Derbyshire Fire & Rescue Service
Derbyshire Fire & Rescue Service Headquarters, Ripley, UK
3rd Line ICT Support Engineer
Salary £50,000* per annum - *the salary includes a market supplement (reviewed annually), base pay band Grade F (£36,124 - £40,476).
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire.
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Support Engineer to assist in ensuring the IT infrastructure, Systems and Data are fit for purpose, secure, subject to continual improvement, and that our end-users are provided excellent support and customer service.
As a 3rd Line ICT Support Engineer, you will be responsible for providing support for a range of infrastructure technologies, including networking, switches, firewalls, windows servers, end user systems, station end equipment (mobile devices, pagers, alerters), supporting system administrators and troubleshooting issues across the ICT estate.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing and solving issues across our ICT infrastructure, systems and data including physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management and organisational skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment.
A strong understanding of networking technologies, including switches & firewalls.
A strong understanding of Microsoft Windows operating system technologies.
A strong understanding of virtualised server and desktop provision.
A strong understanding of cloud-based infrastructure.
An excellent all-round ICT support understanding and working as part of a busy technical team.
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
There will be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours, usually worked Monday to Friday, however you may occasionally need to work beyond normal office hours, evenings and weekends as required. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours.
Family friendly policies.
Annual Leave entitlement of 27 days, increasing to 32 days after 5 years’ service.
Free, secure on-site car parking.
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations.
Employee discount scheme (Boost).
Employee support networks.
Enhanced Maternity Pay (subject to meeting eligibility criteria).
Occupational Sick Pay subject to length of service, increasing up to 6 months’ full & 6 months’ half after 5 years’ service.
Ongoing training and development opportunities.
Eligibility to join the Local Government Pension Scheme with generous employer contributions.
Eligibility to join Additional Voluntary Contributions (AVC) offering highly beneficial tax advantages.
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities. Under the Disability Confident scheme, we will offer an interview to a fair and proportionate number of applicants with a disability that meet the essential criteria for the role.
We are committed to safeguarding and promoting the welfare of Adults, Children and Young People. Our recruitment and selection procedures reflect this, and all staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
To apply please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=931
The closing date for completed applications is midnight on 20.04.2025 . Interviews will be held in the week commencing 12.05.2025.
For an informal chat regarding the role please contact the ICT Service Delivery Manager Brett Clements on 01773 305344 or email bclements@derbys-fire.gov.uk.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
03/04/2025
Full time
3rd Line ICT Support Engineer
Salary £50,000* per annum - *the salary includes a market supplement (reviewed annually), base pay band Grade F (£36,124 - £40,476).
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire.
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Support Engineer to assist in ensuring the IT infrastructure, Systems and Data are fit for purpose, secure, subject to continual improvement, and that our end-users are provided excellent support and customer service.
As a 3rd Line ICT Support Engineer, you will be responsible for providing support for a range of infrastructure technologies, including networking, switches, firewalls, windows servers, end user systems, station end equipment (mobile devices, pagers, alerters), supporting system administrators and troubleshooting issues across the ICT estate.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing and solving issues across our ICT infrastructure, systems and data including physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management and organisational skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment.
A strong understanding of networking technologies, including switches & firewalls.
A strong understanding of Microsoft Windows operating system technologies.
A strong understanding of virtualised server and desktop provision.
A strong understanding of cloud-based infrastructure.
An excellent all-round ICT support understanding and working as part of a busy technical team.
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
There will be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours, usually worked Monday to Friday, however you may occasionally need to work beyond normal office hours, evenings and weekends as required. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours.
Family friendly policies.
Annual Leave entitlement of 27 days, increasing to 32 days after 5 years’ service.
Free, secure on-site car parking.
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations.
Employee discount scheme (Boost).
Employee support networks.
Enhanced Maternity Pay (subject to meeting eligibility criteria).
Occupational Sick Pay subject to length of service, increasing up to 6 months’ full & 6 months’ half after 5 years’ service.
Ongoing training and development opportunities.
Eligibility to join the Local Government Pension Scheme with generous employer contributions.
Eligibility to join Additional Voluntary Contributions (AVC) offering highly beneficial tax advantages.
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities. Under the Disability Confident scheme, we will offer an interview to a fair and proportionate number of applicants with a disability that meet the essential criteria for the role.
We are committed to safeguarding and promoting the welfare of Adults, Children and Young People. Our recruitment and selection procedures reflect this, and all staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
To apply please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=931
The closing date for completed applications is midnight on 20.04.2025 . Interviews will be held in the week commencing 12.05.2025.
For an informal chat regarding the role please contact the ICT Service Delivery Manager Brett Clements on 01773 305344 or email bclements@derbys-fire.gov.uk.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
Hartpury University and Collage
Gloucestershire, UK
Service Desk Team Leader
£27,729 - £30,311 per annum
37.5 hours per week
Permanent
About Us
Hartpury University and Hartpury College are among the UK’s leading specialist education providers in agriculture, animal, equine, sport and veterinary nursing. Located in Gloucestershire, Hartpury University and Hartpury College sit side-by-side on a beautiful 360-hectare campus. We provide world-class facilities to more than 4,500 university and college-level students studying undergraduate and postgraduate degrees, A-levels and diplomas, as well as undertaking industry research. The University is rated top 10 in the UK for Teaching Quality ( The Times and Sunday Times Good University Guide 2023 ) and has 97% graduate employability, whilst the College is rated Ofsted Outstanding in all areas. A passionate and innovative business culture and exceptional support networks make Hartpury an ideal career choice.
Hartpury is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We particularly welcome applicants that we are underrepresented in, including those from ethnically diverse backgrounds, LGBTQI+ communities, and those living with disabilities. As part of our commitment to equality, diversity and inclusion we offer a range of inclusive policies, flexible working arrangements and a multi-faith space to support staff from different backgrounds. To find out more about our commitment to Equality, Diversity and Inclusivity, please click here
About the Role
Lead and manage the IT Service Desk by working in partnership with the academic departments and other services to ensure an excellent level of service is delivered to our students and staff.
Provide hands-on first line support for a range of technologies, including desktop PCs, mobile devices, and cloud solutions.
Drive continual service improvement, develop service desk reporting, and maintain a comprehensive internal knowledge base to meet SLAs.
To solve user problems in an efficient and timely way and to provide technical expertise to support and develop effective and efficient internal processes.
About You
You will have demonstrable experience of providing support across an environment which includes Windows desktops and servers, Office, Active Directory.
Skilled in MS Windows Desktop Support, with a solid understanding of troubleshooting, system support, and network fundamentals.
You will have previously led or played an active role in developing a service desk.
You will have strong organizational skills to manage team schedules and documentation, ensuring efficient onboarding and service consistency.
Experience of developing SLAs and KPIs associated with a Service Desk and call handling.
We offer a fantastic package of staff benefits including:
Hybrid working arrangements with blended approach of office and home working
25 days annual leave entitlement plus bank holidays rising to 30 days with length of service
Wellbeing support including our Employee Assistance Programme
Generous pension scheme (LGPS)
Employee Discounts Scheme
Onsite fitness facilities
Support for continuous professional development
Flexible working opportunities available
Enhanced maternity, adoption and paternity leave
We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. All successful candidates will be subject to Disclosure and Barring Service checks along with other relevant employment checks.
Click the button below to apply online
The closing date for receipt of applications is 30th November 2024.
Interviews will be held on the W/C 9th December 2024
We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.
Candidates must be able to demonstrate their eligibility to work in the UK.
22/11/2024
Full time
Service Desk Team Leader
£27,729 - £30,311 per annum
37.5 hours per week
Permanent
About Us
Hartpury University and Hartpury College are among the UK’s leading specialist education providers in agriculture, animal, equine, sport and veterinary nursing. Located in Gloucestershire, Hartpury University and Hartpury College sit side-by-side on a beautiful 360-hectare campus. We provide world-class facilities to more than 4,500 university and college-level students studying undergraduate and postgraduate degrees, A-levels and diplomas, as well as undertaking industry research. The University is rated top 10 in the UK for Teaching Quality ( The Times and Sunday Times Good University Guide 2023 ) and has 97% graduate employability, whilst the College is rated Ofsted Outstanding in all areas. A passionate and innovative business culture and exceptional support networks make Hartpury an ideal career choice.
Hartpury is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We particularly welcome applicants that we are underrepresented in, including those from ethnically diverse backgrounds, LGBTQI+ communities, and those living with disabilities. As part of our commitment to equality, diversity and inclusion we offer a range of inclusive policies, flexible working arrangements and a multi-faith space to support staff from different backgrounds. To find out more about our commitment to Equality, Diversity and Inclusivity, please click here
About the Role
Lead and manage the IT Service Desk by working in partnership with the academic departments and other services to ensure an excellent level of service is delivered to our students and staff.
Provide hands-on first line support for a range of technologies, including desktop PCs, mobile devices, and cloud solutions.
Drive continual service improvement, develop service desk reporting, and maintain a comprehensive internal knowledge base to meet SLAs.
To solve user problems in an efficient and timely way and to provide technical expertise to support and develop effective and efficient internal processes.
About You
You will have demonstrable experience of providing support across an environment which includes Windows desktops and servers, Office, Active Directory.
Skilled in MS Windows Desktop Support, with a solid understanding of troubleshooting, system support, and network fundamentals.
You will have previously led or played an active role in developing a service desk.
You will have strong organizational skills to manage team schedules and documentation, ensuring efficient onboarding and service consistency.
Experience of developing SLAs and KPIs associated with a Service Desk and call handling.
We offer a fantastic package of staff benefits including:
Hybrid working arrangements with blended approach of office and home working
25 days annual leave entitlement plus bank holidays rising to 30 days with length of service
Wellbeing support including our Employee Assistance Programme
Generous pension scheme (LGPS)
Employee Discounts Scheme
Onsite fitness facilities
Support for continuous professional development
Flexible working opportunities available
Enhanced maternity, adoption and paternity leave
We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. All successful candidates will be subject to Disclosure and Barring Service checks along with other relevant employment checks.
Click the button below to apply online
The closing date for receipt of applications is 30th November 2024.
Interviews will be held on the W/C 9th December 2024
We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.
Candidates must be able to demonstrate their eligibility to work in the UK.
