We’re looking for a Data Engineer to work across the Involved Group, the collective behind globally renowned dance and electronic music labels including Anjunabeats and Anjunadeep, spanning label services and distribution, music publishing, events promotion and artist management.
This is a key role within our Technology Department, responsible for developing and managing data pipelines, automating data collection processes, and creating analytics dashboards to provide actionable insights across the company, directly impacting strategy.
This role involves working closely with a variety of departments to understand their data needs, developing solutions that streamline data analysis and reporting processes. Reporting to the Head of Technology, our Data Engineer ensures that data analytics initiatives are strategically aligned, efficiently executed, and contribute to the company's overall objectives.
Location: Bermondsey, London
Working pattern: Part-time (3 days/week) – either in-person at our lively Bermondsey office, hybrid, or home-working.
____________________________
Who we are:
Based in Bermondsey, the Involved group of companies includes:
Involved Productions, home of globally renowned independent dance and electronic music labels Anjunabeats, Anjunadeep and Anjunachill, as well as our label and distribution services.
Involved Live, the touring and events company responsible for a portfolio of international events, festivals, and all-night-long showcases, creating unforgettable experiences for fans globally.
Involved Publishing, a progressive independent music publisher, representing cutting-edge producers, writers and artists from around the world.
Involved Management is a boutique artist management company that is responsible for steering the careers of Above & Beyond, Lane 8, Le Youth and Dusky.
We offer careers, not just jobs, and our team embrace the entrepreneurial spirit, independent mindset and respectful culture we have created, building community and connection through music.
____________________________
Our Data Engineer is responsible for:
Analytics Dashboard Creation: Developing and optimising Tableau dashboards that provide clear, actionable insights to various teams, including Streaming & Promotions, Label Directors, and Publishing.
Data Pipeline Development: Designing, building, and maintaining efficient and scalable data pipelines to automate the collection, transformation, and delivery of data to and from various sources, including DSPs, FUGA Analytics, Google Analytics, Chartmetric, Curve, etc.
Database Management: Developing and maintaining the company’s database structure, ensuring data accuracy, security, and accessibility for analytics purposes.
Teaching: Providing support and training to ensure teams are making effective use of analytics tools and dashboards.
Tailoring : Collaborating with different departments to understand their data needs, and working creatively to provide tailored analytics solutions.
Building: Supporting the Head of Technology in building and maintaining cross-platform automations.
Innovation and Research: Staying up to date with the latest trends and technologies in data engineering and analytics, exploring new tools and methodologies that can enhance our data capabilities.
This list is not exhaustive – we may ask you to go beyond your job description on occasion, and we hope the role will change and develop with you.
____________________________
About you:
The ideal candidate for this role will likely have:
a solid foundation in Python and JavaScript, ideally with proficiency in other programming languages.
experience designing and implementing ETL pipelines, specifically using Apache Airflow (Astronomer).
hands-on experience with ETL frameworks, particularly dbt (data build tool).
SQL and various database management system skills.
a good understanding of different database types, designs, and data modelling systems.
experience with cloud platforms like AWS and GCP, including services such as BigQuery, RDS, and Athena.
familiarity with Tableau and project management tools like monday.com and Notion.
knowledge of APIs from music Digital Service Providers (e.g., Spotify, Apple Music).
previous experience at a record label, music distributor, or music publisher.
an understanding of the music industry
excellent analytical, problem-solving, and communication skills.
a proactive approach to learning, excitement about problem-solving, approaching new projects with an open mind.
strong accuracy and attention to detail.
good written and verbal communication skills, the ability to explain complex ideas using non-technical language.
the ability to prioritise and manage their time independently.
____________________________
What we offer:
A competitive salary (£50-60k pro rata)
Participation in our Profit Share Scheme
20 days annual leave
A benefits package to support your wellbeing, including access to local gyms and fitness classes, and subscription to health apps including Calm, Headspace and Strava
A collection of enhanced family policies to support your family life
The opportunity to attend a variety of live events
Cycle to work scheme
Season ticket loans
A lively, collaborative office environment, and a flexible hybrid working policy
Paid time off to volunteer with our local charitable initiatives
Applications
Closing date for applications is 21 November 2025, although we may close applications earlier.
If you need more information before applying, email us at people@anjunabeats.com.
We are committed to inclusion, and encourage applications from anyone with relevant experience and skills. If you require any adjustments throughout the application process to meet your needs and help you perform at your best, please let us know.
28/10/2025
Part time
We’re looking for a Data Engineer to work across the Involved Group, the collective behind globally renowned dance and electronic music labels including Anjunabeats and Anjunadeep, spanning label services and distribution, music publishing, events promotion and artist management.
This is a key role within our Technology Department, responsible for developing and managing data pipelines, automating data collection processes, and creating analytics dashboards to provide actionable insights across the company, directly impacting strategy.
This role involves working closely with a variety of departments to understand their data needs, developing solutions that streamline data analysis and reporting processes. Reporting to the Head of Technology, our Data Engineer ensures that data analytics initiatives are strategically aligned, efficiently executed, and contribute to the company's overall objectives.
Location: Bermondsey, London
Working pattern: Part-time (3 days/week) – either in-person at our lively Bermondsey office, hybrid, or home-working.
____________________________
Who we are:
Based in Bermondsey, the Involved group of companies includes:
Involved Productions, home of globally renowned independent dance and electronic music labels Anjunabeats, Anjunadeep and Anjunachill, as well as our label and distribution services.
Involved Live, the touring and events company responsible for a portfolio of international events, festivals, and all-night-long showcases, creating unforgettable experiences for fans globally.
Involved Publishing, a progressive independent music publisher, representing cutting-edge producers, writers and artists from around the world.
Involved Management is a boutique artist management company that is responsible for steering the careers of Above & Beyond, Lane 8, Le Youth and Dusky.
We offer careers, not just jobs, and our team embrace the entrepreneurial spirit, independent mindset and respectful culture we have created, building community and connection through music.
____________________________
Our Data Engineer is responsible for:
Analytics Dashboard Creation: Developing and optimising Tableau dashboards that provide clear, actionable insights to various teams, including Streaming & Promotions, Label Directors, and Publishing.
Data Pipeline Development: Designing, building, and maintaining efficient and scalable data pipelines to automate the collection, transformation, and delivery of data to and from various sources, including DSPs, FUGA Analytics, Google Analytics, Chartmetric, Curve, etc.
Database Management: Developing and maintaining the company’s database structure, ensuring data accuracy, security, and accessibility for analytics purposes.
Teaching: Providing support and training to ensure teams are making effective use of analytics tools and dashboards.
Tailoring : Collaborating with different departments to understand their data needs, and working creatively to provide tailored analytics solutions.
Building: Supporting the Head of Technology in building and maintaining cross-platform automations.
Innovation and Research: Staying up to date with the latest trends and technologies in data engineering and analytics, exploring new tools and methodologies that can enhance our data capabilities.
This list is not exhaustive – we may ask you to go beyond your job description on occasion, and we hope the role will change and develop with you.
____________________________
About you:
The ideal candidate for this role will likely have:
a solid foundation in Python and JavaScript, ideally with proficiency in other programming languages.
experience designing and implementing ETL pipelines, specifically using Apache Airflow (Astronomer).
hands-on experience with ETL frameworks, particularly dbt (data build tool).
SQL and various database management system skills.
a good understanding of different database types, designs, and data modelling systems.
experience with cloud platforms like AWS and GCP, including services such as BigQuery, RDS, and Athena.
familiarity with Tableau and project management tools like monday.com and Notion.
knowledge of APIs from music Digital Service Providers (e.g., Spotify, Apple Music).
previous experience at a record label, music distributor, or music publisher.
an understanding of the music industry
excellent analytical, problem-solving, and communication skills.
a proactive approach to learning, excitement about problem-solving, approaching new projects with an open mind.
strong accuracy and attention to detail.
good written and verbal communication skills, the ability to explain complex ideas using non-technical language.
the ability to prioritise and manage their time independently.
____________________________
What we offer:
A competitive salary (£50-60k pro rata)
Participation in our Profit Share Scheme
20 days annual leave
A benefits package to support your wellbeing, including access to local gyms and fitness classes, and subscription to health apps including Calm, Headspace and Strava
A collection of enhanced family policies to support your family life
The opportunity to attend a variety of live events
Cycle to work scheme
Season ticket loans
A lively, collaborative office environment, and a flexible hybrid working policy
Paid time off to volunteer with our local charitable initiatives
Applications
Closing date for applications is 21 November 2025, although we may close applications earlier.
If you need more information before applying, email us at people@anjunabeats.com.
We are committed to inclusion, and encourage applications from anyone with relevant experience and skills. If you require any adjustments throughout the application process to meet your needs and help you perform at your best, please let us know.
Derbyshire Fire & Rescue Service
Derbyshire Fire & Rescue Service Headquarters, Ripley, UK
3rd Line ICT Support Engineer
Salary £50,000* per annum - *the salary includes a market supplement (reviewed annually), base pay band Grade F (£36,124 - £40,476).
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire.
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Support Engineer to assist in ensuring the IT infrastructure, Systems and Data are fit for purpose, secure, subject to continual improvement, and that our end-users are provided excellent support and customer service.
As a 3rd Line ICT Support Engineer, you will be responsible for providing support for a range of infrastructure technologies, including networking, switches, firewalls, windows servers, end user systems, station end equipment (mobile devices, pagers, alerters), supporting system administrators and troubleshooting issues across the ICT estate.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing and solving issues across our ICT infrastructure, systems and data including physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management and organisational skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment.
A strong understanding of networking technologies, including switches & firewalls.
A strong understanding of Microsoft Windows operating system technologies.
A strong understanding of virtualised server and desktop provision.
A strong understanding of cloud-based infrastructure.
An excellent all-round ICT support understanding and working as part of a busy technical team.
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
There will be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours, usually worked Monday to Friday, however you may occasionally need to work beyond normal office hours, evenings and weekends as required. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours.
Family friendly policies.
Annual Leave entitlement of 27 days, increasing to 32 days after 5 years’ service.
Free, secure on-site car parking.
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations.
Employee discount scheme (Boost).
Employee support networks.
Enhanced Maternity Pay (subject to meeting eligibility criteria).
Occupational Sick Pay subject to length of service, increasing up to 6 months’ full & 6 months’ half after 5 years’ service.
Ongoing training and development opportunities.
Eligibility to join the Local Government Pension Scheme with generous employer contributions.
Eligibility to join Additional Voluntary Contributions (AVC) offering highly beneficial tax advantages.
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities. Under the Disability Confident scheme, we will offer an interview to a fair and proportionate number of applicants with a disability that meet the essential criteria for the role.
We are committed to safeguarding and promoting the welfare of Adults, Children and Young People. Our recruitment and selection procedures reflect this, and all staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
To apply please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=931
The closing date for completed applications is midnight on 20.04.2025 . Interviews will be held in the week commencing 12.05.2025.
For an informal chat regarding the role please contact the ICT Service Delivery Manager Brett Clements on 01773 305344 or email bclements@derbys-fire.gov.uk.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
03/04/2025
Full time
3rd Line ICT Support Engineer
Salary £50,000* per annum - *the salary includes a market supplement (reviewed annually), base pay band Grade F (£36,124 - £40,476).
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire.
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Support Engineer to assist in ensuring the IT infrastructure, Systems and Data are fit for purpose, secure, subject to continual improvement, and that our end-users are provided excellent support and customer service.
As a 3rd Line ICT Support Engineer, you will be responsible for providing support for a range of infrastructure technologies, including networking, switches, firewalls, windows servers, end user systems, station end equipment (mobile devices, pagers, alerters), supporting system administrators and troubleshooting issues across the ICT estate.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing and solving issues across our ICT infrastructure, systems and data including physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management and organisational skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment.
A strong understanding of networking technologies, including switches & firewalls.
A strong understanding of Microsoft Windows operating system technologies.
A strong understanding of virtualised server and desktop provision.
A strong understanding of cloud-based infrastructure.
An excellent all-round ICT support understanding and working as part of a busy technical team.
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
There will be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours, usually worked Monday to Friday, however you may occasionally need to work beyond normal office hours, evenings and weekends as required. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours.
Family friendly policies.
Annual Leave entitlement of 27 days, increasing to 32 days after 5 years’ service.
Free, secure on-site car parking.
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations.
Employee discount scheme (Boost).
Employee support networks.
Enhanced Maternity Pay (subject to meeting eligibility criteria).
Occupational Sick Pay subject to length of service, increasing up to 6 months’ full & 6 months’ half after 5 years’ service.
Ongoing training and development opportunities.
Eligibility to join the Local Government Pension Scheme with generous employer contributions.
Eligibility to join Additional Voluntary Contributions (AVC) offering highly beneficial tax advantages.
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities. Under the Disability Confident scheme, we will offer an interview to a fair and proportionate number of applicants with a disability that meet the essential criteria for the role.
We are committed to safeguarding and promoting the welfare of Adults, Children and Young People. Our recruitment and selection procedures reflect this, and all staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
To apply please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=931
The closing date for completed applications is midnight on 20.04.2025 . Interviews will be held in the week commencing 12.05.2025.
