25 jobs found

1st Line Support Analyst up to £28,000 per annum Bromley, Kent Permanent Full Time We have an exciting opportunity for a 1st Line support analyst in our Service Desk team. Using your skills in technical analysis and 1st Line Support you will be responsible for supporting our internal employees, assisting with PC, applications, server, networking and hardware issues either in person, email, Teams, or via phone. You will be resolving issues in a timely manner and taking ownership of tasks allocated to you, escalating issues to 2nd and 3rd Line Support. Your day to day will include: Dealing with Microsoft operating systems (e.g. Windows 11, Windows server, Microsoft Office 365), networking and Active Directory Troubleshooting MS Office, antivirus software Analysing, prioritising and fixing all requests for both Head Office and Field staff and escalate issues to 3rd line as appropriate Configuring/decommissioning users Building and configuring desktops/laptops Monitoring and checking backups, capacity, security, hardware/software and operating system issues with the fileservers and network equipment Monitoring and checking system logs Ensuring anti-virus/anti-spam is current and kept up to date on all devices Assisting and participating in project work Ensuring prioritisation of daily workload Assisting with the rollout of software updates for both Head Office and Field users (SCCM knowledge would be beneficial to this role) Overseeing stock allocation in the Computer Room Comprehensive support for Microsoft environments Advanced troubleshooting of Microsoft Office & security applications Incident management and resolution User account lifecycle management Hardware and device setup Backup and system monitoring Log analysis and proactive maintenance Endpoint security management Collaboration with 1st Line Support Participation in IT projects Software deployment and patch management Asset and inventory management What we need from you: Proven experience working in a Service Desk function/ 1st Line Support Strong expertise in Windows 10/11 Proven experience with MS Office 365 Ability to work independently on 2nd line technical issues Strong understanding of Active Directory administration Expertise in Microsoft 365 ecosystem - Support and configuration of Exchange Online, OneDrive, SharePoint, Teams, and endpoint management. Proficiency in remote access tools such as LogMeIn, TeamViewer, or Microsoft Remote Desktop. Comprehensive knowledge of PC hardware and software setup/configuration - Including OS installation, driver management, and troubleshooting hardware failures. Fundamental understanding of networking - TCP/IP, DNS, DHCP, VPN, VLANs, and basic firewall configurations. ITIL framework awareness - Understanding of incident, problem, and change management processes within an ITIL-based service environment. Security awareness and best practices - Understanding of cybersecurity fundamentals, MFA, endpoint security solutions, and compliance requirements. Proven experience in Windows 10/11 Understanding and or knowledge of HaloITSM Good understanding of configuration of Active Directory Experience of Remote Access tools such as Log Me In Good understanding of PC hardware/software set-up/configuration and TCP/IP Technical experience in video conferencing, AV setups, telephone systems, Teams meeting rooms and preventative maintenance Experience of Incident and problem management from initiation through to closure Ability to create clear, concise, and user-friendly Knowledge Articles and Standard Operating Procedures (SOPs), ensuring documentation is accurate, up-to-date, and aligned with ITIL best practices. Able to work under pressure and to defined deadlines Good problem-solving skills Exceptional telephone manner Basic understanding of networks Supporting VIPs and ExCo members Full driving licence and own car preferred to be able to attend IT emergencies. Qualifications Microsoft 365 Fundamentals (MS-900) - essential ITIL foundation v3 - ideal ITSM platforms like Halo, FreshService, Service Now, Ivanti - preferred SCCM, WDS - preferred You will be required to work 40 hours per week. Monday to Friday. You will do an 8-hour shift, start time is 7.30am with 45 minutes lunch break. You will also be required to work an out of hours shift on a 1 week in 3 rota basis. This will be to You may be required to assist with critical system maintenance and updates that need to be performed outside of normal working hours to minimise disruption to business operations. assist in the systems maintenance tasks that cannot be performed during normal working hours. What we offer you: Basic salary up to £28,000 per annum. Bonus up to 7% dependant on your performance and company performance. Contributory Pension Plan (Company matches up to 5%). 25 days plus bank holidays. Life Assurance. 4x times pensionable earnings. Season Ticket Loan Employee Support Scheme Free Foresters Go Membership (Claimed back once ISA set up) plus additional 3% allocation rate We are a purpose driven organisation and we want to enable everyone that is a part of Foresters to channel their passion and enthusiasm into the charitable efforts that you care about. That is why we have created the Working for Purpose programme where we give you 1 day to volunteer with the charity of your choice. About us Foresters Financial is not your typical financial services provider. Those who join our purpose-driven organisation enjoy a culture of collaboration, creativity, and mutual respect and are challenged to do their best to make a difference every day. We help everyday families achieve their financial goals and make a lasting difference in their lives and communities. What we do We help everyday families achieve their financial goals and make a lasting difference in their lives and communities. We will continue to do this by employing enthusiastic and talented Financial Advisers working across the country and equally talented people to be based at our Head Office in Bromley.

