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Associate Director, IT Infrastructure
AskBio Edinburgh, UK
18/11/2025
Full time
Position Summary We're seeking an Associate Director, IT Infrastructure to lead and transform our scientific computing environment in support of our cutting-edge gene therapy research. This senior leadership position will drive the strategy and execution of research computing initiatives, working in close partnership with our Bioinformatics, AI/ML, and Global IT Infrastructure teams. The role focuses specifically on advancing our scientific computing capabilities through operational excellence, while ensuring our research teams can maximize the value of our high-performance computing investments.   As a key member of the technology leadership team, this position will be responsible for the day-to-day operations and strategic evolution of our research computing environment. The successful candidate will combine deep technical expertise in scientific computing with strong business acumen to deliver innovative solutions that accelerate our research mission. While Global IT Infrastructure maintains our enterprise technology foundation, this role focuses exclusively on the specialized computing needs of our scientific teams, including high-performance computing, GPU-accelerated workflows, and research data management.   Job Responsibilities Serve as the primary local IT Infrastructure contact for Edinburgh's Bioinformatics and AI/ML teams Manage and optimize scientific computing infrastructure, including GPU clusters, high-performance storage systems, and virtualized environments Collaborate with global IT teams to ensure infrastructure alignment with scientific computing needs Lead technical planning and implementation of infrastructure improvements Provide technical guidance on architecture decisions affecting scientific workflows Manage and optimize WEKA storage systems and VSphere virtual environments Support Linux-based scientific computing environments, leveraging managed services as appropriate Implement and maintain monitoring solutions for complex computing environments Participate in capacity planning and performance optimization initiatives Drive infrastructure automation and continuous improvement Manage relationships with vendors and technical partners   Vendor & Contract Management: Manage third-party Linux support contract and contractor relationships Define and monitor service level agreements Ensure contractor compliance with company security policies Review and approve contractor work Manage vendor performance and escalations   Security & Compliance: Act as primary point of contact for parent company security audits Develop and maintain security compliance documentation Coordinate and respond to penetration testing activities Implement security recommendations and remediation plans Ensure infrastructure meets corporate security standards Participate in security incident response planning   Business Continuity: Lead disaster recovery planning for scientific computing infrastructure Coordinate and execute DR testing Maintain DR documentation and procedures Develop and maintain business continuity plans Ensure RPO/RTO objectives are met   Financial Planning & Technical Debt: Develop long-term capital planning for infrastructure Manage infrastructure budget and forecasting for AskBio European locations Identify and track technical debt Create remediation plans for technical debt Provide cost-benefit analysis for infrastructure investments Manage infrastructure lifecycle planning Develop business cases for infrastructure improvements    Key Competencies:   Technical: Infrastructure architecture and design Performance optimization Problem-solving and troubleshooting Security best practices Technical documentation   Business & Management: Contract negotiation and management Budget planning and control Risk management Audit response and compliance Strategic planning Vendor management Cost-benefit analysis   Interpersonal: Strong communication skills Stakeholder management Team collaboration Conflict resolution Customer service orientation Ability to bridge technical and scientific domains   Leadership: Technical leadership Project management Mentoring and knowledge transfer Change management Strategic thinking   Impact Metrics: Success in this role will be measured by: Infrastructure stability and performance improvements Stakeholder satisfaction levels Project delivery effectiveness Technical problem resolution metrics Team collaboration effectiveness Innovation and process improvements   Note: This position requires occasional travel to other company locations and may require some out-of-hours support during critical maintenance windows or emergencies.   This role represents a critical position in our organization, bridging technical expertise with scientific computing needs while fostering strong working relationships between global teams.   ​Minimum Requirements Bachelor's degree in Computer Science, Engineering, or related field 8+ years of experience in infrastructure engineering roles Experience with high-performance computing environments Proven experience supporting GPU-accelerated computing environments Strong understanding of storage systems and networking Experience with infrastructure monitoring and optimization tools Demonstrated ability to work with scientific computing workflows Experience managing vendor relationships and contracts Knowledge of IT security and compliance requirements Experience with disaster recovery planning and testing Understanding of IT financial planning and budgeting Experience with audit responses and compliance documentation Strong experience with Linux administration and engineering Extensive knowledge of virtualization technologies, particularly VSphere   Preferred Education, Experience and Skills Experience with WEKA storage systems Knowledge of AI/ML infrastructure requirements Experience supporting bioinformatics workflows Familiarity with container technologies (Docker, Kubernetes) Experience with infrastructure automation tools Understanding of scientific computing software and frameworks Previous experience in biotech or pharmaceutical industries Experience with cloud platforms (AWS, Azure) ITIL certification Security certifications (CISSP, CISM, or similar) Experience with GxP compliance Experience with pharmaceutical industry regulations Previous experience managing technical debt in regulated environments
Senior Software Engineer
Football Radar London, UK
27/03/2025
Full time
  Football Radar For over a decade, Football Radar has excelled in developing statistical models and analytical frameworks for football. Our expertise extends to providing advisory services to football clubs and offering leading-edge betting advice that has consistently delivered outstanding returns for our clients. We define ourselves as a unique blend of start-up dynamism and established business security, combining the flexibility of the former with the stability of the latter.  About the Role At Football Radar, we analyse and predict football matches. In the role of a Software Engineer, you will be responsible for helping build and maintain the software that makes that possible - everything from modern web applications to statistical models, real time data platforms to cloud infrastructure. This role is based at our London office, at 1 Craven Hill, London, W2 3EN. You will have flexibility to work from home one day a week. Please note we are not considering remote candidates at the moment.  Role Requirements We are looking for engineers with at least 2 years of experience in Scala. Given that the majority of our backend codebase is written in Scala, the ideal candidate will play a pivotal role in shaping the future of our backend infrastructure. We are first and foremost a football company, and to have a big impact here, it will help if you have domain expertise – you will probably be a big football fan, and ideally someone who is comfortable with the mathematical and statistical approaches we are applying to the game. If you have any experience with sports betting or football analytics that is a bonus.  