Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Product Performance & Insights Manager Overview The Cross-border Services Global Product Team is looking for a Performance & Reporting Manager to drive our product management function towards a more data-oriented direction. The ideal candidate is detail-oriented, highly motivated, analytical, and is comfortable around data-intensive projects. Role In this position, you will: • Performance reporting: Lead analytical reviews of product and initiative performance (P&L, GDV, volume, yield, and margin) versus approved business cases. Surface insights on variance drivers, growth levers, and optimization opportunities. • Pricing analytics: Design and maintain pricing and cost-efficiency models to evaluate corridor, partner, and channel performance. Recommend actions that enhance commercial enablement and competitiveness. • Data-driven insights: Execute deep-dive analyses on trends, customer behavior, and performance metrics to support strategic decisions and portfolio management. • Product reporting: Build and manage recurring reports and dashboards to track key product and business KPIs. Partner with global and regional teams to ensure automation, accuracy, and consistency across data sources. • Tool and dashboard management: Maintain and enhance internal analytics tools and dashboards (e.g., CRM systems, pricing platforms, and performance trackers) to ensure data integrity, usability, and adoption across teams. • Cross-functional collaboration: Work closely with Finance, Treasury and Technical Teams to align data definitions, improve analytical infrastructure, and strengthen the product's measurement framework. All About You Essential Knowledge, Skills, and Experience • Strong analytical and quantitative skills, with experience interpreting complex datasets to generate actionable business insights. • Experience in payments, financial services, or product management with exposure to performance tracking and/or pricing analytics. • Proficiency in data visualization and reporting tools (e.g., Power BI, Tableau, Looker) and advanced Excel modeling. • Solid understanding of financial modeling concepts (P&L, GDV, transaction yield, margin analysis). • Excellent communication and stakeholder management skills, with the ability to present findings to technical and non-technical audiences. Desirable / Additional Capabilities • Intrinsic motivation for accuracy, curiosity, and continuous improvement in data-driven decision-making. • Comfort operating in global, cross-functional environments with evolving priorities. • Familiarity with CRM or pricing platforms (e.g., Salesforce, proprietary pricing tools) and data governance practices. • Working knowledge of SQL and/or Python for data extraction, transformation, and analysis. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
07/12/2025
Full time
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Product Performance & Insights Manager Overview The Cross-border Services Global Product Team is looking for a Performance & Reporting Manager to drive our product management function towards a more data-oriented direction. The ideal candidate is detail-oriented, highly motivated, analytical, and is comfortable around data-intensive projects. Role In this position, you will: • Performance reporting: Lead analytical reviews of product and initiative performance (P&L, GDV, volume, yield, and margin) versus approved business cases. Surface insights on variance drivers, growth levers, and optimization opportunities. • Pricing analytics: Design and maintain pricing and cost-efficiency models to evaluate corridor, partner, and channel performance. Recommend actions that enhance commercial enablement and competitiveness. • Data-driven insights: Execute deep-dive analyses on trends, customer behavior, and performance metrics to support strategic decisions and portfolio management. • Product reporting: Build and manage recurring reports and dashboards to track key product and business KPIs. Partner with global and regional teams to ensure automation, accuracy, and consistency across data sources. • Tool and dashboard management: Maintain and enhance internal analytics tools and dashboards (e.g., CRM systems, pricing platforms, and performance trackers) to ensure data integrity, usability, and adoption across teams. • Cross-functional collaboration: Work closely with Finance, Treasury and Technical Teams to align data definitions, improve analytical infrastructure, and strengthen the product's measurement framework. All About You Essential Knowledge, Skills, and Experience • Strong analytical and quantitative skills, with experience interpreting complex datasets to generate actionable business insights. • Experience in payments, financial services, or product management with exposure to performance tracking and/or pricing analytics. • Proficiency in data visualization and reporting tools (e.g., Power BI, Tableau, Looker) and advanced Excel modeling. • Solid understanding of financial modeling concepts (P&L, GDV, transaction yield, margin analysis). • Excellent communication and stakeholder management skills, with the ability to present findings to technical and non-technical audiences. Desirable / Additional Capabilities • Intrinsic motivation for accuracy, curiosity, and continuous improvement in data-driven decision-making. • Comfort operating in global, cross-functional environments with evolving priorities. • Familiarity with CRM or pricing platforms (e.g., Salesforce, proprietary pricing tools) and data governance practices. • Working knowledge of SQL and/or Python for data extraction, transformation, and analysis. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, were helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Product Performance & Insights ManagerOverview The Cross-border Services Global Product Team is looking for a Performance & Reporting Manager to drive our product management function towards a more data-oriented direction. The ideal candidate is detail-oriented, highly motivated, analytical, and is comfortable around data-intensive projects. Role In this position, you will: Performance reporting: Lead analytical reviews of product and initiative performance (P&L, GDV, volume, yield, and margin) versus approved business cases. Surface insights on variance drivers, growth levers, and optimization opportunities. Pricing analytics: Design and maintain pricing and cost-efficiency models to evaluate corridor, partner, and channel performance. Recommend actions that enhance commercial enablement and competitiveness. Data-driven insights: Execute deep-dive analyses on trends, customer behavior, and performance metrics to support strategic decisions and portfolio management. Product reporting: Build and manage recurring reports and dashboards to track key product and business KPIs. Partner with global and regional teams to ensure automation, accuracy, and consistency across data sources. Tool and dashboard management: Maintain and enhance internal analytics tools and dashboards (e.g., CRM systems, pricing platforms, and performance trackers) to ensure data integrity, usability, and adoption across teams. Cross-functional collaboration: Work closely with Finance, Treasury and Technical Teams to align data definitions, improve analytical infrastructure, and strengthen the products measurement framework. All About You Essential Knowledge, Skills, and Experience Strong analytical and quantitative skills, with experience interpreting complex datasets to generate actionable business insights. Experience in payments, financial services, or product management with exposure to performance tracking and/or pricing analytics. Proficiency in data visualization and reporting tools (e.g., Power BI, Tableau, Looker) and advanced Excel modeling. Solid understanding of financial modeling concepts (P&L, GDV, transaction yield, margin analysis). Excellent communication and stakeholder management skills, with the ability to present findings to technical and non-technical audiences. Desirable / Additional Capabilities Intrinsic motivation for accuracy, curiosity, and continuous improvement in data-driven decision-making. Comfort operating in global, cross-functional environments with evolving priorities. Familiarity with CRM or pricing platforms (e.g., Salesforce, proprietary pricing tools) and data governance practices. Working knowledge of SQL and/or Python for data extraction, transformation, and analysis. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercards security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercards guidelines. JBRP1_UKTJ
07/12/2025
Full time
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, were helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Product Performance & Insights ManagerOverview The Cross-border Services Global Product Team is looking for a Performance & Reporting Manager to drive our product management function towards a more data-oriented direction. The ideal candidate is detail-oriented, highly motivated, analytical, and is comfortable around data-intensive projects. Role In this position, you will: Performance reporting: Lead analytical reviews of product and initiative performance (P&L, GDV, volume, yield, and margin) versus approved business cases. Surface insights on variance drivers, growth levers, and optimization opportunities. Pricing analytics: Design and maintain pricing and cost-efficiency models to evaluate corridor, partner, and channel performance. Recommend actions that enhance commercial enablement and competitiveness. Data-driven insights: Execute deep-dive analyses on trends, customer behavior, and performance metrics to support strategic decisions and portfolio management. Product reporting: Build and manage recurring reports and dashboards to track key product and business KPIs. Partner with global and regional teams to ensure automation, accuracy, and consistency across data sources. Tool and dashboard management: Maintain and enhance internal analytics tools and dashboards (e.g., CRM systems, pricing platforms, and performance trackers) to ensure data integrity, usability, and adoption across teams. Cross-functional collaboration: Work closely with Finance, Treasury and Technical Teams to align data definitions, improve analytical infrastructure, and strengthen the products measurement framework. All About You Essential Knowledge, Skills, and Experience Strong analytical and quantitative skills, with experience interpreting complex datasets to generate actionable business insights. Experience in payments, financial services, or product management with exposure to performance tracking and/or pricing analytics. Proficiency in data visualization and reporting tools (e.g., Power BI, Tableau, Looker) and advanced Excel modeling. Solid understanding of financial modeling concepts (P&L, GDV, transaction yield, margin analysis). Excellent communication and stakeholder management skills, with the ability to present findings to technical and non-technical audiences. Desirable / Additional Capabilities Intrinsic motivation for accuracy, curiosity, and continuous improvement in data-driven decision-making. Comfort operating in global, cross-functional environments with evolving priorities. Familiarity with CRM or pricing platforms (e.g., Salesforce, proprietary pricing tools) and data governance practices. Working knowledge of SQL and/or Python for data extraction, transformation, and analysis. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercards security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercards guidelines. JBRP1_UKTJ
Are you a strategic sales leader with a passion for driving growth in IT systems solutions? Novatech have a long history of building IT systems - from servers and storage to retail PC's and systems and then selling them directly to education and corporate partners or retailing them on line and in-store. We're growing, and to support our growth, were excited to introduce a brand-new role for a dynamic Head of Systems Sales. This is a pivotal position which is focussed purely on leadership and management and not trying to balance this having to achieve your own personal sales targets. What youll do: Develop and execute a systems sales strategy aligned with company objectives and market trends. Lead, coach, and empower a talented sales team to achieve ambitious targets (team is circa 7 people - from 'Account Director' to 'Account Manager' level) Collaborate with all business functions, including; operational, engineering, and marketing teams to deliver solutions. Monitor market developments and competitor activity to inform strategic decisions. Drive forecasting, pipeline planning, and present actionable insights to senior leadership. Support the business and sales team in representing Novatech at industry events and customer meetings. Work with key vendor partners and distributors to ensure consistent supply, strong innovation. Champion a culture of collaboration and customer-centricity. What were looking for: Were seeking an experienced sales leader who can operate at a strategic level and inspire a team comprising both seasoned sales professionals and sales support. Youll have a proven track record of leading B2B sales teams within IT infrastructure or systems and know how to develop and execute growth strategies that deliver results. Strong leadership and communication skills are essential, along with the ability to negotiate effectively and build lasting relationships both internally and externally. Youll be a commercially astute, customer-focused leader who thrives on collaboration and delivering results. With a strategic mindset and sharp analytical skills, youll spot opportunities, anticipate market trends, and stay ahead of competitor activity. Your expertise with CRM systems and sales performance tools will help you drive efficiency and impact. But what truly sets you apart is your ability to inspire a culture of innovation and continuous improvement. Most importantly, you'll have a together, we win approach, where success for you means empowering your team to achieve outstanding collective results. What working at Novatech means for you: There are heaps of other perks when working for us! For starters, were an accredited 'Great Place to Work', as voted by our amazing staff via the 'Great Place to Work' engagement survey. We embrace a non-corporate vibe and believe that when you can be your authentic self, that you enjoy your work more and take greater pride in what you do. We respect the skills and experiences everyone brings to the business - and we'll support you with delivering the ideas and strategies you bring to the table to support our growth journey. Were all about your wellbeing and regularly organise team events, employee awards, and charity dos. We also care about the environment and have won awards for our efforts, which include being a net positive business (meaning we put more energy back into the grid than we use which we are super proud of!). Work life balance is important to us. As part of our hybrid working arrangements, you'll initially be working in the office every day for at least the first month to complete your induction training, after this, you'll be working in the office for a minimum of 3 days a week. We are really lucky as we have good transport links to the office for when you come in, alongside free staff parking and a lockable bike shed for if you drive or ride. Our benefits in a nutshell: 25 days holiday plus bank holidays (with the chance to buy additional days) Health plan scheme Upskilling apprenticeship training Cycle to work Employee Assistance Programme Staff discounts Social and wellbeing events Hybrid working (after training period) A great breakout room Kitchen and shower facilities About us: When people think Novatech, they think gaming and retail - but this is just a small part of what we do now. Novatech actually works heavily in the B2B sector with some of the largest and most respected names in a range of industries. Whether its supporting businesses with their remote workforce under our Direct 2 Desk service, transforming defence companies with vital training simulators or implementing practical Deep Learning Systems into the businesses of tomorrow, theres no end to the amount of fascinating and cutting-edge projects that we are involved in (some of which we cant tell you about, yet). Pretty cool, right? Get involved and help develop the future of our businessand yourself at the same time! JBRP1_UKTJ
