Acorn Insurance and Financial Services Limited
Liverpool
We are looking for an innovative, broadly experienced all round developer with demonstrable business acumen and team leadership skills, to act as the main technical point to drive forward technical solutions as required for our Private Lines division (Private Car and Commercial Vehicle). Much of this will be web based and / or mobile solutions.
The Technical Lead requires direct working relationships with key business owners, their proxies and project managers responsible for driving forward a particular business division
A successful candidate may be more highly front end or more back end experienced – which is OK, but you must have actively contributed to complex product development solutions with full engagement across multiple areas of technical specialism so is able to fully understand the roles, relationships and dependencies that each of each of these disciplines characterise.
Job Title: Technical Business Lead
Working Hours: 37.5 hours per week, Monday to Friday
Location: Liverpool City Centre, Hybrid working available
Salary: £70,000-£85,000 DOE
What you will be doing:
Developing new and enhancing existing user-facing solutions
Providing technical guidance, decision making and leadership of a delivery team comprising product owners, BA’s, PM’s, front end devs, back end dev, database developers, digital analysts, QA technicians
Ensuring DevOps Epics, pbi’s, tasks, feature flagging, Assurance criteria and all testing strategies align with company standards
Ensuring system are well documented and tested for resilience / failover / auto scaling as specified
Building reusable components and front-end libraries for future use.
Ensuring high quality software product delivery to timescales with reliable estimates and actual effort recorded
Work with multiple internal stakeholders to ensure common understanding of technical approaches to architecture and implementation
Collaborating with all other technical teams proactively and with consideration of priorities and workloads, working collaboratively in a multi disciplinary team to reach team goals
Ensure mandated ‘core systems’ upgrades are appropriately managed
Liaise with 3rd parties as appropriate depending on product requirements
Provide BAU bug handling, hot fix deployment as and when required
Putting security and performance at the heart of all products and processes
What we are looking for:
Capable of advising on modern, secure, technical solutions to achieve product owner goals
Highly proficient in either front end or back end modern technology tooling and coding standards, especially react, react Native, Next JS, C# dot Net, Event driven systems, Azure Devops, SOLID and clean architecture patterns
Ability to understand business requirements and translate them into technical requirements
Backed C#, dotNET, VS Core development
Thorough understanding of front end typescript frameworks and core principles
Solid understanding of modern specifications when developing components.
Experience with the React Material UI Framework and an eye for design and understanding UI/UX practices
Experience working with REST APIs and webhooks
Knowledge of Docker and Docker Compose
Strong development experience in microservice based enterprise architecture, SOLID principles, clean architecture, Azure service Bus, RabbitMQ, Mass transit, MediatR
Knowledge of modern authorization mechanisms, such as JSON Web Token, OAuth etc
Familiarity with modern front-end build pipelines and tools
Understanding of popular front-end development tools such as Yarn, Webpack, Vitjs, StoryBook, Jest, Eslint, Prettier, Husky, etc.
Good awareness of logging and alerting strategies and tooling (e.g. loki/Grafana)
Familiarity with code versioning tools such as Git
Good understanding of Google Adwords, GLCID’s, Tag Manager for tracking conversion
Solid experience of CI/CD pipelines in DevOps
About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing:
Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
Enhanced paternity pay and 16 weeks full maternity pay.
Colleague Assistance programme offers a suite of wellbeing services such as:
6 Free Counselling sessions per year
Unlimited access to a telephone councillor 24/7
Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
Network of internal qualified mental health first aiders are available to provide support to colleagues.
Financial:
A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
Ability to access your earnings before payday via Dayforce Wallet.
Company pension scheme
Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture :
Long Service Award paid on 5,10- and 15-years’ service
A reward and recognition hub to celebrate and reward colleagues and peers.
Consistent and engaging company events including company awards, competitions and charity fundraisers.
Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits!
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
25/04/2025
Full time
We are looking for an innovative, broadly experienced all round developer with demonstrable business acumen and team leadership skills, to act as the main technical point to drive forward technical solutions as required for our Private Lines division (Private Car and Commercial Vehicle). Much of this will be web based and / or mobile solutions.
The Technical Lead requires direct working relationships with key business owners, their proxies and project managers responsible for driving forward a particular business division
A successful candidate may be more highly front end or more back end experienced – which is OK, but you must have actively contributed to complex product development solutions with full engagement across multiple areas of technical specialism so is able to fully understand the roles, relationships and dependencies that each of each of these disciplines characterise.
Job Title: Technical Business Lead
Working Hours: 37.5 hours per week, Monday to Friday
Location: Liverpool City Centre, Hybrid working available
Salary: £70,000-£85,000 DOE
What you will be doing:
Developing new and enhancing existing user-facing solutions
Providing technical guidance, decision making and leadership of a delivery team comprising product owners, BA’s, PM’s, front end devs, back end dev, database developers, digital analysts, QA technicians
Ensuring DevOps Epics, pbi’s, tasks, feature flagging, Assurance criteria and all testing strategies align with company standards
Ensuring system are well documented and tested for resilience / failover / auto scaling as specified
Building reusable components and front-end libraries for future use.
Ensuring high quality software product delivery to timescales with reliable estimates and actual effort recorded
Work with multiple internal stakeholders to ensure common understanding of technical approaches to architecture and implementation
Collaborating with all other technical teams proactively and with consideration of priorities and workloads, working collaboratively in a multi disciplinary team to reach team goals
Ensure mandated ‘core systems’ upgrades are appropriately managed
Liaise with 3rd parties as appropriate depending on product requirements
Provide BAU bug handling, hot fix deployment as and when required
Putting security and performance at the heart of all products and processes
What we are looking for:
Capable of advising on modern, secure, technical solutions to achieve product owner goals
Highly proficient in either front end or back end modern technology tooling and coding standards, especially react, react Native, Next JS, C# dot Net, Event driven systems, Azure Devops, SOLID and clean architecture patterns
Ability to understand business requirements and translate them into technical requirements
Backed C#, dotNET, VS Core development
Thorough understanding of front end typescript frameworks and core principles
Solid understanding of modern specifications when developing components.
Experience with the React Material UI Framework and an eye for design and understanding UI/UX practices
Experience working with REST APIs and webhooks
Knowledge of Docker and Docker Compose
Strong development experience in microservice based enterprise architecture, SOLID principles, clean architecture, Azure service Bus, RabbitMQ, Mass transit, MediatR
Knowledge of modern authorization mechanisms, such as JSON Web Token, OAuth etc
Familiarity with modern front-end build pipelines and tools
Understanding of popular front-end development tools such as Yarn, Webpack, Vitjs, StoryBook, Jest, Eslint, Prettier, Husky, etc.
Good awareness of logging and alerting strategies and tooling (e.g. loki/Grafana)
Familiarity with code versioning tools such as Git
Good understanding of Google Adwords, GLCID’s, Tag Manager for tracking conversion
Solid experience of CI/CD pipelines in DevOps
About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing:
Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
Enhanced paternity pay and 16 weeks full maternity pay.
Colleague Assistance programme offers a suite of wellbeing services such as:
6 Free Counselling sessions per year
Unlimited access to a telephone councillor 24/7
Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
Network of internal qualified mental health first aiders are available to provide support to colleagues.
Financial:
A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
Ability to access your earnings before payday via Dayforce Wallet.
Company pension scheme
Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture :
Long Service Award paid on 5,10- and 15-years’ service
A reward and recognition hub to celebrate and reward colleagues and peers.
Consistent and engaging company events including company awards, competitions and charity fundraisers.
Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits!
