24 jobs found

2nd Line Support Engineer - EUC, Microsoft & Networking Location: LONDON 3 or 4 days on site due to nature of role Type: Full-Time Permanent Industry: IT Are you passionate about solving technical challenges and supporting cutting-edge software solutions? Join our growing team as a 2nd Line Support Engineer , where you'll play a key role in maintaining and enhancing the performance of our software systems across Europe. About Us We're a leading provider of software solutions, helping cities and private operators streamline mobility and improve user experience. Our technology integrates cloud-based platforms, mobile apps, and IoT devices to deliver smarter AT driven software Your Role As a 2nd Line Support Engineer, you'll be the technical backbone of our support operations, handling escalations from 1st line teams and working closely with engineering to resolve complex issues. Key Responsibilities: Provide 2nd line technical support across EUC (End User Computing), Microsoft technologies (Windows 10/11, M365, Azure), and networking (TCP/IP, DNS, DHCP, LAN/WAN). Troubleshoot and resolve incidents related to including integrations with hardware and cloud services. Collaborate with development and infrastructure teams to identify root causes and implement long-term fixes. Maintain documentation and contribute to knowledge base articles to support continuous improvement. Support onboarding and configuration of new customer environments. Ensure compliance with ITIL processes and SLAs. What We're Looking For: Proven experience in a 2nd line support or IT operations role. Strong knowledge of Microsoft technologies: Windows OS, Active Directory, M365, Azure. Solid understanding of networking fundamentals: routing, switching, firewalls, VPNs. Experience with EUC tools and remote support platforms. Excellent problem-solving skills and customer service mindset. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.

We have a very exciting, large Project that is based in our new Farnborough site. This is for a Lead Infrastructure Engineer, proficient in VMware and VMware Horizon Design to design, deploy, configure and maintain the EUC components of a Wintel and VMware-based multi-tenant / multi-datacentre platform, utilising VMware Horizon. If you can take charge of all aspects of design, are hands on and want a new challenge, it's all happening here, right now. Office based in Farnborough with limited options to work from home. You do need to be eligible for DV Clearance for this great role. What you will be doing: Drive the direction of all tasks allocated to the EUC services workstream. Responsible for design of multi-site / Mutli-Tenancy VDI Farms using VMware Horizon View and related technologies. Produce and maintain design artefacts, such Low-Level Designs, Release Notes, Vitrualisation Services related fail-over / disaster recovery instruction. Detail the build process, new procedures and review/update. Be the main point of contact for all virtualisation related matters. Lead all aspects of VDI Services deployments through multiple product lifecycle environments, from development to test and reference, through to the important production systems. Analyse, tackle and correct issues; performing problem resolution end-to-end. Attend Client facing meetings. Develop and maintain third party supplier relationships. Provide regular updates to the Technical and project leadership about every facet of Virtualisation Services delivery. Intensify any issues, which may impact the delivery of the Virtulisation Services components. What You'll bring: Vocational/Diploma/Associate Degree (technical field) or relevant VMware certification or relevant experience with as a VMware Horizon Design Engineer. Skilled in designing and deployment of multi-site, VDI Farms utilising VMware vCenter, ESXi and Horizon View VDI (Connection Servers + Desktop Pools), plus the following technologies: Unified Access Gateway. Dynamic Environment Manager (Roaming profiles / user setting retention). Gold Image Management. AppVolumes Management + Application Management. Experience with the hardening of Virtualisation Infrastructures using CIS Benchmarks or NIST SP 800-53 controls. Experienced with build alongside the implementation of the failover and disaster recovery of Virtualisation services. Experience of certificate management as relates to VMware virtualisation. Used to working in Multi-Datacentre Environments where availability, resilience and fault tolerance are key elements of every design. Have a good understanding of networking as relates to VMware virtual networking and how the virtual networking interoperates with physical networking, including experience of implementing and configuring NSX-T. Good written, communication, fixing and analytical skills. It would be great if you had: Experience with the design and build of client devices, such as Thin / Zero / Thick clients with Windows or Linux-based Operating Systems, such as Windows 11 or BeCrypt Paradox. Experience of supporting Microsoft Windows Server services, such as Active Directory (AD), Active Directory Domain Services (AD DS) and Active Directory File Service (AD FS). Experience of Cisco-based network services. Experience of Micorosoft implementations of DNS and DHCP technologies. Knowledge of Network Attached Storage, block and file solutions as relates to provisioning for virtualisation. Technical Infrastructure skill in an enterprise environment, for example: Advanced Infrastructure skills covering administration, fault finding and diagnosis. Have a good understanding of MOD or HMG 'Secure by Design' principles and practices. If you are interested in this role but not sure if your skills and experience are exactly what were looking for, please do apply, wed love to hear from you! Employment Type: Permanent Location: Office based in Farnborough Security Clearance Level: Eligible for DV Clearance Internal Recruiter: Jane Salary: To £65K Depending on experience. Benefits: 25 days annual leave with the choice to buy extra days, single private health cover, life assurance, pension, generous flexible benefits fund and £5400 car allowance. Loved reading about this job and want to know more about us? Sopra Sterias Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the clients goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UKs most complex safety- and security-critical markets. JBRP1_UKTJ

