Would you like to kick start your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Partner Management team! The Services Partner Management department focuses on the implementation, administration and continual improvement of the Softcat Partner Programme. As well as this the department is responsible for the engagement between Softcat and all its Services Partners. As part of a growing team, you will have plenty of opportunity to contribute to improvements in process and efficiency, through innovation and idea sharing. Most of the team is based in Marlow and there will be occasional travel to all Softcat locations. Success. The Softcat Way. Softcat is a 1billion+ technology solutions business and trusted partner to names like Apple, Microsoft, and Adobe. Offering a growing portfolio of services including software licensing, cyber security, and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career. Working in Partner Management operations you'll be instrumental to the success and delivery of the Services Partner Programme. As well as this and with the support of your team you'll cover a shared inbox responding to enquires from both internal and external customers. You'll also be responsible for several tasks key to the smooth running of the department. As Partner Management Coordinator, you'll be responsible for: Collate, store and keep up to date the Pipelines from our Partner community on a regular basis Update existing or pre-defined content for Partner Management SharePoint page Ensure all contact data for Partners is kept up to date on all relevant internal tools Support the operations team with the onboarding of new suppliers With the support of the team, respond to enquiries in a shared inbox We'd love you to have: Maintain a positive engagement with other Softcat departments Hard working, diligent and able to prioritise workloads Be an effective communicator and be able to present information to colleagues and partners Proficient use of Microsoft Office applications Have a passion for technology Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. Join us To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at (url removed)/jobs/our-culture/ Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.
07/12/2025
Full time
Would you like to kick start your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Partner Management team! The Services Partner Management department focuses on the implementation, administration and continual improvement of the Softcat Partner Programme. As well as this the department is responsible for the engagement between Softcat and all its Services Partners. As part of a growing team, you will have plenty of opportunity to contribute to improvements in process and efficiency, through innovation and idea sharing. Most of the team is based in Marlow and there will be occasional travel to all Softcat locations. Success. The Softcat Way. Softcat is a 1billion+ technology solutions business and trusted partner to names like Apple, Microsoft, and Adobe. Offering a growing portfolio of services including software licensing, cyber security, and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career. Working in Partner Management operations you'll be instrumental to the success and delivery of the Services Partner Programme. As well as this and with the support of your team you'll cover a shared inbox responding to enquires from both internal and external customers. You'll also be responsible for several tasks key to the smooth running of the department. As Partner Management Coordinator, you'll be responsible for: Collate, store and keep up to date the Pipelines from our Partner community on a regular basis Update existing or pre-defined content for Partner Management SharePoint page Ensure all contact data for Partners is kept up to date on all relevant internal tools Support the operations team with the onboarding of new suppliers With the support of the team, respond to enquiries in a shared inbox We'd love you to have: Maintain a positive engagement with other Softcat departments Hard working, diligent and able to prioritise workloads Be an effective communicator and be able to present information to colleagues and partners Proficient use of Microsoft Office applications Have a passion for technology Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. Join us To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at (url removed)/jobs/our-culture/ Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.
Would you like to kick start your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Partner Management team! The Services Partner Management department focuses on the implementation, administration and continual improvement of the Softcat Partner Programme. As well as this the department is responsible for the engagement between Softcat and all its Services Partners. As part of a growing team, you will have plenty of opportunity to contribute to improvements in process and efficiency, through innovation and idea sharing. Most of the team is based in Marlow and there will be occasional travel to all Softcat locations. Success. The Softcat Way. Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft, and Adobe. Offering a growing portfolio of services including software licensing, cyber security, and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career. Working in Partner Management operations you'll be instrumental to the success and delivery of the Services Partner Programme. As well as this and with the support of your team you'll cover a shared inbox responding to enquires from both internal and external customers. You'll also be responsible for several tasks key to the smooth running of the department. As Partner Management Coordinator, you'll be responsible for: Collate, store and keep up to date the Pipelines from our Partner community on a regular basis Update existing or pre-defined content for Partner Management SharePoint page Ensure all contact data for Partners is kept up to date on all relevant internal tools Support the operations team with the onboarding of new suppliers With the support of the team, respond to enquiries in a shared inbox We'd love you to have: Maintain a positive engagement with other Softcat departments Hard working, diligent and able to prioritise workloads Be an effective communicator and be able to present information to colleagues and partners Proficient use of Microsoft Office applications Have a passion for technology Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. Join us To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.
07/12/2025
Full time
Would you like to kick start your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Partner Management team! The Services Partner Management department focuses on the implementation, administration and continual improvement of the Softcat Partner Programme. As well as this the department is responsible for the engagement between Softcat and all its Services Partners. As part of a growing team, you will have plenty of opportunity to contribute to improvements in process and efficiency, through innovation and idea sharing. Most of the team is based in Marlow and there will be occasional travel to all Softcat locations. Success. The Softcat Way. Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft, and Adobe. Offering a growing portfolio of services including software licensing, cyber security, and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career. Working in Partner Management operations you'll be instrumental to the success and delivery of the Services Partner Programme. As well as this and with the support of your team you'll cover a shared inbox responding to enquires from both internal and external customers. You'll also be responsible for several tasks key to the smooth running of the department. As Partner Management Coordinator, you'll be responsible for: Collate, store and keep up to date the Pipelines from our Partner community on a regular basis Update existing or pre-defined content for Partner Management SharePoint page Ensure all contact data for Partners is kept up to date on all relevant internal tools Support the operations team with the onboarding of new suppliers With the support of the team, respond to enquiries in a shared inbox We'd love you to have: Maintain a positive engagement with other Softcat departments Hard working, diligent and able to prioritise workloads Be an effective communicator and be able to present information to colleagues and partners Proficient use of Microsoft Office applications Have a passion for technology Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. Join us To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.
Would you like to kick start your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Partner Management team! The Services Partner Management department focuses on the implementation, administration and continual improvement of the Softcat Partner Programme. As well as this the department is responsible for the engagement between Softcat and all its Services Partners. As part of a growing team, you will have plenty of opportunity to contribute to improvements in process and efficiency, through innovation and idea sharing. Most of the team is based in Marlow and there will be occasional travel to all Softcat locations. Success. The Softcat Way. Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft, and Adobe. Offering a growing portfolio of services including software licensing, cyber security, and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career. Working in Partner Management operations you'll be instrumental to the success and delivery of the Services Partner Programme. As well as this and with the support of your team you'll cover a shared inbox responding to enquires from both internal and external customers. You'll also be responsible for several tasks key to the smooth running of the department. As Partner Management Coordinator, you'll be responsible for: Collate, store and keep up to date the Pipelines from our Partner community on a regular basis Update existing or pre-defined content for Partner Management SharePoint page Ensure all contact data for Partners is kept up to date on all relevant internal tools Support the operations team with the onboarding of new suppliers With the support of the team, respond to enquiries in a shared inbox We'd love you to have: Maintain a positive engagement with other Softcat departments Hard working, diligent and able to prioritise workloads Be an effective communicator and be able to present information to colleagues and partners Proficient use of Microsoft Office applications Have a passion for technology Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. Join us To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.
07/12/2025
Full time
Would you like to kick start your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Partner Management team! The Services Partner Management department focuses on the implementation, administration and continual improvement of the Softcat Partner Programme. As well as this the department is responsible for the engagement between Softcat and all its Services Partners. As part of a growing team, you will have plenty of opportunity to contribute to improvements in process and efficiency, through innovation and idea sharing. Most of the team is based in Marlow and there will be occasional travel to all Softcat locations. Success. The Softcat Way. Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft, and Adobe. Offering a growing portfolio of services including software licensing, cyber security, and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career. Working in Partner Management operations you'll be instrumental to the success and delivery of the Services Partner Programme. As well as this and with the support of your team you'll cover a shared inbox responding to enquires from both internal and external customers. You'll also be responsible for several tasks key to the smooth running of the department. As Partner Management Coordinator, you'll be responsible for: Collate, store and keep up to date the Pipelines from our Partner community on a regular basis Update existing or pre-defined content for Partner Management SharePoint page Ensure all contact data for Partners is kept up to date on all relevant internal tools Support the operations team with the onboarding of new suppliers With the support of the team, respond to enquiries in a shared inbox We'd love you to have: Maintain a positive engagement with other Softcat departments Hard working, diligent and able to prioritise workloads Be an effective communicator and be able to present information to colleagues and partners Proficient use of Microsoft Office applications Have a passion for technology Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. Join us To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.
ERP Deployment Coordinator / Systems Administrator Location: Aberdeen Position: Full-Time, Permanent About the Role First Achieve are proud to be recruiting on behalf of a leading engineering and service organisation for an experienced ERP Deployment Coordinator / Systems Administrator. This is a pivotal role supporting the implementation of a new company-wide Cloud ERP system. You will play a central part in driving digital transformation-coordinating deployment, optimising cross-departmental workflows, and ensuring seamless integration across engineering, service, and sales functions. We're looking for a technology-driven professional with a background in service, production, or warehousing systems, and a passion for improving efficiency through digital innovation. Key Responsibilities Support the planning, rollout, and integration of a new ERP system across all departments. Collaborate with engineering, service, and sales teams to align workflows and data structures. Maintain and enhance ERP and Microsoft 365 environments post-deployment. Develop and manage SharePoint-based collaboration and document storage systems. Automate processes using Microsoft Power Platform tools (Power Apps, Power Automate). Coordinate data architecture across ERP, document management, and workflow systems. Support structured change management including documentation, rollback plans, and user communication. Lead troubleshooting and root cause analysis, liaising with internal IT and vendors. Support development of training and competency systems within Microsoft 365 environments. Document system architecture, integrations, and workflows for long-term scalability. Ensure data integrity, access control, and compliance across all connected systems. Desirable Skills & Experience Experience within a service or production environment (valve service experience advantageous). Strong technical, computing, and integration skills. Proven track record in ERP deployment or development with a company-wide focus. Familiarity with Microsoft 365 administration and SharePoint management. Ability to lead cross-functional teams toward unified ERP solutions. Experience in digitisation, automation, and technology integration projects. Proactive and methodical approach to system improvement and maintenance. Beneficial Background Background in Mechanical or Production Engineering. Hands-on experience implementing ERP systems from inception to rollout. Combined engineering and IT expertise. Understanding of database structures, integrations, and optimisation. Working knowledge of Microsoft Power Platform tools. What We Offer Competitive salary package. Comprehensive training and onboarding. Supportive, team-oriented working environment. Opportunities for career growth and professional development. Optional electric vehicle scheme. Free gym membership. Private medical care options.
