213 jobs found

Senior Business Analyst, Salesforce Implementation Project 6-month contract, London (4 days), circa £500/day Senior Business Analyst is required well-established organisation with operations across the UK and Europe. Backed by leading investors, the company focuses on delivering high-quality services to a diverse client base, emphasizing innovation, efficiency, and sustainable practices. They need an experience Senior BA with expertise in Salesforce . Role Overview The Senior Business Analyst will support a key business project by implementing technology to enhance service offerings. You will collaborate with technology teams, stakeholders, and delivery groups to gather requirements, analyze processes, and provide documented insights for system enhancements across the full lifecycle. Key Responsibilities Lead requirements gathering sessions and map current/future processes. Analyze impacts and document insights for cross-functional technology changes. Create standardized requirements, User Stories, and functional designs. Develop solutions, define success criteria, and assist with QA testing. Deliver status reports and assess system impacts. Requirements 5+ years as a Senior Business Analyst in complex technology environments. Experience with systems development and integration projects. Track record of producing high-quality documentation for multi-disciplinary teams. Ability to translate non-technical requirements into actionable insights. Salesforce , SAP, DevOps, and Microsoft Azure. Key Skills & Behaviors Strong in requirements gathering, analysis, and stakeholder engagement. Detail-oriented, analytical, and resilient under pressure. Confident in facilitating sessions; excellent communication and multitasking abilities. Collaborative, adaptable, with effective planning skills. To apply, submit your CV and cover letter or contact me directly for more details. Confidentiality assured.

Senior Business Analyst (Contract) - Salesforce / CRM My Client is urgently recruiting for an experienced Senior Business Analyst to support a major CRM and digital transformation programme. The successful candidate will work closely with stakeholders across the organisation to analyse business needs, map processes, define requirements, and support the delivery of Salesforce and cloud-based solutions. This role is ideal for someone with strong Higher Education or Public Sector experience who can confidently operate in complex, multi-stakeholder environments. Key Responsibilities Lead business analysis activities across CRM, sales, and cloud transformation workstreams. Engage with senior stakeholders to gather, validate, and document business requirements. Analyse existing processes and workflows, identifying opportunities for improvement. Translate business needs into clear user stories, acceptance criteria, and functional specifications. Work closely with technical teams to ensure Salesforce solutions align with business objectives. Support testing, user adoption, and change management. Produce high-quality documentation including process maps, data models, and project artefacts. Essential Skills & Experience Proven experience as a Senior Business Analyst . Background in Higher Education or Public Sector strongly preferred. Strong hands-on experience with Salesforce (Sales Cloud, CRM, or related modules). Deep understanding of CRM systems and associated business processes. Experience working on cloud-based transformation programmes. Excellent stakeholder engagement and communication skills. Ability to work in a hybrid environment, collaborating effectively with on-site and remote teams. Working Pattern 2 days per week in the office Thursday is the anchor day (team collaboration day) Please send an up to date CV for an immediate response and more information on a fantastic opportunity with a truly great Client.

Job Title: Salesforce Tech Lead Location: Windsor, UK (Hybrid onsite once per week) Contract Length: 6 Months (View to extend) Start Date: 5 January 2026 Rate: £450/day (Inside IR35) Overview: We are seeking an experienced Salesforce Tech Lead to join a high-performing agile team supporting a major digital transformation programme. The ideal candidate will be both technically strong and able to guide and mentor team members while ensuring high-quality code delivery. Responsibilities: Contribute to sprint planning, refinement, and scoping. Support solution architects by breaking down complex technical requirements. Ensure timely delivery of assigned tickets while meeting acceptance criteria. Conduct technical spikes and research into emerging technologies. Perform code reviews and uphold development standards. Collaborate with cross-functional teams on API integrations. Work closely with QA to troubleshoot and resolve issues. Mentor junior developers and support their growth. Required Skills & Experience: 10+ years of overall IT experience. 5+ years leading Salesforce projects. 5+ years hands-on Salesforce development (declarative + programmatic). Strong experience with Sales Cloud and Service Cloud. Experience Cloud knowledge. Advantageous: Salesforce Industries (Vlocity) Omniscripts, EPC, Integration Procedures. Familiarity with Git or equivalent version control tools. Strong background in Agile/SCRUM delivery. Excellent communication, problem-solving, and stakeholder-management skills. Ability to work independently with great attention to detail. What We re Looking For: A proactive, detail-oriented Salesforce Tech Lead who is comfortable in a client-facing role, able to coordinate across multiple vendors, and passionate about building scalable, high-quality solutions.

