Infrastructure Support Engineer

The Fortune group are recruiting for an Infrastructure Support Engineer to join our Fintech client covering 2nd / 3rd Line support to Microsoft Windows Infrastructure.

London / Hybrid - £55,000 - £65,000

• Working as part of the In House IT team, provide 1st, 2nd and 3rd line end user support to colleagues across the Group but with a focus on the UK covering BAU and Project work.
• Sourcing, management and provision of laptops, peripherals, and other devices for colleagues and the office in the UK.
• Own the UK office network and internet connectivity ensuring an always-on reliable service to colleagues.
• Performing preventative maintenance, including daily/weekly checks.
• Support and participate in the timely delivery of IT projects and initiatives both within the UK and across the Group.
• Ensuring that records are kept in line with company policy.
• Keep internal documentations and knowledgebase up to date and accurate.
• Work with third party vendors to resolve issues where necessary

Essential:

• At least 5 years' experience in the following areas:
• colleague facing IT support role.
• building, configuring, and deploying desktops and laptops.
• user account administration in Active Directory and/or Azure AD
• Strong understanding of core networking concepts including IPv4, DNS, DHCP, LAN, and WiFi.
• Supporting of Windows Desktop & Windows Server, Active Directory, McAfeeAntivirus, Microsoft Office. O365
• Proficient knowledge of Microsoft OS 7-10 and Windows Servers
• Cloud, AWS, Azure
• PowerShell, Windows Server & Hyper-V
• Firewalls, Switches and Wi-Fi solutions
• Backup and recovery solutions
• Cyber security solutions.
• Microsoft Intune

Technologies:

• Windows 10
• MacOS
• Microsoft Office 365
• Google Workspace (formerly G-Suite)
• Active Directory
• Antivirus products; McAfee, Sophos, Windows Defender
• Desktop and printer hardware including building and maintaining.

This is an excellent opportunity to join an organisation that invests in its staff and technology.