05/12/2025
Full time
ERP Deployment Coordinator / Systems Administrator Location: Aberdeen Position: Full-Time, Permanent About the Role First Achieve are proud to be recruiting on behalf of a leading engineering and service organisation for an experienced ERP Deployment Coordinator / Systems Administrator. This is a pivotal role supporting the implementation of a new company-wide Cloud ERP system. You will play a central part in driving digital transformation-coordinating deployment, optimising cross-departmental workflows, and ensuring seamless integration across engineering, service, and sales functions. We're looking for a technology-driven professional with a background in service, production, or warehousing systems, and a passion for improving efficiency through digital innovation. Key Responsibilities Support the planning, rollout, and integration of a new ERP system across all departments. Collaborate with engineering, service, and sales teams to align workflows and data structures. Maintain and enhance ERP and Microsoft 365 environments post-deployment. Develop and manage SharePoint-based collaboration and document storage systems. Automate processes using Microsoft Power Platform tools (Power Apps, Power Automate). Coordinate data architecture across ERP, document management, and workflow systems. Support structured change management including documentation, rollback plans, and user communication. Lead troubleshooting and root cause analysis, liaising with internal IT and vendors. Support development of training and competency systems within Microsoft 365 environments. Document system architecture, integrations, and workflows for long-term scalability. Ensure data integrity, access control, and compliance across all connected systems. Desirable Skills & Experience Experience within a service or production environment (valve service experience advantageous). Strong technical, computing, and integration skills. Proven track record in ERP deployment or development with a company-wide focus. Familiarity with Microsoft 365 administration and SharePoint management. Ability to lead cross-functional teams toward unified ERP solutions. Experience in digitisation, automation, and technology integration projects. Proactive and methodical approach to system improvement and maintenance. Beneficial Background Background in Mechanical or Production Engineering. Hands-on experience implementing ERP systems from inception to rollout. Combined engineering and IT expertise. Understanding of database structures, integrations, and optimisation. Working knowledge of Microsoft Power Platform tools. What We Offer Competitive salary package. Comprehensive training and onboarding. Supportive, team-oriented working environment. Opportunities for career growth and professional development. Optional electric vehicle scheme. Free gym membership. Private medical care options.
Digital Service Manager - Interim role until March 2026 Mansfield Full Time Contract - March 2026 TurnerFox are recruiting for an experienced Interim Digital Service Manager to join a forward-thinking Digital team. If you're confident managing suppliers, improving services and keeping things running smoothly, this could be a great fit! The Role of Digital Service Manager Assist with developing, managing and scheduling Changes with the business and technical teams. Programming Requests for changes from the business in ITSM tool. Developing, documenting and updating processes and procedures Helping to develop and populate our Service Catalogue. Working with the Service Desk on initiatives, Ensuring Digital services are operating to expected levels, develop the Service Desk and boost first-time fix rates Assist knowledge transfer to the Service Coordinator Supporting with the implementation of a new ITAM system to improve management of end of life / support milestones for our systems. What We Need for the role of Digital Service Manager Strong Digital Service Management experience Degree in IT / Business or suitably qualified by experience Great communicator with solid problem-solving skills Understanding of software development/testing (Scrum) Experience managing Contracts & SLAs Knowledge of TOPdesk, JIRA or similar tools ITIL Foundation (essential) ITIL Lifecycle course / ITIL Expert (an advantage) PRINCE2 or project experience Public sector experience would be an advantage Must be available on an interim basis If you're ready for your next step and want to join a supportive, proactive team, apply now! Unfortunately, due to the volume of applications received we are unable to respond with feedback to all applicants. If you have not heard from us via telephone or email within 3 days, please assume that your application has been unsuccessful on this occasion. Thank you for applying with us. TurnerFox Recruitment Team
02/12/2025
Contractor
Digital Service Manager - Interim role until March 2026 Mansfield Full Time Contract - March 2026 TurnerFox are recruiting for an experienced Interim Digital Service Manager to join a forward-thinking Digital team. If you're confident managing suppliers, improving services and keeping things running smoothly, this could be a great fit! The Role of Digital Service Manager Assist with developing, managing and scheduling Changes with the business and technical teams. Programming Requests for changes from the business in ITSM tool. Developing, documenting and updating processes and procedures Helping to develop and populate our Service Catalogue. Working with the Service Desk on initiatives, Ensuring Digital services are operating to expected levels, develop the Service Desk and boost first-time fix rates Assist knowledge transfer to the Service Coordinator Supporting with the implementation of a new ITAM system to improve management of end of life / support milestones for our systems. What We Need for the role of Digital Service Manager Strong Digital Service Management experience Degree in IT / Business or suitably qualified by experience Great communicator with solid problem-solving skills Understanding of software development/testing (Scrum) Experience managing Contracts & SLAs Knowledge of TOPdesk, JIRA or similar tools ITIL Foundation (essential) ITIL Lifecycle course / ITIL Expert (an advantage) PRINCE2 or project experience Public sector experience would be an advantage Must be available on an interim basis If you're ready for your next step and want to join a supportive, proactive team, apply now! Unfortunately, due to the volume of applications received we are unable to respond with feedback to all applicants. If you have not heard from us via telephone or email within 3 days, please assume that your application has been unsuccessful on this occasion. Thank you for applying with us. TurnerFox Recruitment Team
Housing and Land The Housing and Land directorate is responsible for the Mayor's plans to deliver new and improved homes and strong communities. Working closely with boroughs and partners, we manage the Mayor's housing investment programmes and land and property assets to support the building of affordable homes, job creation and regeneration. About the team The housing crisis is one of the greatest challenges facing the capital - and the Mayor of London is committed to tackling it. The scale of the challenge is huge and the Greater London Authority (GLA) is working hard to address the housing shortage focusing on affordable housing and providing help for people feeling the effects of the housing crisis across London. The Programme Team is based in the Housing Land directorate within the GLA. The directorate consists of around 200 people split between housing delivery, policy, land-based development and support teams. Our overall aim is to deliver the Mayor's housing objectives and improve the lives of Londoners through the work that we do. The Programme Team consists of three senior managers, four senior programme co-ordinators, two programme managers and a reporting analyst. The team is led by the Head of Programme Management and we support the whole directorate to deliver the Mayor's housing and land objectives. We're a small and well-respected team in the wider GLA and directorate and our focus is always to help improve areas that support delivery of housing programmes. About the role We have an exciting opportunity for an enthusiastic and committed person to join the GLA's Housing and Land Directorate. We are looking for a Senior Programme Co-ordinator to join our Programme Team and work on all aspects of programme management for affordable housing programmes within the Mayor's housing and land portfolio. This vacancy is for a fixed term position for 18 months. The role would suit someone with experience of working on large scale programmes, with a flair for insightful data analysis and experience in developing procedures and processes that continually improve reporting and monitoring. Our ideal candidate is self-motivated and proactive, can manage multiple programmes in a fast paced and changing environment and can demonstrate excellent attention to detail. You will have the ability to manage relationships across a range of stakeholders and colleagues with different backgrounds and experience. You will be used to working in a team environment, sharing ideas, and developing innovative approaches to improve processes and delivery in an open and collaborative way. We are looking for someone who is confident in using data and analysing information to create robust and effective management reports and tools that will help the directorate to deliver programmes. You should be able to create tools and functions using Excel or other data management software and be able to demonstrate proven problem-solving and analytical abilities. Well-developed communication skills would assist you to develop and implement operational guidance and translate analysis from large and complex programmes into clear messages and recommendations for colleagues and senior staff to deliver organisational objectives. The ideal candidate should have a strong background in the use of data management tools such as JasperSoft, Business Objects, Power BI or similar, plus advanced-level experience with Excel alongside excellent communication skills and a genuine commitment to team working. Whilst knowledge of housing, construction or land development would be beneficial, they are not essential and we welcome applications from candidates with experience in other relevant sectors to bring applicable expertise to this role. The GLA team has a comprehensive training and induction programme to get you up to speed on the key issues related to the role, coupled with wider learning and development to promote individual growth and expertise. What your day will look like Lead on preparing information and analysis to help senior management and operational staff monitor and deliver against the Mayor's housing targets. Prepare and provide recommendations to senior staff and other stakeholders to keep programmes on track and look ahead to what's needed for future housing delivery. Liaise with internal and external stakeholders to understand and follow up on requirements for programme management. Liaise with project managers and delivery teams to assess impacts and risk on projects that will impact on the Mayor's delivery of targets. Prepare reports and dashboards showing progress against targets and corresponding operational guidance to support internal and external stakeholders. Skills, knowledge and experience To be considered for the role you must meet the following essential criteria: Technical competency Management level (or applicable) experience of leading on developing new approaches and policies, including the implementation of bespoke data management functions, to ensure delivery of targets for large investment programmes. Advanced level, demonstrable experience in the use of data management tools such as JasperSoft, Business Objects, Excel, or other equivalent analysis systems to develop accurate tailored reports for senior management and operational staff to achieve corporate targets. Behavioural Competencies: The competencies listed below are focused to this role and will be used for shortlisting and interview purposes. Please ensure you reflect these areas in your application. Problem Solving analysing and interpreting situations from a variety of viewpoints and finding creative, workable, and timely solutions. See competency framework linked below for level 3 indicators of effective performance. Research and Analysis gathering intelligence (information, opinion, and data) from varied sources, making sense of it, testing its validity and drawing conclusions that can lead to practical benefits. See competency framework linked below for level 3 indicators of effective performance. Planning and Organising thinking ahead, managing time, priorities, and risk, and developing structured and efficient approaches to deliver work on time and to a high standard. See competency framework linked below for level 2 indicators of effective performance. Communicating and Influencing presenting information and arguments clearly and convincingly so that others see us as credible and articulate and engage with us. See competency framework linked below for level 3 indicators of effective performance. Strategic Thinking using