We’d love to hear from you if this sounds like you: Well-versed in working with distributed systems in the cloud (our software runs in AWS, deployed via Docker and Kubernetes) Willing to work across our tech stack: Scala, Python, C++, Typescript and PHP. Experience with relational and document based databases. Familiar with different testing methodologies. Enjoys technical leadership and guiding product development, shaping the vision and implementation of backend platforms effectively. Thrives on responsibility and ownership. Pragmatic mindset. Excellent communication, time management and organisational skills. Benefits We have a range of benefits available at Football Radar and continue to review these to ensure our colleagues are gaining everything they can from them. Half yearly bonus opportunities based on company performance 33 days holiday (Including bank holidays) Competitive contribution matched pensions Health and well-being benefits: Private Medical Insurance (including excess coverage) Health Cash Plan via Bupa Subsidised gym membership Daily subsidised office meals Learning and development budgets to invest in your personal growth Company and team led engagement activities throughout the year Fortnightly five-a-side football game amongst colleagues  
Managing Consultant, Advisors & Consulting Services, Performance Analytics
Mastercard
07/12/2025
Full time
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, were helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Managing Consultant, Advisors & Consulting Services, Performance AnalyticsManaging Consultant Performance Analytics Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Advisors & Consulting Services team combines traditional management consulting with Mastercards rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants. The Advisors & Consulting Services group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Performance Analytics consultants translate data into insights by leveraging Mastercard and customer data to design, implement, and scale analytical solutions for customers. They use qualitative and quantitative analytical techniques and enterprise applications to synthesize analyses into clear recommendations and impactful narratives. Positions for different specializations and levels are available in separate job postings. Please review our consulting specializations to learn more about all opportunities and apply for the position that is best suited to your background and experience: Roles and Responsibilities Client Impact Lead client engagements across a range of industries and problem statements Develop analytics strategies and programs for large, regional, and global clients by leveraging data and technology solutions to unlock client value Own key relationships with mid-level to senior client stakeholders and independently assess client agenda, internal culture, and change readiness Team Collaboration & Culture Lead team to creative insights and sound business recommendations, and deliver impactful client presentations while growing team members roles and skills Provide analytical and day-to-day project delivery team leadership, and create a collaborative and inclusive environment for all levels Collaborate with internal Mastercard stakeholders including Product and Business Development to scope projects, create relevant solutions for clients, and build the firm's intellectual capital Provide on-the-job training, coaching, and mentorship to junior consultants All About You Basic qualifications Undergraduate degree in a quantitative field e.g. Mathematics, Physics, Engineering, Economics etc. Hands-on experience delivering Data Science and/or Analytics projects e.g. Machine-Learning, Clustering, Data Analysis , Business Intelligence etc. Experience coaching, leading, and managing technical teams across multiple projects Experience managing key client relationships Knowledge of business KPIs, financials and organizational leadership Ability to identify new business development opportunities, and experience drafting proposals and scoping new opportunities Analytical, interpretive, and problem-solving skills, including the proven ability to analyze large amounts of data and synthesize key findings and recommendations Experience with data analytics software (e.g., Python, R, SQL, SAS), and Data Visualization tools (e.g., Tableau, Power BI) Experience building, managing, and maintaining database structures to support analysis Advanced Word, Excel, and PowerPoint skills Ability to manage multiple tasks and clients in a fast-paced, deadline-driven environment Ability to communicate effectively in English and the local office language (if applicable) Eligibility to work in the country where you are applying, as well as apply for travel visas as required by travel needs Preferred qualifications Additional data and analytics experience in Hadoop framework and coding using Impala, Hive, or PySpark Experience generating new knowledge or creating innovative solutions for a firm Relevant industry expertise Working knowledge of Cloud platforms (AWS; Azure; Google Coud) and latest GenAI models Masters degree with relevant specialization such as advanced analytics, big data, or mathematical discipline (not required) Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercards security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercards guidelines. JBRP1_UKTJ
Software Engineer II - Golang
Mastercard
07/12/2025
Full time
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, were helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Software Engineer II - GolangSoftware Engineer Overview We are looking for a software engineer to join an award winning team with a proven track record of combining data science techniques with an intimate knowledge of payments data to aid Financial Institutions in their fight against money laundering and fraud. Headquartered in The City of London, we craft bespoke services that help our clients gain an understanding of the underlying criminal behaviour that drives financial crime, empowering them to take action. As part of the application development team, your role will focus on creating and maintaining products across the whole lifecycle. Role Create and maintaining microservices, primarily in Golang, taking increasing responsibility. Assist with design and build to solve bugs, improve performance, and add new features. Containerise your services and make ready for deployment onto a k8s environment using helm charts. Develop understanding of end-to-end technical architecture and dependency systems. Apply that understanding in code. Write tests with high coverage including unit, contract, e2e and integration. Version control code with git and build, test and deploy using ci/cd pipelines. Build and test remotely on your own machine and deploy to low level envs. Participate in the review of team members code. Perform demos and join acceptance discussions with analysts, developers and product owners. Assist in task planning and review as part of a sprint based workflow. Estimate and own delivery tasks (design, dev, test, deployment, configuration, documentation) to meet the business requirements. The role is hybrid, based in central London, and the expectation is that you attend the office according to Mastercard policy, including team days, which are currently on Monday and Thursday. All About You First and foremost, you want to build products to solve real, pressing problems for your customers. You enjoy working in a team, and have an interest in data science and how advanced algorithms may