Contract: Permanent, full-time Location: London (hybrid-working) Closing Date: 1 December 2025
Trinity College London is a complex and fast-growing international organisation with a compelling vision.
We realise that the life-enhancing, and often life-changing, impact of authentic communicative and performance skills can help empower everything we do, including our work.
This is why people choose to work for Trinity and we hope that it will encourage you to join us in a dynamic, innovative and truly global organisation.
At Trinity we care about your potential, and we are proud to help support you in discovering opportunities that are unique and allow you to perform at your very best.
About the role
As IT 1st Line Support Engineer, you will be responsible for providing support to Trinity users and Infrastructure across multiple sites including home workers. Will will help enable the company to achieve its goals with the primary objective being to provide technical support to Trinity staff and consultants, maintain system directories, improve the performance and reliability of the end user computing equipment and other IT managed equipment. You will engage in reactive support for break fix incidents escalated from the service desk and completing service requests. The post holder will also be expected to participate in projects which underpin the Trinity range of customer products and operating processes.
About you
This role will be suitable for someone who has a professional IT qualification such as MCSA and CCNA, or equivalent, with at least 3 years working experience in an IT role. The position is for a mid-sized organisation and you will need to possess the ability to provide support across a broad range of systems. We are looking for someone that can provide a high level of attention to detail, be a team player, with demonstrable ability to work collaboratively with colleagues and understand the commitment to the highest standards of customer service and care. Being proactive and able to operate without direct supervision is key in this role. It is important for you to have high quality verbal and written communication skills for technical and non-technical audiences as well as the ability to coordinate multiple tasks and prioritise workload and be able to deal with high pressure scenarios.
Our benefits
Trinity provides a work environment that is stimulating, inspiring and fair. Our approach to reward values our employees while ensuring each person’s contribution makes us great as an organisation. As an employee, you’ll enjoy a range of benefits here at Trinity.
Our commitment
Trinity is open to all applicants from different backgrounds and we are committed to building a more diverse and inclusive workplace. All applications are dealt with in the strictest of confidence.
We actively encourages applications from candidates of all abilities. As a Disability Confident employer, we are dedicated to creating a workplace that is accessible, supportive, and welcoming for individuals with different abilities. We will make sure you can be interviewed fairly if you have a disability, long term health condition, or are neuro-diverse.
Trinity promotes and welcome applications from a wide range of candidates, including those with criminal records. In line with the requirements of the Rehabilitation of Offenders Act (1974), we select all candidates for interview based on their competencies, qualifications and knowledge.
To learn more about our DEI commitment as an equal opportunities employer, please visit our Equality, diversity and inclusion page.
How to Apply
To apply, please follow the Apply for This Job link on this page and you will be directed to the Trinity College London application page. We reserve the right to close the advert earlier if we receive a high volume of interest so please do not delay if interested.
Trinity College London does not hold a job visa sponsorship licence and so is not in a position to sponsor visas in the UK.
All posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Upon successful appointment into the role, you will be required to complete our vetting procedures as with all Trinity College London employees. This is carried out by a 3rd party supplier and our standard background checks consist of Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check and a basic DBS check.
Trinity College London will collect and use your personal information for our recruitment process in accordance with our Recruitment Privacy Notice . Trinity College London will hold candidate data on file for no more than six months from application submission. If you want your information to be removed earlier, please contact us directly. If we want to hold your information beyond the six months, we will contact you to get your consent. Our data protection policy can be viewed in full here .
18/11/2025
Full time
Contract: Permanent, full-time Location: London (hybrid-working) Closing Date: 1 December 2025
Trinity College London is a complex and fast-growing international organisation with a compelling vision.
We realise that the life-enhancing, and often life-changing, impact of authentic communicative and performance skills can help empower everything we do, including our work.
This is why people choose to work for Trinity and we hope that it will encourage you to join us in a dynamic, innovative and truly global organisation.
At Trinity we care about your potential, and we are proud to help support you in discovering opportunities that are unique and allow you to perform at your very best.
About the role
As IT 1st Line Support Engineer, you will be responsible for providing support to Trinity users and Infrastructure across multiple sites including home workers. Will will help enable the company to achieve its goals with the primary objective being to provide technical support to Trinity staff and consultants, maintain system directories, improve the performance and reliability of the end user computing equipment and other IT managed equipment. You will engage in reactive support for break fix incidents escalated from the service desk and completing service requests. The post holder will also be expected to participate in projects which underpin the Trinity range of customer products and operating processes.
About you
This role will be suitable for someone who has a professional IT qualification such as MCSA and CCNA, or equivalent, with at least 3 years working experience in an IT role. The position is for a mid-sized organisation and you will need to possess the ability to provide support across a broad range of systems. We are looking for someone that can provide a high level of attention to detail, be a team player, with demonstrable ability to work collaboratively with colleagues and understand the commitment to the highest standards of customer service and care. Being proactive and able to operate without direct supervision is key in this role. It is important for you to have high quality verbal and written communication skills for technical and non-technical audiences as well as the ability to coordinate multiple tasks and prioritise workload and be able to deal with high pressure scenarios.
Our benefits
Trinity provides a work environment that is stimulating, inspiring and fair. Our approach to reward values our employees while ensuring each person’s contribution makes us great as an organisation. As an employee, you’ll enjoy a range of benefits here at Trinity.
Our commitment
Trinity is open to all applicants from different backgrounds and we are committed to building a more diverse and inclusive workplace. All applications are dealt with in the strictest of confidence.
We actively encourages applications from candidates of all abilities. As a Disability Confident employer, we are dedicated to creating a workplace that is accessible, supportive, and welcoming for individuals with different abilities. We will make sure you can be interviewed fairly if you have a disability, long term health condition, or are neuro-diverse.
Trinity promotes and welcome applications from a wide range of candidates, including those with criminal records. In line with the requirements of the Rehabilitation of Offenders Act (1974), we select all candidates for interview based on their competencies, qualifications and knowledge.
To learn more about our DEI commitment as an equal opportunities employer, please visit our Equality, diversity and inclusion page.
How to Apply
To apply, please follow the Apply for This Job link on this page and you will be directed to the Trinity College London application page. We reserve the right to close the advert earlier if we receive a high volume of interest so please do not delay if interested.
Trinity College London does not hold a job visa sponsorship licence and so is not in a position to sponsor visas in the UK.
All posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Upon successful appointment into the role, you will be required to complete our vetting procedures as with all Trinity College London employees. This is carried out by a 3rd party supplier and our standard background checks consist of Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check and a basic DBS check.
Trinity College London will collect and use your personal information for our recruitment process in accordance with our Recruitment Privacy Notice . Trinity College London will hold candidate data on file for no more than six months from application submission. If you want your information to be removed earlier, please contact us directly. If we want to hold your information beyond the six months, we will contact you to get your consent. Our data protection policy can be viewed in full here .
IT Systems Manager Birkenhead (Fully On-Site) Part-Time (Flexible) 28 hours/week 26,000 to 33,600 + Benefits An IT Systems Manager is required for our client based in Birkenhead to oversee and maintain IT operations across multiple sites in Cheshire, Warrington, and the Wirral. You'll manage one 1st Line Support Engineer, provide 2nd/3rd line support, and ensure smooth running of business-critical systems. Key Responsibilities Manage IT infrastructure and support across all sites. Provide technical escalation and oversee 1st line support. Administer Microsoft technologies (Windows OS, Office 365). Maintain hardware (phones, printers, etc.) and ensure system reliability. Travel to sites as needed. Requirements Strong Microsoft tech stack experience. Multi-site IT management background. Familiarity with Atlas HR and SASSHA (desirable). Excellent troubleshooting and communication skills. Full UK driving licence (preferred).
08/12/2025
Full time
IT Systems Manager Birkenhead (Fully On-Site) Part-Time (Flexible) 28 hours/week 26,000 to 33,600 + Benefits An IT Systems Manager is required for our client based in Birkenhead to oversee and maintain IT operations across multiple sites in Cheshire, Warrington, and the Wirral. You'll manage one 1st Line Support Engineer, provide 2nd/3rd line support, and ensure smooth running of business-critical systems. Key Responsibilities Manage IT infrastructure and support across all sites. Provide technical escalation and oversee 1st line support. Administer Microsoft technologies (Windows OS, Office 365). Maintain hardware (phones, printers, etc.) and ensure system reliability. Travel to sites as needed. Requirements Strong Microsoft tech stack experience. Multi-site IT management background. Familiarity with Atlas HR and SASSHA (desirable). Excellent troubleshooting and communication skills. Full UK driving licence (preferred).