For an informal chat regarding the role please contact the ICT Service Delivery Manager Brett Clements on 01773 305344 or email bclements@derbys-fire.gov.uk.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
Business Development ManagerLocation: Dartford Hours of Work: Monday to Friday 8am to 5pm Job Purpose To support company growth, my client requires a Business Development Manager to operate from their Dartford head office, to identify and secure new business sales through targeted sale strategies. Key Responsibilities: Sales Growth: Identify and secure new business opportunities in the hard facilities management sector through targeted sales strategies and market outreach. Client Engagement: Develop and maintain strong relationships with clients, understanding their needs and ensuring the highest levels of customer satisfaction. Strategic Development: Create and execute strategic business development plans to achieve and exceed company revenue targets. Market Insight: Conduct thorough market research to stay informed about industry trends, competitor activities, and emerging opportunities. Proposal Management: Support the Tender & Bid Team in preparing professional and successful submissions, presentations, and bids to prospective clients. Cross-Functional Collaboration: Work closely with the Tender & Bid, marketing, and technical teams to ensure cohesive service delivery and brand alignment. Pipeline Management: Utilise Pipedrive CRM to meticulously manage the departmental sales pipeline, ensuring timely updates, accurate forecasting, and adherence to key performance indicators (KPIs). Lead Nurturing: Implement a comprehensive lead nurturing strategy, guiding prospects through the sales funnel with effective communication and targeted engagement. Performance Reporting: Regularly prepare and present insightful reports on pipeline health, lead generation efforts, and overall business development performance. Qualifications: Experience: Minimum of 5 years of business development or sales experience, specifically within the hard facilities management sector. Skills: Strong communication, negotiation, and relationship-building skills. Proven ability to engage with clients at all levels. Education: FM qualification desirable but not essential. English and Maths High level education/qualifications to support the job requirements. Attributes: Highly motivated, results-driven, and able to work autonomously as well as collaboratively. Knowledge: In-depth understanding of the UK facilities management market, particularly hard services such as HVAC, electrical, and mechanical systems. Knowledge: Strong understanding of sales and marketing principles and best practices. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Excellent understanding of CRM systems, with expertise in Pipedrive or similar platforms. Working knowledge of the M&E and Facilities Management sector (desirable). Experience with tender preparation and submission processes. Knowledge of digital marketing techniques and tools (e.g., SEO, SEM, social media advertising). Experience working with data and generating insightful reports. Excellent communication, interpersonal, and presentation skills. Ability to work independently and as part of a team, meeting deadlines and exceeding expectations. Personal Qualities: Highly motivated and results-oriented, with a strong work ethic. Excellent time management and organisational skills. Ability to thrive in a fast-paced environment and prioritise effectively. Strong analytical and problem-solving skills. Excellent communication, interpersonal, and negotiation skills. Strong attention to detail and accuracy. Ability to build and maintain strong relationships with clients and colleagues. A strong commitment to continuous learning and development. JBRP1_UKTJ
06/12/2025
Full time
Business Development ManagerLocation: Dartford Hours of Work: Monday to Friday 8am to 5pm Job Purpose To support company growth, my client requires a Business Development Manager to operate from their Dartford head office, to identify and secure new business sales through targeted sale strategies. Key Responsibilities: Sales Growth: Identify and secure new business opportunities in the hard facilities management sector through targeted sales strategies and market outreach. Client Engagement: Develop and maintain strong relationships with clients, understanding their needs and ensuring the highest levels of customer satisfaction. Strategic Development: Create and execute strategic business development plans to achieve and exceed company revenue targets. Market Insight: Conduct thorough market research to stay informed about industry trends, competitor activities, and emerging opportunities. Proposal Management: Support the Tender & Bid Team in preparing professional and successful submissions, presentations, and bids to prospective clients. Cross-Functional Collaboration: Work closely with the Tender & Bid, marketing, and technical teams to ensure cohesive service delivery and brand alignment. Pipeline Management: Utilise Pipedrive CRM to meticulously manage the departmental sales pipeline, ensuring timely updates, accurate forecasting, and adherence to key performance indicators (KPIs). Lead Nurturing: Implement a comprehensive lead nurturing strategy, guiding prospects through the sales funnel with effective communication and targeted engagement. Performance Reporting: Regularly prepare and present insightful reports on pipeline health, lead generation efforts, and overall business development performance. Qualifications: Experience: Minimum of 5 years of business development or sales experience, specifically within the hard facilities management sector. Skills: Strong communication, negotiation, and relationship-building skills. Proven ability to engage with clients at all levels. Education: FM qualification desirable but not essential. English and Maths High level education/qualifications to support the job requirements. Attributes: Highly motivated, results-driven, and able to work autonomously as well as collaboratively. Knowledge: In-depth understanding of the UK facilities management market, particularly hard services such as HVAC, electrical, and mechanical systems. Knowledge: Strong understanding of sales and marketing principles and best practices. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Excellent understanding of CRM systems, with expertise in Pipedrive or similar platforms. Working knowledge of the M&E and Facilities Management sector (desirable). Experience with tender preparation and submission processes. Knowledge of digital marketing techniques and tools (e.g., SEO, SEM, social media advertising). Experience working with data and generating insightful reports. Excellent communication, interpersonal, and presentation skills. Ability to work independently and as part of a team, meeting deadlines and exceeding expectations. Personal Qualities: Highly motivated and results-oriented, with a strong work ethic. Excellent time management and organisational skills. Ability to thrive in a fast-paced environment and prioritise effectively. Strong analytical and problem-solving skills. Excellent communication, interpersonal, and negotiation skills. Strong attention to detail and accuracy. Ability to build and maintain strong relationships with clients and colleagues. A strong commitment to continuous learning and development. JBRP1_UKTJ
New Business ITSM Sales Executive / ITSM Solutions Sales IT / MSP Location: Hybrid, Watford (2 days per week in office) Type: Full-time Salary: £60,000 £80,000 + commission About the Role Were seeking an experienced New Business Solutions Sales Executive with a proven track record in ITSM solutions sales, software integration, and automation. This is a high-impact, consultative sales role focused on driving new business growth through strategic lead generation, solution selling, and relationship building across Managed Service Providers (MSPs) and enterprise customers. Youll leverage your domain expertise in IT Service Management (ITSM) to understand customer challenges, demonstrate the value of automation and integration, and position our services as a trusted extension of their IT operations. This is an opportunity to join a rapidly growing international organisation and play a pivotal role in expanding our footprint within the ITSM and MSP ecosystem. Key Responsibilities New Business Development & Lead Generation Drive proactive new business acquisition through outbound prospecting, targeted campaigns, and strategic networking within the ITSM / MSP sector. Identify and engage key decision-makers across IT, Operations, and Service Management functions. Qualify, nurture, and convert leads into opportunities through a consultative, value-driven approach. Develop tailored engagement strategies leveraging CRM and sales intelligence tools (HubSpot, Salesforce, LinkedIn Sales Navigator). Solution Sales & Deal Management Lead discovery sessions to uncover client pain points around ITSM, integration, and automation. Deliver solution-oriented demos and workshops, aligning our services to customer use cases and business outcomes. Navigate complex, multi-stakeholder sales cycles with precision and persistence. Own the full sales cycle from prospecting and qualification to negotiation, close, and successful handover to the delivery team. Position our solutions as strategic, outcome-driven partnerships that enhance efficiency, visibility, and automation for clients. Industry Expertise & Collaboration Stay current with trends in ITSM platforms (ServiceNow, BMC, Freshservice, Jira Service Management, etc.), integration tools, and service automation technologies. Share market insights and customer feedback with internal teams to shape go-to-market and product strategies. Collaborate cross-functionally with Marketing, Product, and Partner teams to align campaigns and customer success efforts. Maintain accurate pipeline and forecasting data using established CRM and reporting processes. What Were Looking For Required: A HUNTER ITSM industry new business experience is a must. You will have an engaging personality and solution expertise. Understanding user experience to put together the building blocks for success service design. Proven experience in new business lead generation and solution sales within ITSM, IT services, or MSP environments. Demonstrated success selling ITSM or automation-based integration solutions (e.g., ServiceNow, Jira, or similar). Strong understanding of managed services, outsourcing models, and recurring revenue sales structures. Experience managing complex B2B sales cycles involving multiple stakeholders and technical evaluations. Excellent communication, presentation, and consultative selling skills. Self-starter mentality with a strong ownership mindset and bias for results. Domain knowledge of ITSM frameworks (ITIL, SIAM, etc.). Understanding integration platforms, automation tools, or workflow orchestration solutions. Experience of selling into MSPs or enterprise IT service teams, or, reseller experience. Additional Information HQ based in Finland initial onboarding includes a 1-week induction and culture immersion at our Finnish headquarters. Global offices located in London, Finland, USA, and Germany. Collaborative, innovative environment with a focus on professional growth, autonomy, and shared success. JBRP1_UKTJ
06/12/2025
Full time
New Business ITSM Sales Executive / ITSM Solutions Sales IT / MSP Location: Hybrid, Watford (2 days per week in office) Type: Full-time Salary: £60,000 £80,000 + commission About the Role Were seeking an experienced New Business Solutions Sales Executive with a proven track record in ITSM solutions sales, software integration, and automation. This is a high-impact, consultative sales role focused on driving new business growth through strategic lead generation, solution selling, and relationship building across Managed Service Providers (MSPs) and enterprise customers. Youll leverage your domain expertise in IT Service Management (ITSM) to understand customer challenges, demonstrate the value of automation and integration, and position our services as a trusted extension of their IT operations. This is an opportunity to join a rapidly growing international organisation and play a pivotal role in expanding our footprint within the ITSM and MSP ecosystem. Key Responsibilities New Business Development & Lead Generation Drive proactive new business acquisition through outbound prospecting, targeted campaigns, and strategic networking within the ITSM / MSP sector. Identify and engage key decision-makers across IT, Operations, and Service Management functions. Qualify, nurture, and convert leads into opportunities through a consultative, value-driven approach. Develop tailored engagement strategies leveraging CRM and sales intelligence tools (HubSpot, Salesforce, LinkedIn Sales Navigator). Solution Sales & Deal Management Lead discovery sessions to uncover client pain points around ITSM, integration, and automation. Deliver solution-oriented demos and workshops, aligning our services to customer use cases and business outcomes. Navigate complex, multi-stakeholder sales cycles with precision and persistence. Own the full sales cycle from prospecting and qualification to negotiation, close, and successful handover to the delivery team. Position our solutions as strategic, outcome-driven partnerships that enhance efficiency, visibility, and automation for clients. Industry Expertise & Collaboration Stay current with trends in ITSM platforms (ServiceNow, BMC, Freshservice, Jira Service Management, etc.), integration tools, and service automation technologies. Share market insights and customer feedback with internal teams to shape go-to-market and product strategies. Collaborate cross-functionally with Marketing, Product, and Partner teams to align campaigns and customer success efforts. Maintain accurate pipeline and forecasting data using established CRM and reporting processes. What Were Looking For Required: A HUNTER ITSM industry new business experience is a must. You will have an engaging personality and solution expertise. Understanding user experience to put together the building blocks for success service design. Proven experience in new business lead generation and solution sales within ITSM, IT services, or MSP environments. Demonstrated success selling ITSM or automation-based integration solutions (e.g., ServiceNow, Jira, or similar). Strong understanding of managed services, outsourcing models, and recurring revenue sales structures. Experience managing complex B2B sales cycles involving multiple stakeholders and technical evaluations. Excellent communication, presentation, and consultative selling skills. Self-starter mentality with a strong ownership mindset and bias for results. Domain knowledge of ITSM frameworks (ITIL, SIAM, etc.). Understanding integration platforms, automation tools, or workflow orchestration solutions. Experience of selling into MSPs or enterprise IT service teams, or, reseller experience. Additional Information HQ based in Finland initial onboarding includes a 1-week induction and culture immersion at our Finnish headquarters. Global offices located in London, Finland, USA, and Germany. Collaborative, innovative environment with a focus on professional growth, autonomy, and shared success. JBRP1_UKTJ
Head of Product Operations and Support A leading global provider of new generation IT solutions to the global Travel, Transportation and Logistics industries is looking for a Head of Product Operations and Support. The role reports to the Chief Customer Officer. The Head of Product Operations and Support is a key leadership role responsible for establishing, managing, and scaling high-performing global support and operations functions. The role entails defining operational strategies, fostering service delivery excellence, driving support automation and ensuring a superior customer experience across all products and services that support mission-critical business operations in the aviation, cruise and hospitality industries worldwide. While the IT Operations team under the CTO manages 24x7 cloud infrastructure operations, this is a complimentary role focused on application-related support. Currently, Product Operations and Support functions operate within individual product lines. This role is part of an effort to consolidate these into a centralized function. The consolidated team will be responsible for all application-layer support activities, including platform-related issues, production incident management, performance monitoring, L2/L3 issue resolution and end-user ticket handling. Key Responsibilities: Support Strategy and Operations Setup - Design the global support operations framework, covering incident management, service request handling, L2/L3 models and escalation handling. - Establish and manage a 24x7 global support structure including regional support teams, tools, processes and SLAs. - Define operating models for product support, including interfaces with Cloud Operations, Product, Engineering, Delivery and Customer Success teams. - Drive operational efficiency in all dimensions - consolidation of activities, usage of tools, new models based on AI. People and Process Leadership - Build and lead a high-performing team of support managers, operations analysts and technical specialists. - Define and institutionalize SOPs, playbooks, onboarding frameworks, shift models and knowledge management systems. - Drive operational excellence using ITIL or equivalent service management frameworks. Customer Experience and Escalation Management - Ensure responsive and technically sound support experience for all customer segments. - Serve as a senior escalation point for critical issues impacting customer business, both internally and externally. - Work closely with Customer Success to track and improve CSAT, NPS and incident resolution metrics. Tools, Automation & Data - Lead evaluation and implementation of support platforms (e.g., ServiceNow, Jira Service Desk). - Implement monitoring, alerting and proactive issue detection systems to reduce reactive support. - Drive automation of repeatable processes to reduce MTTR (mean time to resolution) and increase efficiency. Governance, Reporting & Stakeholder Communication - Develop governance frameworks including service performance reviews, RCA tracking and compliance reporting. - Own operational dashboards, SLA/KPI reporting and executive-level updates. - Work cross-functionally with Cloud Operations, Product, Engineering, and Delivery to ensure timely feedback loops and resolution. Continuous Improvement and Innovation - Identify operational gaps and drive continuous improvement programs. - Introduce the best practices from SaaS/enterprise product support and global operations. - Stay current with industry trends in support automation, self-service and AI-driven support models. Mandatory Requirements: - 15+ years of experience in leading support/operations roles in enterprise SaaS or technology environments. - Familiarity with cloud-based environments (AWS) and observability platforms. - Background in managing support across hybrid or multi-tenant platforms. - Proven experience in building and scaling global support teams and operational processes. - Expertise in support tooling, incident/problem/change management and SLA/KPI frameworks. - Strong customer focus with a deep understanding of service delivery in a mission-critical business context. - Operational efficiency improvement through usage of tools including AI driven models - Exceptional leadership, communication and stakeholder management skills. Desirable Skills: - Exposure to the aviation, logistics or travel technology sectors. - Certifications in ITIL, PMP, or equivalent service and project management methodologies. - Experience in DevOps/SRE environments with close coordination with engineering and QA. Practicalities: - Flexible Location. - Competitive Package. - International travel required.
06/12/2025
Full time
Head of Product Operations and Support A leading global provider of new generation IT solutions to the global Travel, Transportation and Logistics industries is looking for a Head of Product Operations and Support. The role reports to the Chief Customer Officer. The Head of Product Operations and Support is a key leadership role responsible for establishing, managing, and scaling high-performing global support and operations functions. The role entails defining operational strategies, fostering service delivery excellence, driving support automation and ensuring a superior customer experience across all products and services that support mission-critical business operations in the aviation, cruise and hospitality industries worldwide. While the IT Operations team under the CTO manages 24x7 cloud infrastructure operations, this is a complimentary role focused on application-related support. Currently, Product Operations and Support functions operate within individual product lines. This role is part of an effort to consolidate these into a centralized function. The consolidated team will be responsible for all application-layer support activities, including platform-related issues, production incident management, performance monitoring, L2/L3 issue resolution and end-user ticket handling. Key Responsibilities: Support Strategy and Operations Setup - Design the global support operations framework, covering incident management, service request handling, L2/L3 models and escalation handling. - Establish and manage a 24x7 global support structure including regional support teams, tools, processes and SLAs. - Define operating models for product support, including interfaces with Cloud Operations, Product, Engineering, Delivery and Customer Success teams. - Drive operational efficiency in all dimensions - consolidation of activities, usage of tools, new models based on AI. People and Process Leadership - Build and lead a high-performing team of support managers, operations analysts and technical specialists. - Define and institutionalize SOPs, playbooks, onboarding frameworks, shift models and knowledge management systems. - Drive operational excellence using ITIL or equivalent service management frameworks. Customer Experience and Escalation Management - Ensure responsive and technically sound support experience for all customer segments. - Serve as a senior escalation point for critical issues impacting customer business, both internally and externally. - Work closely with Customer Success to track and improve CSAT, NPS and incident resolution metrics. Tools, Automation & Data - Lead evaluation and implementation of support platforms (e.g., ServiceNow, Jira Service Desk). - Implement monitoring, alerting and proactive issue detection systems to reduce reactive support. - Drive automation of repeatable processes to reduce MTTR (mean time to resolution) and increase efficiency. Governance, Reporting & Stakeholder Communication - Develop governance frameworks including service performance reviews, RCA tracking and compliance reporting. - Own operational dashboards, SLA/KPI reporting and executive-level updates. - Work cross-functionally with Cloud Operations, Product, Engineering, and Delivery to ensure timely feedback loops and resolution. Continuous Improvement and Innovation - Identify operational gaps and drive continuous improvement programs. - Introduce the best practices from SaaS/enterprise product support and global operations. - Stay current with industry trends in support automation, self-service and AI-driven support models. Mandatory Requirements: - 15+ years of experience in leading support/operations roles in enterprise SaaS or technology environments. - Familiarity with cloud-based environments (AWS) and observability platforms. - Background in managing support across hybrid or multi-tenant platforms. - Proven experience in building and scaling global support teams and operational processes. - Expertise in support tooling, incident/problem/change management and SLA/KPI frameworks. - Strong customer focus with a deep understanding of service delivery in a mission-critical business context. - Operational efficiency improvement through usage of tools including AI driven models - Exceptional leadership, communication and stakeholder management skills. Desirable Skills: - Exposure to the aviation, logistics or travel technology sectors. - Certifications in ITIL, PMP, or equivalent service and project management methodologies. - Experience in DevOps/SRE environments with close coordination with engineering and QA. Practicalities: - Flexible Location. - Competitive Package. - International travel required.
