Because of the nature of the work associated with this post it is subject to special nationality rules, and this is post is restricted to individuals who are UK British Nationals. For this role, due to government security requirements, the term ‘UK Nationals’ must exclude anyone who is a dual national or naturalised British (i.e. originally a foreign national).
SeeByte, the global market leader in the development of smart software for uncrewed maritime systems, are looking to recruit an IT Service Lead to join our expanding team in central Edinburgh.
You will have a unique opportunity to play a significant role in a dynamic and world-respected technology company within the exciting field of robotics, with clear development, training and career progression opportunities provided. This is a fantastic opportunity to work for an innovative and forward-thinking company with an international client base.
Due to the nature of this role, daily office attendance is required and it is not eligible for remote or hybrid working. SeeByte operates a satellite office in Bristol and occasional, reimbursed travel will be required.
Benefits
We are proud to have and promote a healthy work-life balance in a casual working environment. Some of the benefits include:
Competitive salary and shared employee / employer contributory pension scheme
Generous holiday entitlement and option to buy additional holidays after 1 year of service.
Travel compensation scheme
Clear development, training and career progression opportunities
External, online training courses and in-house training
Offices in the centre of Edinburgh and in Bristol, two great cities to live and work
Free access to a gymnasium
Free, on-site parking
Enhanced family friendly policies
Showers, lockers, swipe access internal bike store
Travel season ticket loan
Annual company day out
Save money on your commute as SeeByte participates in the Cycle to Work Scheme and Travel season ticket loan. SeeByte also supports an Electric Vehicle leasing scheme.
Main Purpose of the Role
The IT Service Lead will own the end-to-end user experience and provide expert technical support for SeeByte, ensuring the smooth operation of IT service delivery within the organisation. This role involves leading IT service delivery, collaborating closely with colleagues, daily troubleshooting, system maintenance, asset management, and requires a candidate who can quickly integrate with the team and provide excellent support.
Key Responsibilities of the Role
Run the Service Desk: you will be responsible for the health of the service queue, triaging issues, setting and upholding SLAs, following up on issues and managing the backlog. You will collate and report metrics to the IT Manager.
Technical Support & Troubleshooting: you will act as a first point of contact for end-users, resolving hardware, software, and network issues via in-person, email, chat and phone support.
Onboarding and Offboarding: you will assist with the IT aspects of onboarding and offboarding of new employees, ensuring they have the necessary equipment, access and induction training.
Hardware & Software: you will Install, configure, and maintain computer hardware, peripherals, operating systems, and applications to defined security baselines. This includes supporting software like Microsoft Office 365, and hardware such as laptops, videoconferencing equipment and printers.
User Account & Access Management : you will set up, manage, and maintain user accounts, permissions, and access controls across various systems.
Asset Management : you will maintain accurate inventory records for IT equipment and assist in the deployment of new hardware and software, working with vendors and suppliers to keep licensing in good order.
Maintaining Documentation: you will create and maintain technical documentation, including user guides and a knowledge base for common issues.
Key Skills, Experience and Qualifications
Proven experience in a senior IT service delivery position and proficient working with an IT Service Management Platform.
A relevant IT qualification, such as ITIL 4, Microsoft Certifications (e.g. MD-102, MS-102) or Cisco CCNA.
Strong customer service and communication skills, with the ability to explain technical information to both technical and non-technical users.
Strong experience supporting and maintaining enterprise Windows desktop systems. Ubuntu LTS (22.04 & 24.04) support experience would be advantageous.
Experienced with Microsoft 365 administration including Entra ID, Intune and Teams.
Comfortable with automation tools such as PowerShell and Ansible.
Solid understanding of IT security principles, data protection, change management, vulnerability and patch management.
Behaviours that make you brilliant for this role
Leadership & Team Player: you take ownership of your domain and can define strategic plans and road maps and take colleagues with you on the journey to organisational success. You excel at collaborating with colleagues, sharing knowledge, and contributing to a supportive team environment. You focus on the end-user experience, including follow-up, resulting in successful outcomes.
Clear Communicator : your ability to translate complex technical information into simple, understandable terms for a non-technical audience is paramount. You build trust with stakeholders and manage expectations. You resolve conflicts diplomatically and maintain relationships and service integrity.
Problem-Solving and Critical Thinking : you approach issues methodically, analyse symptoms, identify root causes, and develop effective, innovative, comprehensive solutions that align with the business goals. You anticipate problems early, identify and manage risks and implement appropriate mitigations.
Reliability and Professionalism: you deliver on commitments and meet deadlines. You maintain composure under pressure and demonstrate ethical judgement. You adapt to change and embrace new technologies, processes and organizational priorities.
Apply
To apply please send a recent copy of your CV and a cover letter to hr@seebyte.com .
As an inclusive employer, SeeByte aims to build diverse teams by encouraging applications from a wide range of individuals.
Because of the nature of the work associated with this post it is subject to special nationality rules, and this is post is restricted to individuals who are UK British Nationals. For this role, due to government security requirements, the term ‘UK Nationals’ must exclude anyone who is a dual national or naturalised British (i.e. originally a foreign national).
All offers of employment will be conditional to a Baseline Personal Security Standard (BPSS) process and will require a Security Check (SC) clearance once employed. To be eligible for full SC, you generally need to have resided in the UK for the last 5 years. In some circumstances, a minimum of 3 years’ residence in the UK over the last 5 years may be accepted, with additional overseas checks. Please visit the UKSV website for further guidance - United Kingdom Security Vetting - GOV.UK - https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/sc-guidance-pack-for-applicants
As part of this process, SeeByte collects Personal Data as defined under UK GDPR including proof of identity, nationality and immigration status, right to work in the UK, employment and/or academic references and Basic Disclosure information for unspent criminal convictions. Please see details pertaining to your personal data in our Privacy Notice which can be found at https://www.seebyte.com/privacy-policy
NO RECRUITMENT AGENCIES
13/11/2025
Full time
Because of the nature of the work associated with this post it is subject to special nationality rules, and this is post is restricted to individuals who are UK British Nationals. For this role, due to government security requirements, the term ‘UK Nationals’ must exclude anyone who is a dual national or naturalised British (i.e. originally a foreign national).
SeeByte, the global market leader in the development of smart software for uncrewed maritime systems, are looking to recruit an IT Service Lead to join our expanding team in central Edinburgh.
You will have a unique opportunity to play a significant role in a dynamic and world-respected technology company within the exciting field of robotics, with clear development, training and career progression opportunities provided. This is a fantastic opportunity to work for an innovative and forward-thinking company with an international client base.
Due to the nature of this role, daily office attendance is required and it is not eligible for remote or hybrid working. SeeByte operates a satellite office in Bristol and occasional, reimbursed travel will be required.
Benefits
We are proud to have and promote a healthy work-life balance in a casual working environment. Some of the benefits include:
Competitive salary and shared employee / employer contributory pension scheme
Generous holiday entitlement and option to buy additional holidays after 1 year of service.
Travel compensation scheme
Clear development, training and career progression opportunities
External, online training courses and in-house training
Offices in the centre of Edinburgh and in Bristol, two great cities to live and work
Free access to a gymnasium
Free, on-site parking
Enhanced family friendly policies
Showers, lockers, swipe access internal bike store
Travel season ticket loan
Annual company day out
Save money on your commute as SeeByte participates in the Cycle to Work Scheme and Travel season ticket loan. SeeByte also supports an Electric Vehicle leasing scheme.
Main Purpose of the Role
The IT Service Lead will own the end-to-end user experience and provide expert technical support for SeeByte, ensuring the smooth operation of IT service delivery within the organisation. This role involves leading IT service delivery, collaborating closely with colleagues, daily troubleshooting, system maintenance, asset management, and requires a candidate who can quickly integrate with the team and provide excellent support.
Key Responsibilities of the Role
Run the Service Desk: you will be responsible for the health of the service queue, triaging issues, setting and upholding SLAs, following up on issues and managing the backlog. You will collate and report metrics to the IT Manager.
Technical Support & Troubleshooting: you will act as a first point of contact for end-users, resolving hardware, software, and network issues via in-person, email, chat and phone support.
Onboarding and Offboarding: you will assist with the IT aspects of onboarding and offboarding of new employees, ensuring they have the necessary equipment, access and induction training.
Hardware & Software: you will Install, configure, and maintain computer hardware, peripherals, operating systems, and applications to defined security baselines. This includes supporting software like Microsoft Office 365, and hardware such as laptops, videoconferencing equipment and printers.
User Account & Access Management : you will set up, manage, and maintain user accounts, permissions, and access controls across various systems.
Asset Management : you will maintain accurate inventory records for IT equipment and assist in the deployment of new hardware and software, working with vendors and suppliers to keep licensing in good order.
Maintaining Documentation: you will create and maintain technical documentation, including user guides and a knowledge base for common issues.
Key Skills, Experience and Qualifications
Proven experience in a senior IT service delivery position and proficient working with an IT Service Management Platform.
A relevant IT qualification, such as ITIL 4, Microsoft Certifications (e.g. MD-102, MS-102) or Cisco CCNA.
Strong customer service and communication skills, with the ability to explain technical information to both technical and non-technical users.
Strong experience supporting and maintaining enterprise Windows desktop systems. Ubuntu LTS (22.04 & 24.04) support experience would be advantageous.
Experienced with Microsoft 365 administration including Entra ID, Intune and Teams.
Comfortable with automation tools such as PowerShell and Ansible.
Solid understanding of IT security principles, data protection, change management, vulnerability and patch management.
Behaviours that make you brilliant for this role
Leadership & Team Player: you take ownership of your domain and can define strategic plans and road maps and take colleagues with you on the journey to organisational success. You excel at collaborating with colleagues, sharing knowledge, and contributing to a supportive team environment. You focus on the end-user experience, including follow-up, resulting in successful outcomes.
Clear Communicator : your ability to translate complex technical information into simple, understandable terms for a non-technical audience is paramount. You build trust with stakeholders and manage expectations. You resolve conflicts diplomatically and maintain relationships and service integrity.
Problem-Solving and Critical Thinking : you approach issues methodically, analyse symptoms, identify root causes, and develop effective, innovative, comprehensive solutions that align with the business goals. You anticipate problems early, identify and manage risks and implement appropriate mitigations.
Reliability and Professionalism: you deliver on commitments and meet deadlines. You maintain composure under pressure and demonstrate ethical judgement. You adapt to change and embrace new technologies, processes and organizational priorities.
Apply
To apply please send a recent copy of your CV and a cover letter to hr@seebyte.com .
As an inclusive employer, SeeByte aims to build diverse teams by encouraging applications from a wide range of individuals.
Because of the nature of the work associated with this post it is subject to special nationality rules, and this is post is restricted to individuals who are UK British Nationals. For this role, due to government security requirements, the term ‘UK Nationals’ must exclude anyone who is a dual national or naturalised British (i.e. originally a foreign national).
All offers of employment will be conditional to a Baseline Personal Security Standard (BPSS) process and will require a Security Check (SC) clearance once employed. To be eligible for full SC, you generally need to have resided in the UK for the last 5 years. In some circumstances, a minimum of 3 years’ residence in the UK over the last 5 years may be accepted, with additional overseas checks. Please visit the UKSV website for further guidance - United Kingdom Security Vetting - GOV.UK - https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/sc-guidance-pack-for-applicants
As part of this process, SeeByte collects Personal Data as defined under UK GDPR including proof of identity, nationality and immigration status, right to work in the UK, employment and/or academic references and Basic Disclosure information for unspent criminal convictions. Please see details pertaining to your personal data in our Privacy Notice which can be found at https://www.seebyte.com/privacy-policy
NO RECRUITMENT AGENCIES
Acorn Insurance and Financial Services Limited
Liverpool
We are looking for an innovative, broadly experienced all round developer with demonstrable business acumen and team leadership skills, to act as the main technical point to drive forward technical solutions as required for our Private Lines division (Private Car and Commercial Vehicle). Much of this will be web based and / or mobile solutions.
The Technical Lead requires direct working relationships with key business owners, their proxies and project managers responsible for driving forward a particular business division
A successful candidate may be more highly front end or more back end experienced – which is OK, but you must have actively contributed to complex product development solutions with full engagement across multiple areas of technical specialism so is able to fully understand the roles, relationships and dependencies that each of each of these disciplines characterise.
Job Title: Technical Business Lead
Working Hours: 37.5 hours per week, Monday to Friday
Location: Liverpool City Centre, Hybrid working available
Salary: £70,000-£85,000 DOE
What you will be doing:
Developing new and enhancing existing user-facing solutions
Providing technical guidance, decision making and leadership of a delivery team comprising product owners, BA’s, PM’s, front end devs, back end dev, database developers, digital analysts, QA technicians
Ensuring DevOps Epics, pbi’s, tasks, feature flagging, Assurance criteria and all testing strategies align with company standards
Ensuring system are well documented and tested for resilience / failover / auto scaling as specified
Building reusable components and front-end libraries for future use.
