We are seeking a creative and motivated Digital Marketing Assistant to support the planning, execution, and optimisation of marketing and communications activities for Charterhouse Online and Charterhouse International Ltd. This role is ideal for a recent graduate or early-career marketing professional eager to develop hands-on experience across a broad range of digital channels and creative disciplines. As a key member of a small, collaborative team, you will help enhance the international and online presence and ensure our brand and values are communicated effectively to diverse audiences. Reporting to the Senior Director, you will play an active role in supporting the day-to-day running of marketing and communications, supporting content creation, social media management, website updates, email marketing, analytics, and contributing to other marketing activities as required. You will also gain exposure to wider School initiatives, working closely with colleagues across the marketing team and departments throughout the School. This is a full-time, fixed-term position for six months (37.5 hours per week), commencing February 2026. Application Process: Closing date for applications is 9am, Monday 5 January 2026. The interviews will take place week beginning 12th January 2026. Applications should be made in accordance with the School's application and safer recruitment procedures, via the School's website, selecting the relevant vacancy. The selected vacancy link will take you to our online recruitment system and give you the opportunity to register and complete an application form. You will also have the opportunity to upload your latest CV. All successful job applicants will be required to undertake a criminal record check and to undergo child protection screening. Safeguarding Working in a School environment, the jobholder is responsible for promoting and safeguarding the welfare of children and young persons for whom they are responsible or with whom they come into contact and are expected to adhere to and ensure compliance with the School's Safeguarding Policies at all times. If, in the course of carrying out the duties of the post, the Job Holder becomes aware of any actual or potential risks to the safety or welfare of children in the School they must report any concerns to the School's Designated Safeguarding Lead.
06/12/2025
Full time
We are seeking a creative and motivated Digital Marketing Assistant to support the planning, execution, and optimisation of marketing and communications activities for Charterhouse Online and Charterhouse International Ltd. This role is ideal for a recent graduate or early-career marketing professional eager to develop hands-on experience across a broad range of digital channels and creative disciplines. As a key member of a small, collaborative team, you will help enhance the international and online presence and ensure our brand and values are communicated effectively to diverse audiences. Reporting to the Senior Director, you will play an active role in supporting the day-to-day running of marketing and communications, supporting content creation, social media management, website updates, email marketing, analytics, and contributing to other marketing activities as required. You will also gain exposure to wider School initiatives, working closely with colleagues across the marketing team and departments throughout the School. This is a full-time, fixed-term position for six months (37.5 hours per week), commencing February 2026. Application Process: Closing date for applications is 9am, Monday 5 January 2026. The interviews will take place week beginning 12th January 2026. Applications should be made in accordance with the School's application and safer recruitment procedures, via the School's website, selecting the relevant vacancy. The selected vacancy link will take you to our online recruitment system and give you the opportunity to register and complete an application form. You will also have the opportunity to upload your latest CV. All successful job applicants will be required to undertake a criminal record check and to undergo child protection screening. Safeguarding Working in a School environment, the jobholder is responsible for promoting and safeguarding the welfare of children and young persons for whom they are responsible or with whom they come into contact and are expected to adhere to and ensure compliance with the School's Safeguarding Policies at all times. If, in the course of carrying out the duties of the post, the Job Holder becomes aware of any actual or potential risks to the safety or welfare of children in the School they must report any concerns to the School's Designated Safeguarding Lead.
ROLE OVERVIEW Boris Orlob Management is seeking a highly organised and motivated Assistant Manager to support the Managing Director and Associate Director in the daily operations of the agency. The successful candidate will play a central role in ensuring the smooth coordination of artist engagements, communications with theatres and promoters, and the efficient administration of the office. This is an excellent opportunity for a candidate with strong administrative and interpersonal skills who wishes to build a career in international artist management and the performing arts industry. KEY RESPONSIBILITIES Artist and Theatre Liaison Serve as a primary point of contact for artists and their representatives regarding schedules, travel, and engagements. Communicate with theatres, festivals, and orchestras to coordinate contracts, schedules, rehearsal and performance logistics. Ensure accurate and timely relay of information between artists and presenters. Assist with visa and work permit documentation where required. Contracting and Financial Administration Maintain accurate financial and contractual records in line with agency procedures. Prepare, process, and track artist contracts in coordination with the directors. Support fee negotiations, invoicing, and payment follow-ups. Maintain up-to-date records of fees, commissions, and expenses. Liaise with accounting for artist payments, agency finances, and VAT matters. Office and Calendar Management Organise internal and external meetings, including preparing agendas and follow-ups. Manage the Managing Director's and Associate Director's calendars, appointments, and travel itineraries. Oversee day-to-day office operations (supplies, correspondence, filing systems, etc.). Coordinate internal and external meetings, including note-taking and action follow-ups. Manage general inbox and correspondence. Database and Information Management Maintain and update the agency database and digital address book (artists, contacts, theatres, festivals, orchestras, etc.). Ensure all artist information (CVs, repertoire, biographies, photos, press materials) is current and consistent across platforms. Keep website artist profiles updated in coordination with the digital team. Logistics and Travel Coordination Arrange travel and accommodation for artists and staff where necessary. Prepare itineraries and detailed schedules for engagements. Liaise with presenters and partners regarding on-site logistics. Communications and Marketing Support Assist with the preparation of promotional materials, newsletters, and announcements. Support the coordination of auditions, showcases, and special events. Liaise with PR and communications partners as required. PERSON SPECIFICATION Essential: Excellent organisational and administrative skills with meticulous attention to detail. Strong written and verbal communication abilities. Ability to manage multiple priorities and work under pressure in a fast-paced environment. Proficiency in Microsoft Office and database/CRM systems. Professionalism, discretion, and a positive, team-oriented approach. Fluency in English and German (written and spoken). Desirable: Experience in the classical music or performing arts sector. Working knowledge of Italian. Familiarity with artist management systems such as Overture, Operabase, or similar platforms. HOW TO APPLY Please send your CV and a brief covering letter outlining your suitability for the role to with the subject line "Assistant Manager Application - Your Name ". SALARY Negotiable, based on experience. CLOSING DATE 12 January 2026
06/12/2025
Full time
ROLE OVERVIEW Boris Orlob Management is seeking a highly organised and motivated Assistant Manager to support the Managing Director and Associate Director in the daily operations of the agency. The successful candidate will play a central role in ensuring the smooth coordination of artist engagements, communications with theatres and promoters, and the efficient administration of the office. This is an excellent opportunity for a candidate with strong administrative and interpersonal skills who wishes to build a career in international artist management and the performing arts industry. KEY RESPONSIBILITIES Artist and Theatre Liaison Serve as a primary point of contact for artists and their representatives regarding schedules, travel, and engagements. Communicate with theatres, festivals, and orchestras to coordinate contracts, schedules, rehearsal and performance logistics. Ensure accurate and timely relay of information between artists and presenters. Assist with visa and work permit documentation where required. Contracting and Financial Administration Maintain accurate financial and contractual records in line with agency procedures. Prepare, process, and track artist contracts in coordination with the directors. Support fee negotiations, invoicing, and payment follow-ups. Maintain up-to-date records of fees, commissions, and expenses. Liaise with accounting for artist payments, agency finances, and VAT matters. Office and Calendar Management Organise internal and external meetings, including preparing agendas and follow-ups. Manage the Managing Director's and Associate Director's calendars, appointments, and travel itineraries. Oversee day-to-day office operations (supplies, correspondence, filing systems, etc.). Coordinate internal and external meetings, including note-taking and action follow-ups. Manage general inbox and correspondence. Database and Information Management Maintain and update the agency database and digital address book (artists, contacts, theatres, festivals, orchestras, etc.). Ensure all artist information (CVs, repertoire, biographies, photos, press materials) is current and consistent across platforms. Keep website artist profiles updated in coordination with the digital team. Logistics and Travel Coordination Arrange travel and accommodation for artists and staff where necessary. Prepare itineraries and detailed schedules for engagements. Liaise with presenters and partners regarding on-site logistics. Communications and Marketing Support Assist with the preparation of promotional materials, newsletters, and announcements. Support the coordination of auditions, showcases, and special events. Liaise with PR and communications partners as required. PERSON SPECIFICATION Essential: Excellent organisational and administrative skills with meticulous attention to detail. Strong written and verbal communication abilities. Ability to manage multiple priorities and work under pressure in a fast-paced environment. Proficiency in Microsoft Office and database/CRM systems. Professionalism, discretion, and a positive, team-oriented approach. Fluency in English and German (written and spoken). Desirable: Experience in the classical music or performing arts sector. Working knowledge of Italian. Familiarity with artist management systems such as Overture, Operabase, or similar platforms. HOW TO APPLY Please send your CV and a brief covering letter outlining your suitability for the role to with the subject line "Assistant Manager Application - Your Name ". SALARY Negotiable, based on experience. CLOSING DATE 12 January 2026
