Because of the nature of the work associated with this post it is subject to special nationality rules, and this is post is restricted to individuals who are UK British Nationals. For this role, due to government security requirements, the term ‘UK Nationals’ must exclude anyone who is a dual national or naturalised British (i.e. originally a foreign national).
SeeByte, the global market leader in the development of smart software for uncrewed maritime systems, are looking to recruit an IT Service Lead to join our expanding team in central Edinburgh.
You will have a unique opportunity to play a significant role in a dynamic and world-respected technology company within the exciting field of robotics, with clear development, training and career progression opportunities provided. This is a fantastic opportunity to work for an innovative and forward-thinking company with an international client base.
Due to the nature of this role, daily office attendance is required and it is not eligible for remote or hybrid working. SeeByte operates a satellite office in Bristol and occasional, reimbursed travel will be required.
Benefits
We are proud to have and promote a healthy work-life balance in a casual working environment. Some of the benefits include:
Competitive salary and shared employee / employer contributory pension scheme
Generous holiday entitlement and option to buy additional holidays after 1 year of service.
Travel compensation scheme
Clear development, training and career progression opportunities
External, online training courses and in-house training
Offices in the centre of Edinburgh and in Bristol, two great cities to live and work
Free access to a gymnasium
Free, on-site parking
Enhanced family friendly policies
Showers, lockers, swipe access internal bike store
Travel season ticket loan
Annual company day out
Save money on your commute as SeeByte participates in the Cycle to Work Scheme and Travel season ticket loan. SeeByte also supports an Electric Vehicle leasing scheme.
Main Purpose of the Role
The IT Service Lead will own the end-to-end user experience and provide expert technical support for SeeByte, ensuring the smooth operation of IT service delivery within the organisation. This role involves leading IT service delivery, collaborating closely with colleagues, daily troubleshooting, system maintenance, asset management, and requires a candidate who can quickly integrate with the team and provide excellent support.
Key Responsibilities of the Role
Run the Service Desk: you will be responsible for the health of the service queue, triaging issues, setting and upholding SLAs, following up on issues and managing the backlog. You will collate and report metrics to the IT Manager.
Technical Support & Troubleshooting: you will act as a first point of contact for end-users, resolving hardware, software, and network issues via in-person, email, chat and phone support.
Onboarding and Offboarding: you will assist with the IT aspects of onboarding and offboarding of new employees, ensuring they have the necessary equipment, access and induction training.
Hardware & Software: you will Install, configure, and maintain computer hardware, peripherals, operating systems, and applications to defined security baselines. This includes supporting software like Microsoft Office 365, and hardware such as laptops, videoconferencing equipment and printers.
User Account & Access Management : you will set up, manage, and maintain user accounts, permissions, and access controls across various systems.
Asset Management : you will maintain accurate inventory records for IT equipment and assist in the deployment of new hardware and software, working with vendors and suppliers to keep licensing in good order.
Maintaining Documentation: you will create and maintain technical documentation, including user guides and a knowledge base for common issues.
Key Skills, Experience and Qualifications
Proven experience in a senior IT service delivery position and proficient working with an IT Service Management Platform.
A relevant IT qualification, such as ITIL 4, Microsoft Certifications (e.g. MD-102, MS-102) or Cisco CCNA.
Strong customer service and communication skills, with the ability to explain technical information to both technical and non-technical users.
Strong experience supporting and maintaining enterprise Windows desktop systems. Ubuntu LTS (22.04 & 24.04) support experience would be advantageous.
Experienced with Microsoft 365 administration including Entra ID, Intune and Teams.
Comfortable with automation tools such as PowerShell and Ansible.
Solid understanding of IT security principles, data protection, change management, vulnerability and patch management.
Behaviours that make you brilliant for this role
Leadership & Team Player: you take ownership of your domain and can define strategic plans and road maps and take colleagues with you on the journey to organisational success. You excel at collaborating with colleagues, sharing knowledge, and contributing to a supportive team environment. You focus on the end-user experience, including follow-up, resulting in successful outcomes.
Clear Communicator : your ability to translate complex technical information into simple, understandable terms for a non-technical audience is paramount. You build trust with stakeholders and manage expectations. You resolve conflicts diplomatically and maintain relationships and service integrity.
Problem-Solving and Critical Thinking : you approach issues methodically, analyse symptoms, identify root causes, and develop effective, innovative, comprehensive solutions that align with the business goals. You anticipate problems early, identify and manage risks and implement appropriate mitigations.
Reliability and Professionalism: you deliver on commitments and meet deadlines. You maintain composure under pressure and demonstrate ethical judgement. You adapt to change and embrace new technologies, processes and organizational priorities.
Apply
To apply please send a recent copy of your CV and a cover letter to hr@seebyte.com .
As an inclusive employer, SeeByte aims to build diverse teams by encouraging applications from a wide range of individuals.
Because of the nature of the work associated with this post it is subject to special nationality rules, and this is post is restricted to individuals who are UK British Nationals. For this role, due to government security requirements, the term ‘UK Nationals’ must exclude anyone who is a dual national or naturalised British (i.e. originally a foreign national).
All offers of employment will be conditional to a Baseline Personal Security Standard (BPSS) process and will require a Security Check (SC) clearance once employed. To be eligible for full SC, you generally need to have resided in the UK for the last 5 years. In some circumstances, a minimum of 3 years’ residence in the UK over the last 5 years may be accepted, with additional overseas checks. Please visit the UKSV website for further guidance - United Kingdom Security Vetting - GOV.UK - https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/sc-guidance-pack-for-applicants
As part of this process, SeeByte collects Personal Data as defined under UK GDPR including proof of identity, nationality and immigration status, right to work in the UK, employment and/or academic references and Basic Disclosure information for unspent criminal convictions. Please see details pertaining to your personal data in our Privacy Notice which can be found at https://www.seebyte.com/privacy-policy
NO RECRUITMENT AGENCIES
13/11/2025
Full time
Because of the nature of the work associated with this post it is subject to special nationality rules, and this is post is restricted to individuals who are UK British Nationals. For this role, due to government security requirements, the term ‘UK Nationals’ must exclude anyone who is a dual national or naturalised British (i.e. originally a foreign national).
SeeByte, the global market leader in the development of smart software for uncrewed maritime systems, are looking to recruit an IT Service Lead to join our expanding team in central Edinburgh.
You will have a unique opportunity to play a significant role in a dynamic and world-respected technology company within the exciting field of robotics, with clear development, training and career progression opportunities provided. This is a fantastic opportunity to work for an innovative and forward-thinking company with an international client base.
Due to the nature of this role, daily office attendance is required and it is not eligible for remote or hybrid working. SeeByte operates a satellite office in Bristol and occasional, reimbursed travel will be required.
Benefits
We are proud to have and promote a healthy work-life balance in a casual working environment. Some of the benefits include:
Competitive salary and shared employee / employer contributory pension scheme
Generous holiday entitlement and option to buy additional holidays after 1 year of service.
Travel compensation scheme
Clear development, training and career progression opportunities
External, online training courses and in-house training
Offices in the centre of Edinburgh and in Bristol, two great cities to live and work
Free access to a gymnasium
Free, on-site parking
Enhanced family friendly policies
Showers, lockers, swipe access internal bike store
Travel season ticket loan
Annual company day out
Save money on your commute as SeeByte participates in the Cycle to Work Scheme and Travel season ticket loan. SeeByte also supports an Electric Vehicle leasing scheme.
Main Purpose of the Role
The IT Service Lead will own the end-to-end user experience and provide expert technical support for SeeByte, ensuring the smooth operation of IT service delivery within the organisation. This role involves leading IT service delivery, collaborating closely with colleagues, daily troubleshooting, system maintenance, asset management, and requires a candidate who can quickly integrate with the team and provide excellent support.
Key Responsibilities of the Role
Run the Service Desk: you will be responsible for the health of the service queue, triaging issues, setting and upholding SLAs, following up on issues and managing the backlog. You will collate and report metrics to the IT Manager.
Technical Support & Troubleshooting: you will act as a first point of contact for end-users, resolving hardware, software, and network issues via in-person, email, chat and phone support.
Onboarding and Offboarding: you will assist with the IT aspects of onboarding and offboarding of new employees, ensuring they have the necessary equipment, access and induction training.
Hardware & Software: you will Install, configure, and maintain computer hardware, peripherals, operating systems, and applications to defined security baselines. This includes supporting software like Microsoft Office 365, and hardware such as laptops, videoconferencing equipment and printers.
User Account & Access Management : you will set up, manage, and maintain user accounts, permissions, and access controls across various systems.
Asset Management : you will maintain accurate inventory records for IT equipment and assist in the deployment of new hardware and software, working with vendors and suppliers to keep licensing in good order.
Maintaining Documentation: you will create and maintain technical documentation, including user guides and a knowledge base for common issues.
Key Skills, Experience and Qualifications
Proven experience in a senior IT service delivery position and proficient working with an IT Service Management Platform.
A relevant IT qualification, such as ITIL 4, Microsoft Certifications (e.g. MD-102, MS-102) or Cisco CCNA.
Strong customer service and communication skills, with the ability to explain technical information to both technical and non-technical users.
Strong experience supporting and maintaining enterprise Windows desktop systems. Ubuntu LTS (22.04 & 24.04) support experience would be advantageous.
Experienced with Microsoft 365 administration including Entra ID, Intune and Teams.
Comfortable with automation tools such as PowerShell and Ansible.
Solid understanding of IT security principles, data protection, change management, vulnerability and patch management.
Behaviours that make you brilliant for this role
Leadership & Team Player: you take ownership of your domain and can define strategic plans and road maps and take colleagues with you on the journey to organisational success. You excel at collaborating with colleagues, sharing knowledge, and contributing to a supportive team environment. You focus on the end-user experience, including follow-up, resulting in successful outcomes.
Clear Communicator : your ability to translate complex technical information into simple, understandable terms for a non-technical audience is paramount. You build trust with stakeholders and manage expectations. You resolve conflicts diplomatically and maintain relationships and service integrity.
Problem-Solving and Critical Thinking : you approach issues methodically, analyse symptoms, identify root causes, and develop effective, innovative, comprehensive solutions that align with the business goals. You anticipate problems early, identify and manage risks and implement appropriate mitigations.
Reliability and Professionalism: you deliver on commitments and meet deadlines. You maintain composure under pressure and demonstrate ethical judgement. You adapt to change and embrace new technologies, processes and organizational priorities.
Apply
To apply please send a recent copy of your CV and a cover letter to hr@seebyte.com .
As an inclusive employer, SeeByte aims to build diverse teams by encouraging applications from a wide range of individuals.
Because of the nature of the work associated with this post it is subject to special nationality rules, and this is post is restricted to individuals who are UK British Nationals. For this role, due to government security requirements, the term ‘UK Nationals’ must exclude anyone who is a dual national or naturalised British (i.e. originally a foreign national).