IT Support Analyst/Desktop Support Analyst - 1st & 2nd Line Support, Win11, Windows Server AD/GP/AzureAD, MS Office 365, LAN/Wireless, Contract, (Inside I335), Central London/South West London (Onsite 5 days per week), £175 - £200 p/day (Contract Rate) Medium sized construction and building services company, (part of major conglomerate) seeks an IT Support Analyst to provide 1st & 2nd line support as part of a small team, for around 200 users in London. IMMEDIATE START/1 WEEK MAX You will provide user and technical support over the phone, at the desktop and remotely providing high quality customer service at all times. You will work within a small internal team of IT engineers and as such gain a great deal of ownership and technological exposure, retaining input when escalating issues so as to develop technological expertise. Your core duties and activities will include: Providing 1st & 2nd line support across laptops, PC's, and Mobile Devices Management of Win11, MacOS/X, iPhone mobile devices printers, printer networks Support for MS Teams and Video Conferencing facilities. Resolving technical issues such with network connections (LAN/VPN/Wireless 1st Line VoIP phone system support (basic support and liaison with 3rd party vendors) User support and training on MS Office applications including Powerpoint, Excel & Outlook. Management of user profiles within Windows Server/Azure Active Directory (Entra) and Group Policy, creating new user profiles and email accounts in MS O365/MS Exchange Troubleshooting issues with Active Directory/Group Policies, DNS, DHCP etc We are searching for an IT Support Analyst/Desktop Support Engineer/1st & 2nd Line Support Engineer who has gained experience in both telephone and desktop support and is capable of: Providing 1st & 2nd line support across a range of desktop technologies and mobile technologies Create users' accounts in Windows Server Active Directory & MS Office 365/MS Exchange Deploying software using tools such as SCCM/InTune Demonstrating technical experience with Active Directory/AzureAD/Entra as well as O365 Providing high quality IT customer service to a range of user and VIPs Managing your own workload, prioritising issues and updating tickets/documentation You may have been working as a 1st or 2nd line desktop support engineer ideally within a medium sized professional services, law firm, marketing agency, accountancy practice, construction firm, engineering consultancy or IT Managed Service Provider, or another similar professional services environment. You will be looking for an opportunity to mix your support work with project work and gain experience of technologies such as SCCM, InTune/Endpoint Manager, Sharepoint, SQL and MS Azure cloud technologies and other elements of O365. Strong verbal and written communication skills are pre-requisite. This is an excellent opportunity to join a small but well established, technically focussed IT dept with a view to short-term cover and potential for onward engagement in either a contract or permanent capacity. Location in South West (Central) London; easily commutable from West London (Shepherds Bush, Hammersmith etc), from South London (Clapham, Wimbledon etc) and Surrey (Kingston-upon-Thames, Richmond etc). 5 Days per week required onsite.

Service Desk Analyst - VIP Support £35,00 to £40,000 Chelmsford - 5 days onsite A top-tier financial institution is seeking an experienced Service Desk Analyst with a background in providing VIP Support. You'll join a small, dynamic, and growing team where every member shares a genuine passion and high energy for IT infrastructure and technology within a corporate environment. The main focus of this role is to provide expert-level IT support and ensure efficient service management within the Service Desk team. You will lead IT support efforts by acting as the main escalation point for complex hardware, software, and network issues. You'll ensure the team's Service Desk runs with maximum efficiency, consistently meeting key service goals. This senior role requires you to mentor junior staff, maintain our knowledge base, and drive continuous process improvement initiatives to reduce recurring problems. The successful candidate should have the following skills Extensive experience with Jira Service Desk Prior experience of providing VIP IT Support to senior leaders Deep knowledge of Windows Server environments, including administration and troubleshooting. Experience in IT Service Desk support, adhering to defined processes and SLAs. Central London 5 days a week onsite £35,000 to £40,000 If you are a junior to mid level IT Support Analyst with a background in VIP support then this might be the perfect opportunity for you. If interested please send your CV to Randstad Technologies is acting as an Employment Business in relation to this vacancy.

We're hiring a Onsite Service Analyst! 5 days a week 8:00am - 6:00pm at 240 Blackfriars Rd London 3-month contract (with the potential of going perm) £300 per day Inside IR35 Start ASAP - ideally next week! Company Description At Informa Global Support, we're about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We're the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we're here to champion specialists by helping people learn more, know more and do more.As those businesses grow and develop, so will the opportunities for you to grow and develop within Informa Global Support. We're passionate about building for the future - and want your future to be with us. Because we know you're hungry to expand your skills by embracing new experiences. And all the while you'll be supported by a community of talented and like-minded colleagues, where openness is encouraged, and a can-do attitude is the norm. Job Description Role Profile Embrace Informa colleague end user experience and be the ambassadors of Group Technology Solutions & Services by providing excellent service delivery and possessing a 'colleague first' attitude and mindset.Provide physical deskside support services in selected locations, providing onsite support to complement the remote centralised Service Desk service.Reporting to the UK & EU Head of Onsite Support Services within the Service Management & Operations function - part of Technology Operations.The activities of the deskside support function compliment those provided by the centralised Service Desk and are focused on Incident and Request fulfilment where local on-site support is required. These responsibilities include: Be an escalation point for centralised Service Desk acting as technical experts focused on improving colleague experience of technology Act as a single point of contact for colleagues providing information relating to wider Technology initiatives and channel queries or escalations through to the appropriate Technology functions Conduct remote site visits (rotational) for sites where dedicated on-site resources have not been provided Provide subject matter expert and knowledge transfer information to support the centralised Service Desk and associated automated services (shift left) Provide feedback to the centralised Service Desk on customer satisfaction, usage of tools, automation and the Incident resolution process Work with the centralised Service Desk on continuous improvement initiatives Provide concierge support at designated location(s) - Tech Bar Support Provide Audio Visual and conference room support Resolve end point security Incidents when remote support tools are unable to do so Execute IT disposal activities for end user colleague devices Ensure the safeguarding of Company assets, data where confidentiality is always adhered to. Security policies to be always followed. Manage equipment inventory Assist with Merger & Acquisitions as required Act as project champions assisting with the deployment of new products and releases Provide consistent, timely and efficient on-boarding services for new starters Fulfil hardware requests with respect to equipment procurement, configuration and deployment Co-ordinate hardware break/fix activities Co-ordinate or fulfil engineer dispatch services Investigate connectivity issues where remote support is not possible or unable to resolve Provide colleague (end user) training for core PC & Mac applications Assist with reducing legacy ticket backlog processing and service level fulfilment asset management process and procedures are adhered to for end user colleague devices Assist with office moves activities and coordination Must be able to work 5 days a week on-site, shifts will vary between our London offices located in Blackfriars & Victoria. What we're looking for Essential Skills & Experience: Strong experience within an IT support role - ideally within a large organisation working to SLAs Ability to proactively seek out avenues of improvement for all services being provided Communicate well with all levels of the business including colleagues, management and VIPs Strong communication and interpersonal skills Customer Service driven Motivated and personable with a strong work ethic Be able to provide training to new users and support team members AV Support Maintaining asset Inventory Be able to work under pressure Strong experience of the following technologies required: Service-Now or similar ITSM system Office 365 (email, Teams, SharePoint, OneDrive, Office) Windows 10 and Windows 11 operating systems Mac OS Active Directory & Azure Active Directory Basic Networking (TCP/IP) Microsoft System Center Configuration Manager (SCCM) Virtual and physical desktop support Hardware and software inventory systems Mobile Device support (including Smart phones and iPhone/iPad support) Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