1st Line Support Engineer lytham Permanent Adecco are privileged to be recruiting on behalf of this nationally recognised company. Full training is available but you will need to be passionate about technology and helping others? This role would suit a you if you have a minimum of 2 years IT related work experience and are looking for a new challenge. We are on the lookout for a dedicated IT Support Engineer on a permanent basis. As an IT Support Engineer, you'll be the go-to tech guru, ensuring systems and hardware equipment runs smoothly and efficiently. Providing Technical Support: Serve as the first point of contact for internal staff needing assistance with hardware and software issues. Troubleshooting: Identify, diagnose, and resolve technical issues, from basic user problems to more complex network challenges. System Maintenance: Conduct regular maintenance and updates on our IT infrastructure to ensure optimal performance. User Training: Offer training sessions and create user documentation to help our team maximise their technology use. Collaborating: Work closely with other departments to understand their IT needs and provide tailored solutions. We want someone who is not just tech-savvy but also has a positive attitude and a knack for customer service! Ideal candidates will have: Experience: Proven experience in an IT support role, ideally in a fast-paced environment or IT related qualification. Technical Skills: Proficiency in Windows and Mac OS environments, as well as knowledge of networking concepts. Problem-Solving Ability: Strong analytical skills with the ability to troubleshoot and resolve issues efficiently. Communication Skills: Excellent verbal and written communication skills to assist non-technical users effectively. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
08/12/2025
Full time
1st Line Support Engineer lytham Permanent Adecco are privileged to be recruiting on behalf of this nationally recognised company. Full training is available but you will need to be passionate about technology and helping others? This role would suit a you if you have a minimum of 2 years IT related work experience and are looking for a new challenge. We are on the lookout for a dedicated IT Support Engineer on a permanent basis. As an IT Support Engineer, you'll be the go-to tech guru, ensuring systems and hardware equipment runs smoothly and efficiently. Providing Technical Support: Serve as the first point of contact for internal staff needing assistance with hardware and software issues. Troubleshooting: Identify, diagnose, and resolve technical issues, from basic user problems to more complex network challenges. System Maintenance: Conduct regular maintenance and updates on our IT infrastructure to ensure optimal performance. User Training: Offer training sessions and create user documentation to help our team maximise their technology use. Collaborating: Work closely with other departments to understand their IT needs and provide tailored solutions. We want someone who is not just tech-savvy but also has a positive attitude and a knack for customer service! Ideal candidates will have: Experience: Proven experience in an IT support role, ideally in a fast-paced environment or IT related qualification. Technical Skills: Proficiency in Windows and Mac OS environments, as well as knowledge of networking concepts. Problem-Solving Ability: Strong analytical skills with the ability to troubleshoot and resolve issues efficiently. Communication Skills: Excellent verbal and written communication skills to assist non-technical users effectively. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Senior IT Support Manchester (Hybrid) £35,000-£45,000 VIQU have partnered with a fast-growing marketing and communications agency, known for its creative culture and collaborative environment. They are looking to hire a Senior IT Support professional to take full ownership of their IT estate. Acting as the company s sole in-house IT resource, you ll manage everything from infrastructure, security, and backups to day-to-day support. This is a hands-on role suited for an IT Professional who s confident working autonomously, thrives on solving problems, and wants full responsibility for shaping IT strategy. Key Responsibilities of the Senior IT Support role: • Provide 1st 3rd line support to internal users while overseeing all infrastructure and systems. • Manage, monitor, and improve backups, NAS drives, file storage, and disaster recovery processes. • Lead infrastructure modernisation and strengthen IT security across the business. • Take ownership of MSP relationships and escalate when necessary. • Recommend and implement efficiency improvements, technical best practices, and system upgrades. • Act as the go-to technical authority for IT operations, ensuring reliability and business continuity. • Communicate confidently with senior stakeholders and manage expectations effectively. Key Requirements of the Senior IT Support role: • 5 7 years experience in a hands-on IT support position. • Broad technical skill set across Windows Server, networking, backups, NAS drives, and M365. • Strong understanding of infrastructure management, data storage, and recovery. • Excellent troubleshooting, communication, and stakeholder management skills. • Self-sufficient, proactive, and capable of driving IT improvements independently. • Familiarity with security best practices, patching, and system monitoring. Apply now to speak with VIQU IT in confidence. Or reach out to Belle Hegarty via the VIQU IT website. Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment. Senior IT Support Manchester (Hybrid) £35,000-£45,000
08/12/2025
Full time
Senior IT Support Manchester (Hybrid) £35,000-£45,000 VIQU have partnered with a fast-growing marketing and communications agency, known for its creative culture and collaborative environment. They are looking to hire a Senior IT Support professional to take full ownership of their IT estate. Acting as the company s sole in-house IT resource, you ll manage everything from infrastructure, security, and backups to day-to-day support. This is a hands-on role suited for an IT Professional who s confident working autonomously, thrives on solving problems, and wants full responsibility for shaping IT strategy. Key Responsibilities of the Senior IT Support role: • Provide 1st 3rd line support to internal users while overseeing all infrastructure and systems. • Manage, monitor, and improve backups, NAS drives, file storage, and disaster recovery processes. • Lead infrastructure modernisation and strengthen IT security across the business. • Take ownership of MSP relationships and escalate when necessary. • Recommend and implement efficiency improvements, technical best practices, and system upgrades. • Act as the go-to technical authority for IT operations, ensuring reliability and business continuity. • Communicate confidently with senior stakeholders and manage expectations effectively. Key Requirements of the Senior IT Support role: • 5 7 years experience in a hands-on IT support position. • Broad technical skill set across Windows Server, networking, backups, NAS drives, and M365. • Strong understanding of infrastructure management, data storage, and recovery. • Excellent troubleshooting, communication, and stakeholder management skills. • Self-sufficient, proactive, and capable of driving IT improvements independently. • Familiarity with security best practices, patching, and system monitoring. Apply now to speak with VIQU IT in confidence. Or reach out to Belle Hegarty via the VIQU IT website. Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment. Senior IT Support Manchester (Hybrid) £35,000-£45,000
EAC are representing a leading IT communications company headquartered in Milton Keynes. With a commitment to delivering exceptional IT and communication services, my Client are looking for a skilled IT Helpdesk Engineer to join the team and contribute to their continued success. On offer for IT Technician: Salary 30,000 - 32,000 Monday - Friday 9:00am-5:30pm Opportunity to work in a growing and innovative IT communications environment. Collaborative and supportive Culture Professional development opportunities and IT certifications support. Company- Sponsored social events and outings Near Central Milton Keynes location with easy access to transport links. Duties for Helpdesk IT Technician: Provide 1st & 2nd line support for IT-related issues Confident to go and meet Clients and resolve more challenging IT issues Troubleshoot and resolve hardware, software, and network problems. Escalate complex issues when necessary to 3rd Line necessary Maintain and update IT documentation and system logs. Assist with IT projects and the implementation of new IT solutions. Ensure security protocols are followed. Conduct regular system backups and perform data recovery if needed. Provide user training and create user guides to reduce the number of support requests. Ideal Helpdesk Technician: Must have a full UK Driving License 3 years experience in a 1st & 2nd Line Support role An organised and motivated individual
08/12/2025
Full time
EAC are representing a leading IT communications company headquartered in Milton Keynes. With a commitment to delivering exceptional IT and communication services, my Client are looking for a skilled IT Helpdesk Engineer to join the team and contribute to their continued success. On offer for IT Technician: Salary 30,000 - 32,000 Monday - Friday 9:00am-5:30pm Opportunity to work in a growing and innovative IT communications environment. Collaborative and supportive Culture Professional development opportunities and IT certifications support. Company- Sponsored social events and outings Near Central Milton Keynes location with easy access to transport links. Duties for Helpdesk IT Technician: Provide 1st & 2nd line support for IT-related issues Confident to go and meet Clients and resolve more challenging IT issues Troubleshoot and resolve hardware, software, and network problems. Escalate complex issues when necessary to 3rd Line necessary Maintain and update IT documentation and system logs. Assist with IT projects and the implementation of new IT solutions. Ensure security protocols are followed. Conduct regular system backups and perform data recovery if needed. Provide user training and create user guides to reduce the number of support requests. Ideal Helpdesk Technician: Must have a full UK Driving License 3 years experience in a 1st & 2nd Line Support role An organised and motivated individual
JOB TITLE : 1st Line IT Support SALARY: £24,000 per annum BENEFITS: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more. Established in the 80 s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we re an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt, and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. LOCATION : Nottingham JOB SPECIFICATION: 1st Line IT Support This role sits within the helpdesk team at our Livingston office. Day-to-day, you will be the first point of contact for customers, and you ll be responsible for logging all technical related incidents and requests (either by phone or email), resolving them in accordance with our service level agreements. You ll take full ownership of tickets to ensure that customers have a consistent line of communication with any queries. You ll also work with other members of the technical support team, using their knowledge and experience, to reach a satisfactory resolution. REQUIREMENTS: We are looking for someone that has at least 6-12 months experience within a technical role or has some strong customer service call centre type experience, specifically on a helpdesk. If you have experience of Ivanti, Service Now or ITSM tools, that would be an advantage, however all training is provided and as long as you have customer service experience, we want to have a conversation with you! We are also happy to consider applicants with a strong customer service background who has an interest in IT full training will be provided. We are proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, colour, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law. We are also proud to be a Disability Confident Level 3 Employer which means that we are committed to inclusive and accessible recruitment practices, ensuring that individuals with disabilities are given equal opportunities to thrive in our workplace. As part of our commitment, we participate in the Guaranteed Interview Scheme, which guarantees an interview to any candidate with a disability who meets the minimum criteria for the role. Join us and be part of a diverse and supportive team where your skills and talents are valued. If you have any such requirements, please do not hesitate to contact us on our email which is (url removed) where we will be happy to action your requests.
08/12/2025
Full time
JOB TITLE : 1st Line IT Support SALARY: £24,000 per annum BENEFITS: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more. Established in the 80 s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we re an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt, and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. LOCATION : Nottingham JOB SPECIFICATION: 1st Line IT Support This role sits within the helpdesk team at our Livingston office. Day-to-day, you will be the first point of contact for customers, and you ll be responsible for logging all technical related incidents and requests (either by phone or email), resolving them in accordance with our service level agreements. You ll take full ownership of tickets to ensure that customers have a consistent line of communication with any queries. You ll also work with other members of the technical support team, using their knowledge and experience, to reach a satisfactory resolution. REQUIREMENTS: We are looking for someone that has at least 6-12 months experience within a technical role or has some strong customer service call centre type experience, specifically on a helpdesk. If you have experience of Ivanti, Service Now or ITSM tools, that would be an advantage, however all training is provided and as long as you have customer service experience, we want to have a conversation with you! We are also happy to consider applicants with a strong customer service background who has an interest in IT full training will be provided. We are proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, colour, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law. We are also proud to be a Disability Confident Level 3 Employer which means that we are committed to inclusive and accessible recruitment practices, ensuring that individuals with disabilities are given equal opportunities to thrive in our workplace. As part of our commitment, we participate in the Guaranteed Interview Scheme, which guarantees an interview to any candidate with a disability who meets the minimum criteria for the role. Join us and be part of a diverse and supportive team where your skills and talents are valued. If you have any such requirements, please do not hesitate to contact us on our email which is (url removed) where we will be happy to action your requests.