All offers of employment will be conditional to a Baseline Personal Security Standard (BPSS) process and will require a Security Check (SC) clearance once employed. To be eligible for full SC, you generally need to have resided in the UK for the last 5 years. In some circumstances, a minimum of 3 years’ residence in the UK over the last 5 years may be accepted, with additional overseas checks. Please visit the UKSV website for further guidance - United Kingdom Security Vetting - GOV.UK - https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/sc-guidance-pack-for-applicants
As part of this process, SeeByte collects Personal Data as defined under UK GDPR including proof of identity, nationality and immigration status, right to work in the UK, employment and/or academic references and Basic Disclosure information for unspent criminal convictions. Please see details pertaining to your personal data in our Privacy Notice which can be found at https://www.seebyte.com/privacy-policy
NO RECRUITMENT AGENCIES
JD for a MuleSoft ArchitectKey responsibilities:Development of API management and microservicesWorking as the Integration Technology Architect on the adoption of Hybrid Integration or an iPaaS solutions with a particular focus on the Mulesoft Anypoint platform that includes API Designer, AP manager, and API studioDefining and delivering the Integration Technology aspects of the projects, including timely production of architectural designs and documentationBeing a key contributor and advocate of Microservice, API Management, process automations, frameworks in projects and programsWorking with Capgemini teams in Switzerland, Europe, and on the global level, on large programs that include multiple technology streams and complex architecture.Communicating the implementation approach and design methodology to the offshore development teamParticipating in a Technical Design Authority to assess and quantify the risks associated with design decisions and communicate these to the relevant parties.End-to-end integration design, build, test support and deployment Contribute own expertise to developing integration solutions.Work with the customer daily using Agile methodology.Technical Design Document capturing MuleSoft functional and nonfunctional details utilizing Integrations design templates; RAML definition for all interfaces.Leads the design and architecture of Integration solutions that are in alignment with policies and standards of the organization while understanding the client environment and unique restrictions that may exist.Conduct Design Walkthroughs, Code Reviews, and Technical Coaching as warranted.Develop and Unit Test MuleSoft Applications checked into the department's code repository and deployed through Continuous Integration toolchain into development & test environments & relying on mUnit framework for validation of thus developed artifacts.Establishing mUnit framework and associated quality assurance processes to support validations of MuleSoft assets developed during the project.Assuring adherence to security, audit compliance, and error handling requirementsActively participate in Agile sprint ceremonies (sprint planning, daily scrum, sprint review / product demo, and sprint retrospective)Resolution of tasks and defects within the project backlogConduct Design Walkthroughs, Code Reviews, and Technical Coaching as warranted.Document and publish artifacts in Anypoint Exchange instance.Create, update, and review the operational Run BookCreate, update, and review the production cutover plan and execute production cutover activities.Create, update, and review the Design and Development of Anypoint Exchange Policies and Configurations Expectations:Professional experience with MulesoftPassion for Integration Cloud technologies and productsExperience as an IT consultant or developer in a customer-facing roleAbility to build productive client relationships, identify and develop opportunities for new business.Proven Distributed Delivery experience (Off-Shore or On-Shore project delivery)Familiarity with delivery methodologies (e.g. SAFe, Agile, Waterfall) and application lifecycle managementAbility to understand business and IT department requirements.Strong communication and presentation skillsMulesoft Platform Architect or Mulesoft Integration Architect certification is an advantage. Required?Qualifications:Practical experience in MuleSoft API Development, MuleSoft Flow development and MuleSoft cloud hub Demonstrate good proficiency working with the MuleSoft Anypoint PlatformMuleSoft Certified: MuleSoft MCD or MCA certification Knowledge of API-management and micro-services8 to 10+ years hands on experience in integration development, testing and deployment experience.Senior level integration experience as a Senior Mulesoft Developer/Architect+API integration experience. Desired Qualifications:Knowledge of SQL, PL/SQL will be considered an advantage.?Understanding of interface automated testing and troubleshooting.Experience working as a member of a small agile software development team, e.g., participating in planning sessions and interpreting user stories, doing code reviews, pair programming. JBRP1_UKTJ
06/12/2025
Full time
JD for a MuleSoft ArchitectKey responsibilities:Development of API management and microservicesWorking as the Integration Technology Architect on the adoption of Hybrid Integration or an iPaaS solutions with a particular focus on the Mulesoft Anypoint platform that includes API Designer, AP manager, and API studioDefining and delivering the Integration Technology aspects of the projects, including timely production of architectural designs and documentationBeing a key contributor and advocate of Microservice, API Management, process automations, frameworks in projects and programsWorking with Capgemini teams in Switzerland, Europe, and on the global level, on large programs that include multiple technology streams and complex architecture.Communicating the implementation approach and design methodology to the offshore development teamParticipating in a Technical Design Authority to assess and quantify the risks associated with design decisions and communicate these to the relevant parties.End-to-end integration design, build, test support and deployment Contribute own expertise to developing integration solutions.Work with the customer daily using Agile methodology.Technical Design Document capturing MuleSoft functional and nonfunctional details utilizing Integrations design templates; RAML definition for all interfaces.Leads the design and architecture of Integration solutions that are in alignment with policies and standards of the organization while understanding the client environment and unique restrictions that may exist.Conduct Design Walkthroughs, Code Reviews, and Technical Coaching as warranted.Develop and Unit Test MuleSoft Applications checked into the department's code repository and deployed through Continuous Integration toolchain into development & test environments & relying on mUnit framework for validation of thus developed artifacts.Establishing mUnit framework and associated quality assurance processes to support validations of MuleSoft assets developed during the project.Assuring adherence to security, audit compliance, and error handling requirementsActively participate in Agile sprint ceremonies (sprint planning, daily scrum, sprint review / product demo, and sprint retrospective)Resolution of tasks and defects within the project backlogConduct Design Walkthroughs, Code Reviews, and Technical Coaching as warranted.Document and publish artifacts in Anypoint Exchange instance.Create, update, and review the operational Run BookCreate, update, and review the production cutover plan and execute production cutover activities.Create, update, and review the Design and Development of Anypoint Exchange Policies and Configurations Expectations:Professional experience with MulesoftPassion for Integration Cloud technologies and productsExperience as an IT consultant or developer in a customer-facing roleAbility to build productive client relationships, identify and develop opportunities for new business.Proven Distributed Delivery experience (Off-Shore or On-Shore project delivery)Familiarity with delivery methodologies (e.g. SAFe, Agile, Waterfall) and application lifecycle managementAbility to understand business and IT department requirements.Strong communication and presentation skillsMulesoft Platform Architect or Mulesoft Integration Architect certification is an advantage. Required?Qualifications:Practical experience in MuleSoft API Development, MuleSoft Flow development and MuleSoft cloud hub Demonstrate good proficiency working with the MuleSoft Anypoint PlatformMuleSoft Certified: MuleSoft MCD or MCA certification Knowledge of API-management and micro-services8 to 10+ years hands on experience in integration development, testing and deployment experience.Senior level integration experience as a Senior Mulesoft Developer/Architect+API integration experience. Desired Qualifications:Knowledge of SQL, PL/SQL will be considered an advantage.?Understanding of interface automated testing and troubleshooting.Experience working as a member of a small agile software development team, e.g., participating in planning sessions and interpreting user stories, doing code reviews, pair programming. JBRP1_UKTJ
Project Manager - Data Analyst - Hybrid Must have an Active SC Clearance A new opportunity has arisen for a Project Manager Data Analyst to join a secure Defence and National Security programme operating across hybrid locations. You will combine strong project management capability with analytical expertise to support accurate forecasting, resource alignment, reporting, and delivery of medium complexity IT infrastructure projects. About the Role - Project Manager Data Analyst As a Project Manager Data Analyst , you will manage ICT and transformation projects through the full lifecycle, ensuring delivery to time, cost, and quality. You will analyse timesheet and forecast data, conduct three way comparisons, document team structures, identify discrepancies, and coordinate realignment with Service Delivery Managers. The role involves defining requirements, maintaining risk and issue logs, producing reports, and supporting governance forums. You will ensure financial visibility, track project costs, support milestone billing, and drive effective communication across stakeholders. You will report to Senior Project Managers or Programme Managers and operate within established project management frameworks. What We're Looking For - Project Manager Data Analyst Must have Data Analytics experience with the ability to spot anomalies Ability to deliver a strong message through presentations to all stakeholders Strong analytical and investigative skills with excellent written communication. Experience comparing forecast, actuals, and organisational structures and documenting required amendments. Ability to manage ICT infrastructure or application delivery projects through full lifecycle. Knowledge of Prince2 , Agile , or SAFe methodologies. Experience in risk, scope, change, and financial management. Ability to coordinate with SDMs, Line Managers, and project boards. Detail orientated, proactive, and capable of handling ambiguity in fast paced environments. Be part of a high performing team delivering secure and impactful change as a Project Manager Data Analyst . To apply, please send your CV by pressing the apply button.
06/12/2025
Contractor
Project Manager - Data Analyst - Hybrid Must have an Active SC Clearance A new opportunity has arisen for a Project Manager Data Analyst to join a secure Defence and National Security programme operating across hybrid locations. You will combine strong project management capability with analytical expertise to support accurate forecasting, resource alignment, reporting, and delivery of medium complexity IT infrastructure projects. About the Role - Project Manager Data Analyst As a Project Manager Data Analyst , you will manage ICT and transformation projects through the full lifecycle, ensuring delivery to time, cost, and quality. You will analyse timesheet and forecast data, conduct three way comparisons, document team structures, identify discrepancies, and coordinate realignment with Service Delivery Managers. The role involves defining requirements, maintaining risk and issue logs, producing reports, and supporting governance forums. You will ensure financial visibility, track project costs, support milestone billing, and drive effective communication across stakeholders. You will report to Senior Project Managers or Programme Managers and operate within established project management frameworks. What We're Looking For - Project Manager Data Analyst Must have Data Analytics experience with the ability to spot anomalies Ability to deliver a strong message through presentations to all stakeholders Strong analytical and investigative skills with excellent written communication. Experience comparing forecast, actuals, and organisational structures and documenting required amendments. Ability to manage ICT infrastructure or application delivery projects through full lifecycle. Knowledge of Prince2 , Agile , or SAFe methodologies. Experience in risk, scope, change, and financial management. Ability to coordinate with SDMs, Line Managers, and project boards. Detail orientated, proactive, and capable of handling ambiguity in fast paced environments. Be part of a high performing team delivering secure and impactful change as a Project Manager Data Analyst . To apply, please send your CV by pressing the apply button.
Business Change Manager - Critical National Infrastructure Our client, a leading Critical National Infrastructure organization, is seeking an experienced IT Business Relationship Manager to build and maintain strong relationships with senior business leaders and ensure the successful delivery of IT services and projects in a highly complex environment. Key Responsibilities Act as a strategic liaison between IT and business stakeholders, ensuring technology solutions align with operational needs. Build and maintain strong relationships with senior business leaders to drive digital transformation. Oversee the delivery of IT services and projects, ensuring seamless integration within a regulated, high-security setting. Identify opportunities for innovation and process improvement while managing risks and dependencies. Provide expert guidance on IT governance, compliance, and service management best practices. Requirements Proven experience building and maintaining relationships with senior business leaders in a complex IT environment. Strong background in IT service delivery and project management within large-scale organizations. Expertise in governance, risk management, and compliance related to IT operations. Ability to navigate highly regulated sectors, ensuring technology aligns with security and operational demands. Exceptional communication and negotiation skills with the ability to influence at an executive level. Hybrid (3 days per week required in their Banbury office) Paying up to £67,500 + benefits Must be eligible to work in the UK
05/12/2025
Full time
Business Change Manager - Critical National Infrastructure Our client, a leading Critical National Infrastructure organization, is seeking an experienced IT Business Relationship Manager to build and maintain strong relationships with senior business leaders and ensure the successful delivery of IT services and projects in a highly complex environment. Key Responsibilities Act as a strategic liaison between IT and business stakeholders, ensuring technology solutions align with operational needs. Build and maintain strong relationships with senior business leaders to drive digital transformation. Oversee the delivery of IT services and projects, ensuring seamless integration within a regulated, high-security setting. Identify opportunities for innovation and process improvement while managing risks and dependencies. Provide expert guidance on IT governance, compliance, and service management best practices. Requirements Proven experience building and maintaining relationships with senior business leaders in a complex IT environment. Strong background in IT service delivery and project management within large-scale organizations. Expertise in governance, risk management, and compliance related to IT operations. Ability to navigate highly regulated sectors, ensuring technology aligns with security and operational demands. Exceptional communication and negotiation skills with the ability to influence at an executive level. Hybrid (3 days per week required in their Banbury office) Paying up to £67,500 + benefits Must be eligible to work in the UK
We are seeking a highly experienced and strategic senior leader to oversee our Cyber Engineering, Identity & Access Management (IAM), and Data Loss Prevention (DLP) functions. This role will be responsible for driving the design, delivery, and governance of enterprise-wide security engineering solutions, while ensuring secure, scalable, and resilient identity and data protection services. The ideal candidate will combine deep technical expertise with strong leadership skills to shape the future of cybersecurity, identity, and data protection within the organization. This position is designated as a Senior Management Function (SMF) under the Financial Conduct Authority regime, carrying personal accountability for compliance, operational resilience, and security effectiveness. The Role: Strategic Leadership Define and execute the global strategy for Cyber Engineering, IAM, and DLP in alignment with the enterprise security and technology roadmap. Serve as a trusted advisor to the CISO, CIO, and executive leadership on emerging threats, secure architecture, identity, and data protection. Establish metrics and reporting to demonstrate effectiveness, risk reduction, and compliance with regulatory requirements (e.g., National Institute of Standards Cyber Security Framework (NIST CSF), Digital Operations Resilience Act (DORA), New Tork State Department of Financial Services (NYDFS), Sarbanes-Oxyley (SOX), and the Financia Conduct Authority(FCA). Cyber Engineering Oversight Lead engineering teams responsible for core security platforms, including endpoint protection, cloud security, network defense, vulnerability management, and DevSecOps integrations. Build and mature a comprehensive vulnerability management program, including continuous scanning, risk-based prioritization, remediation tracking, and Board-level reporting. Drive innovation by embedding security into cloud, hybrid, and modern application architectures ("Secure by Design" principles). Ensure the adoption of automation, orchestration, and advanced analytics to improve detection, response, and resiliency. Identity & Access Management Own enterprise-wide IAM strategy, including workforce and customer identity, privileged access management (PAM), identity governance and administration (IGA), and multi-factor authentication (MFA). Lead initiatives to modernize and integrate IAM platforms to support cloud adoption, Zero Trust, and frictionless user experiences. Partner with business and technology leaders to enable secure digital transformation through robust identity services. Data Loss Prevention (DLP) Advance a comprehensive Data Loss Prevention program to safeguard sensitive information across endpoints, cloud, email, and collaboration platforms. Establish enterprise-wide policies and controls to prevent unauthorized data exfiltration, insider threats, and regulatory breaches. Implement monitoring, classification, and enforcement mechanisms that balance data protection with business enablement. Partner with business, compliance, and data governance teams to align DLP strategy with General Data Protection Regulation, Financial Conduct Authority, Prudential Regulation Authority, Sarbanes-Oxley, and other global data protection requirements. Provide executive and Board-level reporting on data protection risks, incidents, and mitigation efforts. Governance, Risk & Compliance Ensure IAM, DLP, and security engineering practices meet regulatory, audit, and policy requirements. Define and maintain standards for identity lifecycle, access controls, data handling, and information protection. Oversee risk assessments and remediation programs tied to IAM, DLP, and security engineering platforms. Senior Management Function (FCA Responsibilities) As an FCA-designated Senior Management Function (SMF) role, the position carries individual accountability under the Senior Managers & Certification Regime (SM&CR). Specific responsibilities include: Personal accountability for ensuring cyber, IAM, and DLP controls are effective, proportionate, and aligned with FCA expectations for operational resilience and financial sector stability. Maintaining robust governance, oversight, and risk management frameworks for engineering, identity, and data protection, ensuring risks are identified, escalated, and remediated in line with FCA and PRA requirements. Demonstrating reasonable steps have been taken to oversee outsourced arrangements, third-party providers, and cloud services related to IAM, DLP, and cyber platforms. Ensuring Board and regulators receive timely, accurate, and complete information on cyber, identity, and data protection risks, vulnerabilities, and remediation activities. Acting as the point of accountability for operational resilience in cyber engineering, IAM, and DLP, supporting FCA requirements around impact tolerance, scenario testing, and response planning. Requirements: Progressive experience in cybersecurity, with extensive experience in leadership roles across IAM, cyber engineering, and/or data protection. Proven track record of leading global security programs at scale in complex, regulated environments (financial services strongly preferred). Expertise in IAM technologies (SailPoint, Okta, Azure AD, CyberArk, Ping Identity), DLP platforms (Symantec, Microsoft Purview, Forcepoint, Digital Guardian), and security engineering tools (EDR, CSPM, SIEM, SOAR, vulnerability management). Strong knowledge of Zero Trust, data protection regulations (GDPR, FCA, PRA), cloud-native security, and DevSecOps practices. Exceptional leadership, communication, and stakeholder engagement skills, with the ability to influence at Board and executive levels. Relevant certifications (CISSP, CISM, CCSP, CIPP/E, SABSA, or equivalent) preferred. We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email your recruiter.