If you thrive on variety and want a contract where your technical range is genuinely valued, this one's for you. We're looking for a broad, hands-on engineer who's confident working across Microsoft cloud, on-prem infrastructure, End User Compute, networking, and cyber tooling. Someone who enjoys rolling up their sleeves, moving between teams, and keeping large environments running smoothly while major projects are underway. What makes this role worth your time: A major organisation kicking off a company-wide SharePoint rollout Azure and M365 E5 landscape with plenty of security and compliance work Telephony migration, data management, and cyber initiatives to get stuck into 6-month initial contract with real potential to extend - Up to 500 per day inside ir35 Hybrid setup - typically 1-2 days a week onsite What you'll be doing day to day: Driving the SharePoint deployment across the business and supporting teams through adoption Working across Azure Cloud, M365 E5, and broader Microsoft tooling to keep services stable and secure Supporting a telephony migration and ensuring data is managed correctly throughout Picking up cyber-related work - tightening controls, improving resilience, and contributing to tooling decisions Acting as the technical "go-to" across multiple teams, solving problems quickly and independently The skills you'll need to excel here: SharePoint (Online) Thin-client environments Virtualisation SAN MPLS Azure Cloud Office 365 / M365 E5 LAN / WAN / WLAN Datacentre management EUC MDM Cyber defence tooling A background in retail or leisure environments would be a bonus. If you're a versatile engineer who prides themselves on hitting the ground running, this role was written with you in mind. Ready to explore it?

Senior Desktop Support Technician - Temporary Contract until March 2026 c .00 per day Mansfield On-site Full-time, Temporary - March 2026 Are you an experienced IT Support professional looking for a hands-on technical role within a busy IT environment? We're looking for two highly skilled IT Support Technicians to join our client on a fixed-term basis, supporting a major programme of work through to March 2026. These roles are ideal for proactive, customer-focused technicians with strong end-user support experience and solid knowledge across Windows, M365, device management, and enterprise infrastructure. Key Responsibilities End User Device Troubleshooting: Provide responsive support across desktops, laptops, tablets, and smartphones, resolving incidents within agreed SLAs. Windows 11 Deployment: Support large-scale Windows 11 rollouts, including imaging, data migration, configuration, and post-deployment assistance. Active Directory & M365: Manage Azure/Entra ID and on-prem Active Directory, Microsoft 365, Teams, SharePoint, and Windows OS environments. Device & Systems Management: Administer Windows and iOS devices using SCCM and Intune for updates, patching, configuration, and deployments. Infrastructure Security: Support risk-based patching, mitigate vulnerabilities, and maintain high standards of infrastructure integrity and availability. Incident & Change Management: Handle support and change requests, prioritising based on business impact and maintaining clear communication with users. Knowledge Base & Documentation: Create and maintain accurate technical documentation to support efficient first- and second-line fix capabilities. Compliance & Best Practice: Work in line with IT compliance standards, BCP/DR principles, and industry best practices. Customer Service & Communication: Deliver excellent support to users of varying technical ability, communicating clearly and professionally. Stakeholder and Supplier Management: Collaborate with internal teams and third-party providers, contributing to continuous improvement initiatives. What We're Looking For Demonstrable experience in resolving technical support issues across desktop, laptop, tablet, and smartphone hardware and applications, ensuring service level agreements (SLAs) are met. Hands-on experience in deploying Windows 11 in an enterprise environment, including migration from Windows 10, device imaging, user data transfer, and post-deployment support. Strong background in Entra/Active Directory (on-premise and Azure), Microsoft 365, Teams, SharePoint, and Windows desktop/server operating systems. Advanced skills in managing and administering Windows and iOS devices, including deployment, patching, upgrades, and configuration via Microsoft SCCM and Intune. Proven ability to maintain the confidentiality, integrity, and availability (CIA) of IT infrastructure, including risk-based patching and mitigation of vulnerabilities. Experience managing support and change tickets, prioritising incidents by business impact, escalating as necessary, and maintaining clear communication with users. Ability to author, maintain, and review technical knowledge articles and support documentation to maximise first- and second-line fix rates. Familiarity with IT compliance standards, business continuity planning (BCP), disaster recovery (DR), and industry best practices. Must be available on a temporary basis Don't miss out apply today Unfortunately, due to the volume of applications received we are unable to respond with feedback to all applicants. If you have not heard from us via telephone or email within 3 days, please assume that your application has been unsuccessful on this occasion. Thank you for applying with us. TurnerFox Recruitment Team Key words for this role: Desktop Support Technician / IT Support Technician / 1st Line Support Engineer / 2nd Line Support Engineer / IT Service Desk Analyst / Technical Support Analyst / Onsite Support Technician / Field Support Engineer / End User Support Technician / EUC Support Engineer / IT Technician / ICT Technician / Support Desk Engineer