MB859: ICT Support Technician Location: Swindon Salary: £35,000 Working Hours: Monday to Friday, 37.5 hours per week Additional Company Benefits: Exceptional Career Development Opportunities, Pension matched up to 8%, 25 days annual leave plus holiday (opportunity to buy/sell leave will be implemented from January 2026), Private medical insurance, Free 24/7 EAP Overview: First Military Recruitment is proudly working in partnership with a fantastic national construction business who are looking to recruit an ICT Support Technician on a permanent basis due to growth based at their Swindon depot. The role of the ICT Support Technician is to support and maintain in-house computer systems, workstations and peripherals and oversee the daily running of software, networking and technology related hardware within the business at a 1st / 2nd line level. Duties and Responsibilities: Installing, diagnosing, repairing, maintaining and upgrading all hardware and equipment while ensuring optimal workstation performance. Troubleshooting issues in a timely and accurate fashion and provide user assistance where required. Support all Helpdesk enquiries and filter to the relevant member of the ICT Department. Support the Business Systems where management, configuration and administration falls under the scope of ICT, such as Themis, HART and other bespoke software. Support all Systems and its users in daily usage and training. Setup, maintain and troubleshoot user accounts and security, on all systems and hardware, ensuring they follow Information Management and Information Security Management systems. Carry out administrative tasks, maintenance, and update user profiles for Business Systems and other ICT management tools, using change management procedures where necessary. Provide a first point of service for all ICT issues. Manage the requests and incidents through the call log, providing a 1st line and 2nd line fix resolution or escalating to other team members as appropriate. Deliver support to business users, investigating and resolving incidents and requests on a wide-range of technical issues and problems. Assess, evaluate and implement the most appropriate solution and course of action for internal customers. Install, support, maintain and repair ICT hardware, software and peripheral equipment including mobile devices and end user communication systems. Implement the ICT onboarding and offboarding of all employees, working with the Business Systems Developer where changes to the process are required. Liaise and work with third party companies and suppliers as required to provide ICT support to internal customers. Work with the Business Systems Developer to maintain an inventory of all ICT assets whilst ensuring secure handling and storing of ICT assets. Document instances of asset failure, repair, installation and removal. Follow ICT procedures and provide support in their conception and review changes. Monitor information security in-line with the Information Security Management System and Report any suspected misuse and incidents to the ISMS Representatives. Ensure all assets are being appropriately allocated and used, identifying any underutilisation or misuse. Liaise with Network and Infrastructure Manager on planning, monitoring and recording software and hardware licenses to ensure compliance with vendor contracts. Recommend PC, hardware and peripheral equipment improvements, upgrades and repairs, liaising with other members of ICT to implement. When required provide or recommend training and support to end users on computer operational issues. Provide assistance in large scale roll out of ICT related Projects. Skills and Qualifications: Previous experience in an ICT Support or Helpdesk role (1st/2nd line). Strong knowledge of Windows operating systems, Microsoft 365, and common business applications. Confident troubleshooting hardware, networking, and connectivity issues. Excellent communication and customer service skills - approachable and proactive. MB859: ICT Support Technician Location: Swindon Salary: £35,000 Working Hours: Monday to Friday, 37.5 hours per week Additional Company Benefits: Exceptional Career Development Opportunities, Pension matched up to 8%, 25 days annual leave plus holiday (opportunity to buy/sell leave will be implemented from January 2026), Private medical insurance, Free 24/7 EAP
08/12/2025
Full time
MB859: ICT Support Technician Location: Swindon Salary: £35,000 Working Hours: Monday to Friday, 37.5 hours per week Additional Company Benefits: Exceptional Career Development Opportunities, Pension matched up to 8%, 25 days annual leave plus holiday (opportunity to buy/sell leave will be implemented from January 2026), Private medical insurance, Free 24/7 EAP Overview: First Military Recruitment is proudly working in partnership with a fantastic national construction business who are looking to recruit an ICT Support Technician on a permanent basis due to growth based at their Swindon depot. The role of the ICT Support Technician is to support and maintain in-house computer systems, workstations and peripherals and oversee the daily running of software, networking and technology related hardware within the business at a 1st / 2nd line level. Duties and Responsibilities: Installing, diagnosing, repairing, maintaining and upgrading all hardware and equipment while ensuring optimal workstation performance. Troubleshooting issues in a timely and accurate fashion and provide user assistance where required. Support all Helpdesk enquiries and filter to the relevant member of the ICT Department. Support the Business Systems where management, configuration and administration falls under the scope of ICT, such as Themis, HART and other bespoke software. Support all Systems and its users in daily usage and training. Setup, maintain and troubleshoot user accounts and security, on all systems and hardware, ensuring they follow Information Management and Information Security Management systems. Carry out administrative tasks, maintenance, and update user profiles for Business Systems and other ICT management tools, using change management procedures where necessary. Provide a first point of service for all ICT issues. Manage the requests and incidents through the call log, providing a 1st line and 2nd line fix resolution or escalating to other team members as appropriate. Deliver support to business users, investigating and resolving incidents and requests on a wide-range of technical issues and problems. Assess, evaluate and implement the most appropriate solution and course of action for internal customers. Install, support, maintain and repair ICT hardware, software and peripheral equipment including mobile devices and end user communication systems. Implement the ICT onboarding and offboarding of all employees, working with the Business Systems Developer where changes to the process are required. Liaise and work with third party companies and suppliers as required to provide ICT support to internal customers. Work with the Business Systems Developer to maintain an inventory of all ICT assets whilst ensuring secure handling and storing of ICT assets. Document instances of asset failure, repair, installation and removal. Follow ICT procedures and provide support in their conception and review changes. Monitor information security in-line with the Information Security Management System and Report any suspected misuse and incidents to the ISMS Representatives. Ensure all assets are being appropriately allocated and used, identifying any underutilisation or misuse. Liaise with Network and Infrastructure Manager on planning, monitoring and recording software and hardware licenses to ensure compliance with vendor contracts. Recommend PC, hardware and peripheral equipment improvements, upgrades and repairs, liaising with other members of ICT to implement. When required provide or recommend training and support to end users on computer operational issues. Provide assistance in large scale roll out of ICT related Projects. Skills and Qualifications: Previous experience in an ICT Support or Helpdesk role (1st/2nd line). Strong knowledge of Windows operating systems, Microsoft 365, and common business applications. Confident troubleshooting hardware, networking, and connectivity issues. Excellent communication and customer service skills - approachable and proactive. MB859: ICT Support Technician Location: Swindon Salary: £35,000 Working Hours: Monday to Friday, 37.5 hours per week Additional Company Benefits: Exceptional Career Development Opportunities, Pension matched up to 8%, 25 days annual leave plus holiday (opportunity to buy/sell leave will be implemented from January 2026), Private medical insurance, Free 24/7 EAP
Role Summary As the ITSM/Platform Specialist you will take ownership of our clients Hornbill Service Manager platform, optimising, extending and automating workflows to drive efficiency and service excellence across the organisation. You'll work closely with IT, operations and business teams to ensure ticketing, service catalogue, incident/change management, self-service and asset and processes meet business needs but with less manual effort and faster, more reliable delivery. Key Responsibilities Administer, configure and maintain the Service Manager platform (service desk, service catalogue, self-service portal, asset/CMDB, dashboards, reporting) to meet business requirements. Develop and implement automated workflows, integrations and codeless automations to reduce manual ticket handling, speed up request fulfilment, and support service orchestration to onboarding. Work with stakeholders (IT, operations, business units) to understand their service needs and translate them into Hornbill configurations or process improvements. Manage and optimise ITSM processes (incident, change, problem, request, asset management) in line with best practices. Monitor performance of service delivery maintain SLAs, generate and analyse reports/dashboards, produce metrics and trend analysis to highlight areas for improvement. Document configurations, workflows, known issues, change logs maintain up-to-date documentation for audits, future reference, and governance. Collaborate with IT and business staff to onboard new services into Hornbill, build service-catalogue items, design request forms, approvals, notifications, and workflows. Support continuous improvement initiatives proactively identify inefficiencies in existing processes and push forward automation or process re-design. Required Skills & Experience Experience administering and configuring enterprise ITSM platforms - ideally Hornbill Service Manager, or similar including service desk, catalogue, workflows, CMDB/asset management. Good understanding of ITSM concepts and processes: incident, problem, change, request management, asset/CMDB, service catalogue, self-service, SLAs. Demonstrable experience in building and maintaining automation and/or workflow orchestration (automation of service requests, approvals, notifications, asset life cycle, etc.). Strong analytical and problem solving skills ability to translate business needs into technical workflows, identify bottlenecks, and design scalable solutions. Good communication and stakeholder-management skills and able to work across IT teams, business units, and end-users to understand needs and deliver value. Methodical and process oriented mindset: keen on documenting, standardising and improving processes, ensuring consistency and compliance. Ideally some exposure to integrations (between ITSM and other tools/systems, or databases), reporting/dashboarding, and data-driven decision making. (Optional but beneficial): familiarity with utilities sector or regulated industries to understand compliance, asset management, and service-delivery constraints relevant to that sector. Nice-to-Have/Preferred Qualifications Formal certification in ITSM/ITIL (or equivalent) or relevant training. Experience with Hornbill-specific advanced features (self-service portal design, automation, workflows, CMDB life cycle, reporting dashboards). Previous experience in utilities, energy, infrastructure or similarly regulated environments. Scripting or lightweight developer skills (if automation/integration touches custom scripts or APIs). Project-management or change-management exposure (helpful if role evolves into ITSM process owner/service-delivery lead). At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
08/12/2025
Contractor
Role Summary As the ITSM/Platform Specialist you will take ownership of our clients Hornbill Service Manager platform, optimising, extending and automating workflows to drive efficiency and service excellence across the organisation. You'll work closely with IT, operations and business teams to ensure ticketing, service catalogue, incident/change management, self-service and asset and processes meet business needs but with less manual effort and faster, more reliable delivery. Key Responsibilities Administer, configure and maintain the Service Manager platform (service desk, service catalogue, self-service portal, asset/CMDB, dashboards, reporting) to meet business requirements. Develop and implement automated workflows, integrations and codeless automations to reduce manual ticket handling, speed up request fulfilment, and support service orchestration to onboarding. Work with stakeholders (IT, operations, business units) to understand their service needs and translate them into Hornbill configurations or process improvements. Manage and optimise ITSM processes (incident, change, problem, request, asset management) in line with best practices. Monitor performance of service delivery maintain SLAs, generate and analyse reports/dashboards, produce metrics and trend analysis to highlight areas for improvement. Document configurations, workflows, known issues, change logs maintain up-to-date documentation for audits, future reference, and governance. Collaborate with IT and business staff to onboard new services into Hornbill, build service-catalogue items, design request forms, approvals, notifications, and workflows. Support continuous improvement initiatives proactively identify inefficiencies in existing processes and push forward automation or process re-design. Required Skills & Experience Experience administering and configuring enterprise ITSM platforms - ideally Hornbill Service Manager, or similar including service desk, catalogue, workflows, CMDB/asset management. Good understanding of ITSM concepts and processes: incident, problem, change, request management, asset/CMDB, service catalogue, self-service, SLAs. Demonstrable experience in building and maintaining automation and/or workflow orchestration (automation of service requests, approvals, notifications, asset life cycle, etc.). Strong analytical and problem solving skills ability to translate business needs into technical workflows, identify bottlenecks, and design scalable solutions. Good communication and stakeholder-management skills and able to work across IT teams, business units, and end-users to understand needs and deliver value. Methodical and process oriented mindset: keen on documenting, standardising and improving processes, ensuring consistency and compliance. Ideally some exposure to integrations (between ITSM and other tools/systems, or databases), reporting/dashboarding, and data-driven decision making. (Optional but beneficial): familiarity with utilities sector or regulated industries to understand compliance, asset management, and service-delivery constraints relevant to that sector. Nice-to-Have/Preferred Qualifications Formal certification in ITSM/ITIL (or equivalent) or relevant training. Experience with Hornbill-specific advanced features (self-service portal design, automation, workflows, CMDB life cycle, reporting dashboards). Previous experience in utilities, energy, infrastructure or similarly regulated environments. Scripting or lightweight developer skills (if automation/integration touches custom scripts or APIs). Project-management or change-management exposure (helpful if role evolves into ITSM process owner/service-delivery lead). At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
IT Support Technician Exeter, Devon Up to c£25,000 per year 25 days holiday plus bank holidays, Pension, Life Insurance, Medical etc. Skills and Experience: 1+ years' experience in a similar helpdesk or IT environment within a 1st Line role is essential Strong Windows Server experience (Active Directory, DHCP, DNS, GPO's, Print Management, AD Sync) along with knowledge of Windows Desktop 10/11 Excellent Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD) Experience of working within an ITIL environment would be valuable Technical qualifications such as CompTIA+, Network + would be advantageous Experience within a Law Firm or similar area desirable but not essential Excellent customer service skills focused on providing your colleagues with first-class support NB: A full driving licence is essential (access to a vehicle is not required, but beneficial) The Opportunity: My client is a leading and locally respected professional services company that are currently looking for an IT Support Technician to join their team based in Exeter, Devon. This newly created opportunity would suit someone who is proactive and loves what they do, so must have a passion for IT and an ability to work under pressure and manage multiple projects. You will be providing first-line technical support and dealing with helpdesk tickets and troubleshooting issues, assisting with the roll-out of new hardware and software. Additionally, you will assist the IT team in providing end-user IT training and other related tasks to help ensure the client's IT systems run smoothly; as well as assisting the IT Network Manager and the Head of IT with project work, including the management and administration of the firm's in-house software and database systems. Applications: Please contact John Noonan here at ISR to learn more about our exciting client based in Devon and their ongoing growth plans?
08/12/2025
Full time
IT Support Technician Exeter, Devon Up to c£25,000 per year 25 days holiday plus bank holidays, Pension, Life Insurance, Medical etc. Skills and Experience: 1+ years' experience in a similar helpdesk or IT environment within a 1st Line role is essential Strong Windows Server experience (Active Directory, DHCP, DNS, GPO's, Print Management, AD Sync) along with knowledge of Windows Desktop 10/11 Excellent Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD) Experience of working within an ITIL environment would be valuable Technical qualifications such as CompTIA+, Network + would be advantageous Experience within a Law Firm or similar area desirable but not essential Excellent customer service skills focused on providing your colleagues with first-class support NB: A full driving licence is essential (access to a vehicle is not required, but beneficial) The Opportunity: My client is a leading and locally respected professional services company that are currently looking for an IT Support Technician to join their team based in Exeter, Devon. This newly created opportunity would suit someone who is proactive and loves what they do, so must have a passion for IT and an ability to work under pressure and manage multiple projects. You will be providing first-line technical support and dealing with helpdesk tickets and troubleshooting issues, assisting with the roll-out of new hardware and software. Additionally, you will assist the IT team in providing end-user IT training and other related tasks to help ensure the client's IT systems run smoothly; as well as assisting the IT Network Manager and the Head of IT with project work, including the management and administration of the firm's in-house software and database systems. Applications: Please contact John Noonan here at ISR to learn more about our exciting client based in Devon and their ongoing growth plans?
