Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do We are seeking an experienced risk professional to join BCG's Enterprise Risk Management (ERM) team as a Global Risk Senior Analyst. The Enterprise Risk Management (ERM) team is a strategic partner in enabling responsible entrepreneurship by identifying, assessing, and managing the firm's most significant risks. ERM operates under an integrated risk management framework and works in close alignment with business and functional leaders, ensuring risk awareness and resilience across the organization. Through a dynamic and data-driven approach, the ERM team delivers continuous risk monitoring, advanced analytics, and scenario analysis to inform decision-making. The team supports the decentralized nature of risk ownership at BCG by helping teams identify emerging risks, evaluate exposures, and strengthen controls. ERM also serves as a trusted advisor to senior leadership, providing real-time insights across a range of enterprise risk domains including strategic, reputational, legal and regulatory, operational, financial, technology, and people risks. Key Responsibilities Leading risk assessments for part of the business, aligning with strategy and appetite as part of the semi-annual risk register updates Developing dashboards and analytics tools to identify and visualize key risk trends Applying automation, AI, and data analysis to enhance early warning and forecasting Creating and maintaining standardized risk reports for leadership and governance bodies Supporting 8-10 annual Audit & Risk Committee (ARC) meetings, including logistics, materials, and follow-up Coordinating the firm-wide ARC Memo and related performance and engagement metrics What You're Good At Analyzing complex data and translating insights into clear actions Managing multiple projects with precision and attention to detail Communicating effectively with diverse stakeholders Writing crisp, executive-ready documents Working independently while building strong cross-functional relationships What You'll Bring 4-6+years in risk management, compliance, or audit (professional services preferred) Bachelor's degree in risk, business, data science, or related field (Master's or certifications like ARM/RIMS-CRMP a plus) Experience with data analytics tools (e.g., SQL, Python, Tableau, Power BI) preferred Understanding of AI/ML, data architecture, and business intelligence platforms Strong analytical and problem-solving skills Fluent English and high professional integrity Who You'll Work With As a Global Risk Senior Analyst, you'll support BCG's ERM program through data-driven risk assessments, executive-level reporting, and stakeholder engagement. You'll also support the Chief of Staff for the Audit & Risk Committee, helping to manage key governance processes and communications Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
07/12/2025
Full time
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do We are seeking an experienced risk professional to join BCG's Enterprise Risk Management (ERM) team as a Global Risk Senior Analyst. The Enterprise Risk Management (ERM) team is a strategic partner in enabling responsible entrepreneurship by identifying, assessing, and managing the firm's most significant risks. ERM operates under an integrated risk management framework and works in close alignment with business and functional leaders, ensuring risk awareness and resilience across the organization. Through a dynamic and data-driven approach, the ERM team delivers continuous risk monitoring, advanced analytics, and scenario analysis to inform decision-making. The team supports the decentralized nature of risk ownership at BCG by helping teams identify emerging risks, evaluate exposures, and strengthen controls. ERM also serves as a trusted advisor to senior leadership, providing real-time insights across a range of enterprise risk domains including strategic, reputational, legal and regulatory, operational, financial, technology, and people risks. Key Responsibilities Leading risk assessments for part of the business, aligning with strategy and appetite as part of the semi-annual risk register updates Developing dashboards and analytics tools to identify and visualize key risk trends Applying automation, AI, and data analysis to enhance early warning and forecasting Creating and maintaining standardized risk reports for leadership and governance bodies Supporting 8-10 annual Audit & Risk Committee (ARC) meetings, including logistics, materials, and follow-up Coordinating the firm-wide ARC Memo and related performance and engagement metrics What You're Good At Analyzing complex data and translating insights into clear actions Managing multiple projects with precision and attention to detail Communicating effectively with diverse stakeholders Writing crisp, executive-ready documents Working independently while building strong cross-functional relationships What You'll Bring 4-6+years in risk management, compliance, or audit (professional services preferred) Bachelor's degree in risk, business, data science, or related field (Master's or certifications like ARM/RIMS-CRMP a plus) Experience with data analytics tools (e.g., SQL, Python, Tableau, Power BI) preferred Understanding of AI/ML, data architecture, and business intelligence platforms Strong analytical and problem-solving skills Fluent English and high professional integrity Who You'll Work With As a Global Risk Senior Analyst, you'll support BCG's ERM program through data-driven risk assessments, executive-level reporting, and stakeholder engagement. You'll also support the Chief of Staff for the Audit & Risk Committee, helping to manage key governance processes and communications Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do We are seeking an experienced risk professional to join BCG's Enterprise Risk Management (ERM) team as a Global Risk Senior Analyst. The Enterprise Risk Management (ERM) team is a strategic partner in enabling responsible entrepreneurship by identifying, assessing, and managing the firm's most significant risks. ERM operates under an integrated risk management framework and works in close alignment with business and functional leaders, ensuring risk awareness and resilience across the organization. Through a dynamic and data-driven approach, the ERM team delivers continuous risk monitoring, advanced analytics, and scenario analysis to inform decision-making. The team supports the decentralized nature of risk ownership at BCG by helping teams identify emerging risks, evaluate exposures, and strengthen controls. ERM also serves as a trusted advisor to senior leadership, providing real-time insights across a range of enterprise risk domains including strategic, reputational, legal and regulatory, operational, financial, technology, and people risks. Key Responsibilities Leading risk assessments for part of the business, aligning with strategy and appetite as part of the semi-annual risk register updates Developing dashboards and analytics tools to identify and visualize key risk trends Applying automation, AI, and data analysis to enhance early warning and forecasting Creating and maintaining standardized risk reports for leadership and governance bodies Supporting 8-10 annual Audit & Risk Committee (ARC) meetings, including logistics, materials, and follow-up Coordinating the firm-wide ARC Memo and related performance and engagement metrics What You're Good At Analyzing complex data and translating insights into clear actions Managing multiple projects with precision and attention to detail Communicating effectively with diverse stakeholders Writing crisp, executive-ready documents Working independently while building strong cross-functional relationships What You'll Bring 4-6+years in risk management, compliance, or audit (professional services preferred) Bachelor's degree in risk, business, data science, or related field (Master's or certifications like ARM/RIMS-CRMP a plus) Experience with data analytics tools (e.g., SQL, Python, Tableau, Power BI) preferred Understanding of AI/ML, data architecture, and business intelligence platforms Strong analytical and problem-solving skills Fluent English and high professional integrity Who You'll Work With As a Global Risk Senior Analyst, you'll support BCG's ERM program through data-driven risk assessments, executive-level reporting, and stakeholder engagement. You'll also support the Chief of Staff for the Audit & Risk Committee, helping to manage key governance processes and communications Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
06/12/2025
Full time
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do We are seeking an experienced risk professional to join BCG's Enterprise Risk Management (ERM) team as a Global Risk Senior Analyst. The Enterprise Risk Management (ERM) team is a strategic partner in enabling responsible entrepreneurship by identifying, assessing, and managing the firm's most significant risks. ERM operates under an integrated risk management framework and works in close alignment with business and functional leaders, ensuring risk awareness and resilience across the organization. Through a dynamic and data-driven approach, the ERM team delivers continuous risk monitoring, advanced analytics, and scenario analysis to inform decision-making. The team supports the decentralized nature of risk ownership at BCG by helping teams identify emerging risks, evaluate exposures, and strengthen controls. ERM also serves as a trusted advisor to senior leadership, providing real-time insights across a range of enterprise risk domains including strategic, reputational, legal and regulatory, operational, financial, technology, and people risks. Key Responsibilities Leading risk assessments for part of the business, aligning with strategy and appetite as part of the semi-annual risk register updates Developing dashboards and analytics tools to identify and visualize key risk trends Applying automation, AI, and data analysis to enhance early warning and forecasting Creating and maintaining standardized risk reports for leadership and governance bodies Supporting 8-10 annual Audit & Risk Committee (ARC) meetings, including logistics, materials, and follow-up Coordinating the firm-wide ARC Memo and related performance and engagement metrics What You're Good At Analyzing complex data and translating insights into clear actions Managing multiple projects with precision and attention to detail Communicating effectively with diverse stakeholders Writing crisp, executive-ready documents Working independently while building strong cross-functional relationships What You'll Bring 4-6+years in risk management, compliance, or audit (professional services preferred) Bachelor's degree in risk, business, data science, or related field (Master's or certifications like ARM/RIMS-CRMP a plus) Experience with data analytics tools (e.g., SQL, Python, Tableau, Power BI) preferred Understanding of AI/ML, data architecture, and business intelligence platforms Strong analytical and problem-solving skills Fluent English and high professional integrity Who You'll Work With As a Global Risk Senior Analyst, you'll support BCG's ERM program through data-driven risk assessments, executive-level reporting, and stakeholder engagement. You'll also support the Chief of Staff for the Audit & Risk Committee, helping to manage key governance processes and communications Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Head of Product Operations and Support A leading global provider of new generation IT solutions to the global Travel, Transportation and Logistics industries is looking for a Head of Product Operations and Support. The role reports to the Chief Customer Officer. The Head of Product Operations and Support is a key leadership role responsible for establishing, managing, and scaling high-performing global support and operations functions. The role entails defining operational strategies, fostering service delivery excellence, driving support automation and ensuring a superior customer experience across all products and services that support mission-critical business operations in the aviation, cruise and hospitality industries worldwide. While the IT Operations team under the CTO manages 24x7 cloud infrastructure operations, this is a complimentary role focused on application-related support. Currently, Product Operations and Support functions operate within individual product lines. This role is part of an effort to consolidate these into a centralized function. The consolidated team will be responsible for all application-layer support activities, including platform-related issues, production incident management, performance monitoring, L2/L3 issue resolution and end-user ticket handling. Key Responsibilities: Support Strategy and Operations Setup - Design the global support operations framework, covering incident management, service request handling, L2/L3 models and escalation handling. - Establish and manage a 24x7 global support structure including regional support teams, tools, processes and SLAs. - Define operating models for product support, including interfaces with Cloud Operations, Product, Engineering, Delivery and Customer Success teams. - Drive operational efficiency in all dimensions - consolidation of activities, usage of tools, new models based on AI. People and Process Leadership - Build and lead a high-performing team of support managers, operations analysts and technical specialists. - Define and institutionalize SOPs, playbooks, onboarding frameworks, shift models and knowledge management systems. - Drive operational excellence using ITIL or equivalent service management frameworks. Customer Experience and Escalation Management - Ensure responsive and technically sound support experience for all customer segments. - Serve as a senior escalation point for critical issues impacting customer business, both internally and externally. - Work closely with Customer Success to track and improve CSAT, NPS and incident resolution metrics. Tools, Automation & Data - Lead evaluation and implementation of support platforms (e.g., ServiceNow, Jira Service Desk). - Implement monitoring, alerting and proactive issue detection systems to reduce reactive support. - Drive automation of repeatable processes to reduce MTTR (mean time to resolution) and increase efficiency. Governance, Reporting & Stakeholder Communication - Develop governance frameworks including service performance reviews, RCA tracking and compliance reporting. - Own operational dashboards, SLA/KPI reporting and executive-level updates. - Work cross-functionally with Cloud Operations, Product, Engineering, and Delivery to ensure timely feedback loops and resolution. Continuous Improvement and Innovation - Identify operational gaps and drive continuous improvement programs. - Introduce the best practices from SaaS/enterprise product support and global operations. - Stay current with industry trends in support automation, self-service and AI-driven support models. Mandatory Requirements: - 15+ years of experience in leading support/operations roles in enterprise SaaS or technology environments. - Familiarity with cloud-based environments (AWS) and observability platforms. - Background in managing support across hybrid or multi-tenant platforms. - Proven experience in building and scaling global support teams and operational processes. - Expertise in support tooling, incident/problem/change management and SLA/KPI frameworks. - Strong customer focus with a deep understanding of service delivery in a mission-critical business context. - Operational efficiency improvement through usage of tools including AI driven models - Exceptional leadership, communication and stakeholder management skills. Desirable Skills: - Exposure to the aviation, logistics or travel technology sectors. - Certifications in ITIL, PMP, or equivalent service and project management methodologies. - Experience in DevOps/SRE environments with close coordination with engineering and QA. Practicalities: - Flexible Location. - Competitive Package. - International travel required.
