60 jobs found

Were hiring: AI Solutions Consultant Help organisations use AI responsibly, creatively and for real-world impact. Were hiring anAI Solutions Consultantto sit at the intersection ofstrategy, technology and people. If you live and breathe applied AI and love turning ideas into usable solutions this could be for you. What youll do Turn messy problems into clear AI opportunities.Spend time with clients to deeply understand their day-to-day challenges and shape where AI can genuinely help. Engage with stakeholders across the business.Run interviews and fact-finding sessions with leaders, SMEs and end users to draw out needs, constraints and opportunities. Design practical AI solutions using todays tools.Use platforms likeMicrosoft Copilot (M365, GitHub, Windows),Google Gemini,Power Automate,Power Platform,Google AI Studio, Palantir Foundry, Gothamwith the freedom to recommend new tools where they add value. Build and prototype with leading LLM platforms.Work withOpenAI / Azure OpenAI,Anthropic Claudeand other cloud AI services to prototype and deliver solutions that actually ship. Create intelligent agents and automations.Develop advanced prompts, custom & MCP-enabled GPTs, Gems, Copilot agents and lightweight agentic workflows, co-creating with senior leaders and domain experts. Integrate AI into existing ecosystems.Plug AI into tools clients already use (e.g.Microsoft 365, SharePoint, Adobe, Teams, Dynamics, Salesforce, Google Workspace, internal knowledge bases) to boost productivity and decision-making. Design for trust, quality and safety.Put robust guardrails, evaluations and quality checks in place. QA your own work and others to maintain confidence in the solutions we deliver. Cover the full customer lifecycle.Help design and deliver AI solutions from acquisition through to retention and advocacy. Make AI understandable.Translate complex concepts into clear explanations, metaphors and mental models non-technical stakeholders can act on. Produce client-ready artefacts.Create polished presentations, reports and playbooks (with support from our design team). Measure value and embed change.Help clients define success metrics, track impact and put in place engagement frameworks that stick. Champion responsible AI.Advise on safe, ethical AI usage, highlight risks and guide clients on how to mitigate them. What youll bring Experience- 3+ years in consulting or technology environments. Deep AI expertise- Strong understanding of AI concepts, current tooling and developments, plus solid technical foundations and context. Applied AI credibility- Youre already recognised for building real-world AI solutions and arecertified (or actively working towards)credentials such as Azure AI Engineer Associate, Google Cloud ML/AI, or Microsoft 365 / Copilot certifications. Hands-on with tooling, including some of: LLM platforms (OpenAI / Azure OpenAI, Gemini, Claude or similar) Productivity & automation tools (Power Automate, Logic Apps, Power Platform, low-code/no-code tools) Collaboration suites (M365, Google Workspace) and integrations (APIs, webhooks, connectors) Strong communication skills- You can turn complex ideas into simple, compelling narratives for senior stakeholders. Customer mindset- Understanding of customer lifecycle design, engagement frameworks and value measurement. Documentation & delivery- Comfortable producing structured, clear and polished client deliverables. Who you are AI Native- Youve immersed yourself in AI, experimented widely and built real capability. You understand the stack and its limits, are alert to risks, and know how to help others use AI safely and responsibly. Self-managing & detail-focused- You thrive in a small, high-performing team, use modern productivity tools, take ownership of your time and care deeply about quality. Empathic & disciplined- You listen well, challenge thoughtfully, balance care for the client with rigour, process and measurement and you follow through. Commercially aware- You understand how great customer outcomes drive sustainable growth for our clients and for us. JBRP1_UKTJ

Dynamics 365 F&SCM Functional Consultant Hybrid - Harrow Permanent Competitive Salary + Benefits A leading global technology solutions provider is looking for a Dynamics 365 F&SCM Functional Consultant to join its growing Business Applications team. The role will support a global user base, taking ownership of Level 1 and Level 2 support for Dynamics 365 Finance & Operations, and partnering with vendors on deeper technical issues, releases, and deployments. You'll work closely with colleagues across Salesforce, Data, and Web teams to ensure smooth integration and reporting across platforms - while continually improving end-user experience and system performance. What you'll be doing Provide day-to-day support for Dynamics 365 F&O, managing incidents, service requests, and user queries. Escalate and coordinate with managed service partners for advanced issues (L3/L4). Create and maintain internal knowledge base content and training materials. Analyse incident trends, identify root causes, and recommend improvements to reduce ticket volumes. Collaborate with business and IT stakeholders to deliver enhancements aligned with D365 best practices. Participate in governance and change management processes (CAB). What you'll need Proven experience supporting Dynamics 365 F&O (or AX 2012) in a global environment. Strong functional knowledge across multiple modules such as AP, AR, GL, Sales, Purchasing, Inventory, or Fixed Assets. Familiarity with ITSM tools such as ServiceNow or Jira. Understanding of ITIL fundamentals (Incident, Problem, Change). Ability to use Excel add-ins and basic SQL for data checks. Excellent communication skills and stakeholder management ability. Nice to have Background in Finance or Operations. Knowledge of Azure DevOps, LCS, RSAT, or Power Platform tools. Experience with ISVs in rental or leasing, and document or treasury automation tools. Microsoft certification in Dynamics 365 Finance & Operations Apps. Why apply? Competitive salary and excellent benefits, including private medical cover and cycle-to-work scheme. Global brand with a strong heritage in test and measurement solutions. Career development within a collaborative and growing organisation. Hybrid working from the UK office in Harrow. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice.

AWS Consultant (Amazon Connect Specialist) Contract: 6 months Location: Remote Rate: £400 per day Your New Role A leading technology consultancy is seeking an AWS Consultant with a specialism in Amazon Connect to design and deliver scalable, customer-centric contact-centre solutions for an enterprise client. This position blends AWS solution design with hands-on configuration and implementation, suited to someone who combines strong technical capability with confident stakeholder engagement. You will take ownership from requirements gathering through to design, documentation, and delivery within the AWS ecosystem, guiding clients toward best-practice architecture while working closely with engineers throughout implementation. Your Responsibilities Lead the design, configuration, and delivery of Amazon Connect environments within AWS. Engage with customer and business stakeholders to capture, refine, and document requirements. Produce high-quality solution and architecture documentation. Collaborate with developers and engineers to ensure design alignment during build and test phases. Advise on AWS architectural best practice and contact-centre optimisation. Support automation and integration initiatives to enhance scalability and performance. You Will Have Strong, recent experience designing and delivering Amazon Connect solutions. Broad understanding of AWS services including Lambda, S3, API Gateway, IAM, and CloudWatch. Confidence leading technical and business discussions with stakeholders. Experience producing clear technical design and architecture documentation. Ability to work hands-on alongside development teams during delivery. Desirable Skills Experience with JavaScript and/or Python for custom integrations or automation. Knowledge of Terraform, AWS CDK, or other CI/CD tooling. Background integrating Amazon Connect with CRM or workflow platforms such as Salesforce, Dynamics, or ServiceNow. AWS certifications (Solutions Architect Associate or Professional) highly beneficial.

