Derbyshire Fire & Rescue Service
Derbyshire Fire & Rescue Service Headquarters, Ripley, UK
3rd Line ICT Support Engineer
Salary £50,000* per annum - *the salary includes a market supplement (reviewed annually), base pay band Grade F (£36,124 - £40,476).
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire.
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Support Engineer to assist in ensuring the IT infrastructure, Systems and Data are fit for purpose, secure, subject to continual improvement, and that our end-users are provided excellent support and customer service.
As a 3rd Line ICT Support Engineer, you will be responsible for providing support for a range of infrastructure technologies, including networking, switches, firewalls, windows servers, end user systems, station end equipment (mobile devices, pagers, alerters), supporting system administrators and troubleshooting issues across the ICT estate.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing and solving issues across our ICT infrastructure, systems and data including physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management and organisational skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment.
A strong understanding of networking technologies, including switches & firewalls.
A strong understanding of Microsoft Windows operating system technologies.
A strong understanding of virtualised server and desktop provision.
A strong understanding of cloud-based infrastructure.
An excellent all-round ICT support understanding and working as part of a busy technical team.
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
There will be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours, usually worked Monday to Friday, however you may occasionally need to work beyond normal office hours, evenings and weekends as required. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours.
Family friendly policies.
Annual Leave entitlement of 27 days, increasing to 32 days after 5 years’ service.
Free, secure on-site car parking.
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations.
Employee discount scheme (Boost).
Employee support networks.
Enhanced Maternity Pay (subject to meeting eligibility criteria).
Occupational Sick Pay subject to length of service, increasing up to 6 months’ full & 6 months’ half after 5 years’ service.
Ongoing training and development opportunities.
Eligibility to join the Local Government Pension Scheme with generous employer contributions.
Eligibility to join Additional Voluntary Contributions (AVC) offering highly beneficial tax advantages.
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities. Under the Disability Confident scheme, we will offer an interview to a fair and proportionate number of applicants with a disability that meet the essential criteria for the role.
We are committed to safeguarding and promoting the welfare of Adults, Children and Young People. Our recruitment and selection procedures reflect this, and all staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
To apply please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=931
The closing date for completed applications is midnight on 20.04.2025 . Interviews will be held in the week commencing 12.05.2025.
For an informal chat regarding the role please contact the ICT Service Delivery Manager Brett Clements on 01773 305344 or email bclements@derbys-fire.gov.uk.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
03/04/2025
Full time
3rd Line ICT Support Engineer
Salary £50,000* per annum - *the salary includes a market supplement (reviewed annually), base pay band Grade F (£36,124 - £40,476).
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire.
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Support Engineer to assist in ensuring the IT infrastructure, Systems and Data are fit for purpose, secure, subject to continual improvement, and that our end-users are provided excellent support and customer service.
As a 3rd Line ICT Support Engineer, you will be responsible for providing support for a range of infrastructure technologies, including networking, switches, firewalls, windows servers, end user systems, station end equipment (mobile devices, pagers, alerters), supporting system administrators and troubleshooting issues across the ICT estate.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing and solving issues across our ICT infrastructure, systems and data including physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management and organisational skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment.
A strong understanding of networking technologies, including switches & firewalls.
A strong understanding of Microsoft Windows operating system technologies.
A strong understanding of virtualised server and desktop provision.
A strong understanding of cloud-based infrastructure.
An excellent all-round ICT support understanding and working as part of a busy technical team.
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
There will be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours, usually worked Monday to Friday, however you may occasionally need to work beyond normal office hours, evenings and weekends as required. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours.
Family friendly policies.
Annual Leave entitlement of 27 days, increasing to 32 days after 5 years’ service.
Free, secure on-site car parking.
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations.
Employee discount scheme (Boost).
Employee support networks.
Enhanced Maternity Pay (subject to meeting eligibility criteria).
Occupational Sick Pay subject to length of service, increasing up to 6 months’ full & 6 months’ half after 5 years’ service.
Ongoing training and development opportunities.
Eligibility to join the Local Government Pension Scheme with generous employer contributions.
Eligibility to join Additional Voluntary Contributions (AVC) offering highly beneficial tax advantages.
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities. Under the Disability Confident scheme, we will offer an interview to a fair and proportionate number of applicants with a disability that meet the essential criteria for the role.
We are committed to safeguarding and promoting the welfare of Adults, Children and Young People. Our recruitment and selection procedures reflect this, and all staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
To apply please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=931
The closing date for completed applications is midnight on 20.04.2025 . Interviews will be held in the week commencing 12.05.2025.
For an informal chat regarding the role please contact the ICT Service Delivery Manager Brett Clements on 01773 305344 or email bclements@derbys-fire.gov.uk.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
College of Medical, Veterinary and Life Sciences
School of Psychology & Neuroscience
IT Infrastructure Manager
Vacancy Ref: 158172
Salary: Grade 8 £49,320 - £56,921 per annum
This post is full time and open ended (permanent). Relocation assistance will be provided where appropriate.
The University of Glasgow is seeking to appoint a talented and highly motivated IT Infrastructure Manager.
Reporting to the Computing Support Manager, the post holder will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
The post holder will work closely with the Computing Support Manager to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning. In addition, the successful candidate will be required to oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
For more information about the infrastructure and the scope of the job or for informal enquiries, please contact Raymond Elma, Raymond.Elma@glasgow.ac.uk
Job Purpose
Reporting to the Computing Support Manager, you will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
Main Duties and Responsibilities
Lead in evaluating and enhancing the effectiveness of the School’s IT Infrastructure, maximising service quality, efficiency and continuity.
Lead the management of infrastructure, data centres and server hardware across the product lifecycle.
Provide and manage core Linux and Microsoft Windows systems to ensure vital DNS, directory, desktop, and storage services remain available, secure and patched.
Lead the management of web services and Content Management Systems running Apache, PHP, Tomcat, MySQL/MariaDB, Python.
"Investigate new and emerging technologies through innovative design of complex systems and usage of specialist IT equipment for use in Psychology and Neuroscience teaching and research, to deliver strategic and operational benefits. Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management, and regularly present findings and budget impacts at the board level to align with organizational strategy and support informed decision-making."
Represent Psychology and Neuroscience at Campus and College IT forums, liaising with staff in Computing Service, and providing specialist advice in areas such as security, data storage and governance to enhance the efficiency and effectiveness of IT provision in the University.
"Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management. Collaborate with the Computing Support Manager to contribute to the Computing Support Department's budget from an infrastructure perspective, including costing for upgrades, maintenance, and other related expenses. Work closely to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning."
Oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
Lead end-to-end project management with a high degree of autonomy, ensuring successful project delivery from inception to completion. Oversee the creation of comprehensive documentation and provide training to colleagues as needed to support project objectives and knowledge transfer
Partner with the University Central IT to design and implement advanced IT security policies, ensuring alignment with institutional standards and enhancing the overall cybersecurity framework
Knowledge, Qualifications, Skills, and Experience Knowledge/Qualifications
Essential:
A1 Scottish Credit and Qualification Framework Level 9 (Ordinary Degree, Scottish Vocational Qualification level 4), or equivalent experience of personal development in a similar role or related role. A2 Ability to undertake the duties associated with this level of post A3 Comprehensive, expert current knowledge of IT standards, systems, and provision to support delivery of research and teaching.
Desirable:
B1 Microsoft Certified: Windows Server Hybrid Administrator Associate certification is highly desirable, with a strong emphasis on proficiency in managing local Active Directory environments.
B2 Proficiency in macOS management with JAMF certification is highly desirable.
B3 Experience of working in a Higher Education environment.
Skills Essential:
C1 Skills in LAMP platforms (Linux, Apache, MySQL, PHP).
C2Extensive experience in Linux/Unix administration, including user management (NIS Domain), monitoring, optimizing system performance, system updates, backups (ZFS) and network storage (NFS).
C2 Skill in managing and maintaining networking services (DNS, DHCP), which includes diagnosing and troubleshooting network problems.
C3 Expertise in Microsoft on prem Active Directory and Window Server 2019 and above.
C4 Ability to take a problem/project from conception to completion, interpreting and integrating technical and user needs appropriately.
C5 Ability to develop innovative solutions and to influence others to adopt them.
C6 Excellent interpersonal and communication (oral and written) skills.
C7 Demonstrable people/time/budget/project management skills of an appropriate level.
C8 Ability to work effectively with a high level of independence but also within a team.
C9 Strong analytical and innovative problem-solving skills.
C10 Ability to multitask successfully in a busy role with competing demands
C11 Ability to work flexibly and adapt to changing environments.
C12 Ability to collaborate with teams within our ogranisation (e.g Information Services Security Team and Network Infrastructure Team)
Desirable:
D1 Understanding of cybersecurity principles to protect data and computational resources. D2 Compliance with data privacy regulations and institutional IT policies. D3 Ability to implement and maintain secure access protocols. D4 Support for software installations, updates, and troubleshooting. D5 Ability to provide technical support to faculty and students. D6 Conducting training sessions on best practices for using the computing grid.
D7 Expertise in managing and maintaining high-performance computing (HPC) systems, Rocks Clusters or similar.
D8 Skills in Enterprise server software and storage technologies such as, Isilon, iDrac, Microsoft failover clusters and VMware VCenter.
F9 Proficiency in virtualisation and containerisation technologies (e.g., Docker, singularity).
Experience
Essential:
E1 Experience in leading a highly specialised infrastructure team.
E2 Substantial experience in server management and systems administration in a heterogeneous environment with a mix of Linux, Unix and MS Windows server technologies providing general services, such as backup, mail, DNS, DHCP, printing and user accounts.
E4 Installation and administration of enterprise level server hardware and software. Including, server management, virtualisation, and storage management.
E5 Significant experience of a higher-level programming or scripting language such as Shell Script, Python or PowerShell.
E6 Experience managing projects in a complex multidisciplinary organisation.
E7 Experience of taking responsibility for actions that can have considerable impact on the user community.
E8 Experience of negotiating with colleagues.
Desirable:
F1 Supporting Research in an academic environment.
F2 Supporting MySQL/MariaDB relational database servers.
F3 Security with network penetration testing, diagnosis, and patching.
F4 Experience of GDPR (General Data Protection Regulation), Caldecott and the processing of personal and medical data.
E5 Knowledge of libraries needed for GPU clusters and distributed computing frameworks
25/11/2024
Full time
College of Medical, Veterinary and Life Sciences
School of Psychology & Neuroscience
IT Infrastructure Manager
Vacancy Ref: 158172
Salary: Grade 8 £49,320 - £56,921 per annum
This post is full time and open ended (permanent). Relocation assistance will be provided where appropriate.
The University of Glasgow is seeking to appoint a talented and highly motivated IT Infrastructure Manager.
Reporting to the Computing Support Manager, the post holder will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
The post holder will work closely with the Computing Support Manager to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning. In addition, the successful candidate will be required to oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
For more information about the infrastructure and the scope of the job or for informal enquiries, please contact Raymond Elma, Raymond.Elma@glasgow.ac.uk
Job Purpose
Reporting to the Computing Support Manager, you will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
Main Duties and Responsibilities
Lead in evaluating and enhancing the effectiveness of the School’s IT Infrastructure, maximising service quality, efficiency and continuity.
Lead the management of infrastructure, data centres and server hardware across the product lifecycle.
Provide and manage core Linux and Microsoft Windows systems to ensure vital DNS, directory, desktop, and storage services remain available, secure and patched.
Lead the management of web services and Content Management Systems running Apache, PHP, Tomcat, MySQL/MariaDB, Python.
"Investigate new and emerging technologies through innovative design of complex systems and usage of specialist IT equipment for use in Psychology and Neuroscience teaching and research, to deliver strategic and operational benefits. Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management, and regularly present findings and budget impacts at the board level to align with organizational strategy and support informed decision-making."
Represent Psychology and Neuroscience at Campus and College IT forums, liaising with staff in Computing Service, and providing specialist advice in areas such as security, data storage and governance to enhance the efficiency and effectiveness of IT provision in the University.
"Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management. Collaborate with the Computing Support Manager to contribute to the Computing Support Department's budget from an infrastructure perspective, including costing for upgrades, maintenance, and other related expenses. Work closely to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning."
Oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
Lead end-to-end project management with a high degree of autonomy, ensuring successful project delivery from inception to completion. Oversee the creation of comprehensive documentation and provide training to colleagues as needed to support project objectives and knowledge transfer
Partner with the University Central IT to design and implement advanced IT security policies, ensuring alignment with institutional standards and enhancing the overall cybersecurity framework
Knowledge, Qualifications, Skills, and Experience Knowledge/Qualifications
Essential:
A1 Scottish Credit and Qualification Framework Level 9 (Ordinary Degree, Scottish Vocational Qualification level 4), or equivalent experience of personal development in a similar role or related role. A2 Ability to undertake the duties associated with this level of post A3 Comprehensive, expert current knowledge of IT standards, systems, and provision to support delivery of research and teaching.
Desirable:
B1 Microsoft Certified: Windows Server Hybrid Administrator Associate certification is highly desirable, with a strong emphasis on proficiency in managing local Active Directory environments.
B2 Proficiency in macOS management with JAMF certification is highly desirable.
B3 Experience of working in a Higher Education environment.
Skills Essential:
C1 Skills in LAMP platforms (Linux, Apache, MySQL, PHP).
C2Extensive experience in Linux/Unix administration, including user management (NIS Domain), monitoring, optimizing system performance, system updates, backups (ZFS) and network storage (NFS).
C2 Skill in managing and maintaining networking services (DNS, DHCP), which includes diagnosing and troubleshooting network problems.
