Job Title: Desktop Support Engineer (SC Cleared) 100% Onsite Location:Leiston, UKSpecial Working Conditions: This is a 100% onsite role (candidate must work from the Leiston office daily). Candidate must have a UK Full Driving License and be ready to travel between multiple customer sites within approximately 25 miles of Leiston. A site vehicle will be available onsite for travel within the required locations. SC Clearance is mandatory. Candidate will be required to work in shifts: 7:00 AM to 4:00 PM 8:00 AM to 5:00 PM 9:00 AM to 6:00 PM 10:00 AM to 7:00 PM Must be willing to work out of hours as required (with prior approval from Site Lead). Job Purpose and Primary Objectives: Desktop Support IT Engineer plays a crucial role in ensuring smooth operation of the organisation's computer systems by providing technical assistance and support to end-users. The primary objective is to diagnose and resolve technical issues promptly, ensuring minimal downtime and maximum productivity. Implementation and maintenance of IT Infrastructure to meet operational and project needs. Key Responsibilities(This position is an individual contributor role and part of a team) Troubleshooting and resolving issues relating to networks, applications, software, hardware, VPNs, printers, and mobile phones. Managing incident queues. Handling calls with customers; VIP user management. Vendor management. Responding in a timely fashion to reactive or proactive incidents. Recording and documenting incident tickets. Monitoring phones, emails, and Microsoft Teams chat for any incoming incidents. Management of Win-10 devices (MMD Microsoft Managed Devices). Technical troubleshooting, issue identification, and resolution of various services running in the Windows 10 operating system. Antivirus management (Defender/McAfee). Device movement from one desk to another as per requirement/project need. Unpacking and repackaging laptops/desktops, labeling, and delivering devices to users' desks, homes, or other offices as part of device handover/collection. Help in creating technical project documentation, reports, and manuals. Building and deploying workstations (laptops/desktops) with standard approved images. Providing Tech-Bar support for users' queries and technical resolutions. Hardware asset and CDM management. IT desk moves, patching, training/meeting room setup, loan laptop management, and setup. Managing IT kit retirement and moving devices to disposal areas. Printers providing primary support including replacing consumables. Active Directory group management, account unlocks, and password resets. Candidate should have a UK Full Driving License as travel within multiple customer sites in/near Leiston (approx. within 25 miles) is required. Candidate should also have a car. Major travel will be within the site itself (between buildings). Key Skills / Knowledge / Experience: Experience troubleshooting issues on Windows 10 operating systems. Knowledge in installing and configuring Starlink satellite network devices. Experience in configuring iPhone/iPad. Creating or deleting IDs for Joiner/Leaver/Mover on Azure portal. Knowledge in creating new Microsoft Teams groups via Teams admin portal. L1 support knowledge of Applications and SharePoint. L1 troubleshooting support for Office Apps. Effective communication skills. Ability to multitask and manage time efficiently. Customer service experience. Strong written and verbal communication and interpersonal skills. Self-motivated and willing to learn. Proven ability to work well with both technical and non-technical staff. Proven ability to work independently on multiple tasks with commitment and ownership. Excellent problem-solving and root cause analysis skills. Proficiency in understanding, analyzing, and defining corrective actions for tickets raised by users. Understanding of virtualization and Intune administration. Knowledge of supporting conference room devices. Knowledge of managing cloud printing. Experience managing asset inventory. Desktop support experience in Microsoft Managed Desktop environments. ITIL certification or process knowledge. Person SpecificationInforming Provides the information people need to perform their jobs and to feel engaged with the team and organization. Delivers informative and quantifiable updates to enable accurate and timely decision-making. Problem Solving Uses rigorous logic and effective methods to solve complex problems. Probes all potential sources for answers, looks beyond the obvious, and performs detailed analysis to identify root causes. Technical Learning Learns new skills quickly and adapts to emerging technologies. Actively participates in research, technical courses, and seminars to enhance competencies. Key Relationships & ContactsWith Client Establish and maintain strong relationships with customer stakeholders. Develop and implement processes to improve efficiency and effectiveness on an ongoing basis. With Line Manager / Senior Stakeholders Maintain regular communication to update and appraise on critical business issues and data points. With Offshore Teams Maintain regular contact with offshore teams as needed. Update them on current issues and seek support for matters affecting contract deliverables. With Peers Develop and maintain positive relationships with business partners (internal and external). Share best practices to achieve maximum efficiency. With Others Communicate effectively and professionally with all functional teams and stakeholders. Share information regularly, build positive relationships, and represent the company in a professional manner. Foster collaboration with external contacts to maximize efficiency and achieve business goals. JBRP1_UKTJ
07/12/2025
Full time
Job Title: Desktop Support Engineer (SC Cleared) 100% Onsite Location:Leiston, UKSpecial Working Conditions: This is a 100% onsite role (candidate must work from the Leiston office daily). Candidate must have a UK Full Driving License and be ready to travel between multiple customer sites within approximately 25 miles of Leiston. A site vehicle will be available onsite for travel within the required locations. SC Clearance is mandatory. Candidate will be required to work in shifts: 7:00 AM to 4:00 PM 8:00 AM to 5:00 PM 9:00 AM to 6:00 PM 10:00 AM to 7:00 PM Must be willing to work out of hours as required (with prior approval from Site Lead). Job Purpose and Primary Objectives: Desktop Support IT Engineer plays a crucial role in ensuring smooth operation of the organisation's computer systems by providing technical assistance and support to end-users. The primary objective is to diagnose and resolve technical issues promptly, ensuring minimal downtime and maximum productivity. Implementation and maintenance of IT Infrastructure to meet operational and project needs. Key Responsibilities(This position is an individual contributor role and part of a team) Troubleshooting and resolving issues relating to networks, applications, software, hardware, VPNs, printers, and mobile phones. Managing incident queues. Handling calls with customers; VIP user management. Vendor management. Responding in a timely fashion to reactive or proactive incidents. Recording and documenting incident tickets. Monitoring phones, emails, and Microsoft Teams chat for any incoming incidents. Management of Win-10 devices (MMD Microsoft Managed Devices). Technical troubleshooting, issue identification, and resolution of various services running in the Windows 10 operating system. Antivirus management (Defender/McAfee). Device movement from one desk to another as per requirement/project need. Unpacking and repackaging laptops/desktops, labeling, and delivering devices to users' desks, homes, or other offices as part of device handover/collection. Help in creating technical project documentation, reports, and manuals. Building and deploying workstations (laptops/desktops) with standard approved images. Providing Tech-Bar support for users' queries and technical resolutions. Hardware asset and CDM management. IT desk moves, patching, training/meeting room setup, loan laptop management, and setup. Managing IT kit retirement and moving devices to disposal areas. Printers providing primary support including replacing consumables. Active Directory group management, account unlocks, and password resets. Candidate should have a UK Full Driving License as travel within multiple customer sites in/near Leiston (approx. within 25 miles) is required. Candidate should also have a car. Major travel will be within the site itself (between buildings). Key Skills / Knowledge / Experience: Experience troubleshooting issues on Windows 10 operating systems. Knowledge in installing and configuring Starlink satellite network devices. Experience in configuring iPhone/iPad. Creating or deleting IDs for Joiner/Leaver/Mover on Azure portal. Knowledge in creating new Microsoft Teams groups via Teams admin portal. L1 support knowledge of Applications and SharePoint. L1 troubleshooting support for Office Apps. Effective communication skills. Ability to multitask and manage time efficiently. Customer service experience. Strong written and verbal communication and interpersonal skills. Self-motivated and willing to learn. Proven ability to work well with both technical and non-technical staff. Proven ability to work independently on multiple tasks with commitment and ownership. Excellent problem-solving and root cause analysis skills. Proficiency in understanding, analyzing, and defining corrective actions for tickets raised by users. Understanding of virtualization and Intune administration. Knowledge of supporting conference room devices. Knowledge of managing cloud printing. Experience managing asset inventory. Desktop support experience in Microsoft Managed Desktop environments. ITIL certification or process knowledge. Person SpecificationInforming Provides the information people need to perform their jobs and to feel engaged with the team and organization. Delivers informative and quantifiable updates to enable accurate and timely decision-making. Problem Solving Uses rigorous logic and effective methods to solve complex problems. Probes all potential sources for answers, looks beyond the obvious, and performs detailed analysis to identify root causes. Technical Learning Learns new skills quickly and adapts to emerging technologies. Actively participates in research, technical courses, and seminars to enhance competencies. Key Relationships & ContactsWith Client Establish and maintain strong relationships with customer stakeholders. Develop and implement processes to improve efficiency and effectiveness on an ongoing basis. With Line Manager / Senior Stakeholders Maintain regular communication to update and appraise on critical business issues and data points. With Offshore Teams Maintain regular contact with offshore teams as needed. Update them on current issues and seek support for matters affecting contract deliverables. With Peers Develop and maintain positive relationships with business partners (internal and external). Share best practices to achieve maximum efficiency. With Others Communicate effectively and professionally with all functional teams and stakeholders. Share information regularly, build positive relationships, and represent the company in a professional manner. Foster collaboration with external contacts to maximize efficiency and achieve business goals. JBRP1_UKTJ
Job Title: 2nd / 3rd Line IT Support Engineer Location: East Midlands (Hybrid options available) Contract Type: Day Rate INSIDE 35 Duration: 3 months (potential extension) Day Rate: £ 250 - 350 a day DOE About the Role Our client is seeking 2 skilled 2nd / 3rd Line Support Engineer to join their team on a contract basis. This role involves providing advanced technical support, managing escalated issues, and ensuring smooth deployment and maintenance of enterprise IT systems. Key Responsibilities End User Device Support: Troubleshoot and resolve issues across desktops, laptops, tablets, and smartphones, ensuring SLAs are met. Windows 11 Deployment: Lead migration projects from Windows 10 to Windows 11, including: Device imaging and configuration User data transfer Post-deployment support Active Directory & M365: Administer Entra/Active Directory (on-prem and Azure), Microsoft 365, Teams, SharePoint, and Windows desktop environments. Handle escalated tickets from 1st and 2nd line teams. Maintain and troubleshoot infrastructure components such as servers, virtualization (VMware/Hyper-V), and storage. Implement patching, security updates, and scripting for automation. Collaborate with engineering and security teams to resolve complex issues. Document processes and resolutions for knowledge sharing. Essential Skills & Experience Experience: 3-7 years in IT support roles, ideally covering both 2nd and 3rd line responsibilities. Technical Skills: Windows 10/11 enterprise deployment experience. Advanced Active Directory and Group Policy management. Microsoft 365 administration (Teams, SharePoint, Exchange Online). Virtualization technologies (VMware, Hyper-V). Networking fundamentals (DNS, DHCP, VLANs, VPNs). Scripting skills (PowerShell). Soft Skills: Excellent problem-solving and analytical abilities. Strong communication skills for technical and non-technical audiences. Ability to work independently and under pressure. Certifications: Microsoft certifications (MS-100, AZ-104), ITIL preferred. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
06/12/2025
Contractor
Job Title: 2nd / 3rd Line IT Support Engineer Location: East Midlands (Hybrid options available) Contract Type: Day Rate INSIDE 35 Duration: 3 months (potential extension) Day Rate: £ 250 - 350 a day DOE About the Role Our client is seeking 2 skilled 2nd / 3rd Line Support Engineer to join their team on a contract basis. This role involves providing advanced technical support, managing escalated issues, and ensuring smooth deployment and maintenance of enterprise IT systems. Key Responsibilities End User Device Support: Troubleshoot and resolve issues across desktops, laptops, tablets, and smartphones, ensuring SLAs are met. Windows 11 Deployment: Lead migration projects from Windows 10 to Windows 11, including: Device imaging and configuration User data transfer Post-deployment support Active Directory & M365: Administer Entra/Active Directory (on-prem and Azure), Microsoft 365, Teams, SharePoint, and Windows desktop environments. Handle escalated tickets from 1st and 2nd line teams. Maintain and troubleshoot infrastructure components such as servers, virtualization (VMware/Hyper-V), and storage. Implement patching, security updates, and scripting for automation. Collaborate with engineering and security teams to resolve complex issues. Document processes and resolutions for knowledge sharing. Essential Skills & Experience Experience: 3-7 years in IT support roles, ideally covering both 2nd and 3rd line responsibilities. Technical Skills: Windows 10/11 enterprise deployment experience. Advanced Active Directory and Group Policy management. Microsoft 365 administration (Teams, SharePoint, Exchange Online). Virtualization technologies (VMware, Hyper-V). Networking fundamentals (DNS, DHCP, VLANs, VPNs). Scripting skills (PowerShell). Soft Skills: Excellent problem-solving and analytical abilities. Strong communication skills for technical and non-technical audiences. Ability to work independently and under pressure. Certifications: Microsoft certifications (MS-100, AZ-104), ITIL preferred. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
IT Support Field Engineer Borehamwood, Hertfordshire, LondonField/Office Based covering West End London and Greater London About us At Lifeline IT, our name says it all. We provide a lifeline for organisations. We pride ourselves on our in-depth strategies, truly getting to know each and every customer to give them the IT support and advice they need to get the best out of their technology.We now have a new opening for an IT Support Field Engineer to join our team at our head office in Borehamwood. What's in it for you? - Salary of up to £39,000 per annum DOE- Private Healthcare- 20 days' holiday + Bank HolidaysIf you're a talented IT professional with experience of installing and maintaining Windows Servers, network firewalls and first-class communication skills, this is an unmissable opportunity to join our successful company.We believe that the workplace is not just where you go in order to pay the bills. We want our employees to thrive in their roles, feel fulfilled each day and develop their careers to reach their full potential.That's why we provide fantastic personal and professional development opportunities. We know that our people are our biggest asset and we want each and every individual to excel.So, what are you waiting for? Apply today to become an integral part of our pioneering company. Your day to day As an IT Support Field Engineer, you'll spend your days visiting a variety of customers, forging strong relationships and providing all the IT expertise they need.This will range from desktop and server installations and IT management to system design, deployment and maintenance, ensuring there's never a dull day!These small and medium sized businesses come from as many different business sectors as you can imagine and have anything from one to over one hundred employees.Working alongside a highly skilled and like-minded team, you'll form bonds with those in different areas of the business and gain valuable experience with our leading company.You will have one to two appointments per day which will be scheduled in advance. What are we looking for? You must have experience in some of the following areas:- Microsoft Desktop (10/11) Operating Systems- Apple Mac Operating Systems- Administration of Microsoft Active Directory- Administration of Windows Server Operating system- Administration of Microsoft Exchange 2013, 2016 and/or 2019- Administration of Office 365 (Exchange, OneDrive, SharePoint Online)- Knowledge of Microsoft Azure- Knowledge of AWS (Amazon Web Services)- Virtual Technology (VMware vSphere, Hyper-V)- Networking (SonicWALL Firewalls, Cisco Switches and/or HP Switches)- Experience in supporting and/or installing Wi-Fi- Experience of any Point of Sale (POS) systems in a retail environmentSo, if you're ready to take on this exciting role as an IT Support Field Engineer, please apply via the button shown.This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.Other organisations may call this role Field IT Engineer, IT Support Engineer, Windows Support Engineer, Desktop Support Engineer, 1st Line Support Engineer, Technical Support Engineer, or Helpdesk Analyst.