an understanding of the bigger picture to uncover potential challenges and opportunities for the long term and turning these into a compelling vision for action. See competency framework linked below for level 3 indicators of effective performance. Further generic details about the GLA Competency Framework Guidelines can be found at the following link: GLA competency framework. This includes further information about each competency listed above and the different level indicators. JOB DESCRIPTION: A job description for the Senior Programme Co-ordinator role is available at the following link: Senior programme coordinator London City Hall How to apply If you would like to apply for the role you will need to submit the following: Up to date CV Personal statement with a maximum of 1500 words. Please ensure you address how you demonstrate the essential criteria outlined above in the advert. Please ensure your CV and Personal Statement have a maximum file size of 1.5MB each and upload your Personal Statement to the 'CV and Cover Letters' section' of the form, ensuring you address the technical requirements and competencies in your Personal Statement. Word or PDF format preferred and do not include any photographs or images. Please ensure your CV and Personal Statement are saved with the job reference number as part of the naming convention (E.g., "CV - applicant name - 012345) As part of GLA's continuing commitment to be an inclusive and equal opportunity employer we will be removing personal identifiable information from CVs and Personal Statements that could cause discrimination. If you have questions about the role If you wish to talk to someone about the role Dominic Ping would be happy to arrange for you to speak someone team about the role. Please contact them at If you have any questions about the recruitment process, contact the who support the GLA with recruitment. Assessment process Once you have submitted an application, your details will be reviewed by a panel. If shortlisted, you'll be invited to an interview/assessment. The interview/assessment date will be taking place Mid-January 2026. Equality, diversity and inclusion London's diversity is its biggest asset, and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. . click apply for full job details
22/11/2025
Full time
Housing and Land The Housing and Land directorate is responsible for the Mayor's plans to deliver new and improved homes and strong communities. Working closely with boroughs and partners, we manage the Mayor's housing investment programmes and land and property assets to support the building of affordable homes, job creation and regeneration. About the team The housing crisis is one of the greatest challenges facing the capital - and the Mayor of London is committed to tackling it. The scale of the challenge is huge and the Greater London Authority (GLA) is working hard to address the housing shortage focusing on affordable housing and providing help for people feeling the effects of the housing crisis across London. The Programme Team is based in the Housing Land directorate within the GLA. The directorate consists of around 200 people split between housing delivery, policy, land-based development and support teams. Our overall aim is to deliver the Mayor's housing objectives and improve the lives of Londoners through the work that we do. The Programme Team consists of three senior managers, four senior programme co-ordinators, two programme managers and a reporting analyst. The team is led by the Head of Programme Management and we support the whole directorate to deliver the Mayor's housing and land objectives. We're a small and well-respected team in the wider GLA and directorate and our focus is always to help improve areas that support delivery of housing programmes. About the role We have an exciting opportunity for an enthusiastic and committed person to join the GLA's Housing and Land Directorate. We are looking for a Senior Programme Co-ordinator to join our Programme Team and work on all aspects of programme management for affordable housing programmes within the Mayor's housing and land portfolio. This vacancy is for a fixed term position for 18 months. The role would suit someone with experience of working on large scale programmes, with a flair for insightful data analysis and experience in developing procedures and processes that continually improve reporting and monitoring. Our ideal candidate is self-motivated and proactive, can manage multiple programmes in a fast paced and changing environment and can demonstrate excellent attention to detail. You will have the ability to manage relationships across a range of stakeholders and colleagues with different backgrounds and experience. You will be used to working in a team environment, sharing ideas, and developing innovative approaches to improve processes and delivery in an open and collaborative way. We are looking for someone who is confident in using data and analysing information to create robust and effective management reports and tools that will help the directorate to deliver programmes. You should be able to create tools and functions using Excel or other data management software and be able to demonstrate proven problem-solving and analytical abilities. Well-developed communication skills would assist you to develop and implement operational guidance and translate analysis from large and complex programmes into clear messages and recommendations for colleagues and senior staff to deliver organisational objectives. The ideal candidate should have a strong background in the use of data management tools such as JasperSoft, Business Objects, Power BI or similar, plus advanced-level experience with Excel alongside excellent communication skills and a genuine commitment to team working. Whilst knowledge of housing, construction or land development would be beneficial, they are not essential and we welcome applications from candidates with experience in other relevant sectors to bring applicable expertise to this role. The GLA team has a comprehensive training and induction programme to get you up to speed on the key issues related to the role, coupled with wider learning and development to promote individual growth and expertise. What your day will look like Lead on preparing information and analysis to help senior management and operational staff monitor and deliver against the Mayor's housing targets. Prepare and provide recommendations to senior staff and other stakeholders to keep programmes on track and look ahead to what's needed for future housing delivery. Liaise with internal and external stakeholders to understand and follow up on requirements for programme management. Liaise with project managers and delivery teams to assess impacts and risk on projects that will impact on the Mayor's delivery of targets. Prepare reports and dashboards showing progress against targets and corresponding operational guidance to support internal and external stakeholders. Skills, knowledge and experience To be considered for the role you must meet the following essential criteria: Technical competency Management level (or applicable) experience of leading on developing new approaches and policies, including the implementation of bespoke data management functions, to ensure delivery of targets for large investment programmes. Advanced level, demonstrable experience in the use of data management tools such as JasperSoft, Business Objects, Excel, or other equivalent analysis systems to develop accurate tailored reports for senior management and operational staff to achieve corporate targets. Behavioural Competencies: The competencies listed below are focused to this role and will be used for shortlisting and interview purposes. Please ensure you reflect these areas in your application. Problem Solving analysing and interpreting situations from a variety of viewpoints and finding creative, workable, and timely solutions. See competency framework linked below for level 3 indicators of effective performance. Research and Analysis gathering intelligence (information, opinion, and data) from varied sources, making sense of it, testing its validity and drawing conclusions that can lead to practical benefits. See competency framework linked below for level 3 indicators of effective performance. Planning and Organising thinking ahead, managing time, priorities, and risk, and developing structured and efficient approaches to deliver work on time and to a high standard. See competency framework linked below for level 2 indicators of effective performance. Communicating and Influencing presenting information and arguments clearly and convincingly so that others see us as credible and articulate and engage with us. See competency framework linked below for level 3 indicators of effective performance. Strategic Thinking using an understanding of the bigger picture to uncover potential challenges and opportunities for the long term and turning these into a compelling vision for action. See competency framework linked below for level 3 indicators of effective performance. Further generic details about the GLA Competency Framework Guidelines can be found at the following link: GLA competency framework. This includes further information about each competency listed above and the different level indicators. JOB DESCRIPTION: A job description for the Senior Programme Co-ordinator role is available at the following link: Senior programme coordinator London City Hall How to apply If you would like to apply for the role you will need to submit the following: Up to date CV Personal statement with a maximum of 1500 words. Please ensure you address how you demonstrate the essential criteria outlined above in the advert. Please ensure your CV and Personal Statement have a maximum file size of 1.5MB each and upload your Personal Statement to the 'CV and Cover Letters' section' of the form, ensuring you address the technical requirements and competencies in your Personal Statement. Word or PDF format preferred and do not include any photographs or images. Please ensure your CV and Personal Statement are saved with the job reference number as part of the naming convention (E.g., "CV - applicant name - 012345) As part of GLA's continuing commitment to be an inclusive and equal opportunity employer we will be removing personal identifiable information from CVs and Personal Statements that could cause discrimination. If you have questions about the role If you wish to talk to someone about the role Dominic Ping would be happy to arrange for you to speak someone team about the role. Please contact them at If you have any questions about the recruitment process, contact the who support the GLA with recruitment. Assessment process Once you have submitted an application, your details will be reviewed by a panel. If shortlisted, you'll be invited to an interview/assessment. The interview/assessment date will be taking place Mid-January 2026. Equality, diversity and inclusion London's diversity is its biggest asset, and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. . click apply for full job details
Head of Study Programme Reports to: Executive director (ED) Direct reports: Education programme manager, exam and research paper (RP) coordinator, North America administrator, Australasia administrator Salary: £55,000 - £60,000, depending on experience Application process: Apply with a covering letter and CV, outlining how your skills and experience apply to those outlined in the role description Apply by: 7 December (midnight, UK time) Phone interviews: W/C 8 December Final interview: 18 December Scope of the Role The head of study programme is responsible for the global delivery of the Master of Wine (MW) study programme and examinations. Within that remit they are responsible for building the membership of the Institute by attracting high calibre potential members and supporting them through the process of becoming Masters of Wine. The head of study programme oversees a team of five, works with a global network of MWs and students and is a member of the IMW's senior management team. The role requires regular travel and working during evening/weekends to attend and oversee the events related to the MW study programme (introductory courses, seminars, trips). Team management Management of a team of fiver and line management of a team of four including conducting performance reviews, providing feedback and support. Ensuring cross-team planning and collaboration so that deadlines are shared and pressure is managed well over the team Stakeholder management Works with and coordinates highly engaged, volunteer Masters of Wine in all aspects of the study programme and exam. Maintains strong relationships with the Institute of Masters of Wine (IMW) supporters and, where relevant, provides them with opportunities to contribute to the MW study programme. Works with supporters and sponsors and other contributors to develop opportunities for MW students (such as scholarships) and oversee the implementation of these opportunities. Develops a strong understanding of the student body and their perceptions of the programme and exam. Manages MW candidates' expectations globally. Study programme Ensures effective delivery of all study programme events, including course days and