122 jobs found

Reed Technology is partnering with a leading public-sector organisation to recruit a Senior UX Researcher for an innovative digital transformation project. This role will lead end-to-end service design and research activities , ensuring solutions are inclusive, accessible, and grounded in user insight. Key Responsibilities: Partner with Product Managers and other involved stakeholders to define research objectives and the UX roadmap. Conduct qualitative and quantitative user research to uncover needs, pain points, and motivations. Map and visualise customer journeys and service blueprints to identify improvement opportunities. Design new or enhanced services that deliver measurable value. Create low and high fidelity prototypes based on existing design patterns. Provide UX feedback to an Agile delivery team to compliment sprint cycles. Build and maintain relationships with external stakeholders. Required Skills & Qualifications Proven experience in user research (qualitative & quantitative) and service design. Strong ability to map customer journeys and develop service blueprints. Expertise in inclusive and accessible design practices. Skilled in prototyping (low/high fidelity) and familiar with service design principles. Solid understanding of GDPR and research ethics. Ideally with Axure RP experience. Benefits 6-month initial contract £400 to £450 / day (Outside IR35) Hybrid working model (Edinburgh or Glasgow)

Software Engineer - SC Cleared 600 - 680 a day (Inside IR35) Location : Woking Hybrid - 3 days a week on site Duration: 6 months Clearance: SC Clearance required You will join a consultancy delivering digital transformation to the MoD. Areas of Responsibility: Writing clean, secure code following a test-driven approach Create code that is open by default and easy for others to reuse Translate logical designs into physical designs Produce detailed designs Effectively document all work using required standards, methods and tools, including prototyping tools where appropriate Work with well understood and emerging technologies and identify appropriate patterns Integrating API / UI components with existing data stores and APIs Maintain and develop existing architectural components including Data Ingest, Data Stores and REST APIs Participate in sprint ceremonies with the agile team, attending daily stand-ups, epic decomposition, demos and planning sessions. Assist the wider team to understand upcoming API features and their impact on Collaborate with user researchers and can represent users internally Explain the difference between user needs and the desires of the user Skills and Experience Required: Programming languages such as C#, JavaScript, Python or Java Front end frameworks - at least one of AngularJS / React / VueJS / Windows infrastructure - IIS, Windows Server Understanding of relational databases (e.g., SQL Server) Experience with containerisation - Docker and K8s Scripting languages - Bash or PowerShell

Software Engineer - SC Cleared 600 - 680 a day (Inside IR35) Location : Southampton Hybrid - 3 days a week on site Duration: 6 months Clearance: SC Clearance required You will join a consultancy delivering digital transformation to the MoD. Areas of Responsibility: Writing clean, secure code following a test-driven approach Create code that is open by default and easy for others to reuse Translate logical designs into physical designs Produce detailed designs Effectively document all work using required standards, methods and tools, including prototyping tools where appropriate Work with well understood and emerging technologies and identify appropriate patterns Integrating API / UI components with existing data stores and APIs Maintain and develop existing architectural components including Data Ingest, Data Stores and REST APIs Participate in sprint ceremonies with the agile team, attending daily stand-ups, epic decomposition, demos and planning sessions. Assist the wider team to understand upcoming API features and their impact on Collaborate with user researchers and can represent users internally Explain the difference between user needs and the desires of the user Skills and Experience Required: Programming languages such as C#, JavaScript, Python or Java Front end frameworks - at least one of AngularJS / React / VueJS / Windows infrastructure - IIS, Windows Server Understanding of relational databases (e.g., SQL Server) Experience with containerisation - Docker and K8s Scripting languages - Bash or PowerShell