MB859: ICT Support Technician Location: Swindon Salary: £35,000 Working Hours: Monday to Friday, 37.5 hours per week Additional Company Benefits: Exceptional Career Development Opportunities, Pension matched up to 8%, 25 days annual leave plus holiday (opportunity to buy/sell leave will be implemented from January 2026), Private medical insurance, Free 24/7 EAP Overview: First Military Recruitment is proudly working in partnership with a fantastic national construction business who are looking to recruit an ICT Support Technician on a permanent basis due to growth based at their Swindon depot. The role of the ICT Support Technician is to support and maintain in-house computer systems, workstations and peripherals and oversee the daily running of software, networking and technology related hardware within the business at a 1st / 2nd line level. Duties and Responsibilities: Installing, diagnosing, repairing, maintaining and upgrading all hardware and equipment while ensuring optimal workstation performance. Troubleshooting issues in a timely and accurate fashion and provide user assistance where required. Support all Helpdesk enquiries and filter to the relevant member of the ICT Department. Support the Business Systems where management, configuration and administration falls under the scope of ICT, such as Themis, HART and other bespoke software. Support all Systems and its users in daily usage and training. Setup, maintain and troubleshoot user accounts and security, on all systems and hardware, ensuring they follow Information Management and Information Security Management systems. Carry out administrative tasks, maintenance, and update user profiles for Business Systems and other ICT management tools, using change management procedures where necessary. Provide a first point of service for all ICT issues. Manage the requests and incidents through the call log, providing a 1st line and 2nd line fix resolution or escalating to other team members as appropriate. Deliver support to business users, investigating and resolving incidents and requests on a wide-range of technical issues and problems. Assess, evaluate and implement the most appropriate solution and course of action for internal customers. Install, support, maintain and repair ICT hardware, software and peripheral equipment including mobile devices and end user communication systems. Implement the ICT onboarding and offboarding of all employees, working with the Business Systems Developer where changes to the process are required. Liaise and work with third party companies and suppliers as required to provide ICT support to internal customers. Work with the Business Systems Developer to maintain an inventory of all ICT assets whilst ensuring secure handling and storing of ICT assets. Document instances of asset failure, repair, installation and removal. Follow ICT procedures and provide support in their conception and review changes. Monitor information security in-line with the Information Security Management System and Report any suspected misuse and incidents to the ISMS Representatives. Ensure all assets are being appropriately allocated and used, identifying any underutilisation or misuse. Liaise with Network and Infrastructure Manager on planning, monitoring and recording software and hardware licenses to ensure compliance with vendor contracts. Recommend PC, hardware and peripheral equipment improvements, upgrades and repairs, liaising with other members of ICT to implement. When required provide or recommend training and support to end users on computer operational issues. Provide assistance in large scale roll out of ICT related Projects. Skills and Qualifications: Previous experience in an ICT Support or Helpdesk role (1st/2nd line). Strong knowledge of Windows operating systems, Microsoft 365, and common business applications. Confident troubleshooting hardware, networking, and connectivity issues. Excellent communication and customer service skills - approachable and proactive. MB859: ICT Support Technician Location: Swindon Salary: £35,000 Working Hours: Monday to Friday, 37.5 hours per week Additional Company Benefits: Exceptional Career Development Opportunities, Pension matched up to 8%, 25 days annual leave plus holiday (opportunity to buy/sell leave will be implemented from January 2026), Private medical insurance, Free 24/7 EAP
08/12/2025
Full time
MB859: ICT Support Technician Location: Swindon Salary: £35,000 Working Hours: Monday to Friday, 37.5 hours per week Additional Company Benefits: Exceptional Career Development Opportunities, Pension matched up to 8%, 25 days annual leave plus holiday (opportunity to buy/sell leave will be implemented from January 2026), Private medical insurance, Free 24/7 EAP Overview: First Military Recruitment is proudly working in partnership with a fantastic national construction business who are looking to recruit an ICT Support Technician on a permanent basis due to growth based at their Swindon depot. The role of the ICT Support Technician is to support and maintain in-house computer systems, workstations and peripherals and oversee the daily running of software, networking and technology related hardware within the business at a 1st / 2nd line level. Duties and Responsibilities: Installing, diagnosing, repairing, maintaining and upgrading all hardware and equipment while ensuring optimal workstation performance. Troubleshooting issues in a timely and accurate fashion and provide user assistance where required. Support all Helpdesk enquiries and filter to the relevant member of the ICT Department. Support the Business Systems where management, configuration and administration falls under the scope of ICT, such as Themis, HART and other bespoke software. Support all Systems and its users in daily usage and training. Setup, maintain and troubleshoot user accounts and security, on all systems and hardware, ensuring they follow Information Management and Information Security Management systems. Carry out administrative tasks, maintenance, and update user profiles for Business Systems and other ICT management tools, using change management procedures where necessary. Provide a first point of service for all ICT issues. Manage the requests and incidents through the call log, providing a 1st line and 2nd line fix resolution or escalating to other team members as appropriate. Deliver support to business users, investigating and resolving incidents and requests on a wide-range of technical issues and problems. Assess, evaluate and implement the most appropriate solution and course of action for internal customers. Install, support, maintain and repair ICT hardware, software and peripheral equipment including mobile devices and end user communication systems. Implement the ICT onboarding and offboarding of all employees, working with the Business Systems Developer where changes to the process are required. Liaise and work with third party companies and suppliers as required to provide ICT support to internal customers. Work with the Business Systems Developer to maintain an inventory of all ICT assets whilst ensuring secure handling and storing of ICT assets. Document instances of asset failure, repair, installation and removal. Follow ICT procedures and provide support in their conception and review changes. Monitor information security in-line with the Information Security Management System and Report any suspected misuse and incidents to the ISMS Representatives. Ensure all assets are being appropriately allocated and used, identifying any underutilisation or misuse. Liaise with Network and Infrastructure Manager on planning, monitoring and recording software and hardware licenses to ensure compliance with vendor contracts. Recommend PC, hardware and peripheral equipment improvements, upgrades and repairs, liaising with other members of ICT to implement. When required provide or recommend training and support to end users on computer operational issues. Provide assistance in large scale roll out of ICT related Projects. Skills and Qualifications: Previous experience in an ICT Support or Helpdesk role (1st/2nd line). Strong knowledge of Windows operating systems, Microsoft 365, and common business applications. Confident troubleshooting hardware, networking, and connectivity issues. Excellent communication and customer service skills - approachable and proactive. MB859: ICT Support Technician Location: Swindon Salary: £35,000 Working Hours: Monday to Friday, 37.5 hours per week Additional Company Benefits: Exceptional Career Development Opportunities, Pension matched up to 8%, 25 days annual leave plus holiday (opportunity to buy/sell leave will be implemented from January 2026), Private medical insurance, Free 24/7 EAP
Job Title: Desktop Support Engineer Location: One site WA5 is postcode Employment Type: Full-Time Salary up to 26k + Benefits Role Purpose: We are looking for a proactive and customer-focused Desktop Support Engineer to join our dynamic team. In this role, you will provide on-site IT hardware and software support across multiple customer locations, ensuring service excellence and adherence to SLAs. If you thrive in a hands-on, fast-paced environment and enjoy solving technical challenges, we'd love to hear from you. Key Responsibilities: Diagnose, repair, and maintain IT hardware including PCs, laptops, printers (local and network), and peripherals. Support basic server, AV, telephony, and network-related tasks as required. Resolve operating system and application incidents in line with customer and manufacturer procedures. Execute IMAC (Install, Move, Add, Change) projects to customer specifications. Maintain clear communication with Call Administration, Service Delivery Managers, and customer sites. Manage part movements (RMA generation and returns) efficiently. Meet or exceed defined KPIs and SLA targets. Ensure compliance with site-specific Fire, Security, and Health & Safety regulations. Accurately log all incidents and resolutions using the appropriate ITSM tools. Stay up to date with new technologies and maintain relevant certifications. Participate in 24/7 on-call rota (where applicable) and perform overtime when required. Mentor junior engineers and contribute to team development. Maintain company assets and ensure technical documentation is current. Adhere to all company and customer policies and procedures. Skills & Experience: Professional, presentable, and customer-oriented. Full UK driving licence (essential for site travel). Strong interpersonal and communication skills. Ability to obtain Government and/or Police Security Clearance (mandatory). Self-motivated with excellent organisational skills. CompTIA A+ certification or equivalent experience. Proficient in OS admin tools, application support, and telephony. Comfortable working at height and performing manual handling tasks. Experience with technical documentation and mentoring is a plus. Why Join Us? Work with a supportive and skilled team across diverse client environments. Gain exposure to a wide range of technologies and industries. Opportunities for professional development and certification. Be part of a company that values innovation, reliability, and customer satisfaction. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
08/12/2025
Full time