IT & Facilities Support Assistant Location: Aberdeen (Office-Based) Hours: Full-Time, Monday-Friday Salary: 30,000 - 35,000 DOE Be the backbone of our operations. This is a pivotal role where your expertise will keep our business running smoothly. You'll be the first point of contact for IT support and the driving force behind facilities management, ensuring everything works seamlessly across the organisation. Why This Role Matters You'll have visibility across the business, supporting critical systems and infrastructure. From managing IT projects and troubleshooting issues to coordinating building maintenance and compliance, your work will directly impact efficiency and performance. Key Responsibilities Provide first-line IT support , manage systems, and liaise with external providers. Drive IT projects , equipment procurement, and licence compliance. Create and analyse reports to support data-driven decisions. Coordinate facilities maintenance , inspections, and repairs across multiple sites. Champion Health & Safety, environmental, and quality standards . What We're Looking For Strong IT skills and a proactive approach to problem-solving. Excellent communication and organisational abilities. Knowledge of Health & Safety principles. Ability to work independently and as part of a team. A mindset focused on continuous improvement . Desirable: Previous facilities management experience. Familiarity with ISO standards (ISO 9001, ISO 14001 & ISO 45001). What's In It For You? A pivotal position with influence across the business. Competitive salary ( 30k- 40k DOE). Opportunities to shape IT and facilities strategy. Ongoing training and development. Supportive team environment. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
06/12/2025
Full time
IT & Facilities Support Assistant Location: Aberdeen (Office-Based) Hours: Full-Time, Monday-Friday Salary: 30,000 - 35,000 DOE Be the backbone of our operations. This is a pivotal role where your expertise will keep our business running smoothly. You'll be the first point of contact for IT support and the driving force behind facilities management, ensuring everything works seamlessly across the organisation. Why This Role Matters You'll have visibility across the business, supporting critical systems and infrastructure. From managing IT projects and troubleshooting issues to coordinating building maintenance and compliance, your work will directly impact efficiency and performance. Key Responsibilities Provide first-line IT support , manage systems, and liaise with external providers. Drive IT projects , equipment procurement, and licence compliance. Create and analyse reports to support data-driven decisions. Coordinate facilities maintenance , inspections, and repairs across multiple sites. Champion Health & Safety, environmental, and quality standards . What We're Looking For Strong IT skills and a proactive approach to problem-solving. Excellent communication and organisational abilities. Knowledge of Health & Safety principles. Ability to work independently and as part of a team. A mindset focused on continuous improvement . Desirable: Previous facilities management experience. Familiarity with ISO standards (ISO 9001, ISO 14001 & ISO 45001). What's In It For You? A pivotal position with influence across the business. Competitive salary ( 30k- 40k DOE). Opportunities to shape IT and facilities strategy. Ongoing training and development. Supportive team environment. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Online Product Data Assistant Location: Hybrid - 3 days per week in our London office Contract Type: Ongoing contract (3-6 month extensions), long term scope Pay rate: £31,000 per annum We're looking for a detail-driven and highly organised Online Product Data Assistant to help bring our exceptional portfolio of luxury cosmetics to life across leading online retailers. In this fast-paced and collaborative role, you'll play a key part in ensuring every product launch is executed with precision, accuracy, and style. What You'll Do As a Product Data Assistant, you'll be at the heart of our digital product launch process, ensuring that every lipstick, fragrance, and skincare innovation reaches our customers online flawlessly and on time. Your responsibilities will include: Coordinating and tracking product launch timelines to guarantee on-time delivery across multiple retailer platforms Partnering with brand and retailer teams to chase and complete missing or incomplete data Performing meticulous quality checks to ensure product information meets our luxury standards Identifying and resolving data gaps or inconsistencies Supporting prioritisation and issue resolution to keep launches running smoothly Maintaining clear and simple reports on launch readiness and live status What You'll Bring A sharp eye for detail and a passion for accuracy Strong organisational and communication skills with a proactive mindset Confidence working with Excel, retailer templates, and digital tools The ability to juggle multiple priorities in a fast-paced, deadline-driven environment Experience with product data, eCommerce platforms, or PIM systems is a plus A collaborative spirit, equally comfortable working independently and as part of a cross-functional team Randstad Business Support is acting as an Employment Agency in relation to this vacancy.
05/12/2025
Full time
Online Product Data Assistant Location: Hybrid - 3 days per week in our London office Contract Type: Ongoing contract (3-6 month extensions), long term scope Pay rate: £31,000 per annum We're looking for a detail-driven and highly organised Online Product Data Assistant to help bring our exceptional portfolio of luxury cosmetics to life across leading online retailers. In this fast-paced and collaborative role, you'll play a key part in ensuring every product launch is executed with precision, accuracy, and style. What You'll Do As a Product Data Assistant, you'll be at the heart of our digital product launch process, ensuring that every lipstick, fragrance, and skincare innovation reaches our customers online flawlessly and on time. Your responsibilities will include: Coordinating and tracking product launch timelines to guarantee on-time delivery across multiple retailer platforms Partnering with brand and retailer teams to chase and complete missing or incomplete data Performing meticulous quality checks to ensure product information meets our luxury standards Identifying and resolving data gaps or inconsistencies Supporting prioritisation and issue resolution to keep launches running smoothly Maintaining clear and simple reports on launch readiness and live status What You'll Bring A sharp eye for detail and a passion for accuracy Strong organisational and communication skills with a proactive mindset Confidence working with Excel, retailer templates, and digital tools The ability to juggle multiple priorities in a fast-paced, deadline-driven environment Experience with product data, eCommerce platforms, or PIM systems is a plus A collaborative spirit, equally comfortable working independently and as part of a cross-functional team Randstad Business Support is acting as an Employment Agency in relation to this vacancy.
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Role : Assistant Technology Support Manager Location : Leeds, 2 days per week on site required Duration : 6-month contract Rate : Via Umbella About the Role We're looking for a skilled IT Support Engineer to join a financial services client in Leeds. This is a hands-on, client-facing role providing 1st and 2nd line IT support , helping colleagues both in the office and remotely. You'll play a key role in troubleshooting and resolving technical issues, supporting digital transformation initiatives, and helping colleagues adopt modern technologies. Key Responsibilities Provide 1st and 2nd line IT support to business users in a fast-paced environment Analyse and troubleshoot technical problems, arriving at logical solutions Respond to IT requests via multiple channels (in-person, phone, email, etc.) Prioritise, coordinate, and complete tasks within set deadlines Work effectively independently and as part of a team Support colleagues on both Windows and Mac devices, including home setups, peripherals, and network issues Invest in personal development and coach others when required Essential Skills & Experience Strong experience in 1st and 2nd line IT support Excellent problem-solving skills and logical thinking Exceptional verbal and written communication skills In-depth knowledge of Windows 11 and previous support experience Strong troubleshooting skills in Microsoft Office 365 / Office 2016 (Outlook, Word, Excel, PowerPoint) Experience with Azure Active Directory and Microsoft Endpoint Manager (MEM / Intune) Experience supporting Microsoft Managed Device (MMD) environments Experience supporting MacBooks / MacOS Experience supporting colleagues in a financial services environment Candidates will ideally show evidence of the above in their CV to be considered please click the "apply" button. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.
05/12/2025
Contractor
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Role : Assistant Technology Support Manager Location : Leeds, 2 days per week on site required Duration : 6-month contract Rate : Via Umbella About the Role We're looking for a skilled IT Support Engineer to join a financial services client in Leeds. This is a hands-on, client-facing role providing 1st and 2nd line IT support , helping colleagues both in the office and remotely. You'll play a key role in troubleshooting and resolving technical issues, supporting digital transformation initiatives, and helping colleagues adopt modern technologies. Key Responsibilities Provide 1st and 2nd line IT support to business users in a fast-paced environment Analyse and troubleshoot technical problems, arriving at logical solutions Respond to IT requests via multiple channels (in-person, phone, email, etc.) Prioritise, coordinate, and complete tasks within set deadlines Work effectively independently and as part of a team Support colleagues on both Windows and Mac devices, including home setups, peripherals, and network issues Invest in personal development and coach others when required Essential Skills & Experience Strong experience in 1st and 2nd line IT support Excellent problem-solving skills and logical thinking Exceptional verbal and written communication skills In-depth knowledge of Windows 11 and previous support experience Strong troubleshooting skills in Microsoft Office 365 / Office 2016 (Outlook, Word, Excel, PowerPoint) Experience with Azure Active Directory and Microsoft Endpoint Manager (MEM / Intune) Experience supporting Microsoft Managed Device (MMD) environments Experience supporting MacBooks / MacOS Experience supporting colleagues in a financial services environment Candidates will ideally show evidence of the above in their CV to be considered please click the "apply" button. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.
