Job Specification Maritime Operations Officer (MOO) At Carbon60, people are at the core of what we do. We have initiatives in place to support you every step of the way. From employee assistance programmes to gym access on-site. We go the extra mile to ensure you feel your best at work with a manageable work-life balance. The UKMTO are looking for passionate, enthusiastic individuals to join the team who always strive to be 'On the Front Foot', looking for opportunities and creating the conditions for our success. Our Mission is to support maritime safety and security in the Gulf, Indian Ocean and Gulf of Guinea. Maritime Operation Officers provide 24/7/365 operational coverage, serving as the primary contact for merchant vessels in regions like the Red Sea, Indian Ocean, and Gulf of Guinea. Your role supports maritime security and global trade through seamless communication and data management, handling critical information, maintaining real-time vessel tracking in the Voluntary Reporting Area (VRA), and responding to emergencies with strong situational awareness and decision-making. Effective communication, sensitivity, adaptability with international stakeholders, and the use of advanced maritime reporting systems, adhering to military and civilian protocols, are essential for ensuring safety and security. Responsibilities As a MOO, you will be the primary contact for merchant vessels, manage maritime data, handle emergencies, record incidents, and communicate effectively with various stakeholders. Maritime Data Management: Collect, input, update, clean and maintain data from various sources in systems/databases. Perform regular data inspections, ensuring accuracy, completeness, and proper format. Collate and maintain maritime data to develop the 'White Shipping' picture. Communication and Coordination: Act as the initial contact for merchant vessels in designated transit areas. Handle emergency calls and liaise with vessels and maritime authorities. Maintain communication with customers, monitor chat and communication channels. Communicate effectively with external agencies and internal stakeholders, disseminating critical information and escalating issues as necessary. Liaise with United Kingdom Maritime Component Command (UKMCC), partner agencies, and outside authorities to ensure data and information meet requirements. Technical Support and Data Security Ensure all equipment is correctly configured and monitor UKMTO Information Systems (IS) performance. Troubleshoot issues related to data management tools or Information Systems (IS). Report any equipment degradation to the UKMTO SMOO. Ensure data is stored securely and access is restricted to authorised personnel. Follow organisational policies on data privacy and confidentiality. Person Specification Essential: A proactive attitude and inquisitive nature, with a record of accomplishment of problem-solving and meeting targets. Effective communication and interpersonal skills. An ability to follow laid down procedures and work calmly under pressure Level 2 Maths and English, or equivalent. Ability to work independently and as part of a team. Ability to manage multiple tasks simultaneously, prioritising urgent matters. The ability to obtain and maintain a UK National Security Vetting, Security Check (SC) status. Desirable: Level 3 Data Technician Apprenticeship or proven experience and skills at an equivalent level (evidenced through a training provider skill scan). Strong analytical and problem-solving skills. Strong organisational skills and multitasking ability. Good verbal and written communication skills; experience with military or civilian communication systems and protocols; cultural awareness and sensitivity in communication with foreign vessels and agencies. Capable of adjusting to changing scenarios and unexpected developments. Strong situational assessment skills in dynamic maritime environments; knowledge of maritime reporting procedures and systems like AIS. High accuracy in logging and maintaining information for effective communication and record-keeping. Understanding of data security and privacy protocols. Working Hours The MOO will work in a 24/7 operations room environment, working a block of 12-hour shifts from (Apply online only) in accordance with the set rota. Shifts will run on a 4/5 day cycle including days and nights. This position offers 33 days holiday, 21 days of this holiday will be preset in line with the rota. The remainder you will be able to book in line with personal preference at the managers' discretion (12 days). Role specifics Start date - ASAP Contract type - Permanent Base Location - Portsdown Technology Park, Portsmouth Supervision and Conditions Line management for the MOO's will sit with the Operations Centre Team Leader (OCTL). Day-to-day tasking and supervision will be carried out by the Senior Maritime Operations Officer (SMOO). The role will require flexibility in work hours, including nights, weekends, and public holidays as needed. Benefits Flexible benefits Our Flexible Benefit packages are designed to support your health and lifestyle at affordable costs. They are available for selection once per year during the Flexible Benefits Window. There are additional benefits you can receive via salary exchange which is a method of selecting benefits via a tax-efficient scheme. Managing your Workplace Savings Understanding your Total Reward Travel Insurance Dental Insurance Healthcare Cash Plan Health Assessments Critical Illness Insurance (Self and Partner) Private Medical Insurance Discount Dining Give As You Earn (charitable giving) Electric Vehicle Scheme - more information on this to be available soon Core Benefits Core benefits are also offered from the very first day you join Carbon60. They may change during the course of your career depending on certain criteria or role grade which is detailed in the terms of your employment. Pension Company-funded Life Assurance Lifestyle Benefits Calm App - Free access to the Calm app to assist meditation and sleep, reduce stress and improve focus and self-improvement. Employee Assistance Programme (EAP) - an extensive Employee Assistance Programme, often referred to as our EAP, available to all employees - and your family members, including children over the age of 16. It offers tools for coping with issues relating to stress & anxiety, relationships, alcohol & drugs, gambling, child and family support, and health. Employee discounts - access to a retail discount subscription offering a discounts platform. The Discount Platform is designed to help you save money every day. It offers a wide range of discounts, cashback and unbeatable savings at hundreds of high-street retailers. Offers cover food, groceries, insurance, entertainment, fashion, holidays, electricals and many more, which you can share with up to 5 of your friends and family too! If you have any questions or would like to learn more about the above position, please do not hesitate to reach out. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
05/12/2025
Full time
Job Specification Maritime Operations Officer (MOO) At Carbon60, people are at the core of what we do. We have initiatives in place to support you every step of the way. From employee assistance programmes to gym access on-site. We go the extra mile to ensure you feel your best at work with a manageable work-life balance. The UKMTO are looking for passionate, enthusiastic individuals to join the team who always strive to be 'On the Front Foot', looking for opportunities and creating the conditions for our success. Our Mission is to support maritime safety and security in the Gulf, Indian Ocean and Gulf of Guinea. Maritime Operation Officers provide 24/7/365 operational coverage, serving as the primary contact for merchant vessels in regions like the Red Sea, Indian Ocean, and Gulf of Guinea. Your role supports maritime security and global trade through seamless communication and data management, handling critical information, maintaining real-time vessel tracking in the Voluntary Reporting Area (VRA), and responding to emergencies with strong situational awareness and decision-making. Effective communication, sensitivity, adaptability with international stakeholders, and the use of advanced maritime reporting systems, adhering to military and civilian protocols, are essential for ensuring safety and security. Responsibilities As a MOO, you will be the primary contact for merchant vessels, manage maritime data, handle emergencies, record incidents, and communicate effectively with various stakeholders. Maritime Data Management: Collect, input, update, clean and maintain data from various sources in systems/databases. Perform regular data inspections, ensuring accuracy, completeness, and proper format. Collate and maintain maritime data to develop the 'White Shipping' picture. Communication and Coordination: Act as the initial contact for merchant vessels in designated transit areas. Handle emergency calls and liaise with vessels and