07/12/2025
Full time
Are you a strategic sales leader with a passion for driving growth in IT systems solutions? Novatech have a long history of building IT systems - from servers and storage to retail PC's and systems and then selling them directly to education and corporate partners or retailing them on line and in-store. We're growing, and to support our growth, were excited to introduce a brand-new role for a dynamic Head of Systems Sales. This is a pivotal position which is focussed purely on leadership and management and not trying to balance this having to achieve your own personal sales targets. What youll do: Develop and execute a systems sales strategy aligned with company objectives and market trends. Lead, coach, and empower a talented sales team to achieve ambitious targets (team is circa 7 people - from 'Account Director' to 'Account Manager' level) Collaborate with all business functions, including; operational, engineering, and marketing teams to deliver solutions. Monitor market developments and competitor activity to inform strategic decisions. Drive forecasting, pipeline planning, and present actionable insights to senior leadership. Support the business and sales team in representing Novatech at industry events and customer meetings. Work with key vendor partners and distributors to ensure consistent supply, strong innovation. Champion a culture of collaboration and customer-centricity. What were looking for: Were seeking an experienced sales leader who can operate at a strategic level and inspire a team comprising both seasoned sales professionals and sales support. Youll have a proven track record of leading B2B sales teams within IT infrastructure or systems and know how to develop and execute growth strategies that deliver results. Strong leadership and communication skills are essential, along with the ability to negotiate effectively and build lasting relationships both internally and externally. Youll be a commercially astute, customer-focused leader who thrives on collaboration and delivering results. With a strategic mindset and sharp analytical skills, youll spot opportunities, anticipate market trends, and stay ahead of competitor activity. Your expertise with CRM systems and sales performance tools will help you drive efficiency and impact. But what truly sets you apart is your ability to inspire a culture of innovation and continuous improvement. Most importantly, you'll have a together, we win approach, where success for you means empowering your team to achieve outstanding collective results. What working at Novatech means for you: There are heaps of other perks when working for us! For starters, were an accredited 'Great Place to Work', as voted by our amazing staff via the 'Great Place to Work' engagement survey. We embrace a non-corporate vibe and believe that when you can be your authentic self, that you enjoy your work more and take greater pride in what you do. We respect the skills and experiences everyone brings to the business - and we'll support you with delivering the ideas and strategies you bring to the table to support our growth journey. Were all about your wellbeing and regularly organise team events, employee awards, and charity dos. We also care about the environment and have won awards for our efforts, which include being a net positive business (meaning we put more energy back into the grid than we use which we are super proud of!). Work life balance is important to us. As part of our hybrid working arrangements, you'll initially be working in the office every day for at least the first month to complete your induction training, after this, you'll be working in the office for a minimum of 3 days a week. We are really lucky as we have good transport links to the office for when you come in, alongside free staff parking and a lockable bike shed for if you drive or ride. Our benefits in a nutshell: 25 days holiday plus bank holidays (with the chance to buy additional days) Health plan scheme Upskilling apprenticeship training Cycle to work Employee Assistance Programme Staff discounts Social and wellbeing events Hybrid working (after training period) A great breakout room Kitchen and shower facilities About us: When people think Novatech, they think gaming and retail - but this is just a small part of what we do now. Novatech actually works heavily in the B2B sector with some of the largest and most respected names in a range of industries. Whether its supporting businesses with their remote workforce under our Direct 2 Desk service, transforming defence companies with vital training simulators or implementing practical Deep Learning Systems into the businesses of tomorrow, theres no end to the amount of fascinating and cutting-edge projects that we are involved in (some of which we cant tell you about, yet). Pretty cool, right? Get involved and help develop the future of our businessand yourself at the same time! JBRP1_UKTJ
CRM Consultant Salary: £45,000 Hybrid Coventry Full-time (37.5 hours) Make technology work for organisations that make a difference. Our client is a specialist consultancy helping organisations get real, long-term value from their technology. They are expanding their CRM team and looking for someone who can blend technical thinking with analytical rigour and strong client-facing skills. If you enjoy solving complex process problems, designing elegant CRM solutions, and guiding clients through change, youll fit right in. The Role Youll join their dedicated CRM team, working across the full implementation lifecycle discovery, design, configuration, testing, training and ongoing support. Youll act as the central point of contact for clients, ensuring each project feels clear, well-managed and in safe hands. Youll be responsible for: Leading CRM implementation projects from discovery to roll-out. Acting as the primary client-facing representative throughout the project. Interviewing client teams and mapping their processes, requirements and data. Translating real-world needs into CRM functionality and improved processes. Designing CRM solutions and related tools to meet client goals. Supporting data audits, transformation and migrations. Configuring CRM platforms and contributing to solution design. Delivering training and producing clear, user-friendly documentation. Reporting progress, risks and budget usage to your line manager. Owning client relationships alongside the wider CRM team. Youll typically work across multiple projects at once, collaborating closely with CRM consultants, developers and client stakeholders to deliver smooth transitions to new systems. What Youll Need Core skills Ability to understand, document and challenge client processes. Confidence leading projects and giving clients clarity on direction and progress. Strong analytical problem-solving in complex or unfamiliar domains. Ability to map requirements to CRM capabilities and design robust solutions. Understanding of data structures and the implications for user workflows. Accuracy, attention to detail and solid self-management skills. Collaborative mindset giving and receiving feedback openly. Excellent communication skills in British English, written and verbal. Strong numeric/spreadsheet ability (Excel/Google Sheets). Curiosity, eagerness to learn and a proactive work ethic. If you dont meet every requirement but believe youd excel with support, we still want to hear from you. We invest in developing great people. Desirable CRM experience in the charity/non-profit sector. Data auditing/analysis experience. Client-facing consulting or project management. Hands-on CRM configuration experience. What We Offer £45,000 salary, depending on experience. 7 weeks paid holiday. Very flexible working patterns, as long as core collaboration hours are covered. A modern, powerful MacBook plus everything you need for a productive setup at home or in the office. Hybrid working with minimum two days per week in the Coventry office (more during probation). A supportive, close-knit team that values high-quality work and meaningful impact. If this sounds like you, please send your application to Gary Simpson JBRP1_UKTJ
07/12/2025
Full time
CRM Consultant Salary: £45,000 Hybrid Coventry Full-time (37.5 hours) Make technology work for organisations that make a difference. Our client is a specialist consultancy helping organisations get real, long-term value from their technology. They are expanding their CRM team and looking for someone who can blend technical thinking with analytical rigour and strong client-facing skills. If you enjoy solving complex process problems, designing elegant CRM solutions, and guiding clients through change, youll fit right in. The Role Youll join their dedicated CRM team, working across the full implementation lifecycle discovery, design, configuration, testing, training and ongoing support. Youll act as the central point of contact for clients, ensuring each project feels clear, well-managed and in safe hands. Youll be responsible for: Leading CRM implementation projects from discovery to roll-out. Acting as the primary client-facing representative throughout the project. Interviewing client teams and mapping their processes, requirements and data. Translating real-world needs into CRM functionality and improved processes. Designing CRM solutions and related tools to meet client goals. Supporting data audits, transformation and migrations. Configuring CRM platforms and contributing to solution design. Delivering training and producing clear, user-friendly documentation. Reporting progress, risks and budget usage to your line manager. Owning client relationships alongside the wider CRM team. Youll typically work across multiple projects at once, collaborating closely with CRM consultants, developers and client stakeholders to deliver smooth transitions to new systems. What Youll Need Core skills Ability to understand, document and challenge client processes. Confidence leading projects and giving clients clarity on direction and progress. Strong analytical problem-solving in complex or unfamiliar domains. Ability to map requirements to CRM capabilities and design robust solutions. Understanding of data structures and the implications for user workflows. Accuracy, attention to detail and solid self-management skills. Collaborative mindset giving and receiving feedback openly. Excellent communication skills in British English, written and verbal. Strong numeric/spreadsheet ability (Excel/Google Sheets). Curiosity, eagerness to learn and a proactive work ethic. If you dont meet every requirement but believe youd excel with support, we still want to hear from you. We invest in developing great people. Desirable CRM experience in the charity/non-profit sector. Data auditing/analysis experience. Client-facing consulting or project management. Hands-on CRM configuration experience. What We Offer £45,000 salary, depending on experience. 7 weeks paid holiday. Very flexible working patterns, as long as core collaboration hours are covered. A modern, powerful MacBook plus everything you need for a productive setup at home or in the office. Hybrid working with minimum two days per week in the Coventry office (more during probation). A supportive, close-knit team that values high-quality work and meaningful impact. If this sounds like you, please send your application to Gary Simpson JBRP1_UKTJ
