Excellent opportunity to join a globally renowned IT MSP and preferred partner of the UK MOD. My client needs no introduction and due to huge demand and growth within the sector have created a position for skilled senior level infrastructure / support engineers. This role is ideal for candidates who enjoy a mix of support and project implementation as well as a continuous learning environment. What
06/12/2025
Full time
Excellent opportunity to join a globally renowned IT MSP and preferred partner of the UK MOD. My client needs no introduction and due to huge demand and growth within the sector have created a position for skilled senior level infrastructure / support engineers. This role is ideal for candidates who enjoy a mix of support and project implementation as well as a continuous learning environment. What
Excellent opportunity to join a globally renowned IT MSP and preferred partner of the UK MOD. My client needs no introduction and due to huge demand and growth within the sector have created a position for skilled senior level infrastructure / support engineers. This role is ideal for candidates who enjoy a mix of support and project implementation as well as a continuous learning environment. What's on offer? - Salary - up to £55k- 10% Company bonus- 10% DV bonus- £6000 vehicle allowance- On site role - Central London location- Benefits pack - includes 10% pension, 26 days annual leave+ banks, private medical etc.- Compensated on call 1 week in 5 (not eligible for first 6 months of role)- Excellent career progression and skill up ops What do I need? - Experience in IT support or infrastructure engineering ideally within an IT MSP, Defence, Telecoms- Skills supporting tools and tech such as - Windows OS, Windows Server, Active Directory, Group Policy, SAN or NAS, Disaster recovery etc- Experience serving as an escalation point for complex support tickets - Experience installing / supporting firewalls, anti-virus and other security related products and services- Can work cross departmentally with Network and SOC teams to solve complex issues for end - users- Strong communicator and experienced working directly with customers on support tickets- Please note these roles are subject to high level security clearances. Applicants must be eligible and willing to obtain. O.K. I'm in what's next?Apply with your latest C.V. below JBRP1_UKTJ
06/12/2025
Full time
Excellent opportunity to join a globally renowned IT MSP and preferred partner of the UK MOD. My client needs no introduction and due to huge demand and growth within the sector have created a position for skilled senior level infrastructure / support engineers. This role is ideal for candidates who enjoy a mix of support and project implementation as well as a continuous learning environment. What's on offer? - Salary - up to £55k- 10% Company bonus- 10% DV bonus- £6000 vehicle allowance- On site role - Central London location- Benefits pack - includes 10% pension, 26 days annual leave+ banks, private medical etc.- Compensated on call 1 week in 5 (not eligible for first 6 months of role)- Excellent career progression and skill up ops What do I need? - Experience in IT support or infrastructure engineering ideally within an IT MSP, Defence, Telecoms- Skills supporting tools and tech such as - Windows OS, Windows Server, Active Directory, Group Policy, SAN or NAS, Disaster recovery etc- Experience serving as an escalation point for complex support tickets - Experience installing / supporting firewalls, anti-virus and other security related products and services- Can work cross departmentally with Network and SOC teams to solve complex issues for end - users- Strong communicator and experienced working directly with customers on support tickets- Please note these roles are subject to high level security clearances. Applicants must be eligible and willing to obtain. O.K. I'm in what's next?Apply with your latest C.V. below JBRP1_UKTJ
Our client, a growing, technically driven MSP that's investing heavily in automation and next generation technology require a 2 nd Line Engineer to join their expanding team. This is an exciting opportunity to join an MSP with ambitious plans and a pro-active solution driven approach.The role is offered with a hybrid working pattern and is based at the company's offices which are easily accessible for the Barnet/Watford areas. The 2nd Line engineer will work as part of a team to support a diverse range of clients, collaborating closely with the 1st line support team to resolve incidents quickly and escalate to the 3rd line engineering team when required. You will carry out preventive and investigative tasks aimed at improving system performance and preventing recurring issues, including root-cause analysis and uptime optimization. The role also involves handling advanced monitoring alerts, deploying security updates, conducting routine system maintenance, and performing system upgrades in line with customer requirements. Role requirements: Previous 2nd line support experience - preferably within an MSP. Strong proficiency in Windows operating systems (Windows 7, 8, and 10 Knowledge of DNS, DHCP, TCP/IP, LAN, Routing, VPN, and WAN networking principles. Experience with Windows Server administration, including GPO, Active Directory, File Servers, and other server roles. Proficiency in Microsoft Office 365 and email services including Exchange, Exchange Online, Mimecast, and Gmail. Familiarity with Microsoft Azure administration, SharePoint Online, Teams configuration, and Jamf. Experience with Intune, including Device Management, Conditional Access Policies, and Autopilot. Security practices, including firewalls and Windows security for servers and workstations. Experience working with hosted telephony systems. The role is offered with a salary of between £35,000 to £38,000 plus competitive benefits.
06/12/2025
Full time
Our client, a growing, technically driven MSP that's investing heavily in automation and next generation technology require a 2 nd Line Engineer to join their expanding team. This is an exciting opportunity to join an MSP with ambitious plans and a pro-active solution driven approach.The role is offered with a hybrid working pattern and is based at the company's offices which are easily accessible for the Barnet/Watford areas. The 2nd Line engineer will work as part of a team to support a diverse range of clients, collaborating closely with the 1st line support team to resolve incidents quickly and escalate to the 3rd line engineering team when required. You will carry out preventive and investigative tasks aimed at improving system performance and preventing recurring issues, including root-cause analysis and uptime optimization. The role also involves handling advanced monitoring alerts, deploying security updates, conducting routine system maintenance, and performing system upgrades in line with customer requirements. Role requirements: Previous 2nd line support experience - preferably within an MSP. Strong proficiency in Windows operating systems (Windows 7, 8, and 10 Knowledge of DNS, DHCP, TCP/IP, LAN, Routing, VPN, and WAN networking principles. Experience with Windows Server administration, including GPO, Active Directory, File Servers, and other server roles. Proficiency in Microsoft Office 365 and email services including Exchange, Exchange Online, Mimecast, and Gmail. Familiarity with Microsoft Azure administration, SharePoint Online, Teams configuration, and Jamf. Experience with Intune, including Device Management, Conditional Access Policies, and Autopilot. Security practices, including firewalls and Windows security for servers and workstations. Experience working with hosted telephony systems. The role is offered with a salary of between £35,000 to £38,000 plus competitive benefits.
2nd Line IT Support Engineer Ringwood (BH24) £32k-£35k Office-Based Join one of the UK's fastest-growing Managed Service Providers and take your IT career to the next level! If you're a sharp-thinking problem solver who loves variety, teamwork, and delivering great customer service, this is the role for you. At entrust IT , you won't just be resetting passwords - you'll be supporting and shaping the IT environments of businesses across the UK. Expect high-quality tools, a supportive culture, and challenges that genuinely stretch your skills. What You'll Be Doing: As a 2nd Line IT Support Engineer , you'll be right at the heart of our Service Team, taking ownership of technical issues and ensuring our clients get fast, clear, and effective support. You will: Diagnose and resolve 2nd line issues via remote support Work with clients to fully understand and recreate problems Escalate complex issues to 3rd line colleagues when needed Monitor open tickets and drive them through to resolution Support a wide variety of clients, infrastructures, and technologies Occasionally visit customer sites (no daily travel!) Every day brings something different - no two networks, clients, or challenges are the same. What You Bring: A logical, methodical approach to troubleshooting Strong communication - calm, clear, confident Ability to juggle priorities without losing focus Experience supporting organisations of roughly 20-500 users Full UK driving licence Technical Skills You'll Use Daily: Windows Desktop & Server OS Office 365 & cloud control panels Desktop support & fault diagnosis Networking, broadband, VoIP Mobile device support Backup monitoring platforms Virtual/remote desktop solutions Qualifications GCSE Maths & English (C or above) GCSE Science or Computer-related subject Valued (but not essential): Microsoft 365, CompTIA, or GTIA certifications Vendor certs such as Veeam, Mimecast, NinjaOne, Sophos What's in It for You? £32,000-£35,000 based on experience 22 days annual leave A friendly, collaborative office culture Real variety - every day is different Opportunities for professional development High-quality tools & an environment that values good engineering Avoid the city centre traffic! Be part of a team where your ideas and input genuinely matter Why entrust IT? We're an ambitious, growing MSP with a passion for doing IT right. You'll be part of a talented team that cares about quality, collaboration, and creating solutions that genuinely help our customers succeed. This is the place for you if you want: Real influence Interesting technical challenges Supportive colleagues Space to grow your career Ready to Join Us? Apply Now for this exciting new 2nd Line Support position for immediate consideration.
05/12/2025
Full time
2nd Line IT Support Engineer Ringwood (BH24) £32k-£35k Office-Based Join one of the UK's fastest-growing Managed Service Providers and take your IT career to the next level! If you're a sharp-thinking problem solver who loves variety, teamwork, and delivering great customer service, this is the role for you. At entrust IT , you won't just be resetting passwords - you'll be supporting and shaping the IT environments of businesses across the UK. Expect high-quality tools, a supportive culture, and challenges that genuinely stretch your skills. What You'll Be Doing: As a 2nd Line IT Support Engineer , you'll be right at the heart of our Service Team, taking ownership of technical issues and ensuring our clients get fast, clear, and effective support. You will: Diagnose and resolve 2nd line issues via remote support Work with clients to fully understand and recreate problems Escalate complex issues to 3rd line colleagues when needed Monitor open tickets and drive them through to resolution Support a wide variety of clients, infrastructures, and technologies Occasionally visit customer sites (no daily travel!) Every day brings something different - no two networks, clients, or challenges are the same. What You Bring: A logical, methodical approach to troubleshooting Strong communication - calm, clear, confident Ability to juggle priorities without losing focus Experience supporting organisations of roughly 20-500 users Full UK driving licence Technical Skills You'll Use Daily: Windows Desktop & Server OS Office 365 & cloud control panels Desktop support & fault diagnosis Networking, broadband, VoIP Mobile device support Backup monitoring platforms Virtual/remote desktop solutions Qualifications GCSE Maths & English (C or above) GCSE Science or Computer-related subject Valued (but not essential): Microsoft 365, CompTIA, or GTIA certifications Vendor certs such as Veeam, Mimecast, NinjaOne, Sophos What's in It for You? £32,000-£35,000 based on experience 22 days annual leave A friendly, collaborative office culture Real variety - every day is different Opportunities for professional development High-quality tools & an environment that values good engineering Avoid the city centre traffic! Be part of a team where your ideas and input genuinely matter Why entrust IT? We're an ambitious, growing MSP with a passion for doing IT right. You'll be part of a talented team that cares about quality, collaboration, and creating solutions that genuinely help our customers succeed. This is the place for you if you want: Real influence Interesting technical challenges Supportive colleagues Space to grow your career Ready to Join Us? Apply Now for this exciting new 2nd Line Support position for immediate consideration.
