NEW CONTRACT ROLE - FIELD SERVICE TECHNICIAN (LEVEL 2 - BREAK/FIX) UK-Based Candidates Only Contract: ASAP-19th Dec 2025 (extension into Jan '26) £200 per day Inside IR35 Mileage + Parking Claimable Field-Based (Multiple Locations Available: Nottingham, Swindon, Birmingham, Oxford) To apply, email: THE OPPORTUNITY We're looking for experienced Field Service Technicians (Level 2) to support a short-term IT project providing break/fix support for HP and Lenovo desktop and laptop devices across multiple UK regions. This role is ideal for candidates with strong hardware troubleshooting and repair experience who enjoy working independently in the field and providing hands-on technical support across end-user environments. THE ROLE Provide field-based repair and support for laptops, desktops, and peripherals (HP & Lenovo). Carry out hardware break/fix repairs , including device strip down, diagnostics, component replacement, and rebuilds. Manage tickets using a mobile app - collect parts, attend site, complete repairs, and return parts the following day. Deliver efficient and professional onsite technical support to business users. Collaborate with the support line for escalation and troubleshooting assistance. Ensure all completed jobs are logged, documented, and closed within SLA. TECHNICAL SKILLS / REQUIREMENTS Proven experience in field engineering , hardware repair , or deskside support (Level 2). Strong hands-on skills with HP and/or Lenovo hardware. Ability to diagnose and repair laptops, desktops, and peripheral devices . Familiar with BIOS configuration and branding (USBs provided). Excellent customer service and communication skills. Must hold a full UK driving licence and have access to own vehicle and tools. TO BE CONSIDERED Please apply directly by emailing with your CV and availability.
06/12/2025
Contractor
NEW CONTRACT ROLE - FIELD SERVICE TECHNICIAN (LEVEL 2 - BREAK/FIX) UK-Based Candidates Only Contract: ASAP-19th Dec 2025 (extension into Jan '26) £200 per day Inside IR35 Mileage + Parking Claimable Field-Based (Multiple Locations Available: Nottingham, Swindon, Birmingham, Oxford) To apply, email: THE OPPORTUNITY We're looking for experienced Field Service Technicians (Level 2) to support a short-term IT project providing break/fix support for HP and Lenovo desktop and laptop devices across multiple UK regions. This role is ideal for candidates with strong hardware troubleshooting and repair experience who enjoy working independently in the field and providing hands-on technical support across end-user environments. THE ROLE Provide field-based repair and support for laptops, desktops, and peripherals (HP & Lenovo). Carry out hardware break/fix repairs , including device strip down, diagnostics, component replacement, and rebuilds. Manage tickets using a mobile app - collect parts, attend site, complete repairs, and return parts the following day. Deliver efficient and professional onsite technical support to business users. Collaborate with the support line for escalation and troubleshooting assistance. Ensure all completed jobs are logged, documented, and closed within SLA. TECHNICAL SKILLS / REQUIREMENTS Proven experience in field engineering , hardware repair , or deskside support (Level 2). Strong hands-on skills with HP and/or Lenovo hardware. Ability to diagnose and repair laptops, desktops, and peripheral devices . Familiar with BIOS configuration and branding (USBs provided). Excellent customer service and communication skills. Must hold a full UK driving licence and have access to own vehicle and tools. TO BE CONSIDERED Please apply directly by emailing with your CV and availability.
Global Technology Solutions Ltd
Cambridge, Cambridgeshire
Job Title: Break/Fix Engineer (L2) Location: Peterborough/Cambridge (Field-Based) Contract Duration: 6 Weeks Working Hours: Monday-Friday, 08:30-17:00 Day Rate: £200 per day (Inside IR35, via umbrella) Expenses: Mileage and parking claimable Overview We are seeking a Break/Fix Engineer (L2) to provide onsite hardware support across multiple locations in Peterborough/Cambridge. The role involves troubleshooting and repairing HP and Lenovo laptops and desktops, working under the guidance of senior technicians as required. HP or Lenovo SQ training is desirable but not essential. Key Responsibilities Attend designated customer sites to perform laptop and desktop break/fix activities Conduct hardware repairs, reassembly, and component swaps following guidance Support diagnostics and troubleshooting of HP and Lenovo devices Use a mobile service app to: Manage and update tickets Collect and return parts daily Record completed work and close tickets Follow instructions from senior engineers for BIOS updates, branding, and other tasks Maintain safe working practices and report issues to the support line Deliver professional customer service while onsite Requirements L2-level knowledge of laptops and desktops (HP/Lenovo preferred) Ability and willingness to perform break/fix repairs under supervision Previous Field Experience Essential Own vehicle and essential tools preferred Strong time management and organisational skills Flexibility to work across multiple sites Desirable Skills Previous experience in deskside support or IT helpdesk roles Familiarity with ticketing systems and mobile service management apps HP or Lenovo SQ certification (advantageous but not essential)
06/12/2025
Contractor
Job Title: Break/Fix Engineer (L2) Location: Peterborough/Cambridge (Field-Based) Contract Duration: 6 Weeks Working Hours: Monday-Friday, 08:30-17:00 Day Rate: £200 per day (Inside IR35, via umbrella) Expenses: Mileage and parking claimable Overview We are seeking a Break/Fix Engineer (L2) to provide onsite hardware support across multiple locations in Peterborough/Cambridge. The role involves troubleshooting and repairing HP and Lenovo laptops and desktops, working under the guidance of senior technicians as required. HP or Lenovo SQ training is desirable but not essential. Key Responsibilities Attend designated customer sites to perform laptop and desktop break/fix activities Conduct hardware repairs, reassembly, and component swaps following guidance Support diagnostics and troubleshooting of HP and Lenovo devices Use a mobile service app to: Manage and update tickets Collect and return parts daily Record completed work and close tickets Follow instructions from senior engineers for BIOS updates, branding, and other tasks Maintain safe working practices and report issues to the support line Deliver professional customer service while onsite Requirements L2-level knowledge of laptops and desktops (HP/Lenovo preferred) Ability and willingness to perform break/fix repairs under supervision Previous Field Experience Essential Own vehicle and essential tools preferred Strong time management and organisational skills Flexibility to work across multiple sites Desirable Skills Previous experience in deskside support or IT helpdesk roles Familiarity with ticketing systems and mobile service management apps HP or Lenovo SQ certification (advantageous but not essential)
Global Technology Solutions Ltd
Nottingham, Nottinghamshire
Job Title: Break/Fix Engineer (L2) Location: Nottingham (Field-Based) Contract Duration: 6 Weeks Working Hours: Monday-Friday, 08:30-17:00 Day Rate: £200 per day (Inside IR35, via umbrella) Expenses: Mileage and parking claimable Overview We are seeking a Break/Fix Engineer (L2) to provide onsite hardware support across multiple locations in Nottingham. The role involves troubleshooting and repairing HP and Lenovo laptops and desktops, working under the guidance of senior technicians as required. HP or Lenovo SQ training is desirable but not essential. Key Responsibilities Attend designated customer sites to perform laptop and desktop break/fix activities Conduct hardware repairs, reassembly, and component swaps following guidance Support diagnostics and troubleshooting of HP and Lenovo devices Use a mobile service app to: Manage and update tickets Collect and return parts daily Record completed work and close tickets Follow instructions from senior engineers for BIOS updates, branding, and other tasks Maintain safe working practices and report issues to the support line Deliver professional customer service while onsite Requirements L2-level knowledge of laptops and desktops (HP/Lenovo preferred) Ability and willingness to perform break/fix repairs under supervision Previous Field Experience Essential Own vehicle and essential tools preferred Strong time management and organisational skills Flexibility to work across multiple sites Desirable Skills Previous experience in deskside support or IT helpdesk roles Familiarity with ticketing systems and mobile service management apps HP or Lenovo SQ certification (advantageous but not essential)
05/12/2025
Contractor
Job Title: Break/Fix Engineer (L2) Location: Nottingham (Field-Based) Contract Duration: 6 Weeks Working Hours: Monday-Friday, 08:30-17:00 Day Rate: £200 per day (Inside IR35, via umbrella) Expenses: Mileage and parking claimable Overview We are seeking a Break/Fix Engineer (L2) to provide onsite hardware support across multiple locations in Nottingham. The role involves troubleshooting and repairing HP and Lenovo laptops and desktops, working under the guidance of senior technicians as required. HP or Lenovo SQ training is desirable but not essential. Key Responsibilities Attend designated customer sites to perform laptop and desktop break/fix activities Conduct hardware repairs, reassembly, and component swaps following guidance Support diagnostics and troubleshooting of HP and Lenovo devices Use a mobile service app to: Manage and update tickets Collect and return parts daily Record completed work and close tickets Follow instructions from senior engineers for BIOS updates, branding, and other tasks Maintain safe working practices and report issues to the support line Deliver professional customer service while onsite Requirements L2-level knowledge of laptops and desktops (HP/Lenovo preferred) Ability and willingness to perform break/fix repairs under supervision Previous Field Experience Essential Own vehicle and essential tools preferred Strong time management and organisational skills Flexibility to work across multiple sites Desirable Skills Previous experience in deskside support or IT helpdesk roles Familiarity with ticketing systems and mobile service management apps HP or Lenovo SQ certification (advantageous but not essential)
Global Technology Solutions Ltd
Oxford, Oxfordshire
