16 jobs found

Your New Role We're looking for a Senior Data Scientist to lead the development and application of advanced analytics and machine learning techniques that answer complex business questions and drive strategic decisions. You'll work closely with data engineering and business teams to design models and analytical solutions that improve customer experience, optimise operations, and support financial and strategic planning.This role combines technical expertise with leadership responsibilities, including mentoring analysts and engineers, translating insights into actionable recommendations, and ensuring data science practices align with organisational goals. Key Responsibilities Customer Insights: Build churn prediction models, apply clustering and segmentation, and use NLP for sentiment analysis to improve service quality and retention strategies. Operational Performance: Develop forecasting models for network demand, implement anomaly detection for outages and latency, and create predictive maintenance solutions to reduce downtime. Efficiency & Planning: Optimise field operations through predictive scheduling and route planning, support inventory forecasting, and identify fraudulent or abusive usage patterns using ML techniques. Financial & Strategic Analysis: Deliver cost-to-serve models, profitability analysis, and scenario modelling to guide investment and regulatory decisions. Geospatial Analytics: Apply spatial modelling and visualisation techniques to support network planning, operational assessments, and customer analysis. Data Science Leadership: Mentor team members, present insights clearly to technical and non-technical audiences, and ensure best practices in analytical workflows. Technical Delivery: Engineer and optimise analytical and spatial SQL, build feature enrichment pipelines, develop and evaluate ML models, and package outputs for deployment. What You'll Need to Succeed Strong experience in applied machine learning (regression, tree ensembles, experiment design). Advanced proficiency in Python and SQL, with experience in spatial SQL and PostGIS. Familiarity with spatial tools and libraries (GeoPandas, QGIS) and feature engineering concepts. Experience with data modelling, dbt, and version control (Git). Knowledge of spatial datasets (MasterMap, AddressBase, Land Registry). Desired: Experience with WMS/WFS services, graph theory (NetworkX), GDAL, and Snowflake. Nice to have: CI/CD and orchestration tools (Airflow, Argo CD), Mapbox/MapLibre, Scala, Streamlit, DuckDB, and Power BI. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Do you have experience providing technical support with WMS systems in a Fulfilment / warehouse environment? Keen to work in a brand-new automated state of the art Fulfilment facility? Are you the kind of person who loves figuring out how things work, and making them work better? We're on an ambitious journey to become the most efficient ecommerce fulfilment centre in the UK, and we're looking for a Technical Support individual to help get there You will provide support for automated warehouse management systems. You'll be the go-to expert keeping it all running smoothly through proactive maintenance, smart problem-solving, and lightning-fast repairs when production stops. When you're not working on the machinery, you'll switch gears to support our users with first-line IT support and help deliver IT infrastructure projects. Role: Warehouse Automation Technician, WMS Support Specialist, Automation Support Technician, Automation Support Engineer, Warehouse Automation WMS, Warehouse management system, Technical Support Engineer, Automation Systems Specialist Salary: Highly competitive + great benefits Location: Aylesford, Kent - this role is 100% site based Hours: 2pm - 10pm Monday - Friday We're looking for someone mechanically minded, tech-savvy, and endlessly curious. You might come from a fulfilment or technical background, or maybe you just have that instinct to tinker, fix, and improve. You'll thrive on challenges, spot opportunities for improvement, and take real pride in keeping things running at peak performance. Fancy shaping the future of automated ecommerce? CLICK APPLY and send through a copy of your CV for immediate consideration.

Test Engineer Leicestershire (Automation system background is essential) £400 per day (Outside IR35) (£450 per day Weekend and Nights overtime) Initial 6-month contract (Monday to Friday ) CSCS / ECS Card Required We re looking for an organised and technically minded Test Engineer to support testing activities across major automation projects. This role focuses on defect coordination, reporting, and communication with engineering and integration teams. Although primarily office-based, at times going onto site will be required (Office and site are in the same location) Key Responsibilities: Manage and track defects using Jira and TestRail, ensuring accurate updates and timely resolution. Updating and managing defect logs and dashboards. Work closely with engineering and integration teams to clarify issues and support troubleshooting. Maintain test documentation, update scripts, and produce ad-hoc reports. Keep dashboards up to date, reflecting real-time defect and test status. Attend site occasionally to gather updates or verify defect fixes. Requirements: Strong technical background in automation systems (e.g., conveyors, cranes, shuttles, TMS, PLC/WCS/WMS). Experience in commissioning, testing, system integration, or similar roles. Familiarity with Jira, TestRail, and defect management workflows. ECS/CSCS card for site access. Confident communicator with excellent attention to detail. Proficient in Excel and reporting. Benefits: Immediate Start Competitive Day Rate Overtime rates Long term 6 month contract with high chance of extension I am looking to speak to talented Test Engineers who are looking for a rewarding and highly challenging position. For more information, please contact Fred O Reilly (phone number removed) or email your CV to (url removed) Recruitment Specialist at ATA Recruitment. ATA Recruitment specialises in Manufacturing, Infrastructure, Civil, Transportation and General Engineering recruitment on both a permanent and contract basis for more opportunities like this one, visit our website - (url removed) By applying you accept the terms of our Privacy Notice which can be found on our website. ATA is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation

Automation Test Engineer Leicestershire (Automation system background is essential) £400 per day (Outside IR35) (£450 per day Weekend and Nights overtime) Initial 6-month contract (Monday to Friday ) CSCS / ECS Card Required We re looking for an organised and technically minded Automation Test Engineer to support testing activities across major automation projects. This role focuses on defect coordination, reporting, and communication with engineering and integration teams. Although primarily office-based, occasionally going onto site will be required (Office and site are in the same location) Key Responsibilities Manage and track defects using Jira and TestRail , ensuring accurate updates and timely resolution. Work closely with engineering and integration teams to clarify issues and support troubleshooting. Maintain test documentation, update scripts, and produce ad-hoc reports. Keep dashboards up to date, reflecting real-time defect and test status. Attend site occasionally to gather updates or verify defect fixes. Person Specification Strong technical background in automation systems (e.g., conveyors, cranes, shuttles, TMS, PLC/WCS/WMS). Experience in commissioning, testing, system integration, or similar roles. Familiarity with Jira , TestRail , and defect management workflows. ECS/CSCS card for site access. Confident communicator with excellent attention to detail. Proficient in Excel and reporting. Typical Day Updating and managing defect logs and dashboards. Liaising with engineers to clarify issues or gather status updates. Preparing reports and maintaining test documentation. Visiting site when required to support defect resolution. To be considered for this role please either hit the 'Apply' button on this site ATA Recruitment specialise in Technical and Electrical Engineering, so if this role is not for you, please do have a look on our website for further potential opportunities which may suit your skills and experience better - If you have the skill, we have the recruitment knowledge and together we can find you your perfect job! - (url removed) ATA is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation

