Service Desk Scheduler

A rapidly expanding company based in Twyford is looking for a Scheduler to join their team on a temporary contract for a minimum of 3 months. This role involves managing service tickets, aligning engineers and availability of parts with customer needs, and ensuring a timely resolution. This is a vital position in the Service Desk team as it acts as a central point of communication between clients and engineers.

Main Duties:

• Schedule and assign service requests to appropriate engineers.
• Monitor ticket queues and ensure timely response.
• Communicate with clients to confirm service appointments and updates.
• Coordinate with the Engineering team to balance workload.
• Ensure parts are readily available.

Requirements:

• Strong organisational skills with meticulous attention to detail.
• Excellent communication and customer service skills.
• Knowledge of a Scheduling ticketing system is advantageous.
• Ability to work in a fast-paced environment and prioritize tasks effectively.