Our client, a growing, technically driven MSP that's investing heavily in automation and next generation technology require a 2 nd Line Engineer to join their expanding team. This is an exciting opportunity to join an MSP with ambitious plans and a pro-active solution driven approach.The role is offered with a hybrid working pattern and is based at the company's offices which are easily accessible for the Barnet/Watford areas. The 2nd Line engineer will work as part of a team to support a diverse range of clients, collaborating closely with the 1st line support team to resolve incidents quickly and escalate to the 3rd line engineering team when required. You will carry out preventive and investigative tasks aimed at improving system performance and preventing recurring issues, including root-cause analysis and uptime optimization. The role also involves handling advanced monitoring alerts, deploying security updates, conducting routine system maintenance, and performing system upgrades in line with customer requirements. Role requirements: Previous 2nd line support experience - preferably within an MSP. Strong proficiency in Windows operating systems (Windows 7, 8, and 10 Knowledge of DNS, DHCP, TCP/IP, LAN, Routing, VPN, and WAN networking principles. Experience with Windows Server administration, including GPO, Active Directory, File Servers, and other server roles. Proficiency in Microsoft Office 365 and email services including Exchange, Exchange Online, Mimecast, and Gmail. Familiarity with Microsoft Azure administration, SharePoint Online, Teams configuration, and Jamf. Experience with Intune, including Device Management, Conditional Access Policies, and Autopilot. Security practices, including firewalls and Windows security for servers and workstations. Experience working with hosted telephony systems. The role is offered with a salary of between £35,000 to £38,000 plus competitive benefits.
06/12/2025
Full time
Our client, a growing, technically driven MSP that's investing heavily in automation and next generation technology require a 2 nd Line Engineer to join their expanding team. This is an exciting opportunity to join an MSP with ambitious plans and a pro-active solution driven approach.The role is offered with a hybrid working pattern and is based at the company's offices which are easily accessible for the Barnet/Watford areas. The 2nd Line engineer will work as part of a team to support a diverse range of clients, collaborating closely with the 1st line support team to resolve incidents quickly and escalate to the 3rd line engineering team when required. You will carry out preventive and investigative tasks aimed at improving system performance and preventing recurring issues, including root-cause analysis and uptime optimization. The role also involves handling advanced monitoring alerts, deploying security updates, conducting routine system maintenance, and performing system upgrades in line with customer requirements. Role requirements: Previous 2nd line support experience - preferably within an MSP. Strong proficiency in Windows operating systems (Windows 7, 8, and 10 Knowledge of DNS, DHCP, TCP/IP, LAN, Routing, VPN, and WAN networking principles. Experience with Windows Server administration, including GPO, Active Directory, File Servers, and other server roles. Proficiency in Microsoft Office 365 and email services including Exchange, Exchange Online, Mimecast, and Gmail. Familiarity with Microsoft Azure administration, SharePoint Online, Teams configuration, and Jamf. Experience with Intune, including Device Management, Conditional Access Policies, and Autopilot. Security practices, including firewalls and Windows security for servers and workstations. Experience working with hosted telephony systems. The role is offered with a salary of between £35,000 to £38,000 plus competitive benefits.
Job Title: 2nd / 3rd Line IT Support Engineer Location: East Midlands (Hybrid options available) Contract Type: Day Rate INSIDE 35 Duration: 3 months (potential extension) Day Rate: £ 250 - 350 a day DOE About the Role Our client is seeking 2 skilled 2nd / 3rd Line Support Engineer to join their team on a contract basis. This role involves providing advanced technical support, managing escalated issues, and ensuring smooth deployment and maintenance of enterprise IT systems. Key Responsibilities End User Device Support: Troubleshoot and resolve issues across desktops, laptops, tablets, and smartphones, ensuring SLAs are met. Windows 11 Deployment: Lead migration projects from Windows 10 to Windows 11, including: Device imaging and configuration User data transfer Post-deployment support Active Directory & M365: Administer Entra/Active Directory (on-prem and Azure), Microsoft 365, Teams, SharePoint, and Windows desktop environments. Handle escalated tickets from 1st and 2nd line teams. Maintain and troubleshoot infrastructure components such as servers, virtualization (VMware/Hyper-V), and storage. Implement patching, security updates, and scripting for automation. Collaborate with engineering and security teams to resolve complex issues. Document processes and resolutions for knowledge sharing. Essential Skills & Experience Experience: 3-7 years in IT support roles, ideally covering both 2nd and 3rd line responsibilities. Technical Skills: Windows 10/11 enterprise deployment experience. Advanced Active Directory and Group Policy management. Microsoft 365 administration (Teams, SharePoint, Exchange Online). Virtualization technologies (VMware, Hyper-V). Networking fundamentals (DNS, DHCP, VLANs, VPNs). Scripting skills (PowerShell). Soft Skills: Excellent problem-solving and analytical abilities. Strong communication skills for technical and non-technical audiences. Ability to work independently and under pressure. Certifications: Microsoft certifications (MS-100, AZ-104), ITIL preferred. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
06/12/2025
Contractor
Job Title: 2nd / 3rd Line IT Support Engineer Location: East Midlands (Hybrid options available) Contract Type: Day Rate INSIDE 35 Duration: 3 months (potential extension) Day Rate: £ 250 - 350 a day DOE About the Role Our client is seeking 2 skilled 2nd / 3rd Line Support Engineer to join their team on a contract basis. This role involves providing advanced technical support, managing escalated issues, and ensuring smooth deployment and maintenance of enterprise IT systems. Key Responsibilities End User Device Support: Troubleshoot and resolve issues across desktops, laptops, tablets, and smartphones, ensuring SLAs are met. Windows 11 Deployment: Lead migration projects from Windows 10 to Windows 11, including: Device imaging and configuration User data transfer Post-deployment support Active Directory & M365: Administer Entra/Active Directory (on-prem and Azure), Microsoft 365, Teams, SharePoint, and Windows desktop environments. Handle escalated tickets from 1st and 2nd line teams. Maintain and troubleshoot infrastructure components such as servers, virtualization (VMware/Hyper-V), and storage. Implement patching, security updates, and scripting for automation. Collaborate with engineering and security teams to resolve complex issues. Document processes and resolutions for knowledge sharing. Essential Skills & Experience Experience: 3-7 years in IT support roles, ideally covering both 2nd and 3rd line responsibilities. Technical Skills: Windows 10/11 enterprise deployment experience. Advanced Active Directory and Group Policy management. Microsoft 365 administration (Teams, SharePoint, Exchange Online). Virtualization technologies (VMware, Hyper-V). Networking fundamentals (DNS, DHCP, VLANs, VPNs). Scripting skills (PowerShell). Soft Skills: Excellent problem-solving and analytical abilities. Strong communication skills for technical and non-technical audiences. Ability to work independently and under pressure. Certifications: Microsoft certifications (MS-100, AZ-104), ITIL preferred. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
2nd Line Support Engineer - MDMAkkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The RoleAs a 2nd Line Support Engineer you will be responsible for supporting the mobile operating system environment. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX).The Responsibilities You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support. Work closely with the 3rd line analysts, you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The ideal candidate will have a good working background in a 2nd line support role and a working knowledge in mobile endpoint management and cloud technologies. The Requirements Security (SC Clearance) or able to achieve. Proven experience in a 2nd line support mobile endpoint engineering role Workspace ONE Unified Endpoint Manager Apple Business Manager Entra ID M365 Android Enterprise Manager Samsung KNOX iOS and Android mobile operating systems experience (configuration) Mobile Device Management through Organisation Groups If you are looking for an exciting new challenge to join a leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
05/12/2025
Full time
2nd Line Support Engineer - MDMAkkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The RoleAs a 2nd Line Support Engineer you will be responsible for supporting the mobile operating system environment. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX).The Responsibilities You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support. Work closely with the 3rd line analysts, you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The ideal candidate will have a good working background in a 2nd line support role and a working knowledge in mobile endpoint management and cloud technologies. The Requirements Security (SC Clearance) or able to achieve. Proven experience in a 2nd line support mobile endpoint engineering role Workspace ONE Unified Endpoint Manager Apple Business Manager Entra ID M365 Android Enterprise Manager Samsung KNOX iOS and Android mobile operating systems experience (configuration) Mobile Device Management through Organisation Groups If you are looking for an exciting new challenge to join a leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
IT Service Transition Engineer Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK's largest independent Managed Service Providers, recently ranked as "World class" by the Best Companies to work for awards. Be a key player in our Project Engineering team The IT Service Transition Engineer role will be the technical lead, working side-by-side with the PMO and Support teams in the delivery of customer IT transitions (onboarding / offboarding). Additionally, you will be responsible for: Creating detailed onboarding and offboarding plans, contributing in project meetings (including onsite visits where required), auditing and documenting customers' IT estates and delivering new products purchased from Opus Throughout customers' transitions; identify risks, facilitate migrations to / from our applications, ensuring any issues raised are logged and resolved quickly Supporting pre-sales discovery to set realistic expectations before transitions begin Identifying up-sell opportunities and raising to the account manager as appropriate Handing-over customer IT estate information to the Support Team Daily time entries / Project admin Installation and configuration of both hardware and software applications at the customer premises and remotely where applicable Remote programming for additional works and system related changes End user training for products installed Upholding the company ethos of ensuring continual improvement is always at the heart of dealing with any issues or complaints Salary £40-£45k Remote based with occasional client site visit as required Other organisations may call this role IT Onboarding Engineer. The talents we are excited to see You will have the following experience/skills: IT onboarding / transitioning, whether that's in a Support or Project capacity Minimum of 5 years' in the support and delivery of predominantly Microsoft-based solutions, including product related qualifications Liaising with customers and 3rd parties, with the ability to demonstrate focused customer care skills Owning technical issues, working closely with the manufacturers to successful resolution IT Support Level 2nd Line minimum Microsoft Certified at intermediate level (or equivalent) Microsoft Dynamics ITIL or Prince2 qualification preferred Your exclusive benefits A comprehensive Private Healthcare and Cash Plan Pension and life insurance Entry to the £3,000 quarterly Dreamball draw Personalised training and development pathways Regular fully funded companywide events Monthly 'outstanding performer' accolades Enriching paid volunteering days A rewarding Refer a friend scheme (£1,000) The flexibility to adjust your holiday allowance (25 days pa) Complimentary daily breakfasts in the office Where your values align with ours Work together to win together Be brave and think differently Own it and never give up Strive to be the best Stay curious and keep learning Meet Opus Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients. In 2023, we launched the next phase of our ambitious growth strategy with the goal of doubling our turnover by 2026. We're on track to meet this target, and we're seeking top talent like you to join us on this exciting journey. By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally. If you're ready to be part of a dynamic team and help us reach new heights, we'd love to hear from you. REF-