Do you have experience providing technical support with WMS systems in a Fulfilment / warehouse environment? Keen to work in a brand-new automated state of the art Fulfilment facility? Are you the kind of person who loves figuring out how things work, and making them work better? We re on an ambitious journey to become the most efficient ecommerce fulfilment centre in the UK, and we re looking for a Technical Support individual to help get there You will provide support for automated warehouse management systems. You ll be the go-to expert keeping it all running smoothly through proactive maintenance, smart problem-solving, and lightning-fast repairs when production stops. When you re not working on the machinery, you ll switch gears to support our users with first-line IT support and help deliver IT infrastructure projects. Role: Warehouse Automation Technician, WMS Support Specialist, Automation Support Technician, Automation Support Engineer, Warehouse Automation WMS, Warehouse management system, Technical Support Engineer, Automation Systems Specialist Salary: Highly competitive + great benefits Location: Aylesford, Kent this role is 100% site based Hours: 2pm 10pm Monday Friday We re looking for someone mechanically minded, tech-savvy, and endlessly curious. You might come from a fulfilment or technical background, or maybe you just have that instinct to tinker, fix, and improve. You ll thrive on challenges, spot opportunities for improvement, and take real pride in keeping things running at peak performance. Fancy shaping the future of automated ecommerce? CLICK APPLY and send through a copy of your CV for immediate consideration.

OVERVIEW: Support Analyst / Technical Support Consultant / 1st & 2nd Line Support Engineer / Application Support Consultant sought by software house based in Almondsbury, Bristol. Salary £22K-£27K (depending on experience) plus potential up to C£5K on call allowance after probation / if and when competent, plus pension, health etc. BOTH Graduates with ideally a year in industry AND experienced support analyst professionals are welcome to apply! Great opportunity to join a rapidly growing company offering ongoing training and development and a structured career path. LOCATION: Almondsbury, near Bristol. Full time office based position. Monday-Friday 9-5.30pm with 1 hour lunch. THE COMPANY; My client is a market leader in designing, developing and implementing enterprise software solutions for multiple industries. Their sophisticated business applications and systems support companies globally. Their industry-proven software is a unified enterprise solution. You will join the business at an exciting time, as the company continues to transition its highly successful software solution to the .NET framework as part of a multi-year strategy to maintain its competitive market advantage. You'll support new and existing customers who have purchased my clients world-class enterprise software suite of applications which is built on Windows / Unix, .NET 4.5, ASP.NET, MVC etc. THE ROLE & OPPORTUNITY This is a unique and exciting opportunity for EITHER a talented, ambitious Graduate level candidate or a proven and experienced technical support / support analyst specialist to join a talented team supporting a range of blue chip clients across multiple Industries. The successful candidate will join the Company at an exciting time as the business is experiencing rapid growth. A comprehensive learning and development programme will be provided for the successful candidate, who will deliver 1st and 2nd line technical and application support to a range of clients, including provision of support for the integration of diverse and extensive peripheral devices. Day to day duties; * Resolving and prioritising customers' support requests allocated via the support system in a timely and efficient manner. * Acquire a good understanding of the company's software products as part of a formal learning and development programme. * Working with customers to set up and integrate peripheral devices such as printers/scanners to the system and resolving issues associated with integration. * Advising customers with specific responsibility for Windows and Unix based implementations. * Reaching out, where appropriate, to colleagues in software development to gain second line support guidance to assist in the resolution of customer support requests. * Documenting solutions to service requests and customer issues and ensuring they are logged and tagged appropriately in the company's knowledge base * Regular updating of the support system with status of outstanding tickets * Acting as the first point of contact for customer support requests, resolving or allocating such support requests appropriately. * Working with 3rd party vendors who provide additional hardware and software Resources available; * A modern cloud-based Support Desk system, which supports customer engagement and self-service. * Access to an extensive knowledge base within the Support team. CANDIDATE PROFILE: - You will be at an advantage if you have experience / exposure to supporting finance systems / accountancy software / ERP systems OR if you have any finance or accounting / ERP knowledge either commercial OR academic! - Ideally degree or equivalent qualification in an IT or finance / accounting related discipline. - You may have experience of providing a high quality software application support service, particularly in supporting specialised applications and products. - Used to working under pressure in a busy Support Desk environment - A strong understanding of the technologies on which the customer software solutions are built. - Use of modern help desk or service desk systems in previous employments. - Awareness / understanding of ITIL / ISO Standards - High level awareness / understanding of programming / software development / software engineering and database structures from a support perspective is highly advantageous WHAT'S ON OFFER; This position is based in Almondsbury near Bristol and offers; - Funding of relevant professional qualifications - A comprehensive learning and development program - An excellent hard working but fun environment - A highly competitive salary plus pension, health, medical and life assurance based on experience coupled with excellent training and development opportunities. If you are a good match then please send a CV immediately to learn more about this excellent career opportunity. Keywords: service desk, support, analyst , consultant, technical, engineer, help, ERP, Unix, Windows, Cloud, helpdesk, servicedesk, WMS, warehouse management systems, accountancy, finance, manufacturing, accountant, financial, first line, second line, 1st line, 2nd line, help desk This vacancy is being advertised by ChilliFrog Ltd. The services advertised by ChilliFrog Ltd are those of an Employment Agency

