Acorn Insurance and Financial Services Limited
Liverpool
We are looking for an innovative, broadly experienced all round developer with demonstrable business acumen and team leadership skills, to act as the main technical point to drive forward technical solutions as required for our Private Lines division (Private Car and Commercial Vehicle). Much of this will be web based and / or mobile solutions.
The Technical Lead requires direct working relationships with key business owners, their proxies and project managers responsible for driving forward a particular business division
A successful candidate may be more highly front end or more back end experienced – which is OK, but you must have actively contributed to complex product development solutions with full engagement across multiple areas of technical specialism so is able to fully understand the roles, relationships and dependencies that each of each of these disciplines characterise.
Job Title: Technical Business Lead
Working Hours: 37.5 hours per week, Monday to Friday
Location: Liverpool City Centre, Hybrid working available
Salary: £70,000-£85,000 DOE
What you will be doing:
Developing new and enhancing existing user-facing solutions
Providing technical guidance, decision making and leadership of a delivery team comprising product owners, BA’s, PM’s, front end devs, back end dev, database developers, digital analysts, QA technicians
Ensuring DevOps Epics, pbi’s, tasks, feature flagging, Assurance criteria and all testing strategies align with company standards
Ensuring system are well documented and tested for resilience / failover / auto scaling as specified
Building reusable components and front-end libraries for future use.
Ensuring high quality software product delivery to timescales with reliable estimates and actual effort recorded
Work with multiple internal stakeholders to ensure common understanding of technical approaches to architecture and implementation
Collaborating with all other technical teams proactively and with consideration of priorities and workloads, working collaboratively in a multi disciplinary team to reach team goals
Ensure mandated ‘core systems’ upgrades are appropriately managed
Liaise with 3rd parties as appropriate depending on product requirements
Provide BAU bug handling, hot fix deployment as and when required
Putting security and performance at the heart of all products and processes
What we are looking for:
Capable of advising on modern, secure, technical solutions to achieve product owner goals
Highly proficient in either front end or back end modern technology tooling and coding standards, especially react, react Native, Next JS, C# dot Net, Event driven systems, Azure Devops, SOLID and clean architecture patterns
Ability to understand business requirements and translate them into technical requirements
Backed C#, dotNET, VS Core development
Thorough understanding of front end typescript frameworks and core principles
Solid understanding of modern specifications when developing components.
Experience with the React Material UI Framework and an eye for design and understanding UI/UX practices
Experience working with REST APIs and webhooks
Knowledge of Docker and Docker Compose
Strong development experience in microservice based enterprise architecture, SOLID principles, clean architecture, Azure service Bus, RabbitMQ, Mass transit, MediatR
Knowledge of modern authorization mechanisms, such as JSON Web Token, OAuth etc
Familiarity with modern front-end build pipelines and tools
Understanding of popular front-end development tools such as Yarn, Webpack, Vitjs, StoryBook, Jest, Eslint, Prettier, Husky, etc.
Good awareness of logging and alerting strategies and tooling (e.g. loki/Grafana)
Familiarity with code versioning tools such as Git
Good understanding of Google Adwords, GLCID’s, Tag Manager for tracking conversion
Solid experience of CI/CD pipelines in DevOps
About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing:
Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
Enhanced paternity pay and 16 weeks full maternity pay.
Colleague Assistance programme offers a suite of wellbeing services such as:
6 Free Counselling sessions per year
Unlimited access to a telephone councillor 24/7
Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
Network of internal qualified mental health first aiders are available to provide support to colleagues.
Financial:
A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
Ability to access your earnings before payday via Dayforce Wallet.
Company pension scheme
Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture :
Long Service Award paid on 5,10- and 15-years’ service
A reward and recognition hub to celebrate and reward colleagues and peers.
Consistent and engaging company events including company awards, competitions and charity fundraisers.
Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits!
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
25/04/2025
Full time
We are looking for an innovative, broadly experienced all round developer with demonstrable business acumen and team leadership skills, to act as the main technical point to drive forward technical solutions as required for our Private Lines division (Private Car and Commercial Vehicle). Much of this will be web based and / or mobile solutions.
The Technical Lead requires direct working relationships with key business owners, their proxies and project managers responsible for driving forward a particular business division
A successful candidate may be more highly front end or more back end experienced – which is OK, but you must have actively contributed to complex product development solutions with full engagement across multiple areas of technical specialism so is able to fully understand the roles, relationships and dependencies that each of each of these disciplines characterise.
Job Title: Technical Business Lead
Working Hours: 37.5 hours per week, Monday to Friday
Location: Liverpool City Centre, Hybrid working available
Salary: £70,000-£85,000 DOE
What you will be doing:
Developing new and enhancing existing user-facing solutions
Providing technical guidance, decision making and leadership of a delivery team comprising product owners, BA’s, PM’s, front end devs, back end dev, database developers, digital analysts, QA technicians
Ensuring DevOps Epics, pbi’s, tasks, feature flagging, Assurance criteria and all testing strategies align with company standards
Ensuring system are well documented and tested for resilience / failover / auto scaling as specified
Building reusable components and front-end libraries for future use.
Ensuring high quality software product delivery to timescales with reliable estimates and actual effort recorded
Work with multiple internal stakeholders to ensure common understanding of technical approaches to architecture and implementation
Collaborating with all other technical teams proactively and with consideration of priorities and workloads, working collaboratively in a multi disciplinary team to reach team goals
Ensure mandated ‘core systems’ upgrades are appropriately managed
Liaise with 3rd parties as appropriate depending on product requirements
Provide BAU bug handling, hot fix deployment as and when required
Putting security and performance at the heart of all products and processes
What we are looking for:
Capable of advising on modern, secure, technical solutions to achieve product owner goals
Highly proficient in either front end or back end modern technology tooling and coding standards, especially react, react Native, Next JS, C# dot Net, Event driven systems, Azure Devops, SOLID and clean architecture patterns
Ability to understand business requirements and translate them into technical requirements
Backed C#, dotNET, VS Core development
Thorough understanding of front end typescript frameworks and core principles
Solid understanding of modern specifications when developing components.
Experience with the React Material UI Framework and an eye for design and understanding UI/UX practices
Experience working with REST APIs and webhooks
Knowledge of Docker and Docker Compose
Strong development experience in microservice based enterprise architecture, SOLID principles, clean architecture, Azure service Bus, RabbitMQ, Mass transit, MediatR
Knowledge of modern authorization mechanisms, such as JSON Web Token, OAuth etc
Familiarity with modern front-end build pipelines and tools
Understanding of popular front-end development tools such as Yarn, Webpack, Vitjs, StoryBook, Jest, Eslint, Prettier, Husky, etc.
Good awareness of logging and alerting strategies and tooling (e.g. loki/Grafana)
Familiarity with code versioning tools such as Git
Good understanding of Google Adwords, GLCID’s, Tag Manager for tracking conversion
Solid experience of CI/CD pipelines in DevOps
About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing:
Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
Enhanced paternity pay and 16 weeks full maternity pay.
Colleague Assistance programme offers a suite of wellbeing services such as:
6 Free Counselling sessions per year
Unlimited access to a telephone councillor 24/7
Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
Network of internal qualified mental health first aiders are available to provide support to colleagues.
Financial:
A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
Ability to access your earnings before payday via Dayforce Wallet.
Company pension scheme
Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture :
Long Service Award paid on 5,10- and 15-years’ service
A reward and recognition hub to celebrate and reward colleagues and peers.
Consistent and engaging company events including company awards, competitions and charity fundraisers.
Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits!
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
Employer description: The University of Warwick is a world-class institution committed to innovation and excellence. Its Information and Digital Group (IDG) delivers cutting-edge digital services that empower students, academics, and staff. Within IDG, the Infrastructure & Operations (I&O) team ensures reliable, secure, and high-performing IT systems and networks, supporting teaching, research, and administration across campus. Overview: Join our Network team and kick-start your career in IT! You'll work alongside experienced engineers, gaining hands-on experience in maintaining and improving the University's network services. Key responsibilities include: Assisting with network support and troubleshooting. Supporting maintenance tasks such as switch configuration, patch/cable management, and equipment testing. Monitoring network performance and availability. Helping with planned upgrades and hardware replacements. Recording and closing incidents following established processes. You'll also complete structured training leading to a Level 4 Network Engineer qualification. Required skills: Demonstrable IT skills gained through a formal role, education, or hobby. Experience working in a team to deliver high-quality services. Experience providing advice and guidance to customers and colleagues. Ability to manage time and meet deadlines. Excellent spoken and written communication skills and ability to build effective relationships. Strong digital competence (Microsoft 365, email, internet). Ability to solve problems independently and as part of a team. Knowledge of health and safety issues. Ability to participate in networks to share good practice and exchange information. Enthusiastic and motivated learner. Team player with flexibility and adaptability. Calm under pressure with attention to detail. Willingness to learn new technologies. Organised and self-disciplined. Entry requirements: an A-Level in ICT OR an International Baccalaureate at Level 3 ICT OR a Level 3 apprenticeship in a similar subject OR a BTEC Extended Diploma in IT (180 credits) You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours : 36.5 hours per week. Benefits: Pension: Three attractive pension schemes (depending on grade). Recognition: Long service rewards and recognition programmes. Annual leave: 4 shutdown days, 8 statutory days, plus 26 days (Grades 1A-5) or 30 days (Grades 6-9). Health & wellbeing: Access to EAP, medical/dental cash plans, insurance, eyecare, and Warwick Sport facilities (gym, pool, fitness classes, climbing wall). Personal development: Leadership and management development programmes; career-focused courses via the Centre for Lifelong Learning. Travel & transport: Campus transport services and bike hire options. Employee discounts: Savings on travel, dining, shopping, entertainment, Warwick hotel bookings, and Arts Centre events. Work/life balance: Flexible working, career breaks, generous parental leave, and on-campus childcare services. Future prospects: On completion, you'll have a recognised qualification and practical experience, opening doors to roles such as Network Engineer or other IT infrastructure positions. There are strong opportunities for progression within the University or across the wider technology sector. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
05/12/2025
Full time