Freightserve recruitment are looking for a IT Project Deliver Manager for a well-established IT Company. The role is Remote based working mainly from home, but will be visiting Customer sites around The Chelmsford, Essex areas. The IT Project Delivery Manager will lead the planning, execution, and delivery of IT projects, across a wide range of clients and their various industries. Ensuring alignment with client s objectives, technical requirements and to The Company standards. This role is pivotal in driving successful outcomes for new service deliveries or infrastructure installations / upgrades and Cyber Security enhancements. Key Responsibilities:- Project Leadership & Delivery Lead end-to-end delivery of IT projects, from scoping and planning through to completion and handover. Develop and manage project plans, timelines and resource allocation. Work with sales team on quotes and budgets Oversee project execution, proactively addressing risks and issues to ensure successful delivery. Collaborate with technical teams to ensure solutions are robust, reliable and meet Company's standards. Key Role Aims / Responsibilities / Duties Achieve high level of Billable Time (60%+). The job will involve substantial time on customers sites. You are encouraged to find and sell opportunities to start new projects for clients where possible. Job involves making decisions and taking responsibility for the projects and keeping them moving forward. Demonstrate high standard of use of internal PSA and RMM tools and encourage others to follow suit. VIP Engagement Serve as the primary point of contact for project stakeholders, managing expectations and ensuring clear communication throughout the project lifecycle. Pro-active communication with client and internal staff. Facilitate regular project meetings, status updates, and reviews with clients and internal teams. Operational Oversight Coordinate with the service desk and project team to ensure seamless handover and operational readiness of delivered projects. Ensure all project documentation is complete, accurate, and maintained according to Company's standards. Ensure clients goals are met. Participate in, schedule and manage site visits to ensure clients receive/experience great service and professional work. Team Development & Collaboration Strive to foster a culture of continuous learning and professional growth yourself, within the project team and through any work with the service desk team. Contribute to the development of project management best practices within the organization. Required Skills & Experience Proven experience in IT project management, ideally within an MSP or technical services environment. Strong knowledge of Microsoft technologies (365, Azure, SharePoint, Intune, Office, Windows Server, Active Directory). Experience with project management tools and methodologies (e.g. PRINCE2). Excellent communication, leadership, and stakeholder management skills. Ability to manage multiple projects simultaneously and adapt to changing priorities. Strong problem-solving skills and a proactive approach to risk management. Experience with Kaseya s portfolio of internal MSP tools and service delivery platforms used by Company (Autotask / IT Glue / Kaseya 365). As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.

Network Engineer MSP London - £48,000 Hybrid A highly successful and rapidly growing MSP and Technology provider are looking for a seasoned Network Engineer to join their Service Desk and Projects team. This MSP is looking for a motivated Service Desk Network Engineer to maintain, and support secure, resilient, and high-performing network and IT infrastructure for a range mid-market clients. This hybrid role combines remote service desk responsibilities with on-site support, offering a dynamic and rewarding opportunity for a technically capable and customer-focused professional. As the Service Desk Network Engineer you will take full ownership of all second- and third-line support for network related incidents and service requests. Key responsibilities include: Client management: evaluating business impact and managing expectations. Troubleshoot and resolve network connectivity issues across LAN, WAN, and WLAN environments. Support the deployment and maintenance of secure VPNS, VLANs, and firewall rules. Conduct network performance monitoring and recommend optimization strategies. Provide support to junior team members on first-line support tickets and service requests. Act as an escalation point for 1st line engineers, ensuring timely resolution of complex issues, Manage and triage service desk queues effectively, maintaining SLA compliance. Update service tickets, communicate with clients, and coordinate with third-party suppliers. Maintain accurate documentation of network configurations, changes, and troubleshooting steps. The ideal candidate for this Network Engineer role will have experience in an MSP or IT/Voice environment and a strong understanding of network technologies and principles: TCP/IP, DNS, DHCP, and WLAN design/troubleshooting; VPNs (SSL/IPsec), STP, Routing, Firewall Policies, NAT, VIPs, VRRP. Experience with Microsoft Teams Voice and Collaboration and knowledge of Azure or AWS public cloud environments is advantageous. Experience with FortiGate Firewalls is a bonus. The salary on offer for this role is up to £48,000 plus benefits. >