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
ICT Level 3 Apprenticeship Southport (PR8) Location:Southport (PR8) Salary:Competitive + Fully Funded Apprenticeship Training Full-Time Permanent Drivers Required (Access to Own Vehicle) Kickstart Your Career in IT Support & Technical Services Are you passionate about technology, confident with basic IT tasks, and ready to develop real hands-on skills? Were looking for a motivatedICT Level 3 Apprenticeto join our team in Southport. This role is perfect for someone who enjoys building PCs, setting up equipment, and solving technical problems while providing great customer service. Youll gain practical experience in IT support, hardware setup, and system configuration, all while working toward a nationally recognised Level 3 qualification. About the Role As an ICT Apprentice, youll support the setup, configuration, and maintenance of IT systems for clients across the region. Youll assist with PC builds, equipment installation, troubleshooting, and user supportboth on-site and remotely. This is a fantastic opportunity to learn from experienced IT professionals and develop the foundation for a successful career in technology. Key Responsibilities Assist withPC building, equipment setup, and basic hardware installation Support with configuring and maintaining IT systems Visit client sites (driving essential) to assist with technical setups Troubleshoot issues across hardware, software, and networking Support installation and testing of IT equipment such as switches, routers, and AV devices Communicate effectively with clients and internal teams Carry out basic IT admin tasks (password resets, user setups, device configuration) Provide friendly, professional customer service at all times What Were Looking For Full UK driving licence with access to a vehicle (essential) Confidence withbasic IT, including PC building, installing hardware, and setting up equipment Strong communication and people skills Interest in technology and willingness to learn Logical thinker with good problem-solving ability Previous customer service or IT experience is a bonus, but not required Why Join Us? Achieve aLevel 3 ICT Apprenticeship qualification Gain hands-on experience working with real IT systems Learn from experienced technicians in a supportive team Long-term progression opportunities into permanent roles Exposure to a wide range of IT and technical projects Company events, employee discount, free parking Ready to Start Your IT Journey? Apply today and take the first step toward becoming a skilled IT support professional. JBRP1_UKTJ
07/12/2025
Full time
ICT Level 3 Apprenticeship Southport (PR8) Location:Southport (PR8) Salary:Competitive + Fully Funded Apprenticeship Training Full-Time Permanent Drivers Required (Access to Own Vehicle) Kickstart Your Career in IT Support & Technical Services Are you passionate about technology, confident with basic IT tasks, and ready to develop real hands-on skills? Were looking for a motivatedICT Level 3 Apprenticeto join our team in Southport. This role is perfect for someone who enjoys building PCs, setting up equipment, and solving technical problems while providing great customer service. Youll gain practical experience in IT support, hardware setup, and system configuration, all while working toward a nationally recognised Level 3 qualification. About the Role As an ICT Apprentice, youll support the setup, configuration, and maintenance of IT systems for clients across the region. Youll assist with PC builds, equipment installation, troubleshooting, and user supportboth on-site and remotely. This is a fantastic opportunity to learn from experienced IT professionals and develop the foundation for a successful career in technology. Key Responsibilities Assist withPC building, equipment setup, and basic hardware installation Support with configuring and maintaining IT systems Visit client sites (driving essential) to assist with technical setups Troubleshoot issues across hardware, software, and networking Support installation and testing of IT equipment such as switches, routers, and AV devices Communicate effectively with clients and internal teams Carry out basic IT admin tasks (password resets, user setups, device configuration) Provide friendly, professional customer service at all times What Were Looking For Full UK driving licence with access to a vehicle (essential) Confidence withbasic IT, including PC building, installing hardware, and setting up equipment Strong communication and people skills Interest in technology and willingness to learn Logical thinker with good problem-solving ability Previous customer service or IT experience is a bonus, but not required Why Join Us? Achieve aLevel 3 ICT Apprenticeship qualification Gain hands-on experience working with real IT systems Learn from experienced technicians in a supportive team Long-term progression opportunities into permanent roles Exposure to a wide range of IT and technical projects Company events, employee discount, free parking Ready to Start Your IT Journey? Apply today and take the first step toward becoming a skilled IT support professional. JBRP1_UKTJ
Implementations and Training Technician Fareham, Hampshire £40-45k Permanent 37.5 hrs (Mon-Fri) Hybrid working after probation BUPA & Pension A leading technology solutions provider is seeking an Implementation and Training Technician to support client deployments, deliver training, and assist with technical project work. This is a client-facing role involving on-site visits across the UK, with occasional overnight stays. Carry out site visits for installations, troubleshooting and client training. Deliver software demonstrations and support sales presentations. Provide remote and in-person training and respond to training queries. Assist with project planning, scoping, and stakeholder communication. Test software/systems, manage imaging processes, deploy APIs, and support cloud-hosted environments. Contribute to security, compliance, and software release management. Produce documentation and provide handovers to support teams. Complete occasional out-of-hours tasks (TOIL provided) and identify upsell opportunities. Essential Requirements Full UK driving licence. Experience with desktop/server OS and SQL Server. Experience delivering training (remote and face-to-face). Recent experience in a similar technical role. Flexibility for UK travel and overnight stays. Desirable Skills Networking and hardware familiarity. Azure experience. App deployment knowledge. Ready to take the next step? Please apply! Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy. JBRP1_UKTJ
07/12/2025
Full time
Implementations and Training Technician Fareham, Hampshire £40-45k Permanent 37.5 hrs (Mon-Fri) Hybrid working after probation BUPA & Pension A leading technology solutions provider is seeking an Implementation and Training Technician to support client deployments, deliver training, and assist with technical project work. This is a client-facing role involving on-site visits across the UK, with occasional overnight stays. Carry out site visits for installations, troubleshooting and client training. Deliver software demonstrations and support sales presentations. Provide remote and in-person training and respond to training queries. Assist with project planning, scoping, and stakeholder communication. Test software/systems, manage imaging processes, deploy APIs, and support cloud-hosted environments. Contribute to security, compliance, and software release management. Produce documentation and provide handovers to support teams. Complete occasional out-of-hours tasks (TOIL provided) and identify upsell opportunities. Essential Requirements Full UK driving licence. Experience with desktop/server OS and SQL Server. Experience delivering training (remote and face-to-face). Recent experience in a similar technical role. Flexibility for UK travel and overnight stays. Desirable Skills Networking and hardware familiarity. Azure experience. App deployment knowledge. Ready to take the next step? Please apply! Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy. JBRP1_UKTJ
We now have an exciting opportunity for an Implementations and Training Technician to join our team. This key role involves a wide ranging remit but you will be primarily responsible for: Client-Facing Implementation & On-Site Work Conducting site visits (general, troubleshooting, installations, training; may include overnight stays) Delivering software product demonstrations Supporting the sales team at presentations and exhibitions through technical consultancy Training Responsibilities Delivering client training (remote and face-to-face) Responding to training-related queries from clients and resellers Project Planning & Stakeholder Management Supporting the planning and implementation of projects, including scoping and resource allocation Managing stakeholder expectations and maintaining communication throughout project lifecycles Acting as the central liaison between design, sales, support, and project teams to ensure seamless delivery Technical Implementation, Systems & Infrastructure Work Testing software and systems to validate functionality and performance Creating Gold Build images and managing system imaging processes Reviewing new hardware and hardware-based drivers for compatibility and deployment suitability Deploying APIs and managing system integrations to support client solutions Managing cloud-hosted client environments, including server maintenance, database administration, and web server configuration Maintaining production and UAT environments across client and partner infrastructures Security, Compliance & Software Release Management Supporting security and compliance initiatives, including remediation of vulnerabilities from penetration tests Collaborating with third-party providers on firewall and network security management Assisting in achieving and maintaining compliance frameworks such as Data Security Protection Toolkit and Cyber Essentials Plus Evaluating software releases and managing deployments for high-profile clients Documentation & Internal Processes Producing documentation including technical specifications, bespoke deployment requirements, and end-user training guides Providing implementation handovers to the support team to ensure smooth operational transitions Liaising with internal departments to progress and resolve client issues Out-of-Hours & Commercial Responsibilities Completing out-of-hours implementation tasks (time off in lieu) Identifying sales opportunities and upselling relevant services/products (training, software, support contracts, configurations, etc.) Essential Criteria: Valid Full UK Driving Licence. Experience with server and desktop operating systems as well as SQL Server capabilities. Experience of training remotely / face to face Recent work experience in a similar field. Flexibility with regards to availability for onsite installations / training Desirable Technical Skills: Familiarity with networking environments and hardware. Familiarity with Azure Familiarity with app deployment Desirable Soft Skills: Proactive problem solving. Clear and concise communication (written and verbal). Ability to plan and lead a training workshop / session. Resourceful and able to search online/written resources for answers as well as liaise with technical contacts. Excellent organisational skills and ability to manage time effectively, ensuring focus on the projects at hand. Ability to work well within a team. Ability to represent the company in a professional and courteous manner. Willingness to travel UK wide and overseas on occasions. Permanent position, full time Fareham, Hampshire 37.5 Hours per week - Mon to Fri, including overnight stays as required. Hybrid WFH available after successful probationary period. BUPA & Pension after successful probationary period. JBRP1_UKTJ
07/12/2025
Full time