Employer description: The University of Warwick is a world-class institution committed to innovation and excellence. Its Information and Digital Group (IDG) delivers cutting-edge digital services that empower students, academics, and staff. Within IDG, the Infrastructure & Operations (I&O) team ensures reliable, secure, and high-performing IT systems and networks, supporting teaching, research, and administration across campus. Overview: Join our Network team and kick-start your career in IT! You'll work alongside experienced engineers, gaining hands-on experience in maintaining and improving the University's network services. Key responsibilities include: Assisting with network support and troubleshooting. Supporting maintenance tasks such as switch configuration, patch/cable management, and equipment testing. Monitoring network performance and availability. Helping with planned upgrades and hardware replacements. Recording and closing incidents following established processes. You'll also complete structured training leading to a Level 4 Network Engineer qualification. Required skills: Demonstrable IT skills gained through a formal role, education, or hobby. Experience working in a team to deliver high-quality services. Experience providing advice and guidance to customers and colleagues. Ability to manage time and meet deadlines. Excellent spoken and written communication skills and ability to build effective relationships. Strong digital competence (Microsoft 365, email, internet). Ability to solve problems independently and as part of a team. Knowledge of health and safety issues. Ability to participate in networks to share good practice and exchange information. Enthusiastic and motivated learner. Team player with flexibility and adaptability. Calm under pressure with attention to detail. Willingness to learn new technologies. Organised and self-disciplined. Entry requirements: an A-Level in ICT OR an International Baccalaureate at Level 3 ICT OR a Level 3 apprenticeship in a similar subject OR a BTEC Extended Diploma in IT (180 credits) You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours : 36.5 hours per week. Benefits: Pension: Three attractive pension schemes (depending on grade). Recognition: Long service rewards and recognition programmes. Annual leave: 4 shutdown days, 8 statutory days, plus 26 days (Grades 1A-5) or 30 days (Grades 6-9). Health & wellbeing: Access to EAP, medical/dental cash plans, insurance, eyecare, and Warwick Sport facilities (gym, pool, fitness classes, climbing wall). Personal development: Leadership and management development programmes; career-focused courses via the Centre for Lifelong Learning. Travel & transport: Campus transport services and bike hire options. Employee discounts: Savings on travel, dining, shopping, entertainment, Warwick hotel bookings, and Arts Centre events. Work/life balance: Flexible working, career breaks, generous parental leave, and on-campus childcare services. Future prospects: On completion, you'll have a recognised qualification and practical experience, opening doors to roles such as Network Engineer or other IT infrastructure positions. There are strong opportunities for progression within the University or across the wider technology sector. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
Jem Computer Systems is a well-established IT service provider based in Cupar, Fife. We specialise in computer sales, maintenance, and support services for both businesses and private clients across the region. With decades of experience, our team is committed to delivering high-quality, reliable IT solutions-everything from system builds and refurbishing, to virus removal, network troubleshooting, and data services. We pride ourselves on excellent customer care, technical expertise, and staying up to date with the latest hardware and software developments. As part of the business community at Cupar Trading Estate, we have solid facilities and strong links with local businesses, schools, and organisations. Overview: An exciting opportunity for someone keen to learn, grow and gain hands-on experience in a fully equipped IT workshop. You will work alongside experienced engineers and be involved in many aspects of hardware, software, and customer support. Responsibilities: Computer assembly and setup Software installation and configuration Upgrades, repairs and virus / malware removal Troubleshooting and diagnostics Data recovery, transfer and backup solutions Case management and customer support What we're looking for: A strong interest in IT hardware and software, willing to learn from the ground up A logical, methodical approach to diagnosing and solving problems Good communication skills; able to explain technical issues in ways non-technical users can understand Reliable, organised, with attention to detail A positive attitude, willing to take initiative and ask questions Able to drive ( essential ) Salary: £17,000 per annum Working hours: 35 hours per week, Monday to Friday, 9am to 5pm What you'll get - company benefits: Structured apprenticeship training: Guided learning with skilled mentors; combination of on-the-job experience and theoretical training Formal qualification: Opportunity to gain recognised IT / engineering qualification Hands-on experience: Exposure to a wide variety of hardware, software, and customer types-business and home users Supportive team environment: Work with experienced technicians, ongoing coaching and feedback Career progression: Potential to move into a junior or technician role once apprenticeship is successfully completed Employee discount: On computer hardware, peripherals, and services offered by Jem Computer Systems Tools and equipment provided: Access to workshop tools, diagnostic software, test hardware Contributory pension, holiday entitlement: As per statutory requirements, plus any additional company provisions Modern workshop facilities: Well-equipped workspace at Cupar Business Centre; good transport links If you are enthusiastic, driven, and looking to build a solid foundation in IT, we'd love to hear from you! Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
05/12/2025
Full time
Jem Computer Systems is a well-established IT service provider based in Cupar, Fife. We specialise in computer sales, maintenance, and support services for both businesses and private clients across the region. With decades of experience, our team is committed to delivering high-quality, reliable IT solutions-everything from system builds and refurbishing, to virus removal, network troubleshooting, and data services. We pride ourselves on excellent customer care, technical expertise, and staying up to date with the latest hardware and software developments. As part of the business community at Cupar Trading Estate, we have solid facilities and strong links with local businesses, schools, and organisations. Overview: An exciting opportunity for someone keen to learn, grow and gain hands-on experience in a fully equipped IT workshop. You will work alongside experienced engineers and be involved in many aspects of hardware, software, and customer support. Responsibilities: Computer assembly and setup Software installation and configuration Upgrades, repairs and virus / malware removal Troubleshooting and diagnostics Data recovery, transfer and backup solutions Case management and customer support What we're looking for: A strong interest in IT hardware and software, willing to learn from the ground up A logical, methodical approach to diagnosing and solving problems Good communication skills; able to explain technical issues in ways non-technical users can understand Reliable, organised, with attention to detail A positive attitude, willing to take initiative and ask questions Able to drive ( essential ) Salary: £17,000 per annum Working hours: 35 hours per week, Monday to Friday, 9am to 5pm What you'll get - company benefits: Structured apprenticeship training: Guided learning with skilled mentors; combination of on-the-job experience and theoretical training Formal qualification: Opportunity to gain recognised IT / engineering qualification Hands-on experience: Exposure to a wide variety of hardware, software, and customer types-business and home users Supportive team environment: Work with experienced technicians, ongoing coaching and feedback Career progression: Potential to move into a junior or technician role once apprenticeship is successfully completed Employee discount: On computer hardware, peripherals, and services offered by Jem Computer Systems Tools and equipment provided: Access to workshop tools, diagnostic software, test hardware Contributory pension, holiday entitlement: As per statutory requirements, plus any additional company provisions Modern workshop facilities: Well-equipped workspace at Cupar Business Centre; good transport links If you are enthusiastic, driven, and looking to build a solid foundation in IT, we'd love to hear from you! Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
The Vacancy The role of the IT Infrastructure Services Manager is to manage the IT Infrastructure Services team and to ensure the firm's diverse technical operations are managed effectively. The services include, but are not limited to hardware, software, networking and network security in both physical and virtual environments. The main objective is to ensure all services and systems are resilient, secure and always available to our colleagues with maximum availability. This role reports directly to the Head of IT Cloud & Infrastructure, has direct reports and will also need to work closely with other technical and project teams. Inclusiveness and Diversity At Fieldfisher, led by the social model of disability, we are working towards removing accessibility barriers and maximising disability and neurodiversity inclusion in our recruitment processes. Should you have any accessibility requirements, please contact a member of Fieldfisher's Recruitment Team who will work with you to implement suitable adjustments at any stage of the recruitment process. All conversations are treated in the strictest of confidence and we would appreciate your feedback to ensure we can provide an accessible and enjoyable recruitment process. A bit about the role Developing, plan, build and optimize IT Infrastructure in accordance with Industry standards and compliance policies such as ISO 27001 and Cyber Essentials Plus. Manage data centres and network service providers to comply with security/compliance policies. Manage Azure Subscriptions, and planning ensuring billing closely monitored Maintain accurate and up-to-date inventory of hardware and software assets, ensuring these are under support and licenced. Continuously assess and remediate vulnerabilities in the IT infrastructure to minimize the window of opportunity for attackers. Manage and cultivate high-performing teams across Cloud & Platform, Modern User Workspace and IT-Networking, investing the time to ensure efficient team utilisation and productivity. Reporting on all projects within the infrastructure team highlighting risk, budget discrepancies and successes. Monitor and report on IT system availability and application performance against metrics and performance standards. Liaising with team members to ensure that problem management is completed effectively and in conjunction with the Problem Manager. Create, manage and ensure Infrastructure budgets are adhered to and expenditure is optimised and reduced with a particular focus on SaaS and cloud service costs Create and maintain accurate documentation in relation to the infrastructure, in particular the WAN and LAN design, firewall configuration, and any specific application design and configuration Manage IT vendors, ensuring adherence to agreed KPIs and SLAs, and escalate issues as necessary. Contribute to the drive of automation and continuous improvement of services and support, and maximizing value of existing tools and technologies Ensuring server templates and images follow best-practice and adhere to security baselines Ensure regular service delivery meetings are held, act as a key escalation point within the firm and feed into contract negotiation for renewed and enhanced services A bit about you The ideal candidate will have a proven background in information technology and will possess the following skills and experience: Minimum of five years' experience of managing IT Systems and IT Technicians, ideally managing remote teams across multiple locations Extensive experience in managing complex IT infrastructures, including LAN, WAN, and cloud-based networks Extensive knowledge of core IT services such as servers and networking, backup and recovery, security solutions, applications and end user computing Extensive practical experience of Windows Server and Azure AD, M365, Exchange, and VMWare vSphere/ESX. Citrix experience would be an advantage Experience of working within an ITIL framework, ideally certified at a minimum or ITIL Foundation Version 3 Experience of security and governance frameworks Experience of coaching and developing a team or other colleagues Proven experience of managing complex technical projects Previous experience in creating and delivering technical roadmaps Strong leadership and management skills, including experience managing remote teams Excellent communication skills and the ability to work collaboratively with stakeholders, vendors, and team members. Ability and willingness to travel as required ensuring project success Highly focused attention to detail. Flexible and adaptable
05/12/2025
Full time
The Vacancy The role of the IT Infrastructure Services Manager is to manage the IT Infrastructure Services team and to ensure the firm's diverse technical operations are managed effectively. The services include, but are not limited to hardware, software, networking and network security in both physical and virtual environments. The main objective is to ensure all services and systems are resilient, secure and always available to our colleagues with maximum availability. This role reports directly to the Head of IT Cloud & Infrastructure, has direct reports and will also need to work closely with other technical and project teams. Inclusiveness and Diversity At Fieldfisher, led by the social model of disability, we are working towards removing accessibility barriers and maximising disability and neurodiversity inclusion in our recruitment processes. Should you have any accessibility requirements, please contact a member of Fieldfisher's Recruitment Team who will work with you to implement suitable adjustments at any stage of the recruitment process. All conversations are treated in the strictest of confidence and we would appreciate your feedback to ensure we can provide an accessible and enjoyable recruitment process. A bit about the role Developing, plan, build and optimize IT Infrastructure in accordance with Industry standards and compliance policies such as ISO 27001 and Cyber Essentials Plus. Manage data centres and network service providers to comply with security/compliance policies. Manage Azure Subscriptions, and planning ensuring billing closely monitored Maintain accurate and up-to-date inventory of hardware and software assets, ensuring these are under support and licenced. Continuously assess and remediate vulnerabilities in the IT infrastructure to minimize the window of opportunity for attackers. Manage and cultivate high-performing teams across Cloud & Platform, Modern User Workspace and IT-Networking, investing the time to ensure efficient team utilisation and productivity. Reporting on all projects within the infrastructure team highlighting risk, budget discrepancies and successes. Monitor and report on IT system availability and application performance against metrics and performance