Job Title: Desktop Support Engineer Location: One site WA5 is postcode Employment Type: Full-Time Salary up to 26k + Benefits Role Purpose: We are looking for a proactive and customer-focused Desktop Support Engineer to join our dynamic team. In this role, you will provide on-site IT hardware and software support across multiple customer locations, ensuring service excellence and adherence to SLAs. If you thrive in a hands-on, fast-paced environment and enjoy solving technical challenges, we'd love to hear from you. Key Responsibilities: Diagnose, repair, and maintain IT hardware including PCs, laptops, printers (local and network), and peripherals. Support basic server, AV, telephony, and network-related tasks as required. Resolve operating system and application incidents in line with customer and manufacturer procedures. Execute IMAC (Install, Move, Add, Change) projects to customer specifications. Maintain clear communication with Call Administration, Service Delivery Managers, and customer sites. Manage part movements (RMA generation and returns) efficiently. Meet or exceed defined KPIs and SLA targets. Ensure compliance with site-specific Fire, Security, and Health & Safety regulations. Accurately log all incidents and resolutions using the appropriate ITSM tools. Stay up to date with new technologies and maintain relevant certifications. Participate in 24/7 on-call rota (where applicable) and perform overtime when required. Mentor junior engineers and contribute to team development. Maintain company assets and ensure technical documentation is current. Adhere to all company and customer policies and procedures. Skills & Experience: Professional, presentable, and customer-oriented. Full UK driving licence (essential for site travel). Strong interpersonal and communication skills. Ability to obtain Government and/or Police Security Clearance (mandatory). Self-motivated with excellent organisational skills. CompTIA A+ certification or equivalent experience. Proficient in OS admin tools, application support, and telephony. Comfortable working at height and performing manual handling tasks. Experience with technical documentation and mentoring is a plus. Why Join Us? Work with a supportive and skilled team across diverse client environments. Gain exposure to a wide range of technologies and industries. Opportunities for professional development and certification. Be part of a company that values innovation, reliability, and customer satisfaction. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
2nd Line IT Support Engineer Location : Borehamwood, WD6 1JD Salary : £30K £40K per annum, DOE + Excellent Benefits! Contract : Full time, Permanent Benefits : 20 days holiday plus bank holidays, Bupa Cash plan with EAP support after 1 month service, 4% Pension contribution (matched by employee), Stock options after 1 years service, Private Health Insurance after 2 years service At Chalkline, we re more than just a Microsoft Solutions Partner we re a people-first business! We specialise in Modern Work and Azure Infrastructure, and hold an Advanced Specialisation in Azure Virtual Desktop, we re proud to deliver technical excellence and outstanding service to every client. Our commitment doesn t stop at our customers. We re just as focused on our team! If you re passionate about tech, eager to develop your skills, and thrive in a collaborative environment, Chalkline is the place to grow. We have extremely high standards in everything we do and place importance on continued technical development achieved through Microsoft accreditations. We are now recruiting for driven and capable 2nd Line IT Support Engineer to join our close-knit team in Borehamwood. You ll work directly with our clients across a range of cutting-edge Microsoft technologies and provide high-quality support that makes a real difference to their businesses. You ll play a key role in solving technical challenges, mentoring 1st line engineers, and contributing to ongoing product development and innovation. In addition to this, as our 2nd Line IT Support Engineer you will be responsible for: Providing excellent 2nd line technical support to our clients Acting as an escalation point for the 1st line support team Troubleshooting issues across a wide range of systems and technologies Working on projects involving Microsoft 365, Azure, Intune and more Assisting with research and development of new services and solutions Your Experience & Skills We re looking for someone with at least 3 5 years of experience in an IT support or systems role and strong working knowledge of: Microsoft 365 Microsoft Azure Microsoft Entra Intune Windows Server (2016 / 2019 / 2022) Active Directory Windows networking Basic routing, switching, and firewall rules Printer support and troubleshooting You ll also need: Excellent written and verbal communication skills A strong customer-focused attitude A proactive, can-do approach to problem-solving Why Join Chalkline Work with the latest Microsoft technologies Gain industry-recognised certifications Be part of a friendly, supportive team that values quality and professionalism Receive continuous learning and development opportunities Make a real impact in a growing business Plus free parking, training programmes and much more! If you feel you have the skills and experience to be successful in this role then click on APPLY today! No agencies please.
08/12/2025
Full time
2nd Line IT Support Engineer Location : Borehamwood, WD6 1JD Salary : £30K £40K per annum, DOE + Excellent Benefits! Contract : Full time, Permanent Benefits : 20 days holiday plus bank holidays, Bupa Cash plan with EAP support after 1 month service, 4% Pension contribution (matched by employee), Stock options after 1 years service, Private Health Insurance after 2 years service At Chalkline, we re more than just a Microsoft Solutions Partner we re a people-first business! We specialise in Modern Work and Azure Infrastructure, and hold an Advanced Specialisation in Azure Virtual Desktop, we re proud to deliver technical excellence and outstanding service to every client. Our commitment doesn t stop at our customers. We re just as focused on our team! If you re passionate about tech, eager to develop your skills, and thrive in a collaborative environment, Chalkline is the place to grow. We have extremely high standards in everything we do and place importance on continued technical development achieved through Microsoft accreditations. We are now recruiting for driven and capable 2nd Line IT Support Engineer to join our close-knit team in Borehamwood. You ll work directly with our clients across a range of cutting-edge Microsoft technologies and provide high-quality support that makes a real difference to their businesses. You ll play a key role in solving technical challenges, mentoring 1st line engineers, and contributing to ongoing product development and innovation. In addition to this, as our 2nd Line IT Support Engineer you will be responsible for: Providing excellent 2nd line technical support to our clients Acting as an escalation point for the 1st line support team Troubleshooting issues across a wide range of systems and technologies Working on projects involving Microsoft 365, Azure, Intune and more Assisting with research and development of new services and solutions Your Experience & Skills We re looking for someone with at least 3 5 years of experience in an IT support or systems role and strong working knowledge of: Microsoft 365 Microsoft Azure Microsoft Entra Intune Windows Server (2016 / 2019 / 2022) Active Directory Windows networking Basic routing, switching, and firewall rules Printer support and troubleshooting You ll also need: Excellent written and verbal communication skills A strong customer-focused attitude A proactive, can-do approach to problem-solving Why Join Chalkline Work with the latest Microsoft technologies Gain industry-recognised certifications Be part of a friendly, supportive team that values quality and professionalism Receive continuous learning and development opportunities Make a real impact in a growing business Plus free parking, training programmes and much more! If you feel you have the skills and experience to be successful in this role then click on APPLY today! No agencies please.
Service Desk Analyst We are seeking a proactive and customer-focused Service Desk Analyst to join our IT team. You ll be the first point of contact for all IT-related queries, delivering technical support and troubleshooting across a range of systems with a strong emphasis on Windows OS and Active Directory. Key Responsibilities: Provide first-line technical support via phone, email, and ticketing system. Troubleshoot and resolve issues related to Windows 10/11, Microsoft Office, printers, and basic hardware. Manage user accounts and permissions using Active Directory. Escalate complex incidents to 2nd/3rd line teams where appropriate. Maintain accurate records of all support requests in the ticketing system. Assist in setting up new user accounts, desktops, and mobile devices. Follow ITIL best practices for incident, request, and problem management. Key Skills & Experience: Previous experience in a 1st Line/Service Desk or IT Support role. Strong working knowledge of Windows desktop environments. Hands-on experience with Active Directory (user management, group policies, password resets, etc.). Familiarity with Office 365 and remote support tools. Excellent communication and customer service skills. Ability to troubleshoot technical issues methodically and patiently. MUST HAVE a UK driving license and your own car
08/12/2025
Full time
Service Desk Analyst We are seeking a proactive and customer-focused Service Desk Analyst to join our IT team. You ll be the first point of contact for all IT-related queries, delivering technical support and troubleshooting across a range of systems with a strong emphasis on Windows OS and Active Directory. Key Responsibilities: Provide first-line technical support via phone, email, and ticketing system. Troubleshoot and resolve issues related to Windows 10/11, Microsoft Office, printers, and basic hardware. Manage user accounts and permissions using Active Directory. Escalate complex incidents to 2nd/3rd line teams where appropriate. Maintain accurate records of all support requests in the ticketing system. Assist in setting up new user accounts, desktops, and mobile devices. Follow ITIL best practices for incident, request, and problem management. Key Skills & Experience: Previous experience in a 1st Line/Service Desk or IT Support role. Strong working knowledge of Windows desktop environments. Hands-on experience with Active Directory (user management, group policies, password resets, etc.). Familiarity with Office 365 and remote support tools. Excellent communication and customer service skills. Ability to troubleshoot technical issues methodically and patiently. MUST HAVE a UK driving license and your own car
Atlas Recruitment Group Limited
Tunbridge Wells, Kent
Junior 1st Line IT Engineer Tunbridge Wells, Kent IT Managed Services 24,000 The Atlas Recruitment Group are currently hiring for a Junior 1st Line Support Engineer to join an established IT managed service provider based in Tunbridge Wells, Kent. You will be primarily based on-site at one of their customers within the Education sector in TW, working alongside a Senior Engineer who will guide you and train you. This is a great opportunity for someone with a good foundation knowledge in IT Support or someone who has a passion for IT and is looking to get into the industry. You will be working within a Windows based environment providing 1st and occasional 2nd line support to a wide range of end users and utilising Active Directory, Group Policies, Exchange, O365 and more. Key Requirements: - Be the first point of contact for customers who need to raise a technical issue Answering queries and resolving issues over the phone, email, and deskside support Logging and resolving tickets as swiftly and efficiently as possible If you are unable to resolve a technical issue, pass through to senior members of the team Manage multiple tickets at one time This role will pay a starting salary of 24,000 + a company benefits package. If you would be interested in finding out more about this opportunity, please click 'APPLY' along with your most recent CV and we'll be in contact as soon as possible.