Role: Head of Technology and CybersecurityLocation: Doncaster (Hybrid 2/3 split)Salary: Up to £108,000 + £8,000 Car AllowanceType: Permanent, Full-TimeSummary: We are looking to hire a Head of Technology and Cybersecurity who will lead and manage the design, build, operation, support, and security of a company's technology and information systems. This role oversees Service Delivery, Technical Services, Information Systems, and Cybersecurity, as well as the solutions and systems architecture team. Working closely with the IT Director and senior IT leaders, the Head of Technology & Cybersecurity supports growth through effective use of people, processes, and technology-driven solutions. This position will also manage strategic partners, such as their MSP and Consultancies as well as leading a technical team of around 15 people. They have a significant program of work through 2026 and 2027 and some major projects currently underway. We are looking for someone with strong organisation skills who can approach these in a structured way, prioritizing the workload of the team members Key Responsibilities: Act as a subject matter expert, providing guidance across the function and wider organisation. Ensure services are delivered in line with agreed SLAs and KPIs. Develop, maintain, and oversee company policies and guidance. Design and direct network safeguards to reduce security risks. Regularly review technical efficiency and implement improvements. Lead development and implementation of disaster recovery policies. Direct the creation of high-level and detailed technical designs. Chair the Technical Design Authority (TDA) and present as required. Manage and develop Solution and Security Architects. Ensure compliance and governance requirements are met. Develop and implement strategies to minimise cyber-attack risks. Oversee operational aspects of Business Systems. Stakeholder Management: Will maintain strong relationships with Regional Business Management Teams and Central Service Heads of Function. Will expect to spend an average of 20% of time within Regional, Sales and Site offices. Will deputise for the Group IT Director as and when required. People Management Responsibilities: Shape, develop, and lead a motivated, high-performing team. Support career progression through succession planning where appropriate. Conduct bi-annual Performance Development Reviews and support Personal Development Plans. Confidently manage performance, behavioural, and absence issues, taking action to drive improvement. Essential Skills & Attributes: Proven experience in leading technology teams across infrastructure, applications, and cybersecurity oversight. Strong strategic and organisational skills, able to bring structure and maturity to the team. Experience managing teams of 6-15 people. Broad understanding of IT operations, business systems, and service delivery. Knowledge of IT strategy, enterprise architecture, and security principles. Experience managing third-party service providers and outsourced contracts. Extensive stakeholder management experience. Focus on coaching, developing, and mentoring high-performing teams. Next Steps: Interviews for this role will be held imminently. To be considered, please send your CV to me now to avoid disappointment. Referrals: If this role isn't right for you, do you know someone that might be interested? You could earn £500 of retail vouchers if you refer a successful candidate to Oscar Email louis.metcalfe to recommend someone. Role: Head of Technology and CybersecurityLocation: Doncaster (Hybrid 2/3 split)Salary: Up to £108,000 + £8,000 Car AllowanceType: Permanent, Full-Time Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
06/12/2025
Full time
Role: Head of Technology and CybersecurityLocation: Doncaster (Hybrid 2/3 split)Salary: Up to £108,000 + £8,000 Car AllowanceType: Permanent, Full-TimeSummary: We are looking to hire a Head of Technology and Cybersecurity who will lead and manage the design, build, operation, support, and security of a company's technology and information systems. This role oversees Service Delivery, Technical Services, Information Systems, and Cybersecurity, as well as the solutions and systems architecture team. Working closely with the IT Director and senior IT leaders, the Head of Technology & Cybersecurity supports growth through effective use of people, processes, and technology-driven solutions. This position will also manage strategic partners, such as their MSP and Consultancies as well as leading a technical team of around 15 people. They have a significant program of work through 2026 and 2027 and some major projects currently underway. We are looking for someone with strong organisation skills who can approach these in a structured way, prioritizing the workload of the team members Key Responsibilities: Act as a subject matter expert, providing guidance across the function and wider organisation. Ensure services are delivered in line with agreed SLAs and KPIs. Develop, maintain, and oversee company policies and guidance. Design and direct network safeguards to reduce security risks. Regularly review technical efficiency and implement improvements. Lead development and implementation of disaster recovery policies. Direct the creation of high-level and detailed technical designs. Chair the Technical Design Authority (TDA) and present as required. Manage and develop Solution and Security Architects. Ensure compliance and governance requirements are met. Develop and implement strategies to minimise cyber-attack risks. Oversee operational aspects of Business Systems. Stakeholder Management: Will maintain strong relationships with Regional Business Management Teams and Central Service Heads of Function. Will expect to spend an average of 20% of time within Regional, Sales and Site offices. Will deputise for the Group IT Director as and when required. People Management Responsibilities: Shape, develop, and lead a motivated, high-performing team. Support career progression through succession planning where appropriate. Conduct bi-annual Performance Development Reviews and support Personal Development Plans. Confidently manage performance, behavioural, and absence issues, taking action to drive improvement. Essential Skills & Attributes: Proven experience in leading technology teams across infrastructure, applications, and cybersecurity oversight. Strong strategic and organisational skills, able to bring structure and maturity to the team. Experience managing teams of 6-15 people. Broad understanding of IT operations, business systems, and service delivery. Knowledge of IT strategy, enterprise architecture, and security principles. Experience managing third-party service providers and outsourced contracts. Extensive stakeholder management experience. Focus on coaching, developing, and mentoring high-performing teams. Next Steps: Interviews for this role will be held imminently. To be considered, please send your CV to me now to avoid disappointment. Referrals: If this role isn't right for you, do you know someone that might be interested? You could earn £500 of retail vouchers if you refer a successful candidate to Oscar Email louis.metcalfe to recommend someone. Role: Head of Technology and CybersecurityLocation: Doncaster (Hybrid 2/3 split)Salary: Up to £108,000 + £8,000 Car AllowanceType: Permanent, Full-Time Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
Job Title: IT Change Manager (Associate Vice President) Location: London (3 days on-site) Duration: 6 months (possibility for extension) Working Pattern: Full Time (40 hours per week) Rate: Circa £600/Day Join Our Dynamic Team! Are you an experienced IT Change Manager looking for an opportunity to make a significant impact in the banking and finance sector? Our client is on the hunt for a talented Associate Vice President to spearhead their IT change management initiatives. This role offers a unique chance to shape processes that drive operational excellence and compliance across the organisation. Purpose of the Role: As an IT Change Manager, you will lead the planning, coordination, and control of IT changes within the bank's technology landscape. Your expertise will ensure changes are executed with minimal risk and disruption, while adhering to internal controls and regulatory requirements. The IT Service Delivery team is a cornerstone of EMEA Technology, responsible for managing the processes and tools that enable the planning, delivery, and support of IT services. This function drives continuous improvement in IT Service Management (ITSM) practices, with a strong focus on Operational Resilience and compliance with DORA regulations Key Skills: IT Service Management or Change Management roles. Proven track record in managing end-to-end change processes within complex IT environments. Experienced with regulatory compliance (SOX, PCI-DSS, GDPR, PRA/FCA, DORA, Operational Resilience) and audit readiness. Exposure to DevOps, CI/CD pipelines, and Agile delivery models. Strong understanding of IT infrastructure, applications, and cloud environments. Proficiency in ITSM tools (e.g. ServiceNow). Knowledge of risk assessment methodologies and impact analysis. Ability to interpret metrics and reporting dashboards for continuous improvement. Leadership and facilitation skills (e.g., chairing CAB meetings). Stakeholder management and communication skills for cross-functional collaboration. Analytical and problem-solving abilities for root cause analysis and process optimisation. Attention to detail for compliance and audit requirements. Key Responsibilities: Change Governance & Execution Own and manage the end-to-end IT change management process including standard, emergency, and major changes to ensure controlled and efficient delivery of change initiatives. Chair Change Advisory Board (CAB) meetings to ensure all proposed changes are properly assessed, approved, and scheduled in alignment with business priorities. Collaborate with technical teams, business units, and risk/compliance functions to evaluate change impact and associated risks, enabling informed decision-making. Ensure changes are implemented within agreed change windows and operational readiness standards to minimize service disruption and maintain business continuity. Compliance & Risk Management Ensure all change activities comply with internal policies, audit requirements, and external regulatory standards (e.g., SOX, PCI-DSS, PRA/FCA) to maintain governance and avoid compliance breaches. Maintain accurate and auditable records of change requests, approvals, risk assessments, and implementation outcomes to provide full traceability and support regulatory and audit requirements. Monitor for unauthorized or failed changes and lead root cause analysis and remediation efforts to reduce risk exposure and prevent recurrence of incidents. Support internal and external audits by providing evidence of change governance and traceability to demonstrate compliance and strengthen organisational controls. Reporting & Continuous Improvement Track and report on change metrics, including volumes, success rates, failure trends, and SLA adherence to provide visibility and inform performance improvement initiatives. Identify opportunities to improve change processes, reduce risk, and enhance automation and efficiency to optimise change management practices and support digital transformation goals. Work closely with DevOps, Release Management, and Configuration Management teams to align change practices with Agile methodologies and CI/CD pipelines for faster, safer delivery Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field. ITIL Certification (Intermediate or Expert level) with a focus on Change Management. Familiarity with COBIT and other IT governance frameworks is a plus. Compliance-related certifications (e.g., ISO 27001 Lead Implementer, CISA) are highly desirable. If you're ready to take your career to the next level and lead impactful change in a reputable banking institution, we want to hear from you! Apply Today and Shape the Future of IT Change Management! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
06/12/2025
Contractor
Job Title: IT Change Manager (Associate Vice President) Location: London (3 days on-site) Duration: 6 months (possibility for extension) Working Pattern: Full Time (40 hours per week) Rate: Circa £600/Day Join Our Dynamic Team! Are you an experienced IT Change Manager looking for an opportunity to make a significant impact in the banking and finance sector? Our client is on the hunt for a talented Associate Vice President to spearhead their IT change management initiatives. This role offers a unique chance to shape processes that drive operational excellence and compliance across the organisation. Purpose of the Role: As an IT Change Manager, you will lead the planning, coordination, and control of IT changes within the bank's technology landscape. Your expertise will ensure changes are executed with minimal risk and disruption, while adhering to internal controls and regulatory requirements. The IT Service Delivery team is a cornerstone of EMEA Technology, responsible for managing the processes and tools that enable the planning, delivery, and support of IT services. This function drives continuous improvement in IT Service Management (ITSM) practices, with a strong focus on Operational Resilience and compliance with DORA regulations Key Skills: IT Service Management or Change Management roles. Proven track record in managing end-to-end change processes within complex IT environments. Experienced with regulatory compliance (SOX, PCI-DSS, GDPR, PRA/FCA, DORA, Operational Resilience) and audit readiness. Exposure to DevOps, CI/CD pipelines, and Agile delivery models. Strong understanding of IT infrastructure, applications, and cloud environments. Proficiency in ITSM tools (e.g. ServiceNow). Knowledge of risk assessment methodologies and impact analysis. Ability to interpret metrics and reporting dashboards for continuous improvement. Leadership and facilitation skills (e.g., chairing CAB meetings). Stakeholder management and communication skills for cross-functional collaboration. Analytical and problem-solving abilities for root cause analysis and process optimisation. Attention to detail for compliance and audit requirements. Key Responsibilities: Change Governance & Execution Own and manage the end-to-end IT change management process including standard, emergency, and major changes to ensure controlled and efficient delivery of change initiatives. Chair Change Advisory Board (CAB) meetings to ensure all proposed changes are properly assessed, approved, and scheduled in alignment with business priorities. Collaborate with technical teams, business units, and risk/compliance functions to evaluate change impact and associated risks, enabling informed decision-making. Ensure changes are implemented within agreed change windows and operational readiness standards to minimize service disruption and maintain business continuity. Compliance & Risk Management Ensure all change activities comply with internal policies, audit requirements, and external regulatory standards (e.g., SOX, PCI-DSS, PRA/FCA) to maintain governance and avoid compliance breaches. Maintain accurate and auditable records of change requests, approvals, risk assessments, and implementation outcomes to provide full traceability and support regulatory and audit requirements. Monitor for unauthorized or failed changes and lead root cause analysis and remediation efforts to reduce risk exposure and prevent recurrence of incidents. Support internal and external audits by providing evidence of change governance and traceability to demonstrate compliance and strengthen organisational controls. Reporting & Continuous Improvement Track and report on change metrics, including volumes, success rates, failure trends, and SLA adherence to provide visibility and inform performance improvement initiatives. Identify opportunities to improve change processes, reduce risk, and enhance automation and efficiency to optimise change management practices and support digital transformation goals. Work closely with DevOps, Release Management, and Configuration Management teams to align change practices with Agile methodologies and CI/CD pipelines for faster, safer delivery Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field. ITIL Certification (Intermediate or Expert level) with a focus on Change Management. Familiarity with COBIT and other IT governance frameworks is a plus. Compliance-related certifications (e.g., ISO 27001 Lead Implementer, CISA) are highly desirable. If you're ready to take your career to the next level and lead impactful change in a reputable banking institution, we want to hear from you! Apply Today and Shape the Future of IT Change Management! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
A fantastic opportunity for a Head of Engineering / Software Development Manager to join a well established software organisation undergoing a major technical evolution. This is a senior strategic role leading engineering, QA and cloud operations through a significant SaaS migration and AI enablement programme. You will drive organisational development, technical excellence and delivery maturity while guiding the modernisation of a complex product suite used at scale across two main sectors. Location: Hybrid with minimum of 2 days a week in the Milton Keynes office, UK based Salary: £85,000 - £95,000 per annum with excellent benefits and performance bonus Requirements for Head of Engineering: Strong experience leading large engineering organisations delivering enterprise SaaS products, or transforming legacy on premise or hosted products into SaaS models Proven leadership background managing engineering managers and multiple cross functional teams You will have progressed through a Software Developer career path - while this isn't a hands on role, having an incredibly strong technical understanding and knowledge of a range of technologies is very important Strong ability to build, develop and scale technical organisations of 30 people or more Deep technical grounding with hands on exposure to Azure, AWS or GCP, enterprise software architecture and modern engineering practices Experience of large scale platform migrations, customer transitions and maintaining service continuity Background working with blended QA teams and embedding quality engineering practices Understanding of SRE principles, Infrastructure as Code and cloud operations in product driven environments Excellent ability to drive collaboration across engineering, product, security, professional services and customer facing teams Highly advantageous experience includes: regulated environments, multi cloud operations, AI or ML integration, multi region deployments, education sector systems, API first platforms, legacy to modern engineering uplift Responsibilities for Head of Engineering: Lead and develop engineering managers and technical leads, embedding a culture of quality, innovation and customer focus Shape talent strategy, build high performing teams and create clear progression frameworks across engineering Oversee outsourced QA partnership, define quality metrics, integrate QA within agile workflows and drive continuous improvement in automation and quality engineering Lead the evolution of cloud operations into a product aligned SRE function, embedding Infrastructure as Code, reliability principles and operational excellence Partner closely with product, CTO and wider business teams to ensure delivery aligns with strategic priorities Collaborate with sales, customer experience, professional services and implementation teams to support customer transitions Embed security by design in collaboration with information security and compliance teams Provide architectural direction for SaaS migration, cloud native evolution, microservices, API design and AI engineering methodologies Guide the introduction of AI capabilities across the product suite and ensure responsible AI practices, governance and sector aligned compliance Drive platform modernisation, customer migration tooling, integration frameworks and data integrity for large scale transitions Maintain engineering standards covering code quality, documentation, testing, CI/CD, observability and security Establish metrics driven engineering practices and lead initiatives to reduce lead time, improve deployment frequency and optimise reliability Ensure compliance with ISO27001, GDPR, PCI DSS and sector specific requirements Key focus areas for the first 18 to 24 months: Deliver the engineering enablement plan across SaaS and AI objectives Oversee the technical and operational direction of the SaaS transformation Ensure smooth, reliable customer migrations with no service disruption Strengthen organisational capability through structured hiring and development Embed AI engineering maturity, infrastructure and best practice Drive improvements in deployment cadence, reliability and operational excellence What the role offers: Leadership of a high impact engineering function during a major technology transformation The opportunity to shape the future of a complex product suite used at scale Collaborative, people focused working culture with strong professional development pathways Applications: If you would like to apply for this unique Head of Engineering position, please send your CV via the relevant links. We are committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by separately emailing app