Intelligent Resource is working in partnership with a leading global provider of ICT Services for the large enterprise and public sector markets. We have several Permanent opportunities for Field Services Engineers based across the UK. This role is based in Exeter on a permanent basis . Role: Field Services Engineer Salary: £24,600 - £27,700 depending on experience + Car allowance + Fuel Card + etc. benefits Location : Based in Exeter, however, you will be expected to travel throughout Dorset, Devon, Cornwall on occasion. Full-time permanent role Role Overview: Working as a Field Services Engineer, your role will include maintenance and support for field-based clients. You will provide on-site support for client's IT hardware devices. You will cover a geographic area and travel to different locations to collect parts during the day and because of this your travel time will vary from your home location to pudo. Average travel time between tickets is 30 minutes with additional 40 minutes work time. All tasks should be completed in line with company technical and quality standards and procedures as well as ensuring a high degree of customer satisfaction is provided. The role is Monday to Friday from 9.00am to 5.30pm standard working hours with the requirement for out-of-hours standby. This is standard, 1 week in every 4. Overtime and standby are paid in line with company policy. Responsibilities/Accountability: To attend to all incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines Ensure assigned incidents are monitored, updated and progressed in a timely manner Use areas of technical expertise and experience to provide training, support, coaching and guidance to Junior Field Service engineers Co-ordinate between clients and vendors to ensure timely resolution of problems. Provide a high degree of customer satisfaction in all work undertaken Essential Skills: A fully valid UK drivers license and personal Car with Business insurance. Able to demonstrate the right to work in the UK Be prepared to undergo a Baseline Personnel Security Standard (BPSS) check Ability to resolve hardware issues and basic software problems Capable of building (o/s and required software) and deploying PCs (desktop and Laptop) Good understanding of IT systems and environments Strong customer service skills Analytical and problem-solving mindset Preferred but not essential skills: MCSE certification Manufacturer Enterprise server certification SAN Server A+ Network+/CCNA Dell, Lenovo/Other vendor Certification to Enterprise level or above Experience in a data center and in smart space technology is advantageous. Our offer to you: Salary range £24,600 - £27,700 per annum. Full training provided as part of robust induction process Access to the certification program for number of the world's leading IT manufacturers. Access to in-house training & development platform with options of technical, managerial and industry recognized courses. 25 days holiday (opportunity to buy/sell extra days) plus all UK bank holidays Company Pension Scheme Life assurance Private medical cover after 12 months Business Mileage Fuel Card Car allowance Laptop, smartphone and tools provided Employee referral program - you could earn £750 if your referral is successful There are also great range of flexible benefits that aim to provide something for everyone, so whether you want shopping and gym discounts, insurance or healthcare we've got you covered Access to our free Employee Assistance Program providing 24/7 advice and support across a wealth of topics such as personal legal support, counselling services, child and elder care referrals Volunteering day-in support of social actions all UK employees can take 1 day paid leave per year to participate in local volunteering projects We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Intelligent Resource acts as both an employment business and as an employment agency. Please Note: Shortlisted candidates will be contacted via Call/Email. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
08/12/2025
Full time
Intelligent Resource is working in partnership with a leading global provider of ICT Services for the large enterprise and public sector markets. We have several Permanent opportunities for Field Services Engineers based across the UK. This role is based in Exeter on a permanent basis . Role: Field Services Engineer Salary: £24,600 - £27,700 depending on experience + Car allowance + Fuel Card + etc. benefits Location : Based in Exeter, however, you will be expected to travel throughout Dorset, Devon, Cornwall on occasion. Full-time permanent role Role Overview: Working as a Field Services Engineer, your role will include maintenance and support for field-based clients. You will provide on-site support for client's IT hardware devices. You will cover a geographic area and travel to different locations to collect parts during the day and because of this your travel time will vary from your home location to pudo. Average travel time between tickets is 30 minutes with additional 40 minutes work time. All tasks should be completed in line with company technical and quality standards and procedures as well as ensuring a high degree of customer satisfaction is provided. The role is Monday to Friday from 9.00am to 5.30pm standard working hours with the requirement for out-of-hours standby. This is standard, 1 week in every 4. Overtime and standby are paid in line with company policy. Responsibilities/Accountability: To attend to all incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines Ensure assigned incidents are monitored, updated and progressed in a timely manner Use areas of technical expertise and experience to provide training, support, coaching and guidance to Junior Field Service engineers Co-ordinate between clients and vendors to ensure timely resolution of problems. Provide a high degree of customer satisfaction in all work undertaken Essential Skills: A fully valid UK drivers license and personal Car with Business insurance. Able to demonstrate the right to work in the UK Be prepared to undergo a Baseline Personnel Security Standard (BPSS) check Ability to resolve hardware issues and basic software problems Capable of building (o/s and required software) and deploying PCs (desktop and Laptop) Good understanding of IT systems and environments Strong customer service skills Analytical and problem-solving mindset Preferred but not essential skills: MCSE certification Manufacturer Enterprise server certification SAN Server A+ Network+/CCNA Dell, Lenovo/Other vendor Certification to Enterprise level or above Experience in a data center and in smart space technology is advantageous. Our offer to you: Salary range £24,600 - £27,700 per annum. Full training provided as part of robust induction process Access to the certification program for number of the world's leading IT manufacturers. Access to in-house training & development platform with options of technical, managerial and industry recognized courses. 25 days holiday (opportunity to buy/sell extra days) plus all UK bank holidays Company Pension Scheme Life assurance Private medical cover after 12 months Business Mileage Fuel Card Car allowance Laptop, smartphone and tools provided Employee referral program - you could earn £750 if your referral is successful There are also great range of flexible benefits that aim to provide something for everyone, so whether you want shopping and gym discounts, insurance or healthcare we've got you covered Access to our free Employee Assistance Program providing 24/7 advice and support across a wealth of topics such as personal legal support, counselling services, child and elder care referrals Volunteering day-in support of social actions all UK employees can take 1 day paid leave per year to participate in local volunteering projects We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Intelligent Resource acts as both an employment business and as an employment agency. Please Note: Shortlisted candidates will be contacted via Call/Email. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
Job Title: Desktop Support Engineer (SC Cleared) 100% Onsite Location:Leiston, UKSpecial Working Conditions: This is a 100% onsite role (candidate must work from the Leiston office daily). Candidate must have a UK Full Driving License and be ready to travel between multiple customer sites within approximately 25 miles of Leiston. A site vehicle will be available onsite for travel within the required locations. SC Clearance is mandatory. Candidate will be required to work in shifts: 7:00 AM to 4:00 PM 8:00 AM to 5:00 PM 9:00 AM to 6:00 PM 10:00 AM to 7:00 PM Must be willing to work out of hours as required (with prior approval from Site Lead). Job Purpose and Primary Objectives: Desktop Support IT Engineer plays a crucial role in ensuring smooth operation of the organisation's computer systems by providing technical assistance and support to end-users. The primary objective is to diagnose and resolve technical issues promptly, ensuring minimal downtime and maximum productivity. Implementation and maintenance of IT Infrastructure to meet operational and project needs. Key Responsibilities(This position is an individual contributor role and part of a team) Troubleshooting and resolving issues relating to networks, applications, software, hardware, VPNs, printers, and mobile phones. Managing incident queues. Handling calls with customers; VIP user management. Vendor management. Responding in a timely fashion to reactive or proactive incidents. Recording and documenting incident tickets. Monitoring phones, emails, and Microsoft Teams chat for any incoming incidents. Management of Win-10 devices (MMD Microsoft Managed Devices). Technical troubleshooting, issue identification, and resolution of various services running in the Windows 10 operating system. Antivirus management (Defender/McAfee). Device movement from one desk to another as per requirement/project need. Unpacking and repackaging laptops/desktops, labeling, and delivering devices to users' desks, homes, or other offices as part of device handover/collection. Help in creating technical project documentation, reports, and manuals. Building and deploying workstations (laptops/desktops) with standard approved images. Providing Tech-Bar support for users' queries and technical resolutions. Hardware asset and CDM management. IT desk moves, patching, training/meeting room setup, loan laptop management, and setup. Managing IT kit retirement and moving devices to disposal areas. Printers providing primary support including replacing consumables. Active Directory group management, account unlocks, and password resets. Candidate should have a UK Full Driving License as travel within multiple customer sites in/near Leiston (approx. within 25 miles) is required. Candidate should also have a car. Major travel will be within the site itself (between buildings). Key Skills / Knowledge / Experience: Experience troubleshooting issues on Windows 10 operating systems. Knowledge in installing and configuring Starlink satellite network devices. Experience in configuring iPhone/iPad. Creating or deleting IDs for Joiner/Leaver/Mover on Azure portal. Knowledge in creating new Microsoft Teams groups via Teams admin portal. L1 support knowledge of Applications and SharePoint. L1 troubleshooting support for Office Apps. Effective communication skills. Ability to multitask and manage time efficiently. Customer service experience. Strong written and verbal communication and interpersonal skills. Self-motivated and willing to learn. Proven ability to work well with both technical and non-technical staff. Proven ability to work independently on multiple tasks with commitment and ownership. Excellent problem-solving and root cause analysis skills. Proficiency in understanding, analyzing, and defining corrective actions for tickets raised by users. Understanding of virtualization and Intune administration. Knowledge of supporting conference room devices. Knowledge of managing cloud printing. Experience managing asset inventory. Desktop support experience in Microsoft Managed Desktop environments. ITIL certification or process knowledge. Person SpecificationInforming Provides the information people need to perform their jobs and to feel engaged with the team and organization. Delivers informative and quantifiable updates to enable accurate and timely decision-making. Problem Solving Uses rigorous logic and effective methods to solve complex problems. Probes all potential sources for answers, looks beyond the obvious, and performs detailed analysis to identify root causes. Technical Learning Learns new skills quickly and adapts to emerging technologies. Actively participates in research, technical courses, and seminars to enhance competencies. Key Relationships & ContactsWith Client Establish and maintain strong relationships with customer stakeholders. Develop and implement processes to improve efficiency and effectiveness on an ongoing basis. With Line Manager / Senior Stakeholders Maintain regular communication to update and appraise on critical business issues and data points. With Offshore Teams Maintain regular contact with offshore teams as needed. Update them on current issues and seek support for matters affecting contract deliverables. With Peers Develop and maintain positive relationships with business partners (internal and external). Share best practices to achieve maximum efficiency. With Others Communicate effectively and professionally with all functional teams and stakeholders. Share information regularly, build positive relationships, and represent the company in a professional manner. Foster collaboration with external contacts to maximize efficiency and achieve business goals. JBRP1_UKTJ
07/12/2025
Full time
Job Title: Desktop Support Engineer (SC Cleared) 100% Onsite Location:Leiston, UKSpecial Working Conditions: This is a 100% onsite role (candidate must work from the Leiston office daily). Candidate must have a UK Full Driving License and be ready to travel between multiple customer sites within approximately 25 miles of Leiston. A site vehicle will be available onsite for travel within the required locations. SC Clearance is mandatory. Candidate will be required to work in shifts: 7:00 AM to 4:00 PM 8:00 AM to 5:00 PM 9:00 AM to 6:00 PM 10:00 AM to 7:00 PM Must be willing to work out of hours as required (with prior approval from Site Lead). Job Purpose and Primary Objectives: Desktop Support IT Engineer plays a crucial role in ensuring smooth operation of the organisation's computer systems by providing technical assistance and support to end-users. The primary objective is to diagnose and resolve technical issues promptly, ensuring minimal downtime and maximum productivity. Implementation and maintenance of IT Infrastructure to meet operational and project needs. Key Responsibilities(This position is an individual contributor role and part of a team) Troubleshooting and resolving issues relating to networks, applications, software, hardware, VPNs, printers, and mobile phones. Managing incident queues. Handling calls with customers; VIP user management. Vendor management. Responding in a timely fashion to reactive or proactive incidents. Recording and documenting incident tickets. Monitoring phones, emails, and Microsoft Teams chat for any incoming incidents. Management of Win-10 devices (MMD Microsoft Managed Devices). Technical troubleshooting, issue identification, and resolution of various services running in the Windows 10 operating system. Antivirus management (Defender/McAfee). Device movement from one desk to another as per requirement/project need. Unpacking and repackaging laptops/desktops, labeling, and delivering devices to users' desks, homes, or other offices as part of device handover/collection. Help in creating technical project documentation, reports, and manuals. Building and deploying workstations (laptops/desktops) with standard approved images. Providing Tech-Bar support for users' queries and technical resolutions. Hardware asset and CDM management. IT desk moves, patching, training/meeting room setup, loan laptop management, and setup. Managing IT kit retirement and moving devices to disposal areas. Printers providing primary support including replacing consumables. Active Directory group management, account unlocks, and password resets. Candidate should have a UK Full Driving License as travel within multiple customer sites in/near Leiston (approx. within 25 miles) is required. Candidate should also have a car. Major travel will be within the site itself (between buildings). Key Skills / Knowledge / Experience: Experience troubleshooting issues on Windows 10 operating systems. Knowledge in installing and configuring Starlink satellite network devices. Experience in configuring iPhone/iPad. Creating or deleting IDs for Joiner/Leaver/Mover on Azure portal. Knowledge in creating new Microsoft Teams groups via Teams admin portal. L1 support knowledge of Applications and SharePoint. L1 troubleshooting support for Office Apps. Effective communication skills. Ability to multitask and manage time efficiently. Customer service experience. Strong written and verbal communication and interpersonal skills. Self-motivated and willing to learn. Proven ability to work well with both technical and non-technical staff. Proven ability to work independently on multiple tasks with commitment and ownership. Excellent problem-solving and root cause analysis skills. Proficiency in understanding, analyzing, and defining corrective actions for tickets raised by users. Understanding of virtualization and Intune administration. Knowledge of supporting conference room devices. Knowledge of managing cloud printing. Experience managing asset inventory. Desktop support experience in Microsoft Managed Desktop environments. ITIL certification or process knowledge. Person SpecificationInforming Provides the information people need to perform their jobs and to feel engaged with the team and organization. Delivers informative and quantifiable updates to enable accurate and timely decision-making. Problem Solving Uses rigorous logic and effective methods to solve complex problems. Probes all potential sources for answers, looks beyond the obvious, and performs detailed analysis to identify root causes. Technical Learning Learns new skills quickly and adapts to emerging technologies. Actively participates in research, technical courses, and seminars to enhance competencies. Key Relationships & ContactsWith Client Establish and maintain strong relationships with customer stakeholders. Develop and implement processes to improve efficiency and effectiveness on an ongoing basis. With Line Manager / Senior Stakeholders Maintain regular communication to update and appraise on critical business issues and data points. With Offshore Teams Maintain regular contact with offshore teams as needed. Update them on current issues and seek support for matters affecting contract deliverables. With Peers Develop and maintain positive relationships with business partners (internal and external). Share best practices to achieve maximum efficiency. With Others Communicate effectively and professionally with all functional teams and stakeholders. Share information regularly, build positive relationships, and represent the company in a professional manner. Foster collaboration with external contacts to maximize efficiency and achieve business goals. JBRP1_UKTJ
Job Description Sysco are currently recruiting for a Services Engineer to join the Newhouse Technology team reporting to the Services Engineer Manager. As the Services Engineer it is your responsibility to provide both onsite and remote 2nd line technical support of end user technology throughout Sysco GB. Promoting excellent customer service, dealing with colleagues in a professional, friendly and helpful manner. This role is working on site in our Newhouse, Scotland depot, and is covering Inverness and Dundee, so you must be based in Scotland, and a good degree of flexibility is required for travel to these depots when needed. Key Accountabilities and Responsibilities: Provide both onsite and remote 2nd line support for end-users Ability to prioritise workload to ensure service levels are maintained. Management and closure of incidents and service requests via the helpdesk ticketing system, owning through to resolution. Proactive replacement of end of life assets, including the asset disposal or recycling of the old device. Provide IT Induction for new starters, ensuring they have the hardware and software required to perform in their role. Administration of mobile devices via an MDM platform and SIM card connections Maintain accurate asset inventory of IT hardware, including but not limited to Laptops, Desktops, Printers, Networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and Comms Room Air Conditioning Ensure that changes are made in accordance to change management guidelines and policies. Providing support to projects as required to support the deployment of new technologies. About you: The successful candidate will have a good working knowledge of maintaining IT security, infrastructure, and service standards as well as a technical knowledge of Microsoft product base including client Operating Systems (Windows 10 and 11) Teams, Office 365 and Azure. You will have experience of administering MDM platforms such as Endpoint Manager (Intune) an understanding of networking (Wireless, LAN and WAN). You must have excellent interpersonal skills and be customer service focused with a keen attention to detail which is essential in maintaining accurate inventory data and documentation. You should have experience of supporting networked printers and proven troubleshooting skills for hardware and application support as well as active Directory / Azure AD understanding and administration experience. It is highly advantageous that the successful candidate has an ITIL V3/ V4 foundation certificate and experience of service delivery frameworks. What we offer: A competitive salary Pension scheme Generous holiday allowance of 25 days, with option to purchase additional holidays + bank holidays. Huge discounts on all sorts of lovely food and award-winning products through our staff shop Discounts on Cinema tickets, shopping and earn cashback on purchases through Sodexo. Recognition awards and Incentives Real career opportunities - being part of Sysco, the world's leading foodservice business, opens a world of possibility.