standards. Liaising with team members to ensure that problem management is completed effectively and in conjunction with the Problem Manager. Create, manage and ensure Infrastructure budgets are adhered to and expenditure is optimised and reduced with a particular focus on SaaS and cloud service costs Create and maintain accurate documentation in relation to the infrastructure, in particular the WAN and LAN design, firewall configuration, and any specific application design and configuration Manage IT vendors, ensuring adherence to agreed KPIs and SLAs, and escalate issues as necessary. Contribute to the drive of automation and continuous improvement of services and support, and maximizing value of existing tools and technologies Ensuring server templates and images follow best-practice and adhere to security baselines Ensure regular service delivery meetings are held, act as a key escalation point within the firm and feed into contract negotiation for renewed and enhanced services A bit about you The ideal candidate will have a proven background in information technology and will possess the following skills and experience: Minimum of five years' experience of managing IT Systems and IT Technicians, ideally managing remote teams across multiple locations Extensive experience in managing complex IT infrastructures, including LAN, WAN, and cloud-based networks Extensive knowledge of core IT services such as servers and networking, backup and recovery, security solutions, applications and end user computing Extensive practical experience of Windows Server and Azure AD, M365, Exchange, and VMWare vSphere/ESX. Citrix experience would be an advantage Experience of working within an ITIL framework, ideally certified at a minimum or ITIL Foundation Version 3 Experience of security and governance frameworks Experience of coaching and developing a team or other colleagues Proven experience of managing complex technical projects Previous experience in creating and delivering technical roadmaps Strong leadership and management skills, including experience managing remote teams Excellent communication skills and the ability to work collaboratively with stakeholders, vendors, and team members. Ability and willingness to travel as required ensuring project success Highly focused attention to detail. Flexible and adaptable
The opportunity: An exciting time to join a global manufacturing and engineering firm with multiple sites UK wide/globally. The role will offer longevity and a long term career with the chance to work on big infra projects. It is a great opportunity for a senior tech/fairly recent IT Leader to step up and join a Global firm and all the opportunity that will bring. Alternatively you could be an established leader looking for a long term home. Description of the company: The IT Department is a global department with technicians and support based at most sites. The work is shared and IT deal with issues from all sites (nobody is allocated their own site), therefore a great deal of communication skills and flexibility is required. The UK business currently employs around (Apply online only) employees with an average service history of 12 years. Stockport has around (Apply online only) staff and the average length of service here is 11 years. Role Purpose: To support Computer applications and platforms within an office and manufacturing environment. The team are therefore both 1st and 2nd line focused but the added ability to get heavily involved in a high number of 3rd line projects. You will provide unparalleled IT support services while managing day-to-day operations alongside other Technicians in UK Wide sites and supporting the Global IT Team based in the US. This role requires a mix of technical expertise and a strong focus on delivering white-glove service levels. The ideal candidate will be have a good mix of skills including the ability to converse across a range of business levels and will have a solid understanding of Google Workspace, Citrix environments, and advanced troubleshooting of Windows operating systems. Roles & Responsibilities: Responsible for a few engineers in the U.K and working with the support of various IT Leaders, based in global cost centres in the U.S/Singapore. Respond to requests for technical assistance in person, via phone and helpdesk. Assist with diagnosing and resolving technical hardware and software issues. Log all helpdesk interactions. Follow standard operating procedures. Redirect IT issues to appropriate resources. Identify and escalate issues requiring urgent attention. Create and maintain user accounts in Active directory and Google Administration console. Build and refurbish PC Base and Laptops as required. Other duties and projects as assigned. Requirements: Google experience using and/or supporting components of the Google Suite of applications including, but not limited to Gmail, Google Docs, Google Sheets and Google Calendar. (Not essential) MCP (Microsoft Certified Professional) in Windows 10/11 environment. (Not Essential) Understanding and experience of CompTIA A+ (PC Hardware Break Fix), exposure to Windows Server environment, SQL, Jira Helpdesk and bespoke system support would be advantageous. 1-2 year experience in an IT support role both desk and shop floor. HNC/HND or degree equivalent in Computing (Not essential)
05/12/2025
Full time
The opportunity: An exciting time to join a global manufacturing and engineering firm with multiple sites UK wide/globally. The role will offer longevity and a long term career with the chance to work on big infra projects. It is a great opportunity for a senior tech/fairly recent IT Leader to step up and join a Global firm and all the opportunity that will bring. Alternatively you could be an established leader looking for a long term home. Description of the company: The IT Department is a global department with technicians and support based at most sites. The work is shared and IT deal with issues from all sites (nobody is allocated their own site), therefore a great deal of communication skills and flexibility is required. The UK business currently employs around (Apply online only) employees with an average service history of 12 years. Stockport has around (Apply online only) staff and the average length of service here is 11 years. Role Purpose: To support Computer applications and platforms within an office and manufacturing environment. The team are therefore both 1st and 2nd line focused but the added ability to get heavily involved in a high number of 3rd line projects. You will provide unparalleled IT support services while managing day-to-day operations alongside other Technicians in UK Wide sites and supporting the Global IT Team based in the US. This role requires a mix of technical expertise and a strong focus on delivering white-glove service levels. The ideal candidate will be have a good mix of skills including the ability to converse across a range of business levels and will have a solid understanding of Google Workspace, Citrix environments, and advanced troubleshooting of Windows operating systems. Roles & Responsibilities: Responsible for a few engineers in the U.K and working with the support of various IT Leaders, based in global cost centres in the U.S/Singapore. Respond to requests for technical assistance in person, via phone and helpdesk. Assist with diagnosing and resolving technical hardware and software issues. Log all helpdesk interactions. Follow standard operating procedures. Redirect IT issues to appropriate resources. Identify and escalate issues requiring urgent attention. Create and maintain user accounts in Active directory and Google Administration console. Build and refurbish PC Base and Laptops as required. Other duties and projects as assigned. Requirements: Google experience using and/or supporting components of the Google Suite of applications including, but not limited to Gmail, Google Docs, Google Sheets and Google Calendar. (Not essential) MCP (Microsoft Certified Professional) in Windows 10/11 environment. (Not Essential) Understanding and experience of CompTIA A+ (PC Hardware Break Fix), exposure to Windows Server environment, SQL, Jira Helpdesk and bespoke system support would be advantageous. 1-2 year experience in an IT support role both desk and shop floor. HNC/HND or degree equivalent in Computing (Not essential)
An exciting time to join a global manufacturing and engineering firm with multiple sites UK wide/globally. The role will offer longevity and a long term career with the chance to work on big infra projects. It is a great opportunity for a senior tech/fairly recent IT Leader to step up and join a Global firm and all the opportunity that will bring. Alternatively you could be an established leader looking for a long term home. Description of the company: The IT Department is a global department with technicians and support based at most sites. The work is shared and IT deal with issues from all sites (nobody is allocated their own site), therefore a great deal of communication skills and flexibility is required. The UK business currently employs around (Apply online only) employees with an average service history of 12 years. Stockport has around (Apply online only) staff and the average length of service here is 11 years. Role Purpose: To support Computer applications and platforms within an office and manufacturing environment. The team are therefore both 1st and 2nd line focused but the added ability to get heavily involved in a high number of 3rd line projects. You will provide unparalleled IT support services while managing day-to-day operations alongside other Technicians in UK Wide sites and supporting the Global IT Team based in the US. This role requires a mix of technical expertise and a strong focus on delivering white-glove service levels. The ideal candidate will be have a good mix of skills including the ability to converse across a range of business levels and will have a solid understanding of Google Workspace, Citrix environments, and advanced troubleshooting of Windows operating systems. Roles & Responsibilities: Responsible for a few engineers in the U.K and working with the support of various IT Leaders, based in global cost centres in the U.S/Singapore. Respond to requests for technical assistance in person, via phone and helpdesk. Assist with diagnosing and resolving technical hardware and software issues. Log all helpdesk interactions. Follow standard operating procedures. Redirect IT issues to appropriate resources. Identify and escalate issues requiring urgent attention. Create and maintain user accounts in Active directory and Google Administration console. Build and refurbish PC Base and Laptops as required. Other duties and projects as assigned. Requirements: Google experience using and/or supporting components of the Google Suite of applications including, but not limited to Gmail, Google Docs, Google Sheets and Google Calendar. (Not essential) MCP (Microsoft Certified Professional) in Windows 10/11 environment. (Not Essential) Understanding and experience of CompTIA A+ (PC Hardware Break Fix), exposure to Windows Server environment, SQL, Jira Helpdesk and bespoke system support would be advantageous. 1-2 year experience in an IT support role both desk and shop floor. HNC/HND or degree equivalent in Computing (Not essential)
05/12/2025
Full time
An exciting time to join a global manufacturing and engineering firm with multiple sites UK wide/globally. The role will offer longevity and a long term career with the chance to work on big infra projects. It is a great opportunity for a senior tech/fairly recent IT Leader to step up and join a Global firm and all the opportunity that will bring. Alternatively you could be an established leader looking for a long term home. Description of the company: The IT Department is a global department with technicians and support based at most sites. The work is shared and IT deal with issues from all sites (nobody is allocated their own site), therefore a great deal of communication skills and flexibility is required. The UK business currently employs around (Apply online only) employees with an average service history of 12 years. Stockport has around (Apply online only) staff and the average length of service here is 11 years. Role Purpose: To support Computer applications and platforms within an office and manufacturing environment. The team are therefore both 1st and 2nd line focused but the added ability to get heavily involved in a high number of 3rd line projects. You will provide unparalleled IT support services while managing day-to-day operations alongside other Technicians in UK Wide sites and supporting the Global IT Team based in the US. This role requires a mix of technical expertise and a strong focus on delivering white-glove service levels. The ideal candidate will be have a good mix of skills including the ability to converse across a range of business levels and will have a solid understanding of Google Workspace, Citrix environments, and advanced troubleshooting of Windows operating systems. Roles & Responsibilities: Responsible for a few engineers in the U.K and working with the support of various IT Leaders, based in global cost centres in the U.S/Singapore. Respond to requests for technical assistance in person, via phone and helpdesk. Assist with diagnosing and resolving technical hardware and software issues. Log all helpdesk interactions. Follow standard operating procedures. Redirect IT issues to appropriate resources. Identify and escalate issues requiring urgent attention. Create and maintain user accounts in Active directory and Google Administration console. Build and refurbish PC Base and Laptops as required. Other duties and projects as assigned. Requirements: Google experience using and/or supporting components of the Google Suite of applications including, but not limited to Gmail, Google Docs, Google Sheets and Google Calendar. (Not essential) MCP (Microsoft Certified Professional) in Windows 10/11 environment. (Not Essential) Understanding and experience of CompTIA A+ (PC Hardware Break Fix), exposure to Windows Server environment, SQL, Jira Helpdesk and bespoke system support would be advantageous. 1-2 year experience in an IT support role both desk and shop floor. HNC/HND or degree equivalent in Computing (Not essential)