seminars. Attends seminars globally every year. Works closely with the study programme committee (SPCom) to continually improve the MW study programme. Main escalation point for students with complaints, issues or requests for special consideration. Represents the IMW at study programme events and in webinars to students. Ensure that the programme is delivered on time and to budget. In collaboration with education programme manager, have oversight of all communication with students, making sure that expectations are clear and well understood. Recruitment and admissions Work with the marketing and events manager to oversee the marketing and communication of education programme across all channels. Oversight of recruitment and admissions process, supporting education programme manager to ensure that the process is efficient and effective. With education programme manager, supports admissions committee (AdCom) to recruit strong candidates to the MW study programme. Examination Oversees the work of the exam and RP coordinator to ensure the effective, high-quality delivery of the annual examinations (stage one assessment, stage two exam and research paper). Final quality assurance of all examination-related administration, including: production of examination papers, distribution of scripts, exam software set up, results, announcement, etc. Producing reports on final exam results for exam and study programme board (ESPB), chief examiner and ED. Ensures that exam policies and procedures are up-to-date, understood and implemented consistently across all regions, including oversight of the appeals process. Ensures any examination software functions appropriately. Wine procurement and management Working alongside education officer, procure wines required for the MW study programme on a yearly basis, ensuring good value for money. Ensure operation efficiency in wine procurement, storage and shipping, making sure that wines arrive promptly and in good condition. Software and technology Responsible for maintenance of IMW's student database and ensuring clean and accurate data entered for all students both present and historical. Accountable for effective use of technology at all student events. Developing systems that improve student experience. Working with communications team, ensuring the student website is kept up to date and is easy to use and navigate. Working with operations manager, accountable for continuous improvement of the use of software used to manage the study programme. Ensuring team are well trained in how to use relevant technology. Budgets Working with the finance team, sets and agrees the yearly budget. Manages the budget for study programme and exam, ensuring careful financial management. Working with operations manager, increase operational and budgetary efficiencies to ensure that study programme can manage costs over the longer term. Committees Sits on, and secretariat to ESPB, ensuring that they are well supported to set the overall study programme strategy, and make continual improvement. Sit on other relevant committees: Admissions committee (AdCom) education committee (EdCom) and the examination committee (ExamCom). Facilitates the efficient operation of all committees listed above. Continuous Improvement In collaboration with ED and operations manager, recommends and implements changes in the delivery of the study programme to improve quality of delivery. Takes technical lead on developing the education and examination strategy. Keeps the Institute up to date with education and examination best practices. Ensures that policies and procedures are developed to respond to global changes. Works with the ED to maintain the Institute's relevance to the global wine industry. Identifies policy areas relating to the study programme or the examination that need development and to develop new or improved policies. In collaboration with operations manager, improves use of software and technology. The head of study programme will also support across wider IMW projects where required. Person specification Significant experience leading complex educational programmes or examinations delivered across multiple locations. Significant experience of stakeholder management working with high-level, industry leading experts in a creative and engaging way. Proven track record of delivering complex and multifaceted projects on time and within budget. Experience of managing successful teams within dynamic and changing environments. High level data analysis skills. Ability to work under pressure and on own initiative. Experience of working and travelling internationally. Experience of using the latest technology to enhance educational delivery. An effective communicator with the ability to adapt style to suit audience. High degree of emotional and cultural intelligence, diplomacy and organisational awareness. The ability to motivate and enthuse colleagues and stakeholders in meeting high standards and delivering client focused outcomes. Ability to respond to challenges, create and implement novel solutions. Meticulous attention to detail. An interest in the world of wine and a passion for high-quality learning outcomes. The desire to strive towards and maintain outstanding standards for the Institute Experience within the wine industry is not required for this role, however a genuine interest in the subject is essential. A second language is desirable. How to Apply Click on the 'Apply now' button below. Please upload your CV and a cover letter. The closing date for applications is Sunday 7th December 2025.
21/11/2025
Full time
Head of Study Programme Reports to: Executive director (ED) Direct reports: Education programme manager, exam and research paper (RP) coordinator, North America administrator, Australasia administrator Salary: £55,000 - £60,000, depending on experience Application process: Apply with a covering letter and CV, outlining how your skills and experience apply to those outlined in the role description Apply by: 7 December (midnight, UK time) Phone interviews: W/C 8 December Final interview: 18 December Scope of the Role The head of study programme is responsible for the global delivery of the Master of Wine (MW) study programme and examinations. Within that remit they are responsible for building the membership of the Institute by attracting high calibre potential members and supporting them through the process of becoming Masters of Wine. The head of study programme oversees a team of five, works with a global network of MWs and students and is a member of the IMW's senior management team. The role requires regular travel and working during evening/weekends to attend and oversee the events related to the MW study programme (introductory courses, seminars, trips). Team management Management of a team of fiver and line management of a team of four including conducting performance reviews, providing feedback and support. Ensuring cross-team planning and collaboration so that deadlines are shared and pressure is managed well over the team Stakeholder management Works with and coordinates highly engaged, volunteer Masters of Wine in all aspects of the study programme and exam. Maintains strong relationships with the Institute of Masters of Wine (IMW) supporters and, where relevant, provides them with opportunities to contribute to the MW study programme. Works with supporters and sponsors and other contributors to develop opportunities for MW students (such as scholarships) and oversee the implementation of these opportunities. Develops a strong understanding of the student body and their perceptions of the programme and exam. Manages MW candidates' expectations globally. Study programme Ensures effective delivery of all study programme events, including course days and seminars. Attends seminars globally every year. Works closely with the study programme committee (SPCom) to continually improve the MW study programme. Main escalation point for students with complaints, issues or requests for special consideration. Represents the IMW at study programme events and in webinars to students. Ensure that the programme is delivered on time and to budget. In collaboration with education programme manager, have oversight of all communication with students, making sure that expectations are clear and well understood. Recruitment and admissions Work with the marketing and events manager to oversee the marketing and communication of education programme across all channels. Oversight of recruitment and admissions process, supporting education programme manager to ensure that the process is efficient and effective. With education programme manager, supports admissions committee (AdCom) to recruit strong candidates to the MW study programme. Examination Oversees the work of the exam and RP coordinator to ensure the effective, high-quality delivery of the annual examinations (stage one assessment, stage two exam and research paper). Final quality assurance of all examination-related administration, including: production of examination papers, distribution of scripts, exam software set up, results, announcement, etc. Producing reports on final exam results for exam and study programme board (ESPB), chief examiner and ED. Ensures that exam policies and procedures are up-to-date, understood and implemented consistently across all regions, including oversight of the appeals process. Ensures any examination software functions appropriately. Wine procurement and management Working alongside education officer, procure wines required for the MW study programme on a yearly basis, ensuring good value for money. Ensure operation efficiency in wine procurement, storage and shipping, making sure that wines arrive promptly and in good condition. Software and technology Responsible for maintenance of IMW's student database and ensuring clean and accurate data entered for all students both present and historical. Accountable for effective use of technology at all student events. Developing systems that improve student experience. Working with communications team, ensuring the student website is kept up to date and is easy to use and navigate. Working with operations manager, accountable for continuous improvement of the use of software used to manage the study programme. Ensuring team are well trained in how to use relevant technology. Budgets Working with the finance team, sets and agrees the yearly budget. Manages the budget for study programme and exam, ensuring careful financial management. Working with operations manager, increase operational and budgetary efficiencies to ensure that study programme can manage costs over the longer term. Committees Sits on, and secretariat to ESPB, ensuring that they are well supported to set the overall study programme strategy, and make continual improvement. Sit on other relevant committees: Admissions committee (AdCom) education committee (EdCom) and the examination committee (ExamCom). Facilitates the efficient operation of all committees listed above. Continuous Improvement In collaboration with ED and operations manager, recommends and implements changes in the delivery of the study programme to improve quality of delivery. Takes technical lead on developing the education and examination strategy. Keeps the Institute up to date with education and examination best practices. Ensures that policies and procedures are developed to respond to global changes. Works with the ED to maintain the Institute's relevance to the global wine industry. Identifies policy areas relating to the study programme or the examination that need development and to develop new or improved policies. In collaboration with operations manager, improves use of software and technology. The head of study programme will also support across wider IMW projects where required. Person specification Significant experience leading complex educational programmes or examinations delivered across multiple locations. Significant experience of stakeholder management working with high-level, industry leading experts in a creative and engaging way. Proven track record of delivering complex and multifaceted projects on time and within budget. Experience of managing successful teams within dynamic and changing environments. High level data analysis skills. Ability to work under pressure and on own initiative. Experience of working and travelling internationally. Experience of using the latest technology to enhance educational delivery. An effective communicator with the ability to adapt style to suit audience. High degree of emotional and cultural intelligence, diplomacy and organisational awareness. The ability to motivate and enthuse colleagues and stakeholders in meeting high standards and delivering client focused outcomes. Ability to respond to challenges, create and implement novel solutions. Meticulous attention to detail. An interest in the world of wine and a passion for high-quality learning outcomes. The desire to strive towards and maintain outstanding standards for the Institute Experience within the wine industry is not required for this role, however a genuine interest in the subject is essential. A second language is desirable. How to Apply Click on the 'Apply now' button below. Please upload your CV and a cover letter. The closing date for applications is Sunday 7th December 2025.
