488 jobs found

Infrastructure Engineer (3rd Line) Location: Leeds Department : Information Services Job Type: Full time Contract Type: Permanent Are you a skilled Infrastructure Engineer who thrives in a fast-paced environment where your work genuinely matters? With our client, you ll play a vital role in keeping our systems reliable, secure and performing at their best, supporting the smooth running of the airport every day while driving improvements in line with organisation s strategic objectives. In this hands-on role, you ll work closely with Support Analysts and fellow Engineers to resolve incidents, identify root causes, and enhance their infrastructure through clear documentation, smart problem-solving and small project delivery. You ll communicate complex issues simply, share knowledge openly, and stay current with evolving technologies, reflecting their commitment to be the best, work as one team and do the right thing in everything they do. What You ll Be Doing Service Delivery Manage and update service desk tickets with clear, accurate detail. Deliver support aligned with their IS strategy and organisational goals. Troubleshoot hardware, software and platform issues with a solution-focused mindset. Provide remote, telephone and on-site support as part of the on-call rota. Complete ad-hoc tasks to maintain a secure, stable and smooth IT environment. Systems & Infrastructure Carry out routine maintenance, backups and system checks. Manage inventory, coordinate repairs and work with suppliers. Administer security controls, documentation and policies across our systems. Support the procurement and delivery of equipment and services. Provide weekly updates to the Information Systems Manager. Analysis & Improvement Analyse incidents, requests and change requirements. Document systems, procedures and technical solutions. Assess new technologies to improve performance and scalability. Contribute to departmental reporting and continuous improvement. Share knowledge across teams to support a strong One Team environment. Security & Compliance Follow IT security policies and least-privilege principles. Maintain accurate hardware and software asset records. Support incident triage, investigation and remediation activities. Document all security activity and contribute to threat-hunting initiatives. Balance risk and operational continuity in all security decisions. Training & Development Stay up to date with technical training and professional development. Support training for colleagues, end users and new starters. What You ll Bring Essential Proven experience in an Infrastructure or Network Support role. Strong understanding of incident, problem and change management using ITSM tools. Ability to restore service quickly while working towards root cause fixes. Excellent experience supporting Microsoft Windows desktops and servers. Strong knowledge of Exchange, M365, SharePoint Online, Teams and Intune. Solid understanding of TCP/IP, DNS, DHCP, Active Directory & Group Policy. Experience with DFS, networking, replication, and Veeam Backup & Replication. Working knowledge of SQL Server and PowerShell. Experience managing VMware environments. Familiarity with remote support tools (Splashtop, NinjaOne, PRTG). High-quality communication and documentation skills. Understanding of SLAs, OLAs and KPIs. Ability to train, mentor and share knowledge effectively. Desirable Certifications in Microsoft OS, Linux, Azure, AWS, VMware or M365. Experience with Extreme switches and networking. Experience with HP systems, SAN storage or firewall administration. Personal Qualities A positive, confident and customer-focused attitude, with a genuine desire to support colleagues across the wider business when issues arise. Someone who contributes positively to a collaborative team environment and actively works with others to achieve shared goals, in line with their One Team value. A natural drive to Be The Best continuously improving, staying curious, taking ownership and striving for high-quality outcomes in everything you do. Strong time management and prioritisation skills, especially in a busy and fast-moving environment. Flexible, adaptable and comfortable managing multiple tasks effectively. Commitment to high standards, integrity and Doing The Right Thing in every task. Ability to obtain Counter Terrorist Check (CTC) clearance (must have lived in UK for last 5 years Why Join them? There s never been a more exciting time to join the team. They re undergoing a major transformation as they expand and modernise their airport infrastructure creating new opportunities, investing in better technology, and shaping the future of travel for their region. By joining now, you ll play a key part in building and supporting an improved, more efficient and more resilient airport operation. You ll also be part of a friendly, ambitious organisation that genuinely invests in its people. Alongside a collaborative One Team culture, they offer a range of great benefits, including: Free on-site parking Terminal retail and hospitality discounts Generous pension scheme Life assurance Electric car salary sacrifice scheme Cycle to Work scheme Volunteer days and community initiatives Employee Assistance Programme (EAP) for wellbeing and support Working Location / Environment This role is on-site working at the heart of their operation. You will also need to be available to attend on-site out of hours when on call, ensuring they maintain essential 24/7 system resilience. REF-