05/12/2025
Full time
IT Support Field Engineer Borehamwood, Hertfordshire, LondonField/Office Based covering West End London and Greater London About us At Lifeline IT, our name says it all. We provide a lifeline for organisations. We pride ourselves on our in-depth strategies, truly getting to know each and every customer to give them the IT support and advice they need to get the best out of their technology.We now have a new opening for an IT Support Field Engineer to join our team at our head office in Borehamwood. What's in it for you? - Salary of up to £39,000 per annum DOE- Private Healthcare- 20 days' holiday + Bank HolidaysIf you're a talented IT professional with experience of installing and maintaining Windows Servers, network firewalls and first-class communication skills, this is an unmissable opportunity to join our successful company.We believe that the workplace is not just where you go in order to pay the bills. We want our employees to thrive in their roles, feel fulfilled each day and develop their careers to reach their full potential.That's why we provide fantastic personal and professional development opportunities. We know that our people are our biggest asset and we want each and every individual to excel.So, what are you waiting for? Apply today to become an integral part of our pioneering company. Your day to day As an IT Support Field Engineer, you'll spend your days visiting a variety of customers, forging strong relationships and providing all the IT expertise they need.This will range from desktop and server installations and IT management to system design, deployment and maintenance, ensuring there's never a dull day!These small and medium sized businesses come from as many different business sectors as you can imagine and have anything from one to over one hundred employees.Working alongside a highly skilled and like-minded team, you'll form bonds with those in different areas of the business and gain valuable experience with our leading company.You will have one to two appointments per day which will be scheduled in advance. What are we looking for? You must have experience in some of the following areas:- Microsoft Desktop (10/11) Operating Systems- Apple Mac Operating Systems- Administration of Microsoft Active Directory- Administration of Windows Server Operating system- Administration of Microsoft Exchange 2013, 2016 and/or 2019- Administration of Office 365 (Exchange, OneDrive, SharePoint Online)- Knowledge of Microsoft Azure- Knowledge of AWS (Amazon Web Services)- Virtual Technology (VMware vSphere, Hyper-V)- Networking (SonicWALL Firewalls, Cisco Switches and/or HP Switches)- Experience in supporting and/or installing Wi-Fi- Experience of any Point of Sale (POS) systems in a retail environmentSo, if you're ready to take on this exciting role as an IT Support Field Engineer, please apply via the button shown.This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.Other organisations may call this role Field IT Engineer, IT Support Engineer, Windows Support Engineer, Desktop Support Engineer, 1st Line Support Engineer, Technical Support Engineer, or Helpdesk Analyst.
About Us: We're not your typical MSP. As a second-generation Managed Service Provider (MSP) born from the expertise of industry veterans, we're crafting a new narrative in the UK tech scene. Our team, akin to the Navy SEALs of the tech world, consists of elite operators who've excelled in larger MSP environments but yearned for something more. At Synextra, we've spent 10+ transformative years building a company that's small by design but colossal in impact, guided by a technical leader whose vision is always client-first. We are currently looking for a skilled and enthusiastic Senior Cloud Infrastructure Engineer to join our dynamic technical team. You can expect to work with the latest technology and leading brands in a team where everyone has a passion for technology. This will be a hands-on, fast-paced role where there will be endless opportunities to develop new skills and get involved in projects across the business. About you: A highly ambitious, energetic and hands-on Azure cloud-native engineer, who works as well in a team as you can alone. Thrives in a fast-paced, loosely structured start-up environment where extra effort and a high quality of work won't go unrecognised. Eager to work fast, iterate quickly and with a drive for excellence in everything they do. Excited to be able to constantly work with and learn new technologies. About the role: At least 90% of BAU will operate across the full Azure suite (see essential skills for key areas of interest). The remaining BAU will cover a multitude of enterprise-level MSP and ISP technologies (Such as Windows Server, Active Directory, M365 etc.) No two days will be the same; different technologies, challenges and opportunities will always be present. Occasional project-based work. Help lead the 5 support provided by the Cloud Infrastructure team as one of a few key senior team members. Mentor the junior team members to continue their technical development and provide feedback to help shape their growth and progression. Out of hours work is involved (on-call, overtime). Working from our modern office workplace on-site in Warrington, 8.5h/day, Mon-Fri What you gain: A rare chance to help an Expertise-driven MSP continue to grow and provide excellence under the technical vision of the founding team. Exposure to an extreme amount of core and cutting-edge cloud native technologies across dozens of SMEs. Mentorship for your own development from the Lead Engineers with the Cloud Infrastructure, Cloud Platform and Cloud Consultancy teams. Collaboration with an ambitious team of industry experts who are always trying to push the company, and each other to deliver the best solutions possible. Essential skills required: Expert with Azure IaaS services including but not limited to; Virtual Machines, Azure Networking (VNETs, VWAN, Azure Firewall), relevant backup and DR services (Azure Backup, Azure Site Recovery, Veeam). Experienced with Azure PaaS services such as App Services, Azure Front Door, Azure Data Factory, Azure SQL and more. Exposure to IAC (Terraform, Bicep) would be advantageous. Exposure to Azure's development and data services; Azure DevOps, Azure APIM, Azure Fabric, Azure Databricks, etc. Expert understanding of Active Directory & Windows Server. Strong understanding of core cybersecurity principles including least privilege access, zero-trust networking and defence in depth. Solid understanding of virtual desktop infrastructure and direct experience working with Azure Virtual Desktop and FSLogix. Experience in a customer-facing technical role dealing with both technical and non-technical stakeholders. Perks & Benefits: Great office location, free parking, plenty of on-campus amenities. Stylish breakout spaces, pool table, games console, premium coffee, fruit, snacks and soft drinks. Comprehensive benefits including private healthcare, dental cover, and more. A Garmin smartwatch to prioritise health and fitness. Perkbox employee benefits platform A culture that celebrates success, encourages innovation, and supports your professional and personal growth Are you the game changer we are looking for? If this sounds like the challenge you've been waiting for, we're excited to hear from you. Reach out to us, and schedule your chat with our team.
05/12/2025
Full time
About Us: We're not your typical MSP. As a second-generation Managed Service Provider (MSP) born from the expertise of industry veterans, we're crafting a new narrative in the UK tech scene. Our team, akin to the Navy SEALs of the tech world, consists of elite operators who've excelled in larger MSP environments but yearned for something more. At Synextra, we've spent 10+ transformative years building a company that's small by design but colossal in impact, guided by a technical leader whose vision is always client-first. We are currently looking for a skilled and enthusiastic Senior Cloud Infrastructure Engineer to join our dynamic technical team. You can expect to work with the latest technology and leading brands in a team where everyone has a passion for technology. This will be a hands-on, fast-paced role where there will be endless opportunities to develop new skills and get involved in projects across the business. About you: A highly ambitious, energetic and hands-on Azure cloud-native engineer, who works as well in a team as you can alone. Thrives in a fast-paced, loosely structured start-up environment where extra effort and a high quality of work won't go unrecognised. Eager to work fast, iterate quickly and with a drive for excellence in everything they do. Excited to be able to constantly work with and learn new technologies. About the role: At least 90% of BAU will operate across the full Azure suite (see essential skills for key areas of interest). The remaining BAU will cover a multitude of enterprise-level MSP and ISP technologies (Such as Windows Server, Active Directory, M365 etc.) No two days will be the same; different technologies, challenges and opportunities will always be present. Occasional project-based work. Help lead the 5 support provided by the Cloud Infrastructure team as one of a few key senior team members. Mentor the junior team members to continue their technical development and provide feedback to help shape their growth and progression. Out of hours work is involved (on-call, overtime). Working from our modern office workplace on-site in Warrington, 8.5h/day, Mon-Fri What you gain: A rare chance to help an Expertise-driven MSP continue to grow and provide excellence under the technical vision of the founding team. Exposure to an extreme amount of core and cutting-edge cloud native technologies across dozens of SMEs. Mentorship for your own development from the Lead Engineers with the Cloud Infrastructure, Cloud Platform and Cloud Consultancy teams. Collaboration with an ambitious team of industry experts who are always trying to push the company, and each other to deliver the best solutions possible. Essential skills required: Expert with Azure IaaS services including but not limited to; Virtual Machines, Azure Networking (VNETs, VWAN, Azure Firewall), relevant backup and DR services (Azure Backup, Azure Site Recovery, Veeam). Experienced with Azure PaaS services such as App Services, Azure Front Door, Azure Data Factory, Azure SQL and more. Exposure to IAC (Terraform, Bicep) would be advantageous. Exposure to Azure's development and data services; Azure DevOps, Azure APIM, Azure Fabric, Azure Databricks, etc. Expert understanding of Active Directory & Windows Server. Strong understanding of core cybersecurity principles including least privilege access, zero-trust networking and defence in depth. Solid understanding of virtual desktop infrastructure and direct experience working with Azure Virtual Desktop and FSLogix. Experience in a customer-facing technical role dealing with both technical and non-technical stakeholders. Perks & Benefits: Great office location, free parking, plenty of on-campus amenities. Stylish breakout spaces, pool table, games console, premium coffee, fruit, snacks and soft drinks. Comprehensive benefits including private healthcare, dental cover, and more. A Garmin smartwatch to prioritise health and fitness. Perkbox employee benefits platform A culture that celebrates success, encourages innovation, and supports your professional and personal growth Are you the game changer we are looking for? If this sounds like the challenge you've been waiting for, we're excited to hear from you. Reach out to us, and schedule your chat with our team.