Lead Security Engineer Luton 12-month contract Paying up to 90p/h (Inside IR35) ARM is assisting a large Aerospace client who is looking for an experienced Lead Security Engineer who will be responsible for all security aspects of product design, development, verification, and maintenance through all phases of the product lifecycle. Responsibilities : Production of Security Managements Plans, work package descriptions and cost estimates in support of product bids, services and proposals. Undertaking security risk assessments, risk mitigation plans, mitigation gap analysis and preparation of security management documentation for system Accreditation. Defining product security requirements, advising development teams on suitable implementation standards and techniques and overseeing product development activities. Liaison with Security Accreditors and Security Assurance Coordinators in support of security accreditation. Preparation of Protection Profiles, Security Targets and Evaluation Management Plans, and liaison with NCSC and commercial evaluation teams in support of evaluation activities. Preparation of TEMPEST Control Plans, advising development teams on appropriate implementation techniques, and liaising with TEMPEST test facilities. Advising development teams on suitable platform lockdown and configurations, and supporting Penetration test activities. Analysing penetration test results and preparation of remedial action plans. Prepare and implement through life support and maintenance for product security including vulnerability and patch management plans Lead security incident management teams during incident/crisis situations in conjunction with Head of Product Security for EW/FCA Review and maintain corporate product security policies. Deliver product security training to project engineering teams. Experience required: Experience in the development of security solutions for a military &/or commercial products and systems. Graduate degree in relevant engineering, computing or related scientific discipline, and/or evidence of further professional study. Registered NCSC certified professional at senior level or above, or NCSC recognised qualification, e.g. ISC2Certified Information System Security Professional. Knowledge of UK/NATO Information Assurance standards, procedures & systems, including Government Functional Standard GovS 007: Security, HMG IS1&2, ISO27000 series standards, NIST SP800 series standards, JSP440, JSP604, guidance material provided by NCSC, CPNI and NIST. Practical experience of producing Security Accreditation documentation Practical experience of NCSC and Common Criteria security evaluation techniques. Knowledge of current crypto technologies and key management systems Model Base System Engineering (MBSE) knowledge Understanding operating systems, firmware and software security controls and how to apply them. Understanding of existing, current and emerging technologies including cloud, virtualisation and web Excellent verbal & written communication skills. Good team worker with ability to influence and motivate. Positive attitude and drive to improve the business. Ability to obtain SC clearance with UK-eyes only caveat. Enterprise Security Architectures (SABSA, MODAF). Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
02/10/2025
Contractor
Lead Security Engineer Luton 12-month contract Paying up to 90p/h (Inside IR35) ARM is assisting a large Aerospace client who is looking for an experienced Lead Security Engineer who will be responsible for all security aspects of product design, development, verification, and maintenance through all phases of the product lifecycle. Responsibilities : Production of Security Managements Plans, work package descriptions and cost estimates in support of product bids, services and proposals. Undertaking security risk assessments, risk mitigation plans, mitigation gap analysis and preparation of security management documentation for system Accreditation. Defining product security requirements, advising development teams on suitable implementation standards and techniques and overseeing product development activities. Liaison with Security Accreditors and Security Assurance Coordinators in support of security accreditation. Preparation of Protection Profiles, Security Targets and Evaluation Management Plans, and liaison with NCSC and commercial evaluation teams in support of evaluation activities. Preparation of TEMPEST Control Plans, advising development teams on appropriate implementation techniques, and liaising with TEMPEST test facilities. Advising development teams on suitable platform lockdown and configurations, and supporting Penetration test activities. Analysing penetration test results and preparation of remedial action plans. Prepare and implement through life support and maintenance for product security including vulnerability and patch management plans Lead security incident management teams during incident/crisis situations in conjunction with Head of Product Security for EW/FCA Review and maintain corporate product security policies. Deliver product security training to project engineering teams. Experience required: Experience in the development of security solutions for a military &/or commercial products and systems. Graduate degree in relevant engineering, computing or related scientific discipline, and/or evidence of further professional study. Registered NCSC certified professional at senior level or above, or NCSC recognised qualification, e.g. ISC2Certified Information System Security Professional. Knowledge of UK/NATO Information Assurance standards, procedures & systems, including Government Functional Standard GovS 007: Security, HMG IS1&2, ISO27000 series standards, NIST SP800 series standards, JSP440, JSP604, guidance material provided by NCSC, CPNI and NIST. Practical experience of producing Security Accreditation documentation Practical experience of NCSC and Common Criteria security evaluation techniques. Knowledge of current crypto technologies and key management systems Model Base System Engineering (MBSE) knowledge Understanding operating systems, firmware and software security controls and how to apply them. Understanding of existing, current and emerging technologies including cloud, virtualisation and web Excellent verbal & written communication skills. Good team worker with ability to influence and motivate. Positive attitude and drive to improve the business. Ability to obtain SC clearance with UK-eyes only caveat. Enterprise Security Architectures (SABSA, MODAF). Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Lead Security Engineer Luton 12-month contract Paying up to £90p/h (Inside IR35) ARM is assisting a large Aerospace client who is looking for an experienced Lead Security Engineer who will be responsible for all security aspects of product design, development, verification, and maintenance through all phases of the product lifecycle. Responsibilities : Production of Security Managements Plans, work package descriptions and cost estimates in support of product bids, services and proposals. Undertaking security risk assessments, risk mitigation plans, mitigation gap analysis and preparation of security management documentation for system Accreditation. Defining product security requirements, advising development teams on suitable implementation standards and techniques and overseeing product development activities. Liaison with Security Accreditors and Security Assurance Coordinators in support of security accreditation. Preparation of Protection Profiles, Security Targets and Evaluation Management Plans, and liaison with NCSC and commercial evaluation teams in support of evaluation activities. Preparation of TEMPEST Control Plans, advising development teams on appropriate implementation techniques, and liaising with TEMPEST test facilities. Advising development teams on suitable platform lockdown and configurations, and supporting Penetration test activities. Analysing penetration test results and preparation of remedial action plans. Prepare and implement through life support and maintenance for product security including vulnerability and patch management plans Lead security incident management teams during incident/crisis situations in conjunction with Head of Product Security for EW/FCA Review and maintain corporate product security policies. Deliver product security training to project engineering teams. Experience required: Experience in the development of security solutions for a military &/or commercial products and systems. Graduate degree in relevant engineering, computing or related scientific discipline, and/or evidence of further professional study. Registered NCSC certified professional at senior level or above, or NCSC recognised qualification, e.g. ISC2Certified Information System Security Professional. Knowledge of UK/NATO Information Assurance standards, procedures & systems, including Government Functional Standard GovS 007: Security, HMG IS1&2, ISO27000 series standards, NIST SP800 series standards, JSP440, JSP604, guidance material provided by NCSC, CPNI and NIST. Practical experience of producing Security Accreditation documentation Practical experience of NCSC and Common Criteria security evaluation techniques. Knowledge of current crypto technologies and key management systems Model Base System Engineering (MBSE) knowledge Understanding operating systems, firmware and software security controls and how to apply them. Understanding of existing, current and emerging technologies including cloud, virtualisation and web Excellent verbal & written communication skills. Good team worker with ability to influence and motivate. Positive attitude and drive to improve the business. Ability to obtain SC clearance with UK-eyes only caveat. Enterprise Security Architectures (SABSA, MODAF). Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
02/10/2025
Full time
Lead Security Engineer Luton 12-month contract Paying up to £90p/h (Inside IR35) ARM is assisting a large Aerospace client who is looking for an experienced Lead Security Engineer who will be responsible for all security aspects of product design, development, verification, and maintenance through all phases of the product lifecycle. Responsibilities : Production of Security Managements Plans, work package descriptions and cost estimates in support of product bids, services and proposals. Undertaking security risk assessments, risk mitigation plans, mitigation gap analysis and preparation of security management documentation for system Accreditation. Defining product security requirements, advising development teams on suitable implementation standards and techniques and overseeing product development activities. Liaison with Security Accreditors and Security Assurance Coordinators in support of security accreditation. Preparation of Protection Profiles, Security Targets and Evaluation Management Plans, and liaison with NCSC and commercial evaluation teams in support of evaluation activities. Preparation of TEMPEST Control Plans, advising development teams on appropriate implementation techniques, and liaising with TEMPEST test facilities. Advising development teams on suitable platform lockdown and configurations, and supporting Penetration test activities. Analysing penetration test results and preparation of remedial action plans. Prepare and implement through life support and maintenance for product security including vulnerability and patch management plans Lead security incident management teams during incident/crisis situations in conjunction with Head of Product Security for EW/FCA Review and maintain corporate product security policies. Deliver product security training to project engineering teams. Experience required: Experience in the development of security solutions for a military &/or commercial products and systems. Graduate degree in relevant engineering, computing or related scientific discipline, and/or evidence of further professional study. Registered NCSC certified professional at senior level or above, or NCSC recognised qualification, e.g. ISC2Certified Information System Security Professional. Knowledge of UK/NATO Information Assurance standards, procedures & systems, including Government Functional Standard GovS 007: Security, HMG IS1&2, ISO27000 series standards, NIST SP800 series standards, JSP440, JSP604, guidance material provided by NCSC, CPNI and NIST. Practical experience of producing Security Accreditation documentation Practical experience of NCSC and Common Criteria security evaluation techniques. Knowledge of current crypto technologies and key management systems Model Base System Engineering (MBSE) knowledge Understanding operating systems, firmware and software security controls and how to apply them. Understanding of existing, current and emerging technologies including cloud, virtualisation and web Excellent verbal & written communication skills. Good team worker with ability to influence and motivate. Positive attitude and drive to improve the business. Ability to obtain SC clearance with UK-eyes only caveat. Enterprise Security Architectures (SABSA, MODAF). Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Job Title: Project Co-Ordinator & Systems Administrator
Location: Bond Street.