maritime authorities. Maintain communication with customers, monitor chat and communication channels. Communicate effectively with external agencies and internal stakeholders, disseminating critical information and escalating issues as necessary. Liaise with United Kingdom Maritime Component Command (UKMCC), partner agencies, and outside authorities to ensure data and information meet requirements. Technical Support and Data Security Ensure all equipment is correctly configured and monitor UKMTO Information Systems (IS) performance. Troubleshoot issues related to data management tools or Information Systems (IS). Report any equipment degradation to the UKMTO SMOO. Ensure data is stored securely and access is restricted to authorised personnel. Follow organisational policies on data privacy and confidentiality. Person Specification Essential: A proactive attitude and inquisitive nature, with a record of accomplishment of problem-solving and meeting targets. Effective communication and interpersonal skills. An ability to follow laid down procedures and work calmly under pressure Level 2 Maths and English, or equivalent. Ability to work independently and as part of a team. Ability to manage multiple tasks simultaneously, prioritising urgent matters. The ability to obtain and maintain a UK National Security Vetting, Security Check (SC) status. Desirable: Level 3 Data Technician Apprenticeship or proven experience and skills at an equivalent level (evidenced through a training provider skill scan). Strong analytical and problem-solving skills. Strong organisational skills and multitasking ability. Good verbal and written communication skills; experience with military or civilian communication systems and protocols; cultural awareness and sensitivity in communication with foreign vessels and agencies. Capable of adjusting to changing scenarios and unexpected developments. Strong situational assessment skills in dynamic maritime environments; knowledge of maritime reporting procedures and systems like AIS. High accuracy in logging and maintaining information for effective communication and record-keeping. Understanding of data security and privacy protocols. Working Hours The MOO will work in a 24/7 operations room environment, working a block of 12-hour shifts from (Apply online only) in accordance with the set rota. Shifts will run on a 4/5 day cycle including days and nights. This position offers 33 days holiday, 21 days of this holiday will be preset in line with the rota. The remainder you will be able to book in line with personal preference at the managers' discretion (12 days). Role specifics Start date - ASAP Contract type - Permanent Base Location - Portsdown Technology Park, Portsmouth Supervision and Conditions Line management for the MOO's will sit with the Operations Centre Team Leader (OCTL). Day-to-day tasking and supervision will be carried out by the Senior Maritime Operations Officer (SMOO). The role will require flexibility in work hours, including nights, weekends, and public holidays as needed. Benefits Flexible benefits Our Flexible Benefit packages are designed to support your health and lifestyle at affordable costs. They are available for selection once per year during the Flexible Benefits Window. There are additional benefits you can receive via salary exchange which is a method of selecting benefits via a tax-efficient scheme. Managing your Workplace Savings Understanding your Total Reward Travel Insurance Dental Insurance Healthcare Cash Plan Health Assessments Critical Illness Insurance (Self and Partner) Private Medical Insurance Discount Dining Give As You Earn (charitable giving) Electric Vehicle Scheme - more information on this to be available soon Core Benefits Core benefits are also offered from the very first day you join Carbon60. They may change during the course of your career depending on certain criteria or role grade which is detailed in the terms of your employment. Pension Company-funded Life Assurance Lifestyle Benefits Calm App - Free access to the Calm app to assist meditation and sleep, reduce stress and improve focus and self-improvement. Employee Assistance Programme (EAP) - an extensive Employee Assistance Programme, often referred to as our EAP, available to all employees - and your family members, including children over the age of 16. It offers tools for coping with issues relating to stress & anxiety, relationships, alcohol & drugs, gambling, child and family support, and health. Employee discounts - access to a retail discount subscription offering a discounts platform. The Discount Platform is designed to help you save money every day. It offers a wide range of discounts, cashback and unbeatable savings at hundreds of high-street retailers. Offers cover food, groceries, insurance, entertainment, fashion, holidays, electricals and many more, which you can share with up to 5 of your friends and family too! If you have any questions or would like to learn more about the above position, please do not hesitate to reach out. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
ROLE PURPOSE Building client relations and developing new business to achieve the allocated monthly and annual sales target in line with the company s strategic goals. KEY RESPONSIBILITIES Proactively target prospects and existing customers for new business cross-sell and up-sell opportunities. Position our clients services and solutions to prospects and customers using a consultative approach Manage customer accounts giving high levels of customer service Understand our clients value proposition, how it fits in the market place and communicate it to customers and prospects. Create professional emails with accurate information. Understand the key business objectives of customers and prospects and their future plans. Meet customers face to face strengthening relationships and increasing the size/ amount of sales opportunities Achieve acceptable sales Key Performance Indicators (KPI s) as specified by the Sales Manager. Achieve sales goals and targets set. Maintain and update accurate data fields and dialogue reports in the CRM database and other sales systems. Produce accurate quotes for customers. Demonstrate correct usage of pricing and discount models at all times. Accurately complete forms and documents to update other individuals and departments within the company. Take training and coaching, passing any given tests and apply knowledge effectively. Follow company policies, standards and requirements. Plan time to be as effective as possible and organise workload. ROLE REQUIREMENTS 3+ years successful experience in a similar role.(business to business) GCSE Grade C Math s and English MS Office Skills Must have a Driving Licence BEHAVIOURAL COMPETENCIES CORE: Be able to take instruction and work with a degree of initiative and autonomy. Communicate effectively in all mediums. Be keen to engage in CPD activities Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications, we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds.
28/11/2025
Full time
ROLE PURPOSE Building client relations and developing new business to achieve the allocated monthly and annual sales target in line with the company s strategic goals. KEY RESPONSIBILITIES Proactively target prospects and existing customers for new business cross-sell and up-sell opportunities. Position our clients services and solutions to prospects and customers using a consultative approach Manage customer accounts giving high levels of customer service Understand our clients value proposition, how it fits in the market place and communicate it to customers and prospects. Create professional emails with accurate information. Understand the key business objectives of customers and prospects and their future plans. Meet customers face to face strengthening relationships and increasing the size/ amount of sales opportunities Achieve acceptable sales Key Performance Indicators (KPI s) as specified by the Sales Manager. Achieve sales goals and targets set. Maintain and update accurate data fields and dialogue reports in the CRM database and other sales systems. Produce accurate quotes for customers. Demonstrate correct usage of pricing and discount models at all times. Accurately complete forms and documents to update other individuals and departments within the company. Take training and coaching, passing any given tests and apply knowledge effectively. Follow company policies, standards and requirements. Plan time to be as effective as possible and organise workload. ROLE REQUIREMENTS 3+ years successful experience in a similar role.(business to business) GCSE Grade C Math s and English MS Office Skills Must have a Driving Licence BEHAVIOURAL COMPETENCIES CORE: Be able to take instruction and work with a degree of initiative and autonomy. Communicate effectively in all mediums. Be keen to engage in CPD activities Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications, we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds.