Asset Manager Hybrid/Birmingham/Remote Role Purpose The Asset Manager will report to the Data Architect Manager and is responsible for ensuring that NRTS product and configuration data is accurate, consistent, and complete across all systems. This role manages the Product Catalogue, implements the Information Asset Register, and ensures data governance and obsolescence processes are executed effectively for mainly hardware assets. The post holder provides subject matter expertise across internal and external stakeholders to ensure data assets are fit for purpose and deliver measurable business value. This role underpins the accuracy, reliability, and compliance of NRTS configuration and asset data. The successful candidate will enable the business to make informed decisions, optimise asset lifecycle management, and maintain operational resilience through trusted and governed data. Key Responsibilities Product Catalogue & Asset Management Populate and maintain the NRTS Product Catalogue with all known versions, specifications, and associated support asset data. Provide accurate, periodic reports on the supportability and lifecycle status of NRTS assets. Maintain the accuracy and completeness of all asset and service records used on the NRTS programme. Obsolescence and Configuration Processes Collaborate with the Logistics Manager, CRM Manager, and Release Manager to review and enhance the Obsolescence Management process and related procedures. Identify and manage risks relating to asset end-of-life and end-of-support. Establish and maintain consistent policies and procedures to ensure configuration data is accurate, secure, and contractually compliant. Manage and maintain multiple NRTS datasets including Forward Stock, Support Spares, Test Equipment, and other repositories to ensure alignment and consistency. Network Configuration Management Maintaining repository, for network, device and software configurations Maintain the process to check that CMDB accurately reflects the installed Firmware and software on network assets Manage discrepancies between Data and installed configuration Establish process with Provisioning Team for using and recording gold configurations Track configuration changes on Network Assets Information Governance and Data Quality Establish and maintain the Asset Information Register (Data Dictionary) to document data sources, ownership, and refresh frequency. Implement data quality routines, metrics, and controls to proactively identify and resolve data issues. Grade and prioritize data quality issues based on business and safety impact to ensure that high-value risks are addressed promptly. Ensure data management processes meet governance standards and audit requirements. Analytics and Reporting Deliver bespoke analytics and dashboards using Qlik Sense to provide insights into asset lifecycle, data quality, and configuration status. Support the migration of reporting from QlikView to Qlik Sense, ensuring improved visualization and accessibility. Produce periodic and ad-hoc reports on product lifecycle, supportability, and configuration compliance for key stakeholders. Stakeholder Engagement and Continuous Improvement Work collaboratively with internal and external stakeholders to define standard methods of recording support contract details within Remedy ITSM. Ensure continuous alignment between business, data, and technical teams regarding data requirements and standards. Drive ongoing improvements in asset and data management processes through the Continual Service Improvement framework. Provide internal subject matter expertise (SME) for data, configuration, and product catalogue management. Skills, Knowledge and Experience Systems & Tools - Hands-on experience with Remedy CMDB/ServiceNow/ITSM, Qlik Sense/PowerBI and data migration projects. Data Quality - Strong background in data validation, profiling, and data governance. Analytics - Capable of creating visual reports and insights in Qlik Sense (or similar BI tools). Stakeholder Management - Proven ability to work cross-functionally across business, technology, and supplier teams. Domain Experience - Telecommunications, transport infrastructure, or technology environment preferred. Certifications (Desirable) - ITIL Foundation, Data Management, or Information Governance qualification. Personal Attributes Analytical and detail-oriented, with strong documentation skills. Self-starter capable of working independently and managing priorities. Strong communicator, able to engage and influence technical and business stakeholders. Able to work under pressure and deliver to tight deadlines. Committed to continuous improvement and maintaining data excellence. What do we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values differences, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 26 days holiday, plus public holidays, and the option to buy or sell days annually Car Allowance Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: Click here for Telent Video! We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support. About Telent Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK's critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you'll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You'll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. Brilliance brought together. We are guided by our values and behaviours: Be Inclusive Take Responsibility Collaborate Be Customer-focussed JBRP1_UKTJ
07/12/2025
Full time
Asset Manager Hybrid/Birmingham/Remote Role Purpose The Asset Manager will report to the Data Architect Manager and is responsible for ensuring that NRTS product and configuration data is accurate, consistent, and complete across all systems. This role manages the Product Catalogue, implements the Information Asset Register, and ensures data governance and obsolescence processes are executed effectively for mainly hardware assets. The post holder provides subject matter expertise across internal and external stakeholders to ensure data assets are fit for purpose and deliver measurable business value. This role underpins the accuracy, reliability, and compliance of NRTS configuration and asset data. The successful candidate will enable the business to make informed decisions, optimise asset lifecycle management, and maintain operational resilience through trusted and governed data. Key Responsibilities Product Catalogue & Asset Management Populate and maintain the NRTS Product Catalogue with all known versions, specifications, and associated support asset data. Provide accurate, periodic reports on the supportability and lifecycle status of NRTS assets. Maintain the accuracy and completeness of all asset and service records used on the NRTS programme. Obsolescence and Configuration Processes Collaborate with the Logistics Manager, CRM Manager, and Release Manager to review and enhance the Obsolescence Management process and related procedures. Identify and manage risks relating to asset end-of-life and end-of-support. Establish and maintain consistent policies and procedures to ensure configuration data is accurate, secure, and contractually compliant. Manage and maintain multiple NRTS datasets including Forward Stock, Support Spares, Test Equipment, and other repositories to ensure alignment and consistency. Network Configuration Management Maintaining repository, for network, device and software configurations Maintain the process to check that CMDB accurately reflects the installed Firmware and software on network assets Manage discrepancies between Data and installed configuration Establish process with Provisioning Team for using and recording gold configurations Track configuration changes on Network Assets Information Governance and Data Quality Establish and maintain the Asset Information Register (Data Dictionary) to document data sources, ownership, and refresh frequency. Implement data quality routines, metrics, and controls to proactively identify and resolve data issues. Grade and prioritize data quality issues based on business and safety impact to ensure that high-value risks are addressed promptly. Ensure data management processes meet governance standards and audit requirements. Analytics and Reporting Deliver bespoke analytics and dashboards using Qlik Sense to provide insights into asset lifecycle, data quality, and configuration status. Support the migration of reporting from QlikView to Qlik Sense, ensuring improved visualization and accessibility. Produce periodic and ad-hoc reports on product lifecycle, supportability, and configuration compliance for key stakeholders. Stakeholder Engagement and Continuous Improvement Work collaboratively with internal and external stakeholders to define standard methods of recording support contract details within Remedy ITSM. Ensure continuous alignment between business, data, and technical teams regarding data requirements and standards. Drive ongoing improvements in asset and data management processes through the Continual Service Improvement framework. Provide internal subject matter expertise (SME) for data, configuration, and product catalogue management. Skills, Knowledge and Experience Systems & Tools - Hands-on experience with Remedy CMDB/ServiceNow/ITSM, Qlik Sense/PowerBI and data migration projects. Data Quality - Strong background in data validation, profiling, and data governance. Analytics - Capable of creating visual reports and insights in Qlik Sense (or similar BI tools). Stakeholder Management - Proven ability to work cross-functionally across business, technology, and supplier teams. Domain Experience - Telecommunications, transport infrastructure, or technology environment preferred. Certifications (Desirable) - ITIL Foundation, Data Management, or Information Governance qualification. Personal Attributes Analytical and detail-oriented, with strong documentation skills. Self-starter capable of working independently and managing priorities. Strong communicator, able to engage and influence technical and business stakeholders. Able to work under pressure and deliver to tight deadlines. Committed to continuous improvement and maintaining data excellence. What do we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values differences, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 26 days holiday, plus public holidays, and the option to buy or sell days annually Car Allowance Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: Click here for Telent Video! We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support. About Telent Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK's critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you'll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You'll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. Brilliance brought together. We are guided by our values and behaviours: Be Inclusive Take Responsibility Collaborate Be Customer-focussed JBRP1_UKTJ
IT Manager Are you an experienced IT professional looking to take ownership of systems infrastructure and drive efficiency across a growing manufacturing business? Isca Recruitment is seeking an IT Manager to take ownership and enhance the IT environment to meet current and future business needs. Reporting to the General Manager and working in a fast-paced environment, you will be responsible for a wide range of IT systems responsibilities. IT Manager Duties: Maintaining and developing IT systems infrastructure to support business objectives. Improving data handling capabilities (CRM, ERP, etc.) for optimal efficiency. Managing relationships with multiple external IT software providers. Collaborating with departmental managers to understand requirements and deliver solutions. Overseeing system integration where practical. Delivering effective reporting tools from multiple systems. Planning and implementing key IT projects, providing regular progress updates. Ensuring successful rollout of new systems and training for staff. Developing disaster recovery plans and maintain data backups. Key involvement in ensuring cyber security across the business. IT Manager - The Rewards: Hours: 37 hrs per week, Mon - Fri Salary: £45,000 - £50,000pa depending on experience plus great benefits including 25 days holiday + Bank Holidays Location: In office, Bridgwater IT Manager - The Person: Strong understanding of IT systems with the ability to recommend improvements. Experience with SQL databases and managing large datasets. Knowledge of MRP systems. Excellent problem-solving, organizational, and time management skills. Ability to work under pressure, meet deadlines, and adapt to changing priorities. Confident communicator and team player, able to build rapport with colleagues across the business. Desirable: Experience in a manufacturing environment. Familiarity with Cyber Essentials accreditation. Exposure to systems such as Sage 200, DriveWorks, HubSpot, or ExpenseMe. This is an urgent requirement, CVs will be reviewed upon receipt with interviews to take place asap. Isca Recruitment Ltd provides services as an agency and an employment business. Isca Recruitment is an Exeter based boutique recruitment consultancy making the perfect match between client and candidate across the South West.
05/12/2025
Full time
IT Manager Are you an experienced IT professional looking to take ownership of systems infrastructure and drive efficiency across a growing manufacturing business? Isca Recruitment is seeking an IT Manager to take ownership and enhance the IT environment to meet current and future business needs. Reporting to the General Manager and working in a fast-paced environment, you will be responsible for a wide range of IT systems responsibilities. IT Manager Duties: Maintaining and developing IT systems infrastructure to support business objectives. Improving data handling capabilities (CRM, ERP, etc.) for optimal efficiency. Managing relationships with multiple external IT software providers. Collaborating with departmental managers to understand requirements and deliver solutions. Overseeing system integration where practical. Delivering effective reporting tools from multiple systems. Planning and implementing key IT projects, providing regular progress updates. Ensuring successful rollout of new systems and training for staff. Developing disaster recovery plans and maintain data backups. Key involvement in ensuring cyber security across the business. IT Manager - The Rewards: Hours: 37 hrs per week, Mon - Fri Salary: £45,000 - £50,000pa depending on experience plus great benefits including 25 days holiday + Bank Holidays Location: In office, Bridgwater IT Manager - The Person: Strong understanding of IT systems with the ability to recommend improvements. Experience with SQL databases and managing large datasets. Knowledge of MRP systems. Excellent problem-solving, organizational, and time management skills. Ability to work under pressure, meet deadlines, and adapt to changing priorities. Confident communicator and team player, able to build rapport with colleagues across the business. Desirable: Experience in a manufacturing environment. Familiarity with Cyber Essentials accreditation. Exposure to systems such as Sage 200, DriveWorks, HubSpot, or ExpenseMe. This is an urgent requirement, CVs will be reviewed upon receipt with interviews to take place asap. Isca Recruitment Ltd provides services as an agency and an employment business. Isca Recruitment is an Exeter based boutique recruitment consultancy making the perfect match between client and candidate across the South West.