We now have an exciting opportunity for an Implementations and Training Technician to join our team. This key role involves a wide ranging remit but you will be primarily responsible for: Client-Facing Implementation & On-Site Work Conducting site visits (general, troubleshooting, installations, training; may include overnight stays) Delivering software product demonstrations Supporting the sales team at presentations and exhibitions through technical consultancy Training Responsibilities Delivering client training (remote and face-to-face) Responding to training-related queries from clients and resellers Project Planning & Stakeholder Management Supporting the planning and implementation of projects, including scoping and resource allocation Managing stakeholder expectations and maintaining communication throughout project lifecycles Acting as the central liaison between design, sales, support, and project teams to ensure seamless delivery Technical Implementation, Systems & Infrastructure Work Testing software and systems to validate functionality and performance Creating Gold Build images and managing system imaging processes Reviewing new hardware and hardware-based drivers for compatibility and deployment suitability Deploying APIs and managing system integrations to support client solutions Managing cloud-hosted client environments, including server maintenance, database administration, and web server configuration Maintaining production and UAT environments across client and partner infrastructures Security, Compliance & Software Release Management Supporting security and compliance initiatives, including remediation of vulnerabilities from penetration tests Collaborating with third-party providers on firewall and network security management Assisting in achieving and maintaining compliance frameworks such as Data Security Protection Toolkit and Cyber Essentials Plus Evaluating software releases and managing deployments for high-profile clients Documentation & Internal Processes Producing documentation including technical specifications, bespoke deployment requirements, and end-user training guides Providing implementation handovers to the support team to ensure smooth operational transitions Liaising with internal departments to progress and resolve client issues Out-of-Hours & Commercial Responsibilities Completing out-of-hours implementation tasks (time off in lieu) Identifying sales opportunities and upselling relevant services/products (training, software, support contracts, configurations, etc.) Essential Criteria: Valid Full UK Driving Licence. Experience with server and desktop operating systems as well as SQL Server capabilities. Experience of training remotely / face to face Recent work experience in a similar field. Flexibility with regards to availability for onsite installations / training Desirable Technical Skills: Familiarity with networking environments and hardware. Familiarity with Azure Familiarity with app deployment Desirable Soft Skills: Proactive problem solving. Clear and concise communication (written and verbal). Ability to plan and lead a training workshop / session. Resourceful and able to search online/written resources for answers as well as liaise with technical contacts. Excellent organisational skills and ability to manage time effectively, ensuring focus on the projects at hand. Ability to work well within a team. Ability to represent the company in a professional and courteous manner. Willingness to travel UK wide and overseas on occasions. Permanent position, full time Fareham, Hampshire 37.5 Hours per week - Mon to Fri, including overnight stays as required. Hybrid WFH available after successful probationary period. BUPA & Pension after successful probationary period. JBRP1_UKTJ
IT Apprenticeship ASM Technologies Information Communications Technician Level 3 Kick-start your career in tech with ASM Technologies! Were recruiting an enthusiastic IT Apprentice to join our high-performing international team. Youll gain hands-on experience across IT support, cyber security, infrastructure, and compliance while completing your Information Communications Technician Level 3 Apprenticeship with a specialist digital training provider. Salary National Minimum Wage for apprentices applies Hours & Location MondayFriday, 9:00am5:30pm 37.5 hours per week Location: ASM Technologies Ltd, Windsor House, Gadbrook Business Centre, Northwich, CW9 7TN Start Date Friday 12 December 2025 Duration 18 months (1 year 6 months) Positions Available 1 apprenticeship position What Youll Do Join a global, fast-paced environment where youll support core IT operations and develop essential technical skills. International Helpdesk & Technical Support Act as the first point of contact for global IT support Manage the helpdesk ticketing system, prioritising and escalating issues Handle user account provisioning and de-provisioning following least privilege principles Infrastructure & Cyber Security Support maintenance of network, server, and cloud systems Assist with vulnerability assessments, patching, and device security Help monitor and respond to cyber security alerts Contribute to the Incident Response process Compliance & Governance Help enforce internal IT policies and security standards Assist with documenting processes to support GDPR and ISO 27001 compliance Contribute to internal knowledge base and technical training materials Training & Development Youll complete an Information Communications Technician Level 3 Apprenticeship with a specialist digital training provider (such as NowSkills), combining hands-on experience with structured learning. Technical Skills Youll Gain Troubleshooting and fault diagnosis Software installation and upgrades Routine IT, network, and telecoms maintenance Basic scripting (e.g., PowerShell, Linux) Monitoring DNS, firewalls, network performance Application deployment and data access setup Cyber security fundamentals and secure working Professional Skills Youll Develop Clear communication with users and stakeholders Workload management and meeting SLAs Documentation, escalation, and reporting Maintaining safe and secure working practices Continuous Professional Development (CPD) Training Structure Your apprenticeship will include: Specialist tutor support Online and in-person learning Practical assessments Career development and employability support By the end of the programme, youll achieve your Information Communications Technician Level 3 Qualification and be equipped to progress into a full-time IT role. JBRP1_UKTJ
07/12/2025
Full time
IT Apprenticeship ASM Technologies Information Communications Technician Level 3 Kick-start your career in tech with ASM Technologies! Were recruiting an enthusiastic IT Apprentice to join our high-performing international team. Youll gain hands-on experience across IT support, cyber security, infrastructure, and compliance while completing your Information Communications Technician Level 3 Apprenticeship with a specialist digital training provider. Salary National Minimum Wage for apprentices applies Hours & Location MondayFriday, 9:00am5:30pm 37.5 hours per week Location: ASM Technologies Ltd, Windsor House, Gadbrook Business Centre, Northwich, CW9 7TN Start Date Friday 12 December 2025 Duration 18 months (1 year 6 months) Positions Available 1 apprenticeship position What Youll Do Join a global, fast-paced environment where youll support core IT operations and develop essential technical skills. International Helpdesk & Technical Support Act as the first point of contact for global IT support Manage the helpdesk ticketing system, prioritising and escalating issues Handle user account provisioning and de-provisioning following least privilege principles Infrastructure & Cyber Security Support maintenance of network, server, and cloud systems Assist with vulnerability assessments, patching, and device security Help monitor and respond to cyber security alerts Contribute to the Incident Response process Compliance & Governance Help enforce internal IT policies and security standards Assist with documenting processes to support GDPR and ISO 27001 compliance Contribute to internal knowledge base and technical training materials Training & Development Youll complete an Information Communications Technician Level 3 Apprenticeship with a specialist digital training provider (such as NowSkills), combining hands-on experience with structured learning. Technical Skills Youll Gain Troubleshooting and fault diagnosis Software installation and upgrades Routine IT, network, and telecoms maintenance Basic scripting (e.g., PowerShell, Linux) Monitoring DNS, firewalls, network performance Application deployment and data access setup Cyber security fundamentals and secure working Professional Skills Youll Develop Clear communication with users and stakeholders Workload management and meeting SLAs Documentation, escalation, and reporting Maintaining safe and secure working practices Continuous Professional Development (CPD) Training Structure Your apprenticeship will include: Specialist tutor support Online and in-person learning Practical assessments Career development and employability support By the end of the programme, youll achieve your Information Communications Technician Level 3 Qualification and be equipped to progress into a full-time IT role. JBRP1_UKTJ
Fire and Security Engineer 38,000 - 45,000, Burgess Hill & London, Monday to Friday, Full-time, Permanent, 20 days holiday + 8 bank holidays + birthday off, Company vehicle, phone, PPE, and training provided The Role We are recruiting for an experienced Fire and Security Engineer to join a well-established and respected fire and security integration company. With NSI Gold and BAFE accreditations, the business operates at the forefront of the industry and is known for its commitment to safety, innovation, and service excellence. This position will sit within the thriving service department, covering London and the surrounding areas, reporting to the Service Manager. Key responsibilities will include: Servicing and maintenance of Fire Alarms, Intruder Alarms, CCTV, Access Control systems, and fire extinguishers Attending client sites for reactive callouts and planned maintenance Providing excellent customer service and communication on-site Escalating technical issues to management as appropriate Completing all service reports and administration accurately and promptly Ensuring all work is carried out in compliance with Health & Safety and company policies Participating in team meetings and ongoing training sessions Supporting junior engineers or apprentices where required Requirements The successful candidate will have a minimum of 3 years' experience servicing Fire Alarms, CCTV, Access Control, and Intruder Alarm systems. A Level 3 FIA or equivalent qualification is essential. CSCS/ECS and IPAF certification, along with Gent Fire experience, are highly desirable. The role demands strong problem-solving skills, a professional approach to customer service, and a collaborative mindset. A full UK driving licence is essential. This role could suit someone who has worked as a Fire Alarm Engineer, Security Systems Engineer, or Fire & Security Technician. Company Information You will be joining a growing and forward-thinking business that designs, installs, and maintains premium fire and security solutions. With a strong client base and a commitment to investing in both its people and technology, the company values high standards, reliability, and innovation. Employees benefit from a supportive and team-oriented environment where development and progression are encouraged. Package 38,000 - 45,000 per annum Company vehicle and phone Full PPE and uniform provided 20 days holiday + 8 bank holidays + birthday off Company pension Company events Training and development opportunities Full-time, permanent position INDSK Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.
06/12/2025
Full time
Fire and Security Engineer 38,000 - 45,000, Burgess Hill & London, Monday to Friday, Full-time, Permanent, 20 days holiday + 8 bank holidays + birthday off, Company vehicle, phone, PPE, and training provided The Role We are recruiting for an experienced Fire and Security Engineer to join a well-established and respected fire and security integration company. With NSI Gold and BAFE accreditations, the business operates at the forefront of the industry and is known for its commitment to safety, innovation, and service excellence. This position will sit within the thriving service department, covering London and the surrounding areas, reporting to the Service Manager. Key responsibilities will include: Servicing and maintenance of Fire Alarms, Intruder Alarms, CCTV, Access Control systems, and fire extinguishers Attending client sites for reactive callouts and planned maintenance Providing excellent customer service and communication on-site Escalating technical issues to management as appropriate Completing all service reports and administration accurately and promptly Ensuring all work is carried out in compliance with Health & Safety and company policies Participating in team meetings and ongoing training sessions Supporting junior engineers or apprentices where required Requirements The successful candidate will have a minimum of 3 years' experience servicing Fire Alarms, CCTV, Access Control, and Intruder Alarm systems. A Level 3 FIA or equivalent qualification is essential. CSCS/ECS and IPAF certification, along with Gent Fire experience, are highly desirable. The role demands strong problem-solving skills, a professional approach to customer service, and a collaborative mindset. A full UK driving licence is essential. This role could suit someone who has worked as a Fire Alarm Engineer, Security Systems Engineer, or Fire & Security Technician. Company Information You will be joining a growing and forward-thinking business that designs, installs, and maintains premium fire and security solutions. With a strong client base and a commitment to investing in both its people and technology, the company values high standards, reliability, and innovation. Employees benefit from a supportive and team-oriented environment where development and progression are encouraged. Package 38,000 - 45,000 per annum Company vehicle and phone Full PPE and uniform provided 20 days holiday + 8 bank holidays + birthday off Company pension Company events Training and development opportunities Full-time, permanent position INDSK Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.