We are working with a highly collaborative and innovative heath charity to recruit this key position, they are looking for an individual with extensive experience of producing innovative and insight-led campaigns from conception to delivery and a passion for line managing a team whilst developing people. You will be responsible for driving donor acquisition and retention, with a particular focus on digital campaigns. This is a 4 month contract to start asap, the charity are interviewing on a rolling basis. This position will be a hybrid role based between their offices in either London, Brighton or Glasgow and home working, with one day in the office. 47,485 if based outside London / 49,142 if based in London The Company The charity is generally considered the UKs leading health and advice charity of its kind and widely considered the largest in Europe. A lively and dynamic place to work the charity is committed to personal and professional growth and development. Staff are encouraged to be innovative and creative in their work and given the opportunity to develop their area of responsibility. The Role Lead the Individual Giving acquisition programme across direct mail and digital channels. Manage the warm cash appeal programme through print and email and digital channels. Develop and manage digital fundraising campaigns. Line manage the Individual Giving Officer and the Senior Legacy Officer. The Candidate Ability to create and deliver operational plans for direct mail and digital giving Audience-focused approach, prioritising the preferences and motivations of supporters in fundraising efforts. Proven experience of developing Direct Marketing and digital fundraising strategies, annual operating plans and budgets. Experience of managing teams. IMPORTANT NOTE Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future. We apologise that we cannot contact everybody in person but thank you in advance for your interest. Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
20/11/2025
Full time
We are working with a highly collaborative and innovative heath charity to recruit this key position, they are looking for an individual with extensive experience of producing innovative and insight-led campaigns from conception to delivery and a passion for line managing a team whilst developing people. You will be responsible for driving donor acquisition and retention, with a particular focus on digital campaigns. This is a 4 month contract to start asap, the charity are interviewing on a rolling basis. This position will be a hybrid role based between their offices in either London, Brighton or Glasgow and home working, with one day in the office. 47,485 if based outside London / 49,142 if based in London The Company The charity is generally considered the UKs leading health and advice charity of its kind and widely considered the largest in Europe. A lively and dynamic place to work the charity is committed to personal and professional growth and development. Staff are encouraged to be innovative and creative in their work and given the opportunity to develop their area of responsibility. The Role Lead the Individual Giving acquisition programme across direct mail and digital channels. Manage the warm cash appeal programme through print and email and digital channels. Develop and manage digital fundraising campaigns. Line manage the Individual Giving Officer and the Senior Legacy Officer. The Candidate Ability to create and deliver operational plans for direct mail and digital giving Audience-focused approach, prioritising the preferences and motivations of supporters in fundraising efforts. Proven experience of developing Direct Marketing and digital fundraising strategies, annual operating plans and budgets. Experience of managing teams. IMPORTANT NOTE Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future. We apologise that we cannot contact everybody in person but thank you in advance for your interest. Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
Gloucestershire County Council
Southam, Warwickshire
Business Change Analyst £48,226 - £51,356 per annum Fixed Term 18 months Are you an experienced Business Analyst who is passionate about digital innovation, creative use of technology and making a difference? Do you want to join a team that is dedicated to ensuring that Gloucestershire County Council utilises technology in the best way possible? If so, read on About the Team & Role You will be joining the Digital Innovation team, part of the Digital & ICT service who deliver and support technology solutions for the officers and councillors of Gloucestershire County Council (including the Gloucestershire Fire and Rescue Service, NHS partners, schools and other services that work with the organisation). The Digital Innovation team includes the Digital & ICT projects management office, technical specialists, developers and the business communications/engagement team. We work alongside our colleagues in IT Service Management, Infrastructure and Security. This role is fully funded and allocated to the education case management transformation programme and will be reporting into the Programme Manager. As Business Change Analyst you will play a critical role in defining and enabling business change. Acting as the conduit between our IT teams and the business, you will understand the functional business needs and how these relate to the business' overall objectives. You will create the business readiness plan, taking into consideration IT deployment, data migration, capability deployment (training and engagement activities) and any business activities required to integrate new digital processes into the business as usual environment. You will outline the key business engagement messages that need to be communicated throughout the project. You will monitor and report progress on business readiness targets, business engagement activity, training design and deployment activities. About You Our ideal candidate will ideally have experience as a business analyst in a project or programme environment with a proven record of influencing stakeholders at all levels. You should be able to clearly articulate your ideas, concepts and technical details to non-technical stakeholders, effectively collaborate with team members and other departments and be able to adjust to new challenges quickly, sometimes managing multiple areas of focus simultaneously. About Us For all your hard work, you will receive the following: Flexible and agile working opportunities 25.5 days annual leave rising to 30.5 days after 5 years continuous service An option to purchase 10 days of additional leave per year Family friendly employer offering benefits to help support you and your family Career development and qualification opportunities Supportive and positive working environment with regular, robust supervision Local Government Pension Scheme (LGPS) Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone. An in-house Occupational Health service Employee discount scheme Cycle to Work scheme Gloucestershire Salary Sacrifice Green Car Scheme (T&Cs apply) Links to employee networks such as Prism (LGBT+) network and the Young Employees Network How to Apply If you feel you have the skills, desire and experience required to make a positive difference, then please submit your application and personal statement today by clicking the "Apply Now" Button. For an informal discussion about the role please contact Chris Briden via email Closing date 8 October 2025. Short-listed candidates will be contacted by e-mail and invited to interview week commencing 20/10/2025 Please read the job profile which provides further information on the experience and attributes sought of our ideal candidate. The Digital & ICT service support the Council's Agile working policy and expect team members to work a minimum of two days per their working week in the office, which is based in central Gloucester, and to attend 'in person' meetings as and when required. New starters will be required to come into the office more often during their induction. This role is fixed term for 18 months (with possibility for extension) Additional Information To access the Job Profile for this role, please follow the link below:- Business Change Analyst - Job Profile Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire's diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential. It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English. Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.
07/10/2025
Full time
Business Change Analyst £48,226 - £51,356 per annum Fixed Term 18 months Are you an experienced Business Analyst who is passionate about digital innovation, creative use of technology and making a difference? Do you want to join a team that is dedicated to ensuring that Gloucestershire County Council utilises technology in the best way possible? If so, read on About the Team & Role You will be joining the Digital Innovation team, part of the Digital & ICT service who deliver and support technology solutions for the officers and councillors of Gloucestershire County Council (including the Gloucestershire Fire and Rescue Service, NHS partners, schools and other services that work with the organisation). The Digital Innovation team includes the Digital & ICT projects management office, technical specialists, developers and the business communications/engagement team. We work alongside our colleagues in IT Service Management, Infrastructure and Security. This role is fully funded and allocated to the education case management transformation programme and will be reporting into the Programme Manager. As Business Change Analyst you will play a critical role in defining and enabling business change. Acting as the conduit between our IT teams and the business, you will understand the functional business needs and how these relate to the business' overall objectives. You will create the business readiness plan, taking into consideration IT deployment, data migration, capability deployment (training and engagement activities) and any business activities required to integrate new digital processes into the business as usual environment. You will outline the key business engagement messages that need to be communicated throughout the project. You will monitor and report progress on business readiness targets, business engagement activity, training design and deployment activities. About You Our ideal candidate will ideally have experience as a business analyst in a project or programme environment with a proven record of influencing stakeholders at all levels. You should be able to clearly articulate your ideas, concepts and technical details to non-technical stakeholders, effectively collaborate with team members and other departments and be able to adjust to new challenges quickly, sometimes managing multiple areas of focus simultaneously. About Us For all your hard work, you will receive the following: Flexible and agile working opportunities 25.5 days annual leave rising to 30.5 days after 5 years continuous service An option to purchase 10 days of additional leave per year Family friendly employer offering benefits to help support you and your family Career development and qualification opportunities Supportive and positive working environment with regular, robust supervision Local Government Pension Scheme (LGPS) Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone. An in-house Occupational Health service Employee discount scheme Cycle to Work scheme Gloucestershire Salary Sacrifice Green Car Scheme (T&Cs apply) Links to employee networks such as Prism (LGBT+) network and the Young Employees Network How to Apply If you feel you have the skills, desire and experience required to make a positive difference, then please submit your application and personal statement today by clicking the "Apply Now" Button. For an informal discussion about the role please contact Chris Briden via email Closing date 8 October 2025. Short-listed candidates will be contacted by e-mail and invited to interview week commencing 20/10/2025 Please read the job profile which provides further information on the experience and attributes sought of our ideal candidate. The Digital & ICT service support the Council's Agile working policy and expect team members to work a minimum of two days per their working week in the office, which is based in central Gloucester, and to attend 'in person' meetings as and when required. New starters will be required to come into the office more often during their induction. This role is fixed term for 18 months (with possibility for extension) Additional Information To access the Job Profile for this role, please follow the link below:- Business Change Analyst - Job Profile Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire's diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential. It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English. Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.