Are you looking for your next SaaS or CRM Support Team leadership challenge ? Eager to drive the success of a talented UK team supporting clients across EMEA ? If so, why not read on ? From the very beginning, our client's company had a unique vision: to offer a different kind of customer relationship management (CRM) software. They pioneered a solution that easily adapts to customer needs, and now, more than two decades later, they're on a mission to help sales teams reach their highest potential. Their diverse team around the world shares a passion for helping customers succeed. Together, they're building a culture that values personal and professional growth-and they're proud to be recognized as a Great Place to Work. Our client cares about work/life balance and flexibility for our employees, and they're proud of how we show up for our customers every day. If you're looking to level up your career and help businesses grow better and faster, you're in the right place. Learn more about our careers and how you can be part of their UK and global expansion journey. About the Role Our client is hiring a Regional Technical Support Delivery Manager to lead frontline support execution across your designated region. This role is foundational to their support delivery strategy-ensuring timely, high-quality technical support through clear operational oversight, team performance management, and hands-on execution. As a Delivery Leader, you will manage a team of Technical Support Specialists and Senior Technical Support Specialists. You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You'll also work closely with your global peers, Product, and Support Operations to continuously raise the bar on operational excellence and user outcomes. This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Solihull location, specifically, working in-office 3 days per week. Impact you will make in the role: Own daily support execution for your region, ensuring consistent performance against operational goals and SLAs Manage and optimize staff coverage, team availability, and queue balancing in collaboration with Support Operations and Workforce Planning Ensure each team member is accountable for owning cases end-to-end and delivering high-quality, timely support, with appropriate handoffs for complex escalations Lead, coach, and develop a team of frontline support specialists and senior specialists, reinforcing a culture of ownership, rigor, and delivery Monitor and improve case handling efficiency, FRT, resolution time, and overall support quality Conduct regular 1:1s, coaching sessions, and performance reviews with clarity and transparency Implement and reinforce global support workflows, documentation practices, SOPs, and case management standards Partner with Support Operations to adopt and roll out new tools, QA standards, and enablement programs across the team Drive continuous improvements in case flow efficiency, escalation prevention, and internal collaboration Serve as an accountable point of contact for customer escalations within your region, ensuring visibility, timely action, and clear internal coordination Elevate the voice of the customer through clear documentation of pain points and feedback loops with Product and Engineering Support implementation readiness and customer transitions in partnership with other cross-functional teams What you will bring: 5+ years of experience in people leadership roles within a technical support environment Proven ability to drive support team performance, productivity, and accountability at a regional or functional level Strong understanding of case management principles, support tooling, and SLA-driven operations Demonstrated success implementing performance improvement plans and structured coaching Excellent organizational and execution skills with a bias toward action and clarity Effective communicator, able to lead with transparency and inspire commitment to goals Familiarity with Salesforce, HubSpot, or similar platforms; CRM product exposure preferred Preferred: Experience leading support delivery teams in SaaS or enterprise software environments Working knowledge of CRM systems and technical troubleshooting processes Exposure to operational frameworks such as ITIL, Six Sigma, or Agile service management Understanding of workforce forecasting, support analytics, and case routing logic. This is a unique opportunity to play a leading role in developing a talented team of technical support experts, ensuring a customer-centric and problem solving oriented approach to supporting customers across EMEA. You'll have opportunities to grow and a remuneration and benefits package aligned with the scope of responsibilities in the position. If this sounds like your next career challenge then why not apply today ? We'll look forward to hearing from you !

Role: Technical Operations Manager - Systems, Projects & Support Location: Shoreditch (Office-Based) Salary: £65,000 + Performance-Related Bonuses About the Company: This rapidly scaling MSP delivers cloud, cybersecurity, VoIP, automation, and infrastructure services to a diverse and growing client base. With a strong focus on innovation and people development, the business offers a fast-moving, collaborative environment where technical leadership genuinely shapes how the company operates and grows. The Opportunity: We're seeking a hands-on Technical Operations Manager with strong MSP experience to lead an engineering team, act as the senior technical escalation point, and drive internal and client-facing transformation projects. This is a pivotal role for an experienced technical leader who enjoys balancing deep technical involvement with people management, service quality, and operational improvements. Key Responsibilities: Technical Leadership & Escalation Act as the senior escalation point for complex 3rd-line infrastructure, cloud, and networking issues. Lead and govern technical delivery across: Azure, Office 365, Windows Server SonicWall firewalls, VPN & security VMware/Hyper-V 3CX VoIP & supporting network infrastructure Own patching, maintenance standards, security alignment, and DR strategies. Ensure high-quality documentation, deployments, and configuration practices. Team Leadership & Performance Line-manage 2nd & 3rd line engineers, conducting 1:1s, coaching, and skills development. Drive a culture of accountability, high performance, and technical excellence. Support recruitment, onboarding, and long-term progression within the technical team. Project Delivery Lead and deliver internal and client-focused technical projects including: Cloud migrations Infrastructure upgrades VoIP deployments Network/security improvements Define scope, risks, timelines, and outcomes, ensuring delivery within agreed parameters. Work cross-functionally with leadership, service delivery, and commercial teams. Systems, Workflow & Process Development Improve service desk operations, technical standards, and ITIL-aligned processes. Monitor and enhance SLAs, KPIs, and client satisfaction metrics. Support continuous service quality improvements and operational consistency. Desirable Skills These skills are beneficial but not core requirements for the role. Experience with CRM or PSA platforms (Salesforce, Dynamics 365, Autotask, etc.) Workflow automation using PowerShell, Power Automate, or SQL reporting Experience with internal system optimisation or business process automation Familiarity with ConnectWise, ServiceNow, or similar ITSM environments What You'll Bring At least 5 years in an MSP environment , with proven team leadership. Strong hands-on technical experience across cloud, infrastructure, networking, and VoIP. A background providing 3rd line escalation support in fast-paced MSP settings. Solid experience delivering and overseeing technical projects. Excellent communication and stakeholder management skills. A proactive approach to standards, service improvement, and operational stability. What We Offer £65,000 base salary + performance-related bonuses A structured development path with training and certifications Ownership over internal systems, service quality, and technical direction A collaborative, inclusive, and growth-focused culture Direct influence over how the business scales its service delivery If this sounds like the ideal next role for you, please apply now with an up-to-date CV to be considered.