OVERVIEW: Support Analyst / Technical Support Consultant / 1st & 2nd Line Support Engineer / Application Support Consultant sought by software house based in Almondsbury, Bristol. Salary £22K-£27K (depending on experience) plus potential up to C£5K on call allowance after probation / if and when competent, plus pension, health etc. BOTH Graduates with ideally a year in industry AND experienced support analyst professionals are welcome to apply! Great opportunity to join a rapidly growing company offering ongoing training and development and a structured career path. LOCATION: Almondsbury, near Bristol. Full time office based position. Monday-Friday 9-5.30pm with 1 hour lunch. THE COMPANY; My client is a market leader in designing, developing and implementing enterprise software solutions for multiple industries. Their sophisticated business applications and systems support companies globally. Their industry-proven software is a unified enterprise solution. You will join the business at an exciting time, as the company continues to transition its highly successful software solution to the .NET framework as part of a multi-year strategy to maintain its competitive market advantage. You'll support new and existing customers who have purchased my clients world-class enterprise software suite of applications which is built on Windows / Unix, .NET 4.5, ASP.NET, MVC etc. THE ROLE & OPPORTUNITY This is a unique and exciting opportunity for EITHER a talented, ambitious Graduate level candidate or a proven and experienced technical support / support analyst specialist to join a talented team supporting a range of blue chip clients across multiple Industries. The successful candidate will join the Company at an exciting time as the business is experiencing rapid growth. A comprehensive learning and development programme will be provided for the successful candidate, who will deliver 1st and 2nd line technical and application support to a range of clients, including provision of support for the integration of diverse and extensive peripheral devices. Day to day duties; * Resolving and prioritising customers' support requests allocated via the support system in a timely and efficient manner. * Acquire a good understanding of the company's software products as part of a formal learning and development programme. * Working with customers to set up and integrate peripheral devices such as printers/scanners to the system and resolving issues associated with integration. * Advising customers with specific responsibility for Windows and Unix based implementations. * Reaching out, where appropriate, to colleagues in software development to gain second line support guidance to assist in the resolution of customer support requests. * Documenting solutions to service requests and customer issues and ensuring they are logged and tagged appropriately in the company's knowledge base * Regular updating of the support system with status of outstanding tickets * Acting as the first point of contact for customer support requests, resolving or allocating such support requests appropriately. * Working with 3rd party vendors who provide additional hardware and software Resources available; * A modern cloud-based Support Desk system, which supports customer engagement and self-service. * Access to an extensive knowledge base within the Support team. CANDIDATE PROFILE: - You will be at an advantage if you have experience / exposure to supporting finance systems / accountancy software / ERP systems OR if you have any finance or accounting / ERP knowledge either commercial OR academic! - Ideally degree or equivalent qualification in an IT or finance / accounting related discipline. - You may have experience of providing a high quality software application support service, particularly in supporting specialised applications and products. - Used to working under pressure in a busy Support Desk environment - A strong understanding of the technologies on which the customer software solutions are built. - Use of modern help desk or service desk systems in previous employments. - Awareness / understanding of ITIL / ISO Standards - High level awareness / understanding of programming / software development / software engineering and database structures from a support perspective is highly advantageous WHAT'S ON OFFER; This position is based in Almondsbury near Bristol and offers; - Funding of relevant professional qualifications - A comprehensive learning and development program - An excellent hard working but fun environment - A highly competitive salary plus pension, health, medical and life assurance based on experience coupled with excellent training and development opportunities. If you are a good match then please send a CV immediately to learn more about this excellent career opportunity. Keywords: service desk, support, analyst , consultant, technical, engineer, help, ERP, Unix, Windows, Cloud, helpdesk, servicedesk, WMS, warehouse management systems, accountancy, finance, manufacturing, accountant, financial, first line, second line, 1st line, 2nd line, help desk This vacancy is being advertised by ChilliFrog Ltd. The services advertised by ChilliFrog Ltd are those of an Employment Agency

OVERVIEW: Support Analyst / Technical Support Consultant / 1st & 2nd Line Support Engineer / Application Support Consultant sought by software house based in Almondsbury, Bristol. Salary £22K-£27K (depending on experience) plus potential up to C£5K on call allowance after probation / if and when competent, plus pension, health etc. BOTH Graduates with ideally a year in industry AND experienced support analyst professionals are welcome to apply! Great opportunity to join a rapidly growing company offering ongoing training and development and a structured career path. LOCATION: Almondsbury, near Bristol. Full time office based position. Monday-Friday 9-5.30pm with 1 hour lunch. THE COMPANY; My client is a market leader in designing, developing and implementing enterprise software solutions for multiple industries. Their sophisticated business applications and systems support companies globally. Their industry-proven software is a unified enterprise solution. You will join the business at an exciting time, as the company continues to transition its highly successful software solution to the .NET framework as part of a multi-year strategy to maintain its competitive market advantage. You'll support new and existing customers who have purchased my clients world-class enterprise software suite of applications which is built on Windows / Unix, .NET 4.5, ASP.NET, MVC etc. THE ROLE & OPPORTUNITY This is a unique and exciting opportunity for EITHER a talented, ambitious Graduate level candidate or a proven and experienced technical support / support analyst specialist to join a talented team supporting a range of blue chip clients across multiple Industries. The successful candidate will join the Company at an exciting time as the business is experiencing rapid growth. A comprehensive learning and development programme will be provided for the successful candidate, who will deliver 1st and 2nd line technical and application support to a range of clients, including provision of support for the integration of diverse and extensive peripheral devices. Day to day duties; * Resolving and prioritising customers' support requests allocated via the support system in a timely and efficient manner. * Acquire a good understanding of the company's software products as part of a formal learning and development programme. * Working with customers to set up and integrate peripheral devices such as printers/scanners to the system and resolving issues associated with integration. * Advising customers with specific responsibility for Windows and Unix based implementations. * Reaching out, where appropriate, to colleagues in software development to gain second line support guidance to assist in the resolution of customer support requests. * Documenting solutions to service requests and customer issues and ensuring they are logged and tagged appropriately in the company's knowledge base * Regular updating of the support system with status of outstanding tickets * Acting as the first point of contact for customer support requests, resolving or allocating such support requests appropriately. * Working with 3rd party vendors who provide additional hardware and software Resources available; * A modern cloud-based Support Desk system, which supports customer engagement and self-service. * Access to an extensive knowledge base within the Support team. CANDIDATE PROFILE: - You will be at an advantage if you have experience / exposure to supporting finance systems / accountancy software / ERP systems OR if you have any finance or accounting / ERP knowledge either commercial OR academic! - Ideally degree or equivalent qualification in an IT or finance / accounting related discipline. - You may have experience of providing a high quality software application support service, particularly in supporting specialised applications and products. - Used to working under pressure in a busy Support Desk environment - A strong understanding of the technologies on which the customer software solutions are built. - Use of modern help desk or service desk systems in previous employments. - Awareness / understanding of ITIL / ISO Standards - High level awareness / understanding of programming / software development / software engineering and database structures from a support perspective is highly advantageous WHAT'S ON OFFER; This position is based in Almondsbury near Bristol and offers; - Funding of relevant professional qualifications - A comprehensive learning and development program - An excellent hard working but fun environment - A highly competitive salary plus pension, health, medical and life assurance based on experience coupled with excellent training and development opportunities. If you are a good match then please send a CV immediately to learn more about this excellent career opportunity. Keywords: service desk, support, analyst , consultant, technical, engineer, help, ERP, Unix, Windows, Cloud, helpdesk, servicedesk, WMS, warehouse management systems, accountancy, finance, manufacturing, accountant, financial, first line, second line, 1st line, 2nd line, help desk This vacancy is being advertised by ChilliFrog Ltd. The services advertised by ChilliFrog Ltd are those of an Employment Agency