05/12/2025
Full time
A fantastic opportunity for a Head of Engineering / Software Development Manager to join a well established software organisation undergoing a major technical evolution. This is a senior strategic role leading engineering, QA and cloud operations through a significant SaaS migration and AI enablement programme. You will drive organisational development, technical excellence and delivery maturity while guiding the modernisation of a complex product suite used at scale across two main sectors. Location: Hybrid with minimum of 2 days a week in the Milton Keynes office, UK based Salary: £85,000 - £95,000 per annum with excellent benefits and performance bonus Requirements for Head of Engineering: Strong experience leading large engineering organisations delivering enterprise SaaS products, or transforming legacy on premise or hosted products into SaaS models Proven leadership background managing engineering managers and multiple cross functional teams You will have progressed through a Software Developer career path - while this isn't a hands on role, having an incredibly strong technical understanding and knowledge of a range of technologies is very important Strong ability to build, develop and scale technical organisations of 30 people or more Deep technical grounding with hands on exposure to Azure, AWS or GCP, enterprise software architecture and modern engineering practices Experience of large scale platform migrations, customer transitions and maintaining service continuity Background working with blended QA teams and embedding quality engineering practices Understanding of SRE principles, Infrastructure as Code and cloud operations in product driven environments Excellent ability to drive collaboration across engineering, product, security, professional services and customer facing teams Highly advantageous experience includes: regulated environments, multi cloud operations, AI or ML integration, multi region deployments, education sector systems, API first platforms, legacy to modern engineering uplift Responsibilities for Head of Engineering: Lead and develop engineering managers and technical leads, embedding a culture of quality, innovation and customer focus Shape talent strategy, build high performing teams and create clear progression frameworks across engineering Oversee outsourced QA partnership, define quality metrics, integrate QA within agile workflows and drive continuous improvement in automation and quality engineering Lead the evolution of cloud operations into a product aligned SRE function, embedding Infrastructure as Code, reliability principles and operational excellence Partner closely with product, CTO and wider business teams to ensure delivery aligns with strategic priorities Collaborate with sales, customer experience, professional services and implementation teams to support customer transitions Embed security by design in collaboration with information security and compliance teams Provide architectural direction for SaaS migration, cloud native evolution, microservices, API design and AI engineering methodologies Guide the introduction of AI capabilities across the product suite and ensure responsible AI practices, governance and sector aligned compliance Drive platform modernisation, customer migration tooling, integration frameworks and data integrity for large scale transitions Maintain engineering standards covering code quality, documentation, testing, CI/CD, observability and security Establish metrics driven engineering practices and lead initiatives to reduce lead time, improve deployment frequency and optimise reliability Ensure compliance with ISO27001, GDPR, PCI DSS and sector specific requirements Key focus areas for the first 18 to 24 months: Deliver the engineering enablement plan across SaaS and AI objectives Oversee the technical and operational direction of the SaaS transformation Ensure smooth, reliable customer migrations with no service disruption Strengthen organisational capability through structured hiring and development Embed AI engineering maturity, infrastructure and best practice Drive improvements in deployment cadence, reliability and operational excellence What the role offers: Leadership of a high impact engineering function during a major technology transformation The opportunity to shape the future of a complex product suite used at scale Collaborative, people focused working culture with strong professional development pathways Applications: If you would like to apply for this unique Head of Engineering position, please send your CV via the relevant links. We are committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by separately emailing app
Application Specialist - Billingham / Hybrid £38,000 - £48,000 + Excellent benefits and Bonus opportunities This profitable and growing business require two Application Specialists, who will be responsible for understanding requirements and designing solutions as well as implementation, testing, training, and post-go-live support for a range of software products. As an Application Consultant, the business will look to you to help shape and improve future services and software alongside their pre-sales and R&D teams. You will have a proven track record of working with customers, understanding their needs and translating these into improved products. You will be joining a supportive and collaborative team environment and be given the opportunity to make a meaningful impact in a growing organisation.For this role, the team work in the office from Monday to Wednesday, with Thursday and Friday working from home. Responsibilities: Product Implementation & Delivery R&D and Product Support Customer Support and Relationship Management Pre-Sales and Solution Design Key Requirements: Application Support / Consultancy Proven product and software implementation skills Knowledge of Supply Chain processes Understanding of data structures, databases, and ETL processes. SQL Server, Excel Strong analytical skills. Excellent presentation skills and the ability to train users on systems Excellent communication and documentation skills. Package: Life assurance, pension contributions, Healthcare and wellbeing, Retail Discounts, Cycle 2 Work and many more. Clear development plan. The company have an excellent reputation within their sector and have shown consistent growth over the past few years. You will be joining a small but growing Application Specialist team, that promotes a healthy work-life balance and will give you the opportunity to develop your technical knowledge.Click APPLY to be considered for the role as my client is aiming to interview as soon as possible. The process will require two stages and potentially a technical exercise.If you have not heard back from us within 5 working days, please assume that your application has been unsuccessful on this occasion. Your profile may be considered for other suitable vacancies that arise within the next 12 weeks.Contact - Millie EllisErin Associates welcomes applications from people of all ethnicities, genders, sexual orientations, and disabilities. Please inform us if you require any reasonable adjustment at any stage of the application process. Application Specialist, Technical Consultant, Implementation Consultant, Product Specialist - Newcastle, North Shields, South Shields, Hebburn, Middlesbrough, Durham, Stockton-on-Tees, Gateshead, Sunderland, Hartlepool, Cramlington, Northeast, Darlington, York, Ripon, Thirsk
05/12/2025
Full time
Application Specialist - Billingham / Hybrid £38,000 - £48,000 + Excellent benefits and Bonus opportunities This profitable and growing business require two Application Specialists, who will be responsible for understanding requirements and designing solutions as well as implementation, testing, training, and post-go-live support for a range of software products. As an Application Consultant, the business will look to you to help shape and improve future services and software alongside their pre-sales and R&D teams. You will have a proven track record of working with customers, understanding their needs and translating these into improved products. You will be joining a supportive and collaborative team environment and be given the opportunity to make a meaningful impact in a growing organisation.For this role, the team work in the office from Monday to Wednesday, with Thursday and Friday working from home. Responsibilities: Product Implementation & Delivery R&D and Product Support Customer Support and Relationship Management Pre-Sales and Solution Design Key Requirements: Application Support / Consultancy Proven product and software implementation skills Knowledge of Supply Chain processes Understanding of data structures, databases, and ETL processes. SQL Server, Excel Strong analytical skills. Excellent presentation skills and the ability to train users on systems Excellent communication and documentation skills. Package: Life assurance, pension contributions, Healthcare and wellbeing, Retail Discounts, Cycle 2 Work and many more. Clear development plan. The company have an excellent reputation within their sector and have shown consistent growth over the past few years. You will be joining a small but growing Application Specialist team, that promotes a healthy work-life balance and will give you the opportunity to develop your technical knowledge.Click APPLY to be considered for the role as my client is aiming to interview as soon as possible. The process will require two stages and potentially a technical exercise.If you have not heard back from us within 5 working days, please assume that your application has been unsuccessful on this occasion. Your profile may be considered for other suitable vacancies that arise within the next 12 weeks.Contact - Millie EllisErin Associates welcomes applications from people of all ethnicities, genders, sexual orientations, and disabilities. Please inform us if you require any reasonable adjustment at any stage of the application process. Application Specialist, Technical Consultant, Implementation Consultant, Product Specialist - Newcastle, North Shields, South Shields, Hebburn, Middlesbrough, Durham, Stockton-on-Tees, Gateshead, Sunderland, Hartlepool, Cramlington, Northeast, Darlington, York, Ripon, Thirsk
ShareDo Developer & Configurator Remote or hybrid (flexible) Permanent We are seeking a highly skilled and experienced ShareDo Developer and Configurator to join our growing technical delivery team. This is an exciting opportunity to play a pivotal role in our digital transformation journey, contributing to the implementation and customisation of the ShareDo platform within agile delivery environments. What you'll be doing: Collaborate within agile teams to deliver high-quality, secure, and scalable solutions using the ShareDo platform. Translate business requirements and acceptance criteria into effective technical configurations and customisations. Apply industry best practices to ensure robust and maintainable solutions. Stay current with platform updates and proactively identify opportunities for improvement or potential risks. What do I need? We're looking for someone who brings both technical expertise and a collaborative mindset. Ideally, you will have: Proven experience in implementing and configuring the ShareDo platform in a professional setting. A developer's mindset with strong problem-solving skills and the ability to anticipate and address issues proactively. Experience working in agile teams, with excellent communication skills and a willingness to mentor junior team members. A proactive approach to staying informed about platform developments and identifying enhancements or challenges early. Chris Garrity, Head of Software Engineering & Application Support, shares his perspective on the role: "This position presents an excellent opportunity for a driven and talented developer to advance their career within a multi award-winning organisation. We're looking for someone who is passionate about delivering high-quality solutions and committed to enhancing the technical capabilities of the team. You'll be supported by a collaborative and experienced group, with dedicated time each week for personal development-allowing you to expand your skillset, gain valuable experience, and contribute to the continuous improvement of our services at HF." About HF People. Not just lawyers We're not your typical law firm - we're people with a passion for helping our clients and each other achieve the best possible outcomes. We are leading legal advisers to the insurance and commercial sectors across the UK & Ireland, known for our innovation, client focus, and long-lasting relationships. We do things differently, with a forward-thinking approach built around our clients' needs, supported by cutting-edge technology and a culture built around people from a wide range of backgrounds who are taking an equally wide range of routes to building their careers in law. What's in it for you? Apart from the competitive salary you'd expect, our package of benefits reflects our values of partnership, innovation, and being real people. We're committed to creating a dynamic workplace where everyone feels supported, empowered, and part of our success. You'll enjoy: 25 days' annual leave (rising to 30 with service) + Holiday Buy Scheme Life Insurance & Income Protection Private Medical Insurance & Healthcare Cash Plan Employee Assistance Programme & Digital GP services Pension Scheme Electric Car Scheme Enhanced Maternity, Paternity & Adoption Leave Hybrid & Flexible Working Options Discounted Gym Membership & Employee Discount Hub Flu & Eyecare Vouchers - and more! What next? If HF sounds like a place where you could belong, we'd love to learn more about you! Submit your CV here and we'll be in touch if we have any opportunities that match your experience and interests. If we don't have something right now, we'll keep your details on file and may reach out in the future as part of our talent pipeline.
05/12/2025
Full time
ShareDo Developer & Configurator Remote or hybrid (flexible) Permanent We are seeking a highly skilled and experienced ShareDo Developer and Configurator to join our growing technical delivery team. This is an exciting opportunity to play a pivotal role in our digital transformation journey, contributing to the implementation and customisation of the ShareDo platform within agile delivery environments. What you'll be doing: Collaborate within agile teams to deliver high-quality, secure, and scalable solutions using the ShareDo platform. Translate business requirements and acceptance criteria into effective technical configurations and customisations. Apply industry best practices to ensure robust and maintainable solutions. Stay current with platform updates and proactively identify opportunities for improvement or potential risks. What do I need? We're looking for someone who brings both technical expertise and a collaborative mindset. Ideally, you will have: Proven experience in implementing and configuring the ShareDo platform in a professional setting. A developer's mindset with strong problem-solving skills and the ability to anticipate and address issues proactively. Experience working in agile teams, with excellent communication skills and a willingness to mentor junior team members. A proactive approach to staying informed about platform developments and identifying enhancements or challenges early. Chris Garrity, Head of Software Engineering & Application Support, shares his perspective on the role: "This position presents an excellent opportunity for a driven and talented developer to advance their career within a multi award-winning organisation. We're looking for someone who is passionate about delivering high-quality solutions and committed to enhancing the technical capabilities of the team. You'll be supported by a collaborative and experienced group, with dedicated time each week for personal development-allowing you to expand your skillset, gain valuable experience, and contribute to the continuous improvement of our services at HF." About HF People. Not just lawyers We're not your typical law firm - we're people with a passion for helping our clients and each other achieve the best possible outcomes. We are leading legal advisers to the insurance and commercial sectors across the UK & Ireland, known for our innovation, client focus, and long-lasting relationships. We do things differently, with a forward-thinking approach built around our clients' needs, supported by cutting-edge technology and a culture built around people from a wide range of backgrounds who are taking an equally wide range of routes to building their careers in law. What's in it for you? Apart from the competitive salary you'd expect, our package of benefits reflects our values of partnership, innovation, and being real people. We're committed to creating a dynamic workplace where everyone feels supported, empowered, and part of our success. You'll enjoy: 25 days' annual leave (rising to 30 with service) + Holiday Buy Scheme Life Insurance & Income Protection Private Medical Insurance & Healthcare Cash Plan Employee Assistance Programme & Digital GP services Pension Scheme Electric Car Scheme Enhanced Maternity, Paternity & Adoption Leave Hybrid & Flexible Working Options Discounted Gym Membership & Employee Discount Hub Flu & Eyecare Vouchers - and more! What next? If HF sounds like a place where you could belong, we'd love to learn more about you! Submit your CV here and we'll be in touch if we have any opportunities that match your experience and interests. If we don't have something right now, we'll keep your details on file and may reach out in the future as part of our talent pipeline.
