ERP Support Analyst

We are looking for a highly skilled Senior ERP Support Analyst with strong Dynamics AX 2012 experience and deep end-to-end knowledge of both Order to Cash (O2C) and Procure to Pay (P2P) processes to join our small but growing Applications team. This is a 50/50 functional-technical role, providing support and development for ERP systems across Finance, Supply Chain, and Warehouse processes.

You will be responsible for enhancing system functionality, driving process improvements, and supporting both BAU and project work, including future upgrades and migrations. The role requires someone confident in O2C and P2P processes, able to challenge stakeholders when necessary, and capable of translating technical solutions into clear business outcomes.

• Gather, document, and manage business requirements with stakeholders.

• Maintain, enhance, and support Dynamics AX 2012 and associated bolt-ons.

• Lead workshops, conduct UAT, and produce clear system documentation.

• Develop reporting solutions using Power BI (nice-to-have).

• Manage IT governance, supplier relationships, and IT security compliance.

• Resolve incidents and service requests within SLA, including occasional out-of-hours support.

• Collaborate with UK and global teams to ensure alignment with business priorities.

• Conduct occasional site visits to understand business processes and system usage.

• Proven experience with Dynamics AX 2012 (Finance, Procurement, Logistics, Manufacturing).

• Strong end-to-end Order to Cash (O2C) and Procure to Pay (P2P) process knowledge; able to articulate workflows confidently.

• Confident and assertive stakeholder management skills; able to challenge and influence where required.

• Excellent communication skills, capable of explaining technical experience and projects clearly.

• Experience with ERP configuration, UAT, workshops, and documentation.

• Able to work independently, prioritize tasks effectively, and drive IT-enabled business improvements.

• Experience in Finance, Warehouse, and Supply Chain processes.

• Power BI experience is desirable but not essential.

• Bonus scheme paid quarterly

• Autonomous and inclusive working environment

• Opportunities for progression within the UK and overseas

• Enhanced employer pension contributions

• Health cash plan - claim money back towards essential healthcare such as dental, eye care, etc.

• Access to Thrive, a 24-hour NHS clinically approved wellbeing app

• Long service recognised every 5 years

• Life assurance up to 4x contractual pay

• Free onsite parking

• 25 holidays + 8 bank holidays

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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