IT Service Desk Analyst

JOB TITLE: IT Service Desk Analyst

LOCATION: Swindon

SALARY: £26,000 - £27,000 On Target Bonus

WAY OF WORKING: Hybrid

THE BUSINESS:

Our client is a leading financial services organisation supporting a nationwide network of independent financial advisers. They provide the technology, tools, and expertise that enable advisers to deliver trusted financial planning and investment advice to clients across the UK.

THE IT SERVICE DESK ANALYST OPPORTUNITY:

You'll be joining a busy IT Service Desk that sits at the heart of the business, providing first-class support across desktop and application systems. The team focuses on developing skills, improving processes, and helping users resolve more issues first time.

We're looking for someone enthusiastic, customer-focused, and eager to build a career in technology. You'll play a key part in keeping systems running smoothly for colleagues and adviser firms.

The role offers hybrid working, with time split between home and our Swindon office.

RESPONSIBILITIES

• Deliver outstanding customer support, ensuring every interaction meets high standards of service and satisfaction.
• Log and manage IT incidents and requests accurately, prioritising and resolving tickets within agreed SLAs.
• Diagnose and troubleshoot technical issues remotely across a range of systems including laptops, phones, AV, Microsoft 365, Dynamics, and in-house applications.
• Escalate complex or major incidents promptly, contribute to internal knowledge sharing, and actively suggest ways to improve service delivery.

THE IDEAL CANDIDATE WILL HAVE:

• Proven experience in an IT Service Desk role, ideally across multiple organisations or within a managed service environment.
• Strong technical skills covering Microsoft 365, Windows operating systems, desktop and application support, and Active Directory administration.
• Excellent problem-solving and troubleshooting abilities, able to manage multiple priorities calmly and efficiently.
• Confident communicator with strong customer service skills and the ability to engage professionally with stakeholders at all levels.

Desirable:

• Familiarity with Dynamics and Assyst systems, with ITIL V3/V4 knowledge considered an advantage.

If you are interested in the role, please send an application detailing proof of the above or contact Amy Burton in our office.

C4S Search connect talent with leading organisations and we are always keen to hear from those who work in the tech industry.