Ensuring high quality software product delivery to timescales with reliable estimates and actual effort recorded
Work with multiple internal stakeholders to ensure common understanding of technical approaches to architecture and implementation
Collaborating with all other technical teams proactively and with consideration of priorities and workloads, working collaboratively in a multi disciplinary team to reach team goals
Ensure mandated ‘core systems’ upgrades are appropriately managed
Liaise with 3rd parties as appropriate depending on product requirements
Provide BAU bug handling, hot fix deployment as and when required
Putting security and performance at the heart of all products and processes
What we are looking for:
Capable of advising on modern, secure, technical solutions to achieve product owner goals
Highly proficient in either front end or back end modern technology tooling and coding standards, especially react, react Native, Next JS, C# dot Net, Event driven systems, Azure Devops, SOLID and clean architecture patterns
Ability to understand business requirements and translate them into technical requirements
Backed C#, dotNET, VS Core development
Thorough understanding of front end typescript frameworks and core principles
Solid understanding of modern specifications when developing components.
Experience with the React Material UI Framework and an eye for design and understanding UI/UX practices
Experience working with REST APIs and webhooks
Knowledge of Docker and Docker Compose
Strong development experience in microservice based enterprise architecture, SOLID principles, clean architecture, Azure service Bus, RabbitMQ, Mass transit, MediatR
Knowledge of modern authorization mechanisms, such as JSON Web Token, OAuth etc
Familiarity with modern front-end build pipelines and tools
Understanding of popular front-end development tools such as Yarn, Webpack, Vitjs, StoryBook, Jest, Eslint, Prettier, Husky, etc.
Good awareness of logging and alerting strategies and tooling (e.g. loki/Grafana)
Familiarity with code versioning tools such as Git
Good understanding of Google Adwords, GLCID’s, Tag Manager for tracking conversion
Solid experience of CI/CD pipelines in DevOps
About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing:
Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
Enhanced paternity pay and 16 weeks full maternity pay.
Colleague Assistance programme offers a suite of wellbeing services such as:
6 Free Counselling sessions per year
Unlimited access to a telephone councillor 24/7
Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
Network of internal qualified mental health first aiders are available to provide support to colleagues.
Financial:
A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
Ability to access your earnings before payday via Dayforce Wallet.
Company pension scheme
Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture :
Long Service Award paid on 5,10- and 15-years’ service
A reward and recognition hub to celebrate and reward colleagues and peers.
Consistent and engaging company events including company awards, competitions and charity fundraisers.
Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits!
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
25/04/2025
Full time
We are looking for an innovative, broadly experienced all round developer with demonstrable business acumen and team leadership skills, to act as the main technical point to drive forward technical solutions as required for our Private Lines division (Private Car and Commercial Vehicle). Much of this will be web based and / or mobile solutions.
The Technical Lead requires direct working relationships with key business owners, their proxies and project managers responsible for driving forward a particular business division
A successful candidate may be more highly front end or more back end experienced – which is OK, but you must have actively contributed to complex product development solutions with full engagement across multiple areas of technical specialism so is able to fully understand the roles, relationships and dependencies that each of each of these disciplines characterise.
Job Title: Technical Business Lead
Working Hours: 37.5 hours per week, Monday to Friday
Location: Liverpool City Centre, Hybrid working available
Salary: £70,000-£85,000 DOE
What you will be doing:
Developing new and enhancing existing user-facing solutions
Providing technical guidance, decision making and leadership of a delivery team comprising product owners, BA’s, PM’s, front end devs, back end dev, database developers, digital analysts, QA technicians
Ensuring DevOps Epics, pbi’s, tasks, feature flagging, Assurance criteria and all testing strategies align with company standards
Ensuring system are well documented and tested for resilience / failover / auto scaling as specified
Building reusable components and front-end libraries for future use.
Ensuring high quality software product delivery to timescales with reliable estimates and actual effort recorded
Work with multiple internal stakeholders to ensure common understanding of technical approaches to architecture and implementation
Collaborating with all other technical teams proactively and with consideration of priorities and workloads, working collaboratively in a multi disciplinary team to reach team goals
Ensure mandated ‘core systems’ upgrades are appropriately managed
Liaise with 3rd parties as appropriate depending on product requirements
Provide BAU bug handling, hot fix deployment as and when required
Putting security and performance at the heart of all products and processes
What we are looking for:
Capable of advising on modern, secure, technical solutions to achieve product owner goals
Highly proficient in either front end or back end modern technology tooling and coding standards, especially react, react Native, Next JS, C# dot Net, Event driven systems, Azure Devops, SOLID and clean architecture patterns
Ability to understand business requirements and translate them into technical requirements
Backed C#, dotNET, VS Core development
Thorough understanding of front end typescript frameworks and core principles
Solid understanding of modern specifications when developing components.
Experience with the React Material UI Framework and an eye for design and understanding UI/UX practices
Experience working with REST APIs and webhooks
Knowledge of Docker and Docker Compose
Strong development experience in microservice based enterprise architecture, SOLID principles, clean architecture, Azure service Bus, RabbitMQ, Mass transit, MediatR
Knowledge of modern authorization mechanisms, such as JSON Web Token, OAuth etc
Familiarity with modern front-end build pipelines and tools
Understanding of popular front-end development tools such as Yarn, Webpack, Vitjs, StoryBook, Jest, Eslint, Prettier, Husky, etc.
Good awareness of logging and alerting strategies and tooling (e.g. loki/Grafana)
Familiarity with code versioning tools such as Git
Good understanding of Google Adwords, GLCID’s, Tag Manager for tracking conversion
Solid experience of CI/CD pipelines in DevOps
About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing:
Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
Enhanced paternity pay and 16 weeks full maternity pay.
Colleague Assistance programme offers a suite of wellbeing services such as:
6 Free Counselling sessions per year
Unlimited access to a telephone councillor 24/7
Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
Network of internal qualified mental health first aiders are available to provide support to colleagues.
Financial:
A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
Ability to access your earnings before payday via Dayforce Wallet.
Company pension scheme
Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture :
Long Service Award paid on 5,10- and 15-years’ service
A reward and recognition hub to celebrate and reward colleagues and peers.
Consistent and engaging company events including company awards, competitions and charity fundraisers.
Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits!
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
Role: Google Cloud Architect Location: London or ManchesterCareer Level: Manager Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO Our Team Together we engineer and build the infrastructure, tools, access and telemetry for systems that enable orchestration of Google-scale services. Join us and help build what matters. We are seeking a Google Cloud Architect to join the Accenture Google Business Group (AGBG) within Accenture Technology in the UK, specifically focused on our UK public sector clients. You'll be part of a team that engineers and implements the infrastructure, tools, access and telemetry for systems that enable orchestration of Google-scale services. As a Google Cloud Architect, you will: Lead the technical architecture and delivery of Google Cloud solutions for public sector clients Design, deploy, and operate secure Google Cloud solutions both on client sites and internal reference implementations Provide technical guidance and mentorship to small teams ensuring successful project delivery Leverage your deep knowledge of Google Cloud architecture and engineering to deliver enterprise grade solutions
07/12/2025
Full time
Role: Google Cloud Architect Location: London or ManchesterCareer Level: Manager Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO Our Team Together we engineer and build the infrastructure, tools, access and telemetry for systems that enable orchestration of Google-scale services. Join us and help build what matters. We are seeking a Google Cloud Architect to join the Accenture Google Business Group (AGBG) within Accenture Technology in the UK, specifically focused on our UK public sector clients. You'll be part of a team that engineers and implements the infrastructure, tools, access and telemetry for systems that enable orchestration of Google-scale services. As a Google Cloud Architect, you will: Lead the technical architecture and delivery of Google Cloud solutions for public sector clients Design, deploy, and operate secure Google Cloud solutions both on client sites and internal reference implementations Provide technical guidance and mentorship to small teams ensuring successful project delivery Leverage your deep knowledge of Google Cloud architecture and engineering to deliver enterprise grade solutions
Cyber Security Risk Lead Cyber Security Risk Lead - Cyber Security Risk Assessments, Audits, GRC, Information Security Management, CRISK, CISM, CompTIA Security+, NIS, NIST, ISO 27001 - Hybrid (Manchester) - to £61,500 + excellent bonus + bens This is an outstanding opportunity to become my clients primary Cyber Security Risk Advisor working within a high-profile and growing Cyber Security function which is investing very heavily in maturing its Governance, Risk and Compliance (GRC) capability across the Enterprise. Cyber Security Risk Lead Role and Responsibilities: - Work very closely with my clients Information Security Manager to provide a full Cyber Security Risk advisory and consulting function across the business - Play a key role in the ongoing management of Cyber Security Risk boards and Risk Management platforms - Carrying out detailed assessments of the current threat landscape including risks/ threats and supporting Cyber Security audits - Creating and presenting detailed Cyber Security reporting including the management of escalations - Contribute to Cyber Security testing, training and company-wide communication - Use and interpretation of penetration testing data and vulnerability management platform to verify the security of systems, networks and applications Cyber Security Risk Lead Skills and Experience: - In-depth experience in a Cyber Security Risk Lead or Senior Risk Management Analyst role - Hands-on involvement and thorough knowledge of Cyber Security audit or certification readiness programmes - Detailed understanding of GRC or Cyber Security Risk assessments - Excellent relationship-building and stakeholder management skills including the ability to write and present detailed reports - Certification in Information Security Management would be ideal (CRISK, CISM, COMPTIA Security+) - Cyber Security audit experience (NIS/ NIST/ ISO 27001) would be preferred, along with knowledge of vulnerability management platforms The role also involves consulting on ratings for IT/ OT Physical Cyber risks and supporting stakeholders in assessing their risk position. It is a high-profile role with ample opportunity to drive improvements, introduce best practice and guide the business through upcoming certifications and audits. Cyber Security Risk Lead - Cyber Security Risk Assessments, Audits, GRC, Information Security Management, CRISK, CISM, CompTIA Security+, NIS, NIST, ISO 27001 - Hybrid (Manchester) - to £61,500 + excellent bonus + bens Essential Recruitment is a specialist Tech recruitment business with an in-depth understanding of the rapidly-changing nature of the Tech market. We build long-term relationships with our clients and candidates based on our core values of Trust, Integrity and Delivery JBRP1_UKTJ
07/12/2025
Full time
Cyber Security Risk Lead Cyber Security Risk Lead - Cyber Security Risk Assessments, Audits, GRC, Information Security Management, CRISK, CISM, CompTIA Security+, NIS, NIST, ISO 27001 - Hybrid (Manchester) - to £61,500 + excellent bonus + bens This is an outstanding opportunity to become my clients primary Cyber Security Risk Advisor working within a high-profile and growing Cyber Security function which is investing very heavily in maturing its Governance, Risk and Compliance (GRC) capability across the Enterprise. Cyber Security Risk Lead Role and Responsibilities: - Work very closely with my clients Information Security Manager to provide a full Cyber Security Risk advisory and consulting function across the business - Play a key role in the ongoing management of Cyber Security Risk boards and Risk Management platforms - Carrying out detailed assessments of the current threat landscape including risks/ threats and supporting Cyber Security audits - Creating and presenting detailed Cyber Security reporting including the management of escalations - Contribute to Cyber Security testing, training and company-wide communication - Use and interpretation of penetration testing data and vulnerability management platform to verify the security of systems, networks and applications Cyber Security Risk Lead Skills and Experience: - In-depth experience in a Cyber Security Risk Lead or Senior Risk Management Analyst role - Hands-on involvement and thorough knowledge of Cyber Security audit or certification readiness programmes - Detailed understanding of GRC or Cyber Security Risk assessments - Excellent relationship-building and stakeholder management skills including the ability to write and present detailed reports - Certification in Information Security Management would be ideal (CRISK, CISM, COMPTIA Security+) - Cyber Security audit experience (NIS/ NIST/ ISO 27001) would be preferred, along with knowledge of vulnerability management platforms The role also involves consulting on ratings for IT/ OT Physical Cyber risks and supporting stakeholders in assessing their risk position. It is a high-profile role with ample opportunity to drive improvements, introduce best practice and guide the business through upcoming certifications and audits. Cyber Security Risk Lead - Cyber Security Risk Assessments, Audits, GRC, Information Security Management, CRISK, CISM, CompTIA Security+, NIS, NIST, ISO 27001 - Hybrid (Manchester) - to £61,500 + excellent bonus + bens Essential Recruitment is a specialist Tech recruitment business with an in-depth understanding of the rapidly-changing nature of the Tech market. We build long-term relationships with our clients and candidates based on our core values of Trust, Integrity and Delivery JBRP1_UKTJ
Lead Product Manager Pay up to £80,267, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. Are you a Product Manager with data experience who thrives on managing large and complex solutions? Join DWP Digital as a Lead Product Manager, where you will lead and drive product teams for major programmes or core services in complex parts of our organisation. You will be providing leadership and direction, shaping the vision and high-level roadmap for critical products and services that impact millions of people. If you have strong product management skills, possess the ability to think strategically and are motivated by inspiring positive change, then this role could be for you. DWP. Digital with Purpose. We are looking for a Lead Product Manager to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Proven ability to lead digital teams, set direction and deliver products that meet strategic goals Worked in a data environment, and bring an understanding of data as a theme in product management Relationship building and influencing across organisational boundaries Expertise in developing product strategies and creating value-driven roadmaps for teams and stakeholders A track record improving services to boost performance and quality A commitment to User-Centred Design and using customer insight and user awareness to shape digital services Experience leading significant transformational change in complex environments You and your role We are looking for two Product Managers to join us in one of the below teams: Data and Analytics Architecture and Engineering, which provides an oversight and governance of Data Platforms and Data Architecture across Digital. Or DWP Analytics, an enterprise level capability to enable analytics developers in all business areas to build, test and deploy analytics code, to support Fraud and Error reduction and real time decision making by integrating directly into citizen and agent facing services. As a lead role, you'll be expected to be an expert leader and manager. While you may not be a subject matter expert in any one specific product management technique, you will be heavily contributing to the overall strategy for a specific service or programme. Our products change lives. Whether that's working on accessibility and inclusivity of digital services right through to developing new and innovative solutions. If you have a passion for improving the ability to deliver products and services that bring real value to users, then apply now! Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £75,026 - £80,267 Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £21,735 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. Click applyfor more information and to start your application. JBRP1_UKTJ
06/12/2025
Full time
