C# Software Developer (with Networking & IT Systems exposure) Location: Wrexham, North Wales Salary: £35,000 + excellent benefits Our client is a leader in developing manufacturing tech and on their behalf we re looking for a sharp, hands-on C# developer who loves building real-world applications that make a genuine difference on the factory floor and in the office. This isn t a typical helpdesk role. Yes, you ll be the go-to person for the company s IT systems, but the main focus is writing clean, maintainable code primarily in C# .NET Core to extend and improve the client's in-house manufacturing and business platforms. Networking and infrastructure are part of the mix (because everything you build has to talk to the real world), but they re secondary to solid programming skills. THE ROLE Designing and building new features and tools in C# .NET Core (this is the bulk of the role) Maintaining and enhancing our existing bespoke applications Writing scripts and automation tools in Python/PHP when it makes sense Occasional Laravel/PHP work on internal web tools Helping keep the infrastructure running smoothly (Windows/Linux servers, Active Directory, VMware, Office 365, backups, Cisco Meraki Wi-Fi, Fortinet firewalls, etc.) Configuring switches, firewalls, laptops, Raspberry Pis and label printers when needed Supporting users (mostly remotely via Teams) but this is light compared to the development work Creating BI dashboards and playing with AI/automation ideas YOU First and foremost: strong C# .NET Core skills you enjoy writing code more than resetting passwords Comfortable with modern development tools (GitHub, VS Code, Jira, etc.) Happy to touch infrastructure when required you understand networking basics, Active Directory, servers, VMware, etc. (you don t need to be a CCNA, just not scared of it) Bonus points if you ve worked with SQL Server, IIS, REST APIs, or have any manufacturing/warehouse exposure Minimum HNC/HND or degree in Computer Science / Software Development (or equivalent experience) 1 2 years+ commercial programming experience (more is fine too) Why you ll love it here You get to own and shape real products used every day by hundreds of people Proper variety one day you re adding a new feature in C#, the next you re deploying a Raspberry Pi on the shop floor Forward-thinking company that s genuinely investing in digital transformation and AI Small, friendly IT team no corporate red tape Great package: enhanced pension, private healthcare, heavily subsidised canteen, 25 days holiday + banks, hybrid flexibility If you re a C# developer who wants to stay close to the metal, see your code make an immediate impact, and doesn t mind rolling up your sleeves on the occasional bit of networking or infrastructure, this could be perfect.
07/12/2025
Full time
C# Software Developer (with Networking & IT Systems exposure) Location: Wrexham, North Wales Salary: £35,000 + excellent benefits Our client is a leader in developing manufacturing tech and on their behalf we re looking for a sharp, hands-on C# developer who loves building real-world applications that make a genuine difference on the factory floor and in the office. This isn t a typical helpdesk role. Yes, you ll be the go-to person for the company s IT systems, but the main focus is writing clean, maintainable code primarily in C# .NET Core to extend and improve the client's in-house manufacturing and business platforms. Networking and infrastructure are part of the mix (because everything you build has to talk to the real world), but they re secondary to solid programming skills. THE ROLE Designing and building new features and tools in C# .NET Core (this is the bulk of the role) Maintaining and enhancing our existing bespoke applications Writing scripts and automation tools in Python/PHP when it makes sense Occasional Laravel/PHP work on internal web tools Helping keep the infrastructure running smoothly (Windows/Linux servers, Active Directory, VMware, Office 365, backups, Cisco Meraki Wi-Fi, Fortinet firewalls, etc.) Configuring switches, firewalls, laptops, Raspberry Pis and label printers when needed Supporting users (mostly remotely via Teams) but this is light compared to the development work Creating BI dashboards and playing with AI/automation ideas YOU First and foremost: strong C# .NET Core skills you enjoy writing code more than resetting passwords Comfortable with modern development tools (GitHub, VS Code, Jira, etc.) Happy to touch infrastructure when required you understand networking basics, Active Directory, servers, VMware, etc. (you don t need to be a CCNA, just not scared of it) Bonus points if you ve worked with SQL Server, IIS, REST APIs, or have any manufacturing/warehouse exposure Minimum HNC/HND or degree in Computer Science / Software Development (or equivalent experience) 1 2 years+ commercial programming experience (more is fine too) Why you ll love it here You get to own and shape real products used every day by hundreds of people Proper variety one day you re adding a new feature in C#, the next you re deploying a Raspberry Pi on the shop floor Forward-thinking company that s genuinely investing in digital transformation and AI Small, friendly IT team no corporate red tape Great package: enhanced pension, private healthcare, heavily subsidised canteen, 25 days holiday + banks, hybrid flexibility If you re a C# developer who wants to stay close to the metal, see your code make an immediate impact, and doesn t mind rolling up your sleeves on the occasional bit of networking or infrastructure, this could be perfect.
Infrastructure Engineer Location: F/T Onsite to Huntingdon, Cambridgeshire, Security Clearance Level: High Developed Vetting (DV) UNLEASH YOUR POTENTIAL We are looking for someone with a passion for infrastructure, ideally from an operational support services background. You will be self-motivated and be able to work autonomously to achieve day to day objectives with significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPIs and SLAs. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical challenges Are you ready for your next career challenge? The preferred candidate will demonstrate effective application of Infrastructure and good knowledge across a variety of technologies such as Linux (Ubuntu, Rocky, RedHat), Microsoft Windows Server (including services such as AD, DNS, DHCP) and virtualisation (Hyper-V and VMware), Microsoft Stack Technologies (Sharepoint, SQL Server, Skype for Business / Teams), networking technologies and storage NAS and SAN. Your Role and Responsibilities. The role will provide technical exposure variance across both outcomes based project activities and operational (Business as Usual) support activities. The duties of the role will also include providing remote and on-site support. There is also a requirement to provide out of hours on call support. You will be expected to contribute towards the creation and ongoing maintenance of technical documentation and provide material to support the project work or the operational support service. YOUR SKILLS AND KNOWLEDGE: Have good knowledge of Virtualized Environments such as VMware and Hyper-V, with knowledge of VMware being an advantage; Have good knowledge of Virtualized Desktop Environments such as Omnissa and Citrix, with knowledge of Omnissa being an advantage, with further experience of virtualised applications being beneficial; Have good knowledge of Windows Server Environments, from Server , including OS build, Active Directory, DNS, DHCP and GPOs from design to implementation and support; Have good knowledge of Windows 10 & 11, including OS build and customisation. Have good Linux system administration skills (Ubuntu, Rocky and RedHat) and OS build and customisation; Have good general knowledge of TCP/IP and networking technologies; Have good general knowledge of Microsoft stack technologies such as SharePoint, Skype for Business, SQL, System Centre, Office 2024, SCCM & SCOM, Power BI, Exchange & CLI tooling such as PowerShell; Have good general knowledge of NAS and SAN storage technologies, SMB/CIFS and iSCSI; Have knowledge of 2 Factor-Authentication Technologies; Have some knowledge / experience with scripting; Have good analysis and problem solving skills, taking ownership of simple incidents ensuring these are resolved to the satisfaction of the customer; Possess good communication skills; Have experience of producing and updating technical documentation to a high standard; Have knowledge of helpdesk based ticketing system; Have ITIL3 or ITIL 4 at the Foundation level or above. Clearance Requirements: Clearance to Start Developed Vetting (DV) Clearance for Role Developed Vetting (DV) Are you ready to make an impact? Begin your journey of a flourishing and meaningful career, share your CV with us today! What we do for you: At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance. We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes: Contributory Pension Scheme Private Medical Insurance 33 days Annual Leave (including public and privilege holidays) Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme) Dynamic Working Commitment to Diversity: We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs. Who We Are: Leidos UK & EUROPE we work to make the world safer, healthier, and more efficient through technology, engineering and science. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation. What Makes Us Different: Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change. Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future. If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 and moving faster than anyone else dares. JBRP1_UKTJ
07/12/2025
Full time
Infrastructure Engineer Location: F/T Onsite to Huntingdon, Cambridgeshire, Security Clearance Level: High Developed Vetting (DV) UNLEASH YOUR POTENTIAL We are looking for someone with a passion for infrastructure, ideally from an operational support services background. You will be self-motivated and be able to work autonomously to achieve day to day objectives with significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPIs and SLAs. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical challenges Are you ready for your next career challenge? The preferred candidate will demonstrate effective application of Infrastructure and good knowledge across a variety of technologies such as Linux (Ubuntu, Rocky, RedHat), Microsoft Windows Server (including services such as AD, DNS, DHCP) and virtualisation (Hyper-V and VMware), Microsoft Stack Technologies (Sharepoint, SQL Server, Skype for Business / Teams), networking technologies and storage NAS and SAN. Your Role and Responsibilities. The role will provide technical exposure variance across both outcomes based project activities and operational (Business as Usual) support activities. The duties of the role will also include providing remote and on-site support. There is also a requirement to provide out of hours on call support. You will be expected to contribute towards the creation and ongoing maintenance of technical documentation and provide material to support the project work or the operational support service. YOUR SKILLS AND KNOWLEDGE: Have good knowledge of Virtualized Environments such as VMware and Hyper-V, with knowledge of VMware being an advantage; Have good knowledge of Virtualized Desktop Environments such as Omnissa and Citrix, with knowledge of Omnissa being an advantage, with further experience of virtualised applications being beneficial; Have good knowledge of Windows Server Environments, from Server , including OS build, Active Directory, DNS, DHCP and GPOs from design to implementation and support; Have good knowledge of Windows 10 & 11, including OS build and customisation. Have good Linux system administration skills (Ubuntu, Rocky and RedHat) and OS build and customisation; Have good general knowledge of TCP/IP and networking technologies; Have good general knowledge of Microsoft stack technologies such as SharePoint, Skype for Business, SQL, System Centre, Office 2024, SCCM & SCOM, Power BI, Exchange & CLI tooling such as PowerShell; Have good general knowledge of NAS and SAN storage technologies, SMB/CIFS and iSCSI; Have knowledge of 2 Factor-Authentication Technologies; Have some knowledge / experience with scripting; Have good analysis and problem solving skills, taking ownership of simple incidents ensuring these are resolved to the satisfaction of the customer; Possess good communication skills; Have experience of producing and updating technical documentation to a high standard; Have knowledge of helpdesk based ticketing system; Have ITIL3 or ITIL 4 at the Foundation level or above. Clearance Requirements: Clearance to Start Developed Vetting (DV) Clearance for Role Developed Vetting (DV) Are you ready to make an impact? Begin your journey of a flourishing and meaningful career, share your CV with us today! What we do for you: At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance. We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes: Contributory Pension Scheme Private Medical Insurance 33 days Annual Leave (including public and privilege holidays) Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme) Dynamic Working Commitment to Diversity: We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs. Who We Are: Leidos UK & EUROPE we work to make the world safer, healthier, and more efficient through technology, engineering and science. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation. What Makes Us Different: Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change. Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future. If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 and moving faster than anyone else dares. JBRP1_UKTJ
Job Description Team Lead, Service Desk (Europe) Hybrid - Ashford, Kent. Sysco are recruiting for a Service Desk Team Lead to join the Service Desk function within the Information Technology team on a full-time, permanent basis. Reporting to the Service Desk Manager, this role provides leadership to a team of Level 0/1 Service Desk Associates. You will oversee daily operations, performance adherence, training, metric reporting, and serve as a liaison for special projects and escalations. This position is critical to delivering excellent customer support and continual service improvement. Key Responsibilities Lead daily operations of the Service Desk team, ensuring schedule adherence, service metrics, and individual performance are maintained Analyse team performance to identify areas for coaching, improvement, and training Mentor team members on career development plans, diversity and inclusion, and annual goal attainment Conduct call audits and ticket reviews to maintain quality standards Act as a customer liaison to resolve escalated issues Participate in and lead training sessions for new hires and existing team members Collaborate with other functional leads on process development and knowledge management Act as escalation point for unresolved incidents and interdepartmental conflicts Lead post-incident critiques to drive continuous improvement Work closely with Business Technology teams to identify L1-resolvable issues and enhance support readiness Assist with special projects as assigned Skills and Experience Extensive experience in a Service Desk or similar support environment Proven leadership, negotiation, and conflict resolution skills Exceptional customer support and interpersonal skills Excellent verbal and written communication; superior phone etiquette Strong initiative, attention to detail, and judgment Ability to multi-task and participate in flexible schedules/on-call rotations Deep knowledge of enterprise hardware/software, Microsoft Office, Active Directory, JIRA, and network tools Advanced troubleshooting skills and professional team collaboration Education and Certifications Degree or equivalent experience preferred IT Service Management (ITSMv3) certification preferred Microsoft Certified Systems Engineer (MCSE) certification is a plus JBRP1_UKTJ