CMM Programmer Location: Abingdon Salary: £33,000 - £55,000 per annum Hours: Monday to Friday, 9:00am - 5:30pm Type: Full-time, Permanent We are seeking a CMM Programmer to join a growing, high-tech manufacturing and engineering team in Oxfordshire. This is a fantastic opportunity for someone with a passion for precision, a keen eye for detail, and an interest in cutting-edge measurement technologies. As a CMM Programmer, you'll work hands-on with CMM to inspect high-performance components. You'll play a key role in ensuring products meet the highest standards of quality and accuracy, working alongside skilled engineering and operations teams. Key Responsibilities: Programming and operating CMM metrology equipment. Maintain accurate inspection records Support and manage tool calibration to maintain traceability Collaborate with technicians and engineers to improve metrology processes What We're Looking For: Essential: Highly organised with the ability to work independently A hands-on, practical approach and eagerness to learn Excellent attention to detail Enthusiasm for working in a high-precision environment Desirable: Experience with automated 3D metrology systems Background in jig/fixture design for measurement Skills in computer coding or data analysis Flexibility to adapt working hours if needed If you're interested in joining this company as an CMM Programmer, APPLY NOW! For more information, please contact Charlie Penn at Orion Electrotech Reading for a chat. INDMAN Due to the volume of applications, if you do not hear back within 5 working days, please assume your application has been unsuccessful. Check our website for more opportunities. JBRP1_UKTJ
06/12/2025
Full time
CMM Programmer Location: Abingdon Salary: £33,000 - £55,000 per annum Hours: Monday to Friday, 9:00am - 5:30pm Type: Full-time, Permanent We are seeking a CMM Programmer to join a growing, high-tech manufacturing and engineering team in Oxfordshire. This is a fantastic opportunity for someone with a passion for precision, a keen eye for detail, and an interest in cutting-edge measurement technologies. As a CMM Programmer, you'll work hands-on with CMM to inspect high-performance components. You'll play a key role in ensuring products meet the highest standards of quality and accuracy, working alongside skilled engineering and operations teams. Key Responsibilities: Programming and operating CMM metrology equipment. Maintain accurate inspection records Support and manage tool calibration to maintain traceability Collaborate with technicians and engineers to improve metrology processes What We're Looking For: Essential: Highly organised with the ability to work independently A hands-on, practical approach and eagerness to learn Excellent attention to detail Enthusiasm for working in a high-precision environment Desirable: Experience with automated 3D metrology systems Background in jig/fixture design for measurement Skills in computer coding or data analysis Flexibility to adapt working hours if needed If you're interested in joining this company as an CMM Programmer, APPLY NOW! For more information, please contact Charlie Penn at Orion Electrotech Reading for a chat. INDMAN Due to the volume of applications, if you do not hear back within 5 working days, please assume your application has been unsuccessful. Check our website for more opportunities. JBRP1_UKTJ
NEW CONTRACT ROLE - FIELD SERVICE TECHNICIAN (LEVEL 2 - BREAK/FIX) UK-Based Candidates Only Contract: ASAP-19th Dec 2025 (extension into Jan '26) £200 per day Inside IR35 Mileage + Parking Claimable Field-Based (Multiple Locations Available: Nottingham, Swindon, Birmingham, Oxford) To apply, email: THE OPPORTUNITY We're looking for experienced Field Service Technicians (Level 2) to support a short-term IT project providing break/fix support for HP and Lenovo desktop and laptop devices across multiple UK regions. This role is ideal for candidates with strong hardware troubleshooting and repair experience who enjoy working independently in the field and providing hands-on technical support across end-user environments. THE ROLE Provide field-based repair and support for laptops, desktops, and peripherals (HP & Lenovo). Carry out hardware break/fix repairs , including device strip down, diagnostics, component replacement, and rebuilds. Manage tickets using a mobile app - collect parts, attend site, complete repairs, and return parts the following day. Deliver efficient and professional onsite technical support to business users. Collaborate with the support line for escalation and troubleshooting assistance. Ensure all completed jobs are logged, documented, and closed within SLA. TECHNICAL SKILLS / REQUIREMENTS Proven experience in field engineering , hardware repair , or deskside support (Level 2). Strong hands-on skills with HP and/or Lenovo hardware. Ability to diagnose and repair laptops, desktops, and peripheral devices . Familiar with BIOS configuration and branding (USBs provided). Excellent customer service and communication skills. Must hold a full UK driving licence and have access to own vehicle and tools. TO BE CONSIDERED Please apply directly by emailing with your CV and availability.
06/12/2025
Contractor
NEW CONTRACT ROLE - FIELD SERVICE TECHNICIAN (LEVEL 2 - BREAK/FIX) UK-Based Candidates Only Contract: ASAP-19th Dec 2025 (extension into Jan '26) £200 per day Inside IR35 Mileage + Parking Claimable Field-Based (Multiple Locations Available: Nottingham, Swindon, Birmingham, Oxford) To apply, email: THE OPPORTUNITY We're looking for experienced Field Service Technicians (Level 2) to support a short-term IT project providing break/fix support for HP and Lenovo desktop and laptop devices across multiple UK regions. This role is ideal for candidates with strong hardware troubleshooting and repair experience who enjoy working independently in the field and providing hands-on technical support across end-user environments. THE ROLE Provide field-based repair and support for laptops, desktops, and peripherals (HP & Lenovo). Carry out hardware break/fix repairs , including device strip down, diagnostics, component replacement, and rebuilds. Manage tickets using a mobile app - collect parts, attend site, complete repairs, and return parts the following day. Deliver efficient and professional onsite technical support to business users. Collaborate with the support line for escalation and troubleshooting assistance. Ensure all completed jobs are logged, documented, and closed within SLA. TECHNICAL SKILLS / REQUIREMENTS Proven experience in field engineering , hardware repair , or deskside support (Level 2). Strong hands-on skills with HP and/or Lenovo hardware. Ability to diagnose and repair laptops, desktops, and peripheral devices . Familiar with BIOS configuration and branding (USBs provided). Excellent customer service and communication skills. Must hold a full UK driving licence and have access to own vehicle and tools. TO BE CONSIDERED Please apply directly by emailing with your CV and availability.
Global Technology Solutions Ltd
Cambridge, Cambridgeshire
Job Title: Break/Fix Engineer (L2) Location: Peterborough/Cambridge (Field-Based) Contract Duration: 6 Weeks Working Hours: Monday-Friday, 08:30-17:00 Day Rate: £200 per day (Inside IR35, via umbrella) Expenses: Mileage and parking claimable Overview We are seeking a Break/Fix Engineer (L2) to provide onsite hardware support across multiple locations in Peterborough/Cambridge. The role involves troubleshooting and repairing HP and Lenovo laptops and desktops, working under the guidance of senior technicians as required. HP or Lenovo SQ training is desirable but not essential. Key Responsibilities Attend designated customer sites to perform laptop and desktop break/fix activities Conduct hardware repairs, reassembly, and component swaps following guidance Support diagnostics and troubleshooting of HP and Lenovo devices Use a mobile service app to: Manage and update tickets Collect and return parts daily Record completed work and close tickets Follow instructions from senior engineers for BIOS updates, branding, and other tasks Maintain safe working practices and report issues to the support line Deliver professional customer service while onsite Requirements L2-level knowledge of laptops and desktops (HP/Lenovo preferred) Ability and willingness to perform break/fix repairs under supervision Previous Field Experience Essential Own vehicle and essential tools preferred Strong time management and organisational skills Flexibility to work across multiple sites Desirable Skills Previous experience in deskside support or IT helpdesk roles Familiarity with ticketing systems and mobile service management apps HP or Lenovo SQ certification (advantageous but not essential)
06/12/2025
Contractor
Job Title: Break/Fix Engineer (L2) Location: Peterborough/Cambridge (Field-Based) Contract Duration: 6 Weeks Working Hours: Monday-Friday, 08:30-17:00 Day Rate: £200 per day (Inside IR35, via umbrella) Expenses: Mileage and parking claimable Overview We are seeking a Break/Fix Engineer (L2) to provide onsite hardware support across multiple locations in Peterborough/Cambridge. The role involves troubleshooting and repairing HP and Lenovo laptops and desktops, working under the guidance of senior technicians as required. HP or Lenovo SQ training is desirable but not essential. Key Responsibilities Attend designated customer sites to perform laptop and desktop break/fix activities Conduct hardware repairs, reassembly, and component swaps following guidance Support diagnostics and troubleshooting of HP and Lenovo devices Use a mobile service app to: Manage and update tickets Collect and return parts daily Record completed work and close tickets Follow instructions from senior engineers for BIOS updates, branding, and other tasks Maintain safe working practices and report issues to the support line Deliver professional customer service while onsite Requirements L2-level knowledge of laptops and desktops (HP/Lenovo preferred) Ability and willingness to perform break/fix repairs under supervision Previous Field Experience Essential Own vehicle and essential tools preferred Strong time management and organisational skills Flexibility to work across multiple sites Desirable Skills Previous experience in deskside support or IT helpdesk roles Familiarity with ticketing systems and mobile service management apps HP or Lenovo SQ certification (advantageous but not essential)
IT Technician - Secondary School (Tower Hamlets, East London) Start Date: ASAP Contract: Full-time, Year-round Salary: Competitive, dependent on experience Our dynamic and forward-thinking secondary school in Tower Hamlets is seeking a skilled and enthusiastic IT Technician to join our established IT support team. This is an excellent opportunity for someone who is passionate about technology and committed to providing high-quality support to staff and students. Key Responsibilities: Provide first-line technical support for staff and students Maintain, troubleshoot, and repair hardware, software, and network systems Support the setup, configuration, and maintenance of school IT equipment (PCs, laptops, printers, interactive boards, etc.) Manage user accounts, passwords, and access permissions Assist with monitoring the school's network performance and resolving issues Ensure IT rooms and equipment are secure, safe, and fully operational Support the rollout of new technologies and system upgrades Maintain accurate logs, inventories, and documentation About You: We are looking for someone who has: Previous experience in an IT support role (school experience advantageous but not essential) Strong troubleshooting and problem-solving skills Good knowledge of Windows operating systems, Office 365, and basic networking A proactive, customer-focused approach Excellent communication and organisational skills The ability to prioritise tasks and work efficiently under pressure A commitment to safeguarding, professionalism, and teamwork Why Join Us? Supportive and diverse school community Excellent professional development and training opportunities Modern learning environment with evolving technology Convenient Tower Hamlets location with great transport links
06/12/2025
Contractor
IT Technician - Secondary School (Tower Hamlets, East London) Start Date: ASAP Contract: Full-time, Year-round Salary: Competitive, dependent on experience Our dynamic and forward-thinking secondary school in Tower Hamlets is seeking a skilled and enthusiastic IT Technician to join our established IT support team. This is an excellent opportunity for someone who is passionate about technology and committed to providing high-quality support to staff and students. Key Responsibilities: Provide first-line technical support for staff and students Maintain, troubleshoot, and repair hardware, software, and network systems Support the setup, configuration, and maintenance of school IT equipment (PCs, laptops, printers, interactive boards, etc.) Manage user accounts, passwords, and access permissions Assist with monitoring the school's network performance and resolving issues Ensure IT rooms and equipment are secure, safe, and fully operational Support the rollout of new technologies and system upgrades Maintain accurate logs, inventories, and documentation About You: We are looking for someone who has: Previous experience in an IT support role (school experience advantageous but not essential) Strong troubleshooting and problem-solving skills Good knowledge of Windows operating systems, Office 365, and basic networking A proactive, customer-focused approach Excellent communication and organisational skills The ability to prioritise tasks and work efficiently under pressure A commitment to safeguarding, professionalism, and teamwork Why Join Us? Supportive and diverse school community Excellent professional development and training opportunities Modern learning environment with evolving technology Convenient Tower Hamlets location with great transport links
This Controls Automation Engineer position is days-based Monday-Friday, company car, 55,000 plus 18% bonus, and offers training and career development with an international market leader in their field. Within the position you will be provided with the opportunity to utilise your engineering experience and knowledge to identify and improve machinery, equipment and manufacturing lines. What's in it for you as Controls Automation Engineer 55,000 basic salary plus 18% Bonus Pension match up to 10% Company Car with fuel card Days based position Monday to Friday, that may require up to 2 nights per week (fully expensed) away from home visiting a particular site Extensive training and career development programmes The opportunity to work with a team of highly skilled technicians across maintenance and project engineering activities Key Responsibilities of Controls Automation Engineer Travel across the region to provide support to each of the group's manufacturing sites. Provide 'hands-on' technical support and expertise and drive Plant Operational Improvement as part of the Group Engineering function. Support the development of the Reliability Centred Maintenance Strategy by supporting criticality assessments and drive towards condition-based monitoring Enhance plant reliability by applying modern maintenance strategies and continuous improvement techniques. Support new and innovative process automation initiatives. I would love to speak to anyone who has any of the following: Previous experience as Maintenance Engineer from either an electrical background An Electrical Apprenticeship, NVQ Level 3 Engineering or City & Guilds Level 3, BTEC Level 3 in Engineering or equivalent Naric / Enic Conversion Experience in Process Automation Controls systems, Siemens TIA, SCADA, HMIs and associated networking technology Ability to trouble shoot & repair manufacturing plant equipment & machinery Previous experience with Electrical Maintenance within industrial manufacturing plant environments Interested? We'd be delighted to chat with you. Apply today and take the next step toward a role that fits your life and career development.