Senior Business Analyst - 6 Month Contract (Inside IR35) Location: London, Bristol or Manchester - hybrid working (travel to site required twice monthly) Duration: 6 months initially Clearance Required: BPSS Rate: £600 - £650 daily (Inside IR35) About the Role We're seeking a highly skilled Senior Business Analyst to lead strategic initiatives within a high-impact digital transformation programme. This is a fantastic opportunity to work at the heart of government change, driving service improvement and innovation across multiple projects. You'll be responsible for shaping business analysis practices, mentoring others, and managing stakeholder relationships across departments. The role involves working in agile environments, contributing to service design, and supporting procurement and supplier engagement processes. Key Responsibilities Lead investigative work into problems and opportunities in existing and new services Analyse complex data to produce actionable insights and recommendations Define and manage business requirements across high-complexity change initiatives Model business processes and contribute to target operating models Collaborate with delivery teams to scope MVPs and visualise outcomes Support supplier selection and procurement processes Champion user needs and collaborate with user researchers Mentor junior analysts and contribute to communities of practice Essential Skills & Experience 5+ years in Business Analysis or Project Management Strong stakeholder engagement and communication skills Proven experience in requirements gathering and process improvement Agile delivery experience Supplier and procurement management Analytical mindset with experience in data visualisation (PowerBI desirable) Awareness of generative AI tools (e.g., ChatGPT, Copilot) Desirable Experience in government or public sector programmes Business Analysis or Project Management certifications Experience in change and adoption phases of delivery Why Apply? This is a chance to contribute to meaningful public service transformation, working with a collaborative and forward-thinking team. You'll be part of a programme that values innovation, user focus, and strategic thinking.

DevOps Software Engineer 600 - 680 a day (Inside IR35) Location : Southampton Hybrid - 3 days a week on site Duration: 6 months Clearance: SC Clearance required You will join a consultancy delivering digital transformation to the MoD. Areas of Responsibility: Writing clean, secure code following a test-driven approach Create code that is open by default and easy for others to reuse Translate logical designs into physical designs Produce detailed designs Effectively document all work using required standards, methods and tools, including prototyping tools where appropriate Work with well understood and emerging technologies and identify appropriate patterns Integrating API / UI components with existing data stores and APIs Maintain and develop existing architectural components including Data Ingest, Data Stores and REST APIs Participate in sprint ceremonies with the agile team, attending daily stand-ups, epic decomposition, demos and planning sessions. Assist the wider team to understand upcoming API features and their impact on Collaborate with user researchers and can represent users internally Explain the difference between user needs and the desires of the user Skills and Experience Required: Programming languages such as C#, JavaScript, Python or Java Front end frameworks - at least one of AngularJS / React / VueJS / Windows infrastructure - IIS, Windows Server Understanding of relational databases (e.g., SQL Server) Experience with containerisation - Docker and K8s Scripting languages - Bash or PowerShell

Digital Product Owner / Product Owner / Ecommerce Product Owner We're looking for a digitally focused Product Owner to lead the evolution of our clients customer-facing My Account experience. You'll be responsible for shaping and delivering new features, improvements, and front-end enhancements that make our clients customers' journeys easier, faster and more intuitive. You will work at the centre of a cross-functional delivery team , collaborating with UX designers, developers, business analysts, and key stakeholders to ensure all changes are aligned with customer needs, technical feasibility, and strategic business goals. This is a hands-on role for someone who thrives on turning insight into action and driving meaningful product improvements. What You'll Be Doing Own and prioritise the My Account product roadmap , ensuring clear alignment with business and digital strategy. Translate customer data, insight, and business requirements into clear user stories, acceptance criteria, and feature specifications . Work closely with UX researchers and designers to deliver intuitive, customer-centric front-end experiences . Collaborate daily with developers and QA to refine stories, remove blockers, and deliver high-quality increments. Facilitate backlog grooming, sprint planning, reviews, and retrospectives. Monitor product performance, identify opportunities for optimisation, and drive continuous improvement. Act as the voice of the customer within the squad and champion digital best practice. Build strong relationships with stakeholders across the business to ensure alignment and transparency on progress and priorities. What We're Looking For Proven experience as a Product Owner or similar role working on digital products (preferably customer portals or account management journeys). Strong understanding of front-end development , UX principles, and responsive design. Experience working in Agile environments with cross-functional delivery teams. Excellent communication and stakeholder-management skills, with the ability to translate complexity into clarity. Strong prioritisation, decision-making, and problem-solving capability. Comfortable owning the backlog and making informed trade-off decisions. Passion for creating seamless, impactful customer experiences. Nice to Have Experience with customer identity / authentication journeys. Familiarity with analytics platforms and using data to drive decisions. Background in e-commerce, financial services, utilities, telco, or subscription-based business models. Why Join Us? A genuine opportunity to shape a product used by thousands of customers every day. Real ownership and autonomy to deliver meaningful change Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.