be deployed as product offerings. You are detail oriented, and enjoy writing and reviewing code to a high standard with tests to prove it. Demonstrable ability to write Python/Golang and SQL. You are happy to learn new programming languages and frameworks as necessary. You are interested in, contemporary approaches to service design, including the use of containers and container orchestration technologies, streaming data platforms, APIs and in-memory/NoSQL stores. You are familiar with working in a devops based software development workflow, including building, testing, and continuous integration/deployment. You are also happy to be evolve along with the development process and contribute to its success. You have the ability to communicate with a range of stakeholders, including subject matter experts, data scientists, software engineers and enterprise devops and security professionals. You are keen to engage with best practices for code review, version control, and change control, balancing the need for a quality codebase with the unique and particular demands of scale up stage software engineering. You have experience or are keen to engage with productionising machine learning technologies. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercards security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercards guidelines. JBRP1_UKTJ
Weapon System Simulation and Experimentation Engineer - Undergraduate Placement 2026
MBDA Stevenage, Hertfordshire
07/12/2025
Full time
Stevenage Weapon System Simulation and Experimentation Engineer - Undergraduate Placement 2026 Weapon System Simulation and Experimentation (WSSE) design leading-edge software applications and simulations in order to support synthetic battlefield experiments, weapon system integration, product concept and design, and so much more. We create demonstrators and system representations for products from across the MBDA portfolio, covering Land, Sea and Air domains. Salary: £23,495 Dynamic (Hybrid) Working: 3-5 days per week on-site due to workload classification Security Clearance: British Citizen or a Dual UK national with British citizenship. Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. CLOSING DATE FOR THIS ROLE IS MIDNIGHT ON 5TH JANUARY 2026 (SUBJECT TO APPLICATION VOLUMES) What we can offer you 1 year placement: starting September 2026, that allows you to apply your university learning to real-world projects and technologies Company bonus: based on company performance and will vary year to year Pension: maximum total (employer and employee) contribution of up to 14% Overtime: opportunity for paid overtime Annual Leave: 25 days plus option to purchase extra holiday Flexi Leave: Up to 15 additional days Facilities: Fantastic site facilities including subsidised meals, free car parking and much more The opportunity WSSE's simulations are at the forefront of problem solving across a broad spectrum of MBDA's programs, focusing on improving MBDA's Agility and Time to Market. The simulations we develop evolve in-line with the lifecycle of the systems: from concept demonstrations with customers and stakeholders, to integration, trials, experimentation, and training with in-service operators. We work alongside other business areas such as Integration & Systems Validation, Human Factors, Future Systems, Customer Support Services and Sales & Business Development. WSSE is a dynamic department based across our Stevenage and Bristol sites with a diverse team of engineers working together to deliver across a wide range of projects and programs. You will have the opportunity to broaden and strengthen your skills from experts in synthetic environments and be a part of our agile teams developing, integrating and deploying software and simulation components. The role will give experience of software development methodologies, including Agile and Waterfall. There is training in new programming languages and software tools, and experience integrating and deploying software applications onto hardware environments. As well as the opportunity to develop and test code within professional software development teams, and gain an understanding of the company process for delivering products to our customers, including test and certification. We work across a number of disciplines, primarily software development using programming languages such as C++, C# and Java within environments such as Visual Studio and Eclipse, but we also span system engineering, networking, hardware integration, and use of algorithms such as flight dynamics and rotational geometry. What we're looking for from you Working towards a degree in Engineering, Physics, Mathematical Studies or a Computing discipline. Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given. MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information. JBRP1_UKTJ
Product Manager
BP Energy
07/12/2025
Full time
Entity: Supply, Trading & Shipping Job Family Group: Supply & Trading Group Job Description: The business-led innovation team (Vista) within bp Supply Trading & Shipping (ST&S) business is set up with the mission to help future-proof the organization. We set out to answer three questions: How can technologies today solve yesterdays problems faced by ST&S? How can technologies of tomorrow give us a commercial competitive position today? What do we need to do/think/behave differently in a constantly evolving business landscape? Vista is a global, agile, impact-driven, and solution-agnostic team passionate about identifying and employing innovative technologies, business models, and ecosystem partnerships to address commercial opportunities. To support the ST&S business, Vista is seeking an experienced and proactive Product Manager to lead digital product delivery for Vista based in UK Canary Wharf. Key Accountabilities Understand the constraints, goals, commercial driver, priorities, timeline of each Vista product to enable effectively Product Delivery. Developing Products/Proofs of Concepts/MVPs: Be an integral part of a small team defining clear, commercial business cases substantiated by clear business requirements Ensure all requirements (functional and non-functional) are accurately captured Map out existing and to-be business processes in a clear, communicable manner for non-technical audience Build and identify different user personas Lead the product roadmap, prioritize tasks, and conduct regular backlog refinement; & pivot quickly if needed. Navigate and enable progress and change in complex, matrix organizations. Advocate for agile methodologies and procedures & facilitate ceremonies Provide frequent, transparent, clear and relatable updates to business stakeholders Indirectly lead engineering teams/squads to drive delivery clarity and call out challenges promptly Coordinate and conduct user testing and feedback sessions (including building and leading the test plan and success criteria), use the opportunities to assess the delivery outcome and bring together feedback for further improvement or pivot or termination in an impartial manner Monitor and understand the external competitive landscape in trading and innovation Essential Education, Experience and Job Requirements Business / Computer Science or related degree, or higher degree Product Management qualifications (CPM, CSPO, PSPO or similar) Consistent track record as a digital product manager, experience, in a technology-focused environment. Ability to take an ambiguous business idea (from multiple sources), craft it into an opportunity for experimentation, and see it through product development and scale. Advocate for Agile methodologies and continuous improvement ethos. Strong communicator with the ability to articulate and write clear Epics, Features, User stories, UAT requirements, as well as craft regular project updates for non-technical collaborators. Proficient in using product management tools a good understanding of software development processes. Experience in delivering AI-enabled products and a solid understanding of AI technologies and applications, including Generative AI. Commercially savvy with the ability to link business needs to roadmap prioritization and identify high-impact requirements. Strong time-management and organizational skills, with the ability to multi-task and prioritize across portfolio projects and time zones. Excellent stakeholder management skills, with the ability to communicate optimally to both technical and non-technical audiences and both internally and externally. Outstanding communication and collaboration skills, with the ability to work effectively in a globally distributed team environment spanning the US, UK, and Singapore. Critical Thinking: Ability to bring together competitive or innovation insights and translate these into impact for Vista and ST&S. Why join us? At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees lives that are meaningful, so we offer benefits to enable your work to fit with your life! These benefits can include flexible working options, paid parental leave policy among others! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Travel Requirement Negligible travel should be expected with this role Relocation Assistance: This role is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills: Legal Disclaimer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status.Individuals with an accessibility need may request an adjustment/accommodation related to bps recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process,pleasecontact us. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks. JBRP1_UKTJ
Cloud DevOps Engineer, Sr Analyst
Accenture
07/12/2025
Full time
Cloud DevOps Engineer, Sr Analyst UK (Birmingham) Salary: Competitive salary and package (Depending on level of experience) Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO In our team we are seeking an experienced Cloud DevOps Engineer with: Deep technical know-how and hands-on experience implementing integrated automation solutions using a broad range of DevOps toolsets. Expertise in Infrastructure as Code tools, such as Terraform is preferred. Expertise with code repository management, code merge and quality checks, continuous integration, and automated deployment and management using Ansible, Jenkins, and Git. Knowledge of Docker, Kubernetes, Puppet, Chef, Maven, Ant, Ivy, and UrbanCode would be advantageous. Experience in DevSecOps, including secret management, tools integration to harden the baseline, and privilege management. Associate-level cloud certification in Azure or AWS. Hands-on experience in Azure and AWS cloud technologies, including compute, networking, storage, and security services. Expertise in designing and implementing continuous delivery and/or DevOps solutions across cloud-native and hybrid environments. Experience with approaches and tooling for automated build, delivery, and release of software, ensuring reliability and repeatability. Ability to define and manage the roadmap for DevOps implementation in an established operational environment, aligning with business and technical goals. Strong knowledge in developing integrated toolset solutions within an enterprise-wide environment, ensuring scalability, maintainability, and compliance. Working knowledge of IT Service Management (ITSM) practices and tools such as ServiceNow, with experience in incident, change, and problem management processes. Proficiency in Power BI, with the ability to build dashboards that visualise deployment metrics, cloud cost trends, incident volumes, and SLA performance, using DAX and Power Query for data modeling. On-Call Support - Provide on-call support outside of standard working hours as and when required to ensure continuity of service and timely resolution of critical issues. As a Cloud DevOps Engineer, you will: Work on multiple projects as part of a wider cloud capability team. Get DevOps up and running by overseeing the execution of tools and processes in the DevOps toolchain, and promote the DevOps culture in our client organizations. Help customers with DevOps projects by providing them with technical, consultative, and delivery services. Serve as a trusted automation and tooling advisor for DevOps initiatives by providing clients with objective, practical, and relevant advice, identifying opportunities for optimisation. Work with the development teams to meet acceptance criteria, gathering and documenting the requirements. Help lead continuous integration, delivery, automation, and infrastructure-as-code efforts for multiple cloud service offerings. Where required setting up and managing the operation of project development and test environments as well as the software configuration management processes for the entire application development life cycle. Help client's transition to DevOps by driving adoption of tools and practices, and by directing elements of the DevOps implementation. Resolve and escalate issues as necessary. Undertake necessary trainings and certifications on latest technologies We are looking for experience in the following skills: Familiarity with Azure and/or AWS CLI and SDK tools. Knowledge of Linux and Windows server operating systems. Expertise in scripting languages such as Python, PowerShell & Shell. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, ServiceNow Good communication and problem-solving skills. What's in it for you At Accenture in addition to a competitive basic salary, you will also?have an extensive benefits package which includes up to 30 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their
Software Engineer
Zero Surplus Saffron Walden, Essex
06/12/2025
Full time
Our client is a rapidly growing technology company specialising in advanced AI-driven solutions is seeking a Software Engineer to join its expanding development team. This is a hands-on role offering significant autonomy and the chance to work across the full lifecycle of innovative products - from early-stage prototypes through to fully deployed systems. You will contribute to a wide range of technically challenging projects, helping to develop new technologies that address real-world problems in a fast-paced R&D environment. Key Responsibilities Design and develop software for both prototype systems and production-ready applications Work across multiple concurrent projects with varying technical requirements Collaborate closely with engineers across disciplines, including hardware and systems teams Rapidly learn and apply new tools, languages, and technologies Contribute to problem-solving throughout all stages of the development lifecycle Support software used for controlling hardware platforms, sensors, or custom devices Essential Requirements Strong academic background (2:1 or above) in a STEM discipline (e.g. Computer Science, Mathematics, Physics, Engineering) Proven ability to solve complex or ambiguous technical problems Ability to work independently with minimal supervision Strong motivation to learn new tools and technologies quickly Working knowledge of Python Desirable Skills (Not Essential) Experience interfacing software with hardware or embedded systems Familiarity with computer networking Experience with deep learning frameworks (e.g. TensorFlow, PyTorch) Understanding of machine learning, statistics, optimisation, or algorithm development Experience developing mobile applications (iOS and/or Android) What's on Offer Opportunity to work across the full prototype-to-product development cycle Exposure to a wide range of technical domains Fast-paced, collaborative R&D environment with real-world impact Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across Suffolk, Essex, Hertfordshire, Northants, Milton Keynes, Cambridgeshire, and the rest of the UK. For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.