06/12/2025
Full time
This Controls Automation Engineer position is days-based Monday-Friday, company car, 55,000 plus 18% bonus, and offers training and career development with an international market leader in their field. Within the position you will be provided with the opportunity to utilise your engineering experience and knowledge to identify and improve machinery, equipment and manufacturing lines. What's in it for you as Controls Automation Engineer 55,000 basic salary plus 18% Bonus Pension match up to 10% Company Car with fuel card Days based position Monday to Friday, that may require up to 2 nights per week (fully expensed) away from home visiting a particular site Extensive training and career development programmes The opportunity to work with a team of highly skilled technicians across maintenance and project engineering activities Key Responsibilities of Controls Automation Engineer Travel across the region to provide support to each of the group's manufacturing sites. Provide 'hands-on' technical support and expertise and drive Plant Operational Improvement as part of the Group Engineering function. Support the development of the Reliability Centred Maintenance Strategy by supporting criticality assessments and drive towards condition-based monitoring Enhance plant reliability by applying modern maintenance strategies and continuous improvement techniques. Support new and innovative process automation initiatives. I would love to speak to anyone who has any of the following: Previous experience as Maintenance Engineer from either an electrical background An Electrical Apprenticeship, NVQ Level 3 Engineering or City & Guilds Level 3, BTEC Level 3 in Engineering or equivalent Naric / Enic Conversion Experience in Process Automation Controls systems, Siemens TIA, SCADA, HMIs and associated networking technology Ability to trouble shoot & repair manufacturing plant equipment & machinery Previous experience with Electrical Maintenance within industrial manufacturing plant environments Interested? We'd be delighted to chat with you. Apply today and take the next step toward a role that fits your life and career development.
Global Technology Solutions Ltd
Nottingham, Nottinghamshire
Job Title: Break/Fix Engineer (L2) Location: Nottingham (Field-Based) Contract Duration: 6 Weeks Working Hours: Monday-Friday, 08:30-17:00 Day Rate: £200 per day (Inside IR35, via umbrella) Expenses: Mileage and parking claimable Overview We are seeking a Break/Fix Engineer (L2) to provide onsite hardware support across multiple locations in Nottingham. The role involves troubleshooting and repairing HP and Lenovo laptops and desktops, working under the guidance of senior technicians as required. HP or Lenovo SQ training is desirable but not essential. Key Responsibilities Attend designated customer sites to perform laptop and desktop break/fix activities Conduct hardware repairs, reassembly, and component swaps following guidance Support diagnostics and troubleshooting of HP and Lenovo devices Use a mobile service app to: Manage and update tickets Collect and return parts daily Record completed work and close tickets Follow instructions from senior engineers for BIOS updates, branding, and other tasks Maintain safe working practices and report issues to the support line Deliver professional customer service while onsite Requirements L2-level knowledge of laptops and desktops (HP/Lenovo preferred) Ability and willingness to perform break/fix repairs under supervision Previous Field Experience Essential Own vehicle and essential tools preferred Strong time management and organisational skills Flexibility to work across multiple sites Desirable Skills Previous experience in deskside support or IT helpdesk roles Familiarity with ticketing systems and mobile service management apps HP or Lenovo SQ certification (advantageous but not essential)
05/12/2025
Contractor
Job Title: Break/Fix Engineer (L2) Location: Nottingham (Field-Based) Contract Duration: 6 Weeks Working Hours: Monday-Friday, 08:30-17:00 Day Rate: £200 per day (Inside IR35, via umbrella) Expenses: Mileage and parking claimable Overview We are seeking a Break/Fix Engineer (L2) to provide onsite hardware support across multiple locations in Nottingham. The role involves troubleshooting and repairing HP and Lenovo laptops and desktops, working under the guidance of senior technicians as required. HP or Lenovo SQ training is desirable but not essential. Key Responsibilities Attend designated customer sites to perform laptop and desktop break/fix activities Conduct hardware repairs, reassembly, and component swaps following guidance Support diagnostics and troubleshooting of HP and Lenovo devices Use a mobile service app to: Manage and update tickets Collect and return parts daily Record completed work and close tickets Follow instructions from senior engineers for BIOS updates, branding, and other tasks Maintain safe working practices and report issues to the support line Deliver professional customer service while onsite Requirements L2-level knowledge of laptops and desktops (HP/Lenovo preferred) Ability and willingness to perform break/fix repairs under supervision Previous Field Experience Essential Own vehicle and essential tools preferred Strong time management and organisational skills Flexibility to work across multiple sites Desirable Skills Previous experience in deskside support or IT helpdesk roles Familiarity with ticketing systems and mobile service management apps HP or Lenovo SQ certification (advantageous but not essential)
Global Technology Solutions Ltd
Oxford, Oxfordshire
Job Title: Break/Fix Engineer (L2) Location: Oxford (Field-Based) Contract Duration: 6 Weeks Working Hours: Monday-Friday, 08:30-17:00 Day Rate: £200 per day (Inside IR35, via umbrella) Expenses: Mileage and parking claimable Overview We are seeking a Break/Fix Engineer (L2) to provide onsite hardware support across multiple locations in Oxford. The role involves troubleshooting and repairing HP and Lenovo laptops and desktops, working under the guidance of senior technicians as required. HP or Lenovo SQ training is desirable but not essential. Key Responsibilities Attend designated customer sites to perform laptop and desktop break/fix activities Conduct hardware repairs, reassembly, and component swaps following guidance Support diagnostics and troubleshooting of HP and Lenovo devices Use a mobile service app to: Manage and update tickets Collect and return parts daily Record completed work and close tickets Follow instructions from senior engineers for BIOS updates, branding, and other tasks Maintain safe working practices and report issues to the support line Deliver professional customer service while onsite Requirements L2-level knowledge of laptops and desktops (HP/Lenovo preferred) Ability and willingness to perform break/fix repairs under supervision Previous Field Experience Essential Own vehicle and essential tools preferred Strong time management and organisational skills Flexibility to work across multiple sites Desirable Skills Previous experience in deskside support or IT helpdesk roles Familiarity with ticketing systems and mobile service management apps HP or Lenovo SQ certification (advantageous but not essential)
05/12/2025
Contractor
Job Title: Break/Fix Engineer (L2) Location: Oxford (Field-Based) Contract Duration: 6 Weeks Working Hours: Monday-Friday, 08:30-17:00 Day Rate: £200 per day (Inside IR35, via umbrella) Expenses: Mileage and parking claimable Overview We are seeking a Break/Fix Engineer (L2) to provide onsite hardware support across multiple locations in Oxford. The role involves troubleshooting and repairing HP and Lenovo laptops and desktops, working under the guidance of senior technicians as required. HP or Lenovo SQ training is desirable but not essential. Key Responsibilities Attend designated customer sites to perform laptop and desktop break/fix activities Conduct hardware repairs, reassembly, and component swaps following guidance Support diagnostics and troubleshooting of HP and Lenovo devices Use a mobile service app to: Manage and update tickets Collect and return parts daily Record completed work and close tickets Follow instructions from senior engineers for BIOS updates, branding, and other tasks Maintain safe working practices and report issues to the support line Deliver professional customer service while onsite Requirements L2-level knowledge of laptops and desktops (HP/Lenovo preferred) Ability and willingness to perform break/fix repairs under supervision Previous Field Experience Essential Own vehicle and essential tools preferred Strong time management and organisational skills Flexibility to work across multiple sites Desirable Skills Previous experience in deskside support or IT helpdesk roles Familiarity with ticketing systems and mobile service management apps HP or Lenovo SQ certification (advantageous but not essential)
Implementations and Training Technician Fareham, Hampshire £40-45k Permanent 37.5 hrs (Mon-Fri) Hybrid working after probation BUPA & Pension A leading technology solutions provider is seeking an Implementation and Training Technician to support client deployments, deliver training, and assist with technical project work. This is a client-facing role involving on-site visits across the UK, with occasional overnight stays. Carry out site visits for installations, troubleshooting and client training. Deliver software demonstrations and support sales presentations. Provide remote and in-person training and respond to training queries. Assist with project planning, scoping, and stakeholder communication. Test software/systems, manage imaging processes, deploy APIs, and support cloud-hosted environments. Contribute to security, compliance, and software release management. Produce documentation and provide handovers to support teams. Complete occasional out-of-hours tasks (TOIL provided) and identify upsell opportunities. Essential Requirements Full UK driving licence. Experience with desktop/server OS and SQL Server. Experience delivering training (remote and face-to-face). Recent experience in a similar technical role. Flexibility for UK travel and overnight stays. Desirable Skills Networking and hardware familiarity. Azure experience. App deployment knowledge. Ready to take the next step? Please apply! Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
05/12/2025
Full time
Implementations and Training Technician Fareham, Hampshire £40-45k Permanent 37.5 hrs (Mon-Fri) Hybrid working after probation BUPA & Pension A leading technology solutions provider is seeking an Implementation and Training Technician to support client deployments, deliver training, and assist with technical project work. This is a client-facing role involving on-site visits across the UK, with occasional overnight stays. Carry out site visits for installations, troubleshooting and client training. Deliver software demonstrations and support sales presentations. Provide remote and in-person training and respond to training queries. Assist with project planning, scoping, and stakeholder communication. Test software/systems, manage imaging processes, deploy APIs, and support cloud-hosted environments. Contribute to security, compliance, and software release management. Produce documentation and provide handovers to support teams. Complete occasional out-of-hours tasks (TOIL provided) and identify upsell opportunities. Essential Requirements Full UK driving licence. Experience with desktop/server OS and SQL Server. Experience delivering training (remote and face-to-face). Recent experience in a similar technical role. Flexibility for UK travel and overnight stays. Desirable Skills Networking and hardware familiarity. Azure experience. App deployment knowledge. Ready to take the next step? Please apply! Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