08/12/2025
Full time
Junior 1st Line IT Engineer Tunbridge Wells, Kent IT Managed Services 24,000 The Atlas Recruitment Group are currently hiring for a Junior 1st Line Support Engineer to join an established IT managed service provider based in Tunbridge Wells, Kent. You will be primarily based on-site at one of their customers within the Education sector in TW, working alongside a Senior Engineer who will guide you and train you. This is a great opportunity for someone with a good foundation knowledge in IT Support or someone who has a passion for IT and is looking to get into the industry. You will be working within a Windows based environment providing 1st and occasional 2nd line support to a wide range of end users and utilising Active Directory, Group Policies, Exchange, O365 and more. Key Requirements: - Be the first point of contact for customers who need to raise a technical issue Answering queries and resolving issues over the phone, email, and deskside support Logging and resolving tickets as swiftly and efficiently as possible If you are unable to resolve a technical issue, pass through to senior members of the team Manage multiple tickets at one time This role will pay a starting salary of 24,000 + a company benefits package. If you would be interested in finding out more about this opportunity, please click 'APPLY' along with your most recent CV and we'll be in contact as soon as possible.
1st Line Business Central Support Consultant Wolverhampton - Hybrid 3 office /2 home 28,000 - 34,000 We are seeking a 1st Line Business Central Support Consultant to join a growing support team, providing high-quality assistance to customers with their Business Central concerns and challenges. The role involves troubleshooting issues, resolving queries, and recommending effective solutions to meet client needs. The ideal candidate will have experience with providing Microsoft Dynamics 365 Business Central consulting and support, coupled with a passion for delivering excellent customer service. 1st Line Business Central Support Consultant Key Responsibilities: Assist in maintaining the smooth running of the helpdesk by logging cases received by phone, email and via a portal to ensure required information is captured accurately. Identify, analyse, and resolve issues with Business Central, using the available resources and documentation. You should also be able to escalate complex or unresolved issues to a Team leader. Ensuring incidents and requests are resolved within set SLAs. Contribute to the creation and update of Knowledge Base articles. 1st Line Business Central Support Consultant Key Skills and Experience: Ideally a minimum of 1 year experience working with Business Central in either consulting, support or as a Key/Super user for an end user. Proven experience in implementation or support of ERP Systems, preferably Microsoft Dynamics 365 Business Central or Dynamics NAV. Ability to work effectively in a team environment. Exceptional customer service, communication and interpersonal skills, both written and verbal. Proven track record of managing escalations from customers and delivering resolutions. Excellent communication skills. Time Management, Prioritisation and Working under Pressure. If this role is of interest, please contact James Aust for more information. By sending your CV in response to this advert, you are giving us consent to contact you to discuss your application as per our privacy policy statement. If you do not hear from us within 7 days, please assume your application has been unsuccessful and your records will be deleted from our system. Our full Privacy Policy can be found on the Anderson Scott website.
08/12/2025
Full time
1st Line Business Central Support Consultant Wolverhampton - Hybrid 3 office /2 home 28,000 - 34,000 We are seeking a 1st Line Business Central Support Consultant to join a growing support team, providing high-quality assistance to customers with their Business Central concerns and challenges. The role involves troubleshooting issues, resolving queries, and recommending effective solutions to meet client needs. The ideal candidate will have experience with providing Microsoft Dynamics 365 Business Central consulting and support, coupled with a passion for delivering excellent customer service. 1st Line Business Central Support Consultant Key Responsibilities: Assist in maintaining the smooth running of the helpdesk by logging cases received by phone, email and via a portal to ensure required information is captured accurately. Identify, analyse, and resolve issues with Business Central, using the available resources and documentation. You should also be able to escalate complex or unresolved issues to a Team leader. Ensuring incidents and requests are resolved within set SLAs. Contribute to the creation and update of Knowledge Base articles. 1st Line Business Central Support Consultant Key Skills and Experience: Ideally a minimum of 1 year experience working with Business Central in either consulting, support or as a Key/Super user for an end user. Proven experience in implementation or support of ERP Systems, preferably Microsoft Dynamics 365 Business Central or Dynamics NAV. Ability to work effectively in a team environment. Exceptional customer service, communication and interpersonal skills, both written and verbal. Proven track record of managing escalations from customers and delivering resolutions. Excellent communication skills. Time Management, Prioritisation and Working under Pressure. If this role is of interest, please contact James Aust for more information. By sending your CV in response to this advert, you are giving us consent to contact you to discuss your application as per our privacy policy statement. If you do not hear from us within 7 days, please assume your application has been unsuccessful and your records will be deleted from our system. Our full Privacy Policy can be found on the Anderson Scott website.
VolkerWessels UK is a market leading contracting group of five closely linked businesses. We provide integrated and ground-breaking solutions for the civil engineering and construction sectors, with specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure. We are recruiting for an ICT Field Support Engineer to support our 4,000 users across 120+ sites. This highly mobile role offers variety, challenge, and the chance to be a vital part of a collaborative ICT team. Please note this is a site based role, based out of our Hoddesdon office with travel to our sites About our role Delivering 1st & 2nd line technical support-on-site and remotely Troubleshooting hardware and software issues across desktops, laptops, mobile devices, and more Supporting network connectivity, VPN access, and wireless configurations Installing and configuring systems and applications to company standards Managing user accounts and permissions in Active Directory Maintaining accurate IT asset records and assisting with deployments Creating documentation and sharing knowledge across the ICT team Providing exceptional customer service with a friendly, "can-do" attitude About you A Level education or equivalent and demonstrable commercial networking experience Experience of site set up, hardware repairs and troubleshooting Strong demonstrable technical skills in Microsoft Office 365 and Windows 10/11 Experience supporting WAN environments and configuring mobile devices Hands-on knowledge of Active Directory and hardware provisioning (Autopilot) A proactive, self starter, and customer-focused mindset If your past experience doesn't match perfectly with every requirement of the job Why work with us? VolkerWessels UK operate through five separate, but complementary businesses, working in collaboration and using our specialist skills to deliver an integrated service for our clients. At any one time, our people are working on our sites or in our offices, for around 250 projects across the UK. Everyday we overcome challenges, fulfilling our commitments, no matter what. That's what our business is about, that's how our people find satisfaction in their jobs. We offer competitive rewards and benefits, recognising the value we place on our employees. We offer a range of benefits, including: Competitive salary Competitive annual leave and an additional day off on your birthday Option to buy additional annual leave Private medical care Pension Life Assurance Cycle to Work scheme Shopping and restaurants vouchers, rewards, and discounts Training and development opportunities-comprehensive skills-based training Family friendly polices including enhanced maternity benefits Employee Assistance programme Mental health, physical health, and financial support 24/7 Virtual GP service Fairness, inclusion and respect We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive. If you need support with your application, please contact us at Additional information Note for Recruitment Agencies: Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release. We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries to be directed VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all.
08/12/2025
Full time
VolkerWessels UK is a market leading contracting group of five closely linked businesses. We provide integrated and ground-breaking solutions for the civil engineering and construction sectors, with specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure. We are recruiting for an ICT Field Support Engineer to support our 4,000 users across 120+ sites. This highly mobile role offers variety, challenge, and the chance to be a vital part of a collaborative ICT team. Please note this is a site based role, based out of our Hoddesdon office with travel to our sites About our role Delivering 1st & 2nd line technical support-on-site and remotely Troubleshooting hardware and software issues across desktops, laptops, mobile devices, and more Supporting network connectivity, VPN access, and wireless configurations Installing and configuring systems and applications to company standards Managing user accounts and permissions in Active Directory Maintaining accurate IT asset records and assisting with deployments Creating documentation and sharing knowledge across the ICT team Providing exceptional customer service with a friendly, "can-do" attitude About you A Level education or equivalent and demonstrable commercial networking experience Experience of site set up, hardware repairs and troubleshooting Strong demonstrable technical skills in Microsoft Office 365 and Windows 10/11 Experience supporting WAN environments and configuring mobile devices Hands-on knowledge of Active Directory and hardware provisioning (Autopilot) A proactive, self starter, and customer-focused mindset If your past experience doesn't match perfectly with every requirement of the job Why work with us? VolkerWessels UK operate through five separate, but complementary businesses, working in collaboration and using our specialist skills to deliver an integrated service for our clients. At any one time, our people are working on our sites or in our offices, for around 250 projects across the UK. Everyday we overcome challenges, fulfilling our commitments, no matter what. That's what our business is about, that's how our people find satisfaction in their jobs. We offer competitive rewards and benefits, recognising the value we place on our employees. We offer a range of benefits, including: Competitive salary Competitive annual leave and an additional day off on your birthday Option to buy additional annual leave Private medical care Pension Life Assurance Cycle to Work scheme Shopping and restaurants vouchers, rewards, and discounts Training and development opportunities-comprehensive skills-based training Family friendly polices including enhanced maternity benefits Employee Assistance programme Mental health, physical health, and financial support 24/7 Virtual GP service Fairness, inclusion and respect We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive. If you need support with your application, please contact us at Additional information Note for Recruitment Agencies: Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release. We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries to be directed VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all.