Company Description At Radius , we provide best in class fleet and connectivity solutions to businesses of all sizes. Our mission is to help businesses adapt to the future by building solutions for a more sustainable, connected future. Our comprehensive portfolio of solutions includes fuel cards, telematics, telecoms, insurance, vehicle leasing, EV charging, business energy, and expense management. We are proud to have over 400,000 customers worldwide, over 50 offices across 5 continents, and over 2,800 talented Radius colleagues. We've achieved big things already, but we're just getting started. This is where you come in Job Description We're looking for a talented Senior C# Developer to join our growing team working at the forefront of the Electric Vehicle (EV) charging revolution. In this role, you'll be part of a well-established, collaborative team building a feature-rich platform that's evolving rapidly as the EV market matures. You'll contribute to the development and maintenance of a wide range of features using modern .NET technologies, helping shape the future of sustainable transport. We're seeking someone who writes clean, reliable code, enjoys solving real-world business problems, and thrives in a global team of skilled professionals. You'll be encouraged to stay current with emerging technologies, adopt modern development practices, and actively participate in planning, architecture discussions, and code reviews. This role reports to the Team Lead and offers flexibility with either full-time office-based work or a hybrid model (3 days onsite per week) in our Head Office in Crewe, Cheshire. What you'll be doing: Designing and developing new features in a microservices-based architecture Building and integrating services that consume external APIs Maintaining and enhancing existing web and microservice systems Creating and managing internal NuGet packages Writing robust unit and integration tests Participating in peer code reviews Diagnosing and resolving system issues What do we expect of you? Experience: Minimum of 4 years' commercial experience in C# development Strong critical thinking and problem-solving abilities Hands-on experience with .NET Core Web APIs Proven track record in Agile, continuous delivery environments Solid understanding of relational, object, and key-value databases Familiarity with CI/CD pipelines and deployment automation Proficient with ORM technologies such as Linq2DB and Entity Framework Comfortable working with .NET Core (.NET 5+) Experience with containerisation tools like Docker and Docker Compose Exposure to orchestration platforms such as Kubernetes Experience working with cloud platforms including Azure, AWS, and Google Cloud Familiarity with Linux environments (advantageous) Strong sense of ownership from design through to implementation Understanding of socket programming (TCP/IP) Basic knowledge of encryption principles Proficient in version control using Git Technical Skills: C# NET Core SQL (strong knowledge) Linq2DB, Entity Framework Core RESTful APIs RabbitMQ / Kafka CQRS pattern NuGet package development and management JavaScript Docker / Kubernetes Git / DevOps tools Additional Information Your impact on Radius will be rewarded with the opportunity to develop and progress your career in many directions. You'll also have access to our competitive reward and benefits package, which includes: Pension Life assurance Performance-based annual bonus Employee fuel card scheme Electric Vehicle scheme Employee assistance programme Wellness and healthcare assistance via by Unum 'Cycle to work' scheme Free breakfast daily in the office And of course, you will be part of a modern purpose-built space in Crewe that will provide you with an outstanding working environment complete with gym, café, games rooms, and more! Still Curious? If you feel we are a good match for each other, you can apply online now! If you'd like to understand more about the role or life at Radius before applying, then please contact our talent team via . Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities. Note to recruitment agencies: We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.
05/12/2025
Full time
Company Description At Radius , we provide best in class fleet and connectivity solutions to businesses of all sizes. Our mission is to help businesses adapt to the future by building solutions for a more sustainable, connected future. Our comprehensive portfolio of solutions includes fuel cards, telematics, telecoms, insurance, vehicle leasing, EV charging, business energy, and expense management. We are proud to have over 400,000 customers worldwide, over 50 offices across 5 continents, and over 2,800 talented Radius colleagues. We've achieved big things already, but we're just getting started. This is where you come in Job Description We're looking for a talented Senior C# Developer to join our growing team working at the forefront of the Electric Vehicle (EV) charging revolution. In this role, you'll be part of a well-established, collaborative team building a feature-rich platform that's evolving rapidly as the EV market matures. You'll contribute to the development and maintenance of a wide range of features using modern .NET technologies, helping shape the future of sustainable transport. We're seeking someone who writes clean, reliable code, enjoys solving real-world business problems, and thrives in a global team of skilled professionals. You'll be encouraged to stay current with emerging technologies, adopt modern development practices, and actively participate in planning, architecture discussions, and code reviews. This role reports to the Team Lead and offers flexibility with either full-time office-based work or a hybrid model (3 days onsite per week) in our Head Office in Crewe, Cheshire. What you'll be doing: Designing and developing new features in a microservices-based architecture Building and integrating services that consume external APIs Maintaining and enhancing existing web and microservice systems Creating and managing internal NuGet packages Writing robust unit and integration tests Participating in peer code reviews Diagnosing and resolving system issues What do we expect of you? Experience: Minimum of 4 years' commercial experience in C# development Strong critical thinking and problem-solving abilities Hands-on experience with .NET Core Web APIs Proven track record in Agile, continuous delivery environments Solid understanding of relational, object, and key-value databases Familiarity with CI/CD pipelines and deployment automation Proficient with ORM technologies such as Linq2DB and Entity Framework Comfortable working with .NET Core (.NET 5+) Experience with containerisation tools like Docker and Docker Compose Exposure to orchestration platforms such as Kubernetes Experience working with cloud platforms including Azure, AWS, and Google Cloud Familiarity with Linux environments (advantageous) Strong sense of ownership from design through to implementation Understanding of socket programming (TCP/IP) Basic knowledge of encryption principles Proficient in version control using Git Technical Skills: C# NET Core SQL (strong knowledge) Linq2DB, Entity Framework Core RESTful APIs RabbitMQ / Kafka CQRS pattern NuGet package development and management JavaScript Docker / Kubernetes Git / DevOps tools Additional Information Your impact on Radius will be rewarded with the opportunity to develop and progress your career in many directions. You'll also have access to our competitive reward and benefits package, which includes: Pension Life assurance Performance-based annual bonus Employee fuel card scheme Electric Vehicle scheme Employee assistance programme Wellness and healthcare assistance via by Unum 'Cycle to work' scheme Free breakfast daily in the office And of course, you will be part of a modern purpose-built space in Crewe that will provide you with an outstanding working environment complete with gym, café, games rooms, and more! Still Curious? If you feel we are a good match for each other, you can apply online now! If you'd like to understand more about the role or life at Radius before applying, then please contact our talent team via . Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities. Note to recruitment agencies: We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.
Job Title: IT Trainer Location: Sharston, M22 4SN Salary : £30,000 to £35,000 per annum, dependent on experience Job type: Full time, Permanent About Us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 64 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. The Role: We are seeking a proactive and engaging IT Trainer to join our Professional Support Department. The successful candidate will be responsible for the design, delivery, and coordination of IT systems training across the firm, ensuring all staff have the skills and confidence to use our technology effectively. The role will also play a key part in supporting our graduate training scheme and producing high quality, interactive learning resources. Responsibilities : Training Delivery & Design: Design, plan, and deliver IT systems training (including Proclaim and other firm-wide applications) to new starters and existing staff across all levels. Deliver tailored Proclaim training sessions that reflect the needs of different departments and roles. Support and deliver the IT systems element of the firm's graduate and induction training programmes. Develop interactive and engaging eLearning content, including videos, tutorials, simulations, and quick reference guides. Provide 1:1 or small group training to staff requiring additional IT support or refresher sessions. Maintain and regularly update training materials to reflect system changes, upgrades, and best practices. Report regularly to the Digital Learning Manager (or HOD) on training activity, outcomes, and emerging IT training needs. Work collaboratively with the Digital Learning Manager to plan and prioritise upcoming training based on system developments or departmental needs. Work closely with department heads, supervisors, IT, and the Training team to identify training needs and implement solutions that enhance digital capability across the firm. Liaise with the IT department to ensure training aligns with new system releases and process updates. Work with key stakeholders to produce engaging, user-focused learning resources, including guides, walkthroughs, and video content. Evaluate the effectiveness of training sessions and materials, using feedback to drive continuous improvement. Maintain accurate records of attendance, feedback, and manage training data and course tracking through the firm's Learning Management System (LMS). Person Specification: Key Skills & Attributes: Strong presentation, facilitation, and interpersonal skills. Ability to communicate complex IT concepts in a clear and approachable manner Skilled in creating engaging, easy-to-follow learning resources. Highly organised with excellent time management and attention to detail Collaborative and adaptable, with the ability to work effectively with both technical and non-technical teams. Passionate about digital learning, innovation, and continuous improvement. Experience & Qualifications: Experience delivering IT systems training within a professional services or legal environment (essential). Proclaim case management system experience (highly desirable). Experience in instructional design and eLearning creation tools (e.g. Rise 360, Storyline, or similar). Experience supporting graduate or induction programmes (desirable). Knowledge of Microsoft 365 applications and standard legal software e.g. Outlook, Word, Excel, digital dictation tools (essential). Professional training qualification (e.g. PGCE, TAP, CIPD L&D, or similar) is desirable but not essential. Salary & Hours: Salary of £30,000 to £35,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday. Benefits: Hybrid Working - 3/2 hybrid working pattern after probation. 23 Days Holiday - Rising to 26 days, plus bank/public holidays. Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement. Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme. Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more. Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of; Support Technician, Front line support, IT Support Engineer, IT Support Analyst, IT Support Specialist, IT Development, Technical Support, IT Trainer, IT Tutor, IT Guide, IT Instructor, Software Trainer, Computer Trainer, Hardware Trainer may also be considered for this role.
05/12/2025
Full time
Job Title: IT Trainer Location: Sharston, M22 4SN Salary : £30,000 to £35,000 per annum, dependent on experience Job type: Full time, Permanent About Us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 64 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. The Role: We are seeking a proactive and engaging IT Trainer to join our Professional Support Department. The successful candidate will be responsible for the design, delivery, and coordination of IT systems training across the firm, ensuring all staff have the skills and confidence to use our technology effectively. The role will also play a key part in supporting our graduate training scheme and producing high quality, interactive learning resources. Responsibilities : Training Delivery & Design: Design, plan, and deliver IT systems training (including Proclaim and other firm-wide applications) to new starters and existing staff across all levels. Deliver tailored Proclaim training sessions that reflect the needs of different departments and roles. Support and deliver the IT systems element of the firm's graduate and induction training programmes. Develop interactive and engaging eLearning content, including videos, tutorials, simulations, and quick reference guides. Provide 1:1 or small group training to staff requiring additional IT support or refresher sessions. Maintain and regularly update training materials to reflect system changes, upgrades, and best practices. Report regularly to the Digital Learning Manager (or HOD) on training activity, outcomes, and emerging IT training needs. Work collaboratively with the Digital Learning Manager to plan and prioritise upcoming training based on system developments or departmental needs. Work closely with department heads, supervisors, IT, and the Training team to identify training needs and implement solutions that enhance digital capability across the firm. Liaise with the IT department to ensure training aligns with new system releases and process updates. Work with key stakeholders to produce engaging, user-focused learning resources, including guides, walkthroughs, and video content. Evaluate the effectiveness of training sessions and materials, using feedback to drive continuous improvement. Maintain accurate records of attendance, feedback, and manage training data and course tracking through the firm's Learning Management System (LMS). Person Specification: Key Skills & Attributes: Strong presentation, facilitation, and interpersonal skills. Ability to communicate complex IT concepts in a clear and approachable manner Skilled in creating engaging, easy-to-follow learning resources. Highly organised with excellent time management and attention to detail Collaborative and adaptable, with the ability to work effectively with both technical and non-technical teams. Passionate about digital learning, innovation, and continuous improvement. Experience & Qualifications: Experience delivering IT systems training within a professional services or legal environment (essential). Proclaim case management system experience (highly desirable). Experience in instructional design and eLearning creation tools (e.g. Rise 360, Storyline, or similar). Experience supporting graduate or induction programmes (desirable). Knowledge of Microsoft 365 applications and standard legal software e.g. Outlook, Word, Excel, digital dictation tools (essential). Professional training qualification (e.g. PGCE, TAP, CIPD L&D, or similar) is desirable but not essential. Salary & Hours: Salary of £30,000 to £35,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday. Benefits: Hybrid Working - 3/2 hybrid working pattern after probation. 23 Days Holiday - Rising to 26 days, plus bank/public holidays. Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement. Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme. Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more. Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of; Support Technician, Front line support, IT Support Engineer, IT Support Analyst, IT Support Specialist, IT Development, Technical Support, IT Trainer, IT Tutor, IT Guide, IT Instructor, Software Trainer, Computer Trainer, Hardware Trainer may also be considered for this role.
Ready to join a team that's leading the way in reshaping the future of insurance? Here at esure Group, we are on a mission to revolutionise insurance for good! We've been providing Home and Motor Insurance since 2000, with over 2 million customers trusting us to keep them covered through our esure and Sheilas' Wheels brands. With a bold commitment for digital innovation, we're transforming the way the industry operates and putting customers at the heart of everything we do.Having completed our recent multi-year digital transformation, we're now leveraging advanced technology and data-driven insights alongside exceptional service, to deliver personalised experiences that meet our customers ever-changing needs today and in the future. We are currently recruiting for Technical Leads to sit within one of our core value streams to focus on developing and implementing innovative digital technology. You will manage, lead and coach a team of technical experts who build software and customer experiences that continues to drive, shape and deliver our customer-centric, data driven and digital first strategy. What you'll do: Technical Lead for a squad, ensuring collaborative working with Product Owners, Developers, QA's, Architects and the wider business. Lead, manage and coach a team of engineers. You will lead from the front with expert hands-on software development experience and ensure high technical standards are met throughout the team. Collaborate with the Product Owner to ensure the squad has a clear mission, understands the wider tech strategy, healthy backlog and working to Agile practices. Work with our Architects and Principal Engineers on new tech choices and architecture evolution. Always looking at ways to Improve engineering practices in the squad including code quality, testing and CI/CD. Be a senior part of esure's engineering community. Strive to actively share technical expertise with the team and champion / drive tech change wider than your squad. What we'd love you to bring: A deep love of technology with a customer centric approach! A passion for people development; You will consider yourself a people motivator who has led a software development squad in an agile environment to deliver and achieve great things. A Java technical expert! Our Tech Lead roles are a good blend of people management and strategy and hands on development (Spring Boot experience is key). Experience with CI/CD, Jenkins and Docker (ideally with Kubernetes) as well as cloud platform experience, ideally AWS. Experience in design and development of distributed, scalable, and highly available systems with a customer centric approach. An advocate of different agile methodologies: Scrum, Kanban, TDD, BDD, continuous delivery. The Interview Process (subject to change): You'll start with an introductory call with one of our Talent Partners. This is a 'get to know you session' and for you to explore the position in more detail. 1st stage: 1 hour interview with our Head of Technology 2nd stage: 1 hour interview with 2 of our Technical Leads. This will involve a technical task and technical interview questions. 3rd Stage: 30-minute meeting with members of one of our Agile Squad. This will be a Product Owner and a Delivery Manager. Final stage: a final meeting with our Head of Technology and our Chief Technology Officer. What's in it for you?: Competitive salary that reflects your skills, experience and potential. Discretionary bonus scheme that recognises your hard work and contributions to esure's success. 28 days annual leave, plus 8 flexible days and the ability to buy and sell further holiday. Our flexible benefits platform is loaded with perks to choose from, so you can build a personal toolkit to support your health, wellbeing, lifestyle, and finances. Company funded private medical insurance for qualifying colleagues. Fantastic discounts on our insurance products! 50% off for yourself and spouse/partner and 10% off for direct family members. We'll elevate your career with hands-on training, mentoring, access to our exclusive academies, regular career conversations, and expert partner resources. Driving good in the world couldn't be more important to us. Our colleagues can use 2 volunteering days per year to support their local communities. Join our internal networks and communities to connect, learn, and share ideas with likeminded colleagues. We're a proud supporter of the ABI's 'Make Flexible Work' campaign and welcome you to ask about the flexibility you need. Our hybrid working approach also puts you in the driving seat of how and where you do your best work. We are committed to creating an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We celebrate individuality and create spaces where unique backgrounds and experiences can come together. We believe that diverse perspectives drive innovation, in turn enabling us to better serve our customers, community and build a stronger organisation. Our commitment to inclusion extends to every part of our business, from hiring practices to professional growth opportunities, ensuring equal access and support for all.