Job Title: Break/Fix Engineer (L2) Location: Oxford (Field-Based) Contract Duration: 6 Weeks Working Hours: Monday-Friday, 08:30-17:00 Day Rate: £200 per day (Inside IR35, via umbrella) Expenses: Mileage and parking claimable Overview We are seeking a Break/Fix Engineer (L2) to provide onsite hardware support across multiple locations in Oxford. The role involves troubleshooting and repairing HP and Lenovo laptops and desktops, working under the guidance of senior technicians as required. HP or Lenovo SQ training is desirable but not essential. Key Responsibilities Attend designated customer sites to perform laptop and desktop break/fix activities Conduct hardware repairs, reassembly, and component swaps following guidance Support diagnostics and troubleshooting of HP and Lenovo devices Use a mobile service app to: Manage and update tickets Collect and return parts daily Record completed work and close tickets Follow instructions from senior engineers for BIOS updates, branding, and other tasks Maintain safe working practices and report issues to the support line Deliver professional customer service while onsite Requirements L2-level knowledge of laptops and desktops (HP/Lenovo preferred) Ability and willingness to perform break/fix repairs under supervision Previous Field Experience Essential Own vehicle and essential tools preferred Strong time management and organisational skills Flexibility to work across multiple sites Desirable Skills Previous experience in deskside support or IT helpdesk roles Familiarity with ticketing systems and mobile service management apps HP or Lenovo SQ certification (advantageous but not essential)
05/12/2025
Contractor
Job Title: Break/Fix Engineer (L2) Location: Oxford (Field-Based) Contract Duration: 6 Weeks Working Hours: Monday-Friday, 08:30-17:00 Day Rate: £200 per day (Inside IR35, via umbrella) Expenses: Mileage and parking claimable Overview We are seeking a Break/Fix Engineer (L2) to provide onsite hardware support across multiple locations in Oxford. The role involves troubleshooting and repairing HP and Lenovo laptops and desktops, working under the guidance of senior technicians as required. HP or Lenovo SQ training is desirable but not essential. Key Responsibilities Attend designated customer sites to perform laptop and desktop break/fix activities Conduct hardware repairs, reassembly, and component swaps following guidance Support diagnostics and troubleshooting of HP and Lenovo devices Use a mobile service app to: Manage and update tickets Collect and return parts daily Record completed work and close tickets Follow instructions from senior engineers for BIOS updates, branding, and other tasks Maintain safe working practices and report issues to the support line Deliver professional customer service while onsite Requirements L2-level knowledge of laptops and desktops (HP/Lenovo preferred) Ability and willingness to perform break/fix repairs under supervision Previous Field Experience Essential Own vehicle and essential tools preferred Strong time management and organisational skills Flexibility to work across multiple sites Desirable Skills Previous experience in deskside support or IT helpdesk roles Familiarity with ticketing systems and mobile service management apps HP or Lenovo SQ certification (advantageous but not essential)
Implementations and Training Technician Fareham, Hampshire £40-45k Permanent 37.5 hrs (Mon-Fri) Hybrid working after probation BUPA & Pension A leading technology solutions provider is seeking an Implementation and Training Technician to support client deployments, deliver training, and assist with technical project work. This is a client-facing role involving on-site visits across the UK, with occasional overnight stays. Carry out site visits for installations, troubleshooting and client training. Deliver software demonstrations and support sales presentations. Provide remote and in-person training and respond to training queries. Assist with project planning, scoping, and stakeholder communication. Test software/systems, manage imaging processes, deploy APIs, and support cloud-hosted environments. Contribute to security, compliance, and software release management. Produce documentation and provide handovers to support teams. Complete occasional out-of-hours tasks (TOIL provided) and identify upsell opportunities. Essential Requirements Full UK driving licence. Experience with desktop/server OS and SQL Server. Experience delivering training (remote and face-to-face). Recent experience in a similar technical role. Flexibility for UK travel and overnight stays. Desirable Skills Networking and hardware familiarity. Azure experience. App deployment knowledge. Ready to take the next step? Please apply! Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
05/12/2025
Full time
Implementations and Training Technician Fareham, Hampshire £40-45k Permanent 37.5 hrs (Mon-Fri) Hybrid working after probation BUPA & Pension A leading technology solutions provider is seeking an Implementation and Training Technician to support client deployments, deliver training, and assist with technical project work. This is a client-facing role involving on-site visits across the UK, with occasional overnight stays. Carry out site visits for installations, troubleshooting and client training. Deliver software demonstrations and support sales presentations. Provide remote and in-person training and respond to training queries. Assist with project planning, scoping, and stakeholder communication. Test software/systems, manage imaging processes, deploy APIs, and support cloud-hosted environments. Contribute to security, compliance, and software release management. Produce documentation and provide handovers to support teams. Complete occasional out-of-hours tasks (TOIL provided) and identify upsell opportunities. Essential Requirements Full UK driving licence. Experience with desktop/server OS and SQL Server. Experience delivering training (remote and face-to-face). Recent experience in a similar technical role. Flexibility for UK travel and overnight stays. Desirable Skills Networking and hardware familiarity. Azure experience. App deployment knowledge. Ready to take the next step? Please apply! Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
IT Technician - Role Overview We are seeking a skilled IT Technician to provide first-line support across the business, ensuring seamless IT operations. This role involves troubleshooting technical issues, maintaining IT infrastructure, and supporting various hardware and software systems. The ideal candidate will have hands-on experience in IT support and, preferably, formal IT qualifications. This position requires travel between three local sites to provide on-site assistance. Key Requirements Essential Criteria: Experience: Minimum 2-3 years in an IT support or technician role. Technical Skills: Installation, configuration, and maintenance of desktops, laptops, and mobile devices. Application support, including Microsoft 365, Windows OS, and other business applications . Basic network troubleshooting (Wi-Fi connectivity, IP issues, etc.). User account management in Active Directory and Entra ID . IT hardware/software upgrades and repairs. Meeting room AV and peripheral support. Use of helpdesk tools to track and manage support requests. Problem-Solving: Strong analytical skills to diagnose and resolve technical issues efficiently. Customer Service: Excellent communication skills with the ability to assist non-technical users. Work Ethic: Proactive, well-organized, and capable of working independently. Desirable Criteria: IT-related certification ( CompTIA A+, Microsoft Certified, ITIL Foundation ) or a relevant degree. Experience in Manufacturing/Engineering environments. Basic scripting knowledge ( PowerShell, Python ) for automation. Exposure to cloud technologies ( Azure ). Key Responsibilities: Install, configure, and support IT hardware, including computers, laptops, mobile devices, and peripherals. Provide first-line IT support, responding to helpdesk tickets and troubleshooting issues. Support business applications, including Microsoft 365 and Windows OS . Perform basic network troubleshooting ( Wi-Fi, connectivity, and IP issues ). Manage user accounts across various IT systems ( Active Directory, Entra ID ). Handle IT onboarding and offboarding processes. Perform data backups and restorations as required. Upgrade and repair IT hardware/software as needed. Manage IT procurement, including ordering equipment and consumables. Support meeting room AV equipment and other IT peripherals. The role is office based and you need to be able to drive This is an excellent opportunity for an IT professional looking to develop their skills in a hands-on, dynamic environment.
05/12/2025
Full time
IT Technician - Role Overview We are seeking a skilled IT Technician to provide first-line support across the business, ensuring seamless IT operations. This role involves troubleshooting technical issues, maintaining IT infrastructure, and supporting various hardware and software systems. The ideal candidate will have hands-on experience in IT support and, preferably, formal IT qualifications. This position requires travel between three local sites to provide on-site assistance. Key Requirements Essential Criteria: Experience: Minimum 2-3 years in an IT support or technician role. Technical Skills: Installation, configuration, and maintenance of desktops, laptops, and mobile devices. Application support, including Microsoft 365, Windows OS, and other business applications . Basic network troubleshooting (Wi-Fi connectivity, IP issues, etc.). User account management in Active Directory and Entra ID . IT hardware/software upgrades and repairs. Meeting room AV and peripheral support. Use of helpdesk tools to track and manage support requests. Problem-Solving: Strong analytical skills to diagnose and resolve technical issues efficiently. Customer Service: Excellent communication skills with the ability to assist non-technical users. Work Ethic: Proactive, well-organized, and capable of working independently. Desirable Criteria: IT-related certification ( CompTIA A+, Microsoft Certified, ITIL Foundation ) or a relevant degree. Experience in Manufacturing/Engineering environments. Basic scripting knowledge ( PowerShell, Python ) for automation. Exposure to cloud technologies ( Azure ). Key Responsibilities: Install, configure, and support IT hardware, including computers, laptops, mobile devices, and peripherals. Provide first-line IT support, responding to helpdesk tickets and troubleshooting issues. Support business applications, including Microsoft 365 and Windows OS . Perform basic network troubleshooting ( Wi-Fi, connectivity, and IP issues ). Manage user accounts across various IT systems ( Active Directory, Entra ID ). Handle IT onboarding and offboarding processes. Perform data backups and restorations as required. Upgrade and repair IT hardware/software as needed. Manage IT procurement, including ordering equipment and consumables. Support meeting room AV equipment and other IT peripherals. The role is office based and you need to be able to drive This is an excellent opportunity for an IT professional looking to develop their skills in a hands-on, dynamic environment.