Senior Front-End/UX Developer - National Security - eDV Cleared Role: Senior Front-End/UX Developer Location: Gloucester Security Clearance: Enhanced DV Clearance Salary: £70,000 - £90,000 About the Role We're looking for an experienced Front-End Engineer with strong UX capability to join a secure delivery team building user-centric digital services for high-priority government programmes. You'll shape and deliver intuitive, accessible, and performant interfaces that support mission-critical operations in sensitive environments. Working closely with researchers, product teams, and technical specialists, you'll take responsibility for designing, prototyping, and implementing front-end solutions that balance usability, accessibility, security, and performance constraints. You'll be involved across the full lifecycle - from early discovery and iterative design through to engineering, testing, and optimisation within secure cloud and on-premise environments. What You'll Do Plan and conduct user-centred design activities including sketching, wireframes, prototypes, journey mapping, and feedback loops. Translate research findings into clean, intuitive UI designs aligned to government or project-specific UX guidelines. Create and maintain component libraries, design systems, and reusable front-end patterns. Build high-quality front-end applications using modern frameworks (React / Angular / Vue) with TypeScript or JavaScript. Implement responsive, accessible (WCAG 2.1 AA) and high-performance interfaces suitable for restricted or low-bandwidth environments. Integrate UIs with backend APIs, microservices, and real-time data sources. Optimise front-end applications for speed, accessibility, and security-hardening requirements. Collaborate with multidisciplinary Agile teams, contributing to ceremonies, peer reviews, and backlog refinement. Work closely with developers, testers, user researchers, and architects to ensure seamless end-to-end delivery. About You We're particularly keen to speak with Developers who can blend strong engineering skills with a solid understanding of UX principles: Significant experience building modern front-end applications using React, Angular, or Vue. Strong capability with HTML5, CSS/SASS, JavaScript, TypeScript, and responsive design. Demonstrable UX experience: wireframing, prototyping, user flows, interaction design, and usability. Confident applying accessibility and inclusive design standards (e.g., WCAG 2.1 AA). Experience integrating with RESTful APIs and handling JSON-based data exchanges. Familiarity with Agile delivery (Scrum/Kanban) and collaborative engineering practices. Understanding of Secure by Design principles and delivering solutions within regulated or sensitive environments. Security Requirements Due to the nature of the work, current eDV Clearance is essential . Unfortunately, applicants without active eDV clearance cannot be considered.

Senior UX/Product Designer - Banking, Figma sought by leading investment bank based in the city of London. Inside Ir35 - 3 days a week onsite Looking for Digital Product Designer to Senior Digital Product Designer you are a collaborative team player with the ability to solve complex people problems.You are comfortable with owning user journeys, implementing high quality solutions and communicating your design rationale clearly.You advocate for users throughout the design process, ensuring their needs and perspectives are prioritized in every aspect of product development.You are dedicated to designing inclusive, accessible products that blend business needs with technical innovation. Deliver high-quality end-to-end designs for web and mobile applications that are simple and intuitive. Ideate on short to medium term design and product strategies alongside the product team. Present thoughtful design solutions to product teams, articulating your design rationale effectively. Provide day-to-day mentorship to other designers, helping them navigate design challenges and grow in their roles. Promote the use of a design system amongst designers, developers and other participants. Collaborate with product managers, UX researchers, and engineers to align designs with business goals and user needs. Learn, adapt and introduce new design methodologies, tools, and trends. What do you need to succeed? Must have: Deep knowledge in 2-3 key areas: building complex user flows, visual design, accessible and inclusive design, responsive design, design systems, strategic product thinking, information architecture and/or growth design. A minimum of 3 years of experience in designing interfaces across web and mobile apps. A portfolio showcasing UI/UX design work and problem solving skills. Fluency in Figma and prototyping tools Nice-to-have : Experience working on internal tools or enterprise-level products. Experience working with design systems. Familiarity with UX research methods and integrating insights to shape design decisions. Experience with UX writing or copywriting. Please apply within for further details or call on Alex ReederHarvey Nash Finance & Banking To From Record Yes No Always use these settings

Our Defence client are looking for a User Researcher / BA to support user research and adoption studies for the AI projects, driving solutions which are usable, valuable, and aligned with Defence user needs, while informing product and service design through structured insights and benefits assessments. Plan and conduct qualitative and quantitative user research (e.g., interviews, surveys, usability testing). (NB - the Supplier will not collect personal data as part of these activities) Collaborate with Product, Service, and Engineering teams to translate insights into actionable improvements. Conduct benefits assessments to measure impact and value delivered. Present findings to stakeholders to inform programme-level decision-making. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.