Network Engineer - MSP - London - £48,000 - Hybrid A highly successful and rapidly growing MSP and Technology provider are looking for a seasoned Network Engineer to join their Service Desk and Projects team. This MSP is looking for a motivated Service Desk Network Engineer to maintain, and support secure, resilient, and high-performing network and IT infrastructure for a range mid-market clients. This hybrid role combines remote service desk responsibilities with on-site support, offering a dynamic and rewarding opportunity for a technically capable and customer-focused professional. As the Service Desk Network Engineer you will take full ownership of all second- and third-line support for network related incidents and service requests. Key responsibilities include: Client management: evaluating business impact and managing expectations. Troubleshoot and resolve network connectivity issues across LAN, WAN, and WLAN environments. Support the deployment and maintenance of secure VPNS, VLANs, and firewall rules. Conduct network performance monitoring and recommend optimization strategies. Provide support to junior team members on first-line support tickets and service requests. Act as an escalation point for 1st line engineers, ensuring timely resolution of complex issues, Manage and triage service desk queues effectively, maintaining SLA compliance. Update service tickets, communicate with clients, and coordinate with third-party suppliers. Maintain accurate documentation of network configurations, changes, and troubleshooting steps. The ideal candidate for this Network Engineer role will have experience in an MSP or IT/Voice environment and a strong understanding of network technologies and principles: TCP/IP, DNS, DHCP, and WLAN design/troubleshooting; VPNs (SSL/IPsec), STP, Routing, Firewall Policies, NAT, VIPs, VRRP. Experience with Microsoft Teams Voice and Collaboration and knowledge of Azure or AWS public cloud environments is advantageous. Experience with FortiGate Firewalls is a bonus. The salary on offer for this role is up to £48,000 plus benefits.

Service Desk Analyst - VIP Support 35,00 to 40,000 Chelmsford - 5 days onsite A top-tier financial institution is seeking an experienced Service Desk Analyst with a background in providing VIP Support. You'll join a small, dynamic, and growing team where every member shares a genuine passion and high energy for IT infrastructure and technology within a corporate environment. The main focus of this role is to provide expert-level IT support and ensure efficient service management within the Service Desk team. You will lead IT support efforts by acting as the main escalation point for complex hardware, software, and network issues. You'll ensure the team's Service Desk runs with maximum efficiency, consistently meeting key service goals. This senior role requires you to mentor junior staff, maintain our knowledge base, and drive continuous process improvement initiatives to reduce recurring problems. The successful candidate should have the following skills Extensive experience with Jira Service Desk Prior experience of providing VIP IT Support to senior leaders Deep knowledge of Windows Server environments, including administration and troubleshooting. Experience in IT Service Desk support, adhering to defined processes and SLAs. Central London 5 days a week onsite 35,000 to 40,000 If you are a junior to mid level IT Support Analyst with a background in VIP support then this might be the perfect opportunity for you. If interested please send your CV to (url removed) Randstad Technologies is acting as an Employment Business in relation to this vacancy.

Employer description: Addooco IT are a specialist provider of managed IT, cloud and communications solutions. Their approach delivers a premium customer experience for all businesses. Since formation in 2008, Addooco has enjoyed sustained success and following continuous growth now occupy a dedicated building on Dunston Technology Park. Overview: We are now looking for an eager candidate to join us as a Network Engineer Level 4 apprentice with CompTIA Network+. You will have the opportunity to gain valuable skills and experience as you complete your Level 4 apprenticeship. Responsibilities: Maintain a high level of customer service as a primary point of contact in the service desk. Maximise customer network performance by monitoring, troubleshooting problems and outages. Ensuring customer equipment, firewalls, switches, servers etc are maintained in a timely manner to latest stable versions as per their contracts. Assist 2nd line in securing customer network, firewalls, and other infrastructure components by establishing cohesive rules and policies and defining and monitoring access. Ensure the technology, systems and support are optimised for customers including individuals or teams working remotely from or from customer sites. Be a true team player, working professionally and constructively with colleagues offering help and assistance. Desirable skills: Have a positive and optimistic attitude to work. Good organisation and time management skills with a keen eye for detail. Be a customer experience champion. Drivers licence is required for the role due to the location. Please note: Being able to drive is preferred but not essential as long as you are within an hour commute. In addition, any experience of the following technologies would be beneficial, but is not essential: Cisco Switching, Cisco ASR & ISR Routers. Cisco ASA and FTD Firewalls. Cisco Application Centric Infrastructure (ACI) including multi-pod and multi-site. Cisco Hyperflex, Cisco ISE, Cisco DNAC/Software Defined Access, Cisco SD-WAN (Viptela). VMware ESXi & vCentre. Microsoft Hyper-V, Windows & Linux, Office 365. Backup technologies. Entry requirements: an A-Level in ICT. OR an International Baccalaureate at Level 3 ICT. OR a Level 3 apprenticeship in a similar subject. OR a BTEC Extended Diploma in IT (180 credits). You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours a week, 7.5 hours per day on a rota basis to cover 8am - 6pm. Benefits: Healthcare scheme. Bike to work. Team socials. Pension scheme. Future prospects: Career progression. Continued training plan. Personal development. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!

