248 jobs found

CRM Consultant Salary: £45,000 Hybrid Coventry Full-time (37.5 hours) Make technology work for organisations that make a difference. Our client is a specialist consultancy helping organisations get real, long-term value from their technology. They are expanding their CRM team and looking for someone who can blend technical thinking with analytical rigour and strong client-facing skills. If you enjoy solving complex process problems, designing elegant CRM solutions, and guiding clients through change, youll fit right in. The Role Youll join their dedicated CRM team, working across the full implementation lifecycle discovery, design, configuration, testing, training and ongoing support. Youll act as the central point of contact for clients, ensuring each project feels clear, well-managed and in safe hands. Youll be responsible for: Leading CRM implementation projects from discovery to roll-out. Acting as the primary client-facing representative throughout the project. Interviewing client teams and mapping their processes, requirements and data. Translating real-world needs into CRM functionality and improved processes. Designing CRM solutions and related tools to meet client goals. Supporting data audits, transformation and migrations. Configuring CRM platforms and contributing to solution design. Delivering training and producing clear, user-friendly documentation. Reporting progress, risks and budget usage to your line manager. Owning client relationships alongside the wider CRM team. Youll typically work across multiple projects at once, collaborating closely with CRM consultants, developers and client stakeholders to deliver smooth transitions to new systems. What Youll Need Core skills Ability to understand, document and challenge client processes. Confidence leading projects and giving clients clarity on direction and progress. Strong analytical problem-solving in complex or unfamiliar domains. Ability to map requirements to CRM capabilities and design robust solutions. Understanding of data structures and the implications for user workflows. Accuracy, attention to detail and solid self-management skills. Collaborative mindset giving and receiving feedback openly. Excellent communication skills in British English, written and verbal. Strong numeric/spreadsheet ability (Excel/Google Sheets). Curiosity, eagerness to learn and a proactive work ethic. If you dont meet every requirement but believe youd excel with support, we still want to hear from you. We invest in developing great people. Desirable CRM experience in the charity/non-profit sector. Data auditing/analysis experience. Client-facing consulting or project management. Hands-on CRM configuration experience. What We Offer £45,000 salary, depending on experience. 7 weeks paid holiday. Very flexible working patterns, as long as core collaboration hours are covered. A modern, powerful MacBook plus everything you need for a productive setup at home or in the office. Hybrid working with minimum two days per week in the Coventry office (more during probation). A supportive, close-knit team that values high-quality work and meaningful impact. If this sounds like you, please send your application to Gary Simpson JBRP1_UKTJ

Python Data Engineer - Multi-Strategy Hedge Fund Location: London Hybrid: 2 days per week on-site Type: Full-time About the Role A leading multi-strategy hedge fund is seeking a highly skilled Python Data Engineer to join its technology and data team. This is a hands-on role focused on building and optimising data infrastructure that powers quantitative research, trading strategies, and risk management. Key Responsibilities Develop and maintain scalable Python-based ETL pipelines for ingesting and transforming market data from multiple sources. Design and manage cloud-based data lake solutions (AWS, Databricks) for large volumes of structured and unstructured data. Implement rigorous data quality, validation, and cleansing routines to ensure accuracy of financial time-series data. Optimize workflows for low latency and high throughput, critical for trading and research. Collaborate with portfolio managers, quantitative researchers, and traders to deliver tailored data solutions for modeling and strategy development. Contribute to the design and implementation of the firm's security master database. Analyse datasets to extract actionable insights for trading and risk management. Document system architecture, data flows, and technical processes for transparency and reproducibility. Requirements Strong proficiency in Python (pandas, NumPy, PySpark) and ETL development. Hands-on experience with AWS services (S3, Glue, Lambda) and Databricks. Solid understanding of financial market data, particularly time-series. Knowledge of data quality frameworks and performance optimisation techniques. Degree in Computer Science, Engineering, or related field. Preferred Skills SQL and relational database design experience. Exposure to quantitative finance or trading environments. Familiarity with containerisation and orchestration (Docker, Kubernetes). What We Offer Competitive compensation and performance-based bonus. Hybrid working model: 2 days per week on-site in London. Opportunity to work on mission-critical data systems for a global hedge fund. Collaborative, high-performance culture with direct exposure to front-office teams To Avoid Disappointment, Apply Now! To find out more about Huxley, please visit (url removed) Huxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy Registered office 8 Bishopsgate, London, EC2N 4BQ, United Kingdom Partnership Number OC(phone number removed) England and Wales

NetSuite Administrator Salary: £65,000-£85,000 DOE Contract: Permanent Location: Clapham Junction (SW London) or Central London Working Pattern: Hybrid - 2 days in the office Join a thriving international organisation as a NetSuite Administrator, where you'll play a pivotal role in supporting global finance operations. This is an exciting opportunity to join a collaborative, forward-thinking business with a vibrant team culture, strong values, and a genuine focus on employee development and wellbeing. The company prides itself on an inclusive global environment where innovation and continuous improvement are encouraged. With modern office facilities, hybrid working options, and regular social events, this is a fantastic place to grow your career. Working across multiple time zones, you'll support international teams and help shape the future of key financial systems. The Role: Reporting to the Finance Administration Manager, you'll be the go-to expert for all things NetSuite Administration - from onboarding and troubleshooting through to designing custom workflows and supporting system enhancements. You'll also use your technical skills to build reports and integrations, and work with SuiteScript to automate business processes. Key Responsibilities: Act as first-line support for finance system users across ERP, Accounts Payable, Travel & Expense, and close management platforms (FloQast, Concur). Manage user access, roles, workflows, and system customisations to keep systems running smoothly. Support new user onboarding and deliver training to build system confidence across teams. Create and maintain user guides and training materials. Monitor and troubleshoot data flows and integrations, resolving discrepancies promptly. Design and implement custom workflows, dashboards, and reports to enhance automation and improve reporting. Contribute to financial systems projects, including upgrades, integrations, and new system implementations. Provide support to global teams and contribute to the business's evolving systems roadmap. About You: Ideally, you will bring: 3+ years' experience as a NetSuite Administrator. NetSuite Administrator Certification. Hands-on experience with NetSuite and Coupa (strongly preferred). Familiarity with tools such as Oracle EPM, FloQast, and Concur (advantageous). Strong understanding of finance processes (GL, AP, AR). Strong Excel skills and experience with ticketing systems (ServiceNow, Jira, FreshService). Experience building reports, integrations, and writing code. Proven experience using SuiteScript for customisation and automation. Experience managing NetSuite implementations (configuration, data migration, user training). Excellent communication, troubleshooting and analytical skills. A collaborative mindset with a proactive, can-do attitude. Desirable: Additional systems certifications (e.g., NetSuite Administrator or similar). What's in it for you? Hybrid working with flexibility and trust. A supportive, values-led international team. Exposure to a wide range of financial systems and cross-functional projects. Access to training and strong career development opportunities. Friendly, inclusive culture with regular social events. Benefits include: 28 days' holiday Pension Cycle to Work scheme Length-of-service rewards Electric car lease Gym discounts If you're a systems-savvy finance professional ready to take the next step in your career, apply today and join a dynamic, future-focused organisation!