Description Starling Bank is the UK's first and leading digital bank on a mission to fix banking with more than 3,000 people in our UK offices and 4 MILLION customers in the UK! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. Now we present Engine by Starling. Engine by Starling is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling Bank, and over a year ago we split out as a separate business. We are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success. At Engine by Starling, our technologists are at our very heart and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together! The way to thrive and shine within Engine is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, and discovering to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. Hybrid Working We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of our London office, so that we're able to interact and collaborate in person. About the Role The CEO Office Reporting Analyst will play a critical role in supporting the Chief of Staff (CoS) by managing, collating, and reviewing essential business and performance reporting across Engine, its subsidiaries, and throughout the Engine Management structure, extending up to the Boards above. This role sits within the CEO Office, providing direct executive support to the Chief of Staff and, by extension, the CEO. The CEO Office is responsible for driving the organisation's top strategic priorities, ensuring cohesive management across all subsidiaries, and facilitating effective governance and communication with the Boards. The role holder will be responsible for providing the CEO Office with timely, accurate, and insightful reports and presentations required for effective strategic decision-making and oversight. This includes streamlining reporting processes, ensuring consistency in data representation, and developing high-quality, executive-level documents and summaries for the most senior stakeholders. The role will involve the end-to-end lifecycle of critical executive and Board reporting; setting clear content requirements, coordinating timely input from all divisions and managing a robust process to ensure documents are reviewed and syndicated, managing relationships with senior leaders across the organisation, and subsequent punctual circulation of final materials. What you'll get to do: Coordinate the reporting cycle for papers and presentations to Engine Management, Engine/Group committees, and all applicable Boards including setting content requirements, supporting report production, reviewing for quality and strategic relevance, and occasional ensuring decks are well presented. Maintain a forward-looking reporting calendar and engage proactively with senior stakeholders across all subsidiaries and functions to ensure timely delivery of required inputs. Liaise with the Company Secretariat team and relevant executive assistants to track key action logs and assist the CoS and CEO to provide timely updates on progress. Assist with the production, analysis, and visualisation of key operational, financial, and strategic performance metrics (MI) for executive and Board reporting. Champion governance and reporting standards on behalf of the CEO Office, including documenting standard operating procedures, maintaining clear audit trails for submitted data, and ensuring data integrity. Input to the design and continuous improvement of high-impact executive reporting formats and dashboards across various business categories. Ensure the quality, accuracy, consistency, and timeliness of all materials presented to Engine Management and the Boards. Requirements Previous demonstrable experience in organising, designing, and facilitating executive-level reporting in a complex, multi-entity organisation. Applicable knowledge of group-level corporate governance and reporting structures desirable. Exceptional interpersonal and communication skills, with proven ability to build trust and effectively manage relationships with C-suite executives and their teams. Strong analytical and logical skills; exemplary attention to detail and commitment to accuracy under pressure. Deep awareness of good corporate governance principles and practices for listed/regulated entities. Highly adaptable to changing priorities, with strong planning, prioritisation, and organisational skills necessary to manage multiple high-stakes deadlines simultaneously. Excellent top down communication skills with the ability to structure, condense and present information to senior stakeholders. Comfortable with sourcing, handling, transforming, and visualising large amounts of data from diverse sources into concise, executive-ready narratives. A proven problem solver who is committed to continuous improvement of executive support processes. Interview Process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: First interview: 45 minutes with Chief of Staff Second Interview: 1 hour with two of the team Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Engine by Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
05/12/2025
Full time
Description Starling Bank is the UK's first and leading digital bank on a mission to fix banking with more than 3,000 people in our UK offices and 4 MILLION customers in the UK! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. Now we present Engine by Starling. Engine by Starling is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling Bank, and over a year ago we split out as a separate business. We are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success. At Engine by Starling, our technologists are at our very heart and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together! The way to thrive and shine within Engine is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, and discovering to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. Hybrid Working We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of our London office, so that we're able to interact and collaborate in person. About the Role The CEO Office Reporting Analyst will play a critical role in supporting the Chief of Staff (CoS) by managing, collating, and reviewing essential business and performance reporting across Engine, its subsidiaries, and throughout the Engine Management structure, extending up to the Boards above. This role sits within the CEO Office, providing direct executive support to the Chief of Staff and, by extension, the CEO. The CEO Office is responsible for driving the organisation's top strategic priorities, ensuring cohesive management across all subsidiaries, and facilitating effective governance and communication with the Boards. The role holder will be responsible for providing the CEO Office with timely, accurate, and insightful reports and presentations required for effective strategic decision-making and oversight. This includes streamlining reporting processes, ensuring consistency in data representation, and developing high-quality, executive-level documents and summaries for the most senior stakeholders. The role will involve the end-to-end lifecycle of critical executive and Board reporting; setting clear content requirements, coordinating timely input from all divisions and managing a robust process to ensure documents are reviewed and syndicated, managing relationships with senior leaders across the organisation, and subsequent punctual circulation of final materials. What you'll get to do: Coordinate the reporting cycle for papers and presentations to Engine Management, Engine/Group committees, and all applicable Boards including setting content requirements, supporting report production, reviewing for quality and strategic relevance, and occasional ensuring decks are well presented. Maintain a forward-looking reporting calendar and engage proactively with senior stakeholders across all subsidiaries and functions to ensure timely delivery of required inputs. Liaise with the Company Secretariat team and relevant executive assistants to track key action logs and assist the CoS and CEO to provide timely updates on progress. Assist with the production, analysis, and visualisation of key operational, financial, and strategic performance metrics (MI) for executive and Board reporting. Champion governance and reporting standards on behalf of the CEO Office, including documenting standard operating procedures, maintaining clear audit trails for submitted data, and ensuring data integrity. Input to the design and continuous improvement of high-impact executive reporting formats and dashboards across various business categories. Ensure the quality, accuracy, consistency, and timeliness of all materials presented to Engine Management and the Boards. Requirements Previous demonstrable experience in organising, designing, and facilitating executive-level reporting in a complex, multi-entity organisation. Applicable knowledge of group-level corporate governance and reporting structures desirable. Exceptional interpersonal and communication skills, with proven ability to build trust and effectively manage relationships with C-suite executives and their teams. Strong analytical and logical skills; exemplary attention to detail and commitment to accuracy under pressure. Deep awareness of good corporate governance principles and practices for listed/regulated entities. Highly adaptable to changing priorities, with strong planning, prioritisation, and organisational skills necessary to manage multiple high-stakes deadlines simultaneously. Excellent top down communication skills with the ability to structure, condense and present information to senior stakeholders. Comfortable with sourcing, handling, transforming, and visualising large amounts of data from diverse sources into concise, executive-ready narratives. A proven problem solver who is committed to continuous improvement of executive support processes. Interview Process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: First interview: 45 minutes with Chief of Staff Second Interview: 1 hour with two of the team Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Engine by Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
IT Support Assistant (Legal) Prestigious US law firm with offices based in a sought-after City location is seeking an experienced and knowledgeable IT Support Assistant (Legal) on a permanent, full-time basis. Salary to £40,000 Exceptional employee benefits, 30 days annual leave plus bank holidays 10:00-18:00 working hours and office based (Monday-Friday) St Pauls / Blackfriars / City Thameslink We're looking for candidates with 2- years of IT support experience to provide internal customer service, second level problem resolution, and desktop technology support & site support as well as also participating in special projects as assigned. Key Responsibilities of the IT Support Assistant (Legal): Works with callers to resolve normal and unusual information system problems, or escalates as defined in normal operating procedures Provides technical support and problem resolution activities for assigned site Installs PC's and related hardware; investigates hardware problems and performs minor repair Supports new joiners set ups as and when required Interfaces with vendors & the firm's Technical Services for resolution of telecom, videoconference, network, systems, and/or related hardware problems Uses technical tools and knowledge to meet or exceed performance standards and expectations Skills & Requirements IT Support Assistant (Legal): Must have 2-3 years' experience working in a similar role within a law firm An education focused on IT qualifications and a genuine passion for IT Knowledge of and experience in configuring, installing, and supporting the hardware and connectivity components of single user workstation is desirable Proven experience with desktop and server operating systems, including application support experience (Windows 10, Office 365) Knowledge of videoconferencing / telecom support and iOS and Android devices Experience with Asset Tracking and process is desirable