IT Technician - Role Overview We are seeking a skilled IT Technician to provide first-line support across the business, ensuring seamless IT operations. This role involves troubleshooting technical issues, maintaining IT infrastructure, and supporting various hardware and software systems. The ideal candidate will have hands-on experience in IT support and, preferably, formal IT qualifications. This position requires travel between three local sites to provide on-site assistance. Key Requirements Essential Criteria: Experience: Minimum 2-3 years in an IT support or technician role. Technical Skills: Installation, configuration, and maintenance of desktops, laptops, and mobile devices. Application support, including Microsoft 365, Windows OS, and other business applications . Basic network troubleshooting (Wi-Fi connectivity, IP issues, etc.). User account management in Active Directory and Entra ID . IT hardware/software upgrades and repairs. Meeting room AV and peripheral support. Use of helpdesk tools to track and manage support requests. Problem-Solving: Strong analytical skills to diagnose and resolve technical issues efficiently. Customer Service: Excellent communication skills with the ability to assist non-technical users. Work Ethic: Proactive, well-organized, and capable of working independently. Desirable Criteria: IT-related certification ( CompTIA A+, Microsoft Certified, ITIL Foundation ) or a relevant degree. Experience in Manufacturing/Engineering environments. Basic scripting knowledge ( PowerShell, Python ) for automation. Exposure to cloud technologies ( Azure ). Key Responsibilities: Install, configure, and support IT hardware, including computers, laptops, mobile devices, and peripherals. Provide first-line IT support, responding to helpdesk tickets and troubleshooting issues. Support business applications, including Microsoft 365 and Windows OS . Perform basic network troubleshooting ( Wi-Fi, connectivity, and IP issues ). Manage user accounts across various IT systems ( Active Directory, Entra ID ). Handle IT onboarding and offboarding processes. Perform data backups and restorations as required. Upgrade and repair IT hardware/software as needed. Manage IT procurement, including ordering equipment and consumables. Support meeting room AV equipment and other IT peripherals. The role is office based and you need to be able to drive This is an excellent opportunity for an IT professional looking to develop their skills in a hands-on, dynamic environment.
05/12/2025
Full time
IT Technician - Role Overview We are seeking a skilled IT Technician to provide first-line support across the business, ensuring seamless IT operations. This role involves troubleshooting technical issues, maintaining IT infrastructure, and supporting various hardware and software systems. The ideal candidate will have hands-on experience in IT support and, preferably, formal IT qualifications. This position requires travel between three local sites to provide on-site assistance. Key Requirements Essential Criteria: Experience: Minimum 2-3 years in an IT support or technician role. Technical Skills: Installation, configuration, and maintenance of desktops, laptops, and mobile devices. Application support, including Microsoft 365, Windows OS, and other business applications . Basic network troubleshooting (Wi-Fi connectivity, IP issues, etc.). User account management in Active Directory and Entra ID . IT hardware/software upgrades and repairs. Meeting room AV and peripheral support. Use of helpdesk tools to track and manage support requests. Problem-Solving: Strong analytical skills to diagnose and resolve technical issues efficiently. Customer Service: Excellent communication skills with the ability to assist non-technical users. Work Ethic: Proactive, well-organized, and capable of working independently. Desirable Criteria: IT-related certification ( CompTIA A+, Microsoft Certified, ITIL Foundation ) or a relevant degree. Experience in Manufacturing/Engineering environments. Basic scripting knowledge ( PowerShell, Python ) for automation. Exposure to cloud technologies ( Azure ). Key Responsibilities: Install, configure, and support IT hardware, including computers, laptops, mobile devices, and peripherals. Provide first-line IT support, responding to helpdesk tickets and troubleshooting issues. Support business applications, including Microsoft 365 and Windows OS . Perform basic network troubleshooting ( Wi-Fi, connectivity, and IP issues ). Manage user accounts across various IT systems ( Active Directory, Entra ID ). Handle IT onboarding and offboarding processes. Perform data backups and restorations as required. Upgrade and repair IT hardware/software as needed. Manage IT procurement, including ordering equipment and consumables. Support meeting room AV equipment and other IT peripherals. The role is office based and you need to be able to drive This is an excellent opportunity for an IT professional looking to develop their skills in a hands-on, dynamic environment.
Job Title: IT Trainer Location: Sharston, M22 4SN Salary : £30,000 to £35,000 per annum, dependent on experience Job type: Full time, Permanent About Us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 64 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. The Role: We are seeking a proactive and engaging IT Trainer to join our Professional Support Department. The successful candidate will be responsible for the design, delivery, and coordination of IT systems training across the firm, ensuring all staff have the skills and confidence to use our technology effectively. The role will also play a key part in supporting our graduate training scheme and producing high quality, interactive learning resources. Responsibilities : Training Delivery & Design: Design, plan, and deliver IT systems training (including Proclaim and other firm-wide applications) to new starters and existing staff across all levels. Deliver tailored Proclaim training sessions that reflect the needs of different departments and roles. Support and deliver the IT systems element of the firm's graduate and induction training programmes. Develop interactive and engaging eLearning content, including videos, tutorials, simulations, and quick reference guides. Provide 1:1 or small group training to staff requiring additional IT support or refresher sessions. Maintain and regularly update training materials to reflect system changes, upgrades, and best practices. Report regularly to the Digital Learning Manager (or HOD) on training activity, outcomes, and emerging IT training needs. Work collaboratively with the Digital Learning Manager to plan and prioritise upcoming training based on system developments or departmental needs. Work closely with department heads, supervisors, IT, and the Training team to identify training needs and implement solutions that enhance digital capability across the firm. Liaise with the IT department to ensure training aligns with new system releases and process updates. Work with key stakeholders to produce engaging, user-focused learning resources, including guides, walkthroughs, and video content. Evaluate the effectiveness of training sessions and materials, using feedback to drive continuous improvement. Maintain accurate records of attendance, feedback, and manage training data and course tracking through the firm's Learning Management System (LMS). Person Specification: Key Skills & Attributes: Strong presentation, facilitation, and interpersonal skills. Ability to communicate complex IT concepts in a clear and approachable manner Skilled in creating engaging, easy-to-follow learning resources. Highly organised with excellent time management and attention to detail Collaborative and adaptable, with the ability to work effectively with both technical and non-technical teams. Passionate about digital learning, innovation, and continuous improvement. Experience & Qualifications: Experience delivering IT systems training within a professional services or legal environment (essential). Proclaim case management system experience (highly desirable). Experience in instructional design and eLearning creation tools (e.g. Rise 360, Storyline, or similar). Experience supporting graduate or induction programmes (desirable). Knowledge of Microsoft 365 applications and standard legal software e.g. Outlook, Word, Excel, digital dictation tools (essential). Professional training qualification (e.g. PGCE, TAP, CIPD L&D, or similar) is desirable but not essential. Salary & Hours: Salary of £30,000 to £35,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday. Benefits: Hybrid Working - 3/2 hybrid working pattern after probation. 23 Days Holiday - Rising to 26 days, plus bank/public holidays. Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement. Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme. Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more. Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of; Support Technician, Front line support, IT Support Engineer, IT Support Analyst, IT Support Specialist, IT Development, Technical Support, IT Trainer, IT Tutor, IT Guide, IT Instructor, Software Trainer, Computer Trainer, Hardware Trainer may also be considered for this role.
05/12/2025
Full time
Job Title: IT Trainer Location: Sharston, M22 4SN Salary : £30,000 to £35,000 per annum, dependent on experience Job type: Full time, Permanent About Us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 64 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. The Role: We are seeking a proactive and engaging IT Trainer to join our Professional Support Department. The successful candidate will be responsible for the design, delivery, and coordination of IT systems training across the firm, ensuring all staff have the skills and confidence to use our technology effectively. The role will also play a key part in supporting our graduate training scheme and producing high quality, interactive learning resources. Responsibilities : Training Delivery & Design: Design, plan, and deliver IT systems training (including Proclaim and other firm-wide applications) to new starters and existing staff across all levels. Deliver tailored Proclaim training sessions that reflect the needs of different departments and roles. Support and deliver the IT systems element of the firm's graduate and induction training programmes. Develop interactive and engaging eLearning content, including videos, tutorials, simulations, and quick reference guides. Provide 1:1 or small group training to staff requiring additional IT support or refresher sessions. Maintain and regularly update training materials to reflect system changes, upgrades, and best practices. Report regularly to the Digital Learning Manager (or HOD) on training activity, outcomes, and emerging IT training needs. Work collaboratively with the Digital Learning Manager to plan and prioritise upcoming training based on system developments or departmental needs. Work closely with department heads, supervisors, IT, and the Training team to identify training needs and implement solutions that enhance digital capability across the firm. Liaise with the IT department to ensure training aligns with new system releases and process updates. Work with key stakeholders to produce engaging, user-focused learning resources, including guides, walkthroughs, and video content. Evaluate the effectiveness of training sessions and materials, using feedback to drive continuous improvement. Maintain accurate records of attendance, feedback, and manage training data and course tracking through the firm's Learning Management System (LMS). Person Specification: Key Skills & Attributes: Strong presentation, facilitation, and interpersonal skills. Ability to communicate complex IT concepts in a clear and approachable manner Skilled in creating engaging, easy-to-follow learning resources. Highly organised with excellent time management and attention to detail Collaborative and adaptable, with the ability to work effectively with both technical and non-technical teams. Passionate about digital learning, innovation, and continuous improvement. Experience & Qualifications: Experience delivering IT systems training within a professional services or legal environment (essential). Proclaim case management system experience (highly desirable). Experience in instructional design and eLearning creation tools (e.g. Rise 360, Storyline, or similar). Experience supporting graduate or induction programmes (desirable). Knowledge of Microsoft 365 applications and standard legal software e.g. Outlook, Word, Excel, digital dictation tools (essential). Professional training qualification (e.g. PGCE, TAP, CIPD L&D, or similar) is desirable but not essential. Salary & Hours: Salary of £30,000 to £35,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday. Benefits: Hybrid Working - 3/2 hybrid working pattern after probation. 23 Days Holiday - Rising to 26 days, plus bank/public holidays. Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement. Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme. Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more. Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of; Support Technician, Front line support, IT Support Engineer, IT Support Analyst, IT Support Specialist, IT Development, Technical Support, IT Trainer, IT Tutor, IT Guide, IT Instructor, Software Trainer, Computer Trainer, Hardware Trainer may also be considered for this role.