Gloucestershire County Council
Gloucester, Gloucestershire
Business Change Analyst £48,226 - £51,356 per annum Fixed Term 18 months Are you an experienced Business Analyst who is passionate about digital innovation, creative use of technology and making a difference? Do you want to join a team that is dedicated to ensuring that Gloucestershire County Council utilises technology in the best way possible? If so, read on About the Team & Role You will be joining the Digital Innovation team, part of the Digital & ICT service who deliver and support technology solutions for the officers and councillors of Gloucestershire County Council (including the Gloucestershire Fire and Rescue Service, NHS partners, schools and other services that work with the organisation). The Digital Innovation team includes the Digital & ICT projects management office, technical specialists, developers and the business communications/engagement team. We work alongside our colleagues in IT Service Management, Infrastructure and Security. This role is fully funded and allocated to the education case management transformation programme and will be reporting into the Programme Manager. As Business Change Analyst you will play a critical role in defining and enabling business change. Acting as the conduit between our IT teams and the business, you will understand the functional business needs and how these relate to the business' overall objectives. You will create the business readiness plan, taking into consideration IT deployment, data migration, capability deployment (training and engagement activities) and any business activities required to integrate new digital processes into the business as usual environment. You will outline the key business engagement messages that need to be communicated throughout the project. You will monitor and report progress on business readiness targets, business engagement activity, training design and deployment activities. About You Our ideal candidate will ideally have experience as a business analyst in a project or programme environment with a proven record of influencing stakeholders at all levels. You should be able to clearly articulate your ideas, concepts and technical details to non-technical stakeholders, effectively collaborate with team members and other departments and be able to adjust to new challenges quickly, sometimes managing multiple areas of focus simultaneously. About Us For all your hard work, you will receive the following: Flexible and agile working opportunities 25.5 days annual leave rising to 30.5 days after 5 years continuous service An option to purchase 10 days of additional leave per year Family friendly employer offering benefits to help support you and your family Career development and qualification opportunities Supportive and positive working environment with regular, robust supervision Local Government Pension Scheme (LGPS) Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone. An in-house Occupational Health service Employee discount scheme Cycle to Work scheme Gloucestershire Salary Sacrifice Green Car Scheme (T&Cs apply) Links to employee networks such as Prism (LGBT+) network and the Young Employees Network How to Apply If you feel you have the skills, desire and experience required to make a positive difference, then please submit your application and personal statement today by clicking the "Apply Now" Button. For an informal discussion about the role please contact Chris Briden via email Closing date 8 October 2025. Short-listed candidates will be contacted by e-mail and invited to interview week commencing 20/10/2025 Please read the job profile which provides further information on the experience and attributes sought of our ideal candidate. The Digital & ICT service support the Council's Agile working policy and expect team members to work a minimum of two days per their working week in the office, which is based in central Gloucester, and to attend 'in person' meetings as and when required. New starters will be required to come into the office more often during their induction. This role is fixed term for 18 months (with possibility for extension) Additional Information To access the Job Profile for this role, please follow the link below:- Business Change Analyst - Job Profile Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire's diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential. It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English. Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.
07/10/2025
Full time
Business Change Analyst £48,226 - £51,356 per annum Fixed Term 18 months Are you an experienced Business Analyst who is passionate about digital innovation, creative use of technology and making a difference? Do you want to join a team that is dedicated to ensuring that Gloucestershire County Council utilises technology in the best way possible? If so, read on About the Team & Role You will be joining the Digital Innovation team, part of the Digital & ICT service who deliver and support technology solutions for the officers and councillors of Gloucestershire County Council (including the Gloucestershire Fire and Rescue Service, NHS partners, schools and other services that work with the organisation). The Digital Innovation team includes the Digital & ICT projects management office, technical specialists, developers and the business communications/engagement team. We work alongside our colleagues in IT Service Management, Infrastructure and Security. This role is fully funded and allocated to the education case management transformation programme and will be reporting into the Programme Manager. As Business Change Analyst you will play a critical role in defining and enabling business change. Acting as the conduit between our IT teams and the business, you will understand the functional business needs and how these relate to the business' overall objectives. You will create the business readiness plan, taking into consideration IT deployment, data migration, capability deployment (training and engagement activities) and any business activities required to integrate new digital processes into the business as usual environment. You will outline the key business engagement messages that need to be communicated throughout the project. You will monitor and report progress on business readiness targets, business engagement activity, training design and deployment activities. About You Our ideal candidate will ideally have experience as a business analyst in a project or programme environment with a proven record of influencing stakeholders at all levels. You should be able to clearly articulate your ideas, concepts and technical details to non-technical stakeholders, effectively collaborate with team members and other departments and be able to adjust to new challenges quickly, sometimes managing multiple areas of focus simultaneously. About Us For all your hard work, you will receive the following: Flexible and agile working opportunities 25.5 days annual leave rising to 30.5 days after 5 years continuous service An option to purchase 10 days of additional leave per year Family friendly employer offering benefits to help support you and your family Career development and qualification opportunities Supportive and positive working environment with regular, robust supervision Local Government Pension Scheme (LGPS) Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone. An in-house Occupational Health service Employee discount scheme Cycle to Work scheme Gloucestershire Salary Sacrifice Green Car Scheme (T&Cs apply) Links to employee networks such as Prism (LGBT+) network and the Young Employees Network How to Apply If you feel you have the skills, desire and experience required to make a positive difference, then please submit your application and personal statement today by clicking the "Apply Now" Button. For an informal discussion about the role please contact Chris Briden via email Closing date 8 October 2025. Short-listed candidates will be contacted by e-mail and invited to interview week commencing 20/10/2025 Please read the job profile which provides further information on the experience and attributes sought of our ideal candidate. The Digital & ICT service support the Council's Agile working policy and expect team members to work a minimum of two days per their working week in the office, which is based in central Gloucester, and to attend 'in person' meetings as and when required. New starters will be required to come into the office more often during their induction. This role is fixed term for 18 months (with possibility for extension) Additional Information To access the Job Profile for this role, please follow the link below:- Business Change Analyst - Job Profile Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire's diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential. It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English. Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.
This full-time, permanent role has a starting salary of 33,552 per annum, based on a 36 hour working week. Are you passionate about data, systems, and making a real impact in adult education? Surrey Adult Learning are excited to be hiring a detail-oriented and proactive Management Information Systems Officer (MIS) to join our fantastic Business Finance & IT team based at the Woking Adult Learning Centre. This role is open to hybrid working with the option to work flexibly from another location, or home, for part of the week. Rewards and Benefits 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave An extensive Employee Assistance Programme (EAP) to support health and wellbeing Up to 5 days of carer's leave per year Paternity, adoption and dependents leave A generous local government salary related pension Lifestyle discounts including gym, travel, shopping and many more 2 paid volunteering days plus 1 team volunteering day per year Learning and development hub where you can access a wealth of resources About the Role Surrey Adult Learning is a leading provider of diverse daytime, evening and Saturday courses and learning opportunities for adults. We offer a wide range of qualification courses, including English for Speakers of Other Languages (ESOL), maths and digital skills. Our courses also cater to individuals with learning disabilities, mental health conditions and parents/carers seeking to upskill to support their children. Additionally, we provide courses for personal development in various subjects such as arts and crafts, languages and exercise. Our outreach provision is designed to assist those currently facing life challenges. The MIS Officer is a pivotal and highly varied role within the team where you can expect to be involved in the following: Being responsible for ensuring Surrey Adult Learning's information systems run without downtime Supporting management, teaching staff and operations staff to ensure that the information contained in the systems is accurate and of high quality Diagnosing system issues and proposing solutions where possible Supporting the Business Finance and IT Manager to work with system vendors and SCC IT and Digital team where needed Being responsible for compiling returns and related datasets to funding providers, ensuring published deadlines are adhered to Shortlisting Criteria To be considered for shortlisting for this position, your application will clearly evidence the following: Up-to-date knowledge of funding rules applicable to the Further Education (FE) sector, including all aspects of ILR returns and other relevant FE funding and data related topics Experience compiling Individual Learner Record (ILR) returns and FE-related datasets Experience of data management in the education sector Working knowledge and experience of database querying techniques Proficiency with SQL to extract data and provide accurate management information, in particular for error and exception reporting and resolution Awareness of the principles of information governance, data security and the GDPR Contact Us Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. For an informal discussion please contact Clive Banks by e-mail at or telephone (phone number removed). The job advert closes at 23:59 on 21st September 2025. We are committed to safeguarding and promoting the welfare of our learners and expect all staff to share this commitment. A basic DBS 'Disclosure and Barring Service' check is required for this role and will be discussed further at interview. Online searches may be carried out on applicants who are shortlisted for interview. We look forward to receiving your application, please click on the apply online button below to submit. Local Government Reorganisation Surrey County Council is preparing for Local Government Reorganisation which will allow us to implement the Government led policy of devolution, which is all about giving more powers to local areas. Currently, Surrey has a two-tier council system, with 11 district and borough councils and a county council, all responsible for different services. All these councils will be reorganised into a smaller number of new unitary councils which will come into effect in April 2027. At this point, this role will be transferred, with all existing terms and conditions intact into one of the new unitary councils. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information here: Information for applicants on Local Government Reorganisation - Surrey County Council. Our Behaviours The Surrey Way behaviours are a guide that supports our council to work together effectively and deliver our best for our customers and communities, and for each other. Discover more about our behaviours. Before submitting your application, we recommend you read the job description. Our Life at Surrey handbook also provides insights of the culture at Surrey and how as a valued employee, you can help shape our Council. Our Commitment Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where: The candidate has evidenced the minimum criteria for the role through their application The candidate has chosen to share that they have a disability on the application form Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.