Location Exeter, South West England, EX1 3PB About the job Job summary The Met Office is delighted to open our advertising for Industrial Placements 2026. This is an exciting opportunity to join the Met Office on a 12-month Year in Industry placement, commencing at the start of July 2026, developing your skills and knowledge and ensuring you gain the most value possible from your experience with us. You will have the opportunity to network with our cohort of Industrial Placements all over the Met Office and understand what career opportunities are on offer at the Met Office after you graduate. We're looking for a Interaction Designer Industrial Placement 2026 to help us make a difference to our planet. As our Interaction Designer Industrial Placement 2026 , the job may be suitable for hybrid working, which is where an employee works part of the week in the office and part of the week from home. This is a voluntary, non-contractual arrangement and the location advertised will be your contractual place of work. As an Industrial Placement, we would expect you to attend the office once a week as a minimum. Our opportunity is full time, 37 hours per week. Our people are at the heart of what we do and we'll do our best to agree a working pattern that works for everyone. World changing work From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries and government to make better decisions to stay safe and thrive. This is the Met Office. This is who we are. We're a force for good - focusing on our environmental and social impact We're experts by nature - always learning and developing to do things better We live and breathe it - putting our purpose at the heart of decision-making We're better together - understanding partnerships and inclusivity make us greater We keep evolving - pushing boundaries to make tomorrow better for our customers Job description Your world of expertise Our Industrial Placement scheme offers ambitious and capable undergraduates the opportunity to gain valuable experience working alongside diverse and highly skilled experts in their field. You'll be working on projects that really matter and will make a difference. The Met Office purpose is to help people stay safe and thrive. To achieve this, we need to understand the people we serve and their needs. The user-centred design team at the Met Office includes user researchers, interaction designers, content designers, service designers and accessibility specialists, working across different areas of the business to help solve real world problems by putting the user at the heart of Met Office products and services. The Industrial Placement for interaction design will work closely with the interaction designers and service designers in the team to provide support ensuring that our products and services meet the needs of users. They will support with discovering the best way to let users interact with our products, identifying user issues and generating multiple solutions to a problem. They will be involved in activities to enable our user-centred design team, including maintaining design systems and guidance documentation, providing support with user recruitment and testing, and advocating user-centred design across the business. Your key duties The Interaction Design Industrial Placement will: provide support for user-centred design teams including user recruitment, note taking, documenting design decisions, maintaining design systems and guidance documentation be supported to work collaboratively with teams, understanding the importance of team dynamics, collaboration and feedback understand the importance of using data and evidence to make design decisions and use this information to collaboratively come up with solutions to problems recommend design decisions and be able to describe the reasoning behind them• follow direction to create prototypes to demonstrate and test potential solutions work in an open-minded and iterative way follow the Government Digital Service Standards and user-centred design best practice guidelines to ensure solutions are focused on user needs communicate effectively with technical and non-technical colleagues, supporting multidisciplinary discussions be an advocate for the UCD team within the Met Office and be able to explain why interaction design and user-centred design is important be part of the UCD community of practice and champion user-centred design Person specification Essential Criteria, skills and experience: Lead Criteria: Awareness of prototyping. You can explain what prototyping is, and why and when to use it and are passionate about putting this into practice. Experience using design software (such as Figma.) Evidence-based design: You are passionate about creating designs for digital products and understand the value of using evidence to inform design decisions. Agile thinking. You understand the benefits of agile working and the different roles in a multidisciplinary team. You are aligned with the value 'we keep evolving' and are willing to iterate your work. User focus and advocacy. You can explain how user-centred practices can be used to build products that 'keep evolving' to changing user behaviour and needs. You are willing to champion a user-focused approach with your colleagues. Better together. You are able to communicate effectively with stakeholders and team members and present design decisions and ideas. You can be an active member and advocate of the user-centred design community. Studying in digital design or similar. The panel may perform a preliminary sift of the lead criteria as indicated above.