Senior Business Development Manager - Fire Location: London Salary: 35,000 - 45,000 + Commission + Benefits Role Overview We are seeking a dynamic, ambitious, and self-motivated Senior Business Development Manager to join our growing team! This is an exciting opportunity for a results-driven professional who thrives in a fast-paced environment. You will play a pivotal role in driving sales and overseeing business development within the fire compliance and service contracts sector - covering fire safety systems, maintenance, and compliance solutions. Key Responsibilities Sales & Business Development Actively pursue new business opportunities to expand our fire safety maintenance and service contract portfolio. Identify, target, and convert prospects into long-term clients using your industry expertise. Build and manage a robust pipeline through proactive outreach - including cold calls, networking, and attending industry events. Manage the full sales cycle from initial contact through to contract negotiation and closure. Client Relationship Management Build and maintain strong, long-term relationships with clients, ensuring satisfaction and repeat business. Act as the main point of contact for all fire compliance queries and service advice. Identify opportunities for upselling and cross-selling to maximize client value. Service Offering Expertise Demonstrate detailed knowledge of fire safety services - including fire alarms, extinguishers, passive fire protection, and full compliance packages. Educate clients on fire compliance requirements, helping them achieve legal and safety standards. Stay current on industry regulations, trends, and best practices. Target Achievement & Performance Consistently meet and exceed sales targets and KPIs. Collaborate with management to align on sales strategy and performance goals. Monitor and report on progress, adapting tactics to ensure success. Collaboration & Teamwork Work closely with operations, service, and compliance teams to ensure seamless delivery of client projects. Share insights and best practices with colleagues to support team success. Participate in regular meetings to contribute to overall business growth. Contract Management & Compliance Oversee preparation, negotiation, and renewal of service contracts. Ensure all documentation meets company policies, industry regulations, and legal requirements. Maintain accurate sales and client records in the CRM system. Continuous Professional Development Engage in ongoing training to deepen knowledge of fire safety standards, products, and technologies. Represent the company at relevant seminars and industry events. About You Proven track record in B2B sales, ideally within the fire safety, facilities management, or building compliance sector. Strong understanding of fire compliance and related services. Excellent communication, negotiation, and relationship-building skills. Self-starter with the ability to work autonomously and as part of a team. Results-driven mindset with a focus on exceeding targets. Why Join Us? Competitive salary with uncapped commission structure. Opportunities for career progression in a rapidly expanding business. Supportive, collaborative work environment. Ongoing training and development to help you stay ahead in the industry. About Marble Talent As engineering recruitment specialists, we pride ourselves on the ability to turn aspiring candidates at the beginning, middle or towards the end of their engineering careers into successful, professional engineers place at the right companies. We are interested in people from all walks of life, as long as they have the passion to succeed in engineering. Our goal is to become the recruiter of choice for UK engineering companies. We will do this by continuing to deliver a first-class service for both clients and candidates
05/12/2025
Full time
Senior Business Development Manager - Fire Location: London Salary: 35,000 - 45,000 + Commission + Benefits Role Overview We are seeking a dynamic, ambitious, and self-motivated Senior Business Development Manager to join our growing team! This is an exciting opportunity for a results-driven professional who thrives in a fast-paced environment. You will play a pivotal role in driving sales and overseeing business development within the fire compliance and service contracts sector - covering fire safety systems, maintenance, and compliance solutions. Key Responsibilities Sales & Business Development Actively pursue new business opportunities to expand our fire safety maintenance and service contract portfolio. Identify, target, and convert prospects into long-term clients using your industry expertise. Build and manage a robust pipeline through proactive outreach - including cold calls, networking, and attending industry events. Manage the full sales cycle from initial contact through to contract negotiation and closure. Client Relationship Management Build and maintain strong, long-term relationships with clients, ensuring satisfaction and repeat business. Act as the main point of contact for all fire compliance queries and service advice. Identify opportunities for upselling and cross-selling to maximize client value. Service Offering Expertise Demonstrate detailed knowledge of fire safety services - including fire alarms, extinguishers, passive fire protection, and full compliance packages. Educate clients on fire compliance requirements, helping them achieve legal and safety standards. Stay current on industry regulations, trends, and best practices. Target Achievement & Performance Consistently meet and exceed sales targets and KPIs. Collaborate with management to align on sales strategy and performance goals. Monitor and report on progress, adapting tactics to ensure success. Collaboration & Teamwork Work closely with operations, service, and compliance teams to ensure seamless delivery of client projects. Share insights and best practices with colleagues to support team success. Participate in regular meetings to contribute to overall business growth. Contract Management & Compliance Oversee preparation, negotiation, and renewal of service contracts. Ensure all documentation meets company policies, industry regulations, and legal requirements. Maintain accurate sales and client records in the CRM system. Continuous Professional Development Engage in ongoing training to deepen knowledge of fire safety standards, products, and technologies. Represent the company at relevant seminars and industry events. About You Proven track record in B2B sales, ideally within the fire safety, facilities management, or building compliance sector. Strong understanding of fire compliance and related services. Excellent communication, negotiation, and relationship-building skills. Self-starter with the ability to work autonomously and as part of a team. Results-driven mindset with a focus on exceeding targets. Why Join Us? Competitive salary with uncapped commission structure. Opportunities for career progression in a rapidly expanding business. Supportive, collaborative work environment. Ongoing training and development to help you stay ahead in the industry. About Marble Talent As engineering recruitment specialists, we pride ourselves on the ability to turn aspiring candidates at the beginning, middle or towards the end of their engineering careers into successful, professional engineers place at the right companies. We are interested in people from all walks of life, as long as they have the passion to succeed in engineering. Our goal is to become the recruiter of choice for UK engineering companies. We will do this by continuing to deliver a first-class service for both clients and candidates
Role: Full Stack Commerce Engineer (Generative AI/ML) Location: London, UK Salary: Competitive salary and package dependent on experience Career Level: Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, song, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: You will be joining our growing Commerce Engineering team, a dynamic group at the intersection of technology, client-facing strategy, and artificial intelligence. We operate as "Forward Deployed Engineers," perfectly bridging the gap between our clients' most ambitious goals and our core engineering teams. Our mission is to architect and deliver the next generation of commerce. We work on innovative projects with colleagues to drive collaboration from strategy through to implementation, using the latest technologies - with a particular focus on Generative AI - to help our clients achieve market leadership. You'll learn, grow, and advance in an innovative culture that thrives on shared success, diverse ways of thinking, and enables boundaryless opportunities that can drive your career in new and exciting ways. If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. In our team you will learn: How to architect and build sophisticated, AI-driven solutions that solve real-world commerce challenges for leading global brands. To design and integrate Generative AI capabilities with a complex enterprise Experience Platform ecosystem (DAM, PXM, CDP, Commerce Engines, CMS, Syndication Channels, CRMs). How to translate executive-level business strategy into cutting-edge, production-grade technical applications on cloud platforms like Azure and GCP. As a Full Stack Commerce Engineer Manager, you will: Lead Client-Facing Engagements: Act as the primary technical authority in client workshops, designing use-case and platform technology solutions that use Generative AI to solve their key business challenges. Architect & Build AI-Powered Solutions: Design and build complex, full-stack solutions from inception through to production. This includes engineering agentic workflows in Python and integrating LLMs from Nvidia, Writer, OpenAI/ChatGPT, and Google Gemini. Integrate with the Commerce Ecosystem: Architect data flows and integrations between AI/ML models and enterprise experience platforms, understanding how to leverage AI to structure and enrich data for PXM, CDP, and other systems. Manage Advanced Databases: Design and implement robust database solutions, utilizing SQL and NoSQL databases and developing complex Store Procedures to handle large-scale commerce data. Drive Technical Strategy & Mentor Teams: Contribute to the technology strategy and solution design for major commerce projects, managing and supporting other developers and sharing insights across the Accenture Data & AI community.
05/12/2025
Full time
Role: Full Stack Commerce Engineer (Generative AI/ML) Location: London, UK Salary: Competitive salary and package dependent on experience Career Level: Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, song, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: You will be joining our growing Commerce Engineering team, a dynamic group at the intersection of technology, client-facing strategy, and artificial intelligence. We operate as "Forward Deployed Engineers," perfectly bridging the gap between our clients' most ambitious goals and our core engineering teams. Our mission is to architect and deliver the next generation of commerce. We work on innovative projects with colleagues to drive collaboration from strategy through to implementation, using the latest technologies - with a particular focus on Generative AI - to help our clients achieve market leadership. You'll learn, grow, and advance in an innovative culture that thrives on shared success, diverse ways of thinking, and enables boundaryless opportunities that can drive your career in new and exciting ways. If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. In our team you will learn: How to architect and build sophisticated, AI-driven solutions that solve real-world commerce challenges for leading global brands. To design and integrate Generative AI capabilities with a complex enterprise Experience Platform ecosystem (DAM, PXM, CDP, Commerce Engines, CMS, Syndication Channels, CRMs). How to translate executive-level business strategy into cutting-edge, production-grade technical applications on cloud platforms like Azure and GCP. As a Full Stack Commerce Engineer Manager, you will: Lead Client-Facing Engagements: Act as the primary technical authority in client workshops, designing use-case and platform technology solutions that use Generative AI to solve their key business challenges. Architect & Build AI-Powered Solutions: Design and build complex, full-stack solutions from inception through to production. This includes engineering agentic workflows in Python and integrating LLMs from Nvidia, Writer, OpenAI/ChatGPT, and Google Gemini. Integrate with the Commerce Ecosystem: Architect data flows and integrations between AI/ML models and enterprise experience platforms, understanding how to leverage AI to structure and enrich data for PXM, CDP, and other systems. Manage Advanced Databases: Design and implement robust database solutions, utilizing SQL and NoSQL databases and developing complex Store Procedures to handle large-scale commerce data. Drive Technical Strategy & Mentor Teams: Contribute to the technology strategy and solution design for major commerce projects, managing and supporting other developers and sharing insights across the Accenture Data & AI community.
Job Title: Unified Communications Consultant Location: Home Based Salary: Highly Competitive + Bonus Job type: Full Time, Permanent About the role; As a Unified Communications Consultant, you will lead the planning, delivery, and support of telecoms projects for our clients, with a primary focus on Microsoft Business Voice and Gamma Horizon solutions. You will manage projects from initial scoping through to successful handover, ensuring solutions are delivered on time, within budget, and to the highest standards. You will also provide expert support, troubleshooting, and guidance post-implementation, acting as a trusted advisor to clients and colleagues. Who are we? TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results. TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of and our accreditation as a 'Great Place to Work' in addition to being placed on the 'UK's Best Workplaces in Tech' list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do. Job responsibilities will include, but are not limited to; Lead the end-to-end delivery of Unified Communications projects, including requirements gathering, solution design, implementation, and handover. Act as the technical lead for Microsoft Business Voice and Gamma Horizon deployments. Provide pre-sales consultancy, supporting solution design and client proposals. Liaise with Clients, Client Success Managers, Business Development Managers, and Technical Specialists to define project objectives and deliverables. Prepare and execute detailed technical plans, ensuring customer acceptance and satisfaction. Deliver on-site and remote installations, ensuring minimal disruption to client operations. Provide post-installation support, including troubleshooting, issue resolution, and escalation management. Maintain accurate project documentation, update CRM and ticketing systems, and ensure thorough handover to support teams. Stay up to date with emerging Unified Communications technologies and recommend improvements to internal processes and client solutions. Achieve a minimum of 80% chargeable work. Build and maintain strong client relationships, acting as a trusted advisor and point of escalation. About you: Knowledge, Skills & Experience; Degree-level qualification or equivalent experience. Microsoft certifications (Teams, Teams Voice) essential; Gamma Horizon certification or equivalent experience highly desirable. Prince2 Foundation/Practitioner or other project management qualifications desirable. Strong understanding of Unified Communications technologies and principles. Hands-on experience with Microsoft Business Voice and ideally, Gamma Horizon solutions. Proficiency in Microsoft Teams and related voice integration. Familiarity with Microsoft Teams Rooms and Dynamics Contact Centre solutions is desirable. Knowledge of mobile solutions, call recording, and reporting. Knowledge of networking, virtualisation, and cloud services (Microsoft 365, Azure). Ability to troubleshoot and resolve technical issues effectively. Excellent communication and consultative skills for client engagement. Strong organisational and time management skills. Ability to work independently and collaboratively within a team. Willingness and ability to travel extensively to client sites, providing consultancy service and on-site support. Proven experience delivering Microsoft Business Voice and Gamma Horizon projects in a managed services environment. Proven effective communication and influencing skills. Benefits; 25 days annual leave + public holidays, rising with length of service Employee benefits trust Company bonus scheme Life assurance 4 x Salary Contributory pension scheme at 4% matched Healthcare and cash plan Electric vehicle salary sacrifice scheme Cycle to work scheme Employee discounts Employee assistance programme Paid CSR Days Company sick pay and income protection cover Enhanced Maternity and Paternity pay Employee recognition scheme Eyecare vouchers Discounted gym membership Long service rewards Please click on the APPLY button to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of: Staff Communications, Communications Project Manager, Technical Project Manager may also be considered for this role.
05/12/2025
Full time
Job Title: Unified Communications Consultant Location: Home Based Salary: Highly Competitive + Bonus Job type: Full Time, Permanent About the role; As a Unified Communications Consultant, you will lead the planning, delivery, and support of telecoms projects for our clients, with a primary focus on Microsoft Business Voice and Gamma Horizon solutions. You will manage projects from initial scoping through to successful handover, ensuring solutions are delivered on time, within budget, and to the highest standards. You will also provide expert support, troubleshooting, and guidance post-implementation, acting as a trusted advisor to clients and colleagues. Who are we? TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results. TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of and our accreditation as a 'Great Place to Work' in addition to being placed on the 'UK's Best Workplaces in Tech' list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do. Job responsibilities will include, but are not limited to; Lead the end-to-end delivery of Unified Communications projects, including requirements gathering, solution design, implementation, and handover. Act as the technical lead for Microsoft Business Voice and Gamma Horizon deployments. Provide pre-sales consultancy, supporting solution design and client proposals. Liaise with Clients, Client Success Managers, Business Development Managers, and Technical Specialists to define project objectives and deliverables. Prepare and execute detailed technical plans, ensuring customer acceptance and satisfaction. Deliver on-site and remote installations, ensuring minimal disruption to client operations. Provide post-installation support, including troubleshooting, issue resolution, and escalation management. Maintain accurate project documentation, update CRM and ticketing systems, and ensure thorough handover to support teams. Stay up to date with emerging Unified Communications technologies and recommend improvements to internal processes and client solutions. Achieve a minimum of 80% chargeable work. Build and maintain strong client relationships, acting as a trusted advisor and point of escalation. About you: Knowledge, Skills & Experience; Degree-level qualification or equivalent experience. Microsoft certifications (Teams, Teams Voice) essential; Gamma Horizon certification or equivalent experience highly desirable. Prince2 Foundation/Practitioner or other project management qualifications desirable. Strong understanding of Unified Communications technologies and principles. Hands-on experience with Microsoft Business Voice and ideally, Gamma Horizon solutions. Proficiency in Microsoft Teams and related voice integration. Familiarity with Microsoft Teams Rooms and Dynamics Contact Centre solutions is desirable. Knowledge of mobile solutions, call recording, and reporting. Knowledge of networking, virtualisation, and cloud services (Microsoft 365, Azure). Ability to troubleshoot and resolve technical issues effectively. Excellent communication and consultative skills for client engagement. Strong organisational and time management skills. Ability to work independently and collaboratively within a team. Willingness and ability to travel extensively to client sites, providing consultancy service and on-site support. Proven experience delivering Microsoft Business Voice and Gamma Horizon projects in a managed services environment. Proven effective communication and influencing skills. Benefits; 25 days annual leave + public holidays, rising with length of service Employee benefits trust Company bonus scheme Life assurance 4 x Salary Contributory pension scheme at 4% matched Healthcare and cash plan Electric vehicle salary sacrifice scheme Cycle to work scheme Employee discounts Employee assistance programme Paid CSR Days Company sick pay and income protection cover Enhanced Maternity and Paternity pay Employee recognition scheme Eyecare vouchers Discounted gym membership Long service rewards Please click on the APPLY button to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of: Staff Communications, Communications Project Manager, Technical Project Manager may also be considered for this role.