This is a fantastic opportunity for an IT Network Support Engineer to join a rapidly-expanding IT Service Provider as they scale following a range of exciting client acquisitions. The role will be support-focused, where you will get the chance to work daily with a wide variety of the most cutting-edge technologies, and really up-skill yourself within the field of IT Support within an MSP. Client Details Michael Page are proud to once again be the exclusive recruitment partner for this growing Managed Service Provider, as they continue to offer expert technology solutions to a growing client base across the UK. The business are still family-owned, and have the combination of the flexibility and agility of an SME, and the trust and reputation of an established brand, to position themselves as a true expert solution provider in the MSP space. With a head office in Coventry, you will get the chance to join a well-established team, that really thrives within a collaborative, close-knit culture that promotes an environment that really gets the best out of its technical specialists. Description As the IT Network Support Engineer, you will sit within the Helpdesk team, providing expert 2nd and 3rd Line level technical support project services for the company's customer base. Your responsibilities will cover the full stack of Microsoft technologies, whilst also encompassing areas including networking, security, storage and disaster recovery. This will include areas such as Office365, Active Directory, Windows Server administration, as well as covering areas such as TCP/IP, LAN/WAN/SD-WAN support for customers, amongst other areas. You will troubleshoot as an escalation point for the 1st Line team, and have the opportunity to help guide and support junior members of the team. In addition to the core support elements, you will partner closely with senior engineers and project implementation specialists, and have the chance to grow your skills into project-based work over time. The role will be site-based at the company's Coventry head office, but as your experience grows, you will also have the chance to visit customer sites where necessary. Due to the nature of the role being 5 days per week on-site, we are looking for candidates within a daily commute from the Coventry area. Profile This is a support-focused, technical position, where you will be working with all areas of end-user support within a Managed Service environment. You will therefore have, in addition to excellent communication skills, at least 2-3 years experience at a 2nd/3rd Line level in: Windows 10 / 11 Windows Server Active Directory Office 365 / EntraID Virtualisation - VMWare / Hyper V Networking - router, switch, firewall, VLAN, WAN, Wi-Fi, DNS, DHCP Job Offer A salary range of £35,000 - £40,000 per annum. Extensive company benefits package. Fantastic training opportunities including sponsorship for professional accreditations. This is a fantastic opportunity for an IT Network Support Engineer to further their career within a well-respected company in the Managed Service sector. Interested candidates are encouraged to apply.
05/12/2025
Full time
This is a fantastic opportunity for an IT Network Support Engineer to join a rapidly-expanding IT Service Provider as they scale following a range of exciting client acquisitions. The role will be support-focused, where you will get the chance to work daily with a wide variety of the most cutting-edge technologies, and really up-skill yourself within the field of IT Support within an MSP. Client Details Michael Page are proud to once again be the exclusive recruitment partner for this growing Managed Service Provider, as they continue to offer expert technology solutions to a growing client base across the UK. The business are still family-owned, and have the combination of the flexibility and agility of an SME, and the trust and reputation of an established brand, to position themselves as a true expert solution provider in the MSP space. With a head office in Coventry, you will get the chance to join a well-established team, that really thrives within a collaborative, close-knit culture that promotes an environment that really gets the best out of its technical specialists. Description As the IT Network Support Engineer, you will sit within the Helpdesk team, providing expert 2nd and 3rd Line level technical support project services for the company's customer base. Your responsibilities will cover the full stack of Microsoft technologies, whilst also encompassing areas including networking, security, storage and disaster recovery. This will include areas such as Office365, Active Directory, Windows Server administration, as well as covering areas such as TCP/IP, LAN/WAN/SD-WAN support for customers, amongst other areas. You will troubleshoot as an escalation point for the 1st Line team, and have the opportunity to help guide and support junior members of the team. In addition to the core support elements, you will partner closely with senior engineers and project implementation specialists, and have the chance to grow your skills into project-based work over time. The role will be site-based at the company's Coventry head office, but as your experience grows, you will also have the chance to visit customer sites where necessary. Due to the nature of the role being 5 days per week on-site, we are looking for candidates within a daily commute from the Coventry area. Profile This is a support-focused, technical position, where you will be working with all areas of end-user support within a Managed Service environment. You will therefore have, in addition to excellent communication skills, at least 2-3 years experience at a 2nd/3rd Line level in: Windows 10 / 11 Windows Server Active Directory Office 365 / EntraID Virtualisation - VMWare / Hyper V Networking - router, switch, firewall, VLAN, WAN, Wi-Fi, DNS, DHCP Job Offer A salary range of £35,000 - £40,000 per annum. Extensive company benefits package. Fantastic training opportunities including sponsorship for professional accreditations. This is a fantastic opportunity for an IT Network Support Engineer to further their career within a well-respected company in the Managed Service sector. Interested candidates are encouraged to apply.
Service Desk Engineer £30,000 - £37,000 plus benefits including IT training and certifications London, NW1 Key Words: IT Support, MSP, Managed Services, IT Managed Services, 1st Line, 2nd line, Service Desk, Helpdesk, Help Desk, PC, Mac, Active Directory, Cloud, Office 365, Server, Azure. Do you want to work for a company which listens to and values its staff, as well as offers support and training for IT certifications? Are you looking for the next step in your career and the chance to work with cutting-edge technologies? My client is a well-established IT Support company based in Camden with an excellent reputation and a loyal client base. They have a strong IT Support team, a fantastic working environment and offer their staff payment and support for IT certifications and training. This role will give you the chance to play a key role in a growing team and gain exposure to the most up to date and a wide variety of technology. Service Desk Engineer Duties: To be part of a small team responsible for all incoming client requests, triaging and progressing all support requests via phone, email and remote tools all while providing an exceptional client experience. Build positive client relationships through exceptional client service, tenacity and the willingness to do the right thing! Take responsibility for and co-ordinate escalated tickets with other team members Diagnosing, troubleshooting, testing, repairing and servicing hardware Build and deploy PC's and other devices to clients' networks Liaising with 3rd party vendors Create, update and maintain documentation relating to clients' environments Service Desk Engineer Requirements: IT Support / 1st Line Support / IT Helpdesk experience within an MSP (IT Managed Services) organisation AZ-900 and MS-900 certifications preferred IT knowledge and experience of: Active Directory & Group Policy management Mac OSX Microsoft Azure Microsoft Office Microsoft Windows PC & Server O365 Switches, routers & firewalls, TCP/IP & network troubleshooting VPN's Exceptional client support skills with a desire to provide an excellent client experience. Confident personality with excellent written and verbal communication skills, comfortable dealing with all levels of clients Pro-active attitude with a willingness to learn and develop Self-starting team player who can work on their own initiative, capable of identifying, owning and developing solutions to resolve repetitive issues Solid troubleshooting, problem solving and analytical skills Ability to multi-task and prioritise your workload while maintaining excellent attention to detail and exceeding KPI's. In return, my client offers the chance to develop your experience and technical expertise quickly, support and payment for IT training and certifications, the chance to play a key role in a growing business and the opportunity to work for a company who truly values their staff. Sound interesting and something you would love to be part of? Apply today! Integral Recruitment as acting as an employment agency regarding this vacancy.
05/12/2025
Full time
Service Desk Engineer £30,000 - £37,000 plus benefits including IT training and certifications London, NW1 Key Words: IT Support, MSP, Managed Services, IT Managed Services, 1st Line, 2nd line, Service Desk, Helpdesk, Help Desk, PC, Mac, Active Directory, Cloud, Office 365, Server, Azure. Do you want to work for a company which listens to and values its staff, as well as offers support and training for IT certifications? Are you looking for the next step in your career and the chance to work with cutting-edge technologies? My client is a well-established IT Support company based in Camden with an excellent reputation and a loyal client base. They have a strong IT Support team, a fantastic working environment and offer their staff payment and support for IT certifications and training. This role will give you the chance to play a key role in a growing team and gain exposure to the most up to date and a wide variety of technology. Service Desk Engineer Duties: To be part of a small team responsible for all incoming client requests, triaging and progressing all support requests via phone, email and remote tools all while providing an exceptional client experience. Build positive client relationships through exceptional client service, tenacity and the willingness to do the right thing! Take responsibility for and co-ordinate escalated tickets with other team members Diagnosing, troubleshooting, testing, repairing and servicing hardware Build and deploy PC's and other devices to clients' networks Liaising with 3rd party vendors Create, update and maintain documentation relating to clients' environments Service Desk Engineer Requirements: IT Support / 1st Line Support / IT Helpdesk experience within an MSP (IT Managed Services) organisation AZ-900 and MS-900 certifications preferred IT knowledge and experience of: Active Directory & Group Policy management Mac OSX Microsoft Azure Microsoft Office Microsoft Windows PC & Server O365 Switches, routers & firewalls, TCP/IP & network troubleshooting VPN's Exceptional client support skills with a desire to provide an excellent client experience. Confident personality with excellent written and verbal communication skills, comfortable dealing with all levels of clients Pro-active attitude with a willingness to learn and develop Self-starting team player who can work on their own initiative, capable of identifying, owning and developing solutions to resolve repetitive issues Solid troubleshooting, problem solving and analytical skills Ability to multi-task and prioritise your workload while maintaining excellent attention to detail and exceeding KPI's. In return, my client offers the chance to develop your experience and technical expertise quickly, support and payment for IT training and certifications, the chance to play a key role in a growing business and the opportunity to work for a company who truly values their staff. Sound interesting and something you would love to be part of? Apply today! Integral Recruitment as acting as an employment agency regarding this vacancy.