We are currently urgently recruiting for the attached opportunity below. To show your interest simply reply to this email and we'll arrange a good time to speak with you. They are a global business based in Sheffield that offer a great chance to secure long term employment with a true global organisation. Job description: Benefits: Salary negotiable 25 days holidays (plus stats) + 4% Pension + Life x 3 + Free Parking Cycle Scheme + EAP + Enhanced Family Benefits The opportunity: An exciting time to join a global manufacturing and engineering firm with multiple sites UK wide/globally. The role will offer longevity and a long term career with the chance to work on big infra projects. It is a great opportunity for a senior tech/fairly recent IT Leader to step up and join a Global firm and all the opportunity that will bring. Alternatively you could be an established leader looking for a long term home. Description of the company: The IT Department is a global department with technicians and support based at most sites. The work is shared and IT deal with issues from all sites (nobody is allocated their own site), therefore a great deal of communication skills and flexibility is required. The UK business currently employs around (Apply online only) employees with an average service history of 12 years. Stockport has around (Apply online only) staff and the average length of service here is 11 years. Role Purpose: To support Computer applications and platforms within an office and manufacturing environment. The team are therefore both 1st and 2nd line focused but the added ability to get heavily involved in a high number of 3rd line projects. You will provide unparalleled IT support services while managing day-to-day operations alongside other Technicians in UK Wide sites and supporting the Global IT Team based in the US. This role requires a mix of technical expertise and a strong focus on delivering white-glove service levels. The ideal candidate will be have a good mix of skills including the ability to converse across a range of business levels and will have a solid understanding of Google Workspace, Citrix environments, and advanced troubleshooting of Windows operating systems. Roles & Responsibilities: Responsible for a few engineers in the U.K and working with the support of various IT Leaders, based in global cost centres in the U.S/Singapore. Respond to requests for technical assistance in person, via phone and helpdesk. Assist with diagnosing and resolving technical hardware and software issues. Log all helpdesk interactions. Follow standard operating procedures. Redirect IT issues to appropriate resources. Identify and escalate issues requiring urgent attention. Create and maintain user accounts in Active directory and Google Administration console. Build and refurbish PC Base and Laptops as required. Other duties and projects as assigned. Requirements: Google experience using and/or supporting components of the Google Suite of applications including, but not limited to Gmail, Google Docs, Google Sheets and Google Calendar. (Not essential) MCP (Microsoft Certified Professional) in Windows 10/11 environment. (Not Essential) Understanding and experience of CompTIA A+ (PC Hardware Break Fix), exposure to Windows Server environment, SQL, Jira Helpdesk and bespoke system support would be advantageous. 1-2 year experience in an IT support role both desk and shop floor. HNC/HND or degree equivalent in Computing (Not essential)
05/12/2025
Full time
We are currently urgently recruiting for the attached opportunity below. To show your interest simply reply to this email and we'll arrange a good time to speak with you. They are a global business based in Sheffield that offer a great chance to secure long term employment with a true global organisation. Job description: Benefits: Salary negotiable 25 days holidays (plus stats) + 4% Pension + Life x 3 + Free Parking Cycle Scheme + EAP + Enhanced Family Benefits The opportunity: An exciting time to join a global manufacturing and engineering firm with multiple sites UK wide/globally. The role will offer longevity and a long term career with the chance to work on big infra projects. It is a great opportunity for a senior tech/fairly recent IT Leader to step up and join a Global firm and all the opportunity that will bring. Alternatively you could be an established leader looking for a long term home. Description of the company: The IT Department is a global department with technicians and support based at most sites. The work is shared and IT deal with issues from all sites (nobody is allocated their own site), therefore a great deal of communication skills and flexibility is required. The UK business currently employs around (Apply online only) employees with an average service history of 12 years. Stockport has around (Apply online only) staff and the average length of service here is 11 years. Role Purpose: To support Computer applications and platforms within an office and manufacturing environment. The team are therefore both 1st and 2nd line focused but the added ability to get heavily involved in a high number of 3rd line projects. You will provide unparalleled IT support services while managing day-to-day operations alongside other Technicians in UK Wide sites and supporting the Global IT Team based in the US. This role requires a mix of technical expertise and a strong focus on delivering white-glove service levels. The ideal candidate will be have a good mix of skills including the ability to converse across a range of business levels and will have a solid understanding of Google Workspace, Citrix environments, and advanced troubleshooting of Windows operating systems. Roles & Responsibilities: Responsible for a few engineers in the U.K and working with the support of various IT Leaders, based in global cost centres in the U.S/Singapore. Respond to requests for technical assistance in person, via phone and helpdesk. Assist with diagnosing and resolving technical hardware and software issues. Log all helpdesk interactions. Follow standard operating procedures. Redirect IT issues to appropriate resources. Identify and escalate issues requiring urgent attention. Create and maintain user accounts in Active directory and Google Administration console. Build and refurbish PC Base and Laptops as required. Other duties and projects as assigned. Requirements: Google experience using and/or supporting components of the Google Suite of applications including, but not limited to Gmail, Google Docs, Google Sheets and Google Calendar. (Not essential) MCP (Microsoft Certified Professional) in Windows 10/11 environment. (Not Essential) Understanding and experience of CompTIA A+ (PC Hardware Break Fix), exposure to Windows Server environment, SQL, Jira Helpdesk and bespoke system support would be advantageous. 1-2 year experience in an IT support role both desk and shop floor. HNC/HND or degree equivalent in Computing (Not essential)
IT & Automation Technician - Exiting role to work for a fast growing e-commerce brand who are opening a new HQ due to their growth.£30,000 - £33,000 - Fully On-site - You will need to work a shift pattern of 2pm - 10pm.The TeamYou'll be working with a group of great people who think independently but collaborate as a strong team to deliver exceptional results. Career progression? Absolutely - there are plenty of opportunities to grow and develop, as their rapid growth continues.This RoleThey are currently embarking on a journey to become the most efficient ecommerce fulfilment centre in the UK.Implementing that ambition involves a whole host of shiny new automation equipment. From conveyors to SLAM machines and from pick-to-light to right-size packaging machines - their new warehouse will be a hive of efficient automation!You'll play a crucial role in keeping all of that technology running smoothly, through a mix of proactive and reactive maintenance programmes.Added to that, when not maintaining the automation equipment, you'll play an important part in providing first line IT support to their 200+ users and working on IT infrastructure projects.This is a really interesting role which is split two-fold:Firstly, you'll be solely responsible for maintaining, troubleshooting and repairing a whole range of advanced automated picking and packing equipment throughout our new state-of-the-art fulfilment centre.Second, you'll be a crucial part of their small, hands-on IT team, keeping their team connected, secure and productive.This role will be on a 2pm - 10pm shift pattern 5 days a week, which may sometimes include weekends.You may also occasionally have to work other hours, outside of our fulfilment centre hours of operation in order to service, maintain, fix or install equipment without impacting on our operations and service levels.Your responsibilities will include: Sole responsibility for the fulfilment centre automation equipment and machinery Carrying out proactive maintenance on all machinery and equipment to maximise up time and prevent breakdowns Keeping the machinery and equipment in good overall condition, including regular cleaning Fault diagnosis and reactive repairs in our live fulfilment centre getting production lines back up and running quickly when they break down Provide front-line support for users, both hardware and software, quickly diagnosing and troubleshooting issues with a range of tech, including PCs, laptops, tablets, mobile devices and a variety of printers Assisting the IT Manager with IT infrastructure project work Ensuring they always have sufficient spare parts, tools & supplies on hand in order to fix the machinery and equipment quickly when breakdowns happen to minimise down time Maintain a strong relationship with the manufacturers of the equipment, staying up to date with the latest innovations and best practicesSkills & experience: You must have a mechanical/technical background, ideally in a fulfilment centerenvironment (although that's not a requirement) You'll be a 'tinkerer' and be very 'handy'. You'll know one end of a screwdriver from another, with a love of learning how things work You'll be obsessed with improving systems & processes - always looking for smallimprovements that compound to make big differences Ideally, you'll have experience with the MS365 and Ubiquiti environments, with a good understanding of their administration You'll be highly IT literate with a love of technology, have a can-do attitude and be the kind of person that just 'gets stuff done'!Sponsorship will not be available for this role and you will need to be based within commuting distance of Aylesford, Kent.We are interviewing currently so apply now for immediate consideration for the IT & Automation Technician position or contact Stuart Barnes at ITSS Recruitment for further information.
05/12/2025
Full time
IT & Automation Technician - Exiting role to work for a fast growing e-commerce brand who are opening a new HQ due to their growth.£30,000 - £33,000 - Fully On-site - You will need to work a shift pattern of 2pm - 10pm.The TeamYou'll be working with a group of great people who think independently but collaborate as a strong team to deliver exceptional results. Career progression? Absolutely - there are plenty of opportunities to grow and develop, as their rapid growth continues.This RoleThey are currently embarking on a journey to become the most efficient ecommerce fulfilment centre in the UK.Implementing that ambition involves a whole host of shiny new automation equipment. From conveyors to SLAM machines and from pick-to-light to right-size packaging machines - their new warehouse will be a hive of efficient automation!You'll play a crucial role in keeping all of that technology running smoothly, through a mix of proactive and reactive maintenance programmes.Added to that, when not maintaining the automation equipment, you'll play an important part in providing first line IT support to their 200+ users and working on IT infrastructure projects.This is a really interesting role which is split two-fold:Firstly, you'll be solely responsible for maintaining, troubleshooting and repairing a whole range of advanced automated picking and packing equipment throughout our new state-of-the-art fulfilment centre.Second, you'll be a crucial part of their small, hands-on IT team, keeping their team connected, secure and productive.This role will be on a 2pm - 10pm shift pattern 5 days a week, which may sometimes include weekends.You may also occasionally have to work other hours, outside of our fulfilment centre hours of operation in order to service, maintain, fix or install equipment without impacting on our operations and service levels.Your responsibilities will include: Sole responsibility for the fulfilment centre automation equipment and machinery Carrying out proactive maintenance on all machinery and equipment to maximise up time and prevent breakdowns Keeping the machinery and equipment in good overall condition, including regular cleaning Fault diagnosis and reactive repairs in our live fulfilment centre getting production lines back up and running quickly when they break down Provide front-line support for users, both hardware and software, quickly diagnosing and troubleshooting issues with a range of tech, including PCs, laptops, tablets, mobile devices and a variety of printers Assisting the IT Manager with IT infrastructure project work Ensuring they always have sufficient spare parts, tools & supplies on hand in order to fix the machinery and equipment quickly when breakdowns happen to minimise down time Maintain a strong relationship with the manufacturers of the equipment, staying up to date with the latest innovations and best practicesSkills & experience: You must have a mechanical/technical background, ideally in a fulfilment centerenvironment (although that's not a requirement) You'll be a 'tinkerer' and be very 'handy'. You'll know one end of a screwdriver from another, with a love of learning how things work You'll be obsessed with improving systems & processes - always looking for smallimprovements that compound to make big differences Ideally, you'll have experience with the MS365 and Ubiquiti environments, with a good understanding of their administration You'll be highly IT literate with a love of technology, have a can-do attitude and be the kind of person that just 'gets stuff done'!Sponsorship will not be available for this role and you will need to be based within commuting distance of Aylesford, Kent.We are interviewing currently so apply now for immediate consideration for the IT & Automation Technician position or contact Stuart Barnes at ITSS Recruitment for further information.