A fantastic opportunity for a Head of Engineering / Software Development Manager to join a well established software organisation undergoing a major technical evolution. This is a senior strategic role leading engineering, QA and cloud operations through a significant SaaS migration and AI enablement programme. You will drive organisational development, technical excellence and delivery maturity while guiding the modernisation of a complex product suite used at scale across two main sectors. Location: Hybrid with minimum of 2 days a week in the Milton Keynes office, UK based Salary: £85,000 - £95,000 per annum with excellent benefits and performance bonus Requirements for Head of Engineering: Strong experience leading large engineering organisations delivering enterprise SaaS products, or transforming legacy on premise or hosted products into SaaS models Proven leadership background managing engineering managers and multiple cross functional teams You will have progressed through a Software Developer career path - while this isn't a hands on role, having an incredibly strong technical understanding and knowledge of a range of technologies is very important Strong ability to build, develop and scale technical organisations of 30 people or more Deep technical grounding with hands on exposure to Azure, AWS or GCP, enterprise software architecture and modern engineering practices Experience of large scale platform migrations, customer transitions and maintaining service continuity Background working with blended QA teams and embedding quality engineering practices Understanding of SRE principles, Infrastructure as Code and cloud operations in product driven environments Excellent ability to drive collaboration across engineering, product, security, professional services and customer facing teams Highly advantageous experience includes: regulated environments, multi cloud operations, AI or ML integration, multi region deployments, education sector systems, API first platforms, legacy to modern engineering uplift Responsibilities for Head of Engineering: Lead and develop engineering managers and technical leads, embedding a culture of quality, innovation and customer focus Shape talent strategy, build high performing teams and create clear progression frameworks across engineering Oversee outsourced QA partnership, define quality metrics, integrate QA within agile workflows and drive continuous improvement in automation and quality engineering Lead the evolution of cloud operations into a product aligned SRE function, embedding Infrastructure as Code, reliability principles and operational excellence Partner closely with product, CTO and wider business teams to ensure delivery aligns with strategic priorities Collaborate with sales, customer experience, professional services and implementation teams to support customer transitions Embed security by design in collaboration with information security and compliance teams Provide architectural direction for SaaS migration, cloud native evolution, microservices, API design and AI engineering methodologies Guide the introduction of AI capabilities across the product suite and ensure responsible AI practices, governance and sector aligned compliance Drive platform modernisation, customer migration tooling, integration frameworks and data integrity for large scale transitions Maintain engineering standards covering code quality, documentation, testing, CI/CD, observability and security Establish metrics driven engineering practices and lead initiatives to reduce lead time, improve deployment frequency and optimise reliability Ensure compliance with ISO27001, GDPR, PCI DSS and sector specific requirements Key focus areas for the first 18 to 24 months: Deliver the engineering enablement plan across SaaS and AI objectives Oversee the technical and operational direction of the SaaS transformation Ensure smooth, reliable customer migrations with no service disruption Strengthen organisational capability through structured hiring and development Embed AI engineering maturity, infrastructure and best practice Drive improvements in deployment cadence, reliability and operational excellence What the role offers: Leadership of a high impact engineering function during a major technology transformation The opportunity to shape the future of a complex product suite used at scale Collaborative, people focused working culture with strong professional development pathways Applications: If you would like to apply for this unique Head of Engineering position, please send your CV via the relevant links. We are committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by separately emailing app

Role: Full Stack Commerce Engineer (Generative AI/ML) Location: London, UK Salary: Competitive salary and package dependent on experience Career Level: Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, song, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: You will be joining our growing Commerce Engineering team, a dynamic group at the intersection of technology, client-facing strategy, and artificial intelligence. We operate as "Forward Deployed Engineers," perfectly bridging the gap between our clients' most ambitious goals and our core engineering teams. Our mission is to architect and deliver the next generation of commerce. We work on innovative projects with colleagues to drive collaboration from strategy through to implementation, using the latest technologies - with a particular focus on Generative AI - to help our clients achieve market leadership. You'll learn, grow, and advance in an innovative culture that thrives on shared success, diverse ways of thinking, and enables boundaryless opportunities that can drive your career in new and exciting ways. If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. In our team you will learn: How to architect and build sophisticated, AI-driven solutions that solve real-world commerce challenges for leading global brands. To design and integrate Generative AI capabilities with a complex enterprise Experience Platform ecosystem (DAM, PXM, CDP, Commerce Engines, CMS, Syndication Channels, CRMs). How to translate executive-level business strategy into cutting-edge, production-grade technical applications on cloud platforms like Azure and GCP. As a Full Stack Commerce Engineer Manager, you will: Lead Client-Facing Engagements: Act as the primary technical authority in client workshops, designing use-case and platform technology solutions that use Generative AI to solve their key business challenges. Architect & Build AI-Powered Solutions: Design and build complex, full-stack solutions from inception through to production. This includes engineering agentic workflows in Python and integrating LLMs from Nvidia, Writer, OpenAI/ChatGPT, and Google Gemini. Integrate with the Commerce Ecosystem: Architect data flows and integrations between AI/ML models and enterprise experience platforms, understanding how to leverage AI to structure and enrich data for PXM, CDP, and other systems. Manage Advanced Databases: Design and implement robust database solutions, utilizing SQL and NoSQL databases and developing complex Store Procedures to handle large-scale commerce data. Drive Technical Strategy & Mentor Teams: Contribute to the technology strategy and solution design for major commerce projects, managing and supporting other developers and sharing insights across the Accenture Data & AI community.