Job Type: Full Time
Job Description: We are looking for a Project Coordinator & Systems Administrator to join our Data and Technology team, which is responsible for developing, maintaining, and improving our data infrastructure, platforms, and products.
As a Project Coordinator & Systems Administrator you will be responsible for supporting the team, coordinating requirements from stakeholders, and implementing system workflows. A highly proficient Project Co-Ordinator & Systems Administrator will come into the team at a time of exciting change, with the chance to really impact the future of our business through owning delivery and co-ordination of projects, resource management and stakeholder management. The individual will be involved with reviewing and documenting business requirements, building solutions and implementation, as well as co-ordinating resources for on-going client support, training and improvements.
Key Responsibilities:
Coordinate and monitor project progress and highlight issues that arise
Work with the Project Manager to eliminate blockers
Assist the Project Manager in assigning team tasks and schedule management
Administrative support for Group Director of Data & Technology
Help maintain project documentation, plans, and reports
Manage team expenses and upload invoices
Diary and time management across all team members
Prepare and distribute agenda and presentations for meetings and events.
Meeting minutes and note taking for internal and external stakeholders
Take note of any action points relevant to the team and ensure they have been completed
Oversee and first responder for the support management system used both internally and for 3rd party clients
Liaise with the other teams across the business
Liaise and communicate with stakeholders and third parties clearly, concisely and professionally
Oversee Company Intranet administration- SharePoint
Support the team with troubleshooting technical system issues
Maintain training documentation for system use.
Document and user system configurations, policies, and procedures i.e. Staff onboarding and offboarding, uploading documents on intranet etc
Identify that all the necessary information is in the support tickets before escalating issues and request further information if necessary
Solve common user errors
Establish a core understanding of internal systems & processes (including HubSpot, Airtable, Microsoft)
Understand pain points from clients, looking at ways of improving and implementing.
Essential Skills & Qualifications:
Self-motivated, enthusiastic and disciplined with ability to set and meet goals.
Ability to challenge and be challenged.
High level of attention to detail.
Experience in working in an environment that is dynamic and fast paced.
Can demonstrate the ability to build excellent relationships with all areas of the business, including senior management.
Good organisational skills, able to work to deadlines, including multitasking, time-management and being efficient
Able to communicate effectively and clearly in writing and verbally, including drafting correspondence and documents and good presentation skills.
Proficient in Microsoft Excel, PowerPoint
A keen desire to provide innovative solutions and enjoys empowering the organisation as a whole
Proven work experience as a Project Coordinator or similar role
Experience in system support, monitoring & troubleshooting
Strong client-facing and teamwork skills
Strong understanding of IT systems and the ability to troubleshoot and resolve common technical issues.
The ability to think outside of the immediate task and constantly look at ways of improving processes
Desirable:
Experience in working Agile.
Experience with enterprise CRM solutions like Salesforce/HubSpot or similar
Experience with business intelligence and reporting tools like Tableau, PowerBI or similar
Experience with property management software MRI Qube, Yardi or similar
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
01/06/2025
Job Title: Project Co-Ordinator & Systems Administrator
Location: Bond Street.
Job Type: Full Time
Job Description: We are looking for a Project Coordinator & Systems Administrator to join our Data and Technology team, which is responsible for developing, maintaining, and improving our data infrastructure, platforms, and products.
As a Project Coordinator & Systems Administrator you will be responsible for supporting the team, coordinating requirements from stakeholders, and implementing system workflows. A highly proficient Project Co-Ordinator & Systems Administrator will come into the team at a time of exciting change, with the chance to really impact the future of our business through owning delivery and co-ordination of projects, resource management and stakeholder management. The individual will be involved with reviewing and documenting business requirements, building solutions and implementation, as well as co-ordinating resources for on-going client support, training and improvements.
Key Responsibilities:
Coordinate and monitor project progress and highlight issues that arise
Work with the Project Manager to eliminate blockers
Assist the Project Manager in assigning team tasks and schedule management
Administrative support for Group Director of Data & Technology
Help maintain project documentation, plans, and reports
Manage team expenses and upload invoices
Diary and time management across all team members
Prepare and distribute agenda and presentations for meetings and events.
Meeting minutes and note taking for internal and external stakeholders
Take note of any action points relevant to the team and ensure they have been completed
Oversee and first responder for the support management system used both internally and for 3rd party clients
Liaise with the other teams across the business
Liaise and communicate with stakeholders and third parties clearly, concisely and professionally
Oversee Company Intranet administration- SharePoint
Support the team with troubleshooting technical system issues
Maintain training documentation for system use.
Document and user system configurations, policies, and procedures i.e. Staff onboarding and offboarding, uploading documents on intranet etc
Identify that all the necessary information is in the support tickets before escalating issues and request further information if necessary
Solve common user errors
Establish a core understanding of internal systems & processes (including HubSpot, Airtable, Microsoft)
Understand pain points from clients, looking at ways of improving and implementing.
Essential Skills & Qualifications:
Self-motivated, enthusiastic and disciplined with ability to set and meet goals.
Ability to challenge and be challenged.
High level of attention to detail.
Experience in working in an environment that is dynamic and fast paced.
Can demonstrate the ability to build excellent relationships with all areas of the business, including senior management.
Good organisational skills, able to work to deadlines, including multitasking, time-management and being efficient
Able to communicate effectively and clearly in writing and verbally, including drafting correspondence and documents and good presentation skills.
Proficient in Microsoft Excel, PowerPoint
A keen desire to provide innovative solutions and enjoys empowering the organisation as a whole
Proven work experience as a Project Coordinator or similar role
Experience in system support, monitoring & troubleshooting
Strong client-facing and teamwork skills
Strong understanding of IT systems and the ability to troubleshoot and resolve common technical issues.
The ability to think outside of the immediate task and constantly look at ways of improving processes
Desirable:
Experience in working Agile.
Experience with enterprise CRM solutions like Salesforce/HubSpot or similar
Experience with business intelligence and reporting tools like Tableau, PowerBI or similar
Experience with property management software MRI Qube, Yardi or similar
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
Capgemini Engineering are looking for a Project Coordinator to work in our Stevenage Office. Capgemini Engineering has been operating in the Life Sciences industry as a major technological innovator by delivering engineering, IT and consulting services & solutions across the entire healthcare value chain . We offer you an inspiring career opportunity to help our clients supporting the next challenges of innovation & efficiency faced by the next generation of healthcare With Capgemini Engineering you will be fundamental to our ability to deliver to our customers and clients. Our customer expectations are high; as such we are looking for adaptive and driven candidates to deliver on time to required quality. Due to the nature of the assignments undertaken you will work in an environment that promotes autonomy and initiative, requiring a flexible can-do attitude. Above all, you will have a desire to progress and deliver success for our customers. You will possess creative problem-solving skills in a team environment and comfortable with communicating clearly and efficiently throughout varying levels of both the customer and Capgemini Engineering businesses. Drive the Project Management activities (Planning / action log / Issues / Risks / Budget preparation and monitoring) linked to the implementation of a series of next generation Image Analysis systems on the GSK Vx IT network Other key responsibilities include: The listed activities and deliverables are required for UK and also a higher-level alignment/coordination with Belgium,Marburg and RDC Italy Day-to-day coordination of the project until completion criteria are met Coaching on-the-job of a junior Project Manager, that will be part of the project team Oversight of the coordination and administration of the project. It includes planning, organizing, leading and controlling activities, as well as identifying the resource gap/needs. Maintain up-to-date a project roadmap (high-level view of key milestones and decision points) Develop and manage Risks and Issues of the project Manage action log, drive and monitor progress Prepare all documents related to the execution of the project Maintain and optimize where possible the governance structure to efficiently drive progress and communicate to broad range of stakeholders Your Profile Minimum Bachelor degree in Life Sciences or Computer Science At least 2 years of relevant experience in at least one relevant experience as Project/Product Manager and/or Business Analyst in an IT environment Ability to manage own time to meet agreed short-term targets Ensure coherence between contributions and/or quality of final results Experience: Must Have At least one relevant experience as Project/Product Manager and/or Business Analyst in an IT environment with collection and formalization of business requirements; Proven experience and expertise with business requirements collection and formalization (e.g. storymap, customer journey visualization, wireframing techniques, user stories writing, etc.); Willingness to lead workshops and connect to stakeholders; Willingness to get your hands dirty to design and execute solution testing scenario, as we are the guardian of the solution quality; Ability to understand technical concepts and translate them in a simple and meaningful business-oriented language both orally (workshops, presentation, etc.) and written (user stories, business flows diagrams, etc.); Ability to put yourself in the shoes of your stakeholders: this translates into an adaptable communication style, good negotiation skills, a true customer-centric mindset, and a sincere curiosity for your stakeholders' problems and constraints (management, labs, IT partners). Always looking to improve and optimize how things are done, both for our customers and for our team and from a high-level and very low-level perspective (e.g. improve how we are transforming to Agile; analyses and optimize how lab operators fill testing plates in a lab, etc.). Abstraction and attention to details skills are therefore necessary. Not afraid of documentation activities as we work in a GxP environment; Great team player with a "win or lose together" mindset, and ability to work autonomously with little supervision as well. Curious, flexible and ready to ascend a very steep yet rewarding learning curve to understand how laboratories work and the processes in place to deliver an IT solution at GSK Diversity & Inclusion Capgemini Engineering recognises the benefit that having a diverse workforce brings to our projects. We value applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, or pregnancy and maternity. In order to support diversity in our hiring process, your application will be anonymised when shared with hiring managers to be reviewed against the position.