IT Support & AV Specialist - Banbury Bibby Financial Services have an exciting opportunity available for a reliable IT Support & AV Specialist to join our team. You will join us on a full time, permanent basisand in return, you will receive a competitive salary of £32,000 - £37,000 per annum. As our IT Support & AV Specialist, you will be the owner of the Audio Visual Service for the UK offices and on-site VIP support for Board and Executive Leadership team members. The AV & IT Support Analyst role is part of the IT Support & Operations team and is responsible for provisioning of and tracking of all IT Hardware and Software Assets over their lifecycle. Your responsibilities as our IT Support & AV Specialist will include: To provide technical support for all aspects of the Audio Visual service across all BFS offices. This includes: To provide guidance and technical expertise to the business to enable them to get the best benefit from the solution in place. Own and manage the relationship with the AV Service Provider. Produce and share best practice advice on AV services for our internal customers. Take ownership in resolving technical issues escalated from the IT Service Desk in order to ensure all escalations are adequately resolved in a timely fashion. To proactively manage the health of the system to ensure it is working when needed. VIP IT Support. This includes: To provide IT Support where needed or requested to the BFS Board and Executive Leadership team, including their PAs on site in Pembroke House, Banbury office. This covers IT support for VIPs in solving problems related to software, hardware and AV. Provisioning support. This includes: To work on tickets (Incidents and Service Requests) in ITSM tool providing an excellent hardware and software provisioning service to all BFS employees. To visit UK and other offices as required to assist with the resolution of IT issues that cannot be resolved remotely. This includes opening, setting up, closing offices, performing periodic inventory verifications and collecting/distributing IT assets. To make sure that technology is working on site. To manage the provision of new, replacement, and allocation of machines; To plan, test and undertake endpoint deployments, refreshes or updates where required. To visit UK and other offices as required to assist with the resolution of IT issues that cannot be resolved remotely. This includes opening, setting up, closing offices, performing periodic inventory verifications and collecting/distributing IT assets. To make sure that technology is working on site. What we are looking for in our ideal IT Support & AV Specialist: Experience with provisioning service and AV Excellent customer service skills with the desire to exceed customer expectations Excellent communication skills both verbal and written Excellent organisation and prioritisation skills Ability to establish and maintain effective relationships with customers, colleagues and suppliers Ability to work independently, and as part of a team Ability to work effectively under pressure Strong Microsoft office skills, Excel in particular Good understanding of IT Security principles & controls Skilled in documenting processes and procedures A proactive approach to problem solving and a genuine desire to get to the underlying cause of issues and improve service As our IT Support & AV Specialist , we will reward you and your hard work with: Private healthcare for you and your family Company pension scheme Wide range of flexible benefits, such as gym membership, technology, or health assessments Access to an online wellbeing centre Range of discounts from many businesses 25 days holiday which increases with service and options to buy or sell more Why us? We've supported small and medium-sized enterprises (SMEs) since 1982 and today we support more than 9000 businesses worldwide. We are proud to help businesses, both big and small to grow and thrive in domestic and international markets. We're in the business of relationships. Whether working together or supporting our clients, that's what makes us stand out from the crowd. We know our value lies in our brilliant people, It is fast-paced and varied, and we can handle it. We trust each other, take ownership, work flexibly, have fun and deliver for our clients every time. We empower our colleagues to be themselves and grow in the way they want - we believe in them and celebrate their success. There's no place quite like BFS and we're proud of that. It's all down to our colleagues - they make us the business with which every SME wants to partner. If you would like to join us, please click ' Apply ' today to be considered as our IT Support & AV Specialist - we would love to hear from you! We're absolutely committed to being a truly inclusive place to work, where everyone has an equal opportunity to reach their true potential. Let us know if you need adjustments to support you through any stage of the recruitment process. We reserve the right to close applications early. No agencies, please.

Our Client, a leading, fast-growing global financial services group, seeks a Senior IT Support Analyst to join its centralised IT function. Supporting a user base of over 15,000 staff, including senior executives and VIP users across multiple international offices, this position plays a critical role in dealing with escalations from the outsourced IT service desk and providing continuous service improvement activities. As a Senior IT Support Analyst, you will be working closely with the third-party outsourced first-line team, providing them with knowledge articles to enhance their support capabilities. You will provide support and resolution to high-level 2nd line support escalations, then provide major incident support and problem management activities to perform root cause analysis and implement preventative measures to manage incidents through the ServiceNow ITSM. The successful candidate will work hybrid remote from our clients' Milton Keynes IT shared service centre in office 3 days per week, supporting IT operations and employees during core business hours 7 AM - 7 PM, Monday to Friday, as well as occasionally out of hours support for other global locations (7 PM - 2 AM, Monday to Friday) remotely on a rota basis. Additionally, you will have the option to support the business on weekends and bank holidays on a voluntary on-call basis to increase earnings if so desired. This is an exceptional opportunity to join a market-leading organization and be part of a dynamic and supportive team. Working in a large enterprise, you will have the chance to grow your network and gain exposure to a wide range of technologies and business functions. Responsibilities Provide 2nd-line to the offshore support team, primarily through remote and email-based assistance for employees worldwide. Monitor and enhance customer experience, collaborating with the outsourced service desk to achieve high First Contact Resolution (FCR) and Customer Satisfaction (CSAT) scores. Facilitate cross-team communication, ensuring unresolved IT issues are escalated and triaged promptly. Maintain and update Knowledge Base (KB) articles, serving as the Subject Matter Expert (SME) for relevant content. Offer executive user support to key stakeholders and senior management. Manage escalated incidents and requests via ServiceNow, ensuring timely resolution. Utilize advanced IT troubleshooting and analytical skills for issue diagnosis and support. Take ownership of unresolved issues, delegating tasks to appropriate teams as needed. Escalate wider-impacting support issues to the Service Desk Team Lead and Head of IT Support when necessary. Conduct advanced network troubleshooting and root cause analysis. Provide advanced support for mobile devices (Apple & Android) and Mac OS X. Administer Active Directory Users and Computers through ADMP and CoreView. Deliver expert-level support for Windows 10, Windows 11, and Microsoft products. Assist with ad-hoc support requests, including desk moves and desk-side support. Act as a Major Incident (MI) owner, ensuring adherence to the documented MI process. Skills and experience Possess strong technical skills in Windows Administration, Office365 admin, AzureAD Citrix, Intune, iOS, Azure. Knowledge of experience in ITSM ticketing systems ideally ServiceNow Strong knowledge of ITIL or preferably possess ITIL Foundation V3/V4 Strong background in Windows and Microsoft Office administration A good understanding of mobile devices, such as Apple smartphones and tablets Familiarity and comfort in using web conferencing and collaboration tools and applications such as Teams, Zoom, Whatsapp, Cisco Webex etc. Excellent analytical and problem-solving skills, with the ability to think creatively and strategically. Strong communication skills, with the ability to clearly articulate technical issues to non-technical stakeholders. Ability to work independently and as part of a team, with a focus on achieving results. Location: Milton Keynes, Buckinghamshire (hybrid remote 2/3 days p/w) Term: Full Time, 12-month initial fixed term contract (Possible permanent) Salary: £30,000 - £35,000 per annum Benefits: Annual bonus program, optional on-call, paid training and development, excellent holiday allowance, great pension, health, and life insurance more! Do not let this opportunity pass you by, which could be the catalyst to your IT career offering fantastic prospects and well-paid positions. Please forward CV details for immediate consideration and interview.