06/12/2025
Full time
Head of Product Operations and Support A leading global provider of new generation IT solutions to the global Travel, Transportation and Logistics industries is looking for a Head of Product Operations and Support. The role reports to the Chief Customer Officer. The Head of Product Operations and Support is a key leadership role responsible for establishing, managing, and scaling high-performing global support and operations functions. The role entails defining operational strategies, fostering service delivery excellence, driving support automation and ensuring a superior customer experience across all products and services that support mission-critical business operations in the aviation, cruise and hospitality industries worldwide. While the IT Operations team under the CTO manages 24x7 cloud infrastructure operations, this is a complimentary role focused on application-related support. Currently, Product Operations and Support functions operate within individual product lines. This role is part of an effort to consolidate these into a centralized function. The consolidated team will be responsible for all application-layer support activities, including platform-related issues, production incident management, performance monitoring, L2/L3 issue resolution and end-user ticket handling. Key Responsibilities: Support Strategy and Operations Setup - Design the global support operations framework, covering incident management, service request handling, L2/L3 models and escalation handling. - Establish and manage a 24x7 global support structure including regional support teams, tools, processes and SLAs. - Define operating models for product support, including interfaces with Cloud Operations, Product, Engineering, Delivery and Customer Success teams. - Drive operational efficiency in all dimensions - consolidation of activities, usage of tools, new models based on AI. People and Process Leadership - Build and lead a high-performing team of support managers, operations analysts and technical specialists. - Define and institutionalize SOPs, playbooks, onboarding frameworks, shift models and knowledge management systems. - Drive operational excellence using ITIL or equivalent service management frameworks. Customer Experience and Escalation Management - Ensure responsive and technically sound support experience for all customer segments. - Serve as a senior escalation point for critical issues impacting customer business, both internally and externally. - Work closely with Customer Success to track and improve CSAT, NPS and incident resolution metrics. Tools, Automation & Data - Lead evaluation and implementation of support platforms (e.g., ServiceNow, Jira Service Desk). - Implement monitoring, alerting and proactive issue detection systems to reduce reactive support. - Drive automation of repeatable processes to reduce MTTR (mean time to resolution) and increase efficiency. Governance, Reporting & Stakeholder Communication - Develop governance frameworks including service performance reviews, RCA tracking and compliance reporting. - Own operational dashboards, SLA/KPI reporting and executive-level updates. - Work cross-functionally with Cloud Operations, Product, Engineering, and Delivery to ensure timely feedback loops and resolution. Continuous Improvement and Innovation - Identify operational gaps and drive continuous improvement programs. - Introduce the best practices from SaaS/enterprise product support and global operations. - Stay current with industry trends in support automation, self-service and AI-driven support models. Mandatory Requirements: - 15+ years of experience in leading support/operations roles in enterprise SaaS or technology environments. - Familiarity with cloud-based environments (AWS) and observability platforms. - Background in managing support across hybrid or multi-tenant platforms. - Proven experience in building and scaling global support teams and operational processes. - Expertise in support tooling, incident/problem/change management and SLA/KPI frameworks. - Strong customer focus with a deep understanding of service delivery in a mission-critical business context. - Operational efficiency improvement through usage of tools including AI driven models - Exceptional leadership, communication and stakeholder management skills. Desirable Skills: - Exposure to the aviation, logistics or travel technology sectors. - Certifications in ITIL, PMP, or equivalent service and project management methodologies. - Experience in DevOps/SRE environments with close coordination with engineering and QA. Practicalities: - Flexible Location. - Competitive Package. - International travel required.
We're seeking a skilled Data Engineer to design and deliver scalable solutions on Azure. You'll work closely with product owners and business users to turn requirements into technical delivery, owning workstreams within your squad. This hands-on role involves building and maintaining a modern data platform, ensuring best practices, compliance, and supporting team development through coaching. Client Details The employer is a public sector organisation dedicated to delivering essential services and ensuring compliance within its remit. Description Translate user stories into technical delivery and own workstreams within your squad. Build and maintain a cutting-edge Data Platform using the Azure suite. Deliver high-quality, scalable solutions aligned with governance and compliance standards. Support operational processes with monitoring and alerting for reliability. Guide analysts on interfacing with platform technologies and help build data capability across the organisation. Profile Essential: Strong understanding of cloud data platforms and storage (ideally Azure). Proven hands-on experience in Data Engineering. Excellent SQL skills (functional and non-functional). Knowledge of data integration and workflow tools (e.g., Azure Data Factory). Familiarity with Agile methodologies and source control Desirable: Skills in Python, Spark, C#, or similar languages. Proactive, flexible, and able to prioritise effectively. Strong problem-solving, analytical, and communication skills. Attention to detail and accuracy. Job Offer Competitive daily rate of £575 to £625 (GBP). Temporary position within a respected public sector organisation. Opportunity to work on meaningful projects in Brighton (4 days per month) Chance to enhance your expertise in data engineering within the technology sector. If you are an experienced Data Engineer ready to make an impact in the public sector, we encourage you to apply today!
06/12/2025
Seasonal
We're seeking a skilled Data Engineer to design and deliver scalable solutions on Azure. You'll work closely with product owners and business users to turn requirements into technical delivery, owning workstreams within your squad. This hands-on role involves building and maintaining a modern data platform, ensuring best practices, compliance, and supporting team development through coaching. Client Details The employer is a public sector organisation dedicated to delivering essential services and ensuring compliance within its remit. Description Translate user stories into technical delivery and own workstreams within your squad. Build and maintain a cutting-edge Data Platform using the Azure suite. Deliver high-quality, scalable solutions aligned with governance and compliance standards. Support operational processes with monitoring and alerting for reliability. Guide analysts on interfacing with platform technologies and help build data capability across the organisation. Profile Essential: Strong understanding of cloud data platforms and storage (ideally Azure). Proven hands-on experience in Data Engineering. Excellent SQL skills (functional and non-functional). Knowledge of data integration and workflow tools (e.g., Azure Data Factory). Familiarity with Agile methodologies and source control Desirable: Skills in Python, Spark, C#, or similar languages. Proactive, flexible, and able to prioritise effectively. Strong problem-solving, analytical, and communication skills. Attention to detail and accuracy. Job Offer Competitive daily rate of £575 to £625 (GBP). Temporary position within a respected public sector organisation. Opportunity to work on meaningful projects in Brighton (4 days per month) Chance to enhance your expertise in data engineering within the technology sector. If you are an experienced Data Engineer ready to make an impact in the public sector, we encourage you to apply today!
We are seeking a highly skilled and experienced Network Analyst/Architect to join our dynamic IT team. The ideal candidate will play a crucial role in designing, implementing, and optimizing our enterprise network infrastructure, with a strong focus on cloud networking, automation techniques, and traditional network architectures. You will be responsible for ensuring the seamless integration of cloud-based and on-premise networking technologies, driving performance, scalability, and security across the entire network environment. This position demands a forward-thinking professional who can lead in developing innovative solutions while maintaining and improving our current systems. You will collaborate with IT colleagues, external vendors, and key business stakeholders to ensure that the network infrastructure aligns with our organization's strategic goals and technology initiatives. Key Responsibilities: Design, Implement, and Manage Network Infrastructure Lead the design and deployment of robust, scalable, and high-performing network architectures, including LAN, WAN, WiFi, and cloud networking solutions. Expertise in routing, switching, and network segmentation to support business operations across multiple sites and cloud environments. Design and implement secure network architectures to meet the evolving needs of a hybrid cloud environment. Cloud Networking Expertise Architect and manage cloud-based network solutions (e.g., AWS, Azure, GCP) to support a range of applications and workloads. Ensure high availability and performance of network services in cloud environments, leveraging virtual network functions, VPNs, and direct connections. Design cloud-to-cloud and hybrid cloud architectures with a focus on security and cost optimization. Automation and Scripting Leverage automation tools and scripting (e.g., Ansible, Python, Terraform) to enhance network deployment, configuration management, and ongoing network operations. Develop network automation strategies to improve efficiency, reduce human error, and minimize downtime. Collaborate with DevOps teams to integrate network automation within broader infrastructure-as-code (IaC) practices. Network Monitoring and Troubleshooting Continuously monitor and analyze network performance using various network management tools, identifying and resolving network issues to ensure uptime and stability. Provide proactive troubleshooting for complex networking issues, ensuring minimal disruption to business operations. Security and Compliance Implement and enforce network security policies and procedures to safeguard the integrity and confidentiality of organizational data. Ensure compliance with industry standards, including NIST, PCI-DSS, and GDPR, by enforcing firewall, VPN, and other security measures. Collaboration and Leadership Work closely with cross-functional teams, including cybersecurity, cloud architects, systems engineers, and external vendors to optimize network operations. Mentor junior network engineers and provide technical leadership on large-scale network projects.
05/12/2025
Full time
We are seeking a highly skilled and experienced Network Analyst/Architect to join our dynamic IT team. The ideal candidate will play a crucial role in designing, implementing, and optimizing our enterprise network infrastructure, with a strong focus on cloud networking, automation techniques, and traditional network architectures. You will be responsible for ensuring the seamless integration of cloud-based and on-premise networking technologies, driving performance, scalability, and security across the entire network environment. This position demands a forward-thinking professional who can lead in developing innovative solutions while maintaining and improving our current systems. You will collaborate with IT colleagues, external vendors, and key business stakeholders to ensure that the network infrastructure aligns with our organization's strategic goals and technology initiatives. Key Responsibilities: Design, Implement, and Manage Network Infrastructure Lead the design and deployment of robust, scalable, and high-performing network architectures, including LAN, WAN, WiFi, and cloud networking solutions. Expertise in routing, switching, and network segmentation to support business operations across multiple sites and cloud environments. Design and implement secure network architectures to meet the evolving needs of a hybrid cloud environment. Cloud Networking Expertise Architect and manage cloud-based network solutions (e.g., AWS, Azure, GCP) to support a range of applications and workloads. Ensure high availability and performance of network services in cloud environments, leveraging virtual network functions, VPNs, and direct connections. Design cloud-to-cloud and hybrid cloud architectures with a focus on security and cost optimization. Automation and Scripting Leverage automation tools and scripting (e.g., Ansible, Python, Terraform) to enhance network deployment, configuration management, and ongoing network operations. Develop network automation strategies to improve efficiency, reduce human error, and minimize downtime. Collaborate with DevOps teams to integrate network automation within broader infrastructure-as-code (IaC) practices. Network Monitoring and Troubleshooting Continuously monitor and analyze network performance using various network management tools, identifying and resolving network issues to ensure uptime and stability. Provide proactive troubleshooting for complex networking issues, ensuring minimal disruption to business operations. Security and Compliance Implement and enforce network security policies and procedures to safeguard the integrity and confidentiality of organizational data. Ensure compliance with industry standards, including NIST, PCI-DSS, and GDPR, by enforcing firewall, VPN, and other security measures. Collaboration and Leadership Work closely with cross-functional teams, including cybersecurity, cloud architects, systems engineers, and external vendors to optimize network operations. Mentor junior network engineers and provide technical leadership on large-scale network projects.
Job Title: Tech Lead Working hours: 37.5 hours per week, Monday to Friday Location: Liverpool Salary: £70,000 - £85,000 depending on experience Your Impact We're looking for a Tech Lead to guide a talented, cross-functional squad as they design, build and deliver products that make a real difference for our customers You'll lead a team made up of backend and frontend developers, QA and automation testers, designers, product managers and business analysts. Together, you'll create and evolve high-quality software using modern engineering practices and a microservice architecture built on Azure As Tech Lead, you'll be hands-on with the code while supporting others to grow. You'll set technical direction, drive standards and help shape how your squad works, with real autonomy and trust. You'll collaborate closely with the Architecture Team to ensure your services fit seamlessly into our broader platform and long-term technical strategy What You'll Do Lead a multidisciplinary squad to deliver high-quality, production-ready software Design and build scalable microservices in .NET and Azure Contribute to the evolution of our microservice architecture and integration patterns Collaborate with frontend developers working in React and Next.js to deliver seamless user experiences Partner with product managers, BAs and designers to translate customer needs into clear technical plans Work closely with QA and automation testers to ensure quality and reliability are built in from the start Stay hands-on with code while mentoring developers and promoting best practices Drive technical discussions, champion clean architecture and improve our engineering standards Contribute to wider engineering initiatives, including developer experience and shared tooling Our Tech Stack Backend:C#, .NET 8.0, Redis, MongoDb, SQL Server, Entity Framework, MassTransit, Mediator Frontend:React, Next.js, TypeScript Infrastructure: Azure, Docker, Kubernetes (AKS), Nginx, RabbitMQ Architecture: Microservices, Event-driven patterns, Clean Architecture Observability and Monitoring: Grafana, Loki, Sentry, PostHog Tooling and Practices: Git, CI/CD pipelines, Agile methodologies What We're Looking For Proven experience leading software delivery within a microservice-based environment Strong technical background in .NET and Azure Comfortable working across the stack, with deeper expertise in backend systems Experience mentoring and guiding developers in a collaborative, agile setup Product-focused mindset with an understanding of trade-offs between speed, scalability and user experience Excellent communicator who brings clarity and empathy to technical discussions Passion for clean, maintainable code and continuous improvement Curious and proactive, always looking for better ways to build, measure and deliver Why Join Us Real autonomy to shape how your squad designs, builds and delivers software A modern, cloud-native architecture that encourages experimentation and ownership Work with talented developers, designers, testers and product professionals who care about what they build Influence technical decisions that shape the direction of our products and platforms Opportunities to grow into staff, principal or architecture-focused leadership roles A supportive, transparent culture where craftsmanship, curiosity and learning are celebrated Regular opportunities for professional development, conferences and innovation time Values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression Candidates with experience or relevant job titles of; Technical Lead, Technical Team Lead, Technical Engineering Lead, Lead Programmer, Lead Software Engineer, Technical Architect, Solutions Architect, Technical Project Manager, Technical Manager, Technical Account Manager, Technical Engineering Manager, Principal Software Engineer, Principal Architect, Software Engineering Manager, Systems Engineer, Insurance IT Specialist, Insurtech Specialist, Cyber Insurance Specialist, Product Development Manager, Functional Lead (Insurance) will all be considered.