Title: IT Field Engineer Location: Travelling to various client locations (Brighton-based company) Driving Licence: A full UK driving license is required Trident, a leading MSP (Managed Service Provider) based in the Southeast, seeks a driven and dynamic professional to join our team as an IT Field Engineer . We seek a passionate individual to join our team looking to progress their expertise and knowledge. As an IT Field Engineer, you will be traveling to our client's site as well as working remotely from our offices, providing outstanding customer service. This role requires a combination of expert technical expertise, problem-solving skills, and effective communication. A flair for customer service and the ability to put the customer experience first while maintaining a good awareness of the commercial element of the role. Trident is dedicated to nurturing the professional growth and technical skills of our team. We believe that investing in our team's expertise not only benefits our employees but also enhances the quality of services we provide to our clients. During their employment, the successful candidate will benefit from not only being part of exciting new technologies and services but also continual training, certification, and mentorship. The IT Field Engineer's core responsibilities within the designated department are: Travel to designated client sites to provide technical services for both project and helpdesk. Setting up new equipment and upgrading existing systems (i.e., remotely and physically configuring new PCs/Laptops, managing network printers, server installation or identifying network connectivity issues). Providing end-to-end support, ownership, and resolution technical service remotely and onsite in line with Trident's SLA's/KPI's. Identifying potential escalations and proactively alerting management as needed. Providing and running training on new systems to end users. Creating and updating training and internal documentation. Troubleshoot and resolve hardware, software, and network issues. Providing regular updates to clients on the progress of their tickets. Working independently and as part of a team, ensuring clarity of client requirements and assisting with smooth client experience. On-budget, successful, and profitable delivery of an "exceptional customer experience". Qualifications and Skills - The successful candidate will require experience working with the following technologies: Microsoft Windows desktop & Mac operating systems and other common applications. Microsoft Windows Server operating systems (including AD, DNS, DHCP, Group Policy, etc.). Microsoft 365 administration and support, including Exchange Online, SharePoint Online, Teams and OneDrive. Microsoft Azure administration and support. Virtualisation technologies, including VMware and Microsoft Hyper-V. Networking principles including VLAN's, LAGS, VPN's and routing. Firewall products such as SonicWALL, PaloAlto, Fortinet and WatchGuard. Backup & disaster recovery solutions such as StorageCraft, Veeam and N-Able, etc. A flair for troubleshooting, communication, and exceptional customer service. Excellent communication skills, both written and verbal. Be flexible and adaptable to situations and changing requirements. Excellent task and time management. MSP experience and a relevant IT qualification, such as CompTIA A+ or a Microsoft qualification. The successful candidate will be mentored and will be placed on a training path that will help you to advance your skills further and gain industry-recognised qualifications. Benefits: Up to 32 days holiday per year plus bank holidays (25 days annual leave per annum - increased one day for every year of service up to 32 days + bank holidays). Access 7,000+ hours of on-demand IT courses, practice tests and virtual labs. Wellbeing - Access to Bupa EAP (Employee Assistance Program) for you and your family. 'Cycle to Work' scheme. Access to vendor pricing for personal IT hardware and software purchases. Access to Microsoft Workplace Discount Program - Save up to 10% on Surface devices and 30% on Microsoft 365 subscriptions. "Smart casual" dress code with dress down Friday raising money for the local charities. Regular social and team-building events. 'Refer a friend' recruitment bonus scheme. Note: Please be aware that you must have the right to work in the UK.
05/12/2025
Full time
Title: IT Field Engineer Location: Travelling to various client locations (Brighton-based company) Driving Licence: A full UK driving license is required Trident, a leading MSP (Managed Service Provider) based in the Southeast, seeks a driven and dynamic professional to join our team as an IT Field Engineer . We seek a passionate individual to join our team looking to progress their expertise and knowledge. As an IT Field Engineer, you will be traveling to our client's site as well as working remotely from our offices, providing outstanding customer service. This role requires a combination of expert technical expertise, problem-solving skills, and effective communication. A flair for customer service and the ability to put the customer experience first while maintaining a good awareness of the commercial element of the role. Trident is dedicated to nurturing the professional growth and technical skills of our team. We believe that investing in our team's expertise not only benefits our employees but also enhances the quality of services we provide to our clients. During their employment, the successful candidate will benefit from not only being part of exciting new technologies and services but also continual training, certification, and mentorship. The IT Field Engineer's core responsibilities within the designated department are: Travel to designated client sites to provide technical services for both project and helpdesk. Setting up new equipment and upgrading existing systems (i.e., remotely and physically configuring new PCs/Laptops, managing network printers, server installation or identifying network connectivity issues). Providing end-to-end support, ownership, and resolution technical service remotely and onsite in line with Trident's SLA's/KPI's. Identifying potential escalations and proactively alerting management as needed. Providing and running training on new systems to end users. Creating and updating training and internal documentation. Troubleshoot and resolve hardware, software, and network issues. Providing regular updates to clients on the progress of their tickets. Working independently and as part of a team, ensuring clarity of client requirements and assisting with smooth client experience. On-budget, successful, and profitable delivery of an "exceptional customer experience". Qualifications and Skills - The successful candidate will require experience working with the following technologies: Microsoft Windows desktop & Mac operating systems and other common applications. Microsoft Windows Server operating systems (including AD, DNS, DHCP, Group Policy, etc.). Microsoft 365 administration and support, including Exchange Online, SharePoint Online, Teams and OneDrive. Microsoft Azure administration and support. Virtualisation technologies, including VMware and Microsoft Hyper-V. Networking principles including VLAN's, LAGS, VPN's and routing. Firewall products such as SonicWALL, PaloAlto, Fortinet and WatchGuard. Backup & disaster recovery solutions such as StorageCraft, Veeam and N-Able, etc. A flair for troubleshooting, communication, and exceptional customer service. Excellent communication skills, both written and verbal. Be flexible and adaptable to situations and changing requirements. Excellent task and time management. MSP experience and a relevant IT qualification, such as CompTIA A+ or a Microsoft qualification. The successful candidate will be mentored and will be placed on a training path that will help you to advance your skills further and gain industry-recognised qualifications. Benefits: Up to 32 days holiday per year plus bank holidays (25 days annual leave per annum - increased one day for every year of service up to 32 days + bank holidays). Access 7,000+ hours of on-demand IT courses, practice tests and virtual labs. Wellbeing - Access to Bupa EAP (Employee Assistance Program) for you and your family. 'Cycle to Work' scheme. Access to vendor pricing for personal IT hardware and software purchases. Access to Microsoft Workplace Discount Program - Save up to 10% on Surface devices and 30% on Microsoft 365 subscriptions. "Smart casual" dress code with dress down Friday raising money for the local charities. Regular social and team-building events. 'Refer a friend' recruitment bonus scheme. Note: Please be aware that you must have the right to work in the UK.
Job Title: Service Desk Consultant - Level 2 Location: Glasgow Salary: Up to £40k + Bonus Job type: Full Time, Permanent About the role; As a Level 2 Service Desk Consultant you will take ownership of diagnosing, troubleshooting, and resolving technical incidents escalated from the 1st Line team. This includes investigating complex issues across on-premise infrastructure such as networking and servers, as well as cloud environments. You will ensure timely resolution, maintain accurate documentation, and deliver exceptional customer service while adhering to agreed SLAs. Additionally, you will collaborate with other technical teams to escalate and resolve advanced problems, contributing to continuous improvement initiatives and knowledge sharing within the service desk. Who are we? TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results. TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of and our accreditation as a 'Great Place to Work' in addition to being placed on the 'UK's Best Workplaces in Tech' list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do. Job responsibilities will include, but are not limited to; Ensure customers' tickets are responded to within SLA. Ensure communication with the customer is regular with regards to their incident/change request. Diagnose and resolve incidents using TSG's remote access tools and verbal instructions. Update TSGs ticketing system and technical information repository with detailed notes. Liaise with partners and third parties to aid in the resolution of incidents. Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers. Maintain a high-quality service for our customers. Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers. Assist in the creation of best practice, new user and leaver guides. Act as Buddy when required for the induction of new 2nd line team members. You will also be expected to carry out any reasonable duties which may be requested from time to time. About you: Knowledge, Skills & Experience; At least one Microsoft certification at the associate level, such as - AZ-104: Azure Administrator Associate, AZ-500: Azure Security Engineer Associate, AZ-700: Azure Network Engineer Associate, AZ-140: Azure Virtual Desktop Associate or SC-300: Identity and Access Administrator Associate A full UK driving license is required. Strong expertise in on-premise infrastructure, including networking and server management, combined with solid cloud skills. Extensive knowledge of server and networked environments. Experience with virtualisation technologies. Strong background in desktop support. Proficient understanding of firewalls, anti-virus, and other security technologies. Hands-on experience with Microsoft Exchange and Office 365. Ability to tailor coaching and training styles to meet individual needs. Strong relationship-building skills with the wider business. Professional telephone manner. In-depth understanding of firewall technologies. Experience with cloud-based backup solutions. Good understanding of on-premises backup technologies. Knowledge of hosted telephony. Familiarity with routing and switching. Experience with enterprise anti-virus software, such as Sophos. Significant experience supporting hybrid or cloud infrastructure. Benefits; 25 days annual leave + public holidays, rising with length of service Employee benefits trust Company bonus scheme Life assurance 4 x Salary Contributory pension scheme at 4% matched Healthcare and cash plan Electric vehicle salary sacrifice scheme Cycle to work scheme Employee discounts Employee assistance programme Paid CSR Days Company sick pay and income protection cover Enhanced Maternity and Paternity pay Employee recognition scheme Eyecare vouchers Discounted gym membership Long service rewards Please click on the APPLY button to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of: IT Technician, IT Support Engineer, Infrastructure Engineer, IT Service Desk, IT Support Desk may also be considered for this role.
05/12/2025
Full time
Job Title: Service Desk Consultant - Level 2 Location: Glasgow Salary: Up to £40k + Bonus Job type: Full Time, Permanent About the role; As a Level 2 Service Desk Consultant you will take ownership of diagnosing, troubleshooting, and resolving technical incidents escalated from the 1st Line team. This includes investigating complex issues across on-premise infrastructure such as networking and servers, as well as cloud environments. You will ensure timely resolution, maintain accurate documentation, and deliver exceptional customer service while adhering to agreed SLAs. Additionally, you will collaborate with other technical teams to escalate and resolve advanced problems, contributing to continuous improvement initiatives and knowledge sharing within the service desk. Who are we? TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results. TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of and our accreditation as a 'Great Place to Work' in addition to being placed on the 'UK's Best Workplaces in Tech' list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do. Job responsibilities will include, but are not limited to; Ensure customers' tickets are responded to within SLA. Ensure communication with the customer is regular with regards to their incident/change request. Diagnose and resolve incidents using TSG's remote access tools and verbal instructions. Update TSGs ticketing system and technical information repository with detailed notes. Liaise with partners and third parties to aid in the resolution of incidents. Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers. Maintain a high-quality service for our customers. Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers. Assist in the creation of best practice, new user and leaver guides. Act as Buddy when required for the induction of new 2nd line team members. You will also be expected to carry out any reasonable duties which may be requested from time to time. About you: Knowledge, Skills & Experience; At least one Microsoft certification at the associate level, such as - AZ-104: Azure Administrator Associate, AZ-500: Azure Security Engineer Associate, AZ-700: Azure Network Engineer Associate, AZ-140: Azure Virtual Desktop Associate or SC-300: Identity and Access Administrator Associate A full UK driving license is required. Strong expertise in on-premise infrastructure, including networking and server management, combined with solid cloud skills. Extensive knowledge of server and networked environments. Experience with virtualisation technologies. Strong background in desktop support. Proficient understanding of firewalls, anti-virus, and other security technologies. Hands-on experience with Microsoft Exchange and Office 365. Ability to tailor coaching and training styles to meet individual needs. Strong relationship-building skills with the wider business. Professional telephone manner. In-depth understanding of firewall technologies. Experience with cloud-based backup solutions. Good understanding of on-premises backup technologies. Knowledge of hosted telephony. Familiarity with routing and switching. Experience with enterprise anti-virus software, such as Sophos. Significant experience supporting hybrid or cloud infrastructure. Benefits; 25 days annual leave + public holidays, rising with length of service Employee benefits trust Company bonus scheme Life assurance 4 x Salary Contributory pension scheme at 4% matched Healthcare and cash plan Electric vehicle salary sacrifice scheme Cycle to work scheme Employee discounts Employee assistance programme Paid CSR Days Company sick pay and income protection cover Enhanced Maternity and Paternity pay Employee recognition scheme Eyecare vouchers Discounted gym membership Long service rewards Please click on the APPLY button to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of: IT Technician, IT Support Engineer, Infrastructure Engineer, IT Service Desk, IT Support Desk may also be considered for this role.