05/12/2025
Full time
Ready to join a team that's leading the way in reshaping the future of insurance? Here at esure Group, we are on a mission to revolutionise insurance for good! We've been providing Home and Motor Insurance since 2000, with over 2 million customers trusting us to keep them covered through our esure and Sheilas' Wheels brands. With a bold commitment for digital innovation, we're transforming the way the industry operates and putting customers at the heart of everything we do.Having completed our recent multi-year digital transformation, we're now leveraging advanced technology and data-driven insights alongside exceptional service, to deliver personalised experiences that meet our customers ever-changing needs today and in the future. We are currently recruiting for Technical Leads to sit within one of our core value streams to focus on developing and implementing innovative digital technology. You will manage, lead and coach a team of technical experts who build software and customer experiences that continues to drive, shape and deliver our customer-centric, data driven and digital first strategy. What you'll do: Technical Lead for a squad, ensuring collaborative working with Product Owners, Developers, QA's, Architects and the wider business. Lead, manage and coach a team of engineers. You will lead from the front with expert hands-on software development experience and ensure high technical standards are met throughout the team. Collaborate with the Product Owner to ensure the squad has a clear mission, understands the wider tech strategy, healthy backlog and working to Agile practices. Work with our Architects and Principal Engineers on new tech choices and architecture evolution. Always looking at ways to Improve engineering practices in the squad including code quality, testing and CI/CD. Be a senior part of esure's engineering community. Strive to actively share technical expertise with the team and champion / drive tech change wider than your squad. What we'd love you to bring: A deep love of technology with a customer centric approach! A passion for people development; You will consider yourself a people motivator who has led a software development squad in an agile environment to deliver and achieve great things. A Java technical expert! Our Tech Lead roles are a good blend of people management and strategy and hands on development (Spring Boot experience is key). Experience with CI/CD, Jenkins and Docker (ideally with Kubernetes) as well as cloud platform experience, ideally AWS. Experience in design and development of distributed, scalable, and highly available systems with a customer centric approach. An advocate of different agile methodologies: Scrum, Kanban, TDD, BDD, continuous delivery. The Interview Process (subject to change): You'll start with an introductory call with one of our Talent Partners. This is a 'get to know you session' and for you to explore the position in more detail. 1st stage: 1 hour interview with our Head of Technology 2nd stage: 1 hour interview with 2 of our Technical Leads. This will involve a technical task and technical interview questions. 3rd Stage: 30-minute meeting with members of one of our Agile Squad. This will be a Product Owner and a Delivery Manager. Final stage: a final meeting with our Head of Technology and our Chief Technology Officer. What's in it for you?: Competitive salary that reflects your skills, experience and potential. Discretionary bonus scheme that recognises your hard work and contributions to esure's success. 28 days annual leave, plus 8 flexible days and the ability to buy and sell further holiday. Our flexible benefits platform is loaded with perks to choose from, so you can build a personal toolkit to support your health, wellbeing, lifestyle, and finances. Company funded private medical insurance for qualifying colleagues. Fantastic discounts on our insurance products! 50% off for yourself and spouse/partner and 10% off for direct family members. We'll elevate your career with hands-on training, mentoring, access to our exclusive academies, regular career conversations, and expert partner resources. Driving good in the world couldn't be more important to us. Our colleagues can use 2 volunteering days per year to support their local communities. Join our internal networks and communities to connect, learn, and share ideas with likeminded colleagues. We're a proud supporter of the ABI's 'Make Flexible Work' campaign and welcome you to ask about the flexibility you need. Our hybrid working approach also puts you in the driving seat of how and where you do your best work. We are committed to creating an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We celebrate individuality and create spaces where unique backgrounds and experiences can come together. We believe that diverse perspectives drive innovation, in turn enabling us to better serve our customers, community and build a stronger organisation. Our commitment to inclusion extends to every part of our business, from hiring practices to professional growth opportunities, ensuring equal access and support for all.
Information Technology Consultant (M&A - Integration & Separation) CONTRACT OPPORTUNITY! Who are we Grant Thornton's Agile Talent Community is a network of contract professionals, giving you the opportunity to work with our clients alongside Grant Thornton teams on a project-by-project basis whilst being supported by our dedicated Agile Talent team. You can choose to work with Grant Thornton as an Independent Consultant either through your own limited company or on inside IR35 terms. Joining us in Technology Consulting Our Technology Consulting team specialises in assisting our clients to achieve maximum value from their technology and their IT operations and enabling the optimal use of technology and IT capital for public and private sector organisations, agile SMEs and private equity investors. Technology facilitates insight, efficiency and control in businesses to drive performance. Inevitably as technology has developed, information and efficiency have become intertwined with the entire business life cycle and eco-system. Joining the Agile Talent Community as an Information Technology Consultant to support a series of high-impact M&A integration and separation projects. You'll work closely with cross-functional teams to deliver IT due diligence, planning, and execution across a range of sectors. You will have the freedom to work on projects that you choose, whether full or part-time within the Technology Consulting team and support our clients and internal teams on short to medium-term assignments. Skills we are looking for Proven experience as a hands-on delivery consultant acting as the technology lead in M&A projects Track record of delivering Technology consulting for M&A, including post-merger integration and carve-out projects Expertise in IT due diligence, integration, and separation planning across pre-deal to execution stages Strong understanding of the enterprise IT landscape, including IT operating model design Ability to navigate complex enterprise environments and communicate effectively across business and technical teams Solid working knowledge of IT infrastructure and its role in M&A delivery Familiarity with TSA negotiation, Day-1 planning, and synergy tracking is highly desirable Comfortable working in remote settings with occasional client site travel What's in it for you Development: Your development is important to us and as part of the Agile Talent Community you will be able to work alongside our permanent teams as well as our clients, giving you variety and opportunity to develop new skills. Our team is here to support you, with finding new projects as well as navigating the freelance regulation. Engagement: As a member of our Community, you will also be invited to events, which can help your wellbeing, educate you about the market you operate in, help you connect with the business as well as other members of the Community. Doing what's right ahead of what's easy Embracing uniqueness, the culture at Grant Thornton thrives on the contributions of all our people and those who work alongside our teams, we never settle for what is easy, we look beyond to deliver the right thing, for everyone. Building an inclusive culture, where we value difference and respect each other helps everyone to perform at the best of their ability and realize their potential. How to join You'll first apply by sending your CV to us and some basic details. If your skills match what we are looking for, one of our recruiters will get in touch and walk you through the interview process. If there's interest to continue, we'll invite you to an interview with some of our key business leads. If successful, the final step will be to complete the onboarding process and background checks. We strive to ensure all our information, products, and services are accessible to everyone. If you need any adjustments to our processes to help you apply for our roles, please speak to the recruiter during the application process.
05/12/2025
Contractor
Information Technology Consultant (M&A - Integration & Separation) CONTRACT OPPORTUNITY! Who are we Grant Thornton's Agile Talent Community is a network of contract professionals, giving you the opportunity to work with our clients alongside Grant Thornton teams on a project-by-project basis whilst being supported by our dedicated Agile Talent team. You can choose to work with Grant Thornton as an Independent Consultant either through your own limited company or on inside IR35 terms. Joining us in Technology Consulting Our Technology Consulting team specialises in assisting our clients to achieve maximum value from their technology and their IT operations and enabling the optimal use of technology and IT capital for public and private sector organisations, agile SMEs and private equity investors. Technology facilitates insight, efficiency and control in businesses to drive performance. Inevitably as technology has developed, information and efficiency have become intertwined with the entire business life cycle and eco-system. Joining the Agile Talent Community as an Information Technology Consultant to support a series of high-impact M&A integration and separation projects. You'll work closely with cross-functional teams to deliver IT due diligence, planning, and execution across a range of sectors. You will have the freedom to work on projects that you choose, whether full or part-time within the Technology Consulting team and support our clients and internal teams on short to medium-term assignments. Skills we are looking for Proven experience as a hands-on delivery consultant acting as the technology lead in M&A projects Track record of delivering Technology consulting for M&A, including post-merger integration and carve-out projects Expertise in IT due diligence, integration, and separation planning across pre-deal to execution stages Strong understanding of the enterprise IT landscape, including IT operating model design Ability to navigate complex enterprise environments and communicate effectively across business and technical teams Solid working knowledge of IT infrastructure and its role in M&A delivery Familiarity with TSA negotiation, Day-1 planning, and synergy tracking is highly desirable Comfortable working in remote settings with occasional client site travel What's in it for you Development: Your development is important to us and as part of the Agile Talent Community you will be able to work alongside our permanent teams as well as our clients, giving you variety and opportunity to develop new skills. Our team is here to support you, with finding new projects as well as navigating the freelance regulation. Engagement: As a member of our Community, you will also be invited to events, which can help your wellbeing, educate you about the market you operate in, help you connect with the business as well as other members of the Community. Doing what's right ahead of what's easy Embracing uniqueness, the culture at Grant Thornton thrives on the contributions of all our people and those who work alongside our teams, we never settle for what is easy, we look beyond to deliver the right thing, for everyone. Building an inclusive culture, where we value difference and respect each other helps everyone to perform at the best of their ability and realize their potential. How to join You'll first apply by sending your CV to us and some basic details. If your skills match what we are looking for, one of our recruiters will get in touch and walk you through the interview process. If there's interest to continue, we'll invite you to an interview with some of our key business leads. If successful, the final step will be to complete the onboarding process and background checks. We strive to ensure all our information, products, and services are accessible to everyone. If you need any adjustments to our processes to help you apply for our roles, please speak to the recruiter during the application process.
The Vacancy The role of the IT Infrastructure Services Manager is to manage the IT Infrastructure Services team and to ensure the firm's diverse technical operations are managed effectively. The services include, but are not limited to hardware, software, networking and network security in both physical and virtual environments. The main objective is to ensure all services and systems are resilient, secure and always available to our colleagues with maximum availability. This role reports directly to the Head of IT Cloud & Infrastructure, has direct reports and will also need to work closely with other technical and project teams. Inclusiveness and Diversity At Fieldfisher, led by the social model of disability, we are working towards removing accessibility barriers and maximising disability and neurodiversity inclusion in our recruitment processes. Should you have any accessibility requirements, please contact a member of Fieldfisher's Recruitment Team who will work with you to implement suitable adjustments at any stage of the recruitment process. All conversations are treated in the strictest of confidence and we would appreciate your feedback to ensure we can provide an accessible and enjoyable recruitment process. A bit about the role Developing, plan, build and optimize IT Infrastructure in accordance with Industry standards and compliance policies such as ISO 27001 and Cyber Essentials Plus. Manage data centres and network service providers to comply with security/compliance policies. Manage Azure Subscriptions, and planning ensuring billing closely monitored Maintain accurate and up-to-date inventory of hardware and software assets, ensuring these are under support and licenced. Continuously assess and remediate vulnerabilities in the IT infrastructure to minimize the window of opportunity for attackers. Manage and cultivate high-performing teams across Cloud & Platform, Modern User Workspace and IT-Networking, investing the time to ensure efficient team utilisation and productivity. Reporting on all projects within the infrastructure team highlighting risk, budget discrepancies and successes. Monitor and report on IT system availability and application performance against metrics and performance standards. Liaising with team members to ensure that problem management is completed effectively and in conjunction with the Problem Manager. Create, manage and ensure Infrastructure budgets are adhered to and expenditure is optimised and reduced with a particular focus on SaaS and cloud service costs Create and maintain accurate documentation in relation to the infrastructure, in particular the WAN and LAN design, firewall configuration, and any specific application design and configuration Manage IT vendors, ensuring adherence to agreed KPIs and SLAs, and escalate issues as necessary. Contribute to the drive of automation and continuous improvement of services and support, and maximizing value of existing tools and technologies Ensuring server templates and images follow best-practice and adhere to security baselines Ensure regular service delivery meetings are held, act as a key escalation point within the firm and feed into contract negotiation for renewed and enhanced services A bit about you The ideal candidate will have a proven background in information technology and will possess the following skills and experience: Minimum of five years' experience of managing IT Systems and IT Technicians, ideally managing remote teams across multiple locations Extensive experience in managing complex IT infrastructures, including LAN, WAN, and cloud-based networks Extensive knowledge of core IT services such as servers and networking, backup and recovery, security solutions, applications and end user computing Extensive practical experience of Windows Server and Azure AD, M365, Exchange, and VMWare vSphere/ESX. Citrix experience would be an advantage Experience of working within an ITIL framework, ideally certified at a minimum or ITIL Foundation Version 3 Experience of security and governance frameworks Experience of coaching and developing a team or other colleagues Proven experience of managing complex technical projects Previous experience in creating and delivering technical roadmaps Strong leadership and management skills, including experience managing remote teams Excellent communication skills and the ability to work collaboratively with stakeholders, vendors, and team members. Ability and willingness to travel as required ensuring project success Highly focused attention to detail. Flexible and adaptable
05/12/2025
Full time
The Vacancy The role of the IT Infrastructure Services Manager is to manage the IT Infrastructure Services team and to ensure the firm's diverse technical operations are managed effectively. The services include, but are not limited to hardware, software, networking and network security in both physical and virtual environments. The main objective is to ensure all services and systems are resilient, secure and always available to our colleagues with maximum availability. This role reports directly to the Head of IT Cloud & Infrastructure, has direct reports and will also need to work closely with other technical and project teams. Inclusiveness and Diversity At Fieldfisher, led by the social model of disability, we are working towards removing accessibility barriers and maximising disability and neurodiversity inclusion in our recruitment processes. Should you have any accessibility requirements, please contact a member of Fieldfisher's Recruitment Team who will work with you to implement suitable adjustments at any stage of the recruitment process. All conversations are treated in the strictest of confidence and we would appreciate your feedback to ensure we can provide an accessible and enjoyable recruitment process. A bit about the role Developing, plan, build and optimize IT Infrastructure in accordance with Industry standards and compliance policies such as ISO 27001 and Cyber Essentials Plus. Manage data centres and network service providers to comply with security/compliance policies. Manage Azure Subscriptions, and planning ensuring billing closely monitored Maintain accurate and up-to-date inventory of hardware and software assets, ensuring these are under support and licenced. Continuously assess and remediate vulnerabilities in the IT infrastructure to minimize the window of opportunity for attackers. Manage and cultivate high-performing teams across Cloud & Platform, Modern User Workspace and IT-Networking, investing the time to ensure efficient team utilisation and productivity. Reporting on all projects within the infrastructure team highlighting risk, budget discrepancies and successes. Monitor and report on IT system availability and application performance against metrics and performance standards. Liaising with team members to ensure that problem management is completed effectively and in conjunction with the Problem Manager. Create, manage and ensure Infrastructure budgets are adhered to and expenditure is optimised and reduced with a particular focus on SaaS and cloud service costs Create and maintain accurate documentation in relation to the infrastructure, in particular the WAN and LAN design, firewall configuration, and any specific application design and configuration Manage IT vendors, ensuring adherence to agreed KPIs and SLAs, and escalate issues as necessary. Contribute to the drive of automation and continuous improvement of services and support, and maximizing value of existing tools and technologies Ensuring server templates and images follow best-practice and adhere to security baselines Ensure regular service delivery meetings are held, act as a key escalation point within the firm and feed into contract negotiation for renewed and enhanced services A bit about you The ideal candidate will have a proven background in information technology and will possess the following skills and experience: Minimum of five years' experience of managing IT Systems and IT Technicians, ideally managing remote teams across multiple locations Extensive experience in managing complex IT infrastructures, including LAN, WAN, and cloud-based networks Extensive knowledge of core IT services such as servers and networking, backup and recovery, security solutions, applications and end user computing Extensive practical experience of Windows Server and Azure AD, M365, Exchange, and VMWare vSphere/ESX. Citrix experience would be an advantage Experience of working within an ITIL framework, ideally certified at a minimum or ITIL Foundation Version 3 Experience of security and governance frameworks Experience of coaching and developing a team or other colleagues Proven experience of managing complex technical projects Previous experience in creating and delivering technical roadmaps Strong leadership and management skills, including experience managing remote teams Excellent communication skills and the ability to work collaboratively with stakeholders, vendors, and team members. Ability and willingness to travel as required ensuring project success Highly focused attention to detail. Flexible and adaptable
Scrum Master Salford- Media City Remote Permanent About HF People. Not just lawyers We're not your typical law firm - we're people with a passion for helping our clients and each other achieve the best possible outcomes. We are leading legal advisers to the insurance and commercial sectors across the UK & Ireland, known for our innovation, client focus, and long-lasting relationships. We do things differently, with a forward-thinking approach built around our clients' needs, supported by cutting-edge technology and a culture built around people from a wide range of backgrounds who are taking an equally wide range of routes to building their careers in law. About the team Chris Garrity, Head of Software Engineering & Application Support, shares his perspective on the role: "This position presents an excellent opportunity for a driven and talented Scrum master to advance their career within a multi award-winning organisation. We're looking for someone who is passionate about delivering high-quality solutions and committed to enhancing the technical capabilities of the team. You'll be supported by a collaborative and experienced group, with dedicated time each week for personal development-allowing you to expand your skillset, gain valuable experience, and contribute to the continuous improvement of our services at HF." What you'll be doing Facilitate Scrum events (Daily Scrum, Iteration Planning, Backlog Refinement, Review, Retrospective) and ensure they are outcome-focused. Coach the team on Agile and SAFe practices, Lean-Agile mindset, and team norms; model servant leadership. Support effective Program Increment (PI) Planning: readiness, team capacity planning, risk management (ROAM), and drafting Team PI Objectives. Enable flow using Kanban/Scrum, visualize work, manage WIP, and apply flow metrics (e.g. cycle time, throughput, aging). Identify, remove, and/or escalate impediments quickly; partner with the Product and Technical owners and other Scrum Masters to resolve cross-team blockers. Foster built-in quality (Definition of Ready/Done, test automation, CI/CD, pairing/mobbing, code review, and quality gates). Partner with the Product Owner on backlog health: refinement cadence, clarity of acceptance criteria, and readiness for planning. Drive relentless improvement via retrospectives, experiments, Kaizen, and Inspect & Adapt (I&A) problem-solving workshops. Support dependency management and synchronization across teams (Scrum of Scrums/ART Sync). Promote data-informed delivery using objectives, forecasts, and predictability measures; improve reliability of commitments. Coach on DevOps and trunk-based practices to reduce lead time and improve release stability. Champion psychological safety, inclusion, and high-collaboration ways of working. In addition to the core responsibilities, the Scrum Master may be required to undertake additional tasks or assume other responsibilities as necessary to ensure the effective operation of the team and the continued delivery. What do I need? 2 - 5 years' experience as a Scrum Master or Agile Coach; experience within SAFe/ARTs is strongly preferred. Proven facilitation of PI Planning, Scrum of Scrums/ART Sync, and Inspect & Adapt. Hands-on with Agile tooling (Jira), dashboards, and flow/predictability metrics. Strong coaching, mentoring, and conflict resolution skills; able to influence without authority. Excellent communication with technical and non-technical stakeholders; crisp written documentation. Nice to Have Experience supporting software engineering and application support teams in a production environment. Experience of legal case management tooling, such as ShareDo. Knowledge of incident & problem management, experience of ServiceNow. Agile community of practice leadership. What's in it for you? Apart from the competitive salary you'd expect, our package of benefits reflects our values of partnership, innovation, and being real people. We're committed to creating a dynamic workplace where everyone feels supported, empowered, and part of our success. You'll enjoy: 25 days' annual leave (rising to 30 with service) + Holiday Buy Scheme Life Insurance & Income Protection Private Medical Insurance & Healthcare Cash Plan Employee Assistance Programme & Digital GP services Pension Scheme Electric Car Scheme Enhanced Maternity, Paternity & Adoption Leave Hybrid & Flexible Working Options Discounted Gym Membership & Employee Discount Hub Flu & Eyecare Vouchers - and more! What next? If HF sounds like a place where you could belong, we'd love to learn more about you! Submit your CV here and we'll be in touch if we have any opportunities that match your experience and interests. If we don't have something right now, we'll keep your details on file and may reach out in the future as part of our talent pipeline.