07/12/2025
Full time
Job Description Team Lead, Service Desk (Europe) Hybrid - Ashford, Kent. Sysco are recruiting for a Service Desk Team Lead to join the Service Desk function within the Information Technology team on a full-time, permanent basis. Reporting to the Service Desk Manager, this role provides leadership to a team of Level 0/1 Service Desk Associates. You will oversee daily operations, performance adherence, training, metric reporting, and serve as a liaison for special projects and escalations. This position is critical to delivering excellent customer support and continual service improvement. Key Responsibilities Lead daily operations of the Service Desk team, ensuring schedule adherence, service metrics, and individual performance are maintained Analyse team performance to identify areas for coaching, improvement, and training Mentor team members on career development plans, diversity and inclusion, and annual goal attainment Conduct call audits and ticket reviews to maintain quality standards Act as a customer liaison to resolve escalated issues Participate in and lead training sessions for new hires and existing team members Collaborate with other functional leads on process development and knowledge management Act as escalation point for unresolved incidents and interdepartmental conflicts Lead post-incident critiques to drive continuous improvement Work closely with Business Technology teams to identify L1-resolvable issues and enhance support readiness Assist with special projects as assigned Skills and Experience Extensive experience in a Service Desk or similar support environment Proven leadership, negotiation, and conflict resolution skills Exceptional customer support and interpersonal skills Excellent verbal and written communication; superior phone etiquette Strong initiative, attention to detail, and judgment Ability to multi-task and participate in flexible schedules/on-call rotations Deep knowledge of enterprise hardware/software, Microsoft Office, Active Directory, JIRA, and network tools Advanced troubleshooting skills and professional team collaboration Education and Certifications Degree or equivalent experience preferred IT Service Management (ITSMv3) certification preferred Microsoft Certified Systems Engineer (MCSE) certification is a plus JBRP1_UKTJ
Job Description Team Lead, Service Desk (Europe) Hybrid - Ashford, Kent. Sysco are recruiting for a Service Desk Team Lead to join the Service Desk function within the Information Technology team on a full-time, permanent basis. Reporting to the Service Desk Manager, this role provides leadership to a team of Level 0/1 Service Desk Associates. You will oversee daily operations, performance adherence, training, metric reporting, and serve as a liaison for special projects and escalations. This position is critical to delivering excellent customer support and continual service improvement. Key Responsibilities Lead daily operations of the Service Desk team, ensuring schedule adherence, service metrics, and individual performance are maintained Analyse team performance to identify areas for coaching, improvement, and training Mentor team members on career development plans, diversity and inclusion, and annual goal attainment Conduct call audits and ticket reviews to maintain quality standards Act as a customer liaison to resolve escalated issues Participate in and lead training sessions for new hires and existing team members Collaborate with other functional leads on process development and knowledge management Act as escalation point for unresolved incidents and interdepartmental conflicts Lead post-incident critiques to drive continuous improvement Work closely with Business Technology teams to identify L1-resolvable issues and enhance support readiness Assist with special projects as assigned Skills and Experience Extensive experience in a Service Desk or similar support environment Proven leadership, negotiation, and conflict resolution skills Exceptional customer support and interpersonal skills Excellent verbal and written communication; superior phone etiquette Strong initiative, attention to detail, and judgment Ability to multi-task and participate in flexible schedules/on-call rotations Deep knowledge of enterprise hardware/software, Microsoft Office, Active Directory, JIRA, and network tools Advanced troubleshooting skills and professional team collaboration Education and Certifications Degree or equivalent experience preferred IT Service Management (ITSMv3) certification preferred Microsoft Certified Systems Engineer (MCSE) certification is a plus
07/12/2025
Full time
Job Description Team Lead, Service Desk (Europe) Hybrid - Ashford, Kent. Sysco are recruiting for a Service Desk Team Lead to join the Service Desk function within the Information Technology team on a full-time, permanent basis. Reporting to the Service Desk Manager, this role provides leadership to a team of Level 0/1 Service Desk Associates. You will oversee daily operations, performance adherence, training, metric reporting, and serve as a liaison for special projects and escalations. This position is critical to delivering excellent customer support and continual service improvement. Key Responsibilities Lead daily operations of the Service Desk team, ensuring schedule adherence, service metrics, and individual performance are maintained Analyse team performance to identify areas for coaching, improvement, and training Mentor team members on career development plans, diversity and inclusion, and annual goal attainment Conduct call audits and ticket reviews to maintain quality standards Act as a customer liaison to resolve escalated issues Participate in and lead training sessions for new hires and existing team members Collaborate with other functional leads on process development and knowledge management Act as escalation point for unresolved incidents and interdepartmental conflicts Lead post-incident critiques to drive continuous improvement Work closely with Business Technology teams to identify L1-resolvable issues and enhance support readiness Assist with special projects as assigned Skills and Experience Extensive experience in a Service Desk or similar support environment Proven leadership, negotiation, and conflict resolution skills Exceptional customer support and interpersonal skills Excellent verbal and written communication; superior phone etiquette Strong initiative, attention to detail, and judgment Ability to multi-task and participate in flexible schedules/on-call rotations Deep knowledge of enterprise hardware/software, Microsoft Office, Active Directory, JIRA, and network tools Advanced troubleshooting skills and professional team collaboration Education and Certifications Degree or equivalent experience preferred IT Service Management (ITSMv3) certification preferred Microsoft Certified Systems Engineer (MCSE) certification is a plus
Job Title: Desktop Support Engineer (SC Cleared) 100% Onsite Location:Leiston, UKSpecial Working Conditions: This is a 100% onsite role (candidate must work from the Leiston office daily). Candidate must have a UK Full Driving License and be ready to travel between multiple customer sites within approximately 25 miles of Leiston. A site vehicle will be available onsite for travel within the required locations. SC Clearance is mandatory. Candidate will be required to work in shifts: 7:00 AM to 4:00 PM 8:00 AM to 5:00 PM 9:00 AM to 6:00 PM 10:00 AM to 7:00 PM Must be willing to work out of hours as required (with prior approval from Site Lead). Job Purpose and Primary Objectives: Desktop Support IT Engineer plays a crucial role in ensuring smooth operation of the organisation's computer systems by providing technical assistance and support to end-users. The primary objective is to diagnose and resolve technical issues promptly, ensuring minimal downtime and maximum productivity. Implementation and maintenance of IT Infrastructure to meet operational and project needs. Key Responsibilities(This position is an individual contributor role and part of a team) Troubleshooting and resolving issues relating to networks, applications, software, hardware, VPNs, printers, and mobile phones. Managing incident queues. Handling calls with customers; VIP user management. Vendor management. Responding in a timely fashion to reactive or proactive incidents. Recording and documenting incident tickets. Monitoring phones, emails, and Microsoft Teams chat for any incoming incidents. Management of Win-10 devices (MMD Microsoft Managed Devices). Technical troubleshooting, issue identification, and resolution of various services running in the Windows 10 operating system. Antivirus management (Defender/McAfee). Device movement from one desk to another as per requirement/project need. Unpacking and repackaging laptops/desktops, labeling, and delivering devices to users' desks, homes, or other offices as part of device handover/collection. Help in creating technical project documentation, reports, and manuals. Building and deploying workstations (laptops/desktops) with standard approved images. Providing Tech-Bar support for users' queries and technical resolutions. Hardware asset and CDM management. IT desk moves, patching, training/meeting room setup, loan laptop management, and setup. Managing IT kit retirement and moving devices to disposal areas. Printers providing primary support including replacing consumables. Active Directory group management, account unlocks, and password resets. Candidate should have a UK Full Driving License as travel within multiple customer sites in/near Leiston (approx. within 25 miles) is required. Candidate should also have a car. Major travel will be within the site itself (between buildings). Key Skills / Knowledge / Experience: Experience troubleshooting issues on Windows 10 operating systems. Knowledge in installing and configuring Starlink satellite network devices. Experience in configuring iPhone/iPad. Creating or deleting IDs for Joiner/Leaver/Mover on Azure portal. Knowledge in creating new Microsoft Teams groups via Teams admin portal. L1 support knowledge of Applications and SharePoint. L1 troubleshooting support for Office Apps. Effective communication skills. Ability to multitask and manage time efficiently. Customer service experience. Strong written and verbal communication and interpersonal skills. Self-motivated and willing to learn. Proven ability to work well with both technical and non-technical staff. Proven ability to work independently on multiple tasks with commitment and ownership. Excellent problem-solving and root cause analysis skills. Proficiency in understanding, analyzing, and defining corrective actions for tickets raised by users. Understanding of virtualization and Intune administration. Knowledge of supporting conference room devices. Knowledge of managing cloud printing. Experience managing asset inventory. Desktop support experience in Microsoft Managed Desktop environments. ITIL certification or process knowledge. Person SpecificationInforming Provides the information people need to perform their jobs and to feel engaged with the team and organization. Delivers informative and quantifiable updates to enable accurate and timely decision-making. Problem Solving Uses rigorous logic and effective methods to solve complex problems. Probes all potential sources for answers, looks beyond the obvious, and performs detailed analysis to identify root causes. Technical Learning Learns new skills quickly and adapts to emerging technologies. Actively participates in research, technical courses, and seminars to enhance competencies. Key Relationships & ContactsWith Client Establish and maintain strong relationships with customer stakeholders. Develop and implement processes to improve efficiency and effectiveness on an ongoing basis. With Line Manager / Senior Stakeholders Maintain regular communication to update and appraise on critical business issues and data points. With Offshore Teams Maintain regular contact with offshore teams as needed. Update them on current issues and seek support for matters affecting contract deliverables. With Peers Develop and maintain positive relationships with business partners (internal and external). Share best practices to achieve maximum efficiency. With Others Communicate effectively and professionally with all functional teams and stakeholders. Share information regularly, build positive relationships, and represent the company in a professional manner. Foster collaboration with external contacts to maximize efficiency and achieve business goals. JBRP1_UKTJ
07/12/2025
Full time