IT Manager Location: Hybrid - Theale (RG7 4SW) 3 days per week in the office Type: Full-Time Permanent At Clarify, we help global enterprise tech brands and high-growth scale-ups accelerate their revenue and achieve sustainable growth. As we continue to expand, we're investing in the infrastructure and talent that power our business and we're looking for a hands-on, proactive Lead IT Technician to lead our day-to-day IT operations. Are you a Lead IT Technician or IT Team Leader looking for your next step? This is a great opportunity to take on more ownership and responsibility in a fast-paced, high-growth environment where your technical expertise and leadership will make a real impact. Responsibilities Oversee the daily running of IT systems, ensuring all networks, hardware, and software function effectively. Provide support to Clarify employees across the UK and USA. Diagnose, repair, troubleshoot, and maintain hardware and software. Deliver hands-on support for system maintenance, troubleshooting, and network administration. Identify opportunities for system improvements, upgrades, and configurations. Collaborate with our internal Learning Academy to shape IT training for employees. Monitor the performance of all equipment, software, and services to ensure reliability and compliance with KPIs. Act as a trusted escalation point for technical challenges impacting business continuity. Experience Previous experience in IT support, system administration, or a team leader role- ready to step up into management. Strong commercial awareness and the ability to prioritise effectively. Excellent communication skills with the confidence to support colleagues at all technical levels. Proven ability to deliver in a fast-paced, high-volume environment. A proactive, self-directed attitude with a focus on problem-solving and service delivery. Technical Experience Windows IT Infrastructure Microsoft 365 deployments (Teams, SharePoint, etc.) On-Premise Active Directory with Group Policy Objects Azure AD with Microsoft InTune IP Networking design and administration PowerShell scripting Support of remote office and home users Familiarity with: Okta, Salesforce, Azure AD, Microsoft 365, Teams, SharePoint Why You'll Love It Here At Clarify, we're as committed to our people as we are to our performance. We believe in creating an environment where you can thrive - professionally and personally. Here's what you can look forward to: 25 days holiday + bank holidays (with the option to buy 5 extra days) 2 annual 'Wellness Days' to recharge and prioritise your wellbeing HSF Healthcare Scheme for everyday health support Flexible hybrid working - enjoy the balance of home and office life Free onsite parking Paid sick leave Structured onboarding and a personalised development plan tailored to your growth A vibrant company culture with regular team incentives and social events

Salesforce Marketing Cloud Consultant - Contract - Hybrid Location: London Salary: Competitive Role Overview We are seeking an experienced Salesforce Marketing Cloud Consultant to join our team. In this role, you will lead client workshops, design and configure Marketing Cloud solutions, and manage integration with external systems. You will work closely with stakeholders to translate business requirements into technical specifications and deliver high-quality implementations that achieve measurable results. Key Responsibilities Lead client workshops and training sessions to ensure successful adoption of Marketing Cloud. Gather and document business and technical requirements, producing detailed specifications with effort estimates. Design and configure Salesforce Marketing Cloud components, including Email Studio, Journey Builder, and Contact Builder. Build and maintain integration with external systems (FTP, Salesforce, API). Manage multiple projects simultaneously, ensuring timely delivery and exceptional quality. What We're Looking For Strong experience with Salesforce Marketing Cloud (Email Studio, Web Studio, Cloud Pages, Journey Builder). Proficiency in HTML, CSS, and Marketing Cloud development (AMP script). Excellent communication skills and ability to manage client expectations. Conscientious, proactive, and able to prioritise effectively. Desirable Skills Experience with Datorama, Marketing Cloud API, Mobile Studio, and Interaction Studio. Knowledge of Sales Cloud and Service Cloud.