05/12/2025
Full time
Job Title: Tech Lead Working hours: 37.5 hours per week, Monday to Friday Location: Liverpool Salary: £70,000 - £85,000 depending on experience Your Impact We're looking for a Tech Lead to guide a talented, cross-functional squad as they design, build and deliver products that make a real difference for our customers You'll lead a team made up of backend and frontend developers, QA and automation testers, designers, product managers and business analysts. Together, you'll create and evolve high-quality software using modern engineering practices and a microservice architecture built on Azure As Tech Lead, you'll be hands-on with the code while supporting others to grow. You'll set technical direction, drive standards and help shape how your squad works, with real autonomy and trust. You'll collaborate closely with the Architecture Team to ensure your services fit seamlessly into our broader platform and long-term technical strategy What You'll Do Lead a multidisciplinary squad to deliver high-quality, production-ready software Design and build scalable microservices in .NET and Azure Contribute to the evolution of our microservice architecture and integration patterns Collaborate with frontend developers working in React and Next.js to deliver seamless user experiences Partner with product managers, BAs and designers to translate customer needs into clear technical plans Work closely with QA and automation testers to ensure quality and reliability are built in from the start Stay hands-on with code while mentoring developers and promoting best practices Drive technical discussions, champion clean architecture and improve our engineering standards Contribute to wider engineering initiatives, including developer experience and shared tooling Our Tech Stack Backend:C#, .NET 8.0, Redis, MongoDb, SQL Server, Entity Framework, MassTransit, Mediator Frontend:React, Next.js, TypeScript Infrastructure: Azure, Docker, Kubernetes (AKS), Nginx, RabbitMQ Architecture: Microservices, Event-driven patterns, Clean Architecture Observability and Monitoring: Grafana, Loki, Sentry, PostHog Tooling and Practices: Git, CI/CD pipelines, Agile methodologies What We're Looking For Proven experience leading software delivery within a microservice-based environment Strong technical background in .NET and Azure Comfortable working across the stack, with deeper expertise in backend systems Experience mentoring and guiding developers in a collaborative, agile setup Product-focused mindset with an understanding of trade-offs between speed, scalability and user experience Excellent communicator who brings clarity and empathy to technical discussions Passion for clean, maintainable code and continuous improvement Curious and proactive, always looking for better ways to build, measure and deliver Why Join Us Real autonomy to shape how your squad designs, builds and delivers software A modern, cloud-native architecture that encourages experimentation and ownership Work with talented developers, designers, testers and product professionals who care about what they build Influence technical decisions that shape the direction of our products and platforms Opportunities to grow into staff, principal or architecture-focused leadership roles A supportive, transparent culture where craftsmanship, curiosity and learning are celebrated Regular opportunities for professional development, conferences and innovation time Values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression Candidates with experience or relevant job titles of; Technical Lead, Technical Team Lead, Technical Engineering Lead, Lead Programmer, Lead Software Engineer, Technical Architect, Solutions Architect, Technical Project Manager, Technical Manager, Technical Account Manager, Technical Engineering Manager, Principal Software Engineer, Principal Architect, Software Engineering Manager, Systems Engineer, Insurance IT Specialist, Insurtech Specialist, Cyber Insurance Specialist, Product Development Manager, Functional Lead (Insurance) will all be considered.
Job Title: Data Engineer Location: Hybrid Contract Type: Permanent / Full-Time About the Role Are you passionate about technology and eager to make a real impact? At Buzz Bingo, we're looking for a Data Engineer who thrives on innovation and enjoys working across a diverse technology stack. The systems you'll support underpin both our in-club and online customer experiences, giving you the opportunity to influence how thousands of people interact with Buzz Bingo every day. What You'll Do Data Pipeline Development: Design, implement, and maintain robust ETL/ELT pipelines for ingesting and transforming data from multiple sources. Data Modelling: Create and maintain models that support analytics and reporting needs, ensuring data integrity and consistency. Database Management: Administer and optimize relational databases for efficient storage and retrieval of large datasets. Collaboration: Work closely with software engineers, analysts, and business teams to deliver secure, reusable, and efficient data solutions. Data Quality Assurance: Implement checks and monitoring processes to ensure accuracy and reliability. Documentation: Maintain detailed technical documentation for data architectures, pipeline designs, and operational procedures. Performance Tuning: Analyse and optimize workflows for performance and cost efficiency. Innovation: Stay current with emerging technologies and best practices to continuously improve our data engineering capabilities. What You'll Get in Return - 24/7 access to GPs, mental health support, and more for you and your family Thrive App - NHS-approved mental wellbeing support Buzz Brights Apprenticeships & Buzz Learning - access to 100s of online courses Buzz Brilliance Awards - employee recognition scheme 5 weeks annual leave plus public holidays (pro-rated for part-time roles) Holiday Buy Scheme - purchase an extra week of holiday (eligibility applies) 50% staff discount on bingo tickets, food, and soft drinks Refer a Friend Scheme Life Assurance & Pension Scheme Access to trained Mental Health Advocates What We're Looking For Essential Skills & Experience: Proven experience as a Data Engineer or similar role, with strong knowledge of data warehousing and modelling. Proficiency in C#, Python, Java, or Scala . Hands-on experience with ETL tools (e.g., SSIS) and orchestration tools (e.g., Azure Data Factory). Strong SQL skills and experience with relational databases (MSSQL, PostgreSQL, MySQL). Familiarity with Azure services (Fabric, Azure SQL, Synapse Analytics, Blob Storage) and hybrid cloud/on-prem solutions. Understanding of data security best practices , GDPR compliance, and governance frameworks. Strong experience with data visualization tools (Power BI, Tableau, SSRS). Knowledge of CI/CD pipelines and version control (Git). Experience with SSAS cubes, Azure-based data pipelines, and containerization technologies. Must have a full UK Driving Licence and access to your own vehicle. Desirable: Familiarity with DAX Studio for performance tuning and query diagnostics. Strong proficiency in DAX (Data Analysis Expressions) for creating complex measures, calculated columns, and tables Background in retail, hospitality, or gaming/gambling sectors. Why Join Buzz Bingo? Work on impactful projects that shape customer experiences across the UK. A collaborative, supportive environment where innovation is encouraged. Opportunities to learn, grow, and work with cutting-edge technologies. Ready to make an impact? Apply now and help us build secure, scalable, and innovative data solutions for Buzz Bingo!
05/12/2025
Full time
Job Title: Data Engineer Location: Hybrid Contract Type: Permanent / Full-Time About the Role Are you passionate about technology and eager to make a real impact? At Buzz Bingo, we're looking for a Data Engineer who thrives on innovation and enjoys working across a diverse technology stack. The systems you'll support underpin both our in-club and online customer experiences, giving you the opportunity to influence how thousands of people interact with Buzz Bingo every day. What You'll Do Data Pipeline Development: Design, implement, and maintain robust ETL/ELT pipelines for ingesting and transforming data from multiple sources. Data Modelling: Create and maintain models that support analytics and reporting needs, ensuring data integrity and consistency. Database Management: Administer and optimize relational databases for efficient storage and retrieval of large datasets. Collaboration: Work closely with software engineers, analysts, and business teams to deliver secure, reusable, and efficient data solutions. Data Quality Assurance: Implement checks and monitoring processes to ensure accuracy and reliability. Documentation: Maintain detailed technical documentation for data architectures, pipeline designs, and operational procedures. Performance Tuning: Analyse and optimize workflows for performance and cost efficiency. Innovation: Stay current with emerging technologies and best practices to continuously improve our data engineering capabilities. What You'll Get in Return - 24/7 access to GPs, mental health support, and more for you and your family Thrive App - NHS-approved mental wellbeing support Buzz Brights Apprenticeships & Buzz Learning - access to 100s of online courses Buzz Brilliance Awards - employee recognition scheme 5 weeks annual leave plus public holidays (pro-rated for part-time roles) Holiday Buy Scheme - purchase an extra week of holiday (eligibility applies) 50% staff discount on bingo tickets, food, and soft drinks Refer a Friend Scheme Life Assurance & Pension Scheme Access to trained Mental Health Advocates What We're Looking For Essential Skills & Experience: Proven experience as a Data Engineer or similar role, with strong knowledge of data warehousing and modelling. Proficiency in C#, Python, Java, or Scala . Hands-on experience with ETL tools (e.g., SSIS) and orchestration tools (e.g., Azure Data Factory). Strong SQL skills and experience with relational databases (MSSQL, PostgreSQL, MySQL). Familiarity with Azure services (Fabric, Azure SQL, Synapse Analytics, Blob Storage) and hybrid cloud/on-prem solutions. Understanding of data security best practices , GDPR compliance, and governance frameworks. Strong experience with data visualization tools (Power BI, Tableau, SSRS). Knowledge of CI/CD pipelines and version control (Git). Experience with SSAS cubes, Azure-based data pipelines, and containerization technologies. Must have a full UK Driving Licence and access to your own vehicle. Desirable: Familiarity with DAX Studio for performance tuning and query diagnostics. Strong proficiency in DAX (Data Analysis Expressions) for creating complex measures, calculated columns, and tables Background in retail, hospitality, or gaming/gambling sectors. Why Join Buzz Bingo? Work on impactful projects that shape customer experiences across the UK. A collaborative, supportive environment where innovation is encouraged. Opportunities to learn, grow, and work with cutting-edge technologies. Ready to make an impact? Apply now and help us build secure, scalable, and innovative data solutions for Buzz Bingo!
1st Line Support Analyst up to £28,000 per annum Bromley, Kent Permanent Full Time We have an exciting opportunity for a 1st Line support analyst in our Service Desk team. Using your skills in technical analysis and 1st Line Support you will be responsible for supporting our internal employees, assisting with PC, applications, server, networking and hardware issues either in person, email, Teams, or via phone. You will be resolving issues in a timely manner and taking ownership of tasks allocated to you, escalating issues to 2nd and 3rd Line Support. Your day to day will include: Dealing with Microsoft operating systems (e.g. Windows 11, Windows server, Microsoft Office 365), networking and Active Directory Troubleshooting MS Office, antivirus software Analysing, prioritising and fixing all requests for both Head Office and Field staff and escalate issues to 3rd line as appropriate Configuring/decommissioning users Building and configuring desktops/laptops Monitoring and checking backups, capacity, security, hardware/software and operating system issues with the fileservers and network equipment Monitoring and checking system logs Ensuring anti-virus/anti-spam is current and kept up to date on all devices Assisting and participating in project work Ensuring prioritisation of daily workload Assisting with the rollout of software updates for both Head Office and Field users (SCCM knowledge would be beneficial to this role) Overseeing stock allocation in the Computer Room Comprehensive support for Microsoft environments Advanced troubleshooting of Microsoft Office & security applications Incident management and resolution User account lifecycle management Hardware and device setup Backup and system monitoring Log analysis and proactive maintenance Endpoint security management Collaboration with 1st Line Support Participation in IT projects Software deployment and patch management Asset and inventory management What we need from you: Proven experience working in a Service Desk function/ 1st Line Support Strong expertise in Windows 10/11 Proven experience with MS Office 365 Ability to work independently on 2nd line technical issues Strong understanding of Active Directory administration Expertise in Microsoft 365 ecosystem - Support and configuration of Exchange Online, OneDrive, SharePoint, Teams, and endpoint management. Proficiency in remote access tools such as LogMeIn, TeamViewer, or Microsoft Remote Desktop. Comprehensive knowledge of PC hardware and software setup/configuration - Including OS installation, driver management, and troubleshooting hardware failures. Fundamental understanding of networking - TCP/IP, DNS, DHCP, VPN, VLANs, and basic firewall configurations. ITIL framework awareness - Understanding of incident, problem, and change management processes within an ITIL-based service environment. Security awareness and best practices - Understanding of cybersecurity fundamentals, MFA, endpoint security solutions, and compliance requirements. Proven experience in Windows 10/11 Understanding and or knowledge of HaloITSM Good understanding of configuration of Active Directory Experience of Remote Access tools such as Log Me In Good understanding of PC hardware/software set-up/configuration and TCP/IP Technical experience in video conferencing, AV setups, telephone systems, Teams meeting rooms and preventative maintenance Experience of Incident and problem management from initiation through to closure Ability to create clear, concise, and user-friendly Knowledge Articles and Standard Operating Procedures (SOPs), ensuring documentation is accurate, up-to-date, and aligned with ITIL best practices. Able to work under pressure and to defined deadlines Good problem-solving skills Exceptional telephone manner Basic understanding of networks Supporting VIPs and ExCo members Full driving licence and own car preferred to be able to attend IT emergencies. Qualifications Microsoft 365 Fundamentals (MS-900) - essential ITIL foundation v3 - ideal ITSM platforms like Halo, FreshService, Service Now, Ivanti - preferred SCCM, WDS - preferred You will be required to work 40 hours per week. Monday to Friday. You will do an 8-hour shift, start time is 7.30am with 45 minutes lunch break. You will also be required to work an out of hours shift on a 1 week in 3 rota basis. This will be to You may be required to assist with critical system maintenance and updates that need to be performed outside of normal working hours to minimise disruption to business operations. assist in the systems maintenance tasks that cannot be performed during normal working hours. What we offer you: Basic salary up to £28,000 per annum. Bonus up to 7% dependant on your performance and company performance. Contributory Pension Plan (Company matches up to 5%). 25 days plus bank holidays. Life Assurance. 4x times pensionable earnings. Season Ticket Loan Employee Support Scheme Free Foresters Go Membership (Claimed back once ISA set up) plus additional 3% allocation rate We are a purpose driven organisation and we want to enable everyone that is a part of Foresters to channel their passion and enthusiasm into the charitable efforts that you care about. That is why we have created the Working for Purpose programme where we give you 1 day to volunteer with the charity of your choice. About us Foresters Financial is not your typical financial services provider. Those who join our purpose-driven organisation enjoy a culture of collaboration, creativity, and mutual respect and are challenged to do their best to make a difference every day. We help everyday families achieve their financial goals and make a lasting difference in their lives and communities. What we do We help everyday families achieve their financial goals and make a lasting difference in their lives and communities. We will continue to do this by employing enthusiastic and talented Financial Advisers working across the country and equally talented people to be based at our Head Office in Bromley.