05/12/2025
Full time
IT Support Assistant (Legal) Prestigious US law firm with offices based in a sought-after City location is seeking an experienced and knowledgeable IT Support Assistant (Legal) on a permanent, full-time basis. Salary to £40,000 Exceptional employee benefits, 30 days annual leave plus bank holidays 10:00-18:00 working hours and office based (Monday-Friday) St Pauls / Blackfriars / City Thameslink We're looking for candidates with 2- years of IT support experience to provide internal customer service, second level problem resolution, and desktop technology support & site support as well as also participating in special projects as assigned. Key Responsibilities of the IT Support Assistant (Legal): Works with callers to resolve normal and unusual information system problems, or escalates as defined in normal operating procedures Provides technical support and problem resolution activities for assigned site Installs PC's and related hardware; investigates hardware problems and performs minor repair Supports new joiners set ups as and when required Interfaces with vendors & the firm's Technical Services for resolution of telecom, videoconference, network, systems, and/or related hardware problems Uses technical tools and knowledge to meet or exceed performance standards and expectations Skills & Requirements IT Support Assistant (Legal): Must have 2-3 years' experience working in a similar role within a law firm An education focused on IT qualifications and a genuine passion for IT Knowledge of and experience in configuring, installing, and supporting the hardware and connectivity components of single user workstation is desirable Proven experience with desktop and server operating systems, including application support experience (Windows 10, Office 365) Knowledge of videoconferencing / telecom support and iOS and Android devices Experience with Asset Tracking and process is desirable
Salesforce Developer - Agentforce - Remote Working Our client are currently looking to hire a Salesforce Developer with Agentforce experience to join the team on a remote working contract basis. This role will be working to build a Virtual Assistant application for a client website. Responsibilities and Skills: Build and develop Virtual Assistant application Collaborate with stakeholders to translate business requirements into solutions. Support development activities and provide post-deployment support. Please apply! Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
05/12/2025
Contractor
Salesforce Developer - Agentforce - Remote Working Our client are currently looking to hire a Salesforce Developer with Agentforce experience to join the team on a remote working contract basis. This role will be working to build a Virtual Assistant application for a client website. Responsibilities and Skills: Build and develop Virtual Assistant application Collaborate with stakeholders to translate business requirements into solutions. Support development activities and provide post-deployment support. Please apply! Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Solutions Engineer with strong document automation experience (HighQ, HotDocs, Clarilis, document drafter etc) experience is sought on a hybrid basis by an award-winning professional services organisation based in Birmingham. With extensive investment in AI, ML and automation technology this Solutions Engineer will play a key role in supporting internal stakeholders to explore the 'art of the possible' driving innovation through low code/ no-code tooling and internal third-party software integrations. This role would suit a legal engineer or innovation analyst who is looking for more autonomy to explore and implement the latest automation and AI tech within a dynamic, friendly team who This Solutions Engineer based near Birmingham should have most of the following key skills: - Solid document automation or AI tooling experience gained within professional services (HotDocs, HighQ, Clarilis, document drafter etc) - System configuration experience - Excellent communication skills - A general passion for AI and ML - Any experience working with AI assistants (Google workspace, Copilot, Slack AI) This Solutions Engineer based near Birmingham will receive: - Starting salary of up to £60,000 depending on experience - Long term hybrid working - Share scheme - Flexible working hours - Private Healthcare - private pension scheme - 25 days holiday plus bank holiday - Personal development training scheme - Clear progression pathway into a lead role So if you are a Solutions Engineer looking to join a dynamic, fast paced team who loves the idea of driving innovation in a high growth business please apply now to be considered. Solutions Engineer Birmingham (hybrid) Document automation, AI, ML, HotDocs, HighQ, document drafter, Copilot
05/12/2025
Full time
Solutions Engineer with strong document automation experience (HighQ, HotDocs, Clarilis, document drafter etc) experience is sought on a hybrid basis by an award-winning professional services organisation based in Birmingham. With extensive investment in AI, ML and automation technology this Solutions Engineer will play a key role in supporting internal stakeholders to explore the 'art of the possible' driving innovation through low code/ no-code tooling and internal third-party software integrations. This role would suit a legal engineer or innovation analyst who is looking for more autonomy to explore and implement the latest automation and AI tech within a dynamic, friendly team who This Solutions Engineer based near Birmingham should have most of the following key skills: - Solid document automation or AI tooling experience gained within professional services (HotDocs, HighQ, Clarilis, document drafter etc) - System configuration experience - Excellent communication skills - A general passion for AI and ML - Any experience working with AI assistants (Google workspace, Copilot, Slack AI) This Solutions Engineer based near Birmingham will receive: - Starting salary of up to £60,000 depending on experience - Long term hybrid working - Share scheme - Flexible working hours - Private Healthcare - private pension scheme - 25 days holiday plus bank holiday - Personal development training scheme - Clear progression pathway into a lead role So if you are a Solutions Engineer looking to join a dynamic, fast paced team who loves the idea of driving innovation in a high growth business please apply now to be considered. Solutions Engineer Birmingham (hybrid) Document automation, AI, ML, HotDocs, HighQ, document drafter, Copilot
Job Post: Data & Analytics - Gen AI Engineer (Contract) A Leading Technology Consulting Firm Job Title: Data & Analytics - Gen AI Engineer Contract Duration: 6 Months+ Location: Primarily remote, with pre-agreed, company-covered travel if needed) IR35 Status: Inside IR35 Start Date (Approx.): November 2025 The Project: AI Transformation Initiative We are seeking a highly skilled and specialized Generative AI Engineer to join a critical 6-month project focused on implementing advanced AI solutions within the commercial banking sector. This role requires specialized knowledge and expertise not currently available in-house to rapidly design, prototype, and deploy cutting-edge Generative AI models. The Role: Gen AI Engineer As a Generative AI Engineer, you will be a key specialist focused on the end-to-end lifecycle of generative AI models and algorithms. You will work closely with architects and business stakeholders to turn complex banking requirements into practical, scalable, and secure AI solutions. Key Responsibilities & Services Design & Deployment: Design, prototype, and deploy state-of-the-art Generative AI models (e.g., LLMs, Transformers, Diffusion models ) tailored for enterprise use cases. Application Development: Build, fine-tune, and deploy LLM-based applications such as advanced chatbots, summarization tools, document Q&A systems, and code assistants. Advanced Techniques: Apply sophisticated techniques like Prompt Engineering , Retrieval-Augmented Generation (RAG) , and context-aware pipelines to maximize model accuracy and relevance. Integration: Seamlessly integrate deployed AI models with existing enterprise systems, APIs, and data stores using back-end languages like Python , Java, or Node.js. Architecture & Strategy: Collaborate with technical architects to define scalable, secure, and cost-effective AI service architectures. Agile Delivery: Support POCs, pilots, and full-scale implementations using an agile delivery approach, consistently documenting designs and results for leadership. Experience and Expertise Required We are looking for hands-on experience in the following core areas: Model Lifecycle Management (MLOps): Proven experience in implementing robust AI/ML pipelines for model training, validation, and deployment (e.g., using MLflow, Vertex AI, or Azure ML). Expertise in managing model evaluation, drift monitoring, and continuous improvement processes. Strong focus on optimizing inference performance and cost (e.g., model compression, quantization, API optimization). Data Engineering for Generative AI: Experience in preparing and curating diverse training datasets (structured/unstructured text, images, code). Deep knowledge of data preprocessing, tokenization, and embedding generation techniques. Hands-on experience working with Vector Databases (e.g., Pinecone, Weaviate, FAISS, Chroma) for semantic retrieval use cases. Stakeholder & Strategic Partnership: Ability to partner effectively with business stakeholders to identify, shape, and prioritize high-impact AI use cases. Experience contributing to a strategic AI adoption roadmap and developing reusable AI Workbench/platform components. Screening and Compliance The successful contractor will be required to undergo a Standard Background Check (BGC) and must successfully pass a required Level 4 Pre-Employment Screening (PES) process. Required Checks: Criminal History Check (5 years), Employment Check (5 years), Education Check, and National ID Check (UK). Randstad Technologies is acting as an Employment Business in relation to this vacancy.