C3 Expertise in Microsoft on prem Active Directory and Window Server 2019 and above.
C4 Ability to take a problem/project from conception to completion, interpreting and integrating technical and user needs appropriately.
C5 Ability to develop innovative solutions and to influence others to adopt them.
C6 Excellent interpersonal and communication (oral and written) skills.
C7 Demonstrable people/time/budget/project management skills of an appropriate level.
C8 Ability to work effectively with a high level of independence but also within a team.
C9 Strong analytical and innovative problem-solving skills.
C10 Ability to multitask successfully in a busy role with competing demands
C11 Ability to work flexibly and adapt to changing environments.
C12 Ability to collaborate with teams within our ogranisation (e.g Information Services Security Team and Network Infrastructure Team)
Desirable:
D1 Understanding of cybersecurity principles to protect data and computational resources. D2 Compliance with data privacy regulations and institutional IT policies. D3 Ability to implement and maintain secure access protocols. D4 Support for software installations, updates, and troubleshooting. D5 Ability to provide technical support to faculty and students. D6 Conducting training sessions on best practices for using the computing grid.
D7 Expertise in managing and maintaining high-performance computing (HPC) systems, Rocks Clusters or similar.
D8 Skills in Enterprise server software and storage technologies such as, Isilon, iDrac, Microsoft failover clusters and VMware VCenter.
F9 Proficiency in virtualisation and containerisation technologies (e.g., Docker, singularity).
Experience
Essential:
E1 Experience in leading a highly specialised infrastructure team.
E2 Substantial experience in server management and systems administration in a heterogeneous environment with a mix of Linux, Unix and MS Windows server technologies providing general services, such as backup, mail, DNS, DHCP, printing and user accounts.
E4 Installation and administration of enterprise level server hardware and software. Including, server management, virtualisation, and storage management.
E5 Significant experience of a higher-level programming or scripting language such as Shell Script, Python or PowerShell.
E6 Experience managing projects in a complex multidisciplinary organisation.
E7 Experience of taking responsibility for actions that can have considerable impact on the user community.
E8 Experience of negotiating with colleagues.
Desirable:
F1 Supporting Research in an academic environment.
F2 Supporting MySQL/MariaDB relational database servers.
F3 Security with network penetration testing, diagnosis, and patching.
F4 Experience of GDPR (General Data Protection Regulation), Caldecott and the processing of personal and medical data.
E5 Knowledge of libraries needed for GPU clusters and distributed computing frameworks
Role: Google Cloud Architect Location: London or ManchesterCareer Level: Manager Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO Our Team Together we engineer and build the infrastructure, tools, access and telemetry for systems that enable orchestration of Google-scale services. Join us and help build what matters. We are seeking a Google Cloud Architect to join the Accenture Google Business Group (AGBG) within Accenture Technology in the UK, specifically focused on our UK public sector clients. You'll be part of a team that engineers and implements the infrastructure, tools, access and telemetry for systems that enable orchestration of Google-scale services. As a Google Cloud Architect, you will: Lead the technical architecture and delivery of Google Cloud solutions for public sector clients Design, deploy, and operate secure Google Cloud solutions both on client sites and internal reference implementations Provide technical guidance and mentorship to small teams ensuring successful project delivery Leverage your deep knowledge of Google Cloud architecture and engineering to deliver enterprise grade solutions
07/12/2025
Full time
Role: Google Cloud Architect Location: London or ManchesterCareer Level: Manager Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO Our Team Together we engineer and build the infrastructure, tools, access and telemetry for systems that enable orchestration of Google-scale services. Join us and help build what matters. We are seeking a Google Cloud Architect to join the Accenture Google Business Group (AGBG) within Accenture Technology in the UK, specifically focused on our UK public sector clients. You'll be part of a team that engineers and implements the infrastructure, tools, access and telemetry for systems that enable orchestration of Google-scale services. As a Google Cloud Architect, you will: Lead the technical architecture and delivery of Google Cloud solutions for public sector clients Design, deploy, and operate secure Google Cloud solutions both on client sites and internal reference implementations Provide technical guidance and mentorship to small teams ensuring successful project delivery Leverage your deep knowledge of Google Cloud architecture and engineering to deliver enterprise grade solutions
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Product Performance & Insights Manager Overview The Cross-border Services Global Product Team is looking for a Performance & Reporting Manager to drive our product management function towards a more data-oriented direction. The ideal candidate is detail-oriented, highly motivated, analytical, and is comfortable around data-intensive projects. Role In this position, you will: • Performance reporting: Lead analytical reviews of product and initiative performance (P&L, GDV, volume, yield, and margin) versus approved business cases. Surface insights on variance drivers, growth levers, and optimization opportunities. • Pricing analytics: Design and maintain pricing and cost-efficiency models to evaluate corridor, partner, and channel performance. Recommend actions that enhance commercial enablement and competitiveness. • Data-driven insights: Execute deep-dive analyses on trends, customer behavior, and performance metrics to support strategic decisions and portfolio management. • Product reporting: Build and manage recurring reports and dashboards to track key product and business KPIs. Partner with global and regional teams to ensure automation, accuracy, and consistency across data sources. • Tool and dashboard management: Maintain and enhance internal analytics tools and dashboards (e.g., CRM systems, pricing platforms, and performance trackers) to ensure data integrity, usability, and adoption across teams. • Cross-functional collaboration: Work closely with Finance, Treasury and Technical Teams to align data definitions, improve analytical infrastructure, and strengthen the product's measurement framework. All About You Essential Knowledge, Skills, and Experience • Strong analytical and quantitative skills, with experience interpreting complex datasets to generate actionable business insights. • Experience in payments, financial services, or product management with exposure to performance tracking and/or pricing analytics. • Proficiency in data visualization and reporting tools (e.g., Power BI, Tableau, Looker) and advanced Excel modeling. • Solid understanding of financial modeling concepts (P&L, GDV, transaction yield, margin analysis). • Excellent communication and stakeholder management skills, with the ability to present findings to technical and non-technical audiences. Desirable / Additional Capabilities • Intrinsic motivation for accuracy, curiosity, and continuous improvement in data-driven decision-making. • Comfort operating in global, cross-functional environments with evolving priorities. • Familiarity with CRM or pricing platforms (e.g., Salesforce, proprietary pricing tools) and data governance practices. • Working knowledge of SQL and/or Python for data extraction, transformation, and analysis. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
07/12/2025
Full time
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Product Performance & Insights Manager Overview The Cross-border Services Global Product Team is looking for a Performance & Reporting Manager to drive our product management function towards a more data-oriented direction. The ideal candidate is detail-oriented, highly motivated, analytical, and is comfortable around data-intensive projects. Role In this position, you will: • Performance reporting: Lead analytical reviews of product and initiative performance (P&L, GDV, volume, yield, and margin) versus approved business cases. Surface insights on variance drivers, growth levers, and optimization opportunities. • Pricing analytics: Design and maintain pricing and cost-efficiency models to evaluate corridor, partner, and channel performance. Recommend actions that enhance commercial enablement and competitiveness. • Data-driven insights: Execute deep-dive analyses on trends, customer behavior, and performance metrics to support strategic decisions and portfolio management. • Product reporting: Build and manage recurring reports and dashboards to track key product and business KPIs. Partner with global and regional teams to ensure automation, accuracy, and consistency across data sources. • Tool and dashboard management: Maintain and enhance internal analytics tools and dashboards (e.g., CRM systems, pricing platforms, and performance trackers) to ensure data integrity, usability, and adoption across teams. • Cross-functional collaboration: Work closely with Finance, Treasury and Technical Teams to align data definitions, improve analytical infrastructure, and strengthen the product's measurement framework. All About You Essential Knowledge, Skills, and Experience • Strong analytical and quantitative skills, with experience interpreting complex datasets to generate actionable business insights. • Experience in payments, financial services, or product management with exposure to performance tracking and/or pricing analytics. • Proficiency in data visualization and reporting tools (e.g., Power BI, Tableau, Looker) and advanced Excel modeling. • Solid understanding of financial modeling concepts (P&L, GDV, transaction yield, margin analysis). • Excellent communication and stakeholder management skills, with the ability to present findings to technical and non-technical audiences. Desirable / Additional Capabilities • Intrinsic motivation for accuracy, curiosity, and continuous improvement in data-driven decision-making. • Comfort operating in global, cross-functional environments with evolving priorities. • Familiarity with CRM or pricing platforms (e.g., Salesforce, proprietary pricing tools) and data governance practices. • Working knowledge of SQL and/or Python for data extraction, transformation, and analysis. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, were helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Product Performance & Insights ManagerOverview The Cross-border Services Global Product Team is looking for a Performance & Reporting Manager to drive our product management function towards a more data-oriented direction. The ideal candidate is detail-oriented, highly motivated, analytical, and is comfortable around data-intensive projects. Role In this position, you will: Performance reporting: Lead analytical reviews of product and initiative performance (P&L, GDV, volume, yield, and margin) versus approved business cases. Surface insights on variance drivers, growth levers, and optimization opportunities. Pricing analytics: Design and maintain pricing and cost-efficiency models to evaluate corridor, partner, and channel performance. Recommend actions that enhance commercial enablement and competitiveness. Data-driven insights: Execute deep-dive analyses on trends, customer behavior, and performance metrics to support strategic decisions and portfolio management. Product reporting: Build and manage recurring reports and dashboards to track key product and business KPIs. Partner with global and regional teams to ensure automation, accuracy, and consistency across data sources. Tool and dashboard management: Maintain and enhance internal analytics tools and dashboards (e.g., CRM systems, pricing platforms, and performance trackers) to ensure data integrity, usability, and adoption across teams. Cross-functional collaboration: Work closely with Finance, Treasury and Technical Teams to align data definitions, improve analytical infrastructure, and strengthen the products measurement framework. All About You Essential Knowledge, Skills, and Experience Strong analytical and quantitative skills, with experience interpreting complex datasets to generate actionable business insights. Experience in payments, financial services, or product management with exposure to performance tracking and/or pricing analytics. Proficiency in data visualization and reporting tools (e.g., Power BI, Tableau, Looker) and advanced Excel modeling. Solid understanding of financial modeling concepts (P&L, GDV, transaction yield, margin analysis). Excellent communication and stakeholder management skills, with the ability to present findings to technical and non-technical audiences. Desirable / Additional Capabilities Intrinsic motivation for accuracy, curiosity, and continuous improvement in data-driven decision-making. Comfort operating in global, cross-functional environments with evolving priorities. Familiarity with CRM or pricing platforms (e.g., Salesforce, proprietary pricing tools) and data governance practices. Working knowledge of SQL and/or Python for data extraction, transformation, and analysis. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercards security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercards guidelines. JBRP1_UKTJ
07/12/2025
Full time
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, were helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Product Performance & Insights ManagerOverview The Cross-border Services Global Product Team is looking for a Performance & Reporting Manager to drive our product management function towards a more data-oriented direction. The ideal candidate is detail-oriented, highly motivated, analytical, and is comfortable around data-intensive projects. Role In this position, you will: Performance reporting: Lead analytical reviews of product and initiative performance (P&L, GDV, volume, yield, and margin) versus approved business cases. Surface insights on variance drivers, growth levers, and optimization opportunities. Pricing analytics: Design and maintain pricing and cost-efficiency models to evaluate corridor, partner, and channel performance. Recommend actions that enhance commercial enablement and competitiveness. Data-driven insights: Execute deep-dive analyses on trends, customer behavior, and performance metrics to support strategic decisions and portfolio management. Product reporting: Build and manage recurring reports and dashboards to track key product and business KPIs. Partner with global and regional teams to ensure automation, accuracy, and consistency across data sources. Tool and dashboard management: Maintain and enhance internal analytics tools and dashboards (e.g., CRM systems, pricing platforms, and performance trackers) to ensure data integrity, usability, and adoption across teams. Cross-functional collaboration: Work closely with Finance, Treasury and Technical Teams to align data definitions, improve analytical infrastructure, and strengthen the products measurement framework. All About You Essential Knowledge, Skills, and Experience Strong analytical and quantitative skills, with experience interpreting complex datasets to generate actionable business insights. Experience in payments, financial services, or product management with exposure to performance tracking and/or pricing analytics. Proficiency in data visualization and reporting tools (e.g., Power BI, Tableau, Looker) and advanced Excel modeling. Solid understanding of financial modeling concepts (P&L, GDV, transaction yield, margin analysis). Excellent communication and stakeholder management skills, with the ability to present findings to technical and non-technical audiences. Desirable / Additional Capabilities Intrinsic motivation for accuracy, curiosity, and continuous improvement in data-driven decision-making. Comfort operating in global, cross-functional environments with evolving priorities. Familiarity with CRM or pricing platforms (e.g., Salesforce, proprietary pricing tools) and data governance practices. Working knowledge of SQL and/or Python for data extraction, transformation, and analysis. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercards security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercards guidelines. JBRP1_UKTJ