Are you an ambitious relationship-builder with a passion for driving growth in the SaaS space? Join a global leader in business intelligence software as an Account Development Manager , where you ll play a pivotal role in accelerating revenue, strengthening partner engagement, and showcasing cutting-edge analytics solutions trusted by over 31,000 customers worldwide. This is an exciting opportunity to step into a high-impact role within a multi award-winning organisation celebrating 30 years of innovation. If you thrive in a collaborative, high-performance environment and are ready to shape the future of partner success, we want to hear from you. The Role at a Glance: Partner Customer Success / Account Development Manager Hybrid Working / Uxbridge, West London HQ / (Thursdays Office Days) Up to £40,000 DOE Plus Company Bonus and Benefits Permanent - Full Time Hours: Monday to Friday, 9am to 5:30pm, 37.5 hours per week. Line Manager: Head of Customer Growth Company: International, market leading business intelligence software. Values: Energy. Integrity. Performance. Teamwork. Pedigree: Multi Award-Winning. 31,000 customers globally. MS Gold Partner. Cisco Partner. ISO 9001 & 27001. Your Skills: SaaS. Experience Managing Stakeholder Relationships. 3+ years in Account Management or Customer Success. Growing existing accounts. Cross-selling / Up-selling. Experience managing Channel / Partner seller relationship. The Role: Reporting to the Head of Customer Growth, the Account Development Manager (ADM) will play a key role in driving revenue growth across our partner channel. You will take ownership of all aspects of account development, identifying opportunities to upsell and cross-sell while strengthening engagement and showcasing the value of our products. In this role, you ll build and maintain strong customer relationships that foster growth, retention, and long-term loyalty. You will confidently demonstrate our solutions, communicate our value proposition, and drive product adoption across your accounts. Working collaboratively with internal teams, stakeholders, and partners, you will ensure commitments are met and relationships remain strong and productive. Your Responsibilities: You will proactively collaborate with partners to uncover growth opportunities through increased licence volumes and the introduction of new products and services. Alongside this, you will own partner support queries to deliver a smooth, high-quality experience that reflects Tollring s standards. You will guide partners on how to best position and maximise our technology in line with partner agreements, delivering tailored product demonstrations that speak directly to partner and customer needs. In this role, you will work closely with internal teams to ensure partner requests are actioned quickly and effectively, while monitoring customer usage trends daily, weekly, or monthly to boost engagement and identify revenue opportunities. You will spot early risks and take proactive steps to reduce churn, collaborating with colleagues across the business to provide a seamless, unified partner experience. Additionally, you ll lead or support projects that drive revenue growth or enhance operational performance within the Customer Success team. Maintaining proactive and reactive contact with partners and accurately forecasting revenue - managing opportunities and risks with precision are key to delivering ongoing success. Who we are: We are Tollring , a multi award-winning software developer. With offices in the UK, the USA, India and Australia, our specialty is Business Analytics, Call Recording and Fraud Management. Proud to be a renowned market leader, our innovative solutions are developed in-house and distributed via an extensive channel partner network, currently to over 31,000 businesses globally and still growing. This year we celebrate our 30th anniversary - that s a lot of years creating meaningful impact for organisations. Skills and Qualifications: The successful ADM will have a minimum of 3 years experience in account management, customer success, or other client-facing roles, with clear potential for progression. The ideal candidate will: • Possess strong commercial awareness, particularly within SaaS business models • Have proven experience managing partner and customer relationships • Be proficient in Microsoft Office applications and CRM systems for opportunity management • Thrive on challenges and enjoy developing structured, strategic solutions • Demonstrate the ability to learn products in depth and maintain a high level of technical understanding • Bring strong problem-solving and troubleshooting abilities • Show excellent organisational skills, with the capability to prioritise effectively and meet deadlines • Exhibit strong interpersonal and communication skills for both internal and external engagement • Show determination and persistence in managing opportunities and resolving queries Personal Attributes: Tollring s core values are teamwork, energy, integrity, and performance. The ideal candidate will embody these values and: • Be a proactive team player with a positive, can-do attitude and the ability to use their initiative • Demonstrate exceptional attention to detail and take pride in delivering high-quality work • Communicate clearly and confidently, both in writing and verbally, with strong interpersonal skills • Be personable, decisive, adaptable, presentable, and articulate • Uphold high personal and ethical standards aligned with company values If you re ready to take the next step in your SaaS career and make a measurable impact within a forward-thinking, values-driven tech leader, we d love to hear from you. Bring your commercial acumen, your passion for partnership growth, and your drive to perform - and join a business where teamwork, integrity, energy, and excellence are at the heart of everything we do. Apply today and become a key force in driving the next chapter of Tollring s global success. Tollring, an equal opportunities employer, pride themselves on their already diverse workforce and they are committed to equal employment opportunities. If you have a disability or support need and require adjustments / support to allow you to apply for this role or attend the interviews, please let us know as soon as possible and they will do everything possible to accommodate you. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
05/12/2025
Full time
Are you an ambitious relationship-builder with a passion for driving growth in the SaaS space? Join a global leader in business intelligence software as an Account Development Manager , where you ll play a pivotal role in accelerating revenue, strengthening partner engagement, and showcasing cutting-edge analytics solutions trusted by over 31,000 customers worldwide. This is an exciting opportunity to step into a high-impact role within a multi award-winning organisation celebrating 30 years of innovation. If you thrive in a collaborative, high-performance environment and are ready to shape the future of partner success, we want to hear from you. The Role at a Glance: Partner Customer Success / Account Development Manager Hybrid Working / Uxbridge, West London HQ / (Thursdays Office Days) Up to £40,000 DOE Plus Company Bonus and Benefits Permanent - Full Time Hours: Monday to Friday, 9am to 5:30pm, 37.5 hours per week. Line Manager: Head of Customer Growth Company: International, market leading business intelligence software. Values: Energy. Integrity. Performance. Teamwork. Pedigree: Multi Award-Winning. 31,000 customers globally. MS Gold Partner. Cisco Partner. ISO 9001 & 27001. Your Skills: SaaS. Experience Managing Stakeholder Relationships. 3+ years in Account Management or Customer Success. Growing existing accounts. Cross-selling / Up-selling. Experience managing Channel / Partner seller relationship. The Role: Reporting to the Head of Customer Growth, the Account Development Manager (ADM) will play a key role in driving revenue growth across our partner channel. You will take ownership of all aspects of account development, identifying opportunities to upsell and cross-sell while strengthening engagement and showcasing the value of our products. In this role, you ll build and maintain strong customer relationships that foster growth, retention, and long-term loyalty. You will confidently demonstrate our solutions, communicate our value proposition, and drive product adoption across your accounts. Working collaboratively with internal teams, stakeholders, and partners, you will ensure commitments are met and relationships remain strong and productive. Your Responsibilities: You will proactively collaborate with partners to uncover growth opportunities through increased licence volumes and the introduction of new products and services. Alongside this, you will own partner support queries to deliver a smooth, high-quality experience that reflects Tollring s standards. You will guide partners on how to best position and maximise our technology in line with partner agreements, delivering tailored product demonstrations that speak directly to partner and customer needs. In this role, you will work closely with internal teams to ensure partner requests are actioned quickly and effectively, while monitoring customer usage trends daily, weekly, or monthly to boost engagement and identify revenue opportunities. You will spot early risks and take proactive steps to reduce churn, collaborating with colleagues across the business to provide a seamless, unified partner experience. Additionally, you ll lead or support projects that drive revenue growth or enhance operational performance within the Customer Success team. Maintaining proactive and reactive contact with partners and accurately forecasting revenue - managing opportunities and risks with precision are key to delivering ongoing success. Who we are: We are Tollring , a multi award-winning software developer. With offices in the UK, the USA, India and Australia, our specialty is Business Analytics, Call Recording and Fraud Management. Proud to be a renowned market leader, our innovative solutions are developed in-house and distributed via an extensive channel partner network, currently to over 31,000 businesses globally and still growing. This year we celebrate our 30th anniversary - that s a lot of years creating meaningful impact for organisations. Skills and Qualifications: The successful ADM will have a minimum of 3 years experience in account management, customer success, or other client-facing roles, with clear potential for progression. The ideal candidate will: • Possess strong commercial awareness, particularly within SaaS business models • Have proven experience managing partner and customer relationships • Be proficient in Microsoft Office applications and CRM systems for opportunity management • Thrive on challenges and enjoy developing structured, strategic solutions • Demonstrate the ability to learn products in depth and maintain a high level of technical understanding • Bring strong problem-solving and troubleshooting abilities • Show excellent organisational skills, with the capability to prioritise effectively and meet deadlines • Exhibit strong interpersonal and communication skills for both internal and external engagement • Show determination and persistence in managing opportunities and resolving queries Personal Attributes: Tollring s core values are teamwork, energy, integrity, and performance. The ideal candidate will embody these values and: • Be a proactive team player with a positive, can-do attitude and the ability to use their initiative • Demonstrate exceptional attention to detail and take pride in delivering high-quality work • Communicate clearly and confidently, both in writing and verbally, with strong interpersonal skills • Be personable, decisive, adaptable, presentable, and articulate • Uphold high personal and ethical standards aligned with company values If you re ready to take the next step in your SaaS career and make a measurable impact within a forward-thinking, values-driven tech leader, we d love to hear from you. Bring your commercial acumen, your passion for partnership growth, and your drive to perform - and join a business where teamwork, integrity, energy, and excellence are at the heart of everything we do. Apply today and become a key force in driving the next chapter of Tollring s global success. Tollring, an equal opportunities employer, pride themselves on their already diverse workforce and they are committed to equal employment opportunities. If you have a disability or support need and require adjustments / support to allow you to apply for this role or attend the interviews, please let us know as soon as possible and they will do everything possible to accommodate you. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Interim IT & Business Change Project Manager - Group Rebrand Location: Manchester (2-3 days per week on site) Rate: £400-£450 per day (Outside IR35) Duration: 3 months initially Start: ASAP We're supporting a leading professional services group through a major group rebrand and technology-enabled change programme, uniting multiple divisions under one clear, consistent identity ahead of a Q1 launch. This is a hands-on, fast-paced contract for an experienced Project Manager who can balance business change and technology delivery, bringing structure, pace, and clarity across multiple workstreams including IT, HR, Marketing, Facilities, and Digital. You'll coordinate internal and external teams to ensure systems, processes, and communications all align to deliver a seamless transition. The role combines technical orchestration with strong stakeholder engagement to ensure readiness across the organisation. Key Focus Areas - Lead delivery of the group rebrand and associated technology and business change activities - Manage cross-functional workstreams across IT, digital, HR, marketing, and external design partners - Oversee technology dependencies including CRM, HR/payroll, infrastructure, and digital platforms - Drive alignment across divisions, ensuring a group-first approach - Ensure internal communications, governance, and delivery cadence are clear and consistent - Maintain momentum, transparency, and stakeholder confidence throughout the project lifecycle What You'll Bring - Proven experience leading complex, cross-functional change programmes involving both technology and business transformation - Excellent stakeholder management and communication skills - Strong understanding of how systems, processes, and people integrate to deliver change - Resilient, delivery-driven, and available to start immediately This is a rapid mobilisation, ideal for a contract Project Manager who thrives in a dynamic, outcome-focused environment and can deliver under pressure.