Data Centre Operations Manager Permanent - £100k - £110k + strong benefits Location: Remote Your new company I'm currently looking for a Data Centre Operations Manager to join a genuinely exciting business with great growth plans and execution so far. It's a rare opportunity to join a fast-scaling technology organisation at the forefront of AI and high-performance computing infrastructure. With a bold vision to deploy 3GW of data centre capacity by 2030, the company is building the physical backbone for a new generation of compute-intensive workloads. The business is an NVIDIA Cloud Partner and is a key organisation in the global on-demand GPU market. Your new role As Data Centre Operations Manager, you are the guardian of operational excellence across the data centre portfolio. This is a hands-on leadership role requiring someone who can manage the critical balance between uptime, efficiency, compliance, and continuous improvement in a demanding 24x7 environment. You will be responsible for the day-to-day performance of the data centre facilities, ensuring the AI and HPC infrastructure runs reliably, efficiently, and safely. You'll build and lead operational teams, implement world-class procedures, and drive the operational discipline that enables delivery on its commitments to customers. Key parts of the role: Deliver Operational Leadership and Excellence: Ensure maximum uptime, efficiency, and reliability. Build High-Performing Teams: Recruit, train, and lead teams of engineers and technicians. Drive Continuous Improvement: Implement operational frameworks and improvement initiatives that enhance efficiency, sustainability, reliability, and cost-effectiveness. Standards & Procedures: Implement and enforce standard operating procedures (SOPs), maintenance schedules, and incident response protocols Systems & Asset Management: Ensure the integrity and accuracy of data within the Data Centre Infrastructure Management (DCIM) system, including asset tracking, environmental monitoring, and capacity planning Vendor & Stakeholder Management: Manage vendor and contractor relationships, including maintenance providers, equipment suppliers, and service partners What you'll need to succeed 3+ years' experience in managing multi-site or hyperscale data centre operations, with 5-8 years of experience in data centre operations or facilities management. A strong understanding of data centre systems, including electrical, mechanical, HVAC, UPS, generators, fire suppression, and structured cabling Solid knowledge of IT infrastructure (servers, storage, network equipment, GPU clusters) and its interaction with facility systems Demonstrable ability to build, mentor, and lead operational teams in high-uptime, SLA-driven, 24x7 environments Proficiency in DCIM tools and asset management systems for monitoring, capacity planning, operational reporting and conducting asset audits. Hands-on experience with critical infrastructure systems and routine maintenance procedures Expert knowledge of industry standards and best practices (ISO 27001, ISO 50001, ASHRAE, Uptime Institute Tier Standards) Excellent communication, organisational, problem-solving, leadership and interpersonal skills. Strong communication skills with the ability to manage stakeholders and coordinate across departments Bachelor's degree in Electrical, Mechanical, or Computer Engineering, Information Technology, or related discipline Master's degree in Engineering, IT Management, or related field Professional certifications: CDCP (Certified Data Centre Professional), CDCS (Certified Data Centre Specialist), BICSI DCDC, or PMP What you'll get in return Strong salary (Up to £110k) and benefits Share options and long-term incentives Unlimited holiday policy 100% remote working with flexible hours A culture of internal promotion and career development Enhanced family-friendly policies What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
05/12/2025
Full time
Data Centre Operations Manager Permanent - £100k - £110k + strong benefits Location: Remote Your new company I'm currently looking for a Data Centre Operations Manager to join a genuinely exciting business with great growth plans and execution so far. It's a rare opportunity to join a fast-scaling technology organisation at the forefront of AI and high-performance computing infrastructure. With a bold vision to deploy 3GW of data centre capacity by 2030, the company is building the physical backbone for a new generation of compute-intensive workloads. The business is an NVIDIA Cloud Partner and is a key organisation in the global on-demand GPU market. Your new role As Data Centre Operations Manager, you are the guardian of operational excellence across the data centre portfolio. This is a hands-on leadership role requiring someone who can manage the critical balance between uptime, efficiency, compliance, and continuous improvement in a demanding 24x7 environment. You will be responsible for the day-to-day performance of the data centre facilities, ensuring the AI and HPC infrastructure runs reliably, efficiently, and safely. You'll build and lead operational teams, implement world-class procedures, and drive the operational discipline that enables delivery on its commitments to customers. Key parts of the role: Deliver Operational Leadership and Excellence: Ensure maximum uptime, efficiency, and reliability. Build High-Performing Teams: Recruit, train, and lead teams of engineers and technicians. Drive Continuous Improvement: Implement operational frameworks and improvement initiatives that enhance efficiency, sustainability, reliability, and cost-effectiveness. Standards & Procedures: Implement and enforce standard operating procedures (SOPs), maintenance schedules, and incident response protocols Systems & Asset Management: Ensure the integrity and accuracy of data within the Data Centre Infrastructure Management (DCIM) system, including asset tracking, environmental monitoring, and capacity planning Vendor & Stakeholder Management: Manage vendor and contractor relationships, including maintenance providers, equipment suppliers, and service partners What you'll need to succeed 3+ years' experience in managing multi-site or hyperscale data centre operations, with 5-8 years of experience in data centre operations or facilities management. A strong understanding of data centre systems, including electrical, mechanical, HVAC, UPS, generators, fire suppression, and structured cabling Solid knowledge of IT infrastructure (servers, storage, network equipment, GPU clusters) and its interaction with facility systems Demonstrable ability to build, mentor, and lead operational teams in high-uptime, SLA-driven, 24x7 environments Proficiency in DCIM tools and asset management systems for monitoring, capacity planning, operational reporting and conducting asset audits. Hands-on experience with critical infrastructure systems and routine maintenance procedures Expert knowledge of industry standards and best practices (ISO 27001, ISO 50001, ASHRAE, Uptime Institute Tier Standards) Excellent communication, organisational, problem-solving, leadership and interpersonal skills. Strong communication skills with the ability to manage stakeholders and coordinate across departments Bachelor's degree in Electrical, Mechanical, or Computer Engineering, Information Technology, or related discipline Master's degree in Engineering, IT Management, or related field Professional certifications: CDCP (Certified Data Centre Professional), CDCS (Certified Data Centre Specialist), BICSI DCDC, or PMP What you'll get in return Strong salary (Up to £110k) and benefits Share options and long-term incentives Unlimited holiday policy 100% remote working with flexible hours A culture of internal promotion and career development Enhanced family-friendly policies What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
IT Support Technician £28,000 - £31,000 plus generous benefits Tonbridge, TN9 A highly prestigious independent school is seeking an experienced IT Support Technician to join its dynamic and forward-thinking IT team. This well-respected school is known for its strong academic reputation, impressive resources, and forward-thinking approach to digital learning for staff and students In this role, you will provide first and second-line technical support, acting as one of the initial points of contact for helpdesk requests and ensuring prompt, efficient service across a large multi-site campus. Responsibilities include diagnosing and resolving issues on Windows and Apple devices, supporting Microsoft 365 and Adobe Creative Cloud, assisting with AV systems, and helping maintain a robust and secure digital infrastructure. You will also play a key role in maintaining devices, supporting events, and contributing to wider IT improvement projects - all within an environment that values professionalism, collaboration, and exceptional service. IT Support Technician - Requirements: First/second-line IT support experience Strong troubleshooting skills across Windows 10/11 and Apple OS Knowledge of Microsoft 365, Active Directory, Adobe Creative Cloud, and basic networking Excellent customer service and communication skills This is a full-time, year-round position with occasional rota-based Saturday cover and offers benefits including; generous annual leave and pension contributions, free lunches during term-time, CPD and progression opportunities and other staff perks such as sports centre access, discounted theatre tickets, free parking and more. My client offers ongoing training and mentorship, with opportunities to grow your technical and professional skills; including IT support, networking and cyber security. Integral Recruitment is acting as an employment agency in regard to this advertisement.
05/12/2025
Full time
IT Support Technician £28,000 - £31,000 plus generous benefits Tonbridge, TN9 A highly prestigious independent school is seeking an experienced IT Support Technician to join its dynamic and forward-thinking IT team. This well-respected school is known for its strong academic reputation, impressive resources, and forward-thinking approach to digital learning for staff and students In this role, you will provide first and second-line technical support, acting as one of the initial points of contact for helpdesk requests and ensuring prompt, efficient service across a large multi-site campus. Responsibilities include diagnosing and resolving issues on Windows and Apple devices, supporting Microsoft 365 and Adobe Creative Cloud, assisting with AV systems, and helping maintain a robust and secure digital infrastructure. You will also play a key role in maintaining devices, supporting events, and contributing to wider IT improvement projects - all within an environment that values professionalism, collaboration, and exceptional service. IT Support Technician - Requirements: First/second-line IT support experience Strong troubleshooting skills across Windows 10/11 and Apple OS Knowledge of Microsoft 365, Active Directory, Adobe Creative Cloud, and basic networking Excellent customer service and communication skills This is a full-time, year-round position with occasional rota-based Saturday cover and offers benefits including; generous annual leave and pension contributions, free lunches during term-time, CPD and progression opportunities and other staff perks such as sports centre access, discounted theatre tickets, free parking and more. My client offers ongoing training and mentorship, with opportunities to grow your technical and professional skills; including IT support, networking and cyber security. Integral Recruitment is acting as an employment agency in regard to this advertisement.