At Amentum, we're not just solving problems; we're engineering the future. Our team is driven by an unyielding commitment to innovation, integrity, and collaboration, tackling some of the most significant challenges in science, security, and sustainability. If you're passionate about making a real impact and want to be part of a community that values ethical excellence, this is the place where your ambition can thrive. About the Opportunity We are seeking a dynamic and customer-focused Sedond-Line IT Support Technician to join our team at our office in Theale, near Reading. The other location is our UK Head Quarters, situated at our Birchwood Park, Warrington You will be the local and friendly face of IT, providing essential on-site support to our end-users, ensuring smooth and efficient technology operations. This role requires a proactive individual with excellent problem-solving skills, a passion for customer service, and a willingness to contribute to a collaborative and positive work environment. Key Responsibilities Provide first-line technical support to end-users via ticketing system, drop-ins, and scheduled Tech Bars Diagnose and resolve hardware and software issues, including device swap-outs Deliver technical training and education to end-users during Tech Bar sessions Provide VIP support to key stakeholders. Technical Troubleshooting End User Compute (EUC), Networking, Applications, Printing, Unified Communications, including meeting room facilities (video conferencing), fixed and mobile telephony, video conferencing (e.g. Microsoft Teams, Zoom) Act as local "hands & eyes" support for second and third-line support colleagues and external partners Assist with IT security incidents Collaborate with the Facilities Management team to maintain on-site service and physical security, e.g. building access control / building management system (BMS) Manage stock inventory of IT equipment General ticket management, ensuring all tickets are dealt with in a timely and professional manner Service Improvement and Collaboration: Essential Skills and Attributes Strong problem-solving and troubleshooting abilities Willingness to undertake funded and self-paced training, to enhance skills & experience Ability to work independently and as part of a team Ability to explain technical concepts to non-technical users Ability to work in a fast paced environment Experience with IT ticketing systems Basic networking knowledge Experience with EUC environments and management platforms (e.g. SCCM, inTune, Active Directory) Cloud Platform experience, particularly Microsoft Azure Strong Microsoft 365 (inc. Office 365) skills and experience Experience with Video Conferencing and telephony systems. Our Culture Our values are built on a strong foundation of safety, integrity, and respect for every individual. People are at the heart of our mission, and we believe in supporting one another through a culture of care and collaboration. We strive to create a workplace where everyone feels they belong and can thrive. Supporting mental wellbeing and fostering a sense of connection are essential to how we work. When we embrace different perspectives and work together, we become more innovative, more agile, and more successful.

At Amentum, we're not just solving problems; we're engineering the future. Our team is driven by an unyielding commitment to innovation, integrity, and collaboration, tackling some of the most significant challenges in science, security, and sustainability. If you're passionate about making a real impact and want to be part of a community that values ethical excellence, this is the place where your ambition can thrive. About the Opportunity We are seeking a dynamic and customer-focused Sedond-Line IT Support Technician to join our team at our UK Head Quarters, situated at our Birchwood Park, Warrington campus and comprising approximately seven buildings (the majority of business operations are conducted from a small subset of these offices). The other location is Theale, near Reading. You will be the local and friendly face of IT, providing essential on-site support to our end-users, ensuring smooth and efficient technology operations. This role requires a proactive individual with excellent problem-solving skills, a passion for customer service, and a willingness to contribute to a collaborative and positive work environment. Key Responsibilities Provide first-line technical support to end-users via ticketing system, drop-ins, and scheduled Tech Bars Diagnose and resolve hardware and software issues, including device swap-outs Deliver technical training and education to end-users during Tech Bar sessions Provide VIP support to key stakeholders. Technical Troubleshooting End User Compute (EUC), Networking, Applications, Printing, Unified Communications, including meeting room facilities (video conferencing), fixed and mobile telephony, video conferencing (e.g. Microsoft Teams, Zoom) Act as local "hands & eyes" support for second and third-line support colleagues and external partners Assist with IT security incidents Collaborate with the Facilities Management team to maintain on-site service and physical security, e.g. building access control / building management system (BMS) Manage stock inventory of IT equipment General ticket management, ensuring all tickets are dealt with in a timely and professional manner Service Improvement and Collaboration: Essential Skills and Attributes Strong problem-solving and troubleshooting abilities Willingness to undertake funded and self-paced training, to enhance skills & experience Ability to work independently and as part of a team Ability to explain technical concepts to non-technical users Ability to work in a fast paced environment Experience with IT ticketing systems Basic networking knowledge Experience with EUC environments and management platforms (e.g. SCCM, inTune, Active Directory) Cloud Platform experience, particularly Microsoft Azure Strong Microsoft 365 (inc. Office 365) skills and experience Experience with Video Conferencing and telephony systems. Our Culture Our values are built on a strong foundation of safety, integrity, and respect for every individual. People are at the heart of our mission, and we believe in supporting one another through a culture of care and collaboration. We strive to create a workplace where everyone feels they belong and can thrive. Supporting mental wellbeing and fostering a sense of connection are essential to how we work. When we embrace different perspectives and work together, we become more innovative, more agile, and more successful.

Windows 11 Migration Engineer Location: Edinburgh/Glasgow - On-site Type: Contract (Inside IR35) Rate: Flexible Dependent on Experience We're looking for a hands-on Windows 11 Migration Engineer to drive a seamless upgrade from Windows 10 across a large enterprise. You'll join a sharp EUC team delivering smooth transitions with minimal disruption. What You'll Do: Lead Windows 11 rollout across users, devices, and apps Assess hardware/software readiness Package and deploy apps via SCCM, Intune, etc. Build and manage Windows 11 images (MDT, Autopilot) Migrate user data (USMT, OneDrive KFM) Troubleshoot OS, app, and driver issues Collaborate across IT and business units Document processes and support post-migration What You Bring: Proven Windows 10/11 migration experience Deep knowledge of AD, Azure AD, Group Policy Strong SCCM, Intune, Autopilot, MDT skills App packaging and compatibility testing know-how Clear communicator and problem solver Bonus Points: Microsoft certs (MD-100, MD-102, etc.) ITIL experience PowerShell Scripting Apply now or get in touch at if you have further questions.