05/12/2025
Contractor
Job Post: Data & Analytics - Gen AI Engineer (Contract) A Leading Technology Consulting Firm Job Title: Data & Analytics - Gen AI Engineer Contract Duration: 6 Months+ Location: Primarily remote, with pre-agreed, company-covered travel if needed) IR35 Status: Inside IR35 Start Date (Approx.): November 2025 The Project: AI Transformation Initiative We are seeking a highly skilled and specialized Generative AI Engineer to join a critical 6-month project focused on implementing advanced AI solutions within the commercial banking sector. This role requires specialized knowledge and expertise not currently available in-house to rapidly design, prototype, and deploy cutting-edge Generative AI models. The Role: Gen AI Engineer As a Generative AI Engineer, you will be a key specialist focused on the end-to-end lifecycle of generative AI models and algorithms. You will work closely with architects and business stakeholders to turn complex banking requirements into practical, scalable, and secure AI solutions. Key Responsibilities & Services Design & Deployment: Design, prototype, and deploy state-of-the-art Generative AI models (e.g., LLMs, Transformers, Diffusion models ) tailored for enterprise use cases. Application Development: Build, fine-tune, and deploy LLM-based applications such as advanced chatbots, summarization tools, document Q&A systems, and code assistants. Advanced Techniques: Apply sophisticated techniques like Prompt Engineering , Retrieval-Augmented Generation (RAG) , and context-aware pipelines to maximize model accuracy and relevance. Integration: Seamlessly integrate deployed AI models with existing enterprise systems, APIs, and data stores using back-end languages like Python , Java, or Node.js. Architecture & Strategy: Collaborate with technical architects to define scalable, secure, and cost-effective AI service architectures. Agile Delivery: Support POCs, pilots, and full-scale implementations using an agile delivery approach, consistently documenting designs and results for leadership. Experience and Expertise Required We are looking for hands-on experience in the following core areas: Model Lifecycle Management (MLOps): Proven experience in implementing robust AI/ML pipelines for model training, validation, and deployment (e.g., using MLflow, Vertex AI, or Azure ML). Expertise in managing model evaluation, drift monitoring, and continuous improvement processes. Strong focus on optimizing inference performance and cost (e.g., model compression, quantization, API optimization). Data Engineering for Generative AI: Experience in preparing and curating diverse training datasets (structured/unstructured text, images, code). Deep knowledge of data preprocessing, tokenization, and embedding generation techniques. Hands-on experience working with Vector Databases (e.g., Pinecone, Weaviate, FAISS, Chroma) for semantic retrieval use cases. Stakeholder & Strategic Partnership: Ability to partner effectively with business stakeholders to identify, shape, and prioritize high-impact AI use cases. Experience contributing to a strategic AI adoption roadmap and developing reusable AI Workbench/platform components. Screening and Compliance The successful contractor will be required to undergo a Standard Background Check (BGC) and must successfully pass a required Level 4 Pre-Employment Screening (PES) process. Required Checks: Criminal History Check (5 years), Employment Check (5 years), Education Check, and National ID Check (UK). Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Are you someone who loves working in IT and would you like a role that could offer you some long-term progression in a fun but professional environment? Our client is rolling out a couple of new IT projects over the next 6 months including a new telephony project and a software project. You will be assisting with this as well as reporting into the Head of IT. The role does involve travel to different client sites so you will need to have a full clean licence. This is a fantastic opportunity to be part of a business that's embracing change with exciting new projects rolling out over the next six months, including a major telephony upgrade and new software implementation. If you're hands-on, tech-savvy and enjoy variety, this could be the perfect next step in your career. Key Responsibilities: Assist with the rollout of new software and telephony projects. Provide first-line IT support to staff, including setting up devices, troubleshooting basic issues, and connecting to networks. Support workstation setups and ensure devices are properly configured. Help maintain IT inventory and track equipment. Participate in IT projects and gain experience in various technical areas. Learn and follow IT policies, procedures, and best practices. Requirements: A strong interest in IT and willingness to learn. Basic IT literacy (familiarity with computers, Microsoft Office, and common software). Problem-solving skills and a proactive approach to tasks. Good communication and organisational skills. Ability to follow instructions and work as part of a team. Willingness to travel occasionally between sites if required. Company Benefits: 25 days annual leave, plus bank holidays Competitive pension scheme Private healthcare Free parking Bonus scheme If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
05/12/2025
Full time
Are you someone who loves working in IT and would you like a role that could offer you some long-term progression in a fun but professional environment? Our client is rolling out a couple of new IT projects over the next 6 months including a new telephony project and a software project. You will be assisting with this as well as reporting into the Head of IT. The role does involve travel to different client sites so you will need to have a full clean licence. This is a fantastic opportunity to be part of a business that's embracing change with exciting new projects rolling out over the next six months, including a major telephony upgrade and new software implementation. If you're hands-on, tech-savvy and enjoy variety, this could be the perfect next step in your career. Key Responsibilities: Assist with the rollout of new software and telephony projects. Provide first-line IT support to staff, including setting up devices, troubleshooting basic issues, and connecting to networks. Support workstation setups and ensure devices are properly configured. Help maintain IT inventory and track equipment. Participate in IT projects and gain experience in various technical areas. Learn and follow IT policies, procedures, and best practices. Requirements: A strong interest in IT and willingness to learn. Basic IT literacy (familiarity with computers, Microsoft Office, and common software). Problem-solving skills and a proactive approach to tasks. Good communication and organisational skills. Ability to follow instructions and work as part of a team. Willingness to travel occasionally between sites if required. Company Benefits: 25 days annual leave, plus bank holidays Competitive pension scheme Private healthcare Free parking Bonus scheme If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
AV Support Assistant/AV Specialist/Unified Communications Analyst A fantastic opportunity has arisen for a AV Support Assistant/AV Specialist/Unified Communications Analyst to join our London based global law firm on permanent basis. AV Support Assistant/AV Specialist/Unified Communications Analyst Summary: Our clients IT team is responsible for delivery of a responsive, effective and timely IT support service to the firm's employees and clients. They devise and implement operational processes and procedures in order to provide reliable and available IT systems to the firm. The team is comprised of a globally-distributed group of Systems Analysts that receive work escalated from the Helpdesk and may escalate work to the Infrastructure or Applications Support teams. This unique position within the team in our London office will specialise in our meeting and conferencing technologies. AV Support Assistant/AV Specialist/Unified Communications Analyst Key Responsibilities: - Deliver an excellent experience to users of the firm's AV and video conferencing technologies. This includes meeting room technologies including hardware (screens, audio, Polycom components) and software (Teams, Zoom, Web-ex, and others) - Provide assistance or training to users and enhance the knowledge of our global Video Conferencing Advocates to ensure the smooth operation of AV technologies, including both room-based and PC-based meetings - Deliver preventative maintenance and develop and complete regular checklists to ensure the operation of the meeting and conference platforms AV Support Assistant/AV Specialist/Unified Communications Analyst Experience required: - A minimum of 3 years of IT experience in a professional services environment performing 1st and 2nd line support, specifically with meeting and conferencing technologies (Polycoms, Crestron, Teams, Skype for Business, Zoom, WebEx, etc) - Understanding of network fundamentals, sufficient to diagnose and assess infrastructure-related issues - Knowledge of MS Office (2016/365), Outlook, Word, PowerPoint, and Excel - Knowledge of Remote Access systems and focusing on supporting remotely - Understanding of ITIL (v2 or v3), understanding of ISMS/ISO27001 would be desirable. AV Support Assistant/AV Specialist/Unified Communications Analyst In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
05/12/2025
Full time
AV Support Assistant/AV Specialist/Unified Communications Analyst A fantastic opportunity has arisen for a AV Support Assistant/AV Specialist/Unified Communications Analyst to join our London based global law firm on permanent basis. AV Support Assistant/AV Specialist/Unified Communications Analyst Summary: Our clients IT team is responsible for delivery of a responsive, effective and timely IT support service to the firm's employees and clients. They devise and implement operational processes and procedures in order to provide reliable and available IT systems to the firm. The team is comprised of a globally-distributed group of Systems Analysts that receive work escalated from the Helpdesk and may escalate work to the Infrastructure or Applications Support teams. This unique position within the team in our London office will specialise in our meeting and conferencing technologies. AV Support Assistant/AV Specialist/Unified Communications Analyst Key Responsibilities: - Deliver an excellent experience to users of the firm's AV and video conferencing technologies. This includes meeting room technologies including hardware (screens, audio, Polycom components) and software (Teams, Zoom, Web-ex, and others) - Provide assistance or training to users and enhance the knowledge of our global Video Conferencing Advocates to ensure the smooth operation of AV technologies, including both room-based and PC-based meetings - Deliver preventative maintenance and develop and complete regular checklists to ensure the operation of the meeting and conference platforms AV Support Assistant/AV Specialist/Unified Communications Analyst Experience required: - A minimum of 3 years of IT experience in a professional services environment performing 1st and 2nd line support, specifically with meeting and conferencing technologies (Polycoms, Crestron, Teams, Skype for Business, Zoom, WebEx, etc) - Understanding of network fundamentals, sufficient to diagnose and assess infrastructure-related issues - Knowledge of MS Office (2016/365), Outlook, Word, PowerPoint, and Excel - Knowledge of Remote Access systems and focusing on supporting remotely - Understanding of ITIL (v2 or v3), understanding of ISMS/ISO27001 would be desirable. AV Support Assistant/AV Specialist/Unified Communications Analyst In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