Linux Systems Administrator - Intermediate - Financial/Banking Working in a busy and vibrant Financial/Banking environment, candidates will have a minimum of 2+ years Red Hat Linux systems Administration with some Scripting - Bash/Python - and ideally some SQL/Database knowledge. Job Overview You will be providing 1st, 2nd & 3rd line Linux technical support, troubleshooting, and maintenance for Linux-based systems and requires excellent problem-solving abilities, and a customer-centric attitude. You will work closely with highly technical internal teams and end-users to ensure the smooth operation of Linux-based Servers and systems. This is a key role with huge scope to learn new skills. Responsibilities and Duties Monitor and support live trading platforms during operational hours. Participate in a support rota of early/late shifts supporting exchange hours 7am - 6.30pm to provide 1st and 2nd line support for IT infrastructure. Responsible to log, categorise, and prioritise IT or security alerts to resolution or triage and escalate as necessary. Manage and respond to queries/tickets sent to the infrastructure team from both internal teams or external clients. Assist in the installation, configuration, and maintenance of Linux-based Servers and systems. Perform regular system updates, patches, and upgrades to ensure systems are secure and up-to-date. Responsible for implementing out of hours changes. Assist with the on-boarding of new platforms and undertake final support signoff. Assist in the administration of logging and alerting services (Nagios, SolarWinds, etc). Assist the Linux or DevOps team with projects as appropriate. Identify where we can improve processes and highlight where potential automation improvements can be made. Ensure that all policies, procedures, and documentation are kept up to date. Out-of-hour's work will be required on occasion, including ad-hoc datacentre visits. Required Skills/Experience 2+ years working in a Red Hat Linux environment troubleshooting Linux Servers and applications. RHCSA or similar is advantageous but not required. Solid understanding of Linux operating systems (file system, best practices in terms of permissions management, management of system logs, services, performance monitoring, systems life cycle etc.) Experience monitoring/optimising system performance, troubleshoot issues, and implement solutions to enhance overall efficiency. Experience with virtualisation technologies (eg VMware) Knowledge and experience of application delivery technologies such as TCP/IP, LAN networking (DNS, HTTP(S), Web Sockets, SFTP). Prior experience using a ticketing system within a helpdesk environment. Experience using and/or administering IT monitoring systems such as Nagios or SolarWinds. Experience with Version Control System (git) desirable. Scripting on Linux systems bash/python desirable. Cloud experience a bonus. SQL database experience a bonus. Strong analytical and organizational skills, with passionate attention to detail and a willingness to learn new skills.
08/12/2025
Full time
Linux Systems Administrator - Intermediate - Financial/Banking Working in a busy and vibrant Financial/Banking environment, candidates will have a minimum of 2+ years Red Hat Linux systems Administration with some Scripting - Bash/Python - and ideally some SQL/Database knowledge. Job Overview You will be providing 1st, 2nd & 3rd line Linux technical support, troubleshooting, and maintenance for Linux-based systems and requires excellent problem-solving abilities, and a customer-centric attitude. You will work closely with highly technical internal teams and end-users to ensure the smooth operation of Linux-based Servers and systems. This is a key role with huge scope to learn new skills. Responsibilities and Duties Monitor and support live trading platforms during operational hours. Participate in a support rota of early/late shifts supporting exchange hours 7am - 6.30pm to provide 1st and 2nd line support for IT infrastructure. Responsible to log, categorise, and prioritise IT or security alerts to resolution or triage and escalate as necessary. Manage and respond to queries/tickets sent to the infrastructure team from both internal teams or external clients. Assist in the installation, configuration, and maintenance of Linux-based Servers and systems. Perform regular system updates, patches, and upgrades to ensure systems are secure and up-to-date. Responsible for implementing out of hours changes. Assist with the on-boarding of new platforms and undertake final support signoff. Assist in the administration of logging and alerting services (Nagios, SolarWinds, etc). Assist the Linux or DevOps team with projects as appropriate. Identify where we can improve processes and highlight where potential automation improvements can be made. Ensure that all policies, procedures, and documentation are kept up to date. Out-of-hour's work will be required on occasion, including ad-hoc datacentre visits. Required Skills/Experience 2+ years working in a Red Hat Linux environment troubleshooting Linux Servers and applications. RHCSA or similar is advantageous but not required. Solid understanding of Linux operating systems (file system, best practices in terms of permissions management, management of system logs, services, performance monitoring, systems life cycle etc.) Experience monitoring/optimising system performance, troubleshoot issues, and implement solutions to enhance overall efficiency. Experience with virtualisation technologies (eg VMware) Knowledge and experience of application delivery technologies such as TCP/IP, LAN networking (DNS, HTTP(S), Web Sockets, SFTP). Prior experience using a ticketing system within a helpdesk environment. Experience using and/or administering IT monitoring systems such as Nagios or SolarWinds. Experience with Version Control System (git) desirable. Scripting on Linux systems bash/python desirable. Cloud experience a bonus. SQL database experience a bonus. Strong analytical and organizational skills, with passionate attention to detail and a willingness to learn new skills.
IT Support Technician Exeter, Devon Up to c£25,000 per year 25 days holiday plus bank holidays, Pension, Life Insurance, Medical etc. Skills and Experience: 1+ years' experience in a similar helpdesk or IT environment within a 1st Line role is essential Strong Windows Server experience (Active Directory, DHCP, DNS, GPO's, Print Management, AD Sync) along with knowledge of Windows Desktop 10/11 Excellent Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD) Experience of working within an ITIL environment would be valuable Technical qualifications such as CompTIA+, Network + would be advantageous Experience within a Law Firm or similar area desirable but not essential Excellent customer service skills focused on providing your colleagues with first-class support NB: A full driving licence is essential (access to a vehicle is not required, but beneficial) The Opportunity: My client is a leading and locally respected professional services company that are currently looking for an IT Support Technician to join their team based in Exeter, Devon. This newly created opportunity would suit someone who is proactive and loves what they do, so must have a passion for IT and an ability to work under pressure and manage multiple projects. You will be providing first-line technical support and dealing with helpdesk tickets and troubleshooting issues, assisting with the roll-out of new hardware and software. Additionally, you will assist the IT team in providing end-user IT training and other related tasks to help ensure the client's IT systems run smoothly; as well as assisting the IT Network Manager and the Head of IT with project work, including the management and administration of the firm's in-house software and database systems. Applications: Please contact John Noonan here at ISR to learn more about our exciting client based in Devon and their ongoing growth plans?
08/12/2025
Full time
IT Support Technician Exeter, Devon Up to c£25,000 per year 25 days holiday plus bank holidays, Pension, Life Insurance, Medical etc. Skills and Experience: 1+ years' experience in a similar helpdesk or IT environment within a 1st Line role is essential Strong Windows Server experience (Active Directory, DHCP, DNS, GPO's, Print Management, AD Sync) along with knowledge of Windows Desktop 10/11 Excellent Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD) Experience of working within an ITIL environment would be valuable Technical qualifications such as CompTIA+, Network + would be advantageous Experience within a Law Firm or similar area desirable but not essential Excellent customer service skills focused on providing your colleagues with first-class support NB: A full driving licence is essential (access to a vehicle is not required, but beneficial) The Opportunity: My client is a leading and locally respected professional services company that are currently looking for an IT Support Technician to join their team based in Exeter, Devon. This newly created opportunity would suit someone who is proactive and loves what they do, so must have a passion for IT and an ability to work under pressure and manage multiple projects. You will be providing first-line technical support and dealing with helpdesk tickets and troubleshooting issues, assisting with the roll-out of new hardware and software. Additionally, you will assist the IT team in providing end-user IT training and other related tasks to help ensure the client's IT systems run smoothly; as well as assisting the IT Network Manager and the Head of IT with project work, including the management and administration of the firm's in-house software and database systems. Applications: Please contact John Noonan here at ISR to learn more about our exciting client based in Devon and their ongoing growth plans?