About ATOM Technology: ATOM Technology is a forward-thinking IT solutions provider based in Newcastle, delivering managed IT support, cloud computing, and cybersecurity services to businesses across the UK. We're passionate about helping organisations harness technology to achieve their goals. As we continue to grow, we're looking for an enthusiastic and motivated IT Helpdesk Apprentice to join our support team and begin a rewarding career in IT. Overview: You'll be part of our front-line support team, assisting clients with technical issues and helping to keep their systems running smoothly. This hands-on role combines real-world experience with structured training, giving you the skills, confidence, and knowledge to become a qualified IT Support Technician. Responsibilities: Provide first-line technical support to clients via phone, email, and remote desktop tools. Log and manage all support requests through the company's help desk system. Diagnose and troubleshoot issues related to hardware, software, and networking. Set up and configure PCs, laptops, mobile devices, and peripherals. Assist with installing and updating operating systems and business applications. Maintain accurate technical records and documentation. Escalate complex technical issues to senior engineers where necessary. Deliver excellent customer service and communicate clearly with users of all technical levels. Desirable skills: Strong interest in technology, IT systems, and problem-solving. Basic understanding of Microsoft Windows, Office 365, and networking fundamentals. Excellent communication and teamwork skills. Organised, proactive, and eager to learn. Ability to work under pressure and prioritise effectively. Positive attitude and strong attention to detail. Training & progression: Enrolment on a Level 3 IT Support Technician Apprenticeship, delivered in partnership with an approved training provider. Structured training covering hardware, networking, cloud computing, and cybersecurity. Regular mentoring and guidance from experienced ATOM Technology engineers. Opportunity for full-time employment as an IT Support Technician upon successful completion of the apprenticeship. Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 40 hours per week. What we offer: £18,000 annual salary. 25 days holiday plus bank holidays. Continuous on-the-job training and development. Clear career progression opportunities within ATOM Technology. Friendly, inclusive, and modern working environment in Newcastle. Support for professional certifications (e.g., CompTIA, Microsoft). Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
05/12/2025
Full time
About ATOM Technology: ATOM Technology is a forward-thinking IT solutions provider based in Newcastle, delivering managed IT support, cloud computing, and cybersecurity services to businesses across the UK. We're passionate about helping organisations harness technology to achieve their goals. As we continue to grow, we're looking for an enthusiastic and motivated IT Helpdesk Apprentice to join our support team and begin a rewarding career in IT. Overview: You'll be part of our front-line support team, assisting clients with technical issues and helping to keep their systems running smoothly. This hands-on role combines real-world experience with structured training, giving you the skills, confidence, and knowledge to become a qualified IT Support Technician. Responsibilities: Provide first-line technical support to clients via phone, email, and remote desktop tools. Log and manage all support requests through the company's help desk system. Diagnose and troubleshoot issues related to hardware, software, and networking. Set up and configure PCs, laptops, mobile devices, and peripherals. Assist with installing and updating operating systems and business applications. Maintain accurate technical records and documentation. Escalate complex technical issues to senior engineers where necessary. Deliver excellent customer service and communicate clearly with users of all technical levels. Desirable skills: Strong interest in technology, IT systems, and problem-solving. Basic understanding of Microsoft Windows, Office 365, and networking fundamentals. Excellent communication and teamwork skills. Organised, proactive, and eager to learn. Ability to work under pressure and prioritise effectively. Positive attitude and strong attention to detail. Training & progression: Enrolment on a Level 3 IT Support Technician Apprenticeship, delivered in partnership with an approved training provider. Structured training covering hardware, networking, cloud computing, and cybersecurity. Regular mentoring and guidance from experienced ATOM Technology engineers. Opportunity for full-time employment as an IT Support Technician upon successful completion of the apprenticeship. Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 40 hours per week. What we offer: £18,000 annual salary. 25 days holiday plus bank holidays. Continuous on-the-job training and development. Clear career progression opportunities within ATOM Technology. Friendly, inclusive, and modern working environment in Newcastle. Support for professional certifications (e.g., CompTIA, Microsoft). Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
IT Support Engineer (Security Systems) Wirral, Merseyside The Company As a leading technology company in the area of connected security systems, NW Security Group Ltd. offers cutting-edge, intelligent video surveillance and access control solutions to business customers and public sector organisations throughout the UK.We are now looking for an IT Support Engineer to join us on a full-time, permanent basis, working Monday to Friday, 8:30 to 17:00. The Benefits - Salary of £27,000 per annum, DOE - Annual performance-based salary review- 25 days' holiday plus Bank Holidays- Ongoing training and skill development- Workplace pension- Company sick pay (after 3 months probationary period)- Private Health Insurance after one year of service - Free membership with the gym next door to the company This is an exciting opportunity for an IT graduate with a solid grasp of networking to embark on an engaging career with our growing, successful company.You'll have the chance to join a quality-focused, fast-moving environment that exposes you to next-generation security technologies, helping you expand your technical toolkit from day one.What's more, you'll receive ongoing training and a personalised development plan that builds on your strengths and supports your long-term growth.So, if you're ready to push your IT career forward and immerse yourself in the latest advancements in intelligent security systems, read on and apply today. The Role As an IT Support Engineer, you'll provide technical assistance and high-quality service to customers using our security systems.Following initial training, you'll liaise directly with customers, remotely diagnosing and resolving technical issues, handling tickets, providing remote and telephone support to fault-find and resolve problems.You'll also be involved in product testing, customer onboarding and completing customer system health checks. Additionally, you'll configure, maintain, optimise and update customers' camera systems, maximising uptime and maintaining continuity of service. About You To be considered as an IT Support Engineer, you will need:- An IT degree, or, at a minimum, an HND qualification in IT- Strong IT skills and a keen interest in technology - A basic understanding of computer networking- Good organisational and prioritisation skills - Excellent written and verbal English language skillsOther organisations may call this role Helpdesk Technician, 1st Line Technician, IT Support Technician, 1st Line Support Engineer, IT Support Engineer, Deskside Engineer, or Desktop Support Engineer.Webrecruit and NW Security Group Ltd are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.So, if you'd like to join us as an IT Support Engineer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
05/12/2025
Full time
IT Support Engineer (Security Systems) Wirral, Merseyside The Company As a leading technology company in the area of connected security systems, NW Security Group Ltd. offers cutting-edge, intelligent video surveillance and access control solutions to business customers and public sector organisations throughout the UK.We are now looking for an IT Support Engineer to join us on a full-time, permanent basis, working Monday to Friday, 8:30 to 17:00. The Benefits - Salary of £27,000 per annum, DOE - Annual performance-based salary review- 25 days' holiday plus Bank Holidays- Ongoing training and skill development- Workplace pension- Company sick pay (after 3 months probationary period)- Private Health Insurance after one year of service - Free membership with the gym next door to the company This is an exciting opportunity for an IT graduate with a solid grasp of networking to embark on an engaging career with our growing, successful company.You'll have the chance to join a quality-focused, fast-moving environment that exposes you to next-generation security technologies, helping you expand your technical toolkit from day one.What's more, you'll receive ongoing training and a personalised development plan that builds on your strengths and supports your long-term growth.So, if you're ready to push your IT career forward and immerse yourself in the latest advancements in intelligent security systems, read on and apply today. The Role As an IT Support Engineer, you'll provide technical assistance and high-quality service to customers using our security systems.Following initial training, you'll liaise directly with customers, remotely diagnosing and resolving technical issues, handling tickets, providing remote and telephone support to fault-find and resolve problems.You'll also be involved in product testing, customer onboarding and completing customer system health checks. Additionally, you'll configure, maintain, optimise and update customers' camera systems, maximising uptime and maintaining continuity of service. About You To be considered as an IT Support Engineer, you will need:- An IT degree, or, at a minimum, an HND qualification in IT- Strong IT skills and a keen interest in technology - A basic understanding of computer networking- Good organisational and prioritisation skills - Excellent written and verbal English language skillsOther organisations may call this role Helpdesk Technician, 1st Line Technician, IT Support Technician, 1st Line Support Engineer, IT Support Engineer, Deskside Engineer, or Desktop Support Engineer.Webrecruit and NW Security Group Ltd are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.So, if you'd like to join us as an IT Support Engineer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
ICT Consultant Watford - London £26,000 - £31,000 Turn IT on are looking for an ICT Consultant who has a real flair for technology mixed with a passion for providing exemplary service to our customers to join our team supporting schools across London - (Borehamwood, Welwyn Garden City, Letchworth Garden City & Watford). This role you are required to support Schools in multiple locations, it is essential for you hold a UK driving license and have access to a vehicle. You will be responsible for maintaining all IT hardware and services across the schools' sites as well as helping the schools improve the standard of their ICT provisions and enable them to deliver effective teaching and learning through ICT solutions. You will facilitate communication between your school and turn IT on keeping them up to date with what services turn IT on can offer and manage the accounts of your customers. You will be skilled in maintaining school computer equipment, installing new and existing software across the network, provide technical support for users and resolve identified technical problems. You will also have good knowledge of common user applications and good experience of using Microsoft Office365.The ideal candidate will ideally have at least 2 years' experience in working in a previous ICT Technician/2nd line support preferably in the education sector although not essential. You will be passionate about IT with a strong technical background, be self-motivated and enjoy providing excellent customer service. This role requires you to be a team player, have strong communication and organisation skills along with a courteous manner with the ability to explain technical issues in layman's terms to our customers. You should be able to work independently and have an aptitude for problem solving and a proactive approach to identifying ways to improve services provided by your team. Responsibilities include: Resolve and manage any technical issues that impacts the running of the school's function by providing robust technical solutions Installation or repair of computers with standardised applications and networking software, diagnosing, and solving problems that develop in their operations. Respond to a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware) The role is offered on a full-time, full year basis and successful candidate will be subject to an enhanced DBS and safeguarding checks. In return, we are offering a salary of between £26,000 - £31,000 negotiable for the right person. Benefits include a pension scheme, electric/hybrid car scheme, cycle/ebike scheme, eye care voucher scheme, mental health first aid, employee assistance programme and employee recognition scheme.The Transforming Learning Group provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and consultancy and training. We have Seven brands under the Transforming Learning Group - turn IT on, School ICT Services, SalamanderSoft, Locker, Vital York, SBM and GDPR Sentry Between the Seven brands we provide services to over 5,000 schools across England and employ nearly 450 staff members. We put schools and their needs first, taking care of all their technological needs so that they can get on with teaching and learning.As an inclusive employer, we are proud of the diversity and flexibility that we have, and the breadth of skills and experience of our staff turn IT on is a friendly and supportive place to work where people feel trusted and respected. turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. 'Happy to talk flexible working' 'Your data matters' REF-
05/12/2025
Full time
ICT Consultant Watford - London £26,000 - £31,000 Turn IT on are looking for an ICT Consultant who has a real flair for technology mixed with a passion for providing exemplary service to our customers to join our team supporting schools across London - (Borehamwood, Welwyn Garden City, Letchworth Garden City & Watford). This role you are required to support Schools in multiple locations, it is essential for you hold a UK driving license and have access to a vehicle. You will be responsible for maintaining all IT hardware and services across the schools' sites as well as helping the schools improve the standard of their ICT provisions and enable them to deliver effective teaching and learning through ICT solutions. You will facilitate communication between your school and turn IT on keeping them up to date with what services turn IT on can offer and manage the accounts of your customers. You will be skilled in maintaining school computer equipment, installing new and existing software across the network, provide technical support for users and resolve identified technical problems. You will also have good knowledge of common user applications and good experience of using Microsoft Office365.The ideal candidate will ideally have at least 2 years' experience in working in a previous ICT Technician/2nd line support preferably in the education sector although not essential. You will be passionate about IT with a strong technical background, be self-motivated and enjoy providing excellent customer service. This role requires you to be a team player, have strong communication and organisation skills along with a courteous manner with the ability to explain technical issues in layman's terms to our customers. You should be able to work independently and have an aptitude for problem solving and a proactive approach to identifying ways to improve services provided by your team. Responsibilities include: Resolve and manage any technical issues that impacts the running of the school's function by providing robust technical solutions Installation or repair of computers with standardised applications and networking software, diagnosing, and solving problems that develop in their operations. Respond to a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware) The role is offered on a full-time, full year basis and successful candidate will be subject to an enhanced DBS and safeguarding checks. In return, we are offering a salary of between £26,000 - £31,000 negotiable for the right person. Benefits include a pension scheme, electric/hybrid car scheme, cycle/ebike scheme, eye care voucher scheme, mental health first aid, employee assistance programme and employee recognition scheme.The Transforming Learning Group provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and consultancy and training. We have Seven brands under the Transforming Learning Group - turn IT on, School ICT Services, SalamanderSoft, Locker, Vital York, SBM and GDPR Sentry Between the Seven brands we provide services to over 5,000 schools across England and employ nearly 450 staff members. We put schools and their needs first, taking care of all their technological needs so that they can get on with teaching and learning.As an inclusive employer, we are proud of the diversity and flexibility that we have, and the breadth of skills and experience of our staff turn IT on is a friendly and supportive place to work where people feel trusted and respected. turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. 'Happy to talk flexible working' 'Your data matters' REF-