*SC Cleared* Desktop Support Engineer 6 Month contract initially Based: Onsite - Leiston, Suffolk Rate: £200 - £250 p/d (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a Desktop Support Engineer to join the team. Desktop Support IT Engineer plays a crucial role in ensuring smooth operation of organisation computer systems by providing technical assistance and support to Windows Server SME and user The primary objective is to diagnose and resolve technical issues promptly, ensuring minimal downtime and maximum productivity. Implementation and maintenance of IT Infrastructure to meet the operation and project need. Key Responsibilities: * Troubleshooting and resolving issues relating to networks, applications, software, hardware, VPN's, Printers and mobile phones. * Managing incident queues * Handling calls with Customers, VIP user management * Vendor management * Responding in a timely fashion to reactive or proactive incidents * Recording and documenting incident tickets * Monitoring Phones, emails, Microsoft Team chat for any incoming incidents * Management of Win-10 devices (MMD - Microsoft Managed Devices) * Technical troubleshooting, issues identification and resolution of various services running in WIN-10 operating system. * Antivirus Management (Defender/McAfee) * Device movement from one desk to another as per requirement/project requirement. * Unpacking and Repackaging of Laptop/Desktop Delivery and putting shipping label for delivery at users desk/home/another office as part of device handover/collection * Help creating any technical project documentation, reporting and manuals * Building & deploying workstations (Laptops/Desktops) with the standard approved image * Providing Tech-Bar support for users queries/technical resolution. * Hardware Asset and CDM Management * IT Desk Moves, patching, training/meeting room setup, loan laptop management & setup. * Managing the IT kit retirement and moving the device to disposal area. * Printers - providing primary support including replacing consumables. * Active Directory group management, account unlocks and password resets. Key Skills & Experience: * Experience to troubleshoot issues on Windows 10 Operating systems. * Knowledge in Installing configuring Starlink satellite network devices * Experience in configuring iPhone/iPad * Creating or deleting ID's for Joiner/Leaver/Mover on Azure portal * Knowledge in new Microsoft Team creation in Teams admin portal * L1 Support knowledge of Application & SharePoint * L1 support troubleshoot office Apps. * Should have effective communications skills * Ability to multitask and time management skills * Should have Customer Service experience * Proven strong written and verbal communication and interpersonal skills. * Self-motivated and willingness to learn * Proven ability to work well with technical and non-technical staff across numerous areas. * Proven ability to work independently on multiple tasks with commitment and willingness to see issues through to resolution * Excellent problem solving and Root Cause Analysis skills * Proficiency in understanding, analysing and defining corrective actions any tickets raised by users * Understanding of virtualization and environments ability to understand Intune administration * Knowledge on supporting conference room devices * Knowledge on managing cloud printing * Managing asset inventory. * Desktop support experience on Microsoft Managed desktop environment * ITIL certifications or process knowledge This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

2nd Line Desktop Support Senior Analyst -White Glove Focused Location: London Salary: Dependant on experience plus excellent benefits Career Level:Senior Analyst Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge, We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: You'll learn, grow and advance in an innovative culture thatthrives on shared success, diverse ways of thinking and enables boundaryless opportunitiesthat candrive your career in new and exciting ways If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you.As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. In our team you will learn: Deliver effective incident queue management via current call logging toolsets. Prioritise ticket resolution workload on predefined Service Level Agreements with proactive and timely status updates until resolution. Act as a key technical escalation point, providing guidance and support for more junior members of the team, take a lead in driving resolutions for IT problems, linking in with relevant teams where required Act as a trusted security champion to ensure Accenture continue to meet and exceed our internal security and compliance goals. As a Senior Analyst , you will: Focus on Supporting the Senior leadership and the White Glove service Proactive intervention and monitoring to prevent incidents when required Close collaboration with the EA community to support the MD community Respond to and resolve in person first and second line IT incidents logged via direct walk up or via global IT Service Desk. Perform PC upgrades using defined internal processes, including data backups and restore. Provide IT support for events such as new joiner inductions, VIP meetings and other events where required. Maintain good knowledge of all PC hardware models in the environment, including specifications and internal customer PC model eligibility criteria. Act as a technical resource for key technology projects when required. Ensure that appropriate cost recovery of products and services is effectively communicated to customers and actioned correctly using set process and tools. Perform timely updating of the asset management records to accurately account for movement of IT hardware within the environment in accordance with agreed asset management processes and policies Show more Show less Qualifications We are looking for experience in the following skills High level 2nd line support skills Good communication both verbal and written Able to work independently or as part of a team Set yourself apart: Willingness to learn Proactive approach Excellent communication skills comfortable with communicating at all levels What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! About Accenture Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 513,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at . Closing Date for Applications 31/07/2022 Accenture reserves the right to close the role prior to this date should a suitable applicant be found.