Dynamics 365 F&SCM Functional Consultant Hybrid - Harrow Permanent Competitive Salary + Benefits A leading global technology solutions provider is looking for a Dynamics 365 F&SCM Functional Consultant to join its growing Business Applications team. The role will support a global user base, taking ownership of Level 1 and Level 2 support for Dynamics 365 Finance & Operations, and partnering with vendors on deeper technical issues, releases, and deployments. You'll work closely with colleagues across Salesforce, Data, and Web teams to ensure smooth integration and reporting across platforms - while continually improving end-user experience and system performance. What you'll be doing Provide day-to-day support for Dynamics 365 F&O, managing incidents, service requests, and user queries. Escalate and coordinate with managed service partners for advanced issues (L3/L4). Create and maintain internal knowledge base content and training materials. Analyse incident trends, identify root causes, and recommend improvements to reduce ticket volumes. Collaborate with business and IT stakeholders to deliver enhancements aligned with D365 best practices. Participate in governance and change management processes (CAB). What you'll need Proven experience supporting Dynamics 365 F&O (or AX 2012) in a global environment. Strong functional knowledge across multiple modules such as AP, AR, GL, Sales, Purchasing, Inventory, or Fixed Assets. Familiarity with ITSM tools such as ServiceNow or Jira. Understanding of ITIL fundamentals (Incident, Problem, Change). Ability to use Excel add-ins and basic SQL for data checks. Excellent communication skills and stakeholder management ability. Nice to have Background in Finance or Operations. Knowledge of Azure DevOps, LCS, RSAT, or Power Platform tools. Experience with ISVs in rental or leasing, and document or treasury automation tools. Microsoft certification in Dynamics 365 Finance & Operations Apps. Why apply? Competitive salary and excellent benefits, including private medical cover and cycle-to-work scheme. Global brand with a strong heritage in test and measurement solutions. Career development within a collaborative and growing organisation. Hybrid working from the UK office in Harrow. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice.

Lead Solutions Architect (Salesforce) £800pd INSIDE IR35 - Utilities sector Warwick - 2 days per week onsite A major utilities organisation is looking for a strategic and delivery-focused Lead Solutions Architect role within the Engineering and Customer Solutions team, specifically supporting a major industry-wide initiative. The successful candidate will lead the architectural vision and governance for the project, target end-state solution, ensuring it is strategically aligned, scalable, and fit for future needs. This is a high-impact, urgent hire with a strong emphasis on governance, process leadership, and solution design oversight. Key Responsibilities Lead the architectural strategy and governance Collaborate with solution architects and data architects to shape and guide solution design. Act as a bridge between programme delivery and architecture, ensuring alignment with enterprise goals. Drive design thinking workshops, define the art of the possible, and ensure architectural best practices. Engage with Salesforce as a core CRM platform-guiding its strategic use (not hands-on configuration). Liaise with enterprise architects and SMEs to ensure platform alignment and reuse. Provide leadership and mentoring to the architecture team, without direct line management. The ideal candidate will have strong solution architecture experience; enterprise architecture exposure is a bonus. Sector: Utilities/energy experience is a nice to have, Salesforce: High-level understanding required; technical depth not essential (Salesforce SMEs are in place). Please apply asap if interested - GleeIT Lead Solutions Architect At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

SAP Solution Architect / SAP EWM Solution Architect / SAPQM Solution Architect / SAP PM Solution Architect / SAP PP Solution Architect 6 month initial contract - Bristol (largely remote) - Between £650/£750 per day - Umbrella engagement Sanderson recruitment are currently seeking four experienced SAP solution architects to support a strategic SAP S/4HANA transformation initiative. These roles are critical in bridging the gap between business process leads and technical delivery teams, ensuring high-quality solution design and handover for build and implementation. Each architect will be aligned to a specific SAP module and business process area, contributing to the delivery of scalable, integrated and value-driven SAP solution Solution Leadership Lead functional design for assigned SAP modules (EWM, QM, PM, PP). Translate business requirements into SAP S/4HANA aligned solutions. Ensure integration with adjacent modules and systems (MES, Salesforce Programme Alignment Collaborate with business process leads and IBM delivery teams Ensure alignment with Unify programme architecture and standards Support design phases for AUTP and Tarnawo where applicable. Quality & governance Ensure solution designs meet quality, compliance and performance standards. Document functional specifications and integration requirements. Support handover to technical build teams with clear design artifacts. Ensure IBM delivers to build and functional testing according to Detailed Design Stakeholder Engagement Engage with Business SMEs and Programme stakeholders Provide expert guidance on SAP capabilities and best practices Influence adoption of standardised processes and templates SAP EWM Solution Architect Focus: Warehouse Management Key Skills: Deep expertise in EWM (7.0 to latest S/4 release) RF integration, MFS, TRM, Handling Unit Management Strong technical and functional SAP WM/EWM experience SAPQM Solution Architect Focus: Quality Management Key Skills: Proven experience in SAP QM module design and implementation Integration with PP, MM and PM Experience in regulatied industries (E.g Pharma, Manufacturing ) SAP PM Solution Architect Key Skills: Niche expertise in SAP PM module Expertise in maintenance planning, work orders, and asset lifecycle Strong stakeholder engagement and documentation skills SAP PP Solution Architect Key Skills: Extensive experience in SAP PP, PPPI, REM Integration with MES, EWM and QM SAP Activate methodology and global template rollouts Skills, Experience & qualification Essential: Minimum 10 years SAP experience, with at least 5 years in S/4HANA Strong configuration and solution design expertise in relevant SAP modules Experience in large-scale SAP transformation programmes Excellent stakeholder management and communication skills. Desirable: Experience in FMCH or similar matrix organisations Familiarity with SAP activate methodology and IBM delivery frameworks Knowledge of integration with MES, Salesforce, and other enterprise platforms Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.