05/12/2025
Full time
We are seeking a highly experienced and strategic senior leader to oversee our Cyber Engineering, Identity & Access Management (IAM), and Data Loss Prevention (DLP) functions. This role will be responsible for driving the design, delivery, and governance of enterprise-wide security engineering solutions, while ensuring secure, scalable, and resilient identity and data protection services. The ideal candidate will combine deep technical expertise with strong leadership skills to shape the future of cybersecurity, identity, and data protection within the organization. This position is designated as a Senior Management Function (SMF) under the Financial Conduct Authority regime, carrying personal accountability for compliance, operational resilience, and security effectiveness. The Role: Strategic Leadership Define and execute the global strategy for Cyber Engineering, IAM, and DLP in alignment with the enterprise security and technology roadmap. Serve as a trusted advisor to the CISO, CIO, and executive leadership on emerging threats, secure architecture, identity, and data protection. Establish metrics and reporting to demonstrate effectiveness, risk reduction, and compliance with regulatory requirements (e.g., National Institute of Standards Cyber Security Framework (NIST CSF), Digital Operations Resilience Act (DORA), New Tork State Department of Financial Services (NYDFS), Sarbanes-Oxyley (SOX), and the Financia Conduct Authority(FCA). Cyber Engineering Oversight Lead engineering teams responsible for core security platforms, including endpoint protection, cloud security, network defense, vulnerability management, and DevSecOps integrations. Build and mature a comprehensive vulnerability management program, including continuous scanning, risk-based prioritization, remediation tracking, and Board-level reporting. Drive innovation by embedding security into cloud, hybrid, and modern application architectures ("Secure by Design" principles). Ensure the adoption of automation, orchestration, and advanced analytics to improve detection, response, and resiliency. Identity & Access Management Own enterprise-wide IAM strategy, including workforce and customer identity, privileged access management (PAM), identity governance and administration (IGA), and multi-factor authentication (MFA). Lead initiatives to modernize and integrate IAM platforms to support cloud adoption, Zero Trust, and frictionless user experiences. Partner with business and technology leaders to enable secure digital transformation through robust identity services. Data Loss Prevention (DLP) Advance a comprehensive Data Loss Prevention program to safeguard sensitive information across endpoints, cloud, email, and collaboration platforms. Establish enterprise-wide policies and controls to prevent unauthorized data exfiltration, insider threats, and regulatory breaches. Implement monitoring, classification, and enforcement mechanisms that balance data protection with business enablement. Partner with business, compliance, and data governance teams to align DLP strategy with General Data Protection Regulation, Financial Conduct Authority, Prudential Regulation Authority, Sarbanes-Oxley, and other global data protection requirements. Provide executive and Board-level reporting on data protection risks, incidents, and mitigation efforts. Governance, Risk & Compliance Ensure IAM, DLP, and security engineering practices meet regulatory, audit, and policy requirements. Define and maintain standards for identity lifecycle, access controls, data handling, and information protection. Oversee risk assessments and remediation programs tied to IAM, DLP, and security engineering platforms. Senior Management Function (FCA Responsibilities) As an FCA-designated Senior Management Function (SMF) role, the position carries individual accountability under the Senior Managers & Certification Regime (SM&CR). Specific responsibilities include: Personal accountability for ensuring cyber, IAM, and DLP controls are effective, proportionate, and aligned with FCA expectations for operational resilience and financial sector stability. Maintaining robust governance, oversight, and risk management frameworks for engineering, identity, and data protection, ensuring risks are identified, escalated, and remediated in line with FCA and PRA requirements. Demonstrating reasonable steps have been taken to oversee outsourced arrangements, third-party providers, and cloud services related to IAM, DLP, and cyber platforms. Ensuring Board and regulators receive timely, accurate, and complete information on cyber, identity, and data protection risks, vulnerabilities, and remediation activities. Acting as the point of accountability for operational resilience in cyber engineering, IAM, and DLP, supporting FCA requirements around impact tolerance, scenario testing, and response planning. Requirements: Progressive experience in cybersecurity, with extensive experience in leadership roles across IAM, cyber engineering, and/or data protection. Proven track record of leading global security programs at scale in complex, regulated environments (financial services strongly preferred). Expertise in IAM technologies (SailPoint, Okta, Azure AD, CyberArk, Ping Identity), DLP platforms (Symantec, Microsoft Purview, Forcepoint, Digital Guardian), and security engineering tools (EDR, CSPM, SIEM, SOAR, vulnerability management). Strong knowledge of Zero Trust, data protection regulations (GDPR, FCA, PRA), cloud-native security, and DevSecOps practices. Exceptional leadership, communication, and stakeholder engagement skills, with the ability to influence at Board and executive levels. Relevant certifications (CISSP, CISM, CCSP, CIPP/E, SABSA, or equivalent) preferred. We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email your recruiter.
IT Delivery Manager - Remote £75,000-£90,000 DOE Join TwinStream - Where Elite Engineering Meets Seamless Delivery In 2019, a group of engineers solving some of the toughest technical problems inside government organisations decided to build something better. Something smarter. Something truly world-class. TwinStream was born - a tech consultancy obsessed with technical excellence, elegant engineering, and frictionless delivery. Today, we work across high-impact programmes, partnering with clients both on-site and remotely, helping them solve serious challenges with clarity, confidence, and craft. And now we're growing. Fast. We're looking for a Delivery Manager who lives at the sweet spot between strategy and execution - someone who thrives on complexity, connects the dots across multiple workstreams, and brings calm, clarity, and momentum to delivery. If you love making things flow, not just "get done," keep reading. Key Responsibilities of the IT Delivery Manager: Steer Multi-Stream Delivery Like a Pro You'll coordinate delivery across several teams and projects, keeping everyone aligned on goals, risks, resourcing, and priorities - while maintaining an elevated, programme-level view. Champion Agile, Flow-Based Delivery You'll lead through Kanban and flow-driven practices, making work visible, unblocking teams, smoothing bottlenecks, and helping engineers stay focussed and unstoppable. Own Lightweight Governance (Yes, the Good Kind) You'll bring structure without red tape: concise reporting, clear milestones, meaningful metrics, and traceable decisions that actually help people do their jobs. Be the Glue Across Stakeholders Engineering, Technical Leads, senior leadership, clients - you'll keep them aligned, informed, and confident in the direction of travel. Drive Risk & Dependency Management You'll surface risks early, tame cross-team dependencies, rally the right people around blockers, and keep momentum high even when things get complicated. Help Uplift How We Deliver This role is a chance to genuinely shape the delivery frameworks, patterns, and ways of working that will scale TwinStream into larger, more complex programmes. Your fingerprints will be on how we grow. What You Bring: Experience managing software delivery across multiple teams or workstreams A strong grasp of flow-based agile, Kanban, and programme-level planning A knack for spotting structural blockers, cross-cutting risks, and big-picture problems First-rate communication skills, from deep-tech conversations to exec-level clarity A pragmatic, solutions-first mindset - able to bring order to ambiguity A preference for lightweight structure over heavyweight process The ability to align people, simplify complexity, and make delivery feel easy Why You'll Love Working Here: 8% Employer Pension Contribution Private Medical Healthcare (incl. dental & optical) Own Your Learning & Development Fully Remote + Real Flexibility Electric Vehicle Scheme 28 Days Holiday + Bank Holidays Summer & Christmas Parties + Team Events Cycle-to-Work, Life Assurance & More A Quick Note on Security: Due to the nature of some programmes we support, employment is contingent on successfully completing required security screening. Ready to Make a Real Impact? If you want to shape delivery at a company where engineering excellence and seamless execution truly matter, we'd love to hear from you. Apply now - and help TwinStream deliver the future.
05/12/2025
Full time
IT Delivery Manager - Remote £75,000-£90,000 DOE Join TwinStream - Where Elite Engineering Meets Seamless Delivery In 2019, a group of engineers solving some of the toughest technical problems inside government organisations decided to build something better. Something smarter. Something truly world-class. TwinStream was born - a tech consultancy obsessed with technical excellence, elegant engineering, and frictionless delivery. Today, we work across high-impact programmes, partnering with clients both on-site and remotely, helping them solve serious challenges with clarity, confidence, and craft. And now we're growing. Fast. We're looking for a Delivery Manager who lives at the sweet spot between strategy and execution - someone who thrives on complexity, connects the dots across multiple workstreams, and brings calm, clarity, and momentum to delivery. If you love making things flow, not just "get done," keep reading. Key Responsibilities of the IT Delivery Manager: Steer Multi-Stream Delivery Like a Pro You'll coordinate delivery across several teams and projects, keeping everyone aligned on goals, risks, resourcing, and priorities - while maintaining an elevated, programme-level view. Champion Agile, Flow-Based Delivery You'll lead through Kanban and flow-driven practices, making work visible, unblocking teams, smoothing bottlenecks, and helping engineers stay focussed and unstoppable. Own Lightweight Governance (Yes, the Good Kind) You'll bring structure without red tape: concise reporting, clear milestones, meaningful metrics, and traceable decisions that actually help people do their jobs. Be the Glue Across Stakeholders Engineering, Technical Leads, senior leadership, clients - you'll keep them aligned, informed, and confident in the direction of travel. Drive Risk & Dependency Management You'll surface risks early, tame cross-team dependencies, rally the right people around blockers, and keep momentum high even when things get complicated. Help Uplift How We Deliver This role is a chance to genuinely shape the delivery frameworks, patterns, and ways of working that will scale TwinStream into larger, more complex programmes. Your fingerprints will be on how we grow. What You Bring: Experience managing software delivery across multiple teams or workstreams A strong grasp of flow-based agile, Kanban, and programme-level planning A knack for spotting structural blockers, cross-cutting risks, and big-picture problems First-rate communication skills, from deep-tech conversations to exec-level clarity A pragmatic, solutions-first mindset - able to bring order to ambiguity A preference for lightweight structure over heavyweight process The ability to align people, simplify complexity, and make delivery feel easy Why You'll Love Working Here: 8% Employer Pension Contribution Private Medical Healthcare (incl. dental & optical) Own Your Learning & Development Fully Remote + Real Flexibility Electric Vehicle Scheme 28 Days Holiday + Bank Holidays Summer & Christmas Parties + Team Events Cycle-to-Work, Life Assurance & More A Quick Note on Security: Due to the nature of some programmes we support, employment is contingent on successfully completing required security screening. Ready to Make a Real Impact? If you want to shape delivery at a company where engineering excellence and seamless execution truly matter, we'd love to hear from you. Apply now - and help TwinStream deliver the future.
Role Purpose: We are seeking an experienced Project Manager for a fixed term ( 18 to 24 months ) to lead a critical IT system migration project, transitioning our Field Service Management (FSM) platform to IFS Cloud. This role will be responsible for planning, coordinating, and delivering the migration, ensuring minimal disruption and maximum efficiency across the organisation. Key Accountabilities and Responsibilities: Develop and manage detailed project plans, timelines, and budgets for the FSM to IFS Cloud migration. Coordinate and lead cross-functional teams including IT, business stakeholders, and external vendors. Oversee data migration, system integration, and testing phases between FSM and IFS Cloud. Ensure seamless transition of workflows, reporting, and integrations with other enterprise systems. Identify risks and implement mitigation strategies to ensure successful delivery. Communicate progress and issues effectively to senior leadership and stakeholders. Ensure compliance with security, data protection, and organisational standards throughout the project. Project Planning & Delivery: Develop and manage detailed project plans, timelines, and budgets for cloud migrations and implementations. Team Coordination: Lead cross-functional teams, including IT, business stakeholders, and external vendors, to deliver project objectives. Cloud Migration: Oversee data migration, system integration, and testing phases between legacy and cloud platforms (e.g., FSM to IFS Cloud). Stakeholder Management: Communicate progress, risks, and issues effectively to senior leadership and all stakeholders. Risk & Compliance: Identify risks, implement mitigation strategies, and ensure compliance with security, data protection, and organisational standards. Quality Assurance: Ensure all deliverables meet required standards and stakeholder expectations. Continuous Improvement: Monitor project performance, conduct post-project reviews, and identify areas for improvement. Skills, Experience and Knowledge: Proven experience managing large-scale IT migration or transformation projects. Strong understanding of Field Service Management systems and IFS Cloud platform. Excellent stakeholder management and communication skills. Ability to manage budgets, timelines, and resources effectively. Familiarity with project management methodologies (Agile, PRINCE2, or similar). Experience in risk management and problem-solving in complex environments. Preferred: Knowledge of automotive or insurance industry systems. Experience with vendor management and contract negotiation. Understanding of cloud architecture and integration best practices.
