Support Specialist Opera (Remote UK & Ireland)

  • HRS International
  • United Kingdom
  • Aug 17, 2022
Full time Hospitality-Hotel Information Technology Oracle SQL Testing

Job Description

About HRS
HRS is Oracle’s largest hospitality partner worldwide, providing coverage in 90 countries to more than 10,000 customers. Recognised as an official Oracle Hospitality Partner, HRS offers a wide range of innovative solutions to its customers including Property Management, POS, Spa & Guest Activities, Mobile Applications, and more.

About the role
You will join our growing global service delivery team implementing and offering support on the HRS-wide portfolio of products to hospitality-related companies across UK & Ireland. Providing support on the OPERA suite of products. The ideal candidate will be ambitious, customer oriented, passionate about digital transformation within the hospitality industry through innovative technologies and software.


  • Hospitality operations background.
  • Minimum 2 years of experience in the support or installation & configuration of Oracle Hospitality PMS products, together with the associated customer training.
  • Experience in working with competitive hospitality products including PMS and Spa systems.
  • Familiar with Oracle PL/SQL. Professional certification is preferable.
  • Good interpersonal skills with both customers and cross-functional teams.
  • Possess a passport and be available for occasional travel.

What you will be doing

  • Provide telephonic / remote / onsite support for all OPERA products, QA skills advantageous.
  • Ensure accurate and timely updates of logged support issues on the in-house call logging system.
  • Research and test problems to confirm, isolate and identify root cause and propose/document resolutions/future mitigation
  • Assist with the occasional implementation, testing and writing of documentation
  • Test and troubleshoot new versions prior to release.
  • Prioritize numerous issues of varying severity & service levels and deal with them
  • Log and manage support cases with 3rd parties.

Language requirements:

  • Native or proficient in English, both written and spoken 

What we offer you

  • Opportunity to grow inside the global organization.
  • Motivating remuneration package.
  • Competitive annual bonus scheme.
  • Remote/flexible working.


Software-Web Training, Front Desk-Reception, Enterprise Software Implementation & Consulting, General-Other: IT-Software Development, Software-System Architecture, Software-Web Development, Systems Analysis - IT, Hotel-Lodging Management

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