05/12/2025
Seasonal
Interim IT & Business Change Project Manager - Group Rebrand Location: Manchester (2-3 days per week on site) Rate: £400-£450 per day (Outside IR35) Duration: 3 months initially Start: ASAP We're supporting a leading professional services group through a major group rebrand and technology-enabled change programme, uniting multiple divisions under one clear, consistent identity ahead of a Q1 launch. This is a hands-on, fast-paced contract for an experienced Project Manager who can balance business change and technology delivery, bringing structure, pace, and clarity across multiple workstreams including IT, HR, Marketing, Facilities, and Digital. You'll coordinate internal and external teams to ensure systems, processes, and communications all align to deliver a seamless transition. The role combines technical orchestration with strong stakeholder engagement to ensure readiness across the organisation. Key Focus Areas - Lead delivery of the group rebrand and associated technology and business change activities - Manage cross-functional workstreams across IT, digital, HR, marketing, and external design partners - Oversee technology dependencies including CRM, HR/payroll, infrastructure, and digital platforms - Drive alignment across divisions, ensuring a group-first approach - Ensure internal communications, governance, and delivery cadence are clear and consistent - Maintain momentum, transparency, and stakeholder confidence throughout the project lifecycle What You'll Bring - Proven experience leading complex, cross-functional change programmes involving both technology and business transformation - Excellent stakeholder management and communication skills - Strong understanding of how systems, processes, and people integrate to deliver change - Resilient, delivery-driven, and available to start immediately This is a rapid mobilisation, ideal for a contract Project Manager who thrives in a dynamic, outcome-focused environment and can deliver under pressure.
IT Operations Manager Doncaster - Hybrid, 3 office, 2 home Salary £50,000 - £60,000 Elevation Tech & Transformation are working exclusively with a leading manufacturing business in Doncaster that's investing heavily in its IT function and they're looking for an experienced IT Operations Manager to take charge of their infrastructure, systems and support teams. As IT Operations Manager you will be the key link between technology and operations, managing the day-to-day IT landscape while driving forward projects that keep the business ahead of the curve. Working closely with the Head of IT, you'll lead a talented technical team and play a crucial role in shaping the company's digital direction. What you'll be doing: Managing a busy support function and mentoring a small, capable team Overseeing the Windows desktop/laptop and Hyper-V estate Managing and improving the AWS environment Supporting key systems including SAP (ECC/CRM/CPQ/Analytics/BPA) and WMS Ensuring security through patching, firmware updates and proactive monitoring Managing IT procurement and third-party supplier relationships Leading infrastructure and systems projects across multiple business areas Working with networking technologies such as Fortigate, Cisco, Meraki, Netgear and Aerohive What we're looking for: Strong hands on technical support background Proven experience leading IT operations or infrastructure teams Demonstrable experience across manufacturing, logistics, warehouse management or ecommerce environments Knowledge of ERP/WMS systems, SAP preferred, but all will be considered Strong networking, infrastructure and cloud (AWS) skills A collaborative, proactive leader who enjoys improving systems and empowering people If you're ready to take ownership of IT operations in a fast-moving, forward-thinking business, I'd love to hear from you.
05/12/2025
Full time
IT Operations Manager Doncaster - Hybrid, 3 office, 2 home Salary £50,000 - £60,000 Elevation Tech & Transformation are working exclusively with a leading manufacturing business in Doncaster that's investing heavily in its IT function and they're looking for an experienced IT Operations Manager to take charge of their infrastructure, systems and support teams. As IT Operations Manager you will be the key link between technology and operations, managing the day-to-day IT landscape while driving forward projects that keep the business ahead of the curve. Working closely with the Head of IT, you'll lead a talented technical team and play a crucial role in shaping the company's digital direction. What you'll be doing: Managing a busy support function and mentoring a small, capable team Overseeing the Windows desktop/laptop and Hyper-V estate Managing and improving the AWS environment Supporting key systems including SAP (ECC/CRM/CPQ/Analytics/BPA) and WMS Ensuring security through patching, firmware updates and proactive monitoring Managing IT procurement and third-party supplier relationships Leading infrastructure and systems projects across multiple business areas Working with networking technologies such as Fortigate, Cisco, Meraki, Netgear and Aerohive What we're looking for: Strong hands on technical support background Proven experience leading IT operations or infrastructure teams Demonstrable experience across manufacturing, logistics, warehouse management or ecommerce environments Knowledge of ERP/WMS systems, SAP preferred, but all will be considered Strong networking, infrastructure and cloud (AWS) skills A collaborative, proactive leader who enjoys improving systems and empowering people If you're ready to take ownership of IT operations in a fast-moving, forward-thinking business, I'd love to hear from you.
CRM Enterprise Applications Manager required to work in the UK. Please note; 1) My client has several centres throughout the UK, so you'll report to whichever one is closest to you. There will be some travel to other centres, but this is mainly a remote position - you'll just need to go in for workshops or key meetings. 2) Since you'll be working around children, you'll need to complete an enhanced DBS check, so please only apply if you're comfortable with this. 3) My client isn't able to sponsor visas, so you'll need to have full, permanent UK working rights. Unfortunately, student visas and Tier 2 General visas won't work. The only exception is if you're on a Tier 2 Dependant visa that doesn't expire until after 2027, or if you'll be getting your ILR at your next extension. Job purpose: The Enterprise Applications Manager is responsible for leading the UK IS Application Services team and ensuring the effective management, configuration, and optimisation of enterprise applications. A major focus of this role will be driving the successful delivery of the HubSpot CRM project, ensuring seamless integration with other business systems and enabling data-driven decision-making across the organisation. This is a fantastic opportunity to shape the future of my clients enterprise applications, contribute to strategic projects on my client's technology roadmap, and to help drive operational excellence across the company. Duties and responsibilities: Management, Planning and Delivery Manage the UK IS Application Services team ensuring targets are consistently met. Lead on the planning, implementation, testing, and rollout of new enterprise applications and major enhancements to existing systems, partnering with internal teams, vendors/partners and other key stakeholders to deliver well-integrated, purpose-fit solutions that support strategic business goals. Application management and configuration Manage HubSpot CRM by overseeing user administration, data integrity, workflow automation, reporting, and system optimisations. Leverage automation and AI where possible to enhance performance. Act as the primary liaison with HubSpot and other enterprise software vendors. Work with account managers to enhance systems in alignment with business needs. Ensure enterprise applications follow best practices for security, access control, and compliance with relevant regulations. Stakeholder collaboration Work closely with leadership, internal and external stakeholders to translate business requirements into technical solutions. Support/troubleshooting: Lead a department that provides support for core enterprise applications. Assist in training users, promoting adoption, and ensuring a smooth transition during system upgrades or new implementations. Continuous improvement: Identify opportunities for system enhancements and process optimisation. Collaborate with internal teams and external partners to implement improvements. Skills required: Proven experience in vendor management, contract negotiations, and working with external account managers. Strong expertise in HubSpot administration (certifications are a plus), including experience with HubSpot APIs and integrations. Proven experience managing, configuring and supporting SaaS-based enterprise applications. Familiarity with integration tools and methods (eg, API-based integrations, Middleware solutions and automation platforms). Experience in data governance, workflow automation, and process optimisation. Strong understanding of how enterprise systems interact across departments (eg, CRM, finance, HR, TMS, LMS). Able to travel, when required, to centres. Please send in your CV if you have the above skills.
05/12/2025
Full time
CRM Enterprise Applications Manager required to work in the UK. Please note; 1) My client has several centres throughout the UK, so you'll report to whichever one is closest to you. There will be some travel to other centres, but this is mainly a remote position - you'll just need to go in for workshops or key meetings. 2) Since you'll be working around children, you'll need to complete an enhanced DBS check, so please only apply if you're comfortable with this. 3) My client isn't able to sponsor visas, so you'll need to have full, permanent UK working rights. Unfortunately, student visas and Tier 2 General visas won't work. The only exception is if you're on a Tier 2 Dependant visa that doesn't expire until after 2027, or if you'll be getting your ILR at your next extension. Job purpose: The Enterprise Applications Manager is responsible for leading the UK IS Application Services team and ensuring the effective management, configuration, and optimisation of enterprise applications. A major focus of this role will be driving the successful delivery of the HubSpot CRM project, ensuring seamless integration with other business systems and enabling data-driven decision-making across the organisation. This is a fantastic opportunity to shape the future of my clients enterprise applications, contribute to strategic projects on my client's technology roadmap, and to help drive operational excellence across the company. Duties and responsibilities: Management, Planning and Delivery Manage the UK IS Application Services team ensuring targets are consistently met. Lead on the planning, implementation, testing, and rollout of new enterprise applications and major enhancements to existing systems, partnering with internal teams, vendors/partners and other key stakeholders to deliver well-integrated, purpose-fit solutions that support strategic business goals. Application management and configuration Manage HubSpot CRM by overseeing user administration, data integrity, workflow automation, reporting, and system optimisations. Leverage automation and AI where possible to enhance performance. Act as the primary liaison with HubSpot and other enterprise software vendors. Work with account managers to enhance systems in alignment with business needs. Ensure enterprise applications follow best practices for security, access control, and compliance with relevant regulations. Stakeholder collaboration Work closely with leadership, internal and external stakeholders to translate business requirements into technical solutions. Support/troubleshooting: Lead a department that provides support for core enterprise applications. Assist in training users, promoting adoption, and ensuring a smooth transition during system upgrades or new implementations. Continuous improvement: Identify opportunities for system enhancements and process optimisation. Collaborate with internal teams and external partners to implement improvements. Skills required: Proven experience in vendor management, contract negotiations, and working with external account managers. Strong expertise in HubSpot administration (certifications are a plus), including experience with HubSpot APIs and integrations. Proven experience managing, configuring and supporting SaaS-based enterprise applications. Familiarity with integration tools and methods (eg, API-based integrations, Middleware solutions and automation platforms). Experience in data governance, workflow automation, and process optimisation. Strong understanding of how enterprise systems interact across departments (eg, CRM, finance, HR, TMS, LMS). Able to travel, when required, to centres. Please send in your CV if you have the above skills.
Development Manager - £75k to £85k - Reading Avanti Recruitment is currently partnering with a rapidly growing SaaS company based in Reading. We are looking to hire an experienced Software Development Manager to lead a team of 6+ engineers. As part of a growing and newly formed team of engineers, DevOps, QA and customer support it would be really valuable to be onsite every day so preference will be given to candidates who want to come in every day. Responsibilities; Looking after DevOps, QA and platform support teams Managing the team day to day Build relationships with key stakeholders Ideal skills required; Experience or managing Software Development and QA teams Experience of managing teams responsible for hardware and Linux based systems Strong AWS experience - management and deployment Experience working in a SaaS environment, ideally CRM Full Software Development Lifecycle experience DevOps skills with Linux, Apache and MySQL Agile project methodologies The role can pay up to c85k basic plus a bonus of c5k. Max package will be 90k. There is parking onsite. 25 days holiday plus bank holidays and a standard pension of 3% from the company.
05/12/2025
Full time
Development Manager - £75k to £85k - Reading Avanti Recruitment is currently partnering with a rapidly growing SaaS company based in Reading. We are looking to hire an experienced Software Development Manager to lead a team of 6+ engineers. As part of a growing and newly formed team of engineers, DevOps, QA and customer support it would be really valuable to be onsite every day so preference will be given to candidates who want to come in every day. Responsibilities; Looking after DevOps, QA and platform support teams Managing the team day to day Build relationships with key stakeholders Ideal skills required; Experience or managing Software Development and QA teams Experience of managing teams responsible for hardware and Linux based systems Strong AWS experience - management and deployment Experience working in a SaaS environment, ideally CRM Full Software Development Lifecycle experience DevOps skills with Linux, Apache and MySQL Agile project methodologies The role can pay up to c85k basic plus a bonus of c5k. Max package will be 90k. There is parking onsite. 25 days holiday plus bank holidays and a standard pension of 3% from the company.