Lead Product Manager Pay up to £80,267, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. Are you a Product Manager with data experience who thrives on managing large and complex solutions? Join DWP Digital as a Lead Product Manager, where you will lead and drive product teams for major programmes or core services in complex parts of our organisation. You will be providing leadership and direction, shaping the vision and high-level roadmap for critical products and services that impact millions of people. If you have strong product management skills, possess the ability to think strategically and are motivated by inspiring positive change, then this role could be for you. DWP. Digital with Purpose. We are looking for a Lead Product Manager to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Proven ability to lead digital teams, set direction and deliver products that meet strategic goals Worked in a data environment, and bring an understanding of data as a theme in product management Relationship building and influencing across organisational boundaries Expertise in developing product strategies and creating value-driven roadmaps for teams and stakeholders A track record improving services to boost performance and quality A commitment to User-Centred Design and using customer insight and user awareness to shape digital services Experience leading significant transformational change in complex environments You and your role We are looking for two Product Managers to join us in one of the below teams: Data and Analytics Architecture and Engineering, which provides an oversight and governance of Data Platforms and Data Architecture across Digital. Or DWP Analytics, an enterprise level capability to enable analytics developers in all business areas to build, test and deploy analytics code, to support Fraud and Error reduction and real time decision making by integrating directly into citizen and agent facing services. As a lead role, you'll be expected to be an expert leader and manager. While you may not be a subject matter expert in any one specific product management technique, you will be heavily contributing to the overall strategy for a specific service or programme. Our products change lives. Whether that's working on accessibility and inclusivity of digital services right through to developing new and innovative solutions. If you have a passion for improving the ability to deliver products and services that bring real value to users, then apply now! Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £75,026 - £80,267 Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £21,735 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. Click applyfor more information and to start your application. JBRP1_UKTJ
Enterprise Architecture Modelling SME Must have an Active DV Clearance Join a high-performing Defence and National Security programme as an Enterprise Architecture Modelling SME, where you will design and manage enterprise architecture models that guide strategic decision making across complex systems. This is an opportunity to work within a multi skilled agile team, shaping how technology, applications, and business processes align to deliver secure and effective outcomes. About the Role - Enterprise Architecture Modelling SME As an Enterprise Architecture Modelling SME, you will create and manage enterprise architecture models across business, application, and technology layers using the ArchiMate standard. You will develop clear viewpoints, diagrams, and capability maps to communicate architectural direction to stakeholders. The role involves conducting impact and gap analyses, scenario modelling, and supporting decision making on proposed changes. You will work closely with analysts, project managers, data architects, and engineers to ensure solutions align with defined blueprints. You will automate documentation outputs from models to support knowledge transfer and reduce manual effort. What We're Looking For - Enterprise Architecture Modelling SME Strong experience applying ArchiMate 3.x across multiple viewpoints. Familiarity with architecture tools such as Archi, Sparx EA, or BizzDesign. Ability to visualise complex systems and produce clear analytical outputs. Excellent communication skills to explain architectural concepts to technical and non technical audiences. Strong problem solving ability with a structured and proactive approach. Make a meaningful impact as an Enterprise Architecture Modelling SME in a secure, mission focused environment. To apply, please send your CV by pressing the apply button. JBRP1_UKTJ
06/12/2025
Full time
Enterprise Architecture Modelling SME Must have an Active DV Clearance Join a high-performing Defence and National Security programme as an Enterprise Architecture Modelling SME, where you will design and manage enterprise architecture models that guide strategic decision making across complex systems. This is an opportunity to work within a multi skilled agile team, shaping how technology, applications, and business processes align to deliver secure and effective outcomes. About the Role - Enterprise Architecture Modelling SME As an Enterprise Architecture Modelling SME, you will create and manage enterprise architecture models across business, application, and technology layers using the ArchiMate standard. You will develop clear viewpoints, diagrams, and capability maps to communicate architectural direction to stakeholders. The role involves conducting impact and gap analyses, scenario modelling, and supporting decision making on proposed changes. You will work closely with analysts, project managers, data architects, and engineers to ensure solutions align with defined blueprints. You will automate documentation outputs from models to support knowledge transfer and reduce manual effort. What We're Looking For - Enterprise Architecture Modelling SME Strong experience applying ArchiMate 3.x across multiple viewpoints. Familiarity with architecture tools such as Archi, Sparx EA, or BizzDesign. Ability to visualise complex systems and produce clear analytical outputs. Excellent communication skills to explain architectural concepts to technical and non technical audiences. Strong problem solving ability with a structured and proactive approach. Make a meaningful impact as an Enterprise Architecture Modelling SME in a secure, mission focused environment. To apply, please send your CV by pressing the apply button. JBRP1_UKTJ
We have a very exciting, large Project that is based in our new Farnborough site. This is for a Lead Infrastructure Engineer, proficient in VMware and VMware Horizon Design to design, deploy, configure and maintain the EUC components of a Wintel and VMware-based multi-tenant / multi-datacentre platform, utilising VMware Horizon. If you can take charge of all aspects of design, are hands on and want a new challenge, it's all happening here, right now. Office based in Farnborough with limited options to work from home. You do need to be eligible for DV Clearance for this great role. What you will be doing: Drive the direction of all tasks allocated to the EUC services workstream. Responsible for design of multi-site / Mutli-Tenancy VDI Farms using VMware Horizon View and related technologies. Produce and maintain design artefacts, such Low-Level Designs, Release Notes, Vitrualisation Services related fail-over / disaster recovery instruction. Detail the build process, new procedures and review/update. Be the main point of contact for all virtualisation related matters. Lead all aspects of VDI Services deployments through multiple product lifecycle environments, from development to test and reference, through to the important production systems. Analyse, tackle and correct issues; performing problem resolution end-to-end. Attend Client facing meetings. Develop and maintain third party supplier relationships. Provide regular updates to the Technical and project leadership about every facet of Virtualisation Services delivery. Intensify any issues, which may impact the delivery of the Virtulisation Services components. What You'll bring: Vocational/Diploma/Associate Degree (technical field) or relevant VMware certification or relevant experience with as a VMware Horizon Design Engineer. Skilled in designing and deployment of multi-site, VDI Farms utilising VMware vCenter, ESXi and Horizon View VDI (Connection Servers + Desktop Pools), plus the following technologies: Unified Access Gateway. Dynamic Environment Manager (Roaming profiles / user setting retention). Gold Image Management. AppVolumes Management + Application Management. Experience with the hardening of Virtualisation Infrastructures using CIS Benchmarks or NIST SP 800-53 controls. Experienced with build alongside the implementation of the failover and disaster recovery of Virtualisation services. Experience of certificate management as relates to VMware virtualisation. Used to working in Multi-Datacentre Environments where availability, resilience and fault tolerance are key elements of every design. Have a good understanding of networking as relates to VMware virtual networking and how the virtual networking interoperates with physical networking, including experience of implementing and configuring NSX-T. Good written, communication, fixing and analytical skills. It would be great if you had: Experience with the design and build of client devices, such as Thin / Zero / Thick clients with Windows or Linux-based Operating Systems, such as Windows 11 or BeCrypt Paradox. Experience of supporting Microsoft Windows Server services, such as Active Directory (AD), Active Directory Domain Services (AD DS) and Active Directory File Service (AD FS). Experience of Cisco-based network services. Experience of Micorosoft implementations of DNS and DHCP technologies. Knowledge of Network Attached Storage, block and file solutions as relates to provisioning for virtualisation. Technical Infrastructure skill in an enterprise environment, for example: Advanced Infrastructure skills covering administration, fault finding and diagnosis. Have a good understanding of MOD or HMG 'Secure by Design' principles and practices. If you are interested in this role but not sure if your skills and experience are exactly what were looking for, please do apply, wed love to hear from you! Employment Type: Permanent Location: Office based in Farnborough Security Clearance Level: Eligible for DV Clearance Internal Recruiter: Jane Salary: To £65K Depending on experience. Benefits: 25 days annual leave with the choice to buy extra days, single private health cover, life assurance, pension, generous flexible benefits fund and £5400 car allowance. Loved reading about this job and want to know more about us? Sopra Sterias Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the clients goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UKs most complex safety- and security-critical markets. JBRP1_UKTJ
06/12/2025
Full time
We have a very exciting, large Project that is based in our new Farnborough site. This is for a Lead Infrastructure Engineer, proficient in VMware and VMware Horizon Design to design, deploy, configure and maintain the EUC components of a Wintel and VMware-based multi-tenant / multi-datacentre platform, utilising VMware Horizon. If you can take charge of all aspects of design, are hands on and want a new challenge, it's all happening here, right now. Office based in Farnborough with limited options to work from home. You do need to be eligible for DV Clearance for this great role. What you will be doing: Drive the direction of all tasks allocated to the EUC services workstream. Responsible for design of multi-site / Mutli-Tenancy VDI Farms using VMware Horizon View and related technologies. Produce and maintain design artefacts, such Low-Level Designs, Release Notes, Vitrualisation Services related fail-over / disaster recovery instruction. Detail the build process, new procedures and review/update. Be the main point of contact for all virtualisation related matters. Lead all aspects of VDI Services deployments through multiple product lifecycle environments, from development to test and reference, through to the important production systems. Analyse, tackle and correct issues; performing problem resolution end-to-end. Attend Client facing meetings. Develop and maintain third party supplier relationships. Provide regular updates to the Technical and project leadership about every facet of Virtualisation Services delivery. Intensify any issues, which may impact the delivery of the Virtulisation Services components. What You'll bring: Vocational/Diploma/Associate Degree (technical field) or relevant VMware certification or relevant experience with as a VMware Horizon Design Engineer. Skilled in designing and deployment of multi-site, VDI Farms utilising VMware vCenter, ESXi and Horizon View VDI (Connection Servers + Desktop Pools), plus the following technologies: Unified Access Gateway. Dynamic Environment Manager (Roaming profiles / user setting retention). Gold Image Management. AppVolumes Management + Application Management. Experience with the hardening of Virtualisation Infrastructures using CIS Benchmarks or NIST SP 800-53 controls. Experienced with build alongside the implementation of the failover and disaster recovery of Virtualisation services. Experience of certificate management as relates to VMware virtualisation. Used to working in Multi-Datacentre Environments where availability, resilience and fault tolerance are key elements of every design. Have a good understanding of networking as relates to VMware virtual networking and how the virtual networking interoperates with physical networking, including experience of implementing and configuring NSX-T. Good written, communication, fixing and analytical skills. It would be great if you had: Experience with the design and build of client devices, such as Thin / Zero / Thick clients with Windows or Linux-based Operating Systems, such as Windows 11 or BeCrypt Paradox. Experience of supporting Microsoft Windows Server services, such as Active Directory (AD), Active Directory Domain Services (AD DS) and Active Directory File Service (AD FS). Experience of Cisco-based network services. Experience of Micorosoft implementations of DNS and DHCP technologies. Knowledge of Network Attached Storage, block and file solutions as relates to provisioning for virtualisation. Technical Infrastructure skill in an enterprise environment, for example: Advanced Infrastructure skills covering administration, fault finding and diagnosis. Have a good understanding of MOD or HMG 'Secure by Design' principles and practices. If you are interested in this role but not sure if your skills and experience are exactly what were looking for, please do apply, wed love to hear from you! Employment Type: Permanent Location: Office based in Farnborough Security Clearance Level: Eligible for DV Clearance Internal Recruiter: Jane Salary: To £65K Depending on experience. Benefits: 25 days annual leave with the choice to buy extra days, single private health cover, life assurance, pension, generous flexible benefits fund and £5400 car allowance. Loved reading about this job and want to know more about us? Sopra Sterias Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the clients goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UKs most complex safety- and security-critical markets. JBRP1_UKTJ
Head of Product Operations and Support A leading global provider of new generation IT solutions to the global Travel, Transportation and Logistics industries is looking for a Head of Product Operations and Support. The role reports to the Chief Customer Officer. The Head of Product Operations and Support is a key leadership role responsible for establishing, managing, and scaling high-performing global support and operations functions. The role entails defining operational strategies, fostering service delivery excellence, driving support automation and ensuring a superior customer experience across all products and services that support mission-critical business operations in the aviation, cruise and hospitality industries worldwide. While the IT Operations team under the CTO manages 24x7 cloud infrastructure operations, this is a complimentary role focused on application-related support. Currently, Product Operations and Support functions operate within individual product lines. This role is part of an effort to consolidate these into a centralized function. The consolidated team will be responsible for all application-layer support activities, including platform-related issues, production incident management, performance monitoring, L2/L3 issue resolution and end-user ticket handling. Key Responsibilities: Support Strategy and Operations Setup - Design the global support operations framework, covering incident management, service request handling, L2/L3 models and escalation handling. - Establish and manage a 24x7 global support structure including regional support teams, tools, processes and SLAs. - Define operating models for product support, including interfaces with Cloud Operations, Product, Engineering, Delivery and Customer Success teams. - Drive operational efficiency in all dimensions - consolidation of activities, usage of tools, new models based on AI. People and Process Leadership - Build and lead a high-performing team of support managers, operations analysts and technical specialists. - Define and institutionalize SOPs, playbooks, onboarding frameworks, shift models and knowledge management systems. - Drive operational excellence using ITIL or equivalent service management frameworks. Customer Experience and Escalation Management - Ensure responsive and technically sound support experience for all customer segments. - Serve as a senior escalation point for critical issues impacting customer business, both internally and externally. - Work closely with Customer Success to track and improve CSAT, NPS and incident resolution metrics. Tools, Automation & Data - Lead evaluation and implementation of support platforms (e.g., ServiceNow, Jira Service Desk). - Implement monitoring, alerting and proactive issue detection systems to reduce reactive support. - Drive automation of repeatable processes to reduce MTTR (mean time to resolution) and increase efficiency. Governance, Reporting & Stakeholder Communication - Develop governance frameworks including service performance reviews, RCA tracking and compliance reporting. - Own operational dashboards, SLA/KPI reporting and executive-level updates. - Work cross-functionally with Cloud Operations, Product, Engineering, and Delivery to ensure timely feedback loops and resolution. Continuous Improvement and Innovation - Identify operational gaps and drive continuous improvement programs. - Introduce the best practices from SaaS/enterprise product support and global operations. - Stay current with industry trends in support automation, self-service and AI-driven support models. Mandatory Requirements: - 15+ years of experience in leading support/operations roles in enterprise SaaS or technology environments. - Familiarity with cloud-based environments (AWS) and observability platforms. - Background in managing support across hybrid or multi-tenant platforms. - Proven experience in building and scaling global support teams and operational processes. - Expertise in support tooling, incident/problem/change management and SLA/KPI frameworks. - Strong customer focus with a deep understanding of service delivery in a mission-critical business context. - Operational efficiency improvement through usage of tools including AI driven models - Exceptional leadership, communication and stakeholder management skills. Desirable Skills: - Exposure to the aviation, logistics or travel technology sectors. - Certifications in ITIL, PMP, or equivalent service and project management methodologies. - Experience in DevOps/SRE environments with close coordination with engineering and QA. Practicalities: - Flexible Location. - Competitive Package. - International travel required.