IT Technician / Helpdesk Support Engineer / Service Desk Analyst An excellent opportunity for an enthusiastic IT professional to provide first and second line IT support, deliver maintenance, and assist with technical projects across multiple client sites. This is a hands-on role within a growing managed services environment. If you've also worked in the following roles, we'd also like to hear from you: IT Engineer, Helpdesk Analyst, Second Line Support Engineer, Network Technician, Systems Support Engineer, Desktop Support Technician SALARY: £27,000 - £31,000 per annum (depending on experience and qualifications) + Benefits (see below) LOCATION: Based at the offices in Burnley with flexitime and opportunities for hybrid working. Candidates must live within an easy commute to Burnley. JOB TYPE: Full-Time and Part-Time, Permanent Positions Available JOB OVERVIEW We have a fantastic new job opportunity for an IT Technician / Helpdesk Support Engineer / Service Desk Analyst to join a proactive IT support team, providing technical assistance, maintenance, and project support to clients. As an IT Technician / Helpdesk Support Engineer / Service Desk Analyst you will troubleshoot and resolve issues related to Microsoft 365, Windows Servers, networking, and cybersecurity. You will contribute to digital transformation projects and ensure all IT tickets are handled within service level agreements. The IT Technician / Helpdesk Support Engineer / Service Desk Analyst will also support onsite installations across the North West, helping clients maintain secure, efficient, and up-to-date systems while developing their own technical expertise. DUTIES Your duties as the IT Technician / Helpdesk Support Engineer / Service Desk Analyst include: Provide Technical Support: Respond to helpdesk tickets and resolve first- and second-line IT issues Ensure Service Levels: Maintain SLAs and deliver excellent customer satisfaction across all support requests Perform Maintenance: Carry out proactive maintenance on client systems and networks Assist with Projects: Support installations, migrations, and digital transformation activities Document Work: Record accurate notes, configurations, and time logs in line with company procedures Support Cybersecurity: Help maintain client system security, patching, and compliance with ISO standards Develop Technical Skills: Learn and use automation tools such as PowerShell scripts to improve efficiency Provide Onsite Support: Visit client locations across the North West to deliver hands-on technical assistance CANDIDATE REQUIREMENTS ESSENTIAL Proven experience providing IT support within a helpdesk or service desk environment Strong knowledge of Microsoft 365 and Windows systems Understanding of computer networking and troubleshooting Excellent communication and interpersonal skills Ability to work independently and as part of a team Logical, analytical mindset with good problem-solving ability Organised, reliable, and proactive approach to work DESIRABLE Experience with Unifi, DrayTek, or NETGEAR equipment Knowledge of Microsoft Azure Virtual Desktop or IaaS environments Experience using PowerShell scripting Mac support experience Full UK driving licence with the ability to visit client sites (or make alternative transport arrangements) BENEFITS Join a small, friendly team with low staff turnover, providing opportunities to develop your technical skills on a wide range of technologies Bonuses for high performance Generous company pension scheme Holiday purchase scheme Tea, frothy coffee and fruit juice provided when onsite Ongoing training and development Flexible working / hybrid options High spec Dell or Lenovo laptop Docks and remote working equipment provided Flexi time scheme Three extra days leave at Christmas Healthcare plan (includes optical and dental care and half price gym membership) Christmas parties and charity events APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14090 Full-Time and Part-Time Jobs, Careers and Vacancies. Find a new job and work in Burnley, Lancashire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.
05/12/2025
Full time
IT Technician / Helpdesk Support Engineer / Service Desk Analyst An excellent opportunity for an enthusiastic IT professional to provide first and second line IT support, deliver maintenance, and assist with technical projects across multiple client sites. This is a hands-on role within a growing managed services environment. If you've also worked in the following roles, we'd also like to hear from you: IT Engineer, Helpdesk Analyst, Second Line Support Engineer, Network Technician, Systems Support Engineer, Desktop Support Technician SALARY: £27,000 - £31,000 per annum (depending on experience and qualifications) + Benefits (see below) LOCATION: Based at the offices in Burnley with flexitime and opportunities for hybrid working. Candidates must live within an easy commute to Burnley. JOB TYPE: Full-Time and Part-Time, Permanent Positions Available JOB OVERVIEW We have a fantastic new job opportunity for an IT Technician / Helpdesk Support Engineer / Service Desk Analyst to join a proactive IT support team, providing technical assistance, maintenance, and project support to clients. As an IT Technician / Helpdesk Support Engineer / Service Desk Analyst you will troubleshoot and resolve issues related to Microsoft 365, Windows Servers, networking, and cybersecurity. You will contribute to digital transformation projects and ensure all IT tickets are handled within service level agreements. The IT Technician / Helpdesk Support Engineer / Service Desk Analyst will also support onsite installations across the North West, helping clients maintain secure, efficient, and up-to-date systems while developing their own technical expertise. DUTIES Your duties as the IT Technician / Helpdesk Support Engineer / Service Desk Analyst include: Provide Technical Support: Respond to helpdesk tickets and resolve first- and second-line IT issues Ensure Service Levels: Maintain SLAs and deliver excellent customer satisfaction across all support requests Perform Maintenance: Carry out proactive maintenance on client systems and networks Assist with Projects: Support installations, migrations, and digital transformation activities Document Work: Record accurate notes, configurations, and time logs in line with company procedures Support Cybersecurity: Help maintain client system security, patching, and compliance with ISO standards Develop Technical Skills: Learn and use automation tools such as PowerShell scripts to improve efficiency Provide Onsite Support: Visit client locations across the North West to deliver hands-on technical assistance CANDIDATE REQUIREMENTS ESSENTIAL Proven experience providing IT support within a helpdesk or service desk environment Strong knowledge of Microsoft 365 and Windows systems Understanding of computer networking and troubleshooting Excellent communication and interpersonal skills Ability to work independently and as part of a team Logical, analytical mindset with good problem-solving ability Organised, reliable, and proactive approach to work DESIRABLE Experience with Unifi, DrayTek, or NETGEAR equipment Knowledge of Microsoft Azure Virtual Desktop or IaaS environments Experience using PowerShell scripting Mac support experience Full UK driving licence with the ability to visit client sites (or make alternative transport arrangements) BENEFITS Join a small, friendly team with low staff turnover, providing opportunities to develop your technical skills on a wide range of technologies Bonuses for high performance Generous company pension scheme Holiday purchase scheme Tea, frothy coffee and fruit juice provided when onsite Ongoing training and development Flexible working / hybrid options High spec Dell or Lenovo laptop Docks and remote working equipment provided Flexi time scheme Three extra days leave at Christmas Healthcare plan (includes optical and dental care and half price gym membership) Christmas parties and charity events APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14090 Full-Time and Part-Time Jobs, Careers and Vacancies. Find a new job and work in Burnley, Lancashire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.
Infrastructure Engineer £55,000 - £60,000 Pension, Healthcare, benefits Hertfordshire - with working from home An established client of ours based in Hertfordshire are looking to hire an infrastructure engineer. This is an exciting opportunity with a respected firm, where you will play an important role within a small team.This role is mainly based around automation & data governance. They are looking for someone who can start helping develop Power BI reporting and use power automate for automated workflows.The role also covers Azure, Meraki, Security, AVD, Intune, etc. Main duties Administering and supporting Microsoft 365, Azure & AVD. Designing and implementing automation using PowerShell, Azure etc. Developing and maintaining Power Automate flows & Power Apps solutions. Collaborating with business teams to develop & align data sources, APIs, and connectors between M365, Azure SQL, SharePoint, and Power BI. Operating and tuning Microsoft Defender and Darktrace; investigating and resolving alerts. Supporting Meraki MX infrastructure, firmware lifecycle, and configuration templates. Maintaining clear documentation, standards, and change records. Planning and executing changes with risk assessment, communication, and post-implementation review. What we are looking for from you: Full driving license and use of own car Strong understanding of Azure Virtual Desktop. Microsoft 365 / Intune administration including compliance and Conditional Access. Practical experience with Power Platform tools. Working knowledge of Power BI datasets, gateways, or data-warehouse integration. Automation via PowerShell, Azure Automation etc. Familiarity with backup technologies, DR planning, and validation. Experience implementing or managing Microsoft Defender. If you would like to know more about this Infrastructure Engineer role, please do get in touch. Unfortunately, this company is unable to provide sponsorship
05/12/2025
Full time
Infrastructure Engineer £55,000 - £60,000 Pension, Healthcare, benefits Hertfordshire - with working from home An established client of ours based in Hertfordshire are looking to hire an infrastructure engineer. This is an exciting opportunity with a respected firm, where you will play an important role within a small team.This role is mainly based around automation & data governance. They are looking for someone who can start helping develop Power BI reporting and use power automate for automated workflows.The role also covers Azure, Meraki, Security, AVD, Intune, etc. Main duties Administering and supporting Microsoft 365, Azure & AVD. Designing and implementing automation using PowerShell, Azure etc. Developing and maintaining Power Automate flows & Power Apps solutions. Collaborating with business teams to develop & align data sources, APIs, and connectors between M365, Azure SQL, SharePoint, and Power BI. Operating and tuning Microsoft Defender and Darktrace; investigating and resolving alerts. Supporting Meraki MX infrastructure, firmware lifecycle, and configuration templates. Maintaining clear documentation, standards, and change records. Planning and executing changes with risk assessment, communication, and post-implementation review. What we are looking for from you: Full driving license and use of own car Strong understanding of Azure Virtual Desktop. Microsoft 365 / Intune administration including compliance and Conditional Access. Practical experience with Power Platform tools. Working knowledge of Power BI datasets, gateways, or data-warehouse integration. Automation via PowerShell, Azure Automation etc. Familiarity with backup technologies, DR planning, and validation. Experience implementing or managing Microsoft Defender. If you would like to know more about this Infrastructure Engineer role, please do get in touch. Unfortunately, this company is unable to provide sponsorship
Job Title: I.T Managed Services Support Engineer- Level 2 Location: Belfast - BT3- Full Driving Licence and Access to a Car required for this role. Salary and Benefits: Competitive Salary and Benefits Hours of work: Monday to Friday 8.45am-5pm The Right Client - Nominate Recruitment are thrilled to be partnering with a successful IT & Office Solutions Business who provide a range of IT solutions includes consulting, implementation, services and the operation of IT systems. The role of a level 2 Managed Services Support Engineer is to provide support to customers, both remotely and at customer premises, across multiple technology areas with a focus on desktop virtualisation technologies. The Right role: Putting the Customers first, you will provide a 2nd line support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met on your home site as well as any remote sites that you and your team also support. You will also participate in site-wide projects that support changing business and IT requirements. Manage workload and prioritise multiple open tickets while meeting SLA thresholds for incidents, requests, and problems. Take full technical responsibility for incidents, requests, and problems, conducting comprehensive diagnostics with end-users to ensure ticket resolution and project completion. Perform regular maintenance and patching of infrastructure, endpoints, and servers. Act as an escalation point for support calls from various support tiers, ensuring timely and effective resolution processes. Provide technical maintenance and support for all IT hardware and software used by end-users. Provide onsite technical support, confidently and professionally engaging with customers at all organisational levels. The Right Fit: At least 2+ years in an IT Support role (2nd line experience is beneficial + MSP exp) • Excellent experience with Windows Server and Desktops • Extensive knowledge on Microsoft Azure and Microsoft Office 365 • Great knowledge working with Active Directory & Azure AD • Vast knowledge on DNS, DHCP and Group Policy • Backup - Configure, maintain, troubleshooting experience.
05/12/2025
Full time
Job Title: I.T Managed Services Support Engineer- Level 2 Location: Belfast - BT3- Full Driving Licence and Access to a Car required for this role. Salary and Benefits: Competitive Salary and Benefits Hours of work: Monday to Friday 8.45am-5pm The Right Client - Nominate Recruitment are thrilled to be partnering with a successful IT & Office Solutions Business who provide a range of IT solutions includes consulting, implementation, services and the operation of IT systems. The role of a level 2 Managed Services Support Engineer is to provide support to customers, both remotely and at customer premises, across multiple technology areas with a focus on desktop virtualisation technologies. The Right role: Putting the Customers first, you will provide a 2nd line support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met on your home site as well as any remote sites that you and your team also support. You will also participate in site-wide projects that support changing business and IT requirements. Manage workload and prioritise multiple open tickets while meeting SLA thresholds for incidents, requests, and problems. Take full technical responsibility for incidents, requests, and problems, conducting comprehensive diagnostics with end-users to ensure ticket resolution and project completion. Perform regular maintenance and patching of infrastructure, endpoints, and servers. Act as an escalation point for support calls from various support tiers, ensuring timely and effective resolution processes. Provide technical maintenance and support for all IT hardware and software used by end-users. Provide onsite technical support, confidently and professionally engaging with customers at all organisational levels. The Right Fit: At least 2+ years in an IT Support role (2nd line experience is beneficial + MSP exp) • Excellent experience with Windows Server and Desktops • Extensive knowledge on Microsoft Azure and Microsoft Office 365 • Great knowledge working with Active Directory & Azure AD • Vast knowledge on DNS, DHCP and Group Policy • Backup - Configure, maintain, troubleshooting experience.