Role Summary We have an excellent opportunity for an experienced AWS Technical Account Manager to join our AWS Services Team and play a key role in supporting our continued growth plans. These plans aim to solidify our position as a leading global Services partner with AWS. Our TAMs contribute significantly to ensuring the success of key enterprise customers, serving as a trusted advisor who helps enterprise customers optimize their use of AWS services. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep your customers' AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges and help them achieve the greatest value from AWS. Location: Remote, UK. Key Duties and Responsibilities Working in close collaboration with your assigned accounts along with the regional AWS sales leadership and technical team, the core responsibilities of the role include, but not limited to, the following: Develop trusting relationships with your customers, understanding their business needs, technical challenges customers outcomes and business goals Make AWS service improvement recommendations that fit with your customer strategy and architecture Evaluate, analyse and present periodic reviews of operational performance to customers Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning Champion and advocate for customer requirements with AWS (e.g. feature request) Participate in customer requested meetings (onsite or via phone) Leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns Work directly with the support team to ensure that customer issues are resolved as expediently as possible Produce and update documentation as required for both internal and customer facing purposes Personal Skills Development An active and contributing member of our internal AWS technical community Build and maintain a strong relationship with partners and internal technical team Keep up-to-date with current and future technologies, products and strategies Build and enhance relationships with peers Continue development of TAM and technical skills Maintain relevant vendor certifications Qualifications and Experience An AWS Technical Account Manager should have the following qualifications and experience: One or more AWS certifications such as AWS Certified Solutions Architect, AWS Certified SysOps Administrator, or AWS Certified DevOps Engineer are required. Knowledge and experience of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more. Bachelor's degree or equivalent within Information Technology, Computer Science, or related discipline 3+ years of design/ implementation/ operations/ consulting with distributed applications experience 3+ years' experience within a SaaS environment Technical Account Manager position managing or supporting software configurations and translation of client requirements 3+ years' Technical Account Manager experience generating client workflows and alignment within cross-functional departments for a positive client experience 3+ years' experience deploying, configuring, and troubleshooting software or networking equipment Knowledge, Skills, and Characteristics Strong communication skills, both written and verbal, with the ability to build rapport with clients and stakeholders Strong problem-solving skills with a focus on uncovering root causes Efficiently manages priorities both independently and in team environments Demonstrates sound decision-making while balancing multiple priorities Exercises independent judgment and adheres to deadlines and schedules Strong listening skills and the ability to tailor solutions to client requirements Technically minded, continually learning new technologies to support client partner needs Ability to adapt to changing client needs and business environments, demonstrating flexibility and resilience in problem-solving.

Company Description At Radius , we provide best in class fleet and connectivity solutions to businesses of all sizes. Our mission is to help businesses adapt to the future by building solutions for a more sustainable, connected future. Our comprehensive portfolio of solutions includes fuel cards, telematics, telecoms, insurance, vehicle leasing, EV charging, business energy, and expense management. We are proud to have over 400,000 customers worldwide, over 50 offices across 5 continents, and over 2,800 talented Radius colleagues. We've achieved big things already, but we're just getting started. This is where you come in Job Description We're looking for a talented DevOps Engineer to join our growing team at the forefront of the Electric Vehicle (EV) charging revolution. In this role, you'll be part of a well-established, collaborative team building a feature-rich platform that's evolving rapidly as the EV market matures. You'll play a key role in supporting the deployment, automation, configuration, scaling, and monitoring of our application portfolio - applying modern DevOps practices to help shape the future of sustainable transport. You'll have the autonomy to solve complex problems and the freedom to explore new technologies to build innovative solutions. This is a hands-on role where creativity and initiative are valued. This role reports to the Development Manager and offers flexibility: either full-time office-based or hybrid (3 days per week in our Head Office in Crewe, North West). Your day-to-day responsibilities: Build and maintain deployment automation Infrastructure provisioning and scaling using IaC Application configuration and optimisation Migrate applications to high-availability (HA) configurations Database deployment and management Load testing and capacity planning Application performance monitoring Incident investigation and resolution Essential skills: Familiarity with building and deploying C# / .NET applications Familiarity with NuGet package management in CI/CD workflows Proven experience in automating application deployment and configuration management Strong AWS expertise - EC2, EKS, RDS, Aurora, networking, and cost optimisation Proficiency with Infrastructure as Code (IaC) tools such as CDK or Terraform Experience implementing CI/CD pipelines using AWS CodePipeline / Gitlab CI/CD Solid Linux system administration skills Experience with containerisation and orchestration (Docker, Kubernetes) Strong understanding of internet protocols - TCP/IP, DNS, HTTP Awareness of security best practices in web application deployment Experience with monitoring and logging tools (e.g., CloudWatch, Prometheus, Grafana) Experience with Web application firewalls like AWS Waf, Cloudflare Desirable skills: Experience with PostgreSQL and MSSQL administration and replication Exposure to Azure cloud services Experience with KongHQ / AWS ApiGateway Experience with Azure Devops Experience with CDN's such as CloudFront Experience with SSL certificate management, config hardening, and domain setup Experience with load testing and performance tuning Familiarity with building mobile applications using pipelines and remote mac builder servers Additional Information Your impact on Radius will be rewarded with the opportunity to develop and progress your career in many directions. You'll also have access to our competitive reward and benefits package, which includes: Pension Life assurance Employee fuel card scheme Electric Vehicle scheme Employee assistance programme Wellness and healthcare assistance via by Unum 'Cycle to work' scheme Free breakfast daily in the office And you will be part of a modern purpose-built space in Crewe that will provide you with an outstanding working environment complete with gym, café, bar and more! Still Curious? If you feel we are a good match for each other, you can apply online now! If you'd like to understand more about the role or life at Radius before applying, then please contact our talent team via . Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities. Note to recruitment agencies: We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.