Service Desk Technician Salary £28,489- £29,988 Location: Head Office Full Time - 37 hours per week / Office-based in Peterborough Are you seeking a new challenge in IT where you can put your brilliant customer service skills and your technical ability to good use? If so, we may have the role for you! As a Services Desk Technician you will be responsible for providing first line IT support to our users to maintain the efficient and effective operation of the IT and communication systems. We are looking for a strong problem solver who goes above and beyond, has good working knowledge of Microsoft Windows Desktop OS 10/11, 365 office applications and ideally experience of working with Microsoft Azure and Intune (or similar) to be successful in this role. You'll also need to have a driving license to be able to travel to our sites around Peterborough, be able to hit the ground running and provide coaching and support to junior team members when required. Here are some key responsibilities of the role: Deliver excellent customer service, maintaining clear and professional communication with both internal and external customers. Helpdesk - Support our userbase in all first line enquiries. Resolution, response and monitoring of helpdesk tickets to achieve internal SLAs Troubleshooting - Triage of all initial support queries including general connectivity from laptops and mobile devices. Assist with office 365, application and service incidents and requests. Once triage has been completed resolve support queries, asking for support and advise where appropriate or escalate to subject matter expected. Deployment - Set up of standard laptop/tablet devices and mobile phones including email and business applications. Inventory - Maintain the IT asset list and IT consumable stock levels to ensure relevant equipment is available on demand. Carry out daily system checks, resolving issues within a timely manner, asking for support and advise where appropriate or escalate to subject matter expected, to ensure continuity of service. To learn more about the role, please review the below job description and person specification for more information. We reserve the right to close this advert early if sufficient interest is received. Therefore, if you are interested in the role, we encourage you to apply without delay! No agencies please.
05/12/2025
Full time
Service Desk Technician Salary £28,489- £29,988 Location: Head Office Full Time - 37 hours per week / Office-based in Peterborough Are you seeking a new challenge in IT where you can put your brilliant customer service skills and your technical ability to good use? If so, we may have the role for you! As a Services Desk Technician you will be responsible for providing first line IT support to our users to maintain the efficient and effective operation of the IT and communication systems. We are looking for a strong problem solver who goes above and beyond, has good working knowledge of Microsoft Windows Desktop OS 10/11, 365 office applications and ideally experience of working with Microsoft Azure and Intune (or similar) to be successful in this role. You'll also need to have a driving license to be able to travel to our sites around Peterborough, be able to hit the ground running and provide coaching and support to junior team members when required. Here are some key responsibilities of the role: Deliver excellent customer service, maintaining clear and professional communication with both internal and external customers. Helpdesk - Support our userbase in all first line enquiries. Resolution, response and monitoring of helpdesk tickets to achieve internal SLAs Troubleshooting - Triage of all initial support queries including general connectivity from laptops and mobile devices. Assist with office 365, application and service incidents and requests. Once triage has been completed resolve support queries, asking for support and advise where appropriate or escalate to subject matter expected. Deployment - Set up of standard laptop/tablet devices and mobile phones including email and business applications. Inventory - Maintain the IT asset list and IT consumable stock levels to ensure relevant equipment is available on demand. Carry out daily system checks, resolving issues within a timely manner, asking for support and advise where appropriate or escalate to subject matter expected, to ensure continuity of service. To learn more about the role, please review the below job description and person specification for more information. We reserve the right to close this advert early if sufficient interest is received. Therefore, if you are interested in the role, we encourage you to apply without delay! No agencies please.
ICT Consultant Reading - Berkshire £26,000 - £32,000 (FTE - 2 days a week) Turn IT on are looking for an ICT Consultant who has a real flair for technology mixed with a passion for providing exemplary service to our customers to join our team supporting schools across Reading. This role you are required to support Schools in multiple locations, it is essential for you hold a UK driving license and have access to a vehicle. You will be responsible for maintaining all IT hardware and services across the schools' sites as well as helping the schools improve the standard of their ICT provisions and enable them to deliver effective teaching and learning through ICT solutions. You will facilitate communication between your school and turn IT on keeping them up to date with what services turn IT on can offer and manage the accounts of your customers. You will be skilled in maintaining school computer equipment, installing new and existing software across the network, provide technical support for users and resolve identified technical problems. You will also have good knowledge of common user applications and good experience of using Microsoft Office365.The ideal candidate will ideally have at least 2 years' experience in working in a previous ICT Technician/2nd line support preferably in the education sector although not essential. You will be passionate about IT with a strong technical background, be self-motivated and enjoy providing excellent customer service. This role requires you to be a team player, have strong communication and organisation skills along with a courteous manner with the ability to explain technical issues in layman's terms to our customers. You should be able to work independently and have an aptitude for problem solving and a proactive approach to identifying ways to improve services provided by your team. Responsibilities include: Resolve and manage any technical issues that impacts the running of the school's function by providing robust technical solutions Installation or repair of computers with standardised applications and networking software, diagnosing, and solving problems that develop in their operations. Respond to a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware) The role is offered on a full-time, full year basis and successful candidate will be subject to an enhanced DBS and safeguarding checks. In return, we are offering a salary of between £26,000 - £32,000 negotiable for the right person. Benefits include a pension scheme, electric/hybrid car scheme, cycle/ebike scheme, eye care voucher scheme, mental health first aid, employee assistance programme and employee recognition scheme.The Transforming Learning Group provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and consultancy and training. We have Seven brands under the Transforming Learning Group - turn IT on, School ICT Services, SalamanderSoft, Locker, Vital York, SBM and GDPR Sentry Between the Seven brands we provide services to over 5,000 schools across England and employ nearly 450 staff members. We put schools and their needs first, taking care of all their technological needs so that they can get on with teaching and learning.As an inclusive employer, we are proud of the diversity and flexibility that we have, and the breadth of skills and experience of our staff turn IT on is a friendly and supportive place to work where people feel trusted and respected. turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. 'Happy to talk flexible working' 'Your data matters' REF-
05/12/2025
Full time
ICT Consultant Reading - Berkshire £26,000 - £32,000 (FTE - 2 days a week) Turn IT on are looking for an ICT Consultant who has a real flair for technology mixed with a passion for providing exemplary service to our customers to join our team supporting schools across Reading. This role you are required to support Schools in multiple locations, it is essential for you hold a UK driving license and have access to a vehicle. You will be responsible for maintaining all IT hardware and services across the schools' sites as well as helping the schools improve the standard of their ICT provisions and enable them to deliver effective teaching and learning through ICT solutions. You will facilitate communication between your school and turn IT on keeping them up to date with what services turn IT on can offer and manage the accounts of your customers. You will be skilled in maintaining school computer equipment, installing new and existing software across the network, provide technical support for users and resolve identified technical problems. You will also have good knowledge of common user applications and good experience of using Microsoft Office365.The ideal candidate will ideally have at least 2 years' experience in working in a previous ICT Technician/2nd line support preferably in the education sector although not essential. You will be passionate about IT with a strong technical background, be self-motivated and enjoy providing excellent customer service. This role requires you to be a team player, have strong communication and organisation skills along with a courteous manner with the ability to explain technical issues in layman's terms to our customers. You should be able to work independently and have an aptitude for problem solving and a proactive approach to identifying ways to improve services provided by your team. Responsibilities include: Resolve and manage any technical issues that impacts the running of the school's function by providing robust technical solutions Installation or repair of computers with standardised applications and networking software, diagnosing, and solving problems that develop in their operations. Respond to a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware) The role is offered on a full-time, full year basis and successful candidate will be subject to an enhanced DBS and safeguarding checks. In return, we are offering a salary of between £26,000 - £32,000 negotiable for the right person. Benefits include a pension scheme, electric/hybrid car scheme, cycle/ebike scheme, eye care voucher scheme, mental health first aid, employee assistance programme and employee recognition scheme.The Transforming Learning Group provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and consultancy and training. We have Seven brands under the Transforming Learning Group - turn IT on, School ICT Services, SalamanderSoft, Locker, Vital York, SBM and GDPR Sentry Between the Seven brands we provide services to over 5,000 schools across England and employ nearly 450 staff members. We put schools and their needs first, taking care of all their technological needs so that they can get on with teaching and learning.As an inclusive employer, we are proud of the diversity and flexibility that we have, and the breadth of skills and experience of our staff turn IT on is a friendly and supportive place to work where people feel trusted and respected. turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. 'Happy to talk flexible working' 'Your data matters' REF-
We now have an exciting opportunity for an Implementations and Training Technician to join our team. This key role involves a wide-ranging remit, but you will be primarily responsible for: Client-Facing Implementation & On-Site Work • Conducting site visits (general, troubleshooting, installations, training; may include overnight stays) • Delivering software product demonstrations • Supporting the sales team at presentations and exhibitions through technical consultancy Training Responsibilities • Delivering client training (remote and face-to-face) • Responding to training-related queries from clients and resellers Project Planning & Stakeholder Management • Supporting the planning and implementation of projects, including scoping and resource allocation • Managing stakeholder expectations and maintaining communication throughout project lifecycles • Acting as the central liaison between design, sales, support, and project teams to ensure seamless delivery Technical Implementation, Systems & Infrastructure Work • Testing software and systems to validate functionality and performance • Creating Gold Build images and managing system imaging processes • Reviewing new hardware and hardware-based drivers for compatibility and deployment suitability • Deploying APIs and managing system integrations to support client solutions • Managing cloud-hosted client environments, including server maintenance, database administration, and web server configuration • Maintaining production and UAT environments across client and partner infrastructures Security, Compliance & Software Release Management • Supporting security and compliance initiatives, including remediation of vulnerabilities from penetration tests • Collaborating with third-party providers on firewall and network security management • Assisting in achieving and maintaining compliance frameworks such as Data Security Protection Toolkit and Cyber Essentials Plus • Evaluating software releases and managing deployments for high-profile clients Documentation & Internal Processes • Producing documentation including technical specifications, bespoke deployment requirements, and end-user training guides • Providing implementation handovers to the support team to ensure smooth operational transitions • Liaising with internal departments to progress and resolve client issues Out-of-Hours & Commercial Responsibilities • Completing out-of-hours implementation tasks (time off in lieu) • Identifying sales opportunities and upselling relevant services/products (training, software, support contracts, configurations, etc.) Essential Criteria: Valid Full UK Driving Licence. Experience with server and desktop operating systems, as well as SQL Server capabilities. Experience of training remotely / face-to-face Recent work experience in a similar field. Flexibility with regards to availability for onsite installations / training Desirable Technical Skills: Familiarity with networking environments and hardware. Familiarity with Azure Familiarity with app deployment Desirable Soft Skills: Proactive problem solving. Clear and concise communication (written and verbal). Ability to plan and lead a training workshop / session. Resourceful and able to search online/written resources for answers as well as liaise with technical contacts. Excellent organisational skills and ability to manage time effectively, ensuring focus on the projects at hand. Ability to work well within a team. Ability to represent the company in a professional and courteous manner. Willingness to travel UK wide and overseas on occasion. Permanent position, full-time Fareham, Hampshire 37.5 Hours per week - Mon to Fri, including overnight stays as required. Hybrid WFH available after a successful probationary period. BUPA & Pension after a successful probationary period.