3rd Line MSP Engineer - £45,000 Location: Birmingham (hybrid)Salary: £45,000 Are you an experienced 3rd Line Engineer with a passion for solving complex technical issues in a fast-paced Managed Service Provider (MSP) environment? We're looking for a skilled and motivated professional to join our growing team, supporting a diverse portfolio of clients across multiple industries. Key Responsibilities Provide 3rd line technical support for escalated incidents and service requests. Troubleshoot and resolve complex issues across servers, networks, and cloud infrastructure. Manage, maintain, and optimise Microsoft 365, Azure AD, and related environments. Support firewall, VPN, and network security solutions (e.g. Fortinet, Sophos, Cisco). Implement new technologies, upgrades, and migrations for client systems. Work closely with 1st and 2nd line teams to ensure smooth escalation and knowledge sharing. Participate in project delivery, system documentation, and continual service improvement. Essential Skills & Experience Proven experience in a 3rd Line or Senior Infrastructure Engineer role within an MSP. Strong knowledge of Windows Server, Active Directory, Group Policy, DNS/DHCP. Experience with Microsoft 365, Exchange Online, Azure, Intune, and SharePoint. Solid understanding of networking concepts (VLANs, VPNs, routing, firewalls). Familiarity with virtualization technologies (VMware, Hyper-V). Excellent troubleshooting, communication, and client-facing skills. Desirable Relevant certifications (Microsoft, CompTIA, VMware, or similar). Exposure to backup, DR, and monitoring tools (Veeam, Datto, SolarWinds, etc.). Scripting or automation skills (PowerShell preferred). Why Join Us? Competitive salary up to £45,000. Hybrid working and flexible schedule. Paid training and certification support. Friendly, collaborative team culture with real progression opportunities. Varied technical environment - no two days the same. If you think this role could be the ideal next step for you, please apply with an up-to-date CV to be put forward.
05/12/2025
Full time
3rd Line MSP Engineer - £45,000 Location: Birmingham (hybrid)Salary: £45,000 Are you an experienced 3rd Line Engineer with a passion for solving complex technical issues in a fast-paced Managed Service Provider (MSP) environment? We're looking for a skilled and motivated professional to join our growing team, supporting a diverse portfolio of clients across multiple industries. Key Responsibilities Provide 3rd line technical support for escalated incidents and service requests. Troubleshoot and resolve complex issues across servers, networks, and cloud infrastructure. Manage, maintain, and optimise Microsoft 365, Azure AD, and related environments. Support firewall, VPN, and network security solutions (e.g. Fortinet, Sophos, Cisco). Implement new technologies, upgrades, and migrations for client systems. Work closely with 1st and 2nd line teams to ensure smooth escalation and knowledge sharing. Participate in project delivery, system documentation, and continual service improvement. Essential Skills & Experience Proven experience in a 3rd Line or Senior Infrastructure Engineer role within an MSP. Strong knowledge of Windows Server, Active Directory, Group Policy, DNS/DHCP. Experience with Microsoft 365, Exchange Online, Azure, Intune, and SharePoint. Solid understanding of networking concepts (VLANs, VPNs, routing, firewalls). Familiarity with virtualization technologies (VMware, Hyper-V). Excellent troubleshooting, communication, and client-facing skills. Desirable Relevant certifications (Microsoft, CompTIA, VMware, or similar). Exposure to backup, DR, and monitoring tools (Veeam, Datto, SolarWinds, etc.). Scripting or automation skills (PowerShell preferred). Why Join Us? Competitive salary up to £45,000. Hybrid working and flexible schedule. Paid training and certification support. Friendly, collaborative team culture with real progression opportunities. Varied technical environment - no two days the same. If you think this role could be the ideal next step for you, please apply with an up-to-date CV to be put forward.
Infrastructure Engineer Fantastic opportunity for an experienced Infrastructure Engineer to join a fast-paced and technically driven Managed Service Provider delivering enterprise-grade infrastructure, cloud, and security solutions. Full-time, permanent role based in London with hybrid working options and a competitive salary (DOE). Immediate start available - professionals with strong experience in Microsoft infrastructure, virtualisation, and networking within an MSP environment are highly encouraged to apply. To apply, please email Who is the client? Our client is a well-established Managed Service Provider (MSP) supporting a diverse portfolio of creative and professional services businesses. With thousands of users and over a hundred client environments under management, they pride themselves on delivering secure, scalable, and innovative IT solutions. Their continued success is driven by technical excellence, teamwork, and a strong commitment to employee growth and learning. What will you be doing? This is a hands-on infrastructure engineering role ideal for someone who enjoys problem-solving, technical ownership, and delivering high-quality IT solutions. You'll be responsible for supporting complex client environments, implementing infrastructure projects, and acting as a 3rd-line escalation point for technical issues. Key responsibilities include: Providing advanced 3rd-line support and troubleshooting across servers, networks, and cloud platforms. Configuring, installing, and managing Windows Server environments and virtualisation platforms (Hyper-V/VMware). Implementing and maintaining enterprise-level backup solutions using Veeam. Supporting cloud technologies such as Microsoft 365, Azure, and Google Workspace. Managing network configurations including DNS, DHCP, VLANs, IP routing, and VPNs. Assisting in infrastructure upgrades, migrations, and security deployments. Producing detailed technical documentation and contributing to project delivery. Acting as a technical escalation point and collaborating closely with senior engineers. What will you need? Minimum 3+ years' experience in IT infrastructure or 3rd-line support, ideally within an MSP. Strong knowledge of Windows Server, Active Directory, DNS, DHCP, and Group Policy. Hands-on experience with Hyper-V and/or VMware. Expertise in Veeam Backup & Replication or similar DR solutions. Strong networking knowledge (TCP/IP, VLANs, VPNs, routing protocols). Experience with cloud-based platforms such as Microsoft 365, Google Workspace, or AWS. Excellent troubleshooting, documentation, and client communication skills. What would be desirable? Experience with Microsoft Intune, LucidLink, or Egnyte. Familiarity with MDT imaging and endpoint protection tools (Defender, Sophos, Bitdefender). Exposure to infrastructure migration or virtualisation projects. Previous experience mentoring junior engineers or leading technical initiatives. Certifications (highly desirable): Microsoft Certified (AZ-104, MS-102, or equivalent) VMware VCP, CompTIA Network+/Security+, or similar vendor certifications The Package Hybrid working with work-from-home Fridays and additional remote days available 22 days' annual leave + Bank Holidays (increasing with tenure) Regular team events, social activities, and staff awards Ongoing professional development and funded training opportunities To Apply Please apply through this advert or send your CV directly to . By applying, you consent to your application being processed for this vacancy only. KEY SKILLS - Infrastructure Engineer, Solutions Engineer, MSP, 3rd Line Support, Windows Server, Hyper-V, VMware, Active Directory, DNS, DHCP, VLANs, VPNs, Veeam, Microsoft 365, Azure, Networking, Cloud, Technical Consultancy, IT Projects.
05/12/2025
Full time
Infrastructure Engineer Fantastic opportunity for an experienced Infrastructure Engineer to join a fast-paced and technically driven Managed Service Provider delivering enterprise-grade infrastructure, cloud, and security solutions. Full-time, permanent role based in London with hybrid working options and a competitive salary (DOE). Immediate start available - professionals with strong experience in Microsoft infrastructure, virtualisation, and networking within an MSP environment are highly encouraged to apply. To apply, please email Who is the client? Our client is a well-established Managed Service Provider (MSP) supporting a diverse portfolio of creative and professional services businesses. With thousands of users and over a hundred client environments under management, they pride themselves on delivering secure, scalable, and innovative IT solutions. Their continued success is driven by technical excellence, teamwork, and a strong commitment to employee growth and learning. What will you be doing? This is a hands-on infrastructure engineering role ideal for someone who enjoys problem-solving, technical ownership, and delivering high-quality IT solutions. You'll be responsible for supporting complex client environments, implementing infrastructure projects, and acting as a 3rd-line escalation point for technical issues. Key responsibilities include: Providing advanced 3rd-line support and troubleshooting across servers, networks, and cloud platforms. Configuring, installing, and managing Windows Server environments and virtualisation platforms (Hyper-V/VMware). Implementing and maintaining enterprise-level backup solutions using Veeam. Supporting cloud technologies such as Microsoft 365, Azure, and Google Workspace. Managing network configurations including DNS, DHCP, VLANs, IP routing, and VPNs. Assisting in infrastructure upgrades, migrations, and security deployments. Producing detailed technical documentation and contributing to project delivery. Acting as a technical escalation point and collaborating closely with senior engineers. What will you need? Minimum 3+ years' experience in IT infrastructure or 3rd-line support, ideally within an MSP. Strong knowledge of Windows Server, Active Directory, DNS, DHCP, and Group Policy. Hands-on experience with Hyper-V and/or VMware. Expertise in Veeam Backup & Replication or similar DR solutions. Strong networking knowledge (TCP/IP, VLANs, VPNs, routing protocols). Experience with cloud-based platforms such as Microsoft 365, Google Workspace, or AWS. Excellent troubleshooting, documentation, and client communication skills. What would be desirable? Experience with Microsoft Intune, LucidLink, or Egnyte. Familiarity with MDT imaging and endpoint protection tools (Defender, Sophos, Bitdefender). Exposure to infrastructure migration or virtualisation projects. Previous experience mentoring junior engineers or leading technical initiatives. Certifications (highly desirable): Microsoft Certified (AZ-104, MS-102, or equivalent) VMware VCP, CompTIA Network+/Security+, or similar vendor certifications The Package Hybrid working with work-from-home Fridays and additional remote days available 22 days' annual leave + Bank Holidays (increasing with tenure) Regular team events, social activities, and staff awards Ongoing professional development and funded training opportunities To Apply Please apply through this advert or send your CV directly to . By applying, you consent to your application being processed for this vacancy only. KEY SKILLS - Infrastructure Engineer, Solutions Engineer, MSP, 3rd Line Support, Windows Server, Hyper-V, VMware, Active Directory, DNS, DHCP, VLANs, VPNs, Veeam, Microsoft 365, Azure, Networking, Cloud, Technical Consultancy, IT Projects.