IT Support Engineer - MSP Experience Essential
Proactive Appointments
05/12/2025
Full time
IT Support Engineer - MSP Experience Essential Location: Staines (Fully Onsite) Salary: Up to £40,000 Our client, a well-established provider of IT, Telecoms and Connectivity services to businesses in the UK and internationally, is looking for an experienced IT Support Engineer to join their team in Staines. The ideal candidate will come from a Managed Service Provider background and be confident acting as an escalation point for the Service Desk. In this role, you will handle complex technical issues, take ownership of troubleshooting, and work proactively to identify why problems occur and implement long-term preventative solutions. This is a fully onsite position supporting a wide range of users and technologies. Key Responsibilities Act as the escalation point for advanced IT issues from the Service Desk Troubleshoot and resolve complex hardware, software and networking issues Support and maintain desktops, laptops, mobiles, printers and network equipment Investigate recurring issues, identify root causes and implement long-term fixes Provide both onsite and remote support to users of varying technical levels Maintain accurate ticket notes and produce clear technical documentation Stay up to date with technologies used across client environments Key Skills & Experience Experience working for a Managed Service Provider is essential Strong 2nd-line troubleshooting experience Skilled with Windows 10/11, macOS and mobile devices Solid networking knowledge (LAN, WAN, VPN, routers, firewalls) Experience using Intune or similar MDM solutions Excellent communication and customer-service skills Proactive, analytical mindset with the ability to work independently PowerShell or other scripting experience is a bonus Additional Requirements Ability to pass an enhanced DBS check If you're a proactive engineer who enjoys getting to the root of issues and taking ownership of escalations in a fast-paced MSP environment, this is a strong opportunity to join a growing team in a fully onsite role. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Software Team Lead
ZENOVO LTD Bristol, Somerset
05/12/2025
Full time
Job Title : Software Team Lead Location : Yate, North Bristol (2/3 Days On-Site Per Week) Salary : Up to £80,000 (Depending on Experience) Job Overview : We're seeking a Software Team Lead to oversee the design, development, and deployment of innovative software solutions while mentoring and guiding a team of skilled engineers. This role combines strategic technical leadership with hands-on development, ensuring engineering excellence and seamless project delivery. Business Overview : My client develops Energy Management & Storage Systems that ensure the reliable and secure operation of critical energy infrastructure. They build:• Edge control software for real-time decision-making• Centralised data infrastructure to collect, store, and analyse system information• User-facing tools that visualise and interact with live power system operationsIn this role, you'll work across the full technology stack - from embedded edge devices to cloud services and web applications - helping design and refine the systems that keep modern energy networks running safely and efficiently. Responsibilities of the Role : • Lead and mentor a team of 4-8 engineers.• Drive architecture and design discussions for new features and systems.• Produce clean, efficient, and well-documented code.• Conduct code reviews and uphold engineering best practices.• Troubleshoot and resolve technical issues across the software stack• Hold regular 1:1s, performance reviews, and career development discussions.• Foster a culture of collaboration, accountability, and continuous improvement.• Guide day-to-day team operations, including stand-ups, sprint planning, and retrospectives. Required Skills & Experience: Technical Qualifications; • 5+ years of professional software development experience.• Strong proficiency in one or more languages such as Python, Java, or JavaScript/TypeScript.• Full-stack development experience, ideally with React (or similar) on the frontend and RESTful APIs backed by relational databases (e.g., Postgres) on the backend.• Experience working with cloud platforms such as AWS, Azure, or GCP.• Solid understanding of DevOps practices, CI/CD pipelines, and containerization technologies like Docker and Kubernetes.• Experience with authentication and authorisation frameworks (e.g., OAuth2, Keycloak) is a significant advantage. Leadership & Communication; • Demonstrated experience leading engineering teams or mentoring developers.• Strong communication and interpersonal skills.• Ability to translate business requirements into effective technical solutions.• Familiarity with Agile/Scrum development practices.To find out more, please apply with an up-to-date CV and you will be contacted and given further information. Note : All applicants must be able to work in the UK without the need for Sponsorship now or in the future.
Head of Engineering
REDTECH RECRUIT Milton Keynes, Buckinghamshire
05/12/2025
Full time
A fantastic opportunity for a Head of Engineering / Software Development Manager to join a well established software organisation undergoing a major technical evolution. This is a senior strategic role leading engineering, QA and cloud operations through a significant SaaS migration and AI enablement programme. You will drive organisational development, technical excellence and delivery maturity while guiding the modernisation of a complex product suite used at scale across two main sectors. Location: Hybrid with minimum of 2 days a week in the Milton Keynes office, UK based Salary: £85,000 - £95,000 per annum with excellent benefits and performance bonus Requirements for Head of Engineering: Strong experience leading large engineering organisations delivering enterprise SaaS products, or transforming legacy on premise or hosted products into SaaS models Proven leadership background managing engineering managers and multiple cross functional teams You will have progressed through a Software Developer career path - while this isn't a hands on role, having an incredibly strong technical understanding and knowledge of a range of technologies is very important Strong ability to build, develop and scale technical organisations of 30 people or more Deep technical grounding with hands on exposure to Azure, AWS or GCP, enterprise software architecture and modern engineering practices Experience of large scale platform migrations, customer transitions and maintaining service continuity Background working with blended QA teams and embedding quality engineering practices Understanding of SRE principles, Infrastructure as Code and cloud operations in product driven environments Excellent ability to drive collaboration across engineering, product, security, professional services and customer facing teams Highly advantageous experience includes: regulated environments, multi cloud operations, AI or ML integration, multi region deployments, education sector systems, API first platforms, legacy to modern engineering uplift Responsibilities for Head of Engineering: Lead and develop engineering managers and technical leads, embedding a culture of quality, innovation and customer focus Shape talent strategy, build high performing teams and create clear progression frameworks across engineering Oversee outsourced QA partnership, define quality metrics, integrate QA within agile workflows and drive continuous improvement in automation and