05/12/2025
Full time
We now have an exciting opportunity for an Implementations and Training Technician to join our team. This key role involves a wide-ranging remit, but you will be primarily responsible for: Client-Facing Implementation & On-Site Work • Conducting site visits (general, troubleshooting, installations, training; may include overnight stays) • Delivering software product demonstrations • Supporting the sales team at presentations and exhibitions through technical consultancy Training Responsibilities • Delivering client training (remote and face-to-face) • Responding to training-related queries from clients and resellers Project Planning & Stakeholder Management • Supporting the planning and implementation of projects, including scoping and resource allocation • Managing stakeholder expectations and maintaining communication throughout project lifecycles • Acting as the central liaison between design, sales, support, and project teams to ensure seamless delivery Technical Implementation, Systems & Infrastructure Work • Testing software and systems to validate functionality and performance • Creating Gold Build images and managing system imaging processes • Reviewing new hardware and hardware-based drivers for compatibility and deployment suitability • Deploying APIs and managing system integrations to support client solutions • Managing cloud-hosted client environments, including server maintenance, database administration, and web server configuration • Maintaining production and UAT environments across client and partner infrastructures Security, Compliance & Software Release Management • Supporting security and compliance initiatives, including remediation of vulnerabilities from penetration tests • Collaborating with third-party providers on firewall and network security management • Assisting in achieving and maintaining compliance frameworks such as Data Security Protection Toolkit and Cyber Essentials Plus • Evaluating software releases and managing deployments for high-profile clients Documentation & Internal Processes • Producing documentation including technical specifications, bespoke deployment requirements, and end-user training guides • Providing implementation handovers to the support team to ensure smooth operational transitions • Liaising with internal departments to progress and resolve client issues Out-of-Hours & Commercial Responsibilities • Completing out-of-hours implementation tasks (time off in lieu) • Identifying sales opportunities and upselling relevant services/products (training, software, support contracts, configurations, etc.) Essential Criteria: Valid Full UK Driving Licence. Experience with server and desktop operating systems, as well as SQL Server capabilities. Experience of training remotely / face-to-face Recent work experience in a similar field. Flexibility with regards to availability for onsite installations / training Desirable Technical Skills: Familiarity with networking environments and hardware. Familiarity with Azure Familiarity with app deployment Desirable Soft Skills: Proactive problem solving. Clear and concise communication (written and verbal). Ability to plan and lead a training workshop / session. Resourceful and able to search online/written resources for answers as well as liaise with technical contacts. Excellent organisational skills and ability to manage time effectively, ensuring focus on the projects at hand. Ability to work well within a team. Ability to represent the company in a professional and courteous manner. Willingness to travel UK wide and overseas on occasion. Permanent position, full-time Fareham, Hampshire 37.5 Hours per week - Mon to Fri, including overnight stays as required. Hybrid WFH available after a successful probationary period. BUPA & Pension after a successful probationary period.
Job Title: Service Desk Consultant - Level 2 Location: Glasgow Salary: Up to £40k + Bonus Job type: Full Time, Permanent About the role; As a Level 2 Service Desk Consultant you will take ownership of diagnosing, troubleshooting, and resolving technical incidents escalated from the 1st Line team. This includes investigating complex issues across on-premise infrastructure such as networking and servers, as well as cloud environments. You will ensure timely resolution, maintain accurate documentation, and deliver exceptional customer service while adhering to agreed SLAs. Additionally, you will collaborate with other technical teams to escalate and resolve advanced problems, contributing to continuous improvement initiatives and knowledge sharing within the service desk. Who are we? TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results. TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of and our accreditation as a 'Great Place to Work' in addition to being placed on the 'UK's Best Workplaces in Tech' list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do. Job responsibilities will include, but are not limited to; Ensure customers' tickets are responded to within SLA. Ensure communication with the customer is regular with regards to their incident/change request. Diagnose and resolve incidents using TSG's remote access tools and verbal instructions. Update TSGs ticketing system and technical information repository with detailed notes. Liaise with partners and third parties to aid in the resolution of incidents. Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers. Maintain a high-quality service for our customers. Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers. Assist in the creation of best practice, new user and leaver guides. Act as Buddy when required for the induction of new 2nd line team members. You will also be expected to carry out any reasonable duties which may be requested from time to time. About you: Knowledge, Skills & Experience; At least one Microsoft certification at the associate level, such as - AZ-104: Azure Administrator Associate, AZ-500: Azure Security Engineer Associate, AZ-700: Azure Network Engineer Associate, AZ-140: Azure Virtual Desktop Associate or SC-300: Identity and Access Administrator Associate A full UK driving license is required. Strong expertise in on-premise infrastructure, including networking and server management, combined with solid cloud skills. Extensive knowledge of server and networked environments. Experience with virtualisation technologies. Strong background in desktop support. Proficient understanding of firewalls, anti-virus, and other security technologies. Hands-on experience with Microsoft Exchange and Office 365. Ability to tailor coaching and training styles to meet individual needs. Strong relationship-building skills with the wider business. Professional telephone manner. In-depth understanding of firewall technologies. Experience with cloud-based backup solutions. Good understanding of on-premises backup technologies. Knowledge of hosted telephony. Familiarity with routing and switching. Experience with enterprise anti-virus software, such as Sophos. Significant experience supporting hybrid or cloud infrastructure. Benefits; 25 days annual leave + public holidays, rising with length of service Employee benefits trust Company bonus scheme Life assurance 4 x Salary Contributory pension scheme at 4% matched Healthcare and cash plan Electric vehicle salary sacrifice scheme Cycle to work scheme Employee discounts Employee assistance programme Paid CSR Days Company sick pay and income protection cover Enhanced Maternity and Paternity pay Employee recognition scheme Eyecare vouchers Discounted gym membership Long service rewards Please click on the APPLY button to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of: IT Technician, IT Support Engineer, Infrastructure Engineer, IT Service Desk, IT Support Desk may also be considered for this role.