05/12/2025
Full time
IT Service Transition Engineer Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK's largest independent Managed Service Providers, recently ranked as "World class" by the Best Companies to work for awards. Be a key player in our Project Engineering team The IT Service Transition Engineer role will be the technical lead, working side-by-side with the PMO and Support teams in the delivery of customer IT transitions (onboarding / offboarding). Additionally, you will be responsible for: Creating detailed onboarding and offboarding plans, contributing in project meetings (including onsite visits where required), auditing and documenting customers' IT estates and delivering new products purchased from Opus Throughout customers' transitions; identify risks, facilitate migrations to / from our applications, ensuring any issues raised are logged and resolved quickly Supporting pre-sales discovery to set realistic expectations before transitions begin Identifying up-sell opportunities and raising to the account manager as appropriate Handing-over customer IT estate information to the Support Team Daily time entries / Project admin Installation and configuration of both hardware and software applications at the customer premises and remotely where applicable Remote programming for additional works and system related changes End user training for products installed Upholding the company ethos of ensuring continual improvement is always at the heart of dealing with any issues or complaints Salary £40-£45k Remote based with occasional client site visit as required Other organisations may call this role IT Onboarding Engineer. The talents we are excited to see You will have the following experience/skills: IT onboarding / transitioning, whether that's in a Support or Project capacity Minimum of 5 years' in the support and delivery of predominantly Microsoft-based solutions, including product related qualifications Liaising with customers and 3rd parties, with the ability to demonstrate focused customer care skills Owning technical issues, working closely with the manufacturers to successful resolution IT Support Level 2nd Line minimum Microsoft Certified at intermediate level (or equivalent) Microsoft Dynamics ITIL or Prince2 qualification preferred Your exclusive benefits A comprehensive Private Healthcare and Cash Plan Pension and life insurance Entry to the £3,000 quarterly Dreamball draw Personalised training and development pathways Regular fully funded companywide events Monthly 'outstanding performer' accolades Enriching paid volunteering days A rewarding Refer a friend scheme (£1,000) The flexibility to adjust your holiday allowance (25 days pa) Complimentary daily breakfasts in the office Where your values align with ours Work together to win together Be brave and think differently Own it and never give up Strive to be the best Stay curious and keep learning Meet Opus Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients. In 2023, we launched the next phase of our ambitious growth strategy with the goal of doubling our turnover by 2026. We're on track to meet this target, and we're seeking top talent like you to join us on this exciting journey. By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally. If you're ready to be part of a dynamic team and help us reach new heights, we'd love to hear from you. REF-
2nd Line IT Support Engineer Ringwood (BH24) £32k-£35k Office-Based Join one of the UK's fastest-growing Managed Service Providers and take your IT career to the next level! If you're a sharp-thinking problem solver who loves variety, teamwork, and delivering great customer service, this is the role for you. At entrust IT , you won't just be resetting passwords - you'll be supporting and shaping the IT environments of businesses across the UK. Expect high-quality tools, a supportive culture, and challenges that genuinely stretch your skills. What You'll Be Doing: As a 2nd Line IT Support Engineer , you'll be right at the heart of our Service Team, taking ownership of technical issues and ensuring our clients get fast, clear, and effective support. You will: Diagnose and resolve 2nd line issues via remote support Work with clients to fully understand and recreate problems Escalate complex issues to 3rd line colleagues when needed Monitor open tickets and drive them through to resolution Support a wide variety of clients, infrastructures, and technologies Occasionally visit customer sites (no daily travel!) Every day brings something different - no two networks, clients, or challenges are the same. What You Bring: A logical, methodical approach to troubleshooting Strong communication - calm, clear, confident Ability to juggle priorities without losing focus Experience supporting organisations of roughly 20-500 users Full UK driving licence Technical Skills You'll Use Daily: Windows Desktop & Server OS Office 365 & cloud control panels Desktop support & fault diagnosis Networking, broadband, VoIP Mobile device support Backup monitoring platforms Virtual/remote desktop solutions Qualifications GCSE Maths & English (C or above) GCSE Science or Computer-related subject Valued (but not essential): Microsoft 365, CompTIA, or GTIA certifications Vendor certs such as Veeam, Mimecast, NinjaOne, Sophos What's in It for You? £32,000-£35,000 based on experience 22 days annual leave A friendly, collaborative office culture Real variety - every day is different Opportunities for professional development High-quality tools & an environment that values good engineering Avoid the city centre traffic! Be part of a team where your ideas and input genuinely matter Why entrust IT? We're an ambitious, growing MSP with a passion for doing IT right. You'll be part of a talented team that cares about quality, collaboration, and creating solutions that genuinely help our customers succeed. This is the place for you if you want: Real influence Interesting technical challenges Supportive colleagues Space to grow your career Ready to Join Us? Apply Now for this exciting new 2nd Line Support position for immediate consideration.
05/12/2025
Full time
2nd Line IT Support Engineer Ringwood (BH24) £32k-£35k Office-Based Join one of the UK's fastest-growing Managed Service Providers and take your IT career to the next level! If you're a sharp-thinking problem solver who loves variety, teamwork, and delivering great customer service, this is the role for you. At entrust IT , you won't just be resetting passwords - you'll be supporting and shaping the IT environments of businesses across the UK. Expect high-quality tools, a supportive culture, and challenges that genuinely stretch your skills. What You'll Be Doing: As a 2nd Line IT Support Engineer , you'll be right at the heart of our Service Team, taking ownership of technical issues and ensuring our clients get fast, clear, and effective support. You will: Diagnose and resolve 2nd line issues via remote support Work with clients to fully understand and recreate problems Escalate complex issues to 3rd line colleagues when needed Monitor open tickets and drive them through to resolution Support a wide variety of clients, infrastructures, and technologies Occasionally visit customer sites (no daily travel!) Every day brings something different - no two networks, clients, or challenges are the same. What You Bring: A logical, methodical approach to troubleshooting Strong communication - calm, clear, confident Ability to juggle priorities without losing focus Experience supporting organisations of roughly 20-500 users Full UK driving licence Technical Skills You'll Use Daily: Windows Desktop & Server OS Office 365 & cloud control panels Desktop support & fault diagnosis Networking, broadband, VoIP Mobile device support Backup monitoring platforms Virtual/remote desktop solutions Qualifications GCSE Maths & English (C or above) GCSE Science or Computer-related subject Valued (but not essential): Microsoft 365, CompTIA, or GTIA certifications Vendor certs such as Veeam, Mimecast, NinjaOne, Sophos What's in It for You? £32,000-£35,000 based on experience 22 days annual leave A friendly, collaborative office culture Real variety - every day is different Opportunities for professional development High-quality tools & an environment that values good engineering Avoid the city centre traffic! Be part of a team where your ideas and input genuinely matter Why entrust IT? We're an ambitious, growing MSP with a passion for doing IT right. You'll be part of a talented team that cares about quality, collaboration, and creating solutions that genuinely help our customers succeed. This is the place for you if you want: Real influence Interesting technical challenges Supportive colleagues Space to grow your career Ready to Join Us? Apply Now for this exciting new 2nd Line Support position for immediate consideration.
Location: Office based Leeds City Centre Salary: £34,000 - £37,500 a year Are you an experienced IT professional who thrives on building robust, secure, and scalable infrastructure? Our client is an award-winning law firm with a strong focus on technology and innovation. As they continue to invest in their infrastructure, they have an excellent new opportunity for an experienced Second Line Network Infrastructure Engineer to join their growing IT Operations Team.This is a hands-on role where you'll play a key part in keeping systems secure, resilient, and future-ready, helping the business deliver exceptional service with technology at its core.From day one, you'll be involved in important projects from planning to delivery, working across cloud, network, and server environments to ensure the IT operations are secure, efficient, and built to scale. What you'll be doing: Supporting Microsoft-based infrastructure and business applications Managing LAN/WAN networks, routers, and firewalls (Meraki, SonicWALL) Maintaining and evolving our Azure cloud platform and Citrix environment Leading infrastructure projects and implementing new technologies Monitoring systems, responding to alerts, and troubleshooting issues Maintaining network and endpoint security, including patching Participating in a paid on-call rota and monthly patching (paid as overtime) What they are looking for: At least 3 years' experience in IT infrastructure, systems administration, or cloud engineering Strong knowledge of Windows Server (2022/2025), Windows 11, and Active Directory Experience with Microsoft Azure, VMware, and Kubernetes Networking expertise (LAN/WAN, routers, firewalls) Hands-on knowledge of Linux (Ubuntu), SQL Server (2022), and MS Exchange (2019) Familiarity with Dell PowerStore or similar storage solutions How they work: A hands-on team that thrives on solving problems and making technology work smarter for the business. You'll collaborate with talented colleagues across IT and the wider business, working with modern platforms and tools to deliver secure, reliable, and high-performing systems.You'll thrive if you're curious about new technologies, enjoy taking ownership of projects, and want to see the real impact of your work in a fast-paced, growing organisation. Schedule: Monday to Friday, 8:30am to 4:00pmOccasional out-of-hours support (paid overtime) Leeds office You'll be based at their modern office in Leeds, conveniently located just off Junction 3 of the M621. For those driving, they offer free on-site parking, making commuting by car hassle-free. Also well connected by public transport, with major bus routes including the 2, 3, 24, 116, 200, 201, 202, 203, and X10 stopping right outside the office. Leeds Train Station is just a 10-minute walk away, and for those who prefer to cycle, they provide secure cycle storage. Rewarding your commitment and success, including: Lifestyle Rewards 35 hour working week 27 days of annual leave + bank holidays, as well as paid leave on your birthday and additional paid leave on Christmas Eve and New Year's Eve when falling on a weekday Flexible holiday policy: use, buy and sell up to 5 days' worth of holiday, dependent on length of service, as well as enjoy flexibility as some holiday allowance can used by the hour Extra holiday for length of service: 1 extra day earned following your 2nd, 3rd and 4th year of service Enhanced maternity, paternity and adoption pay Business-casual dress code Financial Rewards Monthly and quarterly bonus based on attendance and punctualityDeath in service benefit: 6 times annual salaryIncome protection: receive 75% of your salary for up to two years if you're unable to work (subject to eligibility criteria)My Staff Shop: access a range of discounts and savings at UK retailersTravel support: free parking, bus discounts and cycling facilitiesLeeds Credit Union: access to preferential ratesContributory pension scheme Personal Growth Rewards Learn and Earn: top up your income by investing in your personal and professional development outside of working hours Learning and Development allowance: paid time to learn during working hoursProfessional qualifications: financial and study support Health Rewards Free gym membershipOn Site GP: access to a specialist prescribing GP who comes on-site fortnightlyVirtual GP: access to virtual 24/7 prescribing GP for you and your familyPhysiotherapist: access to a specialist physiotherapist who comes on site monthlyHealth cash back plan: over £3,000 to manage your well-being, including dental, optical and physiotherapy, helping you to be healthy and at your bestEmployee assistance programme: 24/7 helpline, including up to 8 free counselling sessionsEarly intervention: support for colleagues who are experiencing health issues to support them staying in or returning to work Engagement Rewards Colleague events: parties, darts, bowling, axe throwing and laser quest, to name just a few!Regular charity fundraising including fun games, street food, raffles, auctions and more