Solutions Engineer with strong document automation experience (HighQ, HotDocs, Clarilis, document drafter etc) experience is sought on a hybrid basis by an award-winning professional services organisation based in Birmingham. With extensive investment in AI, ML and automation technology this Solutions Engineer will play a key role in supporting internal stakeholders to explore the 'art of the possible' driving innovation through low code/ no-code tooling and internal third-party software integrations. This role would suit a legal engineer or innovation analyst who is looking for more autonomy to explore and implement the latest automation and AI tech within a dynamic, friendly team who This Solutions Engineer based near Birmingham should have most of the following key skills: - Solid document automation or AI tooling experience gained within professional services (HotDocs, HighQ, Clarilis, document drafter etc) - System configuration experience - Excellent communication skills - A general passion for AI and ML - Any experience working with AI assistants (Google workspace, Copilot, Slack AI) This Solutions Engineer based near Birmingham will receive: - Starting salary of up to £60,000 depending on experience - Long term hybrid working - Share scheme - Flexible working hours - Private Healthcare - private pension scheme - 25 days holiday plus bank holiday - Personal development training scheme - Clear progression pathway into a lead role So if you are a Solutions Engineer looking to join a dynamic, fast paced team who loves the idea of driving innovation in a high growth business please apply now to be considered. Solutions Engineer Birmingham (hybrid) Document automation, AI, ML, HotDocs, HighQ, document drafter, Copilot
05/12/2025
Full time
Solutions Engineer with strong document automation experience (HighQ, HotDocs, Clarilis, document drafter etc) experience is sought on a hybrid basis by an award-winning professional services organisation based in Birmingham. With extensive investment in AI, ML and automation technology this Solutions Engineer will play a key role in supporting internal stakeholders to explore the 'art of the possible' driving innovation through low code/ no-code tooling and internal third-party software integrations. This role would suit a legal engineer or innovation analyst who is looking for more autonomy to explore and implement the latest automation and AI tech within a dynamic, friendly team who This Solutions Engineer based near Birmingham should have most of the following key skills: - Solid document automation or AI tooling experience gained within professional services (HotDocs, HighQ, Clarilis, document drafter etc) - System configuration experience - Excellent communication skills - A general passion for AI and ML - Any experience working with AI assistants (Google workspace, Copilot, Slack AI) This Solutions Engineer based near Birmingham will receive: - Starting salary of up to £60,000 depending on experience - Long term hybrid working - Share scheme - Flexible working hours - Private Healthcare - private pension scheme - 25 days holiday plus bank holiday - Personal development training scheme - Clear progression pathway into a lead role So if you are a Solutions Engineer looking to join a dynamic, fast paced team who loves the idea of driving innovation in a high growth business please apply now to be considered. Solutions Engineer Birmingham (hybrid) Document automation, AI, ML, HotDocs, HighQ, document drafter, Copilot
Ernest Gordon Recruitment Limited
Stoke-on-trent, Staffordshire
Graduate Magento Developer (Training/ Progression) £25,000 - £35,000 + Company Benefits + Full Training + Progression + Company Bonus Stoke - Office based Are you a Graduate Magento Developer looking to grow your career within a well-established and expanding Pumping Systems company, where you can build on your Magento 2 experience with full training and a clear progression path into management? This UK manufacturer, with a £21 million turnover, supplies innovative pumping and fluid handling solutions to the construction, utilities, housing, and wastewater sectors, built on over 65 years of engineering excellence, reliability, and customer-focused service trusted by local authorities, developers, and contractors nationwide. In this role, you will support the Marketing team in managing and improving websites, ensuring accurate content, functionality, and user experience. You'll assist with digital marketing campaigns, CRM management, and performance reporting using Google Analytics. Based in Stoke, this full-time role offers full training and clear opportunities for career progression, working 37.5 hours per week flexibly between 8:00 am and 6:00 pm. This role would suit Junior Web Content Assistant with Magento 2 experience who is keen to develop their skills in e-commerce and digital marketing, with full training, clear opportunities to progress within the company, and the chance to increase earnings through a company bonus. The role: Manage and maintain websites through Magento 2 Support digital marketing campaigns and CRM management 37.5 hours per week, flexible between 8:00 am and 6:00 pm. The Person: E-commerce Executive or similar Experience with Magento 2 Full drivers license and commutable to Stoke Reference : BBBH22479 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
04/12/2025
Full time
Graduate Magento Developer (Training/ Progression) £25,000 - £35,000 + Company Benefits + Full Training + Progression + Company Bonus Stoke - Office based Are you a Graduate Magento Developer looking to grow your career within a well-established and expanding Pumping Systems company, where you can build on your Magento 2 experience with full training and a clear progression path into management? This UK manufacturer, with a £21 million turnover, supplies innovative pumping and fluid handling solutions to the construction, utilities, housing, and wastewater sectors, built on over 65 years of engineering excellence, reliability, and customer-focused service trusted by local authorities, developers, and contractors nationwide. In this role, you will support the Marketing team in managing and improving websites, ensuring accurate content, functionality, and user experience. You'll assist with digital marketing campaigns, CRM management, and performance reporting using Google Analytics. Based in Stoke, this full-time role offers full training and clear opportunities for career progression, working 37.5 hours per week flexibly between 8:00 am and 6:00 pm. This role would suit Junior Web Content Assistant with Magento 2 experience who is keen to develop their skills in e-commerce and digital marketing, with full training, clear opportunities to progress within the company, and the chance to increase earnings through a company bonus. The role: Manage and maintain websites through Magento 2 Support digital marketing campaigns and CRM management 37.5 hours per week, flexible between 8:00 am and 6:00 pm. The Person: E-commerce Executive or similar Experience with Magento 2 Full drivers license and commutable to Stoke Reference : BBBH22479 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Intranet Assistant - Law - Bristol An extremely reputable international law firm that has a significant Bristol operation has a new requirement for an Intranet Assistant. This newly created position offers the chance for someone to grow into the role and to make a real impact in shaping how colleagues access and share information across the business.The role sits within Knowledge Management and works closely with the Intranet & Knowledge Systems Executive to ensure the intranet remains a dynamic, user-friendly hub for communication and collaboration. From supporting content editors and advising on best practice, to assisting with site management, analytics, and usability improvements, this is a key role in keeping knowledge flowing across the organisation. The specific responsibilities and objectives of the Intranet and Knowledge Systems Assistant include: Providing editing support and guidance to content editors, including training and troubleshooting. Assisting with site maintenance, analytics reporting, and creating new pages or sites. Supporting usability and UX improvements, ensuring content meets user needs. Offering admin support for meetings and projects, including minute-taking and reporting. Helping coordinate wider Knowledge initiatives and supporting other systems such as document automation tools. To be a suitable applicant for this role, candidates will need a strong mix of the following: Some previous experience with SharePoint, or similar Content Management Systems Confident operating in a support role, advising others and maintaining system structures A user-focused mindset and interest in UX principles Clear written and verbal communication skills Ability to prioritise, define and manage your own workload Strong stakeholder management and relationship building skills Proficiency in Microsoft Office, including MS Excel for organising data
04/12/2025
Full time
Intranet Assistant - Law - Bristol An extremely reputable international law firm that has a significant Bristol operation has a new requirement for an Intranet Assistant. This newly created position offers the chance for someone to grow into the role and to make a real impact in shaping how colleagues access and share information across the business.The role sits within Knowledge Management and works closely with the Intranet & Knowledge Systems Executive to ensure the intranet remains a dynamic, user-friendly hub for communication and collaboration. From supporting content editors and advising on best practice, to assisting with site management, analytics, and usability improvements, this is a key role in keeping knowledge flowing across the organisation. The specific responsibilities and objectives of the Intranet and Knowledge Systems Assistant include: Providing editing support and guidance to content editors, including training and troubleshooting. Assisting with site maintenance, analytics reporting, and creating new pages or sites. Supporting usability and UX improvements, ensuring content meets user needs. Offering admin support for meetings and projects, including minute-taking and reporting. Helping coordinate wider Knowledge initiatives and supporting other systems such as document automation tools. To be a suitable applicant for this role, candidates will need a strong mix of the following: Some previous experience with SharePoint, or similar Content Management Systems Confident operating in a support role, advising others and maintaining system structures A user-focused mindset and interest in UX principles Clear written and verbal communication skills Ability to prioritise, define and manage your own workload Strong stakeholder management and relationship building skills Proficiency in Microsoft Office, including MS Excel for organising data
Get Staffed Online Recruitment Limited
Leicester, Leicestershire
IT Support Assistant Job Type: Full-time, Permanent Pay: £23,000 - £24,000 per annum Our client is a technology-focused Mortgage Network, offering support services to Mortgage and Protection Advisers. Their goal is to continue to be the best home for Mortgage Advisers, Protection Specialists, Equity Release Experts and General Insurance Professionals, whatever their size or location, using market-leading technology. Due to continued growth, they are looking to establish a new team providing first-line IT support to the business. This is an office-based role working 35 hours a week, Monday to Friday. The Role: Getting the right outcome for customers is at the heart of what they do. The main aim of the role is to support the business providing first line IT support for internal and third-party systems. Working mainly on the phone, or over Teams, you could be dealing with queries about anything IT related, so they are looking for someone with outstanding customer service and communication skills. Therefore, experience of working under pressure, prioritising, and working to deadlines is essential. IT qualification preferred but not essential. Other Key Tasks include: Logging and resolving ongoing Incidents, Service Requests and Problems that affect business operations. Proactive and accurate resolution of queries by liaising across departments where required. Support new internal joiners and external members with outbound contact and system set up. Manage multiple workloads across inboxes, phone contact, and Teams meetings. Capacity to educate others on current systems when required. Provide full support to all staff in relation to IT hardware and software issues. Ensure new starter process is followed within agreed SLA. Ensure the asset log is maintained and kept up to date. Ordering replacement or new equipment. Installing, removing, or upgrading new or existing software. Experience: Experience with Office 365 and Sharepoint. Knowledge of systems of control and able to follow clearly defined procedures. Experience of working under pressure, prioritising workloads, and working to tight deadlines. Benefits: Company pension Health and wellbeing programme Sick pay As our client is a non-sponsoring company, you must already have the right to work in the UK.