05/12/2025
Full time
Job Title: Service Desk Consultant - Level 2 Location: Glasgow Salary: Up to £40k + Bonus Job type: Full Time, Permanent About the role; As a Level 2 Service Desk Consultant you will take ownership of diagnosing, troubleshooting, and resolving technical incidents escalated from the 1st Line team. This includes investigating complex issues across on-premise infrastructure such as networking and servers, as well as cloud environments. You will ensure timely resolution, maintain accurate documentation, and deliver exceptional customer service while adhering to agreed SLAs. Additionally, you will collaborate with other technical teams to escalate and resolve advanced problems, contributing to continuous improvement initiatives and knowledge sharing within the service desk. Who are we? TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results. TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of and our accreditation as a 'Great Place to Work' in addition to being placed on the 'UK's Best Workplaces in Tech' list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do. Job responsibilities will include, but are not limited to; Ensure customers' tickets are responded to within SLA. Ensure communication with the customer is regular with regards to their incident/change request. Diagnose and resolve incidents using TSG's remote access tools and verbal instructions. Update TSGs ticketing system and technical information repository with detailed notes. Liaise with partners and third parties to aid in the resolution of incidents. Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers. Maintain a high-quality service for our customers. Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers. Assist in the creation of best practice, new user and leaver guides. Act as Buddy when required for the induction of new 2nd line team members. You will also be expected to carry out any reasonable duties which may be requested from time to time. About you: Knowledge, Skills & Experience; At least one Microsoft certification at the associate level, such as - AZ-104: Azure Administrator Associate, AZ-500: Azure Security Engineer Associate, AZ-700: Azure Network Engineer Associate, AZ-140: Azure Virtual Desktop Associate or SC-300: Identity and Access Administrator Associate A full UK driving license is required. Strong expertise in on-premise infrastructure, including networking and server management, combined with solid cloud skills. Extensive knowledge of server and networked environments. Experience with virtualisation technologies. Strong background in desktop support. Proficient understanding of firewalls, anti-virus, and other security technologies. Hands-on experience with Microsoft Exchange and Office 365. Ability to tailor coaching and training styles to meet individual needs. Strong relationship-building skills with the wider business. Professional telephone manner. In-depth understanding of firewall technologies. Experience with cloud-based backup solutions. Good understanding of on-premises backup technologies. Knowledge of hosted telephony. Familiarity with routing and switching. Experience with enterprise anti-virus software, such as Sophos. Significant experience supporting hybrid or cloud infrastructure. Benefits; 25 days annual leave + public holidays, rising with length of service Employee benefits trust Company bonus scheme Life assurance 4 x Salary Contributory pension scheme at 4% matched Healthcare and cash plan Electric vehicle salary sacrifice scheme Cycle to work scheme Employee discounts Employee assistance programme Paid CSR Days Company sick pay and income protection cover Enhanced Maternity and Paternity pay Employee recognition scheme Eyecare vouchers Discounted gym membership Long service rewards Please click on the APPLY button to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of: IT Technician, IT Support Engineer, Infrastructure Engineer, IT Service Desk, IT Support Desk may also be considered for this role.
Implementations and Training Technician Fareham, Hampshire 40-45k Permanent 37.5 hrs (Mon-Fri) Hybrid working after probation BUPA & Pension A leading technology solutions provider is seeking an Implementation and Training Technician to support client deployments, deliver training, and assist with technical project work. This is a client-facing role involving on-site visits across the UK, with occasional overnight stays. Carry out site visits for installations, troubleshooting and client training. Deliver software demonstrations and support sales presentations. Provide remote and in-person training and respond to training queries. Assist with project planning, scoping, and stakeholder communication. Test software/systems, manage imaging processes, deploy APIs, and support cloud-hosted environments. Contribute to security, compliance, and software release management. Produce documentation and provide handovers to support teams. Complete occasional out-of-hours tasks (TOIL provided) and identify upsell opportunities. Essential Requirements Full UK driving licence. Experience with desktop/server OS and SQL Server. Experience delivering training (remote and face-to-face). Recent experience in a similar technical role. Flexibility for UK travel and overnight stays. Desirable Skills Networking and hardware familiarity. Azure experience. App deployment knowledge. Ready to take the next step? Please apply! Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
05/12/2025
Full time
Implementations and Training Technician Fareham, Hampshire 40-45k Permanent 37.5 hrs (Mon-Fri) Hybrid working after probation BUPA & Pension A leading technology solutions provider is seeking an Implementation and Training Technician to support client deployments, deliver training, and assist with technical project work. This is a client-facing role involving on-site visits across the UK, with occasional overnight stays. Carry out site visits for installations, troubleshooting and client training. Deliver software demonstrations and support sales presentations. Provide remote and in-person training and respond to training queries. Assist with project planning, scoping, and stakeholder communication. Test software/systems, manage imaging processes, deploy APIs, and support cloud-hosted environments. Contribute to security, compliance, and software release management. Produce documentation and provide handovers to support teams. Complete occasional out-of-hours tasks (TOIL provided) and identify upsell opportunities. Essential Requirements Full UK driving licence. Experience with desktop/server OS and SQL Server. Experience delivering training (remote and face-to-face). Recent experience in a similar technical role. Flexibility for UK travel and overnight stays. Desirable Skills Networking and hardware familiarity. Azure experience. App deployment knowledge. Ready to take the next step? Please apply! Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
IT Technician / Helpdesk Support Engineer / Service Desk Analyst An excellent opportunity for an enthusiastic IT professional to provide first and second line IT support, deliver maintenance, and assist with technical projects across multiple client sites. This is a hands-on role within a growing managed services environment. If you've also worked in the following roles, we'd also like to hear from you: IT Engineer, Helpdesk Analyst, Second Line Support Engineer, Network Technician, Systems Support Engineer, Desktop Support Technician SALARY: £27,000 - £31,000 per annum (depending on experience and qualifications) + Benefits (see below) LOCATION: Based at the offices in Burnley with flexitime and opportunities for hybrid working. Candidates must live within an easy commute to Burnley. JOB TYPE: Full-Time and Part-Time, Permanent Positions Available JOB OVERVIEW We have a fantastic new job opportunity for an IT Technician / Helpdesk Support Engineer / Service Desk Analyst to join a proactive IT support team, providing technical assistance, maintenance, and project support to clients. As an IT Technician / Helpdesk Support Engineer / Service Desk Analyst you will troubleshoot and resolve issues related to Microsoft 365, Windows Servers, networking, and cybersecurity. You will contribute to digital transformation projects and ensure all IT tickets are handled within service level agreements. The IT Technician / Helpdesk Support Engineer / Service Desk Analyst will also support onsite installations across the North West, helping clients maintain secure, efficient, and up-to-date systems while developing their own technical expertise. DUTIES Your duties as the IT Technician / Helpdesk Support Engineer / Service Desk Analyst include: Provide Technical Support: Respond to helpdesk tickets and resolve first- and second-line IT issues Ensure Service Levels: Maintain SLAs and deliver excellent customer satisfaction across all support requests Perform Maintenance: Carry out proactive maintenance on client systems and networks Assist with Projects: Support installations, migrations, and digital transformation activities Document Work: Record accurate notes, configurations, and time logs in line with company procedures Support Cybersecurity: Help maintain client system security, patching, and compliance with ISO standards Develop Technical Skills: Learn and use automation tools such as PowerShell scripts to improve efficiency Provide Onsite Support: Visit client locations across the North West to deliver hands-on technical assistance CANDIDATE REQUIREMENTS ESSENTIAL Proven experience providing IT support within a helpdesk or service desk environment Strong knowledge of Microsoft 365 and Windows systems Understanding of computer networking and troubleshooting Excellent communication and interpersonal skills Ability to work independently and as part of a team Logical, analytical mindset with good problem-solving ability Organised, reliable, and proactive approach to work DESIRABLE Experience with Unifi, DrayTek, or NETGEAR equipment Knowledge of Microsoft Azure Virtual Desktop or IaaS environments Experience using PowerShell scripting Mac support experience Full UK driving licence with the ability to visit client sites (or make alternative transport arrangements) BENEFITS Join a small, friendly team with low staff turnover, providing opportunities to develop your technical skills on a wide range of technologies Bonuses for high performance Generous company pension scheme Holiday purchase scheme Tea, frothy coffee and fruit juice provided when onsite Ongoing training and development Flexible working / hybrid options High spec Dell or Lenovo laptop Docks and remote working equipment provided Flexi time scheme Three extra days leave at Christmas Healthcare plan (includes optical and dental care and half price gym membership) Christmas parties and charity events APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14090 Full-Time and Part-Time Jobs, Careers and Vacancies. Find a new job and work in Burnley, Lancashire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.
05/12/2025
Full time
IT Technician / Helpdesk Support Engineer / Service Desk Analyst An excellent opportunity for an enthusiastic IT professional to provide first and second line IT support, deliver maintenance, and assist with technical projects across multiple client sites. This is a hands-on role within a growing managed services environment. If you've also worked in the following roles, we'd also like to hear from you: IT Engineer, Helpdesk Analyst, Second Line Support Engineer, Network Technician, Systems Support Engineer, Desktop Support Technician SALARY: £27,000 - £31,000 per annum (depending on experience and qualifications) + Benefits (see below) LOCATION: Based at the offices in Burnley with flexitime and opportunities for hybrid working. Candidates must live within an easy commute to Burnley. JOB TYPE: Full-Time and Part-Time, Permanent Positions Available JOB OVERVIEW We have a fantastic new job opportunity for an IT Technician / Helpdesk Support Engineer / Service Desk Analyst to join a proactive IT support team, providing technical assistance, maintenance, and project support to clients. As an IT Technician / Helpdesk Support Engineer / Service Desk Analyst you will troubleshoot and resolve issues related to Microsoft 365, Windows Servers, networking, and cybersecurity. You will contribute to digital transformation projects and ensure all IT tickets are handled within service level agreements. The IT Technician / Helpdesk Support Engineer / Service Desk Analyst will also support onsite installations across the North West, helping clients maintain secure, efficient, and up-to-date systems while developing their own technical expertise. DUTIES Your duties as the IT Technician / Helpdesk Support Engineer / Service Desk Analyst include: Provide Technical Support: Respond to helpdesk tickets and resolve first- and second-line IT issues Ensure Service Levels: Maintain SLAs and deliver excellent customer satisfaction across all support requests Perform Maintenance: Carry out proactive maintenance on client systems and networks Assist with Projects: Support installations, migrations, and digital transformation activities Document Work: Record accurate notes, configurations, and time logs in line with company procedures Support Cybersecurity: Help maintain client system security, patching, and compliance with ISO standards Develop Technical Skills: Learn and use automation tools such as PowerShell scripts to improve efficiency Provide Onsite Support: Visit client locations across the North West to deliver hands-on technical assistance CANDIDATE REQUIREMENTS ESSENTIAL Proven experience providing IT support within a helpdesk or service desk environment Strong knowledge of Microsoft 365 and Windows systems Understanding of computer networking and troubleshooting Excellent communication and interpersonal skills Ability to work independently and as part of a team Logical, analytical mindset with good problem-solving ability Organised, reliable, and proactive approach to work DESIRABLE Experience with Unifi, DrayTek, or NETGEAR equipment Knowledge of Microsoft Azure Virtual Desktop or IaaS environments Experience using PowerShell scripting Mac support experience Full UK driving licence with the ability to visit client sites (or make alternative transport arrangements) BENEFITS Join a small, friendly team with low staff turnover, providing opportunities to develop your technical skills on a wide range of technologies Bonuses for high performance Generous company pension scheme Holiday purchase scheme Tea, frothy coffee and fruit juice provided when onsite Ongoing training and development Flexible working / hybrid options High spec Dell or Lenovo laptop Docks and remote working equipment provided Flexi time scheme Three extra days leave at Christmas Healthcare plan (includes optical and dental care and half price gym membership) Christmas parties and charity events APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14090 Full-Time and Part-Time Jobs, Careers and Vacancies. Find a new job and work in Burnley, Lancashire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.