Role Introduction We are looking for an experienced Technical Support Engineer who will be based at one of our customer s sites in the London area to provide technical support across desktop, mobile, networking and other IT infrastructure systems. You will be customer obsessed and able to demonstrate this through all your work ensuring we deliver an excellent service and meet agreed SLAs. What You Will Do As a Technical Support Engineer you will provide technical support to one of our customers and their end-users. When appropriate, you will act as a technical escalation route to our 1st line Service Desk. Logging incidents, service requests, changes and problem tickets in our support platform escalating where necessary Troubleshooting and resolve tickets whilst liaising with users until resolution is achieved, or escalation is required, retaining ownership throughout the lifecycle of the ticket. Creating / updating training materials, runbooks and knowledge base articles Ensuring timely resolution of incidents in line with Service Level Agreements (SLAs). Remain customer obsessed throughout all your work to ensure the highest levels of customer satisfaction. What You Will Have As a Technical Support Engineer, you will have the ability to troubleshoot issues across networking, desktop, mobile and other IT infrastructure systems using a methodical and logical approach. A good understanding and knowledge of ITSM practices and procedures Good knowledge of enterprise-level IT systems and services Experience in co-ordination of issue resolution to agreed service levels and targets The ability to self-organise and prioritise workload Excellent communication and inter-personal skills A proactive approach to self-development What We Do For You Generous Annual Leave - 25 days, plus public holidays, with the possibility to buy additional days Summer Fridays! Every Friday afternoon off throughout July and August 2022 (or equivalent time in the week ) Life Insurance - 4x times annual salary Top Achievers Club - Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees 65% Internal Mobility - Committed to the development & growth of our people Advanced Perks At Work - Exclusive employee discounts & benefits portal Charity Fundraising - Proud to be a Patron of The Prince's Trust; every employee is entitled to one day of volunteering each year Pension Scheme - Up to 5% matched contribution Who We Are We are one the UK s largest tech companies, and our products sit at the heart of some of the country's best-known businesses. We ve grown phenomenally quickly with a £275m turnover and 2,800 employees supporting over 25,000 customers. We hire for potential. We want to make sure we have the best people for the job and provide genuinely equal opportunities for our people to thrive. Our recruitment process is designed with inclusion and equity at its core. Find out more about the next steps once you ve applied here - how- we-hire

Job Role: Onsite Support Engineer Location: Central London Salary: Up to £40,000 per annum CPS Group Ltd are working with an award winning cloud transformation, data analytics and managed services organisation who are looking for a Onsite Support Engineer to manage incidents and requests either face to face or over the phone from the initial request to resolution, using the ticketing system to record and document all progress through to ticket closure, ensuring that customer satisfaction and service level agreements are met. Main Responsibilities: Provide 2nd line support for all clients where assigned, either over the phone utilising remote troubleshooting tools and techniques, or face to face interacting directly with the customer when necessary. Respond to alerts as required including testing, debugging and troubleshooting and provide detailed information on the nature of issues encountered. Complete initial diagnosis of all incidents and either resolve to the customers satisfaction using documented procedures and processes or escalate to 3rd line Support for physical/virtual servers, network and security systems, desktop environments, remote access and mobility solutions, telephony and business applications. Communicate with clients in a courteous, efficient, effective and professional manner, keeping them updated and informed at all times. Skills and experience required: Desktop technologies; Windows, Office 365, Intune, Bloomberg etc. Cloud technologies i.e Azure Server: VMWare Server, Citrix XenServer, Microsoft Server 2012, SQL Supporting VIP's Desirable: Experience working within the legal sector For further information and to receive a full role profile, please send in an up to date copy of your CV or call Aimee on for more information. By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here https://company-policies

Role Introduction The Technical Support Engineer will be providing on site or remote 1st and 2nd line IT support at one or several of our customers' premises. What you will do A Technical Support Engineer provides 2nd line support to end-users and customers Troubleshooting and resolving front line issues and queries Logging incidents , service requests, changes and problem tickets in our support platform (Remedy) escalating where necessary Ensuring timely resolution of requests in line with Service Level Agreements (SLA) Creating / updating training material, quick tip sheets and other documentation What you will have As a Technical Support Engineer, you will have the ability to troubleshoot issues across networking , desktop, mobile and other IT infrastructure systems Some knowledge of enterprise-level IT systems and services Experience in co-ordination of issue resolution to agreed service levels and targets The ability to self-organise and prioritise workload What We Do For You Generous Annual Leave - 20-25 days, plus public holidays, with the possibility to buy additional days Summer Fridays! Every Friday afternoon off throughout July and August 2022 (or equivalent time in the week ) Life Insurance - 3-4x times annual salary Top Achievers Club - Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees 65% Internal Mobility - Committed to the development & growth of our people All our benefits are subject to location Who We Are Advanced are one of the UK's largest and most successful software companies. Our products sit at the heart of some of the country's best-known businesses, powering their key services and functions. Driven by the millions of people who interact with our products every day in hospitals, schools, transport providers, sports clubs and a wide range of instantly recognisable brands. We've grown phenomenally quickly with a £275m turnover and 2,800 staff serving over 25,000 customers across the UK. As an employer, we do things differently. We hire differently. We promote at pace. We recognise excellence. Find out more at about-us