03/10/2025
Full time
This full-time, permanent role has a starting salary of 33,552 per annum, based on a 36 hour working week. Are you passionate about data, systems, and making a real impact in adult education? Surrey Adult Learning are excited to be hiring a detail-oriented and proactive Management Information Systems Officer (MIS) to join our fantastic Business Finance & IT team based at the Woking Adult Learning Centre. This role is open to hybrid working with the option to work flexibly from another location, or home, for part of the week. Rewards and Benefits 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave An extensive Employee Assistance Programme (EAP) to support health and wellbeing Up to 5 days of carer's leave per year Paternity, adoption and dependents leave A generous local government salary related pension Lifestyle discounts including gym, travel, shopping and many more 2 paid volunteering days plus 1 team volunteering day per year Learning and development hub where you can access a wealth of resources About the Role Surrey Adult Learning is a leading provider of diverse daytime, evening and Saturday courses and learning opportunities for adults. We offer a wide range of qualification courses, including English for Speakers of Other Languages (ESOL), maths and digital skills. Our courses also cater to individuals with learning disabilities, mental health conditions and parents/carers seeking to upskill to support their children. Additionally, we provide courses for personal development in various subjects such as arts and crafts, languages and exercise. Our outreach provision is designed to assist those currently facing life challenges. The MIS Officer is a pivotal and highly varied role within the team where you can expect to be involved in the following: Being responsible for ensuring Surrey Adult Learning's information systems run without downtime Supporting management, teaching staff and operations staff to ensure that the information contained in the systems is accurate and of high quality Diagnosing system issues and proposing solutions where possible Supporting the Business Finance and IT Manager to work with system vendors and SCC IT and Digital team where needed Being responsible for compiling returns and related datasets to funding providers, ensuring published deadlines are adhered to Shortlisting Criteria To be considered for shortlisting for this position, your application will clearly evidence the following: Up-to-date knowledge of funding rules applicable to the Further Education (FE) sector, including all aspects of ILR returns and other relevant FE funding and data related topics Experience compiling Individual Learner Record (ILR) returns and FE-related datasets Experience of data management in the education sector Working knowledge and experience of database querying techniques Proficiency with SQL to extract data and provide accurate management information, in particular for error and exception reporting and resolution Awareness of the principles of information governance, data security and the GDPR Contact Us Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. For an informal discussion please contact Clive Banks by e-mail at or telephone (phone number removed). The job advert closes at 23:59 on 21st September 2025. We are committed to safeguarding and promoting the welfare of our learners and expect all staff to share this commitment. A basic DBS 'Disclosure and Barring Service' check is required for this role and will be discussed further at interview. Online searches may be carried out on applicants who are shortlisted for interview. We look forward to receiving your application, please click on the apply online button below to submit. Local Government Reorganisation Surrey County Council is preparing for Local Government Reorganisation which will allow us to implement the Government led policy of devolution, which is all about giving more powers to local areas. Currently, Surrey has a two-tier council system, with 11 district and borough councils and a county council, all responsible for different services. All these councils will be reorganised into a smaller number of new unitary councils which will come into effect in April 2027. At this point, this role will be transferred, with all existing terms and conditions intact into one of the new unitary councils. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information here: Information for applicants on Local Government Reorganisation - Surrey County Council. Our Behaviours The Surrey Way behaviours are a guide that supports our council to work together effectively and deliver our best for our customers and communities, and for each other. Discover more about our behaviours. Before submitting your application, we recommend you read the job description. Our Life at Surrey handbook also provides insights of the culture at Surrey and how as a valued employee, you can help shape our Council. Our Commitment Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where: The candidate has evidenced the minimum criteria for the role through their application The candidate has chosen to share that they have a disability on the application form Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.
Senior Officer Digital Optimisation Salary: £38,999 - £43,105 Contract: Permanent contract Reports to: Head of Digital Fundraising, UK for UNHCR Office location: Shoreditch, London EC2A 4EG (Hybrid Working Model) Key relationships: Digital fundraising and Communications Teams, UNHCR Google and CRO teams JOB PURPOSE We are looking for a creative, ambitious, and data-driven individual to join us as Senior Officer Digital Optimisation, specialising in UX/UI to lead on the development and delivery of UK for UNHCR s testing and optimisation strategy to improve conversion rates and user experience online, including our website, donation pages, and various subdomains. The role reports to the Head of Digital Fundraising and manages all donation pages, digital testing and tracking, as well as a range of Google and optimisation products. The primary purpose is to optimise digital performance through A/B testing across our websites and supporting teams to adopt and implement a test-and-learn framework in their digital channels to raise more funds for refugees. An existing A/B testing roadmap has been developed and is ready for your input and ideas. However, testing and optimisation is not limited to fundraising and will aim to improve digital conversion and performance across teams, channels and platforms playing a key part in UNHCR s annual fundraising programme to enable UNHCR to deliver its vision of a world where every person forced to flee can build a better life. You will work very closely with the digital fundraising team and wider Individual Giving team, as well as Communications and Philanthropy/ Corporate Partnership colleagues, our digital agency and international fundraising teams. Passionate about UX/UI and fundraising, you will be a skilled communicator, tech-savvy and an experienced project manager. You will have strong problem-solving skills, a test-and-learn approach and a track record of meeting deadlines and meeting/ exceeding set KPIs. WHO WE ARE AND WHAT WE DO United Kingdom for UNHCR is the United Nations Refugee Agency s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR s humanitarian operations across the world. Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR work in partnership with displaced communities to deliver emergency relief such as shelter, medical care and life-saving supplies to people fleeing conflict and persecution. We also support education and livelihood opportunities that enable people to rebuild their lives and lead their own solutions over the long term. Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause. Role Responsibilities Develop and lead strategy for conversion rate optimisation, including the management of a testing roadmap to regularly execute A/B and multivariate tests and the use of new and existing technology, e.g. heatmapping to reduce friction rates and continuously improve and optimise conversions. Lead UX/UI across organisation, overseeing and implementing tests and analysis across teams to improve web experience and achieve required KPIs and objectives. Manage Google suite of tools and relevant relationships, ensuring everything is up to date and operating as necessary. Manage all donation pages and fundraising landing pages, building new pages, maintaining existing pages and closing pages; identify areas for improvement and work with relevant stakeholders to test and optimise. Utilise and manage suite of third-party platforms, e.g. Optimizely, Mouseflow, iRaiser, Sleeknote, Typeform to improve user experience and increase donations and conversions. Remain flexible and quickly respond to emergency situations, identifying fundraising opportunities and develop relevant comms and journeys as needed, collaborating with colleagues from across the organisation. Use data and insights to produce regular reports on performance against KPIs; use analytics to identify trends and optimise activities based on user behaviour. Manage and maintain vanity and tracking links across the organisation, utilising Google Tag Manager and UTMs to monitor performance and results. Stay up to date with digital best practices and technology, including sector trends, follow industry policies, including GDPR, PECR regulations, attending training and optimising plans accordingly. Stay up to date with issues affecting displaced communities, campaigns from international, content and reports from the field. Share creative and insights with UK colleagues, global teams, and HQ. Participate in training seminars, workshops, and skill shares where applicable. The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above. Personal Attributes and Experience Essential Experience Experience of implementing and optimising digital marketing campaigns across channels, including paid and organic social, search and display; preferably within the charity sector. Experience of developing and delivering strategies for conversion rate optimisation and user experience/user interface. Experience of using digital channels for lead acquisition and conversion to grow income. Experience of measuring, evaluating and reporting on digital activity and performance across multiple channels and digital