quality engineering Lead the evolution of cloud operations into a product aligned SRE function, embedding Infrastructure as Code, reliability principles and operational excellence Partner closely with product, CTO and wider business teams to ensure delivery aligns with strategic priorities Collaborate with sales, customer experience, professional services and implementation teams to support customer transitions Embed security by design in collaboration with information security and compliance teams Provide architectural direction for SaaS migration, cloud native evolution, microservices, API design and AI engineering methodologies Guide the introduction of AI capabilities across the product suite and ensure responsible AI practices, governance and sector aligned compliance Drive platform modernisation, customer migration tooling, integration frameworks and data integrity for large scale transitions Maintain engineering standards covering code quality, documentation, testing, CI/CD, observability and security Establish metrics driven engineering practices and lead initiatives to reduce lead time, improve deployment frequency and optimise reliability Ensure compliance with ISO27001, GDPR, PCI DSS and sector specific requirements Key focus areas for the first 18 to 24 months: Deliver the engineering enablement plan across SaaS and AI objectives Oversee the technical and operational direction of the SaaS transformation Ensure smooth, reliable customer migrations with no service disruption Strengthen organisational capability through structured hiring and development Embed AI engineering maturity, infrastructure and best practice Drive improvements in deployment cadence, reliability and operational excellence What the role offers: Leadership of a high impact engineering function during a major technology transformation The opportunity to shape the future of a complex product suite used at scale Collaborative, people focused working culture with strong professional development pathways Applications: If you would like to apply for this unique Head of Engineering position, please send your CV via the relevant links. We are committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by separately emailing app
Technical Graduate - Geospatial Software Engineer - 2026
CGI
05/12/2025
Full time
Technical Graduate - Geospatial Software Engineer - 2026 Position Description At CGI, we empower the next generation of innovators to shape the future of technology and security. As part of , you'll join a community of graduates who are turning ambition into action and possibility into progress. The Role - Technical Graduate - Geospatial Software Engineer As a Geospatial Software Engineer you will join CGI on the Technical Graduate programme joining our team with a focus on ESRI and open-source technologies. In this role, you will have the opportunity to work on ground breaking projects that leverage the power of both ESRI's ArcGIS platform and open-source geospatial tools to address complex challenges and drive innovation. Your future duties and responsibilities As a Geospatial Software Engineer at CGI, you'll Develop and maintain geospatial software applications, tools, and platforms using ESRI's ArcGIS platform and open-source technologies such as GeoNode, PostgreSQL / PostGIS, OpenLayers / Leaflet, and MapLibre.Collaborate with cross-functional teams to design and implement innovative solutions that leverage the strengths of both ESRI and open-source technologies.Utilize geospatial data, GIS technologies, and spatial analysis techniques to develop scalable, reliable, and high-performance software solutions.Stay up-to-date on the latest advancements in ESRI's ArcGIS platform, open-source geospatial tools, and software engineering best practices. Locations: We recruit Geospatial Software Engineers in our London, Bristol, Glasgow, Edinburgh, Liverpool and Reading offices. As CGI is a consultancy, you may be required to work in different locations, so flexibility and a willingness to travel are key. Why Join Us? At CGI, you'll be part of a culture that celebrates diversity, inclusion, and collaboration, where your perspective is valued and your ideas contribute to meaningful outcomes. Your journey starts with a structured Early Careers Induction Programme, giving you the foundations to succeed, along with 24/7 e-learning and opportunities to gain professional certifications that build your expertise. You'll also join our Student Kick-start Initiative, where you'll collaborate with other graduates on creative projects that deliver impact beyond your day-to-day role. CGI is an unconditionally inclusive workplace where you are respected, your voice is heard, and you can be yourself. We were recognised in the Sunday Times Best Places to Work List 2025 and named a UK 'Best Employer' by the Financial Times. We proudly hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Benefits: Along with a competitive salary and a £1000 joining bonus, you'll enjoy benefits that support every stage of your journey. You'll share in CGI's success through our matched share scheme, have access to private healthcare, well-being programmes, and professional training, and build financial security with a competitive pension. Beyond the day job, you'll connect with others through graduate networks, diversity groups, and social clubs that make your time at CGI both rewarding and enjoyable. Required qualifications to be successful in this role We're seeking ambitious graduates who are passionate about technology and eager to apply their skills to projects that make a real difference. You'll bring a strong academic background in STEM, curiosity to explore new ideas, and flexibility to take on diverse projects across the UK. Due to the sensitive nature of projects within the Government sector, candidates must meet security clearance requirements. All applicants must typically have at least 5 years continuous residency in the UK, and be a UK national holding only a UK passport. Candidates with Computer Science, Geomatics, Engineering or related degrees may be particularly well-suited for this role.A minimum 2:2 degree in computer science, engineering, physics, maths, or a related STEM field (some roles may require a 2:1).Passion for technology and innovation, with a problem-solving mindset.Flexibility to travel and work on projects across the UK. Technical skills we value include: Geospatial Programming Languages: Python, C# or JavaScript Cloud Technologies: Exposure to platforms such as AWS or Azure Software Development Practices: Understanding of DevOps methodologies. Familiarity with: AI, React and Web development Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
ShareDo Developer
Horwich Farrelly
05/12/2025
Full time