07/12/2025
Full time
Job Description Sysco are currently recruiting for a Services Engineer to join the Newhouse Technology team reporting to the Services Engineer Manager. As the Services Engineer it is your responsibility to provide both onsite and remote 2nd line technical support of end user technology throughout Sysco GB. Promoting excellent customer service, dealing with colleagues in a professional, friendly and helpful manner. This role is working on site in our Newhouse, Scotland depot, and is covering Inverness and Dundee, so you must be based in Scotland, and a good degree of flexibility is required for travel to these depots when needed. Key Accountabilities and Responsibilities: Provide both onsite and remote 2nd line support for end-users Ability to prioritise workload to ensure service levels are maintained. Management and closure of incidents and service requests via the helpdesk ticketing system, owning through to resolution. Proactive replacement of end of life assets, including the asset disposal or recycling of the old device. Provide IT Induction for new starters, ensuring they have the hardware and software required to perform in their role. Administration of mobile devices via an MDM platform and SIM card connections Maintain accurate asset inventory of IT hardware, including but not limited to Laptops, Desktops, Printers, Networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and Comms Room Air Conditioning Ensure that changes are made in accordance to change management guidelines and policies. Providing support to projects as required to support the deployment of new technologies. About you: The successful candidate will have a good working knowledge of maintaining IT security, infrastructure, and service standards as well as a technical knowledge of Microsoft product base including client Operating Systems (Windows 10 and 11) Teams, Office 365 and Azure. You will have experience of administering MDM platforms such as Endpoint Manager (Intune) an understanding of networking (Wireless, LAN and WAN). You must have excellent interpersonal skills and be customer service focused with a keen attention to detail which is essential in maintaining accurate inventory data and documentation. You should have experience of supporting networked printers and proven troubleshooting skills for hardware and application support as well as active Directory / Azure AD understanding and administration experience. It is highly advantageous that the successful candidate has an ITIL V3/ V4 foundation certificate and experience of service delivery frameworks. What we offer: A competitive salary Pension scheme Generous holiday allowance of 25 days, with option to purchase additional holidays + bank holidays. Huge discounts on all sorts of lovely food and award-winning products through our staff shop Discounts on Cinema tickets, shopping and earn cashback on purchases through Sodexo. Recognition awards and Incentives Real career opportunities - being part of Sysco, the world's leading foodservice business, opens a world of possibility.
Software Licensing Officer Department: Digital, Data & Technology Group Salary: Starting from £31,236, rising to £37,694 Contract Type: Full Time, Fixed Term Closing Date: Thursday, 08 January 2026 Interview Date: Thursday, 29 January 2026 Reference: KD13212 About the role DDaT provides support for the University of Bath's software approval and procurement. The Software Licensing Officer helps ensure compliance, value for money, and efficient provision/renewal of software licences for the university. They review software licence requests, ensuring they are effectively triaged, then liaise with colleagues, requesters, and suppliers to ensure coherence and value for money purchasing. They input data into the Software Catalogue and ensure accurate, efficient, and effective processes, promoting a positive customer experience and highlighting areas for improvement. The incumbent must maintain software licensing knowledge materials and ensure effective information management in accordance with agreed procedures, highlighting any shortfalls to the Software Licensing Manager and Director of IT Services as appropriate. They manage the licence renewal calendar to ensure prompt action before licence termination. The role holder provides information and advice to ensure compliance, coherence, co-ordination, and cost-efficient ways of securing software licences and hardware contracts. They deputise for the Manager of Software Licensing when required. The incumbent must establish positive relationships with DDaT teams, especially Cyber, Service Desk, and Procurement, plus university-wide product owners, to deliver an efficient, effective service and value for money for the organisation. About you You will: Be attentive to detail and committed to delivering an exemplary customer experience Approach your work positively and proactively, enjoying and succeeding in the role Have proven success in an IT customer service environment, delivering outputs on time and to quality standards Identify and implement improvements to ensure requests are processed efficiently and effectively Work with minimal supervision, while knowing when to seek advice Have the confidence to say no when required and make informed decisions Enjoy problem-solving and steadily building your IT software knowledge base Further information This role is offered on a fixed-term basis (36.5 hours per week), starting in February 2026, with an expected end date of 12 February 2027. For an informal discussion about the role, please contact Jyoti Patel - Software Licensing Manager, or Adrian Hooper - IT Service Manager (Specialist). However, please ensure that you submit your application through the university's website. We consider ourselves to be a university where difference is celebrated, respected, and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality, receiving a Silver Athena SWAN Award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from underrepresented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment. We're very proud to be a signatory of the Armed Forces Covenant, an accredited Disability Confident Leader and an autism friendly university, committed to building disability confidence and supporting disabled staff. What we can offer you We're continually expanding our benefits package to better support you and enhance your experience with us, and the below is just an example of some of the many great benefits we offer: Free counselling services through Health Assured Cycle to work scheme Electric vehicle salary sacrifice scheme Staff discount at Team Bath gym Staff discounts on postgraduate tuition fees Staff discount on language courses Generous employer contributory pension schemes Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work-life balance A wide range of personal and professional development opportunities, including Apprenticeships, LinkedIn Learning, and more Free entry to the Holburne Museum in Bath Local discounts and more A family-friendly workplace An excellent reward package that recognises the talents of our diverse workforce Relocation allowance Visa reimbursement and an Interest-Free Loan to help with the cost of some immigration expenses Find out more about our benefits and watch the video on our website to hear from our staff about what makes the University of Bath a great place to work, as well as following us on X and LinkedIn. Right to Work in the UK: We do not assess immigration or right to work status until the offer stage. Being invited to interview does not guarantee you are eligible for visa sponsorship, and all offers are conditional on meeting right to work requirements. Further information is available on our application support webpage. Anonymous shortlisting: We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details such as your name may be removed from application forms at the initial shortlisting stage. JBRP1_UKTJ
05/12/2025
Full time
Software Licensing Officer Department: Digital, Data & Technology Group Salary: Starting from £31,236, rising to £37,694 Contract Type: Full Time, Fixed Term Closing Date: Thursday, 08 January 2026 Interview Date: Thursday, 29 January 2026 Reference: KD13212 About the role DDaT provides support for the University of Bath's software approval and procurement. The Software Licensing Officer helps ensure compliance, value for money, and efficient provision/renewal of software licences for the university. They review software licence requests, ensuring they are effectively triaged, then liaise with colleagues, requesters, and suppliers to ensure coherence and value for money purchasing. They input data into the Software Catalogue and ensure accurate, efficient, and effective processes, promoting a positive customer experience and highlighting areas for improvement. The incumbent must maintain software licensing knowledge materials and ensure effective information management in accordance with agreed procedures, highlighting any shortfalls to the Software Licensing Manager and Director of IT Services as appropriate. They manage the licence renewal calendar to ensure prompt action before licence termination. The role holder provides information and advice to ensure compliance, coherence, co-ordination, and cost-efficient ways of securing software licences and hardware contracts. They deputise for the Manager of Software Licensing when required. The incumbent must establish positive relationships with DDaT teams, especially Cyber, Service Desk, and Procurement, plus university-wide product owners, to deliver an efficient, effective service and value for money for the organisation. About you You will: Be attentive to detail and committed to delivering an exemplary customer experience Approach your work positively and proactively, enjoying and succeeding in the role Have proven success in an IT customer service environment, delivering outputs on time and to quality standards Identify and implement improvements to ensure requests are processed efficiently and effectively Work with minimal supervision, while knowing when to seek advice Have the confidence to say no when required and make informed decisions Enjoy problem-solving and steadily building your IT software knowledge base Further information This role is offered on a fixed-term basis (36.5 hours per week), starting in February 2026, with an expected end date of 12 February 2027. For an informal discussion about the role, please contact Jyoti Patel - Software Licensing Manager, or Adrian Hooper - IT Service Manager (Specialist). However, please ensure that you submit your application through the university's website. We consider ourselves to be a university where difference is celebrated, respected, and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality, receiving a Silver Athena SWAN Award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from underrepresented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment. We're very proud to be a signatory of the Armed Forces Covenant, an accredited Disability Confident Leader and an autism friendly university, committed to building disability confidence and supporting disabled staff. What we can offer you We're continually expanding our benefits package to better support you and enhance your experience with us, and the below is just an example of some of the many great benefits we offer: Free counselling services through Health Assured Cycle to work scheme Electric vehicle salary sacrifice scheme Staff discount at Team Bath gym Staff discounts on postgraduate tuition fees Staff discount on language courses Generous employer contributory pension schemes Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work-life balance A wide range of personal and professional development opportunities, including Apprenticeships, LinkedIn Learning, and more Free entry to the Holburne Museum in Bath Local discounts and more A family-friendly workplace An excellent reward package that recognises the talents of our diverse workforce Relocation allowance Visa reimbursement and an Interest-Free Loan to help with the cost of some immigration expenses Find out more about our benefits and watch the video on our website to hear from our staff about what makes the University of Bath a great place to work, as well as following us on X and LinkedIn. Right to Work in the UK: We do not assess immigration or right to work status until the offer stage. Being invited to interview does not guarantee you are eligible for visa sponsorship, and all offers are conditional on meeting right to work requirements. Further information is available on our application support webpage. Anonymous shortlisting: We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details such as your name may be removed from application forms at the initial shortlisting stage. JBRP1_UKTJ
The opportunity: An exciting time to join a global manufacturing and engineering firm with multiple sites UK wide/globally. The role will offer longevity and a long term career with the chance to work on big infra projects. It is a great opportunity for a senior tech/fairly recent IT Leader to step up and join a Global firm and all the opportunity that will bring. Alternatively you could be an established leader looking for a long term home. Description of the company: The IT Department is a global department with technicians and support based at most sites. The work is shared and IT deal with issues from all sites (nobody is allocated their own site), therefore a great deal of communication skills and flexibility is required. The UK business currently employs around (Apply online only) employees with an average service history of 12 years. Stockport has around (Apply online only) staff and the average length of service here is 11 years. Role Purpose: To support Computer applications and platforms within an office and manufacturing environment. The team are therefore both 1st and 2nd line focused but the added ability to get heavily involved in a high number of 3rd line projects. You will provide unparalleled IT support services while managing day-to-day operations alongside other Technicians in UK Wide sites and supporting the Global IT Team based in the US. This role requires a mix of technical expertise and a strong focus on delivering white-glove service levels. The ideal candidate will be have a good mix of skills including the ability to converse across a range of business levels and will have a solid understanding of Google Workspace, Citrix environments, and advanced troubleshooting of Windows operating systems. Roles & Responsibilities: Responsible for a few engineers in the U.K and working with the support of various IT Leaders, based in global cost centres in the U.S/Singapore. Respond to requests for technical assistance in person, via phone and helpdesk. Assist with diagnosing and resolving technical hardware and software issues. Log all helpdesk interactions. Follow standard operating procedures. Redirect IT issues to appropriate resources. Identify and escalate issues requiring urgent attention. Create and maintain user accounts in Active directory and Google Administration console. Build and refurbish PC Base and Laptops as required. Other duties and projects as assigned. Requirements: Google experience using and/or supporting components of the Google Suite of applications including, but not limited to Gmail, Google Docs, Google Sheets and Google Calendar. (Not essential) MCP (Microsoft Certified Professional) in Windows 10/11 environment. (Not Essential) Understanding and experience of CompTIA A+ (PC Hardware Break Fix), exposure to Windows Server environment, SQL, Jira Helpdesk and bespoke system support would be advantageous. 1-2 year experience in an IT support role both desk and shop floor. HNC/HND or degree equivalent in Computing (Not essential)
05/12/2025
Full time
The opportunity: An exciting time to join a global manufacturing and engineering firm with multiple sites UK wide/globally. The role will offer longevity and a long term career with the chance to work on big infra projects. It is a great opportunity for a senior tech/fairly recent IT Leader to step up and join a Global firm and all the opportunity that will bring. Alternatively you could be an established leader looking for a long term home. Description of the company: The IT Department is a global department with technicians and support based at most sites. The work is shared and IT deal with issues from all sites (nobody is allocated their own site), therefore a great deal of communication skills and flexibility is required. The UK business currently employs around (Apply online only) employees with an average service history of 12 years. Stockport has around (Apply online only) staff and the average length of service here is 11 years. Role Purpose: To support Computer applications and platforms within an office and manufacturing environment. The team are therefore both 1st and 2nd line focused but the added ability to get heavily involved in a high number of 3rd line projects. You will provide unparalleled IT support services while managing day-to-day operations alongside other Technicians in UK Wide sites and supporting the Global IT Team based in the US. This role requires a mix of technical expertise and a strong focus on delivering white-glove service levels. The ideal candidate will be have a good mix of skills including the ability to converse across a range of business levels and will have a solid understanding of Google Workspace, Citrix environments, and advanced troubleshooting of Windows operating systems. Roles & Responsibilities: Responsible for a few engineers in the U.K and working with the support of various IT Leaders, based in global cost centres in the U.S/Singapore. Respond to requests for technical assistance in person, via phone and helpdesk. Assist with diagnosing and resolving technical hardware and software issues. Log all helpdesk interactions. Follow standard operating procedures. Redirect IT issues to appropriate resources. Identify and escalate issues requiring urgent attention. Create and maintain user accounts in Active directory and Google Administration console. Build and refurbish PC Base and Laptops as required. Other duties and projects as assigned. Requirements: Google experience using and/or supporting components of the Google Suite of applications including, but not limited to Gmail, Google Docs, Google Sheets and Google Calendar. (Not essential) MCP (Microsoft Certified Professional) in Windows 10/11 environment. (Not Essential) Understanding and experience of CompTIA A+ (PC Hardware Break Fix), exposure to Windows Server environment, SQL, Jira Helpdesk and bespoke system support would be advantageous. 1-2 year experience in an IT support role both desk and shop floor. HNC/HND or degree equivalent in Computing (Not essential)