Position: Business Development Manager Location: London Salary: 60,000 - 75,000 Bennett & Game are currently representing a long-established specialist fa ade contractor that has been shaping London's skyline for nearly 50 years. Known for delivering some of the capital's most iconic and technically challenging projects, the business continues to experience strong growth and is now seeking a Strategic Relationship Builder to join its expanding team. Operating from modern offices in Chelmsford and London, the company employs around 60 staff and has a group turnover exceeding 25 million. This role represents an exciting opportunity to join a collaborative, forward-thinking team that thrives on creativity, client relationships, and delivering exceptional results. Business Development Manager Salary & Benefits Salary: 60,000 - 75,000 (depending on experience) 25 days holiday + Bank Holidays Company-wide bonus scheme Private healthcare cash plan Pension scheme EV car scheme Company events and incentives Hybrid working across London and Chelmsford Clear long-term progression opportunities within a market-leading fa ade business Business Development Manager Job Overview Identify, develop and pursue new business opportunities across the London construction and fa ade markets. Build and maintain trusted, long-term relationships with clients, architects, main contractors, and consultants. Lead face-to-face sales activity, executing pitches and presentations to secure new work. Strategically plan business development initiatives to align with company growth objectives. Qualify and prioritise opportunities within the CRM system, ensuring it remains the 'single source of truth'. Manage multiple accounts and maintain pipeline momentum from initial contact through to deal closure. Collaborate closely with internal design, pre-construction and delivery teams to support client needs. Represent the business across key industry events and networking forums, spending 2-3 days per week in London meeting key decision-makers. Business Development Manager Job Requirements Proven track record in business development or sales within the construction, fa ade or building-envelope sector. Strong relationship builder and confident networker with excellent communication skills. Energetic, proactive and highly organised, with a results-driven mindset. Experience in face-to-face pitching, negotiation and qualifying new opportunities. Strategic thinker with the ability to identify potential clients, market trends and partnership opportunities. Ownership mindset, capable of managing multiple opportunities and consistently achieving KPIs. Confident using CRM and sales tracking systems. Full UK driving licence and willingness to travel regularly across London. Bennett & Game Recruitment are acting as a Recruitment Agency in relation to this vacancy. Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
05/12/2025
Full time
Position: Business Development Manager Location: London Salary: 60,000 - 75,000 Bennett & Game are currently representing a long-established specialist fa ade contractor that has been shaping London's skyline for nearly 50 years. Known for delivering some of the capital's most iconic and technically challenging projects, the business continues to experience strong growth and is now seeking a Strategic Relationship Builder to join its expanding team. Operating from modern offices in Chelmsford and London, the company employs around 60 staff and has a group turnover exceeding 25 million. This role represents an exciting opportunity to join a collaborative, forward-thinking team that thrives on creativity, client relationships, and delivering exceptional results. Business Development Manager Salary & Benefits Salary: 60,000 - 75,000 (depending on experience) 25 days holiday + Bank Holidays Company-wide bonus scheme Private healthcare cash plan Pension scheme EV car scheme Company events and incentives Hybrid working across London and Chelmsford Clear long-term progression opportunities within a market-leading fa ade business Business Development Manager Job Overview Identify, develop and pursue new business opportunities across the London construction and fa ade markets. Build and maintain trusted, long-term relationships with clients, architects, main contractors, and consultants. Lead face-to-face sales activity, executing pitches and presentations to secure new work. Strategically plan business development initiatives to align with company growth objectives. Qualify and prioritise opportunities within the CRM system, ensuring it remains the 'single source of truth'. Manage multiple accounts and maintain pipeline momentum from initial contact through to deal closure. Collaborate closely with internal design, pre-construction and delivery teams to support client needs. Represent the business across key industry events and networking forums, spending 2-3 days per week in London meeting key decision-makers. Business Development Manager Job Requirements Proven track record in business development or sales within the construction, fa ade or building-envelope sector. Strong relationship builder and confident networker with excellent communication skills. Energetic, proactive and highly organised, with a results-driven mindset. Experience in face-to-face pitching, negotiation and qualifying new opportunities. Strategic thinker with the ability to identify potential clients, market trends and partnership opportunities. Ownership mindset, capable of managing multiple opportunities and consistently achieving KPIs. Confident using CRM and sales tracking systems. Full UK driving licence and willingness to travel regularly across London. Bennett & Game Recruitment are acting as a Recruitment Agency in relation to this vacancy. Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
Macildowie Recruitment and Retention
Rugby, Warwickshire
Digital Systems Manager - Dynamics CRM Location: Hybrid (Rugby / Midlands office presence + remote) Salary: £45,000 - £50,000 Reporting to: Finance Director Macildowie is delighted to be partnering with a well-established not-for-profit organisation based in Rugby to recruit a Digital Systems Manager. This organisation's work makes a real difference to people during challenging times, and they continue to invest in the systems that help deliver timely, accessible support. As part of their ongoing digital journey, they are enhancing how their CRM, website and wider digital tools work together. This role offers the chance to influence that evolution, ensuring systems are well governed, easy to use and continuously improved. The Role This position blends structured project coordination with practical system oversight. You'll help maintain and enhance the organisation's Microsoft Dynamics CRM, its links to the website and other digital platforms, and ensure colleagues are confident and well supported in how they use these tools. There is an opportunity for progression into a Product Owner position, shaping the development roadmap and acting as the voice of users in decisions about future improvements. This role suits someone organised, collaborative and engaging, with a passion for using technology to improve services and outcomes. Key Responsibilities (Shortened) Coordinate CRM and website development with external partners and ensure changes are well tested and documented. Act as the first point of contact for CRM queries, managing supplier tickets and maintaining user access and configuration. Support colleagues by gathering requirements, providing guidance, and keeping training materials up to date. Promote good data quality, GDPR compliance and consistent use of digital systems. Develop into the Product Owner for the CRM and website, helping prioritise enhancements and shape digital roadmaps. Skills & Experience Required Experience supporting projects involving systems or process change. Familiarity with project management tools or methods. Ability to document requirements clearly and manage multiple priorities. Strong communication skills and confidence working with stakeholders. Analytical approach and a good understanding of processes. Desired Experience with CRM or website/portal systems (Dynamics 365 advantageous). Knowledge of data quality principles and GDPR. Experience in the not-for-profit sector. Personal Attributes We're looking for someone structured, calm and supportive, who enjoys helping others build confidence with digital tools. You'll be naturally inquisitive, comfortable explaining processes and confident setting realistic expectations when required. Why Join? This fantastic organisation, offers an attractive salary and benefits package, flexible, hybrid working and an opportunity for progression, development and a chance to shape the digital future of the organisation. Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography. Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. If you would like information on how we will process your data please go to our website (macildowie) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise. Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.
04/12/2025
Full time
Digital Systems Manager - Dynamics CRM Location: Hybrid (Rugby / Midlands office presence + remote) Salary: £45,000 - £50,000 Reporting to: Finance Director Macildowie is delighted to be partnering with a well-established not-for-profit organisation based in Rugby to recruit a Digital Systems Manager. This organisation's work makes a real difference to people during challenging times, and they continue to invest in the systems that help deliver timely, accessible support. As part of their ongoing digital journey, they are enhancing how their CRM, website and wider digital tools work together. This role offers the chance to influence that evolution, ensuring systems are well governed, easy to use and continuously improved. The Role This position blends structured project coordination with practical system oversight. You'll help maintain and enhance the organisation's Microsoft Dynamics CRM, its links to the website and other digital platforms, and ensure colleagues are confident and well supported in how they use these tools. There is an opportunity for progression into a Product Owner position, shaping the development roadmap and acting as the voice of users in decisions about future improvements. This role suits someone organised, collaborative and engaging, with a passion for using technology to improve services and outcomes. Key Responsibilities (Shortened) Coordinate CRM and website development with external partners and ensure changes are well tested and documented. Act as the first point of contact for CRM queries, managing supplier tickets and maintaining user access and configuration. Support colleagues by gathering requirements, providing guidance, and keeping training materials up to date. Promote good data quality, GDPR compliance and consistent use of digital systems. Develop into the Product Owner for the CRM and website, helping prioritise enhancements and shape digital roadmaps. Skills & Experience Required Experience supporting projects involving systems or process change. Familiarity with project management tools or methods. Ability to document requirements clearly and manage multiple priorities. Strong communication skills and confidence working with stakeholders. Analytical approach and a good understanding of processes. Desired Experience with CRM or website/portal systems (Dynamics 365 advantageous). Knowledge of data quality principles and GDPR. Experience in the not-for-profit sector. Personal Attributes We're looking for someone structured, calm and supportive, who enjoys helping others build confidence with digital tools. You'll be naturally inquisitive, comfortable explaining processes and confident setting realistic expectations when required. Why Join? This fantastic organisation, offers an attractive salary and benefits package, flexible, hybrid working and an opportunity for progression, development and a chance to shape the digital future of the organisation. Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography. Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. If you would like information on how we will process your data please go to our website (macildowie) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise. Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.
Role: Technical Operations Manager - Systems, Projects & Support Location: Shoreditch (Office-Based) Salary: £65,000 + Performance-Related Bonuses About the Company: This rapidly scaling MSP delivers cloud, cybersecurity, VoIP, automation, and infrastructure services to a diverse and growing client base. With a strong focus on innovation and people development, the business offers a fast-moving, collaborative environment where technical leadership genuinely shapes how the company operates and grows. The Opportunity: We're seeking a hands-on Technical Operations Manager with strong MSP experience to lead an engineering team, act as the senior technical escalation point, and drive internal and client-facing transformation projects. This is a pivotal role for an experienced technical leader who enjoys balancing deep technical involvement with people management, service quality, and operational improvements. Key Responsibilities: Technical Leadership & Escalation Act as the senior escalation point for complex 3rd-line infrastructure, cloud, and networking issues. Lead and govern technical delivery across: Azure, Office 365, Windows Server SonicWall firewalls, VPN & security VMware/Hyper-V 3CX VoIP & supporting network infrastructure Own patching, maintenance standards, security alignment, and DR strategies. Ensure high-quality documentation, deployments, and configuration practices. Team Leadership & Performance Line-manage 2nd & 3rd line engineers, conducting 1:1s, coaching, and skills development. Drive a culture of accountability, high performance, and technical excellence. Support recruitment, onboarding, and long-term progression within the technical team. Project Delivery Lead and deliver internal and client-focused technical projects including: Cloud migrations Infrastructure upgrades VoIP deployments Network/security improvements Define scope, risks, timelines, and outcomes, ensuring delivery within agreed parameters. Work cross-functionally with leadership, service delivery, and commercial teams. Systems, Workflow & Process Development Improve service desk operations, technical standards, and ITIL-aligned processes. Monitor and enhance SLAs, KPIs, and client satisfaction metrics. Support continuous service quality improvements and operational consistency. Desirable Skills These skills are beneficial but not core requirements for the role. Experience with CRM or PSA platforms (Salesforce, Dynamics 365, Autotask, etc.) Workflow automation using PowerShell, Power Automate, or SQL reporting Experience with internal system optimisation or business process automation Familiarity with ConnectWise, ServiceNow, or similar ITSM environments What You'll Bring At least 5 years in an MSP environment , with proven team leadership. Strong hands-on technical experience across cloud, infrastructure, networking, and VoIP. A background providing 3rd line escalation support in fast-paced MSP settings. Solid experience delivering and overseeing technical projects. Excellent communication and stakeholder management skills. A proactive approach to standards, service improvement, and operational stability. What We Offer £65,000 base salary + performance-related bonuses A structured development path with training and certifications Ownership over internal systems, service quality, and technical direction A collaborative, inclusive, and growth-focused culture Direct influence over how the business scales its service delivery If this sounds like the ideal next role for you, please apply now with an up-to-date CV to be considered.