Technical Operations Manager - Shoreditch, London - Great Opportunity! Salary : Dependant on experience Are you a hands-on Technical Operations Manager ready to lead a high-performing engineering team while driving major internal transformation projects? My client, an established and rapidly scaling MSP in Shoreditch, is looking for an experienced technical leader to take ownership of their internal systems, cloud infrastructure, and operational delivery. This is a role for someone who thrives in fast-paced environments, enjoys solving complex technical challenges, and wants genuine influence over how a business scales from the inside out. As Technical Operations Manager, you will: Lead Technical Delivery & Escalations Act as the senior technical escalation point for infrastructure, cloud, networking and security. Oversee technologies including Azure, Office 365, Windows Server, SonicWall, VMware/Hyper-V, and 3CX. Ensure patching, security compliance, DR strategy and documentation standards are consistently met. Manage & Develop the Engineering Team Line-manage a skilled team of 2nd/3rd Line Engineers. Deliver coaching, 1:1s, performance management and personal development plans. Support recruitment and shape a high-accountability, high-performance culture. Own Internal Systems & Business Platforms Lead the ongoing development and optimisation of internal CRM/PSA systems (Salesforce or Dynamics). Oversee integrations across Autotask, telephony, finance and automation tooling. Manage third-party vendors and toolsets. Drive Projects & Internal Transformation Own end-to-end delivery of internal projects: CRM rebuilds, cloud migrations, infrastructure upgrades, and workflow automation. Work cross-functionally with service delivery, finance, leadership and commercial teams. Automation, Reporting & Process Improvement Lead automation using PowerShell, Power Automate and SQL. Build dashboards and insights to improve service performance. Apply ITIL-aligned best practices to improve SLAs, KPIs and customer experience. What You'll Bring 5+ years in a Managed Service Provider environment. Experience leading or mentoring technical teams. Strong hands-on experience across cloud, infrastructure, virtualisation, networking and automation. Technical depth in: Azure, O365, Windows Server, SonicWall, VMware/Hyper-V, 3CX, Salesforce or Dynamics, Autotask. The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN

Job Title: Technical Projects & Support Engineer (CRM & IT) Location: Central London Salary: Up to £60,000 DOE We are a rapidly growing Managed Service Provider (MSP) delivering secure, scalable, and transformative IT solutions across the UK. Our expertise spans cloud, cybersecurity, automation, and VoIP-helping clients reimagine how technology supports their business growth. We're seeking a Technical Projects & Support Engineer to take ownership of internal CRM transformation projects (Salesforce or Microsoft Dynamics 365) while also providing senior-level IT support within our MSP environment (2nd/3rd Line). This role is ideal for someone with strong technical skills who can balance hands-on engineering with strategic project delivery. The Role You will lead the optimisation, integration, and ongoing improvement of our internal CRM systems, ensuring they work seamlessly with other operational platforms. Alongside CRM projects, you'll serve as a senior escalation point for technical support, delivering Level 2/3 assistance across infrastructure, networking, security, cloud, and voice services. Key Responsibilities CRM Systems Ownership & Development Lead the full implementation, rebuild, or optimisation of Salesforce or Microsoft Dynamics 365. Design and deploy automation for workflows including sales, onboarding, ticketing, quoting, billing, and renewals. Integrate CRM systems with tools such as Autotask, 3CX, and licensing/billing platforms. Manage vendor relationships, ensuring delivery is on time, on budget, and aligned with requirements. Project Delivery & Systems Improvement Own system improvement projects from requirements gathering to deployment. Work closely with leadership and operational teams to streamline processes and improve efficiency. Oversee external consultants where necessary, ensuring quality and measurable outcomes. Technical Support (L2/L3) Act as a senior escalation point for complex issues across Windows Server, Azure, O365, VMware/Hyper-V, SonicWall, and 3CX. Provide advanced troubleshooting and configuration for infrastructure, networking, cloud, and voice services. Contribute to process automation and maintain clear, accurate technical documentation. What You'll Bring 5+ years' experience in an MSP or IT services environment. Proven track record of leading CRM system projects (Salesforce or Microsoft Dynamics 365). Strong technical skills with the ability to build, configure, and support systems directly. Experience integrating CRM with PSA tools, VoIP platforms, and billing/licensing systems. Proficiency with SQL queries and reporting. Excellent communication, project ownership, and vendor management skills. PowerShell or automation scripting skills (desirable). Knowledge of ITIL processes and improving internal service workflows (advantageous). What's on Offer Up to £60,000 DOE Opportunity to lead impactful CRM and infrastructure projects from start to finish Paid training and certification support A supportive, collaborative environment that values innovation and initiative If you're looking for a role where you can combine high-level technical support with strategic project delivery, this is your opportunity to make a measurable impact. Apply today to be considered for this exciting role.

Deskside Support Engineer is sought by prestigious global financial services organisation. This role will see you joining a fast-paced, high-performance environment where technology underpins every decision from the trading floor to the boardroom. This is more than a typical support role. You'll be the go-to engineer for senior stakeholders, providing white-glove support across hardware, software, and business-critical applications such as Bloomberg, FactSet, and Salesforce. Key Responsibilities: Provide deskside and remote technical support across Windows, Office 365, and network systems Troubleshoot and resolve complex hardware and software issues efficiently Deliver high-quality, customer-focused support to end users, including senior stakeholders Support and maintain business applications such as Bloomberg, FactSet, Salesforce, and Zoom Administer and maintain Active Directory, Exchange, and endpoint security tools Configure and deploy HP and Lenovo laptops, desktops, and peripherals Contribute to IT projects including upgrades, migrations, and new technology rollouts Collaborate with regional and global IT teams to ensure consistent service standards Conduct proactive floor walks to build relationships and identify potential issues early Key Requirements: Proven experience in a deskside or technical support role within professional or financial services Strong knowledge of Windows 10/11, Office 365, Active Directory, and Exchange Experience with support tools such as ServiceNow, SCCM, or similar platforms Excellent communication skills with the ability to support senior users effectively Awareness of information security best practices Confident troubleshooting a range of hardware, network, and application issues Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified) are an advantage Certifications such as CompTIA or Microsoft are advantageous, but what matters most is your technical curiosity, accountability, and commitment to service excellence. Why Apply? Be part of a global organisation where technology drives every strategic decision Gain exposure to enterprise-grade systems and financial platforms in a high-trust environment Work alongside experienced IT professionals who value ownership and continuous improvement Join a culture that rewards accountability, initiative, and exceptional service Opportunities to contribute to international projects and develop your technical expertise For a full consultation, send your CV to ARC IT Recruitment today.