05/12/2025
Full time
Role Purpose: We are seeking an experienced Project Manager for a fixed term ( 18 to 24 months ) to lead a critical IT system migration project, transitioning our Field Service Management (FSM) platform to IFS Cloud. This role will be responsible for planning, coordinating, and delivering the migration, ensuring minimal disruption and maximum efficiency across the organisation. Key Accountabilities and Responsibilities: Develop and manage detailed project plans, timelines, and budgets for the FSM to IFS Cloud migration. Coordinate and lead cross-functional teams including IT, business stakeholders, and external vendors. Oversee data migration, system integration, and testing phases between FSM and IFS Cloud. Ensure seamless transition of workflows, reporting, and integrations with other enterprise systems. Identify risks and implement mitigation strategies to ensure successful delivery. Communicate progress and issues effectively to senior leadership and stakeholders. Ensure compliance with security, data protection, and organisational standards throughout the project. Project Planning & Delivery: Develop and manage detailed project plans, timelines, and budgets for cloud migrations and implementations. Team Coordination: Lead cross-functional teams, including IT, business stakeholders, and external vendors, to deliver project objectives. Cloud Migration: Oversee data migration, system integration, and testing phases between legacy and cloud platforms (e.g., FSM to IFS Cloud). Stakeholder Management: Communicate progress, risks, and issues effectively to senior leadership and all stakeholders. Risk & Compliance: Identify risks, implement mitigation strategies, and ensure compliance with security, data protection, and organisational standards. Quality Assurance: Ensure all deliverables meet required standards and stakeholder expectations. Continuous Improvement: Monitor project performance, conduct post-project reviews, and identify areas for improvement. Skills, Experience and Knowledge: Proven experience managing large-scale IT migration or transformation projects. Strong understanding of Field Service Management systems and IFS Cloud platform. Excellent stakeholder management and communication skills. Ability to manage budgets, timelines, and resources effectively. Familiarity with project management methodologies (Agile, PRINCE2, or similar). Experience in risk management and problem-solving in complex environments. Preferred: Knowledge of automotive or insurance industry systems. Experience with vendor management and contract negotiation. Understanding of cloud architecture and integration best practices.
Business Change Manager - Critical National Infrastructure Our client, a leading Critical National Infrastructure organization, is seeking an experienced IT Business Relationship Manager to build and maintain strong relationships with senior business leaders and ensure the successful delivery of IT services and projects in a highly complex environment. Key Responsibilities Act as a strategic liaison between IT and business stakeholders, ensuring technology solutions align with operational needs. Build and maintain strong relationships with senior business leaders to drive digital transformation. Oversee the delivery of IT services and projects, ensuring seamless integration within a regulated, high-security setting. Identify opportunities for innovation and process improvement while managing risks and dependencies. Provide expert guidance on IT governance, compliance, and service management best practices. Requirements Proven experience building and maintaining relationships with senior business leaders in a complex IT environment. Strong background in IT service delivery and project management within large-scale organizations. Expertise in governance, risk management, and compliance related to IT operations. Ability to navigate highly regulated sectors, ensuring technology aligns with security and operational demands. Exceptional communication and negotiation skills with the ability to influence at an executive level. Hybrid (3 days per week required in their Banbury office) Paying up to 67,500 + benefits Must be eligible to work in the UK
05/12/2025
Full time
Business Change Manager - Critical National Infrastructure Our client, a leading Critical National Infrastructure organization, is seeking an experienced IT Business Relationship Manager to build and maintain strong relationships with senior business leaders and ensure the successful delivery of IT services and projects in a highly complex environment. Key Responsibilities Act as a strategic liaison between IT and business stakeholders, ensuring technology solutions align with operational needs. Build and maintain strong relationships with senior business leaders to drive digital transformation. Oversee the delivery of IT services and projects, ensuring seamless integration within a regulated, high-security setting. Identify opportunities for innovation and process improvement while managing risks and dependencies. Provide expert guidance on IT governance, compliance, and service management best practices. Requirements Proven experience building and maintaining relationships with senior business leaders in a complex IT environment. Strong background in IT service delivery and project management within large-scale organizations. Expertise in governance, risk management, and compliance related to IT operations. Ability to navigate highly regulated sectors, ensuring technology aligns with security and operational demands. Exceptional communication and negotiation skills with the ability to influence at an executive level. Hybrid (3 days per week required in their Banbury office) Paying up to 67,500 + benefits Must be eligible to work in the UK
Test Manager Salary: competitive depending upon experience + benefits Where the job is based: Hybrid (home-based & with occasional working at Kerv Digital office as and when required and / or a requirement to attend client site when required to meet project needs) Kerv Digital UK Office: UK HQ, Seven House, 18 High Street, Longbridge, B31 2UQ Current Security Clearance or immediate eligibility to achieve Security Clearance is required for this role Who we are: Dive into a world where technology meets innovation. At Kerv Digital, we're not just another tech company. We re the problem solvers, the magicians who transform complex challenges into seamless digital experiences. Utilising a powerful blend of Power Platform, DevSecOps, Data experiences, and Software Engineering, we create business solutions that truly resonate with our clients driving extreme value! With our roots planted in Birmingham and branches spreading across the globe from London to Bangalore, we're a proud member of the Kerv Group - a dynamic £112m revenue technology consultancy leader with a dedicated team of over 700 professionals, partnering with 800+ sector leaders. People come first always we are incredibly proud of our unparalleled work culture. Not just words on paper, we wear our "Great Place to Work" certifications from the UK and India like badges of honour. Dive into an ocean of opportunities in an atmosphere that celebrates collaboration. Sharpen your prowess with a global multi-discipline team and be guided by the industry's most forward-thinking architects. Who we are looking for: You are passionate about quality and achieving great outcomes for our customers. Working with our UK & India based teams, you will develop project test plans and strategies tailored to project and client requirements and processes, ensure they are executed to the highest quality, plan and support test phases, and quality assure the output of multiple test and delivery teams. You are someone who is an authority on testing - being able to talk broadly and in detail about all types of testing types, test phases, test techniques or tooling, knowing when to apply them, how and for what purpose in the context of a specific project. You ll be able to speak to colleagues and clients to educate or allow them to participate in or support QA activities and team members and to gain approvals of strategies and approaches where required. You thrive working as part of a collaborative team, are proactive in nature and embrace getting involved in the hands-on testing activities as and when required Main Duties and Expectations: Manage a project team of testers of mixed levels of experience, from junior to lead, who are manual and automation testers, some of whom may also have specialisms in non-functional testing as well Able to handle a medium-large sized project without the direct involvement of a more senior member of the QA team. Work with Kerv Digital Delivery Managers and other team members, as well as client stakeholders and team members in project management, test managers, or independent assurance teams Providing a positive input into discovery workshops from a test and test planning perspective, working to set up projects and programmes for success and to enable the identification and documentation of a test strategy as the output Lead by example - demonstrate calm and professional leadership. Always acting with integrity and capable of getting hands on in testing activities as and when required to support the team Provide assurance / oversight over multiple concurrent projects when required assessing project and team health, compliance with the test strategy and expected standards of work Line management responsibilities, which involve regular 1:1 touchpoints, performance management and development support and monitoring Supports recruitment activities when required A confident and proven decision maker with a proactive nature towards their work and contributions to projects and company objectives Required Skills & Experience: 10+ years of experience working as a Test Manager or Senior Test Lead ISTQB Foundation as a minimum Solid hands-on testing experience, across functional and non-functional testing, including but not limited to; API, Data Migrations, Accessibility Able to evidence experience of being able to deliver the main duties and responsibilities of the role, as above Extensive experience of planning and carrying out testing activities of all types and levels in a Disciplined Agile / Scrum methodology Experience managing QA activities across multiple projects and workstreams leading, prioritising, escalating, supporting, coaching and mentoring Educating, implementing and enforcing best practice in testing Ability to define and implement Test Strategies and plans assessing the need for functional, non-functional, manual and automated testing Ability to produce test and defect related reporting and an ability to identify the right data to monitor test, defect and quality metrics in order to manage the project, suggest and / or implement change where required Ability to recognise how test and bug management tooling on a project could be configured and adjusted to allow for improved management, ways of working and reporting where required and be familiar with configuring tools such as ADO & JIRA in this way Ability to articulate risk, and provide clear and concise escalation and reporting Excellent stakeholder management at all levels, internally and with clients Ensuring quality standards are met across projects Experience reviewing and continuously improving testing practises and processes Experience of using Azure Dev Ops Test Plan module as the project test and defect management tool Desirable Experience: Experience in Microsoft products such as Dynamics, Power Pages, Power Apps Hands-on Test Automation experience, extending into automation practices and frameworks and not just the ability to create an automated test Hands on experience of API testing Non-functional testing specialisms, such as performance and security Experience in testing of AI or utilisation of AI to improve or make efficient, testing tasks and practices We re also looking for people that fit how we work, which is something like; • happiest working under their own direction, but fully supported when needed • an obvious attention to detail • ability to identify and pick up new processes and software platforms quickly • ability to work effectively with remote and geographically spread teams • ability to work flexibly to deliver on-time to tight timescales • Is able to understand, live and breathe the Kerv Values What we can do for you: We re a transparent, honest and fiercely equal employer that believes completely in providing the best possible work experience for our employees: Real Flexibility we re a family first organisation, and if the work gets done, you can work when and wherever you want. A healthy approach for most of our teams seems to be splitting three ways between home, customer sites and the office. Awesome Environment all of our employees will tell you that we foster an easy going environment, are experts at what we do and care deeply about what we work on, and the company was started specifically to find a way for people to take more enjoyment from their work. Interesting Work these days most of our customers are household names and many of our projects have an important impact on the world around us. The kind of things we do regularly include working with not-for-profits to transform how they leverage technology, working with public bodies to shape digital services and working with top tier private entities to bring genuinely new and meaningful products and services to market. Great Benefits all the usual suspects and then some. Some highlights include our choose-your-own tech approach to end-user devices, well stocked cupboards with tasty goodies (we re a food first company too), excellent professional development support including frequent in-house training for tech. you can t get trained on anywhere else and private healthcare. Full disclosure; some benefits can only be provided after probation. Recognition & Growth Recognized as a 'Great Place to Work' in both the UK and India, our commitment to excellence goes beyond our products and services. Our culture is a testament to the dedicated technologists who work tirelessly to drive our vision forward. Being a part of Kerv Digital means embracing a culture of innovation, collaboration, and mutual respect. Our teams in the UK and India thrive in an atmosphere that promotes continuous learning and growth Join us at Kerv Digital, where we don t just build ground breaking technology - we build future. Don t take our word for it though, check out our impartial Glass Door reviews More on equality: At Kerv, we re building something special and we re building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions togethe r.
05/12/2025
Full time
Test Manager Salary: competitive depending upon experience + benefits Where the job is based: Hybrid (home-based & with occasional working at Kerv Digital office as and when required and / or a requirement to attend client site when required to meet project needs) Kerv Digital UK Office: UK HQ, Seven House, 18 High Street, Longbridge, B31 2UQ Current Security Clearance or immediate eligibility to achieve Security Clearance is required for this role Who we are: Dive into a world where technology meets innovation. At Kerv Digital, we're not just another tech company. We re the problem solvers, the magicians who transform complex challenges into seamless digital experiences. Utilising a powerful blend of Power Platform, DevSecOps, Data experiences, and Software Engineering, we create business solutions that truly resonate with our clients driving extreme value! With our roots planted in Birmingham and branches spreading across the globe from London to Bangalore, we're a proud member of the Kerv Group - a dynamic £112m revenue technology consultancy leader with a dedicated team of over 700 professionals, partnering with 800+ sector leaders. People come first always we are incredibly proud of our unparalleled work culture. Not just words on paper, we wear our "Great Place to Work" certifications from the UK and India like badges of honour. Dive into an ocean of opportunities in an atmosphere that celebrates collaboration. Sharpen your prowess with a global multi-discipline team and be guided by the industry's most forward-thinking architects. Who we are looking for: You are passionate about quality and achieving great outcomes for our customers. Working with our UK & India based teams, you will develop project test plans and strategies tailored to project and client requirements and processes, ensure they are executed to the highest quality, plan and support test phases, and quality assure the output of multiple test and delivery teams. You are someone who is an authority on testing - being able to talk broadly and in detail about all types of testing types, test phases, test techniques or tooling, knowing when to apply them, how and for what purpose in the context of a specific project. You ll be able to speak to colleagues and clients to educate or allow them to participate in or support QA activities and team members and to gain approvals of strategies and approaches where required. You thrive working as part of a collaborative team, are proactive in nature and embrace getting involved in the hands-on testing activities as and when required Main Duties and Expectations: Manage a project team of testers of mixed levels of experience, from junior to lead, who are manual and automation testers, some of whom may also have specialisms in non-functional testing as well Able to handle a medium-large sized project without the direct involvement of a more senior member of the QA team. Work with Kerv Digital Delivery Managers and other team members, as well as client stakeholders and team members in project management, test managers, or independent assurance teams Providing a positive input into discovery workshops from a test and test planning perspective, working to set up projects and programmes for success and to enable the identification and documentation of a test strategy as the output Lead by example - demonstrate calm and professional leadership. Always acting with integrity and capable of getting hands on in testing activities as and when required to support the team Provide assurance / oversight over multiple concurrent projects when required assessing project and team health, compliance with the test strategy and expected standards of work Line management responsibilities, which involve regular 1:1 touchpoints, performance management and development support and monitoring Supports recruitment activities when required A confident and proven decision maker with a proactive nature towards their work and contributions to projects and company objectives Required Skills & Experience: 10+ years of experience working as a Test Manager or Senior Test Lead ISTQB Foundation as a minimum Solid hands-on testing experience, across functional and non-functional testing, including but not limited to; API, Data Migrations, Accessibility Able to evidence experience of being able to deliver the main duties and responsibilities of the role, as above Extensive experience of planning and carrying out testing activities of all types and levels in a Disciplined Agile / Scrum methodology Experience managing QA activities across multiple projects and workstreams leading, prioritising, escalating, supporting, coaching and mentoring Educating, implementing and enforcing best practice in testing Ability to define and implement Test Strategies and plans assessing the need for functional, non-functional, manual and automated testing Ability to produce test and defect related reporting and an ability to identify the right data to monitor test, defect and quality metrics in order to manage the project, suggest and / or implement change where required Ability to recognise how test and bug management tooling on a project could be configured and adjusted to allow for improved management, ways of working and reporting where required and be familiar with configuring tools such as ADO & JIRA in this way Ability to articulate risk, and provide clear and concise escalation and reporting Excellent stakeholder management at all levels, internally and with clients Ensuring quality standards are met across projects Experience reviewing and continuously improving testing practises and processes Experience of using Azure Dev Ops Test Plan module as the project test and defect management tool Desirable Experience: Experience in Microsoft products such as Dynamics, Power Pages, Power Apps Hands-on Test Automation experience, extending into automation practices and frameworks and not just the ability to create an automated test Hands on experience of API testing Non-functional testing specialisms, such as performance and security Experience in testing of AI or utilisation of AI to improve or make efficient, testing tasks and practices We re also looking for people that fit how we work, which is something like; • happiest working under their own direction, but fully supported when needed • an obvious attention to detail • ability to identify and pick up new processes and software platforms quickly • ability to work effectively with remote and geographically spread teams • ability to work flexibly to deliver on-time to tight timescales • Is able to understand, live and breathe the Kerv Values What we can do for you: We re a transparent, honest and fiercely equal employer that believes completely in providing the best possible work experience for our employees: Real Flexibility we re a family first organisation, and if the work gets done, you can work when and wherever you want. A healthy approach for most of our teams seems to be splitting three ways between home, customer sites and the office. Awesome Environment all of our employees will tell you that we foster an easy going environment, are experts at what we do and care deeply about what we work on, and the company was started specifically to find a way for people to take more enjoyment from their work. Interesting Work these days most of our customers are household names and many of our projects have an important impact on the world around us. The kind of things we do regularly include working with not-for-profits to transform how they leverage technology, working with public bodies to shape digital services and working with top tier private entities to bring genuinely new and meaningful products and services to market. Great Benefits all the usual suspects and then some. Some highlights include our choose-your-own tech approach to end-user devices, well stocked cupboards with tasty goodies (we re a food first company too), excellent professional development support including frequent in-house training for tech. you can t get trained on anywhere else and private healthcare. Full disclosure; some benefits can only be provided after probation. Recognition & Growth Recognized as a 'Great Place to Work' in both the UK and India, our commitment to excellence goes beyond our products and services. Our culture is a testament to the dedicated technologists who work tirelessly to drive our vision forward. Being a part of Kerv Digital means embracing a culture of innovation, collaboration, and mutual respect. Our teams in the UK and India thrive in an atmosphere that promotes continuous learning and growth Join us at Kerv Digital, where we don t just build ground breaking technology - we build future. Don t take our word for it though, check out our impartial Glass Door reviews More on equality: At Kerv, we re building something special and we re building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions togethe r.