Are you a strategic sales leader with a passion for driving growth in IT systems solutions? Novatech have a long history of building IT systems - from servers and storage to retail PC's and systems and then selling them directly to education and corporate partners or retailing them on line and in-store. We're growing, and to support our growth, were excited to introduce a brand-new role for a dynamic Head of Systems Sales. This is a pivotal position which is focussed purely on leadership and management and not trying to balance this having to achieve your own personal sales targets. What youll do: Develop and execute a systems sales strategy aligned with company objectives and market trends. Lead, coach, and empower a talented sales team to achieve ambitious targets (team is circa 7 people - from 'Account Director' to 'Account Manager' level) Collaborate with all business functions, including; operational, engineering, and marketing teams to deliver solutions. Monitor market developments and competitor activity to inform strategic decisions. Drive forecasting, pipeline planning, and present actionable insights to senior leadership. Support the business and sales team in representing Novatech at industry events and customer meetings. Work with key vendor partners and distributors to ensure consistent supply, strong innovation. Champion a culture of collaboration and customer-centricity. What were looking for: Were seeking an experienced sales leader who can operate at a strategic level and inspire a team comprising both seasoned sales professionals and sales support. Youll have a proven track record of leading B2B sales teams within IT infrastructure or systems and know how to develop and execute growth strategies that deliver results. Strong leadership and communication skills are essential, along with the ability to negotiate effectively and build lasting relationships both internally and externally. Youll be a commercially astute, customer-focused leader who thrives on collaboration and delivering results. With a strategic mindset and sharp analytical skills, youll spot opportunities, anticipate market trends, and stay ahead of competitor activity. Your expertise with CRM systems and sales performance tools will help you drive efficiency and impact. But what truly sets you apart is your ability to inspire a culture of innovation and continuous improvement. Most importantly, you'll have a together, we win approach, where success for you means empowering your team to achieve outstanding collective results. What working at Novatech means for you: There are heaps of other perks when working for us! For starters, were an accredited 'Great Place to Work', as voted by our amazing staff via the 'Great Place to Work' engagement survey. We embrace a non-corporate vibe and believe that when you can be your authentic self, that you enjoy your work more and take greater pride in what you do. We respect the skills and experiences everyone brings to the business - and we'll support you with delivering the ideas and strategies you bring to the table to support our growth journey. Were all about your wellbeing and regularly organise team events, employee awards, and charity dos. We also care about the environment and have won awards for our efforts, which include being a net positive business (meaning we put more energy back into the grid than we use which we are super proud of!). Work life balance is important to us. As part of our hybrid working arrangements, you'll initially be working in the office every day for at least the first month to complete your induction training, after this, you'll be working in the office for a minimum of 3 days a week. We are really lucky as we have good transport links to the office for when you come in, alongside free staff parking and a lockable bike shed for if you drive or ride. Our benefits in a nutshell: 25 days holiday plus bank holidays (with the chance to buy additional days) Health plan scheme Upskilling apprenticeship training Cycle to work Employee Assistance Programme Staff discounts Social and wellbeing events Hybrid working (after training period) A great breakout room Kitchen and shower facilities About us: When people think Novatech, they think gaming and retail - but this is just a small part of what we do now. Novatech actually works heavily in the B2B sector with some of the largest and most respected names in a range of industries. Whether its supporting businesses with their remote workforce under our Direct 2 Desk service, transforming defence companies with vital training simulators or implementing practical Deep Learning Systems into the businesses of tomorrow, theres no end to the amount of fascinating and cutting-edge projects that we are involved in (some of which we cant tell you about, yet). Pretty cool, right? Get involved and help develop the future of our businessand yourself at the same time! JBRP1_UKTJ
07/12/2025
Full time
Are you a strategic sales leader with a passion for driving growth in IT systems solutions? Novatech have a long history of building IT systems - from servers and storage to retail PC's and systems and then selling them directly to education and corporate partners or retailing them on line and in-store. We're growing, and to support our growth, were excited to introduce a brand-new role for a dynamic Head of Systems Sales. This is a pivotal position which is focussed purely on leadership and management and not trying to balance this having to achieve your own personal sales targets. What youll do: Develop and execute a systems sales strategy aligned with company objectives and market trends. Lead, coach, and empower a talented sales team to achieve ambitious targets (team is circa 7 people - from 'Account Director' to 'Account Manager' level) Collaborate with all business functions, including; operational, engineering, and marketing teams to deliver solutions. Monitor market developments and competitor activity to inform strategic decisions. Drive forecasting, pipeline planning, and present actionable insights to senior leadership. Support the business and sales team in representing Novatech at industry events and customer meetings. Work with key vendor partners and distributors to ensure consistent supply, strong innovation. Champion a culture of collaboration and customer-centricity. What were looking for: Were seeking an experienced sales leader who can operate at a strategic level and inspire a team comprising both seasoned sales professionals and sales support. Youll have a proven track record of leading B2B sales teams within IT infrastructure or systems and know how to develop and execute growth strategies that deliver results. Strong leadership and communication skills are essential, along with the ability to negotiate effectively and build lasting relationships both internally and externally. Youll be a commercially astute, customer-focused leader who thrives on collaboration and delivering results. With a strategic mindset and sharp analytical skills, youll spot opportunities, anticipate market trends, and stay ahead of competitor activity. Your expertise with CRM systems and sales performance tools will help you drive efficiency and impact. But what truly sets you apart is your ability to inspire a culture of innovation and continuous improvement. Most importantly, you'll have a together, we win approach, where success for you means empowering your team to achieve outstanding collective results. What working at Novatech means for you: There are heaps of other perks when working for us! For starters, were an accredited 'Great Place to Work', as voted by our amazing staff via the 'Great Place to Work' engagement survey. We embrace a non-corporate vibe and believe that when you can be your authentic self, that you enjoy your work more and take greater pride in what you do. We respect the skills and experiences everyone brings to the business - and we'll support you with delivering the ideas and strategies you bring to the table to support our growth journey. Were all about your wellbeing and regularly organise team events, employee awards, and charity dos. We also care about the environment and have won awards for our efforts, which include being a net positive business (meaning we put more energy back into the grid than we use which we are super proud of!). Work life balance is important to us. As part of our hybrid working arrangements, you'll initially be working in the office every day for at least the first month to complete your induction training, after this, you'll be working in the office for a minimum of 3 days a week. We are really lucky as we have good transport links to the office for when you come in, alongside free staff parking and a lockable bike shed for if you drive or ride. Our benefits in a nutshell: 25 days holiday plus bank holidays (with the chance to buy additional days) Health plan scheme Upskilling apprenticeship training Cycle to work Employee Assistance Programme Staff discounts Social and wellbeing events Hybrid working (after training period) A great breakout room Kitchen and shower facilities About us: When people think Novatech, they think gaming and retail - but this is just a small part of what we do now. Novatech actually works heavily in the B2B sector with some of the largest and most respected names in a range of industries. Whether its supporting businesses with their remote workforce under our Direct 2 Desk service, transforming defence companies with vital training simulators or implementing practical Deep Learning Systems into the businesses of tomorrow, theres no end to the amount of fascinating and cutting-edge projects that we are involved in (some of which we cant tell you about, yet). Pretty cool, right? Get involved and help develop the future of our businessand yourself at the same time! JBRP1_UKTJ
Job Title: Desktop Support Engineer (SC Cleared) 100% Onsite Location:Leiston, UKSpecial Working Conditions: This is a 100% onsite role (candidate must work from the Leiston office daily). Candidate must have a UK Full Driving License and be ready to travel between multiple customer sites within approximately 25 miles of Leiston. A site vehicle will be available onsite for travel within the required locations. SC Clearance is mandatory. Candidate will be required to work in shifts: 7:00 AM to 4:00 PM 8:00 AM to 5:00 PM 9:00 AM to 6:00 PM 10:00 AM to 7:00 PM Must be willing to work out of hours as required (with prior approval from Site Lead). Job Purpose and Primary Objectives: Desktop Support IT Engineer plays a crucial role in ensuring smooth operation of the organisation's computer systems by providing technical assistance and support to end-users. The primary objective is to diagnose and resolve technical issues promptly, ensuring minimal downtime and maximum productivity. Implementation and maintenance of IT Infrastructure to meet operational and project needs. Key Responsibilities(This position is an individual contributor role and part of a team) Troubleshooting and resolving issues relating to networks, applications, software, hardware, VPNs, printers, and mobile phones. Managing incident queues. Handling calls with customers; VIP user management. Vendor management. Responding in a timely fashion to reactive or proactive incidents. Recording and documenting incident tickets. Monitoring phones, emails, and Microsoft Teams chat for any incoming incidents. Management of Win-10 devices (MMD Microsoft Managed Devices). Technical troubleshooting, issue identification, and resolution of various services running in the Windows 10 operating system. Antivirus management (Defender/McAfee). Device movement from one desk to another as per requirement/project need. Unpacking and repackaging laptops/desktops, labeling, and delivering devices to users' desks, homes, or other offices as part of device handover/collection. Help in creating technical project documentation, reports, and manuals. Building and deploying workstations (laptops/desktops) with standard approved images. Providing Tech-Bar support for users' queries and technical resolutions. Hardware asset and CDM management. IT desk moves, patching, training/meeting room setup, loan laptop management, and setup. Managing IT kit retirement and moving devices to disposal areas. Printers providing primary support including replacing consumables. Active Directory group management, account unlocks, and password resets. Candidate should have a UK Full Driving License as travel within multiple customer sites in/near Leiston (approx. within 25 miles) is required. Candidate should also have a car. Major travel will be within the site itself (between buildings). Key Skills / Knowledge / Experience: Experience troubleshooting issues on Windows 10 operating systems. Knowledge in installing and configuring Starlink satellite network devices. Experience in configuring iPhone/iPad. Creating or deleting IDs for Joiner/Leaver/Mover on Azure portal. Knowledge in creating new Microsoft Teams groups via Teams admin portal. L1 support knowledge of Applications and SharePoint. L1 troubleshooting support for Office Apps. Effective communication skills. Ability to multitask and manage time efficiently. Customer service experience. Strong written and verbal communication and interpersonal skills. Self-motivated and willing to learn. Proven ability to work well with both technical and non-technical staff. Proven ability to work independently on multiple tasks with commitment and ownership. Excellent problem-solving and root cause analysis skills. Proficiency in understanding, analyzing, and defining corrective actions for tickets raised by users. Understanding of virtualization and Intune administration. Knowledge of supporting conference room devices. Knowledge of managing cloud printing. Experience managing asset inventory. Desktop support experience in Microsoft Managed Desktop environments. ITIL certification or process knowledge. Person SpecificationInforming Provides the information people need to perform their jobs and to feel engaged with the team and organization. Delivers informative and quantifiable updates to enable accurate and timely decision-making. Problem Solving Uses rigorous logic and effective methods to solve complex problems. Probes all potential sources for answers, looks beyond the obvious, and performs detailed analysis to identify root causes. Technical Learning Learns new skills quickly and adapts to emerging technologies. Actively participates in research, technical courses, and seminars to enhance competencies. Key Relationships & ContactsWith Client Establish and maintain strong relationships with customer stakeholders. Develop and implement processes to improve efficiency and effectiveness on an ongoing basis. With Line Manager / Senior Stakeholders Maintain regular communication to update and appraise on critical business issues and data points. With Offshore Teams Maintain regular contact with offshore teams as needed. Update them on current issues and seek support for matters affecting contract deliverables. With Peers Develop and maintain positive relationships with business partners (internal and external). Share best practices to achieve maximum efficiency. With Others Communicate effectively and professionally with all functional teams and stakeholders. Share information regularly, build positive relationships, and represent the company in a professional manner. Foster collaboration with external contacts to maximize efficiency and achieve business goals. JBRP1_UKTJ
07/12/2025
Full time
Job Title: Desktop Support Engineer (SC Cleared) 100% Onsite Location:Leiston, UKSpecial Working Conditions: This is a 100% onsite role (candidate must work from the Leiston office daily). Candidate must have a UK Full Driving License and be ready to travel between multiple customer sites within approximately 25 miles of Leiston. A site vehicle will be available onsite for travel within the required locations. SC Clearance is mandatory. Candidate will be required to work in shifts: 7:00 AM to 4:00 PM 8:00 AM to 5:00 PM 9:00 AM to 6:00 PM 10:00 AM to 7:00 PM Must be willing to work out of hours as required (with prior approval from Site Lead). Job Purpose and Primary Objectives: Desktop Support IT Engineer plays a crucial role in ensuring smooth operation of the organisation's computer systems by providing technical assistance and support to end-users. The primary objective is to diagnose and resolve technical issues promptly, ensuring minimal downtime and maximum productivity. Implementation and maintenance of IT Infrastructure to meet operational and project needs. Key Responsibilities(This position is an individual contributor role and part of a team) Troubleshooting and resolving issues relating to networks, applications, software, hardware, VPNs, printers, and mobile phones. Managing incident queues. Handling calls with customers; VIP user management. Vendor management. Responding in a timely fashion to reactive or proactive incidents. Recording and documenting incident tickets. Monitoring phones, emails, and Microsoft Teams chat for any incoming incidents. Management of Win-10 devices (MMD Microsoft Managed Devices). Technical troubleshooting, issue identification, and resolution of various services running in the Windows 10 operating system. Antivirus management (Defender/McAfee). Device movement from one desk to another as per requirement/project need. Unpacking and repackaging laptops/desktops, labeling, and delivering devices to users' desks, homes, or other offices as part of device handover/collection. Help in creating technical project documentation, reports, and manuals. Building and deploying workstations (laptops/desktops) with standard approved images. Providing Tech-Bar support for users' queries and technical resolutions. Hardware asset and CDM management. IT desk moves, patching, training/meeting room setup, loan laptop management, and setup. Managing IT kit retirement and moving devices to disposal areas. Printers providing primary support including replacing consumables. Active Directory group management, account unlocks, and password resets. Candidate should have a UK Full Driving License as travel within multiple customer sites in/near Leiston (approx. within 25 miles) is required. Candidate should also have a car. Major travel will be within the site itself (between buildings). Key Skills / Knowledge / Experience: Experience troubleshooting issues on Windows 10 operating systems. Knowledge in installing and configuring Starlink satellite network devices. Experience in configuring iPhone/iPad. Creating or deleting IDs for Joiner/Leaver/Mover on Azure portal. Knowledge in creating new Microsoft Teams groups via Teams admin portal. L1 support knowledge of Applications and SharePoint. L1 troubleshooting support for Office Apps. Effective communication skills. Ability to multitask and manage time efficiently. Customer service experience. Strong written and verbal communication and interpersonal skills. Self-motivated and willing to learn. Proven ability to work well with both technical and non-technical staff. Proven ability to work independently on multiple tasks with commitment and ownership. Excellent problem-solving and root cause analysis skills. Proficiency in understanding, analyzing, and defining corrective actions for tickets raised by users. Understanding of virtualization and Intune administration. Knowledge of supporting conference room devices. Knowledge of managing cloud printing. Experience managing asset inventory. Desktop support experience in Microsoft Managed Desktop environments. ITIL certification or process knowledge. Person SpecificationInforming Provides the information people need to perform their jobs and to feel engaged with the team and organization. Delivers informative and quantifiable updates to enable accurate and timely decision-making. Problem Solving Uses rigorous logic and effective methods to solve complex problems. Probes all potential sources for answers, looks beyond the obvious, and performs detailed analysis to identify root causes. Technical Learning Learns new skills quickly and adapts to emerging technologies. Actively participates in research, technical courses, and seminars to enhance competencies. Key Relationships & ContactsWith Client Establish and maintain strong relationships with customer stakeholders. Develop and implement processes to improve efficiency and effectiveness on an ongoing basis. With Line Manager / Senior Stakeholders Maintain regular communication to update and appraise on critical business issues and data points. With Offshore Teams Maintain regular contact with offshore teams as needed. Update them on current issues and seek support for matters affecting contract deliverables. With Peers Develop and maintain positive relationships with business partners (internal and external). Share best practices to achieve maximum efficiency. With Others Communicate effectively and professionally with all functional teams and stakeholders. Share information regularly, build positive relationships, and represent the company in a professional manner. Foster collaboration with external contacts to maximize efficiency and achieve business goals. JBRP1_UKTJ
