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senior technical lead telephony migration
SER (Staffing) Ltd
Technical Operations Manager
SER (Staffing) Ltd
Technical Operations Manager - Shoreditch, London - Great Opportunity! Salary : Dependant on experience Are you a hands-on Technical Operations Manager ready to lead a high-performing engineering team while driving major internal transformation projects? My client, an established and rapidly scaling MSP in Shoreditch, is looking for an experienced technical leader to take ownership of their internal systems, cloud infrastructure, and operational delivery. This is a role for someone who thrives in fast-paced environments, enjoys solving complex technical challenges, and wants genuine influence over how a business scales from the inside out. As Technical Operations Manager, you will: Lead Technical Delivery & Escalations Act as the senior technical escalation point for infrastructure, cloud, networking and security. Oversee technologies including Azure, Office 365, Windows Server, SonicWall, VMware/Hyper-V, and 3CX. Ensure patching, security compliance, DR strategy and documentation standards are consistently met. Manage & Develop the Engineering Team Line-manage a skilled team of 2nd/3rd Line Engineers. Deliver coaching, 1:1s, performance management and personal development plans. Support recruitment and shape a high-accountability, high-performance culture. Own Internal Systems & Business Platforms Lead the ongoing development and optimisation of internal CRM/PSA systems (Salesforce or Dynamics). Oversee integrations across Autotask, telephony, finance and automation tooling. Manage third-party vendors and toolsets. Drive Projects & Internal Transformation Own end-to-end delivery of internal projects: CRM rebuilds, cloud migrations, infrastructure upgrades, and workflow automation. Work cross-functionally with service delivery, finance, leadership and commercial teams. Automation, Reporting & Process Improvement Lead automation using PowerShell, Power Automate and SQL. Build dashboards and insights to improve service performance. Apply ITIL-aligned best practices to improve SLAs, KPIs and customer experience. What You'll Bring 5+ years in a Managed Service Provider environment. Experience leading or mentoring technical teams. Strong hands-on experience across cloud, infrastructure, virtualisation, networking and automation. Technical depth in: Azure, O365, Windows Server, SonicWall, VMware/Hyper-V, 3CX, Salesforce or Dynamics, Autotask. The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN
04/12/2025
Full time
Technical Operations Manager - Shoreditch, London - Great Opportunity! Salary : Dependant on experience Are you a hands-on Technical Operations Manager ready to lead a high-performing engineering team while driving major internal transformation projects? My client, an established and rapidly scaling MSP in Shoreditch, is looking for an experienced technical leader to take ownership of their internal systems, cloud infrastructure, and operational delivery. This is a role for someone who thrives in fast-paced environments, enjoys solving complex technical challenges, and wants genuine influence over how a business scales from the inside out. As Technical Operations Manager, you will: Lead Technical Delivery & Escalations Act as the senior technical escalation point for infrastructure, cloud, networking and security. Oversee technologies including Azure, Office 365, Windows Server, SonicWall, VMware/Hyper-V, and 3CX. Ensure patching, security compliance, DR strategy and documentation standards are consistently met. Manage & Develop the Engineering Team Line-manage a skilled team of 2nd/3rd Line Engineers. Deliver coaching, 1:1s, performance management and personal development plans. Support recruitment and shape a high-accountability, high-performance culture. Own Internal Systems & Business Platforms Lead the ongoing development and optimisation of internal CRM/PSA systems (Salesforce or Dynamics). Oversee integrations across Autotask, telephony, finance and automation tooling. Manage third-party vendors and toolsets. Drive Projects & Internal Transformation Own end-to-end delivery of internal projects: CRM rebuilds, cloud migrations, infrastructure upgrades, and workflow automation. Work cross-functionally with service delivery, finance, leadership and commercial teams. Automation, Reporting & Process Improvement Lead automation using PowerShell, Power Automate and SQL. Build dashboards and insights to improve service performance. Apply ITIL-aligned best practices to improve SLAs, KPIs and customer experience. What You'll Bring 5+ years in a Managed Service Provider environment. Experience leading or mentoring technical teams. Strong hands-on experience across cloud, infrastructure, virtualisation, networking and automation. Technical depth in: Azure, O365, Windows Server, SonicWall, VMware/Hyper-V, 3CX, Salesforce or Dynamics, Autotask. The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN
Hays Specialist Recruitment Limited
3rd Line Support / Engineer
Hays Specialist Recruitment Limited Leeds, Yorkshire
