Deputy Applications Manager - Willow

Deputy Applications Manager - Willow

The closing date is 01 June 2026

We have an exciting opportunity to join the Willow (Pharmacy) application teams as Deputy Applications Manager in the Information Technology Clinical Systems (ITCS) - Inpatient service. This is a unique opportunity to support the continued stabilisation and optimisation of our recently implemented Apollo Programme, which deployed a number of digital solutions across multiple sites and organisations powered by our Epic Electronic Health Record (EHR).

The Willow (Pharmacy) team supports and maintains a portfolio of Epic and non Epic solutions and products that are essential to the smooth running of multiple busy, cutting edge, highly digitised pharmacy services across GSTT and KCH. Our recently launched LGT Connect programme will see Lewisham and Greenwich NHS Trust join our instance of Epic in April 2027, unifying the acute providers in South East London on a single enterprise EHR platform.

We are seeking those who have a strong aptitude for digital systems and are natural born problem solvers. You will already hold accreditation in at least one Epic module (preferably Willow), or have equivalent enterprise EHR / EPMA configuration experience and be able to pass Epic's Sphinx assessment prior to interview (you will be contacted to complete this prior to interview if applicable).

Equally as important to these skills will be your subject matter expertise of NHS pharmacy workflows and processes, experience in project management, and experience of line managing team members.

Main duties of the job

The Deputy Applications Manager (GSTT/KCH) role will unify policies, procedures, practices and skilled teams initially across Guy's and St Thomas' and King's College Hospital NHS Trusts. The role will also be involved in supporting Willow aspects of the LGT Connect program.

As a Deputy Applications Manager for the Clinical Systems team the post holder has overall responsibility for the team who will configure the Epic modules and other software applications for the areas of care delivery within which their role is based. This will involve line management of an number of analysts, who you will support, coach and mentor to achieve the teams goals. Key duties will involve working closely with external stakeholders to review, design, configure, test and deploy workflows and clinical content within Epic. You will support end users with issues and problems, resolving their support tickets in a professional and timely fashion. There will be opportunities to work on specific optimisation projects, software upgrades and other potential expansion of the portfolio and platform.

You must be able to juggle multiple, sometimes conflicting deadlines and maintain strong working relationships across the wider end user community as well as others within the programme team.

About us

Guy's and St Thomas' NHS Foundation Trust (GSTT) and King's College Hospital NHS Foundation Trust (KCH) are two of London's largest and busiest teaching hospitals, with a long and proud history, international reputations for their speciality services, teaching and research excellence, and a strong profile of local services to local residents in south east London. The two Trusts share a Chief Digital Information Officer (CDIO) and a vision for digital services that are lean and agile, that maximise the benefits of a shared service operating model, and deliver the digital ambition for both Trusts. This ambition is supported by a forward looking and strategic approach, and significant investment in a new Electronic Health Record (EHR) which will catalyse a programme of work across both Trusts to transform the way technology and data is used across our services. We will increase the care that can be provided at home, build our focus on wellness and prevention, and engage patients as partners in their care.

Job responsibilities

The post holder will be responsible for:

• Supporting and coaching the analyst team to maintain their Epic Accreditation and develop their analytical skills.
• Managing, coordinating and leading the Willow/Pharmacy multi disciplinary configuration team ensuring a consistent approach to the configuration and integration between the modules and across the wider team.
• Leading complex build and configuration that requires more developed specialist skills and experience in Epic configuration.
• Managing, coordinating and leading a team of analysts to ensure the build is on time.
• Taking responsibility to ensure design integrity.
• Analyzing and suggesting ways to improve current workflows and working practices with clinical and operational leaders.
• Working with key stakeholders to analyze, negotiate and facilitate agreement for change to high impact or critical workflows and current working practices, whilst managing expectations and resolving conflicts when necessary.
• Preparing for testing of the system to ensure it is safe, usable, secure and robust including the preparation of all test scripts.
• Testing the area, plus the integration across all modules to ensure care pathways are tested end to end.
• Supporting complex Epic software demonstrations and presenting information on the team's progress in a way that is easy for the audience to understand.
• The post holder will also be responsible for managing a selection of non Epic systems within their team, working with MDI, GSTT, KCH and ITCS technology teams; and overseeing the work of the Band 7 Analysts and Band 6 Support Analysts in this role. In particular it will involve:
  • Participating in, and sometimes leading, regular process review, feedback and system development meetings both within the systems team and with external stakeholders.
  • Helping to direct, and sometimes directing, careful planning for systems implementation and the roll out process.

Person Specification Education/ Qualifications

• Degree level qualification or equivalent experience
• Accreditation in at least one Epic module
• Demonstrable capability and capacity for Electronic Health Record management at a senior level in a large, complex acute hospital environment, including staff management, financial management and change management.
• Project management qualifications: PRINCE2 Practitioner plus MSP Practitioner or Certificate in PPM; or APM Certificated Project Manager; or PMI Project (PMP) or PMI Programme Professional (PgMP)

Previous Experience

• Extensive/proven experience of developing long term strategic plans which involves cross organisation impact using appropriate methodologies ideally Enterprise EHR software
• Experience of successful direct and matrix management of several staff from own and supplier departments or organisations, including appraisal, coaching and the application of related personnel policies
• Demonstrable experience of making significant judgements involving highly complex facts or situations requiring analysis and interpretation from a range of options
• Experience of delivering a workstream of activity within in a major programme framework
• Significant experience of managing a wide range of complex workforce issues and complex staff management issues
• For Willow - Be an active prescriber/SME for Pharmacy Current user of EPMA system
• For Willow - Registered with GPhC

Skills/ Knowledge/ Ability

• Ability to make clear rational decisions, exercising independent judgement in a profession and competent manner.
• Ability to negotiate and influence others in a positive manner with the confidence to manage differing views in order to achieve change and improvement
• Effective leadership, interpersonal and communication skills with the ability to work closely and effectively with staff at all levels and disciplines both internally and externally
• Ability to present complex information to a range of audiences
• Knowledge of clinical or laboratory information systems
• Detailed understanding of the implications of data quality on clinical safety and governance

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.