05/12/2025
Full time
Location: Office based Leeds City Centre Salary: £34,000 - £37,500 a year Are you an experienced IT professional who thrives on building robust, secure, and scalable infrastructure? Our client is an award-winning law firm with a strong focus on technology and innovation. As they continue to invest in their infrastructure, they have an excellent new opportunity for an experienced Second Line Network Infrastructure Engineer to join their growing IT Operations Team.This is a hands-on role where you'll play a key part in keeping systems secure, resilient, and future-ready, helping the business deliver exceptional service with technology at its core.From day one, you'll be involved in important projects from planning to delivery, working across cloud, network, and server environments to ensure the IT operations are secure, efficient, and built to scale. What you'll be doing: Supporting Microsoft-based infrastructure and business applications Managing LAN/WAN networks, routers, and firewalls (Meraki, SonicWALL) Maintaining and evolving our Azure cloud platform and Citrix environment Leading infrastructure projects and implementing new technologies Monitoring systems, responding to alerts, and troubleshooting issues Maintaining network and endpoint security, including patching Participating in a paid on-call rota and monthly patching (paid as overtime) What they are looking for: At least 3 years' experience in IT infrastructure, systems administration, or cloud engineering Strong knowledge of Windows Server (2022/2025), Windows 11, and Active Directory Experience with Microsoft Azure, VMware, and Kubernetes Networking expertise (LAN/WAN, routers, firewalls) Hands-on knowledge of Linux (Ubuntu), SQL Server (2022), and MS Exchange (2019) Familiarity with Dell PowerStore or similar storage solutions How they work: A hands-on team that thrives on solving problems and making technology work smarter for the business. You'll collaborate with talented colleagues across IT and the wider business, working with modern platforms and tools to deliver secure, reliable, and high-performing systems.You'll thrive if you're curious about new technologies, enjoy taking ownership of projects, and want to see the real impact of your work in a fast-paced, growing organisation. Schedule: Monday to Friday, 8:30am to 4:00pmOccasional out-of-hours support (paid overtime) Leeds office You'll be based at their modern office in Leeds, conveniently located just off Junction 3 of the M621. For those driving, they offer free on-site parking, making commuting by car hassle-free. Also well connected by public transport, with major bus routes including the 2, 3, 24, 116, 200, 201, 202, 203, and X10 stopping right outside the office. Leeds Train Station is just a 10-minute walk away, and for those who prefer to cycle, they provide secure cycle storage. Rewarding your commitment and success, including: Lifestyle Rewards 35 hour working week 27 days of annual leave + bank holidays, as well as paid leave on your birthday and additional paid leave on Christmas Eve and New Year's Eve when falling on a weekday Flexible holiday policy: use, buy and sell up to 5 days' worth of holiday, dependent on length of service, as well as enjoy flexibility as some holiday allowance can used by the hour Extra holiday for length of service: 1 extra day earned following your 2nd, 3rd and 4th year of service Enhanced maternity, paternity and adoption pay Business-casual dress code Financial Rewards Monthly and quarterly bonus based on attendance and punctualityDeath in service benefit: 6 times annual salaryIncome protection: receive 75% of your salary for up to two years if you're unable to work (subject to eligibility criteria)My Staff Shop: access a range of discounts and savings at UK retailersTravel support: free parking, bus discounts and cycling facilitiesLeeds Credit Union: access to preferential ratesContributory pension scheme Personal Growth Rewards Learn and Earn: top up your income by investing in your personal and professional development outside of working hours Learning and Development allowance: paid time to learn during working hoursProfessional qualifications: financial and study support Health Rewards Free gym membershipOn Site GP: access to a specialist prescribing GP who comes on-site fortnightlyVirtual GP: access to virtual 24/7 prescribing GP for you and your familyPhysiotherapist: access to a specialist physiotherapist who comes on site monthlyHealth cash back plan: over £3,000 to manage your well-being, including dental, optical and physiotherapy, helping you to be healthy and at your bestEmployee assistance programme: 24/7 helpline, including up to 8 free counselling sessionsEarly intervention: support for colleagues who are experiencing health issues to support them staying in or returning to work Engagement Rewards Colleague events: parties, darts, bowling, axe throwing and laser quest, to name just a few!Regular charity fundraising including fun games, street food, raffles, auctions and more
Exponential-e Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology. Your new role: Support the deployment, management, and automation of infrastructure using IaC tools such as Terraform, ARM/Bicep, or CloudFormation Maintain and troubleshoot CI/CD pipelines to enable reliable and repeatable application and platform deployments Monitor and optimise cloud consumption, supporting cost visibility and efficiency initiatives Support patching, vulnerability remediation, and security incident response activities to maintain secure environments Assist with the operational management of data platforms, including storage, protection, replication, and automation of data workflows Provide 2nd/3rd line support for Windows and Linux systems, managing updates, performance tuning, and configuration consistency What you'll need to succeed: Experience supporting hybrid cloud environments (Azure and VMware) Strong understanding of automation, scripting, and configuration management tools Familiarity with CI/CD tooling (GitHub Actions, Jenkins, Azure DevOps, etc) Solid grounding in networking, identity, backup, and security principles Strong troubleshooting and analytical skills across infrastructure layers What we offer: Involved in varied projects that make a positive impact on critical services on a local and national level Vibrant company culture with a wide range of events and social activities throughout the year Range of employee initiatives on offer including the green team, DE&I society, employee forum, women's network and culture club Dedicated Learning and Development team and access to a range of training, courses and certification support Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave
05/12/2025
Full time
Exponential-e Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology. Your new role: Support the deployment, management, and automation of infrastructure using IaC tools such as Terraform, ARM/Bicep, or CloudFormation Maintain and troubleshoot CI/CD pipelines to enable reliable and repeatable application and platform deployments Monitor and optimise cloud consumption, supporting cost visibility and efficiency initiatives Support patching, vulnerability remediation, and security incident response activities to maintain secure environments Assist with the operational management of data platforms, including storage, protection, replication, and automation of data workflows Provide 2nd/3rd line support for Windows and Linux systems, managing updates, performance tuning, and configuration consistency What you'll need to succeed: Experience supporting hybrid cloud environments (Azure and VMware) Strong understanding of automation, scripting, and configuration management tools Familiarity with CI/CD tooling (GitHub Actions, Jenkins, Azure DevOps, etc) Solid grounding in networking, identity, backup, and security principles Strong troubleshooting and analytical skills across infrastructure layers What we offer: Involved in varied projects that make a positive impact on critical services on a local and national level Vibrant company culture with a wide range of events and social activities throughout the year Range of employee initiatives on offer including the green team, DE&I society, employee forum, women's network and culture club Dedicated Learning and Development team and access to a range of training, courses and certification support Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave
Macildowie Recruitment and Retention
Evesham, Worcestershire
IT OT Infrastructure Engineer Location: Evesham (Office-based) Salary: £50,000 - £65,000 + benefits including training allowance etc. Type: Permanent Are you an experienced Infrastructure Engineer who thrives in environments where technology genuinely matters? This is a chance to join a specialist organisation as part of their in-house Infrastructure team, working on a range of technologies supporting both in-house users and external clients. If you enjoy solving complex challenges, driving improvements, and working closely with cutting-edge technology, this role will keep you constantly engaged. Why This Role Stands Out You won't just be "keeping the lights on" you'll be doing so much more Expect varied work, exposure to unique technologies, and a team culture built around collaboration, innovation, and real impact.This is an on-site, hands-on role, ideal for someone who loves working closely with colleagues and tackling problems in real-time. Key Responsibilities Handle 2nd & 3rd line IT infrastructure incidents and problems via an ITSM platform. Deploy and maintain infrastructure across VMware clusters, SANs, firewalls, switches, and hyper-converged systems. Drive efficiency using automation and Infrastructure-as-Code tools (Git, Ansible, PowerShell). Design and deliver IT projects, including new service deployments and automation of updates for customers. Carry out regular patching, upgrades, maintenance and system monitoring to ensure peak performance. Implement and optimise IT security measures and support standards such as ISO 27001. Support disaster recovery planning and business continuity initiatives. Manage asset lifecycles, procurement, and supplier relationships. Produce technical documentation and provide end-user training What We're Looking For: Experience managing VMware virtualisation environments Exposure to ISO 27001. Infrastructure certifications (e.g. Network+, Security+, CCNA, VMware Certified Professional). Strong networking experience (routing, IPSec VPN, firewalls, WAN). Exposure to CI/CD pipelines, automation, and scripting. Strong Windows & Linux administration skills. Excellent problem-solving, communication, and customer-facing skills. You'll enjoy this role if you: Prefer creative problem-solving over repetitive ticket work Like working closely with others on-site Want variety within the role in terms of hardware, software, infrastructure, automation Have a passion for improving systems, not just maintaining them Benefits Salary £50,000 - £65,000 depending on experience 27 Days Holiday + Bank Holidays with Flexibility to around holidays to use move and use to suit you Pension Private Healthcare Cycle to Work Scheme Annual Personal Training Budget for you to tailor your training to your own developmental needs Regular company social and team building events Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography. Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. If you would like information on how we will process your data please go to our website (macildowie) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise. Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.