campaigns, paid and organic. Experience of working with external agencies and suppliers. Essential Skills/Knowledge Experience of using Google Analytics or other web behavioural analytics tools. Experience with experimentation tools like Optimisely or similar. Strong project management and stakeholder management experience. Excellent written communication skills: able to produce compelling, persuasive, and concise copy for a range of specific target audiences. Attention to detail and proofreading skills and an ability to give clear and constructive feedback on creative and copy. Proven proficiency with design principles and tools (Canva/Adobe suite). Able to demonstrate flexibility and do what it takes to get the job done. Understanding of HTML and other coding languages. Able to juggle and prioritise multiple tasks and meeting programme deadlines. Strong presentation, communication (written and verbal) and interpersonal skills. Excellent stakeholder and relationship management. An understanding of GDPR, PECR and other regulatory compliance for fundraising and electronic communication. Desirable Skills/Experience An understanding of digital fundraising practices and principles Experience with Google Tag Manager or other tag management platform is a plus, but not a requirement Experience of working across a broad channel mix (social, web, email, SEO, SEM and other Direct Marketing channels would be advantageous). Knowledge or experience working with Salesforce (or similar CRM platform). Knowledge or experience working with Wordpress and iRaiser (or similar CMS / ecommerce platforms). Experience of, or a passionate interest in the charity sector, and the drive to further their fundraising knowledge. DIVERSITY, EQUITY, INCLUSION AND BELONGING We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person. UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach. The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. We are also open to flexibility in many ways, including flexible hours. Please don t be afraid to speak to us about this during initial conversations, so we can explore what s possible. WHY JOIN UNITED KINGDOM FOR UNHCR? You will be part of a high-performing agile team of talented people; all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised. What else? Wellbeing 28 days annual leave per annum plus 8 bank holidays (pro-rata for part-time working). WeCare Employee Assistance programme providing 24/7 access to online GP, mental health support, get fit programmes, virtual wellbeing support and much more. Hybrid home-working model with dedicated Team Days in the office. Toothfairy dental app. Access to 100s of perks with discounts on everyday purchases. Office wellness perks. Staff socials. Financial Pension scheme with an employer contribution of 8%. . click apply for full job details
01/10/2025
Full time
Senior Officer Digital Optimisation Salary: £38,999 - £43,105 Contract: Permanent contract Reports to: Head of Digital Fundraising, UK for UNHCR Office location: Shoreditch, London EC2A 4EG (Hybrid Working Model) Key relationships: Digital fundraising and Communications Teams, UNHCR Google and CRO teams JOB PURPOSE We are looking for a creative, ambitious, and data-driven individual to join us as Senior Officer Digital Optimisation, specialising in UX/UI to lead on the development and delivery of UK for UNHCR s testing and optimisation strategy to improve conversion rates and user experience online, including our website, donation pages, and various subdomains. The role reports to the Head of Digital Fundraising and manages all donation pages, digital testing and tracking, as well as a range of Google and optimisation products. The primary purpose is to optimise digital performance through A/B testing across our websites and supporting teams to adopt and implement a test-and-learn framework in their digital channels to raise more funds for refugees. An existing A/B testing roadmap has been developed and is ready for your input and ideas. However, testing and optimisation is not limited to fundraising and will aim to improve digital conversion and performance across teams, channels and platforms playing a key part in UNHCR s annual fundraising programme to enable UNHCR to deliver its vision of a world where every person forced to flee can build a better life. You will work very closely with the digital fundraising team and wider Individual Giving team, as well as Communications and Philanthropy/ Corporate Partnership colleagues, our digital agency and international fundraising teams. Passionate about UX/UI and fundraising, you will be a skilled communicator, tech-savvy and an experienced project manager. You will have strong problem-solving skills, a test-and-learn approach and a track record of meeting deadlines and meeting/ exceeding set KPIs. WHO WE ARE AND WHAT WE DO United Kingdom for UNHCR is the United Nations Refugee Agency s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR s humanitarian operations across the world. Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR work in partnership with displaced communities to deliver emergency relief such as shelter, medical care and life-saving supplies to people fleeing conflict and persecution. We also support education and livelihood opportunities that enable people to rebuild their lives and lead their own solutions over the long term. Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause. Role Responsibilities Develop and lead strategy for conversion rate optimisation, including the management of a testing roadmap to regularly execute A/B and multivariate tests and the use of new and existing technology, e.g. heatmapping to reduce friction rates and continuously improve and optimise conversions. Lead UX/UI across organisation, overseeing and implementing tests and analysis across teams to improve web experience and achieve required KPIs and objectives. Manage Google suite of tools and relevant relationships, ensuring everything is up to date and operating as necessary. Manage all donation pages and fundraising landing pages, building new pages, maintaining existing pages and closing pages; identify areas for improvement and work with relevant stakeholders to test and optimise. Utilise and manage suite of third-party platforms, e.g. Optimizely, Mouseflow, iRaiser, Sleeknote, Typeform to improve user experience and increase donations and conversions. Remain flexible and quickly respond to emergency situations, identifying fundraising opportunities and develop relevant comms and journeys as needed, collaborating with colleagues from across the organisation. Use data and insights to produce regular reports on performance against KPIs; use analytics to identify trends and optimise activities based on user behaviour. Manage and maintain vanity and tracking links across the organisation, utilising Google Tag Manager and UTMs to monitor performance and results. Stay up to date with digital best practices and technology, including sector trends, follow industry policies, including GDPR, PECR regulations, attending training and optimising plans accordingly. Stay up to date with issues affecting displaced communities, campaigns from international, content and reports from the field. Share creative and insights with UK colleagues, global teams, and HQ. Participate in training seminars, workshops, and skill shares where applicable. The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above. Personal Attributes and Experience Essential Experience Experience of implementing and optimising digital marketing campaigns across channels, including paid and organic social, search and display; preferably within the charity sector. Experience of developing and delivering strategies for conversion rate optimisation and user experience/user interface. Experience of using digital channels for lead acquisition and conversion to grow income. Experience of measuring, evaluating and reporting on digital activity and performance across multiple channels and digital campaigns, paid and organic. Experience of working with external agencies and suppliers. Essential Skills/Knowledge Experience of using Google Analytics or other web behavioural analytics tools. Experience with experimentation tools like Optimisely or similar. Strong project management and stakeholder management experience. Excellent written communication skills: able to produce compelling, persuasive, and concise copy for a range of specific target audiences. Attention to detail and proofreading skills and an ability to give clear and constructive feedback on creative and copy. Proven proficiency with design principles and tools (Canva/Adobe suite). Able to demonstrate flexibility and do what it takes to get the job done. Understanding of HTML and other coding languages. Able to juggle and prioritise multiple tasks and meeting programme deadlines. Strong presentation, communication (written and verbal) and interpersonal skills. Excellent stakeholder and relationship management. An understanding of GDPR, PECR and other regulatory compliance for fundraising and electronic communication. Desirable Skills/Experience An understanding of digital fundraising practices and principles Experience with Google Tag Manager or other tag management platform is a plus, but not a requirement Experience of working across a broad channel mix (social, web, email, SEO, SEM and other Direct Marketing channels would be advantageous). Knowledge or experience working with Salesforce (or similar CRM platform). Knowledge or experience working with Wordpress and iRaiser (or similar CMS / ecommerce platforms). Experience of, or a passionate interest in the charity sector, and the drive to further their fundraising knowledge. DIVERSITY, EQUITY, INCLUSION AND BELONGING We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person. UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach. The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. We are also open to flexibility in many ways, including flexible hours. Please don t be afraid to speak to us about this during initial conversations, so we can explore what s possible. WHY JOIN UNITED KINGDOM FOR UNHCR? You will be part of a high-performing agile team of talented people; all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised. What else? Wellbeing 28 days annual leave per annum plus 8 bank holidays (pro-rata for part-time working). WeCare Employee Assistance programme providing 24/7 access to online GP, mental health support, get fit programmes, virtual wellbeing support and much more. Hybrid home-working model with dedicated Team Days in the office. Toothfairy dental app. Access to 100s of perks with discounts on everyday purchases. Office wellness perks. Staff socials. Financial Pension scheme with an employer contribution of 8%. . click apply for full job details