Technical Service Delivery Manager As a Technical Service Delivery Manager at Bechtle you will be responsible for ensuring the seamless delivery of IT services and solutions to our High-Profile Customers. You will act as the bridge between the Operation Centres technical teams and our customers, ensuring that services meet agreed-upon standards, timelines, and performance metrics. This role involves managing service-level agreements (SLAs), overseeing incident and problem resolution, coordinating change management, and driving continuous service improvement. With a strong focus on customer satisfaction, the Technical Service Delivery Manager will also build and maintain relationships with Bechtle's customers, ensuring their evolving technical and service needs are met while aligning service delivery with organizational goals. Job Role Responsibilities (% of Time) Service Delivery (30%) Ensure operational service targets and contractual obligations are consistently met, tracking issues through to resolution and escalating to senior support teams when necessary. Utilize ITSM systems to log, monitor, and resolve customer-facing issues, ensuring accurate documentation to support knowledge sharing and continuous improvement. Maintain strict adherence to ITIL service management principles, including Incident, Problem, Change Management, and Continual Service Improvement. Provide technical guidance to customers infrastructure and cloud-based services (e.g., Microsoft Azure, AWS), as needed, collaborating with Operations Centre technical teams on escalations to ensure seamless and effective service delivery. Champion best practices across the service delivery function, driving service excellence and operational efficiency. Ensure all service delivery processes and procedures are consistently followed and continuously improved. Provide hands-on management support across Bechtle's broad technology stack, including Microsoft Windows, Active Directory, O365, Networking and cloud infrastructure, ensuring responsive and knowledgeable service. Customer Relationship Management (20%) Coordinate and lead regular service review meetings and Ad hoc meetings with customers, acting as the primary point of contact for all service-related matters. Develop and maintain strong, trust-based relationships with customers by understanding their pain points, business objectives, and technical requirements. Serve as a key liaison between customers and internal technical escalation teams or thirdparty vendors, ensuring timely issue resolution and service continuity. Proactively identify and escalate risks, implementing mitigation strategies to minimize disruption and maintain a customer-centric approach. Data Analytics & Reporting (20%) Monitor, manage, and report on Service Level Agreements (SLAs), ensuring performance metrics are clearly communicated to clients. Create and maintain detailed service reports for customers, ensuring transparency and accountability Deliver proactive reporting on licensing, capacity, and availability planning to support strategic decision-making. Ensure all client documentation is accurate and up to date with our document management tool suite Strategic Collaboration and Business Growth (10%) Collaborate with Account Managers and Solutions teams to identify and pursue opportunities that expand Bechtle's service offerings and strengthen client relationships. Contribute to IT Strategy Reviews and the development of Technology Roadmaps, ensuring alignment with emerging industry trends and evolving customer needs. Mentor and support the Service Delivery Hub and fellow Service Delivery Managers on a technical level, fostering a culture of collaboration and professional development operational impact and maintaining service continuity. o Collaborate with the wider Operations Centre team to deliver exceptional customer experiences. Problem-Solving and Process Improvement (15%) Proactively identify and resolve service-related issues by conducting thorough root cause analysis and implementing long-term solutions. Collaborate with cross-functional teams to streamline workflows and introduce process enhancements that improve service efficiency and responsiveness under pressure. Demonstrate adaptability to evolving technologies and operational environments, maintaining a strong focus on innovation, continuous improvement, and operational excellence. Continuous Service Improvement (5%) Proactively identify and recommend opportunities to enhance service delivery processes and improve the overall client experience. Collaborate closely with the Head of Service Delivery and fellow Service Delivery Managers to design, share, and implement best practices for client support and operational excellence. Actively participate in training, workshops, and development programs to continuously build expertise in service delivery, customer relationship management, and industry trends

Role Purpose: We are seeking an experienced Project Manager for a fixed term ( 18 to 24 months ) to lead a critical IT system migration project, transitioning our Field Service Management (FSM) platform to IFS Cloud. This role will be responsible for planning, coordinating, and delivering the migration, ensuring minimal disruption and maximum efficiency across the organisation. Key Accountabilities and Responsibilities: Develop and manage detailed project plans, timelines, and budgets for the FSM to IFS Cloud migration. Coordinate and lead cross-functional teams including IT, business stakeholders, and external vendors. Oversee data migration, system integration, and testing phases between FSM and IFS Cloud. Ensure seamless transition of workflows, reporting, and integrations with other enterprise systems. Identify risks and implement mitigation strategies to ensure successful delivery. Communicate progress and issues effectively to senior leadership and stakeholders. Ensure compliance with security, data protection, and organisational standards throughout the project. Project Planning & Delivery: Develop and manage detailed project plans, timelines, and budgets for cloud migrations and implementations. Team Coordination: Lead cross-functional teams, including IT, business stakeholders, and external vendors, to deliver project objectives. Cloud Migration: Oversee data migration, system integration, and testing phases between legacy and cloud platforms (e.g., FSM to IFS Cloud). Stakeholder Management: Communicate progress, risks, and issues effectively to senior leadership and all stakeholders. Risk & Compliance: Identify risks, implement mitigation strategies, and ensure compliance with security, data protection, and organisational standards. Quality Assurance: Ensure all deliverables meet required standards and stakeholder expectations. Continuous Improvement: Monitor project performance, conduct post-project reviews, and identify areas for improvement. Skills, Experience and Knowledge: Proven experience managing large-scale IT migration or transformation projects. Strong understanding of Field Service Management systems and IFS Cloud platform. Excellent stakeholder management and communication skills. Ability to manage budgets, timelines, and resources effectively. Familiarity with project management methodologies (Agile, PRINCE2, or similar). Experience in risk management and problem-solving in complex environments. Preferred: Knowledge of automotive or insurance industry systems. Experience with vendor management and contract negotiation. Understanding of cloud architecture and integration best practices.