Solutions Architect - Azure & Hybrid Cloud Location: Chippenham, Wiltshire Salary: £80,000-£85,000 Type: Permanent, Full-time Hybrid Working Available About the Role An award-winning, fast-growing IT services organisation is seeking an experienced Solutions Architect with deep expertise in Microsoft Azure, Microsoft 365, and hybrid IT infrastructures. This role offers the opportunity to work on innovative cloud-first solutions, design end-to-end technical architectures, and guide customers through digital transformation projects. The successful candidate will have a solid foundation in traditional on-premises environments and a proven track record of evolving into cloud-first, Azure-led solutions. Travel to client sites may be required. Key Responsibilities Design and implement modern IT infrastructure solutions with a focus on Azure , hybrid cloud, and Microsoft 365 ecosystems. Lead technical projects from planning to delivery, ensuring high-quality outcomes and customer satisfaction. Produce detailed technical documentation, diagrams, and project plans. Collaborate with clients to define IT roadmaps , provide expert guidance, and recommend future-state solutions. Conduct infrastructure and cyber risk assessments; support Microsoft 365 adoption projects. Act as a senior escalation point for technical teams. Partner with Project Management and Service Delivery teams to ensure seamless delivery. Support pre-sales initiatives, including technical design, proposals, and solution validation. Drive innovation within the organisation's Azure product portfolio and cloud services. Essential Skills & Experience 15+ years' experience progressing through technical roles to Solutions Architect level. Strong expertise in: Microsoft Azure (migration, deployment, management) Microsoft 365, Modern Endpoint Management, and Security Hyper-V / VMware (on-premises and hybrid) Networking fundamentals (TCP/IP, VLANs, routing, firewalls, NAT, etc.) Proven ability to design and deliver end-to-end technical roadmaps. Excellent communication skills with both technical teams and senior stakeholders. Desirable Skills 3CX VoIP solutions Email security and filtering (Mimecast, Barracuda) SonicWALL appliances Azure Site Recovery SQL Server, Power BI, and Data Visualisation Penetration testing or vulnerability scanning experience Project management appreciation Qualifications Required: Microsoft Certified: Azure Administrator Associate (AZ-104) Microsoft Certified: Azure Solutions Architect Expert (AZ-305) Preferred: Azure Network Engineer Associate Azure Security Engineer Associate Azure Virtual Desktop Specialty Windows Server Hybrid Administrator Associate DevOps Engineer Expert Benefits Competitive salary: £80,000-£85,000 Unlimited holiday entitlement Private healthcare Pension (Auto Enrolment) Structured training & development programme (including study time within working hours) Access to extensive online learning resources Referral incentives for staff and clients Friendly, inclusive culture with social events and team activities Modern workspace with lounge area, on-site bar, fresh fruit, and snacks About You You are a proactive, customer-focused technical professional , passionate about cloud technologies and digital transformation. You enjoy solving complex problems, mentoring colleagues, and delivering solutions that add real business value. This role requires occasional travel to client sites and some flexibility for out-of-hours work. Solutions Architect, Azure Solutions Architect, Microsoft Azure, Microsoft 365, Hybrid Cloud, Cloud Solutions, IT Architecture, Hyper-V, VMware, Networking, Cloud Adoption, IT Roadmap, Digital Transformation.
05/12/2025
Full time
Solutions Architect - Azure & Hybrid Cloud Location: Chippenham, Wiltshire Salary: £80,000-£85,000 Type: Permanent, Full-time Hybrid Working Available About the Role An award-winning, fast-growing IT services organisation is seeking an experienced Solutions Architect with deep expertise in Microsoft Azure, Microsoft 365, and hybrid IT infrastructures. This role offers the opportunity to work on innovative cloud-first solutions, design end-to-end technical architectures, and guide customers through digital transformation projects. The successful candidate will have a solid foundation in traditional on-premises environments and a proven track record of evolving into cloud-first, Azure-led solutions. Travel to client sites may be required. Key Responsibilities Design and implement modern IT infrastructure solutions with a focus on Azure , hybrid cloud, and Microsoft 365 ecosystems. Lead technical projects from planning to delivery, ensuring high-quality outcomes and customer satisfaction. Produce detailed technical documentation, diagrams, and project plans. Collaborate with clients to define IT roadmaps , provide expert guidance, and recommend future-state solutions. Conduct infrastructure and cyber risk assessments; support Microsoft 365 adoption projects. Act as a senior escalation point for technical teams. Partner with Project Management and Service Delivery teams to ensure seamless delivery. Support pre-sales initiatives, including technical design, proposals, and solution validation. Drive innovation within the organisation's Azure product portfolio and cloud services. Essential Skills & Experience 15+ years' experience progressing through technical roles to Solutions Architect level. Strong expertise in: Microsoft Azure (migration, deployment, management) Microsoft 365, Modern Endpoint Management, and Security Hyper-V / VMware (on-premises and hybrid) Networking fundamentals (TCP/IP, VLANs, routing, firewalls, NAT, etc.) Proven ability to design and deliver end-to-end technical roadmaps. Excellent communication skills with both technical teams and senior stakeholders. Desirable Skills 3CX VoIP solutions Email security and filtering (Mimecast, Barracuda) SonicWALL appliances Azure Site Recovery SQL Server, Power BI, and Data Visualisation Penetration testing or vulnerability scanning experience Project management appreciation Qualifications Required: Microsoft Certified: Azure Administrator Associate (AZ-104) Microsoft Certified: Azure Solutions Architect Expert (AZ-305) Preferred: Azure Network Engineer Associate Azure Security Engineer Associate Azure Virtual Desktop Specialty Windows Server Hybrid Administrator Associate DevOps Engineer Expert Benefits Competitive salary: £80,000-£85,000 Unlimited holiday entitlement Private healthcare Pension (Auto Enrolment) Structured training & development programme (including study time within working hours) Access to extensive online learning resources Referral incentives for staff and clients Friendly, inclusive culture with social events and team activities Modern workspace with lounge area, on-site bar, fresh fruit, and snacks About You You are a proactive, customer-focused technical professional , passionate about cloud technologies and digital transformation. You enjoy solving complex problems, mentoring colleagues, and delivering solutions that add real business value. This role requires occasional travel to client sites and some flexibility for out-of-hours work. Solutions Architect, Azure Solutions Architect, Microsoft Azure, Microsoft 365, Hybrid Cloud, Cloud Solutions, IT Architecture, Hyper-V, VMware, Networking, Cloud Adoption, IT Roadmap, Digital Transformation.
IT Support Engineer - Liverpool An IT Support Engineer with strong 2nd line IT support, Windows 10 / 11, Windows Server, Intune, Azure, Entra & Office 365 experience, is required by a leading firm in central Liverpool. My client is looking for someone with a can-do attitude who is rising to facing new challenges, as this will be a hands-on role, offering hybrid working Key Skills required: Experience of working at a 2nd line IT support level Experience with Windows Server 19 / 2025 Windows 10 / 11 & M365 experience Azure, Entra and Intune experience Good working knowledge of support on-prem and configuring hybrid infrastructure environments Hyper-V virtualisation O365 suite - Exchange Online Active Directory, Group Policy (DNS/DHCP) VOIP telephony support Experience troubleshooting wired and wireless networks - TCP/IP, etc. Key roles and responsibilities: Delivering courteous and expert IT assistance to all personnel. Diagnosis and resolution of IT concerns via remote and on-site methods. Deployment of desktop/server software and hardware solutions. Enhancement and maintenance of the current infrastructure. Regular proactive upkeep of server and desktop systems. Thorough troubleshooting of user problems. Crafting comprehensive support materials. Contribution to the routine administration of IT systems. Not only will you be joining a leading local organisation, but you will have plenty of scope for growth and further development, if you want to undergo any certifications (AZ-900, AZ-104, CompTIA etc.) and a clear progression path to Infrastructure Engineer/Subject Matter Expert level. Company benefits include: Salary up to £34,000 25 days annual leave + Bank Holidays, rising with service Private healthcare insurance Contributory pension scheme Hybrid Working Plus much more Apply now to to join our client's dynamic and friendly team. Key skills: Windows Server, Azure, Endpoint, Intune, IT Infrastructure, Networking, legal IT, law, visualfiles, exchange, hyper-v, VOIP, IT Support, Service Desk, Liverpool, Warrington, St Helens, Wirral Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
04/12/2025
Full time
IT Support Engineer - Liverpool An IT Support Engineer with strong 2nd line IT support, Windows 10 / 11, Windows Server, Intune, Azure, Entra & Office 365 experience, is required by a leading firm in central Liverpool. My client is looking for someone with a can-do attitude who is rising to facing new challenges, as this will be a hands-on role, offering hybrid working Key Skills required: Experience of working at a 2nd line IT support level Experience with Windows Server 19 / 2025 Windows 10 / 11 & M365 experience Azure, Entra and Intune experience Good working knowledge of support on-prem and configuring hybrid infrastructure environments Hyper-V virtualisation O365 suite - Exchange Online Active Directory, Group Policy (DNS/DHCP) VOIP telephony support Experience troubleshooting wired and wireless networks - TCP/IP, etc. Key roles and responsibilities: Delivering courteous and expert IT assistance to all personnel. Diagnosis and resolution of IT concerns via remote and on-site methods. Deployment of desktop/server software and hardware solutions. Enhancement and maintenance of the current infrastructure. Regular proactive upkeep of server and desktop systems. Thorough troubleshooting of user problems. Crafting comprehensive support materials. Contribution to the routine administration of IT systems. Not only will you be joining a leading local organisation, but you will have plenty of scope for growth and further development, if you want to undergo any certifications (AZ-900, AZ-104, CompTIA etc.) and a clear progression path to Infrastructure Engineer/Subject Matter Expert level. Company benefits include: Salary up to £34,000 25 days annual leave + Bank Holidays, rising with service Private healthcare insurance Contributory pension scheme Hybrid Working Plus much more Apply now to to join our client's dynamic and friendly team. Key skills: Windows Server, Azure, Endpoint, Intune, IT Infrastructure, Networking, legal IT, law, visualfiles, exchange, hyper-v, VOIP, IT Support, Service Desk, Liverpool, Warrington, St Helens, Wirral Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
2nd Line IT Engineer (Full Time) - Job Specification Location: Reigate Hours: 37.5 per week Salary: Up to £32,000 Hybrid Working: 2 days remote per week About the Company Our client is a fast-growing technology services provider specialising in managed IT services, cloud solutions, and modern infrastructure support. They are looking for enthusiastic individuals who enjoy working with technology and delivering high-quality customer service. Over the last 5 years, MFK Recruitment has placed 45 IT professionals with this company, and 32 are still thriving there today ! Role Overview The 2nd Line IT Engineer role is focused on supporting, maintaining, and improving IT systems across both on-premise and cloud environments. This position sits within an experienced engineering team and would suit someone who has worked in an MSP environment with strong 2nd-line capabilities. You'll be working closely with customers, resolving technical issues, and ensuring systems run efficiently. As a 2nd Line Engineer , you'll be a key escalation point for junior members of the support team. Key Responsibilities Provide 1st and 2nd line technical support across a varied customer base. Act as the first point of escalation for technical incidents. Manage and resolve support tickets efficiently within SLAs. Diagnose issues across desktops, servers, cloud environments, and networks. Support and administer Microsoft 365, Azure, and virtualisation platforms. Document processes, update knowledge bases, and maintain accurate records. Deliver excellent customer service and clear communication at all times. Technical Responsibilities Troubleshooting servers, cloud services, and virtualised environments. Active Directory & Group Policy administration. Exchange administration. Networking knowledge including TCP/IP, VLANs, and firewalls. Firewall experience (Fortigate, Cisco, SonicWall, WatchGuard). Backup technologies including Azure and Veeam. Supporting Hyper-V, VMware, AVD, and RDS. General support of PCs, printers, scanners, switches, and other networked devices. As a 2nd Line Engineer , you will take full ownership of technical issues and see them through to resolution. Personal Attributes Strong passion for technology and solving complex issues. Confident communicator who enjoys helping customers. Able to work both independently and as part of a team. Organised, proactive, and able to prioritise workload. Willingness to keep learning and develop new skills. Qualifications & Experience Minimum 3 years' experience in a similar IT role. MSP or customer-centric environment experience preferred. Strong experience with: Microsoft 365, Azure, Windows, AD, Server OS Cyber security tools, firewalls, and recovery solutions Cloud technologies VMware / Hyper-V Veeam backups Apple Mac support experience is advantageous. Desirable Certifications Microsoft Certified (Azure or M365) VMware VCP Citrix Veeam Why This Role? This is an excellent opportunity for a motivated Level 2 Engineer who wants to join a growing business with real opportunities for development, career progression, and exposure to a wide range of technologies.