Complaints Data Analyst Housing Association 3-Month Rolling Contract Hybrid (2 Days Onsite - Hammersmith) 28.49 per hour (Umbrella) 35 hours per week A leading Housing Association is seeking a highly skilled Complaints Data Analyst to deliver data-driven insights that improve our complaints service. This analytical role focuses on performance reporting, trend analysis, and supporting root cause investigations to drive smarter, data-led decision making. Role Overview You will analyse complaints performance, produce high-quality reports and dashboards, and identify key trends to support service improvement. Working closely with the Root Cause Lead and senior stakeholders, you will ensure accurate data, meaningful insights, and high-quality reporting across the complaints function. Key Responsibilities Monitor and report on team and individual performance against complaints KPIs. Produce insightful reports on complaint volumes, outcomes, response times, compensation, and service quality. Conduct thematic and trend analysis to identify recurring issues and emerging patterns. Provide comprehensive data packages to support root cause analysis. Support regulatory reporting, Ombudsman investigations, and Executive-level performance reporting. Maintain data integrity, ensure accurate complaint categorisation, and support compliance with the Housing Ombudsman Code. Write and interpret SQL reports; collaborate with IT to enhance data sources and systems. Identify opportunities to automate reporting and improve data processes. About You Strong background in data analysis, performance analysis, or BI reporting. Advanced Excel skills and experience translating complex data for non-technical audiences. Excellent attention to detail with a commitment to data quality and accuracy. Able to manage a varied workload and meet tight deadlines. Experience within complaints, housing, or regulatory environments is advantageous. Knowledge of data governance and reporting best practice. Join us and play a key role in shaping a data-led, customer-focused complaints service. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.

Business Analyst - ERP / Finance & Procurement 12-Month Contract Up to £600/day (Outside IR35) Hybrid - 3 Days On-Site I'm supporting an exsisting logitics client of mine in their search for an experienced Business Analyst with strong ERP/Dynamics expertise and deep knowledge of finance and procurement processes . This is a business-facing role, supporting a significant digital transformation programme. The ideal candidate will have experience delivering BA work in complex, multi-stakeholder environments and a track record of ERP system implementations. Role Overview You will own the full requirements lifecycle , from discovery through to UAT and post-go-live support. You will work closely with business teams, vendors, and technical teams to bring clarity and structure to complex workstreams. Key Responsibilities Lead discovery activities, workshops, interviews, and process analysis Document and manage requirements for ERP, finance, and procurement systems Produce BA artefacts: user stories, process maps, use cases, workflows Validate solution design with internal teams and vendors Support data, integration, and process alignment Drive UAT planning, scripting, coordination, and defect management Support cutover, go-live, and hyper-care activities Collaborate with stakeholders across the business to ensure adoption Skills & Experience Essential: Strong experience as a Business Analyst on ERP/Dynamics , finance, or procurement implementations Full lifecycle experience: discovery ? requirements ? testing ? post-go-live support Excellent stakeholder engagement and communication skills Strong analytical, process design, and documentation skills Comfortable working in environments with varying change maturity Desirable: Experience in complex, multi-stream programmes Knowledge of procure-to-pay, master data governance, and system integrations Background in consulting or large-scale transformation programmes If interested, please apply! McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.

DV CLEARED TEST ENGINEER, DV CLEARED TEST ANALYST, 5 DAYS A WEEK ONSITE IN BASINGSTOKE, 6 MONTH CONTRACT, INSIDE IR35 Job Description: We are looking for Testers, at varying levels of technical ability and experience, to join an existing dynamic Networks Practice. The candidates will ideally have advanced testing skills and knowledge and are able to undertake in-depth analysis of technical and business specifications and produce detailed requirements in respect to test materials, environments, tools and resources required to deliver testing activities whilst also being involved in the development of test plans and may lead a small test team. Performs testing development and execution activities that require specialist skills in testing toolsets. This is a fast paced environment where you will have the chance to grow and build upon your existing knowledge and ability. Core skills: •Creates test cases and identifies test data in response to clearly defined requirements. Includes the creation of test cases in areas of technical testing specialism. •Executes test cases and records test results in accordance with established test plan(s). Includes the execution of test cases in areas of technical testing specialism. •Test results checking and reporting. •Test Incident (Defect) logging, investigation and support. •Collects testing related measurements and metrics. •Organizes test materials, environments, tools and resources required to deliver the planned testing activities and co-ordinates the delivery of testing against the schedule, reporting test progress, risks and test incidents and collecting test measurements and metrics. •Creates high quality test plan documents on small to medium projects or discrete pieces of work that address the requirements and mitigate the risks of the solution under test. •Accountable for the deliverables of the test team for a small project to agreed schedule. •Understands the requirements for testing within the project and agrees testing scope with stakeholders. Your experience: •Produces accurate test cases that address clearly defined requirements. •Produces test cases with an appropriate level of technical detail for the target audience responsible for test execution. •Good familiarity with testing tools e.g. JIRA. •Uses risk to identify where more or less testing is required based on testing outcomes. •Produces clear and unambiguous test plans that address project requirements and risks and contribute to test strategy. •Effectively communicates the testing strategy and plans throughout the project & customer teams. •Successfully delivers all testing activities in the test plans within forecast and timescale constraints. •Demonstrable troubleshooting skills and approach to defect resolution. DV CLEARED TEST ENGINEER, DV CLEARED TEST ANALYST, 5 DAYS A WEEK ONSITE IN BASINGSTOKE, 6 MONTH CONTRACT, INSIDE IR35