Asset Manager Hybrid/Birmingham/Remote Role Purpose The Asset Manager will report to the Data Architect Manager and is responsible for ensuring that NRTS product and configuration data is accurate, consistent, and complete across all systems. This role manages the Product Catalogue, implements the Information Asset Register, and ensures data governance and obsolescence processes are executed effectively for mainly hardware assets. The post holder provides subject matter expertise across internal and external stakeholders to ensure data assets are fit for purpose and deliver measurable business value. This role underpins the accuracy, reliability, and compliance of NRTS configuration and asset data. The successful candidate will enable the business to make informed decisions, optimise asset lifecycle management, and maintain operational resilience through trusted and governed data. Key Responsibilities Product Catalogue & Asset Management Populate and maintain the NRTS Product Catalogue with all known versions, specifications, and associated support asset data. Provide accurate, periodic reports on the supportability and lifecycle status of NRTS assets. Maintain the accuracy and completeness of all asset and service records used on the NRTS programme. Obsolescence and Configuration Processes Collaborate with the Logistics Manager, CRM Manager, and Release Manager to review and enhance the Obsolescence Management process and related procedures. Identify and manage risks relating to asset end-of-life and end-of-support. Establish and maintain consistent policies and procedures to ensure configuration data is accurate, secure, and contractually compliant. Manage and maintain multiple NRTS datasets including Forward Stock, Support Spares, Test Equipment, and other repositories to ensure alignment and consistency. Network Configuration Management Maintaining repository, for network, device and software configurations Maintain the process to check that CMDB accurately reflects the installed Firmware and software on network assets Manage discrepancies between Data and installed configuration Establish process with Provisioning Team for using and recording gold configurations Track configuration changes on Network Assets Information Governance and Data Quality Establish and maintain the Asset Information Register (Data Dictionary) to document data sources, ownership, and refresh frequency. Implement data quality routines, metrics, and controls to proactively identify and resolve data issues. Grade and prioritize data quality issues based on business and safety impact to ensure that high-value risks are addressed promptly. Ensure data management processes meet governance standards and audit requirements. Analytics and Reporting Deliver bespoke analytics and dashboards using Qlik Sense to provide insights into asset lifecycle, data quality, and configuration status. Support the migration of reporting from QlikView to Qlik Sense, ensuring improved visualization and accessibility. Produce periodic and ad-hoc reports on product lifecycle, supportability, and configuration compliance for key stakeholders. Stakeholder Engagement and Continuous Improvement Work collaboratively with internal and external stakeholders to define standard methods of recording support contract details within Remedy ITSM. Ensure continuous alignment between business, data, and technical teams regarding data requirements and standards. Drive ongoing improvements in asset and data management processes through the Continual Service Improvement framework. Provide internal subject matter expertise (SME) for data, configuration, and product catalogue management. Skills, Knowledge and Experience Systems & Tools - Hands-on experience with Remedy CMDB/ServiceNow/ITSM, Qlik Sense/PowerBI and data migration projects. Data Quality - Strong background in data validation, profiling, and data governance. Analytics - Capable of creating visual reports and insights in Qlik Sense (or similar BI tools). Stakeholder Management - Proven ability to work cross-functionally across business, technology, and supplier teams. Domain Experience - Telecommunications, transport infrastructure, or technology environment preferred. Certifications (Desirable) - ITIL Foundation, Data Management, or Information Governance qualification. Personal Attributes Analytical and detail-oriented, with strong documentation skills. Self-starter capable of working independently and managing priorities. Strong communicator, able to engage and influence technical and business stakeholders. Able to work under pressure and deliver to tight deadlines. Committed to continuous improvement and maintaining data excellence. What do we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values differences, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 26 days holiday, plus public holidays, and the option to buy or sell days annually Car Allowance Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: Click here for Telent Video! We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support. About Telent Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK's critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you'll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You'll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. Brilliance brought together. We are guided by our values and behaviours: Be Inclusive Take Responsibility Collaborate Be Customer-focussed JBRP1_UKTJ
07/12/2025
Full time
Asset Manager Hybrid/Birmingham/Remote Role Purpose The Asset Manager will report to the Data Architect Manager and is responsible for ensuring that NRTS product and configuration data is accurate, consistent, and complete across all systems. This role manages the Product Catalogue, implements the Information Asset Register, and ensures data governance and obsolescence processes are executed effectively for mainly hardware assets. The post holder provides subject matter expertise across internal and external stakeholders to ensure data assets are fit for purpose and deliver measurable business value. This role underpins the accuracy, reliability, and compliance of NRTS configuration and asset data. The successful candidate will enable the business to make informed decisions, optimise asset lifecycle management, and maintain operational resilience through trusted and governed data. Key Responsibilities Product Catalogue & Asset Management Populate and maintain the NRTS Product Catalogue with all known versions, specifications, and associated support asset data. Provide accurate, periodic reports on the supportability and lifecycle status of NRTS assets. Maintain the accuracy and completeness of all asset and service records used on the NRTS programme. Obsolescence and Configuration Processes Collaborate with the Logistics Manager, CRM Manager, and Release Manager to review and enhance the Obsolescence Management process and related procedures. Identify and manage risks relating to asset end-of-life and end-of-support. Establish and maintain consistent policies and procedures to ensure configuration data is accurate, secure, and contractually compliant. Manage and maintain multiple NRTS datasets including Forward Stock, Support Spares, Test Equipment, and other repositories to ensure alignment and consistency. Network Configuration Management Maintaining repository, for network, device and software configurations Maintain the process to check that CMDB accurately reflects the installed Firmware and software on network assets Manage discrepancies between Data and installed configuration Establish process with Provisioning Team for using and recording gold configurations Track configuration changes on Network Assets Information Governance and Data Quality Establish and maintain the Asset Information Register (Data Dictionary) to document data sources, ownership, and refresh frequency. Implement data quality routines, metrics, and controls to proactively identify and resolve data issues. Grade and prioritize data quality issues based on business and safety impact to ensure that high-value risks are addressed promptly. Ensure data management processes meet governance standards and audit requirements. Analytics and Reporting Deliver bespoke analytics and dashboards using Qlik Sense to provide insights into asset lifecycle, data quality, and configuration status. Support the migration of reporting from QlikView to Qlik Sense, ensuring improved visualization and accessibility. Produce periodic and ad-hoc reports on product lifecycle, supportability, and configuration compliance for key stakeholders. Stakeholder Engagement and Continuous Improvement Work collaboratively with internal and external stakeholders to define standard methods of recording support contract details within Remedy ITSM. Ensure continuous alignment between business, data, and technical teams regarding data requirements and standards. Drive ongoing improvements in asset and data management processes through the Continual Service Improvement framework. Provide internal subject matter expertise (SME) for data, configuration, and product catalogue management. Skills, Knowledge and Experience Systems & Tools - Hands-on experience with Remedy CMDB/ServiceNow/ITSM, Qlik Sense/PowerBI and data migration projects. Data Quality - Strong background in data validation, profiling, and data governance. Analytics - Capable of creating visual reports and insights in Qlik Sense (or similar BI tools). Stakeholder Management - Proven ability to work cross-functionally across business, technology, and supplier teams. Domain Experience - Telecommunications, transport infrastructure, or technology environment preferred. Certifications (Desirable) - ITIL Foundation, Data Management, or Information Governance qualification. Personal Attributes Analytical and detail-oriented, with strong documentation skills. Self-starter capable of working independently and managing priorities. Strong communicator, able to engage and influence technical and business stakeholders. Able to work under pressure and deliver to tight deadlines. Committed to continuous improvement and maintaining data excellence. What do we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values differences, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 26 days holiday, plus public holidays, and the option to buy or sell days annually Car Allowance Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: Click here for Telent Video! We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support. About Telent Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK's critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you'll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You'll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. Brilliance brought together. We are guided by our values and behaviours: Be Inclusive Take Responsibility Collaborate Be Customer-focussed JBRP1_UKTJ
Job Description Sysco are currently recruiting for a Services Engineer to join the Newhouse Technology team reporting to the Services Engineer Manager. As the Services Engineer it is your responsibility to provide both onsite and remote 2nd line technical support of end user technology throughout Sysco GB. Promoting excellent customer service, dealing with colleagues in a professional, friendly and helpful manner. This role is working on site in our Newhouse, Scotland depot, and is covering Inverness and Dundee, so you must be based in Scotland, and a good degree of flexibility is required for travel to these depots when needed. Key Accountabilities and Responsibilities: Provide both onsite and remote 2nd line support for end-users Ability to prioritise workload to ensure service levels are maintained. Management and closure of incidents and service requests via the helpdesk ticketing system, owning through to resolution. Proactive replacement of end of life assets, including the asset disposal or recycling of the old device. Provide IT Induction for new starters, ensuring they have the hardware and software required to perform in their role. Administration of mobile devices via an MDM platform and SIM card connections Maintain accurate asset inventory of IT hardware, including but not limited to Laptops, Desktops, Printers, Networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and Comms Room Air Conditioning Ensure that changes are made in accordance to change management guidelines and policies. Providing support to projects as required to support the deployment of new technologies. About you: The successful candidate will have a good working knowledge of maintaining IT security, infrastructure, and service standards as well as a technical knowledge of Microsoft product base including client Operating Systems (Windows 10 and 11) Teams, Office 365 and Azure. You will have experience of administering MDM platforms such as Endpoint Manager (Intune) an understanding of networking (Wireless, LAN and WAN). You must have excellent interpersonal skills and be customer service focused with a keen attention to detail which is essential in maintaining accurate inventory data and documentation. You should have experience of supporting networked printers and proven troubleshooting skills for hardware and application support as well as active Directory / Azure AD understanding and administration experience. It is highly advantageous that the successful candidate has an ITIL V3/ V4 foundation certificate and experience of service delivery frameworks. What we offer: A competitive salary Pension scheme Generous holiday allowance of 25 days, with option to purchase additional holidays + bank holidays. Huge discounts on all sorts of lovely food and award-winning products through our staff shop Discounts on Cinema tickets, shopping and earn cashback on purchases through Sodexo. Recognition awards and Incentives Real career opportunities - being part of Sysco, the world's leading foodservice business, opens a world of possibility.
07/12/2025
Full time
Job Description Sysco are currently recruiting for a Services Engineer to join the Newhouse Technology team reporting to the Services Engineer Manager. As the Services Engineer it is your responsibility to provide both onsite and remote 2nd line technical support of end user technology throughout Sysco GB. Promoting excellent customer service, dealing with colleagues in a professional, friendly and helpful manner. This role is working on site in our Newhouse, Scotland depot, and is covering Inverness and Dundee, so you must be based in Scotland, and a good degree of flexibility is required for travel to these depots when needed. Key Accountabilities and Responsibilities: Provide both onsite and remote 2nd line support for end-users Ability to prioritise workload to ensure service levels are maintained. Management and closure of incidents and service requests via the helpdesk ticketing system, owning through to resolution. Proactive replacement of end of life assets, including the asset disposal or recycling of the old device. Provide IT Induction for new starters, ensuring they have the hardware and software required to perform in their role. Administration of mobile devices via an MDM platform and SIM card connections Maintain accurate asset inventory of IT hardware, including but not limited to Laptops, Desktops, Printers, Networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and Comms Room Air Conditioning Ensure that changes are made in accordance to change management guidelines and policies. Providing support to projects as required to support the deployment of new technologies. About you: The successful candidate will have a good working knowledge of maintaining IT security, infrastructure, and service standards as well as a technical knowledge of Microsoft product base including client Operating Systems (Windows 10 and 11) Teams, Office 365 and Azure. You will have experience of administering MDM platforms such as Endpoint Manager (Intune) an understanding of networking (Wireless, LAN and WAN). You must have excellent interpersonal skills and be customer service focused with a keen attention to detail which is essential in maintaining accurate inventory data and documentation. You should have experience of supporting networked printers and proven troubleshooting skills for hardware and application support as well as active Directory / Azure AD understanding and administration experience. It is highly advantageous that the successful candidate has an ITIL V3/ V4 foundation certificate and experience of service delivery frameworks. What we offer: A competitive salary Pension scheme Generous holiday allowance of 25 days, with option to purchase additional holidays + bank holidays. Huge discounts on all sorts of lovely food and award-winning products through our staff shop Discounts on Cinema tickets, shopping and earn cashback on purchases through Sodexo. Recognition awards and Incentives Real career opportunities - being part of Sysco, the world's leading foodservice business, opens a world of possibility.