04/12/2025
Full time
2nd Line IT Engineer (Full Time) - Job Specification Location: Reigate Hours: 37.5 per week Salary: Up to £32,000 Hybrid Working: 2 days remote per week About the Company Our client is a fast-growing technology services provider specialising in managed IT services, cloud solutions, and modern infrastructure support. They are looking for enthusiastic individuals who enjoy working with technology and delivering high-quality customer service. Over the last 5 years, MFK Recruitment has placed 45 IT professionals with this company, and 32 are still thriving there today ! Role Overview The 2nd Line IT Engineer role is focused on supporting, maintaining, and improving IT systems across both on-premise and cloud environments. This position sits within an experienced engineering team and would suit someone who has worked in an MSP environment with strong 2nd-line capabilities. You'll be working closely with customers, resolving technical issues, and ensuring systems run efficiently. As a 2nd Line Engineer , you'll be a key escalation point for junior members of the support team. Key Responsibilities Provide 1st and 2nd line technical support across a varied customer base. Act as the first point of escalation for technical incidents. Manage and resolve support tickets efficiently within SLAs. Diagnose issues across desktops, servers, cloud environments, and networks. Support and administer Microsoft 365, Azure, and virtualisation platforms. Document processes, update knowledge bases, and maintain accurate records. Deliver excellent customer service and clear communication at all times. Technical Responsibilities Troubleshooting servers, cloud services, and virtualised environments. Active Directory & Group Policy administration. Exchange administration. Networking knowledge including TCP/IP, VLANs, and firewalls. Firewall experience (Fortigate, Cisco, SonicWall, WatchGuard). Backup technologies including Azure and Veeam. Supporting Hyper-V, VMware, AVD, and RDS. General support of PCs, printers, scanners, switches, and other networked devices. As a 2nd Line Engineer , you will take full ownership of technical issues and see them through to resolution. Personal Attributes Strong passion for technology and solving complex issues. Confident communicator who enjoys helping customers. Able to work both independently and as part of a team. Organised, proactive, and able to prioritise workload. Willingness to keep learning and develop new skills. Qualifications & Experience Minimum 3 years' experience in a similar IT role. MSP or customer-centric environment experience preferred. Strong experience with: Microsoft 365, Azure, Windows, AD, Server OS Cyber security tools, firewalls, and recovery solutions Cloud technologies VMware / Hyper-V Veeam backups Apple Mac support experience is advantageous. Desirable Certifications Microsoft Certified (Azure or M365) VMware VCP Citrix Veeam Why This Role? This is an excellent opportunity for a motivated Level 2 Engineer who wants to join a growing business with real opportunities for development, career progression, and exposure to a wide range of technologies.
Position: Senior MSP Engineer Location: Reading Salary: £35-45k Benefits 22+ Days Holiday and rising (plus bank holidays) Flexible working (WFH incentives) 10% Matched Pension Contribution Career Development Cycle Scheme Car Parking Primary Purpose Our client are a leading Managed Service Provider, CRM and Software Development company, and are currently seeking a highly skilled Technical Support Engineer to join our dedicated team. The ideal candidate will provide enterprise-level technical assistance and support to our customers, ensuring smooth operation of computer systems, software, and hardware. This role will be a full-time position based out of our Silchester office with around 60% of your time spent onsite at customer sites. (majority within a 50-mile radius of Silchester) Key Responsibilities Offer technical support to customers via phone, email, or in person Provide routine onsite visits to customers, as well as also dealing with onsite escalations End-to-end project delivery, providing solution implementation, project management and pre/post-project support Ensure all projects are delivered and installed within the timescales set. Troubleshoot and resolve issues related to operating systems, software applications, and hardware components, including but not limited to (desktops, laptops, servers, monitors, printers, routers, switches, phones, firewalls and access points). Work across technologies in key areas, including Windows Server, Cloud (Azure & M365), Active Directory, Virtualization (Hyper-V and VMware), Exchange and IT Security & Networking. Assist with setting up and configuring computer systems. Conduct software troubleshooting and recommend solutions. Communicate effectively with customers to understand and address their technical concerns. Provide technical support where required (pre & post project) Assisting other team members including communicating company strategies, team goals, project deadlines, identifying training needs and skill management. Carrying out site surveys and creating technical documentation. Collaborate with the IT support team on escalated more complex issues. Pre-sales support for Directors, communicating with new & existing customers. Proving a technical handover to the Service Desk. Desirable: 5+ years proven experience in a customer facing technical support role within an established MSP. Excellent verbal and written communication and soft skills, inspiring confidence while leading customers through the steps to resolve issues via phone, and email. Microsoft 365 Teams Exchange SharePoint, Intune and Autopilot. VMWare ESX, vCenter and/or Hyper-V. Various Backup Systems, Enterprise Firewalls (Sophos XGS) and Email Security Platforms (Mimecast & Symantec). LAN, WAN, VLAN, VPN and Enterprise Wireless inc. MFA Certifications or a technical qualification in IT. Ability to write reports and technical documents. Good knowledge of Sophos, Egnyte and Ubiquiti would be highly beneficial. Exceptional attention to detail. Must have the resilience and ability to work under pressure. Must have the ability to work alone, and as a member of the team INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
04/12/2025
Full time
Position: Senior MSP Engineer Location: Reading Salary: £35-45k Benefits 22+ Days Holiday and rising (plus bank holidays) Flexible working (WFH incentives) 10% Matched Pension Contribution Career Development Cycle Scheme Car Parking Primary Purpose Our client are a leading Managed Service Provider, CRM and Software Development company, and are currently seeking a highly skilled Technical Support Engineer to join our dedicated team. The ideal candidate will provide enterprise-level technical assistance and support to our customers, ensuring smooth operation of computer systems, software, and hardware. This role will be a full-time position based out of our Silchester office with around 60% of your time spent onsite at customer sites. (majority within a 50-mile radius of Silchester) Key Responsibilities Offer technical support to customers via phone, email, or in person Provide routine onsite visits to customers, as well as also dealing with onsite escalations End-to-end project delivery, providing solution implementation, project management and pre/post-project support Ensure all projects are delivered and installed within the timescales set. Troubleshoot and resolve issues related to operating systems, software applications, and hardware components, including but not limited to (desktops, laptops, servers, monitors, printers, routers, switches, phones, firewalls and access points). Work across technologies in key areas, including Windows Server, Cloud (Azure & M365), Active Directory, Virtualization (Hyper-V and VMware), Exchange and IT Security & Networking. Assist with setting up and configuring computer systems. Conduct software troubleshooting and recommend solutions. Communicate effectively with customers to understand and address their technical concerns. Provide technical support where required (pre & post project) Assisting other team members including communicating company strategies, team goals, project deadlines, identifying training needs and skill management. Carrying out site surveys and creating technical documentation. Collaborate with the IT support team on escalated more complex issues. Pre-sales support for Directors, communicating with new & existing customers. Proving a technical handover to the Service Desk. Desirable: 5+ years proven experience in a customer facing technical support role within an established MSP. Excellent verbal and written communication and soft skills, inspiring confidence while leading customers through the steps to resolve issues via phone, and email. Microsoft 365 Teams Exchange SharePoint, Intune and Autopilot. VMWare ESX, vCenter and/or Hyper-V. Various Backup Systems, Enterprise Firewalls (Sophos XGS) and Email Security Platforms (Mimecast & Symantec). LAN, WAN, VLAN, VPN and Enterprise Wireless inc. MFA Certifications or a technical qualification in IT. Ability to write reports and technical documents. Good knowledge of Sophos, Egnyte and Ubiquiti would be highly beneficial. Exceptional attention to detail. Must have the resilience and ability to work under pressure. Must have the ability to work alone, and as a member of the team INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Technical Architect £550pd - £650pd DOE (Inside IR35/Umbrella) 6 Month Initial Contract Milton Keynes (3 days in office) SC Clearance ideally Are you a Technial Architect looking for your next long-term contract role? Do you have SC Clearance? My Central Government client is looking for an experienced Technical Architect to join their team to review, analyse and approve project requests to ensure any technology changes or improvements meet the clients' standards. You will be supporting technical teams in the delivery of capabilities, providing 4th level technical oversight to customer issues, liaising with stakeholders/customers and interpreting business requirements into technical ones and leading technical workshops. The successful candidate will carry out impact assessments of functional, capability, and security changes. You will need experience of: Customers and Stakeholders engagement Working within an ITIL environment Working with software vendors and developers to improve software solutions Working with engineers to deliver customer beneficial outcomes Technical skills required: Microsoft Server technologies Microsoft Active Directory Microsoft SQL Server SQL Server Database Configuration and management Azure Infrastructure Azure Virtual Desktop Azure SQL managed instance Nerdio AVD management Microsoft .Net Microsoft Web server technologies Microsoft Office applications Experience of secure desktop technologies To apply for this role or to be considered for further roles, please click "Apply Now" . Rise Technical Ltd acts as an employment agency for permanent roles and an employment business for temporary roles.The salary advertised is the bracket available for this position. The actual salary paid will depend on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
04/12/2025
Contractor
Technical Architect £550pd - £650pd DOE (Inside IR35/Umbrella) 6 Month Initial Contract Milton Keynes (3 days in office) SC Clearance ideally Are you a Technial Architect looking for your next long-term contract role? Do you have SC Clearance? My Central Government client is looking for an experienced Technical Architect to join their team to review, analyse and approve project requests to ensure any technology changes or improvements meet the clients' standards. You will be supporting technical teams in the delivery of capabilities, providing 4th level technical oversight to customer issues, liaising with stakeholders/customers and interpreting business requirements into technical ones and leading technical workshops. The successful candidate will carry out impact assessments of functional, capability, and security changes. You will need experience of: Customers and Stakeholders engagement Working within an ITIL environment Working with software vendors and developers to improve software solutions Working with engineers to deliver customer beneficial outcomes Technical skills required: Microsoft Server technologies Microsoft Active Directory Microsoft SQL Server SQL Server Database Configuration and management Azure Infrastructure Azure Virtual Desktop Azure SQL managed instance Nerdio AVD management Microsoft .Net Microsoft Web server technologies Microsoft Office applications Experience of secure desktop technologies To apply for this role or to be considered for further roles, please click "Apply Now" . Rise Technical Ltd acts as an employment agency for permanent roles and an employment business for temporary roles.The salary advertised is the bracket available for this position. The actual salary paid will depend on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Technical Architect / Security Clearance / Milton Keynes / Inside IR35 / £640 / 6 MonthsMy Public Sector client is looking for a Technical Architect to work with a key customer delivering a key national security product where you will liaise with stakeholders/customers interpreting business requirements into technical ones and leading technical customer workshops.Experience of: Customers and Stakeholders engagement Working within an ITIL environment Working with software vendors and developers to improve software solutions Working with engineers to deliver customer beneficial outcomes Technical skills: Microsoft Server technologies Microsoft Active Directory Microsoft SQL Server SQL Server Database Configuration and management Azure Infrastructure Azure Virtual Desktop Azure SQL managed instance Nerdio AVD management Microsoft .Net Microsoft Web server technologies Microsoft Office applications Experience of secure desktop technologies The successful candidate will ideally hold Security Clearance but candidates who are eligible are also welcome to apply.
04/12/2025
Contractor
Technical Architect / Security Clearance / Milton Keynes / Inside IR35 / £640 / 6 MonthsMy Public Sector client is looking for a Technical Architect to work with a key customer delivering a key national security product where you will liaise with stakeholders/customers interpreting business requirements into technical ones and leading technical customer workshops.Experience of: Customers and Stakeholders engagement Working within an ITIL environment Working with software vendors and developers to improve software solutions Working with engineers to deliver customer beneficial outcomes Technical skills: Microsoft Server technologies Microsoft Active Directory Microsoft SQL Server SQL Server Database Configuration and management Azure Infrastructure Azure Virtual Desktop Azure SQL managed instance Nerdio AVD management Microsoft .Net Microsoft Web server technologies Microsoft Office applications Experience of secure desktop technologies The successful candidate will ideally hold Security Clearance but candidates who are eligible are also welcome to apply.