AI Product Manager - Start Up Experience Location: Hybrid working - Blackfriars 3 days per week Contract: 6 months, Outside IR35 Rate: £600 - £650 Are you passionate about building the future of AI quality? Do you thrive in hands-on roles where you can shape frameworks from the ground up and make a real impact? We're looking for an experienced Business Test Analyst experienced in evaluations AI Products to join our team on a contract basis and lay the foundations for robust, reliable, and user-focused AI services across our business. What You'll Do Design and implement a comprehensive AI testing and evaluation framework for all AI solutions, including LLM-based tools, RAG systems, and third-party platforms. Define and document quality standards for semantic accuracy, factual consistency, bias, tone, and relevance. Develop reusable testing templates, data sets, and evaluation methods that can be scaled and maintained by internal teams. Run hands-on testing of AI prototypes and production tools to assess technical performance and business value. Collaborate with business users to guide practical testing and feedback processes. Deliver training and upskilling materials to empower internal staff to sustain the framework after your contract ends. Support vendor evaluations and POC assessments with robust test protocols. Establish baseline metrics and dashboards to measure ongoing AI quality and relevance. Work closely with engineering and product leads to embed testing into delivery workflows. Champion responsible AI practices to ensure fairness, transparency, and user trust. What You'll Bring Strong hands-on experience in testing and evaluation of AI or software systems, ideally with NLP or LLM-based applications. Understanding of prompt evaluation, semantic search, and LLM behaviour (accuracy, hallucination, bias, tone, etc.). Familiarity with tools like Trulens, HumanLoop, PromptLayer, or similar; experience designing QA approaches for GenAI environments. Knowledge of modern AI architectures (RAG pipelines, embeddings, API integrations such as OpenAI, Azure OpenAI, Anthropic). Experience designing and implementing structured test regimes in fast-evolving contexts. Excellent communication and facilitation skills, engaging both technical and business audiences. Proven ability to create sustainable frameworks, documentation, and training materials. Who You Are A builder who loves creating practical, scalable solutions. Hands-on and analytical , balancing experimentation with process. Collaborative and empathetic , bridging technical and non-technical teams. User-focused , driven by delivering real value. Committed to responsible AI , fairness, and transparency. Ready to shape the future of AI quality with us? Apply now and help us ensure our AI-enabled services are accurate, consistent, and trusted by all. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

Senior Front-End Engineer (CMS, DevOps, Infrastructure) Location: Hybrid. Three days in the Shoreditch studio, two days remote Type: Full-time, permanent Start date: ASAP Are you a senior front-end engineer who loves solving problems, improving systems, and bringing order to fast-paced agency workflows? This role blends hands-on front-end development with DevOps, infrastructure, and CMS expertise to create stability, efficiency, and consistency across multiple digital projects. Join a creative, purpose-led digital consultancy where your impact will be immediate and visible across the entire studio. About the Role You will sit at the intersection of: • Front-end engineering • CMS implementation (CraftCMS or similar headless CMS) • DevOps, infrastructure, and deployment pipelines Around 60% of your time will be spent modernising systems, optimising deployments, managing servers and improving workflows. The remaining 40% will be hands-on front-end engineering, building elegant digital experiences in collaboration with designers and other developers. You will be the technical anchor for the team, providing direction, improving development standards, and freeing the Technical Director from day-to-day firefighting. What You'll Do • Own infrastructure: server configuration, deployments, Nginx setups, troubleshooting, environment management • Lead CMS implementations and integrations, ideally CraftCMS or similar headless systems • Modernise and consolidate the studio's current development workflows and environments • Build scalable component libraries and improve code consistency across client projects • Support and mentor front-end developers, helping them learn outside the Nuxt/Vue ecosystem • Solve technical challenges quickly and pragmatically ("figure it out" mindset) • Work closely with project managers, communicating clearly without technical jargon • Evaluate tech stack options (Vue, React, Angular) and guide future decisions • Improve performance, reliability and best practices across all digital workstreams Skills and Experience You don't need to be a specialist in everything - the right mindset is valued as much as the exact stack. Ideal candidates will bring: Essential • Strong front-end engineering background (Vue, React or Angular) • Agency experience delivering multiple websites and digital products • Experience with headless CMS platforms (CraftCMS highly beneficial) • DevOps and infrastructure confidence: servers, deployments, Nginx, environments • Ability to evaluate systems, introduce standards and drive improvements • Strong communication skills and the ability to work closely with non-technical teams • A proactive, problem-solving mindset and ownership mentality Nice-to-have • Experience modernising legacy systems and improving development workflows • Familiarity with component libraries, design systems and cross-project consistency • Ability to support backlog planning, technical scoping and best-practice decisions Why Apply • High-impact role where you immediately improve stability, speed and delivery quality • Creative studio environment with modern digital projects • Freedom to shape the technical direction and future tooling • Collaborative team of designers, strategists and developers • Fast interview process and quick hiring decisions • Budget flexibility for the right person If you love bringing clarity to messy systems, enjoy both hands-on coding and infrastructure work, and want to be the person who makes everything run better, this is the perfect opportunity.

Highly competitive salary of over 29k per annum Favourable day shifts (Apply online only) Monday to Friday) Warm, supportive team environment Our client, a leading organisation in logistics and customer solutions, is seeking a proactive and detail-oriented Service Delivery Coordinator to join their dynamic operations team. Easily accessible from the areas of Sutton Coldfield, Kingbsury and Tamworth. This role is crucial in ensuring excellent customer experience, timely delivery of orders, and smooth collaboration across internal departments and third-party logistics providers. Purpose of the Role: The Service Delivery Coordinator plays a key role in maintaining high service levels by managing order fulfilment processes, coordinating logistics, and supporting both internal teams and external clients. You will drive efficiencies, resolve delivery issues, and uphold operational excellence to ensure customers receive orders on time and in full. Key Responsibilities: Customer & Service Coordination Ensure exceptional customer service standards are maintained throughout the order lifecycle. Provide timely and accurate updates to customers regarding order and delivery status. Proactively build and maintain strong customer relationships, understanding client needs and pain points. Respond efficiently to queries from both customers and internal teams, both via email and telephone Team Support & Collaboration Work closely with other coordinators and administrators to meet shared service goals. Support training and development of junior team members. Motivate the team and contribute to a positive, collaborative work environment. Order Management & Logistics Send and manage pick notes to the warehouse; track transit times to ensure prompt deliveries. Coordinate with warehouse and logistics teams to resolve issues quickly and maintain smooth workflows. Oversee the preparation and routing of order details to logistics providers. Monitor and track orders to ensure compliance with delivery commitments. Operations & Administration Support key account management through quotation processing, order tracking, and documentation (e.g. pick notes, delivery trackers). Maintain internal systems by inputting PO data and assisting with invoicing queries. Prepare regular reports and performance updates for senior management. Logistics & Third-Party Management Monitor and evaluate logistics partner performance, ensuring high service standards and compliance with health, safety, and commercial requirements. Participate in the selection of logistics partners and monitor transport costs. Identify opportunities to reduce carriage costs and carbon footprint. Compliance & Quality Ensure full compliance with health and safety, quality, and environmental regulations. Conduct internal audits and support continuous improvement initiatives. Log incidents and follow up on actions using internal systems (e.g. SHEQ, iAuditor). Project & Process Improvement Support the planning and delivery of projects, ensuring KPIs for cost and efficiency are met. Work with cross-functional teams to review and enhance departmental procedures. Proactively suggest and implement process improvements across the business. Attend customer meetings to strengthen relationships and better understand service expectations. Skills & Experience Required: Proven experience in service delivery, logistics coordination, or order fulfilment. Strong communication and interpersonal skills. Ability to manage multiple tasks and prioritise under pressure. High attention to detail and a proactive, solution-focused approach. Competent in Microsoft Office and order management systems. Background in as an Account Manager / able to demonstrate experience in high-level customer solutions Previous experience managing third-party logistics partners is an advantage. Why Apply? Be part of a forward-thinking, customer-driven team. Seize an opportunity to work in a dynamic and growing sector- you'll never be bored! Collaborate across departments and play a central role in delivering exceptional service. Develop your logistics and operations expertise in a fast-paced environment. Make a tangible impact on process improvement and customer satisfaction. If you are interested, please click to apply today.