Conservation Collective (CC) funds solutions to protect the environment, restore nature, and safeguard against climate change. The CC UK charity incubates, launches, and supports locally focused foundations, which open new funding channels to support the most impactful environmental grassroots projects. Our network comprises 20 members based all over the world and is growing. We manage and monitor our donor relations, grant giving governance, contacts, and event activities, via a bespoke and customised salesforce system. This was launched in early 2022 and has been developed and configured to meet our growing needs since then. As the demand for our model increases around the world, we need a highly capable Salesforce Administrator to support us to ensure our system is well managed, users are trained, and we can create accurate reports for our donors and other audiences. We re looking for someone who can not only ensure that the existing system works well, is well managed and who can help us generate high-quality reports from the system to help us to raise more funding to support grassroots conservation work. The role will report to the Finance Director and will work closely with the rest of the team in the UK and around the world, it is a critical role that is central to the success of our global network, and there is lots of scope for an ambitious candidate to grow in responsibility with it. Key Responsibilities Oversee Salesforce System: maintenance, administration, prioritisation and training Maintenance, user management, support and development Administer and maintain the Salesforce platform, managing user access, profiles, roles, and security settings. Monitor system performance, troubleshoot issues, and resolve any operational or functional problem. Maintain reliable records in all objects on Salesforce by eliminating duplicates monthly, processing user deletion requests and updating records for lists with up-to-date information on key stakeholders (e.g. trustees, contractors etc). Ensure automatic back-ups are working and up to date and an understanding of how to restore back-ups if needed, protecting our organisational data. Maintain comprehensive documentation of Salesforce configurations and process. Managing Data Import Templates to upload ad-hoc batch data into Opportunities, using Data Loader or any other data import and data quality tools. Oversee data governance log: maintaining log of changes to review with the team, discussing effect on budget and system usage to feed into prioritisation of new features and functionality, support the communication of any platform changes to end users Manage onboarding and offboarding users both with Salesforce and Microsoft platforms. Oversee smooth onboarding and training process for new members and refresher training where appropriate to ensure effective adoption and system use. Respond to individual questions from users via tickets, on Slack and share tips and tricks regularly via Slack Channel updates to review any Salesforce learnings, any features from latest Salesforce release, any security updates, any best practices. Work with our external Salesforce consultants on any requests of flow maintenance or improvements and monitoring effective use of credits and budgets. Form Assembly Management Manage the integration of Form Assembly with Salesforce ensuring all connectors work well and troubleshoot and update connections where needed. Support users with the building/maintenance of individual Grant Application forms, updating when needed (ad hoc) and embedding them in their websites. Future scope any gaps in the Grant Application process, improve data management using validation, document and improve on existing processes. Dashboard and Reporting Management Support us to produce effective and easy to understand reports from the system: Opportunities - pipeline and income reports Grants - tracker and applications analysis, Impact dashboards and project reports Best Practice Metrics support and create best practice reports Provide quarterly analysis of user activity in the system, identifying and addressing trends or issues that arise from this Support the senior management team to prepare quarterly data and reports for trustee meeting and annual reports. Overseeing our IT systems with the support of outsourced consultants As well as the Salesforce administration, the candidate we re looking for will also be able to: Be a key point of contact with our outsourced IT company, overseeing the creation of new users and managing the leavers processes on the MS 365 environment Support CC team to maintain and ensure Sharepoint intranet is working smoothly and is up to date, user management of licenses and active users, their security settings, distribution lists. Support the Data Protection Officer in data protection matters. The successful candidate for this role will need to demonstrate: Proven experience as a Salesforce Administrator, who holds Salesforce Administrator certification. Proficiency in Salesforce Lightning Experience. Solid understanding of Salesforce security models, including roles, profiles, and permission sets. Clear communication skills, both verbal and written. This is vital in supporting colleagues with less technical experience. Understanding of a Microsoft 365 environment Excellent problem-solving skills with the ability to troubleshoot and resolve system issues Self-motivation, detail-orientation and the ability to manage multiple priorities in a fast-paced environment and escalate where needed. Ability to work independently/remotely. Experience in not-for-profit sector Ideally, they ll also be: Passionate about nature and the environment. Comfortable with using Slack and Canva environments. Being able to speak other languages, Spanish, Greek or Italian would be a bonus! Hours: Full time (flexible hours negotiable). Start date: As soon as possible Location: Remote, will need to be able to travel to London for attend meetings (average 4 per year). Line manager: Finance Director Working closely with: Executive Director, Network Director, Development Officer, Programme Manager, Development Officer, Network Coordinator Benefits: being part of a dynamic, creative, and growing team working to amplify the impact of local grassroots environmental work, as well as: Flexible working as standard (hours and location) Unlimited holiday allowance Private medical insurance Salary sacrifice pension scheme CPD opportunities Possible travel in the UK and internationally Saving the world! To apply send your CV and a short cover letter by September 11 th
28/08/2025
Full time
Conservation Collective (CC) funds solutions to protect the environment, restore nature, and safeguard against climate change. The CC UK charity incubates, launches, and supports locally focused foundations, which open new funding channels to support the most impactful environmental grassroots projects. Our network comprises 20 members based all over the world and is growing. We manage and monitor our donor relations, grant giving governance, contacts, and event activities, via a bespoke and customised salesforce system. This was launched in early 2022 and has been developed and configured to meet our growing needs since then. As the demand for our model increases around the world, we need a highly capable Salesforce Administrator to support us to ensure our system is well managed, users are trained, and we can create accurate reports for our donors and other audiences. We re looking for someone who can not only ensure that the existing system works well, is well managed and who can help us generate high-quality reports from the system to help us to raise more funding to support grassroots conservation work. The role will report to the Finance Director and will work closely with the rest of the team in the UK and around the world, it is a critical role that is central to the success of our global network, and there is lots of scope for an ambitious candidate to grow in responsibility with it. Key Responsibilities Oversee Salesforce System: maintenance, administration, prioritisation and training Maintenance, user management, support and development Administer and maintain the Salesforce platform, managing user access, profiles, roles, and security settings. Monitor system performance, troubleshoot issues, and resolve any operational or functional problem. Maintain reliable records in all objects on Salesforce by eliminating duplicates monthly, processing user deletion requests and updating records for lists with up-to-date information on key stakeholders (e.g. trustees, contractors etc). Ensure automatic back-ups are working and up to date and an understanding of how to restore back-ups if needed, protecting our organisational data. Maintain comprehensive documentation of Salesforce configurations and process. Managing Data Import Templates to upload ad-hoc batch data into Opportunities, using Data Loader or any other data import and data quality tools. Oversee data governance log: maintaining log of changes to review with the team, discussing effect on budget and system usage to feed into prioritisation of new features and functionality, support the communication of any platform changes to end users Manage onboarding and offboarding users both with Salesforce and Microsoft platforms. Oversee smooth onboarding and training process for new members and refresher training where appropriate to ensure effective adoption and system use. Respond to individual questions from users via tickets, on Slack and share tips and tricks regularly via Slack Channel updates to review any Salesforce learnings, any features from latest Salesforce release, any security updates, any best practices. Work with our external Salesforce consultants on any requests of flow maintenance or improvements and monitoring effective use of credits and budgets. Form Assembly Management Manage the integration of Form Assembly with Salesforce ensuring all connectors work well and