ShareDo Developer & Configurator Remote or hybrid (flexible) Permanent We are seeking a highly skilled and experienced ShareDo Developer and Configurator to join our growing technical delivery team. This is an exciting opportunity to play a pivotal role in our digital transformation journey, contributing to the implementation and customisation of the ShareDo platform within agile delivery environments. What you'll be doing: Collaborate within agile teams to deliver high-quality, secure, and scalable solutions using the ShareDo platform. Translate business requirements and acceptance criteria into effective technical configurations and customisations. Apply industry best practices to ensure robust and maintainable solutions. Stay current with platform updates and proactively identify opportunities for improvement or potential risks. What do I need? We're looking for someone who brings both technical expertise and a collaborative mindset. Ideally, you will have: Proven experience in implementing and configuring the ShareDo platform in a professional setting. A developer's mindset with strong problem-solving skills and the ability to anticipate and address issues proactively. Experience working in agile teams, with excellent communication skills and a willingness to mentor junior team members. A proactive approach to staying informed about platform developments and identifying enhancements or challenges early. Chris Garrity, Head of Software Engineering & Application Support, shares his perspective on the role: "This position presents an excellent opportunity for a driven and talented developer to advance their career within a multi award-winning organisation. We're looking for someone who is passionate about delivering high-quality solutions and committed to enhancing the technical capabilities of the team. You'll be supported by a collaborative and experienced group, with dedicated time each week for personal development-allowing you to expand your skillset, gain valuable experience, and contribute to the continuous improvement of our services at HF." About HF People. Not just lawyers We're not your typical law firm - we're people with a passion for helping our clients and each other achieve the best possible outcomes. We are leading legal advisers to the insurance and commercial sectors across the UK & Ireland, known for our innovation, client focus, and long-lasting relationships. We do things differently, with a forward-thinking approach built around our clients' needs, supported by cutting-edge technology and a culture built around people from a wide range of backgrounds who are taking an equally wide range of routes to building their careers in law. What's in it for you? Apart from the competitive salary you'd expect, our package of benefits reflects our values of partnership, innovation, and being real people. We're committed to creating a dynamic workplace where everyone feels supported, empowered, and part of our success. You'll enjoy: 25 days' annual leave (rising to 30 with service) + Holiday Buy Scheme Life Insurance & Income Protection Private Medical Insurance & Healthcare Cash Plan Employee Assistance Programme & Digital GP services Pension Scheme Electric Car Scheme Enhanced Maternity, Paternity & Adoption Leave Hybrid & Flexible Working Options Discounted Gym Membership & Employee Discount Hub Flu & Eyecare Vouchers - and more! What next? If HF sounds like a place where you could belong, we'd love to learn more about you! Submit your CV here and we'll be in touch if we have any opportunities that match your experience and interests. If we don't have something right now, we'll keep your details on file and may reach out in the future as part of our talent pipeline.
Software Developer Apprentice
QA Rowley Regis, West Midlands
05/12/2025
Full time
About Keytracker: The organisation is a leading developer of smart asset and key management solutions. Our SaaS platform, AssetControl Cloud, helps organisations manage their assets efficiently and securely. We're passionate about innovation, usability, and delivering first-class solutions for our customers. We're looking for an enthusiastic Level 4 Software Developer Apprentice to join our growing software team. You'll gain hands-on experience developing real-world applications while contributing directly to live projects used by our customers every day. Overview: As a Software Developer Apprentice, you'll work alongside experienced developers to design, build, and improve features for our SaaS web application. You'll liaise with internal teams and external stakeholders, including customers, to deliver updates, resolve issues, and support product development. This role is ideal for someone with a strong interest in web development who enjoys problem-solving, learning new technologies, and taking ownership of their work. Responsibilities: Assist in developing and maintaining our SaaS web platform using PHP (preferably Laravel). Contribute to front-end development using HTML5, CSS3, and JavaScript. Participate in the full development lifecycle - from planning and design through to testing and deployment. Communicate effectively with internal teams and external stakeholders to clarify requirements and provide updates. Liaise with customers to understand their needs and deliver improvements & new features. Work collaboratively within an Agile environment, attending stand-ups and contributing ideas. Write and test clean, maintainable, and well-documented code. Troubleshoot, debug, and resolve issues efficiently. Demonstrate initiative by identifying opportunities for improvement and suggesting solutions. Who we're looking for: You should be curious, proactive, and eager to learn - someone who enjoys creating solutions that make a real impact. If you love coding, thrive in a collaborative environment, and want to develop your skills on real products used worldwide, we'd love to hear from you. Required skills: Good knowledge or understanding of PHP (knowledge of Laravel is a plus). Understanding of modern web technologies - HTML5, CSS3, and JavaScript. Strong research & problem-solving skills - proactive, creative, and logical. Excellent communication skills, both written and verbal. Able to work independently and take responsibility for assigned tasks. Motivated, disciplined, and committed to achieving goals even when faced with challenges. Additionally, the following experience would be beneficial: Experience with databases such as MySQL or PostgreSQL. Familiarity with version control systems (e.g., Git). Understanding of RESTful APIs or web application architecture. Interest in UI/UX and modern development practices. Passion for IT and technology. Entry requirements: The learner must have completed a Level 3 Software Development Apprenticeship with QA or have an equivalent qualification with another training provider OR an A-level in Science, Technology, Engineering or Mathematics (STEM) subject and a successful completion of our aptitude test OR a BTEC Diploma in IT and a successful completion of our aptitude test OR 2 years' experience in a relevant role and successful completion of our aptitude test You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 40 hours per week. What we offer: Real-world development experience on a live SaaS platform. Mentoring and training from experienced developers. Opportunity to grow into a full-time Software Developer position upon completion. Supportive, structured environment with regular feedback and learning opportunities. Competitive apprenticeship salary. Exposure to cutting-edge technologies and development best practices. Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
AWS Technical Account Manager
INGRAM MICRO (UK) LIMITED Milton Keynes, Buckinghamshire
05/12/2025
Full time