04/12/2025
Full time
Role: Technical Operations Manager - Systems, Projects & Support Location: Shoreditch (Office-Based) Salary: £65,000 + Performance-Related Bonuses About the Company: This rapidly scaling MSP delivers cloud, cybersecurity, VoIP, automation, and infrastructure services to a diverse and growing client base. With a strong focus on innovation and people development, the business offers a fast-moving, collaborative environment where technical leadership genuinely shapes how the company operates and grows. The Opportunity: We're seeking a hands-on Technical Operations Manager with strong MSP experience to lead an engineering team, act as the senior technical escalation point, and drive internal and client-facing transformation projects. This is a pivotal role for an experienced technical leader who enjoys balancing deep technical involvement with people management, service quality, and operational improvements. Key Responsibilities: Technical Leadership & Escalation Act as the senior escalation point for complex 3rd-line infrastructure, cloud, and networking issues. Lead and govern technical delivery across: Azure, Office 365, Windows Server SonicWall firewalls, VPN & security VMware/Hyper-V 3CX VoIP & supporting network infrastructure Own patching, maintenance standards, security alignment, and DR strategies. Ensure high-quality documentation, deployments, and configuration practices. Team Leadership & Performance Line-manage 2nd & 3rd line engineers, conducting 1:1s, coaching, and skills development. Drive a culture of accountability, high performance, and technical excellence. Support recruitment, onboarding, and long-term progression within the technical team. Project Delivery Lead and deliver internal and client-focused technical projects including: Cloud migrations Infrastructure upgrades VoIP deployments Network/security improvements Define scope, risks, timelines, and outcomes, ensuring delivery within agreed parameters. Work cross-functionally with leadership, service delivery, and commercial teams. Systems, Workflow & Process Development Improve service desk operations, technical standards, and ITIL-aligned processes. Monitor and enhance SLAs, KPIs, and client satisfaction metrics. Support continuous service quality improvements and operational consistency. Desirable Skills These skills are beneficial but not core requirements for the role. Experience with CRM or PSA platforms (Salesforce, Dynamics 365, Autotask, etc.) Workflow automation using PowerShell, Power Automate, or SQL reporting Experience with internal system optimisation or business process automation Familiarity with ConnectWise, ServiceNow, or similar ITSM environments What You'll Bring At least 5 years in an MSP environment , with proven team leadership. Strong hands-on technical experience across cloud, infrastructure, networking, and VoIP. A background providing 3rd line escalation support in fast-paced MSP settings. Solid experience delivering and overseeing technical projects. Excellent communication and stakeholder management skills. A proactive approach to standards, service improvement, and operational stability. What We Offer £65,000 base salary + performance-related bonuses A structured development path with training and certifications Ownership over internal systems, service quality, and technical direction A collaborative, inclusive, and growth-focused culture Direct influence over how the business scales its service delivery If this sounds like the ideal next role for you, please apply now with an up-to-date CV to be considered.
Technical Operations Manager - Shoreditch, London - Great Opportunity! Salary : Dependant on experience Are you a hands-on Technical Operations Manager ready to lead a high-performing engineering team while driving major internal transformation projects? My client, an established and rapidly scaling MSP in Shoreditch, is looking for an experienced technical leader to take ownership of their internal systems, cloud infrastructure, and operational delivery. This is a role for someone who thrives in fast-paced environments, enjoys solving complex technical challenges, and wants genuine influence over how a business scales from the inside out. As Technical Operations Manager, you will: Lead Technical Delivery & Escalations Act as the senior technical escalation point for infrastructure, cloud, networking and security. Oversee technologies including Azure, Office 365, Windows Server, SonicWall, VMware/Hyper-V, and 3CX. Ensure patching, security compliance, DR strategy and documentation standards are consistently met. Manage & Develop the Engineering Team Line-manage a skilled team of 2nd/3rd Line Engineers. Deliver coaching, 1:1s, performance management and personal development plans. Support recruitment and shape a high-accountability, high-performance culture. Own Internal Systems & Business Platforms Lead the ongoing development and optimisation of internal CRM/PSA systems (Salesforce or Dynamics). Oversee integrations across Autotask, telephony, finance and automation tooling. Manage third-party vendors and toolsets. Drive Projects & Internal Transformation Own end-to-end delivery of internal projects: CRM rebuilds, cloud migrations, infrastructure upgrades, and workflow automation. Work cross-functionally with service delivery, finance, leadership and commercial teams. Automation, Reporting & Process Improvement Lead automation using PowerShell, Power Automate and SQL. Build dashboards and insights to improve service performance. Apply ITIL-aligned best practices to improve SLAs, KPIs and customer experience. What You'll Bring 5+ years in a Managed Service Provider environment. Experience leading or mentoring technical teams. Strong hands-on experience across cloud, infrastructure, virtualisation, networking and automation. Technical depth in: Azure, O365, Windows Server, SonicWall, VMware/Hyper-V, 3CX, Salesforce or Dynamics, Autotask. The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN
04/12/2025
Full time
Technical Operations Manager - Shoreditch, London - Great Opportunity! Salary : Dependant on experience Are you a hands-on Technical Operations Manager ready to lead a high-performing engineering team while driving major internal transformation projects? My client, an established and rapidly scaling MSP in Shoreditch, is looking for an experienced technical leader to take ownership of their internal systems, cloud infrastructure, and operational delivery. This is a role for someone who thrives in fast-paced environments, enjoys solving complex technical challenges, and wants genuine influence over how a business scales from the inside out. As Technical Operations Manager, you will: Lead Technical Delivery & Escalations Act as the senior technical escalation point for infrastructure, cloud, networking and security. Oversee technologies including Azure, Office 365, Windows Server, SonicWall, VMware/Hyper-V, and 3CX. Ensure patching, security compliance, DR strategy and documentation standards are consistently met. Manage & Develop the Engineering Team Line-manage a skilled team of 2nd/3rd Line Engineers. Deliver coaching, 1:1s, performance management and personal development plans. Support recruitment and shape a high-accountability, high-performance culture. Own Internal Systems & Business Platforms Lead the ongoing development and optimisation of internal CRM/PSA systems (Salesforce or Dynamics). Oversee integrations across Autotask, telephony, finance and automation tooling. Manage third-party vendors and toolsets. Drive Projects & Internal Transformation Own end-to-end delivery of internal projects: CRM rebuilds, cloud migrations, infrastructure upgrades, and workflow automation. Work cross-functionally with service delivery, finance, leadership and commercial teams. Automation, Reporting & Process Improvement Lead automation using PowerShell, Power Automate and SQL. Build dashboards and insights to improve service performance. Apply ITIL-aligned best practices to improve SLAs, KPIs and customer experience. What You'll Bring 5+ years in a Managed Service Provider environment. Experience leading or mentoring technical teams. Strong hands-on experience across cloud, infrastructure, virtualisation, networking and automation. Technical depth in: Azure, O365, Windows Server, SonicWall, VMware/Hyper-V, 3CX, Salesforce or Dynamics, Autotask. The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN
IT & Software Project Manager - Leeds plus WFH - £60,000 to £70,000 A large-scale professional services organisation in Leeds is urgently seeking a new IT & Software Project Manager to join their team. They are going through a significant IT transformation programme - implementing a number of new enterprise software platforms and business applications to change the way they work and deliver to customers. This is a hybrid role with a mix of office working and extensive home working options. As the successful candidate you must have: A strong track record as an IT Project Manager Must have experience of managing the implementation of off-the-shelf (COTS) software (e.g. ERP, CRM, Finance Systems or HR systems etc) Must have experience of IT Infrastructure projects Experience of Waterfall methodologies Experience of working in a large, complex organisation would be an advantage You will be rewarded with an excellent package that includes: Basic salary of circa £60,000 - £70,000 depending on skills and experience 10% Bonus Pension Private Healthcare Home working options This is an urgent vacancy where the hiring manager is looking to shortlist for interview immediately. Please send a copy of your CV to me ASAP to be considered. Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
04/12/2025
Full time
IT & Software Project Manager - Leeds plus WFH - £60,000 to £70,000 A large-scale professional services organisation in Leeds is urgently seeking a new IT & Software Project Manager to join their team. They are going through a significant IT transformation programme - implementing a number of new enterprise software platforms and business applications to change the way they work and deliver to customers. This is a hybrid role with a mix of office working and extensive home working options. As the successful candidate you must have: A strong track record as an IT Project Manager Must have experience of managing the implementation of off-the-shelf (COTS) software (e.g. ERP, CRM, Finance Systems or HR systems etc) Must have experience of IT Infrastructure projects Experience of Waterfall methodologies Experience of working in a large, complex organisation would be an advantage You will be rewarded with an excellent package that includes: Basic salary of circa £60,000 - £70,000 depending on skills and experience 10% Bonus Pension Private Healthcare Home working options This is an urgent vacancy where the hiring manager is looking to shortlist for interview immediately. Please send a copy of your CV to me ASAP to be considered. Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Applications Platform Manager - Microsoft Dynamics & CRM Platforms Location: West Yorkshire Role Purpose: The Applications Platform Manager is responsible for the strategic management, optimization, and operational delivery of Microsoft Dynamics and CRM platforms across the organization. This role ensures that the platforms are aligned with business objectives, secure, scalable, and deliver maximum value to stakeholders. Key Responsibilities: Platform Strategy & Governance Develop and maintain the roadmap for Microsoft Dynamics and CRM platforms. Ensure compliance with organizational policies, licensing agreements, and data protection regulations. Establish governance frameworks for platform usage and customization. Operational Management Oversee day-to-day administration, configuration, and performance monitoring of Dynamics and CRM systems. Manage upgrades, patches, and integrations with other enterprise applications. Ensure high availability, disaster recovery, and business continuity plans are in place. Stakeholder Engagement Collaborate with business units to understand requirements and translate them into technical solutions. Act as the primary liaison between IT, vendors, and internal teams for platform-related initiatives. Team Leadership Lead and mentor a team of application specialists and developers. Allocate resources effectively to deliver projects on time and within budget. Innovation & Continuous Improvement Identify opportunities to leverage new features and emerging technologies within Microsoft Dynamics ecosystem. Drive automation and process optimization initiatives. Skills & Requirements: Proven experience managing Microsoft Dynamics 365 and CRM platforms. Strong understanding of system architecture, integrations, and API frameworks. Knowledge of Power Platform (Power BI, Power Apps, Power Automate) is highly desirable. Experience with Contact Centre as a Service (CCaaS) platforms and integrations. Excellent stakeholder management and communication skills. Ability to lead cross-functional teams and manage third-party vendors. Experience in delivering large-scale platform upgrades and migrations. Familiarity with Agile and ITIL methodologies.
04/12/2025
Full time
Applications Platform Manager - Microsoft Dynamics & CRM Platforms Location: West Yorkshire Role Purpose: The Applications Platform Manager is responsible for the strategic management, optimization, and operational delivery of Microsoft Dynamics and CRM platforms across the organization. This role ensures that the platforms are aligned with business objectives, secure, scalable, and deliver maximum value to stakeholders. Key Responsibilities: Platform Strategy & Governance Develop and maintain the roadmap for Microsoft Dynamics and CRM platforms. Ensure compliance with organizational policies, licensing agreements, and data protection regulations. Establish governance frameworks for platform usage and customization. Operational Management Oversee day-to-day administration, configuration, and performance monitoring of Dynamics and CRM systems. Manage upgrades, patches, and integrations with other enterprise applications. Ensure high availability, disaster recovery, and business continuity plans are in place. Stakeholder Engagement Collaborate with business units to understand requirements and translate them into technical solutions. Act as the primary liaison between IT, vendors, and internal teams for platform-related initiatives. Team Leadership Lead and mentor a team of application specialists and developers. Allocate resources effectively to deliver projects on time and within budget. Innovation & Continuous Improvement Identify opportunities to leverage new features and emerging technologies within Microsoft Dynamics ecosystem. Drive automation and process optimization initiatives. Skills & Requirements: Proven experience managing Microsoft Dynamics 365 and CRM platforms. Strong understanding of system architecture, integrations, and API frameworks. Knowledge of Power Platform (Power BI, Power Apps, Power Automate) is highly desirable. Experience with Contact Centre as a Service (CCaaS) platforms and integrations. Excellent stakeholder management and communication skills. Ability to lead cross-functional teams and manage third-party vendors. Experience in delivering large-scale platform upgrades and migrations. Familiarity with Agile and ITIL methodologies.