IT Support Specialist (macOS & Windows) - Growing but close-knit and friendly Managed Services Provider (MSP) Location: London-based, office based Salary: £34,000-£37,000 per year + Bonus + BenefitsWe're looking for a motivated IT Support Specialist who thrives in a dynamic MSP environment and enjoys helping clients make the most of their technology. You'll work with a mix of macOS and Windows systems, providing both remote and on-site support while developing your technical skills and contributing to exciting projects. What You'll Be Doing As part of the technical support team, you'll be one of the first points of contact for clients who need help with their IT systems. Your role will include: Providing responsive 1st and 2nd line support across Windows and macOS environments via phone, email, and remote tools. Managing and resolving issues with networks, software, and hardware efficiently and professionally. Setting up and configuring desktops, laptops, and software for end users. Visiting client sites to deliver hands-on troubleshooting and maintenance. Taking part in IT projects such as installations, migrations, and upgrades. Documenting all work accurately within the ticketing system and knowledge base. Collaborating with senior technicians to resolve complex issues and deliver high-quality service. Continuously learning new tools, systems, and processes to keep your technical edge sharp. What We're Looking For Essential Background: Around 3+ years' experience in a technical support or helpdesk role. Confident supporting both macOS and Windows environments. Strong troubleshooting skills covering hardware, software, and network issues. Practical knowledge of Microsoft 365 or Google Workspace administration. Experience with Active Directory / Azure AD . Desirable Skills: Familiarity with network infrastructure (firewalls, switches, access points). Ability to write clear, concise technical documentation. Prior experience working within a Managed Services Provider (MSP) environment. You'll Fit Right In If You're: Customer-focused: You communicate clearly and calmly, no matter who's on the other end of the call. Professional and reliable: You take pride in your work and how you represent the company. Detail-driven: You enjoy finding the root cause of issues and getting things right the first time. Curious and eager to learn: You keep up with new technologies and enjoy sharing your knowledge. Collaborative: You're always ready to help your teammates and celebrate shared success. What's on Offer Salary: £34,000-£37,000 (depending on experience) Bonus: Annual discretionary performance bonus Holidays: 28 days (including bank holidays) + an extra 3 days over Christmas and New Year Cycle to Work scheme A supportive, growth-oriented team environment with real opportunities to advance your skills and career. Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.
05/12/2025
Full time
IT Support Specialist (macOS & Windows) - Growing but close-knit and friendly Managed Services Provider (MSP) Location: London-based, office based Salary: £34,000-£37,000 per year + Bonus + BenefitsWe're looking for a motivated IT Support Specialist who thrives in a dynamic MSP environment and enjoys helping clients make the most of their technology. You'll work with a mix of macOS and Windows systems, providing both remote and on-site support while developing your technical skills and contributing to exciting projects. What You'll Be Doing As part of the technical support team, you'll be one of the first points of contact for clients who need help with their IT systems. Your role will include: Providing responsive 1st and 2nd line support across Windows and macOS environments via phone, email, and remote tools. Managing and resolving issues with networks, software, and hardware efficiently and professionally. Setting up and configuring desktops, laptops, and software for end users. Visiting client sites to deliver hands-on troubleshooting and maintenance. Taking part in IT projects such as installations, migrations, and upgrades. Documenting all work accurately within the ticketing system and knowledge base. Collaborating with senior technicians to resolve complex issues and deliver high-quality service. Continuously learning new tools, systems, and processes to keep your technical edge sharp. What We're Looking For Essential Background: Around 3+ years' experience in a technical support or helpdesk role. Confident supporting both macOS and Windows environments. Strong troubleshooting skills covering hardware, software, and network issues. Practical knowledge of Microsoft 365 or Google Workspace administration. Experience with Active Directory / Azure AD . Desirable Skills: Familiarity with network infrastructure (firewalls, switches, access points). Ability to write clear, concise technical documentation. Prior experience working within a Managed Services Provider (MSP) environment. You'll Fit Right In If You're: Customer-focused: You communicate clearly and calmly, no matter who's on the other end of the call. Professional and reliable: You take pride in your work and how you represent the company. Detail-driven: You enjoy finding the root cause of issues and getting things right the first time. Curious and eager to learn: You keep up with new technologies and enjoy sharing your knowledge. Collaborative: You're always ready to help your teammates and celebrate shared success. What's on Offer Salary: £34,000-£37,000 (depending on experience) Bonus: Annual discretionary performance bonus Holidays: 28 days (including bank holidays) + an extra 3 days over Christmas and New Year Cycle to Work scheme A supportive, growth-oriented team environment with real opportunities to advance your skills and career. Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.
IT Engineer £35,000 + Training + Progression + Benefits Beccles (Can be located: Norfolk, Suffolk, Norwich, Great Yarmouth, Thetford, Bury St Edmunds, Cambridge, Ipswich) Do you have IT support experience looking to work for a nationally-prestige business offering a technically advanced role coupled with continued training?This is a fantastic opportunity to play a vital role within their companies day-to-day systems and operations. You will have progression opportunities alongside a great benefits package.This highly successful and long-standing company have huge financial backing. This is reinvested into their Tech and Infrastructure to support future growth.You will be based out of a fully equipped and impressive office on a Monday - Friday days basis. You will be responsible for all IT support ranging from Desktop, Hardware, Software and Microsoft package configurations.This position would suit an IT Technician / Engineer or Infrastructure specialist, looking for a stable permanent role, a well-known environment and competitive benefits. The Role: IT Support and Operations for main site. Desktop, Systems and Software Analyst. Monday - Friday office based (37 hours). The Person: IT Background. Technical Support / Technician / Administrator. Commutable to Beccles.
05/12/2025
Full time
IT Engineer £35,000 + Training + Progression + Benefits Beccles (Can be located: Norfolk, Suffolk, Norwich, Great Yarmouth, Thetford, Bury St Edmunds, Cambridge, Ipswich) Do you have IT support experience looking to work for a nationally-prestige business offering a technically advanced role coupled with continued training?This is a fantastic opportunity to play a vital role within their companies day-to-day systems and operations. You will have progression opportunities alongside a great benefits package.This highly successful and long-standing company have huge financial backing. This is reinvested into their Tech and Infrastructure to support future growth.You will be based out of a fully equipped and impressive office on a Monday - Friday days basis. You will be responsible for all IT support ranging from Desktop, Hardware, Software and Microsoft package configurations.This position would suit an IT Technician / Engineer or Infrastructure specialist, looking for a stable permanent role, a well-known environment and competitive benefits. The Role: IT Support and Operations for main site. Desktop, Systems and Software Analyst. Monday - Friday office based (37 hours). The Person: IT Background. Technical Support / Technician / Administrator. Commutable to Beccles.
Recruit4staff are representing an established construction and engineering business in their search for a ICT Support Technician to work in Swindon Job Details: Pay: £35,000 per annum Hours of Work: Monday to Friday, Days role Duration: Permanent Benefits: Enhanced pension, 25 days + bank holidays Job Role: As an ICT Support Technician , you will be responsible for supporting and maintaining in-house computer systems, workstations, and peripherals. You'll handle 1st and 2nd line issues, ensuring systems are running optimally across software, hardware, and network environments. This includes troubleshooting incidents, managing user accounts, overseeing business systems, and assisting with onboarding/offboarding processes. You'll also support ICT projects, monitor security, liaise with third parties, and provide user training where needed. Essential Skills, Experience, or Qualifications: Proven experience in 1st and 2nd line ICT support, including troubleshooting hardware, software, and network issues Prior experience in IT support within a corporate or multi-site environment Strong working knowledge of Windows OS, Microsoft 365, and business applications Skilled in managing user accounts, permissions, and profiles Experience using helpdesk/ticketing systems for tracking incidents Advantageous Skills, Experience, or Qualifications Relevant ICT qualification (e.g., CompTIA A+, Microsoft Certified, or equivalent experience) Commutable From: Swindon, Gloucester, Oxford, Bristol, Reading, Southampton, Cardiff, London Similar Job Titles: IT Support Technician, IT Technician, Technical Support Technician, IT Helpdesk Technician, ICT Technician, IT Support Engineer, Desktop Support Technician, Service Desk Technician, IT Support Analyst, Technical Support Engineer, Helpdesk Analyst, Field IT Technician, Network Support Technician For further information about this and other positions please apply now. This vacancy is being advertised on behalf of Recruit4staff who are operating as a recruitment agency, agent, agencies, employment agency or employment business.
05/12/2025
Full time
Recruit4staff are representing an established construction and engineering business in their search for a ICT Support Technician to work in Swindon Job Details: Pay: £35,000 per annum Hours of Work: Monday to Friday, Days role Duration: Permanent Benefits: Enhanced pension, 25 days + bank holidays Job Role: As an ICT Support Technician , you will be responsible for supporting and maintaining in-house computer systems, workstations, and peripherals. You'll handle 1st and 2nd line issues, ensuring systems are running optimally across software, hardware, and network environments. This includes troubleshooting incidents, managing user accounts, overseeing business systems, and assisting with onboarding/offboarding processes. You'll also support ICT projects, monitor security, liaise with third parties, and provide user training where needed. Essential Skills, Experience, or Qualifications: Proven experience in 1st and 2nd line ICT support, including troubleshooting hardware, software, and network issues Prior experience in IT support within a corporate or multi-site environment Strong working knowledge of Windows OS, Microsoft 365, and business applications Skilled in managing user accounts, permissions, and profiles Experience using helpdesk/ticketing systems for tracking incidents Advantageous Skills, Experience, or Qualifications Relevant ICT qualification (e.g., CompTIA A+, Microsoft Certified, or equivalent experience) Commutable From: Swindon, Gloucester, Oxford, Bristol, Reading, Southampton, Cardiff, London Similar Job Titles: IT Support Technician, IT Technician, Technical Support Technician, IT Helpdesk Technician, ICT Technician, IT Support Engineer, Desktop Support Technician, Service Desk Technician, IT Support Analyst, Technical Support Engineer, Helpdesk Analyst, Field IT Technician, Network Support Technician For further information about this and other positions please apply now. This vacancy is being advertised on behalf of Recruit4staff who are operating as a recruitment agency, agent, agencies, employment agency or employment business.