22/09/2022
Full time
Capgemini Engineering are looking for a Project Coordinator to work in our Stevenage Office. Capgemini Engineering has been operating in the Life Sciences industry as a major technological innovator by delivering engineering, IT and consulting services & solutions across the entire healthcare value chain . We offer you an inspiring career opportunity to help our clients supporting the next challenges of innovation & efficiency faced by the next generation of healthcare With Capgemini Engineering you will be fundamental to our ability to deliver to our customers and clients. Our customer expectations are high; as such we are looking for adaptive and driven candidates to deliver on time to required quality. Due to the nature of the assignments undertaken you will work in an environment that promotes autonomy and initiative, requiring a flexible can-do attitude. Above all, you will have a desire to progress and deliver success for our customers. You will possess creative problem-solving skills in a team environment and comfortable with communicating clearly and efficiently throughout varying levels of both the customer and Capgemini Engineering businesses. Drive the Project Management activities (Planning / action log / Issues / Risks / Budget preparation and monitoring) linked to the implementation of a series of next generation Image Analysis systems on the GSK Vx IT network Other key responsibilities include: The listed activities and deliverables are required for UK and also a higher-level alignment/coordination with Belgium,Marburg and RDC Italy Day-to-day coordination of the project until completion criteria are met Coaching on-the-job of a junior Project Manager, that will be part of the project team Oversight of the coordination and administration of the project. It includes planning, organizing, leading and controlling activities, as well as identifying the resource gap/needs. Maintain up-to-date a project roadmap (high-level view of key milestones and decision points) Develop and manage Risks and Issues of the project Manage action log, drive and monitor progress Prepare all documents related to the execution of the project Maintain and optimize where possible the governance structure to efficiently drive progress and communicate to broad range of stakeholders Your Profile Minimum Bachelor degree in Life Sciences or Computer Science At least 2 years of relevant experience in at least one relevant experience as Project/Product Manager and/or Business Analyst in an IT environment Ability to manage own time to meet agreed short-term targets Ensure coherence between contributions and/or quality of final results Experience: Must Have At least one relevant experience as Project/Product Manager and/or Business Analyst in an IT environment with collection and formalization of business requirements; Proven experience and expertise with business requirements collection and formalization (e.g. storymap, customer journey visualization, wireframing techniques, user stories writing, etc.); Willingness to lead workshops and connect to stakeholders; Willingness to get your hands dirty to design and execute solution testing scenario, as we are the guardian of the solution quality; Ability to understand technical concepts and translate them in a simple and meaningful business-oriented language both orally (workshops, presentation, etc.) and written (user stories, business flows diagrams, etc.); Ability to put yourself in the shoes of your stakeholders: this translates into an adaptable communication style, good negotiation skills, a true customer-centric mindset, and a sincere curiosity for your stakeholders' problems and constraints (management, labs, IT partners). Always looking to improve and optimize how things are done, both for our customers and for our team and from a high-level and very low-level perspective (e.g. improve how we are transforming to Agile; analyses and optimize how lab operators fill testing plates in a lab, etc.). Abstraction and attention to details skills are therefore necessary. Not afraid of documentation activities as we work in a GxP environment; Great team player with a "win or lose together" mindset, and ability to work autonomously with little supervision as well. Curious, flexible and ready to ascend a very steep yet rewarding learning curve to understand how laboratories work and the processes in place to deliver an IT solution at GSK Diversity & Inclusion Capgemini Engineering recognises the benefit that having a diverse workforce brings to our projects. We value applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, or pregnancy and maternity. In order to support diversity in our hiring process, your application will be anonymised when shared with hiring managers to be reviewed against the position.
The Role
STEM Learning’s vision is to achieve a world-leading STEM education for all young people across the UK. Technology and digital systems are crucial to delivering that vision. This role work towards that vision by:
ensuring a first class IT experience is provided to all our service users
delivering a portfolio of services to enable and support the business goals
championing digital tools, processes and effective ways of working
To achieve this you will:
ensure excellent customer service delivery through:
a skilled and performant support team and structure
appropriate and efficient processes, tools, documentation and communication
setting and monitoring of key performance indicators
regularly capturing feedback from service users
own service management processes including Incident/problem management, change management, release management, service request/access management
drive service improvement based in user feedback and logged call trends
take ownership of all user service requests ensuring that they are handled appropriately and as efficiently as possible
act as the point of escalation for incidents and coordinate any major incident response.
have a first-rate understanding of the key business services to enable high quality service delivery, to support diagnosis and resolution of more complex support issues, and to aid impact analysis of service failure
identify, plan and deliver new software or service implementations, working with external partners as required.
monitor and manage 3rd party support contracts, ensuring they provide value for money and an effective service
be an ambassador for IT support, working across the business to provide effective communication on IT matters and build relationships with other teams
plan and monitor IT service/support budgets, reporting regularly to the Head of IT
proactively contribute to overall risk reduction and management, work with Head of IT, Compliance coordinator and others to continuously improve our position. Feed into internal and external audits as required
Our Ideal Candidate
You should be a proactive, driven individual with a passion for service improvement and customer service.
Significant, demonstrable experience –
leading and enhancing service delivery and support teams
building and improving service delivery processes
developing individuals and teams
Identifying, procuring and delivering new IT systems and solutions
Understanding of the ITIL service management framework and how to shape the “toolkit” to make it an appropriate fit for the business
Strong interpersonal and relationship development skills
Excellent leadership and people management skills
Sound technical knowledge of modern Microsoft business platforms including one or more of Office 365, Dynamics 365, Business Central and SharePoint.
A good technical understanding of the broader technology landscape so as to provide an effective escalation point for complex issues
Self-motivated and dynamic
Other Information
This is a fixed-term role for 14 months to cover maternity leave. The role is based in York at least 3 days a week and working from home available for the other 2 if desired. The role holder will be required to undertake some UK travel and occasional overnight stays.
Some flexibility of working hours will be required to meet the demands of the role at key times, for example during any major incidents or significant project milestones.
21/03/2022
Full time
The Role
STEM Learning’s vision is to achieve a world-leading STEM education for all young people across the UK. Technology and digital systems are crucial to delivering that vision. This role work towards that vision by:
ensuring a first class IT experience is provided to all our service users
delivering a portfolio of services to enable and support the business goals
championing digital tools, processes and effective ways of working
To achieve this you will:
ensure excellent customer service delivery through:
a skilled and performant support team and structure
appropriate and efficient processes, tools, documentation and communication
setting and monitoring of key performance indicators
regularly capturing feedback from service users
own service management processes including Incident/problem management, change management, release management, service request/access management
drive service improvement based in user feedback and logged call trends
take ownership of all user service requests ensuring that they are handled appropriately and as efficiently as possible
act as the point of escalation for incidents and coordinate any major incident response.
have a first-rate understanding of the key business services to enable high quality service delivery, to support diagnosis and resolution of more complex support issues, and to aid impact analysis of service failure
identify, plan and deliver new software or service implementations, working with external partners as required.
monitor and manage 3rd party support contracts, ensuring they provide value for money and an effective service
be an ambassador for IT support, working across the business to provide effective communication on IT matters and build relationships with other teams
plan and monitor IT service/support budgets, reporting regularly to the Head of IT
proactively contribute to overall risk reduction and management, work with Head of IT, Compliance coordinator and others to continuously improve our position. Feed into internal and external audits as required
Our Ideal Candidate
You should be a proactive, driven individual with a passion for service improvement and customer service.
Significant, demonstrable experience –
leading and enhancing service delivery and support teams
building and improving service delivery processes
developing individuals and teams
Identifying, procuring and delivering new IT systems and solutions
Understanding of the ITIL service management framework and how to shape the “toolkit” to make it an appropriate fit for the business
Strong interpersonal and relationship development skills
Excellent leadership and people management skills
Sound technical knowledge of modern Microsoft business platforms including one or more of Office 365, Dynamics 365, Business Central and SharePoint.
A good technical understanding of the broader technology landscape so as to provide an effective escalation point for complex issues
Self-motivated and dynamic
Other Information
This is a fixed-term role for 14 months to cover maternity leave. The role is based in York at least 3 days a week and working from home available for the other 2 if desired. The role holder will be required to undertake some UK travel and occasional overnight stays.
Some flexibility of working hours will be required to meet the demands of the role at key times, for example during any major incidents or significant project milestones.