We are seeking a hands on IT Manager to lead and manage critical integrations across the clients enterprise landscape, including SAP S4/HANA. This senior position plays a key role in ensuring systems are connected, stable, and scalable to support a unified customer experience. Client Details This opportunity is with a well-established organisation within the retail sector. As a medium-sized business, they focus on delivering high-quality products and services, supported by a robust and innovative technology team. Description Build and develop business/Strategy oriented IT team. Manage and improve internal systems and business applications to enhance operational efficiency. Identify, troubleshoot, and resolve integration issues promptly to avoid disruptions to order management and inventory processes. Lead the integration of SAP S4/HANA with Magento, WMS, Store force, Cegid, and other internal systems to maintain stable and high-performance connectivity. Identify opportunities to automate and optimize data exchange and validation processes. Support the setup of new physical retail stores in the systems, ensuring accurate integration with POS, stock, and order management platforms. Monitor integration performance, identify bottlenecks, and recommend improvements to enhance system stability and scalability. Prepare reports for leadership and stakeholders on integration health, data accuracy, and order fulfilment performance. Design, implement, and optimize IT infrastructure, including networks, servers, and cloud environments, to cooperate with Global HQ IT and Inhouse technology departments Collaborate with HQ IT and development teams to streamline integration workflows, improve automation, and ensure consistent data transfer across systems. Configure SAP S4/HANA and integrated systems to support new country rollouts, currencies, and pricing structures for both owned channels (Ecomm & Retail) and marketplaces. Plan and enforce information security measures, including risk management, compliance, and audit response following group security governance. Maintain detailed documentation of integration processes, data mappings, and troubleshooting procedures. Train and mentor cross-functional teams on best practices for managing integrated data and resolving system issues. Profile Bachelor's degree in information technology, Computer Science, or a related field. Certifications in SAP S/4HANA, integration technologies, or e-commerce platforms such as Magento or WMS are highly desirable. 10+ years of professional experience with SAP, preferably SAP HANA, including direct integration with e-commerce, WMS, or POS systems. Proven track record in managing complex integrations across multi-country and multi-currency environments. Job Offer Competitive salary Benefits package to be confirmed upon offer.
05/12/2025
Full time
We are seeking a hands on IT Manager to lead and manage critical integrations across the clients enterprise landscape, including SAP S4/HANA. This senior position plays a key role in ensuring systems are connected, stable, and scalable to support a unified customer experience. Client Details This opportunity is with a well-established organisation within the retail sector. As a medium-sized business, they focus on delivering high-quality products and services, supported by a robust and innovative technology team. Description Build and develop business/Strategy oriented IT team. Manage and improve internal systems and business applications to enhance operational efficiency. Identify, troubleshoot, and resolve integration issues promptly to avoid disruptions to order management and inventory processes. Lead the integration of SAP S4/HANA with Magento, WMS, Store force, Cegid, and other internal systems to maintain stable and high-performance connectivity. Identify opportunities to automate and optimize data exchange and validation processes. Support the setup of new physical retail stores in the systems, ensuring accurate integration with POS, stock, and order management platforms. Monitor integration performance, identify bottlenecks, and recommend improvements to enhance system stability and scalability. Prepare reports for leadership and stakeholders on integration health, data accuracy, and order fulfilment performance. Design, implement, and optimize IT infrastructure, including networks, servers, and cloud environments, to cooperate with Global HQ IT and Inhouse technology departments Collaborate with HQ IT and development teams to streamline integration workflows, improve automation, and ensure consistent data transfer across systems. Configure SAP S4/HANA and integrated systems to support new country rollouts, currencies, and pricing structures for both owned channels (Ecomm & Retail) and marketplaces. Plan and enforce information security measures, including risk management, compliance, and audit response following group security governance. Maintain detailed documentation of integration processes, data mappings, and troubleshooting procedures. Train and mentor cross-functional teams on best practices for managing integrated data and resolving system issues. Profile Bachelor's degree in information technology, Computer Science, or a related field. Certifications in SAP S/4HANA, integration technologies, or e-commerce platforms such as Magento or WMS are highly desirable. 10+ years of professional experience with SAP, preferably SAP HANA, including direct integration with e-commerce, WMS, or POS systems. Proven track record in managing complex integrations across multi-country and multi-currency environments. Job Offer Competitive salary Benefits package to be confirmed upon offer.
Technical Project Manager - Network & Infrastructure Refresh Location: North London (2-3 days per week onsite non-negotiable) Rate: Up to £650/day (Inside IR35) Contract: 6-8 months Start: Immediate Client: Local Government Overview Salt are partnered with a North London Local Authority delivering a large-scale Network and Infrastructure Modernisation Programme . This role will lead delivery of a multi-site network transformation , replacing end-of-life Cisco and Aruba infrastructure with a cloud-managed, resilient, and scalable architecture to support hybrid working and the council's digital strategy. It's a visible and hands-on role within the Digital Delivery Team , working with stakeholders across Infrastructure, Architecture, Security, and Procurement. Programme Context The current environment is based on legacy Cisco and Aruba systems, a hub-and-spoke WAN model, and ageing LAN switches. This setup limits performance, introduces single points of failure, and constrains the rollout of modern technologies such as Wi-Fi 6. The modernisation programme will transition the council to a cloud-managed distributed architecture , introducing Direct Internet Access (DIA) at each site to enhance resilience, security, and performance. Delivery is structured into multiple workstreams: LAN, WLAN, WAN/DIA, and remote access . Key Responsibilities Lead end-to-end delivery of the network and infrastructure refresh across all workstreams. Develop and maintain delivery plans, test strategies, and implementation roadmaps. Coordinate internal technical teams, external suppliers, and contractors to meet quality and governance standards. Oversee procurement activity (spec writing, tender coordination, contract award) in partnership with Corporate Procurement. Manage full lifecycle delivery from pilot testing through to deployment and operational handover. Ensure all technical changes are governed through CAB and comply with organisational security standards. Manage communications and user readiness for changes such as MFA and access policies. Track CAPEX timelines to ensure all equipment is receipted by the 31st March deadline. Provide clear reporting to senior stakeholders: board updates, risk logs, and escalation management. Maintain focus on delivery outcomes: improved performance, reduced risk, and long-term cost efficiency. Essential Experience Proven record delivering large-scale network and infrastructure projects across multi-site or complex environments. Strong understanding of modern network architectures, including: Cloud-managed Wi-Fi (Cisco Meraki, Aruba Central or equivalent) LAN refresh (PoE , multi-gig switches) SD-WAN / SASE / Direct Internet Access (DIA) Azure-based hybrid remote access Experience navigating public sector procurement frameworks and supplier engagement. Strong track record managing technical teams and third-party vendors. Confident stakeholder engagement skills with the ability to explain complex technical change clearly. Experience operating within formal governance (CAB, board reporting, risk/change management). Ability to work at pace to meet capital and fiscal deadlines. Desirable Hands-on familiarity with Cisco or Aruba wireless technologies and Azure networking. Experience delivering projects to tight year-end budget deadlines. Understanding of Zero Trust principles and identity-based access. Prior Local Government or wider public sector infrastructure delivery experience. Why Apply This is a chance to lead a strategically critical infrastructure transformation that directly shapes how a major public sector organisation delivers digital services. You'll take ownership of a high-impact programme, working closely with senior stakeholders and leading vendors to deliver measurable improvements in performance, resilience, and security. Rates depend on experience and client requirements
05/12/2025
Contractor
Technical Project Manager - Network & Infrastructure Refresh Location: North London (2-3 days per week onsite non-negotiable) Rate: Up to £650/day (Inside IR35) Contract: 6-8 months Start: Immediate Client: Local Government Overview Salt are partnered with a North London Local Authority delivering a large-scale Network and Infrastructure Modernisation Programme . This role will lead delivery of a multi-site network transformation , replacing end-of-life Cisco and Aruba infrastructure with a cloud-managed, resilient, and scalable architecture to support hybrid working and the council's digital strategy. It's a visible and hands-on role within the Digital Delivery Team , working with stakeholders across Infrastructure, Architecture, Security, and Procurement. Programme Context The current environment is based on legacy Cisco and Aruba systems, a hub-and-spoke WAN model, and ageing LAN switches. This setup limits performance, introduces single points of failure, and constrains the rollout of modern technologies such as Wi-Fi 6. The modernisation programme will transition the council to a cloud-managed distributed architecture , introducing Direct Internet Access (DIA) at each site to enhance resilience, security, and performance. Delivery is structured into multiple workstreams: LAN, WLAN, WAN/DIA, and remote access . Key Responsibilities Lead end-to-end delivery of the network and infrastructure refresh across all workstreams. Develop and maintain delivery plans, test strategies, and implementation roadmaps. Coordinate internal technical teams, external suppliers, and contractors to meet quality and governance standards. Oversee procurement activity (spec writing, tender coordination, contract award) in partnership with Corporate Procurement. Manage full lifecycle delivery from pilot testing through to deployment and operational handover. Ensure all technical changes are governed through CAB and comply with organisational security standards. Manage communications and user readiness for changes such as MFA and access policies. Track CAPEX timelines to ensure all equipment is receipted by the 31st March deadline. Provide clear reporting to senior stakeholders: board updates, risk logs, and escalation management. Maintain focus on delivery outcomes: improved performance, reduced risk, and long-term cost efficiency. Essential Experience Proven record delivering large-scale network and infrastructure projects across multi-site or complex environments. Strong understanding of modern network architectures, including: Cloud-managed Wi-Fi (Cisco Meraki, Aruba Central or equivalent) LAN refresh (PoE , multi-gig switches) SD-WAN / SASE / Direct Internet Access (DIA) Azure-based hybrid remote access Experience navigating public sector procurement frameworks and supplier engagement. Strong track record managing technical teams and third-party vendors. Confident stakeholder engagement skills with the ability to explain complex technical change clearly. Experience operating within formal governance (CAB, board reporting, risk/change management). Ability to work at pace to meet capital and fiscal deadlines. Desirable Hands-on familiarity with Cisco or Aruba wireless technologies and Azure networking. Experience delivering projects to tight year-end budget deadlines. Understanding of Zero Trust principles and identity-based access. Prior Local Government or wider public sector infrastructure delivery experience. Why Apply This is a chance to lead a strategically critical infrastructure transformation that directly shapes how a major public sector organisation delivers digital services. You'll take ownership of a high-impact programme, working closely with senior stakeholders and leading vendors to deliver measurable improvements in performance, resilience, and security. Rates depend on experience and client requirements
Head of Data - Data Architecture, Data Strategy/Governance, Data Science/Analysis/Engineering; frameworks, data operating model (TOM), compliance, risk, automation; management information (MI) reporting, PowerBI, SQL, ADF, Azure Data Warehousing / Data Lakes. Permanent, London / Hybrid (3/2) c.£150k (Negotiable) +Bonus +Benefits Global organisation seeks Head of Data to lead strategy around data architecture, data governance, platform enhancement and MI reporting development across all systems which support business decisions and improve operations. Working in a senior level capacity, initially within an individual contributors role (initially) the Head of Data will undertake a number of strategic and tactical duties including: Developing data initiatives in line with wider business strategy Engage with senior business leaders and technology management to design a Target Data Operating Model Develop the firms AI / NLP strategy, roadmap and capability utilising emerging data science approaches where applicable Optimise existing technology to support / develop the ongoing data architecture roadmap in relation to business operations Enhance the Management Information Reporting Dashboard / DV landscape defining standards and improving output in a variety of products, albeit with a strong focus on PowerBI / Power Automate and the broader Microsoft stack Lead governance processes for data access and stewardship (inc regulatory compliance aspects) and build out the function collaborating with IT security teams / CISO where appropriate Build out and lead a multi-disciplinary team of data focussed personnel We seek a senior level Data Manager with significant experience engaging with C-Level execs who possess a range of hands-on, tactical and strategic skills and experience including: Extensive experience in developing data strategy, governance, architecture and data integration Enhancement of data orchestration across all relevant systems (Sharepoint/MSFT Stack, CRM, Finance, HRIS, various industry specific Commercial/Business Systems - relevant to your background) in order to meet the needs of the strategic data roadmap Experience of identifying and selecting appropriate reporting platforms and tools and background in hands-on development of platforms/dashboards inc SQL, ADF, PowerBI etc Management and leadership of multi-disciplinary teams within data - Data Science, Data Analysis, Engineering/ETL, Data Visualisation Experience of developing and, critically, delivering AI / NLP / ML and predictive analytics capability within commercial environments. Experience of ensuring that all data-related activities comply with regulatory industry standards An ability to influence across all departments at the most senior level of a global organisation We are open to receiving applications from across a broad range of industries including Professional Services, Legal Services, Financial Services or Consultancy inc Deloitte, PwC, KMPG, Accenture, EY, McKinsey & Company etc albeit with significant experience gained inhouse developing, implementing and delivering a data strategy over a number of years. You may have been working as a Head of Data, Lead Data Scientist, Chief Data Officer, Data Engineering Manager or Lead (Senior) Data Analyst but we are open to discussion based on experience. You will possess exceptional communication skills and have the commercial acumen to be able to influence at the most senior level of this global organisation utilising experience working in similar inhouse / clientside environments (experience previously in consulting would be valuable in addition to this inhouse experience). Excellent opportunity to develop data strategy combining advanced analytics with business intelligence, and lead the enhancement of enterprise-wide data solutions across a global organisation.