IT Support Technician / Second Line IT Desktop Support Engineer An exciting opportunity for an IT Desktop Support Engineer to join a dynamic IT services organisation supporting clients across Central London. Ideal for someone passionate about Microsoft 365, Intune, and modern device management. If you've also worked in the following roles, we'd also like to hear from you: IT Support Engineer, Systems Administrator, Infrastructure Engineer, Technical Support Analyst, Cloud Engineer, Desktop Support Specialist This role is known internally as a Modern Desktop Engineer SALARY: £30,000 to £35,000 per annum + Benefits (see below) LOCATION: Hybrid. Working 3 days from the City of London office (Farringdon / Chancery Lane EC1N) and 2 days from home JOB TYPE: Full-Time, Permanent WORKING HOURS: 40 hours per week, Monday to Friday JOB OVERVIEW We have a fantastic new job opportunity for an IT Support Technician / Second Line IT Desktop Support Engineer who enjoys delivering outstanding technical support and client service. As an IT Support Technician / Second Line IT Desktop Support Engineer you will configure, troubleshoot, and optimise devices across Microsoft 365, Intune, and Autopilot environments. You will also support migrations, onboarding, and device lifecycle management for clients. The company provides a collaborative culture, professional development, and ongoing training to help you progress as an IT Support Technician / Second Line IT Desktop Support Engineer. APPLY TODAY Ready to make your next career move? Apply Today for our Recruitment Team to review. DUTIES Your duties as the IT Support Technician / Second Line IT Desktop Support Engineer include: Configure Devices: Set up and manage Windows and Mac end-user devices Intune Management: Enrol users and apply Conditional Access policies via Microsoft Intune and Entra ID Troubleshooting Expertise: Resolve device and enrolment issues across Windows, Mac, Android, and iOS platforms Project Support: Provide hands-on assistance during migrations, rollouts, and onboarding projects OS & Data Management: Lead operating system upgrades and OneDrive data migrations Continuous Learning: Stay updated on Microsoft modern workplace technologies Collaboration: Work closely with technical colleagues and mentors for ongoing development Client Visits: Attend occasional on-site client meetings as needed CANDIDATE REQUIREMENTS Proven experience of supporting Windows and Mac environments in a professional IT support role Experience with Microsoft 365, Intune, Autopilot, and related device management tools Strong troubleshooting and problem-solving skills Excellent communication and client service abilities A collaborative mindset and eagerness to learn Working towards or holding Microsoft certifications such as Modern Desktop or Enterprise Administrator BENEFITS Career progression opportunities 21 days holiday (increasing after 3 years of service), public holidays, and birthday day off Private healthcare after probation 40% off gym membership Great pension scheme from day one Cycle to work scheme Eyecare vouchers Central location, next to a famous food market A friendly, inclusive, sustainable work environment Regular social events (tech-infused minigolf and darts, pool, and more!) Electric car scheme after 2 years of service Recruitment referral scheme Be part of a 70-strong family with low turnover and a high-impact culture Access continuous training, mentorship, and certification support The organisation aims to respond to all applications. However, if you have not heard from them within 4 weeks, please assume your application has not been successful on this occasion. We appreciate your interest and encourage you to apply for future opportunities. APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14088 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
05/12/2025
Full time
IT Support Technician / Second Line IT Desktop Support Engineer An exciting opportunity for an IT Desktop Support Engineer to join a dynamic IT services organisation supporting clients across Central London. Ideal for someone passionate about Microsoft 365, Intune, and modern device management. If you've also worked in the following roles, we'd also like to hear from you: IT Support Engineer, Systems Administrator, Infrastructure Engineer, Technical Support Analyst, Cloud Engineer, Desktop Support Specialist This role is known internally as a Modern Desktop Engineer SALARY: £30,000 to £35,000 per annum + Benefits (see below) LOCATION: Hybrid. Working 3 days from the City of London office (Farringdon / Chancery Lane EC1N) and 2 days from home JOB TYPE: Full-Time, Permanent WORKING HOURS: 40 hours per week, Monday to Friday JOB OVERVIEW We have a fantastic new job opportunity for an IT Support Technician / Second Line IT Desktop Support Engineer who enjoys delivering outstanding technical support and client service. As an IT Support Technician / Second Line IT Desktop Support Engineer you will configure, troubleshoot, and optimise devices across Microsoft 365, Intune, and Autopilot environments. You will also support migrations, onboarding, and device lifecycle management for clients. The company provides a collaborative culture, professional development, and ongoing training to help you progress as an IT Support Technician / Second Line IT Desktop Support Engineer. APPLY TODAY Ready to make your next career move? Apply Today for our Recruitment Team to review. DUTIES Your duties as the IT Support Technician / Second Line IT Desktop Support Engineer include: Configure Devices: Set up and manage Windows and Mac end-user devices Intune Management: Enrol users and apply Conditional Access policies via Microsoft Intune and Entra ID Troubleshooting Expertise: Resolve device and enrolment issues across Windows, Mac, Android, and iOS platforms Project Support: Provide hands-on assistance during migrations, rollouts, and onboarding projects OS & Data Management: Lead operating system upgrades and OneDrive data migrations Continuous Learning: Stay updated on Microsoft modern workplace technologies Collaboration: Work closely with technical colleagues and mentors for ongoing development Client Visits: Attend occasional on-site client meetings as needed CANDIDATE REQUIREMENTS Proven experience of supporting Windows and Mac environments in a professional IT support role Experience with Microsoft 365, Intune, Autopilot, and related device management tools Strong troubleshooting and problem-solving skills Excellent communication and client service abilities A collaborative mindset and eagerness to learn Working towards or holding Microsoft certifications such as Modern Desktop or Enterprise Administrator BENEFITS Career progression opportunities 21 days holiday (increasing after 3 years of service), public holidays, and birthday day off Private healthcare after probation 40% off gym membership Great pension scheme from day one Cycle to work scheme Eyecare vouchers Central location, next to a famous food market A friendly, inclusive, sustainable work environment Regular social events (tech-infused minigolf and darts, pool, and more!) Electric car scheme after 2 years of service Recruitment referral scheme Be part of a 70-strong family with low turnover and a high-impact culture Access continuous training, mentorship, and certification support The organisation aims to respond to all applications. However, if you have not heard from them within 4 weeks, please assume your application has not been successful on this occasion. We appreciate your interest and encourage you to apply for future opportunities. APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14088 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
Systems Support Technician Location: Brentwood, Essex Salary: £27,500 Working Hours: Monday - Friday 9.00am - 5.00pm Benefits: 25 days holiday + Bank Holidays, company pension, private medical insurance, life assurance scheme, additional payment and long service days after 5 years' service and EAP service (free counselling and guidance for employees) You must be a car driver with access to your own vehicle as occasional travel to other sites may be required We are seeking a proactive and technically skilled Systems Support Technician to join our client's team on a permanent basis. This role is essential in providing 1st and 2nd line IT support across a range of devices and systems, ensuring seamless operation and user satisfaction. Key Responsibilities Install, configure, and maintain Windows 10 and Windows 11 desktop environments. Provide 1st and 2nd line support via the IT Service Desk. Support users in both physical and virtualised (VMWare) environments. Configure and install hardware and software for desktop and mobile devices. Ensure communication systems operate efficiently and resolve incidents promptly. Administer user accounts in Active Directory and Exchange, managing permissions and access to confidential data. Provide remote support and travel between locations when required. Support enterprise messaging systems (Microsoft Exchange) and unified communications (Mitel). Perform additional tasks as required by departmental and business needs. What We're Looking For Experience in IT support, particularly with Windows environments. Familiarity with virtualisation technologies (e.g., VMWare). Strong understanding of Active Directory and Exchange administration. Excellent problem-solving and communication skills. Willingness to travel and support remote offices. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
05/12/2025
Full time
Systems Support Technician Location: Brentwood, Essex Salary: £27,500 Working Hours: Monday - Friday 9.00am - 5.00pm Benefits: 25 days holiday + Bank Holidays, company pension, private medical insurance, life assurance scheme, additional payment and long service days after 5 years' service and EAP service (free counselling and guidance for employees) You must be a car driver with access to your own vehicle as occasional travel to other sites may be required We are seeking a proactive and technically skilled Systems Support Technician to join our client's team on a permanent basis. This role is essential in providing 1st and 2nd line IT support across a range of devices and systems, ensuring seamless operation and user satisfaction. Key Responsibilities Install, configure, and maintain Windows 10 and Windows 11 desktop environments. Provide 1st and 2nd line support via the IT Service Desk. Support users in both physical and virtualised (VMWare) environments. Configure and install hardware and software for desktop and mobile devices. Ensure communication systems operate efficiently and resolve incidents promptly. Administer user accounts in Active Directory and Exchange, managing permissions and access to confidential data. Provide remote support and travel between locations when required. Support enterprise messaging systems (Microsoft Exchange) and unified communications (Mitel). Perform additional tasks as required by departmental and business needs. What We're Looking For Experience in IT support, particularly with Windows environments. Familiarity with virtualisation technologies (e.g., VMWare). Strong understanding of Active Directory and Exchange administration. Excellent problem-solving and communication skills. Willingness to travel and support remote offices. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.