05/12/2025
Full time
IT OT Infrastructure Engineer Location: Evesham (Office-based) Salary: £50,000 - £65,000 + benefits including training allowance etc. Type: Permanent Are you an experienced Infrastructure Engineer who thrives in environments where technology genuinely matters? This is a chance to join a specialist organisation as part of their in-house Infrastructure team, working on a range of technologies supporting both in-house users and external clients. If you enjoy solving complex challenges, driving improvements, and working closely with cutting-edge technology, this role will keep you constantly engaged. Why This Role Stands Out You won't just be "keeping the lights on" you'll be doing so much more Expect varied work, exposure to unique technologies, and a team culture built around collaboration, innovation, and real impact.This is an on-site, hands-on role, ideal for someone who loves working closely with colleagues and tackling problems in real-time. Key Responsibilities Handle 2nd & 3rd line IT infrastructure incidents and problems via an ITSM platform. Deploy and maintain infrastructure across VMware clusters, SANs, firewalls, switches, and hyper-converged systems. Drive efficiency using automation and Infrastructure-as-Code tools (Git, Ansible, PowerShell). Design and deliver IT projects, including new service deployments and automation of updates for customers. Carry out regular patching, upgrades, maintenance and system monitoring to ensure peak performance. Implement and optimise IT security measures and support standards such as ISO 27001. Support disaster recovery planning and business continuity initiatives. Manage asset lifecycles, procurement, and supplier relationships. Produce technical documentation and provide end-user training What We're Looking For: Experience managing VMware virtualisation environments Exposure to ISO 27001. Infrastructure certifications (e.g. Network+, Security+, CCNA, VMware Certified Professional). Strong networking experience (routing, IPSec VPN, firewalls, WAN). Exposure to CI/CD pipelines, automation, and scripting. Strong Windows & Linux administration skills. Excellent problem-solving, communication, and customer-facing skills. You'll enjoy this role if you: Prefer creative problem-solving over repetitive ticket work Like working closely with others on-site Want variety within the role in terms of hardware, software, infrastructure, automation Have a passion for improving systems, not just maintaining them Benefits Salary £50,000 - £65,000 depending on experience 27 Days Holiday + Bank Holidays with Flexibility to around holidays to use move and use to suit you Pension Private Healthcare Cycle to Work Scheme Annual Personal Training Budget for you to tailor your training to your own developmental needs Regular company social and team building events Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography. Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. If you would like information on how we will process your data please go to our website (macildowie) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise. Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.
The Fortune group are recruiting for an Infrastructure Support Engineer to join our Fintech client covering 2nd / 3rd Line support to Microsoft Windows Infrastructure. London / Hybrid - £55,000 - £65,000 Working as part of the In House IT team, provide 1st, 2nd and 3rd line end user support to colleagues across the Group but with a focus on the UK covering BAU and Project work. Sourcing, management and provision of laptops, peripherals, and other devices for colleagues and the office in the UK. Own the UK office network and internet connectivity ensuring an always-on reliable service to colleagues. Performing preventative maintenance, including daily/weekly checks. Support and participate in the timely delivery of IT projects and initiatives both within the UK and across the Group. Ensuring that records are kept in line with company policy. Keep internal documentations and knowledgebase up to date and accurate. Work with third party vendors to resolve issues where necessary Essential: At least 5 years' experience in the following areas: colleague facing IT support role. building, configuring, and deploying desktops and laptops. user account administration in Active Directory and/or Azure AD Strong understanding of core networking concepts including IPv4, DNS, DHCP, LAN, and WiFi. Supporting of Windows Desktop & Windows Server, Active Directory, McAfeeAntivirus, Microsoft Office. O365 Proficient knowledge of Microsoft OS 7-10 and Windows Servers Cloud, AWS, Azure PowerShell, Windows Server & Hyper-V Firewalls, Switches and Wi-Fi solutions Backup and recovery solutions Cyber security solutions. Microsoft Intune Technologies: Windows 10 MacOS Microsoft Office 365 Google Workspace (formerly G-Suite) Active Directory Antivirus products; McAfee, Sophos, Windows Defender Desktop and printer hardware including building and maintaining. This is an excellent opportunity to join an organisation that invests in its staff and technology.
05/12/2025
Full time
The Fortune group are recruiting for an Infrastructure Support Engineer to join our Fintech client covering 2nd / 3rd Line support to Microsoft Windows Infrastructure. London / Hybrid - £55,000 - £65,000 Working as part of the In House IT team, provide 1st, 2nd and 3rd line end user support to colleagues across the Group but with a focus on the UK covering BAU and Project work. Sourcing, management and provision of laptops, peripherals, and other devices for colleagues and the office in the UK. Own the UK office network and internet connectivity ensuring an always-on reliable service to colleagues. Performing preventative maintenance, including daily/weekly checks. Support and participate in the timely delivery of IT projects and initiatives both within the UK and across the Group. Ensuring that records are kept in line with company policy. Keep internal documentations and knowledgebase up to date and accurate. Work with third party vendors to resolve issues where necessary Essential: At least 5 years' experience in the following areas: colleague facing IT support role. building, configuring, and deploying desktops and laptops. user account administration in Active Directory and/or Azure AD Strong understanding of core networking concepts including IPv4, DNS, DHCP, LAN, and WiFi. Supporting of Windows Desktop & Windows Server, Active Directory, McAfeeAntivirus, Microsoft Office. O365 Proficient knowledge of Microsoft OS 7-10 and Windows Servers Cloud, AWS, Azure PowerShell, Windows Server & Hyper-V Firewalls, Switches and Wi-Fi solutions Backup and recovery solutions Cyber security solutions. Microsoft Intune Technologies: Windows 10 MacOS Microsoft Office 365 Google Workspace (formerly G-Suite) Active Directory Antivirus products; McAfee, Sophos, Windows Defender Desktop and printer hardware including building and maintaining. This is an excellent opportunity to join an organisation that invests in its staff and technology.
IT Support Engineer (2nd/3rd Line) - Hybrid, Birmingham (3 days per week in the office) Are you an experienced IT Support Engineer who thrives on solving complex challenges and driving technical improvement? We're looking for a proactive and collaborative 2nd/3rd Line Engineer to join our client's expanding IT function. In this role, you'll act as a technical authority within IT support operations, providing an escalation point for the internal team while also supporting the delivery of key technology change across the business. You'll work with a wide range of modern technologies across on-premises and cloud environments, including AWS, network and security appliances, backup solutions, and core business systems. You'll partner closely with colleagues and external providers, so excellent communication skills are vital. A strong awareness of information security, risk, and best practice will underpin how you operate. You may also be asked to deputise for the Head of IT Services & Security as needed. What you'll be doing Providing 2nd/3rd line IT support in line with SLAs, covering connectivity issues, system outages, incident response, and critical upgrades Administering network, server, and security technologies, including firewalls, VPNs, and monitoring tools Coordinating and participating in vulnerability testing, security assessments, and remediation activity Implementing and managing cloud and on-premises infrastructure (Azure or AWS, virtualisation, identity, and access management) Operating and testing backup schedules, disaster recovery procedures, and restoration processes Monitoring systems and resolving issues proactively Managing software licensing across the business Delivering technical projects, upgrades, and migrations Overseeing patching, system maintenance, and lifecycle management Creating and maintaining documentation for systems, processes, and configurations Embedding security best practice across IT operations Acting as a technical liaison with external partners and suppliers This is a fantastic opportunity for someone who enjoys responsibility, variety, and being at the heart of supporting and improving business-critical technology. To £45,000 + benefits.Interested? Send your CV now!
05/12/2025
Full time
IT Support Engineer (2nd/3rd Line) - Hybrid, Birmingham (3 days per week in the office) Are you an experienced IT Support Engineer who thrives on solving complex challenges and driving technical improvement? We're looking for a proactive and collaborative 2nd/3rd Line Engineer to join our client's expanding IT function. In this role, you'll act as a technical authority within IT support operations, providing an escalation point for the internal team while also supporting the delivery of key technology change across the business. You'll work with a wide range of modern technologies across on-premises and cloud environments, including AWS, network and security appliances, backup solutions, and core business systems. You'll partner closely with colleagues and external providers, so excellent communication skills are vital. A strong awareness of information security, risk, and best practice will underpin how you operate. You may also be asked to deputise for the Head of IT Services & Security as needed. What you'll be doing Providing 2nd/3rd line IT support in line with SLAs, covering connectivity issues, system outages, incident response, and critical upgrades Administering network, server, and security technologies, including firewalls, VPNs, and monitoring tools Coordinating and participating in vulnerability testing, security assessments, and remediation activity Implementing and managing cloud and on-premises infrastructure (Azure or AWS, virtualisation, identity, and access management) Operating and testing backup schedules, disaster recovery procedures, and restoration processes Monitoring systems and resolving issues proactively Managing software licensing across the business Delivering technical projects, upgrades, and migrations Overseeing patching, system maintenance, and lifecycle management Creating and maintaining documentation for systems, processes, and configurations Embedding security best practice across IT operations Acting as a technical liaison with external partners and suppliers This is a fantastic opportunity for someone who enjoys responsibility, variety, and being at the heart of supporting and improving business-critical technology. To £45,000 + benefits.Interested? Send your CV now!