Job Title: Desktop Support / EUC Engineer Location: Bacton (Onsite) Contract: 3-Month Contract (Potential Extension) Rate: Up to 38 per hour (Umbrella) Hours: Full-Time Are you an experienced Desktop Support Engineer or EUC Specialist looking for your next contract? We're seeking a proactive, hands-on engineer to join a busy team based onsite in Bacton. You'll play a key role in supporting IT systems, troubleshooting hardware and software issues, and ensuring excellent end-user experiences across both office and offshore environments. This is an exciting opportunity for someone with strong technical skills who thrives in a fast-paced, varied environment. Key Responsibilities Provide desktop, laptop, and peripheral support, including basic repairs and hardware replacements. Install, configure, and troubleshoot software, mobile apps, and secure mobile device setups Set up and support AV systems, printers, and collaboration tools. Deliver onsite and offshore IT support as part of project delivery. Ensure high-quality service and meet customer SLAs. Key Requirements Experience in EUC or desktop support, ideally across multi-site environments. Strong troubleshooting and problem-solving skills. Confident communicating with users at all levels. Offshore experience desirable, but training provided. Full, clean UK driving licence required. Technical Skills OS: Windows 10/11 & Windows Server Microsoft 365: Outlook, Teams, SharePoint, OneDrive. Hardware: Replacing RAM, drives, batteries, and peripherals. ITSM Tools: ServiceNow, TopDesk, N-Able, or similar. Basic networking knowledge and familiarity with cloud & virtualisation technologies.

Job Title: Wireless Survey Engineer Location: United Kingdom Contract type: Contract (Outside IR35) About Concept Project Services team is expanding and looking for experienced Wireless Survey Engineers on a contract basis across the UK on an AdHoc basis. Our engineers work across various industries and with a diverse range of clients within the IT sector completing surveying works on a flexible basis. Position Overview: Engineers will be involved in wireless surveying covering a variety of IT clients on a flexible basis - this is the perfect opportunity for engineers seeking 1-2 days work flexibly. Typical Responsibilities Include (but are not limited to): Competitive Rates: Negotiable based on experience (Outside IR35). Ample working experience performing Wireless Survey. Strong background in Wireless / Mobility / Cellular networks and Networking / Internetworking devices, protocols, and operating systems. Possess expert knowledge of Wireless Network Infrastructure and Network Design Responsible for developing high-level and low-level survey design activities. Conduct site Surveys and include designs of RF Systems Ability to acquire new skills in a diverse environment. Demonstrates effective interpersonal skills, able to establish good working relationships globally and collaborate with networks of employees of all levels; able to foster cooperation in others and creative problem-solver. Excellent communication skills Demonstrated experience engineering and supporting network solutions. Candidates should be able to demonstrate the following: Proficiency with installation, troubleshooting, and configuration of a range of IT/EUC/EPOS/server, and/or networking devices. Understanding of latest Wi-Fi technologies Managing wired and wireless networks Strong networking fundamentals to include IP, DHCP, DNS. Thorough understanding of wireless RF, authentication, security, and network management. Virtual Private Networks (VPN) Ideally to have the following certifications RF Safety Awareness Rooftop Worker Safety & Access Working At Height Asbestos Awareness Additional Information: This role falls outside IR35 regulations, so payment will be processed through your own ltd company or an umbrella company. Opportunities for training and professional development. Travel expenses covered. Supportive company culture focused on teamwork and innovation. To apply hit the 'apply now' button or email (url removed)

Job Title: Wireless Survey Engineer Location: United Kingdom Contract type: Contract (Outside IR35) About Concept Project Services team is expanding and looking for experienced Wireless Survey Engineers on a contract basis across the UK on an AdHoc basis. Our engineers work across various industries and with a diverse range of clients within the IT sector completing surveying works on a flexible basis. Position Overview: Engineers will be involved in wireless surveying covering a variety of IT clients on a flexible basis - this is the perfect opportunity for engineers seeking 1-2 days work flexibly. Typical Responsibilities Include (but are not limited to): Competitive Rates: Negotiable based on experience (Outside IR35). Ample working experience performing Wireless Survey. Strong background in Wireless / Mobility / Cellular networks and Networking / Internetworking devices, protocols, and operating systems. Possess expert knowledge of Wireless Network Infrastructure and Network Design Responsible for developing high-level and low-level survey design activities. Conduct site Surveys and include designs of RF Systems Ability to acquire new skills in a diverse environment. Demonstrates effective interpersonal skills, able to establish good working relationships globally and collaborate with networks of employees of all levels; able to foster cooperation in others and creative problem-solver. Excellent communication skills Demonstrated experience engineering and supporting network solutions. Candidates should be able to demonstrate the following: Proficiency with installation, troubleshooting, and configuration of a range of IT/EUC/EPOS/server, and/or networking devices. Understanding of latest Wi-Fi technologies Managing wired and wireless networks Strong networking fundamentals to include IP, DHCP, DNS. Thorough understanding of wireless RF, authentication, security, and network management. Virtual Private Networks (VPN) Ideally to have the following certifications RF Safety Awareness Rooftop Worker Safety & Access Working At Height Asbestos Awareness Additional Information: This role falls outside IR35 regulations, so payment will be processed through your own ltd company or an umbrella company. Opportunities for training and professional development. Travel expenses covered. Supportive company culture focused on teamwork and innovation. To apply hit the 'apply now' button or email (url removed)