04/12/2025
Full time
IT Support Assistant Job Type: Full-time, Permanent Pay: £23,000 - £24,000 per annum Our client is a technology-focused Mortgage Network, offering support services to Mortgage and Protection Advisers. Their goal is to continue to be the best home for Mortgage Advisers, Protection Specialists, Equity Release Experts and General Insurance Professionals, whatever their size or location, using market-leading technology. Due to continued growth, they are looking to establish a new team providing first-line IT support to the business. This is an office-based role working 35 hours a week, Monday to Friday. The Role: Getting the right outcome for customers is at the heart of what they do. The main aim of the role is to support the business providing first line IT support for internal and third-party systems. Working mainly on the phone, or over Teams, you could be dealing with queries about anything IT related, so they are looking for someone with outstanding customer service and communication skills. Therefore, experience of working under pressure, prioritising, and working to deadlines is essential. IT qualification preferred but not essential. Other Key Tasks include: Logging and resolving ongoing Incidents, Service Requests and Problems that affect business operations. Proactive and accurate resolution of queries by liaising across departments where required. Support new internal joiners and external members with outbound contact and system set up. Manage multiple workloads across inboxes, phone contact, and Teams meetings. Capacity to educate others on current systems when required. Provide full support to all staff in relation to IT hardware and software issues. Ensure new starter process is followed within agreed SLA. Ensure the asset log is maintained and kept up to date. Ordering replacement or new equipment. Installing, removing, or upgrading new or existing software. Experience: Experience with Office 365 and Sharepoint. Knowledge of systems of control and able to follow clearly defined procedures. Experience of working under pressure, prioritising workloads, and working to tight deadlines. Benefits: Company pension Health and wellbeing programme Sick pay As our client is a non-sponsoring company, you must already have the right to work in the UK.
Ernest Gordon Recruitment Limited
Stoke-on-trent, Staffordshire
Junior Web Content Assistant (Training/ Progression) £25,000 - £35,000 + Company Benefits + Full Training + Progression + Company Bonus Stoke - Office based Are you a Junior Web Content Assistant with experience in Magento 2, looking to build a career within a growing, well-established company that offers full training and clear progression into management? This UK manufacturer, with a £21 million turnover, supplies innovative pumping and fluid handling solutions to the construction, utilities, housing, and wastewater sectors, built on over 65 years of engineering excellence, reliability, and customer-focused service trusted by local authorities, developers, and contractors nationwide. In this role, you will support the Marketing team in managing and improving websites, ensuring accurate content, functionality, and user experience. You'll assist with digital marketing campaigns, CRM management, and performance reporting using Google Analytics. Based in Stoke, this full-time role offers full training and clear opportunities for career progression, working 37.5 hours per week flexibly between 8:00 am and 6:00 pm. This role would suit Junior Web Content Assistant with Magento 2 experience who is keen to develop their skills in e-commerce and digital marketing, with full training, clear opportunities to progress within the company, and the chance to increase earnings through a company bonus. The role: Manage and maintain websites through Magento 2 Support digital marketing campaigns and CRM management 37.5 hours per week, flexible between 8:00 am and 6:00 pm. The Person: E-commerce Executive or similar Experience with Magento 2 Full drivers license and commutable to Stoke Reference : BBBH22479 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
04/12/2025
Full time
Junior Web Content Assistant (Training/ Progression) £25,000 - £35,000 + Company Benefits + Full Training + Progression + Company Bonus Stoke - Office based Are you a Junior Web Content Assistant with experience in Magento 2, looking to build a career within a growing, well-established company that offers full training and clear progression into management? This UK manufacturer, with a £21 million turnover, supplies innovative pumping and fluid handling solutions to the construction, utilities, housing, and wastewater sectors, built on over 65 years of engineering excellence, reliability, and customer-focused service trusted by local authorities, developers, and contractors nationwide. In this role, you will support the Marketing team in managing and improving websites, ensuring accurate content, functionality, and user experience. You'll assist with digital marketing campaigns, CRM management, and performance reporting using Google Analytics. Based in Stoke, this full-time role offers full training and clear opportunities for career progression, working 37.5 hours per week flexibly between 8:00 am and 6:00 pm. This role would suit Junior Web Content Assistant with Magento 2 experience who is keen to develop their skills in e-commerce and digital marketing, with full training, clear opportunities to progress within the company, and the chance to increase earnings through a company bonus. The role: Manage and maintain websites through Magento 2 Support digital marketing campaigns and CRM management 37.5 hours per week, flexible between 8:00 am and 6:00 pm. The Person: E-commerce Executive or similar Experience with Magento 2 Full drivers license and commutable to Stoke Reference : BBBH22479 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
This is an exciting opportunity for an experienced Executive Assistant to provide high-level administrative support within the healthcare industry. Client Details This is a well-established organisation within the healthcare industry, recognised for its innovative approach and commitment to excellence. Description Credentials & Experience Master's or bachelor's degree in Business, Computer Science, Computer Engineering, Electrical Engineering, Systems Analysis, or a related field; or equivalent experience. 8+ years of professional experience in strategic and operational planning, business analysis, or enterprise architecture consulting. 5+ years of experience focused on finance systems (ERP, EPM, Treasury, etc.). 3+ years of experience with HR Tech (e.g., Workday, SAP SuccessFactors), Legal Tech (e.g., Onit, Mitratech), and/or Procurement Tech (e.g., Coupa, Ariba). Proven experience designing architectures for: Financial close automation and regulatory reporting Integrated Hire-to-Retire and Procure-to-Pay processes Enterprise Contract Lifecycle Management Treasury, Risk & Compliance management Deep understanding of centralised and decentralised finance, HR, and procurement operating models and their technology implications. Strong fluency in financial KPIs (e.g., EBITDA, NPV, DSO) and operational KPIs (e.g., cost-per-hire, requisition-to-order cycle time), with the ability to architect systems that drive improvements Profile Skills Strong knowledge of business ecosystems, SaaS, IaaS, PaaS, SOA, APIs, open data, microservices, event-driven architecture, and predictive/data analytics. Solid understanding of business models, operating models, financial models, cost-benefit analysis, budgeting, and risk management. Familiarity with major HR, Legal, and Procurement technology platforms. Proficiency with enterprise architecture tools, graphical modelling, and EA frameworks. Insight into information management practices, SDLC, IT service management, agile/lean methodologies, infrastructure & operations, EA frameworks, and ITIL. Understanding of project-centric vs. product-centric operating models and enterprise-scaled agile methodologies. Awareness of emerging technologies and evolving processing environments. Strong leadership, interpersonal, and soft skills, with strengths in teamwork, facilitation, and negotiation. Strong consulting skills, including targeted communication, engagement management, stakeholder management, and business development. Mastery of enterprise architecture components, business/IT principles, and organisational processes. Experience applying AI/ML across corporate functions (e.g., financial anomaly detection, HR attrition prediction, procurement spend analytics). Competencies Exceptional analytical, planning, and organisational capabilities, with strong situational awareness and political acumen. Balances long-term strategic vision with short-term operational needs. Able to estimate financial impact of EA alternatives and evaluate multiple solution pathways. Quickly absorbs and evaluates new technologies and capabilities. Innovative, consultative mindset aligned with driving digital business strategy. Strong business acumen with the ability to communicate effectively with both technical and non-technical audiences. Excellent written, verbal, and presentation skills. Job Offer A competitive salary ranging from £90,000 to £125,000 per annum. An attractive bonus target of 18%. London allowance of £2,000 and a car allowance of £6,000. A permanent position based in London with 2 days on site required
04/12/2025
Full time