Senior Business Analyst, Salesforce Implementation Project 6-month contract, London (4 days), circa £500/day Senior Business Analyst is required well-established organisation with operations across the UK and Europe. Backed by leading investors, the company focuses on delivering high-quality services to a diverse client base, emphasizing innovation, efficiency, and sustainable practices. They need an experience Senior BA with expertise in Salesforce . Role Overview The Senior Business Analyst will support a key business project by implementing technology to enhance service offerings. You will collaborate with technology teams, stakeholders, and delivery groups to gather requirements, analyze processes, and provide documented insights for system enhancements across the full lifecycle. Key Responsibilities Lead requirements gathering sessions and map current/future processes. Analyze impacts and document insights for cross-functional technology changes. Create standardized requirements, User Stories, and functional designs. Develop solutions, define success criteria, and assist with QA testing. Deliver status reports and assess system impacts. Requirements 5+ years as a Senior Business Analyst in complex technology environments. Experience with systems development and integration projects. Track record of producing high-quality documentation for multi-disciplinary teams. Ability to translate non-technical requirements into actionable insights. Salesforce , SAP, DevOps, and Microsoft Azure. Key Skills & Behaviors Strong in requirements gathering, analysis, and stakeholder engagement. Detail-oriented, analytical, and resilient under pressure. Confident in facilitating sessions; excellent communication and multitasking abilities. Collaborative, adaptable, with effective planning skills. To apply, submit your CV and cover letter or contact me directly for more details. Confidentiality assured.

Cyber Security Risk Analyst - Inside IR35 Location: Edinburgh (Hybrid - 2 days onsite per week) Contract: Initial 6 months Rate: £300-£350 per day (Inside IR35) One of Loriens Public Sector clients are seeking a Cyber Security Risk Analyst to join their cyber security team and work closely across their digital department and with business process owners. This role is key to enhancing processes that identify, assess, and manage technical risks, supporting data-driven security decisions through accurate and up-to-date risk information. You will contribute to developing cost-effective, objective, and where possible, automated risk management processes, while collaborating with product owners, architects, developers, engineers, and senior security leadership. Key Responsibilities Maintain awareness of the current cyber threat landscape, industry standards, and best practices. Support scoping and assessment of risks related to projects, changes, and digital services. Conduct and support risk assessments and threat modelling. Interpret outputs from assurance activities (e.g., vulnerability scans, audits, penetration tests) and incorporate findings into risk processes. Provide clear, prioritised recommendations for risk treatment and mitigation. Contribute to the development and improvement of risk management processes and tools. Work collaboratively across business and technical teams to ensure effective risk management. Technical Scope Office suite (Excel, Word) Cloud platforms (Azure) M365 (e.g., Microsoft Forms) Power Platform (desirable) Essential Skills Security and Risk Assessment or Audit experience within digital environments. Strong understanding of enterprise-scale digital service provision. Ability to work effectively in an agile environment. Self-starter with a focus on improvements and benefits realisation. Collaborative approach with ability to share knowledge and experience. Desirable Familiarity with information/security risk management frameworks and tools. Experience with technical risk registers or GRC systems. Awareness of cloud and enterprise service environments. Understanding of assurance activities such as audits, vulnerability assessments, and penetration tests. Formal information or IT risk accreditation (beneficial). Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

A Mosaic Business Systems Analyst is required for our client based in Greater Manchester for an initial 6-month contract (likelihood to extend to at least 12 months). This role will be mainly remote based, but you will be required to attend site as and when required. Experience with Mosaic systems is essential. The Business Analyst will work as part of a software and applications team to deliver service excellence; by following all best practice technical, business analysis and project management methodologies and service delivery frameworks (e.g., ITIL).? Implement Mosaic system solutions for the Families First Partnership Programme in Children's Social Care. These solutions will be designed to meet both the operational needs and strategic objectives of the service area, working within ICT's architectural constraints. Work actively with children's services and partners to deliver requirements analysis, business process mapping, workflow and form design, system change and implementation. These solutions will be designed to meet both the operational needs and strategic objectives of children's services, working within ICT's architectural constraints. Key Tasks: Undertake business process mapping and redesign of end-to-end processes to support an integrated system Gather and analyse business requirements for Mosaic system development, using appropriate best practice methods, and design technical solutions to resolve problems and improve service delivery. Develop solutions in the Mosaic Social Care system through: Configuration of workflow steps, including group-based recording Development of form templates Review and alignment of worker role permissions Support Senior Data Analyst reporting requirements for new Workflows Present findings and solutions to varying levels of leadership, management and other stakeholder groups.