A leading AWS Premier Consulting Partner is seeking a Lead Full Stack Engineer to join its growing technical team. As a key member of this cloud-native consultancy, you'll work on innovative digital solutions for a diverse range of clients - from fast-growing start-ups to established enterprises. You'll bring technical leadership, strong coding skills, and a proactive approach to delivering secure, scalable applications using AWS technologies. Key Responsibilities Technical Leadership Guide and mentor junior developers within the team. Lead architecture design and technical planning discussions. Ensure coding standards, security best practices, and high-quality code reviews. Promote continuous improvement in development practices and processes. Advocate for a "security by design" mindset in all engineering activities. Software Development Design, build, test, and deploy full stack applications using modern tools and frameworks. Collaborate with product managers, designers, and stakeholders to understand business needs. Write clean, maintainable, and efficient code. Troubleshoot and resolve complex production issues. Contribute to automation and CI/CD testing workflows. Skills & Experience Back End: Proficiency in Node.js (preferred), or .NET / Java. Front End: Solid experience with JavaScript , React , and TypeScript . Strong foundation in Agile/Lean methodologies and modern software delivery practices. Working knowledge of UI/UX principles and prototyping tools. Excellent communication and technical writing skills. Strong problem-solving abilities and a passion for innovation. Bachelor's degree (2:1 or above) in Computer Science or related field.

We are seeking a hands on IT Manager to lead and manage critical integrations across the clients enterprise landscape, including SAP S4/HANA. This senior position plays a key role in ensuring systems are connected, stable, and scalable to support a unified customer experience. Client Details This opportunity is with a well-established organisation within the retail sector. As a medium-sized business, they focus on delivering high-quality products and services, supported by a robust and innovative technology team. Description Build and develop business/Strategy oriented IT team. Manage and improve internal systems and business applications to enhance operational efficiency. Identify, troubleshoot, and resolve integration issues promptly to avoid disruptions to order management and inventory processes. Lead the integration of SAP S4/HANA with Magento, WMS, Store force, Cegid, and other internal systems to maintain stable and high-performance connectivity. Identify opportunities to automate and optimize data exchange and validation processes. Support the setup of new physical retail stores in the systems, ensuring accurate integration with POS, stock, and order management platforms. Monitor integration performance, identify bottlenecks, and recommend improvements to enhance system stability and scalability. Prepare reports for leadership and stakeholders on integration health, data accuracy, and order fulfilment performance. Design, implement, and optimize IT infrastructure, including networks, servers, and cloud environments, to cooperate with Global HQ IT and Inhouse technology departments Collaborate with HQ IT and development teams to streamline integration workflows, improve automation, and ensure consistent data transfer across systems. Configure SAP S4/HANA and integrated systems to support new country rollouts, currencies, and pricing structures for both owned channels (Ecomm & Retail) and marketplaces. Plan and enforce information security measures, including risk management, compliance, and audit response following group security governance. Maintain detailed documentation of integration processes, data mappings, and troubleshooting procedures. Train and mentor cross-functional teams on best practices for managing integrated data and resolving system issues. Profile Bachelor's degree in information technology, Computer Science, or a related field. Certifications in SAP S/4HANA, integration technologies, or e-commerce platforms such as Magento or WMS are highly desirable. 10+ years of professional experience with SAP, preferably SAP HANA, including direct integration with e-commerce, WMS, or POS systems. Proven track record in managing complex integrations across multi-country and multi-currency environments. Job Offer Competitive salary Benefits package to be confirmed upon offer.

Engineering Lead - Anti-Fraud Systems Global Financial Technology Hybrid We're partnering with a global financial asset manager on a key leadership hire - an Engineering Lead to spearhead the design, development, and modernization of cutting-edge transaction monitoring and fraud detection systems. This is a rare opportunity to lead a high-performing team and shape the future of fraud prevention and financial crime technology within one of the world's most respected investment organizations. Paying up to £120,000 base including a package of up to £170,000 you will be based out of their City of London offices. The Role: As Engineering Lead, you'll guide a talented team of engineers within the Anti-Fraud Engineering function, part of the company's wider Security, Fraud, and Financial Crime capability. You'll drive the delivery of scalable, secure, and intelligent systems that protect millions of global clients and their investments. Your leadership will blend hands-on technical direction with empathetic people management, ensuring the team grows in capability, confidence, and cohesion as the business evolves. Key Responsibilities: Lead and develop a cross-functional team of engineers, fostering a culture of trust, inclusion, and technical excellence. Architect and deliver a bespoke fraud detection and transaction monitoring platform using modern cloud and data technologies. Collaborate closely with product, data science, and financial crime experts to define the technical strategy and vision. Champion engineering best practices - from code quality and security to automation and continuous delivery. Drive continuous improvement across tooling, processes, and team workflows. Provide mentorship, coaching, and career development support tailored to individual growth paths. Requirements: You're a technically strong, people-first leader with a passion for building impactful systems and developing high-performing teams. You thrive in a collaborative environment where innovation, security, and scalability matter equally. Proven experience as an Engineering Lead, Technical Lead, or Senior Engineer delivering large-scale, high-impact systems. Line management or mentoring experience, with a genuine commitment to team growth and wellbeing. Strong hands-on skills in: AWS (or equivalent cloud platforms) Python / PySpark for data engineering and automation TypeScript, Node.js, React.js for full-stack development Solid grasp of distributed systems design, secure coding, and data privacy principles. Familiarity with fraud detection models, anomaly detection, and rule-based systems. Experience with modern DevOps practices (CI/CD, Terraform, CloudFormation). If you have the skills and experience required and you're ready to lead impactful engineering team, apply now! McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.