OVERVIEW: Support Analyst / Technical Support Consultant / 1st & 2nd Line Support Engineer / Application Support Consultant sought by software house based in Almondsbury, Bristol. Salary £22K-£27K (depending on experience) plus potential up to C£5K on call allowance after probation / if and when competent, plus pension, health etc. BOTH Graduates with ideally a year in industry AND experienced support analyst professionals are welcome to apply! Great opportunity to join a rapidly growing company offering ongoing training and development and a structured career path. LOCATION: Almondsbury, near Bristol. Full time office based position. Monday-Friday 9-5.30pm with 1 hour lunch. THE COMPANY; My client is a market leader in designing, developing and implementing enterprise software solutions for multiple industries. Their sophisticated business applications and systems support companies globally. Their industry-proven software is a unified enterprise solution. You will join the business at an exciting time, as the company continues to transition its highly successful software solution to the .NET framework as part of a multi-year strategy to maintain its competitive market advantage. You'll support new and existing customers who have purchased my clients world-class enterprise software suite of applications which is built on Windows / Unix, .NET 4.5, ASP.NET, MVC etc. THE ROLE & OPPORTUNITY This is a unique and exciting opportunity for EITHER a talented, ambitious Graduate level candidate or a proven and experienced technical support / support analyst specialist to join a talented team supporting a range of blue chip clients across multiple Industries. The successful candidate will join the Company at an exciting time as the business is experiencing rapid growth. A comprehensive learning and development programme will be provided for the successful candidate, who will deliver 1st and 2nd line technical and application support to a range of clients, including provision of support for the integration of diverse and extensive peripheral devices. Day to day duties; * Resolving and prioritising customers' support requests allocated via the support system in a timely and efficient manner. * Acquire a good understanding of the company's software products as part of a formal learning and development programme. * Working with customers to set up and integrate peripheral devices such as printers/scanners to the system and resolving issues associated with integration. * Advising customers with specific responsibility for Windows and Unix based implementations. * Reaching out, where appropriate, to colleagues in software development to gain second line support guidance to assist in the resolution of customer support requests. * Documenting solutions to service requests and customer issues and ensuring they are logged and tagged appropriately in the company's knowledge base * Regular updating of the support system with status of outstanding tickets * Acting as the first point of contact for customer support requests, resolving or allocating such support requests appropriately. * Working with 3rd party vendors who provide additional hardware and software Resources available; * A modern cloud-based Support Desk system, which supports customer engagement and self-service. * Access to an extensive knowledge base within the Support team. CANDIDATE PROFILE: - You will be at an advantage if you have experience / exposure to supporting finance systems / accountancy software / ERP systems OR if you have any finance or accounting / ERP knowledge either commercial OR academic! - Ideally degree or equivalent qualification in an IT or finance / accounting related discipline. - You may have experience of providing a high quality software application support service, particularly in supporting specialised applications and products. - Used to working under pressure in a busy Support Desk environment - A strong understanding of the technologies on which the customer software solutions are built. - Use of modern help desk or service desk systems in previous employments. - Awareness / understanding of ITIL / ISO Standards - High level awareness / understanding of programming / software development / software engineering and database structures from a support perspective is highly advantageous WHAT'S ON OFFER; This position is based in Almondsbury near Bristol and offers; - Funding of relevant professional qualifications - A comprehensive learning and development program - An excellent hard working but fun environment - A highly competitive salary plus pension, health, medical and life assurance based on experience coupled with excellent training and development opportunities. If you are a good match then please send a CV immediately to learn more about this excellent career opportunity. Keywords: service desk, support, analyst , consultant, technical, engineer, help, ERP, Unix, Windows, Cloud, helpdesk, servicedesk, WMS, warehouse management systems, accountancy, finance, manufacturing, accountant, financial, first line, second line, 1st line, 2nd line, help desk This vacancy is being advertised by ChilliFrog Ltd. The services advertised by ChilliFrog Ltd are those of an Employment Agency