Global Technology Solutions Ltd
St. Ives, Cambridgeshire
1st line Support Engineer Location: St Ives, Cambridgeshire Permanent role Standard office hours salary: £27,000-£28,000. Will go up to £30,000p/a for the perfect candidate A close-knit, smaller growing IT support team looking for someone with at least one year of hands-on experience providing technical support to businesses. If you're someone who enjoys solving problems, learning new technologies, and making a real difference to users' day-to-day IT experience, we'd love to hear from you. This is an ideal role for someone who wants to develop their skills in a varied, client-focused environment. You'll be supporting a range of small and medium-sized businesses within about 25 miles of St Ives - so expect plenty of variety. We value clear, friendly communication, and a willingness to adapt - because no two clients or days are ever quite the same. The roles main responsibilities:- Providing technical support via telephone and use of remote control software, with occasional site visits Investigating hardware, software and malware issues Maintaining accurate documentation Create and follow standard operating processes (SOPs) Monitoring progress of tickets Installing and configuring hardware and software Providing support for Microsoft 365 including SharePoint, and managing users and email accounts Management of email services on mobile devices and tablets Liaising with customers via email and phone Desirable skills and experience:- Microsoft 365 - good working knowledge of 365 portal, setting up new accounts, Outlook, SharePoint, Teams etc. Working knowledge of Word and Excel Good understanding of security and ability to explain importance to end users Familiarity with backup principles and experience with at least 1 platform Apple Mac experience would be nice Clean UK driving licence and appropriate car Working knowledge of networking and Firewalls, Group Policy, Exchange Server, Active Directory Service desk software, RMM Minimum 1 year in industry Good planning, verbal and written communication skills Wide knowledge of computing principles independent of vendor specific technology On offer: 20 days holiday + bank holidays Standard working hours Monday - Friday 8.30 - 5.00 Potential to progress/develop to 2 nd/3 rd line support Onsite car parking & free refreshments (tea and coffee) Continuous training Pension Scheme enrolment If you have the skills required, apply now
08/12/2025
Full time
1st line Support Engineer Location: St Ives, Cambridgeshire Permanent role Standard office hours salary: £27,000-£28,000. Will go up to £30,000p/a for the perfect candidate A close-knit, smaller growing IT support team looking for someone with at least one year of hands-on experience providing technical support to businesses. If you're someone who enjoys solving problems, learning new technologies, and making a real difference to users' day-to-day IT experience, we'd love to hear from you. This is an ideal role for someone who wants to develop their skills in a varied, client-focused environment. You'll be supporting a range of small and medium-sized businesses within about 25 miles of St Ives - so expect plenty of variety. We value clear, friendly communication, and a willingness to adapt - because no two clients or days are ever quite the same. The roles main responsibilities:- Providing technical support via telephone and use of remote control software, with occasional site visits Investigating hardware, software and malware issues Maintaining accurate documentation Create and follow standard operating processes (SOPs) Monitoring progress of tickets Installing and configuring hardware and software Providing support for Microsoft 365 including SharePoint, and managing users and email accounts Management of email services on mobile devices and tablets Liaising with customers via email and phone Desirable skills and experience:- Microsoft 365 - good working knowledge of 365 portal, setting up new accounts, Outlook, SharePoint, Teams etc. Working knowledge of Word and Excel Good understanding of security and ability to explain importance to end users Familiarity with backup principles and experience with at least 1 platform Apple Mac experience would be nice Clean UK driving licence and appropriate car Working knowledge of networking and Firewalls, Group Policy, Exchange Server, Active Directory Service desk software, RMM Minimum 1 year in industry Good planning, verbal and written communication skills Wide knowledge of computing principles independent of vendor specific technology On offer: 20 days holiday + bank holidays Standard working hours Monday - Friday 8.30 - 5.00 Potential to progress/develop to 2 nd/3 rd line support Onsite car parking & free refreshments (tea and coffee) Continuous training Pension Scheme enrolment If you have the skills required, apply now
Our client is seeking a Service Desk Analyst to operate within a secure and dynamic environment at the centre of government service delivery. The role acts as the first point of contact for users on the Official platform, providing both 1st and 2nd line IT support across a broad set of devices and technologies. The position requires supporting a range of hardware and software, including Windows and MacOS laptops, Android and iOS smartphones, VoIP systems, Google Cloud services, and several specialist applications. The successful candidate will bring strong customer service skills, a proactive approach to problem-solving, and the ability to work efficiently in a fast-paced IT support environment. Location: Norwich 2 days per week onsite (Mondays & Wednesdays) Working Pattern: Shift patterns between 7:00am 10:30pm Must live close to Norwich Key Responsibilities As a Service Desk Analyst, you will: Act as the face of Live Service, delivering 1st and 2nd line IT support to a diverse user base. Provide support for laptops, mobile devices, VoIP systems, specialist applications, and cloud-based services. Process and fulfil service requests efficiently and to agreed SLAs. Rotate between phone-based support, IT portal ticket handling, user-facing assistance at Tech Hubs, and device build/configuration work. Build, manage, support, asset track, and maintain all associated hardware devices. Log, track, prioritise and resolve incidents and service requests within defined timescales. Create, administer and maintain corporate accounts for joiners, leavers and movers. Work collaboratively across the Technology pillar and wider IT teams to ensure smooth and efficient delivery of support processes. Contribute to continuous improvement by reviewing, refining and updating internal procedures. Essential Skills & Experience Candidates must have: Demonstrable experience working in a Service Desk / IT support environment Competence across both 1st and 2nd line support functions A strong customer service ethos and professional manner Excellent problem-solving skills with the ability to take ownership of issues Ability to communicate technical information clearly to both technical and non-technical users Confidence working with new and emerging technologies Strong organisational and workload management skills Desirable Skills & Experience ITIL accreditation or experience working within an ITIL-aligned environment Knowledge or experience of Google Workspace Knowledge or experience of MacOS
08/12/2025
Contractor
Our client is seeking a Service Desk Analyst to operate within a secure and dynamic environment at the centre of government service delivery. The role acts as the first point of contact for users on the Official platform, providing both 1st and 2nd line IT support across a broad set of devices and technologies. The position requires supporting a range of hardware and software, including Windows and MacOS laptops, Android and iOS smartphones, VoIP systems, Google Cloud services, and several specialist applications. The successful candidate will bring strong customer service skills, a proactive approach to problem-solving, and the ability to work efficiently in a fast-paced IT support environment. Location: Norwich 2 days per week onsite (Mondays & Wednesdays) Working Pattern: Shift patterns between 7:00am 10:30pm Must live close to Norwich Key Responsibilities As a Service Desk Analyst, you will: Act as the face of Live Service, delivering 1st and 2nd line IT support to a diverse user base. Provide support for laptops, mobile devices, VoIP systems, specialist applications, and cloud-based services. Process and fulfil service requests efficiently and to agreed SLAs. Rotate between phone-based support, IT portal ticket handling, user-facing assistance at Tech Hubs, and device build/configuration work. Build, manage, support, asset track, and maintain all associated hardware devices. Log, track, prioritise and resolve incidents and service requests within defined timescales. Create, administer and maintain corporate accounts for joiners, leavers and movers. Work collaboratively across the Technology pillar and wider IT teams to ensure smooth and efficient delivery of support processes. Contribute to continuous improvement by reviewing, refining and updating internal procedures. Essential Skills & Experience Candidates must have: Demonstrable experience working in a Service Desk / IT support environment Competence across both 1st and 2nd line support functions A strong customer service ethos and professional manner Excellent problem-solving skills with the ability to take ownership of issues Ability to communicate technical information clearly to both technical and non-technical users Confidence working with new and emerging technologies Strong organisational and workload management skills Desirable Skills & Experience ITIL accreditation or experience working within an ITIL-aligned environment Knowledge or experience of Google Workspace Knowledge or experience of MacOS
Our client, a growing accountancy and professional services firm with offices across Central and Southern England is seeking a 1st Line Support Analyst, based in their offices just outside of Central Oxford. This is a hybrid working role with flexibility around working hours. This is a great opportunity for someone who enjoys problem-solving, providing excellent service, and developing their technical skills. The Role In this role, you will be the first point of contact for all IT-related queries . Your responsibilities will include: Investigating and resolving first-line technical issues with desktops, laptops, mobiles, and standard business applications Handling support requests via phone, email, ITSM portal, and walk-ups Logging, categorising, and prioritising tickets accurately in the ITSM tool Monitoring ticket queues to ensure SLAs and response times are met Escalating complex issues to 2nd Line or specialist teams when needed Providing clear, friendly, and professional communication to users Contributing to process improvements and knowledge articles Supporting IT changes, upgrades, and technology rollouts Liaising with external suppliers when required About You You will be: Experienced in a 1st Line Service Desk or similar support role Familiar with Active Directory (user and group management) Experienced with an ITSM platform such as Freshservice, ServiceNow, or Jira Able to troubleshoot hardware, software, and basic network issues A strong communicator, both verbally and in writing Confident using Excel This is a fantastic opportunity to join a business that is on a strong growth trajectory and who offers exceptional career development and support.
08/12/2025
Full time
Our client, a growing accountancy and professional services firm with offices across Central and Southern England is seeking a 1st Line Support Analyst, based in their offices just outside of Central Oxford. This is a hybrid working role with flexibility around working hours. This is a great opportunity for someone who enjoys problem-solving, providing excellent service, and developing their technical skills. The Role In this role, you will be the first point of contact for all IT-related queries . Your responsibilities will include: Investigating and resolving first-line technical issues with desktops, laptops, mobiles, and standard business applications Handling support requests via phone, email, ITSM portal, and walk-ups Logging, categorising, and prioritising tickets accurately in the ITSM tool Monitoring ticket queues to ensure SLAs and response times are met Escalating complex issues to 2nd Line or specialist teams when needed Providing clear, friendly, and professional communication to users Contributing to process improvements and knowledge articles Supporting IT changes, upgrades, and technology rollouts Liaising with external suppliers when required About You You will be: Experienced in a 1st Line Service Desk or similar support role Familiar with Active Directory (user and group management) Experienced with an ITSM platform such as Freshservice, ServiceNow, or Jira Able to troubleshoot hardware, software, and basic network issues A strong communicator, both verbally and in writing Confident using Excel This is a fantastic opportunity to join a business that is on a strong growth trajectory and who offers exceptional career development and support.
1st Line Support Helpdesk Analyst Paddock Wood 25k - 30k DOE Do you have experience of working in a MSP? Are you looking to advance your career in IT? Maybe you have some 1st line Support experience and are looking to progress your career with a leading MSP? Looking for a company to invest in your Training? Ideally we are looking or candidates from a Managed Services Background but will consider other candidates who have a customer focused attitude. As part of the dedicated Services Desk, the 1st Line Support Helpdesk Analyst will work closely with the team supporting and helping clients succeed through technology. As first line support, you will be the first point of contact, providing exceptional telephone and remote support and if necessary an onsite response Due to the fast pace of a 1st line team, we require 1st line engineers to work from the office 5 days a week. Working hours are 8.30am to 17:30 This is a fun and rewarding environment where people are looked after and enabled to reach their full potential Duties Provide Remote/Onsite 1st Line support to clients relating to their core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (365), Antivirus, Printers & Active Directory First point of contact for support calls Installation work of core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (365), Antivirus, Printers & Active Directory Achieve both personal and team Golden KPIs targets such as customer satisfaction Working in order of SLA and priority of tickets System documentation Requirements Great customer service skills Positive and passionate about technology Good problem solving skills 1st Line level Experience with most of our core technologies: Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory Benefits 25 days holiday Your Birthday as a bonus annual leave day Annual Staff Bonus Pension scheme 2 weeks of dedicated training days Service Desk gamification rewards Free onsite parking Ride2work Scheme Fully airconditioned offices Onsite Games Room Dress down Fridays Unlimited free fruit and soft drinks. Beans to cup coffee machine Company paid quarterly social events New client introduction bonus New staff introduction bonus Regular anonymous pulse surveys to help us help you PerkBox discounts and offers Our client values diversity and operates a fair recruitment process free of discrimination. Due to the nature of this role, candidates will be expected to pass security clearance.