Want to kick-start a career with an award-winning UK software company? Now's your chance! Due to continued expansion, we are looking for a Software Implementation Technician to join our Projects & Implementation department. When we enter into new partnerships with our customers, it is the Implementation Technicians that make things happen - from installing our award winning software to ensuring our customers get the maximum benefit from it, all whilst providing consistently excellent customer service. As a Software Implementation Technician, you'll need to be confident, hard working and flexible. You'll be working hands on with our software and directly with our customers wherever they are based, making an interest in travel an essential requirement for this role. You'll need to be comfortable speaking to customers, able to think on your feet to adapt to new and developing situations, and able to work to deadlines to ensure our defined SLAs are met. Who we are Wise Software (UK) Ltd. is a modern, exciting, growing and forward-thinking company that develops and sells OrderWise, a market leading business management software solution. OrderWise is used by small, medium and large businesses across the UK and beyond, with over 10,000 users across a wide range of industry sectors. We continue to grow from strength to strength, achieving a turnover of £15.4m in 2021 and demonstrating significant year on year growth. We have over 200 employees working across our teams including Developers, Testers, Project Managers, Trainers, Sales Coordinators and Technical Support Advisers, all of whom enjoy working from our purpose-built Head Office near Lincoln. The OrderWise team is dynamic, creative, dedicated and diverse, and we are looking for the best people to join us on our journey in taking the company through our next phase of growth. Responsibilities To provide software implementation services to our customers. Troubleshoot technical/user issues. Help customers to understand and learn how their new software works. To ensure requests for assistance are dealt with promptly and profesionally. Work collaboratively across departments to deliver a consistently excellent service. Proactively provide information to users on the progress of outstanding implementation elements. Skills Excellent IT and Windows software skills. Knowledge of SQL would be advantageous but not essential. Confident in a customer facing role. Strong organisational and interpersonal skills. Well organised with good prioritisation skills. Comfortable with multi-tasking and adapting to change. A team player with ability to work on own initiative and as part of the team. Excellent communication skills. Approachable with a willingness to help others. Ability to present information in a friendly yet professional manner. Ability to learn quickly and accurately. What we can offer you By working as part of the OrderWise team, all colleagues enjoy the following: A flexi-time setup allowing you to balance your work/personal commitments your way. Flexi-breaks allowing you to take your breaks whenever you prefer throughout the day. Regular performance and salary reviews. Attendance bonus scheme. On-going staff training and improvement programmes. An initial 22 days paid annual leave + 8 bank holidays + a day off for your birthday. An extra day of annual leave for every year you work for the company. Easily accessible working location with parking. Smart/casual dress code. Access to our private company gym with a personal trainer. Subsidised on-site staff café offering coffees, breakfasts, weekly lunch specials and homemade cakes.
07/10/2021
Full time
Want to kick-start a career with an award-winning UK software company? Now's your chance! Due to continued expansion, we are looking for a Software Implementation Technician to join our Projects & Implementation department. When we enter into new partnerships with our customers, it is the Implementation Technicians that make things happen - from installing our award winning software to ensuring our customers get the maximum benefit from it, all whilst providing consistently excellent customer service. As a Software Implementation Technician, you'll need to be confident, hard working and flexible. You'll be working hands on with our software and directly with our customers wherever they are based, making an interest in travel an essential requirement for this role. You'll need to be comfortable speaking to customers, able to think on your feet to adapt to new and developing situations, and able to work to deadlines to ensure our defined SLAs are met. Who we are Wise Software (UK) Ltd. is a modern, exciting, growing and forward-thinking company that develops and sells OrderWise, a market leading business management software solution. OrderWise is used by small, medium and large businesses across the UK and beyond, with over 10,000 users across a wide range of industry sectors. We continue to grow from strength to strength, achieving a turnover of £15.4m in 2021 and demonstrating significant year on year growth. We have over 200 employees working across our teams including Developers, Testers, Project Managers, Trainers, Sales Coordinators and Technical Support Advisers, all of whom enjoy working from our purpose-built Head Office near Lincoln. The OrderWise team is dynamic, creative, dedicated and diverse, and we are looking for the best people to join us on our journey in taking the company through our next phase of growth. Responsibilities To provide software implementation services to our customers. Troubleshoot technical/user issues. Help customers to understand and learn how their new software works. To ensure requests for assistance are dealt with promptly and profesionally. Work collaboratively across departments to deliver a consistently excellent service. Proactively provide information to users on the progress of outstanding implementation elements. Skills Excellent IT and Windows software skills. Knowledge of SQL would be advantageous but not essential. Confident in a customer facing role. Strong organisational and interpersonal skills. Well organised with good prioritisation skills. Comfortable with multi-tasking and adapting to change. A team player with ability to work on own initiative and as part of the team. Excellent communication skills. Approachable with a willingness to help others. Ability to present information in a friendly yet professional manner. Ability to learn quickly and accurately. What we can offer you By working as part of the OrderWise team, all colleagues enjoy the following: A flexi-time setup allowing you to balance your work/personal commitments your way. Flexi-breaks allowing you to take your breaks whenever you prefer throughout the day. Regular performance and salary reviews. Attendance bonus scheme. On-going staff training and improvement programmes. An initial 22 days paid annual leave + 8 bank holidays + a day off for your birthday. An extra day of annual leave for every year you work for the company. Easily accessible working location with parking. Smart/casual dress code. Access to our private company gym with a personal trainer. Subsidised on-site staff café offering coffees, breakfasts, weekly lunch specials and homemade cakes.
Our client, a major tier one automotive manufacturer based near to Cambridge with a globally recognised brand, has just made available a 12 month fixed term contract job opportunity for a LabWare LIMS Specialist to join its European Region Quality team, offering £30 – £35K per annum.
The LabWare LIMS Specialist will assist the Regional LIMS Coordinator with implementation, development and user support of the LabWare LIMS database
Key Responsibilities of the LabWare LIMS Specialist
* Providing technical support for the LabWare LIMS instances across the region
* Developing and implementing new LabWare LIMS instances within the region
* Ensuring that current best practice LabWare LIMS functionality is implemented as the standard in each of the targeted regional sites
* Developing and implementing new functionality in LabWare LIMS, to meet evolving customer or business requirements, and ensuring consistency across the region
* Interacting with the Quality Departments across the region to define business requirements
* Ensuring that change control processes are adhered to in order to maintain traceability of changes to the various LabWare LIMS instances within the region
* Developing the structure of LabWare LIMS to interface with other business systems, e.g. SAP, WRMS
* Upgrading Labware LIMS instances within the region to the latest release versions
* Providing LabWare LIMS database training to local site administrators
Qualifications and Experience required for the LabWare LIMS Specialist role
* Degree or equivalent in maths, science or a related subject
* Completed LabWare LIMS Administrator training
* Experience of the configuration, development and support of LabWare LIMS
* Previously worked in an analytical function ideally within a chemical industry
* Experience within a laboratory environment desirable
* Core Quality Tools - You will receive training in the core quality tools that will help you understand your role in their Quality System and ensure you work in a way that protects product quality through compliance to the ISO/TS standard
* Knowledge and experience of Crystal report writing, SQL and LabWare LIMS Basic
* Demonstrable IT skills using relevant technical software packages as well as Microsoft Office, in particular Excel, Powerpoint and Word
Key Competencies of the LabWare LIMS Specialist
* Facilitating Change
* Quality Orientation
* Work Standards
* Effective verbal and written communication skills
* Effective inter-personal skills
* Effective planning and time-management skills
* High attention to detail
To apply, please send us a copy of your up to date CV clearly indicating your relevant experience. Candidates must have an existing right to work in the UK and evidence of eligibility will be required. Suitable candidates will be contacted immediately
09/09/2016
Our client, a major tier one automotive manufacturer based near to Cambridge with a globally recognised brand, has just made available a 12 month fixed term contract job opportunity for a LabWare LIMS Specialist to join its European Region Quality team, offering £30 – £35K per annum.
The LabWare LIMS Specialist will assist the Regional LIMS Coordinator with implementation, development and user support of the LabWare LIMS database
Key Responsibilities of the LabWare LIMS Specialist
* Providing technical support for the LabWare LIMS instances across the region
* Developing and implementing new LabWare LIMS instances within the region
* Ensuring that current best practice LabWare LIMS functionality is implemented as the standard in each of the targeted regional sites
* Developing and implementing new functionality in LabWare LIMS, to meet evolving customer or business requirements, and ensuring consistency across the region
* Interacting with the Quality Departments across the region to define business requirements
* Ensuring that change control processes are adhered to in order to maintain traceability of changes to the various LabWare LIMS instances within the region
* Developing the structure of LabWare LIMS to interface with other business systems, e.g. SAP, WRMS
* Upgrading Labware LIMS instances within the region to the latest release versions
* Providing LabWare LIMS database training to local site administrators
Qualifications and Experience required for the LabWare LIMS Specialist role
* Degree or equivalent in maths, science or a related subject
* Completed LabWare LIMS Administrator training
* Experience of the configuration, development and support of LabWare LIMS
* Previously worked in an analytical function ideally within a chemical industry
* Experience within a laboratory environment desirable
* Core Quality Tools - You will receive training in the core quality tools that will help you understand your role in their Quality System and ensure you work in a way that protects product quality through compliance to the ISO/TS standard
* Knowledge and experience of Crystal report writing, SQL and LabWare LIMS Basic
* Demonstrable IT skills using relevant technical software packages as well as Microsoft Office, in particular Excel, Powerpoint and Word
Key Competencies of the LabWare LIMS Specialist
* Facilitating Change
* Quality Orientation
* Work Standards
* Effective verbal and written communication skills
* Effective inter-personal skills
* Effective planning and time-management skills
* High attention to detail
To apply, please send us a copy of your up to date CV clearly indicating your relevant experience. Candidates must have an existing right to work in the UK and evidence of eligibility will be required. Suitable candidates will be contacted immediately