Solutions Engineer (Mid & Senior Level) Highlights Salary: £40,000 - £55,000 (depending on experience) Hybrid Working: Central London office - 3 days per week after probation Opportunity: Join a fast-paced, forward-thinking MSP delivering cutting-edge infrastructure and cloud solutions to creative industry clients Who Are the Company? We are a dynamic Managed IT Services Provider (MSP) supporting a wide range of innovative and creative businesses across the UK. With a reputation for exceptional service and technical excellence, we provide end-to-end IT solutions spanning infrastructure management, cloud migration, and technical consultancy. Our culture is collaborative, fast-paced, and built on a commitment to quality, expertise, and customer success. What You'll Be Doing As a Solutions Engineer , you'll deliver 2nd or 3rd line technical support and lead infrastructure projects across Windows Server and cloud environments. Working as part of a talented technical team, you'll design, implement, and maintain IT solutions that power some of the most dynamic businesses in the creative sector. Key areas include: Acting as an escalation point for complex 2nd or 3rd line issues across Windows, networking, and cloud technologies Delivering infrastructure projects such as migrations, virtualisation, and Azure deployments Collaborating with clients to understand requirements and deliver tailored solutions Mentoring junior engineers and contributing to the continuous improvement of technical processes Ensuring systems are secure, reliable, and optimised for performance What Skills You'll Need Strong hands-on experience with Windows Server , Active Directory , DNS , DHCP , and Group Policy Expertise with virtualisation technologies (Hyper-V or VMware) Practical experience in Microsoft Azure - particularly Azure AD, Virtual Machines, and storage solutions Solid understanding of networking : VLANs, VPNs, subnetting, and firewall configuration Experience with backup and disaster recovery tools (Veeam, Acronis, etc.) Familiarity with endpoint protection and modern security solutions Excellent communication and client-facing skills, with the ability to explain technical concepts clearly (For Senior level) Proven leadership in project delivery or mentoring other engineers If you're passionate about solving technical challenges, working with cloud and infrastructure technologies, and being part of a growing, innovative MSP - we'd love to hear from you. To Apply Please apply through this advert or send your CV directly to , alternatively you can call . By applying, you consent to your application being processed and submitted for this vacancy only. KEY SKILLS - Msp, windows, support, 2nd line, 3rd line, cloud, networking, infrastructure
05/12/2025
Full time
Solutions Engineer (Mid & Senior Level) Highlights Salary: £40,000 - £55,000 (depending on experience) Hybrid Working: Central London office - 3 days per week after probation Opportunity: Join a fast-paced, forward-thinking MSP delivering cutting-edge infrastructure and cloud solutions to creative industry clients Who Are the Company? We are a dynamic Managed IT Services Provider (MSP) supporting a wide range of innovative and creative businesses across the UK. With a reputation for exceptional service and technical excellence, we provide end-to-end IT solutions spanning infrastructure management, cloud migration, and technical consultancy. Our culture is collaborative, fast-paced, and built on a commitment to quality, expertise, and customer success. What You'll Be Doing As a Solutions Engineer , you'll deliver 2nd or 3rd line technical support and lead infrastructure projects across Windows Server and cloud environments. Working as part of a talented technical team, you'll design, implement, and maintain IT solutions that power some of the most dynamic businesses in the creative sector. Key areas include: Acting as an escalation point for complex 2nd or 3rd line issues across Windows, networking, and cloud technologies Delivering infrastructure projects such as migrations, virtualisation, and Azure deployments Collaborating with clients to understand requirements and deliver tailored solutions Mentoring junior engineers and contributing to the continuous improvement of technical processes Ensuring systems are secure, reliable, and optimised for performance What Skills You'll Need Strong hands-on experience with Windows Server , Active Directory , DNS , DHCP , and Group Policy Expertise with virtualisation technologies (Hyper-V or VMware) Practical experience in Microsoft Azure - particularly Azure AD, Virtual Machines, and storage solutions Solid understanding of networking : VLANs, VPNs, subnetting, and firewall configuration Experience with backup and disaster recovery tools (Veeam, Acronis, etc.) Familiarity with endpoint protection and modern security solutions Excellent communication and client-facing skills, with the ability to explain technical concepts clearly (For Senior level) Proven leadership in project delivery or mentoring other engineers If you're passionate about solving technical challenges, working with cloud and infrastructure technologies, and being part of a growing, innovative MSP - we'd love to hear from you. To Apply Please apply through this advert or send your CV directly to , alternatively you can call . By applying, you consent to your application being processed and submitted for this vacancy only. KEY SKILLS - Msp, windows, support, 2nd line, 3rd line, cloud, networking, infrastructure
2nd Line Support Engineer - IT MSP Client The 2nd Line Support Engineer is responsible for handling second line support requests. This relates to all technology, to include: workstations, servers, printers, networks, vendor specific hardware and software, Office 365, SharePoint and other cloud technologies. Key Duties/Responsibilities IT Support relating to technical issues involving Microsoft's core business applications and operating systems. Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security Remote access solution implementation and support: VPN, Remote Desktop Services. Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages Work with the Service Desk Manager to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently Escalate service requests that require 3rd line and field service engineer level support Key Technical Background Office 365 Exchange SharePoint Azure Active Directory Microsoft Intune Microsoft Teams Windows Server(s), 2019, 2016, 2012, 2008 Active Directory DNS / DHCP Routing and Remote Access AD Connect Remote Desktop Services Microsoft Office Packages Network Switching VLAN's Firewalls & Routers Port Forwarding Routing Ideal Background Previous working within an IT MSP
05/12/2025
Full time
2nd Line Support Engineer - IT MSP Client The 2nd Line Support Engineer is responsible for handling second line support requests. This relates to all technology, to include: workstations, servers, printers, networks, vendor specific hardware and software, Office 365, SharePoint and other cloud technologies. Key Duties/Responsibilities IT Support relating to technical issues involving Microsoft's core business applications and operating systems. Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security Remote access solution implementation and support: VPN, Remote Desktop Services. Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages Work with the Service Desk Manager to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently Escalate service requests that require 3rd line and field service engineer level support Key Technical Background Office 365 Exchange SharePoint Azure Active Directory Microsoft Intune Microsoft Teams Windows Server(s), 2019, 2016, 2012, 2008 Active Directory DNS / DHCP Routing and Remote Access AD Connect Remote Desktop Services Microsoft Office Packages Network Switching VLAN's Firewalls & Routers Port Forwarding Routing Ideal Background Previous working within an IT MSP
Field Service Infrastructure Engineer / 3rd Line Engineer This role is responsible for all onsite service and support needs for our customers helping them with infrastructure related issues. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software, Office 365 and Sharepoint. This will be ideal with candidates with a background within 3rd line support/Infrastructure support mainly covering Network/Server & limited IT security. Key Duties/Responsibilities - IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware - Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc. - Implement and support disaster recovery solutions - Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security - Remote access solution implementation and support: VPN, Terminal Services, and Citrix - System documentation to include system reviews and recommendations - Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages - Improve customer service, perception, and satisfaction - Escalate service issues that cannot be completed within agreed service levels - Communicate to customers: keeping them informed of progress, notifying them of impending changes or agreed outages, etc. - Network Switching; VLAN's, Trunks - Firewalls & Routers; Port Forwarding, Routing Side notes - This will be office based and out to end client sites - Driving licence is essential (with minimum points)
05/12/2025
Full time
Field Service Infrastructure Engineer / 3rd Line Engineer This role is responsible for all onsite service and support needs for our customers helping them with infrastructure related issues. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software, Office 365 and Sharepoint. This will be ideal with candidates with a background within 3rd line support/Infrastructure support mainly covering Network/Server & limited IT security. Key Duties/Responsibilities - IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware - Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc. - Implement and support disaster recovery solutions - Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security - Remote access solution implementation and support: VPN, Terminal Services, and Citrix - System documentation to include system reviews and recommendations - Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages - Improve customer service, perception, and satisfaction - Escalate service issues that cannot be completed within agreed service levels - Communicate to customers: keeping them informed of progress, notifying them of impending changes or agreed outages, etc. - Network Switching; VLAN's, Trunks - Firewalls & Routers; Port Forwarding, Routing Side notes - This will be office based and out to end client sites - Driving licence is essential (with minimum points)