3rd Line Support Engineer / Senior Infrastructure Engineer Job Type: Full-time, Permanent Location: Huntingdon, Cambridgeshire Our client is a well-established IT services provider delivering secure, reliable, and high-performing technology solutions. They are now seeking an experienced 3rd Line Support Engineer to take ownership of complex escalations, lead infrastructure improvements, and support the ongoing development of client environments. The Role You will act as the highest level of technical escalation while also leading technical projects and maintaining the stability, security, and performance of client infrastructure. Final escalation point for complex and business-critical incidents Advanced troubleshooting across Microsoft 365, Windows Server, and Active Directory Design and manage cloud environments across Azure, AWS, and Google Cloud Lead virtualisation platforms including Hyper-V and VMware Own high-level networking, firewalls, VPNs, VLANs, and Wi-Fi Lead infrastructure upgrades, migrations, security improvements, and cloud projects Produce technical documentation and mentor 1st and 2nd Line engineers What You'll Bring Proven experience in a 3rd Line or Senior Infrastructure role Strong Microsoft 365, Windows Server, and cloud infrastructure expertise Advanced networking and virtualisation experience Backup, resilience, and disaster recovery knowledge Excellent communication and stakeholder management skills Proactive, improvement-focused mindset Full UK driving licence required Benefits Competitive senior-level salary (DOE) 25 days annual leave + increases with service Employee perks via Perkbox 24/7 GP access + EAP Funded training and certifications Cycle to Work & Electric Car schemes Free on-site parking Experience Required : 4-5+ years in 2nd/3rd Line or infrastructure roles
05/12/2025
Full time
3rd Line Support Engineer / Senior Infrastructure Engineer Job Type: Full-time, Permanent Location: Huntingdon, Cambridgeshire Our client is a well-established IT services provider delivering secure, reliable, and high-performing technology solutions. They are now seeking an experienced 3rd Line Support Engineer to take ownership of complex escalations, lead infrastructure improvements, and support the ongoing development of client environments. The Role You will act as the highest level of technical escalation while also leading technical projects and maintaining the stability, security, and performance of client infrastructure. Final escalation point for complex and business-critical incidents Advanced troubleshooting across Microsoft 365, Windows Server, and Active Directory Design and manage cloud environments across Azure, AWS, and Google Cloud Lead virtualisation platforms including Hyper-V and VMware Own high-level networking, firewalls, VPNs, VLANs, and Wi-Fi Lead infrastructure upgrades, migrations, security improvements, and cloud projects Produce technical documentation and mentor 1st and 2nd Line engineers What You'll Bring Proven experience in a 3rd Line or Senior Infrastructure role Strong Microsoft 365, Windows Server, and cloud infrastructure expertise Advanced networking and virtualisation experience Backup, resilience, and disaster recovery knowledge Excellent communication and stakeholder management skills Proactive, improvement-focused mindset Full UK driving licence required Benefits Competitive senior-level salary (DOE) 25 days annual leave + increases with service Employee perks via Perkbox 24/7 GP access + EAP Funded training and certifications Cycle to Work & Electric Car schemes Free on-site parking Experience Required : 4-5+ years in 2nd/3rd Line or infrastructure roles
The opportunity: An exciting time to join a global manufacturing and engineering firm with multiple sites UK wide/globally. The role will offer longevity and a long term career with the chance to work on big infra projects. It is a great opportunity for a senior tech/fairly recent IT Leader to step up and join a Global firm and all the opportunity that will bring. Alternatively you could be an established leader looking for a long term home. Description of the company: The IT Department is a global department with technicians and support based at most sites. The work is shared and IT deal with issues from all sites (nobody is allocated their own site), therefore a great deal of communication skills and flexibility is required. The UK business currently employs around (Apply online only) employees with an average service history of 12 years. Stockport has around (Apply online only) staff and the average length of service here is 11 years. Role Purpose: To support Computer applications and platforms within an office and manufacturing environment. The team are therefore both 1st and 2nd line focused but the added ability to get heavily involved in a high number of 3rd line projects. You will provide unparalleled IT support services while managing day-to-day operations alongside other Technicians in UK Wide sites and supporting the Global IT Team based in the US. This role requires a mix of technical expertise and a strong focus on delivering white-glove service levels. The ideal candidate will be have a good mix of skills including the ability to converse across a range of business levels and will have a solid understanding of Google Workspace, Citrix environments, and advanced troubleshooting of Windows operating systems. Roles & Responsibilities: Responsible for a few engineers in the U.K and working with the support of various IT Leaders, based in global cost centres in the U.S/Singapore. Respond to requests for technical assistance in person, via phone and helpdesk. Assist with diagnosing and resolving technical hardware and software issues. Log all helpdesk interactions. Follow standard operating procedures. Redirect IT issues to appropriate resources. Identify and escalate issues requiring urgent attention. Create and maintain user accounts in Active directory and Google Administration console. Build and refurbish PC Base and Laptops as required. Other duties and projects as assigned. Requirements: Google experience using and/or supporting components of the Google Suite of applications including, but not limited to Gmail, Google Docs, Google Sheets and Google Calendar. (Not essential) MCP (Microsoft Certified Professional) in Windows 10/11 environment. (Not Essential) Understanding and experience of CompTIA A+ (PC Hardware Break Fix), exposure to Windows Server environment, SQL, Jira Helpdesk and bespoke system support would be advantageous. 1-2 year experience in an IT support role both desk and shop floor. HNC/HND or degree equivalent in Computing (Not essential)
05/12/2025
Full time
The opportunity: An exciting time to join a global manufacturing and engineering firm with multiple sites UK wide/globally. The role will offer longevity and a long term career with the chance to work on big infra projects. It is a great opportunity for a senior tech/fairly recent IT Leader to step up and join a Global firm and all the opportunity that will bring. Alternatively you could be an established leader looking for a long term home. Description of the company: The IT Department is a global department with technicians and support based at most sites. The work is shared and IT deal with issues from all sites (nobody is allocated their own site), therefore a great deal of communication skills and flexibility is required. The UK business currently employs around (Apply online only) employees with an average service history of 12 years. Stockport has around (Apply online only) staff and the average length of service here is 11 years. Role Purpose: To support Computer applications and platforms within an office and manufacturing environment. The team are therefore both 1st and 2nd line focused but the added ability to get heavily involved in a high number of 3rd line projects. You will provide unparalleled IT support services while managing day-to-day operations alongside other Technicians in UK Wide sites and supporting the Global IT Team based in the US. This role requires a mix of technical expertise and a strong focus on delivering white-glove service levels. The ideal candidate will be have a good mix of skills including the ability to converse across a range of business levels and will have a solid understanding of Google Workspace, Citrix environments, and advanced troubleshooting of Windows operating systems. Roles & Responsibilities: Responsible for a few engineers in the U.K and working with the support of various IT Leaders, based in global cost centres in the U.S/Singapore. Respond to requests for technical assistance in person, via phone and helpdesk. Assist with diagnosing and resolving technical hardware and software issues. Log all helpdesk interactions. Follow standard operating procedures. Redirect IT issues to appropriate resources. Identify and escalate issues requiring urgent attention. Create and maintain user accounts in Active directory and Google Administration console. Build and refurbish PC Base and Laptops as required. Other duties and projects as assigned. Requirements: Google experience using and/or supporting components of the Google Suite of applications including, but not limited to Gmail, Google Docs, Google Sheets and Google Calendar. (Not essential) MCP (Microsoft Certified Professional) in Windows 10/11 environment. (Not Essential) Understanding and experience of CompTIA A+ (PC Hardware Break Fix), exposure to Windows Server environment, SQL, Jira Helpdesk and bespoke system support would be advantageous. 1-2 year experience in an IT support role both desk and shop floor. HNC/HND or degree equivalent in Computing (Not essential)
Role Overview and Purpose The 2nd Line IT Support Analyst is responsible for delivering high-quality second-line technical support to Voyage Care staff across the organisation. The post holder will respond promptly to support requests, providing regular updates to users to keep them informed of ticket progress. The successful candidate will contribute as a key member of the team, attending the office two to three times per week as required. This role is responsible for managing ticket escalations from the 1st Line Support team, providing assistance with hardware, software, and infrastructure queries that require a higher level of technical expertise. The post holder is expected to draw on their knowledge and experience to thoroughly troubleshoot and resolve these issues wherever possible. If a problem cannot be remedied at this stage, the analyst is responsible for escalating the ticket to the engineering teams, making certain that all appropriate troubleshooting steps have been completed. Detailed documentation of all actions taken and findings is required, ensuring that subsequent teams have comprehensive information to facilitate a swift resolution. Additionally, the analyst will contribute to service improvement initiatives, such as managing support queues and identifying opportunities for process enhancements on designated days. Professional development is highly encouraged at Voyage Care. The successful applicant will be expected to further their knowledge of the Azure platform and participate in meetings with other business units to gain a deeper understanding of various operational roles and daily tasks. Key Responsibilities Deliver high-quality second-line technical support to staff, ensuring prompt responses and regular updates on ticket progress. Manage ticket escalations from the 1st Line Support team, applying advanced technical knowledge to troubleshoot and resolve hardware, software, and infrastructure issues. Escalate unresolved Incident s and Problems to engineering teams, ensuring all troubleshooting steps are thoroughly documented for efficient handover. Provide technical assistance both remotely and on-site, including the installation and maintenance of hardware and software. Maintain and support IT infrastructure, such as PCs, laptops, printers etc. ensuring systems are operating optimally. Accurately log support calls and document fixes within the helpdesk ticketing system for future reference. Liaise with 3rd line support, infrastructure teams, and external suppliers to resolve complex or specialised technical issues. Proactively identify and report potential IT and cybersecurity risks to minimise organisational impact. Contribute to service improvement initiatives by managing support queues and suggesting process enhancements. Create and maintain knowledge articles to support the ongoing development of the service desk knowledge library. Participate in meetings with other business units to enhance understanding of operational roles and support professional development Skills, Experience and Qualifications Previous experience in a 2nd line IT support or similar technical support role within a service desk environment. Strong understanding of computer hardware, operating systems (including Windows 10/11), and common software applications. Experience managing user accounts and permissions in Active Directory and Entra ID. Using remote support tools and ticketing systems for logging and tracking incidents. Ability to diagnose and resolve more complex incidents that have been escalated from 1st line support. Knowledge of networking concepts such as TCP/IP, DNS, DHCP, and VPN connectivity. Awareness of cybersecurity best practices and procedures for identifying and escalating risks. IT certifications (e.g., CompTIA A+, Microsoft Certs) are desirable but not essential. Strong organisational skills and the ability to prioritise workload. Essential Attributes Technical Proficiency: Strong skills in troubleshooting hardware, software, and network issues. Customer Service Skills: Ability to interact professionally and efficiently with users, acting as an internal customer. Documentation: Ability to clearly document technical issues and resolutions. Problem-Solving: Taking ownership of user problems and performing technical diagnosis to find effective solutions. Excellent communication and interpersonal skills for liaising with users and technical teams.
