Digital Experience Engineer/DEX & Adoption Engineer, Nexthink

Location: London
Department: Digital Workplace
12 Months Contract

Outside IR35

We're looking for a Digital Experience & Adoption Engineer to help build a modern, telemetry-driven Digital Employee Experience (DEX) framework that improves how users work across devices, applications, and collaboration tools. You'll engineer experience scoring, dashboards, self-healing automation, and digital adoption journeys that drive measurable improvements in the Digital Workplace.

This role works closely with Operations, Automation, and Pre-Sales, delivering productised experience services that are proactive, data-driven, and continuously improving.

• Deploy and configure DEM platforms such as SysTrack, Nexthink, or Aternity.
• Build experience scoring models, KPIs, and XLA metrics across devices, applications, and user sentiment.
• Develop self-healing automation using Power Automate, PowerShell, Intune remediations, and Graph API.
• Deploy and integrate Digital Adoption Platforms (WalkMe/Whatfix) to guide users and drive Microsoft 365 adoption.
• Build dashboards and analytics in Power BI for experience insights and XLA reporting.
• Integrate telemetry, DAP, and Microsoft 365 data into a unified experience framework.
• Produce engineering documentation, patterns, and standardised operating models for DEX and XLA.
• Support PoCs, pilots, and roadmap initiatives for DEX, automation, and adoption tooling.

• Hands-on experience with DEM tools (SysTrack, Nexthink, Aternity).
• Ability to build dashboards, KPIs, and experience scoring that drive measurable outcomes.
• Skilled in automation (Power Automate, PowerShell, Intune Remediation, Graph API).
• Experience deploying or configuring Digital Adoption Platforms (WalkMe, Whatfix).
• Strong analytical mindset with the ability to turn telemetry into actionable improvements.
• Excellent documentation and standardisation skills.
• Understanding of digital adoption, user behaviour, and change-driven experience improvements.

Strongly Preferred:

• WalkMe or Whatfix Academy certification
• Power Automate or Power Platform fundamentals

Beneficial:

• Power BI/data visualisation certifications
• Microsoft 365 adoption or change management certifications
• ITIL Foundation

• Shape the future of Digital Employee Experience across a global Digital Workplace platform.
• Work with cutting-edge DEM, automation, and DAP technologies.
• Help build a telemetry-led, self-healing, user-centric service model.
• Contribute to product innovation, roadmaps, and XLA-based service design.