06/12/2025
Full time
Head of Product Operations and Support A leading global provider of new generation IT solutions to the global Travel, Transportation and Logistics industries is looking for a Head of Product Operations and Support. The role reports to the Chief Customer Officer. The Head of Product Operations and Support is a key leadership role responsible for establishing, managing, and scaling high-performing global support and operations functions. The role entails defining operational strategies, fostering service delivery excellence, driving support automation and ensuring a superior customer experience across all products and services that support mission-critical business operations in the aviation, cruise and hospitality industries worldwide. While the IT Operations team under the CTO manages 24x7 cloud infrastructure operations, this is a complimentary role focused on application-related support. Currently, Product Operations and Support functions operate within individual product lines. This role is part of an effort to consolidate these into a centralized function. The consolidated team will be responsible for all application-layer support activities, including platform-related issues, production incident management, performance monitoring, L2/L3 issue resolution and end-user ticket handling. Key Responsibilities: Support Strategy and Operations Setup - Design the global support operations framework, covering incident management, service request handling, L2/L3 models and escalation handling. - Establish and manage a 24x7 global support structure including regional support teams, tools, processes and SLAs. - Define operating models for product support, including interfaces with Cloud Operations, Product, Engineering, Delivery and Customer Success teams. - Drive operational efficiency in all dimensions - consolidation of activities, usage of tools, new models based on AI. People and Process Leadership - Build and lead a high-performing team of support managers, operations analysts and technical specialists. - Define and institutionalize SOPs, playbooks, onboarding frameworks, shift models and knowledge management systems. - Drive operational excellence using ITIL or equivalent service management frameworks. Customer Experience and Escalation Management - Ensure responsive and technically sound support experience for all customer segments. - Serve as a senior escalation point for critical issues impacting customer business, both internally and externally. - Work closely with Customer Success to track and improve CSAT, NPS and incident resolution metrics. Tools, Automation & Data - Lead evaluation and implementation of support platforms (e.g., ServiceNow, Jira Service Desk). - Implement monitoring, alerting and proactive issue detection systems to reduce reactive support. - Drive automation of repeatable processes to reduce MTTR (mean time to resolution) and increase efficiency. Governance, Reporting & Stakeholder Communication - Develop governance frameworks including service performance reviews, RCA tracking and compliance reporting. - Own operational dashboards, SLA/KPI reporting and executive-level updates. - Work cross-functionally with Cloud Operations, Product, Engineering, and Delivery to ensure timely feedback loops and resolution. Continuous Improvement and Innovation - Identify operational gaps and drive continuous improvement programs. - Introduce the best practices from SaaS/enterprise product support and global operations. - Stay current with industry trends in support automation, self-service and AI-driven support models. Mandatory Requirements: - 15+ years of experience in leading support/operations roles in enterprise SaaS or technology environments. - Familiarity with cloud-based environments (AWS) and observability platforms. - Background in managing support across hybrid or multi-tenant platforms. - Proven experience in building and scaling global support teams and operational processes. - Expertise in support tooling, incident/problem/change management and SLA/KPI frameworks. - Strong customer focus with a deep understanding of service delivery in a mission-critical business context. - Operational efficiency improvement through usage of tools including AI driven models - Exceptional leadership, communication and stakeholder management skills. Desirable Skills: - Exposure to the aviation, logistics or travel technology sectors. - Certifications in ITIL, PMP, or equivalent service and project management methodologies. - Experience in DevOps/SRE environments with close coordination with engineering and QA. Practicalities: - Flexible Location. - Competitive Package. - International travel required.
IT Project Manager, PMO, Portfolio Governance, Hybrid, COR7421 A rare and exciting opportunity has arisen for an IT Project Manager to join a pioneering organisation working on a hybrid basis. This is an excellent opportunity for a dynamic, strategic project professional who is looking to establish and mature a project and portfolio management function, driving the business forwards and enabling further growth. The Role The IT Project Manager will oversee a broad range of IT and business change projects, ensuring they are prioritised, well-governed, and aligned to business objectives. Working across multiple initiatives simultaneously, the IT Project Manager will manage project planning, governance, risk, reporting, and resource coordination. As part of the central PMO function, the successful candidate will also contribute to developing portfolio processes, improving project management tools, and supporting best practice across the organisation. You will play a key role in mentoring colleagues, supporting innovation initiatives, and driving continuous improvement. The Company This industry giant are a true force to be reckoned with, delivering exceptional enterprise-level technical support and services to key suppliers within the manufacturing industry. With passion and innovation at the core, they empower businesses to succeed through the delivery and support of bleeding-edge technology solutions. Benefits 25 days holiday 6% pension Excellent bonus scheme - uncapped for high achievers What's required of the IT Project Manager? Proven experience managing multiple IT projects concurrently Strong knowledge of Agile, Waterfall, or hybrid project management methodologies Strong analytical, organisational, and stakeholder management skills Experience using project/portfolio management tools, such as Celoxis, Monday, Smartsheet and Jira Any experience establishing PMO processes or mentoring colleagues would set your application apart! So What's Next? If you are an IT Project Manager looking to take on a broader strategic role, shape project processes, and deliver high-impact initiatives and would like to know more about this excellent opportunity then apply now for immediate consideration! IT Project Manager, PMO, Portfolio Governance, Hybrid Corriculo Ltd acts as an employment agency and an employment business.
06/12/2025
Full time
IT Project Manager, PMO, Portfolio Governance, Hybrid, COR7421 A rare and exciting opportunity has arisen for an IT Project Manager to join a pioneering organisation working on a hybrid basis. This is an excellent opportunity for a dynamic, strategic project professional who is looking to establish and mature a project and portfolio management function, driving the business forwards and enabling further growth. The Role The IT Project Manager will oversee a broad range of IT and business change projects, ensuring they are prioritised, well-governed, and aligned to business objectives. Working across multiple initiatives simultaneously, the IT Project Manager will manage project planning, governance, risk, reporting, and resource coordination. As part of the central PMO function, the successful candidate will also contribute to developing portfolio processes, improving project management tools, and supporting best practice across the organisation. You will play a key role in mentoring colleagues, supporting innovation initiatives, and driving continuous improvement. The Company This industry giant are a true force to be reckoned with, delivering exceptional enterprise-level technical support and services to key suppliers within the manufacturing industry. With passion and innovation at the core, they empower businesses to succeed through the delivery and support of bleeding-edge technology solutions. Benefits 25 days holiday 6% pension Excellent bonus scheme - uncapped for high achievers What's required of the IT Project Manager? Proven experience managing multiple IT projects concurrently Strong knowledge of Agile, Waterfall, or hybrid project management methodologies Strong analytical, organisational, and stakeholder management skills Experience using project/portfolio management tools, such as Celoxis, Monday, Smartsheet and Jira Any experience establishing PMO processes or mentoring colleagues would set your application apart! So What's Next? If you are an IT Project Manager looking to take on a broader strategic role, shape project processes, and deliver high-impact initiatives and would like to know more about this excellent opportunity then apply now for immediate consideration! IT Project Manager, PMO, Portfolio Governance, Hybrid Corriculo Ltd acts as an employment agency and an employment business.
IT Project Manager, PMO, Portfolio Governance, Hybrid, COR7421 A rare and exciting opportunity has arisen for an IT Project Manager to join a pioneering organisation working on a hybrid basis. This is an excellent opportunity for a dynamic, strategic project professional who is looking to establish and mature a project and portfolio management function, driving the business forwards and enabling further growth. The Role The IT Project Manager will oversee a broad range of IT and business change projects, ensuring they are prioritised, well-governed, and aligned to business objectives. Working across multiple initiatives simultaneously, the IT Project Manager will manage project planning, governance, risk, reporting, and resource coordination. As part of the central PMO function, the successful candidate will also contribute to developing portfolio processes, improving project management tools, and supporting best practice across the organisation. You will play a key role in mentoring colleagues, supporting innovation initiatives, and driving continuous improvement. The Company This industry giant are a true force to be reckoned with, delivering exceptional enterprise-level technical support and services to key suppliers within the manufacturing industry. With passion and innovation at the core, they empower businesses to succeed through the delivery and support of bleeding-edge technology solutions. Benefits 25 days holiday 6% pension Excellent bonus scheme - uncapped for high achievers What's required of the IT Project Manager? Proven experience managing multiple IT projects concurrently Strong knowledge of Agile, Waterfall, or hybrid project management methodologies Strong analytical, organisational, and stakeholder management skills Experience using project/portfolio management tools, such as Celoxis, Monday, Smartsheet and Jira Any experience establishing PMO processes or mentoring colleagues would set your application apart! So What's Next? If you are an IT Project Manager looking to take on a broader strategic role, shape project processes, and deliver high-impact initiatives and would like to know more about this excellent opportunity then apply now for immediate consideration! IT Project Manager, PMO, Portfolio Governance, Hybrid Corriculo Ltd acts as an employment agency and an employment business.
06/12/2025
Full time
IT Project Manager, PMO, Portfolio Governance, Hybrid, COR7421 A rare and exciting opportunity has arisen for an IT Project Manager to join a pioneering organisation working on a hybrid basis. This is an excellent opportunity for a dynamic, strategic project professional who is looking to establish and mature a project and portfolio management function, driving the business forwards and enabling further growth. The Role The IT Project Manager will oversee a broad range of IT and business change projects, ensuring they are prioritised, well-governed, and aligned to business objectives. Working across multiple initiatives simultaneously, the IT Project Manager will manage project planning, governance, risk, reporting, and resource coordination. As part of the central PMO function, the successful candidate will also contribute to developing portfolio processes, improving project management tools, and supporting best practice across the organisation. You will play a key role in mentoring colleagues, supporting innovation initiatives, and driving continuous improvement. The Company This industry giant are a true force to be reckoned with, delivering exceptional enterprise-level technical support and services to key suppliers within the manufacturing industry. With passion and innovation at the core, they empower businesses to succeed through the delivery and support of bleeding-edge technology solutions. Benefits 25 days holiday 6% pension Excellent bonus scheme - uncapped for high achievers What's required of the IT Project Manager? Proven experience managing multiple IT projects concurrently Strong knowledge of Agile, Waterfall, or hybrid project management methodologies Strong analytical, organisational, and stakeholder management skills Experience using project/portfolio management tools, such as Celoxis, Monday, Smartsheet and Jira Any experience establishing PMO processes or mentoring colleagues would set your application apart! So What's Next? If you are an IT Project Manager looking to take on a broader strategic role, shape project processes, and deliver high-impact initiatives and would like to know more about this excellent opportunity then apply now for immediate consideration! IT Project Manager, PMO, Portfolio Governance, Hybrid Corriculo Ltd acts as an employment agency and an employment business.