Cloud Security Engineer Location: West Midlands Salary: Competitive Career Level: Specialist / Associate Manager Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: You will be part of a team which delivers, implements and manages Public, Private Cloud and Hybrid technologies building and transforming client infrastructure services and provides world class service delivery. The diverse variety of work we do, and the experience it offers, provides an unbeatable platform from which to build a career. This will be based in the Birmingham office. From time to time, you may be requested to work or attend client locations, subject to assignment requirements. Grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables opportunities that can drive your career in new and exciting ways If you're looking for a challenging and exciting career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our team, you'll be delivering cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. For this team we are seeking a Cloud Security Engineer who has: Experience and knowledge of Cloud Managed Services, and Cloud Services Be involved in client engagement and have the responsibility to ensure that the client receives services to their agreed deliverable's and to the required standard of quality Develop and maintain strong key stakeholder relationships Develop and maintain a strong understanding of cloud technologies, including architecture, deployment, and management. Ensure the security of cloud environments by implementing and maintaining robust information security controls. Conduct risk assessments and vulnerability analyses to identify and mitigate potential security threats. Collaborate with cross-functional teams to design and implement secure cloud solutions. Eligibility for UK security clearance As a Cloud Security Engineer, you will: Be responsible for client services and maintain stakeholder relationships. Manage and enforce identity and access controls, ensuring only authorised users have access to cloud resources. Oversee the implementation of security and governance for new services. Assess and manage risks associated with third-party cloud service providers and vendors. Manage information security and compliance following Accenture standards and policies. Stay updated on the latest trends and best practices in information security and cloud computing. Learn and apply data privacy principles, ensuring compliance with relevant regulations and frameworks. Provide guidance on data sovereignty requirements, ensuring data is stored and processed in compliance with Accenture and customer standards. Develop and enforce policies and procedures to maintain information security and data privacy in cloud environments. Support audits and compliance reviews related to information security, data privacy, and data sovereignty. Act as a subject matter expert, providing training and mentorship to team members on cloud security, data privacy, and sovereignty. Promote a security culture ensuring lessons learned are applied to future activities. We are looking for experience in the following skills: Operational Delivery of IT Cloud Infrastructure Ability to provide training and awareness programs to educate employees on best practices for cloud security. Have a good technical background with experience in working with and influencing teams. Good communication skills and experience with both internal and external clients. What's in it for you? At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes: 25 days' vacation per year Private medical insurance 3 extra days leave per year for charitable work of your choice Flexibility and mobility are required to deliver this role. There may be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. About Accenture Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law
07/12/2025
Full time
Cloud Security Engineer Location: West Midlands Salary: Competitive Career Level: Specialist / Associate Manager Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: You will be part of a team which delivers, implements and manages Public, Private Cloud and Hybrid technologies building and transforming client infrastructure services and provides world class service delivery. The diverse variety of work we do, and the experience it offers, provides an unbeatable platform from which to build a career. This will be based in the Birmingham office. From time to time, you may be requested to work or attend client locations, subject to assignment requirements. Grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables opportunities that can drive your career in new and exciting ways If you're looking for a challenging and exciting career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our team, you'll be delivering cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. For this team we are seeking a Cloud Security Engineer who has: Experience and knowledge of Cloud Managed Services, and Cloud Services Be involved in client engagement and have the responsibility to ensure that the client receives services to their agreed deliverable's and to the required standard of quality Develop and maintain strong key stakeholder relationships Develop and maintain a strong understanding of cloud technologies, including architecture, deployment, and management. Ensure the security of cloud environments by implementing and maintaining robust information security controls. Conduct risk assessments and vulnerability analyses to identify and mitigate potential security threats. Collaborate with cross-functional teams to design and implement secure cloud solutions. Eligibility for UK security clearance As a Cloud Security Engineer, you will: Be responsible for client services and maintain stakeholder relationships. Manage and enforce identity and access controls, ensuring only authorised users have access to cloud resources. Oversee the implementation of security and governance for new services. Assess and manage risks associated with third-party cloud service providers and vendors. Manage information security and compliance following Accenture standards and policies. Stay updated on the latest trends and best practices in information security and cloud computing. Learn and apply data privacy principles, ensuring compliance with relevant regulations and frameworks. Provide guidance on data sovereignty requirements, ensuring data is stored and processed in compliance with Accenture and customer standards. Develop and enforce policies and procedures to maintain information security and data privacy in cloud environments. Support audits and compliance reviews related to information security, data privacy, and data sovereignty. Act as a subject matter expert, providing training and mentorship to team members on cloud security, data privacy, and sovereignty. Promote a security culture ensuring lessons learned are applied to future activities. We are looking for experience in the following skills: Operational Delivery of IT Cloud Infrastructure Ability to provide training and awareness programs to educate employees on best practices for cloud security. Have a good technical background with experience in working with and influencing teams. Good communication skills and experience with both internal and external clients. What's in it for you? At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes: 25 days' vacation per year Private medical insurance 3 extra days leave per year for charitable work of your choice Flexibility and mobility are required to deliver this role. There may be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. About Accenture Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law
We have a very exciting, large Project that is based in our new Farnborough site. This is for a Lead Infrastructure Engineer, proficient in VMware and VMware Horizon Design to design, deploy, configure and maintain the EUC components of a Wintel and VMware-based multi-tenant / multi-datacentre platform, utilising VMware Horizon. If you can take charge of all aspects of design, are hands on and want a new challenge, it's all happening here, right now. Office based in Farnborough with limited options to work from home. You do need to be eligible for DV Clearance for this great role. What you will be doing: Drive the direction of all tasks allocated to the EUC services workstream. Responsible for design of multi-site / Mutli-Tenancy VDI Farms using VMware Horizon View and related technologies. Produce and maintain design artefacts, such Low-Level Designs, Release Notes, Vitrualisation Services related fail-over / disaster recovery instruction. Detail the build process, new procedures and review/update. Be the main point of contact for all virtualisation related matters. Lead all aspects of VDI Services deployments through multiple product lifecycle environments, from development to test and reference, through to the important production systems. Analyse, tackle and correct issues; performing problem resolution end-to-end. Attend Client facing meetings. Develop and maintain third party supplier relationships. Provide regular updates to the Technical and project leadership about every facet of Virtualisation Services delivery. Intensify any issues, which may impact the delivery of the Virtulisation Services components. What You'll bring: Vocational/Diploma/Associate Degree (technical field) or relevant VMware certification or relevant experience with as a VMware Horizon Design Engineer. Skilled in designing and deployment of multi-site, VDI Farms utilising VMware vCenter, ESXi and Horizon View VDI (Connection Servers + Desktop Pools), plus the following technologies: Unified Access Gateway. Dynamic Environment Manager (Roaming profiles / user setting retention). Gold Image Management. AppVolumes Management + Application Management. Experience with the hardening of Virtualisation Infrastructures using CIS Benchmarks or NIST SP 800-53 controls. Experienced with build alongside the implementation of the failover and disaster recovery of Virtualisation services. Experience of certificate management as relates to VMware virtualisation. Used to working in Multi-Datacentre Environments where availability, resilience and fault tolerance are key elements of every design. Have a good understanding of networking as relates to VMware virtual networking and how the virtual networking interoperates with physical networking, including experience of implementing and configuring NSX-T. Good written, communication, fixing and analytical skills. It would be great if you had: Experience with the design and build of client devices, such as Thin / Zero / Thick clients with Windows or Linux-based Operating Systems, such as Windows 11 or BeCrypt Paradox. Experience of supporting Microsoft Windows Server services, such as Active Directory (AD), Active Directory Domain Services (AD DS) and Active Directory File Service (AD FS). Experience of Cisco-based network services. Experience of Micorosoft implementations of DNS and DHCP technologies. Knowledge of Network Attached Storage, block and file solutions as relates to provisioning for virtualisation. Technical Infrastructure skill in an enterprise environment, for example: Advanced Infrastructure skills covering administration, fault finding and diagnosis. Have a good understanding of MOD or HMG 'Secure by Design' principles and practices. If you are interested in this role but not sure if your skills and experience are exactly what were looking for, please do apply, wed love to hear from you! Employment Type: Permanent Location: Office based in Farnborough Security Clearance Level: Eligible for DV Clearance Internal Recruiter: Jane Salary: To £65K Depending on experience. Benefits: 25 days annual leave with the choice to buy extra days, single private health cover, life assurance, pension, generous flexible benefits fund and £5400 car allowance. Loved reading about this job and want to know more about us? Sopra Sterias Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the clients goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UKs most complex safety- and security-critical markets. JBRP1_UKTJ
06/12/2025
Full time
We have a very exciting, large Project that is based in our new Farnborough site. This is for a Lead Infrastructure Engineer, proficient in VMware and VMware Horizon Design to design, deploy, configure and maintain the EUC components of a Wintel and VMware-based multi-tenant / multi-datacentre platform, utilising VMware Horizon. If you can take charge of all aspects of design, are hands on and want a new challenge, it's all happening here, right now. Office based in Farnborough with limited options to work from home. You do need to be eligible for DV Clearance for this great role. What you will be doing: Drive the direction of all tasks allocated to the EUC services workstream. Responsible for design of multi-site / Mutli-Tenancy VDI Farms using VMware Horizon View and related technologies. Produce and maintain design artefacts, such Low-Level Designs, Release Notes, Vitrualisation Services related fail-over / disaster recovery instruction. Detail the build process, new procedures and review/update. Be the main point of contact for all virtualisation related matters. Lead all aspects of VDI Services deployments through multiple product lifecycle environments, from development to test and reference, through to the important production systems. Analyse, tackle and correct issues; performing problem resolution end-to-end. Attend Client facing meetings. Develop and maintain third party supplier relationships. Provide regular updates to the Technical and project leadership about every facet of Virtualisation Services delivery. Intensify any issues, which may impact the delivery of the Virtulisation Services components. What You'll bring: Vocational/Diploma/Associate Degree (technical field) or relevant VMware certification or relevant experience with as a VMware Horizon Design Engineer. Skilled in designing and deployment of multi-site, VDI Farms utilising VMware vCenter, ESXi and Horizon View VDI (Connection Servers + Desktop Pools), plus the following technologies: Unified Access Gateway. Dynamic Environment Manager (Roaming profiles / user setting retention). Gold Image Management. AppVolumes Management + Application Management. Experience with the hardening of Virtualisation Infrastructures using CIS Benchmarks or NIST SP 800-53 controls. Experienced with build alongside the implementation of the failover and disaster recovery of Virtualisation services. Experience of certificate management as relates to VMware virtualisation. Used to working in Multi-Datacentre Environments where availability, resilience and fault tolerance are key elements of every design. Have a good understanding of networking as relates to VMware virtual networking and how the virtual networking interoperates with physical networking, including experience of implementing and configuring NSX-T. Good written, communication, fixing and analytical skills. It would be great if you had: Experience with the design and build of client devices, such as Thin / Zero / Thick clients with Windows or Linux-based Operating Systems, such as Windows 11 or BeCrypt Paradox. Experience of supporting Microsoft Windows Server services, such as Active Directory (AD), Active Directory Domain Services (AD DS) and Active Directory File Service (AD FS). Experience of Cisco-based network services. Experience of Micorosoft implementations of DNS and DHCP technologies. Knowledge of Network Attached Storage, block and file solutions as relates to provisioning for virtualisation. Technical Infrastructure skill in an enterprise environment, for example: Advanced Infrastructure skills covering administration, fault finding and diagnosis. Have a good understanding of MOD or HMG 'Secure by Design' principles and practices. If you are interested in this role but not sure if your skills and experience are exactly what were looking for, please do apply, wed love to hear from you! Employment Type: Permanent Location: Office based in Farnborough Security Clearance Level: Eligible for DV Clearance Internal Recruiter: Jane Salary: To £65K Depending on experience. Benefits: 25 days annual leave with the choice to buy extra days, single private health cover, life assurance, pension, generous flexible benefits fund and £5400 car allowance. Loved reading about this job and want to know more about us? Sopra Sterias Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the clients goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UKs most complex safety- and security-critical markets. JBRP1_UKTJ
Senior Software Developer (BPSS Cleared) - Remote UK Our client is looking for an experienced Senior Software Developer with BPSS clearance to contribute to a high-profile project. In this role, you will take ownership of designing, developing, and maintaining cloud-native applications and infrastructure, while driving best practices and ensuring operational continuity across the development team. Essential Skills: AWS - Serverless / EC2 / SQS Containerisation - EKS IAC Terraform, Ansible CI/CD Gitlab Code / Scripting Node.js, Bash, Python Tooling Kong (CE/EE), Nginx Monitoring Prometheus, Grafana, Alert Manager Assist with peer/ code reviews; documenting best practise and ensuring continuity. JBRP1_UKTJ
06/12/2025
Full time
Senior Software Developer (BPSS Cleared) - Remote UK Our client is looking for an experienced Senior Software Developer with BPSS clearance to contribute to a high-profile project. In this role, you will take ownership of designing, developing, and maintaining cloud-native applications and infrastructure, while driving best practices and ensuring operational continuity across the development team. Essential Skills: AWS - Serverless / EC2 / SQS Containerisation - EKS IAC Terraform, Ansible CI/CD Gitlab Code / Scripting Node.js, Bash, Python Tooling Kong (CE/EE), Nginx Monitoring Prometheus, Grafana, Alert Manager Assist with peer/ code reviews; documenting best practise and ensuring continuity. JBRP1_UKTJ