This 12 month contract represents a great opportunity to use your Business Analyst skills on an exciting new project for a leading employer in Peterborough. You will be working with the latest technology in a state of the art modern office. The purpose of the role is support the Procurement team as they transition to a new ERP system. Peterborough based service organisation operating a Hybrid working model. Key Responsibilities Collaborate with procurement leaders and cross-functional teams to understand business objectives, operational needs, and system requirements. Lead the end-to-end analysis, design, and implementation of procurement platforms, including requirements gathering, process mapping, documentation, and solution validation. Evaluate existing procurement processes and systems to identify gaps, inefficiencies, and opportunities for improvement with a meticulous and detail-focused approach. Translate complex procurement and operational requirements into precise, well-structured functional specifications for technical teams. Support platform configuration, testing (UAT, Dev), data migration, and integration with other enterprise systems (e.g., ERP, supplier management tools, reporting platforms). Develop business cases, cost-benefit analyses, and implementation roadmaps for procurement system enhancements. Create and maintain detailed documentation, including process flows, requirements, user guides, and training materials. Act as subject matter expert on procurement processes such as sourcing, supplier onboarding, contract management, purchase order workflows, and procure-to-pay (P2P). Drive stakeholder communication and manage expectations throughout project lifecycles. Ensure solutions comply with procurement governance frameworks, internal controls, and relevant regulatory or policy requirements. The role holder will deliver at pace, see the "big picture", communicate and influence, make effective decisions. We are looking for a candidate with experience of mapping / documenting processes. you will have a keen eye for detail and ideally have done this whilst supporting a similar transition for a Procurement team. £38,000 plus benefits EA First Ltd are acting as an Employment Agency for this fixed term contract vacancy.

Our client is seeking an ICT Business Applications Analyst to join their team on a 3 month contract with the possibility of a permanent position afterwards. The role will be based in Chatham, Kent on a hybrid basis. Responsibilities: • Providing 2nd line support for applications and work with the wider ICT Team to deliver a comprehensive and unified service to the business. • Develop business solutions from a suite of M365 products (Power Apps, Power Automate, SharePoint, Dynamics etc) • Collaborating with software providers to resolve incidents and deliver enhancements to solutions. • Supporting upgrades and patching applications, including User Acceptance Testing, development and maintenance of thorough UAT scripts. • Working with the Governance Team and data owners to set up and maintain data retention policies within systems. • Carrying out system administration duties to support general maintenance, changes in staff, procedure and access required. • To be the ICT lead for business projects, providing technical expertise and assisting in process design and solution delivery and implementation. • Identifying system improvements and efficiencies to support business processes. • Investigating new technologies and solutions based on requirements, make and support recommendations. • To provide training and user guides for colleagues for new releases of software, enhancements, new modules and solutions. • Preparing and presenting regular security reports, advising on access required to support job roles. • Attending user groups, product webinars and other networking groups to share ideas and discuss best practice. Requirements • Experience of supporting, maintaining and implementing integrated applications with excellent working understanding of CRMs, data systems, interfaces and digital technologies • Business Systems Analysis experience including requirements gathering, process mapping, process analysis and improvement. • Proven track record of delivering a range of projects and outputs to deadlines whilst always assuring quality and accuracy. • Advanced skills in Microsoft Office with awareness of the wider Microsoft 365 application stack. • The ability to work effectively with colleagues across the business, and with external stakeholders. • Someone who "gets things done": willingness and ability to be hands-on with detailed business requirements with the ability to manage time and prioritise tasks. • Conversant with Agile and Waterfall project methodology and process development. • Experience supporting housing-related ICT applications and users • Experience in using the Microsoft Power Platform to support and develop solutions Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited. Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful.

Job Title: Data Engineer Location: Hybrid Contract Type: Permanent / Full-Time About the Role Are you passionate about technology and eager to make a real impact? At Buzz Bingo, we're looking for a Data Engineer who thrives on innovation and enjoys working across a diverse technology stack. The systems you'll support underpin both our in-club and online customer experiences, giving you the opportunity to influence how thousands of people interact with Buzz Bingo every day. What You'll Do Data Pipeline Development: Design, implement, and maintain robust ETL/ELT pipelines for ingesting and transforming data from multiple sources. Data Modelling: Create and maintain models that support analytics and reporting needs, ensuring data integrity and consistency. Database Management: Administer and optimize relational databases for efficient storage and retrieval of large datasets. Collaboration: Work closely with software engineers, analysts, and business teams to deliver secure, reusable, and efficient data solutions. Data Quality Assurance: Implement checks and monitoring processes to ensure accuracy and reliability. Documentation: Maintain detailed technical documentation for data architectures, pipeline designs, and operational procedures. Performance Tuning: Analyse and optimize workflows for performance and cost efficiency. Innovation: Stay current with emerging technologies and best practices to continuously improve our data engineering capabilities. What You'll Get in Return - 24/7 access to GPs, mental health support, and more for you and your family Thrive App - NHS-approved mental wellbeing support Buzz Brights Apprenticeships & Buzz Learning - access to 100s of online courses Buzz Brilliance Awards - employee recognition scheme 5 weeks annual leave plus public holidays (pro-rated for part-time roles) Holiday Buy Scheme - purchase an extra week of holiday (eligibility applies) 50% staff discount on bingo tickets, food, and soft drinks Refer a Friend Scheme Life Assurance & Pension Scheme Access to trained Mental Health Advocates What We're Looking For Essential Skills & Experience: Proven experience as a Data Engineer or similar role, with strong knowledge of data warehousing and modelling. Proficiency in C#, Python, Java, or Scala . Hands-on experience with ETL tools (e.g., SSIS) and orchestration tools (e.g., Azure Data Factory). Strong SQL skills and experience with relational databases (MSSQL, PostgreSQL, MySQL). Familiarity with Azure services (Fabric, Azure SQL, Synapse Analytics, Blob Storage) and hybrid cloud/on-prem solutions. Understanding of data security best practices , GDPR compliance, and governance frameworks. Strong experience with data visualization tools (Power BI, Tableau, SSRS). Knowledge of CI/CD pipelines and version control (Git). Experience with SSAS cubes, Azure-based data pipelines, and containerization technologies. Must have a full UK Driving Licence and access to your own vehicle. Desirable: Familiarity with DAX Studio for performance tuning and query diagnostics. Strong proficiency in DAX (Data Analysis Expressions) for creating complex measures, calculated columns, and tables Background in retail, hospitality, or gaming/gambling sectors. Why Join Buzz Bingo? Work on impactful projects that shape customer experiences across the UK. A collaborative, supportive environment where innovation is encouraged. Opportunities to learn, grow, and work with cutting-edge technologies. Ready to make an impact? Apply now and help us build secure, scalable, and innovative data solutions for Buzz Bingo!