Helpdesk Technician Salary range: 30-40k (DOE) We are working with an established very employee focused client, who are looking to invest in the future of their IT team. It is a big step for them as they are looking for their future IT Manager - all going well, this would happen in the next 12 months. We are looking for someone who has not only IT experience at 1st/2nd line, but also the want to progress into a manager role, learn from an extremely experienced Head of IT, be invested in and grow personally and professionally. What you need: Experience in an IT support role or relevant educational background Experience of PowerShell and Python, Mimecast, PDQ Deploy and Veeam would be really attractive to our client A proactive, organised approach to problem-solving A car/motorbike licence and own vehicle is required, due to office location and occasional visit to other office location(s). What's in it for you: Performance related pay and bonus + Christmas bonus Performance Development Reviews Paid learning and development Income Protection scheme Free parking Friendly team culture & regular socials Long-service awards Staff and retailer discount If you're looking for a genuinely supportive environment to grow your IT career, we'd love to hear from you. Consideration can only be given to candidates living within a 30-minute driveable commute from Redhill due to office location(s). Refer a friend and you will receive a retail voucher of your choice up to the value of 500. Full details can be found on our website. Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy, which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. KW15257
05/12/2025
Full time
Helpdesk Technician Salary range: 30-40k (DOE) We are working with an established very employee focused client, who are looking to invest in the future of their IT team. It is a big step for them as they are looking for their future IT Manager - all going well, this would happen in the next 12 months. We are looking for someone who has not only IT experience at 1st/2nd line, but also the want to progress into a manager role, learn from an extremely experienced Head of IT, be invested in and grow personally and professionally. What you need: Experience in an IT support role or relevant educational background Experience of PowerShell and Python, Mimecast, PDQ Deploy and Veeam would be really attractive to our client A proactive, organised approach to problem-solving A car/motorbike licence and own vehicle is required, due to office location and occasional visit to other office location(s). What's in it for you: Performance related pay and bonus + Christmas bonus Performance Development Reviews Paid learning and development Income Protection scheme Free parking Friendly team culture & regular socials Long-service awards Staff and retailer discount If you're looking for a genuinely supportive environment to grow your IT career, we'd love to hear from you. Consideration can only be given to candidates living within a 30-minute driveable commute from Redhill due to office location(s). Refer a friend and you will receive a retail voucher of your choice up to the value of 500. Full details can be found on our website. Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy, which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. KW15257
Regional Service Delivery Manager - Multi-Site IT Leadership Woking / Addlestone / Basingstoke Corridor 47,142 + 18.9% employer pension + 34 days holiday + ongoing CPD + staff benefits platform + supportive culture + work-life balance Are you an experienced IT Manager or Service Delivery Lead who's ready to take ownership of multiple sites rather than just one? Would you like to join a forward-thinking trust that embraces digital innovation, invests heavily in technology, and gives you the autonomy to shape how IT services are delivered across a cluster of schools? This education trust is a dynamic, progressive organisation known for low staff turnover, a supportive culture and a real commitment to improving digital outcomes. They are not afraid to innovate from 1:1 device projects to modernising infrastructure and they are looking for an IT leader who wants to help drive that forward. In this role, you'll lead the IT service delivery across a cluster of schools, working closely with headteachers, on-site technicians and the central IT leadership team. You'll line-manage technical staff, oversee service desk performance, act as the escalation point for complex issues, and ensure each school has a clear development plan aligned with the wider trust strategy. Although the role is primarily leadership-focused, you'll step in hands-on when needed to support continuity across your schools. The ideal candidate would be an experienced IT Manager or Service Delivery Lead who has managed technical teams, understands multi-site IT operations, and is ready to take the next step into a role with wider strategic responsibility and real impact. This is an excellent opportunity to join a progressive trust, take ownership of a cluster of sites, shape IT service delivery and be part of a team where your input genuinely matters. If you're looking for the next step in your leadership journey with autonomy, impact and ongoing development this is a role where you'll thrive. The role Lead IT service delivery across a cluster of schools, acting as the key contact for headteachers and school leaders Line-manage on-site technical staff, supporting their development and conducting performance reviews Own helpdesk performance across your schools, ensuring SLAs and response targets are met Define school-specific IT development plans that align with the trust's strategic direction Step in where needed to support with escalations or cover for on-site staff Ensure compliance with safeguarding, cyber security, GDPR and trust IT policies Support installations, configuration, commissioning and ongoing maintenance of systems and software Build strong working relationships across the trust and ensure consistent communication and service delivery standards Work collaboratively with the wider IT team and external partners to resolve escalations The person Experienced IT Manager, Network Manager or Service Delivery Lead Strong background in managing technical staff and leading service delivery Minimum 3 years in an IT management or multi-site role Comfortable handling escalations and guiding technical troubleshooting Understanding of networking, servers, end-user devices and general IT operations ITIL, PRINCE2 or service management knowledge beneficial Confident, professional and able to work autonomously across multiple schools Positive, proactive and improvement-focused, with excellent communication skills
05/12/2025
Full time
Regional Service Delivery Manager - Multi-Site IT Leadership Woking / Addlestone / Basingstoke Corridor 47,142 + 18.9% employer pension + 34 days holiday + ongoing CPD + staff benefits platform + supportive culture + work-life balance Are you an experienced IT Manager or Service Delivery Lead who's ready to take ownership of multiple sites rather than just one? Would you like to join a forward-thinking trust that embraces digital innovation, invests heavily in technology, and gives you the autonomy to shape how IT services are delivered across a cluster of schools? This education trust is a dynamic, progressive organisation known for low staff turnover, a supportive culture and a real commitment to improving digital outcomes. They are not afraid to innovate from 1:1 device projects to modernising infrastructure and they are looking for an IT leader who wants to help drive that forward. In this role, you'll lead the IT service delivery across a cluster of schools, working closely with headteachers, on-site technicians and the central IT leadership team. You'll line-manage technical staff, oversee service desk performance, act as the escalation point for complex issues, and ensure each school has a clear development plan aligned with the wider trust strategy. Although the role is primarily leadership-focused, you'll step in hands-on when needed to support continuity across your schools. The ideal candidate would be an experienced IT Manager or Service Delivery Lead who has managed technical teams, understands multi-site IT operations, and is ready to take the next step into a role with wider strategic responsibility and real impact. This is an excellent opportunity to join a progressive trust, take ownership of a cluster of sites, shape IT service delivery and be part of a team where your input genuinely matters. If you're looking for the next step in your leadership journey with autonomy, impact and ongoing development this is a role where you'll thrive. The role Lead IT service delivery across a cluster of schools, acting as the key contact for headteachers and school leaders Line-manage on-site technical staff, supporting their development and conducting performance reviews Own helpdesk performance across your schools, ensuring SLAs and response targets are met Define school-specific IT development plans that align with the trust's strategic direction Step in where needed to support with escalations or cover for on-site staff Ensure compliance with safeguarding, cyber security, GDPR and trust IT policies Support installations, configuration, commissioning and ongoing maintenance of systems and software Build strong working relationships across the trust and ensure consistent communication and service delivery standards Work collaboratively with the wider IT team and external partners to resolve escalations The person Experienced IT Manager, Network Manager or Service Delivery Lead Strong background in managing technical staff and leading service delivery Minimum 3 years in an IT management or multi-site role Comfortable handling escalations and guiding technical troubleshooting Understanding of networking, servers, end-user devices and general IT operations ITIL, PRINCE2 or service management knowledge beneficial Confident, professional and able to work autonomously across multiple schools Positive, proactive and improvement-focused, with excellent communication skills
My prestigious client are looking for a Power BI enthusiast to come in play a key role in shaping their ambitious Data strategy. They are incredibly well-known with their sector with a flawless reputation and an enviable portfolio of clients. If you're looking to join a company that's investing heavily in its technology transformation and strategic growth agenda Look no further! As a business, they are in a great position as income and growth of the business is continually rising year on year. Growth has both been organic through good placing & hard work in their market, and some acquisitions too. They have an enviable portfolio of clients, including some huge corporate and public sector clients and are recognised as a leader in their market on both a local and national scale. There is currently a huge focus on their technology strategy and with an ambitious road-map in place for 2026, they're now looking for their first, dedicated Power BI Developer to take the reins on the design and on-going development of a range of best-in-class BI solutions. You will be at the top of your game with a proven track record in using enterprise-level Power BI in a professional services environment. There is also scope for you to get involved in high-level design and complex architecture to help truly shape their strategy. Essentially, you will take the lead in designing their BI solutions moving forward - think plenty of data modelling, DAX and striving to deliver high-quality reporting solutions across various departments. You'll be to "go-to person" for all things BI and reporting - upskilling the existing team and inspiring better ways of working! Naturally you'll have solid knowledge across Power BI Desktop & Power BI Service, Power Query and DAX. This is key, as you'll join as the sole Power BI expert in the team and your remit will be to help up-skill the wider team too. Any Microsoft Fabric exposure for scalable datasets would be hugely desirable as they have a vision to implement Fabric into the business very soon. Essentially, you will take the lead in designing their BI solutions moving forward - think plenty of data modelling, DAX and striving to deliver high-quality reporting solutions across various departments. What I really like about this role, is that it is a newly-created and autonomous position and very much a "blank canvass.". a role you can make your own and one where you can inspire others whilst shaping the companies long-term Data strategy. This is your chance to join and work for an awesome Manager who has a great vision for the companies Data journey and you'll play a key role alongside him, in shaping the way inwhich the company ultitise Data. It's the type of environment where your voice will be both heard and valued too - they have a great reputation for treating their staff incredibly well. Its essentially, a lovely place to work - a close-knit and collabertive team where you'll be truly supported from day one. We are flexible on ways of working but you must be open to visit their Nottingham-based HQ 1-2 times a month (or whenever needed!) and you can work the rest from home. Salary up to 65k depending on experience plus an awesome benefits package including bonus scheme, great pension and much more! I'm looking to shortlist this role ASAP so if you're interested, please apply today or contact me directly on (phone number removed) or laura. removed) for immediate consideration. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
05/12/2025
Full time
My prestigious client are looking for a Power BI enthusiast to come in play a key role in shaping their ambitious Data strategy. They are incredibly well-known with their sector with a flawless reputation and an enviable portfolio of clients. If you're looking to join a company that's investing heavily in its technology transformation and strategic growth agenda Look no further! As a business, they are in a great position as income and growth of the business is continually rising year on year. Growth has both been organic through good placing & hard work in their market, and some acquisitions too. They have an enviable portfolio of clients, including some huge corporate and public sector clients and are recognised as a leader in their market on both a local and national scale. There is currently a huge focus on their technology strategy and with an ambitious road-map in place for 2026, they're now looking for their first, dedicated Power BI Developer to take the reins on the design and on-going development of a range of best-in-class BI solutions. You will be at the top of your game with a proven track record in using enterprise-level Power BI in a professional services environment. There is also scope for you to get involved in high-level design and complex architecture to help truly shape their strategy. Essentially, you will take the lead in designing their BI solutions moving forward - think plenty of data modelling, DAX and striving to deliver high-quality reporting solutions across various departments. You'll be to "go-to person" for all things BI and reporting - upskilling the existing team and inspiring better ways of working! Naturally you'll have solid knowledge across Power BI Desktop & Power BI Service, Power Query and DAX. This is key, as you'll join as the sole Power BI expert in the team and your remit will be to help up-skill the wider team too. Any Microsoft Fabric exposure for scalable datasets would be hugely desirable as they have a vision to implement Fabric into the business very soon. Essentially, you will take the lead in designing their BI solutions moving forward - think plenty of data modelling, DAX and striving to deliver high-quality reporting solutions across various departments. What I really like about this role, is that it is a newly-created and autonomous position and very much a "blank canvass.". a role you can make your own and one where you can inspire others whilst shaping the companies long-term Data strategy. This is your chance to join and work for an awesome Manager who has a great vision for the companies Data journey and you'll play a key role alongside him, in shaping the way inwhich the company ultitise Data. It's the type of environment where your voice will be both heard and valued too - they have a great reputation for treating their staff incredibly well. Its essentially, a lovely place to work - a close-knit and collabertive team where you'll be truly supported from day one. We are flexible on ways of working but you must be open to visit their Nottingham-based HQ 1-2 times a month (or whenever needed!) and you can work the rest from home. Salary up to 65k depending on experience plus an awesome benefits package including bonus scheme, great pension and much more! I'm looking to shortlist this role ASAP so if you're interested, please apply today or contact me directly on (phone number removed) or laura. removed) for immediate consideration. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