05/12/2025
Full time
1st Line Support Analyst up to £28,000 per annum Bromley, Kent Permanent Full Time We have an exciting opportunity for a 1st Line support analyst in our Service Desk team. Using your skills in technical analysis and 1st Line Support you will be responsible for supporting our internal employees, assisting with PC, applications, server, networking and hardware issues either in person, email, Teams, or via phone. You will be resolving issues in a timely manner and taking ownership of tasks allocated to you, escalating issues to 2nd and 3rd Line Support. Your day to day will include: Dealing with Microsoft operating systems (e.g. Windows 11, Windows server, Microsoft Office 365), networking and Active Directory Troubleshooting MS Office, antivirus software Analysing, prioritising and fixing all requests for both Head Office and Field staff and escalate issues to 3rd line as appropriate Configuring/decommissioning users Building and configuring desktops/laptops Monitoring and checking backups, capacity, security, hardware/software and operating system issues with the fileservers and network equipment Monitoring and checking system logs Ensuring anti-virus/anti-spam is current and kept up to date on all devices Assisting and participating in project work Ensuring prioritisation of daily workload Assisting with the rollout of software updates for both Head Office and Field users (SCCM knowledge would be beneficial to this role) Overseeing stock allocation in the Computer Room Comprehensive support for Microsoft environments Advanced troubleshooting of Microsoft Office & security applications Incident management and resolution User account lifecycle management Hardware and device setup Backup and system monitoring Log analysis and proactive maintenance Endpoint security management Collaboration with 1st Line Support Participation in IT projects Software deployment and patch management Asset and inventory management What we need from you: Proven experience working in a Service Desk function/ 1st Line Support Strong expertise in Windows 10/11 Proven experience with MS Office 365 Ability to work independently on 2nd line technical issues Strong understanding of Active Directory administration Expertise in Microsoft 365 ecosystem - Support and configuration of Exchange Online, OneDrive, SharePoint, Teams, and endpoint management. Proficiency in remote access tools such as LogMeIn, TeamViewer, or Microsoft Remote Desktop. Comprehensive knowledge of PC hardware and software setup/configuration - Including OS installation, driver management, and troubleshooting hardware failures. Fundamental understanding of networking - TCP/IP, DNS, DHCP, VPN, VLANs, and basic firewall configurations. ITIL framework awareness - Understanding of incident, problem, and change management processes within an ITIL-based service environment. Security awareness and best practices - Understanding of cybersecurity fundamentals, MFA, endpoint security solutions, and compliance requirements. Proven experience in Windows 10/11 Understanding and or knowledge of HaloITSM Good understanding of configuration of Active Directory Experience of Remote Access tools such as Log Me In Good understanding of PC hardware/software set-up/configuration and TCP/IP Technical experience in video conferencing, AV setups, telephone systems, Teams meeting rooms and preventative maintenance Experience of Incident and problem management from initiation through to closure Ability to create clear, concise, and user-friendly Knowledge Articles and Standard Operating Procedures (SOPs), ensuring documentation is accurate, up-to-date, and aligned with ITIL best practices. Able to work under pressure and to defined deadlines Good problem-solving skills Exceptional telephone manner Basic understanding of networks Supporting VIPs and ExCo members Full driving licence and own car preferred to be able to attend IT emergencies. Qualifications Microsoft 365 Fundamentals (MS-900) - essential ITIL foundation v3 - ideal ITSM platforms like Halo, FreshService, Service Now, Ivanti - preferred SCCM, WDS - preferred You will be required to work 40 hours per week. Monday to Friday. You will do an 8-hour shift, start time is 7.30am with 45 minutes lunch break. You will also be required to work an out of hours shift on a 1 week in 3 rota basis. This will be to You may be required to assist with critical system maintenance and updates that need to be performed outside of normal working hours to minimise disruption to business operations. assist in the systems maintenance tasks that cannot be performed during normal working hours. What we offer you: Basic salary up to £28,000 per annum. Bonus up to 7% dependant on your performance and company performance. Contributory Pension Plan (Company matches up to 5%). 25 days plus bank holidays. Life Assurance. 4x times pensionable earnings. Season Ticket Loan Employee Support Scheme Free Foresters Go Membership (Claimed back once ISA set up) plus additional 3% allocation rate We are a purpose driven organisation and we want to enable everyone that is a part of Foresters to channel their passion and enthusiasm into the charitable efforts that you care about. That is why we have created the Working for Purpose programme where we give you 1 day to volunteer with the charity of your choice. About us Foresters Financial is not your typical financial services provider. Those who join our purpose-driven organisation enjoy a culture of collaboration, creativity, and mutual respect and are challenged to do their best to make a difference every day. We help everyday families achieve their financial goals and make a lasting difference in their lives and communities. What we do We help everyday families achieve their financial goals and make a lasting difference in their lives and communities. We will continue to do this by employing enthusiastic and talented Financial Advisers working across the country and equally talented people to be based at our Head Office in Bromley.
Our Cyber team look after some complicated and compelling areas within Aero, Defence and Security. If you can lead from the front, work with a large and complex Defence account and have proven SOC experience. We have a lot to offer! Our new position of Lead SOC Analyst will direct a team of SOC Analysts, conduct monitoring and triage of alerts associated with host and network security events for our client's critical infrastructure and support the SOC through both delivery of client work and adding skills and ideas to this already diverse team. Come and make a significant impact on our long-term success. Hybrid role based 1 to 2 days on site in Gosport. Please note you do need to be eligible for DV Clearance for this role. What you'll be doing: Lead and empower a team of SOC analysts, providing mentoring, performance management, and career progression opportunities. Monitor, triage, and investigate security incidents on critical client infrastructure. Perform in-depth analysis of network traffic, logs, and system events to identify potential security threats and vulnerabilities. Provide Incident Response support. Maintain, improve and develop team knowledge of SOC tools, security operations and triage. Prepare reports for managed clients to both technical and non-technical audiences. Analyse and improve detection rules and use cases in line with Mitre Att&ck and threat-informed defence. Represent the SOC within Stakeholders meetings. Ability to work in a hybrid approach from home and our Gosport office location. What you'll bring: ? Experience in Security Operations Centre. People management experience to help develop Analysts and lead careers. Experience of using Microsoft Sentinel and Splunk. Knowledge and experience with Mitre Att&ck Framework. Solid ability to lead teams while staying hands-on with security operations. Strong influencing skills and ability to persuade others, with a broad understanding of all aspects of SOC services. Solid grasp of client-server applications, multi-tier web applications, relational databases, firewalls, VPNs, and enterprise AntiVirus products. It would be great if you had: ? Static malware analysis and reverse engineering. Programming and scripting such as Python, Perl, Bash, PowerShell, C++. CREST Practitioner Intrusion Analyst/Blue Teams Level 1 or other SOC related certifications. Experience with SIEM technologies, namely Sentinel and Splunk. If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: Permanent Location: Hybrid: Gosport 1 to 2 days per week Security Clearance Level: Eligible for DV Clearance Internal Recruiter: Jane Salary: £60K Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund Loved reading about this job and want to know more about us? Sopra Steria's Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client's goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK's most complex safety- and security-critical markets.
05/12/2025
Full time
Our Cyber team look after some complicated and compelling areas within Aero, Defence and Security. If you can lead from the front, work with a large and complex Defence account and have proven SOC experience. We have a lot to offer! Our new position of Lead SOC Analyst will direct a team of SOC Analysts, conduct monitoring and triage of alerts associated with host and network security events for our client's critical infrastructure and support the SOC through both delivery of client work and adding skills and ideas to this already diverse team. Come and make a significant impact on our long-term success. Hybrid role based 1 to 2 days on site in Gosport. Please note you do need to be eligible for DV Clearance for this role. What you'll be doing: Lead and empower a team of SOC analysts, providing mentoring, performance management, and career progression opportunities. Monitor, triage, and investigate security incidents on critical client infrastructure. Perform in-depth analysis of network traffic, logs, and system events to identify potential security threats and vulnerabilities. Provide Incident Response support. Maintain, improve and develop team knowledge of SOC tools, security operations and triage. Prepare reports for managed clients to both technical and non-technical audiences. Analyse and improve detection rules and use cases in line with Mitre Att&ck and threat-informed defence. Represent the SOC within Stakeholders meetings. Ability to work in a hybrid approach from home and our Gosport office location. What you'll bring: ? Experience in Security Operations Centre. People management experience to help develop Analysts and lead careers. Experience of using Microsoft Sentinel and Splunk. Knowledge and experience with Mitre Att&ck Framework. Solid ability to lead teams while staying hands-on with security operations. Strong influencing skills and ability to persuade others, with a broad understanding of all aspects of SOC services. Solid grasp of client-server applications, multi-tier web applications, relational databases, firewalls, VPNs, and enterprise AntiVirus products. It would be great if you had: ? Static malware analysis and reverse engineering. Programming and scripting such as Python, Perl, Bash, PowerShell, C++. CREST Practitioner Intrusion Analyst/Blue Teams Level 1 or other SOC related certifications. Experience with SIEM technologies, namely Sentinel and Splunk. If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: Permanent Location: Hybrid: Gosport 1 to 2 days per week Security Clearance Level: Eligible for DV Clearance Internal Recruiter: Jane Salary: £60K Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund Loved reading about this job and want to know more about us? Sopra Steria's Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client's goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK's most complex safety- and security-critical markets.