OVERVIEW: Support Analyst / Technical Support Consultant / 1st & 2nd Line Support Engineer / Application Support Consultant sought by software house based in Almondsbury, Bristol. Salary £22K-£27K (depending on experience) plus potential up to C£5K on call allowance after probation / if and when competent, plus pension, health etc. BOTH Graduates with ideally a year in industry AND experienced support analyst professionals are welcome to apply! Great opportunity to join a rapidly growing company offering ongoing training and development and a structured career path. LOCATION: Almondsbury, near Bristol. Full time office based position. Monday-Friday 9-5.30pm with 1 hour lunch. THE COMPANY; My client is a market leader in designing, developing and implementing enterprise software solutions for multiple industries. Their sophisticated business applications and systems support companies globally. Their industry-proven software is a unified enterprise solution. You will join the business at an exciting time, as the company continues to transition its highly successful software solution to the .NET framework as part of a multi-year strategy to maintain its competitive market advantage. You'll support new and existing customers who have purchased my clients world-class enterprise software suite of applications which is built on Windows / Unix, .NET 4.5, ASP.NET, MVC etc. THE ROLE & OPPORTUNITY This is a unique and exciting opportunity for EITHER a talented, ambitious Graduate level candidate or a proven and experienced technical support / support analyst specialist to join a talented team supporting a range of blue chip clients across multiple Industries. The successful candidate will join the Company at an exciting time as the business is experiencing rapid growth. A comprehensive learning and development programme will be provided for the successful candidate, who will deliver 1st and 2nd line technical and application support to a range of clients, including provision of support for the integration of diverse and extensive peripheral devices. Day to day duties; * Resolving and prioritising customers' support requests allocated via the support system in a timely and efficient manner. * Acquire a good understanding of the company's software products as part of a formal learning and development programme. * Working with customers to set up and integrate peripheral devices such as printers/scanners to the system and resolving issues associated with integration. * Advising customers with specific responsibility for Windows and Unix based implementations. * Reaching out, where appropriate, to colleagues in software development to gain second line support guidance to assist in the resolution of customer support requests. * Documenting solutions to service requests and customer issues and ensuring they are logged and tagged appropriately in the company's knowledge base * Regular updating of the support system with status of outstanding tickets * Acting as the first point of contact for customer support requests, resolving or allocating such support requests appropriately. * Working with 3rd party vendors who provide additional hardware and software Resources available; * A modern cloud-based Support Desk system, which supports customer engagement and self-service. * Access to an extensive knowledge base within the Support team. CANDIDATE PROFILE: - You will be at an advantage if you have experience / exposure to supporting finance systems / accountancy software / ERP systems OR if you have any finance or accounting / ERP knowledge either commercial OR academic! - Ideally degree or equivalent qualification in an IT or finance / accounting related discipline. - You may have experience of providing a high quality software application support service, particularly in supporting specialised applications and products. - Used to working under pressure in a busy Support Desk environment - A strong understanding of the technologies on which the customer software solutions are built. - Use of modern help desk or service desk systems in previous employments. - Awareness / understanding of ITIL / ISO Standards - High level awareness / understanding of programming / software development / software engineering and database structures from a support perspective is highly advantageous WHAT'S ON OFFER; This position is based in Almondsbury near Bristol and offers; - Funding of relevant professional qualifications - A comprehensive learning and development program - An excellent hard working but fun environment - A highly competitive salary plus pension, health, medical and life assurance based on experience coupled with excellent training and development opportunities. If you are a good match then please send a CV immediately to learn more about this excellent career opportunity. Keywords: service desk, support, analyst , consultant, technical, engineer, help, ERP, Unix, Windows, Cloud, helpdesk, servicedesk, WMS, warehouse management systems, accountancy, finance, manufacturing, accountant, financial, first line, second line, 1st line, 2nd line, help desk This vacancy is being advertised by ChilliFrog Ltd. The services advertised by ChilliFrog Ltd are those of an Employment Agency

OVERVIEW: Support Analyst / Technical Support Consultant / 1st & 2nd Line Support Engineer / Application Support Consultant sought by software house based in Almondsbury, Bristol. Salary £22K-£27K (depending on experience) plus potential up to C£5K on call allowance after probation / if and when competent, plus pension, health etc. BOTH Graduates with ideally a year in industry AND experienced support analyst professionals are welcome to apply! Great opportunity to join a rapidly growing company offering ongoing training and development and a structured career path. LOCATION: Almondsbury, near Bristol. Full time office based position. Monday-Friday 9-5.30pm with 1 hour lunch. THE COMPANY; My client is a market leader in designing, developing and implementing enterprise software solutions for multiple industries. Their sophisticated business applications and systems support companies globally. Their industry-proven software is a unified enterprise solution. You will join the business at an exciting time, as the company continues to transition its highly successful software solution to the .NET framework as part of a multi-year strategy to maintain its competitive market advantage. You'll support new and existing customers who have purchased my clients world-class enterprise software suite of applications which is built on Windows / Unix, .NET 4.5, ASP.NET, MVC etc. THE ROLE & OPPORTUNITY This is a unique and exciting opportunity for EITHER a talented, ambitious Graduate level candidate or a proven and experienced technical support / support analyst specialist to join a talented team supporting a range of blue chip clients across multiple Industries. The successful candidate will join the Company at an exciting time as the business is experiencing rapid growth. A comprehensive learning and development programme will be provided for the successful candidate, who will deliver 1st and 2nd line technical and application support to a range of clients, including provision of support for the integration of diverse and extensive peripheral devices. Day to day duties; * Resolving and prioritising customers' support requests allocated via the support system in a timely and efficient manner. * Acquire a good understanding of the company's software products as part of a formal learning and development programme. * Working with customers to set up and integrate peripheral devices such as printers/scanners to the system and resolving issues associated with integration. * Advising customers with specific responsibility for Windows and Unix based implementations. * Reaching out, where appropriate, to colleagues in software development to gain second line support guidance to assist in the resolution of customer support requests. * Documenting solutions to service requests and customer issues and ensuring they are logged and tagged appropriately in the company's knowledge base * Regular updating of the support system with status of outstanding tickets * Acting as the first point of contact for customer support requests, resolving or allocating such support requests appropriately. * Working with 3rd party vendors who provide additional hardware and software Resources available; * A modern cloud-based Support Desk system, which supports customer engagement and self-service. * Access to an extensive knowledge base within the Support team. CANDIDATE PROFILE: - You will be at an advantage if you have experience / exposure to supporting finance systems / accountancy software / ERP systems OR if you have any finance or accounting / ERP knowledge either commercial OR academic! - Ideally degree or equivalent qualification in an IT or finance / accounting related discipline. - You may have experience of providing a high quality software application support service, particularly in supporting specialised applications and products. - Used to working under pressure in a busy Support Desk environment - A strong understanding of the technologies on which the customer software solutions are built. - Use of modern help desk or service desk systems in previous employments. - Awareness / understanding of ITIL / ISO Standards - High level awareness / understanding of programming / software development / software engineering and database structures from a support perspective is highly advantageous WHAT'S ON OFFER; This position is based in Almondsbury near Bristol and offers; - Funding of relevant professional qualifications - A comprehensive learning and development program - An excellent hard working but fun environment - A highly competitive salary plus pension, health, medical and life assurance based on experience coupled with excellent training and development opportunities. If you are a good match then please send a CV immediately to learn more about this excellent career opportunity. Keywords: service desk, support, analyst , consultant, technical, engineer, help, ERP, Unix, Windows, Cloud, helpdesk, servicedesk, WMS, warehouse management systems, accountancy, finance, manufacturing, accountant, financial, first line, second line, 1st line, 2nd line, help desk This vacancy is being advertised by ChilliFrog Ltd. The services advertised by ChilliFrog Ltd are those of an Employment Agency