About Kerry Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment. About the role Here at Kerry, we are currently recruiting for a ICT Site Services Analyst based in Coleraine, Northern Ireland. Whilst the role will be mainly site based in Coleraine, there will be a requirement to visit other NI sites as necessary including Portadown and Omagh. We are seeking an experienced self-starter who can demonstrate previous time served (ideally in a manufacturing environment), who is able to manage time and workload effectively through self-management. Key responsibilities Stakeholder Engagement Build and sustain strong, collaborative relationships with all site stakeholders. Regularly communicate project progress, address service-related issues, and provide timely updates on resolutions to ensure transparency and trust. Operational Ownership Oversee the operations of ICT site services across assigned locations, reporting directly to the ICT Site Services Team Lead. This role is based on-site and requires active management and ownership of all operational aspects. Team Collaboration Collaborate closely with the European ICT Site Services team, which operates in an agile manner, to guarantee consistent delivery of services and facilitate effective knowledge sharing across the team. End-User Device Support Deliver support for a variety of end-user devices, including but not limited to laptops, desktops, mobile phones, tablets, iPads, RF scanners, and Wyse terminals, ensuring users have the tools they need to work efficiently. Application Management Administer and provide support for applications that are used to manage end-user devices, such as Apple Business Manager and Microsoft Intune, ensuring devices are properly monitored and maintained. Service Desk Escalation Act as the second-level point of contact for complex technical issues that are escalated from the 24/7 Service Desk, ensuring issues are resolved efficiently and effectively. Remote Team Collaboration Provide on-site support for remote teams, including Networking and Intel, as needed, to facilitate the smooth operation of remote and hybrid work environments. Project and Ticket Management Manage support tickets and actively contribute to ICT projects, including device rollouts, upgrades, and system enhancements, ensuring all actions are tracked and completed within set timelines. Site Visits Conduct weekly visits to Kerry sites in the NI -initially including Portadown and Omagh -to deliver on-site support and maintain service continuity. The scope of the role may grow to include additional sites as necessary. Networking Support Provide support for networking projects, which may occasionally require availability during weekends to meet project needs. Qualifications and skills Hold a recognised IT qualification, preferably at Diploma level. Equivalent combinations of education and experience will also be considered. Technical Skills Hardware Support Demonstrate proficiency in supporting a wide variety of hardware, including Windows desktop and laptop PCs, Wyse terminals, office and label printers, and mobile devices such as iPhones, Android smartphones, mobile scanners, and handheld terminals. Communications & Connectivity • Experience in LAN support and cabling infrastructure. • Ability to provide telephony support where necessary. • Deliver remote access solutions for third-party logistics (3PL) partners. • Support mobile connectivity tools, including mobile hotspots and 4G cards. Operating Systems Possess strong working knowledge of Windows 11, ensuring effective support and troubleshooting for end users. Software and Systems Management • Familiarity with Intune, Microsoft Endpoint Configuration Manager (MECM), CrowdStrike, and encryption technologies is advantageous. • Proficient in Microsoft Office 365 applications. • Experienced in asset management, including asset tracking, license recording, remote desktop support, patch management, and use of encryption tools. Active Directory Demonstrate a solid understanding of Active Directory, including user account management, group policies, and permission structures to ensure secure and efficient user management. Device Lifecycle Management • Skilled in preparing and deploying new PCs as well as replacing existing hardware across both Windows environments. • Capable of diagnosing and resolving complex hardware and software issues to maintain operational continuity. Out-of-Hours Support Willing to provide out-of-hours support for specific projects and site activities, subject to prior agreement with management to ensure uninterrupted service delivery. Behavioural Competencies • Ability to work independently with minimal supervision, demonstrating high self-motivation and initiative. • Effectiveness under pressure, particularly during critical site activities or when facing project deadlines. • Willingness to travel to other Kerry locations as required by business needs. • Excellent communication skills and the ability to support users at all levels within the organisation. • A valid driving license and access to a personal vehicle are essential requirements for this role. Get in touch today! In Kerry we benefit from the knowledge of our colleagues who bring a diverse range of cultures, backgrounds, lifestyles, and experiences. One team fostering an inclusive culture that, above all, inspires food and nourishes life. One culture where everyone brings their unique perspectives and experiences to help make us better, together. We are committed to nurturing an environment of positivity and inclusiveness, where everyone can be at their best, both personally and professionally. Our recruitment, selection and assessment process are based on the skills and competencies of the specific roles and based entirely on merit. We are committed to and value Diversity and Inclusion in all recruitment processes within Kerry and do not discriminate based on gender, race, class, economic status, ethnic background, sexual orientation, age, political beliefs, veteran status, marital status or any other protected characteristic.
05/12/2025
Full time
About Kerry Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment. About the role Here at Kerry, we are currently recruiting for a ICT Site Services Analyst based in Coleraine, Northern Ireland. Whilst the role will be mainly site based in Coleraine, there will be a requirement to visit other NI sites as necessary including Portadown and Omagh. We are seeking an experienced self-starter who can demonstrate previous time served (ideally in a manufacturing environment), who is able to manage time and workload effectively through self-management. Key responsibilities Stakeholder Engagement Build and sustain strong, collaborative relationships with all site stakeholders. Regularly communicate project progress, address service-related issues, and provide timely updates on resolutions to ensure transparency and trust. Operational Ownership Oversee the operations of ICT site services across assigned locations, reporting directly to the ICT Site Services Team Lead. This role is based on-site and requires active management and ownership of all operational aspects. Team Collaboration Collaborate closely with the European ICT Site Services team, which operates in an agile manner, to guarantee consistent delivery of services and facilitate effective knowledge sharing across the team. End-User Device Support Deliver support for a variety of end-user devices, including but not limited to laptops, desktops, mobile phones, tablets, iPads, RF scanners, and Wyse terminals, ensuring users have the tools they need to work efficiently. Application Management Administer and provide support for applications that are used to manage end-user devices, such as Apple Business Manager and Microsoft Intune, ensuring devices are properly monitored and maintained. Service Desk Escalation Act as the second-level point of contact for complex technical issues that are escalated from the 24/7 Service Desk, ensuring issues are resolved efficiently and effectively. Remote Team Collaboration Provide on-site support for remote teams, including Networking and Intel, as needed, to facilitate the smooth operation of remote and hybrid work environments. Project and Ticket Management Manage support tickets and actively contribute to ICT projects, including device rollouts, upgrades, and system enhancements, ensuring all actions are tracked and completed within set timelines. Site Visits Conduct weekly visits to Kerry sites in the NI -initially including Portadown and Omagh -to deliver on-site support and maintain service continuity. The scope of the role may grow to include additional sites as necessary. Networking Support Provide support for networking projects, which may occasionally require availability during weekends to meet project needs. Qualifications and skills Hold a recognised IT qualification, preferably at Diploma level. Equivalent combinations of education and experience will also be considered. Technical Skills Hardware Support Demonstrate proficiency in supporting a wide variety of hardware, including Windows desktop and laptop PCs, Wyse terminals, office and label printers, and mobile devices such as iPhones, Android smartphones, mobile scanners, and handheld terminals. Communications & Connectivity • Experience in LAN support and cabling infrastructure. • Ability to provide telephony support where necessary. • Deliver remote access solutions for third-party logistics (3PL) partners. • Support mobile connectivity tools, including mobile hotspots and 4G cards. Operating Systems Possess strong working knowledge of Windows 11, ensuring effective support and troubleshooting for end users. Software and Systems Management • Familiarity with Intune, Microsoft Endpoint Configuration Manager (MECM), CrowdStrike, and encryption technologies is advantageous. • Proficient in Microsoft Office 365 applications. • Experienced in asset management, including asset tracking, license recording, remote desktop support, patch management, and use of encryption tools. Active Directory Demonstrate a solid understanding of Active Directory, including user account management, group policies, and permission structures to ensure secure and efficient user management. Device Lifecycle Management • Skilled in preparing and deploying new PCs as well as replacing existing hardware across both Windows environments. • Capable of diagnosing and resolving complex hardware and software issues to maintain operational continuity. Out-of-Hours Support Willing to provide out-of-hours support for specific projects and site activities, subject to prior agreement with management to ensure uninterrupted service delivery. Behavioural Competencies • Ability to work independently with minimal supervision, demonstrating high self-motivation and initiative. • Effectiveness under pressure, particularly during critical site activities or when facing project deadlines. • Willingness to travel to other Kerry locations as required by business needs. • Excellent communication skills and the ability to support users at all levels within the organisation. • A valid driving license and access to a personal vehicle are essential requirements for this role. Get in touch today! In Kerry we benefit from the knowledge of our colleagues who bring a diverse range of cultures, backgrounds, lifestyles, and experiences. One team fostering an inclusive culture that, above all, inspires food and nourishes life. One culture where everyone brings their unique perspectives and experiences to help make us better, together. We are committed to nurturing an environment of positivity and inclusiveness, where everyone can be at their best, both personally and professionally. Our recruitment, selection and assessment process are based on the skills and competencies of the specific roles and based entirely on merit. We are committed to and value Diversity and Inclusion in all recruitment processes within Kerry and do not discriminate based on gender, race, class, economic status, ethnic background, sexual orientation, age, political beliefs, veteran status, marital status or any other protected characteristic.
About Kerry Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment. About the role Here at Kerry, we are currently recruiting for a Systems Analyst based in Runcorn, Cheshire. Whilst the role will be mainly site based in Runcorn, there will be a 1 in 4 weekly requirement to visit our Northern UK sites including Tenbury Wells, Glasgow, Menstrie and Padiham. We are seeking an experienced self-starter who can demonstrate previous time served (ideally in a manufacturing environment), who is able to manage time and workload effectively through self-management. Key responsibilities Stakeholder Engagement Build and sustain strong, collaborative relationships with all site stakeholders. Regularly communicate project progress, address service-related issues, and provide timely updates on resolutions to ensure transparency and trust. Operational Ownership Oversee the operations of ICT site services across assigned locations, reporting directly to the ICT Site Services Team Lead. This role is based on-site and requires active management and ownership of all operational aspects. Team Collaboration Collaborate closely with the European ICT Site Services team, which operates in an agile manner, to guarantee consistent delivery of services and facilitate effective knowledge sharing across the team. End-User Device Support Deliver support for a variety of end-user devices, including but not limited to laptops, desktops, mobile phones, tablets, iPads, RF scanners, and Wyse terminals, ensuring users have the tools they need to work efficiently. Application Management Administer and provide support for applications that are used to manage end-user devices, such as Apple Business Manager and Microsoft Intune, ensuring devices are properly monitored and maintained. Service Desk Escalation Act as the second-level point of contact for complex technical issues that are escalated from the 24/7 Service Desk, ensuring issues are resolved efficiently and effectively. Remote Team Collaboration Provide on-site support for remote teams, including Networking and Intel, as needed, to facilitate the smooth operation of remote and hybrid work environments. Project and Ticket Management Manage support tickets and actively contribute to ICT projects, including device rollouts, upgrades, and system enhancements, ensuring all actions are tracked and completed within set timelines. Site Visits Conduct weekly visits to Kerry sites in the UK-initially including Runcorn, Padiham, Glasgow, and Menstrie-to deliver on-site support and maintain service continuity. The scope of the role may grow to include additional sites, such as Gainsborough, Hartlepool, and Mansfield. Networking Support Provide support for networking projects, which may occasionally require availability during weekends to meet project needs. Qualifications and skills Hold a recognised IT qualification, preferably at Diploma level. Equivalent combinations of education and experience will also be considered. Technical Skills Hardware Support Demonstrate proficiency in supporting a wide variety of hardware, including Windows desktop and laptop PCs, Wyse terminals, office and label printers, and mobile devices such as iPhones, Android smartphones, mobile scanners, and handheld terminals. Communications & Connectivity • Experience in LAN support and cabling infrastructure. • Ability to provide telephony support where necessary. • Deliver remote access solutions for third-party logistics (3PL) partners. • Support mobile connectivity tools, including mobile hotspots and 4G cards. Operating Systems Possess strong working knowledge of Windows 11, ensuring effective support and troubleshooting for end users. Software and Systems Management • Familiarity with Intune, Microsoft Endpoint Configuration Manager (MECM), CrowdStrike, and encryption technologies is advantageous. • Proficient in Microsoft Office 365 applications. • Experienced in asset management, including asset tracking, license recording, remote desktop support, patch management, and use of encryption tools. Active Directory Demonstrate a solid understanding of Active Directory, including user account management, group policies, and permission structures to ensure secure and efficient user management. Device Lifecycle Management • Skilled in preparing and deploying new PCs as well as replacing existing hardware across both Windows environments. • Capable of diagnosing and resolving complex hardware and software issues to maintain operational continuity. Out-of-Hours Support Willing to provide out-of-hours support for specific projects and site activities, subject to prior agreement with management to ensure uninterrupted service delivery. Behavioural Competencies • Ability to work independently with minimal supervision, demonstrating high self-motivation and initiative. • Effectiveness under pressure, particularly during critical site activities or when facing project deadlines. • Willingness to travel to other Kerry locations as required by business needs. • Excellent communication skills and the ability to support users at all levels within the organisation. • A valid driving license and access to a personal vehicle are essential requirements for this role. Get in touch today! In Kerry we benefit from the knowledge of our colleagues who bring a diverse range of cultures, backgrounds, lifestyles, and experiences. One team fostering an inclusive culture that, above all, inspires food and nourishes life. One culture where everyone brings their unique perspectives and experiences to help make us better, together. We are committed to nurturing an environment of positivity and inclusiveness, where everyone can be at their best, both personally and professionally. Our recruitment, selection and assessment process are based on the skills and competencies of the specific roles and based entirely on merit. We are committed to and value Diversity and Inclusion in all recruitment processes within Kerry and do not discriminate based on gender, race, class, economic status, ethnic background, sexual orientation, age, political beliefs, veteran status, marital status or any other protected characteristic.