AWS Consultant (Amazon Connect Specialist) Contract: 6 months Location: Remote Rate: £400 per day Your New Role A leading technology consultancy is seeking an AWS Consultant with a specialism in Amazon Connect to design and deliver scalable, customer-centric contact-centre solutions for an enterprise client. This position blends AWS solution design with hands-on configuration and implementation, suited to someone who combines strong technical capability with confident stakeholder engagement. You will take ownership from requirements gathering through to design, documentation, and delivery within the AWS ecosystem, guiding clients toward best-practice architecture while working closely with engineers throughout implementation. Your Responsibilities Lead the design, configuration, and delivery of Amazon Connect environments within AWS. Engage with customer and business stakeholders to capture, refine, and document requirements. Produce high-quality solution and architecture documentation. Collaborate with developers and engineers to ensure design alignment during build and test phases. Advise on AWS architectural best practice and contact-centre optimisation. Support automation and integration initiatives to enhance scalability and performance. You Will Have Strong, recent experience designing and delivering Amazon Connect solutions. Broad understanding of AWS services including Lambda, S3, API Gateway, IAM, and CloudWatch. Confidence leading technical and business discussions with stakeholders. Experience producing clear technical design and architecture documentation. Ability to work hands-on alongside development teams during delivery. Desirable Skills Experience with JavaScript and/or Python for custom integrations or automation. Knowledge of Terraform, AWS CDK, or other CI/CD tooling. Background integrating Amazon Connect with CRM or workflow platforms such as Salesforce, Dynamics, or ServiceNow. AWS certifications (Solutions Architect Associate or Professional) highly beneficial.

Product Support Manager We're partnering with a fast-growing UK SaaS business on a pivotal Product Support Manager hire. You'll lead day-to-day support operations, raise the bar on service quality, and turn customer feedback into product improvements, all while helping a scaling platform keep users happy and engaged. Role Overview: Location: Leeds City Centre/Hybrid (2+ days per week) Package: £35,000-£40,000 per annum & benefits Industry: Cyber Security/SAAS What You'll Be Doing: Owning the support function day to day, workflows, staffing, priorities and standards. Setting and tracking performance metrics (think SLA, CSAT, first/average response times) and acting on the data. Handling escalations with empathy and pace; ensuring customers leave every interaction better than they arrived. Partnering with Product to surface issues, prioritise bugs, and feed insight back into the roadmap. Building and refining knowledge bases for customers and internal teams. Spotting trends, recurring problems and automation opportunities to scale support efficiently. Coordinating comms and response during incidents/outages; keeping stakeholders in the loop. Working closely with Customer Success and Sales to protect retention and satisfaction. Main Skills Needed: 3-5+ years in customer/technical support in the SAAS sector Experience being the sole point of support for customers or leading a team. Strong diagnostics mindset: comfortable troubleshooting, interpreting data and improving processes. Proven experience being client-facing and providing support across phone, email and video. Hands-on with modern support stacks (e.g. Zendesk/Intercom), ticketing and product tooling (Jira), and CRM (Salesforce). Calm, clear communicator who manages escalations with professionalism and care. Experience in high-growth/scale-up environments; M365/AD or Google Workspace admin; familiarity with cloud, SQL and reporting would be desirable. Experience in a product support would be be desirable. Individual with a passion for problem-solving! What's in It for You: Competitive salary with regular reviews, plus pension and 25 days' holiday. Exceptional opportunity to step into a newly created role with career development available. Personal development fund for courses, certifications and conferences. Flexible hybrid set-up from a central Leeds location, with a friendly, people-first culture. Regular socials and the chance to shape how a growing support function operates. Call to Action: We'll keep this simple: if it sounds good, get in touch. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.