Python Data Engineer - Multi-Strategy Hedge Fund Location: London Hybrid: 2 days per week on-site Type: Full-time About the Role A leading multi-strategy hedge fund is seeking a highly skilled Python Data Engineer to join its technology and data team. This is a hands-on role focused on building and optimising data infrastructure that powers quantitative research, trading strategies, and risk management. Key Responsibilities Develop and maintain scalable Python-based ETL pipelines for ingesting and transforming market data from multiple sources. Design and manage cloud-based data lake solutions (AWS, Databricks) for large volumes of structured and unstructured data. Implement rigorous data quality, validation, and cleansing routines to ensure accuracy of financial time-series data. Optimize workflows for low latency and high throughput, critical for trading and research. Collaborate with portfolio managers, quantitative researchers, and traders to deliver tailored data solutions for modeling and strategy development. Contribute to the design and implementation of the firm's security master database. Analyse datasets to extract actionable insights for trading and risk management. Document system architecture, data flows, and technical processes for transparency and reproducibility. Requirements Strong proficiency in Python (pandas, NumPy, PySpark) and ETL development. Hands-on experience with AWS services (S3, Glue, Lambda) and Databricks. Solid understanding of financial market data, particularly time-series. Knowledge of data quality frameworks and performance optimisation techniques. Degree in Computer Science, Engineering, or related field. Preferred Skills SQL and relational database design experience. Exposure to quantitative finance or trading environments. Familiarity with containerisation and orchestration (Docker, Kubernetes). What We Offer Competitive compensation and performance-based bonus. Hybrid working model: 2 days per week on-site in London. Opportunity to work on mission-critical data systems for a global hedge fund. Collaborative, high-performance culture with direct exposure to front-office teams To Avoid Disappointment, Apply Now! To find out more about Huxley, please visit (url removed) Huxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy Registered office 8 Bishopsgate, London, EC2N 4BQ, United Kingdom Partnership Number OC(phone number removed) England and Wales
06/12/2025
Full time
Python Data Engineer - Multi-Strategy Hedge Fund Location: London Hybrid: 2 days per week on-site Type: Full-time About the Role A leading multi-strategy hedge fund is seeking a highly skilled Python Data Engineer to join its technology and data team. This is a hands-on role focused on building and optimising data infrastructure that powers quantitative research, trading strategies, and risk management. Key Responsibilities Develop and maintain scalable Python-based ETL pipelines for ingesting and transforming market data from multiple sources. Design and manage cloud-based data lake solutions (AWS, Databricks) for large volumes of structured and unstructured data. Implement rigorous data quality, validation, and cleansing routines to ensure accuracy of financial time-series data. Optimize workflows for low latency and high throughput, critical for trading and research. Collaborate with portfolio managers, quantitative researchers, and traders to deliver tailored data solutions for modeling and strategy development. Contribute to the design and implementation of the firm's security master database. Analyse datasets to extract actionable insights for trading and risk management. Document system architecture, data flows, and technical processes for transparency and reproducibility. Requirements Strong proficiency in Python (pandas, NumPy, PySpark) and ETL development. Hands-on experience with AWS services (S3, Glue, Lambda) and Databricks. Solid understanding of financial market data, particularly time-series. Knowledge of data quality frameworks and performance optimisation techniques. Degree in Computer Science, Engineering, or related field. Preferred Skills SQL and relational database design experience. Exposure to quantitative finance or trading environments. Familiarity with containerisation and orchestration (Docker, Kubernetes). What We Offer Competitive compensation and performance-based bonus. Hybrid working model: 2 days per week on-site in London. Opportunity to work on mission-critical data systems for a global hedge fund. Collaborative, high-performance culture with direct exposure to front-office teams To Avoid Disappointment, Apply Now! To find out more about Huxley, please visit (url removed) Huxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy Registered office 8 Bishopsgate, London, EC2N 4BQ, United Kingdom Partnership Number OC(phone number removed) England and Wales
Metering Engineer Clearance required: BPSS Interview process: Tech IV Location: Remote with travel at set milestones. Leads site-level technical coordination for metering deployments Participates to site surveys (so will travel a lot at the beginning) and assessments as OT technical expert (instrumentation + IT/OT integration) Strong specialist in metering technologies, instrumentation, and automation Designs and validates connectivity architecture (PLCs, SCADA, gateways, PME) Oversees configuration, commissioning, and interface validation Ensures cybersecurity compliance with the support of the Cyber SME in the central team Drives robust coms integration Manages site-level documentation, change control, and testing Provides support to xxxx local teams Experience in L&S, sustainability solutions and especially Schneider PME & RA is a plus English speaker Reports to Project managers in each Cluster (by Geo) and the lead architect in the central technical team Detailed job description from the client We are seeking a highly skilled and motivated Technical Engineer to lead the design and deployment of industrial utilities metering solutions across xxxx sites. In this pivotal role, you will be responsible for conducting site assessments, selecting appropriate meters, designing installation plans, and integrating metering systems with OT/IT infrastructure. You will also ensure all solutions comply with international standards. By enabling precise monitoring of energy and resources, you will directly contribute to THE CLIENT's sustainability objectives and drive operational excellence. Key Responsibilities Perform on-site assessments to evaluate infrastructure and feasibility for installing electricity, gas, diesel, water, and wastewater meters, addressing mechanical, electrical, civil considerations, and challenges like complex or limited pipe runs and retrofits. Analyze engineering documentation including process flow diagrams, P&IDs, and electrical single-line diagrams to identify optimal meter technologies, sizes, and installation points. Provide recommendations for metering solutions that adhere to xxxx's standards, including the appropriate selection of meter type, accuracy class, and communication protocols, based on a thorough assessment and consideration of installation complexities, hazardous areas, fluid characteristics, and physical parameters. Design and implement meter connectivity architecture by integrating with PLCs, gateways, SCADA systems, and Schneider PME platforms. Collaborate with site engineering and OT/IT teams to define network requirements and ensure compliance with cybersecurity and OT boundary controls. Provide technical input to OEMs and installation contractors, supporting procurement and commissioning activities. Document 'as-is' and 'to-be' metering configurations, maintaining traceable records of design decisions and lessons learned. Skills and Experience Degree or equivalent in Electrical, Instrumentation, Automation or Control Engineering. Proven experience in industrial utilities metering (electricity, gas, steam, water, wastewater), ideally within pharmaceutical or process manufacturing environments. Strong understanding of flow measurement principles and metering technologies. Deep knowledge of communication protocols including Modbus TCP/RTU, Ethernet/IP, RS-485, and pulse/analog signals. Familiarity with PLCs, gateways, SCADA systems, and PME integration. Ability to interpret technical drawings and produce structured documentation. Excellent communication and stakeholder engagement skills. Training in Hazardous Area Equipment selection and installation fundamentals. Experience with global projects and working knowledge of both local and international standards (e.g. ATEX, CSA). Skilled in handling large datasets, particularly for energy data verification Expected Deliverables Site Assessment Reports with metering gap analysis. Recommended Meter Specifications and Connectivity Designs. Meter Layout Drawings, Maintenance and Calibration guide. Bill of Materials (BoM) for procurement with clear outline of scopes. Technical validation input for cost estimation and vendor quotations. JBRP1_UKTJ
06/12/2025
Full time
Metering Engineer Clearance required: BPSS Interview process: Tech IV Location: Remote with travel at set milestones. Leads site-level technical coordination for metering deployments Participates to site surveys (so will travel a lot at the beginning) and assessments as OT technical expert (instrumentation + IT/OT integration) Strong specialist in metering technologies, instrumentation, and automation Designs and validates connectivity architecture (PLCs, SCADA, gateways, PME) Oversees configuration, commissioning, and interface validation Ensures cybersecurity compliance with the support of the Cyber SME in the central team Drives robust coms integration Manages site-level documentation, change control, and testing Provides support to xxxx local teams Experience in L&S, sustainability solutions and especially Schneider PME & RA is a plus English speaker Reports to Project managers in each Cluster (by Geo) and the lead architect in the central technical team Detailed job description from the client We are seeking a highly skilled and motivated Technical Engineer to lead the design and deployment of industrial utilities metering solutions across xxxx sites. In this pivotal role, you will be responsible for conducting site assessments, selecting appropriate meters, designing installation plans, and integrating metering systems with OT/IT infrastructure. You will also ensure all solutions comply with international standards. By enabling precise monitoring of energy and resources, you will directly contribute to THE CLIENT's sustainability objectives and drive operational excellence. Key Responsibilities Perform on-site assessments to evaluate infrastructure and feasibility for installing electricity, gas, diesel, water, and wastewater meters, addressing mechanical, electrical, civil considerations, and challenges like complex or limited pipe runs and retrofits. Analyze engineering documentation including process flow diagrams, P&IDs, and electrical single-line diagrams to identify optimal meter technologies, sizes, and installation points. Provide recommendations for metering solutions that adhere to xxxx's standards, including the appropriate selection of meter type, accuracy class, and communication protocols, based on a thorough assessment and consideration of installation complexities, hazardous areas, fluid characteristics, and physical parameters. Design and implement meter connectivity architecture by integrating with PLCs, gateways, SCADA systems, and Schneider PME platforms. Collaborate with site engineering and OT/IT teams to define network requirements and ensure compliance with cybersecurity and OT boundary controls. Provide technical input to OEMs and installation contractors, supporting procurement and commissioning activities. Document 'as-is' and 'to-be' metering configurations, maintaining traceable records of design decisions and lessons learned. Skills and Experience Degree or equivalent in Electrical, Instrumentation, Automation or Control Engineering. Proven experience in industrial utilities metering (electricity, gas, steam, water, wastewater), ideally within pharmaceutical or process manufacturing environments. Strong understanding of flow measurement principles and metering technologies. Deep knowledge of communication protocols including Modbus TCP/RTU, Ethernet/IP, RS-485, and pulse/analog signals. Familiarity with PLCs, gateways, SCADA systems, and PME integration. Ability to interpret technical drawings and produce structured documentation. Excellent communication and stakeholder engagement skills. Training in Hazardous Area Equipment selection and installation fundamentals. Experience with global projects and working knowledge of both local and international standards (e.g. ATEX, CSA). Skilled in handling large datasets, particularly for energy data verification Expected Deliverables Site Assessment Reports with metering gap analysis. Recommended Meter Specifications and Connectivity Designs. Meter Layout Drawings, Maintenance and Calibration guide. Bill of Materials (BoM) for procurement with clear outline of scopes. Technical validation input for cost estimation and vendor quotations. JBRP1_UKTJ
Digital Manager North Yorkshire / Hybrid with 3 days per week from home Up to £40,000 + Excellent Benefits An established and growing organisation require a skilled Digital Manager / Web Manager to lead their digital department. The organisation is going on a digital transformation journey, and you will have oversight of their infrastructure, mobile apps and websites. As a Web Manager, you will en
06/12/2025
Full time
Digital Manager North Yorkshire / Hybrid with 3 days per week from home Up to £40,000 + Excellent Benefits An established and growing organisation require a skilled Digital Manager / Web Manager to lead their digital department. The organisation is going on a digital transformation journey, and you will have oversight of their infrastructure, mobile apps and websites. As a Web Manager, you will en
Head of Product Operations and Support A leading global provider of new generation IT solutions to the global Travel, Transportation and Logistics industries is looking for a Head of Product Operations and Support. The role reports to the Chief Customer Officer. The Head of Product Operations and Support is a key leadership role responsible for establishing, managing, and scaling high-performing global support and operations functions. The role entails defining operational strategies, fostering service delivery excellence, driving support automation and ensuring a superior customer experience across all products and services that support mission-critical business operations in the aviation, cruise and hospitality industries worldwide. While the IT Operations team under the CTO manages 24x7 cloud infrastructure operations, this is a complimentary role focused on application-related support. Currently, Product Operations and Support functions operate within individual product lines. This role is part of an effort to consolidate these into a centralized function. The consolidated team will be responsible for all application-layer support activities, including platform-related issues, production incident management, performance monitoring, L2/L3 issue resolution and end-user ticket handling. Key Responsibilities: Support Strategy and Operations Setup - Design the global support operations framework, covering incident management, service request handling, L2/L3 models and escalation handling. - Establish and manage a 24x7 global support structure including regional support teams, tools, processes and SLAs. - Define operating models for product support, including interfaces with Cloud Operations, Product, Engineering, Delivery and Customer Success teams. - Drive operational efficiency in all dimensions - consolidation of activities, usage of tools, new models based on AI. People and Process Leadership - Build and lead a high-performing team of support managers, operations analysts and technical specialists. - Define and institutionalize SOPs, playbooks, onboarding frameworks, shift models and knowledge management systems. - Drive operational excellence using ITIL or equivalent service management frameworks. Customer Experience and Escalation Management - Ensure responsive and technically sound support experience for all customer segments. - Serve as a senior escalation point for critical issues impacting customer business, both internally and externally. - Work closely with Customer Success to track and improve CSAT, NPS and incident resolution metrics. Tools, Automation & Data - Lead evaluation and implementation of support platforms (e.g., ServiceNow, Jira Service Desk). - Implement monitoring, alerting and proactive issue detection systems to reduce reactive support. - Drive automation of repeatable processes to reduce MTTR (mean time to resolution) and increase efficiency. Governance, Reporting & Stakeholder Communication - Develop governance frameworks including service performance reviews, RCA tracking and compliance reporting. - Own operational dashboards, SLA/KPI reporting and executive-level updates. - Work cross-functionally with Cloud Operations, Product, Engineering, and Delivery to ensure timely feedback loops and resolution. Continuous Improvement and Innovation - Identify operational gaps and drive continuous improvement programs. - Introduce the best practices from SaaS/enterprise product support and global operations. - Stay current with industry trends in support automation, self-service and AI-driven support models. Mandatory Requirements: - 15+ years of experience in leading support/operations roles in enterprise SaaS or technology environments. - Familiarity with cloud-based environments (AWS) and observability platforms. - Background in managing support across hybrid or multi-tenant platforms. - Proven experience in building and scaling global support teams and operational processes. - Expertise in support tooling, incident/problem/change management and SLA/KPI frameworks. - Strong customer focus with a deep understanding of service delivery in a mission-critical business context. - Operational efficiency improvement through usage of tools including AI driven models - Exceptional leadership, communication and stakeholder management skills. Desirable Skills: - Exposure to the aviation, logistics or travel technology sectors. - Certifications in ITIL, PMP, or equivalent service and project management methodologies. - Experience in DevOps/SRE environments with close coordination with engineering and QA. Practicalities: - Flexible Location. - Competitive Package. - International travel required.