Are you looking to develop your IT career? Maybe it's your first step, maybe your looking for the next step? If you have the knowledge or expertise in delivering outstanding IT service management, we can provide you with the right tools to become a successful member of our brand Service Desk Team! We are building a new team of Service Desk Analysts to initially provide 1st Level support to one of Sopra Steria's public sector clients. The type of queries you will be taking care of could be anything from resetting passwords, processing access requests as well as more technical issues too. We are looking for people to resolve each query with using outstanding customer service skills, action whatever they have been trained to do and highlight the more complicated issues to the appropriate colleagues. We also want our team to take ownership of the more complex queries that have previously been escalated and had a resolution defined, and learn from the training, to avoid the same issue being raised on multiple occasions. This team is brand new and those brought on board in the initial stages will have an advantage to exploit this exciting opportunity by showing the right potential, learning the processes, helping to shape their new team and they will also be well placed to grow their career as the team grows. Due to the nature of the role, our client requires all successful applicants to be put through SC clearance before starting and successful applicants must be eligible and willing to be put forward for DV clearance. In order to support a 24/7 365 operation, the team will work around a shift pattern, consisting of a mix of days and nights and be based on site at our location in Farnborough. What you'll be doing: Successfully handling IT related queries to support the service delivery, within contractually agreed time frames. Delivering exceptional customer service to a variety of customers across the business. Taking ownership of each query and fulfil the necessary actions, potentially liaising with colleagues, to get to the right resolution. Raising any complex issue through the right channels and follow up to make sure the incident has been resolved in timely manner. Taking responsibility for our work and supporting senior members of staff to help shape the service and build the reputation of the team from the beginning. What you'll bring: Valid and existing SC Clearance Experience in delivering and outstanding customer service across different platforms, preferably in a telephony based role A natural curiosity to investigate and solve issues as quickly and accurately as possible Confident communication skills with the ability to adapt them appropriately with colleagues and customers at all levels It would be great if you had: Experience within a Service Desk environment ITIL or other relevant IT qualifications If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Security Clearance Level : SC clearance (Potential for DV Clearance once onboarded so candidates will need to be eligible and willing to be put forward for that too.) Referral Bonus : £1000 Salary offered will be in line with experience and development needs. Loved reading about this job and want to know more about us? Our Aerospace, Defence and Security business designs, develops and deploys digital solutions that bring clients enduring business value across the UK's Public and Private sectors. We foster a culture in which employees feel valued and supported, delivering exceptional rates of customer satisfaction in the UK's most complex safety- and security-critical markets. We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.

NetSuite Business Analyst £500 - £550 per day (outside IR35) 6-month contract (6-month initial contract, strong extension potential) Fully remote (UK or European time zone strongly preferred) A global organisation is seeking an experienced NetSuite Business Analyst to support a major finance transformation programme. This role sits within a high-visibility finance product team, working across a heavily customised NetSuite environment with complex order-to-cash processes. We're looking for someone who is calm under pressure, technically curious, and confident navigating a fast-paced environment with senior stakeholders. The Role You'll be responsible for refining existing requirements, supporting Finance teams, and driving forward a new global membership initiative. This includes working closely with Product, Business Analysts, Architecture and QA teams to ensure solutions are properly understood, designed, tested, and transitioned into BAU. You will bridge technical, finance and business teams, challenge assumptions, and keep delivery moving in a complex global setting. What You'll Do Refine epics, user stories and acceptance criteria for finance and membership workstreams Lead requirements gathering and AS-IS/TO-BE process mapping Work hands-on with heavily customised NetSuite, especially order-to-cash, billing, revenue and multi-currency Collaborate with technical teams to review workflows, scripts, and ticket details Support QA, UAT cycles and delivery tracking Update JIRA tickets, documentation and Confluence pages consistently Drive clarity across Finance teams, providing documentation and training where needed Work effectively with a global team in a high-pressure, fast-moving environment Key Deliverables (First 3-6 Months) Ownership of the new membership initiative from refinement through to testing and go-live Deep-dive with Finance on roles, responsibilities and process refinement Stabilisation and optimisation of O2C processes in NetSuite Clear and consistent documentation across all assigned workstreams Essential Proven experience in customised NetSuite environments (not just native) Strong understanding of Order-to-Cash, revenue, purchase orders & multi-currency Excellent Business Analysis fundamentals: mapping, documentation, requirements, process analysis Ability to understand and question scripts, workflows, and system logic Strong JIRA/ Confluence capability Experience supporting Finance or Accounting functions Calm, resilient personality - able to handle dynamic discussions and fast-paced change Nice to Have Experience with eCommerce platforms (Shopify, BigCommerce, etc) Global finance/ ERP project experience