05/12/2025
Full time
Head of Data - Data Architecture, Data Strategy/Governance, Data Science/Analysis/Engineering; frameworks, data operating model (TOM), compliance, risk, automation; management information (MI) reporting, PowerBI, SQL, ADF, Azure Data Warehousing / Data Lakes. Permanent, London / Hybrid (3/2) c.£150k (Negotiable) +Bonus +Benefits Global organisation seeks Head of Data to lead strategy around data architecture, data governance, platform enhancement and MI reporting development across all systems which support business decisions and improve operations. Working in a senior level capacity, initially within an individual contributors role (initially) the Head of Data will undertake a number of strategic and tactical duties including: Developing data initiatives in line with wider business strategy Engage with senior business leaders and technology management to design a Target Data Operating Model Develop the firms AI / NLP strategy, roadmap and capability utilising emerging data science approaches where applicable Optimise existing technology to support / develop the ongoing data architecture roadmap in relation to business operations Enhance the Management Information Reporting Dashboard / DV landscape defining standards and improving output in a variety of products, albeit with a strong focus on PowerBI / Power Automate and the broader Microsoft stack Lead governance processes for data access and stewardship (inc regulatory compliance aspects) and build out the function collaborating with IT security teams / CISO where appropriate Build out and lead a multi-disciplinary team of data focussed personnel We seek a senior level Data Manager with significant experience engaging with C-Level execs who possess a range of hands-on, tactical and strategic skills and experience including: Extensive experience in developing data strategy, governance, architecture and data integration Enhancement of data orchestration across all relevant systems (Sharepoint/MSFT Stack, CRM, Finance, HRIS, various industry specific Commercial/Business Systems - relevant to your background) in order to meet the needs of the strategic data roadmap Experience of identifying and selecting appropriate reporting platforms and tools and background in hands-on development of platforms/dashboards inc SQL, ADF, PowerBI etc Management and leadership of multi-disciplinary teams within data - Data Science, Data Analysis, Engineering/ETL, Data Visualisation Experience of developing and, critically, delivering AI / NLP / ML and predictive analytics capability within commercial environments. Experience of ensuring that all data-related activities comply with regulatory industry standards An ability to influence across all departments at the most senior level of a global organisation We are open to receiving applications from across a broad range of industries including Professional Services, Legal Services, Financial Services or Consultancy inc Deloitte, PwC, KMPG, Accenture, EY, McKinsey & Company etc albeit with significant experience gained inhouse developing, implementing and delivering a data strategy over a number of years. You may have been working as a Head of Data, Lead Data Scientist, Chief Data Officer, Data Engineering Manager or Lead (Senior) Data Analyst but we are open to discussion based on experience. You will possess exceptional communication skills and have the commercial acumen to be able to influence at the most senior level of this global organisation utilising experience working in similar inhouse / clientside environments (experience previously in consulting would be valuable in addition to this inhouse experience). Excellent opportunity to develop data strategy combining advanced analytics with business intelligence, and lead the enhancement of enterprise-wide data solutions across a global organisation.
Work with top professionals, tackle dynamic risks, and deliver clear guidance that makes a real difference. If you're experienced in security frameworks like ISO27001 or NIST and want to shape security strategies in a fast-paced environment, we'd love to hear from you. My client is a leading Telecommunication Business, looking for a skilled Security Risk Manager to help strengthen their organisation's approach to information security, risk mitigation, and compliance. In this role, you'll work alongside talented teams, evaluating 3rd party supplier security, identifying threats, and implementing effective controls to keep data and assets protected. Your responsibilities will include: Conducting risk assessments and supplier due diligence across a range of projects. Communicating security risks clearly to business stakeholders so they can take informed action. Ensuring compliance with industry regulations and security standards (ISO27001, NIST, GDPR). Developing and maintaining policies, procedures, and audit practices that improve overall security posture. Responding proactively to emerging risks in a fast-changing landscape. If you have a solid background in Cyber Security and Risk Management, can explain technical topics in clear terms, and want to make a tangible impact, we want to hear from you ! Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
05/12/2025
Full time
Work with top professionals, tackle dynamic risks, and deliver clear guidance that makes a real difference. If you're experienced in security frameworks like ISO27001 or NIST and want to shape security strategies in a fast-paced environment, we'd love to hear from you. My client is a leading Telecommunication Business, looking for a skilled Security Risk Manager to help strengthen their organisation's approach to information security, risk mitigation, and compliance. In this role, you'll work alongside talented teams, evaluating 3rd party supplier security, identifying threats, and implementing effective controls to keep data and assets protected. Your responsibilities will include: Conducting risk assessments and supplier due diligence across a range of projects. Communicating security risks clearly to business stakeholders so they can take informed action. Ensuring compliance with industry regulations and security standards (ISO27001, NIST, GDPR). Developing and maintaining policies, procedures, and audit practices that improve overall security posture. Responding proactively to emerging risks in a fast-changing landscape. If you have a solid background in Cyber Security and Risk Management, can explain technical topics in clear terms, and want to make a tangible impact, we want to hear from you ! Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Are you a governance leader who thrives at the intersection of information security, compliance, and organisational resilience? We're looking for an experienced Senior Security Governance Manager to drive our Information Governance, Cyber Security, and Quality frameworks to new heights. This is a high-impact role where you'll shape the strategic direction of security governance across the business, ensuring compliance with UK, NHS, and international regulations - while empowering teams to work securely and confidently in a complex digital environment. What You'll Be Responsible For Information Governance Develop and execute the organisation's Information Governance (IG) strategy in line with UK, NHS, and international data protection frameworks. Maintain governance policies and key artefacts such as DPIAs, Data Processing Agreements (DPAs), and Data Sharing Agreements (DSAs). Coordinate completion of the Data Security Protection Toolkit and support independent audit processes. Monitor compliance across business units and lead corrective actions where required. Cyber Security Lead the implementation and maintenance of Cyber Security policies, ensuring robust governance across all business areas. Manage the ISO 27001 certification lifecycle - including audits, remediation, and recertification. Collaborate with technical and product teams to embed security standards and oversee incident response procedures. Drive measurable improvements in risk reduction and compliance maturity through strong audit oversight and playbook management. Digital & Clinical Safety Partner with IT, Clinical, Legal, and Executive teams to align on digital safety practices. Maintain and review Digital Clinical Safety Policies, ensuring compliance with DCB0129/0160 and the Medical Device Directive. Oversee training compliance for clinical and digital safety roles, ensuring safety case documentation remains current. Quality Management Lead the Quality Management System (QMS) aligned to ISO 9001, maintaining full documentation and audit readiness. Manage the ISO 9001 audit programme and guide remediation efforts. Support executive decision-making by maintaining clear visibility of organisational compliance. Cross-Domain Governance Administer governance committee operations, risk registers, and action logs across IG and Cyber domains. Maintain accurate and auditable records of training, compliance, and risk activities to support evidence-based reporting. Who You Are A trusted leader who sees the bigger picture and delivers with consistency. Excellent at bringing people together - building relationships across technical, clinical, and corporate teams. Someone who challenges the status quo, drives improvement, and leads change with clarity and empathy. A confident communicator who can translate complex governance data into clear, actionable insights. You Will Provide strategic direction and clear communication across teams and senior stakeholders. Use influence and negotiation to secure alignment on best practices and risk management priorities. Produce concise, impactful reports and presentations that inform key business decisions. Maintain accuracy and attention to detail in all compliance and reporting activities. Essential Experience Experience in leading Security Governance Transformation Programmes within the healthcare sector Experience in preparation for CAS Audits Proven experience in governance, risk, or compliance within a regulated or healthcare environment. Strong understanding of IG legislation, ISO Standards, Cyber frameworks, and NHS digital safety protocols. Demonstrated leadership and strategy execution within a governance or security function Strong coordination skills across technical and clinical disciplines. Experience working with SIROs, Caldicott Guardians, DPOs, and certification bodies. Knowledge of international regulatory frameworks and multi-site operations. Experience with DCB0129/0160 standards, incident management, and external inspections. Rates depend on experience and client requirements
05/12/2025
Contractor
Are you a governance leader who thrives at the intersection of information security, compliance, and organisational resilience? We're looking for an experienced Senior Security Governance Manager to drive our Information Governance, Cyber Security, and Quality frameworks to new heights. This is a high-impact role where you'll shape the strategic direction of security governance across the business, ensuring compliance with UK, NHS, and international regulations - while empowering teams to work securely and confidently in a complex digital environment. What You'll Be Responsible For Information Governance Develop and execute the organisation's Information Governance (IG) strategy in line with UK, NHS, and international data protection frameworks. Maintain governance policies and key artefacts such as DPIAs, Data Processing Agreements (DPAs), and Data Sharing Agreements (DSAs). Coordinate completion of the Data Security Protection Toolkit and support independent audit processes. Monitor compliance across business units and lead corrective actions where required. Cyber Security Lead the implementation and maintenance of Cyber Security policies, ensuring robust governance across all business areas. Manage the ISO 27001 certification lifecycle - including audits, remediation, and recertification. Collaborate with technical and product teams to embed security standards and oversee incident response procedures. Drive measurable improvements in risk reduction and compliance maturity through strong audit oversight and playbook management. Digital & Clinical Safety Partner with IT, Clinical, Legal, and Executive teams to align on digital safety practices. Maintain and review Digital Clinical Safety Policies, ensuring compliance with DCB0129/0160 and the Medical Device Directive. Oversee training compliance for clinical and digital safety roles, ensuring safety case documentation remains current. Quality Management Lead the Quality Management System (QMS) aligned to ISO 9001, maintaining full documentation and audit readiness. Manage the ISO 9001 audit programme and guide remediation efforts. Support executive decision-making by maintaining clear visibility of organisational compliance. Cross-Domain Governance Administer governance committee operations, risk registers, and action logs across IG and Cyber domains. Maintain accurate and auditable records of training, compliance, and risk activities to support evidence-based reporting. Who You Are A trusted leader who sees the bigger picture and delivers with consistency. Excellent at bringing people together - building relationships across technical, clinical, and corporate teams. Someone who challenges the status quo, drives improvement, and leads change with clarity and empathy. A confident communicator who can translate complex governance data into clear, actionable insights. You Will Provide strategic direction and clear communication across teams and senior stakeholders. Use influence and negotiation to secure alignment on best practices and risk management priorities. Produce concise, impactful reports and presentations that inform key business decisions. Maintain accuracy and attention to detail in all compliance and reporting activities. Essential Experience Experience in leading Security Governance Transformation Programmes within the healthcare sector Experience in preparation for CAS Audits Proven experience in governance, risk, or compliance within a regulated or healthcare environment. Strong understanding of IG legislation, ISO Standards, Cyber frameworks, and NHS digital safety protocols. Demonstrated leadership and strategy execution within a governance or security function Strong coordination skills across technical and clinical disciplines. Experience working with SIROs, Caldicott Guardians, DPOs, and certification bodies. Knowledge of international regulatory frameworks and multi-site operations. Experience with DCB0129/0160 standards, incident management, and external inspections. Rates depend on experience and client requirements
Your New Opportunity: A leading independent research organisation is seeking an Information Security Manager to join its cross-functional IT team. This is a unique chance to shape the security landscape of an organisation whose work supports scientific discovery and environmental insight across the UK and beyond. Your Role: In this hands-on leadership position, you'll report to the Head of IT and take ownership of both strategic governance and technical delivery. You'll lead a small, dedicated team, including mentoring an Information Security Analyst currently undertaking day-release studies. Your ability to coach, guide, and inspire will be key to embedding a culture of security across the organisation.You'll collaborate with scientists, technologists, and operational teams to ensure security is not just a technical requirement, but a shared responsibility. Your structured approach to incident response and clear communication will strengthen resilience and build trust across departments. Key Responsibilities: Lead the organisation's Information Security programme, ensuring it is responsive, innovative, and cost-effective Manage a small team and oversee the security budget Develop and maintain security policies, standards, and procedures Conduct risk assessments, manage incidents, and report findings Promote security awareness across technical and non-technical teams Recommend and implement technological improvements Communicate security goals and initiatives effectively across the organisation What You'll Bring: Proven experience in a senior security, governance, or assurance role A professional qualification (e.g., CISSP, CISM) or relevant degree Strong knowledge of frameworks such as Cyber Essentials, GDPR, ISO27001, and NIST Technical expertise in Cloud, Data Analytics, Microsoft/AWS/Azure environments Experience managing change projects and influencing cross-functional teams Excellent communication and stakeholder engagement skills Why This Role: This is an ideal opportunity for someone who sees information security as a business enabler - someone who can influence behaviour, manage resistance, and advocate for controls that align with operational needs, especially in complex environments like research and academia.You'll be joining an organisation that values excellence, integrity, and collaboration, and whose work makes a real-world impact on people and the planet. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
05/12/2025
Full time