troubleshoot and update connections where needed. Support users with the building/maintenance of individual Grant Application forms, updating when needed (ad hoc) and embedding them in their websites. Future scope any gaps in the Grant Application process, improve data management using validation, document and improve on existing processes. Dashboard and Reporting Management Support us to produce effective and easy to understand reports from the system: Opportunities - pipeline and income reports Grants - tracker and applications analysis, Impact dashboards and project reports Best Practice Metrics support and create best practice reports Provide quarterly analysis of user activity in the system, identifying and addressing trends or issues that arise from this Support the senior management team to prepare quarterly data and reports for trustee meeting and annual reports. Overseeing our IT systems with the support of outsourced consultants As well as the Salesforce administration, the candidate we re looking for will also be able to: Be a key point of contact with our outsourced IT company, overseeing the creation of new users and managing the leavers processes on the MS 365 environment Support CC team to maintain and ensure Sharepoint intranet is working smoothly and is up to date, user management of licenses and active users, their security settings, distribution lists. Support the Data Protection Officer in data protection matters. The successful candidate for this role will need to demonstrate: Proven experience as a Salesforce Administrator, who holds Salesforce Administrator certification. Proficiency in Salesforce Lightning Experience. Solid understanding of Salesforce security models, including roles, profiles, and permission sets. Clear communication skills, both verbal and written. This is vital in supporting colleagues with less technical experience. Understanding of a Microsoft 365 environment Excellent problem-solving skills with the ability to troubleshoot and resolve system issues Self-motivation, detail-orientation and the ability to manage multiple priorities in a fast-paced environment and escalate where needed. Ability to work independently/remotely. Experience in not-for-profit sector Ideally, they ll also be: Passionate about nature and the environment. Comfortable with using Slack and Canva environments. Being able to speak other languages, Spanish, Greek or Italian would be a bonus! Hours: Full time (flexible hours negotiable). Start date: As soon as possible Location: Remote, will need to be able to travel to London for attend meetings (average 4 per year). Line manager: Finance Director Working closely with: Executive Director, Network Director, Development Officer, Programme Manager, Development Officer, Network Coordinator Benefits: being part of a dynamic, creative, and growing team working to amplify the impact of local grassroots environmental work, as well as: Flexible working as standard (hours and location) Unlimited holiday allowance Private medical insurance Salary sacrifice pension scheme CPD opportunities Possible travel in the UK and internationally Saving the world! To apply send your CV and a short cover letter by September 11 th
Harris Hill are delighted to be supporting a fantastic social welfare charity in their search for a Digital Fundraising Officer.In this exciting, newly created role, you'll be working within Individual Giving to generate and meet targets via individual fundraising campaigns, challenge events and community fundraising across digital channels. You will develop existing fundraising products targeted for online platforms and create engaging e-marketing fundraising communications.Working closely with the Individual Giving Co-ordinator and the Marketing & Communications team, you will adapt fundraising campaigns to online, in order to optimise fundraising income and recruit new supporters. Your focus will be on growing the number of individual supporters via digital to make a difference to the cause and maintaining their brilliant support. The role encompasses a broad range of ways people can help financially, including donating, fundraising and event participation. This is an exciting opportunity to put your creative and technical digital fundraising skills and marketing knowledge to good use!In order to be successful, you must have experience of growing fundraising income or sale targets, practical knowledge of social media channels (including the use of a scheduling tool) and be experienced in using email software. An understanding of google analytics is also vital, along with creative skills and previous experience using design packages.If you're looking to join a friendly team within an inspiring and crucial organisation, then please do get in touch!Please note, only suitable candidates will be contacted with further information.Harris Hill Charity Recruitment Specialists operates an equal opportunity policy and commits to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
05/11/2021
Full time
Harris Hill are delighted to be supporting a fantastic social welfare charity in their search for a Digital Fundraising Officer.In this exciting, newly created role, you'll be working within Individual Giving to generate and meet targets via individual fundraising campaigns, challenge events and community fundraising across digital channels. You will develop existing fundraising products targeted for online platforms and create engaging e-marketing fundraising communications.Working closely with the Individual Giving Co-ordinator and the Marketing & Communications team, you will adapt fundraising campaigns to online, in order to optimise fundraising income and recruit new supporters. Your focus will be on growing the number of individual supporters via digital to make a difference to the cause and maintaining their brilliant support. The role encompasses a broad range of ways people can help financially, including donating, fundraising and event participation. This is an exciting opportunity to put your creative and technical digital fundraising skills and marketing knowledge to good use!In order to be successful, you must have experience of growing fundraising income or sale targets, practical knowledge of social media channels (including the use of a scheduling tool) and be experienced in using email software. An understanding of google analytics is also vital, along with creative skills and previous experience using design packages.If you're looking to join a friendly team within an inspiring and crucial organisation, then please do get in touch!Please note, only suitable candidates will be contacted with further information.Harris Hill Charity Recruitment Specialists operates an equal opportunity policy and commits to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Digital Fundraising Officer, joining a wonderful social welfare charity based in London. Open to remote or hybrid working, with occasional visits to the office.Due to recent investment and increased activities in digital, this newly created role will help to increase digital fundraising activities across all direct marketing campaigns.As the Digital Fundraising Officer, working closely the Individual Giving team and Marketing & Communications, you will help to adapt fundraising campaigns across all online platforms, creating engaging e-marketing communications to recruit and retain supporters.Support the delivery of digital campaigns and activity across online platforms.Lead on website content for fundraising pages; creating, editing and updating contentResponsible for activity across all social media channels: organic content, create targeted Ads, respond to supporters on Facebook, Twitter and Instagram.Gathering assets for paid and organic social media. Producing content for videos, storytelling, photos etc.Manage and create content for e-communications and e-marketing campaignsMonitor and analysis of online activity and campaignsWe are looking for a talented digital marketer who has a wide range of digital marketing campaigns experience, gained within a digital fundraising role, or looking to join a fundraising team. You will have proven experience of:Working across digital platforms; website, emails and social media.Experience of social media including Facebook, Twitter, Instagram, Hootsuite.Experience of e-mail software, such as MailChimpExperience of digital content design across digital platforms.Analytical skills and digital measurables to identify opportunitiesExperience of working with website CMS and or WordPressExperience and understanding of Google Analytics, SEO
04/11/2021
Full time
Digital Fundraising Officer, joining a wonderful social welfare charity based in London. Open to remote or hybrid working, with occasional visits to the office.Due to recent investment and increased activities in digital, this newly created role will help to increase digital fundraising activities across all direct marketing campaigns.As the Digital Fundraising Officer, working closely the Individual Giving team and Marketing & Communications, you will help to adapt fundraising campaigns across all online platforms, creating engaging e-marketing communications to recruit and retain supporters.Support the delivery of digital campaigns and activity across online platforms.Lead on website content for fundraising pages; creating, editing and updating contentResponsible for activity across all social media channels: organic content, create targeted Ads, respond to supporters on Facebook, Twitter and Instagram.Gathering assets for paid and organic social media. Producing content for videos, storytelling, photos etc.Manage and create content for e-communications and e-marketing campaignsMonitor and analysis of online activity and campaignsWe are looking for a talented digital marketer who has a wide range of digital marketing campaigns experience, gained within a digital fundraising role, or looking to join a fundraising team. You will have proven experience of:Working across digital platforms; website, emails and social media.Experience of social media including Facebook, Twitter, Instagram, Hootsuite.Experience of e-mail software, such as MailChimpExperience of digital content design across digital platforms.Analytical skills and digital measurables to identify opportunitiesExperience of working with website CMS and or WordPressExperience and understanding of Google Analytics, SEO