AI Product Manager - Start Up Experience Location: Hybrid working - Blackfriars 3 days per week Contract: 6 months, Outside IR35 Rate: £600 - £650 Are you passionate about building the future of AI quality? Do you thrive in hands-on roles where you can shape frameworks from the ground up and make a real impact? We're looking for an experienced Business Test Analyst experienced in evaluations AI Products to join our team on a contract basis and lay the foundations for robust, reliable, and user-focused AI services across our business. What You'll Do Design and implement a comprehensive AI testing and evaluation framework for all AI solutions, including LLM-based tools, RAG systems, and third-party platforms. Define and document quality standards for semantic accuracy, factual consistency, bias, tone, and relevance. Develop reusable testing templates, data sets, and evaluation methods that can be scaled and maintained by internal teams. Run hands-on testing of AI prototypes and production tools to assess technical performance and business value. Collaborate with business users to guide practical testing and feedback processes. Deliver training and upskilling materials to empower internal staff to sustain the framework after your contract ends. Support vendor evaluations and POC assessments with robust test protocols. Establish baseline metrics and dashboards to measure ongoing AI quality and relevance. Work closely with engineering and product leads to embed testing into delivery workflows. Champion responsible AI practices to ensure fairness, transparency, and user trust. What You'll Bring Strong hands-on experience in testing and evaluation of AI or software systems, ideally with NLP or LLM-based applications. Understanding of prompt evaluation, semantic search, and LLM behaviour (accuracy, hallucination, bias, tone, etc.). Familiarity with tools like Trulens, HumanLoop, PromptLayer, or similar; experience designing QA approaches for GenAI environments. Knowledge of modern AI architectures (RAG pipelines, embeddings, API integrations such as OpenAI, Azure OpenAI, Anthropic). Experience designing and implementing structured test regimes in fast-evolving contexts. Excellent communication and facilitation skills, engaging both technical and business audiences. Proven ability to create sustainable frameworks, documentation, and training materials. Who You Are A builder who loves creating practical, scalable solutions. Hands-on and analytical , balancing experimentation with process. Collaborative and empathetic , bridging technical and non-technical teams. User-focused , driven by delivering real value. Committed to responsible AI , fairness, and transparency. Ready to shape the future of AI quality with us? Apply now and help us ensure our AI-enabled services are accurate, consistent, and trusted by all. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

Technical Business Analyst - SC Cleared Location: Hybrid, London Contract: 3 months initially Daily rate: Circa £400 per day, Inside IR35 Are you a sharp, technical Business Analyst with a passion for data, cloud, and problem-solving? We're looking for someone who can translate complex requirements into clear, actionable solutions. What you'll be doing Collaborating with stakeholders to capture, validate, and translate business and technical requirements. Using SQL to analyse datasets, identify trends, validate assumptions, and support data-driven decisions. Working with AWS-based data platforms (e.g., S3, Redshift, Lambda, Glue) to support discovery, design and solution shaping. Mapping current and future-state processes, identifying gaps, inefficiencies, and opportunities for automation. Working with data, engineering, and security teams to ensure solutions meet privacy, governance, and compliance standards. Leading or supporting Data Protection Impact Assessments (DPIAs) for new products, systems, or data integrations. Creating clear artefacts: user stories, acceptance criteria, process maps, data flow diagrams, technical documentation, and impact assessments. Supporting delivery teams with backlog refinement, prioritisation, and alignment to business outcomes. What we're looking for Strong experience as a Technical BA in data-driven or cloud-heavy environments. Hands-on SQL skills for querying, profiling, and analysing data. Practical exposure to AWS services (e.g., S3, Redshift, EC2, Lambda, RDS, Glue). Experience with data governance, information security, or privacy workflows. Knowledge of or direct involvement in Data Protection Impact Assessments (DPIAs) . Ability to communicate complex technical concepts clearly and confidently. Background working with Agile teams (Scrum/Kanban). Excellent stakeholder management and documentation skills. Nice to have Knowledge of ETL/ELT pipelines or data warehousing concepts. Familiarity with data modelling or BI tools. Experience working with cross-functional cloud or platform teams. Understanding of UK GDPR and broader data protection regulations. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.