Your New Opportunity: A leading independent research organisation is seeking an Information Security Manager to join its cross-functional IT team. This is a unique chance to shape the security landscape of an organisation whose work supports scientific discovery and environmental insight across the UK and beyond. Your Role: In this hands-on leadership position, you'll report to the Head of IT and take ownership of both strategic governance and technical delivery. You'll lead a small, dedicated team, including mentoring an Information Security Analyst currently undertaking day-release studies. Your ability to coach, guide, and inspire will be key to embedding a culture of security across the organisation.You'll collaborate with scientists, technologists, and operational teams to ensure security is not just a technical requirement, but a shared responsibility. Your structured approach to incident response and clear communication will strengthen resilience and build trust across departments. Key Responsibilities: Lead the organisation's Information Security programme, ensuring it is responsive, innovative, and cost-effective Manage a small team and oversee the security budget Develop and maintain security policies, standards, and procedures Conduct risk assessments, manage incidents, and report findings Promote security awareness across technical and non-technical teams Recommend and implement technological improvements Communicate security goals and initiatives effectively across the organisation What You'll Bring: Proven experience in a senior security, governance, or assurance role A professional qualification (e.g., CISSP, CISM) or relevant degree Strong knowledge of frameworks such as Cyber Essentials, GDPR, ISO27001, and NIST Technical expertise in Cloud, Data Analytics, Microsoft/AWS/Azure environments Experience managing change projects and influencing cross-functional teams Excellent communication and stakeholder engagement skills Why This Role: This is an ideal opportunity for someone who sees information security as a business enabler - someone who can influence behaviour, manage resistance, and advocate for controls that align with operational needs, especially in complex environments like research and academia.You'll be joining an organisation that values excellence, integrity, and collaboration, and whose work makes a real-world impact on people and the planet. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Clear IT Recruitment Limited
Loughborough, Leicestershire
My client, a local government body, is seeking a Head of ICT & Data Security to join their team in Loughborough. About the Role We're looking for an experienced IT Security and Governance Manager to lead the our client's information security, cyber resilience, and ICT governance work. In this role, you'll make sure our systems, data, and networks stay secure, reliable, and compliant. You'll manage cyber and data protection risks, oversee our technical infrastructure, and ensure we meet key security standards such as ISO 27001, Cyber Essentials, PSN, and PCI-DSS. You'll also manage our client's corporate insurance function, helping ensure our policies and coverage are robust and compliant. What You'll Do • Lead the development and implementation of IT and information security policies and controls. • Oversee the cyber security posture, risk management, and incident response. • Manage compliance for Data Protection, Freedom of Information (FOI), and Subject Access Requests (SARs). • Monitor and improve the network and server infrastructure (on-premise and cloud). • Promote cyber awareness and best practice across the organisation. • Ensure successful completion of security audits and certifications (ISO 27001, Cyber Essentials, PSN, PCI-DSS). • Manage the corporate insurance service, working with governance officers and external partners. • Build strong working relationships with internal teams, senior managers, and external regulators such as the ICO. Essential skills and experience: • Experience managing a multi-disciplinary technical or IT security team. • In-depth understanding of information security, data protection, and compliance. • Strong technical knowledge of networks, infrastructure, and cloud environments. • Experience managing risk assessments, incident response, and security operations. • Excellent problem-solving, communication, and leadership skills. Desirable qualifications and experience: • CISM, CISSP, ISO 27001 Lead Implementer/Auditor, or ITIL certification. • Experience with frameworks such as PSN, PCI-DSS, NHS DSP Toolkit, or CAF. • Understanding of insurance laws and governance Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited. Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful.
05/12/2025
Full time
My client, a local government body, is seeking a Head of ICT & Data Security to join their team in Loughborough. About the Role We're looking for an experienced IT Security and Governance Manager to lead the our client's information security, cyber resilience, and ICT governance work. In this role, you'll make sure our systems, data, and networks stay secure, reliable, and compliant. You'll manage cyber and data protection risks, oversee our technical infrastructure, and ensure we meet key security standards such as ISO 27001, Cyber Essentials, PSN, and PCI-DSS. You'll also manage our client's corporate insurance function, helping ensure our policies and coverage are robust and compliant. What You'll Do • Lead the development and implementation of IT and information security policies and controls. • Oversee the cyber security posture, risk management, and incident response. • Manage compliance for Data Protection, Freedom of Information (FOI), and Subject Access Requests (SARs). • Monitor and improve the network and server infrastructure (on-premise and cloud). • Promote cyber awareness and best practice across the organisation. • Ensure successful completion of security audits and certifications (ISO 27001, Cyber Essentials, PSN, PCI-DSS). • Manage the corporate insurance service, working with governance officers and external partners. • Build strong working relationships with internal teams, senior managers, and external regulators such as the ICO. Essential skills and experience: • Experience managing a multi-disciplinary technical or IT security team. • In-depth understanding of information security, data protection, and compliance. • Strong technical knowledge of networks, infrastructure, and cloud environments. • Experience managing risk assessments, incident response, and security operations. • Excellent problem-solving, communication, and leadership skills. Desirable qualifications and experience: • CISM, CISSP, ISO 27001 Lead Implementer/Auditor, or ITIL certification. • Experience with frameworks such as PSN, PCI-DSS, NHS DSP Toolkit, or CAF. • Understanding of insurance laws and governance Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited. Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful.
Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to achieve their financial goals and help them save time and money. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at Internal Grade C Job Description Experian Cyber Fusion Centre are looking for a new Manager of Attack Surface Management (ASM) to play a crucial role in our cybersecurity strategy. You will guide the success of the Continuous Threat Exposure Management (CTEM) program and build business engagement across global teams. You will ensure CTEM delivers reliable, applicable insights by defining and maintaining processes, integrating services with enterprise systems. Equally critical is leading the Business Engagement Team to establish trusted partnerships with regional infrastructure and application partners, aligning vulnerability management strategies with priorities. Through technical leadership and strategic influence, you will strengthen Experian's security posture and reduce risk across its global attack surface. This is an UK based remote position reporting to the Information Security Director for Cloud and Attack Surface Management. Primary Focus:- Lead CTEM Service Delivery: Manage processes for the Continuous Threat Exposure Management (CTEM) service and its provider. Ensure integration with Experian systems, delivering, reliable, and applicable security insights that inform risk reduction across the enterprise. Business Engagement: You will manage the Business Engagement Team and Service, providing expertise and strategic direction. Cultivate partnerships with regional infrastructure and application teams to ensure the vulnerability management strategy is understood, agreed upon, and implemented. Other Responsibilities:- Maintain risk stratification model to guide vulnerability prioritization based on threat and asset criticality; Identify vulnerability prioritization and asset coverage trends, escalating to senior leadership when vulnerability trends are not improving over time. Help with response to cybersecurity incidents or threat informed actions, ensuring accurate identification of applicable internal and external risks. Will use a broad and diverse combination of tools, techniques, and data sources to support highest confidence in attack surface discovery. Guide team members' daily project and operational activities Contribute to security and technology strategic planning to mature our programmes Work with Risk & Compliance teams on SOC 2, PCI DSS, HIPAA, and other audits. Research and recommend policy and procedures as they relate to Attack Surface Management Qualifications Expert experience supporting Attack Surface Management in vulnerability, remediation, and mitigation as it applies to the following. Common web applications, APIs, misconfigurations, hosts, mobile, Internet of Things, endpoints, infrastructure, cloud, network appliance, OS, firmware and software supply-chain. Management experience in an enterprise-level cybersecurity function. Experience engaging and presenting security topics at senior levels in an enterprise organization Experience managing Risk-Based Vulnerability Management models. In-depth knowledge of architecture, engineering, and operations of one or more vulnerability management tools, such as: Qualys, Rapid7, Tanium, Axonius, Armis, or other. Experience applying the following models to an enterprise security program: CMMI, ISO/IEC 2700, OWASP SAMM, NIST, SMM SANS Security Maturity Model. Experience developing security reports, trends, and metrics analysis. Experience with the application of some of the following frameworks - SANS, NIST 800-61, CVSS, CIS, OSSTM, ISO 27001, MITRE ATT&CK, PCI, HIPAA, GDPR or similar. Experience with cloud security practices Experience with business and technical requirements analysis, business process modeling/mapping, methodology development, and data mapping Additional Information Benefits package includes: Great compensation package and discretionary bonus plan Core benefits include pension, bupa healthcare, sharesave scheme and more 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Experian Careers - Creating a better tomorrow together Find out what its like to work for Experian by clicking here JBRP1_UKTJ
05/12/2025
Full time
Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to achieve their financial goals and help them save time and money. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at Internal Grade C Job Description Experian Cyber Fusion Centre are looking for a new Manager of Attack Surface Management (ASM) to play a crucial role in our cybersecurity strategy. You will guide the success of the Continuous Threat Exposure Management (CTEM) program and build business engagement across global teams. You will ensure CTEM delivers reliable, applicable insights by defining and maintaining processes, integrating services with enterprise systems. Equally critical is leading the Business Engagement Team to establish trusted partnerships with regional infrastructure and application partners, aligning vulnerability management strategies with priorities. Through technical leadership and strategic influence, you will strengthen Experian's security posture and reduce risk across its global attack surface. This is an UK based remote position reporting to the Information Security Director for Cloud and Attack Surface Management. Primary Focus:- Lead CTEM Service Delivery: Manage processes for the Continuous Threat Exposure Management (CTEM) service and its provider. Ensure integration with Experian systems, delivering, reliable, and applicable security insights that inform risk reduction across the enterprise. Business Engagement: You will manage the Business Engagement Team and Service, providing expertise and strategic direction. Cultivate partnerships with regional infrastructure and application teams to ensure the vulnerability management strategy is understood, agreed upon, and implemented. Other Responsibilities:- Maintain risk stratification model to guide vulnerability prioritization based on threat and asset criticality; Identify vulnerability prioritization and asset coverage trends, escalating to senior leadership when vulnerability trends are not improving over time. Help with response to cybersecurity incidents or threat informed actions, ensuring accurate identification of applicable internal and external risks. Will use a broad and diverse combination of tools, techniques, and data sources to support highest confidence in attack surface discovery. Guide team members' daily project and operational activities Contribute to security and technology strategic planning to mature our programmes Work with Risk & Compliance teams on SOC 2, PCI DSS, HIPAA, and other audits. Research and recommend policy and procedures as they relate to Attack Surface Management Qualifications Expert experience supporting Attack Surface Management in vulnerability, remediation, and mitigation as it applies to the following. Common web applications, APIs, misconfigurations, hosts, mobile, Internet of Things, endpoints, infrastructure, cloud, network appliance, OS, firmware and software supply-chain. Management experience in an enterprise-level cybersecurity function. Experience engaging and presenting security topics at senior levels in an enterprise organization Experience managing Risk-Based Vulnerability Management models. In-depth knowledge of architecture, engineering, and operations of one or more vulnerability management tools, such as: Qualys, Rapid7, Tanium, Axonius, Armis, or other. Experience applying the following models to an enterprise security program: CMMI, ISO/IEC 2700, OWASP SAMM, NIST, SMM SANS Security Maturity Model. Experience developing security reports, trends, and metrics analysis. Experience with the application of some of the following frameworks - SANS, NIST 800-61, CVSS, CIS, OSSTM, ISO 27001, MITRE ATT&CK, PCI, HIPAA, GDPR or similar. Experience with cloud security practices Experience with business and technical requirements analysis, business process modeling/mapping, methodology development, and data mapping Additional Information Benefits package includes: Great compensation package and discretionary bonus plan Core benefits include pension, bupa healthcare, sharesave scheme and more 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Experian Careers - Creating a better tomorrow together Find out what its like to work for Experian by clicking here JBRP1_UKTJ
Role: Technical Operations Manager - Systems, Projects & Support Location: Shoreditch (Office-Based) Salary: £65,000 + Performance-Related Bonuses About the Company: This rapidly scaling MSP delivers cloud, cybersecurity, VoIP, automation, and infrastructure services to a diverse and growing client base. With a strong focus on innovation and people development, the business offers a fast-moving, collaborative environment where technical leadership genuinely shapes how the company operates and grows. The Opportunity: We're seeking a hands-on Technical Operations Manager with strong MSP experience to lead an engineering team, act as the senior technical escalation point, and drive internal and client-facing transformation projects. This is a pivotal role for an experienced technical leader who enjoys balancing deep technical involvement with people management, service quality, and operational improvements. Key Responsibilities: Technical Leadership & Escalation Act as the senior escalation point for complex 3rd-line infrastructure, cloud, and networking issues. Lead and govern technical delivery across: Azure, Office 365, Windows Server SonicWall firewalls, VPN & security VMware/Hyper-V 3CX VoIP & supporting network infrastructure Own patching, maintenance standards, security alignment, and DR strategies. Ensure high-quality documentation, deployments, and configuration practices. Team Leadership & Performance Line-manage 2nd & 3rd line engineers, conducting 1:1s, coaching, and skills development. Drive a culture of accountability, high performance, and technical excellence. Support recruitment, onboarding, and long-term progression within the technical team. Project Delivery Lead and deliver internal and client-focused technical projects including: Cloud migrations Infrastructure upgrades VoIP deployments Network/security improvements Define scope, risks, timelines, and outcomes, ensuring delivery within agreed parameters. Work cross-functionally with leadership, service delivery, and commercial teams. Systems, Workflow & Process Development Improve service desk operations, technical standards, and ITIL-aligned processes. Monitor and enhance SLAs, KPIs, and client satisfaction metrics. Support continuous service quality improvements and operational consistency. Desirable Skills These skills are beneficial but not core requirements for the role. Experience with CRM or PSA platforms (Salesforce, Dynamics 365, Autotask, etc.) Workflow automation using PowerShell, Power Automate, or SQL reporting Experience with internal system optimisation or business process automation Familiarity with ConnectWise, ServiceNow, or similar ITSM environments What You'll Bring At least 5 years in an MSP environment , with proven team leadership. Strong hands-on technical experience across cloud, infrastructure, networking, and VoIP. A background providing 3rd line escalation support in fast-paced MSP settings. Solid experience delivering and overseeing technical projects. Excellent communication and stakeholder management skills. A proactive approach to standards, service improvement, and operational stability. What We Offer £65,000 base salary + performance-related bonuses A structured development path with training and certifications Ownership over internal systems, service quality, and technical direction A collaborative, inclusive, and growth-focused culture Direct influence over how the business scales its service delivery If this sounds like the ideal next role for you, please apply now with an up-to-date CV to be considered.