TM Forum SOM Architect - Windsor and Hybrid - umbrella - £573 Role Overview As the TM Forum SOM Architect, you will define, design, and govern the Service & Order Management (SOM) architecture within the Energy Services Platform programme, ensuring alignment to TM Forum's Open Digital Architecture (ODA), Open APIs, and industry best practice. While ownership of COM sits with existing leads, this role owns the SOM domain and acts as the end-to-end integrator across COM, EPC, downstream fulfilment systems, and operational teams - ensuring a coherent Lead-to-Order and Order-to-Activate architecture. You will work closely with the COM Lead, Salesforce Programme Architect, and Enterprise Architecture (EA) team to ensure cross-domain alignment, consistent standards, and strong governance through Design Authority. Key Responsibilities SOM Architecture Ownership - Own the TMF-aligned SOM architecture across order capture, decomposition, orchestration, life cycle, and fulfilment integration. - Apply TMF 641/640/638 patterns consistently across all product lines. - Maintain SOM architectural guardrails to ensure coherence across squads. End-to-End Architectural Alignment - Partner closely with the COM Lead and Salesforce Programme Architect to maintain COM - SOM - Fulfilment cohesion. - Ensure SOM consumes COM outputs correctly, without premature assetisation or over-decomposition. - Align EPC - COM - SOM - Fulfilment flows to ensure consistent modelling. Order Orchestration & Fulfilment Design - Define orchestration logic across multi-product, multi-step journeys. - Design integrations with billing, CRM, field services, scheduling, inventory, and partners. - Ensure robust handling of dependencies, retries, fallout, partial fulfilment, and amendments. Product & Catalogue Alignment (EPC - SOM) - Ensure EPC product, service, and resource models are interpreted and decomposed accurately for SOM. - Govern mapping rules from commercial constructs - service constructs - resource constructs. - Maintain traceability and consistency across all catalogue-driven domains. Integration Architecture (SOM-Focused) - Govern the use of TMF Open APIs in all SOM-related integrations. - Ensure stable, versioned, testable integration contracts. - Define canonical interaction patterns for orchestration, activation, assurance, and life cycle events. Technical Leadership & Delivery Governance - Guide SOM designers, BAs, architects, and vendors on TMF-standard modelling. - Review LLDs, solution designs, test plans, and build outputs for alignment. - Provide architectural decisions that support multi-squad agile delivery. Stakeholder Management - Work with Product Owners, Operations, Fulfilment SMEs, and Transformation teams to shape the SOM roadmap. - Communicate SOM implications and constraints clearly across squads. Change Management, Communication & TMF Advocacy Driving TMF Adoption Across the Programme - Act as the champion for TMF ODA and Open API principles across Energy Services Platform. - Translate complex TMF concepts into practical, digestible guidance for delivery teams. - Promote consistent use of TMF terminology, patterns, and modelling approaches. Education & Behavioural Adoption - Lead training, design clinics, and reference walkthroughs to build capability across the programme. - Produce playbooks, standards, and reference materials to support consistent delivery. - Identify gaps in TMF understanding and proactively close them. Communication & Alignment - Ensure COM, SOM, Billing, Data, and Fulfilment teams maintain a unified understanding of end-to-end architecture. - Facilitate cross-squad alignment and prevent design divergence. - Communicate architectural decisions with clarity, rationale, and downstream impacts. Advocacy & Culture Shift - Advocate for catalogue-driven, standardised, TMF-compliant approaches. - Influence leadership to adopt TMF-backed patterns as the default. - Ensure TMF adherence becomes Embedded in BAU delivery and governance. - Enterprise Architecture & Design Authority Engagement Engagement With Enterprise Architecture (EA) - Ensure EA is consulted early on architectural decisions, SOM patterns, and design options. - Provide clear artefacts and documentation to enable EA review and governance. - Align SOM designs with enterprise-wide principles, domain strategy, and target state. Enabling Effective EA Governance - Support EA in exercising Design Authority by providing well-structured, traceable designs. - Coordinate design reviews and approvals through established governance forums. - Contribute to EA's ongoing evolution of enterprise patterns, standards, and roadmaps. Representation at Design Authority - Represent the SOM architecture at DA forums, presenting options, trade-offs, and recommendations. - Ensure SOM design changes, assumptions, and cross-domain dependencies are appropriately reviewed and approved. - Strengthen DA processes through feedback, documentation, and best practice. Succession Planning & Knowledge Transfer Proactive Capability Building - From the outset, work to ensure that SOM architectural knowledge is Embedded within permanent teams, not held solely by the contractor role. - Build internal capability through mentoring, structured knowledge transfer, and repeatable artefacts. - Ensure EPC, COM, SOM, and Fulfilment teams understand the reasoning behind architectural decisions. Reducing Single-Point-of-Failure Risk - Document patterns, standards, design rationales, and architectural decisions in a way that is easily maintainable by internal staff. - Ensure responsibilities can be absorbed by internal architects, BAU teams, or managed service partners when needed. - Proactively identify future successors and support their upskilling. Long-Term Sustainability - Design SOM architecture that is maintainable, comprehensible, and governable long after contract completion. - Ensure the programme is never dependent on individual contractors by building a durable architecture operating model. - Support a smooth, planned handover whenever required.