06/12/2025
Full time
Head of Product Operations and Support A leading global provider of new generation IT solutions to the global Travel, Transportation and Logistics industries is looking for a Head of Product Operations and Support. The role reports to the Chief Customer Officer. The Head of Product Operations and Support is a key leadership role responsible for establishing, managing, and scaling high-performing global support and operations functions. The role entails defining operational strategies, fostering service delivery excellence, driving support automation and ensuring a superior customer experience across all products and services that support mission-critical business operations in the aviation, cruise and hospitality industries worldwide. While the IT Operations team under the CTO manages 24x7 cloud infrastructure operations, this is a complimentary role focused on application-related support. Currently, Product Operations and Support functions operate within individual product lines. This role is part of an effort to consolidate these into a centralized function. The consolidated team will be responsible for all application-layer support activities, including platform-related issues, production incident management, performance monitoring, L2/L3 issue resolution and end-user ticket handling. Key Responsibilities: Support Strategy and Operations Setup - Design the global support operations framework, covering incident management, service request handling, L2/L3 models and escalation handling. - Establish and manage a 24x7 global support structure including regional support teams, tools, processes and SLAs. - Define operating models for product support, including interfaces with Cloud Operations, Product, Engineering, Delivery and Customer Success teams. - Drive operational efficiency in all dimensions - consolidation of activities, usage of tools, new models based on AI. People and Process Leadership - Build and lead a high-performing team of support managers, operations analysts and technical specialists. - Define and institutionalize SOPs, playbooks, onboarding frameworks, shift models and knowledge management systems. - Drive operational excellence using ITIL or equivalent service management frameworks. Customer Experience and Escalation Management - Ensure responsive and technically sound support experience for all customer segments. - Serve as a senior escalation point for critical issues impacting customer business, both internally and externally. - Work closely with Customer Success to track and improve CSAT, NPS and incident resolution metrics. Tools, Automation & Data - Lead evaluation and implementation of support platforms (e.g., ServiceNow, Jira Service Desk). - Implement monitoring, alerting and proactive issue detection systems to reduce reactive support. - Drive automation of repeatable processes to reduce MTTR (mean time to resolution) and increase efficiency. Governance, Reporting & Stakeholder Communication - Develop governance frameworks including service performance reviews, RCA tracking and compliance reporting. - Own operational dashboards, SLA/KPI reporting and executive-level updates. - Work cross-functionally with Cloud Operations, Product, Engineering, and Delivery to ensure timely feedback loops and resolution. Continuous Improvement and Innovation - Identify operational gaps and drive continuous improvement programs. - Introduce the best practices from SaaS/enterprise product support and global operations. - Stay current with industry trends in support automation, self-service and AI-driven support models. Mandatory Requirements: - 15+ years of experience in leading support/operations roles in enterprise SaaS or technology environments. - Familiarity with cloud-based environments (AWS) and observability platforms. - Background in managing support across hybrid or multi-tenant platforms. - Proven experience in building and scaling global support teams and operational processes. - Expertise in support tooling, incident/problem/change management and SLA/KPI frameworks. - Strong customer focus with a deep understanding of service delivery in a mission-critical business context. - Operational efficiency improvement through usage of tools including AI driven models - Exceptional leadership, communication and stakeholder management skills. Desirable Skills: - Exposure to the aviation, logistics or travel technology sectors. - Certifications in ITIL, PMP, or equivalent service and project management methodologies. - Experience in DevOps/SRE environments with close coordination with engineering and QA. Practicalities: - Flexible Location. - Competitive Package. - International travel required.
Our client is a leading B2B provider of telecoms and IT solutions, delivering innovative connectivity, infrastructure, and managed services to businesses across the UK. They are currently on the lookout for a Project Manager to lead the delivery of complex telecoms and IT projects for their business clients. This company are in the office 5 days a week, you need to drive for this option they are not near enough to any public stops but loads of parking You'll be responsible for managing timelines, budgets, resources, and stakeholder expectations to ensure successful outcomes across infrastructure deployments, system integrations, and service transitions. Lead end-to-end project delivery across multiple client engagements. Develop detailed project plans, timelines, and resource allocations. Coordinate cross-functional teams including engineering, service delivery, and account management. Manage client communications, ensuring transparency and alignment throughout the project lifecycle. Monitor project risks, issues, and dependencies, implementing mitigation strategies. Ensure projects are delivered on time, within scope, and to budget. Maintain accurate documentation and reporting for internal and client stakeholders. Support pre-sales activities by contributing to proposals and project scoping. Proven experience managing B2B telecoms or IT projects. Strong understanding of networking, cloud services, VoIP, and infrastructure solutions. Excellent stakeholder management and communication skills. Proficiency in project management tools (e.g. MS Project, Jira, Trello). Familiarity with Agile and Waterfall methodologies. Prince2, PMP, or equivalent certification preferred. Ability to manage multiple projects simultaneously in a fast-paced environment. Please make sure that your location and phone number are included in your application.
06/12/2025
Full time
Our client is a leading B2B provider of telecoms and IT solutions, delivering innovative connectivity, infrastructure, and managed services to businesses across the UK. They are currently on the lookout for a Project Manager to lead the delivery of complex telecoms and IT projects for their business clients. This company are in the office 5 days a week, you need to drive for this option they are not near enough to any public stops but loads of parking You'll be responsible for managing timelines, budgets, resources, and stakeholder expectations to ensure successful outcomes across infrastructure deployments, system integrations, and service transitions. Lead end-to-end project delivery across multiple client engagements. Develop detailed project plans, timelines, and resource allocations. Coordinate cross-functional teams including engineering, service delivery, and account management. Manage client communications, ensuring transparency and alignment throughout the project lifecycle. Monitor project risks, issues, and dependencies, implementing mitigation strategies. Ensure projects are delivered on time, within scope, and to budget. Maintain accurate documentation and reporting for internal and client stakeholders. Support pre-sales activities by contributing to proposals and project scoping. Proven experience managing B2B telecoms or IT projects. Strong understanding of networking, cloud services, VoIP, and infrastructure solutions. Excellent stakeholder management and communication skills. Proficiency in project management tools (e.g. MS Project, Jira, Trello). Familiarity with Agile and Waterfall methodologies. Prince2, PMP, or equivalent certification preferred. Ability to manage multiple projects simultaneously in a fast-paced environment. Please make sure that your location and phone number are included in your application.
Job Title: IT Change Manager (Associate Vice President) Location: London (3 days on-site) Duration: 6 months (possibility for extension) Working Pattern: Full Time (40 hours per week) Rate: Circa £600/Day Join Our Dynamic Team! Are you an experienced IT Change Manager looking for an opportunity to make a significant impact in the banking and finance sector? Our client is on the hunt for a talented Associate Vice President to spearhead their IT change management initiatives. This role offers a unique chance to shape processes that drive operational excellence and compliance across the organisation. Purpose of the Role: As an IT Change Manager, you will lead the planning, coordination, and control of IT changes within the bank's technology landscape. Your expertise will ensure changes are executed with minimal risk and disruption, while adhering to internal controls and regulatory requirements. The IT Service Delivery team is a cornerstone of EMEA Technology, responsible for managing the processes and tools that enable the planning, delivery, and support of IT services. This function drives continuous improvement in IT Service Management (ITSM) practices, with a strong focus on Operational Resilience and compliance with DORA regulations Key Skills: IT Service Management or Change Management roles. Proven track record in managing end-to-end change processes within complex IT environments. Experienced with regulatory compliance (SOX, PCI-DSS, GDPR, PRA/FCA, DORA, Operational Resilience) and audit readiness. Exposure to DevOps, CI/CD pipelines, and Agile delivery models. Strong understanding of IT infrastructure, applications, and cloud environments. Proficiency in ITSM tools (e.g. ServiceNow). Knowledge of risk assessment methodologies and impact analysis. Ability to interpret metrics and reporting dashboards for continuous improvement. Leadership and facilitation skills (e.g., chairing CAB meetings). Stakeholder management and communication skills for cross-functional collaboration. Analytical and problem-solving abilities for root cause analysis and process optimisation. Attention to detail for compliance and audit requirements. Key Responsibilities: Change Governance & Execution Own and manage the end-to-end IT change management process including standard, emergency, and major changes to ensure controlled and efficient delivery of change initiatives. Chair Change Advisory Board (CAB) meetings to ensure all proposed changes are properly assessed, approved, and scheduled in alignment with business priorities. Collaborate with technical teams, business units, and risk/compliance functions to evaluate change impact and associated risks, enabling informed decision-making. Ensure changes are implemented within agreed change windows and operational readiness standards to minimize service disruption and maintain business continuity. Compliance & Risk Management Ensure all change activities comply with internal policies, audit requirements, and external regulatory standards (e.g., SOX, PCI-DSS, PRA/FCA) to maintain governance and avoid compliance breaches. Maintain accurate and auditable records of change requests, approvals, risk assessments, and implementation outcomes to provide full traceability and support regulatory and audit requirements. Monitor for unauthorized or failed changes and lead root cause analysis and remediation efforts to reduce risk exposure and prevent recurrence of incidents. Support internal and external audits by providing evidence of change governance and traceability to demonstrate compliance and strengthen organisational controls. Reporting & Continuous Improvement Track and report on change metrics, including volumes, success rates, failure trends, and SLA adherence to provide visibility and inform performance improvement initiatives. Identify opportunities to improve change processes, reduce risk, and enhance automation and efficiency to optimise change management practices and support digital transformation goals. Work closely with DevOps, Release Management, and Configuration Management teams to align change practices with Agile methodologies and CI/CD pipelines for faster, safer delivery Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field. ITIL Certification (Intermediate or Expert level) with a focus on Change Management. Familiarity with COBIT and other IT governance frameworks is a plus. Compliance-related certifications (e.g., ISO 27001 Lead Implementer, CISA) are highly desirable. If you're ready to take your career to the next level and lead impactful change in a reputable banking institution, we want to hear from you! Apply Today and Shape the Future of IT Change Management! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
06/12/2025
Contractor
Job Title: IT Change Manager (Associate Vice President) Location: London (3 days on-site) Duration: 6 months (possibility for extension) Working Pattern: Full Time (40 hours per week) Rate: Circa £600/Day Join Our Dynamic Team! Are you an experienced IT Change Manager looking for an opportunity to make a significant impact in the banking and finance sector? Our client is on the hunt for a talented Associate Vice President to spearhead their IT change management initiatives. This role offers a unique chance to shape processes that drive operational excellence and compliance across the organisation. Purpose of the Role: As an IT Change Manager, you will lead the planning, coordination, and control of IT changes within the bank's technology landscape. Your expertise will ensure changes are executed with minimal risk and disruption, while adhering to internal controls and regulatory requirements. The IT Service Delivery team is a cornerstone of EMEA Technology, responsible for managing the processes and tools that enable the planning, delivery, and support of IT services. This function drives continuous improvement in IT Service Management (ITSM) practices, with a strong focus on Operational Resilience and compliance with DORA regulations Key Skills: IT Service Management or Change Management roles. Proven track record in managing end-to-end change processes within complex IT environments. Experienced with regulatory compliance (SOX, PCI-DSS, GDPR, PRA/FCA, DORA, Operational Resilience) and audit readiness. Exposure to DevOps, CI/CD pipelines, and Agile delivery models. Strong understanding of IT infrastructure, applications, and cloud environments. Proficiency in ITSM tools (e.g. ServiceNow). Knowledge of risk assessment methodologies and impact analysis. Ability to interpret metrics and reporting dashboards for continuous improvement. Leadership and facilitation skills (e.g., chairing CAB meetings). Stakeholder management and communication skills for cross-functional collaboration. Analytical and problem-solving abilities for root cause analysis and process optimisation. Attention to detail for compliance and audit requirements. Key Responsibilities: Change Governance & Execution Own and manage the end-to-end IT change management process including standard, emergency, and major changes to ensure controlled and efficient delivery of change initiatives. Chair Change Advisory Board (CAB) meetings to ensure all proposed changes are properly assessed, approved, and scheduled in alignment with business priorities. Collaborate with technical teams, business units, and risk/compliance functions to evaluate change impact and associated risks, enabling informed decision-making. Ensure changes are implemented within agreed change windows and operational readiness standards to minimize service disruption and maintain business continuity. Compliance & Risk Management Ensure all change activities comply with internal policies, audit requirements, and external regulatory standards (e.g., SOX, PCI-DSS, PRA/FCA) to maintain governance and avoid compliance breaches. Maintain accurate and auditable records of change requests, approvals, risk assessments, and implementation outcomes to provide full traceability and support regulatory and audit requirements. Monitor for unauthorized or failed changes and lead root cause analysis and remediation efforts to reduce risk exposure and prevent recurrence of incidents. Support internal and external audits by providing evidence of change governance and traceability to demonstrate compliance and strengthen organisational controls. Reporting & Continuous Improvement Track and report on change metrics, including volumes, success rates, failure trends, and SLA adherence to provide visibility and inform performance improvement initiatives. Identify opportunities to improve change processes, reduce risk, and enhance automation and efficiency to optimise change management practices and support digital transformation goals. Work closely with DevOps, Release Management, and Configuration Management teams to align change practices with Agile methodologies and CI/CD pipelines for faster, safer delivery Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field. ITIL Certification (Intermediate or Expert level) with a focus on Change Management. Familiarity with COBIT and other IT governance frameworks is a plus. Compliance-related certifications (e.g., ISO 27001 Lead Implementer, CISA) are highly desirable. If you're ready to take your career to the next level and lead impactful change in a reputable banking institution, we want to hear from you! Apply Today and Shape the Future of IT Change Management! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Senior Data Engineer - Azure Data - Burton-on-Trent - Permanent - Hybrid Salary - £60,000 - £67,000 per annum This role requires 1 day / week in Burton-on-Trent, with hybrid working arrangements. Our client is seeking a highly skilled Senior Data Engineer to join their dynamic IT team, based in Burton-on-Trent. The Senior Data Engineer will come on board to support the Strategic Data Manager in establishing and managing an efficient Business Intelligence technical service. Assisting in the advancement of our cloud-based data platforms, providing options for timely processing and cost-efficient solutions. A strong background in Azure Data Pipeline development is key for this position. Key Skills & Responsibilities: Build and manage pipelines using Azure Data Factory, Databricks, CI/CD, and Terraform. Optimisation of ETL processes for performance and cost-efficiency. Design scalable data models aligned with business needs. Azure data solutions for efficient data storage and retrieval. Ensure compliance with data protection laws (e.g., GDPR), implement encryption and access controls. Work with cross-functional teams and mentor junior engineers. Manage and tune Azure SQL Database instances. Proactively monitor pipelines and infrastructure for performance and reliability. Maintain technical documentation and lead knowledge-sharing initiatives. Deploy advanced analytics and machine learning solutions using Azure. Stay current with Azure technologies and identify areas for enhancement. Databricks (Unity Catalog, DLT), Data Factory, Synapse, Data Lake, Stream Analytics, Event Hubs. Strong knowledge of Python, Scala, C#, .NET. Experience with advanced SQL, T-SQL, relational databases. Azure DevOps, Terraform, BICEP, ARM templates. Distributed computing, cloud-native design patterns. Data modelling, metadata management, data quality, data as a product. Strong communication, empathy, determination, openness to innovation. Strong Microsoft Office 365 experience Interested? Please submit your updated CV to Lewis Rushton at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy Crimson is acting as an employment agency regarding this vacancy
06/12/2025
Full time
Senior Data Engineer - Azure Data - Burton-on-Trent - Permanent - Hybrid Salary - £60,000 - £67,000 per annum This role requires 1 day / week in Burton-on-Trent, with hybrid working arrangements. Our client is seeking a highly skilled Senior Data Engineer to join their dynamic IT team, based in Burton-on-Trent. The Senior Data Engineer will come on board to support the Strategic Data Manager in establishing and managing an efficient Business Intelligence technical service. Assisting in the advancement of our cloud-based data platforms, providing options for timely processing and cost-efficient solutions. A strong background in Azure Data Pipeline development is key for this position. Key Skills & Responsibilities: Build and manage pipelines using Azure Data Factory, Databricks, CI/CD, and Terraform. Optimisation of ETL processes for performance and cost-efficiency. Design scalable data models aligned with business needs. Azure data solutions for efficient data storage and retrieval. Ensure compliance with data protection laws (e.g., GDPR), implement encryption and access controls. Work with cross-functional teams and mentor junior engineers. Manage and tune Azure SQL Database instances. Proactively monitor pipelines and infrastructure for performance and reliability. Maintain technical documentation and lead knowledge-sharing initiatives. Deploy advanced analytics and machine learning solutions using Azure. Stay current with Azure technologies and identify areas for enhancement. Databricks (Unity Catalog, DLT), Data Factory, Synapse, Data Lake, Stream Analytics, Event Hubs. Strong knowledge of Python, Scala, C#, .NET. Experience with advanced SQL, T-SQL, relational databases. Azure DevOps, Terraform, BICEP, ARM templates. Distributed computing, cloud-native design patterns. Data modelling, metadata management, data quality, data as a product. Strong communication, empathy, determination, openness to innovation. Strong Microsoft Office 365 experience Interested? Please submit your updated CV to Lewis Rushton at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy Crimson is acting as an employment agency regarding this vacancy
Infrastructure Engineer (3rd Line) Location: Leeds Department : Information Services Job Type: Full time Contract Type: Permanent Are you a skilled Infrastructure Engineer who thrives in a fast-paced environment where your work genuinely matters? With our client, you ll play a vital role in keeping our systems reliable, secure and performing at their best, supporting the smooth running of the airport every day while driving improvements in line with organisation s strategic objectives. In this hands-on role, you ll work closely with Support Analysts and fellow Engineers to resolve incidents, identify root causes, and enhance their infrastructure through clear documentation, smart problem-solving and small project delivery. You ll communicate complex issues simply, share knowledge openly, and stay current with evolving technologies, reflecting their commitment to be the best, work as one team and do the right thing in everything they do. What You ll Be Doing Service Delivery Manage and update service desk tickets with clear, accurate detail. Deliver support aligned with their IS strategy and organisational goals. Troubleshoot hardware, software and platform issues with a solution-focused mindset. Provide remote, telephone and on-site support as part of the on-call rota. Complete ad-hoc tasks to maintain a secure, stable and smooth IT environment. Systems & Infrastructure Carry out routine maintenance, backups and system checks. Manage inventory, coordinate repairs and work with suppliers. Administer security controls, documentation and policies across our systems. Support the procurement and delivery of equipment and services. Provide weekly updates to the Information Systems Manager. Analysis & Improvement Analyse incidents, requests and change requirements. Document systems, procedures and technical solutions. Assess new technologies to improve performance and scalability. Contribute to departmental reporting and continuous improvement. Share knowledge across teams to support a strong One Team environment. Security & Compliance Follow IT security policies and least-privilege principles. Maintain accurate hardware and software asset records. Support incident triage, investigation and remediation activities. Document all security activity and contribute to threat-hunting initiatives. Balance risk and operational continuity in all security decisions. Training & Development Stay up to date with technical training and professional development. Support training for colleagues, end users and new starters. What You ll Bring Essential Proven experience in an Infrastructure or Network Support role. Strong understanding of incident, problem and change management using ITSM tools. Ability to restore service quickly while working towards root cause fixes. Excellent experience supporting Microsoft Windows desktops and servers. Strong knowledge of Exchange, M365, SharePoint Online, Teams and Intune. Solid understanding of TCP/IP, DNS, DHCP, Active Directory & Group Policy. Experience with DFS, networking, replication, and Veeam Backup & Replication. Working knowledge of SQL Server and PowerShell. Experience managing VMware environments. Familiarity with remote support tools (Splashtop, NinjaOne, PRTG). High-quality communication and documentation skills. Understanding of SLAs, OLAs and KPIs. Ability to train, mentor and share knowledge effectively. Desirable Certifications in Microsoft OS, Linux, Azure, AWS, VMware or M365. Experience with Extreme switches and networking. Experience with HP systems, SAN storage or firewall administration. Personal Qualities A positive, confident and customer-focused attitude, with a genuine desire to support colleagues across the wider business when issues arise. Someone who contributes positively to a collaborative team environment and actively works with others to achieve shared goals, in line with their One Team value. A natural drive to Be The Best continuously improving, staying curious, taking ownership and striving for high-quality outcomes in everything you do. Strong time management and prioritisation skills, especially in a busy and fast-moving environment. Flexible, adaptable and comfortable managing multiple tasks effectively. Commitment to high standards, integrity and Doing The Right Thing in every task. Ability to obtain Counter Terrorist Check (CTC) clearance (must have lived in UK for last 5 years Why Join them? There s never been a more exciting time to join the team. They re undergoing a major transformation as they expand and modernise their airport infrastructure creating new opportunities, investing in better technology, and shaping the future of travel for their region. By joining now, you ll play a key part in building and supporting an improved, more efficient and more resilient airport operation. You ll also be part of a friendly, ambitious organisation that genuinely invests in its people. Alongside a collaborative One Team culture, they offer a range of great benefits, including: Free on-site parking Terminal retail and hospitality discounts Generous pension scheme Life assurance Electric car salary sacrifice scheme Cycle to Work scheme Volunteer days and community initiatives Employee Assistance Programme (EAP) for wellbeing and support Working Location / Environment This role is on-site working at the heart of their operation. You will also need to be available to attend on-site out of hours when on call, ensuring they maintain essential 24/7 system resilience. REF-
06/12/2025
Full time
Infrastructure Engineer (3rd Line) Location: Leeds Department : Information Services Job Type: Full time Contract Type: Permanent Are you a skilled Infrastructure Engineer who thrives in a fast-paced environment where your work genuinely matters? With our client, you ll play a vital role in keeping our systems reliable, secure and performing at their best, supporting the smooth running of the airport every day while driving improvements in line with organisation s strategic objectives. In this hands-on role, you ll work closely with Support Analysts and fellow Engineers to resolve incidents, identify root causes, and enhance their infrastructure through clear documentation, smart problem-solving and small project delivery. You ll communicate complex issues simply, share knowledge openly, and stay current with evolving technologies, reflecting their commitment to be the best, work as one team and do the right thing in everything they do. What You ll Be Doing Service Delivery Manage and update service desk tickets with clear, accurate detail. Deliver support aligned with their IS strategy and organisational goals. Troubleshoot hardware, software and platform issues with a solution-focused mindset. Provide remote, telephone and on-site support as part of the on-call rota. Complete ad-hoc tasks to maintain a secure, stable and smooth IT environment. Systems & Infrastructure Carry out routine maintenance, backups and system checks. Manage inventory, coordinate repairs and work with suppliers. Administer security controls, documentation and policies across our systems. Support the procurement and delivery of equipment and services. Provide weekly updates to the Information Systems Manager. Analysis & Improvement Analyse incidents, requests and change requirements. Document systems, procedures and technical solutions. Assess new technologies to improve performance and scalability. Contribute to departmental reporting and continuous improvement. Share knowledge across teams to support a strong One Team environment. Security & Compliance Follow IT security policies and least-privilege principles. Maintain accurate hardware and software asset records. Support incident triage, investigation and remediation activities. Document all security activity and contribute to threat-hunting initiatives. Balance risk and operational continuity in all security decisions. Training & Development Stay up to date with technical training and professional development. Support training for colleagues, end users and new starters. What You ll Bring Essential Proven experience in an Infrastructure or Network Support role. Strong understanding of incident, problem and change management using ITSM tools. Ability to restore service quickly while working towards root cause fixes. Excellent experience supporting Microsoft Windows desktops and servers. Strong knowledge of Exchange, M365, SharePoint Online, Teams and Intune. Solid understanding of TCP/IP, DNS, DHCP, Active Directory & Group Policy. Experience with DFS, networking, replication, and Veeam Backup & Replication. Working knowledge of SQL Server and PowerShell. Experience managing VMware environments. Familiarity with remote support tools (Splashtop, NinjaOne, PRTG). High-quality communication and documentation skills. Understanding of SLAs, OLAs and KPIs. Ability to train, mentor and share knowledge effectively. Desirable Certifications in Microsoft OS, Linux, Azure, AWS, VMware or M365. Experience with Extreme switches and networking. Experience with HP systems, SAN storage or firewall administration. Personal Qualities A positive, confident and customer-focused attitude, with a genuine desire to support colleagues across the wider business when issues arise. Someone who contributes positively to a collaborative team environment and actively works with others to achieve shared goals, in line with their One Team value. A natural drive to Be The Best continuously improving, staying curious, taking ownership and striving for high-quality outcomes in everything you do. Strong time management and prioritisation skills, especially in a busy and fast-moving environment. Flexible, adaptable and comfortable managing multiple tasks effectively. Commitment to high standards, integrity and Doing The Right Thing in every task. Ability to obtain Counter Terrorist Check (CTC) clearance (must have lived in UK for last 5 years Why Join them? There s never been a more exciting time to join the team. They re undergoing a major transformation as they expand and modernise their airport infrastructure creating new opportunities, investing in better technology, and shaping the future of travel for their region. By joining now, you ll play a key part in building and supporting an improved, more efficient and more resilient airport operation. You ll also be part of a friendly, ambitious organisation that genuinely invests in its people. Alongside a collaborative One Team culture, they offer a range of great benefits, including: Free on-site parking Terminal retail and hospitality discounts Generous pension scheme Life assurance Electric car salary sacrifice scheme Cycle to Work scheme Volunteer days and community initiatives Employee Assistance Programme (EAP) for wellbeing and support Working Location / Environment This role is on-site working at the heart of their operation. You will also need to be available to attend on-site out of hours when on call, ensuring they maintain essential 24/7 system resilience. REF-