08/12/2025
Full time
1st Line Support Helpdesk Analyst Paddock Wood 25k - 30k DOE Do you have experience of working in a MSP? Are you looking to advance your career in IT? Maybe you have some 1st line Support experience and are looking to progress your career with a leading MSP? Looking for a company to invest in your Training? Ideally we are looking or candidates from a Managed Services Background but will consider other candidates who have a customer focused attitude. As part of the dedicated Services Desk, the 1st Line Support Helpdesk Analyst will work closely with the team supporting and helping clients succeed through technology. As first line support, you will be the first point of contact, providing exceptional telephone and remote support and if necessary an onsite response Due to the fast pace of a 1st line team, we require 1st line engineers to work from the office 5 days a week. Working hours are 8.30am to 17:30 This is a fun and rewarding environment where people are looked after and enabled to reach their full potential Duties Provide Remote/Onsite 1st Line support to clients relating to their core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (365), Antivirus, Printers & Active Directory First point of contact for support calls Installation work of core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (365), Antivirus, Printers & Active Directory Achieve both personal and team Golden KPIs targets such as customer satisfaction Working in order of SLA and priority of tickets System documentation Requirements Great customer service skills Positive and passionate about technology Good problem solving skills 1st Line level Experience with most of our core technologies: Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory Benefits 25 days holiday Your Birthday as a bonus annual leave day Annual Staff Bonus Pension scheme 2 weeks of dedicated training days Service Desk gamification rewards Free onsite parking Ride2work Scheme Fully airconditioned offices Onsite Games Room Dress down Fridays Unlimited free fruit and soft drinks. Beans to cup coffee machine Company paid quarterly social events New client introduction bonus New staff introduction bonus Regular anonymous pulse surveys to help us help you PerkBox discounts and offers Our client values diversity and operates a fair recruitment process free of discrimination. Due to the nature of this role, candidates will be expected to pass security clearance.
Alexander Mann Solutions - Public Sector Resourcing
On behalf of the MOD, we are looking for an Oracle Fusion Cloud HCM and Payroll Technical Consultant Inside IR35 for a contract until 31st March 2026 (possible extension) based Hybrid working (1/2 days per week in London or Bristol office and remaining WFH) The Ministry of Defence (MOD) is a central government department with a mission to protect our country and provide the ultimate guarantee of its security and independence, as well as helping to protect its values and interests abroad. The main duties and responsibilities of the Oracle Fusion Cloud HCM and Payroll Technical Consultant would be to: . Understand the critical success factors and key delivery outputs and milestones and help the DefHRS workstream deliver quality outcomes within the agreed baseline plan with significant focus on payroll . Understand the key strategic and operational themes from the portfolio programme director and expand the same to help develop the support and control needed for the People workstream to deliver on its functional excellence without compromising excellence in other corporate services within CSM . Support the full eco-system of exit gate criteria, output Matrix, risk management, resource planning and integrated portfolio plan to pro-actively identify risks and opportunities and signpost the appropriate RAID team. The role needs to make relevant RAID management team aware of RAIDs, when discovering the same. RAID management will be dealt by the relevant RAID team(s) . Contribute towards the management of exit criteria relevant to DefHRS workstream and help the portfolio programme director manage exit criteria effectively . Have a keen eye on the actual progress on the ground and validate delivery position to the portfolio programme director or his appointed representative. Maintenance and management of programme and portfolio plan will be done by the planning team . Guide, support and monitor the key design and configuration decisions in the DefHRS workstream specially related to payroll and ensure solution integrity and its fitness for the purpose . Major contributor to the portfolio delivery support and management function at the portfolio level for the people function . Working for the portfolio programme director to ensure that DefHRS workstream implementation is to the right quality and is within its delivery schedule You'll have: . The ability to demonstrate delivery of complex Oracle Fusion Cloud Payroll and HCM and Oracle Enterprise Performance Management programmes in the public sector on service provider side in the last five years covering all areas of people function. The role is focussed on payroll but will need to have reasonable delivery experience in HCM to ensure an even workload considering that payroll capability sequencing may be later in the programme . Interpersonal skills, awareness and discipline to be able to understand and operate in a complex and ambiguous stakeholder environment, working with disparate and diverse teams convincing them of individual value addition to their work . Significant functional knowledge and experience to contribute towards integrity of functional design at portfolio level. Significant delivery experience to showcase functional and Oracle Fusion Cloud Payroll (main focus) and HCM (reasonable capability) implementation capability and earn respect from people function stakeholders of MOD . Sound understanding of Oracle Fusion Cloud implementation methodologies and phase wise delivery steps with the ability to articulate client and delivery partner side responsibilities . Deep knowledge of Oracle Fusion Cloud Payroll (main focus), HCM (reasonable capability) and Oracle Enterprise Performance Management products with practical design, configuration and testing experience. The role requires hands on experience and the ability to constantly move between strategic thinking and hands on implementation seamlessly, as the situation demands SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks. Please note, due to the exceptional requirements of this position (short-term nature of this role and speed at which we require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active security clearance. Essential: . A degree level qualification . Strong payroll function knowledge . Strong people function knowledge cutting across transactional and strategic HR business areas . Considerable experience in complex ERP enabled transformation projects/programmes . Experience of managing complex stakeholder landscape . Experience of working effectively in a complex third-party supplier landscape . Minimum of two Oracle Fusion Cloud Payroll and/or HCM end-to-end implementation programme experience in large organisations . Strong communicator and proficiency in business documentation . Proficient in using PowerPoint, Excel, Word . Ability to work independently Please be aware that this role can only be worked within the UK and not Overseas. Disability Confident As a member of the Disability Confident Scheme, the MOD guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance. Armed Forces Covenant The MOD guarantees to interview veterans or spouses/partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates/military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance. In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different.
08/12/2025
Contractor
On behalf of the MOD, we are looking for an Oracle Fusion Cloud HCM and Payroll Technical Consultant Inside IR35 for a contract until 31st March 2026 (possible extension) based Hybrid working (1/2 days per week in London or Bristol office and remaining WFH) The Ministry of Defence (MOD) is a central government department with a mission to protect our country and provide the ultimate guarantee of its security and independence, as well as helping to protect its values and interests abroad. The main duties and responsibilities of the Oracle Fusion Cloud HCM and Payroll Technical Consultant would be to: . Understand the critical success factors and key delivery outputs and milestones and help the DefHRS workstream deliver quality outcomes within the agreed baseline plan with significant focus on payroll . Understand the key strategic and operational themes from the portfolio programme director and expand the same to help develop the support and control needed for the People workstream to deliver on its functional excellence without compromising excellence in other corporate services within CSM . Support the full eco-system of exit gate criteria, output Matrix, risk management, resource planning and integrated portfolio plan to pro-actively identify risks and opportunities and signpost the appropriate RAID team. The role needs to make relevant RAID management team aware of RAIDs, when discovering the same. RAID management will be dealt by the relevant RAID team(s) . Contribute towards the management of exit criteria relevant to DefHRS workstream and help the portfolio programme director manage exit criteria effectively . Have a keen eye on the actual progress on the ground and validate delivery position to the portfolio programme director or his appointed representative. Maintenance and management of programme and portfolio plan will be done by the planning team . Guide, support and monitor the key design and configuration decisions in the DefHRS workstream specially related to payroll and ensure solution integrity and its fitness for the purpose . Major contributor to the portfolio delivery support and management function at the portfolio level for the people function . Working for the portfolio programme director to ensure that DefHRS workstream implementation is to the right quality and is within its delivery schedule You'll have: . The ability to demonstrate delivery of complex Oracle Fusion Cloud Payroll and HCM and Oracle Enterprise Performance Management programmes in the public sector on service provider side in the last five years covering all areas of people function. The role is focussed on payroll but will need to have reasonable delivery experience in HCM to ensure an even workload considering that payroll capability sequencing may be later in the programme . Interpersonal skills, awareness and discipline to be able to understand and operate in a complex and ambiguous stakeholder environment, working with disparate and diverse teams convincing them of individual value addition to their work . Significant functional knowledge and experience to contribute towards integrity of functional design at portfolio level. Significant delivery experience to showcase functional and Oracle Fusion Cloud Payroll (main focus) and HCM (reasonable capability) implementation capability and earn respect from people function stakeholders of MOD . Sound understanding of Oracle Fusion Cloud implementation methodologies and phase wise delivery steps with the ability to articulate client and delivery partner side responsibilities . Deep knowledge of Oracle Fusion Cloud Payroll (main focus), HCM (reasonable capability) and Oracle Enterprise Performance Management products with practical design, configuration and testing experience. The role requires hands on experience and the ability to constantly move between strategic thinking and hands on implementation seamlessly, as the situation demands SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks. Please note, due to the exceptional requirements of this position (short-term nature of this role and speed at which we require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active security clearance. Essential: . A degree level qualification . Strong payroll function knowledge . Strong people function knowledge cutting across transactional and strategic HR business areas . Considerable experience in complex ERP enabled transformation projects/programmes . Experience of managing complex stakeholder landscape . Experience of working effectively in a complex third-party supplier landscape . Minimum of two Oracle Fusion Cloud Payroll and/or HCM end-to-end implementation programme experience in large organisations . Strong communicator and proficiency in business documentation . Proficient in using PowerPoint, Excel, Word . Ability to work independently Please be aware that this role can only be worked within the UK and not Overseas. Disability Confident As a member of the Disability Confident Scheme, the MOD guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance. Armed Forces Covenant The MOD guarantees to interview veterans or spouses/partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates/military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance. In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different.