Bring your energetic approach to customer service and join our Technology team as an Tech Assist member. This customer facing role will require you to utilise your prior experience in both Helpdesk and Desktop Support. You will also be providing support through the Customer Contact Team function support in which staff across the globe will reach out through phone lines and various digital platforms. As part of the role, you will also provide local support in the at our walk-up desk for all technology-based queries and troubleshooting. This is a great opportunity for you to develop your skills and move into other roles in the future. As well as a general technology assistance and information point, the walk-up Service Desk is used to provide local technology training and as a hub to provide loan equipment, a repair service, and promotion of digital products. As a first point of contact for all staff who require help or information regarding Technology within Macquarie, you will have an immediate impact on the service to the business and be the face of technology. You will bring your excellent communication skills, enabling you to assist VIP's over the phone, and you will be able to think on your feet, have a flexible and easy-going manner, the ability to multi-task and prioritise, as well as work effectively with minimal supervision. As a customer facing team, we are motivated to continually improve our services and are passionate about creating an outstanding customer experience. It is desirable for you to have: completed external study in a PC/IT related course previous experience in a Help Desk/Desktop Support role. If this sounds like you, and you're ready to take the next step in your career, please apply online now. If you would like more information, please visit The Corporate Operations Group brings together specialist support services in Digital Transformation & Data, Technology, Market Operations, Human Resources, Business Services, Business Improvement & Strategy, Brand & Marketing and the Macquarie Group Foundation If you would like more information, please visit Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team. Macquarie is an equal opportunities employer and does not discriminate on the grounds of age, disability, sex, sexual orientation, gender reassignment, gender identity, marriage, civil partnership, pregnancy, maternity, race (including colour and ethnic or national origins), religion or belief. We facilitate a range of flexible working arrangements within our teams. Talk to us about what flexibility may be available. As part of this role, you may be required to work on weekends & bank holidays. About the Corporate Operations Group The Corporate Operations Group brings together specialist support services in Digital Transformation & Data, Technology, Operations, Human Resources, Business Services, Business Improvement & Strategy, and the Macquarie Group Foundation. We deliver service excellence to ensure Macquarie is open for business, deliver on transformational change, invest in our people and have deep relationships with our customers. Our commitment to Diversity and Inclusion The diversity of our people is one of our greatest strengths, and an inclusive workplace enables us to embrace that diversity to deliver more innovative and sustainable solutions for our people, clients, shareholders and communities. At Macquarie, you'll be encouraged to be yourself and supported to perform at your best. If you're inspired to deliver on our purpose of 'empowering people to innovate and invest for a better future', we want you on our team. If you need adjustments made to the recruitment process, please reach out to your recruiter. As an inclusive employer, Macquarie does not discriminate on the grounds of age, disability, sex, sexual orientation, gender identity or expression, marriage, civil partnership, pregnancy, maternity, race (including colour and ethnic or national origins), religion or belief. Joining Macquarie means you'll be able to work in a way that suits you best. With the right technology, support and resources, our people can work in a range of flexible ways. Talk to us about what working arrangements would help you thrive.

Desktop Support Engineer - Trade Floor (x2) London Contract (3 months initially) c£260 per day (via Umbrella) Skills and Experience: 3-5 years' commercial IT experience, with Financial Services exposure Experienced in working or supporting a trade floor or banking client VDI administration & troubleshooting Active Directory administration including GPO Good understanding of control principles (Release and Change Management) Familiar with ITIL practises Understanding of build and client distribution architectures (SCCM) Microsoft Office Suite 2016/2019/365. PowerShell Scripting The Opportunity: My client are a leading UK IT Managed Service Provider and we are looking for two Trade Floor Desktop Support Engineers to join and work within a global financial services organisation. This is an exciting opportunity to join a rapidly growing business with institutional backing and a proven track record in delivering a suite of financial services to a market-leading standard. You will be primarily responsible for the maintenance and engineering of the firm's global desktop and VDI environment. They also provide telephone and user-facing support to the trade floor, VIPs and other offices. Candidates must have the essential knowledge of supporting trade floors, this is an absolute essential requirement. Applications: To learn more about our client and this great opportunity on offer working as a Trade Floor Desktop Support Engineer; please call and speak with John Noonan here at ISR Recruitment or please email me a copy of your very latest CV and I'll call you back to discuss the role in more detail.

Infrastructure Specialist - Financial Services - £45,000 + Bens Skills: PowerShell, 3rd Line End User Computer, Active Directory, VIP/Stakeholder Communication The Role This is a fantastic opportunity for an Infrastructure Engineer with good PowerShell experience, to join a large Financial Services company based in the City of London. Responsibilities Operations : Day to day Infrastructure monitoring, support, troubleshooting, and maintenance. Projects : Assist with the design, planning, implementation, and documentation of IT projects work. Documentation : Create and maintain full and complete library of IT documentation, as well as contributing to Corporate Policies and Procedures, Disaster Recovery, and Business Continuity Planning documentation. Customer Service : Take initiative to meet internal and external customer needs in a positive, timely and professional manner, whilst representing infrastructure services Technical Skills Remote desktop/VDI Strong knowledge of Citrix/XenDesktop 7.15 upwards Ability to troubleshoot Citrix Desktop and VDI issues Support remote access solutions Experience with thin Devices Cloud Strong Knowledge of administrating and supporting Office 365 Experience of Microsoft Cloud technologies (Azure, CBA, MFA, Teams) Networking/Infrastructure Strong Knowledge and understanding of TCP/IP/DNS/DFS/DHCP/Active Directory Strong knowledge of Networking topologies including VPN's, Firewalls (SonicWALL) and SSL Certificates Virtualisation Strong knowledge of Virtualisation technology (Hyper-V and/or VMWare) Experience managing a virtual estate using vSphere Understanding of HA Telephony Strong knowledge of VOIP (Avaya/8x8) technologies Storage/Backups Experience of SAN's (Dell Unity advantageous) Strong knowledge of Backup technology (IDPA) Email Strong Knowledge of Exchange 2013 and Online environments Server Strong knowledge of Microsoft Windows server 2012 R2 upwards Automation Strong knowledge of Scripting (ie PowerShell, VB) Strong knowledge of Software/operating system deployment and patch management via Automation ITSM Manage Engine Service Desk (ITSM) would be advantageous To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.