Senior Business Analyst (Contract) - Salesforce / CRM My Client is urgently recruiting for an experienced Senior Business Analyst to support a major CRM and digital transformation programme. The successful candidate will work closely with stakeholders across the organisation to analyse business needs, map processes, define requirements, and support the delivery of Salesforce and cloud-based solutions. This role is ideal for someone with strong Higher Education or Public Sector experience who can confidently operate in complex, multi-stakeholder environments. Key Responsibilities Lead business analysis activities across CRM, sales, and cloud transformation workstreams. Engage with senior stakeholders to gather, validate, and document business requirements. Analyse existing processes and workflows, identifying opportunities for improvement. Translate business needs into clear user stories, acceptance criteria, and functional specifications. Work closely with technical teams to ensure Salesforce solutions align with business objectives. Support testing, user adoption, and change management. Produce high-quality documentation including process maps, data models, and project artefacts. Essential Skills & Experience Proven experience as a Senior Business Analyst . Background in Higher Education or Public Sector strongly preferred. Strong hands-on experience with Salesforce (Sales Cloud, CRM, or related modules). Deep understanding of CRM systems and associated business processes. Experience working on cloud-based transformation programmes. Excellent stakeholder engagement and communication skills. Ability to work in a hybrid environment, collaborating effectively with on-site and remote teams. Working Pattern 2 days per week in the office Thursday is the anchor day (team collaboration day) Please send an up to date CV for an immediate response and more information on a fantastic opportunity with a truly great Client.

Job: Tech Operations Analyst Client: BAE SystemsDuration: 12 monthsLocation: RemoteHourly Rate: £31.19 PAYE, £41.94 UmbrellaOn-site Working Arrangements: Occasional on-site attendance in PrestonWorking Hours: - 37 hours per week Key Responsibilities : Identification of process that can be automated to make the SOC more effective. Responsible for the overall delivery of the Technical Operations function by providing support to other members of the team to protect against cyber threats. Lead in the identification and the creation, maintenance and troubleshooting of SOAR playbooks, automations and enrichments. Apply critical thinking to solve unique problems in the information security space. Enhancing the processes around interacting with large datasets to construct actionable information to enhance the detection of suspicious activity within the business. Skills & Qualifications : Understanding of enterprise networking and computing Knowledge of Python 3 programming language Security experience SPLUNK knowledge SIEM knowledge Defence experience desirable If you would like to be considered for this role please don't hesitate to click apply or call Sam Pierre-Louis on for more information. About BAE:BAE Systems is a leading global defence, aerospace, and security company. They're experts in delivering advanced solutions for air, land, and naval forces, as well as commercial aerospace and cyber security. Known for its commitment to innovation and excellence, BAE Systems offers exciting career opportunities for those looking to make a significant impact in cutting-edge technology and defence sectors. Inclusion statementOutsource UK is committed to creating a diverse environment and is proud to be an equal opportunity employer. You'll receive consideration for your application without regard to race, religion or belief, gender identity or expression, sex, sexual orientation, disability, marriage and civil partnership, pregnancy and maternity, or age.

DO NOT APPLY IF YOU WERE NOT BORN IN THE UK Job title: Energy and Water Data Analyst Location: Broughton Job Type: Contract This dynamic Energy and Water Data Analyst role offers an exciting opportunity to join a leading organisation and make a significant impact on their sustainability initiatives. The Energy and Water Data Analyst will be responsible for managing the company's energy management system, analysing data, and supporting compliance and infrastructure projects. As the Energy and Water Data Analyst, you will: - Act as the UK resource data expert, ensuring the Energy Management System (EnMS) and associated platforms are configured to manage high-quality data. - Perform complex data analysis to identify trends, consumption anomalies, and opportunities for improvement in energy and water usage. - Define, create, and publish meaningful reports for operational use and management review, focusing on the development and monitoring of relevant Energy Performance Indicators (EnPIs) and water-related KPIs. - Provide specialist water service management and energy data advice to site teams, project teams, and maintenance providers to ensure compliance with current legislation, regulations, and best practices. - Support the definition and implementation of energy and CO2 reduction roadmaps, as well as the deployment of company-wide water objectives and targets. - Assist in the preparation of Opex and Capex budgets, providing data and costs to support capital investment cases, and support the delivery of capital investment projects. - Ensure company compliance through regular audits, including contractor audits, and support the maintenance of environmental standards (e.g., ISO 50001). To be successful in this role, the ideal candidate will have a minimum of 5 years' professional experience in the energy/environmental management field, with a focus on large, developed sites and facility management environments. Strong technical expertise in energy and water data management, as well as a proven ability to interpret policy, legislation, regulations, and national codes of practice, are essential. If you are interested in this position and would like to know more, please apply with an updated CV and one of our consultants will be in touch. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