05/12/2025
Full time
Role Overview and Purpose The 2nd Line IT Support Analyst is responsible for delivering high-quality second-line technical support to Voyage Care staff across the organisation. The post holder will respond promptly to support requests, providing regular updates to users to keep them informed of ticket progress. The successful candidate will contribute as a key member of the team, attending the office two to three times per week as required. This role is responsible for managing ticket escalations from the 1st Line Support team, providing assistance with hardware, software, and infrastructure queries that require a higher level of technical expertise. The post holder is expected to draw on their knowledge and experience to thoroughly troubleshoot and resolve these issues wherever possible. If a problem cannot be remedied at this stage, the analyst is responsible for escalating the ticket to the engineering teams, making certain that all appropriate troubleshooting steps have been completed. Detailed documentation of all actions taken and findings is required, ensuring that subsequent teams have comprehensive information to facilitate a swift resolution. Additionally, the analyst will contribute to service improvement initiatives, such as managing support queues and identifying opportunities for process enhancements on designated days. Professional development is highly encouraged at Voyage Care. The successful applicant will be expected to further their knowledge of the Azure platform and participate in meetings with other business units to gain a deeper understanding of various operational roles and daily tasks. Key Responsibilities Deliver high-quality second-line technical support to staff, ensuring prompt responses and regular updates on ticket progress. Manage ticket escalations from the 1st Line Support team, applying advanced technical knowledge to troubleshoot and resolve hardware, software, and infrastructure issues. Escalate unresolved Incident s and Problems to engineering teams, ensuring all troubleshooting steps are thoroughly documented for efficient handover. Provide technical assistance both remotely and on-site, including the installation and maintenance of hardware and software. Maintain and support IT infrastructure, such as PCs, laptops, printers etc. ensuring systems are operating optimally. Accurately log support calls and document fixes within the helpdesk ticketing system for future reference. Liaise with 3rd line support, infrastructure teams, and external suppliers to resolve complex or specialised technical issues. Proactively identify and report potential IT and cybersecurity risks to minimise organisational impact. Contribute to service improvement initiatives by managing support queues and suggesting process enhancements. Create and maintain knowledge articles to support the ongoing development of the service desk knowledge library. Participate in meetings with other business units to enhance understanding of operational roles and support professional development Skills, Experience and Qualifications Previous experience in a 2nd line IT support or similar technical support role within a service desk environment. Strong understanding of computer hardware, operating systems (including Windows 10/11), and common software applications. Experience managing user accounts and permissions in Active Directory and Entra ID. Using remote support tools and ticketing systems for logging and tracking incidents. Ability to diagnose and resolve more complex incidents that have been escalated from 1st line support. Knowledge of networking concepts such as TCP/IP, DNS, DHCP, and VPN connectivity. Awareness of cybersecurity best practices and procedures for identifying and escalating risks. IT certifications (e.g., CompTIA A+, Microsoft Certs) are desirable but not essential. Strong organisational skills and the ability to prioritise workload. Essential Attributes Technical Proficiency: Strong skills in troubleshooting hardware, software, and network issues. Customer Service Skills: Ability to interact professionally and efficiently with users, acting as an internal customer. Documentation: Ability to clearly document technical issues and resolutions. Problem-Solving: Taking ownership of user problems and performing technical diagnosis to find effective solutions. Excellent communication and interpersonal skills for liaising with users and technical teams.
An exciting time to join a global manufacturing and engineering firm with multiple sites UK wide/globally. The role will offer longevity and a long term career with the chance to work on big infra projects. It is a great opportunity for a senior tech/fairly recent IT Leader to step up and join a Global firm and all the opportunity that will bring. Alternatively you could be an established leader looking for a long term home. Description of the company: The IT Department is a global department with technicians and support based at most sites. The work is shared and IT deal with issues from all sites (nobody is allocated their own site), therefore a great deal of communication skills and flexibility is required. The UK business currently employs around (Apply online only) employees with an average service history of 12 years. Stockport has around (Apply online only) staff and the average length of service here is 11 years. Role Purpose: To support Computer applications and platforms within an office and manufacturing environment. The team are therefore both 1st and 2nd line focused but the added ability to get heavily involved in a high number of 3rd line projects. You will provide unparalleled IT support services while managing day-to-day operations alongside other Technicians in UK Wide sites and supporting the Global IT Team based in the US. This role requires a mix of technical expertise and a strong focus on delivering white-glove service levels. The ideal candidate will be have a good mix of skills including the ability to converse across a range of business levels and will have a solid understanding of Google Workspace, Citrix environments, and advanced troubleshooting of Windows operating systems. Roles & Responsibilities: Responsible for a few engineers in the U.K and working with the support of various IT Leaders, based in global cost centres in the U.S/Singapore. Respond to requests for technical assistance in person, via phone and helpdesk. Assist with diagnosing and resolving technical hardware and software issues. Log all helpdesk interactions. Follow standard operating procedures. Redirect IT issues to appropriate resources. Identify and escalate issues requiring urgent attention. Create and maintain user accounts in Active directory and Google Administration console. Build and refurbish PC Base and Laptops as required. Other duties and projects as assigned. Requirements: Google experience using and/or supporting components of the Google Suite of applications including, but not limited to Gmail, Google Docs, Google Sheets and Google Calendar. (Not essential) MCP (Microsoft Certified Professional) in Windows 10/11 environment. (Not Essential) Understanding and experience of CompTIA A+ (PC Hardware Break Fix), exposure to Windows Server environment, SQL, Jira Helpdesk and bespoke system support would be advantageous. 1-2 year experience in an IT support role both desk and shop floor. HNC/HND or degree equivalent in Computing (Not essential)
05/12/2025
Full time
An exciting time to join a global manufacturing and engineering firm with multiple sites UK wide/globally. The role will offer longevity and a long term career with the chance to work on big infra projects. It is a great opportunity for a senior tech/fairly recent IT Leader to step up and join a Global firm and all the opportunity that will bring. Alternatively you could be an established leader looking for a long term home. Description of the company: The IT Department is a global department with technicians and support based at most sites. The work is shared and IT deal with issues from all sites (nobody is allocated their own site), therefore a great deal of communication skills and flexibility is required. The UK business currently employs around (Apply online only) employees with an average service history of 12 years. Stockport has around (Apply online only) staff and the average length of service here is 11 years. Role Purpose: To support Computer applications and platforms within an office and manufacturing environment. The team are therefore both 1st and 2nd line focused but the added ability to get heavily involved in a high number of 3rd line projects. You will provide unparalleled IT support services while managing day-to-day operations alongside other Technicians in UK Wide sites and supporting the Global IT Team based in the US. This role requires a mix of technical expertise and a strong focus on delivering white-glove service levels. The ideal candidate will be have a good mix of skills including the ability to converse across a range of business levels and will have a solid understanding of Google Workspace, Citrix environments, and advanced troubleshooting of Windows operating systems. Roles & Responsibilities: Responsible for a few engineers in the U.K and working with the support of various IT Leaders, based in global cost centres in the U.S/Singapore. Respond to requests for technical assistance in person, via phone and helpdesk. Assist with diagnosing and resolving technical hardware and software issues. Log all helpdesk interactions. Follow standard operating procedures. Redirect IT issues to appropriate resources. Identify and escalate issues requiring urgent attention. Create and maintain user accounts in Active directory and Google Administration console. Build and refurbish PC Base and Laptops as required. Other duties and projects as assigned. Requirements: Google experience using and/or supporting components of the Google Suite of applications including, but not limited to Gmail, Google Docs, Google Sheets and Google Calendar. (Not essential) MCP (Microsoft Certified Professional) in Windows 10/11 environment. (Not Essential) Understanding and experience of CompTIA A+ (PC Hardware Break Fix), exposure to Windows Server environment, SQL, Jira Helpdesk and bespoke system support would be advantageous. 1-2 year experience in an IT support role both desk and shop floor. HNC/HND or degree equivalent in Computing (Not essential)
We are currently urgently recruiting for the attached opportunity below. To show your interest simply reply to this email and we'll arrange a good time to speak with you. They are a global business based in Sheffield that offer a great chance to secure long term employment with a true global organisation. Job description: Benefits: Salary negotiable 25 days holidays (plus stats) + 4% Pension + Life x 3 + Free Parking Cycle Scheme + EAP + Enhanced Family Benefits The opportunity: An exciting time to join a global manufacturing and engineering firm with multiple sites UK wide/globally. The role will offer longevity and a long term career with the chance to work on big infra projects. It is a great opportunity for a senior tech/fairly recent IT Leader to step up and join a Global firm and all the opportunity that will bring. Alternatively you could be an established leader looking for a long term home. Description of the company: The IT Department is a global department with technicians and support based at most sites. The work is shared and IT deal with issues from all sites (nobody is allocated their own site), therefore a great deal of communication skills and flexibility is required. The UK business currently employs around (Apply online only) employees with an average service history of 12 years. Stockport has around (Apply online only) staff and the average length of service here is 11 years. Role Purpose: To support Computer applications and platforms within an office and manufacturing environment. The team are therefore both 1st and 2nd line focused but the added ability to get heavily involved in a high number of 3rd line projects. You will provide unparalleled IT support services while managing day-to-day operations alongside other Technicians in UK Wide sites and supporting the Global IT Team based in the US. This role requires a mix of technical expertise and a strong focus on delivering white-glove service levels. The ideal candidate will be have a good mix of skills including the ability to converse across a range of business levels and will have a solid understanding of Google Workspace, Citrix environments, and advanced troubleshooting of Windows operating systems. Roles & Responsibilities: Responsible for a few engineers in the U.K and working with the support of various IT Leaders, based in global cost centres in the U.S/Singapore. Respond to requests for technical assistance in person, via phone and helpdesk. Assist with diagnosing and resolving technical hardware and software issues. Log all helpdesk interactions. Follow standard operating procedures. Redirect IT issues to appropriate resources. Identify and escalate issues requiring urgent attention. Create and maintain user accounts in Active directory and Google Administration console. Build and refurbish PC Base and Laptops as required. Other duties and projects as assigned. Requirements: Google experience using and/or supporting components of the Google Suite of applications including, but not limited to Gmail, Google Docs, Google Sheets and Google Calendar. (Not essential) MCP (Microsoft Certified Professional) in Windows 10/11 environment. (Not Essential) Understanding and experience of CompTIA A+ (PC Hardware Break Fix), exposure to Windows Server environment, SQL, Jira Helpdesk and bespoke system support would be advantageous. 1-2 year experience in an IT support role both desk and shop floor. HNC/HND or degree equivalent in Computing (Not essential)
05/12/2025
Full time