This is an exciting opportunity for an experienced Executive Assistant to provide high-level administrative support within the healthcare industry. Client Details This is a well-established organisation within the healthcare industry, recognised for its innovative approach and commitment to excellence. Description Credentials & Experience Master's or bachelor's degree in Business, Computer Science, Computer Engineering, Electrical Engineering, Systems Analysis, or a related field; or equivalent experience. 8+ years of professional experience in strategic and operational planning, business analysis, or enterprise architecture consulting. 5+ years of experience focused on finance systems (ERP, EPM, Treasury, etc.). 3+ years of experience with HR Tech (e.g., Workday, SAP SuccessFactors), Legal Tech (e.g., Onit, Mitratech), and/or Procurement Tech (e.g., Coupa, Ariba). Proven experience designing architectures for: Financial close automation and regulatory reporting Integrated Hire-to-Retire and Procure-to-Pay processes Enterprise Contract Lifecycle Management Treasury, Risk & Compliance management Deep understanding of centralised and decentralised finance, HR, and procurement operating models and their technology implications. Strong fluency in financial KPIs (e.g., EBITDA, NPV, DSO) and operational KPIs (e.g., cost-per-hire, requisition-to-order cycle time), with the ability to architect systems that drive improvements Profile Skills Strong knowledge of business ecosystems, SaaS, IaaS, PaaS, SOA, APIs, open data, microservices, event-driven architecture, and predictive/data analytics. Solid understanding of business models, operating models, financial models, cost-benefit analysis, budgeting, and risk management. Familiarity with major HR, Legal, and Procurement technology platforms. Proficiency with enterprise architecture tools, graphical modelling, and EA frameworks. Insight into information management practices, SDLC, IT service management, agile/lean methodologies, infrastructure & operations, EA frameworks, and ITIL. Understanding of project-centric vs. product-centric operating models and enterprise-scaled agile methodologies. Awareness of emerging technologies and evolving processing environments. Strong leadership, interpersonal, and soft skills, with strengths in teamwork, facilitation, and negotiation. Strong consulting skills, including targeted communication, engagement management, stakeholder management, and business development. Mastery of enterprise architecture components, business/IT principles, and organisational processes. Experience applying AI/ML across corporate functions (e.g., financial anomaly detection, HR attrition prediction, procurement spend analytics). Competencies Exceptional analytical, planning, and organisational capabilities, with strong situational awareness and political acumen. Balances long-term strategic vision with short-term operational needs. Able to estimate financial impact of EA alternatives and evaluate multiple solution pathways. Quickly absorbs and evaluates new technologies and capabilities. Innovative, consultative mindset aligned with driving digital business strategy. Strong business acumen with the ability to communicate effectively with both technical and non-technical audiences. Excellent written, verbal, and presentation skills. Job Offer A competitive salary ranging from £90,000 to £125,000 per annum. An attractive bonus target of 18%. London allowance of £2,000 and a car allowance of £6,000. A permanent position based in London with 2 days on site required
IT Assistant Support Officer Location - East Sussex Hourly Rate - £18 Duration - 3 Months initially Ir35 - Inside (Must use an umbrella company) We are seeking an Assistant ITS Support Officer to join our Customer Services Team within IT Services. This is a great opportunity to support staff and students by delivering a high-profile "Expert Helpdesk" service. About the Role You will contribute to the day-to-day delivery and support of a wide range of ICT services, including incident management, service requests, and first-stage problem resolution. Working closely with colleagues across IT Services, you'll help ensure users have an excellent experience while making the most of our technology. Key Responsibilities Provide front-line IT support, advice, and guidance to staff and students. Diagnose and resolve issues with devices, applications, networking, AV equipment, and collaboration tools. Record and track incidents and service requests, escalating when necessary. Maintain knowledge base articles and contribute to customer communications. Support continuous improvement through feedback and collaboration with the wider team. About You Strong communication and interpersonal skills with the ability to build rapport quickly. Good organisational skills and a flexible approach to working. Ability to work collaboratively as part of a team. Basic technical knowledge of IT systems, devices, and applications. A commitment to providing excellent customer service. Desirable skills: Prior experience in IT support, knowledge of Windows/Mac/Linux, mobile devices, AV technologies, and enterprise software such as Microsoft Office, G-Suite, or Box.
04/12/2025
Contractor
IT Assistant Support Officer Location - East Sussex Hourly Rate - £18 Duration - 3 Months initially Ir35 - Inside (Must use an umbrella company) We are seeking an Assistant ITS Support Officer to join our Customer Services Team within IT Services. This is a great opportunity to support staff and students by delivering a high-profile "Expert Helpdesk" service. About the Role You will contribute to the day-to-day delivery and support of a wide range of ICT services, including incident management, service requests, and first-stage problem resolution. Working closely with colleagues across IT Services, you'll help ensure users have an excellent experience while making the most of our technology. Key Responsibilities Provide front-line IT support, advice, and guidance to staff and students. Diagnose and resolve issues with devices, applications, networking, AV equipment, and collaboration tools. Record and track incidents and service requests, escalating when necessary. Maintain knowledge base articles and contribute to customer communications. Support continuous improvement through feedback and collaboration with the wider team. About You Strong communication and interpersonal skills with the ability to build rapport quickly. Good organisational skills and a flexible approach to working. Ability to work collaboratively as part of a team. Basic technical knowledge of IT systems, devices, and applications. A commitment to providing excellent customer service. Desirable skills: Prior experience in IT support, knowledge of Windows/Mac/Linux, mobile devices, AV technologies, and enterprise software such as Microsoft Office, G-Suite, or Box.
A large UK-wide group of wholesale & distribution businesses are looking for a confident and reliable 1st Line IT Support Assistant to join their Head Office team in Newbury. This is an exciting opportunity to work in a fast-paced, collaborative IT environment, providing essential technical support that keeps the business running smoothly. Role Responsibilities As part of a well-established IT department, you'll work with a broad range of systems and applications used across the company's nationwide network of branches. Your responsibilities will include: Providing 1st Line support to internal users across the UK, resolving issues related to desktops, mailboxes, printers, Windows operating systems and core Microsoft 365 applications. Learning and supporting key internal business applications (full training provided). Logging, managing and providing regular updates on incidents, especially those not resolved on first contact. Supporting employee onboarding and offboarding processes. Processing approved user access changes for systems and data. Triaging tickets before escalation to the Infrastructure or Applications teams. Deploying new or replacement hardware. Carrying out physical tasks such as installing desktop equipment, monitors and screen arms, and preparing old equipment for disposal. Supporting the company's cyber security controls, responding to security events and assisting with the rollout of cyber measures across the group. Contributing to the implementation of a new Service Desk platform and helping develop IT knowledge base articles. Working Framework This is a fully office-based role in Newbury, although occasional work at other business locations may be required. Working hours: 8am-5pm, Monday to Friday, with a one-hour lunch break (between 12pm and 2pm). Occasional travel to other UK sites may be required, including overnight stays. Rewards As a 1st Line IT Support Assistant, you will receive: A starting salary of £30,000 25 days holiday (plus bank holidays) Optional membership of the company pension scheme Annual bonus scheme Training and mentoring to support your development Opportunities to pursue professional standards and further learning pathways Requirements To be successful in this 1st Line IT Support Assistant role, you should have: A positive, proactive attitude and a willingness to take ownership of issues while following company policies. Experience in a customer service or technical IT support role (preferred but not essential). Strong communication and interpersonal skills, with the ability to work professionally with employees at all levels. Good problem-solving skills and the ability to work efficiently under pressure. A full UK driving licence. The ability to commute reliably to Newbury. If you think that you have what it takes, apply today to find out more!
04/12/2025
Full time
A large UK-wide group of wholesale & distribution businesses are looking for a confident and reliable 1st Line IT Support Assistant to join their Head Office team in Newbury. This is an exciting opportunity to work in a fast-paced, collaborative IT environment, providing essential technical support that keeps the business running smoothly. Role Responsibilities As part of a well-established IT department, you'll work with a broad range of systems and applications used across the company's nationwide network of branches. Your responsibilities will include: Providing 1st Line support to internal users across the UK, resolving issues related to desktops, mailboxes, printers, Windows operating systems and core Microsoft 365 applications. Learning and supporting key internal business applications (full training provided). Logging, managing and providing regular updates on incidents, especially those not resolved on first contact. Supporting employee onboarding and offboarding processes. Processing approved user access changes for systems and data. Triaging tickets before escalation to the Infrastructure or Applications teams. Deploying new or replacement hardware. Carrying out physical tasks such as installing desktop equipment, monitors and screen arms, and preparing old equipment for disposal. Supporting the company's cyber security controls, responding to security events and assisting with the rollout of cyber measures across the group. Contributing to the implementation of a new Service Desk platform and helping develop IT knowledge base articles. Working Framework This is a fully office-based role in Newbury, although occasional work at other business locations may be required. Working hours: 8am-5pm, Monday to Friday, with a one-hour lunch break (between 12pm and 2pm). Occasional travel to other UK sites may be required, including overnight stays. Rewards As a 1st Line IT Support Assistant, you will receive: A starting salary of £30,000 25 days holiday (plus bank holidays) Optional membership of the company pension scheme Annual bonus scheme Training and mentoring to support your development Opportunities to pursue professional standards and further learning pathways Requirements To be successful in this 1st Line IT Support Assistant role, you should have: A positive, proactive attitude and a willingness to take ownership of issues while following company policies. Experience in a customer service or technical IT support role (preferred but not essential). Strong communication and interpersonal skills, with the ability to work professionally with employees at all levels. Good problem-solving skills and the ability to work efficiently under pressure. A full UK driving licence. The ability to commute reliably to Newbury. If you think that you have what it takes, apply today to find out more!