Job Title: Wireless Survey Engineer Location: Scotland Contract type: Contract (Outside IR35) About Concept Project Services team is expanding and looking for experienced Wireless Survey Engineers on a contract basis across the UK on an AdHoc basis. Our engineers work across various industries and with a diverse range of clients within the IT sector completing surveying works on a flexible basis. Position Overview: Engineers will be involved in wireless surveying covering a variety of IT clients on a flexible basis - this is the perfect opportunity for engineers seeking 1-2 days work flexibly. Typical Responsibilities Include (but are not limited to): Competitive Rates: Negotiable based on experience (Outside IR35). Ample working experience performing Wireless Survey. Strong background in Wireless / Mobility / Cellular networks and Networking / Internetworking devices, protocols, and operating systems. Possess expert knowledge of Wireless Network Infrastructure and Network Design Responsible for developing high-level and low-level survey design activities. Conduct site Surveys and include designs of RF Systems Ability to acquire new skills in a diverse environment. Demonstrates effective interpersonal skills, able to establish good working relationships globally and collaborate with networks of employees of all levels; able to foster cooperation in others and creative problem-solver. Excellent communication skills Demonstrated experience engineering and supporting network solutions. Candidates should be able to demonstrate the following: Proficiency with installation, troubleshooting, and configuration of a range of IT/EUC/EPOS/server, and/or networking devices. Understanding of latest Wi-Fi technologies Managing wired and wireless networks Strong networking fundamentals to include IP, DHCP, DNS. Thorough understanding of wireless RF, authentication, security, and network management. Virtual Private Networks (VPN) Ideally to have the following certifications RF Safety Awareness Rooftop Worker Safety & Access Working At Height Asbestos Awareness Additional Information: This role falls outside IR35 regulations, so payment will be processed through your own ltd company or an umbrella company. Opportunities for training and professional development. Travel expenses covered. Supportive company culture focused on teamwork and innovation. To apply hit the 'apply now' button or email (url removed)

End User Technology Analyst - Desktop Support - Trade Floor - Investment Banking Excellent opportunity opens for a confident, enthusiastic and engaging individual with Desktop Engineer/Trade Floor Support experience to join a leading International Bank's team. The successful candidate will be confident and proactive, with an eye for change and growth. In addition to providing day-to-day trade floor, service desk and desktop support, the individual is expected to undertake project work, including: Product evaluations and recommendations Assist in the development of technical standards and operating procedures Provide assistance to Senior Support Analysts Application upgrades and deployments Service Now provisioning You will have the opportunity to support the International Technology management in governance reporting for internal control testing, internal audit and data centre reporting as a regulatory requirement. There will equally be a Project focussed element, where you will get involved in the maintenance and creation of application support documentation and project execution across a range of Front Office and business support application suites. Main Objectives Provide detailed feedback to business managers and leaders Assist with maintaining IT controls, processes and associated reporting. Manage requests for information updates associated to controls and assurance delivery. Active involvement in UK and Group technology resiliency and Disaster Recovery testing and associated planning and reporting. Oversee and support Audit, Risk and Technical control assessment requests. Assistance with regulatory and audit items working with the International Technology Governance Manager Tier 1 customer desktop support and Service Desk operations Hardware support and life cycle management Application installs, moves and changes Application and hardware upgrades and mass deployments Service Desktop project tasks execution Mobility support via BB UEM and WorkSpace One products Support SCCM Patching MS Deployments where and when necessary Updating Audit documentation Monitoring and management of team ITSM/Service Now queues Skills/Knowledge Required Strong Customer/Service focus Team player with self-motivation Well presented professional with good all round communications skills Diligent work ethic to adhere to audit mandated processes Flexible and able to work under pressure Experience in supporting trading floor environments from Service Desk side Knowledge of Windows 10 and Microsoft Office products Strong background in ITSM platforms - eg Service Now, Remedy, Cherwell. Full Blackberry UEM device support Taking on Service Desk projects and ownership whilst liaising with 3rd party vendors and or other Teams within the Bank. Interested? Please Apply! EUC Analyst Desktop Support Engineer Service Desk Trade Floor Support Data Governance Network

£28,851 - £33,843 Maidstone/Coldharbour Permanent, Full time 37 hours per week   An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System.  Gaining a wide exposure to the latest hardware and software.  Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.          We are seeking a highly motivated individual to join the EUC Support team in Kent.  The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face.  Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them.  Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential. In your application, please evidence your experience in: Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills Effective communication skills, preferably gained within a customer service environment Knowledge of the main key Microsoft Office applications including the Office 365 suite Driving Licence Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role: Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment. An understanding of basic networking principles and diagnostic skills. Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems. An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena. The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future.   Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.       The role is Standard Office hours Monday to Friday with an out of hours on call rota. If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you. We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics. Please also include your CV as part of your application.  For further information regarding the role, please contact Ashley.steel@kent.police.uk Closing Date: 13 March 2023.