The Job: We're delighted to be assisting our client with their need for a 2nd Line Support Engineer to join their growing IT team. Supporting their service desk where their Service Desk Engineers are the first contact point for their clients when reporting and resolving service incidents and requests. Their Service Desk team deliver excellent customer service to their customers. You will be able to continuously grow and develop your skills and certifications working alongside their clients and as their business grows. Responsibilities will include: Provide one touch close troubleshooting on initial ticket logging Call handling and troubleshooting via telephone and remote support software Logging of changes and troubleshooting steps taken using CRM system Accurate time logging and updating tickets Adhering to standard operating processes Updating documentation in line with best practice and SOPs Providing a high level of customer service to all clients Liaising with 3rd party software vendors Determine root causes and implement short/ long term fixes where appropriate Work toward achieving team and company KPIs The Person: For this role, our client is seeking someone with experience of working for a MSP with 2 years IT experience and great people skills. Other skills and experience they are seeking include: Windows Desktop and Server operating systems experience Microsoft 365 administration experience Office Desktop software experience Anti-Virus troubleshooting experience Desktop, Laptop & Printer troubleshooting experience Broadband line diagnosis operational understanding Networking and Wi-Fi Operational understanding Mac/Linux operational understanding Operational knowledge of Active Directory A problem solver It would be lovely if you have gained qualifications such as CompTIA-A+, Microsoft Certifications, BTEC Lvl. 4 in Computing or similar field The Salary: £26-32,000 depending on experience The Hours: Monday - Friday 9am - 5.30pm The Location: Bristol - Hybrid working (3 days in the office) The Benefits: Free Microsoft training and certifications with ongoing professional development, 24 days holiday + Bank Holidays which increase with experience, Car Parking, Pension
05/12/2025
Full time
The Job: We're delighted to be assisting our client with their need for a 2nd Line Support Engineer to join their growing IT team. Supporting their service desk where their Service Desk Engineers are the first contact point for their clients when reporting and resolving service incidents and requests. Their Service Desk team deliver excellent customer service to their customers. You will be able to continuously grow and develop your skills and certifications working alongside their clients and as their business grows. Responsibilities will include: Provide one touch close troubleshooting on initial ticket logging Call handling and troubleshooting via telephone and remote support software Logging of changes and troubleshooting steps taken using CRM system Accurate time logging and updating tickets Adhering to standard operating processes Updating documentation in line with best practice and SOPs Providing a high level of customer service to all clients Liaising with 3rd party software vendors Determine root causes and implement short/ long term fixes where appropriate Work toward achieving team and company KPIs The Person: For this role, our client is seeking someone with experience of working for a MSP with 2 years IT experience and great people skills. Other skills and experience they are seeking include: Windows Desktop and Server operating systems experience Microsoft 365 administration experience Office Desktop software experience Anti-Virus troubleshooting experience Desktop, Laptop & Printer troubleshooting experience Broadband line diagnosis operational understanding Networking and Wi-Fi Operational understanding Mac/Linux operational understanding Operational knowledge of Active Directory A problem solver It would be lovely if you have gained qualifications such as CompTIA-A+, Microsoft Certifications, BTEC Lvl. 4 in Computing or similar field The Salary: £26-32,000 depending on experience The Hours: Monday - Friday 9am - 5.30pm The Location: Bristol - Hybrid working (3 days in the office) The Benefits: Free Microsoft training and certifications with ongoing professional development, 24 days holiday + Bank Holidays which increase with experience, Car Parking, Pension
Role: Technical Operations Manager - Systems, Projects & Support Location: Shoreditch (Office-Based) Salary: £65,000 + Performance-Related Bonuses About the Company: This rapidly scaling MSP delivers cloud, cybersecurity, VoIP, automation, and infrastructure services to a diverse and growing client base. With a strong focus on innovation and people development, the business offers a fast-moving, collaborative environment where technical leadership genuinely shapes how the company operates and grows. The Opportunity: We're seeking a hands-on Technical Operations Manager with strong MSP experience to lead an engineering team, act as the senior technical escalation point, and drive internal and client-facing transformation projects. This is a pivotal role for an experienced technical leader who enjoys balancing deep technical involvement with people management, service quality, and operational improvements. Key Responsibilities: Technical Leadership & Escalation Act as the senior escalation point for complex 3rd-line infrastructure, cloud, and networking issues. Lead and govern technical delivery across: Azure, Office 365, Windows Server SonicWall firewalls, VPN & security VMware/Hyper-V 3CX VoIP & supporting network infrastructure Own patching, maintenance standards, security alignment, and DR strategies. Ensure high-quality documentation, deployments, and configuration practices. Team Leadership & Performance Line-manage 2nd & 3rd line engineers, conducting 1:1s, coaching, and skills development. Drive a culture of accountability, high performance, and technical excellence. Support recruitment, onboarding, and long-term progression within the technical team. Project Delivery Lead and deliver internal and client-focused technical projects including: Cloud migrations Infrastructure upgrades VoIP deployments Network/security improvements Define scope, risks, timelines, and outcomes, ensuring delivery within agreed parameters. Work cross-functionally with leadership, service delivery, and commercial teams. Systems, Workflow & Process Development Improve service desk operations, technical standards, and ITIL-aligned processes. Monitor and enhance SLAs, KPIs, and client satisfaction metrics. Support continuous service quality improvements and operational consistency. Desirable Skills These skills are beneficial but not core requirements for the role. Experience with CRM or PSA platforms (Salesforce, Dynamics 365, Autotask, etc.) Workflow automation using PowerShell, Power Automate, or SQL reporting Experience with internal system optimisation or business process automation Familiarity with ConnectWise, ServiceNow, or similar ITSM environments What You'll Bring At least 5 years in an MSP environment , with proven team leadership. Strong hands-on technical experience across cloud, infrastructure, networking, and VoIP. A background providing 3rd line escalation support in fast-paced MSP settings. Solid experience delivering and overseeing technical projects. Excellent communication and stakeholder management skills. A proactive approach to standards, service improvement, and operational stability. What We Offer £65,000 base salary + performance-related bonuses A structured development path with training and certifications Ownership over internal systems, service quality, and technical direction A collaborative, inclusive, and growth-focused culture Direct influence over how the business scales its service delivery If this sounds like the ideal next role for you, please apply now with an up-to-date CV to be considered.
04/12/2025
Full time
Role: Technical Operations Manager - Systems, Projects & Support Location: Shoreditch (Office-Based) Salary: £65,000 + Performance-Related Bonuses About the Company: This rapidly scaling MSP delivers cloud, cybersecurity, VoIP, automation, and infrastructure services to a diverse and growing client base. With a strong focus on innovation and people development, the business offers a fast-moving, collaborative environment where technical leadership genuinely shapes how the company operates and grows. The Opportunity: We're seeking a hands-on Technical Operations Manager with strong MSP experience to lead an engineering team, act as the senior technical escalation point, and drive internal and client-facing transformation projects. This is a pivotal role for an experienced technical leader who enjoys balancing deep technical involvement with people management, service quality, and operational improvements. Key Responsibilities: Technical Leadership & Escalation Act as the senior escalation point for complex 3rd-line infrastructure, cloud, and networking issues. Lead and govern technical delivery across: Azure, Office 365, Windows Server SonicWall firewalls, VPN & security VMware/Hyper-V 3CX VoIP & supporting network infrastructure Own patching, maintenance standards, security alignment, and DR strategies. Ensure high-quality documentation, deployments, and configuration practices. Team Leadership & Performance Line-manage 2nd & 3rd line engineers, conducting 1:1s, coaching, and skills development. Drive a culture of accountability, high performance, and technical excellence. Support recruitment, onboarding, and long-term progression within the technical team. Project Delivery Lead and deliver internal and client-focused technical projects including: Cloud migrations Infrastructure upgrades VoIP deployments Network/security improvements Define scope, risks, timelines, and outcomes, ensuring delivery within agreed parameters. Work cross-functionally with leadership, service delivery, and commercial teams. Systems, Workflow & Process Development Improve service desk operations, technical standards, and ITIL-aligned processes. Monitor and enhance SLAs, KPIs, and client satisfaction metrics. Support continuous service quality improvements and operational consistency. Desirable Skills These skills are beneficial but not core requirements for the role. Experience with CRM or PSA platforms (Salesforce, Dynamics 365, Autotask, etc.) Workflow automation using PowerShell, Power Automate, or SQL reporting Experience with internal system optimisation or business process automation Familiarity with ConnectWise, ServiceNow, or similar ITSM environments What You'll Bring At least 5 years in an MSP environment , with proven team leadership. Strong hands-on technical experience across cloud, infrastructure, networking, and VoIP. A background providing 3rd line escalation support in fast-paced MSP settings. Solid experience delivering and overseeing technical projects. Excellent communication and stakeholder management skills. A proactive approach to standards, service improvement, and operational stability. What We Offer £65,000 base salary + performance-related bonuses A structured development path with training and certifications Ownership over internal systems, service quality, and technical direction A collaborative, inclusive, and growth-focused culture Direct influence over how the business scales its service delivery If this sounds like the ideal next role for you, please apply now with an up-to-date CV to be considered.