OVERVIEW: Support Analyst / Technical Support Consultant / 1st & 2nd Line Support Engineer / Application Support Consultant sought by software house based in Almondsbury, Bristol. Salary £22K-£27K (depending on experience) plus potential up to C£5K on call allowance after probation / if and when competent, plus pension, health etc. BOTH Graduates with ideally a year in industry AND experienced support analyst professionals are welcome to apply! Great opportunity to join a rapidly growing company offering ongoing training and development and a structured career path. LOCATION: Almondsbury, near Bristol. Full time office based position. Monday-Friday 9-5.30pm with 1 hour lunch. THE COMPANY; My client is a market leader in designing, developing and implementing enterprise software solutions for multiple industries. Their sophisticated business applications and systems support companies globally. Their industry-proven software is a unified enterprise solution. You will join the business at an exciting time, as the company continues to transition its highly successful software solution to the .NET framework as part of a multi-year strategy to maintain its competitive market advantage. You'll support new and existing customers who have purchased my clients world-class enterprise software suite of applications which is built on Windows / Unix, .NET 4.5, ASP.NET, MVC etc. THE ROLE & OPPORTUNITY This is a unique and exciting opportunity for EITHER a talented, ambitious Graduate level candidate or a proven and experienced technical support / support analyst specialist to join a talented team supporting a range of blue chip clients across multiple Industries. The successful candidate will join the Company at an exciting time as the business is experiencing rapid growth. A comprehensive learning and development programme will be provided for the successful candidate, who will deliver 1st and 2nd line technical and application support to a range of clients, including provision of support for the integration of diverse and extensive peripheral devices. Day to day duties; * Resolving and prioritising customers' support requests allocated via the support system in a timely and efficient manner. * Acquire a good understanding of the company's software products as part of a formal learning and development programme. * Working with customers to set up and integrate peripheral devices such as printers/scanners to the system and resolving issues associated with integration. * Advising customers with specific responsibility for Windows and Unix based implementations. * Reaching out, where appropriate, to colleagues in software development to gain second line support guidance to assist in the resolution of customer support requests. * Documenting solutions to service requests and customer issues and ensuring they are logged and tagged appropriately in the company's knowledge base * Regular updating of the support system with status of outstanding tickets * Acting as the first point of contact for customer support requests, resolving or allocating such support requests appropriately. * Working with 3rd party vendors who provide additional hardware and software Resources available; * A modern cloud-based Support Desk system, which supports customer engagement and self-service. * Access to an extensive knowledge base within the Support team. CANDIDATE PROFILE: - You will be at an advantage if you have experience / exposure to supporting finance systems / accountancy software / ERP systems OR if you have any finance or accounting / ERP knowledge either commercial OR academic! - Ideally degree or equivalent qualification in an IT or finance / accounting related discipline. - You may have experience of providing a high quality software application support service, particularly in supporting specialised applications and products. - Used to working under pressure in a busy Support Desk environment - A strong understanding of the technologies on which the customer software solutions are built. - Use of modern help desk or service desk systems in previous employments. - Awareness / understanding of ITIL / ISO Standards - High level awareness / understanding of programming / software development / software engineering and database structures from a support perspective is highly advantageous WHAT'S ON OFFER; This position is based in Almondsbury near Bristol and offers; - Funding of relevant professional qualifications - A comprehensive learning and development program - An excellent hard working but fun environment - A highly competitive salary plus pension, health, medical and life assurance based on experience coupled with excellent training and development opportunities. If you are a good match then please send a CV immediately to learn more about this excellent career opportunity. Keywords: service desk, support, analyst , consultant, technical, engineer, help, ERP, Unix, Windows, Cloud, helpdesk, servicedesk, WMS, warehouse management systems, accountancy, finance, manufacturing, accountant, financial, first line, second line, 1st line, 2nd line, help desk This vacancy is being advertised by ChilliFrog Ltd. The services advertised by ChilliFrog Ltd are those of an Employment Agency

