2 jobs found

About us Avencia Consulting are recruiting on behalf of a well known Insurer in the City, who are looking to hire a Data Analyst to join on a permanent basis. The role This role offers an exciting opportunity to fast-track your career in an aggressively ambitious business. The role's broad scope provides high exposure to the business, visibility over Group processes and systems, and exposure to and collaboration with highly skilled professionals. The primary purpose of the role is to develop and implement innovative solutions that address business issues, streamline workflows, and automate processes to maximise efficiency by translating business requirements into technical solutions. Key accountabilities Gather & analyse business requirements by collaborating with business stakeholders and IT Management, studying systems flow, data usage and work processes. Develop, implement, and maintain apps, workflows, automation processes, and data integrations using the Power Platform tools. Design and build interactive and insightful reports and dashboards using Power BI to provide data-driven insights. Analyse data to provide both reports and insight using a range of technologies including SQL, Python and PowerPlatform. Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, etc. Manage data collection processes with the MGA's or third parties - ensuring processes are documented and data is delivered to an appropriate level of quality. Any other duties assigned by your line manager relevant to the role/time. Our Stack Pine Walk works completely in the cloud to ensure we are flexible and ready for growth. Our Datawarehouse is built on Azure SQL combining data from third party databases and our own apps. The Power Platform is our reporting tool of choice alongside Excel but given the types of insurance involved, other areas of data analysis and system design, e.g. Python, GIS, will need to be integrated into our solutions in the future. Pine Walk is committed to exploring new technologies to automate processes and deliver effective working processes. Skills & experience Degree educated (minimum 2:1) in a numerate subject. Prior experience in a coding language (preferably SQL or Python). Ability to handle a varied workload and competing priorities. Strong analytical, research and reporting skills. Intermediate proficiency in the Microsoft Office Suite, particularly Excel, Word, and PowerPoint. Working Knowledge of insurance, particularly London market is preferred Proven ability to follow instructions and work diligently to create solutions based on provided specifications.

We have new opportunities for Service Desk Analysts based with our Client in Theale, Reading. These roles are initially until end January 2026, with the possibility of extending. We are looking for a dynamic, passionate and proactive Service Desk Analyst/1st Line support to join our ServiceNow team. Providing essential ServiceNow L1technical assistance and support to our workforce end users located across the globe using a ServiceNow ticketing system and following the Business Technology policies and procedures. Makes regular proactive recommendations regarding eradication and automation of incoming demand, to reduce overall net incoming demand and improve the end user experience (and reduce end user disruption). Collaborate with L2 and L3 colleagues to ensure seamless end user experience. This is a traditional a L1 role, with some additional IT related duties, which include supporting the Business Relationship Manager (BRM), for proactive business engagement activities: Participating in the bi-weekly virtual "Tech Bar" sessions to resolve L1 type ticket queries Drafting "Tech Tuesday" newsletters, includes "tips & tricks" to bolster end-user productivity ('Did You Know' articles and videos), other BRM initiatives Requires great attention to detail, a real passion for customer service, and a willingness to contribute to a collaborative and positive work environment. Full-time, working Monday to Friday, 40 hours per week. Willing to obtain relevant baseline security clearance (for this, British Citizenship and a British Passport is required) Reports directly to the Service Desk Manager. KEY SKILLS AND RESPONSIBILITIES Provide first-level IT technical support and problem resolution online and over telephony to all end-users with software, hardware and application problems via the ServiceNow ticketing system Lifecycle ticket management, ensuring all tickets are dealt with and closed out or escalated to second-level support in a timely and professional manner Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases Maintain communications with customers throughout the problem resolution process Administer user accounts via Active Directory, group membership and rights assignment based on established procedures Technical Troubleshooting End User Compute (EUC), Networking, Applications (inc. common enterprise applications and M365), Printing, Unified Communications, including meeting room facilities (video conferencing), fixed and mobile telephony, video conferencing (e.g. Microsoft Teams, Zoom) Report any pattern or trends to management for proactive problem management Refer to internal IT news, Knowledge articles, and general industry updates to stay up-to date with recent changes or new implementations Share observations with team and update Knowledge Base articles Willing to perform other reasonable IT related duties if required as requested by management ESSENTIAL SKILLS AND ATTRIBUTES Experience in an IT support or a similar technical role, with a strong background in system, network, and application support Experience with ServiceNow or similar IT ticketing systems Experience in customer-focused environments, providing high-quality technical support Ability to explain technical concepts to non-technical users Follow Security procedures and keep a vigilant eye for Cyber Security issues Excellent knowledge of service desk processes and functions in support of end-user computing needs Strong knowledge of troubleshooting Windows Desktop (10 & 11) and hands-on experience of Enterprise Hybrid environments: on-prem + Microsoft Azure Strong knowledge of current Microsoft 365 (inc. Office 365) desktop operating system and application software (adds, removes, password resets) - certification preferred but not essential (MS-100/101/102) Demonstrated knowledge of personal computer hardware configuration and setup Understanding of basic Networking and troubleshooting Basic understanding of IP addresses, DNS and what makes up an IT network Diagnosing internet connection issues, WiFi issues Experience with EUC environments and management platforms (e.g. SCCM, inTune, Active Directory) Cloud Platform experience, including 3rd party SaaS Experience with Video Conferencing and telephony systems First-class customer service and communication skills will be working with end users in multiple countries, with different cultures and occasional language complexities (fluent English written and verbal is required for this role) Desirable Skills: automation, scripting, low-code / no-code tooling (e.g. MS PowerPlatform)