Macildowie Recruitment and Retention
Evesham, Worcestershire
IT Support Analyst Permanent Evesham £30,000 - £35,000 Are you ready to take your IT career to the next level? If you're passionate about real-world technology, problem-solving, and continuous development, we have an exciting opportunity for you! Our client is seeking an experienced IT Support Analyst to join their friendly and professional team based in Evesham. This is an onsite role, giving you the chance to collaborate in-person with a talented team and work directly with cutting-edge technologies. The position offers a unique opportunity to learn, develop, and grow while making a tangible impact to the business and the organisations they work with. Why is this role a fantastic opportunity for you? Work Onsite, Work Smart : This role is based at our client's office in Evesham, ensuring you have direct access to the team and the tech you need to thrive. Collaborating in person fosters an innovative and dynamic environment, allowing for faster problem-solving and creative solutions. Professional Growth : As an IT Support Analyst, you'll have the chance to continuously learn and expand your skillset with exposure to real-time technologies, IT systems, and innovative solutions. Impactful Work : You'll support cutting-edge IT and customer projects, enhance security measures, and ensure the smooth running of vital systems. Diverse Challenges : This isn't just about routine IT support. You'll be part of a team that automates processes, implements disaster recovery plans, and plays an essential role in the business's continuous improvement. What You'll Do: Provide essential IT support, managing service requests, incidents, and problems via Jira-based ITSM. Set up new equipment for incoming employees, including printers, laptops, and configuring necessary systems and software. Manage user onboarding, including setting up accounts, configuring access, and issuing passwords to ensure smooth integration into the company systems. Deploy new systems/services on secure infrastructure, working with tools like Ansible and Chocolatey. Maintain and upgrade systems, performing proactive monitoring to identify potential issues before they arise. Work on exciting projects that make a real difference. Assist with ISO 27001 compliance, security, and disaster recovery plans. Collaborate with various teams to ensure the seamless running of IT infrastructure and systems. What We're Looking For: Professional experience in a similar IT support role. Knowledge of IT infrastructure, networking, routing protocols, VPN, firewall, and WAN technologies. Experience with Windows Server, Active Directory, and CI/CD pipelines. Strong communication and problem-solving skills. Certifications such as CompTIA Network+, CompTIA Security+, or CCNA would be beneficial. The Perks: Competitive Salary : £30,000 - £35,000 depending on experience. Healthcare : Your well-being matters. Training Allowance : For your continuous professional development. Pension Scheme : Planning for your future. Ready to take your IT career to new heights? This is an exciting chance to not only advance your technical skills but to be part of an innovative company . If you're passionate about technology and thrive in an onsite, collaborative environment, apply today! Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography. Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. If you would like information on how we will process your data please go to our website (macildowie) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise. Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.
05/12/2025
Full time
IT Support Analyst Permanent Evesham £30,000 - £35,000 Are you ready to take your IT career to the next level? If you're passionate about real-world technology, problem-solving, and continuous development, we have an exciting opportunity for you! Our client is seeking an experienced IT Support Analyst to join their friendly and professional team based in Evesham. This is an onsite role, giving you the chance to collaborate in-person with a talented team and work directly with cutting-edge technologies. The position offers a unique opportunity to learn, develop, and grow while making a tangible impact to the business and the organisations they work with. Why is this role a fantastic opportunity for you? Work Onsite, Work Smart : This role is based at our client's office in Evesham, ensuring you have direct access to the team and the tech you need to thrive. Collaborating in person fosters an innovative and dynamic environment, allowing for faster problem-solving and creative solutions. Professional Growth : As an IT Support Analyst, you'll have the chance to continuously learn and expand your skillset with exposure to real-time technologies, IT systems, and innovative solutions. Impactful Work : You'll support cutting-edge IT and customer projects, enhance security measures, and ensure the smooth running of vital systems. Diverse Challenges : This isn't just about routine IT support. You'll be part of a team that automates processes, implements disaster recovery plans, and plays an essential role in the business's continuous improvement. What You'll Do: Provide essential IT support, managing service requests, incidents, and problems via Jira-based ITSM. Set up new equipment for incoming employees, including printers, laptops, and configuring necessary systems and software. Manage user onboarding, including setting up accounts, configuring access, and issuing passwords to ensure smooth integration into the company systems. Deploy new systems/services on secure infrastructure, working with tools like Ansible and Chocolatey. Maintain and upgrade systems, performing proactive monitoring to identify potential issues before they arise. Work on exciting projects that make a real difference. Assist with ISO 27001 compliance, security, and disaster recovery plans. Collaborate with various teams to ensure the seamless running of IT infrastructure and systems. What We're Looking For: Professional experience in a similar IT support role. Knowledge of IT infrastructure, networking, routing protocols, VPN, firewall, and WAN technologies. Experience with Windows Server, Active Directory, and CI/CD pipelines. Strong communication and problem-solving skills. Certifications such as CompTIA Network+, CompTIA Security+, or CCNA would be beneficial. The Perks: Competitive Salary : £30,000 - £35,000 depending on experience. Healthcare : Your well-being matters. Training Allowance : For your continuous professional development. Pension Scheme : Planning for your future. Ready to take your IT career to new heights? This is an exciting chance to not only advance your technical skills but to be part of an innovative company . If you're passionate about technology and thrive in an onsite, collaborative environment, apply today! Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography. Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. If you would like information on how we will process your data please go to our website (macildowie) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise. Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.
Infrastructure Test Analyst + Hybrid / London + 40,000 to 45,000 per annum + benefits The Client: UK-based consultancy that helps organisations deliver digital transformation - offering managed services, cloud infrastructure and professional services (often around Microsoft Cloud) The Role: We're looking for an Infrastructure Test Analyst who lives and breathes the foundations of modern platforms-networks, servers, cloud, deployments, the whole engine room. If you enjoy validating complex systems, spotting weaknesses before they become outages, and generally keeping chaos at bay, you'll fit right in. Testing infrastructure across network layers, compute, storage, virtualisation, and cloud services. Running performance, failover, resilience, capacity, and security tests that actually mean something. Ensuring CI/CD pipelines, deployment automation, and environments are built, configured, and behaving correctly. Using observability tools (Splunk, Prometheus, CloudWatch, etc.) to track down issues before they become incidents. Producing concise technical documentation-test plans, validation reports, defect logs-nothing fluffy. Driving infrastructure testing automation using scripting and pipeline integration. What You'll Bring Solid experience testing infrastructure across Windows/Linux, virtualised platforms, and cloud (Azure/AWS/GCP). Strong understanding of networking fundamentals, load balancing, firewalls, DNS, certificates, and IAM. Hands-on experience with CI/CD tooling such as Azure DevOps, GitLab, or Jenkins. Comfort working with logs, metrics, traces, and diagnostic tooling. Scripting skills in PowerShell, Bash, or Python. Desirable: Knowledge of Terraform, Bicep/ARM, Ansible, or container platforms (Docker/Kubernetes). Experience with performance test tooling or chaos/failover frameworks. Relevant certifications (cloud, networking, ISTQB). Who You Are You're analytical, unflappable, and a natural problem-solver. You communicate clearly, you push for good engineering practice, and you don't panic when the monitoring dashboard turns red-you get curious. If you want to work in an environment where infrastructure actually gets the attention it deserves, we'd love to hear from you.
05/12/2025
Full time
Infrastructure Test Analyst + Hybrid / London + 40,000 to 45,000 per annum + benefits The Client: UK-based consultancy that helps organisations deliver digital transformation - offering managed services, cloud infrastructure and professional services (often around Microsoft Cloud) The Role: We're looking for an Infrastructure Test Analyst who lives and breathes the foundations of modern platforms-networks, servers, cloud, deployments, the whole engine room. If you enjoy validating complex systems, spotting weaknesses before they become outages, and generally keeping chaos at bay, you'll fit right in. Testing infrastructure across network layers, compute, storage, virtualisation, and cloud services. Running performance, failover, resilience, capacity, and security tests that actually mean something. Ensuring CI/CD pipelines, deployment automation, and environments are built, configured, and behaving correctly. Using observability tools (Splunk, Prometheus, CloudWatch, etc.) to track down issues before they become incidents. Producing concise technical documentation-test plans, validation reports, defect logs-nothing fluffy. Driving infrastructure testing automation using scripting and pipeline integration. What You'll Bring Solid experience testing infrastructure across Windows/Linux, virtualised platforms, and cloud (Azure/AWS/GCP). Strong understanding of networking fundamentals, load balancing, firewalls, DNS, certificates, and IAM. Hands-on experience with CI/CD tooling such as Azure DevOps, GitLab, or Jenkins. Comfort working with logs, metrics, traces, and diagnostic tooling. Scripting skills in PowerShell, Bash, or Python. Desirable: Knowledge of Terraform, Bicep/ARM, Ansible, or container platforms (Docker/Kubernetes). Experience with performance test tooling or chaos/failover frameworks. Relevant certifications (cloud, networking, ISTQB). Who You Are You're analytical, unflappable, and a natural problem-solver. You communicate clearly, you push for good engineering practice, and you don't panic when the monitoring dashboard turns red-you get curious. If you want to work in an environment where infrastructure actually gets the attention it deserves, we'd love to hear from you.
Senior Security & Compliance Consultant & Architect Location: Hybrid - Manchester HQ with occasional customer site visits as required Salary: Dependant on Experience Please note - We cannot accept candidates who are currently on, or may require a Visa at this or any time. Overview This role exists to strengthen and mature the security capability across consultancy, architecture, and technical delivery. The successful candidate will design pragmatic security controls, produce actionable roadmaps, understand frameworks such as ISO 27001, CE+, NIST, CIS, and MOD/DEFSTAN, and ensure these controls are implemented effectively across customer environments. A key part of this role is working closely with the security-focused support desk analysts, providing ongoing mentoring, technical guidance, and structured development. This position will help shape and accelerate the growth of the Managed Security Services (MSS) offering. Key Responsibilities: Security Architecture & Technical Direction Define and lead the technical security direction across Microsoft 365, identity, endpoint, network, and cloud layers Translate framework requirements into practical, phased roadmaps for customer environments Perform environment reviews and define realistic uplift plans that balance risk, user experience, and operational impact Ensure architectural decisions are scalable, consistent, and repeatable across multi-tenant estates Framework & Compliance Interpretation Interpret ISO 27001, CE+, NIST CSF, CIS Benchmarks and MOD/DEFSTAN controls into implementable technical actions Support structured assessments and develop remediation plans with clear prioritisation. Provide the why behind recommendations to achieve stakeholder buy-in and avoid heavy-handed approaches Consultancy & Customer Engagement Act as a senior security advisor to customers at both technical and leadership levels Communicate security concepts clearly and confidently, tailoring detail to the audience Present options and risk-based reasoning Support pre-sales, account management, engineering, and service teams with expert security guidance Technical Delivery & Implementation Lead the end-to-end delivery of complex security transformation programmes, including identity re-architecture, Zero Trust alignment, and phased implementation of modern security controls across multi-tenant estates Design and implement Conditional Access frameworks that account for risk-based policies, break-glass strategy, device trust, session controls, privileged access scenarios, and operational edge-cases Oversee full Intune security baselining, including secure device provisioning, compliance models, remediation scripts, endpoint hardening, managed configurations, and integration with incident response Architect and tune the Microsoft Defender XDR stack, including advanced hunting, alert tuning, automation rules, vulnerability management, attack surface reduction, and integration with SOC workflows Design firewall and network segmentation strategies that reflect real operational usage, least privilege principles, east-west traffic controls, VPN hardening, and isolation of high-risk or high-value assets Implement identity governance and access control models covering privileged identity management, entitlement workflows, elevated access justification, and audit-ready forensic traceability Build out logging, monitoring, and incident response capabilities, ensuring telemetry is collected, correlated, enriched, and actionable for both engineering and SOC teams Champion technical evidence collection and audit readiness, ensuring controls are measurable, repeatable, and presented clearly during customer or external audits Validate end-to-end outcomes, confirm alignment between design intent and implementation, and ensure security uplift is embedded into operational practice rather than left as one-off actions Mentoring & MSS Growth Work closely with our security-focused support desk analyst, providing hands-on mentoring, coaching, and progression pathways Help define the processes, standards, and technical methods that underpin Managed Security Services (MSS) Ensure the internal team understands how and why controls are implemented to drive capability growth across the whole business Internal Capability Development Improve internal documentation, repeatable processes, and delivery frameworks Provide architectural oversight across security projects and initiatives Contribute to long-term planning for security service evolution Required Experience & Skills Technical Expertise Strong hands-on experience with Microsoft cloud security (Entra ID, Conditional Access, Intune, Defender XDR) Ability to design secure configurations across identity, endpoint, and network layers Proven experience delivering end-to-end security uplift projects Solid understanding of Zero Trust concepts and modern security architecture Framework Knowledge Practical understanding of ISO 27001, Cyber Essentials Plus, NIST CSF, CIS Benchmarks and similar Frameworks Experience turning framework requirements into realistic, implementable controls Comfortable producing structured gap analyses and remediation pathways Consultancy & Communication Skilled in presenting complex security concepts in simple, actionable terms Able to influence decision-making through clarity, options, and rationale Confident working directly with stakeholders ranging from engineers to leadership teams Professional Background Experience in an MSP, consultancy, or multi-tenant environment Exposure to defence, MOD, or high-assurance environments is strongly beneficial Security certifications advantageous (AZ-500, SC-100, SC-300, CISSP, CISM etc.)