We're hiring a Onsite Service Analyst! 5 days a week 8:00am - 6:00pm at 240 Blackfriars Rd London 3-month contract (with the potential of going perm) £300 per day Inside IR35 Start ASAP - ideally next week! Company Description At Informa Global Support, we're about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We're the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we're here to champion specialists by helping people learn more, know more and do more.As those businesses grow and develop, so will the opportunities for you to grow and develop within Informa Global Support. We're passionate about building for the future - and want your future to be with us. Because we know you're hungry to expand your skills by embracing new experiences. And all the while you'll be supported by a community of talented and like-minded colleagues, where openness is encouraged, and a can-do attitude is the norm. Job Description Role Profile Embrace Informa colleague end user experience and be the ambassadors of Group Technology Solutions & Services by providing excellent service delivery and possessing a 'colleague first' attitude and mindset.Provide physical deskside support services in selected locations, providing onsite support to complement the remote centralised Service Desk service.Reporting to the UK & EU Head of Onsite Support Services within the Service Management & Operations function - part of Technology Operations.The activities of the deskside support function compliment those provided by the centralised Service Desk and are focused on Incident and Request fulfilment where local on-site support is required. These responsibilities include: Be an escalation point for centralised Service Desk acting as technical experts focused on improving colleague experience of technology Act as a single point of contact for colleagues providing information relating to wider Technology initiatives and channel queries or escalations through to the appropriate Technology functions Conduct remote site visits (rotational) for sites where dedicated on-site resources have not been provided Provide subject matter expert and knowledge transfer information to support the centralised Service Desk and associated automated services (shift left) Provide feedback to the centralised Service Desk on customer satisfaction, usage of tools, automation and the Incident resolution process Work with the centralised Service Desk on continuous improvement initiatives Provide concierge support at designated location(s) - Tech Bar Support Provide Audio Visual and conference room support Resolve end point security Incidents when remote support tools are unable to do so Execute IT disposal activities for end user colleague devices Ensure the safeguarding of Company assets, data where confidentiality is always adhered to. Security policies to be always followed. Manage equipment inventory Assist with Merger & Acquisitions as required Act as project champions assisting with the deployment of new products and releases Provide consistent, timely and efficient on-boarding services for new starters Fulfil hardware requests with respect to equipment procurement, configuration and deployment Co-ordinate hardware break/fix activities Co-ordinate or fulfil engineer dispatch services Investigate connectivity issues where remote support is not possible or unable to resolve Provide colleague (end user) training for core PC & Mac applications Assist with reducing legacy ticket backlog processing and service level fulfilment asset management process and procedures are adhered to for end user colleague devices Assist with office moves activities and coordination Must be able to work 5 days a week on-site, shifts will vary between our London offices located in Blackfriars & Victoria. What we're looking for Essential Skills & Experience: Strong experience within an IT support role - ideally within a large organisation working to SLAs Ability to proactively seek out avenues of improvement for all services being provided Communicate well with all levels of the business including colleagues, management and VIPs Strong communication and interpersonal skills Customer Service driven Motivated and personable with a strong work ethic Be able to provide training to new users and support team members AV Support Maintaining asset Inventory Be able to work under pressure Strong experience of the following technologies required: Service-Now or similar ITSM system Office 365 (email, Teams, SharePoint, OneDrive, Office) Windows 10 and Windows 11 operating systems Mac OS Active Directory & Azure Active Directory Basic Networking (TCP/IP) Microsoft System Center Configuration Manager (SCCM) Virtual and physical desktop support Hardware and software inventory systems Mobile Device support (including Smart phones and iPhone/iPad support) Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
04/12/2025
Contractor
We're hiring a Onsite Service Analyst! 5 days a week 8:00am - 6:00pm at 240 Blackfriars Rd London 3-month contract (with the potential of going perm) £300 per day Inside IR35 Start ASAP - ideally next week! Company Description At Informa Global Support, we're about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We're the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we're here to champion specialists by helping people learn more, know more and do more.As those businesses grow and develop, so will the opportunities for you to grow and develop within Informa Global Support. We're passionate about building for the future - and want your future to be with us. Because we know you're hungry to expand your skills by embracing new experiences. And all the while you'll be supported by a community of talented and like-minded colleagues, where openness is encouraged, and a can-do attitude is the norm. Job Description Role Profile Embrace Informa colleague end user experience and be the ambassadors of Group Technology Solutions & Services by providing excellent service delivery and possessing a 'colleague first' attitude and mindset.Provide physical deskside support services in selected locations, providing onsite support to complement the remote centralised Service Desk service.Reporting to the UK & EU Head of Onsite Support Services within the Service Management & Operations function - part of Technology Operations.The activities of the deskside support function compliment those provided by the centralised Service Desk and are focused on Incident and Request fulfilment where local on-site support is required. These responsibilities include: Be an escalation point for centralised Service Desk acting as technical experts focused on improving colleague experience of technology Act as a single point of contact for colleagues providing information relating to wider Technology initiatives and channel queries or escalations through to the appropriate Technology functions Conduct remote site visits (rotational) for sites where dedicated on-site resources have not been provided Provide subject matter expert and knowledge transfer information to support the centralised Service Desk and associated automated services (shift left) Provide feedback to the centralised Service Desk on customer satisfaction, usage of tools, automation and the Incident resolution process Work with the centralised Service Desk on continuous improvement initiatives Provide concierge support at designated location(s) - Tech Bar Support Provide Audio Visual and conference room support Resolve end point security Incidents when remote support tools are unable to do so Execute IT disposal activities for end user colleague devices Ensure the safeguarding of Company assets, data where confidentiality is always adhered to. Security policies to be always followed. Manage equipment inventory Assist with Merger & Acquisitions as required Act as project champions assisting with the deployment of new products and releases Provide consistent, timely and efficient on-boarding services for new starters Fulfil hardware requests with respect to equipment procurement, configuration and deployment Co-ordinate hardware break/fix activities Co-ordinate or fulfil engineer dispatch services Investigate connectivity issues where remote support is not possible or unable to resolve Provide colleague (end user) training for core PC & Mac applications Assist with reducing legacy ticket backlog processing and service level fulfilment asset management process and procedures are adhered to for end user colleague devices Assist with office moves activities and coordination Must be able to work 5 days a week on-site, shifts will vary between our London offices located in Blackfriars & Victoria. What we're looking for Essential Skills & Experience: Strong experience within an IT support role - ideally within a large organisation working to SLAs Ability to proactively seek out avenues of improvement for all services being provided Communicate well with all levels of the business including colleagues, management and VIPs Strong communication and interpersonal skills Customer Service driven Motivated and personable with a strong work ethic Be able to provide training to new users and support team members AV Support Maintaining asset Inventory Be able to work under pressure Strong experience of the following technologies required: Service-Now or similar ITSM system Office 365 (email, Teams, SharePoint, OneDrive, Office) Windows 10 and Windows 11 operating systems Mac OS Active Directory & Azure Active Directory Basic Networking (TCP/IP) Microsoft System Center Configuration Manager (SCCM) Virtual and physical desktop support Hardware and software inventory systems Mobile Device support (including Smart phones and iPhone/iPad support) Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
3rd Line IT Support Engineer Education Organisation - Stevenage (1 day office-based, 4 days remote/onsite) Salary: £35K-£38K (DOE) Benefits: Up to 10% pension 28 days annual leave + bank holidays A leading education organisation based in Stevenage is seeking a skilled and proactive 3rd Line IT Support Engineer to join their Technology in Schools team. This hybrid role offers a mix of office-based, remote, and onsite work supporting educational settings across the region. Position Overview: As a 3rd Line IT Support Engineer, you'll be a senior technical escalation point as well as contributing to technical project delivery. You'll work closely with internal teams, school stakeholders, and third-party providers to ensure seamless service delivery and continuous improvement. Key Skills Required: Windows Server (), Active Directory Familiarity with VMware and/or Hyper-V Strong hands-on experience with networking (LAN/WAN, Switching, Firewalls, VLANs) Advanced knowledge of Microsoft 365 (Exchange, SharePoint, Teams) Experience with Microsoft Endpoint Manager / Intune Solid understanding of Azure (including Azure AD and virtual machines) Remote Desktop Services Backup and recovery solutions across cloud and on-prem environments Previous expereince in an Education/MSP setting - preferred Full UK driving licence and access to a vehicle Desirable Skills: Exposure to project management methodologies Commercial awareness and ability to align technical solutions with business needs Key Responsibilities: Lead and deliver IT infrastructure projects across educational settings Provide remote and onsite support across Hertfordshire Act as a senior escalation point for complex technical issues Collaborate with Account Managers to scope and design technical solutions Maintain technical documentation and contribute to service improvement Build trusted relationships with school stakeholders and internal teams What You'll Get: Competitive salary up to £38,000 DOE Hybrid working: 1 day in Stevenage office, 4 days remote/onsite Generous pension contribution (up to 10%) 28 days annual leave plus bank holidays Supportive team environment with real career progression Opportunity to work on impactful projects in the education sector Apply now to (dot) com to join a forward-thinking MSP with a strong reputation and a friendly team culture. Key skills: MSP, 1st line, 2nd Line, 3rd Line, IT Support, Managed services, Microsoft, Azure, Office 365, IT Infrastructure, MSP, Education, Stevenage, Hertfordshire, St Albans, Welwyn Garden City, Hertford, Luton Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
04/12/2025
Full time
3rd Line IT Support Engineer Education Organisation - Stevenage (1 day office-based, 4 days remote/onsite) Salary: £35K-£38K (DOE) Benefits: Up to 10% pension 28 days annual leave + bank holidays A leading education organisation based in Stevenage is seeking a skilled and proactive 3rd Line IT Support Engineer to join their Technology in Schools team. This hybrid role offers a mix of office-based, remote, and onsite work supporting educational settings across the region. Position Overview: As a 3rd Line IT Support Engineer, you'll be a senior technical escalation point as well as contributing to technical project delivery. You'll work closely with internal teams, school stakeholders, and third-party providers to ensure seamless service delivery and continuous improvement. Key Skills Required: Windows Server (), Active Directory Familiarity with VMware and/or Hyper-V Strong hands-on experience with networking (LAN/WAN, Switching, Firewalls, VLANs) Advanced knowledge of Microsoft 365 (Exchange, SharePoint, Teams) Experience with Microsoft Endpoint Manager / Intune Solid understanding of Azure (including Azure AD and virtual machines) Remote Desktop Services Backup and recovery solutions across cloud and on-prem environments Previous expereince in an Education/MSP setting - preferred Full UK driving licence and access to a vehicle Desirable Skills: Exposure to project management methodologies Commercial awareness and ability to align technical solutions with business needs Key Responsibilities: Lead and deliver IT infrastructure projects across educational settings Provide remote and onsite support across Hertfordshire Act as a senior escalation point for complex technical issues Collaborate with Account Managers to scope and design technical solutions Maintain technical documentation and contribute to service improvement Build trusted relationships with school stakeholders and internal teams What You'll Get: Competitive salary up to £38,000 DOE Hybrid working: 1 day in Stevenage office, 4 days remote/onsite Generous pension contribution (up to 10%) 28 days annual leave plus bank holidays Supportive team environment with real career progression Opportunity to work on impactful projects in the education sector Apply now to (dot) com to join a forward-thinking MSP with a strong reputation and a friendly team culture. Key skills: MSP, 1st line, 2nd Line, 3rd Line, IT Support, Managed services, Microsoft, Azure, Office 365, IT Infrastructure, MSP, Education, Stevenage, Hertfordshire, St Albans, Welwyn Garden City, Hertford, Luton Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Position: Remote Technical Support Engineer Location: Central London (remote with occasional site visits) Salary: £30,000-£35,000 About the Organisation This company provides specialist IT support and technology guidance to clients operating in tightly regulated, security-sensitive sectors. They deliver round-the-clock assistance, strategic consultancy, and technology sourcing, all centred on reliability, strong security practices, and excellent customer service. They work with a modern, cloud-led approach and hold high-level partnerships with major technology vendors. Their team is known for helping professional organisations modernise their systems and adopt secure, cloud-based solutions. Role Summary This position is focused primarily on remote technical support, assisting users and systems through a centralised service desk. You'll handle a variety of desktop, server, and cloud-related queries, with occasional visits to client locations when required. You'll be someone who enjoys investigating problems, learning continuously, and communicating clearly both with customers and colleagues. Key Responsibilities Providing remote troubleshooting and support across end-user devices, cloud platforms, and server environments Managing and resolving tickets according to priority Supporting a wide variety of customers operating in complex technical environments Handling time-sensitive issues professionally and efficiently Keeping accurate records of all support interactions Escalating issues appropriately and following internal processes Collaborating with the wider team to share best practices and technical knowledge Always delivering a high standard of customer service Skills & Experience Required At least 2 years' experience in a 2nd-line or advanced service desk role Experience working in a managed services or multi-client support environment Strong understanding of Microsoft cloud tools, Microsoft 365, Azure, Windows Server, virtualisation, and general networking (LAN/WAN/VPN/Wi-Fi) Familiarity with Active Directory and identity management Knowledge of Exchange/Outlook administration Experience with backup technologies (e.g., Veeam or similar) Strong hardware and software diagnostic abilities Excellent communication skills and professional phone/email manner Able to work under pressure, prioritise tasks, and manage a varied workload Great attention to detail and a proactive, team-oriented attitude Additional Information Occasional client-site visits may be required The role involves supporting customers in regulated, security-focused environments A range of company benefits is included