Overall Role Purpose To work with a Senior Product Manager to continually improve The client's digital proposition, which could include product ownership of the newly introduced 'My The client' platform and commercial B2B API portal. 'My The client' enables The client passengers to have a single login which is used to access bookings and self-serve their The client Rewards account (loyalty programme); both on The (url removed) and our mobile application. The focus of this product roadmap is to increase revenue generation, foster loyalty and improve user experience. Primary Focus of the Role We expect the successful candidate to: Input into and support The client's Digital Strategy. Manage 2-3 Product Backlogs that are aligned with and are prioritised to deliver on The client's Digital Strategy. Lead Delivery Teams (including Delivery Managers, Designers, Developers, Business Analysts and Testers) as they deliver a prioritised backlog, whilst also, continually working with the team to optimise that delivery process. Deliver innovative digital experiences to a global audience to improve conversion, revenue and third-party developers using the commercial B2B API portal. Communicate with and influence 3rd Party Stakeholders and the wider The client business to maintain strategic alignment of the products being developed. Grade Factors Functional Expertise Demonstrates strong expertise in Agile methodologies and the delivery of digital products in fast-paced environments. Possesses hands-on experience with My Account capabilities, including Customer Identity and Access Management (CIAM). Understands web technologies and how they can be applied to enhance both business outcomes and customer experiences. Applies knowledge of APIs and web platforms to deliver seamless, integrated digital experiences. Has a deep understanding of customer experience principles and how to translate them into product features. Familiar with a broad range of digital concepts including SEO, analytics, content strategy, digital marketing, personalisation, usability, and compliance. Maintains a strong interest in emerging digital trends and technologies, applying relevant innovations to product development. Problem Solving Operates with calm and confidence in dynamic environments, adapting priorities while maintaining focus on the Product Vision. Balances pragmatism with innovation to solve complex business challenges without compromising long-term goals. Challenges the status quo to identify new, cost-effective, and scalable solutions. Uses data and insights to inform decision-making and drive continuous product improvement. Nature & Area of Impact Delivers high-quality digital experiences that enhance The client's reputation and positively impact millions of global passengers annually. Contributes directly to The client's strategic objectives through the delivery of impactful digital products. Personal Skills Possesses excellent interpersonal and communication skills, with the ability to influence and collaborate across all levels of the organisation and with external partners. Works effectively in cross-functional teams, fostering a collaborative and inclusive culture. Balances quality and speed of delivery, demonstrating sound judgment under pressure. Brings a flexible, decisive, and creative mindset to problem-solving and product leadership. Qualifications and Experience Qualifications Educated to degree level or equivalent work experience Additional certifications as a Product Manager, Product Owner, Scrum Master or other digitally relevant roles would be an advantage Experience A strong background (minimum of 5 years) in a digital, customer-facing, environment. A minimum of 3 years as a Product Owner. Experience in loyalty, my account or post purchase is an advantage. Experience in Salesforce SaaS Applications is an advantage. API product experience will be a further advantage. Demonstrable experience of working with Agile teams. Practical experience with Agile tools such as Azure Devops or JIRA/Confluence. Technical expertise A thorough understanding of how to develop a digital platform. An understanding of delivering responsive design, SEO, web analytics, APIs, digital CMS and use of associated publishing tools. Thorough understanding of API development along with demonstrable experience of launching and maintaining B2B portals. Good working knowledge of web standards, user experience design, accessibility and responsive web design Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

Salesforce Architect Hybrid - 3 days per week in the office Overview Great opportunity for a Salesforce Developer who's already dipped their toes into architectural work and fancies stepping up properly into an Architect role. You'll join a team that's big on best practice, clean design, and giving people room to grow. Expect plenty of ownership, support, and interesting challenges across a broad Salesforce estate. What you'll be doing Shaping technical solutions across the Salesforce platform, guiding design decisions and ensuring everything fits together neatly. Working closely with stakeholders to translate business needs into scalable Salesforce architecture. Getting hands-on with development when needed, especially on trickier bits of CPQ/Revenue Cloud. Leading technical discussions and offering direction to developers and admins. Supporting integration work using tools like MuleSoft or Jitterbit. Helping to define standards, improve processes, and push continuous improvement across the platform. Essential experience Strong, well-rounded Salesforce product knowledge. 3+ years of hands-on Salesforce development experience. Solid experience with Salesforce CPQ or Revenue Cloud . Salesforce certifications: Platform Developer Platform Administrator Platform App Builder Agentforce Specialist Comfortable working with enterprise integration tools (Jitterbit, MuleSoft, etc.). Some exposure to architectural responsibilities - e.g. solution design, technical documentation, or owning end-to-end features. Nice to have Experience in multi-cloud Salesforce environments. Exposure to enterprise-scale programmes or complex data models. Knowledge of CI/CD tooling and DevOps practices. What's in it for you Genuine progression into a full Salesforce Architect remit. Chance to influence technical strategy and play a key part in long-term platform evolution. Supportive team, solid training, and access to further certifications.

A global leader in integrated facility management services , as a Business Development Manager in their London team. You will be responsible for solutioning and closing complex new business opportunities, securing the future of our UK and European operations. This is an exceptional opportunity for a tenacious seller to own the full sales cycle and shape our presence in target markets. About the Role Reporting to the Vice President, Client Solutions, UK & Europe, your role is centered on both acquiring new business and supporting the retention of existing accounts, ensuring profitability without compromising quality. Sales Target Ownership: Lead complex FM bids and sales efforts to consistently meet and exceed defined annual sales targets . Pipeline Generation: Develop a long-term, active sales pipeline by exploring both existing and new market opportunities within agreed target sectors. Full Sales Cycle Management: Own the entire sales spectrum, from initial SQ/RFI/RFP through proposal creation, high-level networking, and final contract presentation/closure. Client Relationship Focus: Build and maintain long-term professional relationships with potential and existing clients to ensure mutual confidence and support retention/improvement requirements. Strategic Collaboration: Work closely with the UK and Global Client Solutions and Marketing teams to ensure a collaborative, well-resourced approach to bids. Requirements to Success The ideal candidate is a proactive, targets-driven professional with a background in complex B2B services. Experience: Minimum of 5 years of professional sales experience , comfortable and driven by targets in a high-pressure sales environment. FM Sector Knowledge (Desirable): 5+ years of experience in Hard FM sales or a related professional membership is highly advantageous. Technical Acumen: Full proficiency with Microsoft Office (Word, Excel, PowerPoint) for pitch documentation and a working knowledge of Salesforce or similar CRM system . Communication & Method: Excellent verbal and written communication skills; must be detail-conscious and methodical in approach to manage complex bid processes. Education/Accreditation: Good basic education required; HNC/D, degree level, or a professional sales/marketing accreditation is a plus. What's In It For You (Benefits) You will join a global firm known for delivering innovative solutions and focusing relentlessly on client value. Global Platform: The opportunity to represent a world leader in Facility Management across diverse critical environments, including data centers and corporate offices. Career Visibility: High-impact role offering clear visibility and career progression. Culture: Join a team that values professionalism, integrity, and innovative service solutions. Apply Now! To apply for the position of Business Development Manager, click 'Apply Now' and send your CV to Olivia Blake. Interviews are taking place now and don't miss your chance to join this exciting team!