04/12/2025
Full time
About Kerry Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment. About the role Here at Kerry, we are currently recruiting for a Systems Analyst based in Runcorn, Cheshire. Whilst the role will be mainly site based in Runcorn, there will be a 1 in 4 weekly requirement to visit our Northern UK sites including Tenbury Wells, Glasgow, Menstrie and Padiham. We are seeking an experienced self-starter who can demonstrate previous time served (ideally in a manufacturing environment), who is able to manage time and workload effectively through self-management. Key responsibilities Stakeholder Engagement Build and sustain strong, collaborative relationships with all site stakeholders. Regularly communicate project progress, address service-related issues, and provide timely updates on resolutions to ensure transparency and trust. Operational Ownership Oversee the operations of ICT site services across assigned locations, reporting directly to the ICT Site Services Team Lead. This role is based on-site and requires active management and ownership of all operational aspects. Team Collaboration Collaborate closely with the European ICT Site Services team, which operates in an agile manner, to guarantee consistent delivery of services and facilitate effective knowledge sharing across the team. End-User Device Support Deliver support for a variety of end-user devices, including but not limited to laptops, desktops, mobile phones, tablets, iPads, RF scanners, and Wyse terminals, ensuring users have the tools they need to work efficiently. Application Management Administer and provide support for applications that are used to manage end-user devices, such as Apple Business Manager and Microsoft Intune, ensuring devices are properly monitored and maintained. Service Desk Escalation Act as the second-level point of contact for complex technical issues that are escalated from the 24/7 Service Desk, ensuring issues are resolved efficiently and effectively. Remote Team Collaboration Provide on-site support for remote teams, including Networking and Intel, as needed, to facilitate the smooth operation of remote and hybrid work environments. Project and Ticket Management Manage support tickets and actively contribute to ICT projects, including device rollouts, upgrades, and system enhancements, ensuring all actions are tracked and completed within set timelines. Site Visits Conduct weekly visits to Kerry sites in the UK-initially including Runcorn, Padiham, Glasgow, and Menstrie-to deliver on-site support and maintain service continuity. The scope of the role may grow to include additional sites, such as Gainsborough, Hartlepool, and Mansfield. Networking Support Provide support for networking projects, which may occasionally require availability during weekends to meet project needs. Qualifications and skills Hold a recognised IT qualification, preferably at Diploma level. Equivalent combinations of education and experience will also be considered. Technical Skills Hardware Support Demonstrate proficiency in supporting a wide variety of hardware, including Windows desktop and laptop PCs, Wyse terminals, office and label printers, and mobile devices such as iPhones, Android smartphones, mobile scanners, and handheld terminals. Communications & Connectivity • Experience in LAN support and cabling infrastructure. • Ability to provide telephony support where necessary. • Deliver remote access solutions for third-party logistics (3PL) partners. • Support mobile connectivity tools, including mobile hotspots and 4G cards. Operating Systems Possess strong working knowledge of Windows 11, ensuring effective support and troubleshooting for end users. Software and Systems Management • Familiarity with Intune, Microsoft Endpoint Configuration Manager (MECM), CrowdStrike, and encryption technologies is advantageous. • Proficient in Microsoft Office 365 applications. • Experienced in asset management, including asset tracking, license recording, remote desktop support, patch management, and use of encryption tools. Active Directory Demonstrate a solid understanding of Active Directory, including user account management, group policies, and permission structures to ensure secure and efficient user management. Device Lifecycle Management • Skilled in preparing and deploying new PCs as well as replacing existing hardware across both Windows environments. • Capable of diagnosing and resolving complex hardware and software issues to maintain operational continuity. Out-of-Hours Support Willing to provide out-of-hours support for specific projects and site activities, subject to prior agreement with management to ensure uninterrupted service delivery. Behavioural Competencies • Ability to work independently with minimal supervision, demonstrating high self-motivation and initiative. • Effectiveness under pressure, particularly during critical site activities or when facing project deadlines. • Willingness to travel to other Kerry locations as required by business needs. • Excellent communication skills and the ability to support users at all levels within the organisation. • A valid driving license and access to a personal vehicle are essential requirements for this role. Get in touch today! In Kerry we benefit from the knowledge of our colleagues who bring a diverse range of cultures, backgrounds, lifestyles, and experiences. One team fostering an inclusive culture that, above all, inspires food and nourishes life. One culture where everyone brings their unique perspectives and experiences to help make us better, together. We are committed to nurturing an environment of positivity and inclusiveness, where everyone can be at their best, both personally and professionally. Our recruitment, selection and assessment process are based on the skills and competencies of the specific roles and based entirely on merit. We are committed to and value Diversity and Inclusion in all recruitment processes within Kerry and do not discriminate based on gender, race, class, economic status, ethnic background, sexual orientation, age, political beliefs, veteran status, marital status or any other protected characteristic.
Senior Information Services Manager - Poole - Salary up to £39,500 Our client is seeking a Senior Information Services Manager to lead the management and development of IT systems and infrastructure. This role involves overseeing a skilled team, ensuring robust security and data protection, driving continuous service improvements, managing supplier relationships, and supporting digital projects. The successful candidate will ensure reliable, efficient IT operations across multiple sites, delivering innovative technology solutions while maintaining compliance with relevant standards and regulations. Responsibilities: Lead the operation, maintenance, and development of ICT systems, ensuring performance, security, and reliability Manage and mentor the IT team, supporting training and workload management Oversee support services and helpdesk operations, ensuring timely issue resolution Develop and implement disaster recovery plans, security protocols, and data protection measures Maintain infrastructure including networks, devices, software, and licensing Drive continuous improvement through monitoring, feedback, and service targets Assess and introduce new technologies to support operational efficiency Develop and enforce ICT policies, procedures, and standards Manage supplier relationships and service contracts Coordinate asset management, including procurement, compliance, and lifecycle planning Support digital projects and organisational change initiatives Ensure compliance with data protection, health & safety, and security requirements Experience & Skills required Significant experience in a comparable technical role Demonstrated leadership skills In-depth knowledge of Microsoft frameworks Strong background in networking infrastructure Advanced IT certifications such as CompTIA and CASP+ Relevant networking qualifications Experience with JIRA Service Management ITIL Practitioner certification Benefits Competitive salary up to £39,500 Career progression opportunities Generous pension scheme Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency JBRP1_UKTJ
04/12/2025
Full time
Senior Information Services Manager - Poole - Salary up to £39,500 Our client is seeking a Senior Information Services Manager to lead the management and development of IT systems and infrastructure. This role involves overseeing a skilled team, ensuring robust security and data protection, driving continuous service improvements, managing supplier relationships, and supporting digital projects. The successful candidate will ensure reliable, efficient IT operations across multiple sites, delivering innovative technology solutions while maintaining compliance with relevant standards and regulations. Responsibilities: Lead the operation, maintenance, and development of ICT systems, ensuring performance, security, and reliability Manage and mentor the IT team, supporting training and workload management Oversee support services and helpdesk operations, ensuring timely issue resolution Develop and implement disaster recovery plans, security protocols, and data protection measures Maintain infrastructure including networks, devices, software, and licensing Drive continuous improvement through monitoring, feedback, and service targets Assess and introduce new technologies to support operational efficiency Develop and enforce ICT policies, procedures, and standards Manage supplier relationships and service contracts Coordinate asset management, including procurement, compliance, and lifecycle planning Support digital projects and organisational change initiatives Ensure compliance with data protection, health & safety, and security requirements Experience & Skills required Significant experience in a comparable technical role Demonstrated leadership skills In-depth knowledge of Microsoft frameworks Strong background in networking infrastructure Advanced IT certifications such as CompTIA and CASP+ Relevant networking qualifications Experience with JIRA Service Management ITIL Practitioner certification Benefits Competitive salary up to £39,500 Career progression opportunities Generous pension scheme Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency JBRP1_UKTJ
Our client has an exciting opportunity for an IT Operations Manager to join their IT Department. The IT Operations Manager is responsible for overseeing the day-to-day operations of firm s IT infrastructure to ensure systems, networks, and services are reliable and secure. This includes leading a team of IT professionals, providing IT support in accordance with their service level agreement, monitoring system performance, troubleshooting issues, managing budgets, and implementing new technologies. Duties and Responsibilities Support the IT Director with the implementation of the firms IT and AI & Innovation Strategies Collaborate with the Innovation Manager and the Digital Adoption Team members to support innovation projects. Manage IT Operations team members, including performance and training assessments, ensuring the team keep abreast of technology changes and maintain high service standards. Manage, maintain and optimise the firm s on-premises and cloud-based infrastructure. Oversee backup and system security operations in accordance with the firm s policies. Participate in internal and external audits, including ISO27001 and ISO22301. Manage the Cyber Essential Plus accreditation renewals. Develop and document processes and procedures, providing to ensure they are fully implemented within the team. Identify and manage operational risks Manage information technology projects ensuring project deadlines are adhered to Provide hands-on support and participate in the out-of-hours support rota as required Provide support and guidance to stakeholders via help desk Assist the IT Director with the management of IT vendors, contracts, and software licenses Develop IT best practice guides and procedures. Prepare monthly management reports of team/service activities, tasks, and operational metrics Technical Competencies Microsoft 365 Platform, including Exchange, SharePoint, OneDrive and Office Strong technical knowledge of network and server operating system Experience with support of Windows Operating Systems, SQL Server and Active Directory, including PowerShell scripting Proven experience in IT infrastructure planning, development, and operations Proven experience in server virtualisation and Cloud-based Infrastructure Enterprise Backup, Replication and Business Continuity and Disaster recover mitigation and response Strong understanding of project management principles and practices Strong understanding of Helpdesk and Customer Relations Support systems Strong understanding of Data Security and Cyber Security basics Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.
04/12/2025
Full time
Our client has an exciting opportunity for an IT Operations Manager to join their IT Department. The IT Operations Manager is responsible for overseeing the day-to-day operations of firm s IT infrastructure to ensure systems, networks, and services are reliable and secure. This includes leading a team of IT professionals, providing IT support in accordance with their service level agreement, monitoring system performance, troubleshooting issues, managing budgets, and implementing new technologies. Duties and Responsibilities Support the IT Director with the implementation of the firms IT and AI & Innovation Strategies Collaborate with the Innovation Manager and the Digital Adoption Team members to support innovation projects. Manage IT Operations team members, including performance and training assessments, ensuring the team keep abreast of technology changes and maintain high service standards. Manage, maintain and optimise the firm s on-premises and cloud-based infrastructure. Oversee backup and system security operations in accordance with the firm s policies. Participate in internal and external audits, including ISO27001 and ISO22301. Manage the Cyber Essential Plus accreditation renewals. Develop and document processes and procedures, providing to ensure they are fully implemented within the team. Identify and manage operational risks Manage information technology projects ensuring project deadlines are adhered to Provide hands-on support and participate in the out-of-hours support rota as required Provide support and guidance to stakeholders via help desk Assist the IT Director with the management of IT vendors, contracts, and software licenses Develop IT best practice guides and procedures. Prepare monthly management reports of team/service activities, tasks, and operational metrics Technical Competencies Microsoft 365 Platform, including Exchange, SharePoint, OneDrive and Office Strong technical knowledge of network and server operating system Experience with support of Windows Operating Systems, SQL Server and Active Directory, including PowerShell scripting Proven experience in IT infrastructure planning, development, and operations Proven experience in server virtualisation and Cloud-based Infrastructure Enterprise Backup, Replication and Business Continuity and Disaster recover mitigation and response Strong understanding of project management principles and practices Strong understanding of Helpdesk and Customer Relations Support systems Strong understanding of Data Security and Cyber Security basics Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.