IT Solutions Manager - Hybrid (1 day per week in office) - circa 60k Looking for your next challenge? Fancy a role where you can take an idea, turn it into a product, and see it make a real difference across a busy, fast-growing organisation? This is that role. You'll be joining a rapidly scaling team - from 8 people to over 120 in just a few years - and you'll be right at the heart of it, leading one of the innovation labs. You won't just manage a team of developers, designers, and project support; you'll run the full lifecycle of enterprise-scale products, helping shape, deliver, and own them from concept to reality. Your day-to-day will be a mix of: Leading and coaching a squad through Agile/Scrum ceremonies (about 20% of the time). Filling and maintaining the innovation pipeline (another 20%). Delivery, stakeholder management, relationship building, and generally making sure things get done (the rest). You'll need to be comfortable talking to anyone - from day-to-day team members to senior partners and directors - and you'll need the confidence to push ideas forward even when you hit blockers or hear "no." This role is all about energy, charisma, and the ability to influence across all levels without being overbearing. We're not looking for someone who's done this exact role before. What matters is: You're up-and-coming, ambitious, and ready to make a real impact. Matrix management experience and the ability to lead, coach, and mentor. A history of working with stakeholders across different levels. A professional approach with personality - someone energetic, enthusiastic, and charismatic. Experience in a corporate or consultancy environment is a bonus (Big 4 experience scores points). What you'll deliver: Enterprise-scale products that actually get used and make an impact. A really successful year is delivering 2-3 of these. Strategic alignment across the business, building strong networks and relationships in each stream. Initiatives that go beyond your day-to-day role - someone who sees the bigger picture and gets involved with wider business transformation. Logistics are simple: this is a hybrid role, so expect to be in the office one day a week (with occasional visits to other offices if needed). You'll be working with a globally diverse team and will essentially run your own little franchise - autonomy and initiative are part of the deal. This role is paying up to the early 60s. You get 25 days holiday, plus benefits. If you're a doer, a thinker, and someone with personality, energy, and enthusiasm who can balance delivery with stakeholder engagement, this is the place for you. You'll have the space to make a real impact, take ownership, and grow as the team grows. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
06/12/2025
Full time
IT Solutions Manager - Hybrid (1 day per week in office) - circa 60k Looking for your next challenge? Fancy a role where you can take an idea, turn it into a product, and see it make a real difference across a busy, fast-growing organisation? This is that role. You'll be joining a rapidly scaling team - from 8 people to over 120 in just a few years - and you'll be right at the heart of it, leading one of the innovation labs. You won't just manage a team of developers, designers, and project support; you'll run the full lifecycle of enterprise-scale products, helping shape, deliver, and own them from concept to reality. Your day-to-day will be a mix of: Leading and coaching a squad through Agile/Scrum ceremonies (about 20% of the time). Filling and maintaining the innovation pipeline (another 20%). Delivery, stakeholder management, relationship building, and generally making sure things get done (the rest). You'll need to be comfortable talking to anyone - from day-to-day team members to senior partners and directors - and you'll need the confidence to push ideas forward even when you hit blockers or hear "no." This role is all about energy, charisma, and the ability to influence across all levels without being overbearing. We're not looking for someone who's done this exact role before. What matters is: You're up-and-coming, ambitious, and ready to make a real impact. Matrix management experience and the ability to lead, coach, and mentor. A history of working with stakeholders across different levels. A professional approach with personality - someone energetic, enthusiastic, and charismatic. Experience in a corporate or consultancy environment is a bonus (Big 4 experience scores points). What you'll deliver: Enterprise-scale products that actually get used and make an impact. A really successful year is delivering 2-3 of these. Strategic alignment across the business, building strong networks and relationships in each stream. Initiatives that go beyond your day-to-day role - someone who sees the bigger picture and gets involved with wider business transformation. Logistics are simple: this is a hybrid role, so expect to be in the office one day a week (with occasional visits to other offices if needed). You'll be working with a globally diverse team and will essentially run your own little franchise - autonomy and initiative are part of the deal. This role is paying up to the early 60s. You get 25 days holiday, plus benefits. If you're a doer, a thinker, and someone with personality, energy, and enthusiasm who can balance delivery with stakeholder engagement, this is the place for you. You'll have the space to make a real impact, take ownership, and grow as the team grows. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Job Title: Test Manager Location: Warwick - 4 days on site Contract: 6 months Role Review: We are seeking an experienced Test Manager to lead the end-to-end testing workstream for a major Enterprise Asset Management transformation programme. This is a high-profile role within a complex digital environment, responsible for ensuring quality, stability, and readiness across multiple integrated platforms. The successful candidate will bring strong leadership, exceptional planning capability, and deep experience delivering testing activities in large-scale digital and enterprise transformation programmes. Key Responsibilities Lead the test strategy, planning, execution, and reporting. Manage a multi-supplier test team and ensure high-quality delivery. Oversee test environment readiness and stability. Deliver SIT, UAT, regression, automation, performance, and non-functional testing. Manage defects, risks, dependencies, and quality gates. Support cutover, dress rehearsals, and service readiness testing. Produce clear reports, metrics, and stakeholder updates. Oversee budgeting, forecasting, and resource allocation. Skills & Experience Required Proven experience as a Test Manager on large digital or enterprise transformation programmes. Strong knowledge of end-to-end test methodologies and QA best practice. Experience with test automation, regression, and performance testing. Background in multi-supplier delivery environments. Solid understanding of non-functional and SOX compliance testing. Experience with EAM systems (e.g., Maximo) is a strong plus. Skilled in Azure DevOps, JIRA, HP ALM, or similar tools. Excellent communication, leadership, and stakeholder engagement skills Apply Now! Your next great adventure awaits! Please be advised: if you haven't heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
05/12/2025
Contractor
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Job Title: Test Manager Location: Warwick - 4 days on site Contract: 6 months Role Review: We are seeking an experienced Test Manager to lead the end-to-end testing workstream for a major Enterprise Asset Management transformation programme. This is a high-profile role within a complex digital environment, responsible for ensuring quality, stability, and readiness across multiple integrated platforms. The successful candidate will bring strong leadership, exceptional planning capability, and deep experience delivering testing activities in large-scale digital and enterprise transformation programmes. Key Responsibilities Lead the test strategy, planning, execution, and reporting. Manage a multi-supplier test team and ensure high-quality delivery. Oversee test environment readiness and stability. Deliver SIT, UAT, regression, automation, performance, and non-functional testing. Manage defects, risks, dependencies, and quality gates. Support cutover, dress rehearsals, and service readiness testing. Produce clear reports, metrics, and stakeholder updates. Oversee budgeting, forecasting, and resource allocation. Skills & Experience Required Proven experience as a Test Manager on large digital or enterprise transformation programmes. Strong knowledge of end-to-end test methodologies and QA best practice. Experience with test automation, regression, and performance testing. Background in multi-supplier delivery environments. Solid understanding of non-functional and SOX compliance testing. Experience with EAM systems (e.g., Maximo) is a strong plus. Skilled in Azure DevOps, JIRA, HP ALM, or similar tools. Excellent communication, leadership, and stakeholder engagement skills Apply Now! Your next great adventure awaits! Please be advised: if you haven't heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
IT Solutions Manager - Hybrid (1 day per week in office) - circa £60k Looking for your next challenge? Fancy a role where you can take an idea, turn it into a product, and see it make a real difference across a busy, fast-growing organisation? This is that role. You'll be joining a rapidly scaling team - from 8 people to over 120 in just a few years - and you'll be right at the heart of it, leading one of the innovation labs. You won't just manage a team of developers, designers, and project support; you'll run the full lifecycle of enterprise-scale products, helping shape, deliver, and own them from concept to reality. Your day-to-day will be a mix of: Leading and coaching a squad through Agile/Scrum ceremonies (about 20% of the time). Filling and maintaining the innovation pipeline (another 20%). Delivery, stakeholder management, relationship building, and generally making sure things get done (the rest). You'll need to be comfortable talking to anyone - from day-to-day team members to senior partners and directors - and you'll need the confidence to push ideas forward even when you hit blockers or hear "no." This role is all about energy, charisma, and the ability to influence across all levels without being overbearing. We're not looking for someone who's done this exact role before. What matters is: You're up-and-coming, ambitious, and ready to make a real impact. Matrix management experience and the ability to lead, coach, and mentor. A history of working with stakeholders across different levels. A professional approach with personality - someone energetic, enthusiastic, and charismatic. Experience in a corporate or consultancy environment is a bonus (Big 4 experience scores points). What you'll deliver: Enterprise-scale products that actually get used and make an impact. A really successful year is delivering 2-3 of these. Strategic alignment across the business, building strong networks and relationships in each stream. Initiatives that go beyond your day-to-day role - someone who sees the bigger picture and gets involved with wider business transformation. Logistics are simple: this is a hybrid role, so expect to be in the office one day a week (with occasional visits to other offices if needed). You'll be working with a globally diverse team and will essentially run your own little franchise - autonomy and initiative are part of the deal. This role is paying up to the early £60s. You get 25 days holiday, plus benefits. If you're a doer, a thinker, and someone with personality, energy, and enthusiasm who can balance delivery with stakeholder engagement, this is the place for you. You'll have the space to make a real impact, take ownership, and grow as the team grows. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
05/12/2025
Full time
IT Solutions Manager - Hybrid (1 day per week in office) - circa £60k Looking for your next challenge? Fancy a role where you can take an idea, turn it into a product, and see it make a real difference across a busy, fast-growing organisation? This is that role. You'll be joining a rapidly scaling team - from 8 people to over 120 in just a few years - and you'll be right at the heart of it, leading one of the innovation labs. You won't just manage a team of developers, designers, and project support; you'll run the full lifecycle of enterprise-scale products, helping shape, deliver, and own them from concept to reality. Your day-to-day will be a mix of: Leading and coaching a squad through Agile/Scrum ceremonies (about 20% of the time). Filling and maintaining the innovation pipeline (another 20%). Delivery, stakeholder management, relationship building, and generally making sure things get done (the rest). You'll need to be comfortable talking to anyone - from day-to-day team members to senior partners and directors - and you'll need the confidence to push ideas forward even when you hit blockers or hear "no." This role is all about energy, charisma, and the ability to influence across all levels without being overbearing. We're not looking for someone who's done this exact role before. What matters is: You're up-and-coming, ambitious, and ready to make a real impact. Matrix management experience and the ability to lead, coach, and mentor. A history of working with stakeholders across different levels. A professional approach with personality - someone energetic, enthusiastic, and charismatic. Experience in a corporate or consultancy environment is a bonus (Big 4 experience scores points). What you'll deliver: Enterprise-scale products that actually get used and make an impact. A really successful year is delivering 2-3 of these. Strategic alignment across the business, building strong networks and relationships in each stream. Initiatives that go beyond your day-to-day role - someone who sees the bigger picture and gets involved with wider business transformation. Logistics are simple: this is a hybrid role, so expect to be in the office one day a week (with occasional visits to other offices if needed). You'll be working with a globally diverse team and will essentially run your own little franchise - autonomy and initiative are part of the deal. This role is paying up to the early £60s. You get 25 days holiday, plus benefits. If you're a doer, a thinker, and someone with personality, energy, and enthusiasm who can balance delivery with stakeholder engagement, this is the place for you. You'll have the space to make a real impact, take ownership, and grow as the team grows. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
2nd Line Support Engineer - MDMAkkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The RoleAs a 2nd Line Support Engineer you will be responsible for supporting the mobile operating system environment. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX).The Responsibilities You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support. Work closely with the 3rd line analysts, you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The ideal candidate will have a good working background in a 2nd line support role and a working knowledge in mobile endpoint management and cloud technologies. The Requirements Security (SC Clearance) or able to achieve. Proven experience in a 2nd line support mobile endpoint engineering role Workspace ONE Unified Endpoint Manager Apple Business Manager Entra ID M365 Android Enterprise Manager Samsung KNOX iOS and Android mobile operating systems experience (configuration) Mobile Device Management through Organisation Groups If you are looking for an exciting new challenge to join a leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
05/12/2025
Full time
2nd Line Support Engineer - MDMAkkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The RoleAs a 2nd Line Support Engineer you will be responsible for supporting the mobile operating system environment. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX).The Responsibilities You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support. Work closely with the 3rd line analysts, you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The ideal candidate will have a good working background in a 2nd line support role and a working knowledge in mobile endpoint management and cloud technologies. The Requirements Security (SC Clearance) or able to achieve. Proven experience in a 2nd line support mobile endpoint engineering role Workspace ONE Unified Endpoint Manager Apple Business Manager Entra ID M365 Android Enterprise Manager Samsung KNOX iOS and Android mobile operating systems experience (configuration) Mobile Device Management through Organisation Groups If you are looking for an exciting new challenge to join a leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