SAP Solution Architects required by our global, market leading client on a fully remote basis. These contracts will sit inside IR35 and will run for a minimum of 6-12 months. Our client, a leading global organisation is undertaking a major SAP S/4HANA transformation programme. The initiative focuses on harmonising core business processes, improving data integrity, and delivering a scalable enterprise platform to support future growth. We are seeking four experienced SAP Solution Architects to provide expert functional and solution design across key SAP modules. These roles are pivotal in bridging business requirements and technical delivery, ensuring high-quality, integrated, and value-driven SAP solutions. Role Overview Each architect will focus on a specific SAP module: EWM, QM, PM, or PP . Collaborate with business process leads and delivery teams to translate requirements into robust S/4HANA solutions. Deliver functional and integration documentation to support build, test, and implementation phases. Ensure adherence to programme architecture standards and governance. Key Responsibilities Lead functional design and solution architecture within assigned SAP module. Translate complex business requirements into SAP-aligned solutions. Ensure seamless integration across systems (e.g., MES, Salesforce). Collaborate with stakeholders to maintain design consistency. Produce high-quality functional and integration documentation. Support handover to technical build teams. Provide expert guidance on SAP best practices and solution options. Module-Specific Focus SAP EWM Solution Architect Expertise in SAP EWM (7.0 and S/4HANA versions). Experience with RF integration, MFS, TRM, and Handling Unit Management. SAP QM Solution Architect Proven track record in SAP QM design and delivery. Integration with PP, MM, PM; experience in regulated industries preferred. SAP PM Solution Architect Specialist in SAP Plant Maintenance, work orders, and asset lifecycle. Strong documentation and stakeholder management skills. SAP PP Solution Architect Extensive experience in SAP PP, PPPI, and REM. Knowledge of integration with MES, EWM, and QM; SAP Activate familiarity. Skills & Experience Essential: 10+ years SAP experience, with 5+ years in S/4HANA. Proven solution design and configuration expertise in relevant SAP modules. Experience delivering large-scale SAP transformation programmes. Excellent communication and stakeholder management skills. Desirable: Experience in complex, matrixed organisations. Knowledge of SAP Activate methodology and structured delivery frameworks. Understanding of MES, Salesforce, and enterprise platform integrations. Success Indicators Delivery of designs aligned with programme milestones. Positive feedback from business and delivery stakeholders. Reduction of design gaps and rework during build and test. Smooth handover with complete documentation to delivery teams. This is an excellent opportunity for experienced SAP Solution Architects to play a critical role in a strategic, enterprise-wide S/4HANA programme. Eligibility: Applicants must have the right to work in the UK and be available to start at short notice.

Technical Business Analyst (AEM) - £500 PD - Outside IR 35 - 3 monthsA leading banking institution is urgently seeking an Adobe Experience Manager (AEM) Technical Business Analyst / Lead for a 3-month contract paying up to £500 PD on a hybrid basis (occasional travel to site in London). This role sits at the intersection of business, design, and technology - driving the enhancement of AEM capabilities for internal email content creation via Salesforce Marketing Cloud (SFMC). You'll act as the crucial bridge between creative and technical teams - translating business requirements for dynamic email artwork into clear, actionable technical specifications and guiding the design of scalable AEM components. Key Responsibilities Requirements Gathering: Engage with stakeholders to capture and document business needs, user stories, and specifications for new AEM components. AEM Strategy & Design: Provide expert input on AEM architecture, component and template design, and content workflows. Platform Governance: Ensure all solutions follow best practices for scalability, maintainability, and performance. What We're Looking For Proven experience analysing complex business requirements and translating them into technical specifications. Deep knowledge of AEM Sites, Assets, templates, components, and publishing workflows. Familiarity with core web technologies - HTML, CSS, and JavaScript. Experience or strong understanding of AEM integration with SFMC or other email deployment platforms.

Salesforce Lead (Technical Lead / Architect) £100,000 - £110,000 + Bonus & Benefits Hybrid - 3 days per week in stunning London offices About the Role I'm supporting a major insurance organisation undergoing significant digital transformation and investing heavily across the entire Salesforce ecosystem. They're now looking for a Salesforce Lead (hands-on Technical Lead/Architect) to help shape their Salesforce strategy and drive best practice across multiple teams and platforms. This is a key leadership position where you'll guide technical delivery, influence architecture decisions, and work closely with senior stakeholders across the business. What You'll Be Doing Acting as the Salesforce Technical Lead/Architect , setting technical direction and best practices Providing oversight to third-party developers (Futureform, SoftServe), performing code reviews and offering hands-on guidance Working with the business to define scalable, secure solution designs Leading technical discussions with senior and non-technical stakeholders Ensuring high-quality development across Apex, LWC, integrations and declarative tools Supporting a multi-cloud Salesforce environment with huge ongoing investment Experience We're Looking For Strong background as a Salesforce Technical Lead or Architect Hands-on coding experience (Apex, LWC, Integration Patterns) Confident communicator with a strong personality - able to challenge, influence and lead Experience overseeing third-party development teams Exposure to OmniStudio or Financial Services Cloud is ideal Alternatively, strong experience within insurance or financial services Why This Role Stands Out ? Incredible London offices - a great environment to work from Massive Salesforce investment across:Sales Cloud, Service Cloud, Marketing Cloud, Data Cloud, Agentforce , Experience Cloud, OmniStudio, MuleSoft, Gearset & more ? First insurance broker globally to implement Agentforce Opportunity to influence architecture at an enterprise scale Salary negotiable depending on experience