Are you passionate about IT? Do you have previous experience working within IT support? Are you a driver that lives locally to the Watford area? If so I'm recruiting for a fantastic organisation in the Watford area that are looking to add to their IT team. This opportunity would suit a candidate who has previous experience within IT support, a keen interest in IT, as well as someone who is a great team player with strong communication skills. Monday - Friday - 9am - 5pmSalary - £30,000 with some great benefits including some hybrid workingSome of the duties will include: Working within a team to assist with support ticket resolution Assisting with the joiner/leaver/mover process Taking ownership of mobile device management Acting as first point of contact for IT support incidents, ensuring a timely resolution Administration of cloud and on-premises IT systems Providing IT equipment and running inductions for colleagues Communicate to colleagues how they support incidents are progressing Taking part in project work The suitable candidate: Previous experience within and a keen interest in IT Strong team player with the ability to make strong working relationships Strong communication skills on all levels Ability to work towards deadlines Prioritising day to day workload Must be able to drive due to location Local to the Watford area Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support
05/12/2025
Full time
Are you passionate about IT? Do you have previous experience working within IT support? Are you a driver that lives locally to the Watford area? If so I'm recruiting for a fantastic organisation in the Watford area that are looking to add to their IT team. This opportunity would suit a candidate who has previous experience within IT support, a keen interest in IT, as well as someone who is a great team player with strong communication skills. Monday - Friday - 9am - 5pmSalary - £30,000 with some great benefits including some hybrid workingSome of the duties will include: Working within a team to assist with support ticket resolution Assisting with the joiner/leaver/mover process Taking ownership of mobile device management Acting as first point of contact for IT support incidents, ensuring a timely resolution Administration of cloud and on-premises IT systems Providing IT equipment and running inductions for colleagues Communicate to colleagues how they support incidents are progressing Taking part in project work The suitable candidate: Previous experience within and a keen interest in IT Strong team player with the ability to make strong working relationships Strong communication skills on all levels Ability to work towards deadlines Prioritising day to day workload Must be able to drive due to location Local to the Watford area Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support
At Responsive Personnel we are excited to be looking for IT Service Centre Technicians to work with one of our respective clients. Duties & responsibilities: Hardware and Software Troubleshooting. Repair assessments - viewing, identifying the problem and diagnosing fault. Fault Finding and plan of action to resolve problems. Fault findings on PCB and replacement of SMD components. Fitting of Field Replaceable Units. Testing of product to ensure returned to full working order. Full use of CRM Ticketing System . Key Skills and requirements: Previous experience and knowledge of repairs and operating systems is preferred although job specific training will be given. Strong Organisation skills Excellent Communication skills Teamwork and interpersonal skills Computer literate Time management skills as deadlines need to be met. Hours - 08:30 - 16:30. With option overtime available. Pay - £12.50+ Depends on experience Location - Swindon Terms - Temp to Perm Start date - ASAP Benefits - Holiday pay accrued hourly Free car parking on site Cash back from leading supermarkets (Tesco, Sainsburys, Asda, Iceland) Regular money saving offers for top brands in Fashion, Entertainment, Travel plus many more. BP fuel savings - Save up to 20p per litre of fuel. Quick access to GP helpline
05/12/2025
Full time
At Responsive Personnel we are excited to be looking for IT Service Centre Technicians to work with one of our respective clients. Duties & responsibilities: Hardware and Software Troubleshooting. Repair assessments - viewing, identifying the problem and diagnosing fault. Fault Finding and plan of action to resolve problems. Fault findings on PCB and replacement of SMD components. Fitting of Field Replaceable Units. Testing of product to ensure returned to full working order. Full use of CRM Ticketing System . Key Skills and requirements: Previous experience and knowledge of repairs and operating systems is preferred although job specific training will be given. Strong Organisation skills Excellent Communication skills Teamwork and interpersonal skills Computer literate Time management skills as deadlines need to be met. Hours - 08:30 - 16:30. With option overtime available. Pay - £12.50+ Depends on experience Location - Swindon Terms - Temp to Perm Start date - ASAP Benefits - Holiday pay accrued hourly Free car parking on site Cash back from leading supermarkets (Tesco, Sainsburys, Asda, Iceland) Regular money saving offers for top brands in Fashion, Entertainment, Travel plus many more. BP fuel savings - Save up to 20p per litre of fuel. Quick access to GP helpline
RPS, a Tetra Tech Company are looking to hire a Clean Water Trainer to be based out of our Warrington office. You would be reporting to the Regional Managers, and be responsible for the RQF completion, training and mentoring of all leakage staff, ensuring the use of all best practise leakage methods are used and helping in delivery of leakage reduction and performance within UK/Ireland. Prominently based in Wales delivering training to leakage staff, 40% of additional time will be delivering RQF completion across all profit centres and contracts. The role will require flexibility and working away from home to ensure delivery. About The Team: The RPS Asset, Surveying, and Inspection (AS&I) team provides industry leading services to the UK Water Industry and our employees are involved in services supporting Water Networks, Drainage, Surveying, Leakage Consultancy, Water Resources and Efficiency. The team analyse complex data and provide pragmatic solutions. This includes reducing water leakage and preventing flooding and pollution in local communities. Our Welsh Water's asset management and delivery professionals, develop and deliver industry leading solutions in flooding, pollution, water quality and leakage. Our teams find and repair leaks on the network to minimise water wastage, which is good for Welsh Water customers and the environment. About You: As a key member of the Asset, Surveying, and Inspection (AS&I) business, your role as Clean Water Trainer is critical to our strategic priorities - to deliver great work for our clients by providing excellent customer service and executing complex operational tasks. Whether you are just starting out or taking the next step in your career, this position provides an opportunity for you to progress with RPS. You will need to work flexibly, working weekends, evenings and overtime if required. Be willing to travel to different locations. It is essential that you enjoy working outdoors, as come rain or shine, you will mostly be outside. Your Responsibilities: Ensuring that Health and Safety is maintained, upholding RPS Company Policies at all times. Undertaking registration activities of all RQF staff, providing starter packs/folders and support completion of RQF levels 2 for all staff. Completing and assessing all leakage staff within the structure of each profit centre. Undertaking training and completing detailed individual training matrix/plans. Ensuring the regional training matrix is updated and reported as per the clients/RPS expectations. Assessing and ensuring good leakage practise is always adhered to and reporting. Work closely with under achieving staff, to ensure targets are achieved and maintained. Ensuring training targets are achieved and records updated. Providing weekly training trackers on all leakage training and developing training plans for each Technician/Engineer, delivering, and presenting information using PowerPoint. Attending client meetings when required. Trialling new equipment and producing detailed reports. Forming and maintaining excellent working relationships with colleagues, other contractors, and clients. Skills, Knowledge, and Experience: Good understanding and demonstrable working knowledge of computer software packages (Microsoft, GIS, and specific technical programs etc.). A track record of training and classroom delivery. Ability to interpret and understand water network schematics and plans to a high standard. A very good all-round knowledge of Water Network Hydraulics, Leakage Detection Techniques, Monitoring and reporting of Leakage Levels and other issues associated with the Clean Water Industry. Excellent working knowledge of leakage delivery. Ability to quickly learn new theories, techniques and working methods associated with duties and tasks and deliver to leakage staff. Excellent communication and interpersonal skills to enable effective communication with internal and external colleagues, other technical specialists, consultants, and senior internal and external managers. Well organised with the ability to manage own workload and work to allocated deadlines. Ability to work well under pressure and to conflicting deadlines whilst maintaining attention to detail and high levels of standards. Enjoys working as a team and has a flexible 'can do' attitude, possessing a co-operative attitude to working and giving and receiving help. Flexibility to work away on various projects. Background experience in training/teaching, training qualifications. Qualifications: Train the trainer qualification or equivalent. Demonstrable experience of success in a similar environment. Computer literacy on Microsoft 360 Suite and Work Management Systems and applications. IOSH Managing Safely or similar. RQF Qualifications. Full UK driving license. JBRP1_UKTJ
05/12/2025
Full time
RPS, a Tetra Tech Company are looking to hire a Clean Water Trainer to be based out of our Warrington office. You would be reporting to the Regional Managers, and be responsible for the RQF completion, training and mentoring of all leakage staff, ensuring the use of all best practise leakage methods are used and helping in delivery of leakage reduction and performance within UK/Ireland. Prominently based in Wales delivering training to leakage staff, 40% of additional time will be delivering RQF completion across all profit centres and contracts. The role will require flexibility and working away from home to ensure delivery. About The Team: The RPS Asset, Surveying, and Inspection (AS&I) team provides industry leading services to the UK Water Industry and our employees are involved in services supporting Water Networks, Drainage, Surveying, Leakage Consultancy, Water Resources and Efficiency. The team analyse complex data and provide pragmatic solutions. This includes reducing water leakage and preventing flooding and pollution in local communities. Our Welsh Water's asset management and delivery professionals, develop and deliver industry leading solutions in flooding, pollution, water quality and leakage. Our teams find and repair leaks on the network to minimise water wastage, which is good for Welsh Water customers and the environment. About You: As a key member of the Asset, Surveying, and Inspection (AS&I) business, your role as Clean Water Trainer is critical to our strategic priorities - to deliver great work for our clients by providing excellent customer service and executing complex operational tasks. Whether you are just starting out or taking the next step in your career, this position provides an opportunity for you to progress with RPS. You will need to work flexibly, working weekends, evenings and overtime if required. Be willing to travel to different locations. It is essential that you enjoy working outdoors, as come rain or shine, you will mostly be outside. Your Responsibilities: Ensuring that Health and Safety is maintained, upholding RPS Company Policies at all times. Undertaking registration activities of all RQF staff, providing starter packs/folders and support completion of RQF levels 2 for all staff. Completing and assessing all leakage staff within the structure of each profit centre. Undertaking training and completing detailed individual training matrix/plans. Ensuring the regional training matrix is updated and reported as per the clients/RPS expectations. Assessing and ensuring good leakage practise is always adhered to and reporting. Work closely with under achieving staff, to ensure targets are achieved and maintained. Ensuring training targets are achieved and records updated. Providing weekly training trackers on all leakage training and developing training plans for each Technician/Engineer, delivering, and presenting information using PowerPoint. Attending client meetings when required. Trialling new equipment and producing detailed reports. Forming and maintaining excellent working relationships with colleagues, other contractors, and clients. Skills, Knowledge, and Experience: Good understanding and demonstrable working knowledge of computer software packages (Microsoft, GIS, and specific technical programs etc.). A track record of training and classroom delivery. Ability to interpret and understand water network schematics and plans to a high standard. A very good all-round knowledge of Water Network Hydraulics, Leakage Detection Techniques, Monitoring and reporting of Leakage Levels and other issues associated with the Clean Water Industry. Excellent working knowledge of leakage delivery. Ability to quickly learn new theories, techniques and working methods associated with duties and tasks and deliver to leakage staff. Excellent communication and interpersonal skills to enable effective communication with internal and external colleagues, other technical specialists, consultants, and senior internal and external managers. Well organised with the ability to manage own workload and work to allocated deadlines. Ability to work well under pressure and to conflicting deadlines whilst maintaining attention to detail and high levels of standards. Enjoys working as a team and has a flexible 'can do' attitude, possessing a co-operative attitude to working and giving and receiving help. Flexibility to work away on various projects. Background experience in training/teaching, training qualifications. Qualifications: Train the trainer qualification or equivalent. Demonstrable experience of success in a similar environment. Computer literacy on Microsoft 360 Suite and Work Management Systems and applications. IOSH Managing Safely or similar. RQF Qualifications. Full UK driving license. JBRP1_UKTJ
Are you passionate about IT? Do you have previous experience working within IT support? Are you a driver that lives locally to the Watford area? If so I'm recruiting for a fantastic organisation in the Watford area that are looking to add to their IT team. This opportunity would suit a candidate who has previous experience within IT support, a keen interest in IT, as well as someone who is a great team player with strong communication skills. Monday - Friday - 9am - 5pmSalary - £25,000 - £27,000 with some great benefits including some hybrid workingSome of the duties will include: Working within a team to assist with support ticket resolution Assisting with the joiner/leaver/mover process Taking ownership of mobile device management Acting as first point of contact for IT support incidents, ensuring a timely resolution Administration of cloud and on-premises IT systems Providing IT equipment and running inductions for colleagues Communicate to colleagues how they support incidents are progressing Taking part in project work The suitable candidate: Previous experience within and a keen interest in IT Strong team player with the ability to make strong working relationships Strong communication skills on all levels Ability to work towards deadlines Prioritising day to day workload Must be able to drive due to location Local to the Watford area Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support
04/12/2025
Full time
Are you passionate about IT? Do you have previous experience working within IT support? Are you a driver that lives locally to the Watford area? If so I'm recruiting for a fantastic organisation in the Watford area that are looking to add to their IT team. This opportunity would suit a candidate who has previous experience within IT support, a keen interest in IT, as well as someone who is a great team player with strong communication skills. Monday - Friday - 9am - 5pmSalary - £25,000 - £27,000 with some great benefits including some hybrid workingSome of the duties will include: Working within a team to assist with support ticket resolution Assisting with the joiner/leaver/mover process Taking ownership of mobile device management Acting as first point of contact for IT support incidents, ensuring a timely resolution Administration of cloud and on-premises IT systems Providing IT equipment and running inductions for colleagues Communicate to colleagues how they support incidents are progressing Taking part in project work The suitable candidate: Previous experience within and a keen interest in IT Strong team player with the ability to make strong working relationships Strong communication skills on all levels Ability to work towards deadlines Prioritising day to day workload Must be able to drive due to location Local to the Watford area Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support
Get Staffed Online Recruitment Limited
Sheffield, Yorkshire
Service Desk Technician - IT and Telecoms Salary: £25 -30k per annum Setting: Office-based - Sheffield City Centre Hours: Monday - Friday, 08:30 to 17:30 - Requirement for out-of-hours cover, 1 week out of 4, year-round Leave: 20 days plus bank holidays Our client specialises in providing connectivity solutions and collaboration tools to businesses, focusing on driving growth and delivering exceptional customer experiences. The company offers personalised services from initial quote through ongoing customer support, with a commitment to delivering efficient and effective solutions. With a suite of services including Connectivity, VoIP, Business Mobiles, and Microsoft 365, they aim to simplify connectivity needs and foster business growth. They are looking for a bright and driven individual, with a want to help others and succeed in doing so, to join their service desk team. They are an MSP, dealing with many technologies that allow their clients' businesses to operate. They serve clients of all sizes and excel in providing premium service with a human touch. If you have proven technical support experience within the IT, MSP, or telecommunications industry, and have the willingness to do well and receive brilliant career development opportunities, this could be the perfect role for you. Essential Requirements: As this is a technical support role, good root-cause analysis skills are a must. Much of the job will involve talking to customers and suppliers over the phone - you must have good English-speaking skills, good people skills, and be comfortable with speaking on the phone regularly. Good literacy skills (reading and writing) - the bulk of our client's work is responding to tickets which have been raised via the ticketing portal or by email. Use of the full Microsoft Office Suite. Good understanding and working knowledge of TCP/IP, networking, and network topologies. Good knowledge of Windows and Mac operating systems. Having worked in a single IT service desk for at least 12 months. Good understanding of Cyber Security tools such as email filtering, content restrictions, multi-factor authentication, conditional access, and domain security (DKIM, DMARC, SFP). Good understanding and working knowledge of MS365 admin (Entra ID, SharePoint, Teams, Intune, Exchange). Considerations If you have any experience, technical training/certifications etc. which you feel would be relevant to your application, please ensure you raise these. Why Join Birthdays are a free holiday day. Gym/Health Club Membership: Your choice of fitness facility. Modern Office Environment: Contemporary workspace in Sheffield city centre. Career Progression: Clear path for advancement in a growing company. Supportive Team Culture: Work with passionate professionals who celebrate success. This is an exceptional opportunity to join a forward-thinking technology company. Our client invests in their people and provides the tools, training, and support needed to excel in technology sales. Apply today with an up-to-date CV.