We're a well-established technology partner with a proven record of delivering exceptional IT solutions and services to businesses across the UK. Over the past 15 years, we've built a reputation for innovation, reliability, and long-term client relationships - and we're continuing to grow rapidly. Our team of around 150 specialists spans infrastructure, cloud, data, and security, all united by a shared passion for helping customers achieve more through technology. With a comprehensive suite of managed and professional services, we enable organisations to modernise, secure, and scale their IT operations. If you're looking for a progressive environment where leadership, collaboration, and technical excellence are valued, this is the place for you. We are looking for a new Service Desk Manager to lead our busy team that provide IT support to a host of leisure venues and outlets. This role is a career-defining opportunity for a dynamic leader who thrives in fast-paced environments and excels at inspiring high-performing teams to deliver exceptional results. Key Responsibilities Lead and inspire the Service Desk Team to deliver outstanding support experiences, fostering a culture of leisure-focused service excellence and continuous enhancement Oversee smooth onboarding of new leisure clients onto the Service Desk platform, ensuring zero disruption to their operations Provide direct line management to technical staff and team leads, conducting regular one-to-ones, performance reviews, capability development and career progression planning Monitor, analyse and enhance critical Service Desk metrics including ticket patterns, first-contact resolution rates, SLA compliance, response times, queue times, resolution speeds and guest satisfaction scores Ensure daily KPI targets are consistently achieved by Team Leaders and technical personnel, covering time tracking, ticket handling volumes and customer satisfaction ratings Take direct ownership of Priority 1 incidents, coordinating swift resolution whilst maintaining constant customer communication and meeting both SLA commitments and client expectations Collaborate with Project teams to ensure seamless handover of implementations to ongoing support operations Establish comprehensive communication channels, training programmes and support documentation Lead recruitment efforts to build and maintain an effective service desk team Represent the service desk at important customer review meetings Provide proactive reporting to senior leadership on service desk performance, achievements and areas requiring focus Execute continuous improvement initiatives as directed by senior management Cultivate strong, trust-based partnerships with hospitality clients who operate in demanding, 24/7 environments Drive innovation within the Service Department to enhance processes and elevate the customer experience, understanding the unique pressures of leisure environments Streamline ticket handling to minimise back-and-forth interactions between customers and technicians Promote knowledge base adoption and contribution across all support teams Improve SLA performance by reducing average resolution times and enhancing both fix and response metrics Essential Skills and Experience Proven Service Desk Manager background with demonstrable success in elevating support quality Strong grasp of ITIL frameworks with practical application skills that enhance service delivery and team effectiveness Comprehensive knowledge of IT solutions and services, with ability to explain technical concepts clearly to non-technical professionals Hands-on 2nd line IT support experience Ideally, experience supporting leisure sector clients and understanding the industry's unique operational demands, 24/7 requirements, and time-sensitive nature
05/12/2025
Full time
We're a well-established technology partner with a proven record of delivering exceptional IT solutions and services to businesses across the UK. Over the past 15 years, we've built a reputation for innovation, reliability, and long-term client relationships - and we're continuing to grow rapidly. Our team of around 150 specialists spans infrastructure, cloud, data, and security, all united by a shared passion for helping customers achieve more through technology. With a comprehensive suite of managed and professional services, we enable organisations to modernise, secure, and scale their IT operations. If you're looking for a progressive environment where leadership, collaboration, and technical excellence are valued, this is the place for you. We are looking for a new Service Desk Manager to lead our busy team that provide IT support to a host of leisure venues and outlets. This role is a career-defining opportunity for a dynamic leader who thrives in fast-paced environments and excels at inspiring high-performing teams to deliver exceptional results. Key Responsibilities Lead and inspire the Service Desk Team to deliver outstanding support experiences, fostering a culture of leisure-focused service excellence and continuous enhancement Oversee smooth onboarding of new leisure clients onto the Service Desk platform, ensuring zero disruption to their operations Provide direct line management to technical staff and team leads, conducting regular one-to-ones, performance reviews, capability development and career progression planning Monitor, analyse and enhance critical Service Desk metrics including ticket patterns, first-contact resolution rates, SLA compliance, response times, queue times, resolution speeds and guest satisfaction scores Ensure daily KPI targets are consistently achieved by Team Leaders and technical personnel, covering time tracking, ticket handling volumes and customer satisfaction ratings Take direct ownership of Priority 1 incidents, coordinating swift resolution whilst maintaining constant customer communication and meeting both SLA commitments and client expectations Collaborate with Project teams to ensure seamless handover of implementations to ongoing support operations Establish comprehensive communication channels, training programmes and support documentation Lead recruitment efforts to build and maintain an effective service desk team Represent the service desk at important customer review meetings Provide proactive reporting to senior leadership on service desk performance, achievements and areas requiring focus Execute continuous improvement initiatives as directed by senior management Cultivate strong, trust-based partnerships with hospitality clients who operate in demanding, 24/7 environments Drive innovation within the Service Department to enhance processes and elevate the customer experience, understanding the unique pressures of leisure environments Streamline ticket handling to minimise back-and-forth interactions between customers and technicians Promote knowledge base adoption and contribution across all support teams Improve SLA performance by reducing average resolution times and enhancing both fix and response metrics Essential Skills and Experience Proven Service Desk Manager background with demonstrable success in elevating support quality Strong grasp of ITIL frameworks with practical application skills that enhance service delivery and team effectiveness Comprehensive knowledge of IT solutions and services, with ability to explain technical concepts clearly to non-technical professionals Hands-on 2nd line IT support experience Ideally, experience supporting leisure sector clients and understanding the industry's unique operational demands, 24/7 requirements, and time-sensitive nature
Job title: IT Technician Location: Billingshurst, West Sussex Salary: £28,500 - 32,500pa Job type: full time/permanent About us: Hydrachem is a dynamic and innovative small to medium sized business, established in Billingshurst in 1973. We are one of the World's leading manufacturers of water purification solutions and disinfection tablets, supplying government organisations, charities and prominent retailers with our lifesaving products. Our commitment to quality and sustainability drives our success, and we are growing our IT capability in order to support staff, secure our systems, and drive digital innovation. Hydrachem is an equal opportunities employer. All data obtained will be handled in accordance with GDPR requirements. The role: We are looking for an onsite IT Technician to work alongside our managed IT support. You will manage hardware, servers, cloud services, firewalls, and security, while helping staff get the most from Microsoft 365, SharePoint, and eventually Power Apps. Experience with ERP systems is a bonus. You will also play a key role in building a full onsite IT department. What you'll do: Provide hands-on IT support and troubleshooting. Manage servers, network, cloud services, and firewalls. Support and train staff on Microsoft 365 and SharePoint. Work with IT policies to keep the business secure. Develop skills in Power Apps and ERP systems. Be instrumental in building a full onsite IT department. Work pattern: 40 hours per week (Monday to Friday). What we're looking for: Experience with Microsoft 365 and SharePoint. Strong IT troubleshooting skills. Knowledge of networks, servers, and security. Willingness to learn Power Apps and ERP systems. Excellent communication and teamwork skills. Why join us: Be a key part of a growing, innovative company. Hands-on role with varied IT responsibilities. Opportunity to expand skills in Microsoft ecosystem and ERP systems. Help shape and grow a full onsite IT team. Health and wellbeing programme. Free onsite parking If you feel you have the experience and knowledge we're looking for we would love to hear from you. Candidates with experience or relevant job titles of; IT Support Engineer, IT Service Engineer, Service Desk Technician, IT Support Technician, Cloud Support Engineer, Support Technician, 1st Line Support Engineer, IT Support, IT Systems Support, will be considered for this role.