Role Summary We have an excellent opportunity for an experienced AWS Technical Account Manager to join our AWS Services Team and play a key role in supporting our continued growth plans. These plans aim to solidify our position as a leading global Services partner with AWS. Our TAMs contribute significantly to ensuring the success of key enterprise customers, serving as a trusted advisor who helps enterprise customers optimize their use of AWS services. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep your customers' AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges and help them achieve the greatest value from AWS. Location: Remote, UK. Key Duties and Responsibilities Working in close collaboration with your assigned accounts along with the regional AWS sales leadership and technical team, the core responsibilities of the role include, but not limited to, the following: Develop trusting relationships with your customers, understanding their business needs, technical challenges customers outcomes and business goals Make AWS service improvement recommendations that fit with your customer strategy and architecture Evaluate, analyse and present periodic reviews of operational performance to customers Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning Champion and advocate for customer requirements with AWS (e.g. feature request) Participate in customer requested meetings (onsite or via phone) Leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns Work directly with the support team to ensure that customer issues are resolved as expediently as possible Produce and update documentation as required for both internal and customer facing purposes Personal Skills Development An active and contributing member of our internal AWS technical community Build and maintain a strong relationship with partners and internal technical team Keep up-to-date with current and future technologies, products and strategies Build and enhance relationships with peers Continue development of TAM and technical skills Maintain relevant vendor certifications Qualifications and Experience An AWS Technical Account Manager should have the following qualifications and experience: One or more AWS certifications such as AWS Certified Solutions Architect, AWS Certified SysOps Administrator, or AWS Certified DevOps Engineer are required. Knowledge and experience of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more. Bachelor's degree or equivalent within Information Technology, Computer Science, or related discipline 3+ years of design/ implementation/ operations/ consulting with distributed applications experience 3+ years' experience within a SaaS environment Technical Account Manager position managing or supporting software configurations and translation of client requirements 3+ years' Technical Account Manager experience generating client workflows and alignment within cross-functional departments for a positive client experience 3+ years' experience deploying, configuring, and troubleshooting software or networking equipment Knowledge, Skills, and Characteristics Strong communication skills, both written and verbal, with the ability to build rapport with clients and stakeholders Strong problem-solving skills with a focus on uncovering root causes Efficiently manages priorities both independently and in team environments Demonstrates sound decision-making while balancing multiple priorities Exercises independent judgment and adheres to deadlines and schedules Strong listening skills and the ability to tailor solutions to client requirements Technically minded, continually learning new technologies to support client partner needs Ability to adapt to changing client needs and business environments, demonstrating flexibility and resilience in problem-solving.
IT Field Engineer
Trident Brighton, Sussex
05/12/2025
Full time
Title: IT Field Engineer Location: Travelling to various client locations (Brighton-based company) Driving Licence: A full UK driving license is required Trident, a leading MSP (Managed Service Provider) based in the Southeast, seeks a driven and dynamic professional to join our team as an IT Field Engineer . We seek a passionate individual to join our team looking to progress their expertise and knowledge. As an IT Field Engineer, you will be traveling to our client's site as well as working remotely from our offices, providing outstanding customer service. This role requires a combination of expert technical expertise, problem-solving skills, and effective communication. A flair for customer service and the ability to put the customer experience first while maintaining a good awareness of the commercial element of the role. Trident is dedicated to nurturing the professional growth and technical skills of our team. We believe that investing in our team's expertise not only benefits our employees but also enhances the quality of services we provide to our clients. During their employment, the successful candidate will benefit from not only being part of exciting new technologies and services but also continual training, certification, and mentorship. The IT Field Engineer's core responsibilities within the designated department are: Travel to designated client sites to provide technical services for both project and helpdesk. Setting up new equipment and upgrading existing systems (i.e., remotely and physically configuring new PCs/Laptops, managing network printers, server installation or identifying network connectivity issues). Providing end-to-end support, ownership, and resolution technical service remotely and onsite in line with Trident's SLA's/KPI's. Identifying potential escalations and proactively alerting management as needed. Providing and running training on new systems to end users. Creating and updating training and internal documentation. Troubleshoot and resolve hardware, software, and network issues. Providing regular updates to clients on the progress of their tickets. Working independently and as part of a team, ensuring clarity of client requirements and assisting with smooth client experience. On-budget, successful, and profitable delivery of an "exceptional customer experience". Qualifications and Skills - The successful candidate will require experience working with the following technologies: Microsoft Windows desktop & Mac operating systems and other common applications. Microsoft Windows Server operating systems (including AD, DNS, DHCP, Group Policy, etc.). Microsoft 365 administration and support, including Exchange Online, SharePoint Online, Teams and OneDrive. Microsoft Azure administration and support. Virtualisation technologies, including VMware and Microsoft Hyper-V. Networking principles including VLAN's, LAGS, VPN's and routing. Firewall products such as SonicWALL, PaloAlto, Fortinet and WatchGuard. Backup & disaster recovery solutions such as StorageCraft, Veeam and N-Able, etc. A flair for troubleshooting, communication, and exceptional customer service. Excellent communication skills, both written and verbal. Be flexible and adaptable to situations and changing requirements. Excellent task and time management. MSP experience and a relevant IT qualification, such as CompTIA A+ or a Microsoft qualification. The successful candidate will be mentored and will be placed on a training path that will help you to advance your skills further and gain industry-recognised qualifications. Benefits: Up to 32 days holiday per year plus bank holidays (25 days annual leave per annum - increased one day for every year of service up to 32 days + bank holidays). Access 7,000+ hours of on-demand IT courses, practice tests and virtual labs. Wellbeing - Access to Bupa EAP (Employee Assistance Program) for you and your family. 'Cycle to Work' scheme. Access to vendor pricing for personal IT hardware and software purchases. Access to Microsoft Workplace Discount Program - Save up to 10% on Surface devices and 30% on Microsoft 365 subscriptions. "Smart casual" dress code with dress down Friday raising money for the local charities. Regular social and team-building events. 'Refer a friend' recruitment bonus scheme. Note: Please be aware that you must have the right to work in the UK.