Senior Business Analyst (Contract) - Salesforce / CRM My Client is urgently recruiting for an experienced Senior Business Analyst to support a major CRM and digital transformation programme. The successful candidate will work closely with stakeholders across the organisation to analyse business needs, map processes, define requirements, and support the delivery of Salesforce and cloud-based solutions. This role is ideal for someone with strong Higher Education or Public Sector experience who can confidently operate in complex, multi-stakeholder environments. Key Responsibilities Lead business analysis activities across CRM, sales, and cloud transformation workstreams. Engage with senior stakeholders to gather, validate, and document business requirements. Analyse existing processes and workflows, identifying opportunities for improvement. Translate business needs into clear user stories, acceptance criteria, and functional specifications. Work closely with technical teams to ensure Salesforce solutions align with business objectives. Support testing, user adoption, and change management. Produce high-quality documentation including process maps, data models, and project artefacts. Essential Skills & Experience Proven experience as a Senior Business Analyst . Background in Higher Education or Public Sector strongly preferred. Strong hands-on experience with Salesforce (Sales Cloud, CRM, or related modules). Deep understanding of CRM systems and associated business processes. Experience working on cloud-based transformation programmes. Excellent stakeholder engagement and communication skills. Ability to work in a hybrid environment, collaborating effectively with on-site and remote teams. Working Pattern 2 days per week in the office Thursday is the anchor day (team collaboration day) Please send an up to date CV for an immediate response and more information on a fantastic opportunity with a truly great Client.

Are you looking for your next SaaS or CRM Support Team leadership challenge ? Eager to drive the success of a talented UK team supporting clients across EMEA ? If so, why not read on ? From the very beginning, our client's company had a unique vision: to offer a different kind of customer relationship management (CRM) software. They pioneered a solution that easily adapts to customer needs, and now, more than two decades later, they're on a mission to help sales teams reach their highest potential. Their diverse team around the world shares a passion for helping customers succeed. Together, they're building a culture that values personal and professional growth-and they're proud to be recognized as a Great Place to Work. Our client cares about work/life balance and flexibility for our employees, and they're proud of how we show up for our customers every day. If you're looking to level up your career and help businesses grow better and faster, you're in the right place. Learn more about our careers and how you can be part of their UK and global expansion journey. About the Role Our client is hiring a Regional Technical Support Delivery Manager to lead frontline support execution across your designated region. This role is foundational to their support delivery strategy-ensuring timely, high-quality technical support through clear operational oversight, team performance management, and hands-on execution. As a Delivery Leader, you will manage a team of Technical Support Specialists and Senior Technical Support Specialists. You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You'll also work closely with your global peers, Product, and Support Operations to continuously raise the bar on operational excellence and user outcomes. This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Solihull location, specifically, working in-office 3 days per week. Impact you will make in the role: Own daily support execution for your region, ensuring consistent performance against operational goals and SLAs Manage and optimize staff coverage, team availability, and queue balancing in collaboration with Support Operations and Workforce Planning Ensure each team member is accountable for owning cases end-to-end and delivering high-quality, timely support, with appropriate handoffs for complex escalations Lead, coach, and develop a team of frontline support specialists and senior specialists, reinforcing a culture of ownership, rigor, and delivery Monitor and improve case handling efficiency, FRT, resolution time, and overall support quality Conduct regular 1:1s, coaching sessions, and performance reviews with clarity and transparency Implement and reinforce global support workflows, documentation practices, SOPs, and case management standards Partner with Support Operations to adopt and roll out new tools, QA standards, and enablement programs across the team Drive continuous improvements in case flow efficiency, escalation prevention, and internal collaboration Serve as an accountable point of contact for customer escalations within your region, ensuring visibility, timely action, and clear internal coordination Elevate the voice of the customer through clear documentation of pain points and feedback loops with Product and Engineering Support implementation readiness and customer transitions in partnership with other cross-functional teams What you will bring: 5+ years of experience in people leadership roles within a technical support environment Proven ability to drive support team performance, productivity, and accountability at a regional or functional level Strong understanding of case management principles, support tooling, and SLA-driven operations Demonstrated success implementing performance improvement plans and structured coaching Excellent organizational and execution skills with a bias toward action and clarity Effective communicator, able to lead with transparency and inspire commitment to goals Familiarity with Salesforce, HubSpot, or similar platforms; CRM product exposure preferred Preferred: Experience leading support delivery teams in SaaS or enterprise software environments Working knowledge of CRM systems and technical troubleshooting processes Exposure to operational frameworks such as ITIL, Six Sigma, or Agile service management Understanding of workforce forecasting, support analytics, and case routing logic. This is a unique opportunity to play a leading role in developing a talented team of technical support experts, ensuring a customer-centric and problem solving oriented approach to supporting customers across EMEA. You'll have opportunities to grow and a remuneration and benefits package aligned with the scope of responsibilities in the position. If this sounds like your next career challenge then why not apply today ? We'll look forward to hearing from you !