05/12/2025
Full time
Senior Security & Compliance Consultant & Architect Location: Hybrid - Manchester HQ with occasional customer site visits as required Salary: Dependant on Experience Please note - We cannot accept candidates who are currently on, or may require a Visa at this or any time. Overview This role exists to strengthen and mature the security capability across consultancy, architecture, and technical delivery. The successful candidate will design pragmatic security controls, produce actionable roadmaps, understand frameworks such as ISO 27001, CE+, NIST, CIS, and MOD/DEFSTAN, and ensure these controls are implemented effectively across customer environments. A key part of this role is working closely with the security-focused support desk analysts, providing ongoing mentoring, technical guidance, and structured development. This position will help shape and accelerate the growth of the Managed Security Services (MSS) offering. Key Responsibilities: Security Architecture & Technical Direction Define and lead the technical security direction across Microsoft 365, identity, endpoint, network, and cloud layers Translate framework requirements into practical, phased roadmaps for customer environments Perform environment reviews and define realistic uplift plans that balance risk, user experience, and operational impact Ensure architectural decisions are scalable, consistent, and repeatable across multi-tenant estates Framework & Compliance Interpretation Interpret ISO 27001, CE+, NIST CSF, CIS Benchmarks and MOD/DEFSTAN controls into implementable technical actions Support structured assessments and develop remediation plans with clear prioritisation. Provide the why behind recommendations to achieve stakeholder buy-in and avoid heavy-handed approaches Consultancy & Customer Engagement Act as a senior security advisor to customers at both technical and leadership levels Communicate security concepts clearly and confidently, tailoring detail to the audience Present options and risk-based reasoning Support pre-sales, account management, engineering, and service teams with expert security guidance Technical Delivery & Implementation Lead the end-to-end delivery of complex security transformation programmes, including identity re-architecture, Zero Trust alignment, and phased implementation of modern security controls across multi-tenant estates Design and implement Conditional Access frameworks that account for risk-based policies, break-glass strategy, device trust, session controls, privileged access scenarios, and operational edge-cases Oversee full Intune security baselining, including secure device provisioning, compliance models, remediation scripts, endpoint hardening, managed configurations, and integration with incident response Architect and tune the Microsoft Defender XDR stack, including advanced hunting, alert tuning, automation rules, vulnerability management, attack surface reduction, and integration with SOC workflows Design firewall and network segmentation strategies that reflect real operational usage, least privilege principles, east-west traffic controls, VPN hardening, and isolation of high-risk or high-value assets Implement identity governance and access control models covering privileged identity management, entitlement workflows, elevated access justification, and audit-ready forensic traceability Build out logging, monitoring, and incident response capabilities, ensuring telemetry is collected, correlated, enriched, and actionable for both engineering and SOC teams Champion technical evidence collection and audit readiness, ensuring controls are measurable, repeatable, and presented clearly during customer or external audits Validate end-to-end outcomes, confirm alignment between design intent and implementation, and ensure security uplift is embedded into operational practice rather than left as one-off actions Mentoring & MSS Growth Work closely with our security-focused support desk analyst, providing hands-on mentoring, coaching, and progression pathways Help define the processes, standards, and technical methods that underpin Managed Security Services (MSS) Ensure the internal team understands how and why controls are implemented to drive capability growth across the whole business Internal Capability Development Improve internal documentation, repeatable processes, and delivery frameworks Provide architectural oversight across security projects and initiatives Contribute to long-term planning for security service evolution Required Experience & Skills Technical Expertise Strong hands-on experience with Microsoft cloud security (Entra ID, Conditional Access, Intune, Defender XDR) Ability to design secure configurations across identity, endpoint, and network layers Proven experience delivering end-to-end security uplift projects Solid understanding of Zero Trust concepts and modern security architecture Framework Knowledge Practical understanding of ISO 27001, Cyber Essentials Plus, NIST CSF, CIS Benchmarks and similar Frameworks Experience turning framework requirements into realistic, implementable controls Comfortable producing structured gap analyses and remediation pathways Consultancy & Communication Skilled in presenting complex security concepts in simple, actionable terms Able to influence decision-making through clarity, options, and rationale Confident working directly with stakeholders ranging from engineers to leadership teams Professional Background Experience in an MSP, consultancy, or multi-tenant environment Exposure to defence, MOD, or high-assurance environments is strongly beneficial Security certifications advantageous (AZ-500, SC-100, SC-300, CISSP, CISM etc.)
DO NOT APPLY IF YOU WERE NOT BORN IN THE UK Job title: Energy and Water Data Analyst Location: Broughton Job Type: Contract This dynamic Energy and Water Data Analyst role offers an exciting opportunity to join a leading organisation and make a significant impact on their sustainability initiatives. The Energy and Water Data Analyst will be responsible for managing the company's energy management system, analysing data, and supporting compliance and infrastructure projects. As the Energy and Water Data Analyst, you will: - Act as the UK resource data expert, ensuring the Energy Management System (EnMS) and associated platforms are configured to manage high-quality data. - Perform complex data analysis to identify trends, consumption anomalies, and opportunities for improvement in energy and water usage. - Define, create, and publish meaningful reports for operational use and management review, focusing on the development and monitoring of relevant Energy Performance Indicators (EnPIs) and water-related KPIs. - Provide specialist water service management and energy data advice to site teams, project teams, and maintenance providers to ensure compliance with current legislation, regulations, and best practices. - Support the definition and implementation of energy and CO2 reduction roadmaps, as well as the deployment of company-wide water objectives and targets. - Assist in the preparation of Opex and Capex budgets, providing data and costs to support capital investment cases, and support the delivery of capital investment projects. - Ensure company compliance through regular audits, including contractor audits, and support the maintenance of environmental standards (e.g., ISO 50001). To be successful in this role, the ideal candidate will have a minimum of 5 years' professional experience in the energy/environmental management field, with a focus on large, developed sites and facility management environments. Strong technical expertise in energy and water data management, as well as a proven ability to interpret policy, legislation, regulations, and national codes of practice, are essential. If you are interested in this position and would like to know more, please apply with an updated CV and one of our consultants will be in touch. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
05/12/2025
Contractor
DO NOT APPLY IF YOU WERE NOT BORN IN THE UK Job title: Energy and Water Data Analyst Location: Broughton Job Type: Contract This dynamic Energy and Water Data Analyst role offers an exciting opportunity to join a leading organisation and make a significant impact on their sustainability initiatives. The Energy and Water Data Analyst will be responsible for managing the company's energy management system, analysing data, and supporting compliance and infrastructure projects. As the Energy and Water Data Analyst, you will: - Act as the UK resource data expert, ensuring the Energy Management System (EnMS) and associated platforms are configured to manage high-quality data. - Perform complex data analysis to identify trends, consumption anomalies, and opportunities for improvement in energy and water usage. - Define, create, and publish meaningful reports for operational use and management review, focusing on the development and monitoring of relevant Energy Performance Indicators (EnPIs) and water-related KPIs. - Provide specialist water service management and energy data advice to site teams, project teams, and maintenance providers to ensure compliance with current legislation, regulations, and best practices. - Support the definition and implementation of energy and CO2 reduction roadmaps, as well as the deployment of company-wide water objectives and targets. - Assist in the preparation of Opex and Capex budgets, providing data and costs to support capital investment cases, and support the delivery of capital investment projects. - Ensure company compliance through regular audits, including contractor audits, and support the maintenance of environmental standards (e.g., ISO 50001). To be successful in this role, the ideal candidate will have a minimum of 5 years' professional experience in the energy/environmental management field, with a focus on large, developed sites and facility management environments. Strong technical expertise in energy and water data management, as well as a proven ability to interpret policy, legislation, regulations, and national codes of practice, are essential. If you are interested in this position and would like to know more, please apply with an updated CV and one of our consultants will be in touch. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
IT Service Management Analyst/Problem Manager - ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular focus on Root Cause Analysis (RCA). Working within a small but dedicated ITIL focussed Service Management function which aims to ensure the reliability, performance, and continual improvement of critical business systems (Applications and Infrastructure). You'll work with technical teams and service owners to uncover root causes behind major incidents and implement long-term solutions that prevent recurrence. As the Problem Manager Analyst/IT Service Management Analyst, you'll focus on Problem Management, leading structured investigations, facilitating Root Cause Analysis sessions, and embedding preventative measures that strengthen the service landscape. You'll also play a key role in supporting Incident and major incident management, ensuring a seamless link between reactive issue resolution and proactive service improvement. As such key responsibilities will include: Ownership and lead the Problem Management process from identification through to closure, aligned with ITIL v4 principles. Proactively identify problem trends from incident data, monitoring tools, and stakeholder feedback. Facilitate Root Cause Analysis (RCA) sessions using structured methodologies such as 5 Whys, Fishbone, or Kepner-Tregoe. Maintain the Known Error Database (KEDB), ensuring accurate documentation of workarounds and permanent fixes. Collaborate with technical and operational teams to define and implement corrective and preventative actions. Track and report on problem resolution progress, ensuring accountability and measurable improvement. Drive Continual Service Improvement (CSI) initiatives based on problem insights and service performance data. Support Incident and Major Incident Management, ensuring effective communication and rapid restoration of service. Provide cover for Change Management during absences or peak periods, reviewing changes for risk and readiness. We are searching for an ITIL focussed Service Management Analyst who has gained significant experience in Problem Management, root-cause analysis. You may have been working in a full ITSM Service Management Analyst role (Incident, Problem, Change) or as a dedicated Problem Manager within an ITSM team. You may have been working in a Law Firm, Professional Services Company, Banking, Financial Services, Accountancy or Consultancy but within a dedicated inhouse ITSM function. Your skills and experience will include: Proven experience in IT Service Management (ITSM), ideally within a complex or enterprise-scale environment. Strong knowledge of ITIL v4, particularly Problem, Incident, and Incident Management. Hands-on experience leading Root Cause Analysts and service improvement activities. Confidence in facilitating cross-functional investigations and presenting findings to stakeholders. Excellent written and verbal communication skills. Experience with ITSM tools such as ServiceNow, BMC Remedy, Cherwell, or TOPdesk. ITIL v4 Foundation certification (required); additional ITIL modules are desirable. Excellent communication, organisation and presentation skills backed by significant technical expertise within infrastructure/application service management environments Excellent opportunity to join a dedicated team and play a crucial role within the ITSM function. High-profile organisation with excellent reputation and benefits package.
05/12/2025
Full time
IT Service Management Analyst/Problem Manager - ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular focus on Root Cause Analysis (RCA). Working within a small but dedicated ITIL focussed Service Management function which aims to ensure the reliability, performance, and continual improvement of critical business systems (Applications and Infrastructure). You'll work with technical teams and service owners to uncover root causes behind major incidents and implement long-term solutions that prevent recurrence. As the Problem Manager Analyst/IT Service Management Analyst, you'll focus on Problem Management, leading structured investigations, facilitating Root Cause Analysis sessions, and embedding preventative measures that strengthen the service landscape. You'll also play a key role in supporting Incident and major incident management, ensuring a seamless link between reactive issue resolution and proactive service improvement. As such key responsibilities will include: Ownership and lead the Problem Management process from identification through to closure, aligned with ITIL v4 principles. Proactively identify problem trends from incident data, monitoring tools, and stakeholder feedback. Facilitate Root Cause Analysis (RCA) sessions using structured methodologies such as 5 Whys, Fishbone, or Kepner-Tregoe. Maintain the Known Error Database (KEDB), ensuring accurate documentation of workarounds and permanent fixes. Collaborate with technical and operational teams to define and implement corrective and preventative actions. Track and report on problem resolution progress, ensuring accountability and measurable improvement. Drive Continual Service Improvement (CSI) initiatives based on problem insights and service performance data. Support Incident and Major Incident Management, ensuring effective communication and rapid restoration of service. Provide cover for Change Management during absences or peak periods, reviewing changes for risk and readiness. We are searching for an ITIL focussed Service Management Analyst who has gained significant experience in Problem Management, root-cause analysis. You may have been working in a full ITSM Service Management Analyst role (Incident, Problem, Change) or as a dedicated Problem Manager within an ITSM team. You may have been working in a Law Firm, Professional Services Company, Banking, Financial Services, Accountancy or Consultancy but within a dedicated inhouse ITSM function. Your skills and experience will include: Proven experience in IT Service Management (ITSM), ideally within a complex or enterprise-scale environment. Strong knowledge of ITIL v4, particularly Problem, Incident, and Incident Management. Hands-on experience leading Root Cause Analysts and service improvement activities. Confidence in facilitating cross-functional investigations and presenting findings to stakeholders. Excellent written and verbal communication skills. Experience with ITSM tools such as ServiceNow, BMC Remedy, Cherwell, or TOPdesk. ITIL v4 Foundation certification (required); additional ITIL modules are desirable. Excellent communication, organisation and presentation skills backed by significant technical expertise within infrastructure/application service management environments Excellent opportunity to join a dedicated team and play a crucial role within the ITSM function. High-profile organisation with excellent reputation and benefits package.