Helpdesk Manager - Managed Service Provider (MSP) Location: Hull Salary: Up to £40,000 per annum (depending on experience) Full-time, Permanent About Us We're a fast-paced and growing Managed Service Provider (MSP) delivering high-quality IT support and solutions to a diverse client base. Our success comes from our commitment to technical excellence, proactive service, and a strong team culture. We're now looking for a Helpdesk Manager to lead our 1st and 2nd Line Support teams, ensuring smooth delivery of support services and outstanding customer experience. The Role As Helpdesk Manager, you will be responsible for both the operational and technical performance of our service desk. You'll mentor and develop the team, manage escalations, and work closely with clients and internal stakeholders to deliver a first-class support service. This role is hands-on and varied - you'll combine leadership with technical delivery, client relationship management, and involvement in key projects. Key Responsibilities Team Leadership & Development: Lead, coach, and mentor 1st and 2nd Line Engineers, promoting a positive, learning-focused culture. Technical Escalations: Act as a senior escalation point for complex technical issues, ensuring timely resolution and minimal client disruption. Service Delivery: Oversee day-to-day helpdesk operations to meet SLAs and maintain high service standards. Client Management: Build strong relationships with clients, acting as a point of contact for escalations, feedback, and service improvement. Process Improvement: Continuously review and enhance helpdesk processes, documentation, and workflows. Project Involvement: Support and lead elements of IT projects, deployments, and system upgrades. Reporting & KPIs: Monitor team performance metrics and provide management reports on service levels and client satisfaction. About You We're looking for a proactive, hands-on leader with a passion for service delivery and people development. Essential Skills & Experience: Previous experience in a similar Helpdesk / Service Desk Manager role, ideally within an MSP environment. Strong understanding of Microsoft 365, Windows Server, networking, and remote support tools. Excellent leadership and communication skills, with a proven ability to mentor and motivate teams. Confident handling client relationships and managing expectations at all levels. Strong problem-solving and organisational skills with a focus on continuous improvement. What We Offer Competitive salary up to £40,000 per annum. Career development opportunities in a growing MSP. Supportive, collaborative team culture. Ongoing training and certification support. Add company-specific benefits - e.g., pension, hybrid working, private healthcare, etc. Ready to lead, mentor, and make a real impact? Apply today with your CV and join a forward-thinking MSP where your technical and leadership skills will shine.

We are working with a leading charity based in Central London to recruit a D365 Developer & Analyst . This is a fantastic opportunity for a proactive and technically skilled individual to play a key role in developing solutions in collaboration with the Applications team to satisfy the needs of the charity's internal and external customers. This will be a 1-year FTC, hybrid role with excellent benefits. Key Responsibilities Work with Junior Power Platform Developer and Finance Systems Analyst to develop new Dynamics 365 (D365) and Power Portal solutions. Provide 2nd and 3rd line support for D365. Take responsibility for the integrity and accuracy of the data on D365. Support key users in creating new D365 Canvas Apps. Write User Acceptance Tests for new deployments. Manage integrations with external tools, including other databases. Write custom workflows for business processes and rules. Produce and maintain documentation to reflect changes to D365/Power Platform. Support other IT Staff with SharePoint design and access Any other duties, appropriate to the grade of the post, as requested by the IT Applications Manager Skills and Experience Experience in developing D365 systems. Advanced proficiency in Microsoft Office skills, including Outlook, Word, Excel and PowerPoint and other applications such as Microsoft 365, SharePoint, Teams and OneDrive. Power Apps and Power Automate experience. Experience in ETL tools, such as SSIS. Business Central experience. Good knowledge and Development experience of MS SQL. Experience in creating UAT scripts. Technical writing experience with the ability to present technical information to a non-technical audience. Understanding of Agile project delivery. Experience in diagnosing and resolving complex D365 issues. Experience in developing MS Access applications. Experience in developing using VBA, using C# and .NET. Excellent organisational, communication, and stakeholder engagement skills. Qualifications Degree in a relevant field or equivalent experience. Microsoft Certification in D365 Systems Developer. (desirable). What's on Offer £45,000 per annum Hybrid working (Central London office) Excellent benefits and the chance to work for a purpose-driven organisation

We are delighted to be working with a dynamic and fast-growing independent insurance brokerage who, due to significant growth, are seeking an ambitious and talented Group IT Manager. The main highlights of the role are as follows: - Salary - £49k to £54k Car allowance- £4,800 PA plus travel expenses 28 days annual leave plus bank holidays 6% pension contribution Perks at work, BHSF and 4x DIS The role will be 100% office based (there will be a degree of flexibility here if working on a large ad hoc basis but there will be an expectancy to be present in the office at all other times. The role will also require a degree of travel to other branches on a 'as needed' basis, hence the car allowance. Purpose: Group Operations IT Operations Technical Lead Office based with regular UK travel as required The IT Operations Technical Lead is a hands-on technical leader responsible for the effective operation, configuration, and optimisation of the Group's business systems, CRM platforms, telephony, and IT infrastructure. The role ensures business continuity, data integrity, and efficient operational processes, while supporting compliance, AI policies, and client due diligence. This position provides specialist support to both the broking and consultancy divisions, managing CRMs such as Acturis, Open GI, SSP, and Monday, and overseeing telephony systems and infrastructure across the Group. The role involves collaborating with internal stakeholders and external suppliers to deliver reliable, integrated solutions, and requires travel to different UK branches to provide on-site technical and operational support. Key Responsibilities: CRM & Business Systems Management Telephony Management IT Operations & Infrastructure Support Compliance & AI Policy Support Supplier & Integration Management Required Skills & Experience: Proven hands-on experience in application/system configuration and administration, particularly CRM or insurance systems (e.g. Open GI, SSP). Experience supporting consultancy CRMs such as Mondaycom. Strong knowledge of workflows, automation, and integrations. Experience with telephony systems administration (VoIP, mobile fleet management, call routing). Experience providing operational IT infrastructure support. Understanding of compliance requirements, AI policies, Cyber Security and client due diligence processes. Proficiency in Excel, SQL, or similar tools for data management. Familiarity with APIs, middleware, or integration tools. Understanding of cyber security fundamentals related to systems and telephony. Excellent communication skills and ability to liaise effectively with technical and non-technical stakeholders. Willingness and ability to travel to different UK branches as required. Leadership experience, including mentoring or guiding junior technical staff. Desirable Skills: Experience with additional business software (finance, HR, payroll, training systems). Knowledge of NET environments, SQL Server, or similar platforms. Experience in a regulated environment requiring compliance and audit support. Qualifications: Degree or equivalent in IT, Computer Science, or related discipline. Relevant certifications in CRM platforms, telephony systems, IT service management (ITIL), or cyber security. This is a unique opportunity to join a forward-thinking company with a great working culture that's in a real phase of growth. Please apply TODAY!