Role: Technical Operations Manager - Systems, Projects & Support Location: Shoreditch (Office-Based) Salary: £65,000 + Performance-Related Bonuses About the Company: This rapidly scaling MSP delivers cloud, cybersecurity, VoIP, automation, and infrastructure services to a diverse and growing client base. With a strong focus on innovation and people development, the business offers a fast-moving, collaborative environment where technical leadership genuinely shapes how the company operates and grows. The Opportunity: We're seeking a hands-on Technical Operations Manager with strong MSP experience to lead an engineering team, act as the senior technical escalation point, and drive internal and client-facing transformation projects. This is a pivotal role for an experienced technical leader who enjoys balancing deep technical involvement with people management, service quality, and operational improvements. Key Responsibilities: Technical Leadership & Escalation Act as the senior escalation point for complex 3rd-line infrastructure, cloud, and networking issues. Lead and govern technical delivery across: Azure, Office 365, Windows Server SonicWall firewalls, VPN & security VMware/Hyper-V 3CX VoIP & supporting network infrastructure Own patching, maintenance standards, security alignment, and DR strategies. Ensure high-quality documentation, deployments, and configuration practices. Team Leadership & Performance Line-manage 2nd & 3rd line engineers, conducting 1:1s, coaching, and skills development. Drive a culture of accountability, high performance, and technical excellence. Support recruitment, onboarding, and long-term progression within the technical team. Project Delivery Lead and deliver internal and client-focused technical projects including: Cloud migrations Infrastructure upgrades VoIP deployments Network/security improvements Define scope, risks, timelines, and outcomes, ensuring delivery within agreed parameters. Work cross-functionally with leadership, service delivery, and commercial teams. Systems, Workflow & Process Development Improve service desk operations, technical standards, and ITIL-aligned processes. Monitor and enhance SLAs, KPIs, and client satisfaction metrics. Support continuous service quality improvements and operational consistency. Desirable Skills These skills are beneficial but not core requirements for the role. Experience with CRM or PSA platforms (Salesforce, Dynamics 365, Autotask, etc.) Workflow automation using PowerShell, Power Automate, or SQL reporting Experience with internal system optimisation or business process automation Familiarity with ConnectWise, ServiceNow, or similar ITSM environments What You'll Bring At least 5 years in an MSP environment , with proven team leadership. Strong hands-on technical experience across cloud, infrastructure, networking, and VoIP. A background providing 3rd line escalation support in fast-paced MSP settings. Solid experience delivering and overseeing technical projects. Excellent communication and stakeholder management skills. A proactive approach to standards, service improvement, and operational stability. What We Offer £65,000 base salary + performance-related bonuses A structured development path with training and certifications Ownership over internal systems, service quality, and technical direction A collaborative, inclusive, and growth-focused culture Direct influence over how the business scales its service delivery If this sounds like the ideal next role for you, please apply now with an up-to-date CV to be considered.