We are currently urgently recruiting for the attached opportunity below. To show your interest simply reply to this email and we'll arrange a good time to speak with you. They are a global business based in Sheffield that offer a great chance to secure long term employment with a true global organisation. Job description: Benefits: Salary negotiable 25 days holidays (plus stats) + 4% Pension + Life x 3 + Free Parking Cycle Scheme + EAP + Enhanced Family Benefits The opportunity: An exciting time to join a global manufacturing and engineering firm with multiple sites UK wide/globally. The role will offer longevity and a long term career with the chance to work on big infra projects. It is a great opportunity for a senior tech/fairly recent IT Leader to step up and join a Global firm and all the opportunity that will bring. Alternatively you could be an established leader looking for a long term home. Description of the company: The IT Department is a global department with technicians and support based at most sites. The work is shared and IT deal with issues from all sites (nobody is allocated their own site), therefore a great deal of communication skills and flexibility is required. The UK business currently employs around (Apply online only) employees with an average service history of 12 years. Stockport has around (Apply online only) staff and the average length of service here is 11 years. Role Purpose: To support Computer applications and platforms within an office and manufacturing environment. The team are therefore both 1st and 2nd line focused but the added ability to get heavily involved in a high number of 3rd line projects. You will provide unparalleled IT support services while managing day-to-day operations alongside other Technicians in UK Wide sites and supporting the Global IT Team based in the US. This role requires a mix of technical expertise and a strong focus on delivering white-glove service levels. The ideal candidate will be have a good mix of skills including the ability to converse across a range of business levels and will have a solid understanding of Google Workspace, Citrix environments, and advanced troubleshooting of Windows operating systems. Roles & Responsibilities: Responsible for a few engineers in the U.K and working with the support of various IT Leaders, based in global cost centres in the U.S/Singapore. Respond to requests for technical assistance in person, via phone and helpdesk. Assist with diagnosing and resolving technical hardware and software issues. Log all helpdesk interactions. Follow standard operating procedures. Redirect IT issues to appropriate resources. Identify and escalate issues requiring urgent attention. Create and maintain user accounts in Active directory and Google Administration console. Build and refurbish PC Base and Laptops as required. Other duties and projects as assigned. Requirements: Google experience using and/or supporting components of the Google Suite of applications including, but not limited to Gmail, Google Docs, Google Sheets and Google Calendar. (Not essential) MCP (Microsoft Certified Professional) in Windows 10/11 environment. (Not Essential) Understanding and experience of CompTIA A+ (PC Hardware Break Fix), exposure to Windows Server environment, SQL, Jira Helpdesk and bespoke system support would be advantageous. 1-2 year experience in an IT support role both desk and shop floor. HNC/HND or degree equivalent in Computing (Not essential)
This is a fantastic opportunity for an IT Network Support Engineer to join a rapidly-expanding IT Service Provider as they scale following a range of exciting client acquisitions. The role will be support-focused, where you will get the chance to work daily with a wide variety of the most cutting-edge technologies, and really up-skill yourself within the field of IT Support within an MSP. Client Details Michael Page are proud to once again be the exclusive recruitment partner for this growing Managed Service Provider, as they continue to offer expert technology solutions to a growing client base across the UK. The business are still family-owned, and have the combination of the flexibility and agility of an SME, and the trust and reputation of an established brand, to position themselves as a true expert solution provider in the MSP space. With a head office in Coventry, you will get the chance to join a well-established team, that really thrives within a collaborative, close-knit culture that promotes an environment that really gets the best out of its technical specialists. Description As the IT Network Support Engineer, you will sit within the Helpdesk team, providing expert 2nd and 3rd Line level technical support project services for the company's customer base. Your responsibilities will cover the full stack of Microsoft technologies, whilst also encompassing areas including networking, security, storage and disaster recovery. This will include areas such as Office365, Active Directory, Windows Server administration, as well as covering areas such as TCP/IP, LAN/WAN/SD-WAN support for customers, amongst other areas. You will troubleshoot as an escalation point for the 1st Line team, and have the opportunity to help guide and support junior members of the team. In addition to the core support elements, you will partner closely with senior engineers and project implementation specialists, and have the chance to grow your skills into project-based work over time. The role will be site-based at the company's Coventry head office, but as your experience grows, you will also have the chance to visit customer sites where necessary. Due to the nature of the role being 5 days per week on-site, we are looking for candidates within a daily commute from the Coventry area. Profile This is a support-focused, technical position, where you will be working with all areas of end-user support within a Managed Service environment. You will therefore have, in addition to excellent communication skills, at least 2-3 years experience at a 2nd/3rd Line level in: Windows 10 / 11 Windows Server Active Directory Office 365 / EntraID Virtualisation - VMWare / Hyper V Networking - router, switch, firewall, VLAN, WAN, Wi-Fi, DNS, DHCP Job Offer A salary range of £35,000 - £40,000 per annum. Extensive company benefits package. Fantastic training opportunities including sponsorship for professional accreditations. This is a fantastic opportunity for an IT Network Support Engineer to further their career within a well-respected company in the Managed Service sector. Interested candidates are encouraged to apply.
05/12/2025
Full time
This is a fantastic opportunity for an IT Network Support Engineer to join a rapidly-expanding IT Service Provider as they scale following a range of exciting client acquisitions. The role will be support-focused, where you will get the chance to work daily with a wide variety of the most cutting-edge technologies, and really up-skill yourself within the field of IT Support within an MSP. Client Details Michael Page are proud to once again be the exclusive recruitment partner for this growing Managed Service Provider, as they continue to offer expert technology solutions to a growing client base across the UK. The business are still family-owned, and have the combination of the flexibility and agility of an SME, and the trust and reputation of an established brand, to position themselves as a true expert solution provider in the MSP space. With a head office in Coventry, you will get the chance to join a well-established team, that really thrives within a collaborative, close-knit culture that promotes an environment that really gets the best out of its technical specialists. Description As the IT Network Support Engineer, you will sit within the Helpdesk team, providing expert 2nd and 3rd Line level technical support project services for the company's customer base. Your responsibilities will cover the full stack of Microsoft technologies, whilst also encompassing areas including networking, security, storage and disaster recovery. This will include areas such as Office365, Active Directory, Windows Server administration, as well as covering areas such as TCP/IP, LAN/WAN/SD-WAN support for customers, amongst other areas. You will troubleshoot as an escalation point for the 1st Line team, and have the opportunity to help guide and support junior members of the team. In addition to the core support elements, you will partner closely with senior engineers and project implementation specialists, and have the chance to grow your skills into project-based work over time. The role will be site-based at the company's Coventry head office, but as your experience grows, you will also have the chance to visit customer sites where necessary. Due to the nature of the role being 5 days per week on-site, we are looking for candidates within a daily commute from the Coventry area. Profile This is a support-focused, technical position, where you will be working with all areas of end-user support within a Managed Service environment. You will therefore have, in addition to excellent communication skills, at least 2-3 years experience at a 2nd/3rd Line level in: Windows 10 / 11 Windows Server Active Directory Office 365 / EntraID Virtualisation - VMWare / Hyper V Networking - router, switch, firewall, VLAN, WAN, Wi-Fi, DNS, DHCP Job Offer A salary range of £35,000 - £40,000 per annum. Extensive company benefits package. Fantastic training opportunities including sponsorship for professional accreditations. This is a fantastic opportunity for an IT Network Support Engineer to further their career within a well-respected company in the Managed Service sector. Interested candidates are encouraged to apply.
Service Desk Engineer £30,000 - £37,000 plus benefits including IT training and certifications London, NW1 Key Words: IT Support, MSP, Managed Services, IT Managed Services, 1st Line, 2nd line, Service Desk, Helpdesk, Help Desk, PC, Mac, Active Directory, Cloud, Office 365, Server, Azure. Do you want to work for a company which listens to and values its staff, as well as offers support and training for IT certifications? Are you looking for the next step in your career and the chance to work with cutting-edge technologies? My client is a well-established IT Support company based in Camden with an excellent reputation and a loyal client base. They have a strong IT Support team, a fantastic working environment and offer their staff payment and support for IT certifications and training. This role will give you the chance to play a key role in a growing team and gain exposure to the most up to date and a wide variety of technology. Service Desk Engineer Duties: To be part of a small team responsible for all incoming client requests, triaging and progressing all support requests via phone, email and remote tools all while providing an exceptional client experience. Build positive client relationships through exceptional client service, tenacity and the willingness to do the right thing! Take responsibility for and co-ordinate escalated tickets with other team members Diagnosing, troubleshooting, testing, repairing and servicing hardware Build and deploy PC's and other devices to clients' networks Liaising with 3rd party vendors Create, update and maintain documentation relating to clients' environments Service Desk Engineer Requirements: IT Support / 1st Line Support / IT Helpdesk experience within an MSP (IT Managed Services) organisation AZ-900 and MS-900 certifications preferred IT knowledge and experience of: Active Directory & Group Policy management Mac OSX Microsoft Azure Microsoft Office Microsoft Windows PC & Server O365 Switches, routers & firewalls, TCP/IP & network troubleshooting VPN's Exceptional client support skills with a desire to provide an excellent client experience. Confident personality with excellent written and verbal communication skills, comfortable dealing with all levels of clients Pro-active attitude with a willingness to learn and develop Self-starting team player who can work on their own initiative, capable of identifying, owning and developing solutions to resolve repetitive issues Solid troubleshooting, problem solving and analytical skills Ability to multi-task and prioritise your workload while maintaining excellent attention to detail and exceeding KPI's. In return, my client offers the chance to develop your experience and technical expertise quickly, support and payment for IT training and certifications, the chance to play a key role in a growing business and the opportunity to work for a company who truly values their staff. Sound interesting and something you would love to be part of? Apply today! Integral Recruitment as acting as an employment agency regarding this vacancy.
05/12/2025
Full time
Service Desk Engineer £30,000 - £37,000 plus benefits including IT training and certifications London, NW1 Key Words: IT Support, MSP, Managed Services, IT Managed Services, 1st Line, 2nd line, Service Desk, Helpdesk, Help Desk, PC, Mac, Active Directory, Cloud, Office 365, Server, Azure. Do you want to work for a company which listens to and values its staff, as well as offers support and training for IT certifications? Are you looking for the next step in your career and the chance to work with cutting-edge technologies? My client is a well-established IT Support company based in Camden with an excellent reputation and a loyal client base. They have a strong IT Support team, a fantastic working environment and offer their staff payment and support for IT certifications and training. This role will give you the chance to play a key role in a growing team and gain exposure to the most up to date and a wide variety of technology. Service Desk Engineer Duties: To be part of a small team responsible for all incoming client requests, triaging and progressing all support requests via phone, email and remote tools all while providing an exceptional client experience. Build positive client relationships through exceptional client service, tenacity and the willingness to do the right thing! Take responsibility for and co-ordinate escalated tickets with other team members Diagnosing, troubleshooting, testing, repairing and servicing hardware Build and deploy PC's and other devices to clients' networks Liaising with 3rd party vendors Create, update and maintain documentation relating to clients' environments Service Desk Engineer Requirements: IT Support / 1st Line Support / IT Helpdesk experience within an MSP (IT Managed Services) organisation AZ-900 and MS-900 certifications preferred IT knowledge and experience of: Active Directory & Group Policy management Mac OSX Microsoft Azure Microsoft Office Microsoft Windows PC & Server O365 Switches, routers & firewalls, TCP/IP & network troubleshooting VPN's Exceptional client support skills with a desire to provide an excellent client experience. Confident personality with excellent written and verbal communication skills, comfortable dealing with all levels of clients Pro-active attitude with a willingness to learn and develop Self-starting team player who can work on their own initiative, capable of identifying, owning and developing solutions to resolve repetitive issues Solid troubleshooting, problem solving and analytical skills Ability to multi-task and prioritise your workload while maintaining excellent attention to detail and exceeding KPI's. In return, my client offers the chance to develop your experience and technical expertise quickly, support and payment for IT training and certifications, the chance to play a key role in a growing business and the opportunity to work for a company who truly values their staff. Sound interesting and something you would love to be part of? Apply today! Integral Recruitment as acting as an employment agency regarding this vacancy.