Job Title: Desktop Support Engineer (SC Cleared) 100% Onsite Location:Leiston, UKSpecial Working Conditions: This is a 100% onsite role (candidate must work from the Leiston office daily). Candidate must have a UK Full Driving License and be ready to travel between multiple customer sites within approximately 25 miles of Leiston. A site vehicle will be available onsite for travel within the required locations. SC Clearance is mandatory. Candidate will be required to work in shifts: 7:00 AM to 4:00 PM 8:00 AM to 5:00 PM 9:00 AM to 6:00 PM 10:00 AM to 7:00 PM Must be willing to work out of hours as required (with prior approval from Site Lead). Job Purpose and Primary Objectives: Desktop Support IT Engineer plays a crucial role in ensuring smooth operation of the organisation's computer systems by providing technical assistance and support to end-users. The primary objective is to diagnose and resolve technical issues promptly, ensuring minimal downtime and maximum productivity. Implementation and maintenance of IT Infrastructure to meet operational and project needs. Key Responsibilities(This position is an individual contributor role and part of a team) Troubleshooting and resolving issues relating to networks, applications, software, hardware, VPNs, printers, and mobile phones. Managing incident queues. Handling calls with customers; VIP user management. Vendor management. Responding in a timely fashion to reactive or proactive incidents. Recording and documenting incident tickets. Monitoring phones, emails, and Microsoft Teams chat for any incoming incidents. Management of Win-10 devices (MMD Microsoft Managed Devices). Technical troubleshooting, issue identification, and resolution of various services running in the Windows 10 operating system. Antivirus management (Defender/McAfee). Device movement from one desk to another as per requirement/project need. Unpacking and repackaging laptops/desktops, labeling, and delivering devices to users' desks, homes, or other offices as part of device handover/collection. Help in creating technical project documentation, reports, and manuals. Building and deploying workstations (laptops/desktops) with standard approved images. Providing Tech-Bar support for users' queries and technical resolutions. Hardware asset and CDM management. IT desk moves, patching, training/meeting room setup, loan laptop management, and setup. Managing IT kit retirement and moving devices to disposal areas. Printers providing primary support including replacing consumables. Active Directory group management, account unlocks, and password resets. Candidate should have a UK Full Driving License as travel within multiple customer sites in/near Leiston (approx. within 25 miles) is required. Candidate should also have a car. Major travel will be within the site itself (between buildings). Key Skills / Knowledge / Experience: Experience troubleshooting issues on Windows 10 operating systems. Knowledge in installing and configuring Starlink satellite network devices. Experience in configuring iPhone/iPad. Creating or deleting IDs for Joiner/Leaver/Mover on Azure portal. Knowledge in creating new Microsoft Teams groups via Teams admin portal. L1 support knowledge of Applications and SharePoint. L1 troubleshooting support for Office Apps. Effective communication skills. Ability to multitask and manage time efficiently. Customer service experience. Strong written and verbal communication and interpersonal skills. Self-motivated and willing to learn. Proven ability to work well with both technical and non-technical staff. Proven ability to work independently on multiple tasks with commitment and ownership. Excellent problem-solving and root cause analysis skills. Proficiency in understanding, analyzing, and defining corrective actions for tickets raised by users. Understanding of virtualization and Intune administration. Knowledge of supporting conference room devices. Knowledge of managing cloud printing. Experience managing asset inventory. Desktop support experience in Microsoft Managed Desktop environments. ITIL certification or process knowledge. Person SpecificationInforming Provides the information people need to perform their jobs and to feel engaged with the team and organization. Delivers informative and quantifiable updates to enable accurate and timely decision-making. Problem Solving Uses rigorous logic and effective methods to solve complex problems. Probes all potential sources for answers, looks beyond the obvious, and performs detailed analysis to identify root causes. Technical Learning Learns new skills quickly and adapts to emerging technologies. Actively participates in research, technical courses, and seminars to enhance competencies. Key Relationships & ContactsWith Client Establish and maintain strong relationships with customer stakeholders. Develop and implement processes to improve efficiency and effectiveness on an ongoing basis. With Line Manager / Senior Stakeholders Maintain regular communication to update and appraise on critical business issues and data points. With Offshore Teams Maintain regular contact with offshore teams as needed. Update them on current issues and seek support for matters affecting contract deliverables. With Peers Develop and maintain positive relationships with business partners (internal and external). Share best practices to achieve maximum efficiency. With Others Communicate effectively and professionally with all functional teams and stakeholders. Share information regularly, build positive relationships, and represent the company in a professional manner. Foster collaboration with external contacts to maximize efficiency and achieve business goals. JBRP1_UKTJ
Job Description Sysco are currently recruiting for a Services Engineer to join the Newhouse Technology team reporting to the Services Engineer Manager. As the Services Engineer it is your responsibility to provide both onsite and remote 2nd line technical support of end user technology throughout Sysco GB. Promoting excellent customer service, dealing with colleagues in a professional, friendly and helpful manner. This role is working on site in our Newhouse, Scotland depot, and is covering Inverness and Dundee, so you must be based in Scotland, and a good degree of flexibility is required for travel to these depots when needed. Key Accountabilities and Responsibilities: Provide both onsite and remote 2nd line support for end-users Ability to prioritise workload to ensure service levels are maintained. Management and closure of incidents and service requests via the helpdesk ticketing system, owning through to resolution. Proactive replacement of end of life assets, including the asset disposal or recycling of the old device. Provide IT Induction for new starters, ensuring they have the hardware and software required to perform in their role. Administration of mobile devices via an MDM platform and SIM card connections Maintain accurate asset inventory of IT hardware, including but not limited to Laptops, Desktops, Printers, Networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and Comms Room Air Conditioning Ensure that changes are made in accordance to change management guidelines and policies. Providing support to projects as required to support the deployment of new technologies. About you: The successful candidate will have a good working knowledge of maintaining IT security, infrastructure, and service standards as well as a technical knowledge of Microsoft product base including client Operating Systems (Windows 10 and 11) Teams, Office 365 and Azure. You will have experience of administering MDM platforms such as Endpoint Manager (Intune) an understanding of networking (Wireless, LAN and WAN). You must have excellent interpersonal skills and be customer service focused with a keen attention to detail which is essential in maintaining accurate inventory data and documentation. You should have experience of supporting networked printers and proven troubleshooting skills for hardware and application support as well as active Directory / Azure AD understanding and administration experience. It is highly advantageous that the successful candidate has an ITIL V3/ V4 foundation certificate and experience of service delivery frameworks. What we offer: A competitive salary Pension scheme Generous holiday allowance of 25 days, with option to purchase additional holidays + bank holidays. Huge discounts on all sorts of lovely food and award-winning products through our staff shop Discounts on Cinema tickets, shopping and earn cashback on purchases through Sodexo. Recognition awards and Incentives Real career opportunities - being part of Sysco, the world's leading foodservice business, opens a world of possibility.
07/12/2025
Full time
Job Description Sysco are currently recruiting for a Services Engineer to join the Newhouse Technology team reporting to the Services Engineer Manager. As the Services Engineer it is your responsibility to provide both onsite and remote 2nd line technical support of end user technology throughout Sysco GB. Promoting excellent customer service, dealing with colleagues in a professional, friendly and helpful manner. This role is working on site in our Newhouse, Scotland depot, and is covering Inverness and Dundee, so you must be based in Scotland, and a good degree of flexibility is required for travel to these depots when needed. Key Accountabilities and Responsibilities: Provide both onsite and remote 2nd line support for end-users Ability to prioritise workload to ensure service levels are maintained. Management and closure of incidents and service requests via the helpdesk ticketing system, owning through to resolution. Proactive replacement of end of life assets, including the asset disposal or recycling of the old device. Provide IT Induction for new starters, ensuring they have the hardware and software required to perform in their role. Administration of mobile devices via an MDM platform and SIM card connections Maintain accurate asset inventory of IT hardware, including but not limited to Laptops, Desktops, Printers, Networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and Comms Room Air Conditioning Ensure that changes are made in accordance to change management guidelines and policies. Providing support to projects as required to support the deployment of new technologies. About you: The successful candidate will have a good working knowledge of maintaining IT security, infrastructure, and service standards as well as a technical knowledge of Microsoft product base including client Operating Systems (Windows 10 and 11) Teams, Office 365 and Azure. You will have experience of administering MDM platforms such as Endpoint Manager (Intune) an understanding of networking (Wireless, LAN and WAN). You must have excellent interpersonal skills and be customer service focused with a keen attention to detail which is essential in maintaining accurate inventory data and documentation. You should have experience of supporting networked printers and proven troubleshooting skills for hardware and application support as well as active Directory / Azure AD understanding and administration experience. It is highly advantageous that the successful candidate has an ITIL V3/ V4 foundation certificate and experience of service delivery frameworks. What we offer: A competitive salary Pension scheme Generous holiday allowance of 25 days, with option to purchase additional holidays + bank holidays. Huge discounts on all sorts of lovely food and award-winning products through our staff shop Discounts on Cinema tickets, shopping and earn cashback on purchases through Sodexo. Recognition awards and Incentives Real career opportunities - being part of Sysco, the world's leading foodservice business, opens a world of possibility.
2nd Line Support Engineer - EUC, Microsoft & Networking Location: LONDON 3 or 4 days on site due to nature of role Type: Full-Time Permanent Industry: IT Are you passionate about solving technical challenges and supporting cutting-edge software solutions? Join our growing team as a 2nd Line Support Engineer , where you'll play a key role in maintaining and enhancing the performance of our software systems across Europe. About Us We're a leading provider of software solutions, helping cities and private operators streamline mobility and improve user experience. Our technology integrates cloud-based platforms, mobile apps, and IoT devices to deliver smarter AT driven software Your Role As a 2nd Line Support Engineer, you'll be the technical backbone of our support operations, handling escalations from 1st line teams and working closely with engineering to resolve complex issues. Key Responsibilities: Provide 2nd line technical support across EUC (End User Computing), Microsoft technologies (Windows 10/11, M365, Azure), and networking (TCP/IP, DNS, DHCP, LAN/WAN). Troubleshoot and resolve incidents related to including integrations with hardware and cloud services. Collaborate with development and infrastructure teams to identify root causes and implement long-term fixes. Maintain documentation and contribute to knowledge base articles to support continuous improvement. Support onboarding and configuration of new customer environments. Ensure compliance with ITIL processes and SLAs. What We're Looking For: Proven experience in a 2nd line support or IT operations role. Strong knowledge of Microsoft technologies: Windows OS, Active Directory, M365, Azure. Solid understanding of networking fundamentals: routing, switching, firewalls, VPNs. Experience with EUC tools and remote support platforms. Excellent problem-solving skills and customer service mindset. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
06/12/2025
Full time
2nd Line Support Engineer - EUC, Microsoft & Networking Location: LONDON 3 or 4 days on site due to nature of role Type: Full-Time Permanent Industry: IT Are you passionate about solving technical challenges and supporting cutting-edge software solutions? Join our growing team as a 2nd Line Support Engineer , where you'll play a key role in maintaining and enhancing the performance of our software systems across Europe. About Us We're a leading provider of software solutions, helping cities and private operators streamline mobility and improve user experience. Our technology integrates cloud-based platforms, mobile apps, and IoT devices to deliver smarter AT driven software Your Role As a 2nd Line Support Engineer, you'll be the technical backbone of our support operations, handling escalations from 1st line teams and working closely with engineering to resolve complex issues. Key Responsibilities: Provide 2nd line technical support across EUC (End User Computing), Microsoft technologies (Windows 10/11, M365, Azure), and networking (TCP/IP, DNS, DHCP, LAN/WAN). Troubleshoot and resolve incidents related to including integrations with hardware and cloud services. Collaborate with development and infrastructure teams to identify root causes and implement long-term fixes. Maintain documentation and contribute to knowledge base articles to support continuous improvement. Support onboarding and configuration of new customer environments. Ensure compliance with ITIL processes and SLAs. What We're Looking For: Proven experience in a 2nd line support or IT operations role. Strong knowledge of Microsoft technologies: Windows OS, Active Directory, M365, Azure. Solid understanding of networking fundamentals: routing, switching, firewalls, VPNs. Experience with EUC tools and remote support platforms. Excellent problem-solving skills and customer service mindset. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Excellent opportunity to join a globally renowned IT MSP and preferred partner of the UK MOD. My client needs no introduction and due to huge demand and growth within the sector have created a position for skilled senior level infrastructure / support engineers. This role is ideal for candidates who enjoy a mix of support and project implementation as well as a continuous learning environment. What's on offer? - Salary - up to £55k- 10% Company bonus- 10% DV bonus- £6000 vehicle allowance- On site role - Central London location- Benefits pack - includes 10% pension, 26 days annual leave+ banks, private medical etc.- Compensated on call 1 week in 5 (not eligible for first 6 months of role)- Excellent career progression and skill up ops What do I need? - Experience in IT support or infrastructure engineering ideally within an IT MSP, Defence, Telecoms- Skills supporting tools and tech such as - Windows OS, Windows Server, Active Directory, Group Policy, SAN or NAS, Disaster recovery etc- Experience serving as an escalation point for complex support tickets - Experience installing / supporting firewalls, anti-virus and other security related products and services- Can work cross departmentally with Network and SOC teams to solve complex issues for end - users- Strong communicator and experienced working directly with customers on support tickets- Please note these roles are subject to high level security clearances. Applicants must be eligible and willing to obtain. O.K. I'm in what's next?Apply with your latest C.V. below JBRP1_UKTJ