04/12/2025
Full time
Service Desk Technician - IT and Telecoms Salary: £25 -30k per annum Setting: Office-based - Sheffield City Centre Hours: Monday - Friday, 08:30 to 17:30 - Requirement for out-of-hours cover, 1 week out of 4, year-round Leave: 20 days plus bank holidays Our client specialises in providing connectivity solutions and collaboration tools to businesses, focusing on driving growth and delivering exceptional customer experiences. The company offers personalised services from initial quote through ongoing customer support, with a commitment to delivering efficient and effective solutions. With a suite of services including Connectivity, VoIP, Business Mobiles, and Microsoft 365, they aim to simplify connectivity needs and foster business growth. They are looking for a bright and driven individual, with a want to help others and succeed in doing so, to join their service desk team. They are an MSP, dealing with many technologies that allow their clients' businesses to operate. They serve clients of all sizes and excel in providing premium service with a human touch. If you have proven technical support experience within the IT, MSP, or telecommunications industry, and have the willingness to do well and receive brilliant career development opportunities, this could be the perfect role for you. Essential Requirements: As this is a technical support role, good root-cause analysis skills are a must. Much of the job will involve talking to customers and suppliers over the phone - you must have good English-speaking skills, good people skills, and be comfortable with speaking on the phone regularly. Good literacy skills (reading and writing) - the bulk of our client's work is responding to tickets which have been raised via the ticketing portal or by email. Use of the full Microsoft Office Suite. Good understanding and working knowledge of TCP/IP, networking, and network topologies. Good knowledge of Windows and Mac operating systems. Having worked in a single IT service desk for at least 12 months. Good understanding of Cyber Security tools such as email filtering, content restrictions, multi-factor authentication, conditional access, and domain security (DKIM, DMARC, SFP). Good understanding and working knowledge of MS365 admin (Entra ID, SharePoint, Teams, Intune, Exchange). Considerations If you have any experience, technical training/certifications etc. which you feel would be relevant to your application, please ensure you raise these. Why Join Birthdays are a free holiday day. Gym/Health Club Membership: Your choice of fitness facility. Modern Office Environment: Contemporary workspace in Sheffield city centre. Career Progression: Clear path for advancement in a growing company. Supportive Team Culture: Work with passionate professionals who celebrate success. This is an exceptional opportunity to join a forward-thinking technology company. Our client invests in their people and provides the tools, training, and support needed to excel in technology sales. Apply today with an up-to-date CV.
Eden Brown Synergy are working with a large Financial Services organisation based in Norwich City Centre who are looking for a number of experienced Deskside Support Technicians (2nd line) for 12 months. The role is full time, to start ASAP and paying £19.50 PAYE + holiday pay or £25.13 Umbrella per hour. The role is 5 days a week on site (no home working) Purpose of the Role Deskside is responsible for looking after day-to-day issues passed on from service desk that require further investigation to resolve. Deskside technicians are required to work onsite or offer remote support to 1000+ colleagues. You will work alongside other regional technicians and departments to offer the best possible service. Providing 2nd line support in a corporate environment Excellent customer facing skills and telephone manner Answers to queries and fulfil requests via phone, email and face to face in a timely manner. Supporting both on-site and field-based staff. Supporting project work. Duties & Responsibilities Management of stock Issuing of hardware and handover To answer queries, fulfil requests, fix incidents, and deliver changes via phone, email and face to face Providing on-site support Work with wider team to offer ideas to improve service/user experience Skills required Office 365 configuration and troubleshooting Windows 10 Azure/Intunes Active directory administration Ticketing system (Assyst/service now) Dell laptop and desktop warranty process Mobile device support and admin Incident Management Good Understanding of ITIL Proven trouble shooting skills. Experience required Working in a high-pressure customer service environment. Technical IT skills/knowledge/ background. Experience in multi-culture working. Working in IT in a financial services context. Microsoft Teams Please only apply for this role if you have all the skills, knowledge and experience as mentioned above and available to start work on no more than 2 week's notice. Please only apply if you are happy to work 5 days a week on site and can easily commute to Norwich City Centre daily. Thank you Charlotte Townend Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number . Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.
04/12/2025
Seasonal
Eden Brown Synergy are working with a large Financial Services organisation based in Norwich City Centre who are looking for a number of experienced Deskside Support Technicians (2nd line) for 12 months. The role is full time, to start ASAP and paying £19.50 PAYE + holiday pay or £25.13 Umbrella per hour. The role is 5 days a week on site (no home working) Purpose of the Role Deskside is responsible for looking after day-to-day issues passed on from service desk that require further investigation to resolve. Deskside technicians are required to work onsite or offer remote support to 1000+ colleagues. You will work alongside other regional technicians and departments to offer the best possible service. Providing 2nd line support in a corporate environment Excellent customer facing skills and telephone manner Answers to queries and fulfil requests via phone, email and face to face in a timely manner. Supporting both on-site and field-based staff. Supporting project work. Duties & Responsibilities Management of stock Issuing of hardware and handover To answer queries, fulfil requests, fix incidents, and deliver changes via phone, email and face to face Providing on-site support Work with wider team to offer ideas to improve service/user experience Skills required Office 365 configuration and troubleshooting Windows 10 Azure/Intunes Active directory administration Ticketing system (Assyst/service now) Dell laptop and desktop warranty process Mobile device support and admin Incident Management Good Understanding of ITIL Proven trouble shooting skills. Experience required Working in a high-pressure customer service environment. Technical IT skills/knowledge/ background. Experience in multi-culture working. Working in IT in a financial services context. Microsoft Teams Please only apply for this role if you have all the skills, knowledge and experience as mentioned above and available to start work on no more than 2 week's notice. Please only apply if you are happy to work 5 days a week on site and can easily commute to Norwich City Centre daily. Thank you Charlotte Townend Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number . Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.