05/12/2025
Full time
Scrum Master Salford- Media City Remote Permanent About HF People. Not just lawyers We're not your typical law firm - we're people with a passion for helping our clients and each other achieve the best possible outcomes. We are leading legal advisers to the insurance and commercial sectors across the UK & Ireland, known for our innovation, client focus, and long-lasting relationships. We do things differently, with a forward-thinking approach built around our clients' needs, supported by cutting-edge technology and a culture built around people from a wide range of backgrounds who are taking an equally wide range of routes to building their careers in law. About the team Chris Garrity, Head of Software Engineering & Application Support, shares his perspective on the role: "This position presents an excellent opportunity for a driven and talented Scrum master to advance their career within a multi award-winning organisation. We're looking for someone who is passionate about delivering high-quality solutions and committed to enhancing the technical capabilities of the team. You'll be supported by a collaborative and experienced group, with dedicated time each week for personal development-allowing you to expand your skillset, gain valuable experience, and contribute to the continuous improvement of our services at HF." What you'll be doing Facilitate Scrum events (Daily Scrum, Iteration Planning, Backlog Refinement, Review, Retrospective) and ensure they are outcome-focused. Coach the team on Agile and SAFe practices, Lean-Agile mindset, and team norms; model servant leadership. Support effective Program Increment (PI) Planning: readiness, team capacity planning, risk management (ROAM), and drafting Team PI Objectives. Enable flow using Kanban/Scrum, visualize work, manage WIP, and apply flow metrics (e.g. cycle time, throughput, aging). Identify, remove, and/or escalate impediments quickly; partner with the Product and Technical owners and other Scrum Masters to resolve cross-team blockers. Foster built-in quality (Definition of Ready/Done, test automation, CI/CD, pairing/mobbing, code review, and quality gates). Partner with the Product Owner on backlog health: refinement cadence, clarity of acceptance criteria, and readiness for planning. Drive relentless improvement via retrospectives, experiments, Kaizen, and Inspect & Adapt (I&A) problem-solving workshops. Support dependency management and synchronization across teams (Scrum of Scrums/ART Sync). Promote data-informed delivery using objectives, forecasts, and predictability measures; improve reliability of commitments. Coach on DevOps and trunk-based practices to reduce lead time and improve release stability. Champion psychological safety, inclusion, and high-collaboration ways of working. In addition to the core responsibilities, the Scrum Master may be required to undertake additional tasks or assume other responsibilities as necessary to ensure the effective operation of the team and the continued delivery. What do I need? 2 - 5 years' experience as a Scrum Master or Agile Coach; experience within SAFe/ARTs is strongly preferred. Proven facilitation of PI Planning, Scrum of Scrums/ART Sync, and Inspect & Adapt. Hands-on with Agile tooling (Jira), dashboards, and flow/predictability metrics. Strong coaching, mentoring, and conflict resolution skills; able to influence without authority. Excellent communication with technical and non-technical stakeholders; crisp written documentation. Nice to Have Experience supporting software engineering and application support teams in a production environment. Experience of legal case management tooling, such as ShareDo. Knowledge of incident & problem management, experience of ServiceNow. Agile community of practice leadership. What's in it for you? Apart from the competitive salary you'd expect, our package of benefits reflects our values of partnership, innovation, and being real people. We're committed to creating a dynamic workplace where everyone feels supported, empowered, and part of our success. You'll enjoy: 25 days' annual leave (rising to 30 with service) + Holiday Buy Scheme Life Insurance & Income Protection Private Medical Insurance & Healthcare Cash Plan Employee Assistance Programme & Digital GP services Pension Scheme Electric Car Scheme Enhanced Maternity, Paternity & Adoption Leave Hybrid & Flexible Working Options Discounted Gym Membership & Employee Discount Hub Flu & Eyecare Vouchers - and more! What next? If HF sounds like a place where you could belong, we'd love to learn more about you! Submit your CV here and we'll be in touch if we have any opportunities that match your experience and interests. If we don't have something right now, we'll keep your details on file and may reach out in the future as part of our talent pipeline.
Web Officer BirminghamWe have an exciting opportunity for a Web Officer to join our team, with hybrid working on a permanent basis. In return, you will receive a competitive starting salary of £30,518 - £33,699 per annum, depending on experience.The Web Officer plays a key role in supporting the organisation's digital infrastructure, ensuring that our website and associated digital platforms are engaging, functional, and compliant with brand and accessibility standards.You'll be responsible for maintaining, updating and enhancing The Vegan Society website and assisting in the delivery of digital initiatives that underpin strategic communications and engagement objectives. What we offer: - A fun and supportive team.- A solutions-focused atmosphere and hard-working environment.- Flexible working hours.- Employee Assistance Programme and health cash-back scheme.- Cycle-to-work scheme.- Animal companion compassionate leave.- Ethical pension scheme (5-7% employer contribution).- Death in service benefit.- 28 days' leave + 8 bank holidays.- Climate Perks Policy (up to six days additional paid time off when choosing sustainable transportation for foreign holidays).- Central Birmingham office location. Key responsibilities will include: - Developing, editing and maintaining website content to ensure accuracy, accessibility, engagement and brand consistency.- Maintain designated website sections, including maintaining webforms, events and job listings, ensuring they remain up-to-date.- Liaise with external suppliers for technical maintenance, issue resolution and performance optimisation.- Assist the Senior Digital Communications Officer (SDCO) in developing new digital projects and managing existing ones.- Manage user accounts for the website and other web-based tools.- Support the administration of Google Analytics, Simple Analytics, Google Ads, Google Search Console, and Google Tag Manager (training provided).- Monitor and manage the Google Ads account following training, ensuring compliance and performance optimisation.- Conduct regular website monitoring, including performance, security, and cookie audits, escalating issues where required.- Work collaboratively with the Digital Communications team to analyse digital performance across platforms.- Support the SDCO to produce and present reports on website performance to the Head of Communications, identifying key insights and trends.- Cover social media moderation as required (training provided).- Deliver training sessions and create documentation to support staff in using digital tools and managing web content.- Provide responsive assistance to staff requiring help with website content creation or technical support.- Manage the web support inbox, addressing technical queries or referring them to the relevant contact.- Monitor and respond to reviews or feedback associated with digital products, such as apps, in collaboration with relevant teams.- Assist the SDCO with assigning and supporting Web Volunteers with tasks. Who are we looking for? Essential:- Someone with digital expertise: proficiency in managing and optimising digital platforms.- Strong communication skills and the ability to collaborate across teams with internal and external stakeholders to deliver cohesive outputs.- You will need to be able to deliver consistently to a high standard, managing competing priorities effectively.- An eye for innovation, identifying and implementing improvements to enhance user experience and engagement.- Someone who follows a vegan lifestyle and is passionate about animal welfare, human and planetary health.- An organised and enthusiastic team player with excellent time management skills.- Experience managing content within a CMS.- Working knowledge of HTML and CSS.- High attention to detail and adherence to brand and accessibility guidelines.Desirable:- Experience with Google Ads, Analytics, or similar digital platforms.- Previous experience in a digital communications or marketing role.For a full list of duties, responsibilities and personal criteria, please refer to the full job description and person specification.Closing date for applications: 10/12/25The Vegan Society are actively recruiting for this position and may contact shortlisted candidates prior to the published closing date, so early applications are encouraged. About us: The Vegan Society makes veganism more accessible and an easily adopted approach by supporting individuals, policy and decision makers, caterers, manufacturers, health care professionals and the media. Equality, Diversity and Inclusion: The Vegan Society values equality, diversity and inclusion. We want to be an organisation that tackles any structural discrimination or prejudice. We are actively trying to increase diversity in our organisation and encourage applications from all sections of the community. As users of the Disability Confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.It is a condition of your employment that, as far as is possible and practicable, you adhere to a vegan diet and lifestyle.If you are interested in applying for the role, please click on the Apply button.
05/12/2025
Full time
Web Officer BirminghamWe have an exciting opportunity for a Web Officer to join our team, with hybrid working on a permanent basis. In return, you will receive a competitive starting salary of £30,518 - £33,699 per annum, depending on experience.The Web Officer plays a key role in supporting the organisation's digital infrastructure, ensuring that our website and associated digital platforms are engaging, functional, and compliant with brand and accessibility standards.You'll be responsible for maintaining, updating and enhancing The Vegan Society website and assisting in the delivery of digital initiatives that underpin strategic communications and engagement objectives. What we offer: - A fun and supportive team.- A solutions-focused atmosphere and hard-working environment.- Flexible working hours.- Employee Assistance Programme and health cash-back scheme.- Cycle-to-work scheme.- Animal companion compassionate leave.- Ethical pension scheme (5-7% employer contribution).- Death in service benefit.- 28 days' leave + 8 bank holidays.- Climate Perks Policy (up to six days additional paid time off when choosing sustainable transportation for foreign holidays).- Central Birmingham office location. Key responsibilities will include: - Developing, editing and maintaining website content to ensure accuracy, accessibility, engagement and brand consistency.- Maintain designated website sections, including maintaining webforms, events and job listings, ensuring they remain up-to-date.- Liaise with external suppliers for technical maintenance, issue resolution and performance optimisation.- Assist the Senior Digital Communications Officer (SDCO) in developing new digital projects and managing existing ones.- Manage user accounts for the website and other web-based tools.- Support the administration of Google Analytics, Simple Analytics, Google Ads, Google Search Console, and Google Tag Manager (training provided).- Monitor and manage the Google Ads account following training, ensuring compliance and performance optimisation.- Conduct regular website monitoring, including performance, security, and cookie audits, escalating issues where required.- Work collaboratively with the Digital Communications team to analyse digital performance across platforms.- Support the SDCO to produce and present reports on website performance to the Head of Communications, identifying key insights and trends.- Cover social media moderation as required (training provided).- Deliver training sessions and create documentation to support staff in using digital tools and managing web content.- Provide responsive assistance to staff requiring help with website content creation or technical support.- Manage the web support inbox, addressing technical queries or referring them to the relevant contact.- Monitor and respond to reviews or feedback associated with digital products, such as apps, in collaboration with relevant teams.- Assist the SDCO with assigning and supporting Web Volunteers with tasks. Who are we looking for? Essential:- Someone with digital expertise: proficiency in managing and optimising digital platforms.- Strong communication skills and the ability to collaborate across teams with internal and external stakeholders to deliver cohesive outputs.- You will need to be able to deliver consistently to a high standard, managing competing priorities effectively.- An eye for innovation, identifying and implementing improvements to enhance user experience and engagement.- Someone who follows a vegan lifestyle and is passionate about animal welfare, human and planetary health.- An organised and enthusiastic team player with excellent time management skills.- Experience managing content within a CMS.- Working knowledge of HTML and CSS.- High attention to detail and adherence to brand and accessibility guidelines.Desirable:- Experience with Google Ads, Analytics, or similar digital platforms.- Previous experience in a digital communications or marketing role.For a full list of duties, responsibilities and personal criteria, please refer to the full job description and person specification.Closing date for applications: 10/12/25The Vegan Society are actively recruiting for this position and may contact shortlisted candidates prior to the published closing date, so early applications are encouraged. About us: The Vegan Society makes veganism more accessible and an easily adopted approach by supporting individuals, policy and decision makers, caterers, manufacturers, health care professionals and the media. Equality, Diversity and Inclusion: The Vegan Society values equality, diversity and inclusion. We want to be an organisation that tackles any structural discrimination or prejudice. We are actively trying to increase diversity in our organisation and encourage applications from all sections of the community. As users of the Disability Confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.It is a condition of your employment that, as far as is possible and practicable, you adhere to a vegan diet and lifestyle.If you are interested in applying for the role, please click on the Apply button.