User Experience Graduate - 2026 Position Description At CGI, we empower the next generation of innovators to shape the future of technology and security. As part of , you'll join a community of graduates who are turning ambition into action and possibility into progress. The Role - User Experience Graduate As a User Experience Graduate you will join CGI on the Graduate programme where you'll step into a role where creativity and ownership are at the core. You will be joining a User Research and Design team within our Government and Justice business area where you'll have the opportunity to be part of meaningful projects that matter. Our graduates are trusted with responsibility from day one, contributing to some of the UK's most exciting industries. CGI is a place where your ideas and solutions are not just welcomed, but essential. You'll collaborate with colleagues and clients, combining your creativity with our global expertise to develop innovative solutions that solve real-world problems. Your future duties and responsibilities As a User Experience Graduate at CGI, you'll play a critical role in uncovering deep insights about users' needs, behaviours, and experiences. Your findings will inform and shape crucial public services. You'll work closely with researchers and designers and others to ensure services are designed with the user at the heart of the process. In this role, you will be responsible for understanding users' needs and behaviours, analysing evidence, and translating findings into actionable insights. Your work will ensure that research activities include diverse user groups to make services accessible and inclusive. Working in our Government and Justice business areas, you will begin your role within User Research / User Centred Design. Locations: We recruit User Experience Graduates in our London, Manchester, Bridgend and Newcastle offices. As CGI is a consultancy, you may be required to work in different locations, so flexibility and a willingness to travel are key. Why Join Us? At CGI, you'll be part of a culture that celebrates diversity, inclusion, and collaboration, where your perspective is valued and your ideas contribute to meaningful outcomes. Your journey starts with a structured Early Careers Induction Programme, giving you the foundations to succeed, along with 24/7 e-learning and opportunities to gain professional certifications that build your expertise. You'll also join our Student Kick-start Initiative, where you'll collaborate with other graduates on creative projects that deliver impact beyond your day-to-day role. CGI is an unconditionally inclusive workplace where you are respected, your voice is heard, and you can be yourself. We were recognised in the Sunday Times Best Places to Work List 2025 and named a UK 'Best Employer' by the Financial Times. We proudly hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Benefits: Along with a competitive salary and a £1000 joining bonus, you'll enjoy benefits that support every stage of your journey. You'll share in CGI's success through our matched share scheme, have access to private healthcare, well-being programmes, and professional training, and build financial security with a competitive pension. Beyond the day job, you'll connect with others through graduate networks, diversity groups, and social clubs that make your time at CGI both rewarding and enjoyable. Required qualifications to be successful in this role We're seeking individuals who are ready to take ownership of their career and are passionate about making a difference through technology and business. Whatever your degree subject if you're eager to learn , collaborate , and innovate , we want to hear from you. Candidates with psychology or other research-intensive degrees may be particularly well-suited for this role. • Minimum 2:2 degree (some roles may require a 2:1 depending on the business unit) • Flexibility to travel and work on different projects across the UK • Enthusiasm for working in a fast-paced, project-based environment Due to the security clearance requirements of this particular role UK nationality is required. Desired skills Communication, Interpersonal, and Teamwork Skills Strong presentation skills Resilience Digital Awareness - Basic understanding of digital channels, including the opportunities and limitations they may present. User focus: -Ability to empathise with users and their circumstances, potential barriers and requirements in a digital environment. Design thinking: - A basic understanding of design approaches based on understanding users' needs. Accessibility and inclusive design - Basic awareness that there are accessibility standards and assistive technologies. Agile UX: - Basic understanding that iteration and adaptation will lead your activities, and the importance of taking a minimum viable product (MVP) mindset. Negotiation and compromise - Capacity to balance thorough research with practical project requirements, ensuring both the needs of the business and project objectives are met. Prioritisation skills - Ability to prioritize tasks in a fast-paced environment, ensuring essential tasks are completed first. Digital skills - an awareness of product development cycle Understanding of User-Centred Design (UCD) or Human-Centred Design (HCD) - Foundational knowledge of UCD or HCD principles is beneficial, with additional training provided as part of the graduate scheme. Awareness of different analysis techniques - Basic awareness of techniques for analysing and interpreting raw data, particularly relevant for user research roles. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.