06/12/2025
Full time
Excellent opportunity to join a globally renowned IT MSP and preferred partner of the UK MOD. My client needs no introduction and due to huge demand and growth within the sector have created a position for skilled senior level infrastructure / support engineers. This role is ideal for candidates who enjoy a mix of support and project implementation as well as a continuous learning environment. What's on offer? - Salary - up to £55k- 10% Company bonus- 10% DV bonus- £6000 vehicle allowance- On site role - Central London location- Benefits pack - includes 10% pension, 26 days annual leave+ banks, private medical etc.- Compensated on call 1 week in 5 (not eligible for first 6 months of role)- Excellent career progression and skill up ops What do I need? - Experience in IT support or infrastructure engineering ideally within an IT MSP, Defence, Telecoms- Skills supporting tools and tech such as - Windows OS, Windows Server, Active Directory, Group Policy, SAN or NAS, Disaster recovery etc- Experience serving as an escalation point for complex support tickets - Experience installing / supporting firewalls, anti-virus and other security related products and services- Can work cross departmentally with Network and SOC teams to solve complex issues for end - users- Strong communicator and experienced working directly with customers on support tickets- Please note these roles are subject to high level security clearances. Applicants must be eligible and willing to obtain. O.K. I'm in what's next?Apply with your latest C.V. below JBRP1_UKTJ
We have a very exciting, large Project that is based in our new Farnborough site. This is for a Lead Infrastructure Engineer, proficient in VMware and VMware Horizon Design to design, deploy, configure and maintain the EUC components of a Wintel and VMware-based multi-tenant / multi-datacentre platform, utilising VMware Horizon. If you can take charge of all aspects of design, are hands on and want a new challenge, it's all happening here, right now. Office based in Farnborough with limited options to work from home. You do need to be eligible for DV Clearance for this great role. What you will be doing: Drive the direction of all tasks allocated to the EUC services workstream. Responsible for design of multi-site / Mutli-Tenancy VDI Farms using VMware Horizon View and related technologies. Produce and maintain design artefacts, such Low-Level Designs, Release Notes, Vitrualisation Services related fail-over / disaster recovery instruction. Detail the build process, new procedures and review/update. Be the main point of contact for all virtualisation related matters. Lead all aspects of VDI Services deployments through multiple product lifecycle environments, from development to test and reference, through to the important production systems. Analyse, tackle and correct issues; performing problem resolution end-to-end. Attend Client facing meetings. Develop and maintain third party supplier relationships. Provide regular updates to the Technical and project leadership about every facet of Virtualisation Services delivery. Intensify any issues, which may impact the delivery of the Virtulisation Services components. What You'll bring: Vocational/Diploma/Associate Degree (technical field) or relevant VMware certification or relevant experience with as a VMware Horizon Design Engineer. Skilled in designing and deployment of multi-site, VDI Farms utilising VMware vCenter, ESXi and Horizon View VDI (Connection Servers + Desktop Pools), plus the following technologies: Unified Access Gateway. Dynamic Environment Manager (Roaming profiles / user setting retention). Gold Image Management. AppVolumes Management + Application Management. Experience with the hardening of Virtualisation Infrastructures using CIS Benchmarks or NIST SP 800-53 controls. Experienced with build alongside the implementation of the failover and disaster recovery of Virtualisation services. Experience of certificate management as relates to VMware virtualisation. Used to working in Multi-Datacentre Environments where availability, resilience and fault tolerance are key elements of every design. Have a good understanding of networking as relates to VMware virtual networking and how the virtual networking interoperates with physical networking, including experience of implementing and configuring NSX-T. Good written, communication, fixing and analytical skills. It would be great if you had: Experience with the design and build of client devices, such as Thin / Zero / Thick clients with Windows or Linux-based Operating Systems, such as Windows 11 or BeCrypt Paradox. Experience of supporting Microsoft Windows Server services, such as Active Directory (AD), Active Directory Domain Services (AD DS) and Active Directory File Service (AD FS). Experience of Cisco-based network services. Experience of Micorosoft implementations of DNS and DHCP technologies. Knowledge of Network Attached Storage, block and file solutions as relates to provisioning for virtualisation. Technical Infrastructure skill in an enterprise environment, for example: Advanced Infrastructure skills covering administration, fault finding and diagnosis. Have a good understanding of MOD or HMG 'Secure by Design' principles and practices. If you are interested in this role but not sure if your skills and experience are exactly what were looking for, please do apply, wed love to hear from you! Employment Type: Permanent Location: Office based in Farnborough Security Clearance Level: Eligible for DV Clearance Internal Recruiter: Jane Salary: To £65K Depending on experience. Benefits: 25 days annual leave with the choice to buy extra days, single private health cover, life assurance, pension, generous flexible benefits fund and £5400 car allowance. Loved reading about this job and want to know more about us? Sopra Sterias Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the clients goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UKs most complex safety- and security-critical markets. JBRP1_UKTJ
06/12/2025
Full time
We have a very exciting, large Project that is based in our new Farnborough site. This is for a Lead Infrastructure Engineer, proficient in VMware and VMware Horizon Design to design, deploy, configure and maintain the EUC components of a Wintel and VMware-based multi-tenant / multi-datacentre platform, utilising VMware Horizon. If you can take charge of all aspects of design, are hands on and want a new challenge, it's all happening here, right now. Office based in Farnborough with limited options to work from home. You do need to be eligible for DV Clearance for this great role. What you will be doing: Drive the direction of all tasks allocated to the EUC services workstream. Responsible for design of multi-site / Mutli-Tenancy VDI Farms using VMware Horizon View and related technologies. Produce and maintain design artefacts, such Low-Level Designs, Release Notes, Vitrualisation Services related fail-over / disaster recovery instruction. Detail the build process, new procedures and review/update. Be the main point of contact for all virtualisation related matters. Lead all aspects of VDI Services deployments through multiple product lifecycle environments, from development to test and reference, through to the important production systems. Analyse, tackle and correct issues; performing problem resolution end-to-end. Attend Client facing meetings. Develop and maintain third party supplier relationships. Provide regular updates to the Technical and project leadership about every facet of Virtualisation Services delivery. Intensify any issues, which may impact the delivery of the Virtulisation Services components. What You'll bring: Vocational/Diploma/Associate Degree (technical field) or relevant VMware certification or relevant experience with as a VMware Horizon Design Engineer. Skilled in designing and deployment of multi-site, VDI Farms utilising VMware vCenter, ESXi and Horizon View VDI (Connection Servers + Desktop Pools), plus the following technologies: Unified Access Gateway. Dynamic Environment Manager (Roaming profiles / user setting retention). Gold Image Management. AppVolumes Management + Application Management. Experience with the hardening of Virtualisation Infrastructures using CIS Benchmarks or NIST SP 800-53 controls. Experienced with build alongside the implementation of the failover and disaster recovery of Virtualisation services. Experience of certificate management as relates to VMware virtualisation. Used to working in Multi-Datacentre Environments where availability, resilience and fault tolerance are key elements of every design. Have a good understanding of networking as relates to VMware virtual networking and how the virtual networking interoperates with physical networking, including experience of implementing and configuring NSX-T. Good written, communication, fixing and analytical skills. It would be great if you had: Experience with the design and build of client devices, such as Thin / Zero / Thick clients with Windows or Linux-based Operating Systems, such as Windows 11 or BeCrypt Paradox. Experience of supporting Microsoft Windows Server services, such as Active Directory (AD), Active Directory Domain Services (AD DS) and Active Directory File Service (AD FS). Experience of Cisco-based network services. Experience of Micorosoft implementations of DNS and DHCP technologies. Knowledge of Network Attached Storage, block and file solutions as relates to provisioning for virtualisation. Technical Infrastructure skill in an enterprise environment, for example: Advanced Infrastructure skills covering administration, fault finding and diagnosis. Have a good understanding of MOD or HMG 'Secure by Design' principles and practices. If you are interested in this role but not sure if your skills and experience are exactly what were looking for, please do apply, wed love to hear from you! Employment Type: Permanent Location: Office based in Farnborough Security Clearance Level: Eligible for DV Clearance Internal Recruiter: Jane Salary: To £65K Depending on experience. Benefits: 25 days annual leave with the choice to buy extra days, single private health cover, life assurance, pension, generous flexible benefits fund and £5400 car allowance. Loved reading about this job and want to know more about us? Sopra Sterias Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the clients goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UKs most complex safety- and security-critical markets. JBRP1_UKTJ
Our client, a growing, technically driven MSP that's investing heavily in automation and next generation technology require a 2 nd Line Engineer to join their expanding team. This is an exciting opportunity to join an MSP with ambitious plans and a pro-active solution driven approach.The role is offered with a hybrid working pattern and is based at the company's offices which are easily accessible for the Barnet/Watford areas. The 2nd Line engineer will work as part of a team to support a diverse range of clients, collaborating closely with the 1st line support team to resolve incidents quickly and escalate to the 3rd line engineering team when required. You will carry out preventive and investigative tasks aimed at improving system performance and preventing recurring issues, including root-cause analysis and uptime optimization. The role also involves handling advanced monitoring alerts, deploying security updates, conducting routine system maintenance, and performing system upgrades in line with customer requirements. Role requirements: Previous 2nd line support experience - preferably within an MSP. Strong proficiency in Windows operating systems (Windows 7, 8, and 10 Knowledge of DNS, DHCP, TCP/IP, LAN, Routing, VPN, and WAN networking principles. Experience with Windows Server administration, including GPO, Active Directory, File Servers, and other server roles. Proficiency in Microsoft Office 365 and email services including Exchange, Exchange Online, Mimecast, and Gmail. Familiarity with Microsoft Azure administration, SharePoint Online, Teams configuration, and Jamf. Experience with Intune, including Device Management, Conditional Access Policies, and Autopilot. Security practices, including firewalls and Windows security for servers and workstations. Experience working with hosted telephony systems. The role is offered with a salary of between £35,000 to £38,000 plus competitive benefits.
06/12/2025
Full time
Our client, a growing, technically driven MSP that's investing heavily in automation and next generation technology require a 2 nd Line Engineer to join their expanding team. This is an exciting opportunity to join an MSP with ambitious plans and a pro-active solution driven approach.The role is offered with a hybrid working pattern and is based at the company's offices which are easily accessible for the Barnet/Watford areas. The 2nd Line engineer will work as part of a team to support a diverse range of clients, collaborating closely with the 1st line support team to resolve incidents quickly and escalate to the 3rd line engineering team when required. You will carry out preventive and investigative tasks aimed at improving system performance and preventing recurring issues, including root-cause analysis and uptime optimization. The role also involves handling advanced monitoring alerts, deploying security updates, conducting routine system maintenance, and performing system upgrades in line with customer requirements. Role requirements: Previous 2nd line support experience - preferably within an MSP. Strong proficiency in Windows operating systems (Windows 7, 8, and 10 Knowledge of DNS, DHCP, TCP/IP, LAN, Routing, VPN, and WAN networking principles. Experience with Windows Server administration, including GPO, Active Directory, File Servers, and other server roles. Proficiency in Microsoft Office 365 and email services including Exchange, Exchange Online, Mimecast, and Gmail. Familiarity with Microsoft Azure administration, SharePoint Online, Teams configuration, and Jamf. Experience with Intune, including Device Management, Conditional Access Policies, and Autopilot. Security practices, including firewalls and Windows security for servers and workstations. Experience working with hosted telephony systems. The role is offered with a salary of between £35,000 to £38,000 plus competitive benefits.