AWS Consultant (Amazon Connect Specialist) Contract: 6 months Location: Remote Rate: 400 per day Your New Role A leading technology consultancy is seeking an AWS Consultant with a specialism in Amazon Connect to design and deliver scalable, customer-centric contact-centre solutions for an enterprise client. This position blends AWS solution design with hands-on configuration and implementation, suited to someone who combines strong technical capability with confident stakeholder engagement. You will take ownership from requirements gathering through to design, documentation, and delivery within the AWS ecosystem, guiding clients toward best-practice architecture while working closely with engineers throughout implementation. Your Responsibilities Lead the design, configuration, and delivery of Amazon Connect environments within AWS. Engage with customer and business stakeholders to capture, refine, and document requirements. Produce high-quality solution and architecture documentation. Collaborate with developers and engineers to ensure design alignment during build and test phases. Advise on AWS architectural best practice and contact-centre optimisation. Support automation and integration initiatives to enhance scalability and performance. You Will Have Strong, recent experience designing and delivering Amazon Connect solutions. Broad understanding of AWS services including Lambda, S3, API Gateway, IAM, and CloudWatch. Confidence leading technical and business discussions with stakeholders. Experience producing clear technical design and architecture documentation. Ability to work hands-on alongside development teams during delivery. Desirable Skills Experience with JavaScript and/or Python for custom integrations or automation. Knowledge of Terraform, AWS CDK, or other CI/CD tooling. Background integrating Amazon Connect with CRM or workflow platforms such as Salesforce, Dynamics, or ServiceNow. AWS certifications (Solutions Architect Associate or Professional) highly beneficial.

Join our team as a Ruby Developer helping us to support teachers, champion great teaching and raise the status of the profession by managing our membership platform and working with our Head of Data and Digital to transition to a Salesforce-centred management system. Unfortunately we are unable to consider applicants based outside of the UK at this time. For an audio description of this role and the full application pack, please visit our website. Job Title: Ruby Developer Reports To: Head of Data and Digital Salary: up to £450 per day (inclusive of VAT if applicable) Contract: Part-time, fixed-term until 31st August 2026 (potential of extension, depending on business need) Hours: 7 hours per week Based: Home-based. Our team work from across the country and we are happy to support remote working with the option to come into the London office (WC1) for occasional meetings Start date: November 2025 Deadline and interview: Applications will close on Sunday 19th October 2025. Competency-based interviews will be held on Monday 3rd November but we will be reviewing applications on a rolling basis so we may interview as soon as a suitable candidate is identified. Application: Please apply here by uploading your CV and cover letter. Please use the guidance when writing your cover letter. We encourage you to apply promptly as we will be reviewing applications as they are received and may complete the process earlier than expected if an excellent candidate is identified at an early stage . The Organisation The Chartered College of Teaching is a charity and the professional body for teachers. We are working to empower a knowledgeable and respected teaching profession through membership and accreditation. We are dedicated to bridging the gap between practice and research and equipping teachers from the moment they enter the classroom with the knowledge and confidence to make the best decisions for their pupils. Our activities mainly focus on four key areas: membership teacher CPD and accreditation research, policy and events online and print resources Since opening membership in 2017, we have grown rapidly. In total our work reaches over 40,000 teachers and more than 3 million young people. In 2020 we published reports Education in Times of Crisis around the impact of lockdown; in 2021 we won the Memcom award for Best magazine for a Professional Association or Membership Organisation ; in 2024 we published the working paper Teacher professionalism report . To date over 600 teachers have been celebrated at Graduation ceremonies for our Chartered Teacher Status pathways. We are a growing and multi-skilled team of 30 people, supported by a Board with a significant track record of experience in a range of fields. Our business plan focuses on growing membership and Chartered Status, and providing meaningful professional learning opportunities for the teaching profession. This role will support our transition from our in-house management platform to Salesforce. The Opportunity Our Membership Platform supports the College membership functions to make a difference to the lives of over 3.6 million children taught by our members. It is used to track, manage and support our members to access their benefits. We are recruiting a Ruby Developer within the Service Operations team to manage our membership platform and provide support to users who access it. During the contract you will: Monitor and resolve any issues arising with the platform. Manage and maintain the platform so it remains operational. Work closely with the Head of Data and Digital to successfully transform and move the current data and services to a new platform built on Salesforce. Support membership operations with reporting, payment and refund requests. This would be an ideal opportunity to work on a project to move our data and processes from a Ruby platform to Salesforce which will move the College s processes forward to ensure a strong future. In this role you will: have autonomy for maintaining and managing our existing membership platform; work collaboratively with many of the team across the business, supporting recruitment and retention of our members; and help to grow the professional membership organisation for the teaching profession and be part of the team driving the organisation forward at an exciting time for the future of the College. Platform Management and Maintenance Most of the time, you will be managing the membership platform, fixing any bugs, keeping the server up to date, ensuring stability, and providing reports to various stakeholders within the College. You will also provide support to the membership team with refund requests through GoCardless and Stripe. Data and Process Transition You will spend some of your time working with the Head of Data and Digital to move all relevant membership data and processes over to Salesforce. This will entail preparing data in the correct format and providing support to move automated processes over to the new system. About You You do not need to have expertise in absolutely all areas, let us decide! We are committed to creating a diverse and inclusive environment and encourage you to apply. We re looking for someone that is motivated by our vision. Systems you would be using include Ruby, Heroku, Salesforce, Stripe (including the API) and GoCardless. Skills and experience Essential Proficiency in Ruby and Ruby on Rails, with 3+ years of experience and with a total of 8+ years in professional software development Experience of using Postgres databases Technical expertise in platform hosting, integration and upgrades Solid experience in CSS using SASS Experience of Git development CI Desirable Experience of using Salesforce Experience of Using the Stripe API and GoCardless API Experience of using Heroku to manage servers and deployment As well as technical requirements, we are looking for people who: have a systematic and analytical approach to problem-solving and technical troubleshooting; have the ability to work independently to troubleshoot and resolve problems; can work collaboratively with team members to bring about constructive changes and processes; ability to explain technical issues to non-technical people. Why Us? As an organisation, we care deeply about creating a working environment that supports our people to grow personally and professionally. These are reflected in our organisational values, which outline the distinctive working culture we are looking to create. In particular, these values are reflected in our commitment to: Flexible working: responsive management, flexible hours, hybrid or fully remote working Professional development, including formal and informal training and support Transparency and ownership: we have an open culture that ensures all staff guide our strategic direction Diversity and inclusion at the Chartered College As a growing organisation, we are committed to: Becoming increasingly representative of the sector and geographies that we operate in Providing a positive experience of work as part of an inclusive culture led by our organisational values Maintaining an annual EDI action plan - led by the internal team. What to expect from the recruitment process All applications are anonymised until the point of interview Line Managers trained in recognising bias We implement a standardised interview template and competencies matrix for a fair and transparent process All interviews are conducted via Zoom and the use of camera is optional. If you require any adjustments in order to proceed with an application, including an audio version of this application pack, please make a request as per the application pack. For more information about joining the Chartered College, please watch this short video from Dame Alison Peacock (CEO). Your Personal Data As part of the recruitment process, the Chartered College of Teaching collects and processes personal data relating to job applicants. The organisation is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations. Pre-employment checks All conditional offers of employment are subject to: Two satisfactory references Proof of qualifications Eligibility to work in the UK. We are an employer committed to the safeguarding of children and young people.