04/12/2025
Full time
Role: Technical Operations Manager - Systems, Projects & Support Location: Shoreditch (Office-Based) Salary: £65,000 + Performance-Related Bonuses About the Company: This rapidly scaling MSP delivers cloud, cybersecurity, VoIP, automation, and infrastructure services to a diverse and growing client base. With a strong focus on innovation and people development, the business offers a fast-moving, collaborative environment where technical leadership genuinely shapes how the company operates and grows. The Opportunity: We're seeking a hands-on Technical Operations Manager with strong MSP experience to lead an engineering team, act as the senior technical escalation point, and drive internal and client-facing transformation projects. This is a pivotal role for an experienced technical leader who enjoys balancing deep technical involvement with people management, service quality, and operational improvements. Key Responsibilities: Technical Leadership & Escalation Act as the senior escalation point for complex 3rd-line infrastructure, cloud, and networking issues. Lead and govern technical delivery across: Azure, Office 365, Windows Server SonicWall firewalls, VPN & security VMware/Hyper-V 3CX VoIP & supporting network infrastructure Own patching, maintenance standards, security alignment, and DR strategies. Ensure high-quality documentation, deployments, and configuration practices. Team Leadership & Performance Line-manage 2nd & 3rd line engineers, conducting 1:1s, coaching, and skills development. Drive a culture of accountability, high performance, and technical excellence. Support recruitment, onboarding, and long-term progression within the technical team. Project Delivery Lead and deliver internal and client-focused technical projects including: Cloud migrations Infrastructure upgrades VoIP deployments Network/security improvements Define scope, risks, timelines, and outcomes, ensuring delivery within agreed parameters. Work cross-functionally with leadership, service delivery, and commercial teams. Systems, Workflow & Process Development Improve service desk operations, technical standards, and ITIL-aligned processes. Monitor and enhance SLAs, KPIs, and client satisfaction metrics. Support continuous service quality improvements and operational consistency. Desirable Skills These skills are beneficial but not core requirements for the role. Experience with CRM or PSA platforms (Salesforce, Dynamics 365, Autotask, etc.) Workflow automation using PowerShell, Power Automate, or SQL reporting Experience with internal system optimisation or business process automation Familiarity with ConnectWise, ServiceNow, or similar ITSM environments What You'll Bring At least 5 years in an MSP environment , with proven team leadership. Strong hands-on technical experience across cloud, infrastructure, networking, and VoIP. A background providing 3rd line escalation support in fast-paced MSP settings. Solid experience delivering and overseeing technical projects. Excellent communication and stakeholder management skills. A proactive approach to standards, service improvement, and operational stability. What We Offer £65,000 base salary + performance-related bonuses A structured development path with training and certifications Ownership over internal systems, service quality, and technical direction A collaborative, inclusive, and growth-focused culture Direct influence over how the business scales its service delivery If this sounds like the ideal next role for you, please apply now with an up-to-date CV to be considered.
IT Manager - Lead the team. Shape the infrastructure. Drive improvement. £55,000 - £65,000 Bournemouth You're the kind of person who doesn't just keep systems running, you make them better. You're confident rolling up your sleeves to fix something yourself, but you're just as comfortable leading a team, setting direction, and making sure the right standards are in place. You've spent enough time within infrastructure and management to know what "good" looks like, both BAU support and project delivery. This is your chance to join a growing technology business providing UK-wide solutions, taking the lead on their internal infrastructure and managing a small, cross-location IT team. It's a hands-on leadership role where you'll oversee everything from day-to-day performance to long-term improvements, ensuring the business stays secure, scalable, and future-ready. What's in it for you? Salary : £55,000 - £65,000 Location : Bournemouth, Dorset Scope : Lead the internal IT function across infrastructure, security, and user support Impact : Own technical decisions and drive continuous improvement across systems and processes Team : Manage and mentor a small, multi-site team Environment : Modern tech stack, cloud-first roadmap, and strong commitment to security standards What you'll be doing: Leading and developing the IT team, ensuring high performance, ownership, and strong service delivery Managing infrastructure across on-prem and cloud environments, keeping systems stable, secure, and scalable Overseeing compliance and aligning systems with recognised security frameworks Driving improvements across processes, tooling, resilience, and documentation Managing incidents, root cause analysis, and proactive risk reduction Leading the planning and smooth delivery of IT projects and upgrades Ensuring backups, monitoring, certificates, and asset management run like clockwork Overseeing networking, Windows Server, M365, virtualisation, and hosting environments Communicating clearly with internal teams, senior leadership, and external partners Supporting long-term roadmap activity, including migration from on-prem to cloud platforms What you'll bring to the table: Strong background in IT infrastructure, support, and systems administration Proven experience leading or managing an IT team Solid understanding of Windows Server, networking, virtualisation, and cloud concepts Comfortable working with security standards and best practice frameworks Confident making decisions, owning problems, and driving improvements Excellent communication skills with the ability to translate technical issues into clear updates Bonus points for experience with cloud platforms, automation, or security tooling If you're looking for a hands-on IT leadership role where you'll be trusted to drive improvements, shape the roadmap, and lead a capable team, this could be your next move. Ready to make an impact? Send your CV to bob . com and let's have a confidential chat.
04/12/2025
Full time
IT Manager - Lead the team. Shape the infrastructure. Drive improvement. £55,000 - £65,000 Bournemouth You're the kind of person who doesn't just keep systems running, you make them better. You're confident rolling up your sleeves to fix something yourself, but you're just as comfortable leading a team, setting direction, and making sure the right standards are in place. You've spent enough time within infrastructure and management to know what "good" looks like, both BAU support and project delivery. This is your chance to join a growing technology business providing UK-wide solutions, taking the lead on their internal infrastructure and managing a small, cross-location IT team. It's a hands-on leadership role where you'll oversee everything from day-to-day performance to long-term improvements, ensuring the business stays secure, scalable, and future-ready. What's in it for you? Salary : £55,000 - £65,000 Location : Bournemouth, Dorset Scope : Lead the internal IT function across infrastructure, security, and user support Impact : Own technical decisions and drive continuous improvement across systems and processes Team : Manage and mentor a small, multi-site team Environment : Modern tech stack, cloud-first roadmap, and strong commitment to security standards What you'll be doing: Leading and developing the IT team, ensuring high performance, ownership, and strong service delivery Managing infrastructure across on-prem and cloud environments, keeping systems stable, secure, and scalable Overseeing compliance and aligning systems with recognised security frameworks Driving improvements across processes, tooling, resilience, and documentation Managing incidents, root cause analysis, and proactive risk reduction Leading the planning and smooth delivery of IT projects and upgrades Ensuring backups, monitoring, certificates, and asset management run like clockwork Overseeing networking, Windows Server, M365, virtualisation, and hosting environments Communicating clearly with internal teams, senior leadership, and external partners Supporting long-term roadmap activity, including migration from on-prem to cloud platforms What you'll bring to the table: Strong background in IT infrastructure, support, and systems administration Proven experience leading or managing an IT team Solid understanding of Windows Server, networking, virtualisation, and cloud concepts Comfortable working with security standards and best practice frameworks Confident making decisions, owning problems, and driving improvements Excellent communication skills with the ability to translate technical issues into clear updates Bonus points for experience with cloud platforms, automation, or security tooling If you're looking for a hands-on IT leadership role where you'll be trusted to drive improvements, shape the roadmap, and lead a capable team, this could be your next move. Ready to make an impact? Send your CV to bob . com and let's have a confidential chat.
Junior Project Manager - Software We are seeking a motivated Junior Project Manager to join a growing IT services company specialising in the development of bespoke software applications. This is a fantastic opportunity to work across all aspects of project delivery in a dynamic and supportive environment, with opportunities for career growth and international exposure. Location: Remote Salary: £30,000 - £35,000 Benefits: 25 days annual leave, pension plan Role Overview: As a Junior Project Manager, you will work alongside a Senior Project Manager to ensure projects are delivered on time, within scope, and to a high standard. You will be involved in planning, coordinating, and tracking project milestones, as well as liaising with stakeholders and supporting the software development lifecycle. Key Responsibilities: Support the delivery of projects using hybrid Agile/Waterfall methodologies Assist in the development and execution of project plans Track project milestones, deliverables, and sprint progress in Azure DevOps Coordinate activities with internal teams and external stakeholders Maintain project documentation, including status reports, meeting notes, and governance documents Manage project RAID logs and support governance throughout the project lifecycle Support and learn all parts of the software development lifecycle, including compliance, governance, and testing Additional Responsibilities (Desirable): Review software requirements and develop test plans Execute manual tests on software applications and systems Raise, track, and collaborate on resolving software defects Perform regression and functional testing aligned with project milestones Create test documentation and reports Conduct compliance auditing aligned with ISO 27001 Skills & Experience: 1-3 years of experience in project management or similar roles Good understanding of Agile and Waterfall methodologies Experience with project tools such as Microsoft Project, Azure DevOps, or JIRA Strong communication skills with the ability to engage stakeholders Ability to identify and manage risks and issues Knowledge of ITIL processes (beneficial but not essential) UK residency and ability to obtain basic security clearance Why Join Us: Fully remote work location Exposure to all aspects of project delivery and software development Work with a passionate team of developers and gain hands-on experience in a fast-growing tech company Career progression opportunities within a company expanding into international markets Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
04/12/2025
Full time
Junior Project Manager - Software We are seeking a motivated Junior Project Manager to join a growing IT services company specialising in the development of bespoke software applications. This is a fantastic opportunity to work across all aspects of project delivery in a dynamic and supportive environment, with opportunities for career growth and international exposure. Location: Remote Salary: £30,000 - £35,000 Benefits: 25 days annual leave, pension plan Role Overview: As a Junior Project Manager, you will work alongside a Senior Project Manager to ensure projects are delivered on time, within scope, and to a high standard. You will be involved in planning, coordinating, and tracking project milestones, as well as liaising with stakeholders and supporting the software development lifecycle. Key Responsibilities: Support the delivery of projects using hybrid Agile/Waterfall methodologies Assist in the development and execution of project plans Track project milestones, deliverables, and sprint progress in Azure DevOps Coordinate activities with internal teams and external stakeholders Maintain project documentation, including status reports, meeting notes, and governance documents Manage project RAID logs and support governance throughout the project lifecycle Support and learn all parts of the software development lifecycle, including compliance, governance, and testing Additional Responsibilities (Desirable): Review software requirements and develop test plans Execute manual tests on software applications and systems Raise, track, and collaborate on resolving software defects Perform regression and functional testing aligned with project milestones Create test documentation and reports Conduct compliance auditing aligned with ISO 27001 Skills & Experience: 1-3 years of experience in project management or similar roles Good understanding of Agile and Waterfall methodologies Experience with project tools such as Microsoft Project, Azure DevOps, or JIRA Strong communication skills with the ability to engage stakeholders Ability to identify and manage risks and issues Knowledge of ITIL processes (beneficial but not essential) UK residency and ability to obtain basic security clearance Why Join Us: Fully remote work location Exposure to all aspects of project delivery and software development Work with a passionate team of developers and gain hands-on experience in a fast-growing tech company Career progression opportunities within a company expanding into international markets Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.