1st Line / 2nd Line Engineer

IT Support Analyst (1st/2nd Line)

Location: Derby Salary: £25,000 - £28,000

Type: Permanent, Full-Time

A growing organisation in the Midlands is looking to add an experienced 1st/2nd Line IT Support Analyst to their internal IT team. The business is investing heavily in modernising its technology stack, and this role offers strong exposure to Microsoft 365, Azure, device management and infrastructure support.

This is an ideal move for someone who wants real progression, hands-on experience, and the chance to build their technical skill set in a modern environment.

The Role

You'll be part of a small, friendly support team providing 1st and 2nd line support across the organisation. You'll handle a mix of tickets, device builds, user admin and small project work as the business continues upgrading systems and improving processes.

Key Responsibilities

• Provide 1st & 2nd line support across desktops, laptops, mobile devices and applications
• Troubleshoot Windows 10/11, Microsoft 365 apps (Teams, OneDrive, Exchange Online)
• Manage tickets and resolve issues within agreed SLAs
• Administer Active Directory / Entra ID (user accounts, groups, permissions)
• Support basic networking (DNS, DHCP, Wi-Fi, connectivity issues)
• Deploy and configure Windows devices to standard builds
• Support telephony/VoIP issues
• Assist with upgrade and rollout projects
• Maintain documentation and follow internal processes

What We're Looking For

You should have experience in a 1st/2nd line support role and be confident working independently and as part of a team.

Essential:

• Solid Windows 10/11 support experience
• Strong knowledge of Microsoft 365 (Teams, Exchange, OneDrive)
• Good Active Directory experience (resetting passwords, creating users, permissions, groups)
• Understanding of networking basics: DNS, DHCP, firewalls, Wi-Fi, subnets
• Experience handling tickets in a structured support environment
• Confident communicator with a customer-first mindset

Desirable (not required):

• Exposure to Azure / Azure AD
• Experience with endpoint builds or imaging
• ITIL certification
• CompTIA A+ or similar
• Scripting or automation basics (PowerShell)

Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.

To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.