You will work in a team of engineers who are responsible for the design, deployment and maintenance of solutions using Technology services like Windows 10/11, Configuration Manager, Azure Services (Azure AD, Intune MDM) and hardware devices. As a End User Computing (EUC) Specialist you will join the Devices and Desktop Services team, which supports and enables our global activities by providing a global desktop platform. This area has seen significant growth in the past few years and focuses on group-wide, user-facing technologies that enhance the way the group collaborates and does business. The team is currently engaged in several projects including cloud based productivity and collaboration tools, enhanced mobility and BYOD, virtual desktop enhancements, Windows 10/11, MacBook, security product upgrades, and various business-driven projects. With your self-starter attitude and broad range of experience in the enterprise IT world, you will be responsible for assisting with the design, implementation, and support a Windows 10/11 desktop migration to modern management using MDM technologies and Configuration Manager Current Branch. You will also provide assistance in enhancing or replacing existing operational processes for Windows Endpoints to provide the best possible end user experience. Ideally you will bring the following skills to this role: experience working with Windows 10/11 from an enterprise perspective Windows Defender, Azure, Active directory experience experience with MDM technologies in depth knowledge of System Centre Configuration Manager infrastructure and system maintenance experience working in a DevOps and/or Agile environment scripting skills with Windows PowerShell a strong interest in delivering and enhancing user experience and productivity through mobile solutions an ability to analyse and optimise business processes advanced troubleshooting skills a demonstrated ability to exhibit technical credibility with both IT and business stakeholders an ability to work in projects with complex requirements an understanding of Service Management including change, incident, and problem management as it applies to a large corporate environment and use of an ITSM tool such as Remedy experience on-boarding new tools and technologies, including the related corporate governance processes If this sounds like the right step to take in your career, please apply via the following link. About the Corporate Operations Group The Corporate Operations Group brings together specialist support services in Digital Transformation & Data, Technology, Operations, Human Resources, Business Services, Business Improvement & Strategy, and the Macquarie Group Foundation. We deliver service excellence to ensure Macquarie is open for business, deliver on transformational change, invest in our people and have deep relationships with our customers. Our commitment to Diversity, Equity and Inclusion The diversity of our people is one of our greatest strengths. An inclusive and equitable workplace enables us to embrace that diversity to deliver more innovative and sustainable solutions for our people, clients, shareholders and communities. At Macquarie, you'll be encouraged to be yourself and supported to perform at your best. If you're inspired to deliver on our purpose of 'empowering people to innovate and invest for a better future', we want you on our team. If you need adjustments made to the recruitment process, please reach out to your recruiter. As an inclusive employer, Macquarie does not discriminate on the grounds of age, disability, sex, sexual orientation, gender identity or expression, marriage, civil partnership, pregnancy, maternity, race (including colour and ethnic or national origins), religion or belief. Joining Macquarie means you'll be able to work in a way that suits you best. With the right technology, support and resources, our people can work in a range of flexible ways. Talk to us about what working arrangements would help you thrive.

Platform Service Engineer (Corporate) Dunstable Permanent The Platform Services Engineer for Support Centre is responsible for the continued management and support of the Corporate Infrastructure (such as AD, AAD, O365, Intune and Microsoft Identity Manager). About the role: The role holder will use their technical knowledge to continually maintain and monitor the underlying platforms, ensuring they remain performant and available in line with business requirements, suggesting improvements for the support centre infrastructure and contribute towards project delivery with a "cloud first" mentality. What you ll be doing: Be the subject matter expert for core Infrastructure technologies (AD, AAD, Office 365, Intune, AAD Conditional Access, Microsoft Identity Manager, ZScaler etc) Manage the configuration and life cycle management of corporate platforms, ensuring that the systems remain complaint and adhere to our security policies and standards Ongoing administration of core SaaS services such as Office 365, Intune, Exchange Online, AAD, ZScaler, AAD Conditional Access and Microsoft Identity Manager. Facilitate the migration of our on-premise infrastructure to cloud Maintain the Platform Services ticket queues, ensuring that SLA s are met in accordance with the Incident, Major Incident and Problem Management processes Work with third party Vendors to ensure that they continue to provide a consistent level of service Ensure that all platforms remain performant in line with business requirements and have sufficient capacity to deliver the underlying service now and for the future What you ll need: Expert knowledge and understanding of eitherMicrosoft Windows Server 2016 Administration, Active Director/AAD Administration, Microsoft System Centre, Exchange Online or InTune Strong knowledge of technologies such as Powershell, Active Directory or Cloud Computing Knowledge of the latest industry trends / standards / tools / technologies for EUC devices Demonstrable, strong working knowledge of ITIL Service Management framework and process areas Assumes responsibility for escalated incident and problem resolution and uses expertise to offer solution options and recommendations and to direct third parties in their investigations Strong problem-solving and troubleshooting skills with the ability to diagnose and resolve complicated technical issues Strong communication skills with a proven ability to understand key concepts and communicate effectively with technical staff, business stakeholders and senior management/executives In return for your commitment, we ve got some great benefits to offer: • A market competitive base salary + up to 30% annual bonus • Sharesave scheme • A collaborative work culture that focuses on supporting your success • A flexible working policy you can rely on • Up to Family Cover BUPA healthcare • Optional contributory pension matched up to 10% • Up to 25% discount off our brands We re 1,200 hotels and restaurants in the UK, Germany and the UAE, but we re more than that. We re the 35,000 people supporting our brands every day. The ones sourcing the nation s favourite breakfast, plating up family favourites, and the great night s sleep guaranteed people. We re also always preparing for new openings, looking ahead and revamping our online presence. We do it for our guests, and it s the details that keep them returning time and time again. We could be at the end of their road, their trusty choice for business trips, or we could be the place they associate with big celebrations up and down the country. We re a constant in a changing world, and we d love you to join us. Bring your energy, ideas and sense of fun, we re waiting and so are our brands. Meeting our ambitious goals to expand and reach new locations across the globe requires serious planning. It means analysing every little detail, spotting and overcoming barriers and working towards our ambitious plans. Think decision science, pricing, revenue and sales, and you re there. With a lot of doing to be done, you can be part of making big change happen across the globe. Bring your drive and enthusiasm, and we ll welcome you in. Whitbread is an inclusive employer, strongly believing that everyone is unique and there should be no limits to ambition. We welcome your application whatever your background or situation. We are open to flexible working and, where possible, will try to support this.