Technical Operations Manager - Shoreditch, London - Great Opportunity! Salary : Dependant on experience Are you a hands-on Technical Operations Manager ready to lead a high-performing engineering team while driving major internal transformation projects? My client, an established and rapidly scaling MSP in Shoreditch, is looking for an experienced technical leader to take ownership of their internal systems, cloud infrastructure, and operational delivery. This is a role for someone who thrives in fast-paced environments, enjoys solving complex technical challenges, and wants genuine influence over how a business scales from the inside out. As Technical Operations Manager, you will: Lead Technical Delivery & Escalations Act as the senior technical escalation point for infrastructure, cloud, networking and security. Oversee technologies including Azure, Office 365, Windows Server, SonicWall, VMware/Hyper-V, and 3CX. Ensure patching, security compliance, DR strategy and documentation standards are consistently met. Manage & Develop the Engineering Team Line-manage a skilled team of 2nd/3rd Line Engineers. Deliver coaching, 1:1s, performance management and personal development plans. Support recruitment and shape a high-accountability, high-performance culture. Own Internal Systems & Business Platforms Lead the ongoing development and optimisation of internal CRM/PSA systems (Salesforce or Dynamics). Oversee integrations across Autotask, telephony, finance and automation tooling. Manage third-party vendors and toolsets. Drive Projects & Internal Transformation Own end-to-end delivery of internal projects: CRM rebuilds, cloud migrations, infrastructure upgrades, and workflow automation. Work cross-functionally with service delivery, finance, leadership and commercial teams. Automation, Reporting & Process Improvement Lead automation using PowerShell, Power Automate and SQL. Build dashboards and insights to improve service performance. Apply ITIL-aligned best practices to improve SLAs, KPIs and customer experience. What You'll Bring 5+ years in a Managed Service Provider environment. Experience leading or mentoring technical teams. Strong hands-on experience across cloud, infrastructure, virtualisation, networking and automation. Technical depth in: Azure, O365, Windows Server, SonicWall, VMware/Hyper-V, 3CX, Salesforce or Dynamics, Autotask. The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN
04/12/2025
Full time
Technical Operations Manager - Shoreditch, London - Great Opportunity! Salary : Dependant on experience Are you a hands-on Technical Operations Manager ready to lead a high-performing engineering team while driving major internal transformation projects? My client, an established and rapidly scaling MSP in Shoreditch, is looking for an experienced technical leader to take ownership of their internal systems, cloud infrastructure, and operational delivery. This is a role for someone who thrives in fast-paced environments, enjoys solving complex technical challenges, and wants genuine influence over how a business scales from the inside out. As Technical Operations Manager, you will: Lead Technical Delivery & Escalations Act as the senior technical escalation point for infrastructure, cloud, networking and security. Oversee technologies including Azure, Office 365, Windows Server, SonicWall, VMware/Hyper-V, and 3CX. Ensure patching, security compliance, DR strategy and documentation standards are consistently met. Manage & Develop the Engineering Team Line-manage a skilled team of 2nd/3rd Line Engineers. Deliver coaching, 1:1s, performance management and personal development plans. Support recruitment and shape a high-accountability, high-performance culture. Own Internal Systems & Business Platforms Lead the ongoing development and optimisation of internal CRM/PSA systems (Salesforce or Dynamics). Oversee integrations across Autotask, telephony, finance and automation tooling. Manage third-party vendors and toolsets. Drive Projects & Internal Transformation Own end-to-end delivery of internal projects: CRM rebuilds, cloud migrations, infrastructure upgrades, and workflow automation. Work cross-functionally with service delivery, finance, leadership and commercial teams. Automation, Reporting & Process Improvement Lead automation using PowerShell, Power Automate and SQL. Build dashboards and insights to improve service performance. Apply ITIL-aligned best practices to improve SLAs, KPIs and customer experience. What You'll Bring 5+ years in a Managed Service Provider environment. Experience leading or mentoring technical teams. Strong hands-on experience across cloud, infrastructure, virtualisation, networking and automation. Technical depth in: Azure, O365, Windows Server, SonicWall, VMware/Hyper-V, 3CX, Salesforce or Dynamics, Autotask. The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN
3rd Line IT Support & Implementation Engineer - Job Specification Location: Reigate Reports to: Technical Team Leader Working Environment: Fast-paced MSP / customer-centric technical team About the Company Our client is a leading technology services provider delivering IT managed services, cloud solutions, and modern infrastructure support to organisations across the UK. They focus on empowering businesses through high-quality technical expertise, innovation, and a customer-first approach. They are looking for enthusiastic and experienced professionals who enjoy solving complex technical challenges and want to join a growing organisation with strong progression opportunities. Over the last 5 years, MFK Recruitment has placed 45 IT professionals with this company, and 32 are still thriving there today ! Role Overview The 3rd Line IT Support & Implementation Engineer will be responsible for providing expert technical support, resolving complex escalations, and delivering project work across a wide range of technologies. This role requires deep technical knowledge, excellent communication skills, and the ability to collaborate with Level 1 and Level 2 teams. As the 3rd Line IT Support & Implementation Engineer, you will play a key role in system reliability, process improvement, and ensuring seamless delivery of technical change. Key Responsibilities Act as the primary escalation point for technical queries passed from Level 1 and Level 2 engineers. Review, organise, and execute technical changes received through tickets or project work. Support high-priority incidents (P1), outages, or security events, coordinating effectively across teams. Work within the 3rd-tier call queue during peak demand (no general call handling expected). Focus exclusively on escalated helpdesk tickets unless required to support triage during exceptional busy periods. Deliver proactive tasks including firmware upgrades, project delivery, process development, and recurring infrastructure checks. Collaborate closely with other Level 3 engineers to drive continuous service improvement and innovation. Participate in Change Advisory Board activities, helping to manage technical risk and change control. Qualifications & Experience Minimum 7+ years' experience within a technical helpdesk or MSP environment. Strong communication skills with the ability to explain complex issues clearly. Active Directory & Group Policy administration. Exchange administration experience. Advanced expertise with Microsoft technologies (Azure, Microsoft 365, Windows Server). Strong networking understanding: TCP/IP, VLANs, firewalls, wireless technologies. Experience with firewalls: FortiGate, Cisco, SonicWall, WatchGuard. Backup technologies: Azure, Veeam. Virtualisation experience: Hyper-V, VMware, AVD, RDS. Deep knowledge of Microsoft 365, including MFA. Able to troubleshoot and answer advanced networking queries. Why This Role? This position is ideal for an experienced 3rd Line IT Support & Implementation Engineer who thrives in a fast-paced technical environment. You'll have the opportunity to work on complex issues, influence change, and contribute to ongoing service improvement. The role offers exposure to advanced technologies, project delivery, and high-impact technical decision-making.
04/12/2025
Full time
3rd Line IT Support & Implementation Engineer - Job Specification Location: Reigate Reports to: Technical Team Leader Working Environment: Fast-paced MSP / customer-centric technical team About the Company Our client is a leading technology services provider delivering IT managed services, cloud solutions, and modern infrastructure support to organisations across the UK. They focus on empowering businesses through high-quality technical expertise, innovation, and a customer-first approach. They are looking for enthusiastic and experienced professionals who enjoy solving complex technical challenges and want to join a growing organisation with strong progression opportunities. Over the last 5 years, MFK Recruitment has placed 45 IT professionals with this company, and 32 are still thriving there today ! Role Overview The 3rd Line IT Support & Implementation Engineer will be responsible for providing expert technical support, resolving complex escalations, and delivering project work across a wide range of technologies. This role requires deep technical knowledge, excellent communication skills, and the ability to collaborate with Level 1 and Level 2 teams. As the 3rd Line IT Support & Implementation Engineer, you will play a key role in system reliability, process improvement, and ensuring seamless delivery of technical change. Key Responsibilities Act as the primary escalation point for technical queries passed from Level 1 and Level 2 engineers. Review, organise, and execute technical changes received through tickets or project work. Support high-priority incidents (P1), outages, or security events, coordinating effectively across teams. Work within the 3rd-tier call queue during peak demand (no general call handling expected). Focus exclusively on escalated helpdesk tickets unless required to support triage during exceptional busy periods. Deliver proactive tasks including firmware upgrades, project delivery, process development, and recurring infrastructure checks. Collaborate closely with other Level 3 engineers to drive continuous service improvement and innovation. Participate in Change Advisory Board activities, helping to manage technical risk and change control. Qualifications & Experience Minimum 7+ years' experience within a technical helpdesk or MSP environment. Strong communication skills with the ability to explain complex issues clearly. Active Directory & Group Policy administration. Exchange administration experience. Advanced expertise with Microsoft technologies (Azure, Microsoft 365, Windows Server). Strong networking understanding: TCP/IP, VLANs, firewalls, wireless technologies. Experience with firewalls: FortiGate, Cisco, SonicWall, WatchGuard. Backup technologies: Azure, Veeam. Virtualisation experience: Hyper-V, VMware, AVD, RDS. Deep knowledge of Microsoft 365, including MFA. Able to troubleshoot and answer advanced networking queries. Why This Role? This position is ideal for an experienced 3rd Line IT Support & Implementation Engineer who thrives in a fast-paced technical environment. You'll have the opportunity to work on complex issues, influence change, and contribute to ongoing service improvement. The role offers exposure to advanced technologies, project delivery, and high-impact technical decision-making.