Role: Data Analyst Salary: £37,200 to £46,500 per annum DOELocation: Cheltenham - Hybrid The Data Analyst is responsible for ensuring all business requirements, from both internal and external customers, relating to data integrity, reporting accuracy, and performance insights are satisfied in a timely and efficient manner.The Data Analyst will lead and facilitate the use of various data analysis processes and tools, striving toward standardised data management and reporting practices across the business. The role supports forecasting, performance modelling, data-driven decision-making, and reporting for key business projects and stakeholders.The Data Analyst also plays a significant role in assessing data trends to support customers and internal teams through accurate reporting, proactive analytics, and early identification of performance or process issues.Skills and Responsibilities Support key business portfolios through the use of appropriate data analysis and problem-solving techniques to provide regular performance and trend reporting for products, services, or platforms, using data from multiple sources, with strong attention to detail and analytical rigor. Perform statistical analysis including data categorisation, trend analysis, variance analysis, and identification of significant factors affecting business performance. Monitor key metrics through dashboards and early warning systems to identify risks, inefficiencies, or opportunities for improvement. Standardise data analysis and reporting methods across the business to drive simplicity, efficiency, and accuracy. Responsible for producing, visualising, and presenting data insights to a variety of stakeholders, including customers and management. Conduct data reviews and provide actionable recommendations for business improvementWork with the Programs and Engineering teams to: Provide regular feedback on current status, potential issues and risks to completion. Provide technical analysis and support relating to product obsolescence within a contract. Provide detailed reliability statistics to support future sales/modelling initiatives.Day to day responsibilities: Develop and manage individual work plans and analysis schedules, communicating risks or blockers in a timely manner. Utilise relevant tools and data sources to perform accurate, timely, and insightful data analysis. Create, review, and improve data-related policies, procedures, and documentation to enhance quality and consistency. Support the estimation and analysis of resource hours and costs for project proposals or ongoing operations. Ensure compliance with data governance, privacy, and security regulations in accordance with business and government requirements. Communicate complex data findings clearly and effectively through reports, visualizations, and presentations to a range of stakeholders.Qualifications/Benefits A degree in an engineering or scientific discipline, HNC or equivalent or similar level of knowledge and experience. Knowledge and understanding of the Aerospace industry or Aviation products and experience performing reliability engineering activities.Benefits Non-contributory Pension Life Assurance Group income protection Private medical cover Holiday Hourly equivalent of 26 days, with flexible option to buy or sellBaseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained, you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security. Please see the link below for further details regarding the requirements for BPSS clearance: BPSSPlease apply if suitable or for more information contact

Job Title: Technical Business Analyst (SaaS Implementation - Cloud Integration) Location: London - 3 Days a Week Onsite Contract: 6 Months Daily Rate: Circa £660/Day Department: IT Are you ready to take your career to the next level? Our client is on the lookout for a talented Technical Business Analyst to support the implementation of a cutting-edge SaaS solution for Third Party Management (TPM). If you thrive in a dynamic environment and have a knack for bridging the gap between business needs and technical solutions, we want to hear from you! Position Overview: As a Technical Business Analyst, you will play a pivotal role in leading the technical implementation of Process Unity while ensuring alignment with procurement workflows and risk management objectives. Your expertise in business/systems analysis, particularly within the banking or financial services sector, will be invaluable as you navigate the complexities of third-party risk processes and SaaS integration, and configuration. Key Responsibilities: Lead the Charge: Drive the technical implementation of ProcessUnity, ensuring seamless integration with procurement workflows. Bridge the Gap: Act as the IT representative between vendors, risk business, and internal technology teams. Gather Insights: analyse and document technical and non-functional requirements, translating them into detailed Technical Requirements Documents (TRDs). Collaborate & Facilitate: Work closely with internal teams and external vendors for solution design, configuration, testing, and deployment. Define Interfaces: Manage system interfaces between ProcessUnity and other enterprise platforms, ensuring smooth data flow. Vendor Support: Assist in vendor onboarding and risk assessment processes to enhance procurement operations. Engage Stakeholders: Drive consensus across Procurement, Risk, Compliance, and IT, ensuring project alignment. Communicate Effectively: Provide updates to senior stakeholders and maintain transparency throughout the implementation lifecycle. Ensure Compliance: Adhere to regulatory requirements and internal policies related to third-party risk and data governance. Required Skills: Proven experience in business/systems analysis, especially in banking, procurement, or third-party risk management. Strong background in implementing SaaS platforms, ideally ProcessUnity or similar GRC/TPRM tools. Familiarity with SaaS and cloud-based applications (Azure/AWS). Excellent understanding of technical and non-functional requirements like performance, security, and scalability. Experience in interface specification and integration design, including APIs and data mapping. Outstanding stakeholder management and communication skills. Preferred Skills: Knowledge of GRC platforms and third-party risk workflows. Experience with procurement systems (e.g., Coupa, Ariba, SAP). Proficiency in JIRA, Confluence, Visio, and SQL. Exposure to Agile and Waterfall methodologies. Education: Bachelor's degree in Information Systems, Business Administration, Supply Chain Management, or a related field. Advanced degrees or certifications (e.g., CBAP, PMI-PBA, CTPRA) are a plus. Why Join Us? This is your chance to make a significant impact in a challenging yet rewarding role! If you're ready to bring your expertise to a vibrant team and navigate the exciting world of SaaS and cloud integration, apply now! Let's shape the future together! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.