Technical Operations Manager - Shoreditch, London - Great Opportunity! Salary : Dependant on experience Are you a hands-on Technical Operations Manager ready to lead a high-performing engineering team while driving major internal transformation projects? My client, an established and rapidly scaling MSP in Shoreditch, is looking for an experienced technical leader to take ownership of their internal systems, cloud infrastructure, and operational delivery. This is a role for someone who thrives in fast-paced environments, enjoys solving complex technical challenges, and wants genuine influence over how a business scales from the inside out. As Technical Operations Manager, you will: Lead Technical Delivery & Escalations Act as the senior technical escalation point for infrastructure, cloud, networking and security. Oversee technologies including Azure, Office 365, Windows Server, SonicWall, VMware/Hyper-V, and 3CX. Ensure patching, security compliance, DR strategy and documentation standards are consistently met. Manage & Develop the Engineering Team Line-manage a skilled team of 2nd/3rd Line Engineers. Deliver coaching, 1:1s, performance management and personal development plans. Support recruitment and shape a high-accountability, high-performance culture. Own Internal Systems & Business Platforms Lead the ongoing development and optimisation of internal CRM/PSA systems (Salesforce or Dynamics). Oversee integrations across Autotask, telephony, finance and automation tooling. Manage third-party vendors and toolsets. Drive Projects & Internal Transformation Own end-to-end delivery of internal projects: CRM rebuilds, cloud migrations, infrastructure upgrades, and workflow automation. Work cross-functionally with service delivery, finance, leadership and commercial teams. Automation, Reporting & Process Improvement Lead automation using PowerShell, Power Automate and SQL. Build dashboards and insights to improve service performance. Apply ITIL-aligned best practices to improve SLAs, KPIs and customer experience. What You'll Bring 5+ years in a Managed Service Provider environment. Experience leading or mentoring technical teams. Strong hands-on experience across cloud, infrastructure, virtualisation, networking and automation. Technical depth in: Azure, O365, Windows Server, SonicWall, VMware/Hyper-V, 3CX, Salesforce or Dynamics, Autotask. The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN

Job Title: Technical Projects & Support Engineer (CRM & IT) Location: Central London Salary: Up to £60,000 DOE We are a rapidly growing Managed Service Provider (MSP) delivering secure, scalable, and transformative IT solutions across the UK. Our expertise spans cloud, cybersecurity, automation, and VoIP-helping clients reimagine how technology supports their business growth. We're seeking a Technical Projects & Support Engineer to take ownership of internal CRM transformation projects (Salesforce or Microsoft Dynamics 365) while also providing senior-level IT support within our MSP environment (2nd/3rd Line). This role is ideal for someone with strong technical skills who can balance hands-on engineering with strategic project delivery. The Role You will lead the optimisation, integration, and ongoing improvement of our internal CRM systems, ensuring they work seamlessly with other operational platforms. Alongside CRM projects, you'll serve as a senior escalation point for technical support, delivering Level 2/3 assistance across infrastructure, networking, security, cloud, and voice services. Key Responsibilities CRM Systems Ownership & Development Lead the full implementation, rebuild, or optimisation of Salesforce or Microsoft Dynamics 365. Design and deploy automation for workflows including sales, onboarding, ticketing, quoting, billing, and renewals. Integrate CRM systems with tools such as Autotask, 3CX, and licensing/billing platforms. Manage vendor relationships, ensuring delivery is on time, on budget, and aligned with requirements. Project Delivery & Systems Improvement Own system improvement projects from requirements gathering to deployment. Work closely with leadership and operational teams to streamline processes and improve efficiency. Oversee external consultants where necessary, ensuring quality and measurable outcomes. Technical Support (L2/L3) Act as a senior escalation point for complex issues across Windows Server, Azure, O365, VMware/Hyper-V, SonicWall, and 3CX. Provide advanced troubleshooting and configuration for infrastructure, networking, cloud, and voice services. Contribute to process automation and maintain clear, accurate technical documentation. What You'll Bring 5+ years' experience in an MSP or IT services environment. Proven track record of leading CRM system projects (Salesforce or Microsoft Dynamics 365). Strong technical skills with the ability to build, configure, and support systems directly. Experience integrating CRM with PSA tools, VoIP platforms, and billing/licensing systems. Proficiency with SQL queries and reporting. Excellent communication, project ownership, and vendor management skills. PowerShell or automation scripting skills (desirable). Knowledge of ITIL processes and improving internal service workflows (advantageous). What's on Offer Up to £60,000 DOE Opportunity to lead impactful CRM and infrastructure projects from start to finish Paid training and certification support A supportive, collaborative environment that values innovation and initiative If you're looking for a role where you can combine high-level technical support with strategic project delivery, this is your opportunity to make a measurable impact. Apply today to be considered for this exciting role.

SFI Insurance Technical Lead Are you a Salesforce & SFI Insurance Cloud expert? Were looking for a hands-on Technical Lead to drive solution design, lead teams, and deliver high-impact insurance cloud projects. What you bring: 7+ years experience in Salesforce/SFI Insurance Cloud Hands-on with OmniStudio (OmniScript, DataRaptor, FlexCards), SFIDX & Ratings Engine Strong Insurance domain knowledge (Quoting, Policy Admin, Claims, FNOL) Leadership experience guiding development teams & client solutions Work with cutting-edge cloud tech, lead exciting projects in a hybrid environment.