Professional Services Consultant - Payroll Implementation (Payroll, Implementation, Salesforce, HCM, Remote) - Learn Salesforce and Lead Projects in a Supportive, Fully Remote Team! A Professional Services Consultant - Payroll Implementation (Payroll, Implementation, Salesforce, HCM, Remote) is required by a leading HCM software vendor delivering employee-focused solutions on the Salesforce platform. This is a fantastic opportunity to join a growing, remote-first organisation with a 10-year history, a loyal customer base, and some of the UK's top investors backing their growth. You must have: At least 3 years' experience delivering or Implementing payroll implementations. Strong understanding of UK payroll and tax regulations. Previous consultancy experience and the ability to work with Project Managers and Solution Architects. Technical aptitude to grasp and explain Salesforce and payroll system functionality. Proven ability to engage with senior client stakeholders and deliver multiple projects. You'll be supported every step of the way as you learn both the HCM software vendor's payroll product and Salesforce technology. Expect comprehensive onboarding, structured learning (Trailhead), and real-world experience that builds toward independent project ownership. Day-to-day, you will: Deliver payroll projects using the HCM software vendor's Implementation Methodology, from discovery and design through to configuration, testing, training, and go-live support. You'll work closely with clients, Project Managers, and Technical Consultants to implement payroll, timesheets, overtime, and expenses. You'll also support documentation and recommend process improvements, ensuring successful outcomes and high customer satisfaction. Why join this HCM software vendor? Fully remote working across the UK. 45,000 - 55,000 salary (no bonus). Learn Salesforce with full access to Trailhead and structured product training. Supportive, sociable team with daily collaboration and regular in-person meetups. A nurturing environment where you're never thrown in the deep end - you'll grow into your role over the first 12 months.

Role Title: Yaman Business Analyst Location: Hybrid - 60% Knutsford Office Duration: 31/03/2026 Rate: 450 per day - PAYE via Umbrella Only Role Description: To support the organisation, achieve its strategic objectives by the identification of business requirements and solutions that address business problems and opportunities. Accountabilities: Identification and analysis of business problems and client requirements that require change within the organisation. Development of business requirements that will address business problems and opportunities. Collaboration with stakeholders to ensure that proposed solutions meet their needs and expectations. Support the creation of business cases that justify investment in proposed solutions. Conduct feasibility studies to determine the viability of proposed solutions. Support the creation of reports on project progress to ensure proposed solutions are delivered on time and within budget. Creation of operational design and process design to ensure that proposed solutions are delivered within the agreed scope. Support to change management activities, including development of a traceability matrix to ensure proposed solutions are successfully implemented and embedded in the organisation. Analyst Expectations: Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team's operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation. Self-motivated team player, with the ability to perform under pressure and meet tight deadlines. Analytical thinker and with a problem solving mentality; able to work with, cross functional group of team members. Attention to detail, explaining, advocating and expressing facts and ideas in a variety of settings both orally and in writing. Desire to develop strong BA skills/experience. Below given additional relevant skills are highly valued: Some experience in Business Analysis and analysis techniques. Experience in working with large, global, complex projects and teams. May include professional qualification (e.g. BCS) or equivalent relevant experience. Strong stakeholder management and communication skills, both verbal and written. Familiarity with Barclays UK platforms including Salesforce (added advantage). Experience with Business Process Management/Modelling. Experience with organisational and operating model transformation.

Job Role: Application Support Location: Milton Keynes (Hybrid) Salary: £30,000 + Benefits Are you a detail-oriented professional with a passion for supporting business-critical systems? Do you thrive in dynamic environments where you can solve problems, collaborate across teams, and make a real impact on day-to-day operations? This is an excellent opportunity to join a global organisation where you'll be a key player in ensuring the smooth running of business applications and supporting systems used across the market and broking environment. Ideal Candidate: Previous experience in business applications support or systems administration Strong troubleshooting and problem-solving skills, with the ability to respond quickly to urgent issues Good communicator who can explain technical solutions clearly to users and stakeholders Familiarity with Global XB/Sector or Salesforce is an advantage Knowledge of the insurance industry and ITIL practices is desirable Strong organisational skills with the ability to manage workloads and priorities independently Collaborative team player who works well in fast-paced, dynamic environments What You'll Be Doing: Responding to technical issues and service requests in a timely manner Supporting and advising users on a range of business applications Investigating, analysing, and prioritising incidents and requests Performing routine system maintenance and assisting with upgrades and patches Leading or contributing to projects that improve business systems Supporting market platforms and developing knowledge of broking systems Producing reports and management information for senior stakeholders Working closely with internal teams and external partners to resolve issues This hybrid role will be based out of Milton Keynes, offering a balance of in-office collaboration and remote flexibility. If you're proactive, diligent, and ready to take ownership of business application support in a fast-growing environment, we'd love to hear from you. Get in touch today to arrange a chat! Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.

Job Role: Application Support Location: Milton Keynes (Hybrid) Salary: £30,000 + Benefits Are you a detail-oriented professional with a passion for supporting business-critical systems?Do you thrive in dynamic environments where you can solve problems, collaborate across teams, and make a real impact on day-to-day operations? This is an excellent opportunity to join a global organisation where you'll be a key player in ensuring the smooth running of business applications and supporting systems used across the market and broking environment. Ideal Candidate: Previous experience in business applications support or systems administration Strong troubleshooting and problem-solving skills, with the ability to respond quickly to urgent issues Good communicator who can explain technical solutions clearly to users and stakeholders Familiarity with Global XB / Sector or Salesforce is an advantage Knowledge of the insurance industry and ITIL practices is desirable Strong organisational skills with the ability to manage workloads and priorities independently Collaborative team player who works well in fast-paced, dynamic environments What You'll Be Doing: Responding to technical issues and service requests in a timely manner Supporting and advising users on a range of business applications Investigating, analysing, and prioritising incidents and requests Performing routine system maintenance and assisting with upgrades and patches Leading or contributing to projects that improve business systems Supporting market platforms and developing knowledge of broking systems Producing reports and management information for senior stakeholders Working closely with internal teams and external partners to resolve issues This hybrid role will be based out of Milton Keynes, offering a balance of in-office collaboration and remote flexibility. If you're proactive, diligent, and ready to take ownership of business application support in a fast-growing environment, we'd love to hear from you. Get in touch today to arrange a chat! Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.

