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Implementations and Training Technician

Full time Information Technology Telecommunications SQL Testing

We now have an exciting opportunity for an Implementations and Training Technician to join our team.

This key role involves a wide-ranging remit, but you will be primarily responsible for:

Client-Facing Implementation & On-Site Work

• Conducting site visits (general, troubleshooting, installations, training; may include overnight stays)

• Delivering software product demonstrations

• Supporting the sales team at presentations and exhibitions through technical consultancy

Training Responsibilities

• Delivering client training (remote and face-to-face)

• Responding to training-related queries from clients and resellers

Project Planning & Stakeholder Management

• Supporting the planning and implementation of projects, including scoping and resource allocation

• Managing stakeholder expectations and maintaining communication throughout project lifecycles

• Acting as the central liaison between design, sales, support, and project teams to ensure seamless delivery

Technical Implementation, Systems & Infrastructure Work

• Testing software and systems to validate functionality and performance

• Creating Gold Build images and managing system imaging processes

• Reviewing new hardware and hardware-based drivers for compatibility and deployment suitability

• Deploying APIs and managing system integrations to support client solutions

• Managing cloud-hosted client environments, including server maintenance, database administration, and web server configuration

• Maintaining production and UAT environments across client and partner infrastructures

Security, Compliance & Software Release Management

• Supporting security and compliance initiatives, including remediation of vulnerabilities from penetration tests

• Collaborating with third-party providers on firewall and network security management

• Assisting in achieving and maintaining compliance frameworks such as Data Security Protection Toolkit and Cyber Essentials Plus

• Evaluating software releases and managing deployments for high-profile clients

Documentation & Internal Processes

• Producing documentation including technical specifications, bespoke deployment requirements, and end-user training guides

• Providing implementation handovers to the support team to ensure smooth operational transitions

• Liaising with internal departments to progress and resolve client issues

Out-of-Hours & Commercial Responsibilities

• Completing out-of-hours implementation tasks (time off in lieu)

• Identifying sales opportunities and upselling relevant services/products (training, software, support contracts, configurations, etc.)

Essential Criteria:

Valid Full UK Driving Licence.
Experience with server and desktop operating systems, as well as SQL Server capabilities.
Experience of training remotely / face-to-face
Recent work experience in a similar field.
Flexibility with regards to availability for onsite installations / training

Desirable Technical Skills:

Desirable Soft Skills:

Proactive problem solving.
Clear and concise communication (written and verbal).
Ability to plan and lead a training workshop / session.
Resourceful and able to search online/written resources for answers as well as liaise with technical contacts.
Excellent organisational skills and ability to manage time effectively, ensuring focus on the projects at hand.
Ability to work well within a team.
Ability to represent the company in a professional and courteous manner.
Willingness to travel UK wide and overseas on occasion.