IT Support Analyst

IT Support Analyst/Desktop Support Analyst - 1st & 2nd Line Support, Win11, Windows Server AD/GP/AzureAD, MS Office 365, LAN/Wireless, Contract, (Inside I335), Central London/South West London (Onsite 5 days per week), £175 - £200 p/day (Contract Rate)

Medium sized construction and building services company, (part of major conglomerate) seeks an IT Support Analyst to provide 1st & 2nd line support as part of a small team, for around 200 users in London. IMMEDIATE START/1 WEEK MAX

You will provide user and technical support over the phone, at the desktop and remotely providing high quality customer service at all times. You will work within a small internal team of IT engineers and as such gain a great deal of ownership and technological exposure, retaining input when escalating issues so as to develop technological expertise. Your core duties and activities will include:

• Providing 1st & 2nd line support across laptops, PC's, and Mobile Devices
• Management of Win11, MacOS/X, iPhone mobile devices printers, printer networks
• Support for MS Teams and Video Conferencing facilities.
• Resolving technical issues such with network connections (LAN/VPN/Wireless
• 1st Line VoIP phone system support (basic support and liaison with 3rd party vendors)
• User support and training on MS Office applications including Powerpoint, Excel & Outlook.
• Management of user profiles within Windows Server/Azure Active Directory (Entra) and Group Policy, creating new user profiles and email accounts in MS O365/MS Exchange
• Troubleshooting issues with Active Directory/Group Policies, DNS, DHCP etc

We are searching for an IT Support Analyst/Desktop Support Engineer/1st & 2nd Line Support Engineer who has gained experience in both telephone and desktop support and is capable of:

• Providing 1st & 2nd line support across a range of desktop technologies and mobile technologies
• Create users' accounts in Windows Server Active Directory & MS Office 365/MS Exchange
• Deploying software using tools such as SCCM/InTune
• Demonstrating technical experience with Active Directory/AzureAD/Entra as well as O365 Providing high quality IT customer service to a range of user and VIPs
• Managing your own workload, prioritising issues and updating tickets/documentation

You may have been working as a 1st or 2nd line desktop support engineer ideally within a medium sized professional services, law firm, marketing agency, accountancy practice, construction firm, engineering consultancy or IT Managed Service Provider, or another similar professional services environment. You will be looking for an opportunity to mix your support work with project work and gain experience of technologies such as SCCM, InTune/Endpoint Manager, Sharepoint, SQL and MS Azure cloud technologies and other elements of O365. Strong verbal and written communication skills are pre-requisite.

This is an excellent opportunity to join a small but well established, technically focussed IT dept with a view to short-term cover and potential for onward engagement in either a contract or permanent capacity. Location in South West (Central) London; easily commutable from West London (Shepherds Bush, Hammersmith etc), from South London (Clapham, Wimbledon etc) and Surrey (Kingston-upon-Thames, Richmond etc). 5 Days per week required onsite.