IT Engineer, 3rd Line Support, Windows, O365, Azure, Cisco, Intune We are recruiting for an experienced 3rd Line Support Engineer for our client, a professional services and finance institution based in North Yorkshire. On offer is a 3-month initial contract inside IR35 at a daily rate up to £300 per day with strong probability of extension. The role is fully remote, with the odd trip into the office on a very ad-hoc basis. What you will be working on: You will be working among the infrastructure team to ensure high systems availability Systems administration, security, configuration management, various project deliveries, supplier management, user support, procurement and purchasing Dealing with technical escalations from the 1st and 2nd line team efficiently Handling the delivery of updates, system changes and managing systems alongside key third-party suppliers Who you will be working for: Our client are industry leading experts in their field offering a range of professional services that provide tools and services that support business, filling in the gaps whilst protecting them. On the back of significant growth and with an acquisition they require support as they develop their IT infrastructure. We are looking for for someone who has experience with: A deep understanding of all major elements of the IT systems landscape including networking, telephony, operating systems, application servers, firewalls, and mobile devices. Meraki Networks and Portal Management Migration projects Microsoft Azure Microsoft Windows Server (2016,2019) Exchange Online / Office 365, SQL Server, VMware, Azure Active Directory and Group Policy administration Networking components such as TCP/IP, VPN's, LANS, WANS, VLANS, DNS/ WINS and DHCP) with Configuring switches, routers and firewalls (Cisco Meraki) Intune Management What you'll get in return You will be earning up to £300 a day inside IR35, on a 3-month initial contract (extension likely) The role is fully remote, with the odd trip into the office on a very ad-hoc basis. If this role interests you, please click to apply or get in touch for a chat. I am a Senior Consultant for Hays Technology, specialising in providing contract and project resources for West Yorkshire, ensuring organisations are supported by the top talent. My passion for this space stems from being an inquisitive person always looking at ways to improve systems and use technology to benefit my work and life in positive ways. Positive change is a good thing, At Hays Technology, we are shaping the future of recruitment. Demand for Contractors and project resource is growing faster than ever before. By working with organisations of all sizes - from disruptive start-ups to multinational enterprises - we have a unique insight in to how organisations are using non-permanent resource to achieve their technology strategy. So, whether you are looking for a role or hiring for one contractor, a team, or looking to outsource the delivery of an entire project, get in touch. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
07/10/2021
Contractor
IT Engineer, 3rd Line Support, Windows, O365, Azure, Cisco, Intune We are recruiting for an experienced 3rd Line Support Engineer for our client, a professional services and finance institution based in North Yorkshire. On offer is a 3-month initial contract inside IR35 at a daily rate up to £300 per day with strong probability of extension. The role is fully remote, with the odd trip into the office on a very ad-hoc basis. What you will be working on: You will be working among the infrastructure team to ensure high systems availability Systems administration, security, configuration management, various project deliveries, supplier management, user support, procurement and purchasing Dealing with technical escalations from the 1st and 2nd line team efficiently Handling the delivery of updates, system changes and managing systems alongside key third-party suppliers Who you will be working for: Our client are industry leading experts in their field offering a range of professional services that provide tools and services that support business, filling in the gaps whilst protecting them. On the back of significant growth and with an acquisition they require support as they develop their IT infrastructure. We are looking for for someone who has experience with: A deep understanding of all major elements of the IT systems landscape including networking, telephony, operating systems, application servers, firewalls, and mobile devices. Meraki Networks and Portal Management Migration projects Microsoft Azure Microsoft Windows Server (2016,2019) Exchange Online / Office 365, SQL Server, VMware, Azure Active Directory and Group Policy administration Networking components such as TCP/IP, VPN's, LANS, WANS, VLANS, DNS/ WINS and DHCP) with Configuring switches, routers and firewalls (Cisco Meraki) Intune Management What you'll get in return You will be earning up to £300 a day inside IR35, on a 3-month initial contract (extension likely) The role is fully remote, with the odd trip into the office on a very ad-hoc basis. If this role interests you, please click to apply or get in touch for a chat. I am a Senior Consultant for Hays Technology, specialising in providing contract and project resources for West Yorkshire, ensuring organisations are supported by the top talent. My passion for this space stems from being an inquisitive person always looking at ways to improve systems and use technology to benefit my work and life in positive ways. Positive change is a good thing, At Hays Technology, we are shaping the future of recruitment. Demand for Contractors and project resource is growing faster than ever before. By working with organisations of all sizes - from disruptive start-ups to multinational enterprises - we have a unique insight in to how organisations are using non-permanent resource to achieve their technology strategy. So, whether you are looking for a role or hiring for one contractor, a team, or looking to outsource the delivery of an entire project, get in touch. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

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