Job Title: 2nd / 3rd Line IT Support Engineer Location: East Midlands (Hybrid options available) Contract Type: Day Rate INSIDE 35 Duration: 3 months (potential extension) Day Rate: £ 250 - 350 a day DOE About the Role Our client is seeking 2 skilled 2nd / 3rd Line Support Engineer to join their team on a contract basis. This role involves providing advanced technical support, managing escalated issues, and ensuring smooth deployment and maintenance of enterprise IT systems. Key Responsibilities End User Device Support: Troubleshoot and resolve issues across desktops, laptops, tablets, and smartphones, ensuring SLAs are met. Windows 11 Deployment: Lead migration projects from Windows 10 to Windows 11, including: Device imaging and configuration User data transfer Post-deployment support Active Directory & M365: Administer Entra/Active Directory (on-prem and Azure), Microsoft 365, Teams, SharePoint, and Windows desktop environments. Handle escalated tickets from 1st and 2nd line teams. Maintain and troubleshoot infrastructure components such as servers, virtualization (VMware/Hyper-V), and storage. Implement patching, security updates, and scripting for automation. Collaborate with engineering and security teams to resolve complex issues. Document processes and resolutions for knowledge sharing. Essential Skills & Experience Experience: 3-7 years in IT support roles, ideally covering both 2nd and 3rd line responsibilities. Technical Skills: Windows 10/11 enterprise deployment experience. Advanced Active Directory and Group Policy management. Microsoft 365 administration (Teams, SharePoint, Exchange Online). Virtualization technologies (VMware, Hyper-V). Networking fundamentals (DNS, DHCP, VLANs, VPNs). Scripting skills (PowerShell). Soft Skills: Excellent problem-solving and analytical abilities. Strong communication skills for technical and non-technical audiences. Ability to work independently and under pressure. Certifications: Microsoft certifications (MS-100, AZ-104), ITIL preferred. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
06/12/2025
Contractor
Job Title: 2nd / 3rd Line IT Support Engineer Location: East Midlands (Hybrid options available) Contract Type: Day Rate INSIDE 35 Duration: 3 months (potential extension) Day Rate: £ 250 - 350 a day DOE About the Role Our client is seeking 2 skilled 2nd / 3rd Line Support Engineer to join their team on a contract basis. This role involves providing advanced technical support, managing escalated issues, and ensuring smooth deployment and maintenance of enterprise IT systems. Key Responsibilities End User Device Support: Troubleshoot and resolve issues across desktops, laptops, tablets, and smartphones, ensuring SLAs are met. Windows 11 Deployment: Lead migration projects from Windows 10 to Windows 11, including: Device imaging and configuration User data transfer Post-deployment support Active Directory & M365: Administer Entra/Active Directory (on-prem and Azure), Microsoft 365, Teams, SharePoint, and Windows desktop environments. Handle escalated tickets from 1st and 2nd line teams. Maintain and troubleshoot infrastructure components such as servers, virtualization (VMware/Hyper-V), and storage. Implement patching, security updates, and scripting for automation. Collaborate with engineering and security teams to resolve complex issues. Document processes and resolutions for knowledge sharing. Essential Skills & Experience Experience: 3-7 years in IT support roles, ideally covering both 2nd and 3rd line responsibilities. Technical Skills: Windows 10/11 enterprise deployment experience. Advanced Active Directory and Group Policy management. Microsoft 365 administration (Teams, SharePoint, Exchange Online). Virtualization technologies (VMware, Hyper-V). Networking fundamentals (DNS, DHCP, VLANs, VPNs). Scripting skills (PowerShell). Soft Skills: Excellent problem-solving and analytical abilities. Strong communication skills for technical and non-technical audiences. Ability to work independently and under pressure. Certifications: Microsoft certifications (MS-100, AZ-104), ITIL preferred. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Infrastructure Engineer (3rd Line) Location: Leeds Department : Information Services Job Type: Full time Contract Type: Permanent Are you a skilled Infrastructure Engineer who thrives in a fast-paced environment where your work genuinely matters? With our client, you ll play a vital role in keeping our systems reliable, secure and performing at their best, supporting the smooth running of the airport every day while driving improvements in line with organisation s strategic objectives. In this hands-on role, you ll work closely with Support Analysts and fellow Engineers to resolve incidents, identify root causes, and enhance their infrastructure through clear documentation, smart problem-solving and small project delivery. You ll communicate complex issues simply, share knowledge openly, and stay current with evolving technologies, reflecting their commitment to be the best, work as one team and do the right thing in everything they do. What You ll Be Doing Service Delivery Manage and update service desk tickets with clear, accurate detail. Deliver support aligned with their IS strategy and organisational goals. Troubleshoot hardware, software and platform issues with a solution-focused mindset. Provide remote, telephone and on-site support as part of the on-call rota. Complete ad-hoc tasks to maintain a secure, stable and smooth IT environment. Systems & Infrastructure Carry out routine maintenance, backups and system checks. Manage inventory, coordinate repairs and work with suppliers. Administer security controls, documentation and policies across our systems. Support the procurement and delivery of equipment and services. Provide weekly updates to the Information Systems Manager. Analysis & Improvement Analyse incidents, requests and change requirements. Document systems, procedures and technical solutions. Assess new technologies to improve performance and scalability. Contribute to departmental reporting and continuous improvement. Share knowledge across teams to support a strong One Team environment. Security & Compliance Follow IT security policies and least-privilege principles. Maintain accurate hardware and software asset records. Support incident triage, investigation and remediation activities. Document all security activity and contribute to threat-hunting initiatives. Balance risk and operational continuity in all security decisions. Training & Development Stay up to date with technical training and professional development. Support training for colleagues, end users and new starters. What You ll Bring Essential Proven experience in an Infrastructure or Network Support role. Strong understanding of incident, problem and change management using ITSM tools. Ability to restore service quickly while working towards root cause fixes. Excellent experience supporting Microsoft Windows desktops and servers. Strong knowledge of Exchange, M365, SharePoint Online, Teams and Intune. Solid understanding of TCP/IP, DNS, DHCP, Active Directory & Group Policy. Experience with DFS, networking, replication, and Veeam Backup & Replication. Working knowledge of SQL Server and PowerShell. Experience managing VMware environments. Familiarity with remote support tools (Splashtop, NinjaOne, PRTG). High-quality communication and documentation skills. Understanding of SLAs, OLAs and KPIs. Ability to train, mentor and share knowledge effectively. Desirable Certifications in Microsoft OS, Linux, Azure, AWS, VMware or M365. Experience with Extreme switches and networking. Experience with HP systems, SAN storage or firewall administration. Personal Qualities A positive, confident and customer-focused attitude, with a genuine desire to support colleagues across the wider business when issues arise. Someone who contributes positively to a collaborative team environment and actively works with others to achieve shared goals, in line with their One Team value. A natural drive to Be The Best continuously improving, staying curious, taking ownership and striving for high-quality outcomes in everything you do. Strong time management and prioritisation skills, especially in a busy and fast-moving environment. Flexible, adaptable and comfortable managing multiple tasks effectively. Commitment to high standards, integrity and Doing The Right Thing in every task. Ability to obtain Counter Terrorist Check (CTC) clearance (must have lived in UK for last 5 years Why Join them? There s never been a more exciting time to join the team. They re undergoing a major transformation as they expand and modernise their airport infrastructure creating new opportunities, investing in better technology, and shaping the future of travel for their region. By joining now, you ll play a key part in building and supporting an improved, more efficient and more resilient airport operation. You ll also be part of a friendly, ambitious organisation that genuinely invests in its people. Alongside a collaborative One Team culture, they offer a range of great benefits, including: Free on-site parking Terminal retail and hospitality discounts Generous pension scheme Life assurance Electric car salary sacrifice scheme Cycle to Work scheme Volunteer days and community initiatives Employee Assistance Programme (EAP) for wellbeing and support Working Location / Environment This role is on-site working at the heart of their operation. You will also need to be available to attend on-site out of hours when on call, ensuring they maintain essential 24/7 system resilience. REF-
06/12/2025
Full time
Infrastructure Engineer (3rd Line) Location: Leeds Department : Information Services Job Type: Full time Contract Type: Permanent Are you a skilled Infrastructure Engineer who thrives in a fast-paced environment where your work genuinely matters? With our client, you ll play a vital role in keeping our systems reliable, secure and performing at their best, supporting the smooth running of the airport every day while driving improvements in line with organisation s strategic objectives. In this hands-on role, you ll work closely with Support Analysts and fellow Engineers to resolve incidents, identify root causes, and enhance their infrastructure through clear documentation, smart problem-solving and small project delivery. You ll communicate complex issues simply, share knowledge openly, and stay current with evolving technologies, reflecting their commitment to be the best, work as one team and do the right thing in everything they do. What You ll Be Doing Service Delivery Manage and update service desk tickets with clear, accurate detail. Deliver support aligned with their IS strategy and organisational goals. Troubleshoot hardware, software and platform issues with a solution-focused mindset. Provide remote, telephone and on-site support as part of the on-call rota. Complete ad-hoc tasks to maintain a secure, stable and smooth IT environment. Systems & Infrastructure Carry out routine maintenance, backups and system checks. Manage inventory, coordinate repairs and work with suppliers. Administer security controls, documentation and policies across our systems. Support the procurement and delivery of equipment and services. Provide weekly updates to the Information Systems Manager. Analysis & Improvement Analyse incidents, requests and change requirements. Document systems, procedures and technical solutions. Assess new technologies to improve performance and scalability. Contribute to departmental reporting and continuous improvement. Share knowledge across teams to support a strong One Team environment. Security & Compliance Follow IT security policies and least-privilege principles. Maintain accurate hardware and software asset records. Support incident triage, investigation and remediation activities. Document all security activity and contribute to threat-hunting initiatives. Balance risk and operational continuity in all security decisions. Training & Development Stay up to date with technical training and professional development. Support training for colleagues, end users and new starters. What You ll Bring Essential Proven experience in an Infrastructure or Network Support role. Strong understanding of incident, problem and change management using ITSM tools. Ability to restore service quickly while working towards root cause fixes. Excellent experience supporting Microsoft Windows desktops and servers. Strong knowledge of Exchange, M365, SharePoint Online, Teams and Intune. Solid understanding of TCP/IP, DNS, DHCP, Active Directory & Group Policy. Experience with DFS, networking, replication, and Veeam Backup & Replication. Working knowledge of SQL Server and PowerShell. Experience managing VMware environments. Familiarity with remote support tools (Splashtop, NinjaOne, PRTG). High-quality communication and documentation skills. Understanding of SLAs, OLAs and KPIs. Ability to train, mentor and share knowledge effectively. Desirable Certifications in Microsoft OS, Linux, Azure, AWS, VMware or M365. Experience with Extreme switches and networking. Experience with HP systems, SAN storage or firewall administration. Personal Qualities A positive, confident and customer-focused attitude, with a genuine desire to support colleagues across the wider business when issues arise. Someone who contributes positively to a collaborative team environment and actively works with others to achieve shared goals, in line with their One Team value. A natural drive to Be The Best continuously improving, staying curious, taking ownership and striving for high-quality outcomes in everything you do. Strong time management and prioritisation skills, especially in a busy and fast-moving environment. Flexible, adaptable and comfortable managing multiple tasks effectively. Commitment to high standards, integrity and Doing The Right Thing in every task. Ability to obtain Counter Terrorist Check (CTC) clearance (must have lived in UK for last 5 years Why Join them? There s never been a more exciting time to join the team. They re undergoing a major transformation as they expand and modernise their airport infrastructure creating new opportunities, investing in better technology, and shaping the future of travel for their region. By joining now, you ll play a key part in building and supporting an improved, more efficient and more resilient airport operation. You ll also be part of a friendly, ambitious organisation that genuinely invests in its people. Alongside a collaborative One Team culture, they offer a range of great benefits, including: Free on-site parking Terminal retail and hospitality discounts Generous pension scheme Life assurance Electric car salary sacrifice scheme Cycle to Work scheme Volunteer days and community initiatives Employee Assistance Programme (EAP) for wellbeing and support Working Location / Environment This role is on-site working at the heart of their operation. You will also need to be available to attend on-site out of hours when on call, ensuring they maintain essential 24/7 system resilience. REF-
SC CLEARED IT ENGINEER 5 days on site in West Kilbride, Ayrshire Provide IT hardware and software end user support. Day to Day Duties Re- imaging of laptop with a standard build Provide assistance for new starters on their first day to make sure they can logon, access the applications and demonstrate how to use Teams Provide a "Laptop Health Check" service where customers can schedule time to have their laptop checked to proactively avoid any issues Provide printer support and advice ,Microsoft Suite and basic training to users Integrating hardware replacement requests into the standard replacement process Assisting with iPad use/issues Windows 10 tablets support Mobile phones: Demonstration of functionality of handset to the users SharePoint Support Video Conferencing (VC) and Meeting Room: basic support and room checks Arranging special events, e.g. Board Meetings etc (off site support) Providing remote support for tickets where users not at the base location Skills and Experience Customer liaison skills Windows OS literate knowledge of Server OS and navigation if needed as eyes and ears for smart hands calls Experience with Active Directory Basic hardware knowledge, Laptop Keyboards, Memory, Hard drives Experience with network fault troubleshooting ,Network builds Experience with network printer installs and configuration Experience with Microsoft O365 ,VPN and remote work on machines ,Microsoft Office 365 and Azure administration