Azure Specialist / Cloud Engineer Tech stack - IT Support, 2nd/3rd Line, Azure, Office 365, Sharepoint, Microsoft Cloud Specialist - £35-45k Looking for a role where every day feels a bit different? This friendly, long-standing IT support team is on the lookout for a Cloud Specialist who knows their way around Office 365 and Azure and enjoys helping customers get the best out of their tech. You'll get stuck into everything from solving support tickets (both remote and onsite) to delivering cloud projects and shaping technical proposals with the MD. You'll also play a big part in supporting and mentoring the team, sharing your experience and helping others grow. We're looking for someone who's spent a few years in an MSP or similar environment - but the role is definitely open to candidates who have worked in-house and knows O365 inside-out (licensing, migrations, admin - the lot), and has hands-on experience building or moving customers to Azure. SharePoint and Teams Phone know-how is a big bonus. You'll need to be a strong communicator, a natural problem-solver, and happy to take part in an on-call rota (around one weekend in six). A driving licence is essential as the role mixes office, home and field work. There will be a variety of other IT Support work to get involved in but the main focus will be MS Cloud based. If anyone is interested in gaining additional Azure quals then these guys have you covered. If you want variety, stability, and a team that genuinely has each other's backs, this is a cracking place to be. Benefits include - pension, life cover, critical illness, healthshield, income protection, 25 days + BH, paid for certs, free parking , access to company vans for travel. For further details and to apply please send your CV to IT Support Engineer - Cloud - Tech stack - IT Support, 2nd/3rd Line, Azure, Office 365, Sharepoint, Microsoft Cloud Specialist Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
04/12/2025
Full time
Azure Specialist / Cloud Engineer Tech stack - IT Support, 2nd/3rd Line, Azure, Office 365, Sharepoint, Microsoft Cloud Specialist - £35-45k Looking for a role where every day feels a bit different? This friendly, long-standing IT support team is on the lookout for a Cloud Specialist who knows their way around Office 365 and Azure and enjoys helping customers get the best out of their tech. You'll get stuck into everything from solving support tickets (both remote and onsite) to delivering cloud projects and shaping technical proposals with the MD. You'll also play a big part in supporting and mentoring the team, sharing your experience and helping others grow. We're looking for someone who's spent a few years in an MSP or similar environment - but the role is definitely open to candidates who have worked in-house and knows O365 inside-out (licensing, migrations, admin - the lot), and has hands-on experience building or moving customers to Azure. SharePoint and Teams Phone know-how is a big bonus. You'll need to be a strong communicator, a natural problem-solver, and happy to take part in an on-call rota (around one weekend in six). A driving licence is essential as the role mixes office, home and field work. There will be a variety of other IT Support work to get involved in but the main focus will be MS Cloud based. If anyone is interested in gaining additional Azure quals then these guys have you covered. If you want variety, stability, and a team that genuinely has each other's backs, this is a cracking place to be. Benefits include - pension, life cover, critical illness, healthshield, income protection, 25 days + BH, paid for certs, free parking , access to company vans for travel. For further details and to apply please send your CV to IT Support Engineer - Cloud - Tech stack - IT Support, 2nd/3rd Line, Azure, Office 365, Sharepoint, Microsoft Cloud Specialist Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Job Title: Technical Projects & Support Engineer (CRM & IT) Location: Central London Salary: Up to £60,000 DOE We are a rapidly growing Managed Service Provider (MSP) delivering secure, scalable, and transformative IT solutions across the UK. Our expertise spans cloud, cybersecurity, automation, and VoIP-helping clients reimagine how technology supports their business growth. We're seeking a Technical Projects & Support Engineer to take ownership of internal CRM transformation projects (Salesforce or Microsoft Dynamics 365) while also providing senior-level IT support within our MSP environment (2nd/3rd Line). This role is ideal for someone with strong technical skills who can balance hands-on engineering with strategic project delivery. The Role You will lead the optimisation, integration, and ongoing improvement of our internal CRM systems, ensuring they work seamlessly with other operational platforms. Alongside CRM projects, you'll serve as a senior escalation point for technical support, delivering Level 2/3 assistance across infrastructure, networking, security, cloud, and voice services. Key Responsibilities CRM Systems Ownership & Development Lead the full implementation, rebuild, or optimisation of Salesforce or Microsoft Dynamics 365. Design and deploy automation for workflows including sales, onboarding, ticketing, quoting, billing, and renewals. Integrate CRM systems with tools such as Autotask, 3CX, and licensing/billing platforms. Manage vendor relationships, ensuring delivery is on time, on budget, and aligned with requirements. Project Delivery & Systems Improvement Own system improvement projects from requirements gathering to deployment. Work closely with leadership and operational teams to streamline processes and improve efficiency. Oversee external consultants where necessary, ensuring quality and measurable outcomes. Technical Support (L2/L3) Act as a senior escalation point for complex issues across Windows Server, Azure, O365, VMware/Hyper-V, SonicWall, and 3CX. Provide advanced troubleshooting and configuration for infrastructure, networking, cloud, and voice services. Contribute to process automation and maintain clear, accurate technical documentation. What You'll Bring 5+ years' experience in an MSP or IT services environment. Proven track record of leading CRM system projects (Salesforce or Microsoft Dynamics 365). Strong technical skills with the ability to build, configure, and support systems directly. Experience integrating CRM with PSA tools, VoIP platforms, and billing/licensing systems. Proficiency with SQL queries and reporting. Excellent communication, project ownership, and vendor management skills. PowerShell or automation scripting skills (desirable). Knowledge of ITIL processes and improving internal service workflows (advantageous). What's on Offer Up to £60,000 DOE Opportunity to lead impactful CRM and infrastructure projects from start to finish Paid training and certification support A supportive, collaborative environment that values innovation and initiative If you're looking for a role where you can combine high-level technical support with strategic project delivery, this is your opportunity to make a measurable impact. Apply today to be considered for this exciting role.
04/12/2025
Full time
Job Title: Technical Projects & Support Engineer (CRM & IT) Location: Central London Salary: Up to £60,000 DOE We are a rapidly growing Managed Service Provider (MSP) delivering secure, scalable, and transformative IT solutions across the UK. Our expertise spans cloud, cybersecurity, automation, and VoIP-helping clients reimagine how technology supports their business growth. We're seeking a Technical Projects & Support Engineer to take ownership of internal CRM transformation projects (Salesforce or Microsoft Dynamics 365) while also providing senior-level IT support within our MSP environment (2nd/3rd Line). This role is ideal for someone with strong technical skills who can balance hands-on engineering with strategic project delivery. The Role You will lead the optimisation, integration, and ongoing improvement of our internal CRM systems, ensuring they work seamlessly with other operational platforms. Alongside CRM projects, you'll serve as a senior escalation point for technical support, delivering Level 2/3 assistance across infrastructure, networking, security, cloud, and voice services. Key Responsibilities CRM Systems Ownership & Development Lead the full implementation, rebuild, or optimisation of Salesforce or Microsoft Dynamics 365. Design and deploy automation for workflows including sales, onboarding, ticketing, quoting, billing, and renewals. Integrate CRM systems with tools such as Autotask, 3CX, and licensing/billing platforms. Manage vendor relationships, ensuring delivery is on time, on budget, and aligned with requirements. Project Delivery & Systems Improvement Own system improvement projects from requirements gathering to deployment. Work closely with leadership and operational teams to streamline processes and improve efficiency. Oversee external consultants where necessary, ensuring quality and measurable outcomes. Technical Support (L2/L3) Act as a senior escalation point for complex issues across Windows Server, Azure, O365, VMware/Hyper-V, SonicWall, and 3CX. Provide advanced troubleshooting and configuration for infrastructure, networking, cloud, and voice services. Contribute to process automation and maintain clear, accurate technical documentation. What You'll Bring 5+ years' experience in an MSP or IT services environment. Proven track record of leading CRM system projects (Salesforce or Microsoft Dynamics 365). Strong technical skills with the ability to build, configure, and support systems directly. Experience integrating CRM with PSA tools, VoIP platforms, and billing/licensing systems. Proficiency with SQL queries and reporting. Excellent communication, project ownership, and vendor management skills. PowerShell or automation scripting skills (desirable). Knowledge of ITIL processes and improving internal service workflows (advantageous). What's on Offer Up to £60,000 DOE Opportunity to lead impactful CRM and infrastructure projects from start to finish Paid training and certification support A supportive, collaborative environment that values innovation and initiative If you're looking for a role where you can combine high-level technical support with strategic project delivery, this is your opportunity to make a measurable impact. Apply today to be considered for this exciting role.
3rd Line Support Engineer Location: Buckinghamshire Salary: Up to £40,000 (DOE) + Flexible Working + BenefitsWe're seeking a talented 3rd Line Support Engineer to join a growing MSP and play a crucial role in delivering high-level technical support and leading IT projects. This role is perfect for someone who thrives on resolving complex challenges, enjoys mentoring colleagues, and is eager to take ownership of advanced technical solutions. As a 3rd Line Support Engineer , you will act as a senior escalation point within the support team, ensuring smooth IT operations across a wide range of systems. Alongside troubleshooting complex issues, you'll guide and develop 1st and 2nd line engineers, while taking the lead on infrastructure and cloud-based projects. Key Responsibilities of the 3rd Line Support Engineer: In this role, you will be responsible for delivering advanced 2nd and 3rd line technical support, resolving complex IT issues, and ensuring consistently high service standards. You will act as a mentor to junior engineers, encouraging knowledge sharing and best practice across the team, while also taking ownership of infrastructure and cloud-based projects from design through to completion. The role will also see you providing hands-on support with servers and networks, ensuring IT systems remain compliant with security and operational standards, and delivering technical training sessions to upskill colleagues and strengthen internal capabilities. Essential Technical Skills Microsoft Infrastructure: Strong experience with Windows Server, Active Directory, and Microsoft operating systems Virtualisation: Hands-on expertise with Hyper-V Cloud Services: Proficiency with Office 365 and Microsoft Azure platforms Infrastructure Projects: Proven track record in delivering server and network installation projects Incident Management: Ability to make quick, effective technical decisions during critical incidents 3rd Line Support Engineer , Azure, Windows Server, Office 365, Hyper-V, Network TroubleshootingThis is an excellent opportunity for an ambitious 3rd Line Support Engineer to join a fast-growing MSP that offers genuine career progression, recognised training, and the chance to gain certifications while working in a supportive and forward-thinking team.
04/12/2025
Full time
3rd Line Support Engineer Location: Buckinghamshire Salary: Up to £40,000 (DOE) + Flexible Working + BenefitsWe're seeking a talented 3rd Line Support Engineer to join a growing MSP and play a crucial role in delivering high-level technical support and leading IT projects. This role is perfect for someone who thrives on resolving complex challenges, enjoys mentoring colleagues, and is eager to take ownership of advanced technical solutions. As a 3rd Line Support Engineer , you will act as a senior escalation point within the support team, ensuring smooth IT operations across a wide range of systems. Alongside troubleshooting complex issues, you'll guide and develop 1st and 2nd line engineers, while taking the lead on infrastructure and cloud-based projects. Key Responsibilities of the 3rd Line Support Engineer: In this role, you will be responsible for delivering advanced 2nd and 3rd line technical support, resolving complex IT issues, and ensuring consistently high service standards. You will act as a mentor to junior engineers, encouraging knowledge sharing and best practice across the team, while also taking ownership of infrastructure and cloud-based projects from design through to completion. The role will also see you providing hands-on support with servers and networks, ensuring IT systems remain compliant with security and operational standards, and delivering technical training sessions to upskill colleagues and strengthen internal capabilities. Essential Technical Skills Microsoft Infrastructure: Strong experience with Windows Server, Active Directory, and Microsoft operating systems Virtualisation: Hands-on expertise with Hyper-V Cloud Services: Proficiency with Office 365 and Microsoft Azure platforms Infrastructure Projects: Proven track record in delivering server and network installation projects Incident Management: Ability to make quick, effective technical decisions during critical incidents 3rd Line Support Engineer , Azure, Windows Server, Office 365, Hyper-V, Network TroubleshootingThis is an excellent opportunity for an ambitious 3rd Line Support Engineer to join a fast-growing MSP that offers genuine career progression, recognised training, and the chance to gain certifications while working in a supportive and forward-thinking team.