Engineering Manager (Salesforce / Vlocity) Permanent - Leeds Hybrid (circa 3 days a week in the office) FPSG seek an experienced hands on Salesforce Engineering Manager, who can bring both 'Team' and 'Technical' leadership to assist the creation of a new Single Source Digital Platform. You will be central to building the new Salesforce Industries / Vlocity platform, maximising the wider Microsoft estate. The Engineering Manager's responsibilities will include: Leading the engineering team from the front, setting & managing expectations. Championing excellence across design, coding and implementation. Contribute to setting, executing and delivering the engineering strategy. Bringing a hands on approach to code review, best practice and troubleshooting, for both team members and third-party engineers. Coordinating representation of your team with Product Owners, Scrum Masters, SME's and Business sponsors. Championing an Agile and DevOps orientated operating model, improving core DORA metrics. Brining industry experience and understanding to the forefront of Salesforce development in a microsoft technical estate. Bring inspiration and ingenuity to deliver scalable, best of breed solutions. Acting as a line manager and mentor to development team colleagues. To be the successful as the engineering Manager, you will need experience of: A track record leading high performing engineering teams It is ESSENTIAL to have a demonstrable and up-to-date track record in Salesforce / Salesforce Industries / Vlocity and its wider Ecosystem, Integration services, bespoke build and applications architecture. Highly desireable to have exerience in .Net Services, Azure Cloud etc Exposure to influencing a wider SDLC and development environment, pipelines, integrations and build. A proven ability to lead a diverse team that design and deliver complex high volume solutions, ideally in a financial services environment An understanding of current and emerging technologies and their potential to deliver business benefits A product-centric approach to Agile development. Please note: This role requires you to be onsite 3 days a week therefore a reasonable commutable domicile is expected. In addition to Leeds, office locations including, Middlesbrough, Bristol, Tunbridge Wells or Bournemouth can be considered If Salesforce Industries / Vlocity development experience encorporating wider SDLC functions is not cleary highlighted on your CV your application cannot be progressed. Reward This client has an enviable reputation of offering candidates a diverse range of enterprise project opportunities, where complexity and collaboration will ensure continual personal and technical development. In return, the successful Engineer will receive: a salary and package commensurate with experience and in the upper quartile for the market, plus Bonus options, Enhanced pension and Extensive employee benefits programme. Key skills terminology Salesforce Engineering Manager, Lead Salesforce Engineer, Salesforce Engineer, Principal Salesforce Engineer, Salesforce Technical Lead, Salesforce, Salesforce Industries, Vlocity, CPQ, OpniScript, DataRaptor, .Net, Azure, RDBMS, SQL, CI, CD, DevOps, Agile, SCRUM, DORA. We are Disability Confident and neurodiverse aware. If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Are you a motivated Salesforce Solutions Architect who is passionate about Cloud and application architecture? Do you have expert knowledge of Salesforce products and are you looking to get involved at the onset of a new platform and have the chance to really make an impact? What you'll do: Partner with product owners and solutions architecture to deliver tailored solutions across the Salesforce Ecosystem to support and realise business requirements. (Sales, Service, Communications, Experience and Marketing Clouds) Drive adoption of best practices and support a community of Salesforce Technical Designers across a wide range of initiatives to support business growth, adoption and exploitation of the Salesforce platform. Employ robust Engineering principles and practices across the design, development and delivery of changes to the Salesforce platform, working across a number of Communities of Practice to foster a culture of continuous improvement, working to define and implement best practices across the Salesforce ecosystem. Perform technical analysis, design and support implementation of changes to Salesforce platform following best practices, leveraging OOTB capabilities and customisation when necessary. Contribute to improvement of DevOps processes, Ways of Working and tools including scrum, user support, platform security, quality, version control and CI/CD. Work with domain and cross-functional agile teams to support and enhance features in CPQ, EPC, CLM and OM to support Salesforce application offerings in iterative release cycles. Manage and train advise a team of Salesforce developers and architects to build solutions using Visualforce, Lightning, APEX, APIs, and Comms Cloud components - OmniScripts , Data Raptors, Omnistudio Cards, Omnistudio Product Designer, Omnistudio Pricing Designer and Integration Procedures. What you'll bring: Extensive and in-depth experience of the Salesforce Digital Commerce platform and business processes including Comms Cloud ( Vlocity , CPQ, EPC, OM, CLM), Sales, Service, Experience and Marketing Clouds, ideally in a Communications environment. Experience in design and"development across the Salesforce platform including OmniScripts , Data Raptors, Omnistudio (Cards, Product Designer, Pricing Designer), Digital Commerce (including Cart based APIs), Lightning Web Component Framework, Apex, Triggers, SOQL/SOSL, Flows, Integration Procedures, Orchestration Plans and Event Driven integrations with"external systems using SOAP, REST, BULK, Platform events and Streaming APIs. Experience of Salesforce core and Comms Cloud performance considerations and knowledge/techniques to avoid performance degradation. Good knowledge of industry CPQ offerings such as Assetization , Product lifecycle management, Digital Commerce/Cart based APIs and external APIs. Experience in building complex, scalable and high-performance software systems, including object modelling and OO design patterns that have been successfully delivered to customers . Knowledge of TOGAF principals would be advantageous . Experience with Version Control Systems and Continuous Integration/Continuous Delivery CI/CD workflows (GitLab CI/CD, Jenkins) using Vlocity Build tool (CLI) or Vlocity IDX tool and SFDX . Knowledge of using SonarQube or other static code analysis tools and ELK or Splunk for log analysis would also be beneficial for this role. Team overview: UK&I Technology Ground-breaking projects. Innovative tech. Top innovation. Join our UK&I Technology team and you'll work across technology projects that drive our TV, broadband, mobile and Sky Connect services. You'll be at the heart of delivering the technology roadmaps that support our UK and Ireland businesses, with a focus on customer innovations for Sky Glass. That's not all. You'll also design, develop and deliver digital services for millions of customers across the UK. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: • Sky Q, for the TV you love all in one place • The magic of Sky Glass at an exclusive rate • A generous pension package • Private healthcare • Discounted mobile and broadband • A wide range of Sky VIP rewards and experiences Inclusion & how you'll work: Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial injustice and setting ambitious targets for representation at Sky. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Livingston Watermark House Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus, there's onsite parking available for cars, motorbikes and bicycles. You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym - or play a game of pool or table tennis. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.