06/12/2025
Contractor
SC CLEARED IT ENGINEER 5 days on site in West Kilbride, Ayrshire Provide IT hardware and software end user support. Day to Day Duties Re- imaging of laptop with a standard build Provide assistance for new starters on their first day to make sure they can logon, access the applications and demonstrate how to use Teams Provide a "Laptop Health Check" service where customers can schedule time to have their laptop checked to proactively avoid any issues Provide printer support and advice ,Microsoft Suite and basic training to users Integrating hardware replacement requests into the standard replacement process Assisting with iPad use/issues Windows 10 tablets support Mobile phones: Demonstration of functionality of handset to the users SharePoint Support Video Conferencing (VC) and Meeting Room: basic support and room checks Arranging special events, e.g. Board Meetings etc (off site support) Providing remote support for tickets where users not at the base location Skills and Experience Customer liaison skills Windows OS literate knowledge of Server OS and navigation if needed as eyes and ears for smart hands calls Experience with Active Directory Basic hardware knowledge, Laptop Keyboards, Memory, Hard drives Experience with network fault troubleshooting ,Network builds Experience with network printer installs and configuration Experience with Microsoft O365 ,VPN and remote work on machines ,Microsoft Office 365 and Azure administration
Exciting Opportunity: Join Our Dynamic Team as an Infrastructure Engineer - End User Support Huge organisation offering extensive training and career development Based in Coventry - On-site 5 days a week Do you want to work for one of the largest companies in the UK who are investing in their technology and their people? Want to develop your career in and a supportive environment where you'll be given training from day one? Are you an IT enthusiast with a passion for delivering exceptional user experiences? If so, this could be the perfect opportunity for you! The company is seeking a talented Infrastructure Engineer to join their thriving End User Support team. What you'll be doing? As an Infrastructure Engineer, you'll take ownership of the end-to-end device lifecycle across the organisation. This will involve: Registering and tracking new hardware in the CMDB and asset management systems Building and configuring devices to meet business requirements Deploying equipment to colleagues and ensuring a smooth handover Coordinating the secure decommissioning of legacy devices with our third-party partner Providing hands-on support for colleagues during hardware setup and resolving any issues quickly You'll collaborate with teams across the business and work closely with specialists, playing a key role in delivering a successful programme and shaping process improvements along the way. Key Skills & Experience Microsoft Products: Windows 11, Teams, OneDrive, Office 365, BitLocker SCCM: Task sequences, device management, application deployments (desirable) Intune: Device management (we're transitioning from PXE to Intune) Active Directory ServiceNow (desirable) What's in It for You? Competitive salary based on experiences 28 days holiday plus bank holidays, with a holiday buy/sell scheme Annual discretionary bonus (up to 20% based on company performance) Personal pension with matched contributions Life assurance (6x annual salary) A supportive environment with training from day one and opportunities to grow your career Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
05/12/2025
Full time
Exciting Opportunity: Join Our Dynamic Team as an Infrastructure Engineer - End User Support Huge organisation offering extensive training and career development Based in Coventry - On-site 5 days a week Do you want to work for one of the largest companies in the UK who are investing in their technology and their people? Want to develop your career in and a supportive environment where you'll be given training from day one? Are you an IT enthusiast with a passion for delivering exceptional user experiences? If so, this could be the perfect opportunity for you! The company is seeking a talented Infrastructure Engineer to join their thriving End User Support team. What you'll be doing? As an Infrastructure Engineer, you'll take ownership of the end-to-end device lifecycle across the organisation. This will involve: Registering and tracking new hardware in the CMDB and asset management systems Building and configuring devices to meet business requirements Deploying equipment to colleagues and ensuring a smooth handover Coordinating the secure decommissioning of legacy devices with our third-party partner Providing hands-on support for colleagues during hardware setup and resolving any issues quickly You'll collaborate with teams across the business and work closely with specialists, playing a key role in delivering a successful programme and shaping process improvements along the way. Key Skills & Experience Microsoft Products: Windows 11, Teams, OneDrive, Office 365, BitLocker SCCM: Task sequences, device management, application deployments (desirable) Intune: Device management (we're transitioning from PXE to Intune) Active Directory ServiceNow (desirable) What's in It for You? Competitive salary based on experiences 28 days holiday plus bank holidays, with a holiday buy/sell scheme Annual discretionary bonus (up to 20% based on company performance) Personal pension with matched contributions Life assurance (6x annual salary) A supportive environment with training from day one and opportunities to grow your career Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Role : Assistant Technology Support Manager Location : Leeds, 2 days per week on site required Duration : 6-month contract Rate : Via Umbella About the Role We're looking for a skilled IT Support Engineer to join a financial services client in Leeds. This is a hands-on, client-facing role providing 1st and 2nd line IT support , helping colleagues both in the office and remotely. You'll play a key role in troubleshooting and resolving technical issues, supporting digital transformation initiatives, and helping colleagues adopt modern technologies. Key Responsibilities Provide 1st and 2nd line IT support to business users in a fast-paced environment Analyse and troubleshoot technical problems, arriving at logical solutions Respond to IT requests via multiple channels (in-person, phone, email, etc.) Prioritise, coordinate, and complete tasks within set deadlines Work effectively independently and as part of a team Support colleagues on both Windows and Mac devices, including home setups, peripherals, and network issues Invest in personal development and coach others when required Essential Skills & Experience Strong experience in 1st and 2nd line IT support Excellent problem-solving skills and logical thinking Exceptional verbal and written communication skills In-depth knowledge of Windows 11 and previous support experience Strong troubleshooting skills in Microsoft Office 365 / Office 2016 (Outlook, Word, Excel, PowerPoint) Experience with Azure Active Directory and Microsoft Endpoint Manager (MEM / Intune) Experience supporting Microsoft Managed Device (MMD) environments Experience supporting MacBooks / MacOS Experience supporting colleagues in a financial services environment Candidates will ideally show evidence of the above in their CV to be considered please click the "apply" button. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.
05/12/2025
Contractor
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Role : Assistant Technology Support Manager Location : Leeds, 2 days per week on site required Duration : 6-month contract Rate : Via Umbella About the Role We're looking for a skilled IT Support Engineer to join a financial services client in Leeds. This is a hands-on, client-facing role providing 1st and 2nd line IT support , helping colleagues both in the office and remotely. You'll play a key role in troubleshooting and resolving technical issues, supporting digital transformation initiatives, and helping colleagues adopt modern technologies. Key Responsibilities Provide 1st and 2nd line IT support to business users in a fast-paced environment Analyse and troubleshoot technical problems, arriving at logical solutions Respond to IT requests via multiple channels (in-person, phone, email, etc.) Prioritise, coordinate, and complete tasks within set deadlines Work effectively independently and as part of a team Support colleagues on both Windows and Mac devices, including home setups, peripherals, and network issues Invest in personal development and coach others when required Essential Skills & Experience Strong experience in 1st and 2nd line IT support Excellent problem-solving skills and logical thinking Exceptional verbal and written communication skills In-depth knowledge of Windows 11 and previous support experience Strong troubleshooting skills in Microsoft Office 365 / Office 2016 (Outlook, Word, Excel, PowerPoint) Experience with Azure Active Directory and Microsoft Endpoint Manager (MEM / Intune) Experience supporting Microsoft Managed Device (MMD) environments Experience supporting MacBooks / MacOS Experience supporting colleagues in a financial services environment Candidates will ideally show evidence of the above in their CV to be considered please click the "apply" button. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.
IT Support Field Engineer Borehamwood, Hertfordshire, LondonField/Office Based covering West End London and Greater London About us At Lifeline IT, our name says it all. We provide a lifeline for organisations. We pride ourselves on our in-depth strategies, truly getting to know each and every customer to give them the IT support and advice they need to get the best out of their technology.We now have a new opening for an IT Support Field Engineer to join our team at our head office in Borehamwood. What's in it for you? - Salary of up to £39,000 per annum DOE- Private Healthcare- 20 days' holiday + Bank HolidaysIf you're a talented IT professional with experience of installing and maintaining Windows Servers, network firewalls and first-class communication skills, this is an unmissable opportunity to join our successful company.We believe that the workplace is not just where you go in order to pay the bills. We want our employees to thrive in their roles, feel fulfilled each day and develop their careers to reach their full potential.That's why we provide fantastic personal and professional development opportunities. We know that our people are our biggest asset and we want each and every individual to excel.So, what are you waiting for? Apply today to become an integral part of our pioneering company. Your day to day As an IT Support Field Engineer, you'll spend your days visiting a variety of customers, forging strong relationships and providing all the IT expertise they need.This will range from desktop and server installations and IT management to system design, deployment and maintenance, ensuring there's never a dull day!These small and medium sized businesses come from as many different business sectors as you can imagine and have anything from one to over one hundred employees.Working alongside a highly skilled and like-minded team, you'll form bonds with those in different areas of the business and gain valuable experience with our leading company.You will have one to two appointments per day which will be scheduled in advance. What are we looking for? You must have experience in some of the following areas:- Microsoft Desktop (10/11) Operating Systems- Apple Mac Operating Systems- Administration of Microsoft Active Directory- Administration of Windows Server Operating system- Administration of Microsoft Exchange 2013, 2016 and/or 2019- Administration of Office 365 (Exchange, OneDrive, SharePoint Online)- Knowledge of Microsoft Azure- Knowledge of AWS (Amazon Web Services)- Virtual Technology (VMware vSphere, Hyper-V)- Networking (SonicWALL Firewalls, Cisco Switches and/or HP Switches)- Experience in supporting and/or installing Wi-Fi- Experience of any Point of Sale (POS) systems in a retail environmentSo, if you're ready to take on this exciting role as an IT Support Field Engineer, please apply via the button shown.This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.Other organisations may call this role Field IT Engineer, IT Support Engineer, Windows Support Engineer, Desktop Support Engineer, 1st Line Support Engineer, Technical Support Engineer, or Helpdesk Analyst.
05/12/2025
Full time
IT Support Field Engineer Borehamwood, Hertfordshire, LondonField/Office Based covering West End London and Greater London About us At Lifeline IT, our name says it all. We provide a lifeline for organisations. We pride ourselves on our in-depth strategies, truly getting to know each and every customer to give them the IT support and advice they need to get the best out of their technology.We now have a new opening for an IT Support Field Engineer to join our team at our head office in Borehamwood. What's in it for you? - Salary of up to £39,000 per annum DOE- Private Healthcare- 20 days' holiday + Bank HolidaysIf you're a talented IT professional with experience of installing and maintaining Windows Servers, network firewalls and first-class communication skills, this is an unmissable opportunity to join our successful company.We believe that the workplace is not just where you go in order to pay the bills. We want our employees to thrive in their roles, feel fulfilled each day and develop their careers to reach their full potential.That's why we provide fantastic personal and professional development opportunities. We know that our people are our biggest asset and we want each and every individual to excel.So, what are you waiting for? Apply today to become an integral part of our pioneering company. Your day to day As an IT Support Field Engineer, you'll spend your days visiting a variety of customers, forging strong relationships and providing all the IT expertise they need.This will range from desktop and server installations and IT management to system design, deployment and maintenance, ensuring there's never a dull day!These small and medium sized businesses come from as many different business sectors as you can imagine and have anything from one to over one hundred employees.Working alongside a highly skilled and like-minded team, you'll form bonds with those in different areas of the business and gain valuable experience with our leading company.You will have one to two appointments per day which will be scheduled in advance. What are we looking for? You must have experience in some of the following areas:- Microsoft Desktop (10/11) Operating Systems- Apple Mac Operating Systems- Administration of Microsoft Active Directory- Administration of Windows Server Operating system- Administration of Microsoft Exchange 2013, 2016 and/or 2019- Administration of Office 365 (Exchange, OneDrive, SharePoint Online)- Knowledge of Microsoft Azure- Knowledge of AWS (Amazon Web Services)- Virtual Technology (VMware vSphere, Hyper-V)- Networking (SonicWALL Firewalls, Cisco Switches and/or HP Switches)- Experience in supporting and/or installing Wi-Fi- Experience of any Point of Sale (POS) systems in a retail environmentSo, if you're ready to take on this exciting role as an IT Support Field Engineer, please apply via the button shown.This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.Other organisations may call this role Field IT Engineer, IT Support Engineer, Windows Support Engineer, Desktop Support Engineer, 1st Line Support Engineer, Technical Support Engineer, or Helpdesk Analyst.