OVERVIEW: Support Analyst / Technical Support Consultant / 1st & 2nd Line Support Engineer / Application Support Consultant sought by software house based in Almondsbury, Bristol. Salary £22K-£27K (depending on experience) plus potential up to C£5K on call allowance after probation / if and when competent, plus pension, health etc. BOTH Graduates with ideally a year in industry AND experienced support analyst professionals are welcome to apply! Great opportunity to join a rapidly growing company offering ongoing training and development and a structured career path. LOCATION: Almondsbury, near Bristol. Full time office based position. Monday-Friday 9-5.30pm with 1 hour lunch. THE COMPANY; My client is a market leader in designing, developing and implementing enterprise software solutions for multiple industries. Their sophisticated business applications and systems support companies globally. Their industry-proven software is a unified enterprise solution. You will join the business at an exciting time, as the company continues to transition its highly successful software solution to the .NET framework as part of a multi-year strategy to maintain its competitive market advantage. You'll support new and existing customers who have purchased my clients world-class enterprise software suite of applications which is built on Windows / Unix, .NET 4.5, ASP.NET, MVC etc. THE ROLE & OPPORTUNITY This is a unique and exciting opportunity for EITHER a talented, ambitious Graduate level candidate or a proven and experienced technical support / support analyst specialist to join a talented team supporting a range of blue chip clients across multiple Industries. The successful candidate will join the Company at an exciting time as the business is experiencing rapid growth. A comprehensive learning and development programme will be provided for the successful candidate, who will deliver 1st and 2nd line technical and application support to a range of clients, including provision of support for the integration of diverse and extensive peripheral devices. Day to day duties; * Resolving and prioritising customers' support requests allocated via the support system in a timely and efficient manner. * Acquire a good understanding of the company's software products as part of a formal learning and development programme. * Working with customers to set up and integrate peripheral devices such as printers/scanners to the system and resolving issues associated with integration. * Advising customers with specific responsibility for Windows and Unix based implementations. * Reaching out, where appropriate, to colleagues in software development to gain second line support guidance to assist in the resolution of customer support requests. * Documenting solutions to service requests and customer issues and ensuring they are logged and tagged appropriately in the company's knowledge base * Regular updating of the support system with status of outstanding tickets * Acting as the first point of contact for customer support requests, resolving or allocating such support requests appropriately. * Working with 3rd party vendors who provide additional hardware and software Resources available; * A modern cloud-based Support Desk system, which supports customer engagement and self-service. * Access to an extensive knowledge base within the Support team. CANDIDATE PROFILE: - You will be at an advantage if you have experience / exposure to supporting finance systems / accountancy software / ERP systems OR if you have any finance or accounting / ERP knowledge either commercial OR academic! - Ideally degree or equivalent qualification in an IT or finance / accounting related discipline. - You may have experience of providing a high quality software application support service, particularly in supporting specialised applications and products. - Used to working under pressure in a busy Support Desk environment - A strong understanding of the technologies on which the customer software solutions are built. - Use of modern help desk or service desk systems in previous employments. - Awareness / understanding of ITIL / ISO Standards - High level awareness / understanding of programming / software development / software engineering and database structures from a support perspective is highly advantageous WHAT'S ON OFFER; This position is based in Almondsbury near Bristol and offers; - Funding of relevant professional qualifications - A comprehensive learning and development program - An excellent hard working but fun environment - A highly competitive salary plus pension, health, medical and life assurance based on experience coupled with excellent training and development opportunities. If you are a good match then please send a CV immediately to learn more about this excellent career opportunity. Keywords: service desk, support, analyst , consultant, technical, engineer, help, ERP, Unix, Windows, Cloud, helpdesk, servicedesk, WMS, warehouse management systems, accountancy, finance, manufacturing, accountant, financial, first line, second line, 1st line, 2nd line, help desk This vacancy is being advertised by ChilliFrog Ltd. The services advertised by ChilliFrog Ltd are those of an Employment Agency

OVERVIEW: Support Analyst / Technical Support Consultant / 1st & 2nd Line Support Engineer / Application Support Consultant sought by software house based in Almondsbury, Bristol. Salary £22K-£27K (depending on experience) plus potential up to C£5K on call allowance after probation / if and when competent, plus pension, health etc. BOTH Graduates with ideally a year in industry AND experienced support analyst professionals are welcome to apply! Great opportunity to join a rapidly growing company offering ongoing training and development and a structured career path. LOCATION: Almondsbury, near Bristol. Full time office based position. Monday-Friday 9-5.30pm with 1 hour lunch. THE COMPANY; My client is a market leader in designing, developing and implementing enterprise software solutions for multiple industries. Their sophisticated business applications and systems support companies globally. Their industry-proven software is a unified enterprise solution. You will join the business at an exciting time, as the company continues to transition its highly successful software solution to the .NET framework as part of a multi-year strategy to maintain its competitive market advantage. You'll support new and existing customers who have purchased my clients world-class enterprise software suite of applications which is built on Windows / Unix, .NET 4.5, ASP.NET, MVC etc. THE ROLE & OPPORTUNITY This is a unique and exciting opportunity for EITHER a talented, ambitious Graduate level candidate or a proven and experienced technical support / support analyst specialist to join a talented team supporting a range of blue chip clients across multiple Industries. The successful candidate will join the Company at an exciting time as the business is experiencing rapid growth. A comprehensive learning and development programme will be provided for the successful candidate, who will deliver 1st and 2nd line technical and application support to a range of clients, including provision of support for the integration of diverse and extensive peripheral devices. Day to day duties; * Resolving and prioritising customers' support requests allocated via the support system in a timely and efficient manner. * Acquire a good understanding of the company's software products as part of a formal learning and development programme. * Working with customers to set up and integrate peripheral devices such as printers/scanners to the system and resolving issues associated with integration. * Advising customers with specific responsibility for Windows and Unix based implementations. * Reaching out, where appropriate, to colleagues in software development to gain second line support guidance to assist in the resolution of customer support requests. * Documenting solutions to service requests and customer issues and ensuring they are logged and tagged appropriately in the company's knowledge base * Regular updating of the support system with status of outstanding tickets * Acting as the first point of contact for customer support requests, resolving or allocating such support requests appropriately. * Working with 3rd party vendors who provide additional hardware and software Resources available; * A modern cloud-based Support Desk system, which supports customer engagement and self-service. * Access to an extensive knowledge base within the Support team. CANDIDATE PROFILE: - You will be at an advantage if you have experience / exposure to supporting finance systems / accountancy software / ERP systems OR if you have any finance or accounting / ERP knowledge either commercial OR academic! - Ideally degree or equivalent qualification in an IT or finance / accounting related discipline. - You may have experience of providing a high quality software application support service, particularly in supporting specialised applications and products. - Used to working under pressure in a busy Support Desk environment - A strong understanding of the technologies on which the customer software solutions are built. - Use of modern help desk or service desk systems in previous employments. - Awareness / understanding of ITIL / ISO Standards - High level awareness / understanding of programming / software development / software engineering and database structures from a support perspective is highly advantageous WHAT'S ON OFFER; This position is based in Almondsbury near Bristol and offers; - Funding of relevant professional qualifications - A comprehensive learning and development program - An excellent hard working but fun environment - A highly competitive salary plus pension, health, medical and life assurance based on experience coupled with excellent training and development opportunities. If you are a good match then please send a CV immediately to learn more about this excellent career opportunity. Keywords: service desk, support, analyst , consultant, technical, engineer, help, ERP, Unix, Windows, Cloud, helpdesk, servicedesk, WMS, warehouse management systems, accountancy, finance, manufacturing, accountant, financial, first line, second line, 1st line, 2nd line, help desk This vacancy is being advertised by ChilliFrog Ltd. The services advertised by ChilliFrog Ltd are those of an Employment Agency

