We now have an exciting opportunity for an Implementations and Training Technician to join our team.
This key role involves a wide ranging remit but you will be primarily responsible for:
Client-Facing Implementation & On-Site Work
Conducting site visits (general, troubleshooting, installations, training; may include overnight stays)
Delivering software product demonstrations
Supporting the sales team at presentations and exhibitions through technical consultancy
Training Responsibilities
Delivering client training (remote and face-to-face)
Responding to training-related queries from clients and resellers
Project Planning & Stakeholder Management
Supporting the planning and implementation of projects, including scoping and resource allocation
Managing stakeholder expectations and maintaining communication throughout project lifecycles
Acting as the central liaison between design, sales, support, and project teams to ensure seamless delivery
Technical Implementation, Systems & Infrastructure Work
Testing software and systems to validate functionality and performance
Creating Gold Build images and managing system imaging processes
Reviewing new hardware and hardware-based drivers for compatibility and deployment suitability
Deploying APIs and managing system integrations to support client solutions
Managing cloud-hosted client environments, including server maintenance, database administration, and web server configuration
Maintaining production and UAT environments across client and partner infrastructures
Security, Compliance & Software Release Management
Supporting security and compliance initiatives, including remediation of vulnerabilities from penetration tests
Collaborating with third-party providers on firewall and network security management
Assisting in achieving and maintaining compliance frameworks such as Data Security Protection Toolkit and Cyber Essentials Plus
Evaluating software releases and managing deployments for high-profile clients
Documentation & Internal Processes
Producing documentation including technical specifications, bespoke deployment requirements, and end-user training guides
Providing implementation handovers to the support team to ensure smooth operational transitions
Liaising with internal departments to progress and resolve client issues
Out-of-Hours & Commercial Responsibilities
Completing out-of-hours implementation tasks (time off in lieu)
Identifying sales opportunities and upselling relevant services/products (training, software, support contracts, configurations, etc.)
Essential Criteria:
Valid Full UK Driving Licence.
Experience with server and desktop operating systems as well as SQL Server capabilities.
Experience of training remotely / face to face
Recent work experience in a similar field.
Flexibility with regards to availability for onsite installations / training
Desirable Technical Skills:
Familiarity with networking environments and hardware.
Familiarity with Azure
Familiarity with app deployment
Desirable Soft Skills:
Proactive problem solving.
Clear and concise communication (written and verbal).
Ability to plan and lead a training workshop / session.
Resourceful and able to search online/written resources for answers as well as liaise with technical contacts.
Excellent organisational skills and ability to manage time effectively, ensuring focus on the projects at hand.
Ability to work well within a team.
Ability to represent the company in a professional and courteous manner.
Willingness to travel UK wide and overseas on occasions.
Permanent position, full time
Fareham, Hampshire
37.5 Hours per week - Mon to Fri, including overnight stays as required.
Hybrid WFH available after successful probationary period.
BUPA & Pension after successful probationary period.
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