IT Technician - Role Overview We are seeking a skilled IT Technician to provide first-line support across the business, ensuring seamless IT operations. This role involves troubleshooting technical issues, maintaining IT infrastructure, and supporting various hardware and software systems. The ideal candidate will have hands-on experience in IT support and, preferably, formal IT qualifications. This position requires travel between three local sites to provide on-site assistance. Key Requirements Essential Criteria: Experience: Minimum 2-3 years in an IT support or technician role. Technical Skills: Installation, configuration, and maintenance of desktops, laptops, and mobile devices. Application support, including Microsoft 365, Windows OS, and other business applications . Basic network troubleshooting (Wi-Fi connectivity, IP issues, etc.). User account management in Active Directory and Entra ID . IT hardware/software upgrades and repairs. Meeting room AV and peripheral support. Use of helpdesk tools to track and manage support requests. Problem-Solving: Strong analytical skills to diagnose and resolve technical issues efficiently. Customer Service: Excellent communication skills with the ability to assist non-technical users. Work Ethic: Proactive, well-organized, and capable of working independently. Desirable Criteria: IT-related certification ( CompTIA A+, Microsoft Certified, ITIL Foundation ) or a relevant degree. Experience in Manufacturing/Engineering environments. Basic scripting knowledge ( PowerShell, Python ) for automation. Exposure to cloud technologies ( Azure ). Key Responsibilities: Install, configure, and support IT hardware, including computers, laptops, mobile devices, and peripherals. Provide first-line IT support, responding to helpdesk tickets and troubleshooting issues. Support business applications, including Microsoft 365 and Windows OS . Perform basic network troubleshooting ( Wi-Fi, connectivity, and IP issues ). Manage user accounts across various IT systems ( Active Directory, Entra ID ). Handle IT onboarding and offboarding processes. Perform data backups and restorations as required. Upgrade and repair IT hardware/software as needed. Manage IT procurement, including ordering equipment and consumables. Support meeting room AV equipment and other IT peripherals. The role is office based and you need to be able to drive This is an excellent opportunity for an IT professional looking to develop their skills in a hands-on, dynamic environment.
05/12/2025
Full time
IT Technician - Role Overview We are seeking a skilled IT Technician to provide first-line support across the business, ensuring seamless IT operations. This role involves troubleshooting technical issues, maintaining IT infrastructure, and supporting various hardware and software systems. The ideal candidate will have hands-on experience in IT support and, preferably, formal IT qualifications. This position requires travel between three local sites to provide on-site assistance. Key Requirements Essential Criteria: Experience: Minimum 2-3 years in an IT support or technician role. Technical Skills: Installation, configuration, and maintenance of desktops, laptops, and mobile devices. Application support, including Microsoft 365, Windows OS, and other business applications . Basic network troubleshooting (Wi-Fi connectivity, IP issues, etc.). User account management in Active Directory and Entra ID . IT hardware/software upgrades and repairs. Meeting room AV and peripheral support. Use of helpdesk tools to track and manage support requests. Problem-Solving: Strong analytical skills to diagnose and resolve technical issues efficiently. Customer Service: Excellent communication skills with the ability to assist non-technical users. Work Ethic: Proactive, well-organized, and capable of working independently. Desirable Criteria: IT-related certification ( CompTIA A+, Microsoft Certified, ITIL Foundation ) or a relevant degree. Experience in Manufacturing/Engineering environments. Basic scripting knowledge ( PowerShell, Python ) for automation. Exposure to cloud technologies ( Azure ). Key Responsibilities: Install, configure, and support IT hardware, including computers, laptops, mobile devices, and peripherals. Provide first-line IT support, responding to helpdesk tickets and troubleshooting issues. Support business applications, including Microsoft 365 and Windows OS . Perform basic network troubleshooting ( Wi-Fi, connectivity, and IP issues ). Manage user accounts across various IT systems ( Active Directory, Entra ID ). Handle IT onboarding and offboarding processes. Perform data backups and restorations as required. Upgrade and repair IT hardware/software as needed. Manage IT procurement, including ordering equipment and consumables. Support meeting room AV equipment and other IT peripherals. The role is office based and you need to be able to drive This is an excellent opportunity for an IT professional looking to develop their skills in a hands-on, dynamic environment.
About Us: We're not your typical MSP. As a second-generation Managed Service Provider (MSP) born from the expertise of industry veterans, we're crafting a new narrative in the UK tech scene. Our team, akin to the Navy SEALs of the tech world, consists of elite operators who've excelled in larger MSP environments but yearned for something more. At Synextra, we've spent 10+ transformative years building a company that's small by design but colossal in impact, guided by a technical leader whose vision is always client-first. We are currently looking for a skilled and enthusiastic Senior Cloud Infrastructure Engineer to join our dynamic technical team. You can expect to work with the latest technology and leading brands in a team where everyone has a passion for technology. This will be a hands-on, fast-paced role where there will be endless opportunities to develop new skills and get involved in projects across the business. About you: A highly ambitious, energetic and hands-on Azure cloud-native engineer, who works as well in a team as you can alone. Thrives in a fast-paced, loosely structured start-up environment where extra effort and a high quality of work won't go unrecognised. Eager to work fast, iterate quickly and with a drive for excellence in everything they do. Excited to be able to constantly work with and learn new technologies. About the role: At least 90% of BAU will operate across the full Azure suite (see essential skills for key areas of interest). The remaining BAU will cover a multitude of enterprise-level MSP and ISP technologies (Such as Windows Server, Active Directory, M365 etc.) No two days will be the same; different technologies, challenges and opportunities will always be present. Occasional project-based work. Help lead the 5 support provided by the Cloud Infrastructure team as one of a few key senior team members. Mentor the junior team members to continue their technical development and provide feedback to help shape their growth and progression. Out of hours work is involved (on-call, overtime). Working from our modern office workplace on-site in Warrington, 8.5h/day, Mon-Fri What you gain: A rare chance to help an Expertise-driven MSP continue to grow and provide excellence under the technical vision of the founding team. Exposure to an extreme amount of core and cutting-edge cloud native technologies across dozens of SMEs. Mentorship for your own development from the Lead Engineers with the Cloud Infrastructure, Cloud Platform and Cloud Consultancy teams. Collaboration with an ambitious team of industry experts who are always trying to push the company, and each other to deliver the best solutions possible. Essential skills required: Expert with Azure IaaS services including but not limited to; Virtual Machines, Azure Networking (VNETs, VWAN, Azure Firewall), relevant backup and DR services (Azure Backup, Azure Site Recovery, Veeam). Experienced with Azure PaaS services such as App Services, Azure Front Door, Azure Data Factory, Azure SQL and more. Exposure to IAC (Terraform, Bicep) would be advantageous. Exposure to Azure's development and data services; Azure DevOps, Azure APIM, Azure Fabric, Azure Databricks, etc. Expert understanding of Active Directory & Windows Server. Strong understanding of core cybersecurity principles including least privilege access, zero-trust networking and defence in depth. Solid understanding of virtual desktop infrastructure and direct experience working with Azure Virtual Desktop and FSLogix. Experience in a customer-facing technical role dealing with both technical and non-technical stakeholders. Perks & Benefits: Great office location, free parking, plenty of on-campus amenities. Stylish breakout spaces, pool table, games console, premium coffee, fruit, snacks and soft drinks. Comprehensive benefits including private healthcare, dental cover, and more. A Garmin smartwatch to prioritise health and fitness. Perkbox employee benefits platform A culture that celebrates success, encourages innovation, and supports your professional and personal growth Are you the game changer we are looking for? If this sounds like the challenge you've been waiting for, we're excited to hear from you. Reach out to us, and schedule your chat with our team.
05/12/2025
Full time
About Us: We're not your typical MSP. As a second-generation Managed Service Provider (MSP) born from the expertise of industry veterans, we're crafting a new narrative in the UK tech scene. Our team, akin to the Navy SEALs of the tech world, consists of elite operators who've excelled in larger MSP environments but yearned for something more. At Synextra, we've spent 10+ transformative years building a company that's small by design but colossal in impact, guided by a technical leader whose vision is always client-first. We are currently looking for a skilled and enthusiastic Senior Cloud Infrastructure Engineer to join our dynamic technical team. You can expect to work with the latest technology and leading brands in a team where everyone has a passion for technology. This will be a hands-on, fast-paced role where there will be endless opportunities to develop new skills and get involved in projects across the business. About you: A highly ambitious, energetic and hands-on Azure cloud-native engineer, who works as well in a team as you can alone. Thrives in a fast-paced, loosely structured start-up environment where extra effort and a high quality of work won't go unrecognised. Eager to work fast, iterate quickly and with a drive for excellence in everything they do. Excited to be able to constantly work with and learn new technologies. About the role: At least 90% of BAU will operate across the full Azure suite (see essential skills for key areas of interest). The remaining BAU will cover a multitude of enterprise-level MSP and ISP technologies (Such as Windows Server, Active Directory, M365 etc.) No two days will be the same; different technologies, challenges and opportunities will always be present. Occasional project-based work. Help lead the 5 support provided by the Cloud Infrastructure team as one of a few key senior team members. Mentor the junior team members to continue their technical development and provide feedback to help shape their growth and progression. Out of hours work is involved (on-call, overtime). Working from our modern office workplace on-site in Warrington, 8.5h/day, Mon-Fri What you gain: A rare chance to help an Expertise-driven MSP continue to grow and provide excellence under the technical vision of the founding team. Exposure to an extreme amount of core and cutting-edge cloud native technologies across dozens of SMEs. Mentorship for your own development from the Lead Engineers with the Cloud Infrastructure, Cloud Platform and Cloud Consultancy teams. Collaboration with an ambitious team of industry experts who are always trying to push the company, and each other to deliver the best solutions possible. Essential skills required: Expert with Azure IaaS services including but not limited to; Virtual Machines, Azure Networking (VNETs, VWAN, Azure Firewall), relevant backup and DR services (Azure Backup, Azure Site Recovery, Veeam). Experienced with Azure PaaS services such as App Services, Azure Front Door, Azure Data Factory, Azure SQL and more. Exposure to IAC (Terraform, Bicep) would be advantageous. Exposure to Azure's development and data services; Azure DevOps, Azure APIM, Azure Fabric, Azure Databricks, etc. Expert understanding of Active Directory & Windows Server. Strong understanding of core cybersecurity principles including least privilege access, zero-trust networking and defence in depth. Solid understanding of virtual desktop infrastructure and direct experience working with Azure Virtual Desktop and FSLogix. Experience in a customer-facing technical role dealing with both technical and non-technical stakeholders. Perks & Benefits: Great office location, free parking, plenty of on-campus amenities. Stylish breakout spaces, pool table, games console, premium coffee, fruit, snacks and soft drinks. Comprehensive benefits including private healthcare, dental cover, and more. A Garmin smartwatch to prioritise health and fitness. Perkbox employee benefits platform A culture that celebrates success, encourages innovation, and supports your professional and personal growth Are you the game changer we are looking for? If this sounds like the challenge you've been waiting for, we're excited to hear from you. Reach out to us, and schedule your chat with our team.
Are you passionate about delivering exceptional service to customers? We're seeking a skilled an IT Field Service Engineer to join our team in Chesterfield. Your role will be pivotal in ensuring the smooth operation of ICT & AV equipment at client sites through preventative maintenance, repairs, and expert support. The role will predominantly be working with our education partners, so it may be of interest to someone who has a knowledge of working with schools and has an interest in making a difference to the use of technology in education. Benefits of Working with Us: Annual Leave: We offer 20 days annual leave per year increasing 1 day per year up to a maximum of 25. In addition to this we close the business down over the school Christmas holidays - the team have to hold 3 days of their allowance back but get 2 weeks off fully paid (this normally accounts for an additional 7 -8 days paid holiday) Private Medical Insurance (PMI): It includes mental health wellbeing cover & Gym membership discounts Mileage Allowance: Provided for business travel Uniform: Provided for employees Flexible Working: Championing a flexible working approach for all employees Key Responsibilities: Collaborate with the service department team to conduct preventative maintenance visits and repairs on ICT & AV equipment at client sites Install and monitor classroom equipment, maintaining efficient maintenance schedules, warranty logs, and repair arrangements Ensure licensing checks are conducted in accordance with service level agreements Provide advice, support, and handover information to clients and, when necessary, pupils on-site Liaise with third-party suppliers and provide support for complex client issues Assist clients and staff with new product demonstrations and training on hardware and software Create backups on-site for clients and manage security measures and protection protocols for internet browsing Perform basic scheduled maintenance on audiovisual equipment and conduct fault finding with peripherals, offering remote 1st and 2nd line support Manage server and network operations both on-site and remotely, including installation of new cabling and decommissioning of redundant equipment and cabling Skills and Experience: Proficiency in Windows servers and strong MS Office skills with knowledge of O365 Comfortable using all versions of Windows and experience with Network Security Technologies Familiarity with Hyper V / VM ware, Active Directory, Group Policy Management, DNS Configuration, and DHCP Configuration Additional practical experience with WSUS Management, MDT / WDS capture, and Antivirus knowledge is advantageous Knowledge of routers, switches, iPad Deployment Solutions, and Apple Network Configuration is desirable Ability to diagnose failures, take corrective action, and repair on-site Attributes: Self-starter with the ability to drive projects to completion independently Excellent interpersonal skills with a strong focus on customer service Maintains professional standards of quality of work, personal presentation, and conduct Collaborative team player with a customer-focused mindset Flexible and adaptable to changing priorities and tasks Join Us: If you're ready to take your career to the next level and be part of a dynamic team committed to excellence, we want to hear from you! Please submit your CV to the link provided & we will be in direct contact. Don't miss this opportunity to make a difference in the field of ICT & AV equipment services!