Are you passionate about technology and problem-solving? Do you have a keen eye for detail and enjoy working with digital devices? At TF2 Smartphone Solutions, were looking for a skilled Digital Device Repair Technician to join our growing team. What Youll Be Doing: Diagnosing and repairing faults on smartphones, tablets, laptops, and other digital devices. Handling device bookings, managing repairs, and ensuring timely updates for customers. Using green repair techniques and sustainable practices for device refurbishments. Managing stock, handling warranty returns, and ensuring accurate record-keeping. Communicating with customers via phone, email, and in-store support. Collaborating with suppliers, service centres, and logistics teams. Why Join TF2 Smartphone Solutions? Career Progression: Opportunities for growth and development within a fast-growing industry. Hands-on Experience: Work in a dynamic and supportive environment with the latest technology. Industry Recognition: Enhance your technical skills and gain valuable expertise. Supportive Team: Learn from experienced technicians and be part of a collaborative team. Who Were Looking For: Passionate about technology and problem-solving. Strong attention to detail and a hands-on approach to repairs. Excellent communication skills and a customer-focused mindset. Ability to work independently and as part of a team. Prior experience in device repairs is preferred, but training can be provided for the right candidate. If youre ready to take your technical skills to the next level and be part of an innovative team, wed love to hear from you! JBRP1_UKTJ
04/12/2025
Full time
Are you passionate about technology and problem-solving? Do you have a keen eye for detail and enjoy working with digital devices? At TF2 Smartphone Solutions, were looking for a skilled Digital Device Repair Technician to join our growing team. What Youll Be Doing: Diagnosing and repairing faults on smartphones, tablets, laptops, and other digital devices. Handling device bookings, managing repairs, and ensuring timely updates for customers. Using green repair techniques and sustainable practices for device refurbishments. Managing stock, handling warranty returns, and ensuring accurate record-keeping. Communicating with customers via phone, email, and in-store support. Collaborating with suppliers, service centres, and logistics teams. Why Join TF2 Smartphone Solutions? Career Progression: Opportunities for growth and development within a fast-growing industry. Hands-on Experience: Work in a dynamic and supportive environment with the latest technology. Industry Recognition: Enhance your technical skills and gain valuable expertise. Supportive Team: Learn from experienced technicians and be part of a collaborative team. Who Were Looking For: Passionate about technology and problem-solving. Strong attention to detail and a hands-on approach to repairs. Excellent communication skills and a customer-focused mindset. Ability to work independently and as part of a team. Prior experience in device repairs is preferred, but training can be provided for the right candidate. If youre ready to take your technical skills to the next level and be part of an innovative team, wed love to hear from you! JBRP1_UKTJ
Vehicle Warranty Business Development Manager Location: Grays Salary: £25k basic + Uncapped Commission OTE 55K plus + Company Car Working Hours: Monday Saturday 9am 6pm Alternate Sundays (Set day off in the week) About Us We are a fast-growing automotive solutions company dedicated to providing high-quality vehicle warranty products to dealerships, dealer groups, and automotive partners across the UK. As we expand our footprint, we are looking for a dynamic and results-driven Business Development Manager to join our team and help drive growth in the vehicle warranty sector. The Role As a Vehicle Warranty Business Development Manager, you will be responsible for identifying new business opportunities, developing strong relationships with dealerships, and presenting tailored warranty solutions that support customer retention and revenue growth. Key Responsibilities Develop and execute a strategic sales plan to drive warranty product growth. Prospect, approach, and secure new dealership partners. Build long-term relationships with automotive retailers, dealer groups, and independent traders. Deliver engaging product presentations and sales pitches to prospective clients. Negotiate commercial terms and close new business deals. Maintain a clear understanding of market trends, competitor offerings, and industry developments. Work closely with internal teams to ensure smooth onboarding and ongoing support for clients. Prepare regular activity reports, forecasts, and performance updates. About You Proven experience in automotive warranty, F&I, or automotive B2B sales. Strong network within the dealer landscape is highly desirable. Excellent communication, negotiation, and relationship-building skills. Self-motivated, target-driven, and comfortable working independently. Ability to present confidently and influence decision-makers. Full UK driving licence and willingness to travel. What We Offer Competitive basic salary + uncapped commission Company car Ongoing training and professional development Opportunity to join a growing, forward-thinking automotive business How to Apply If youre a motivated sales professional with a passion for the automotive sector and the drive to succeed, wed love to hear from you. Consultant Liam Bolton - Octane Recruitment MDLOJ Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Vehicle Technician, Vehicle Mechanic, Commercial Vehicle Technician, Diagnostic Technician, Senior Technician, Master Technician, Mobile Vehicle Technician, PDI Technician, Prep Technician, MOT Tester, Fast Fit Technician, LCV Technician, Light Commercial Technician, HGV Technician, Bus Technician, LGV Technician, HGV Engineer, HGV Mechanic, HGV Fitter. Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments JBRP1_UKTJ
04/12/2025
Full time
Vehicle Warranty Business Development Manager Location: Grays Salary: £25k basic + Uncapped Commission OTE 55K plus + Company Car Working Hours: Monday Saturday 9am 6pm Alternate Sundays (Set day off in the week) About Us We are a fast-growing automotive solutions company dedicated to providing high-quality vehicle warranty products to dealerships, dealer groups, and automotive partners across the UK. As we expand our footprint, we are looking for a dynamic and results-driven Business Development Manager to join our team and help drive growth in the vehicle warranty sector. The Role As a Vehicle Warranty Business Development Manager, you will be responsible for identifying new business opportunities, developing strong relationships with dealerships, and presenting tailored warranty solutions that support customer retention and revenue growth. Key Responsibilities Develop and execute a strategic sales plan to drive warranty product growth. Prospect, approach, and secure new dealership partners. Build long-term relationships with automotive retailers, dealer groups, and independent traders. Deliver engaging product presentations and sales pitches to prospective clients. Negotiate commercial terms and close new business deals. Maintain a clear understanding of market trends, competitor offerings, and industry developments. Work closely with internal teams to ensure smooth onboarding and ongoing support for clients. Prepare regular activity reports, forecasts, and performance updates. About You Proven experience in automotive warranty, F&I, or automotive B2B sales. Strong network within the dealer landscape is highly desirable. Excellent communication, negotiation, and relationship-building skills. Self-motivated, target-driven, and comfortable working independently. Ability to present confidently and influence decision-makers. Full UK driving licence and willingness to travel. What We Offer Competitive basic salary + uncapped commission Company car Ongoing training and professional development Opportunity to join a growing, forward-thinking automotive business How to Apply If youre a motivated sales professional with a passion for the automotive sector and the drive to succeed, wed love to hear from you. Consultant Liam Bolton - Octane Recruitment MDLOJ Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Vehicle Technician, Vehicle Mechanic, Commercial Vehicle Technician, Diagnostic Technician, Senior Technician, Master Technician, Mobile Vehicle Technician, PDI Technician, Prep Technician, MOT Tester, Fast Fit Technician, LCV Technician, Light Commercial Technician, HGV Technician, Bus Technician, LGV Technician, HGV Engineer, HGV Mechanic, HGV Fitter. Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments JBRP1_UKTJ
Eden Brown Synergy are working with a large Financial Services organisation based in Norwich City Centre who are looking for a number of experienced Hardware Lifecycle Technicians for 12 months. The role is full time, to start ASAP and paying 16.00 PAYE + holiday pay or 20.62 Umbrella per hour. The role is 5 days a week on site (no home working) The role is responsible for: Supplying and issuing IT Hardware Supporting both on-site and field-based staff. Supporting project work. Management of stock Issuing of hardware and handover Receiving hardware back Re-configuring hardware to be re-issued Skills required Office 365 configuration Windows 10 Azure/Intunes Active directory administration Ticketing system (Assyst/service now) Dell laptop and desktop warranty process Mobile device support and admin Good Understanding of ITIL Proven trouble shooting skills. Experience required Technical IT skills/knowledge/ background. Experience in multi-culture working. Microsoft Teams. Please only apply for this role if you have all the skills, knowledge and experience as mentioned above and available to start work on no more than 2 week's notice. Please only apply if you are happy to work 5 days a week on site and can easily commute to Norwich City Centre daily. Thank you Charlotte Townend (phone number removed) Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.
04/12/2025
Seasonal
Eden Brown Synergy are working with a large Financial Services organisation based in Norwich City Centre who are looking for a number of experienced Hardware Lifecycle Technicians for 12 months. The role is full time, to start ASAP and paying 16.00 PAYE + holiday pay or 20.62 Umbrella per hour. The role is 5 days a week on site (no home working) The role is responsible for: Supplying and issuing IT Hardware Supporting both on-site and field-based staff. Supporting project work. Management of stock Issuing of hardware and handover Receiving hardware back Re-configuring hardware to be re-issued Skills required Office 365 configuration Windows 10 Azure/Intunes Active directory administration Ticketing system (Assyst/service now) Dell laptop and desktop warranty process Mobile device support and admin Good Understanding of ITIL Proven trouble shooting skills. Experience required Technical IT skills/knowledge/ background. Experience in multi-culture working. Microsoft Teams. Please only apply for this role if you have all the skills, knowledge and experience as mentioned above and available to start work on no more than 2 week's notice. Please only apply if you are happy to work 5 days a week on site and can easily commute to Norwich City Centre daily. Thank you Charlotte Townend (phone number removed) Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.
Service Desk Technician - IT and Telecoms Salary: £25 30k per annum Setting: Office-based Sheffield City Centre Hours: Monday Friday, 08:30 to 17:30 Requirement for out-of-hours cover, 1 week out of 4, year-round Leave: 20 days plus bank holidays Our client specialises in providing connectivity solutions and collaboration tools to businesses, focusing on driving growth and delivering exceptional customer experiences. The company offers personalised services from initial quote through ongoing customer support, with a commitment to delivering efficient and effective solutions. With a suite of services including Connectivity, VoIP, Business Mobiles, and Microsoft 365, they aim to simplify connectivity needs and foster business growth. They are looking for a bright and driven individual, with a want to help others and succeed in doing so, to join their service desk team. They are an MSP, dealing with many technologies that allow their clients' businesses to operate. They serve clients of all sizes and excel in providing premium service with a human touch. If you have proven technical support experience within the IT, MSP, or telecommunications industry, and have the willingness to do well and receive brilliant career development opportunities, this could be the perfect role for you. Essential Requirements: As this is a technical support role, good root-cause analysis skills are a must. Much of the job will involve talking to customers and suppliers over the phone you must have good English-speaking skills, good people skills, and be comfortable with speaking on the phone regularly. Good literacy skills (reading and writing) the bulk of our client s work is responding to tickets which have been raised via the ticketing portal or by email. Use of the full Microsoft Office Suite. Good understanding and working knowledge of TCP/IP, networking, and network topologies. Good knowledge of Windows and Mac operating systems. Having worked in a single IT service desk for at least 12 months. Good understanding of Cyber Security tools such as email filtering, content restrictions, multi-factor authentication, conditional access, and domain security (DKIM, DMARC, SFP). Good understanding and working knowledge of MS365 admin (Entra ID, SharePoint, Teams, Intune, Exchange). Considerations If you have any experience, technical training/certifications etc. which you feel would be relevant to your application, please ensure you raise these. Why Join? Birthdays are a free holiday day. Gym/Health Club Membership: Your choice of fitness facility. Modern Office Environment: Contemporary workspace in Sheffield city centre. Career Progression: Clear path for advancement in a growing company. Supportive Team Culture: Work with passionate professionals who celebrate success. This is an exceptional opportunity to join a forward-thinking technology company. Our client invests in their people and provides the tools, training, and support needed to excel in technology sales. Apply today with an up-to-date CV.
01/12/2025
Full time
Service Desk Technician - IT and Telecoms Salary: £25 30k per annum Setting: Office-based Sheffield City Centre Hours: Monday Friday, 08:30 to 17:30 Requirement for out-of-hours cover, 1 week out of 4, year-round Leave: 20 days plus bank holidays Our client specialises in providing connectivity solutions and collaboration tools to businesses, focusing on driving growth and delivering exceptional customer experiences. The company offers personalised services from initial quote through ongoing customer support, with a commitment to delivering efficient and effective solutions. With a suite of services including Connectivity, VoIP, Business Mobiles, and Microsoft 365, they aim to simplify connectivity needs and foster business growth. They are looking for a bright and driven individual, with a want to help others and succeed in doing so, to join their service desk team. They are an MSP, dealing with many technologies that allow their clients' businesses to operate. They serve clients of all sizes and excel in providing premium service with a human touch. If you have proven technical support experience within the IT, MSP, or telecommunications industry, and have the willingness to do well and receive brilliant career development opportunities, this could be the perfect role for you. Essential Requirements: As this is a technical support role, good root-cause analysis skills are a must. Much of the job will involve talking to customers and suppliers over the phone you must have good English-speaking skills, good people skills, and be comfortable with speaking on the phone regularly. Good literacy skills (reading and writing) the bulk of our client s work is responding to tickets which have been raised via the ticketing portal or by email. Use of the full Microsoft Office Suite. Good understanding and working knowledge of TCP/IP, networking, and network topologies. Good knowledge of Windows and Mac operating systems. Having worked in a single IT service desk for at least 12 months. Good understanding of Cyber Security tools such as email filtering, content restrictions, multi-factor authentication, conditional access, and domain security (DKIM, DMARC, SFP). Good understanding and working knowledge of MS365 admin (Entra ID, SharePoint, Teams, Intune, Exchange). Considerations If you have any experience, technical training/certifications etc. which you feel would be relevant to your application, please ensure you raise these. Why Join? Birthdays are a free holiday day. Gym/Health Club Membership: Your choice of fitness facility. Modern Office Environment: Contemporary workspace in Sheffield city centre. Career Progression: Clear path for advancement in a growing company. Supportive Team Culture: Work with passionate professionals who celebrate success. This is an exceptional opportunity to join a forward-thinking technology company. Our client invests in their people and provides the tools, training, and support needed to excel in technology sales. Apply today with an up-to-date CV.