OVERVIEW: Support Analyst / Technical Support Consultant / 1st & 2nd Line Support Engineer / Application Support Consultant sought by software house based in Almondsbury, Bristol. Salary £22K-£27K (depending on experience) plus potential up to C£5K on call allowance after probation / if and when competent, plus pension, health etc. BOTH Graduates with ideally a year in industry AND experienced support analyst professionals are welcome to apply! Great opportunity to join a rapidly growing company offering ongoing training and development and a structured career path. LOCATION: Almondsbury, near Bristol. Full time office based position. Monday-Friday 9-5.30pm with 1 hour lunch. THE COMPANY; My client is a market leader in designing, developing and implementing enterprise software solutions for multiple industries. Their sophisticated business applications and systems support companies globally. Their industry-proven software is a unified enterprise solution. You will join the business at an exciting time, as the company continues to transition its highly successful software solution to the .NET framework as part of a multi-year strategy to maintain its competitive market advantage. You'll support new and existing customers who have purchased my clients world-class enterprise software suite of applications which is built on Windows / Unix, .NET 4.5, ASP.NET, MVC etc. THE ROLE & OPPORTUNITY This is a unique and exciting opportunity for EITHER a talented, ambitious Graduate level candidate or a proven and experienced technical support / support analyst specialist to join a talented team supporting a range of blue chip clients across multiple Industries. The successful candidate will join the Company at an exciting time as the business is experiencing rapid growth. A comprehensive learning and development programme will be provided for the successful candidate, who will deliver 1st and 2nd line technical and application support to a range of clients, including provision of support for the integration of diverse and extensive peripheral devices. Day to day duties; * Resolving and prioritising customers' support requests allocated via the support system in a timely and efficient manner. * Acquire a good understanding of the company's software products as part of a formal learning and development programme. * Working with customers to set up and integrate peripheral devices such as printers/scanners to the system and resolving issues associated with integration. * Advising customers with specific responsibility for Windows and Unix based implementations. * Reaching out, where appropriate, to colleagues in software development to gain second line support guidance to assist in the resolution of customer support requests. * Documenting solutions to service requests and customer issues and ensuring they are logged and tagged appropriately in the company's knowledge base * Regular updating of the support system with status of outstanding tickets * Acting as the first point of contact for customer support requests, resolving or allocating such support requests appropriately. * Working with 3rd party vendors who provide additional hardware and software Resources available; * A modern cloud-based Support Desk system, which supports customer engagement and self-service. * Access to an extensive knowledge base within the Support team. CANDIDATE PROFILE: - You will be at an advantage if you have experience / exposure to supporting finance systems / accountancy software / ERP systems OR if you have any finance or accounting / ERP knowledge either commercial OR academic! - Ideally degree or equivalent qualification in an IT or finance / accounting related discipline. - You may have experience of providing a high quality software application support service, particularly in supporting specialised applications and products. - Used to working under pressure in a busy Support Desk environment - A strong understanding of the technologies on which the customer software solutions are built. - Use of modern help desk or service desk systems in previous employments. - Awareness / understanding of ITIL / ISO Standards - High level awareness / understanding of programming / software development / software engineering and database structures from a support perspective is highly advantageous WHAT'S ON OFFER; This position is based in Almondsbury near Bristol and offers; - Funding of relevant professional qualifications - A comprehensive learning and development program - An excellent hard working but fun environment - A highly competitive salary plus pension, health, medical and life assurance based on experience coupled with excellent training and development opportunities. If you are a good match then please send a CV immediately to learn more about this excellent career opportunity. Keywords: service desk, support, analyst , consultant, technical, engineer, help, ERP, Unix, Windows, Cloud, helpdesk, servicedesk, WMS, warehouse management systems, accountancy, finance, manufacturing, accountant, financial, first line, second line, 1st line, 2nd line, help desk This vacancy is being advertised by ChilliFrog Ltd. The services advertised by ChilliFrog Ltd are those of an Employment Agency

A well-known software solutions provider with an excellent reputation and proven track record in the market is now looking to strengthen their implementation and operations division. Due to an expanding project pipeline and new business being won regularly we are looking for an ERP Implementation consultant who enjoys delivering technology, rolling their sleeves up and getting involved in multiple projects. Title: ERP Implementation Consultant Salary: £35,000 - £45,000 (dependent upon experience) + car allowance (approximately £6k), 8% pension, bonus scheme (8%), healthcare. Location: Hungerford, Berkshire (however this role will require extensive travel to customer site) Essential Skills: · Experience of working with customers at different locations · Good working knowledge of ERP business processes and procedures · Strong experience of implementing ERP software ideally within either the logistics / supply chain / merchants / manufacturing / distribution / retail / trading sectors. · Excellent communication skills with the ability to deliver high quality end user training As an ERP Implementation consultant you will enable customers to successfully run and operate their day-to-day business. You will be involved across a number of small and large projects undertaking end to end activities including; demonstration, business discovery, system configuration and implementation as well as training. Other responsibilities will include: · To take a lead from the business on the implementation and configuration of the system, whilst advising customers on specific software modules · To provide training on the system and modules · To resolve, or assist in the resolution, of customer system queries arising from the implementation · To liaise with customers and define specifications for any system modifications · To produce consultancy documentation in line with company procedures The role will involve travelling to client site across the UK and may involve overnight stays and out of hours work. To apply, please send your current CV to us and we will be in contact should you fulfill the criteria of the role. Big Red are holding this vacancy exclusively and have interview dates booked for September. Applicants must be eligible to work in the UK on a permanent basis and hold a full UK Drivers License. Keywords: Implementation Consultant, Implementer, Implementation Specialist, Technical Implementation, Implementation Engineer, I.T Support Engineer, Technical Engineer, Software Implementation Consultant, Software Engineer, Software configuration, Application Support, Analyst, ERP Implementation, WMS Implementation, warehouse management systems, logistics, supply chain, distribution, merchants, solutions analyst, implementation specialist