A fantastic opportunity for a Head of Engineering / Software Development Manager to join a well established software organisation undergoing a major technical evolution. This is a senior strategic role leading engineering, QA and cloud operations through a significant SaaS migration and AI enablement programme. You will drive organisational development, technical excellence and delivery maturity while guiding the modernisation of a complex product suite used at scale across two main sectors. Location: Hybrid with minimum of 2 days a week in the Milton Keynes office, UK based Salary: £85,000 - £95,000 per annum with excellent benefits and performance bonus Requirements for Head of Engineering: Strong experience leading large engineering organisations delivering enterprise SaaS products, or transforming legacy on premise or hosted products into SaaS models Proven leadership background managing engineering managers and multiple cross functional teams You will have progressed through a Software Developer career path - while this isn't a hands on role, having an incredibly strong technical understanding and knowledge of a range of technologies is very important Strong ability to build, develop and scale technical organisations of 30 people or more Deep technical grounding with hands on exposure to Azure, AWS or GCP, enterprise software architecture and modern engineering practices Experience of large scale platform migrations, customer transitions and maintaining service continuity Background working with blended QA teams and embedding quality engineering practices Understanding of SRE principles, Infrastructure as Code and cloud operations in product driven environments Excellent ability to drive collaboration across engineering, product, security, professional services and customer facing teams Highly advantageous experience includes: regulated environments, multi cloud operations, AI or ML integration, multi region deployments, education sector systems, API first platforms, legacy to modern engineering uplift Responsibilities for Head of Engineering: Lead and develop engineering managers and technical leads, embedding a culture of quality, innovation and customer focus Shape talent strategy, build high performing teams and create clear progression frameworks across engineering Oversee outsourced QA partnership, define quality metrics, integrate QA within agile workflows and drive continuous improvement in automation and quality engineering Lead the evolution of cloud operations into a product aligned SRE function, embedding Infrastructure as Code, reliability principles and operational excellence Partner closely with product, CTO and wider business teams to ensure delivery aligns with strategic priorities Collaborate with sales, customer experience, professional services and implementation teams to support customer transitions Embed security by design in collaboration with information security and compliance teams Provide architectural direction for SaaS migration, cloud native evolution, microservices, API design and AI engineering methodologies Guide the introduction of AI capabilities across the product suite and ensure responsible AI practices, governance and sector aligned compliance Drive platform modernisation, customer migration tooling, integration frameworks and data integrity for large scale transitions Maintain engineering standards covering code quality, documentation, testing, CI/CD, observability and security Establish metrics driven engineering practices and lead initiatives to reduce lead time, improve deployment frequency and optimise reliability Ensure compliance with ISO27001, GDPR, PCI DSS and sector specific requirements Key focus areas for the first 18 to 24 months: Deliver the engineering enablement plan across SaaS and AI objectives Oversee the technical and operational direction of the SaaS transformation Ensure smooth, reliable customer migrations with no service disruption Strengthen organisational capability through structured hiring and development Embed AI engineering maturity, infrastructure and best practice Drive improvements in deployment cadence, reliability and operational excellence What the role offers: Leadership of a high impact engineering function during a major technology transformation The opportunity to shape the future of a complex product suite used at scale Collaborative, people focused working culture with strong professional development pathways Applications: If you would like to apply for this unique Head of Engineering position, please send your CV via the relevant links. We are committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by separately emailing app
05/12/2025
Full time
A fantastic opportunity for a Head of Engineering / Software Development Manager to join a well established software organisation undergoing a major technical evolution. This is a senior strategic role leading engineering, QA and cloud operations through a significant SaaS migration and AI enablement programme. You will drive organisational development, technical excellence and delivery maturity while guiding the modernisation of a complex product suite used at scale across two main sectors. Location: Hybrid with minimum of 2 days a week in the Milton Keynes office, UK based Salary: £85,000 - £95,000 per annum with excellent benefits and performance bonus Requirements for Head of Engineering: Strong experience leading large engineering organisations delivering enterprise SaaS products, or transforming legacy on premise or hosted products into SaaS models Proven leadership background managing engineering managers and multiple cross functional teams You will have progressed through a Software Developer career path - while this isn't a hands on role, having an incredibly strong technical understanding and knowledge of a range of technologies is very important Strong ability to build, develop and scale technical organisations of 30 people or more Deep technical grounding with hands on exposure to Azure, AWS or GCP, enterprise software architecture and modern engineering practices Experience of large scale platform migrations, customer transitions and maintaining service continuity Background working with blended QA teams and embedding quality engineering practices Understanding of SRE principles, Infrastructure as Code and cloud operations in product driven environments Excellent ability to drive collaboration across engineering, product, security, professional services and customer facing teams Highly advantageous experience includes: regulated environments, multi cloud operations, AI or ML integration, multi region deployments, education sector systems, API first platforms, legacy to modern engineering uplift Responsibilities for Head of Engineering: Lead and develop engineering managers and technical leads, embedding a culture of quality, innovation and customer focus Shape talent strategy, build high performing teams and create clear progression frameworks across engineering Oversee outsourced QA partnership, define quality metrics, integrate QA within agile workflows and drive continuous improvement in automation and quality engineering Lead the evolution of cloud operations into a product aligned SRE function, embedding Infrastructure as Code, reliability principles and operational excellence Partner closely with product, CTO and wider business teams to ensure delivery aligns with strategic priorities Collaborate with sales, customer experience, professional services and implementation teams to support customer transitions Embed security by design in collaboration with information security and compliance teams Provide architectural direction for SaaS migration, cloud native evolution, microservices, API design and AI engineering methodologies Guide the introduction of AI capabilities across the product suite and ensure responsible AI practices, governance and sector aligned compliance Drive platform modernisation, customer migration tooling, integration frameworks and data integrity for large scale transitions Maintain engineering standards covering code quality, documentation, testing, CI/CD, observability and security Establish metrics driven engineering practices and lead initiatives to reduce lead time, improve deployment frequency and optimise reliability Ensure compliance with ISO27001, GDPR, PCI DSS and sector specific requirements Key focus areas for the first 18 to 24 months: Deliver the engineering enablement plan across SaaS and AI objectives Oversee the technical and operational direction of the SaaS transformation Ensure smooth, reliable customer migrations with no service disruption Strengthen organisational capability through structured hiring and development Embed AI engineering maturity, infrastructure and best practice Drive improvements in deployment cadence, reliability and operational excellence What the role offers: Leadership of a high impact engineering function during a major technology transformation The opportunity to shape the future of a complex product suite used at scale Collaborative, people focused working culture with strong professional development pathways Applications: If you would like to apply for this unique Head of Engineering position, please send your CV via the relevant links. We are committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by separately emailing app
Role: Full Stack Commerce Engineer (Generative AI/ML) Location: London, UK Salary: Competitive salary and package dependent on experience Career Level: Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, song, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: You will be joining our growing Commerce Engineering team, a dynamic group at the intersection of technology, client-facing strategy, and artificial intelligence. We operate as "Forward Deployed Engineers," perfectly bridging the gap between our clients' most ambitious goals and our core engineering teams. Our mission is to architect and deliver the next generation of commerce. We work on innovative projects with colleagues to drive collaboration from strategy through to implementation, using the latest technologies - with a particular focus on Generative AI - to help our clients achieve market leadership. You'll learn, grow, and advance in an innovative culture that thrives on shared success, diverse ways of thinking, and enables boundaryless opportunities that can drive your career in new and exciting ways. If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. In our team you will learn: How to architect and build sophisticated, AI-driven solutions that solve real-world commerce challenges for leading global brands. To design and integrate Generative AI capabilities with a complex enterprise Experience Platform ecosystem (DAM, PXM, CDP, Commerce Engines, CMS, Syndication Channels, CRMs). How to translate executive-level business strategy into cutting-edge, production-grade technical applications on cloud platforms like Azure and GCP. As a Full Stack Commerce Engineer Manager, you will: Lead Client-Facing Engagements: Act as the primary technical authority in client workshops, designing use-case and platform technology solutions that use Generative AI to solve their key business challenges. Architect & Build AI-Powered Solutions: Design and build complex, full-stack solutions from inception through to production. This includes engineering agentic workflows in Python and integrating LLMs from Nvidia, Writer, OpenAI/ChatGPT, and Google Gemini. Integrate with the Commerce Ecosystem: Architect data flows and integrations between AI/ML models and enterprise experience platforms, understanding how to leverage AI to structure and enrich data for PXM, CDP, and other systems. Manage Advanced Databases: Design and implement robust database solutions, utilizing SQL and NoSQL databases and developing complex Store Procedures to handle large-scale commerce data. Drive Technical Strategy & Mentor Teams: Contribute to the technology strategy and solution design for major commerce projects, managing and supporting other developers and sharing insights across the Accenture Data & AI community.
05/12/2025
Full time
Role: Full Stack Commerce Engineer (Generative AI/ML) Location: London, UK Salary: Competitive salary and package dependent on experience Career Level: Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, song, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: You will be joining our growing Commerce Engineering team, a dynamic group at the intersection of technology, client-facing strategy, and artificial intelligence. We operate as "Forward Deployed Engineers," perfectly bridging the gap between our clients' most ambitious goals and our core engineering teams. Our mission is to architect and deliver the next generation of commerce. We work on innovative projects with colleagues to drive collaboration from strategy through to implementation, using the latest technologies - with a particular focus on Generative AI - to help our clients achieve market leadership. You'll learn, grow, and advance in an innovative culture that thrives on shared success, diverse ways of thinking, and enables boundaryless opportunities that can drive your career in new and exciting ways. If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. In our team you will learn: How to architect and build sophisticated, AI-driven solutions that solve real-world commerce challenges for leading global brands. To design and integrate Generative AI capabilities with a complex enterprise Experience Platform ecosystem (DAM, PXM, CDP, Commerce Engines, CMS, Syndication Channels, CRMs). How to translate executive-level business strategy into cutting-edge, production-grade technical applications on cloud platforms like Azure and GCP. As a Full Stack Commerce Engineer Manager, you will: Lead Client-Facing Engagements: Act as the primary technical authority in client workshops, designing use-case and platform technology solutions that use Generative AI to solve their key business challenges. Architect & Build AI-Powered Solutions: Design and build complex, full-stack solutions from inception through to production. This includes engineering agentic workflows in Python and integrating LLMs from Nvidia, Writer, OpenAI/ChatGPT, and Google Gemini. Integrate with the Commerce Ecosystem: Architect data flows and integrations between AI/ML models and enterprise experience platforms, understanding how to leverage AI to structure and enrich data for PXM, CDP, and other systems. Manage Advanced Databases: Design and implement robust database solutions, utilizing SQL and NoSQL databases and developing complex Store Procedures to handle large-scale commerce data. Drive Technical Strategy & Mentor Teams: Contribute to the technology strategy and solution design for major commerce projects, managing and supporting other developers and sharing insights across the Accenture Data & AI community.
We are seeking a highly experienced and strategic senior leader to oversee our Cyber Engineering, Identity & Access Management (IAM), and Data Loss Prevention (DLP) functions. This role will be responsible for driving the design, delivery, and governance of enterprise-wide security engineering solutions, while ensuring secure, scalable, and resilient identity and data protection services. The ideal candidate will combine deep technical expertise with strong leadership skills to shape the future of cybersecurity, identity, and data protection within the organization. This position is designated as a Senior Management Function (SMF) under the Financial Conduct Authority regime, carrying personal accountability for compliance, operational resilience, and security effectiveness. The Role: Strategic Leadership Define and execute the global strategy for Cyber Engineering, IAM, and DLP in alignment with the enterprise security and technology roadmap. Serve as a trusted advisor to the CISO, CIO, and executive leadership on emerging threats, secure architecture, identity, and data protection. Establish metrics and reporting to demonstrate effectiveness, risk reduction, and compliance with regulatory requirements (e.g., National Institute of Standards Cyber Security Framework (NIST CSF), Digital Operations Resilience Act (DORA), New Tork State Department of Financial Services (NYDFS), Sarbanes-Oxyley (SOX), and the Financia Conduct Authority(FCA). Cyber Engineering Oversight Lead engineering teams responsible for core security platforms, including endpoint protection, cloud security, network defense, vulnerability management, and DevSecOps integrations. Build and mature a comprehensive vulnerability management program, including continuous scanning, risk-based prioritization, remediation tracking, and Board-level reporting. Drive innovation by embedding security into cloud, hybrid, and modern application architectures ("Secure by Design" principles). Ensure the adoption of automation, orchestration, and advanced analytics to improve detection, response, and resiliency. Identity & Access Management Own enterprise-wide IAM strategy, including workforce and customer identity, privileged access management (PAM), identity governance and administration (IGA), and multi-factor authentication (MFA). Lead initiatives to modernize and integrate IAM platforms to support cloud adoption, Zero Trust, and frictionless user experiences. Partner with business and technology leaders to enable secure digital transformation through robust identity services. Data Loss Prevention (DLP) Advance a comprehensive Data Loss Prevention program to safeguard sensitive information across endpoints, cloud, email, and collaboration platforms. Establish enterprise-wide policies and controls to prevent unauthorized data exfiltration, insider threats, and regulatory breaches. Implement monitoring, classification, and enforcement mechanisms that balance data protection with business enablement. Partner with business, compliance, and data governance teams to align DLP strategy with General Data Protection Regulation, Financial Conduct Authority, Prudential Regulation Authority, Sarbanes-Oxley, and other global data protection requirements. Provide executive and Board-level reporting on data protection risks, incidents, and mitigation efforts. Governance, Risk & Compliance Ensure IAM, DLP, and security engineering practices meet regulatory, audit, and policy requirements. Define and maintain standards for identity lifecycle, access controls, data handling, and information protection. Oversee risk assessments and remediation programs tied to IAM, DLP, and security engineering platforms. Senior Management Function (FCA Responsibilities) As an FCA-designated Senior Management Function (SMF) role, the position carries individual accountability under the Senior Managers & Certification Regime (SM&CR). Specific responsibilities include: Personal accountability for ensuring cyber, IAM, and DLP controls are effective, proportionate, and aligned with FCA expectations for operational resilience and financial sector stability. Maintaining robust governance, oversight, and risk management frameworks for engineering, identity, and data protection, ensuring risks are identified, escalated, and remediated in line with FCA and PRA requirements. Demonstrating reasonable steps have been taken to oversee outsourced arrangements, third-party providers, and cloud services related to IAM, DLP, and cyber platforms. Ensuring Board and regulators receive timely, accurate, and complete information on cyber, identity, and data protection risks, vulnerabilities, and remediation activities. Acting as the point of accountability for operational resilience in cyber engineering, IAM, and DLP, supporting FCA requirements around impact tolerance, scenario testing, and response planning. Requirements: Progressive experience in cybersecurity, with extensive experience in leadership roles across IAM, cyber engineering, and/or data protection. Proven track record of leading global security programs at scale in complex, regulated environments (financial services strongly preferred). Expertise in IAM technologies (SailPoint, Okta, Azure AD, CyberArk, Ping Identity), DLP platforms (Symantec, Microsoft Purview, Forcepoint, Digital Guardian), and security engineering tools (EDR, CSPM, SIEM, SOAR, vulnerability management). Strong knowledge of Zero Trust, data protection regulations (GDPR, FCA, PRA), cloud-native security, and DevSecOps practices. Exceptional leadership, communication, and stakeholder engagement skills, with the ability to influence at Board and executive levels. Relevant certifications (CISSP, CISM, CCSP, CIPP/E, SABSA, or equivalent) preferred. We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email your recruiter.