Get Staffed Online Recruitment Limited
Richmond, Surrey
IT Service Engineer Location: Surrey/London - Home-Based with Travel to Customer SitesSalary: £27 - £29,000 per annum (depending on experience)Employment Type: Full-Time Join our client as an IT Service Engineer - Home Based Opportunity with Great Benefits! Are you passionate about technology and delivering outstanding customer service As an IT Service Engineer, you'll be at the forefront of solving technical queries while working in a dynamic, remote environment. You'll gain exposure to the full IT landscape, not just a narrow subset of technology, making this a perfect opportunity for anyone who thrives on learning the latest technologies and making an impact. Why You'll Love This Role: Work from Home: Enjoy the freedom and flexibility of working from home while staying connected with a supportive, collaborative team. You'll also have the opportunity to visit customer sites, adding variety to your routine. Grow Your Skills: Our client offers sponsored training and development programs, along with a technical exams incentive scheme, so you'll be continually enhancing your knowledge and career. Comprehensive Health & Wellness Package: Benefit from private medical insurance and their Employee Assistance Programme to support your well-being. Annual Leave: You'll receive 20 days of annual leave, plus bank holidays, and even a day off to celebrate your birthday! After completing one year of service, you'll accrue an additional day of annual leave for each year! Tech Perks: You'll be provided with all the necessary IT equipment and a company mobile phone, ensuring you're set up for success. Financial Security: Their company pension scheme will help you plan for the future. What You'll Do Be the first point of contact for technical queries via phone, email, and the ITSM tool. Manage and progress tickets, ensuring clear and consistent communication with clients. Create and maintain process documentation Work closely with 2nd and 3rd Line teams to deliver timely solutions. Receive and set up new hardware to customer specifications. Visit customer sites to install and configure hardware as required and to provide face-to-face support. Create detailed, customer-specific hardware build guides to support deployments. Stay ahead of emerging technologies to deliver the best service. What They're Looking For: A background in Managed Service Providers (MSP) or B2B environments. Experience with Office 365, Azure/Entra, Windows 11, macOS, and iOS. A proactive problem solver who is self-motivated and adaptable. Excellent communication skills with a passion for delivering first-class service. Strong organisational skills and effective time management to handle multiple priorities and deadlines. Travel Requirements:Due to the locations of our customer sites, applicants must: Hold a full, valid UK driving licence and have access to a car for site visits, and Be able to travel reliably via public transport to London, Surrey and other areas of the UK. Please note: These requirements are essential for the role. Ready to Join If you're excited about advancing your career while enjoying great benefits and a flexible working environment, they'd love to hear from you. How to ApplyJoin our client in delivering top-tier IT services and be part of a team that values innovation, collaboration, and professional growth. If you are a driven and experienced IT Service ngineer looking for a new challenge, they would love to hear from you. Apply now through the company's dedicated recruitment portal and take your career to the next level!
04/12/2025
Full time
IT Service Engineer Location: Surrey/London - Home-Based with Travel to Customer SitesSalary: £27 - £29,000 per annum (depending on experience)Employment Type: Full-Time Join our client as an IT Service Engineer - Home Based Opportunity with Great Benefits! Are you passionate about technology and delivering outstanding customer service As an IT Service Engineer, you'll be at the forefront of solving technical queries while working in a dynamic, remote environment. You'll gain exposure to the full IT landscape, not just a narrow subset of technology, making this a perfect opportunity for anyone who thrives on learning the latest technologies and making an impact. Why You'll Love This Role: Work from Home: Enjoy the freedom and flexibility of working from home while staying connected with a supportive, collaborative team. You'll also have the opportunity to visit customer sites, adding variety to your routine. Grow Your Skills: Our client offers sponsored training and development programs, along with a technical exams incentive scheme, so you'll be continually enhancing your knowledge and career. Comprehensive Health & Wellness Package: Benefit from private medical insurance and their Employee Assistance Programme to support your well-being. Annual Leave: You'll receive 20 days of annual leave, plus bank holidays, and even a day off to celebrate your birthday! After completing one year of service, you'll accrue an additional day of annual leave for each year! Tech Perks: You'll be provided with all the necessary IT equipment and a company mobile phone, ensuring you're set up for success. Financial Security: Their company pension scheme will help you plan for the future. What You'll Do Be the first point of contact for technical queries via phone, email, and the ITSM tool. Manage and progress tickets, ensuring clear and consistent communication with clients. Create and maintain process documentation Work closely with 2nd and 3rd Line teams to deliver timely solutions. Receive and set up new hardware to customer specifications. Visit customer sites to install and configure hardware as required and to provide face-to-face support. Create detailed, customer-specific hardware build guides to support deployments. Stay ahead of emerging technologies to deliver the best service. What They're Looking For: A background in Managed Service Providers (MSP) or B2B environments. Experience with Office 365, Azure/Entra, Windows 11, macOS, and iOS. A proactive problem solver who is self-motivated and adaptable. Excellent communication skills with a passion for delivering first-class service. Strong organisational skills and effective time management to handle multiple priorities and deadlines. Travel Requirements:Due to the locations of our customer sites, applicants must: Hold a full, valid UK driving licence and have access to a car for site visits, and Be able to travel reliably via public transport to London, Surrey and other areas of the UK. Please note: These requirements are essential for the role. Ready to Join If you're excited about advancing your career while enjoying great benefits and a flexible working environment, they'd love to hear from you. How to ApplyJoin our client in delivering top-tier IT services and be part of a team that values innovation, collaboration, and professional growth. If you are a driven and experienced IT Service ngineer looking for a new challenge, they would love to hear from you. Apply now through the company's dedicated recruitment portal and take your career to the next level!
3rd Line IT Support Engineer Education Organisation - Stevenage (1 day office-based, 4 days remote/onsite) Salary: £35K-£38K (DOE) Benefits: Up to 10% pension 28 days annual leave + bank holidays A leading education organisation based in Stevenage is seeking a skilled and proactive 3rd Line IT Support Engineer to join their Technology in Schools team. This hybrid role offers a mix of office-based, remote, and onsite work supporting educational settings across the region. Position Overview: As a 3rd Line IT Support Engineer, you'll be a senior technical escalation point as well as contributing to technical project delivery. You'll work closely with internal teams, school stakeholders, and third-party providers to ensure seamless service delivery and continuous improvement. Key Skills Required: Windows Server (), Active Directory Familiarity with VMware and/or Hyper-V Strong hands-on experience with networking (LAN/WAN, Switching, Firewalls, VLANs) Advanced knowledge of Microsoft 365 (Exchange, SharePoint, Teams) Experience with Microsoft Endpoint Manager / Intune Solid understanding of Azure (including Azure AD and virtual machines) Remote Desktop Services Backup and recovery solutions across cloud and on-prem environments Previous expereince in an Education/MSP setting - preferred Full UK driving licence and access to a vehicle Desirable Skills: Exposure to project management methodologies Commercial awareness and ability to align technical solutions with business needs Key Responsibilities: Lead and deliver IT infrastructure projects across educational settings Provide remote and onsite support across Hertfordshire Act as a senior escalation point for complex technical issues Collaborate with Account Managers to scope and design technical solutions Maintain technical documentation and contribute to service improvement Build trusted relationships with school stakeholders and internal teams What You'll Get: Competitive salary up to £38,000 DOE Hybrid working: 1 day in Stevenage office, 4 days remote/onsite Generous pension contribution (up to 10%) 28 days annual leave plus bank holidays Supportive team environment with real career progression Opportunity to work on impactful projects in the education sector Apply now to (dot) com to join a forward-thinking MSP with a strong reputation and a friendly team culture. Key skills: MSP, 1st line, 2nd Line, 3rd Line, IT Support, Managed services, Microsoft, Azure, Office 365, IT Infrastructure, MSP, Education, Stevenage, Hertfordshire, St Albans, Welwyn Garden City, Hertford, Luton Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
04/12/2025
Full time
3rd Line IT Support Engineer Education Organisation - Stevenage (1 day office-based, 4 days remote/onsite) Salary: £35K-£38K (DOE) Benefits: Up to 10% pension 28 days annual leave + bank holidays A leading education organisation based in Stevenage is seeking a skilled and proactive 3rd Line IT Support Engineer to join their Technology in Schools team. This hybrid role offers a mix of office-based, remote, and onsite work supporting educational settings across the region. Position Overview: As a 3rd Line IT Support Engineer, you'll be a senior technical escalation point as well as contributing to technical project delivery. You'll work closely with internal teams, school stakeholders, and third-party providers to ensure seamless service delivery and continuous improvement. Key Skills Required: Windows Server (), Active Directory Familiarity with VMware and/or Hyper-V Strong hands-on experience with networking (LAN/WAN, Switching, Firewalls, VLANs) Advanced knowledge of Microsoft 365 (Exchange, SharePoint, Teams) Experience with Microsoft Endpoint Manager / Intune Solid understanding of Azure (including Azure AD and virtual machines) Remote Desktop Services Backup and recovery solutions across cloud and on-prem environments Previous expereince in an Education/MSP setting - preferred Full UK driving licence and access to a vehicle Desirable Skills: Exposure to project management methodologies Commercial awareness and ability to align technical solutions with business needs Key Responsibilities: Lead and deliver IT infrastructure projects across educational settings Provide remote and onsite support across Hertfordshire Act as a senior escalation point for complex technical issues Collaborate with Account Managers to scope and design technical solutions Maintain technical documentation and contribute to service improvement Build trusted relationships with school stakeholders and internal teams What You'll Get: Competitive salary up to £38,000 DOE Hybrid working: 1 day in Stevenage office, 4 days remote/onsite Generous pension contribution (up to 10%) 28 days annual leave plus bank holidays Supportive team environment with real career progression Opportunity to work on impactful projects in the education sector Apply now to (dot) com to join a forward-thinking MSP with a strong reputation and a friendly team culture. Key skills: MSP, 1st line, 2nd Line, 3rd Line, IT Support, Managed services, Microsoft, Azure, Office 365, IT Infrastructure, MSP, Education, Stevenage, Hertfordshire, St Albans, Welwyn Garden City, Hertford, Luton Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