Group IT Infrastructure Manager Our client based in Tamworth, is seeking a Group IT Infrastructure Manager to support over 300 users across sites in the UK, Ireland, Scotland and Dubai. You'll lead a team of skilled IT individuals, fostering a collaborative and service focused culture. From delivering large-scale infrastructure projects to ensuring the seamless day-to-day operation of critical systems, the Group IT Infrastructure Manager will work on meaningful projects, collaborate with cross functional teams, and directly influence the success of our organisation. As a Group IT Infrastructure Manager, you will need to have/be: Networking Strong network admin, installation, and troubleshooting skills (CCNA level). Experience with Cisco, Fortinet, Ruckus; performance and security focused. Skilled in VLANs, VPNs, firewalls, QoS, and high-availability design. Hardware & Infrastructure Good understanding of hardware, cabling, wireless tech, and IT security basics. Experience with rack servers, RAID, SAN/NAS storage. Competent with monitoring tools (SolarWinds, Nagios, PRTG). Microsoft Technologies Strong Windows Server (Apply online only , AD, Group Policy, and systems admin. Working knowledge of Exchange Online. Experience with Azure AD and hybrid identity. Familiar with Intune and JAMF for device management. Solid Office 365 and Windows 10/11 admin skills. Virtualisation & Cloud Skilled in Hyper-V and VMware (resource management, backups, failover). Exposure to Azure, AWS, GCP for migrations and optimisation. Communication Systems Experience with enterprise VoIP systems. Knowledge of IP CCTV setup, storage, and network integration. Backup & DR Proficient with Veeam for backup/replication. Experience in DR planning, failover, and resilience testing. Security & Compliance Strong grasp of cybersecurity (firewalls, EPP, vulnerabilities, threat detection). Understanding of ISO 27001 and GDPR; audit support experience. Familiar with SIEM tools (Splunk, Sentinel). Operating Systems & Automation Working knowledge of Linux (Ubuntu, CentOS). Scripting with PowerShell, Bash, Python. Familiar with ITSM platforms (ServiceNow, Freshservice). Soft Skills Strong analytical and problem-solving ability. Excellent communicator across technical/non-technical teams. Highly organised with good multitasking skills. Leadership experience driving team performance and improvement. Certifications Essential: MCSE, ITIL, CCNA (or equivalent) Desirable: CISSP / Security+, ISO 27001, PRINCE2 Details: Salary : 65, 000 - 70, 000 Working Hours : Full time Monday - Friday Location : Tamworth (on site full time) Duration : Permanent Role of Group IT Infrastructure Manager: Visible, approachable leader across all sites. Partner with departments to deliver proactive, value-driven IT solutions. Provide IT input in management meetings to support strategic decisions. Support wider teams during peak periods to maintain smooth operations. Oversee daily IT operations across servers, applications, and networks. Manage installation, upgrades, and maintenance of hardware/software. Lead procurement and lifecycle management of IT equipment. Ensure system performance through testing, monitoring, and improvement. Manage and optimise WAN infrastructure across all sites. Maintain strong security controls to protect systems and data. Proactively identify and resolve vulnerabilities through updates and patches. Maintain robust disaster recovery and backup strategies. Assess technology risks and implement mitigation measures. Test and refine DR and continuity plans to ensure resilience. Lead major infrastructure projects, upgrades, and migrations. Work with MIS to align infrastructure and system development. Create project plans, manage resources, and deliver on time and budget. Manage the IT budget and track expenditure. Build strong vendor relationships, negotiate contracts, and ensure SLAs are met. Lead and develop 3rd Line Engineers and Helpdesk teams. Oversee Helpdesk performance and ensure timely issue resolution. Foster a collaborative, customer-focused, and continuously improving culture. Stay updated on new technologies and recommend improvements. Drive continuous improvement across infrastructure and service delivery. Align IT services and projects with long-term organisational goals. Strong analytical thinker with excellent problem-solving skills. Willing to work evenings/weekends/public holidays when required. Benefits of working as a Group IT Infrastructure Manager: 23 days annual leave + bank holidays Option to purchase up to 5 extra days annual leave Health Cashback Plan Pension Scheme Life Assurance Free Parking
04/12/2025
Full time
Group IT Infrastructure Manager Our client based in Tamworth, is seeking a Group IT Infrastructure Manager to support over 300 users across sites in the UK, Ireland, Scotland and Dubai. You'll lead a team of skilled IT individuals, fostering a collaborative and service focused culture. From delivering large-scale infrastructure projects to ensuring the seamless day-to-day operation of critical systems, the Group IT Infrastructure Manager will work on meaningful projects, collaborate with cross functional teams, and directly influence the success of our organisation. As a Group IT Infrastructure Manager, you will need to have/be: Networking Strong network admin, installation, and troubleshooting skills (CCNA level). Experience with Cisco, Fortinet, Ruckus; performance and security focused. Skilled in VLANs, VPNs, firewalls, QoS, and high-availability design. Hardware & Infrastructure Good understanding of hardware, cabling, wireless tech, and IT security basics. Experience with rack servers, RAID, SAN/NAS storage. Competent with monitoring tools (SolarWinds, Nagios, PRTG). Microsoft Technologies Strong Windows Server (Apply online only , AD, Group Policy, and systems admin. Working knowledge of Exchange Online. Experience with Azure AD and hybrid identity. Familiar with Intune and JAMF for device management. Solid Office 365 and Windows 10/11 admin skills. Virtualisation & Cloud Skilled in Hyper-V and VMware (resource management, backups, failover). Exposure to Azure, AWS, GCP for migrations and optimisation. Communication Systems Experience with enterprise VoIP systems. Knowledge of IP CCTV setup, storage, and network integration. Backup & DR Proficient with Veeam for backup/replication. Experience in DR planning, failover, and resilience testing. Security & Compliance Strong grasp of cybersecurity (firewalls, EPP, vulnerabilities, threat detection). Understanding of ISO 27001 and GDPR; audit support experience. Familiar with SIEM tools (Splunk, Sentinel). Operating Systems & Automation Working knowledge of Linux (Ubuntu, CentOS). Scripting with PowerShell, Bash, Python. Familiar with ITSM platforms (ServiceNow, Freshservice). Soft Skills Strong analytical and problem-solving ability. Excellent communicator across technical/non-technical teams. Highly organised with good multitasking skills. Leadership experience driving team performance and improvement. Certifications Essential: MCSE, ITIL, CCNA (or equivalent) Desirable: CISSP / Security+, ISO 27001, PRINCE2 Details: Salary : 65, 000 - 70, 000 Working Hours : Full time Monday - Friday Location : Tamworth (on site full time) Duration : Permanent Role of Group IT Infrastructure Manager: Visible, approachable leader across all sites. Partner with departments to deliver proactive, value-driven IT solutions. Provide IT input in management meetings to support strategic decisions. Support wider teams during peak periods to maintain smooth operations. Oversee daily IT operations across servers, applications, and networks. Manage installation, upgrades, and maintenance of hardware/software. Lead procurement and lifecycle management of IT equipment. Ensure system performance through testing, monitoring, and improvement. Manage and optimise WAN infrastructure across all sites. Maintain strong security controls to protect systems and data. Proactively identify and resolve vulnerabilities through updates and patches. Maintain robust disaster recovery and backup strategies. Assess technology risks and implement mitigation measures. Test and refine DR and continuity plans to ensure resilience. Lead major infrastructure projects, upgrades, and migrations. Work with MIS to align infrastructure and system development. Create project plans, manage resources, and deliver on time and budget. Manage the IT budget and track expenditure. Build strong vendor relationships, negotiate contracts, and ensure SLAs are met. Lead and develop 3rd Line Engineers and Helpdesk teams. Oversee Helpdesk performance and ensure timely issue resolution. Foster a collaborative, customer-focused, and continuously improving culture. Stay updated on new technologies and recommend improvements. Drive continuous improvement across infrastructure and service delivery. Align IT services and projects with long-term organisational goals. Strong analytical thinker with excellent problem-solving skills. Willing to work evenings/weekends/public holidays when required. Benefits of working as a Group IT Infrastructure Manager: 23 days annual leave + bank holidays Option to purchase up to 5 extra days annual leave Health Cashback Plan Pension Scheme Life Assurance Free Parking
IT Support Technician (1st & 2nd Line Support) Altrincham Up to £30,000doe One of the UK s leading manufacturing and wholesale businesses has an opportunity for a 1st/2ndline IT Support Technician to join their growing, ambitious team who are undergoing a large period of growth and transformation. If you have two years 1st/2nd Line IT support Technician experience and want to be a central part of a business s growth plans, where you can help to deliver exceptional 1st/2nd line IT support then please apply today! Benefits & Perks 33 days holiday (including bank holidays), plus your Birthday off, pension plan, personal development opportunities, internal recognition scheme, on-site free parking and the chance to be part of a growing, ambitious team The Role As an IT Support Technician, you ll be providing 1st and 2nd line support to end users and working on business platforms You ll work closely with regional teams, support IT administration tasks, and contribute to project delivery This role will suit someone who is passionate about IT and delivering great service and thrives on the challenge of working on different technologies You ll be joining a service-oriented team that values positivity, adaptability, and continuous improvement. We ll support you with training and development to help you succeed and grow. Duties Provide proactive 1st/2nd line support across desktop, mobile, office applications and business systems Troubleshoot hardware, software, and network issues with our key support partner and with other partners for various business platforms Administer Microsoft Intune, Apple Business Manager, and Office 365 Support server and network troubleshooting Assist with IT projects and system improvements Maintain accurate records in the ITSM tool Occasionally visit other sites (full UK driving license required) Skills & Experience Minimum 2 years in a similar IT support role Strong customer service and communication skills Experience working to KPIs and SLAs Solid knowledge of Windows OS, Office 365, desktop support, and infrastructure including servers and storage Familiarity with cloud technologies and security awareness For further information about this opportunity please email your cv to LISA Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted. Follow us on LinkedIn and Facebook for updates, recruitment information, new vacancies and more!
04/12/2025
Full time
IT Support Technician (1st & 2nd Line Support) Altrincham Up to £30,000doe One of the UK s leading manufacturing and wholesale businesses has an opportunity for a 1st/2ndline IT Support Technician to join their growing, ambitious team who are undergoing a large period of growth and transformation. If you have two years 1st/2nd Line IT support Technician experience and want to be a central part of a business s growth plans, where you can help to deliver exceptional 1st/2nd line IT support then please apply today! Benefits & Perks 33 days holiday (including bank holidays), plus your Birthday off, pension plan, personal development opportunities, internal recognition scheme, on-site free parking and the chance to be part of a growing, ambitious team The Role As an IT Support Technician, you ll be providing 1st and 2nd line support to end users and working on business platforms You ll work closely with regional teams, support IT administration tasks, and contribute to project delivery This role will suit someone who is passionate about IT and delivering great service and thrives on the challenge of working on different technologies You ll be joining a service-oriented team that values positivity, adaptability, and continuous improvement. We ll support you with training and development to help you succeed and grow. Duties Provide proactive 1st/2nd line support across desktop, mobile, office applications and business systems Troubleshoot hardware, software, and network issues with our key support partner and with other partners for various business platforms Administer Microsoft Intune, Apple Business Manager, and Office 365 Support server and network troubleshooting Assist with IT projects and system improvements Maintain accurate records in the ITSM tool Occasionally visit other sites (full UK driving license required) Skills & Experience Minimum 2 years in a similar IT support role Strong customer service and communication skills Experience working to KPIs and SLAs Solid knowledge of Windows OS, Office 365, desktop support, and infrastructure including servers and storage Familiarity with cloud technologies and security awareness For further information about this opportunity please email your cv to LISA Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted. Follow us on LinkedIn and Facebook for updates, recruitment information, new vacancies and more!
Ready for your next big step in IT? We re hiring for a newly created role where you ll work side-by-side with an experienced IT Manager, support brilliant colleagues, and get stuck into a mix of support, systems admin, and exciting tech projects. If you love solving problems, improving systems, and being the go-to IT expert people rely on, this role will give you the autonomy, variety, and growth you re looking for. What You ll Do Own first-line and escalation support across hardware, software, systems and networks. Manage tickets via Jira and keep the business running smoothly. Support Microsoft 365, Windows 11, Active Directory and core business apps. Assist with cyber security: patching, antivirus, and firewall monitoring. Become a super-user and admin for our ERP system, helping teams get the best out of it. Support IT procurement, suppliers and asset management. Get involved in IT projects like migrations, new tools and software rollouts. Deliver training and inductions when needed. What You ll Bring Strong experience in a hands-on IT Support/Engineer role. Good knowledge of Windows Server, AD, Microsoft 365, and networking (VPN, firewalls, LAN/WAN). Experience with helpdesk tools like Jira or ServiceNow. A proactive, people-focused approach and a genuine love for helping users. Bonus Points For: Azure/Intune experience, cyber security exposure, ERP support, server hardware knowledge or documentation skills. Why You ll Love It Here Early Friday finish Discretionary bonus 25 days holiday + bank holidays Life insurance (6x salary), 5% pension, income protection A role with tons of variety, learning, and visibility If you want a role where every day is different and where you ll truly make an impact, we d love to hear from you!
03/12/2025
Full time
Ready for your next big step in IT? We re hiring for a newly created role where you ll work side-by-side with an experienced IT Manager, support brilliant colleagues, and get stuck into a mix of support, systems admin, and exciting tech projects. If you love solving problems, improving systems, and being the go-to IT expert people rely on, this role will give you the autonomy, variety, and growth you re looking for. What You ll Do Own first-line and escalation support across hardware, software, systems and networks. Manage tickets via Jira and keep the business running smoothly. Support Microsoft 365, Windows 11, Active Directory and core business apps. Assist with cyber security: patching, antivirus, and firewall monitoring. Become a super-user and admin for our ERP system, helping teams get the best out of it. Support IT procurement, suppliers and asset management. Get involved in IT projects like migrations, new tools and software rollouts. Deliver training and inductions when needed. What You ll Bring Strong experience in a hands-on IT Support/Engineer role. Good knowledge of Windows Server, AD, Microsoft 365, and networking (VPN, firewalls, LAN/WAN). Experience with helpdesk tools like Jira or ServiceNow. A proactive, people-focused approach and a genuine love for helping users. Bonus Points For: Azure/Intune experience, cyber security exposure, ERP support, server hardware knowledge or documentation skills. Why You ll Love It Here Early Friday finish Discretionary bonus 25 days holiday + bank holidays Life insurance (6x salary), 5% pension, income protection A role with tons of variety, learning, and visibility If you want a role where every day is different and where you ll truly make an impact, we d love to hear from you!