05/12/2025
Full time
Job title: IT Technician Location: Billingshurst, West Sussex Salary: £28,500 - 32,500pa Job type: full time/permanent About us: Hydrachem is a dynamic and innovative small to medium sized business, established in Billingshurst in 1973. We are one of the World's leading manufacturers of water purification solutions and disinfection tablets, supplying government organisations, charities and prominent retailers with our lifesaving products. Our commitment to quality and sustainability drives our success, and we are growing our IT capability in order to support staff, secure our systems, and drive digital innovation. Hydrachem is an equal opportunities employer. All data obtained will be handled in accordance with GDPR requirements. The role: We are looking for an onsite IT Technician to work alongside our managed IT support. You will manage hardware, servers, cloud services, firewalls, and security, while helping staff get the most from Microsoft 365, SharePoint, and eventually Power Apps. Experience with ERP systems is a bonus. You will also play a key role in building a full onsite IT department. What you'll do: Provide hands-on IT support and troubleshooting. Manage servers, network, cloud services, and firewalls. Support and train staff on Microsoft 365 and SharePoint. Work with IT policies to keep the business secure. Develop skills in Power Apps and ERP systems. Be instrumental in building a full onsite IT department. Work pattern: 40 hours per week (Monday to Friday). What we're looking for: Experience with Microsoft 365 and SharePoint. Strong IT troubleshooting skills. Knowledge of networks, servers, and security. Willingness to learn Power Apps and ERP systems. Excellent communication and teamwork skills. Why join us: Be a key part of a growing, innovative company. Hands-on role with varied IT responsibilities. Opportunity to expand skills in Microsoft ecosystem and ERP systems. Help shape and grow a full onsite IT team. Health and wellbeing programme. Free onsite parking If you feel you have the experience and knowledge we're looking for we would love to hear from you. Candidates with experience or relevant job titles of; IT Support Engineer, IT Service Engineer, Service Desk Technician, IT Support Technician, Cloud Support Engineer, Support Technician, 1st Line Support Engineer, IT Support, IT Systems Support, will be considered for this role.
Cyber Security Placement Programme - No Experience Required Are you looking to benefit from a new career in IT and Cybersecurity? Skills shortages in the IT sector are driving the need for qualified, entry-level career seekers and career changers. We help place graduates from this programme in top UK companies and organisations needing to employ entry-level IT and Cybersecurity staff that can hit the ground running with up-to-date skills gained from this programme. The best part is you will not need any previous experience as fully accredited training, which includes tutor support and mentoring, provides you with the skills, practical knowledge and qualifications for you to secure a professional job and career in IT. You will also have the reassurance of a job guarantee (18K-£35K) upon completion. Whether you are working full time, part time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks or a few months (step 1 to 4 below). Your job and career goals are completed in 4 easy steps. Step 1 - Accredited Online Training The first step is completing a selection of professional, accredited and industry recognised courses from CompTIA which is the global leader in IT Technician, Networking and Cybersecurity training. The training is delivered via multimedia rich video tutorials, practice labs, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor and a support mentor to help you throughout your training. Step 2 - Practical Training You will gain practical experience by using practice labs which enable you to practice and master what you have learned. Gaining practical hands-on experience gives you confidence to be proficient in your first IT role. This combination of theoretical and practical skills is what line managers need you to have to be effective and confident in your role. Step 3 - Official exams You will then go on to sit the CompTIA A+ and the CompTIA Network+ exams to give you the official certifications which will be recognised not only in the UK, but worldwide. The CompTIA A+ is the most asked for certificate for entry-level IT roles and the certification most IT Managers start their own careers with. All PCs in a professional environment are networked to servers, cloud based or otherwise and the Network+ gives you a needed foundation level of knowledge in networking. Step 4 - IT Technician placement (£18-£25K) We work with you to secure your first role as an IT Technician, with a starting salary of anywhere between £18K-25K. Ideally you will need to gain two years' experience in this role before you can progress into a cyber security role. While working as an IT Technician, we will release your second batch of training which is specifically designed to qualify you to move into the cybersecurity field. This official, accredited training consists of online training, practical training and an official exam (CompTIA Security+). Further we can tailor the package to include courses like the Certified Ethical Hacker and Certified Network Defender depending on your requirements and future direction. Cybersecurity Role Once you have completed all the mandatory training in step four and have gained two plus years experience in the IT industry, you will be ready to move into higher paying Cybersecurity roles. Our recruitment support team specialises in the IT and Cybersecurity space and roles at this level have an average starting salary of £35K. We have been helping career changers and new career seekers gain new careers since 2009 and we are a CompTIA Gold Partner, accredited by the BCS (Chartered Institute of IT/ British Computer Society) and the EC-Council to ensure we provide the highest levels of training. In addition, we are also ELCAS approved to help members of the Armed Forces, Service Leavers and Veterans gain rewarding careers in IT and Cybersecurity. Job Guarantee Due to the success of this programme and the skills shortage of entry-level IT staff, we can guarantee you will secure a job upon completion of your study programme or we will refund you 100% of your course fees back. This is subject to our terms of learning/ terms of business. Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch.
05/12/2025
Full time
Cyber Security Placement Programme - No Experience Required Are you looking to benefit from a new career in IT and Cybersecurity? Skills shortages in the IT sector are driving the need for qualified, entry-level career seekers and career changers. We help place graduates from this programme in top UK companies and organisations needing to employ entry-level IT and Cybersecurity staff that can hit the ground running with up-to-date skills gained from this programme. The best part is you will not need any previous experience as fully accredited training, which includes tutor support and mentoring, provides you with the skills, practical knowledge and qualifications for you to secure a professional job and career in IT. You will also have the reassurance of a job guarantee (18K-£35K) upon completion. Whether you are working full time, part time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks or a few months (step 1 to 4 below). Your job and career goals are completed in 4 easy steps. Step 1 - Accredited Online Training The first step is completing a selection of professional, accredited and industry recognised courses from CompTIA which is the global leader in IT Technician, Networking and Cybersecurity training. The training is delivered via multimedia rich video tutorials, practice labs, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor and a support mentor to help you throughout your training. Step 2 - Practical Training You will gain practical experience by using practice labs which enable you to practice and master what you have learned. Gaining practical hands-on experience gives you confidence to be proficient in your first IT role. This combination of theoretical and practical skills is what line managers need you to have to be effective and confident in your role. Step 3 - Official exams You will then go on to sit the CompTIA A+ and the CompTIA Network+ exams to give you the official certifications which will be recognised not only in the UK, but worldwide. The CompTIA A+ is the most asked for certificate for entry-level IT roles and the certification most IT Managers start their own careers with. All PCs in a professional environment are networked to servers, cloud based or otherwise and the Network+ gives you a needed foundation level of knowledge in networking. Step 4 - IT Technician placement (£18-£25K) We work with you to secure your first role as an IT Technician, with a starting salary of anywhere between £18K-25K. Ideally you will need to gain two years' experience in this role before you can progress into a cyber security role. While working as an IT Technician, we will release your second batch of training which is specifically designed to qualify you to move into the cybersecurity field. This official, accredited training consists of online training, practical training and an official exam (CompTIA Security+). Further we can tailor the package to include courses like the Certified Ethical Hacker and Certified Network Defender depending on your requirements and future direction. Cybersecurity Role Once you have completed all the mandatory training in step four and have gained two plus years experience in the IT industry, you will be ready to move into higher paying Cybersecurity roles. Our recruitment support team specialises in the IT and Cybersecurity space and roles at this level have an average starting salary of £35K. We have been helping career changers and new career seekers gain new careers since 2009 and we are a CompTIA Gold Partner, accredited by the BCS (Chartered Institute of IT/ British Computer Society) and the EC-Council to ensure we provide the highest levels of training. In addition, we are also ELCAS approved to help members of the Armed Forces, Service Leavers and Veterans gain rewarding careers in IT and Cybersecurity. Job Guarantee Due to the success of this programme and the skills shortage of entry-level IT staff, we can guarantee you will secure a job upon completion of your study programme or we will refund you 100% of your course fees back. This is subject to our terms of learning/ terms of business. Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch.
Do you have IT/Telecoms Support experience? Do you have a good personality and hunger to grow within the business? If so, we want to hear from you! You will need to be located within an hour of South Woodford, London. About the Role The Comms Guys, a telecoms company based in South Woodford in London, are looking for a new 2nd line IT Support Technician to work within their current team to help manage their UK/US customers. The job includes maintaining and fixing local area networks, working with and programming SIP phones, proactively working on new projects to present to the team and basic understanding of network cabling. The day to day role is a general mixture of all of the above and requires someone with some past experience within an IT support team. The Comms Guys have offices in London and New York and there is potential throughout the year to help on installations in the UK/US. They have a fun young team and are looking for someone with a good personality and hunger to grow within the business. Salary & Benefits: Basic Pay: £25k-£27k You can also look forward to 20 days of annual leave, excluding bank holidays Likely to travel to the US occasionally for installations (New York, Texas and Florida) What We're Looking For Fluency in English is a requirement for this role. Candidates must currently reside within travelling distance of E18 1BY or be willing to relocate before employment commences. About the Company With over 25 years of telecoms experience, we are one of the leading suppliers of Telecoms, in the UK and US, predominantly in London and NYC. We have the experience to advise and help all types of clients with every aspect of their communication needs. We have a fairly small, young and fun team of technical support and sales staff. Sound like You? If this comes across as the ideal job for you, we can't wait to hear from you. Join our fun, youthful team as we continue to thrive and set the standards in the telecoms industry.
05/12/2025
Full time
Do you have IT/Telecoms Support experience? Do you have a good personality and hunger to grow within the business? If so, we want to hear from you! You will need to be located within an hour of South Woodford, London. About the Role The Comms Guys, a telecoms company based in South Woodford in London, are looking for a new 2nd line IT Support Technician to work within their current team to help manage their UK/US customers. The job includes maintaining and fixing local area networks, working with and programming SIP phones, proactively working on new projects to present to the team and basic understanding of network cabling. The day to day role is a general mixture of all of the above and requires someone with some past experience within an IT support team. The Comms Guys have offices in London and New York and there is potential throughout the year to help on installations in the UK/US. They have a fun young team and are looking for someone with a good personality and hunger to grow within the business. Salary & Benefits: Basic Pay: £25k-£27k You can also look forward to 20 days of annual leave, excluding bank holidays Likely to travel to the US occasionally for installations (New York, Texas and Florida) What We're Looking For Fluency in English is a requirement for this role. Candidates must currently reside within travelling distance of E18 1BY or be willing to relocate before employment commences. About the Company With over 25 years of telecoms experience, we are one of the leading suppliers of Telecoms, in the UK and US, predominantly in London and NYC. We have the experience to advise and help all types of clients with every aspect of their communication needs. We have a fairly small, young and fun team of technical support and sales staff. Sound like You? If this comes across as the ideal job for you, we can't wait to hear from you. Join our fun, youthful team as we continue to thrive and set the standards in the telecoms industry.
