IT Engineer

IT Support Engineer (2nd/3rd Line) - Hybrid, Birmingham (3 days per week in the office)

Are you an experienced IT Support Engineer who thrives on solving complex challenges and driving technical improvement? We're looking for a proactive and collaborative 2nd/3rd Line Engineer to join our client's expanding IT function.

In this role, you'll act as a technical authority within IT support operations, providing an escalation point for the internal team while also supporting the delivery of key technology change across the business. You'll work with a wide range of modern technologies across on-premises and cloud environments, including AWS, network and security appliances, backup solutions, and core business systems.

You'll partner closely with colleagues and external providers, so excellent communication skills are vital. A strong awareness of information security, risk, and best practice will underpin how you operate. You may also be asked to deputise for the Head of IT Services & Security as needed.

What you'll be doing

• Providing 2nd/3rd line IT support in line with SLAs, covering connectivity issues, system outages, incident response, and critical upgrades
• Administering network, server, and security technologies, including firewalls, VPNs, and monitoring tools
• Coordinating and participating in vulnerability testing, security assessments, and remediation activity
• Implementing and managing cloud and on-premises infrastructure (Azure or AWS, virtualisation, identity, and access management)
• Operating and testing backup schedules, disaster recovery procedures, and restoration processes
• Monitoring systems and resolving issues proactively
• Managing software licensing across the business
• Delivering technical projects, upgrades, and migrations
• Overseeing patching, system maintenance, and lifecycle management
• Creating and maintaining documentation for systems, processes, and configurations
• Embedding security best practice across IT operations
• Acting as a technical liaison with external partners and suppliers

This is a fantastic opportunity for someone who enjoys responsibility, variety, and being at the heart of supporting and improving business-critical technology.

To £45,000 + benefits.Interested? Send your CV now!