3rd Line MSP Engineer - £45,000 Location: Birmingham (hybrid)Salary: £45,000 Are you an experienced 3rd Line Engineer with a passion for solving complex technical issues in a fast-paced Managed Service Provider (MSP) environment? We're looking for a skilled and motivated professional to join our growing team, supporting a diverse portfolio of clients across multiple industries. Key Responsibilities Provide 3rd line technical support for escalated incidents and service requests. Troubleshoot and resolve complex issues across servers, networks, and cloud infrastructure. Manage, maintain, and optimise Microsoft 365, Azure AD, and related environments. Support firewall, VPN, and network security solutions (e.g. Fortinet, Sophos, Cisco). Implement new technologies, upgrades, and migrations for client systems. Work closely with 1st and 2nd line teams to ensure smooth escalation and knowledge sharing. Participate in project delivery, system documentation, and continual service improvement. Essential Skills & Experience Proven experience in a 3rd Line or Senior Infrastructure Engineer role within an MSP. Strong knowledge of Windows Server, Active Directory, Group Policy, DNS/DHCP. Experience with Microsoft 365, Exchange Online, Azure, Intune, and SharePoint. Solid understanding of networking concepts (VLANs, VPNs, routing, firewalls). Familiarity with virtualization technologies (VMware, Hyper-V). Excellent troubleshooting, communication, and client-facing skills. Desirable Relevant certifications (Microsoft, CompTIA, VMware, or similar). Exposure to backup, DR, and monitoring tools (Veeam, Datto, SolarWinds, etc.). Scripting or automation skills (PowerShell preferred). Why Join Us? Competitive salary up to £45,000. Hybrid working and flexible schedule. Paid training and certification support. Friendly, collaborative team culture with real progression opportunities. Varied technical environment - no two days the same. If you think this role could be the ideal next step for you, please apply with an up-to-date CV to be put forward.
05/12/2025
Full time
3rd Line MSP Engineer - £45,000 Location: Birmingham (hybrid)Salary: £45,000 Are you an experienced 3rd Line Engineer with a passion for solving complex technical issues in a fast-paced Managed Service Provider (MSP) environment? We're looking for a skilled and motivated professional to join our growing team, supporting a diverse portfolio of clients across multiple industries. Key Responsibilities Provide 3rd line technical support for escalated incidents and service requests. Troubleshoot and resolve complex issues across servers, networks, and cloud infrastructure. Manage, maintain, and optimise Microsoft 365, Azure AD, and related environments. Support firewall, VPN, and network security solutions (e.g. Fortinet, Sophos, Cisco). Implement new technologies, upgrades, and migrations for client systems. Work closely with 1st and 2nd line teams to ensure smooth escalation and knowledge sharing. Participate in project delivery, system documentation, and continual service improvement. Essential Skills & Experience Proven experience in a 3rd Line or Senior Infrastructure Engineer role within an MSP. Strong knowledge of Windows Server, Active Directory, Group Policy, DNS/DHCP. Experience with Microsoft 365, Exchange Online, Azure, Intune, and SharePoint. Solid understanding of networking concepts (VLANs, VPNs, routing, firewalls). Familiarity with virtualization technologies (VMware, Hyper-V). Excellent troubleshooting, communication, and client-facing skills. Desirable Relevant certifications (Microsoft, CompTIA, VMware, or similar). Exposure to backup, DR, and monitoring tools (Veeam, Datto, SolarWinds, etc.). Scripting or automation skills (PowerShell preferred). Why Join Us? Competitive salary up to £45,000. Hybrid working and flexible schedule. Paid training and certification support. Friendly, collaborative team culture with real progression opportunities. Varied technical environment - no two days the same. If you think this role could be the ideal next step for you, please apply with an up-to-date CV to be put forward.
DV-Cleared Application Support Engineer - Contract - Cheltenham - On-SiteHays Technology is recruiting an Application Support Engineer for a secure, on-site contract role in Cheltenham. This position is outside IR35 and requires active DV clearance. Rate: £550-£650/day Location: Cheltenham (3/4 days/week on-site) Duration: Contract Clearance: Must hold eDV clearance Role OverviewJoin a specialist team maintaining a cross-domain managed service using modern Application Support practices. You'll support deployments, monitor performance, and troubleshoot issues across a diverse tech stack.Responsibilities Build and deploy code using Java, Maven, NPM, Terraform, and Ansible Manage CI pipelines and automated testing (Cypress) Monitor services with InfluxDB and Grafana Provide 2nd/3rd line support and incident response Perform OS patching, database housekeeping, and data centre ops Required Skills Experience in managed service environments Strong Java or similar development background Git version control Strong problem-solving and communication skills Desirable Skills Microservices, AMQP, S3, Oracle, Terraform/Ansible Please note: All offers are subject to security screening. Hays is committed to diversity and inclusion and welcomes applications from all backgrounds.If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
05/12/2025
Contractor
DV-Cleared Application Support Engineer - Contract - Cheltenham - On-SiteHays Technology is recruiting an Application Support Engineer for a secure, on-site contract role in Cheltenham. This position is outside IR35 and requires active DV clearance. Rate: £550-£650/day Location: Cheltenham (3/4 days/week on-site) Duration: Contract Clearance: Must hold eDV clearance Role OverviewJoin a specialist team maintaining a cross-domain managed service using modern Application Support practices. You'll support deployments, monitor performance, and troubleshoot issues across a diverse tech stack.Responsibilities Build and deploy code using Java, Maven, NPM, Terraform, and Ansible Manage CI pipelines and automated testing (Cypress) Monitor services with InfluxDB and Grafana Provide 2nd/3rd line support and incident response Perform OS patching, database housekeeping, and data centre ops Required Skills Experience in managed service environments Strong Java or similar development background Git version control Strong problem-solving and communication skills Desirable Skills Microservices, AMQP, S3, Oracle, Terraform/Ansible Please note: All offers are subject to security screening. Hays is committed to diversity and inclusion and welcomes applications from all backgrounds.If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Application Support Engineer (Linux / SQL / Java) Location: Basingstoke (Hybrid - Commutable from Reading, Farnborough, Guildford, Newbury, and surrounding areas) Salary: £40,000 - £42,000 DOE + Hybrid Working + Training + Progression + Excellent Benefits Are you an experienced Application Support Engineer with strong technical knowledge of Linux and SQL environments? This is an exciting opportunity to join a global engineering organisation, supporting a range of bespoke and enterprise-level applications that are vital to business operations. You'll play a key part in providing high-level technical support, troubleshooting complex system issues, and improving application reliability for internal and external users. The company offers excellent development opportunities, hybrid working, and long-term career growth within a highly respected engineering group.The Role: Provide 2nd/3rd line support for enterprise and bespoke business applications Troubleshoot and resolve application issues, collaborating with development teams where needed Manage incidents, service requests, and problems using ITSM tools Maintain technical documentation and knowledge base content Support application deployments, patch management, and upgrades on Linux platforms Contribute to system improvement initiatives and ensure compliance with IT/security standards The Person: 3+ years' experience in Application Support, DevOps, or Software Support roles Proficient in supporting Java-based applications on Linux systems Knowledge of relational databases (MS SQL Server, Postgres, or MariaDB) Strong troubleshooting and analytical skills with attention to detail Experience using ticketing and monitoring tools Excellent communication skills and a proactive, adaptable approach Knowledge of ITIL, AWS, Terraform, or scripting (PowerShell/Python) is desirable Reference Number: BBBH264932 To apply for this role or to be considered for further positions, please click "Apply Now" or contact Ed Douglass at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts as an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will depend on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates. Key Commutable Locations: Basingstoke, Reading, Farnborough, Aldershot, Guildford, Woking, Bracknell, Camberley, Newbury, Andover, Winchester, Hook, Fleet, Farnham, Wokingham, Thatcham, Alton, Didcot, Henley-on-Thames, High Wycombe, Slough, Maidenhead, Oxford, Wallingford
05/12/2025
Full time
Application Support Engineer (Linux / SQL / Java) Location: Basingstoke (Hybrid - Commutable from Reading, Farnborough, Guildford, Newbury, and surrounding areas) Salary: £40,000 - £42,000 DOE + Hybrid Working + Training + Progression + Excellent Benefits Are you an experienced Application Support Engineer with strong technical knowledge of Linux and SQL environments? This is an exciting opportunity to join a global engineering organisation, supporting a range of bespoke and enterprise-level applications that are vital to business operations. You'll play a key part in providing high-level technical support, troubleshooting complex system issues, and improving application reliability for internal and external users. The company offers excellent development opportunities, hybrid working, and long-term career growth within a highly respected engineering group.The Role: Provide 2nd/3rd line support for enterprise and bespoke business applications Troubleshoot and resolve application issues, collaborating with development teams where needed Manage incidents, service requests, and problems using ITSM tools Maintain technical documentation and knowledge base content Support application deployments, patch management, and upgrades on Linux platforms Contribute to system improvement initiatives and ensure compliance with IT/security standards The Person: 3+ years' experience in Application Support, DevOps, or Software Support roles Proficient in supporting Java-based applications on Linux systems Knowledge of relational databases (MS SQL Server, Postgres, or MariaDB) Strong troubleshooting and analytical skills with attention to detail Experience using ticketing and monitoring tools Excellent communication skills and a proactive, adaptable approach Knowledge of ITIL, AWS, Terraform, or scripting (PowerShell/Python) is desirable Reference Number: BBBH264932 To apply for this role or to be considered for further positions, please click "Apply Now" or contact Ed Douglass at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts as an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will depend on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates. Key Commutable Locations: Basingstoke, Reading, Farnborough, Aldershot, Guildford, Woking, Bracknell, Camberley, Newbury, Andover, Winchester, Hook, Fleet, Farnham, Wokingham, Thatcham, Alton, Didcot, Henley-on-Thames, High Wycombe, Slough, Maidenhead, Oxford, Wallingford