Lead Databricks Engineer - Single Customer View Location: Bournemouth (Hybrid) Contract: 12-month FTC Salary: £85,000 + Benefits Lead Databricks Engineer: About the Role Join our Single Customer View (SCV) Programme , a strategic initiative within Financial Services aimed at delivering a unified, trusted view of customer data. We're seeking a highly skilled Lead Databricks Engineer to design and implement scalable data pipelines that form the backbone of our Lakehouse platform, enabling accurate analytics, reporting, and regulatory compliance. You'll work with cutting-edge technologies including Databricks , PySpark , and Azure Data Factory , applying best practices in data engineering and governance to support this critical programme. Lead Databricks Engineer: Key Responsibilities Build and maintain Databricks pipelines (batch and incremental) using PySpark and SQL. Orchestrate end-to-end workflows with Azure Data Factory . Develop and optimise Delta Lake tables (partitioning, schema evolution, vacuuming). Implement Medallion Architecture (Bronze, Silver, Gold) for transforming raw data into business-ready datasets. Apply robust monitoring, logging, and error-handling frameworks. Integrate pipelines with downstream systems such as Power BI . Collaborate with analysts, business teams, and engineers to deliver consistent, well-documented datasets. Support deployments and automation via Azure DevOps CI/CD . Gather and refine requirements from business stakeholders. Lead Databricks Engineer: About You Strong PySpark development skills for large-scale data engineering. Proven experience with Databricks pipelines and workflow management. Expertise in Azure Data Factory orchestration. Solid knowledge of Delta Lake and Lakehouse principles. Hands-on experience with SQL for data transformation. Familiarity with Azure services (ADLS/Blob, Key Vault, SQL). Knowledge of ETL/ELT frameworks and monitoring. Desirable: Understanding of Microsoft Fabric . Experience with DevOps practices (CI/CD). Awareness of data governance and lineage tools . Experience in Financial Services . Rewards & Benefits 30 days' holiday + BH Competitive pension scheme Annual bonus scheme Private medical insurance + Many more About Us We're committed to building an inclusive culture and value diversity in all forms. Flexible working options are available. Please note: we cannot offer Skilled Worker Visa Sponsorship for this role. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
05/12/2025
Full time
Lead Databricks Engineer - Single Customer View Location: Bournemouth (Hybrid) Contract: 12-month FTC Salary: £85,000 + Benefits Lead Databricks Engineer: About the Role Join our Single Customer View (SCV) Programme , a strategic initiative within Financial Services aimed at delivering a unified, trusted view of customer data. We're seeking a highly skilled Lead Databricks Engineer to design and implement scalable data pipelines that form the backbone of our Lakehouse platform, enabling accurate analytics, reporting, and regulatory compliance. You'll work with cutting-edge technologies including Databricks , PySpark , and Azure Data Factory , applying best practices in data engineering and governance to support this critical programme. Lead Databricks Engineer: Key Responsibilities Build and maintain Databricks pipelines (batch and incremental) using PySpark and SQL. Orchestrate end-to-end workflows with Azure Data Factory . Develop and optimise Delta Lake tables (partitioning, schema evolution, vacuuming). Implement Medallion Architecture (Bronze, Silver, Gold) for transforming raw data into business-ready datasets. Apply robust monitoring, logging, and error-handling frameworks. Integrate pipelines with downstream systems such as Power BI . Collaborate with analysts, business teams, and engineers to deliver consistent, well-documented datasets. Support deployments and automation via Azure DevOps CI/CD . Gather and refine requirements from business stakeholders. Lead Databricks Engineer: About You Strong PySpark development skills for large-scale data engineering. Proven experience with Databricks pipelines and workflow management. Expertise in Azure Data Factory orchestration. Solid knowledge of Delta Lake and Lakehouse principles. Hands-on experience with SQL for data transformation. Familiarity with Azure services (ADLS/Blob, Key Vault, SQL). Knowledge of ETL/ELT frameworks and monitoring. Desirable: Understanding of Microsoft Fabric . Experience with DevOps practices (CI/CD). Awareness of data governance and lineage tools . Experience in Financial Services . Rewards & Benefits 30 days' holiday + BH Competitive pension scheme Annual bonus scheme Private medical insurance + Many more About Us We're committed to building an inclusive culture and value diversity in all forms. Flexible working options are available. Please note: we cannot offer Skilled Worker Visa Sponsorship for this role. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
Your New Role We're seeking a Senior Data Engineer to help shape and maintain a modern enterprise data platform. In this role, you'll design and optimise scalable data pipelines and models that bring data from core business systems into Snowflake, enabling analytics, reporting, and data-driven insights across the organisation.You'll translate strategic data architecture into robust technical solutions, ensuring the platform is reliable, performant, and well-structured. You'll champion engineering best practices and contribute to standards that improve data quality, consistency, and usability.Your work will ensure the business has access to trusted, timely, and well-modelled data to support decision-making, operational reporting, and future AI/ML capabilities. Key Responsibilities Data Engineering Delivery: Build and maintain high-quality data pipelines and models in Snowflake to support analytics and reporting needs. Architecture Implementation: Apply defined data architecture standards to ingestion, transformation, storage, and optimisation processes. Pipeline Development: Develop robust ELT/ETL workflows using dbt and orchestration tools, ensuring reliability and maintainability. Performance & Cost Optimisation: Configure Snowflake warehouses and implement query optimisation techniques for efficiency. Data Quality & Governance: Apply data quality checks, lineage tracking, and security standards aligned with InfoSec and regulatory requirements. Feature Adoption: Leverage Snowflake capabilities (Tasks, Streams, Snowpark, Time Travel, Secure Data Sharing) to improve automation and accessibility. Collaboration: Work closely with analysts and stakeholders to deliver data products and troubleshoot issues. Analytics Enablement: Implement dimensional models to provide clean, reusable datasets for reporting and advanced analytics. Monitoring & Reliability: Maintain monitoring, alerting, and cost-management processes for Snowflake and pipelines. Continuous Improvement: Contribute to shared engineering standards and best practices across the team. What You'll Need to Succeed Proven experience delivering cloud-based data engineering solutions, ideally with Snowflake. Strong proficiency in SQL, Python, and dbt for transformations and pipeline automation. Practical experience with Snowflake features and RBAC management. Familiarity with ingestion tools (Airbyte, Fivetran, Hevo) and cloud services (AWS preferred). Solid understanding of data modelling, governance principles, and BI enablement (Power BI). Knowledge of CI/CD and version-controlled development practices in git. Desirable: Experience with enterprise systems (CRM, BSS/OSS), data migration projects, and supporting platform adoption. Exposure to Infrastructure as Code tools such as Terraform is advantageous. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
05/12/2025
Full time
Your New Role We're seeking a Senior Data Engineer to help shape and maintain a modern enterprise data platform. In this role, you'll design and optimise scalable data pipelines and models that bring data from core business systems into Snowflake, enabling analytics, reporting, and data-driven insights across the organisation.You'll translate strategic data architecture into robust technical solutions, ensuring the platform is reliable, performant, and well-structured. You'll champion engineering best practices and contribute to standards that improve data quality, consistency, and usability.Your work will ensure the business has access to trusted, timely, and well-modelled data to support decision-making, operational reporting, and future AI/ML capabilities. Key Responsibilities Data Engineering Delivery: Build and maintain high-quality data pipelines and models in Snowflake to support analytics and reporting needs. Architecture Implementation: Apply defined data architecture standards to ingestion, transformation, storage, and optimisation processes. Pipeline Development: Develop robust ELT/ETL workflows using dbt and orchestration tools, ensuring reliability and maintainability. Performance & Cost Optimisation: Configure Snowflake warehouses and implement query optimisation techniques for efficiency. Data Quality & Governance: Apply data quality checks, lineage tracking, and security standards aligned with InfoSec and regulatory requirements. Feature Adoption: Leverage Snowflake capabilities (Tasks, Streams, Snowpark, Time Travel, Secure Data Sharing) to improve automation and accessibility. Collaboration: Work closely with analysts and stakeholders to deliver data products and troubleshoot issues. Analytics Enablement: Implement dimensional models to provide clean, reusable datasets for reporting and advanced analytics. Monitoring & Reliability: Maintain monitoring, alerting, and cost-management processes for Snowflake and pipelines. Continuous Improvement: Contribute to shared engineering standards and best practices across the team. What You'll Need to Succeed Proven experience delivering cloud-based data engineering solutions, ideally with Snowflake. Strong proficiency in SQL, Python, and dbt for transformations and pipeline automation. Practical experience with Snowflake features and RBAC management. Familiarity with ingestion tools (Airbyte, Fivetran, Hevo) and cloud services (AWS preferred). Solid understanding of data modelling, governance principles, and BI enablement (Power BI). Knowledge of CI/CD and version-controlled development practices in git. Desirable: Experience with enterprise systems (CRM, BSS/OSS), data migration projects, and supporting platform adoption. Exposure to Infrastructure as Code tools such as Terraform is advantageous. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Cryptography Analyst (contract) Hybrid role: 2 days onsite, 3 days remote Up to £312 per day (Inside IR35) Office in Knutsford Active BPSS clearance required Opportunity to work on enterprise-scale cryptographic infrastructure ABOUT THE CLIENT Our client is a global financial technology leader recognised for innovation and operational excellence. They are strengthening their cyber and cryptography capabilities to enhance the resilience of their platforms. As part of this expansion, they are seeking a Cryptography Analyst to join their established security operations function. THE BENEFITS Hybrid working for a better work-life balance Work with market-leading cryptographic technologies Exposure to enterprise-level environments and global teams THE CRYPTOGRAPHY ANALYST ROLE As a Cryptography Analyst , you will ensure the integrity, availability, and compliance of cryptographic and key management services across the organisation. You will be hands-on in managing HSMs (Thales, Entrust, Gemalto, or similar), automating operational tasks, and supporting incident, change, and configuration management. The role involves collaborating with multiple teams to maintain secure and compliant cryptographic services and to continuously improve processes and documentation. CRYPTOGRAPHY ANALYST ESSENTIAL SKILLS Strong background in cryptography or information security Hands-on experience managing HSMs (Thales, Entrust, or Gemalto) Proficiency with HSM monitoring tools and automation Coding skills in Python or similar scripting languages Knowledge of SSH key and certificate management ITIL Foundation qualification Excellent attention to detail and stakeholder management Hold active BPSS clearance TO BE CONSIDERED: Please apply through this advert or email me directly at . For further details, call . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only. KEY SKILLS: Cryptography Analyst, HSM Management, Python, Automation, Information Security, ITIL, Certificate Management, Key Management, Security Operations, Risk and Compliance, NSD
05/12/2025
Contractor
Cryptography Analyst (contract) Hybrid role: 2 days onsite, 3 days remote Up to £312 per day (Inside IR35) Office in Knutsford Active BPSS clearance required Opportunity to work on enterprise-scale cryptographic infrastructure ABOUT THE CLIENT Our client is a global financial technology leader recognised for innovation and operational excellence. They are strengthening their cyber and cryptography capabilities to enhance the resilience of their platforms. As part of this expansion, they are seeking a Cryptography Analyst to join their established security operations function. THE BENEFITS Hybrid working for a better work-life balance Work with market-leading cryptographic technologies Exposure to enterprise-level environments and global teams THE CRYPTOGRAPHY ANALYST ROLE As a Cryptography Analyst , you will ensure the integrity, availability, and compliance of cryptographic and key management services across the organisation. You will be hands-on in managing HSMs (Thales, Entrust, Gemalto, or similar), automating operational tasks, and supporting incident, change, and configuration management. The role involves collaborating with multiple teams to maintain secure and compliant cryptographic services and to continuously improve processes and documentation. CRYPTOGRAPHY ANALYST ESSENTIAL SKILLS Strong background in cryptography or information security Hands-on experience managing HSMs (Thales, Entrust, or Gemalto) Proficiency with HSM monitoring tools and automation Coding skills in Python or similar scripting languages Knowledge of SSH key and certificate management ITIL Foundation qualification Excellent attention to detail and stakeholder management Hold active BPSS clearance TO BE CONSIDERED: Please apply through this advert or email me directly at . For further details, call . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only. KEY SKILLS: Cryptography Analyst, HSM Management, Python, Automation, Information Security, ITIL, Certificate Management, Key Management, Security Operations, Risk and Compliance, NSD
We are recruiting on behalf of a leading organisation seeking an experienced and hands-on 3rd Line Infrastructure Analyst . This role is based Mon-Fri on-site in the Wokingham area. The primary focus of this role is the technical execution of a major infrastructure modernisation project. We are looking for an expert to implement two key workstreams: Windows Server Modernisation: A large-scale project to migrate and upgrade the server estate from 2008/2012/2016 to 2022. SCCM Rollout: A new SCCM deployment and configuration. If you are a 3rd line specialist who excels at technical implementation, we want to hear from you. The Core Technical Responsibilities Taking a hands-on lead in the execution of Windows Server upgrades. Hands-on deployment and configuration of SCCM for server and client management. Providing 3rd line support, maintenance, and performance monitoring for the core VMware ESX & vSphere environment. Acting as the final technical escalation point for complex infrastructure issues. Supporting and maintaining core services including Active Directory, Group Policy, and MS365. Assisting in the technical transition of new systems into operational use, including creating documentation. Key Skills & Experience This role requires a proactive and motivated individual with a proven technical background. Essential "Must-Have" Skills: Windows Server: Deep, demonstrable experience with Windows Server (2008/2012/2016/2022), specifically executing large-scale upgrade and migration projects. SCCM: Strong hands-on experience in deploying, configuring, and managing SCCM. VMware: Proven ability to support, maintain, and monitor a VMware ESX & vSphere virtualised infrastructure. Core Infrastructure: Expertise in Active Directory, Group Policy, and general MS365 administration. Experience: Minimum 7 years in a 3rd line IT support, analyst, or service delivery role. Desirable "Nice-to-Have" Skills: Experience with Cisco networking (Switches, Routers, ASAs). Knowledge of Azure VDI, SharePoint, or SQL Server. Experience with backup solutions like Rubrik. Industry certifications (Microsoft, VMware, Cisco). What's on Offer This is an exceptional opportunity to join a major standardisation project and make a significant, hands-on impact on a company's IT infrastructure. The successful candidate will receive: A competitive salary of up to £47,500 20 days Holiday entitlement. Auto-enrolment pension scheme. Please note: The successful candidate must have the right to work in the UK and be available to work 5 days per week on site in the Wokingham area. How to Apply If you are an infrastructure expert with the specific project experience in Server migration, SCCM, and VMware, please send your CV for immediate consideration. My client is an equal opportunity employer, committed to fostering a diverse and inclusive workplace. All applications will be judged on merit and skill, regardless of background. Ripple Recruitment is acting as an employment agency for this vacancy. Please note that due to the high volume of interest, we can only respond to shortlisted applicants. Thank you for your understanding.