04/12/2025
Full time
Position: Remote Technical Support Engineer Location: Central London (remote with occasional site visits) Salary: £30,000-£35,000 About the Organisation This company provides specialist IT support and technology guidance to clients operating in tightly regulated, security-sensitive sectors. They deliver round-the-clock assistance, strategic consultancy, and technology sourcing, all centred on reliability, strong security practices, and excellent customer service. They work with a modern, cloud-led approach and hold high-level partnerships with major technology vendors. Their team is known for helping professional organisations modernise their systems and adopt secure, cloud-based solutions. Role Summary This position is focused primarily on remote technical support, assisting users and systems through a centralised service desk. You'll handle a variety of desktop, server, and cloud-related queries, with occasional visits to client locations when required. You'll be someone who enjoys investigating problems, learning continuously, and communicating clearly both with customers and colleagues. Key Responsibilities Providing remote troubleshooting and support across end-user devices, cloud platforms, and server environments Managing and resolving tickets according to priority Supporting a wide variety of customers operating in complex technical environments Handling time-sensitive issues professionally and efficiently Keeping accurate records of all support interactions Escalating issues appropriately and following internal processes Collaborating with the wider team to share best practices and technical knowledge Always delivering a high standard of customer service Skills & Experience Required At least 2 years' experience in a 2nd-line or advanced service desk role Experience working in a managed services or multi-client support environment Strong understanding of Microsoft cloud tools, Microsoft 365, Azure, Windows Server, virtualisation, and general networking (LAN/WAN/VPN/Wi-Fi) Familiarity with Active Directory and identity management Knowledge of Exchange/Outlook administration Experience with backup technologies (e.g., Veeam or similar) Strong hardware and software diagnostic abilities Excellent communication skills and professional phone/email manner Able to work under pressure, prioritise tasks, and manage a varied workload Great attention to detail and a proactive, team-oriented attitude Additional Information Occasional client-site visits may be required The role involves supporting customers in regulated, security-focused environments A range of company benefits is included
Job Title: Service Desk Consultant - Level 2 Location: Glasgow Salary: Up to £40k + Bonus Job type: Full Time, Permanent About the role; As a Level 2 Service Desk Consultant you will take ownership of diagnosing, troubleshooting, and resolving technical incidents escalated from the 1st Line team. This includes investigating complex issues across on-premise infrastructure such as networking and servers, as well as cloud environments. You will ensure timely resolution, maintain accurate documentation, and deliver exceptional customer service while adhering to agreed SLAs. Additionally, you will collaborate with other technical teams to escalate and resolve advanced problems, contributing to continuous improvement initiatives and knowledge sharing within the service desk. Who are we? TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results. TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of and our accreditation as a 'Great Place to Work' in addition to being placed on the 'UK's Best Workplaces in Tech' list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do. Job responsibilities will include, but are not limited to; Ensure customers' tickets are responded to within SLA. Ensure communication with the customer is regular with regards to their incident/change request. Diagnose and resolve incidents using TSG's remote access tools and verbal instructions. Update TSGs ticketing system and technical information repository with detailed notes. Liaise with partners and third parties to aid in the resolution of incidents. Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers. Maintain a high-quality service for our customers. Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers. Assist in the creation of best practice, new user and leaver guides. Act as Buddy when required for the induction of new 2nd line team members. You will also be expected to carry out any reasonable duties which may be requested from time to time. About you: Knowledge, Skills & Experience; At least one Microsoft certification at the associate level, such as - AZ-104: Azure Administrator Associate, AZ-500: Azure Security Engineer Associate, AZ-700: Azure Network Engineer Associate, AZ-140: Azure Virtual Desktop Associate or SC-300: Identity and Access Administrator Associate A full UK driving license is required. Strong expertise in on-premise infrastructure, including networking and server management, combined with solid cloud skills. Extensive knowledge of server and networked environments. Experience with virtualisation technologies. Strong background in desktop support. Proficient understanding of firewalls, anti-virus, and other security technologies. Hands-on experience with Microsoft Exchange and Office 365. Ability to tailor coaching and training styles to meet individual needs. Strong relationship-building skills with the wider business. Professional telephone manner. In-depth understanding of firewall technologies. Experience with cloud-based backup solutions. Good understanding of on-premises backup technologies. Knowledge of hosted telephony. Familiarity with routing and switching. Experience with enterprise anti-virus software, such as Sophos. Significant experience supporting hybrid or cloud infrastructure. Benefits; - 25 days annual leave + public holidays, rising with length of service - Employee benefits trust - Company bonus scheme - Life assurance 4 x Salary - Contributory pension scheme at 4% matched - Healthcare and cash plan - Electric vehicle salary sacrifice scheme - Cycle to work scheme - Employee discounts - Employee assistance programme - Paid CSR Days - Company sick pay and income protection cover - Enhanced Maternity and Paternity pay - Employee recognition scheme - Eyecare vouchers - Discounted gym membership - Long service rewards Please click on the APPLY button to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of: IT Technician, IT Support Engineer, Infrastructure Engineer, IT Service Desk, IT Support Desk may also be considered for this role.
04/12/2025
Full time
Job Title: Service Desk Consultant - Level 2 Location: Glasgow Salary: Up to £40k + Bonus Job type: Full Time, Permanent About the role; As a Level 2 Service Desk Consultant you will take ownership of diagnosing, troubleshooting, and resolving technical incidents escalated from the 1st Line team. This includes investigating complex issues across on-premise infrastructure such as networking and servers, as well as cloud environments. You will ensure timely resolution, maintain accurate documentation, and deliver exceptional customer service while adhering to agreed SLAs. Additionally, you will collaborate with other technical teams to escalate and resolve advanced problems, contributing to continuous improvement initiatives and knowledge sharing within the service desk. Who are we? TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results. TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of and our accreditation as a 'Great Place to Work' in addition to being placed on the 'UK's Best Workplaces in Tech' list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do. Job responsibilities will include, but are not limited to; Ensure customers' tickets are responded to within SLA. Ensure communication with the customer is regular with regards to their incident/change request. Diagnose and resolve incidents using TSG's remote access tools and verbal instructions. Update TSGs ticketing system and technical information repository with detailed notes. Liaise with partners and third parties to aid in the resolution of incidents. Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers. Maintain a high-quality service for our customers. Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers. Assist in the creation of best practice, new user and leaver guides. Act as Buddy when required for the induction of new 2nd line team members. You will also be expected to carry out any reasonable duties which may be requested from time to time. About you: Knowledge, Skills & Experience; At least one Microsoft certification at the associate level, such as - AZ-104: Azure Administrator Associate, AZ-500: Azure Security Engineer Associate, AZ-700: Azure Network Engineer Associate, AZ-140: Azure Virtual Desktop Associate or SC-300: Identity and Access Administrator Associate A full UK driving license is required. Strong expertise in on-premise infrastructure, including networking and server management, combined with solid cloud skills. Extensive knowledge of server and networked environments. Experience with virtualisation technologies. Strong background in desktop support. Proficient understanding of firewalls, anti-virus, and other security technologies. Hands-on experience with Microsoft Exchange and Office 365. Ability to tailor coaching and training styles to meet individual needs. Strong relationship-building skills with the wider business. Professional telephone manner. In-depth understanding of firewall technologies. Experience with cloud-based backup solutions. Good understanding of on-premises backup technologies. Knowledge of hosted telephony. Familiarity with routing and switching. Experience with enterprise anti-virus software, such as Sophos. Significant experience supporting hybrid or cloud infrastructure. Benefits; - 25 days annual leave + public holidays, rising with length of service - Employee benefits trust - Company bonus scheme - Life assurance 4 x Salary - Contributory pension scheme at 4% matched - Healthcare and cash plan - Electric vehicle salary sacrifice scheme - Cycle to work scheme - Employee discounts - Employee assistance programme - Paid CSR Days - Company sick pay and income protection cover - Enhanced Maternity and Paternity pay - Employee recognition scheme - Eyecare vouchers - Discounted gym membership - Long service rewards Please click on the APPLY button to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of: IT Technician, IT Support Engineer, Infrastructure Engineer, IT Service Desk, IT Support Desk may also be considered for this role.
Job Title: 2nd / 3rd Line IT Support Engineer Location: East Midlands (Hybrid options available) Contract Type: Day Rate INSIDE 35 Duration: 3 months (potential extension) Day Rate: (Apply online only) a day DOE About the Role Our client is seeking 2 skilled 2nd / 3rd Line Support Engineer to join their team on a contract basis. This role involves providing advanced technical support, managing escalated issues, and ensuring smooth deployment and maintenance of enterprise IT systems. Key Responsibilities End User Device Support: Troubleshoot and resolve issues across desktops, laptops, tablets, and smartphones, ensuring SLAs are met. Windows 11 Deployment: Lead migration projects from Windows 10 to Windows 11, including: Device imaging and configuration User data transfer Post-deployment support Active Directory & M365: Administer Entra/Active Directory (on-prem and Azure), Microsoft 365, Teams, SharePoint, and Windows desktop environments. Handle escalated tickets from 1st and 2nd line teams. Maintain and troubleshoot infrastructure components such as servers, virtualization (VMware/Hyper-V), and storage. Implement patching, security updates, and scripting for automation. Collaborate with engineering and security teams to resolve complex issues. Document processes and resolutions for knowledge sharing. Essential Skills & Experience Experience: 3-7 years in IT support roles, ideally covering both 2nd and 3rd line responsibilities. Technical Skills: Windows 10/11 enterprise deployment experience. Advanced Active Directory and Group Policy management. Microsoft 365 administration (Teams, SharePoint, Exchange Online). Virtualization technologies (VMware, Hyper-V). Networking fundamentals (DNS, DHCP, VLANs, VPNs). Scripting skills (PowerShell). Soft Skills: Excellent problem-solving and analytical abilities. Strong communication skills for technical and non-technical audiences. Ability to work independently and under pressure. Certifications: Microsoft certifications (MS-100, AZ-104), ITIL preferred. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
04/12/2025
Contractor
Job Title: 2nd / 3rd Line IT Support Engineer Location: East Midlands (Hybrid options available) Contract Type: Day Rate INSIDE 35 Duration: 3 months (potential extension) Day Rate: (Apply online only) a day DOE About the Role Our client is seeking 2 skilled 2nd / 3rd Line Support Engineer to join their team on a contract basis. This role involves providing advanced technical support, managing escalated issues, and ensuring smooth deployment and maintenance of enterprise IT systems. Key Responsibilities End User Device Support: Troubleshoot and resolve issues across desktops, laptops, tablets, and smartphones, ensuring SLAs are met. Windows 11 Deployment: Lead migration projects from Windows 10 to Windows 11, including: Device imaging and configuration User data transfer Post-deployment support Active Directory & M365: Administer Entra/Active Directory (on-prem and Azure), Microsoft 365, Teams, SharePoint, and Windows desktop environments. Handle escalated tickets from 1st and 2nd line teams. Maintain and troubleshoot infrastructure components such as servers, virtualization (VMware/Hyper-V), and storage. Implement patching, security updates, and scripting for automation. Collaborate with engineering and security teams to resolve complex issues. Document processes and resolutions for knowledge sharing. Essential Skills & Experience Experience: 3-7 years in IT support roles, ideally covering both 2nd and 3rd line responsibilities. Technical Skills: Windows 10/11 enterprise deployment experience. Advanced Active Directory and Group Policy management. Microsoft 365 administration (Teams, SharePoint, Exchange Online). Virtualization technologies (VMware, Hyper-V). Networking fundamentals (DNS, DHCP, VLANs, VPNs). Scripting skills (PowerShell). Soft Skills: Excellent problem-solving and analytical abilities. Strong communication skills for technical and non-technical audiences. Ability to work independently and under pressure. Certifications: Microsoft certifications (MS-100, AZ-104), ITIL preferred. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