05/12/2025
Full time
Are you passionate about delivering exceptional service to customers? We're seeking a skilled an IT Field Service Engineer to join our team in Chesterfield. Your role will be pivotal in ensuring the smooth operation of ICT & AV equipment at client sites through preventative maintenance, repairs, and expert support. The role will predominantly be working with our education partners, so it may be of interest to someone who has a knowledge of working with schools and has an interest in making a difference to the use of technology in education. Benefits of Working with Us: Annual Leave: We offer 20 days annual leave per year increasing 1 day per year up to a maximum of 25. In addition to this we close the business down over the school Christmas holidays - the team have to hold 3 days of their allowance back but get 2 weeks off fully paid (this normally accounts for an additional 7 -8 days paid holiday) Private Medical Insurance (PMI): It includes mental health wellbeing cover & Gym membership discounts Mileage Allowance: Provided for business travel Uniform: Provided for employees Flexible Working: Championing a flexible working approach for all employees Key Responsibilities: Collaborate with the service department team to conduct preventative maintenance visits and repairs on ICT & AV equipment at client sites Install and monitor classroom equipment, maintaining efficient maintenance schedules, warranty logs, and repair arrangements Ensure licensing checks are conducted in accordance with service level agreements Provide advice, support, and handover information to clients and, when necessary, pupils on-site Liaise with third-party suppliers and provide support for complex client issues Assist clients and staff with new product demonstrations and training on hardware and software Create backups on-site for clients and manage security measures and protection protocols for internet browsing Perform basic scheduled maintenance on audiovisual equipment and conduct fault finding with peripherals, offering remote 1st and 2nd line support Manage server and network operations both on-site and remotely, including installation of new cabling and decommissioning of redundant equipment and cabling Skills and Experience: Proficiency in Windows servers and strong MS Office skills with knowledge of O365 Comfortable using all versions of Windows and experience with Network Security Technologies Familiarity with Hyper V / VM ware, Active Directory, Group Policy Management, DNS Configuration, and DHCP Configuration Additional practical experience with WSUS Management, MDT / WDS capture, and Antivirus knowledge is advantageous Knowledge of routers, switches, iPad Deployment Solutions, and Apple Network Configuration is desirable Ability to diagnose failures, take corrective action, and repair on-site Attributes: Self-starter with the ability to drive projects to completion independently Excellent interpersonal skills with a strong focus on customer service Maintains professional standards of quality of work, personal presentation, and conduct Collaborative team player with a customer-focused mindset Flexible and adaptable to changing priorities and tasks Join Us: If you're ready to take your career to the next level and be part of a dynamic team committed to excellence, we want to hear from you! Please submit your CV to the link provided & we will be in direct contact. Don't miss this opportunity to make a difference in the field of ICT & AV equipment services!
Location: Office based Leeds City Centre Salary: £34,000 - £37,500 a year Are you an experienced IT professional who thrives on building robust, secure, and scalable infrastructure? Our client is an award-winning law firm with a strong focus on technology and innovation. As they continue to invest in their infrastructure, they have an excellent new opportunity for an experienced Second Line Network Infrastructure Engineer to join their growing IT Operations Team.This is a hands-on role where you'll play a key part in keeping systems secure, resilient, and future-ready, helping the business deliver exceptional service with technology at its core.From day one, you'll be involved in important projects from planning to delivery, working across cloud, network, and server environments to ensure the IT operations are secure, efficient, and built to scale. What you'll be doing: Supporting Microsoft-based infrastructure and business applications Managing LAN/WAN networks, routers, and firewalls (Meraki, SonicWALL) Maintaining and evolving our Azure cloud platform and Citrix environment Leading infrastructure projects and implementing new technologies Monitoring systems, responding to alerts, and troubleshooting issues Maintaining network and endpoint security, including patching Participating in a paid on-call rota and monthly patching (paid as overtime) What they are looking for: At least 3 years' experience in IT infrastructure, systems administration, or cloud engineering Strong knowledge of Windows Server (2022/2025), Windows 11, and Active Directory Experience with Microsoft Azure, VMware, and Kubernetes Networking expertise (LAN/WAN, routers, firewalls) Hands-on knowledge of Linux (Ubuntu), SQL Server (2022), and MS Exchange (2019) Familiarity with Dell PowerStore or similar storage solutions How they work: A hands-on team that thrives on solving problems and making technology work smarter for the business. You'll collaborate with talented colleagues across IT and the wider business, working with modern platforms and tools to deliver secure, reliable, and high-performing systems.You'll thrive if you're curious about new technologies, enjoy taking ownership of projects, and want to see the real impact of your work in a fast-paced, growing organisation. Schedule: Monday to Friday, 8:30am to 4:00pmOccasional out-of-hours support (paid overtime) Leeds office You'll be based at their modern office in Leeds, conveniently located just off Junction 3 of the M621. For those driving, they offer free on-site parking, making commuting by car hassle-free. Also well connected by public transport, with major bus routes including the 2, 3, 24, 116, 200, 201, 202, 203, and X10 stopping right outside the office. Leeds Train Station is just a 10-minute walk away, and for those who prefer to cycle, they provide secure cycle storage. Rewarding your commitment and success, including: Lifestyle Rewards 35 hour working week 27 days of annual leave + bank holidays, as well as paid leave on your birthday and additional paid leave on Christmas Eve and New Year's Eve when falling on a weekday Flexible holiday policy: use, buy and sell up to 5 days' worth of holiday, dependent on length of service, as well as enjoy flexibility as some holiday allowance can used by the hour Extra holiday for length of service: 1 extra day earned following your 2nd, 3rd and 4th year of service Enhanced maternity, paternity and adoption pay Business-casual dress code Financial Rewards Monthly and quarterly bonus based on attendance and punctualityDeath in service benefit: 6 times annual salaryIncome protection: receive 75% of your salary for up to two years if you're unable to work (subject to eligibility criteria)My Staff Shop: access a range of discounts and savings at UK retailersTravel support: free parking, bus discounts and cycling facilitiesLeeds Credit Union: access to preferential ratesContributory pension scheme Personal Growth Rewards Learn and Earn: top up your income by investing in your personal and professional development outside of working hours Learning and Development allowance: paid time to learn during working hoursProfessional qualifications: financial and study support Health Rewards Free gym membershipOn Site GP: access to a specialist prescribing GP who comes on-site fortnightlyVirtual GP: access to virtual 24/7 prescribing GP for you and your familyPhysiotherapist: access to a specialist physiotherapist who comes on site monthlyHealth cash back plan: over £3,000 to manage your well-being, including dental, optical and physiotherapy, helping you to be healthy and at your bestEmployee assistance programme: 24/7 helpline, including up to 8 free counselling sessionsEarly intervention: support for colleagues who are experiencing health issues to support them staying in or returning to work Engagement Rewards Colleague events: parties, darts, bowling, axe throwing and laser quest, to name just a few!Regular charity fundraising including fun games, street food, raffles, auctions and more
05/12/2025
Full time
Location: Office based Leeds City Centre Salary: £34,000 - £37,500 a year Are you an experienced IT professional who thrives on building robust, secure, and scalable infrastructure? Our client is an award-winning law firm with a strong focus on technology and innovation. As they continue to invest in their infrastructure, they have an excellent new opportunity for an experienced Second Line Network Infrastructure Engineer to join their growing IT Operations Team.This is a hands-on role where you'll play a key part in keeping systems secure, resilient, and future-ready, helping the business deliver exceptional service with technology at its core.From day one, you'll be involved in important projects from planning to delivery, working across cloud, network, and server environments to ensure the IT operations are secure, efficient, and built to scale. What you'll be doing: Supporting Microsoft-based infrastructure and business applications Managing LAN/WAN networks, routers, and firewalls (Meraki, SonicWALL) Maintaining and evolving our Azure cloud platform and Citrix environment Leading infrastructure projects and implementing new technologies Monitoring systems, responding to alerts, and troubleshooting issues Maintaining network and endpoint security, including patching Participating in a paid on-call rota and monthly patching (paid as overtime) What they are looking for: At least 3 years' experience in IT infrastructure, systems administration, or cloud engineering Strong knowledge of Windows Server (2022/2025), Windows 11, and Active Directory Experience with Microsoft Azure, VMware, and Kubernetes Networking expertise (LAN/WAN, routers, firewalls) Hands-on knowledge of Linux (Ubuntu), SQL Server (2022), and MS Exchange (2019) Familiarity with Dell PowerStore or similar storage solutions How they work: A hands-on team that thrives on solving problems and making technology work smarter for the business. You'll collaborate with talented colleagues across IT and the wider business, working with modern platforms and tools to deliver secure, reliable, and high-performing systems.You'll thrive if you're curious about new technologies, enjoy taking ownership of projects, and want to see the real impact of your work in a fast-paced, growing organisation. Schedule: Monday to Friday, 8:30am to 4:00pmOccasional out-of-hours support (paid overtime) Leeds office You'll be based at their modern office in Leeds, conveniently located just off Junction 3 of the M621. For those driving, they offer free on-site parking, making commuting by car hassle-free. Also well connected by public transport, with major bus routes including the 2, 3, 24, 116, 200, 201, 202, 203, and X10 stopping right outside the office. Leeds Train Station is just a 10-minute walk away, and for those who prefer to cycle, they provide secure cycle storage. Rewarding your commitment and success, including: Lifestyle Rewards 35 hour working week 27 days of annual leave + bank holidays, as well as paid leave on your birthday and additional paid leave on Christmas Eve and New Year's Eve when falling on a weekday Flexible holiday policy: use, buy and sell up to 5 days' worth of holiday, dependent on length of service, as well as enjoy flexibility as some holiday allowance can used by the hour Extra holiday for length of service: 1 extra day earned following your 2nd, 3rd and 4th year of service Enhanced maternity, paternity and adoption pay Business-casual dress code Financial Rewards Monthly and quarterly bonus based on attendance and punctualityDeath in service benefit: 6 times annual salaryIncome protection: receive 75% of your salary for up to two years if you're unable to work (subject to eligibility criteria)My Staff Shop: access a range of discounts and savings at UK retailersTravel support: free parking, bus discounts and cycling facilitiesLeeds Credit Union: access to preferential ratesContributory pension scheme Personal Growth Rewards Learn and Earn: top up your income by investing in your personal and professional development outside of working hours Learning and Development allowance: paid time to learn during working hoursProfessional qualifications: financial and study support Health Rewards Free gym membershipOn Site GP: access to a specialist prescribing GP who comes on-site fortnightlyVirtual GP: access to virtual 24/7 prescribing GP for you and your familyPhysiotherapist: access to a specialist physiotherapist who comes on site monthlyHealth cash back plan: over £3,000 to manage your well-being, including dental, optical and physiotherapy, helping you to be healthy and at your bestEmployee assistance programme: 24/7 helpline, including up to 8 free counselling sessionsEarly intervention: support for colleagues who are experiencing health issues to support them staying in or returning to work Engagement Rewards Colleague events: parties, darts, bowling, axe throwing and laser quest, to name just a few!Regular charity fundraising including fun games, street food, raffles, auctions and more