Location UK Wide The Job on Offer: Capgemini Cloud Infrastructure Services (CIS) UK has the largest Projects & Consulting (P&C) practice in CIS globally - covering all the CIS portfolio. We work on a range of exciting projects for many different clients across all sectors. The roles of EUC Enterprise Architect operates within the Edge capability, focusing on consulting, architecting, designing, building, migrating and testing workplace services and solutions. Your Role: As an Edge Enterprise Architect you will get exposure to the following types of projects and roles: Projects contribution and technical leadership: Participate in design and supervise build and move to run activities Service Design: High-level architecture design Plan and prepare design review presentation with Architects and Service Managers to validate or decide on major architecture evolutions Service Transition: Supervise strategic partners and subcontractors to produce design, build and deploy new IT services (or service changes) Service Catalogue: Maintain service catalogue up-to-date for EUC services Develop road map for the organization - Short term and long term Plan Design and plan roll out of major upgrades Manage hardware roadmap with vendors to ensure smooth transitions: continuous supply chain globally, support of new models by standard OS images and application support for major business applications. Application store: Define and maintain application management process within the store (entrance, suppression, change, approval path) Experience and evidence of working on workplace projects is core to this role. Your Profile: End User Enterprise Architect should have a minimum experience level of 4 years, with evidence of exposure to complex Workplace projects during this time. SKILLS and EXPERIENCE: Significant experience of traditional on-premise, Native Cloud & Hybrid topologies for these services Experience or knowledge with On-Premise & Cloud based MS O365 services including: Exchange, Skype for Business, SharePoint, OneDrive, Teams, Intune Knowledge of Identity management services: Federation & IAM solutions - Azure IAM, Federation Services Service / Data - compliance, management & security (antivirus, encryption, data leakage protection, governance, policies, RBAC, archiving, backups, journalling etc.) End user applications and desktop clients - Microsoft Office (Outlook, Teams, Skype for Business, Lync, browsers etc.) Reporting, monitoring and governance - tools, processes, applications and controls Exposure to various versions of applications & services often found in enterprises - for example: Exchange & O365 Exchange Online, Lync Server ó SfB O365 Knowledge of service & account provisioning - services, processes & methods Licensing management - understanding of Microsoft licensing, management & types Knowledge of or experience with other non-Microsoft messaging, collaboration & unified communications technologies is desirable - SaaS based & on-premise products Be able to lead a technical presentations or proposal and collaborate with SMEs & stakeholders effectively in projects or related deliverable activities Why Capgemini is Unique? • At Capgemini we don't just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work. • We aim to build an environment where employees can enjoy a positive work-life balance. Through our New Normal campaign, we are looking to embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. • Capgemini offers the opportunity to shape your career path, based on your interests and ambitions. For example, if you want to become a 'People Manager' Connected Manager learning journey is there for you. If you want to become an 'Architect' our Global Architect Community offerings can help you get there. Get the Future You Want: Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses. And it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you'll build the skills you want. And you'll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is. Capgemini. Get The Future You Want. About Capgemini: Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2021 global revenues of €18 billion.