05/12/2025
Full time
We are seeking a highly experienced and strategic senior leader to oversee our Cyber Engineering, Identity & Access Management (IAM), and Data Loss Prevention (DLP) functions. This role will be responsible for driving the design, delivery, and governance of enterprise-wide security engineering solutions, while ensuring secure, scalable, and resilient identity and data protection services. The ideal candidate will combine deep technical expertise with strong leadership skills to shape the future of cybersecurity, identity, and data protection within the organization. This position is designated as a Senior Management Function (SMF) under the Financial Conduct Authority regime, carrying personal accountability for compliance, operational resilience, and security effectiveness. The Role: Strategic Leadership Define and execute the global strategy for Cyber Engineering, IAM, and DLP in alignment with the enterprise security and technology roadmap. Serve as a trusted advisor to the CISO, CIO, and executive leadership on emerging threats, secure architecture, identity, and data protection. Establish metrics and reporting to demonstrate effectiveness, risk reduction, and compliance with regulatory requirements (e.g., National Institute of Standards Cyber Security Framework (NIST CSF), Digital Operations Resilience Act (DORA), New Tork State Department of Financial Services (NYDFS), Sarbanes-Oxyley (SOX), and the Financia Conduct Authority(FCA). Cyber Engineering Oversight Lead engineering teams responsible for core security platforms, including endpoint protection, cloud security, network defense, vulnerability management, and DevSecOps integrations. Build and mature a comprehensive vulnerability management program, including continuous scanning, risk-based prioritization, remediation tracking, and Board-level reporting. Drive innovation by embedding security into cloud, hybrid, and modern application architectures ("Secure by Design" principles). Ensure the adoption of automation, orchestration, and advanced analytics to improve detection, response, and resiliency. Identity & Access Management Own enterprise-wide IAM strategy, including workforce and customer identity, privileged access management (PAM), identity governance and administration (IGA), and multi-factor authentication (MFA). Lead initiatives to modernize and integrate IAM platforms to support cloud adoption, Zero Trust, and frictionless user experiences. Partner with business and technology leaders to enable secure digital transformation through robust identity services. Data Loss Prevention (DLP) Advance a comprehensive Data Loss Prevention program to safeguard sensitive information across endpoints, cloud, email, and collaboration platforms. Establish enterprise-wide policies and controls to prevent unauthorized data exfiltration, insider threats, and regulatory breaches. Implement monitoring, classification, and enforcement mechanisms that balance data protection with business enablement. Partner with business, compliance, and data governance teams to align DLP strategy with General Data Protection Regulation, Financial Conduct Authority, Prudential Regulation Authority, Sarbanes-Oxley, and other global data protection requirements. Provide executive and Board-level reporting on data protection risks, incidents, and mitigation efforts. Governance, Risk & Compliance Ensure IAM, DLP, and security engineering practices meet regulatory, audit, and policy requirements. Define and maintain standards for identity lifecycle, access controls, data handling, and information protection. Oversee risk assessments and remediation programs tied to IAM, DLP, and security engineering platforms. Senior Management Function (FCA Responsibilities) As an FCA-designated Senior Management Function (SMF) role, the position carries individual accountability under the Senior Managers & Certification Regime (SM&CR). Specific responsibilities include: Personal accountability for ensuring cyber, IAM, and DLP controls are effective, proportionate, and aligned with FCA expectations for operational resilience and financial sector stability. Maintaining robust governance, oversight, and risk management frameworks for engineering, identity, and data protection, ensuring risks are identified, escalated, and remediated in line with FCA and PRA requirements. Demonstrating reasonable steps have been taken to oversee outsourced arrangements, third-party providers, and cloud services related to IAM, DLP, and cyber platforms. Ensuring Board and regulators receive timely, accurate, and complete information on cyber, identity, and data protection risks, vulnerabilities, and remediation activities. Acting as the point of accountability for operational resilience in cyber engineering, IAM, and DLP, supporting FCA requirements around impact tolerance, scenario testing, and response planning. Requirements: Progressive experience in cybersecurity, with extensive experience in leadership roles across IAM, cyber engineering, and/or data protection. Proven track record of leading global security programs at scale in complex, regulated environments (financial services strongly preferred). Expertise in IAM technologies (SailPoint, Okta, Azure AD, CyberArk, Ping Identity), DLP platforms (Symantec, Microsoft Purview, Forcepoint, Digital Guardian), and security engineering tools (EDR, CSPM, SIEM, SOAR, vulnerability management). Strong knowledge of Zero Trust, data protection regulations (GDPR, FCA, PRA), cloud-native security, and DevSecOps practices. Exceptional leadership, communication, and stakeholder engagement skills, with the ability to influence at Board and executive levels. Relevant certifications (CISSP, CISM, CCSP, CIPP/E, SABSA, or equivalent) preferred. We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email your recruiter.
Role Summary We have an excellent opportunity for an experienced AWS Technical Account Manager to join our AWS Services Team and play a key role in supporting our continued growth plans. These plans aim to solidify our position as a leading global Services partner with AWS. Our TAMs contribute significantly to ensuring the success of key enterprise customers, serving as a trusted advisor who helps enterprise customers optimize their use of AWS services. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep your customers' AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges and help them achieve the greatest value from AWS. Location: Remote, UK. Key Duties and Responsibilities Working in close collaboration with your assigned accounts along with the regional AWS sales leadership and technical team, the core responsibilities of the role include, but not limited to, the following: Develop trusting relationships with your customers, understanding their business needs, technical challenges customers outcomes and business goals Make AWS service improvement recommendations that fit with your customer strategy and architecture Evaluate, analyse and present periodic reviews of operational performance to customers Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning Champion and advocate for customer requirements with AWS (e.g. feature request) Participate in customer requested meetings (onsite or via phone) Leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns Work directly with the support team to ensure that customer issues are resolved as expediently as possible Produce and update documentation as required for both internal and customer facing purposes Personal Skills Development An active and contributing member of our internal AWS technical community Build and maintain a strong relationship with partners and internal technical team Keep up-to-date with current and future technologies, products and strategies Build and enhance relationships with peers Continue development of TAM and technical skills Maintain relevant vendor certifications Qualifications and Experience An AWS Technical Account Manager should have the following qualifications and experience: One or more AWS certifications such as AWS Certified Solutions Architect, AWS Certified SysOps Administrator, or AWS Certified DevOps Engineer are required. Knowledge and experience of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more. Bachelor's degree or equivalent within Information Technology, Computer Science, or related discipline 3+ years of design/ implementation/ operations/ consulting with distributed applications experience 3+ years' experience within a SaaS environment Technical Account Manager position managing or supporting software configurations and translation of client requirements 3+ years' Technical Account Manager experience generating client workflows and alignment within cross-functional departments for a positive client experience 3+ years' experience deploying, configuring, and troubleshooting software or networking equipment Knowledge, Skills, and Characteristics Strong communication skills, both written and verbal, with the ability to build rapport with clients and stakeholders Strong problem-solving skills with a focus on uncovering root causes Efficiently manages priorities both independently and in team environments Demonstrates sound decision-making while balancing multiple priorities Exercises independent judgment and adheres to deadlines and schedules Strong listening skills and the ability to tailor solutions to client requirements Technically minded, continually learning new technologies to support client partner needs Ability to adapt to changing client needs and business environments, demonstrating flexibility and resilience in problem-solving.
05/12/2025
Full time
Role Summary We have an excellent opportunity for an experienced AWS Technical Account Manager to join our AWS Services Team and play a key role in supporting our continued growth plans. These plans aim to solidify our position as a leading global Services partner with AWS. Our TAMs contribute significantly to ensuring the success of key enterprise customers, serving as a trusted advisor who helps enterprise customers optimize their use of AWS services. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep your customers' AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges and help them achieve the greatest value from AWS. Location: Remote, UK. Key Duties and Responsibilities Working in close collaboration with your assigned accounts along with the regional AWS sales leadership and technical team, the core responsibilities of the role include, but not limited to, the following: Develop trusting relationships with your customers, understanding their business needs, technical challenges customers outcomes and business goals Make AWS service improvement recommendations that fit with your customer strategy and architecture Evaluate, analyse and present periodic reviews of operational performance to customers Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning Champion and advocate for customer requirements with AWS (e.g. feature request) Participate in customer requested meetings (onsite or via phone) Leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns Work directly with the support team to ensure that customer issues are resolved as expediently as possible Produce and update documentation as required for both internal and customer facing purposes Personal Skills Development An active and contributing member of our internal AWS technical community Build and maintain a strong relationship with partners and internal technical team Keep up-to-date with current and future technologies, products and strategies Build and enhance relationships with peers Continue development of TAM and technical skills Maintain relevant vendor certifications Qualifications and Experience An AWS Technical Account Manager should have the following qualifications and experience: One or more AWS certifications such as AWS Certified Solutions Architect, AWS Certified SysOps Administrator, or AWS Certified DevOps Engineer are required. Knowledge and experience of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more. Bachelor's degree or equivalent within Information Technology, Computer Science, or related discipline 3+ years of design/ implementation/ operations/ consulting with distributed applications experience 3+ years' experience within a SaaS environment Technical Account Manager position managing or supporting software configurations and translation of client requirements 3+ years' Technical Account Manager experience generating client workflows and alignment within cross-functional departments for a positive client experience 3+ years' experience deploying, configuring, and troubleshooting software or networking equipment Knowledge, Skills, and Characteristics Strong communication skills, both written and verbal, with the ability to build rapport with clients and stakeholders Strong problem-solving skills with a focus on uncovering root causes Efficiently manages priorities both independently and in team environments Demonstrates sound decision-making while balancing multiple priorities Exercises independent judgment and adheres to deadlines and schedules Strong listening skills and the ability to tailor solutions to client requirements Technically minded, continually learning new technologies to support client partner needs Ability to adapt to changing client needs and business environments, demonstrating flexibility and resilience in problem-solving.
Stevenage Join our forward-thinking IM Networks team as a Crypto Network Specialist. You'll own our cryptographic estate and processes while playing an active, hands-on role in the Network Security team. Think 70-80% crypto governance/operations and 20-30% network/security operations. You'll help us deliver secure, resilient connectivity across a multi-national environment. Salary: Up to £60,000 depending on experience Dynamic (hybrid) working: 2-3 days per week on-site depending on business need. Some shift working may be required. Security Clearance: DV, but you are not required to hold DV currently. Nationality: British Restrictions and/or limitations relating to nationality and/or rights to work may apply. After offer stage, all successful candidates will undergo HMG Basic Personnel Security Standard checks (BPSS) that are managed by the MBDA Personnel Security Team. If the applicant does not have SC, an SC application will follow on from a successful BPSS clearance, followed by a DV application. What we can offer you: Company bonus: Up to £2,500 (based on company performance and will vary year to year) Pension: maximum total (employer and employee) contribution of up to 14% Overtime: opportunity for paid overtime Flexi Leave: Up to 15 additional days Flexible working: We welcome applicants who are looking for flexible working arrangements Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more The opportunity: Join our forward-thinking IM Networks team as a Cryptographic Network Specialist, where you will play a key role in our Network Security strategy and management. You will be responsible for: Crypto leadership and governance Managing the Crypto Network processes including ordering, Key Material Edition validity, and equipment/KM deliveries. Ensuring Crypto Management Plans are completed and submitted to the relevant authorities in a timely manner. Ensuring that mandated checks on cryptographic devices and associated items are performed and documented to agreed standards. Working with our Crypto custodians to ensure accurate transfer of information and maintaining records. Coordinate crypto change windows (key loads/rollovers), support incident response related to crypto assets, and drive continuous improvement of crypto processes. Ensure that Key Material is ordered from NCSC/MoD and delivered/installed in a timely manner, avoiding any lapse of service (or derogation requests). Regular status review calls with our Crypto stakeholders (internal and external). As the Crypto subject matter expert, the CNS will perform the CNA role for IM Networks. Operations, domains & personnel Manage our internet domain registrations (renewals, new registrations, DNS hygiene) and coordinate with partners to prevent lapses. Contribute to runbooks, design docs, standards, and audit artefacts, promote clear documentation and knowledge transfer across the team. Support the Network Security Manager with day-to-day shift management of Network Security engineers. Coordinate Network Equipment orders, tracking from purchase requisition through to equipment delivery. You will report to the Network Operations Manager and will support us with implementing changes securely, identifying vulnerabilities, managing incidents and ensuring compliance with our accreditation requirements. This is a dynamic opportunity to contribute to the IM Networks team, solving complex challenges and having a direct impact on the overall resilience of our Network Security environment. If you are passionate about Network Security, and Cryptographic processes specifically, this role could be the perfect fit for you. What we're looking for from you: Must-have/Essential Solid understanding of cryptographic equipment and management processes, including key lifecycle, custody, evidence, and compliance. Self-motivated, ambitious and tenacious, with the ability to work under pressure. A strong, analytical, mindset. A methodical and structured approach to document management. Strong IPv4 fundamentals: subnetting, routing, ACLs, NAT, troubleshooting (packet flow, TCP/IP, MTU/MSS, etc.). Strong understanding of common enterprise protocols (OSPF/BGP, HSRP/VRRP, 802.1Q, Port-Channels). Comfortable working with Microsoft Office, Windows Server/AD, Linux, and VMware vSphere in support of network/security services. Familiarity with monitoring tools (PRTG, Nagios) and using telemetry to inform troubleshooting. Nice-to-have/Desirable Line Management experience. IPv6, multicast, and advanced QoS exposure. Cisco ISE (NAC/SGT), Cisco DNA Centre/SDA, or Cisco ACI familiarity. Automation/scripting (Ansible, Python) for repeatable changes and evidence collection. Load balancing (e.g. F5), secure email/web gateways, or SD-WAN exposure. Certifications: CCNA/CCNP (Enterprise or Security), PCNSA/PCNSE, Check Point CCSA/CCSE, VMware VCP, Linux+ / RHCSA (or equivalent experience). Practical experience with Cisco Catalyst Center/Nexus (L2/L3). Exposure to next-gen firewalls (e.g., Palo Alto/Cisco/Check Point) and secure proxies (e.g., Broadcom/Blue Coat), including change management and policy hygiene. Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.