05/12/2025
Seasonal
We are recruiting on behalf of a leading organisation seeking an experienced and hands-on 3rd Line Infrastructure Analyst . This role is based Mon-Fri on-site in the Wokingham area. The primary focus of this role is the technical execution of a major infrastructure modernisation project. We are looking for an expert to implement two key workstreams: Windows Server Modernisation: A large-scale project to migrate and upgrade the server estate from 2008/2012/2016 to 2022. SCCM Rollout: A new SCCM deployment and configuration. If you are a 3rd line specialist who excels at technical implementation, we want to hear from you. The Core Technical Responsibilities Taking a hands-on lead in the execution of Windows Server upgrades. Hands-on deployment and configuration of SCCM for server and client management. Providing 3rd line support, maintenance, and performance monitoring for the core VMware ESX & vSphere environment. Acting as the final technical escalation point for complex infrastructure issues. Supporting and maintaining core services including Active Directory, Group Policy, and MS365. Assisting in the technical transition of new systems into operational use, including creating documentation. Key Skills & Experience This role requires a proactive and motivated individual with a proven technical background. Essential "Must-Have" Skills: Windows Server: Deep, demonstrable experience with Windows Server (2008/2012/2016/2022), specifically executing large-scale upgrade and migration projects. SCCM: Strong hands-on experience in deploying, configuring, and managing SCCM. VMware: Proven ability to support, maintain, and monitor a VMware ESX & vSphere virtualised infrastructure. Core Infrastructure: Expertise in Active Directory, Group Policy, and general MS365 administration. Experience: Minimum 7 years in a 3rd line IT support, analyst, or service delivery role. Desirable "Nice-to-Have" Skills: Experience with Cisco networking (Switches, Routers, ASAs). Knowledge of Azure VDI, SharePoint, or SQL Server. Experience with backup solutions like Rubrik. Industry certifications (Microsoft, VMware, Cisco). What's on Offer This is an exceptional opportunity to join a major standardisation project and make a significant, hands-on impact on a company's IT infrastructure. The successful candidate will receive: A competitive salary of up to £47,500 20 days Holiday entitlement. Auto-enrolment pension scheme. Please note: The successful candidate must have the right to work in the UK and be available to work 5 days per week on site in the Wokingham area. How to Apply If you are an infrastructure expert with the specific project experience in Server migration, SCCM, and VMware, please send your CV for immediate consideration. My client is an equal opportunity employer, committed to fostering a diverse and inclusive workplace. All applications will be judged on merit and skill, regardless of background. Ripple Recruitment is acting as an employment agency for this vacancy. Please note that due to the high volume of interest, we can only respond to shortlisted applicants. Thank you for your understanding.
IT Service Management Analyst / Problem Manager - ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager / IT Service Management Analyst to join the Technology team particular focus on Root Cause Analysis (RCA). Working within a small but dedicated ITIL focussed Service Management function which aims to ensure the reliability, performance, and continual improvement of critical business systems (Applications and Infrastructure). You'll work with technical teams and service owners to uncover root causes behind major incidents and implement long-term solutions that prevent recurrence. As the Problem Manager Analyst / IT Service Management Analyst, you'll focus on Problem Management, leading structured investigations, facilitating Root Cause Analysis sessions, and embedding preventative measures that strengthen the service landscape. You'll also play a key role in supporting Incident and major incident management, ensuring a seamless link between reactive issue resolution and proactive service improvement. As such key responsibilities will include: Ownership and lead the Problem Management process from identification through to closure, aligned with ITIL v4 principles. Proactively identify problem trends from incident data, monitoring tools, and stakeholder feedback. Facilitate Root Cause Analysis (RCA) sessions using structured methodologies such as 5 Whys, Fishbone, or Kepner-Tregoe. Maintain the Known Error Database (KEDB), ensuring accurate documentation of workarounds and permanent fixes. Collaborate with technical and operational teams to define and implement corrective and preventative actions. Track and report on problem resolution progress, ensuring accountability and measurable improvement. Drive Continual Service Improvement (CSI) initiatives based on problem insights and service performance data. Support Incident and Major Incident Management, ensuring effective communication and rapid restoration of service. Provide cover for Change Management during absences or peak periods, reviewing changes for risk and readiness. We are searching for an ITIL focussed Service Management Analyst who has gained significant experience in Problem Management, root-cause analysis. You may have been working in a full ITSM Service Management Analyst role (Incident, Problem, Change) or as a dedicated Problem Manager within an ITSM team. You may have been working in a Law Firm, Professional Services Company, Banking, Financial Services, Accountancy or Consultancy but within a dedicated inhouse ITSM function. Your skills and experience will include: Proven experience in IT Service Management (ITSM), ideally within a complex or enterprise-scale environment. Strong knowledge of ITIL v4, particularly Problem, Incident, and Incident Management. Hands-on experience leading Root Cause Analysts and service improvement activities. Confidence in facilitating cross-functional investigations and presenting findings to stakeholders. Excellent written and verbal communication skills. Experience with ITSM tools such as ServiceNow, BMC Remedy, Cherwell, or TOPdesk. ITIL v4 Foundation certification (required); additional ITIL modules are desirable. Excellent communication, organisation and presentation skills backed by significant technical expertise within infrastructure / application service management environments Excellent opportunity to join a dedicated team and play a crucial role within the ITSM function. High-profile organisation with excellent reputation and benefits package.
05/12/2025
Full time
IT Service Management Analyst / Problem Manager - ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager / IT Service Management Analyst to join the Technology team particular focus on Root Cause Analysis (RCA). Working within a small but dedicated ITIL focussed Service Management function which aims to ensure the reliability, performance, and continual improvement of critical business systems (Applications and Infrastructure). You'll work with technical teams and service owners to uncover root causes behind major incidents and implement long-term solutions that prevent recurrence. As the Problem Manager Analyst / IT Service Management Analyst, you'll focus on Problem Management, leading structured investigations, facilitating Root Cause Analysis sessions, and embedding preventative measures that strengthen the service landscape. You'll also play a key role in supporting Incident and major incident management, ensuring a seamless link between reactive issue resolution and proactive service improvement. As such key responsibilities will include: Ownership and lead the Problem Management process from identification through to closure, aligned with ITIL v4 principles. Proactively identify problem trends from incident data, monitoring tools, and stakeholder feedback. Facilitate Root Cause Analysis (RCA) sessions using structured methodologies such as 5 Whys, Fishbone, or Kepner-Tregoe. Maintain the Known Error Database (KEDB), ensuring accurate documentation of workarounds and permanent fixes. Collaborate with technical and operational teams to define and implement corrective and preventative actions. Track and report on problem resolution progress, ensuring accountability and measurable improvement. Drive Continual Service Improvement (CSI) initiatives based on problem insights and service performance data. Support Incident and Major Incident Management, ensuring effective communication and rapid restoration of service. Provide cover for Change Management during absences or peak periods, reviewing changes for risk and readiness. We are searching for an ITIL focussed Service Management Analyst who has gained significant experience in Problem Management, root-cause analysis. You may have been working in a full ITSM Service Management Analyst role (Incident, Problem, Change) or as a dedicated Problem Manager within an ITSM team. You may have been working in a Law Firm, Professional Services Company, Banking, Financial Services, Accountancy or Consultancy but within a dedicated inhouse ITSM function. Your skills and experience will include: Proven experience in IT Service Management (ITSM), ideally within a complex or enterprise-scale environment. Strong knowledge of ITIL v4, particularly Problem, Incident, and Incident Management. Hands-on experience leading Root Cause Analysts and service improvement activities. Confidence in facilitating cross-functional investigations and presenting findings to stakeholders. Excellent written and verbal communication skills. Experience with ITSM tools such as ServiceNow, BMC Remedy, Cherwell, or TOPdesk. ITIL v4 Foundation certification (required); additional ITIL modules are desirable. Excellent communication, organisation and presentation skills backed by significant technical expertise within infrastructure / application service management environments Excellent opportunity to join a dedicated team and play a crucial role within the ITSM function. High-profile organisation with excellent reputation and benefits package.
IT Trackside Support Engineer Join the team behind cutting-edge motorsport technology! This is a fantastic opportunity for a motivated 2nd Line Technical Support Analyst to provide high-quality infrastructure and network support in a fast-paced, high-performance environment supporting Formula 1 operations. About the Role As part of a small, dedicated IT team, you'll deliver first-class IT operational support across Trackside. Following extensive training and shadowing, you'll provide 24x7 remote support to Formula 1 and Formula E staff during race seasons. You'll balance multiple priorities, resolve complex issues, and ensure IT services run smoothly in an environment where every second counts. Key Responsibilities Deliver technical support and solutions across the full ITIL service lifecycle Support both operational and project-based tasks, meeting demanding SLAs and deadlines Provide exceptional customer service and guidance to colleagues and stakeholders Maintain strong communication with internal teams and third parties Identify and drive service improvements and process enhancements Provide out-of-hours and trackside support on a rota basis What We're Looking For Proven experience in an IT Support or Service Desk environment Strong technical knowledge and a customer-focused mindset Excellent communication skills and attention to detail A proactive, flexible, and resilient approach Technical Skills Windows 10 / 7 and mobile operating systems Microsoft Office / 365 Active Directory and Group Policy Management Networking (TCP/IP, DNS, DHCP, WAN, LAN) Storage systems and performance monitoring tools Qualifications ITIL Foundation Certificate (essential) Degree or equivalent experience Desirable: Microsoft Certifications, Cisco CCNA, and a keen interest in Formula 1 or Formula E
05/12/2025
Full time
IT Trackside Support Engineer Join the team behind cutting-edge motorsport technology! This is a fantastic opportunity for a motivated 2nd Line Technical Support Analyst to provide high-quality infrastructure and network support in a fast-paced, high-performance environment supporting Formula 1 operations. About the Role As part of a small, dedicated IT team, you'll deliver first-class IT operational support across Trackside. Following extensive training and shadowing, you'll provide 24x7 remote support to Formula 1 and Formula E staff during race seasons. You'll balance multiple priorities, resolve complex issues, and ensure IT services run smoothly in an environment where every second counts. Key Responsibilities Deliver technical support and solutions across the full ITIL service lifecycle Support both operational and project-based tasks, meeting demanding SLAs and deadlines Provide exceptional customer service and guidance to colleagues and stakeholders Maintain strong communication with internal teams and third parties Identify and drive service improvements and process enhancements Provide out-of-hours and trackside support on a rota basis What We're Looking For Proven experience in an IT Support or Service Desk environment Strong technical knowledge and a customer-focused mindset Excellent communication skills and attention to detail A proactive, flexible, and resilient approach Technical Skills Windows 10 / 7 and mobile operating systems Microsoft Office / 365 Active Directory and Group Policy Management Networking (TCP/IP, DNS, DHCP, WAN, LAN) Storage systems and performance monitoring tools Qualifications ITIL Foundation Certificate (essential) Degree or equivalent experience Desirable: Microsoft Certifications, Cisco CCNA, and a keen interest in Formula 1 or Formula E