Would you like to kick start your career in a supportive, energetic and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Service Delivery Team This is an exciting opportunity to join a growing and high performing part of Softcat's business as a Service Delivery Executive. The Service Delivery Team are a proficient, fast-paced and exciting team who are committed to providing excellent customer service. This role plays a key part in the expansion of the Service Delivery Team who are focused exclusively on one of Softcat's flagship EUC support contracts. The teamwork alongside the wider Services and Account teams at Softcat to ensure the customer is getting value from their service. Success. The Softcat Way. Softcat is a £1billion+ pa turnover technology solutions business and trusted partner to names like Apple, Microsoft and Adobe. Offering a growing portfolio of services including software licensing, cyber security and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career. Are you passionate about service delivery and Customer experience? As a 1 st line Service Desk Analyst, you'll be responsible for: First point of contact for user queries relating to support services and Scheduling tasks for onsite engineer team, being mindful of workload Ongoing management of joint team mailbox Proactively manage call queue in ITSM tool to ensure tickets are resolved within agreed SLA's Carry out onboarding/ handover sessions with customers Remote technical sessions to support set up of new devices (MFA etc) and Managing EUC Stock levels and providing weekly reports In busy periods, assist engineers to build, install and troubleshoot Windows related issues What we need from you Be passionate about the delivery of customer service and relationship building Strong communication skills with the capability to deal with a variety of communication types across varied audiences Track record in End User Computing engineering/support, Windows environment and tools such as MDM, Active Directory, Azure AD, Microsoft Office Display initiative and ownership, whilst understanding limits of own authority Please note, you'll be put through SC clearance upon hire, so you'll need to possess either an existing SC clearance or be willing and eligible to undergo the vetting for such clearance. Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. Rewards We offer a competitive salary and benefits package and will provide you with opportunities to grow, flourish, and achieve great things. Our benefits include: Max employer pension contributions of 5% Share incentive plan Life assurance Healthcare Buy extra holiday plus an extra day's holiday on top of your usual entitlement on your birthday Technology vouchers, activity passes, restaurant discount cards Option to add your partner/family to some of the benefits Access to Perklife , our dedicated portal for all perks and flexible benefits Join us To become part of the success story, please apply now Softcat is an inclusive company where you can enjoy the career you want, without changing the person you are. We're welcoming to all and passionate about promoting greater diversity in the tech sector. Please contact directly if you require a full job description

Cloud engineer, £60- £70k, fully remote Your new company Your new company is a personal wealth management and professional services group. The company offers a range of services including financial planning, investment management and personal tax advice. It also offers a variety of business services such as accounting, business tax advice and so on. The company has 24 offices across the UK and intends to keep on expanding into 2022 and beyond. Your new role Your new role will be to provide support for cloud-based applications and services. To lead ad-hoc investigations, identify additional service requirements and assist with the delivery of new projects. To assist the EUC Manager with running a quality-driven, Agile-inspired, proactive and customer/business-oriented service and one that is aligned with the strategic development of all Technology services. What you'll need to succeed Extensive experience working as a 2nd or 3rd line support engineer or cloud specialist with a medium or large organisation. Experience with the transition of ICT services and applications from on premises to the cloud. Experience of development and innovation utilising agile or iterative project techniques and methodologies. Strong understanding of identity (AD, Azure, SSO, MFA) Setting up teams and sharepoint for internal users. Experience of automating tasks within M365 and developing reusable scripts. What you'll get in return A salary of up to £70k The chance to work fully remotely, so applicants from anywhere in the UK are encouraged to apply! What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Technical Architect- End user, Modern Workplace, Networks, Office 365, Azure, Pre sales, Transformation A key customer of mine is looking to expand their delivery team due to demand and is seeking a Technical Architect who can help shape the customer journey into the cloud and Modern Workplace with an understanding of infrastructure. The opening: A track record of pre-sales experience and customer engagement- face to face, teams, zoom etc Can write high-quality RFPs/SoWs with little or no support from technical teams Able to deliver compelling presentations at Board level (being able to translate technology into business terms) Track record of solution costing, including technology products and licensing Good understanding of architectural concepts, methodologies and mapping approaches Technical side: Track record (hands-on) of delivering and designing cloud infrastructure projects, Office 365, EUC and EMS security projects Technical experience of the Microsoft cloud (Azure) and end user product ranges- Sharepoint, Office 365 Intune An understanding of networking knowledge (from a design, delivery and support perspective) of: Network Routers, Switches and Firewalls Windows Server, Microsoft SQL Server, Active Director Some benefits to add: A good mix of working from home and office/Client site meetings(to be discussed) Flexi time (flexible start and finish) Working in a team of skilled technical engineers Industry renowned training/certifications and development opportunity Technical Architect- End user, Modern Workplace, Networks, Office 365, Azure, Pre sales, Transformation

1st / 2nd Line IT Support Engineer Location : London Euston Salary: £20,000 - 24,000 We are looking to add a 2nd Line IT Support Windows Engineer who will be based out of London Euston to join a small MSP for a high profile transport client. You will have the opportunity to be part of a growing 1st and 2nd line team with career opportunities to learn new technologies and be part of a Microsoft and windows environment. Due to the growth of the business, you will have career opportunities available to yourself being part of a team and company that has scaled from 20 people to 85 over the last 16 months. Responsibilities: Onsite escalation point for both users and client IT members Assisting Operational Delivery Manager with monitoring of ticket management across the team Provide 2nd line "deskside" technical support to customers on a variety of devices, systems and technologies, with elements of 1st line support also required via a "Tech Hub" facility Manage the incident and request queues for EUC, sharing workload amongst the team Create and maintain high quality technical documentation and provide accurate customer specific reports Essential Skills: Expert working knowledge of Microsoft Window 10 desktop operating systems Experience of managing Microsoft Active Directory Competent with Microsoft server operating systems An solid appreciation of application and OS deployment mechanisms Nice to haves: Knowledge of Cloud storage solutions, Sharepoint, Box, etc. Agile working environment experience Achieved, or be working towards, an MCSE MCITP qualification in Windows 10 Desktop Administration Experience of Mac OS and iOS devices This role is NOT like your average Managed Services role, but you aren't like most IT Support people, you love a complex problem and you want to learn how to take things to another level. Send your CV to Dan Rodrigues or call us on for a confidential chat on why this role and company is going to make you an absolute 2nd Line guru! This site is based near London Euston station but will be remote with site visits.