Technical Service Delivery Manager As a Technical Service Delivery Manager at Bechtle you will be responsible for ensuring the seamless delivery of IT services and solutions to our High-Profile Customers. You will act as the bridge between the Operation Centres technical teams and our customers, ensuring that services meet agreed-upon standards, timelines, and performance metrics. This role involves managing service-level agreements (SLAs), overseeing incident and problem resolution, coordinating change management, and driving continuous service improvement. With a strong focus on customer satisfaction, the Technical Service Delivery Manager will also build and maintain relationships with Bechtle's customers, ensuring their evolving technical and service needs are met while aligning service delivery with organizational goals. Job Role Responsibilities (% of Time) Service Delivery (30%) Ensure operational service targets and contractual obligations are consistently met, tracking issues through to resolution and escalating to senior support teams when necessary. Utilize ITSM systems to log, monitor, and resolve customer-facing issues, ensuring accurate documentation to support knowledge sharing and continuous improvement. Maintain strict adherence to ITIL service management principles, including Incident, Problem, Change Management, and Continual Service Improvement. Provide technical guidance to customers infrastructure and cloud-based services (e.g., Microsoft Azure, AWS), as needed, collaborating with Operations Centre technical teams on escalations to ensure seamless and effective service delivery. Champion best practices across the service delivery function, driving service excellence and operational efficiency. Ensure all service delivery processes and procedures are consistently followed and continuously improved. Provide hands-on management support across Bechtle's broad technology stack, including Microsoft Windows, Active Directory, O365, Networking and cloud infrastructure, ensuring responsive and knowledgeable service. Customer Relationship Management (20%) Coordinate and lead regular service review meetings and Ad hoc meetings with customers, acting as the primary point of contact for all service-related matters. Develop and maintain strong, trust-based relationships with customers by understanding their pain points, business objectives, and technical requirements. Serve as a key liaison between customers and internal technical escalation teams or thirdparty vendors, ensuring timely issue resolution and service continuity. Proactively identify and escalate risks, implementing mitigation strategies to minimize disruption and maintain a customer-centric approach. Data Analytics & Reporting (20%) Monitor, manage, and report on Service Level Agreements (SLAs), ensuring performance metrics are clearly communicated to clients. Create and maintain detailed service reports for customers, ensuring transparency and accountability Deliver proactive reporting on licensing, capacity, and availability planning to support strategic decision-making. Ensure all client documentation is accurate and up to date with our document management tool suite Strategic Collaboration and Business Growth (10%) Collaborate with Account Managers and Solutions teams to identify and pursue opportunities that expand Bechtle's service offerings and strengthen client relationships. Contribute to IT Strategy Reviews and the development of Technology Roadmaps, ensuring alignment with emerging industry trends and evolving customer needs. Mentor and support the Service Delivery Hub and fellow Service Delivery Managers on a technical level, fostering a culture of collaboration and professional development operational impact and maintaining service continuity. o Collaborate with the wider Operations Centre team to deliver exceptional customer experiences. Problem-Solving and Process Improvement (15%) Proactively identify and resolve service-related issues by conducting thorough root cause analysis and implementing long-term solutions. Collaborate with cross-functional teams to streamline workflows and introduce process enhancements that improve service efficiency and responsiveness under pressure. Demonstrate adaptability to evolving technologies and operational environments, maintaining a strong focus on innovation, continuous improvement, and operational excellence. Continuous Service Improvement (5%) Proactively identify and recommend opportunities to enhance service delivery processes and improve the overall client experience. Collaborate closely with the Head of Service Delivery and fellow Service Delivery Managers to design, share, and implement best practices for client support and operational excellence. Actively participate in training, workshops, and development programs to continuously build expertise in service delivery, customer relationship management, and industry trends
05/12/2025
Full time
Technical Service Delivery Manager As a Technical Service Delivery Manager at Bechtle you will be responsible for ensuring the seamless delivery of IT services and solutions to our High-Profile Customers. You will act as the bridge between the Operation Centres technical teams and our customers, ensuring that services meet agreed-upon standards, timelines, and performance metrics. This role involves managing service-level agreements (SLAs), overseeing incident and problem resolution, coordinating change management, and driving continuous service improvement. With a strong focus on customer satisfaction, the Technical Service Delivery Manager will also build and maintain relationships with Bechtle's customers, ensuring their evolving technical and service needs are met while aligning service delivery with organizational goals. Job Role Responsibilities (% of Time) Service Delivery (30%) Ensure operational service targets and contractual obligations are consistently met, tracking issues through to resolution and escalating to senior support teams when necessary. Utilize ITSM systems to log, monitor, and resolve customer-facing issues, ensuring accurate documentation to support knowledge sharing and continuous improvement. Maintain strict adherence to ITIL service management principles, including Incident, Problem, Change Management, and Continual Service Improvement. Provide technical guidance to customers infrastructure and cloud-based services (e.g., Microsoft Azure, AWS), as needed, collaborating with Operations Centre technical teams on escalations to ensure seamless and effective service delivery. Champion best practices across the service delivery function, driving service excellence and operational efficiency. Ensure all service delivery processes and procedures are consistently followed and continuously improved. Provide hands-on management support across Bechtle's broad technology stack, including Microsoft Windows, Active Directory, O365, Networking and cloud infrastructure, ensuring responsive and knowledgeable service. Customer Relationship Management (20%) Coordinate and lead regular service review meetings and Ad hoc meetings with customers, acting as the primary point of contact for all service-related matters. Develop and maintain strong, trust-based relationships with customers by understanding their pain points, business objectives, and technical requirements. Serve as a key liaison between customers and internal technical escalation teams or thirdparty vendors, ensuring timely issue resolution and service continuity. Proactively identify and escalate risks, implementing mitigation strategies to minimize disruption and maintain a customer-centric approach. Data Analytics & Reporting (20%) Monitor, manage, and report on Service Level Agreements (SLAs), ensuring performance metrics are clearly communicated to clients. Create and maintain detailed service reports for customers, ensuring transparency and accountability Deliver proactive reporting on licensing, capacity, and availability planning to support strategic decision-making. Ensure all client documentation is accurate and up to date with our document management tool suite Strategic Collaboration and Business Growth (10%) Collaborate with Account Managers and Solutions teams to identify and pursue opportunities that expand Bechtle's service offerings and strengthen client relationships. Contribute to IT Strategy Reviews and the development of Technology Roadmaps, ensuring alignment with emerging industry trends and evolving customer needs. Mentor and support the Service Delivery Hub and fellow Service Delivery Managers on a technical level, fostering a culture of collaboration and professional development operational impact and maintaining service continuity. o Collaborate with the wider Operations Centre team to deliver exceptional customer experiences. Problem-Solving and Process Improvement (15%) Proactively identify and resolve service-related issues by conducting thorough root cause analysis and implementing long-term solutions. Collaborate with cross-functional teams to streamline workflows and introduce process enhancements that improve service efficiency and responsiveness under pressure. Demonstrate adaptability to evolving technologies and operational environments, maintaining a strong focus on innovation, continuous improvement, and operational excellence. Continuous Service Improvement (5%) Proactively identify and recommend opportunities to enhance service delivery processes and improve the overall client experience. Collaborate closely with the Head of Service Delivery and fellow Service Delivery Managers to design, share, and implement best practices for client support and operational excellence. Actively participate in training, workshops, and development programs to continuously build expertise in service delivery, customer relationship management, and industry trends
Senior Python Developer - Team Lead Location - Remote (UK-based) Salary - £55,000 - £62,000 Transforming Learning Group is a forward-thinking education technology group working with over 5,000 schools across the UK. Our mission is simple: to help schools harness technology and data to improve outcomes for every learner. Through our brands - including turn IT on, School ICT Services, SalamanderSoft and more - we deliver solutions that make schools more efficient, effective and innovative.We're looking for a Senior Python Developer - Team Lead to join our growing engineering team. This is a hands-on leadership role where you'll set standards, mentor developers, and help shape the future of our cloud-native learning products. If you're passionate about building scalable solutions and leading technical teams, this could be the perfect opportunity. What you'll be doing Leading the development of high-quality, scalable Python applications. Driving Agile sprints and collaborating with product owners and stakeholders. Designing and maintaining cloud-based systems in AWS using Infrastructure-as-Code tools. Establishing best practices in software development, testing and delivery. Mentoring and supporting developers to foster technical excellence. Staying ahead of emerging technologies and contributing ideas for innovation. What we're looking for Essential: 6+ years' experience in Python development, including 2+ years in a senior or leadership role. Strong experience with AWS and Infrastructure-as-Code (Terraform, CloudFormation or CDK). Proven ability to design RESTful APIs, microservices and event-driven systems. Experience with CI/CD pipelines, containerisation (Docker/Kubernetes) and Git. Skilled in Agile delivery and team leadership. Desirable: Knowledge of EdTech or eLearning technologies. Experience with serverless architectures or AI-enhanced applications. Why join us? Remote working with flexibility to suit your lifestyle. Be part of a team that genuinely cares about making a difference in education. Opportunities for leadership growth and technical innovation. 'Transforming Learning Group is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.' 'Happy to talk flexible working.' REF-
05/12/2025
Full time
Senior Python Developer - Team Lead Location - Remote (UK-based) Salary - £55,000 - £62,000 Transforming Learning Group is a forward-thinking education technology group working with over 5,000 schools across the UK. Our mission is simple: to help schools harness technology and data to improve outcomes for every learner. Through our brands - including turn IT on, School ICT Services, SalamanderSoft and more - we deliver solutions that make schools more efficient, effective and innovative.We're looking for a Senior Python Developer - Team Lead to join our growing engineering team. This is a hands-on leadership role where you'll set standards, mentor developers, and help shape the future of our cloud-native learning products. If you're passionate about building scalable solutions and leading technical teams, this could be the perfect opportunity. What you'll be doing Leading the development of high-quality, scalable Python applications. Driving Agile sprints and collaborating with product owners and stakeholders. Designing and maintaining cloud-based systems in AWS using Infrastructure-as-Code tools. Establishing best practices in software development, testing and delivery. Mentoring and supporting developers to foster technical excellence. Staying ahead of emerging technologies and contributing ideas for innovation. What we're looking for Essential: 6+ years' experience in Python development, including 2+ years in a senior or leadership role. Strong experience with AWS and Infrastructure-as-Code (Terraform, CloudFormation or CDK). Proven ability to design RESTful APIs, microservices and event-driven systems. Experience with CI/CD pipelines, containerisation (Docker/Kubernetes) and Git. Skilled in Agile delivery and team leadership. Desirable: Knowledge of EdTech or eLearning technologies. Experience with serverless architectures or AI-enhanced applications. Why join us? Remote working with flexibility to suit your lifestyle. Be part of a team that genuinely cares about making a difference in education. Opportunities for leadership growth and technical innovation. 'Transforming Learning Group is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.' 'Happy to talk flexible working.' REF-
Regional Service Delivery Manager - Multi-Site IT LeadershipWoking / Addlestone / Basingstoke Corridor£47,142 + 18.9% employer pension + 34 days holiday + ongoing CPD + staff benefits platform + supportive culture + work-life balanceAre you an experienced IT Manager or Service Delivery Lead who's ready to take ownership of multiple sites rather than just one?Would you like to join a forward-thinking trust that embraces digital innovation, invests heavily in technology, and gives you the autonomy to shape how IT services are delivered across a cluster of schools?This education trust is a dynamic, progressive organisation known for low staff turnover, a supportive culture and a real commitment to improving digital outcomes. They are not afraid to innovate from 1:1 device projects to modernising infrastructure and they are looking for an IT leader who wants to help drive that forward.In this role, you'll lead the IT service delivery across a cluster of schools, working closely with headteachers, on-site technicians and the central IT leadership team. You'll line-manage technical staff, oversee service desk performance, act as the escalation point for complex issues, and ensure each school has a clear development plan aligned with the wider trust strategy. Although the role is primarily leadership-focused, you'll step in hands-on when needed to support continuity across your schools.The ideal candidate would be an experienced IT Manager or Service Delivery Lead who has managed technical teams, understands multi-site IT operations, and is ready to take the next step into a role with wider strategic responsibility and real impact. This is an excellent opportunity to join a progressive trust, take ownership of a cluster of sites, shape IT service delivery and be part of a team where your input genuinely matters. If you're looking for the next step in your leadership journey with autonomy, impact and ongoing development this is a role where you'll thrive.The role Lead IT service delivery across a cluster of schools, acting as the key contact for headteachers and school leaders Line-manage on-site technical staff, supporting their development and conducting performance reviews Own helpdesk performance across your schools, ensuring SLAs and response targets are met Define school-specific IT development plans that align with the trust's strategic direction Step in where needed to support with escalations or cover for on-site staff Ensure compliance with safeguarding, cyber security, GDPR and trust IT policies Support installations, configuration, commissioning and ongoing maintenance of systems and software Build strong working relationships across the trust and ensure consistent communication and service delivery standards Work collaboratively with the wider IT team and external partners to resolve escalationsThe person Experienced IT Manager, Network Manager or Service Delivery Lead Strong background in managing technical staff and leading service delivery Minimum 3 years in an IT management or multi-site role Comfortable handling escalations and guiding technical troubleshooting Understanding of networking, servers, end-user devices and general IT operations ITIL, PRINCE2 or service management knowledge beneficial Confident, professional and able to work autonomously across multiple schools Positive, proactive and improvement-focused, with excellent communication skills
05/12/2025
Full time
Regional Service Delivery Manager - Multi-Site IT LeadershipWoking / Addlestone / Basingstoke Corridor£47,142 + 18.9% employer pension + 34 days holiday + ongoing CPD + staff benefits platform + supportive culture + work-life balanceAre you an experienced IT Manager or Service Delivery Lead who's ready to take ownership of multiple sites rather than just one?Would you like to join a forward-thinking trust that embraces digital innovation, invests heavily in technology, and gives you the autonomy to shape how IT services are delivered across a cluster of schools?This education trust is a dynamic, progressive organisation known for low staff turnover, a supportive culture and a real commitment to improving digital outcomes. They are not afraid to innovate from 1:1 device projects to modernising infrastructure and they are looking for an IT leader who wants to help drive that forward.In this role, you'll lead the IT service delivery across a cluster of schools, working closely with headteachers, on-site technicians and the central IT leadership team. You'll line-manage technical staff, oversee service desk performance, act as the escalation point for complex issues, and ensure each school has a clear development plan aligned with the wider trust strategy. Although the role is primarily leadership-focused, you'll step in hands-on when needed to support continuity across your schools.The ideal candidate would be an experienced IT Manager or Service Delivery Lead who has managed technical teams, understands multi-site IT operations, and is ready to take the next step into a role with wider strategic responsibility and real impact. This is an excellent opportunity to join a progressive trust, take ownership of a cluster of sites, shape IT service delivery and be part of a team where your input genuinely matters. If you're looking for the next step in your leadership journey with autonomy, impact and ongoing development this is a role where you'll thrive.The role Lead IT service delivery across a cluster of schools, acting as the key contact for headteachers and school leaders Line-manage on-site technical staff, supporting their development and conducting performance reviews Own helpdesk performance across your schools, ensuring SLAs and response targets are met Define school-specific IT development plans that align with the trust's strategic direction Step in where needed to support with escalations or cover for on-site staff Ensure compliance with safeguarding, cyber security, GDPR and trust IT policies Support installations, configuration, commissioning and ongoing maintenance of systems and software Build strong working relationships across the trust and ensure consistent communication and service delivery standards Work collaboratively with the wider IT team and external partners to resolve escalationsThe person Experienced IT Manager, Network Manager or Service Delivery Lead Strong background in managing technical staff and leading service delivery Minimum 3 years in an IT management or multi-site role Comfortable handling escalations and guiding technical troubleshooting Understanding of networking, servers, end-user devices and general IT operations ITIL, PRINCE2 or service management knowledge beneficial Confident, professional and able to work autonomously across multiple schools Positive, proactive and improvement-focused, with excellent communication skills