We are delighted to be working with a dynamic and fast-growing independent insurance brokerage who, due to significant growth, are seeking an ambitious and talented Group IT Manager. The main highlights of the role are as follows: - Salary - £49k to £54k Car allowance- £4,800 PA plus travel expenses 28 days annual leave plus bank holidays 6% pension contribution Perks at work, BHSF and 4x DIS The role will be 100% office based (there will be a degree of flexibility here if working on a large ad hoc basis but there will be an expectancy to be present in the office at all other times. The role will also require a degree of travel to other branches on a 'as needed' basis, hence the car allowance. Purpose: Group Operations IT Operations Technical Lead Office based with regular UK travel as required The IT Operations Technical Lead is a hands-on technical leader responsible for the effective operation, configuration, and optimisation of the Group's business systems, CRM platforms, telephony, and IT infrastructure. The role ensures business continuity, data integrity, and efficient operational processes, while supporting compliance, AI policies, and client due diligence. This position provides specialist support to both the broking and consultancy divisions, managing CRMs such as Acturis, Open GI, SSP, and Monday, and overseeing telephony systems and infrastructure across the Group. The role involves collaborating with internal stakeholders and external suppliers to deliver reliable, integrated solutions, and requires travel to different UK branches to provide on-site technical and operational support. Key Responsibilities: CRM & Business Systems Management Telephony Management IT Operations & Infrastructure Support Compliance & AI Policy Support Supplier & Integration Management Required Skills & Experience: Proven hands-on experience in application/system configuration and administration, particularly CRM or insurance systems (e.g. Open GI, SSP). Experience supporting consultancy CRMs such as Mondaycom. Strong knowledge of workflows, automation, and integrations. Experience with telephony systems administration (VoIP, mobile fleet management, call routing). Experience providing operational IT infrastructure support. Understanding of compliance requirements, AI policies, Cyber Security and client due diligence processes. Proficiency in Excel, SQL, or similar tools for data management. Familiarity with APIs, middleware, or integration tools. Understanding of cyber security fundamentals related to systems and telephony. Excellent communication skills and ability to liaise effectively with technical and non-technical stakeholders. Willingness and ability to travel to different UK branches as required. Leadership experience, including mentoring or guiding junior technical staff. Desirable Skills: Experience with additional business software (finance, HR, payroll, training systems). Knowledge of NET environments, SQL Server, or similar platforms. Experience in a regulated environment requiring compliance and audit support. Qualifications: Degree or equivalent in IT, Computer Science, or related discipline. Relevant certifications in CRM platforms, telephony systems, IT service management (ITIL), or cyber security. This is a unique opportunity to join a forward-thinking company with a great working culture that's in a real phase of growth. Please apply TODAY!

We are delighted to be working with a dynamic and fast-growing independent insurance brokerage who, due to significant growth, are seeking an ambitious and talented Group IT Manager. The main highlights of the role are as follows: - Salary - £49k to £54k Car allowance- £4,800 PA plus travel expenses 28 days annual leave plus bank holidays 6% pension contribution Perks at work, BHSF and 4x DIS The role will be 100% office based (there will be a degree of flexibility here if working on a large ad hoc basis but there will be an expectancy to be present in the office at all other times. The role will also require a degree of travel to other branches on a 'as needed' basis, hence the car allowance. Purpose: Group Operations IT Operations Technical Lead Office based with regular UK travel as required The IT Operations Technical Lead is a hands-on technical leader responsible for the effective operation, configuration, and optimisation of the Group's business systems, CRM platforms, telephony, and IT infrastructure. The role ensures business continuity, data integrity, and efficient operational processes, while supporting compliance, AI policies, and client due diligence. This position provides specialist support to both the broking and consultancy divisions, managing CRMs such as Acturis, Open GI, SSP, and Monday, and overseeing telephony systems and infrastructure across the Group. The role involves collaborating with internal stakeholders and external suppliers to deliver reliable, integrated solutions, and requires travel to different UK branches to provide on-site technical and operational support. Key Responsibilities: CRM & Business Systems Management Telephony Management IT Operations & Infrastructure Support Compliance & AI Policy Support Supplier & Integration Management Required Skills & Experience: Proven hands-on experience in application/system configuration and administration, particularly CRM or insurance systems (e.g. Open GI, SSP). Experience supporting consultancy CRMs such as Mondaycom. Strong knowledge of workflows, automation, and integrations. Experience with telephony systems administration (VoIP, mobile fleet management, call routing). Experience providing operational IT infrastructure support. Understanding of compliance requirements, AI policies, Cyber Security and client due diligence processes. Proficiency in Excel, SQL, or similar tools for data management. Familiarity with APIs, middleware, or integration tools. Understanding of cyber security fundamentals related to systems and telephony. Excellent communication skills and ability to liaise effectively with technical and non-technical stakeholders. Willingness and ability to travel to different UK branches as required. Leadership experience, including mentoring or guiding junior technical staff. Desirable Skills: Experience with additional business software (finance, HR, payroll, training systems). Knowledge of NET environments, SQL Server, or similar platforms. Experience in a regulated environment requiring compliance and audit support. Qualifications: Degree or equivalent in IT, Computer Science, or related discipline. Relevant certifications in CRM platforms, telephony systems, IT service management (ITIL), or cyber security. This is a unique opportunity to join a forward-thinking company with a great working culture that's in a real phase of growth. Please apply TODAY!