05/12/2025
Full time
Stevenage Join our forward-thinking IM Networks team as a Crypto Network Specialist. You'll own our cryptographic estate and processes while playing an active, hands-on role in the Network Security team. Think 70-80% crypto governance/operations and 20-30% network/security operations. You'll help us deliver secure, resilient connectivity across a multi-national environment. Salary: Up to £60,000 depending on experience Dynamic (hybrid) working: 2-3 days per week on-site depending on business need. Some shift working may be required. Security Clearance: DV, but you are not required to hold DV currently. Nationality: British Restrictions and/or limitations relating to nationality and/or rights to work may apply. After offer stage, all successful candidates will undergo HMG Basic Personnel Security Standard checks (BPSS) that are managed by the MBDA Personnel Security Team. If the applicant does not have SC, an SC application will follow on from a successful BPSS clearance, followed by a DV application. What we can offer you: Company bonus: Up to £2,500 (based on company performance and will vary year to year) Pension: maximum total (employer and employee) contribution of up to 14% Overtime: opportunity for paid overtime Flexi Leave: Up to 15 additional days Flexible working: We welcome applicants who are looking for flexible working arrangements Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more The opportunity: Join our forward-thinking IM Networks team as a Cryptographic Network Specialist, where you will play a key role in our Network Security strategy and management. You will be responsible for: Crypto leadership and governance Managing the Crypto Network processes including ordering, Key Material Edition validity, and equipment/KM deliveries. Ensuring Crypto Management Plans are completed and submitted to the relevant authorities in a timely manner. Ensuring that mandated checks on cryptographic devices and associated items are performed and documented to agreed standards. Working with our Crypto custodians to ensure accurate transfer of information and maintaining records. Coordinate crypto change windows (key loads/rollovers), support incident response related to crypto assets, and drive continuous improvement of crypto processes. Ensure that Key Material is ordered from NCSC/MoD and delivered/installed in a timely manner, avoiding any lapse of service (or derogation requests). Regular status review calls with our Crypto stakeholders (internal and external). As the Crypto subject matter expert, the CNS will perform the CNA role for IM Networks. Operations, domains & personnel Manage our internet domain registrations (renewals, new registrations, DNS hygiene) and coordinate with partners to prevent lapses. Contribute to runbooks, design docs, standards, and audit artefacts, promote clear documentation and knowledge transfer across the team. Support the Network Security Manager with day-to-day shift management of Network Security engineers. Coordinate Network Equipment orders, tracking from purchase requisition through to equipment delivery. You will report to the Network Operations Manager and will support us with implementing changes securely, identifying vulnerabilities, managing incidents and ensuring compliance with our accreditation requirements. This is a dynamic opportunity to contribute to the IM Networks team, solving complex challenges and having a direct impact on the overall resilience of our Network Security environment. If you are passionate about Network Security, and Cryptographic processes specifically, this role could be the perfect fit for you. What we're looking for from you: Must-have/Essential Solid understanding of cryptographic equipment and management processes, including key lifecycle, custody, evidence, and compliance. Self-motivated, ambitious and tenacious, with the ability to work under pressure. A strong, analytical, mindset. A methodical and structured approach to document management. Strong IPv4 fundamentals: subnetting, routing, ACLs, NAT, troubleshooting (packet flow, TCP/IP, MTU/MSS, etc.). Strong understanding of common enterprise protocols (OSPF/BGP, HSRP/VRRP, 802.1Q, Port-Channels). Comfortable working with Microsoft Office, Windows Server/AD, Linux, and VMware vSphere in support of network/security services. Familiarity with monitoring tools (PRTG, Nagios) and using telemetry to inform troubleshooting. Nice-to-have/Desirable Line Management experience. IPv6, multicast, and advanced QoS exposure. Cisco ISE (NAC/SGT), Cisco DNA Centre/SDA, or Cisco ACI familiarity. Automation/scripting (Ansible, Python) for repeatable changes and evidence collection. Load balancing (e.g. F5), secure email/web gateways, or SD-WAN exposure. Certifications: CCNA/CCNP (Enterprise or Security), PCNSA/PCNSE, Check Point CCSA/CCSE, VMware VCP, Linux+ / RHCSA (or equivalent experience). Practical experience with Cisco Catalyst Center/Nexus (L2/L3). Exposure to next-gen firewalls (e.g., Palo Alto/Cisco/Check Point) and secure proxies (e.g., Broadcom/Blue Coat), including change management and policy hygiene. Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.
Digital Delivery Manager Reference : OCT Location : Flexible with some travel to Sandy, Bedfordshire Contract : Fixed-term 12 months - with potential extensions Hours : Full-time, 37.5 hours per week Salary : £39,205.00 - £41,856.00 Per Annum Benefits : Holiday, Pension, Life Assurance Modernise legacy systems. Deliver with precision. Make an impact! About the Role We are seeking an experienced Digital Delivery Manager to lead the delivery of a major refactoring project for the RSPB's Conservation GIS mapping system (Merlin). This critical role will focus on modernising and stabilising the existing application architecture to meet the unique demands of the RSPB's conservation work, whilst also maintaining current compliance, resilience, and performance standards. The Merlin system currently utilises Microsoft Silverlight and runs on Windows Server 2016. Your role will involve coordinating complex software migrations, ensuring code refactoring is completed to the highest standards, and managing dependencies across multiple teams. This project is expected to span 1-3 years, with this role initially fixed for 12 months and likely to extend. Key Responsibilities Project Delivery: Lead the successful delivery of the Merlin refactoring project using appropriate methodologies (Agile, Waterfall, or hybrid) Technical Oversight: Ensure refactoring activities meet compliance, resilience, and performance requirements Stakeholder Engagement: Work closely with Conservation Data Management Unit (CDMU), DDaT, and senior stakeholders to provide clear updates, manage expectations, and resolve challenges Team Coordination: Manage multi-disciplinary teams, ensuring effective collaboration across technical and business functions Governance & Documentation: Maintain robust governance, RAID logs, and develop standardised templates for consistent reporting and documentation Risk & Issue Management: Identify and mitigate risks associated with legacy technologies and migration activities Budget & Resource Control: Manage budgets, forecasts, and resource allocation to ensure delivery within agreed parameters Continuous Improvement: Promote best practice in delivery and technical governance throughout the project lifecycle About You You are a highly organised and proactive delivery professional with a proven track record of managing large-scale digital or refactoring projects. You thrive in complex environments, balancing technical challenges with strong leadership and clear communication. Essential Skills & Experience: Significant experience delivering digital projects involving legacy system refactoring or software migrations Strong understanding of Microsoft technologies, including MS Fabric (essential) and Silverlight Experience with Esri products, angular and SQL (highly beneficial) Strong understanding and working knowledge of ArcGIS (in particular ArcGIS Online and ArcGIS Enterprise) and mapping technologies Proven ability to manage budgets, forecasts, and resource planning Excellent stakeholder management skills, including engagement with senior leadership Expertise in delivery methodologies (Agile, Waterfall, hybrid) and governance frameworks Highly organised, with exceptional prioritisation and planning abilities Desirable: Professional certifications such as PRINCE2, AgilePM, PMP, or ITIL Experience in conservation IT or similar regulated environments Familiarity with tools such as MS Project, Jira, Miro, Power Platform (inc Power BI), MS Fabric and Office 365 Why Join Us? At the RSPB, your work matters. You'll join a passionate, purpose driven organisation where your leadership will enable technology solutions that make a real difference for nature and people. Our teams are collaborative, innovative, and committed to delivering impact. Ready to modernise legacy systems and deliver with impact? Apply today and help us build the technology that powers conservation. Closing date: 23:59, Fri, 19th Dec 2025 We are looking to conduct interviews for this position from January 2026. Interested? If you would like to apply and find out more about this position, please click the apply button to be directed to our website. As part of this application process, you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above. The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974. We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature's side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application. No agencies please.
05/12/2025
Contractor
Digital Delivery Manager Reference : OCT Location : Flexible with some travel to Sandy, Bedfordshire Contract : Fixed-term 12 months - with potential extensions Hours : Full-time, 37.5 hours per week Salary : £39,205.00 - £41,856.00 Per Annum Benefits : Holiday, Pension, Life Assurance Modernise legacy systems. Deliver with precision. Make an impact! About the Role We are seeking an experienced Digital Delivery Manager to lead the delivery of a major refactoring project for the RSPB's Conservation GIS mapping system (Merlin). This critical role will focus on modernising and stabilising the existing application architecture to meet the unique demands of the RSPB's conservation work, whilst also maintaining current compliance, resilience, and performance standards. The Merlin system currently utilises Microsoft Silverlight and runs on Windows Server 2016. Your role will involve coordinating complex software migrations, ensuring code refactoring is completed to the highest standards, and managing dependencies across multiple teams. This project is expected to span 1-3 years, with this role initially fixed for 12 months and likely to extend. Key Responsibilities Project Delivery: Lead the successful delivery of the Merlin refactoring project using appropriate methodologies (Agile, Waterfall, or hybrid) Technical Oversight: Ensure refactoring activities meet compliance, resilience, and performance requirements Stakeholder Engagement: Work closely with Conservation Data Management Unit (CDMU), DDaT, and senior stakeholders to provide clear updates, manage expectations, and resolve challenges Team Coordination: Manage multi-disciplinary teams, ensuring effective collaboration across technical and business functions Governance & Documentation: Maintain robust governance, RAID logs, and develop standardised templates for consistent reporting and documentation Risk & Issue Management: Identify and mitigate risks associated with legacy technologies and migration activities Budget & Resource Control: Manage budgets, forecasts, and resource allocation to ensure delivery within agreed parameters Continuous Improvement: Promote best practice in delivery and technical governance throughout the project lifecycle About You You are a highly organised and proactive delivery professional with a proven track record of managing large-scale digital or refactoring projects. You thrive in complex environments, balancing technical challenges with strong leadership and clear communication. Essential Skills & Experience: Significant experience delivering digital projects involving legacy system refactoring or software migrations Strong understanding of Microsoft technologies, including MS Fabric (essential) and Silverlight Experience with Esri products, angular and SQL (highly beneficial) Strong understanding and working knowledge of ArcGIS (in particular ArcGIS Online and ArcGIS Enterprise) and mapping technologies Proven ability to manage budgets, forecasts, and resource planning Excellent stakeholder management skills, including engagement with senior leadership Expertise in delivery methodologies (Agile, Waterfall, hybrid) and governance frameworks Highly organised, with exceptional prioritisation and planning abilities Desirable: Professional certifications such as PRINCE2, AgilePM, PMP, or ITIL Experience in conservation IT or similar regulated environments Familiarity with tools such as MS Project, Jira, Miro, Power Platform (inc Power BI), MS Fabric and Office 365 Why Join Us? At the RSPB, your work matters. You'll join a passionate, purpose driven organisation where your leadership will enable technology solutions that make a real difference for nature and people. Our teams are collaborative, innovative, and committed to delivering impact. Ready to modernise legacy systems and deliver with impact? Apply today and help us build the technology that powers conservation. Closing date: 23:59, Fri, 19th Dec 2025 We are looking to conduct interviews for this position from January 2026. Interested? If you would like to apply and find out more about this position, please click the apply button to be directed to our website. As part of this application process, you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above. The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974. We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature's side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application. No agencies please.
