Support Specialist Opera (Remote UK & Ireland)

About HRS
HRS is Oracle’s largest hospitality partner worldwide, providing coverage in 90 countries to more than 10,000 customers. Recognised as an official Oracle Hospitality Partner, HRS offers a wide range of innovative solutions to its customers including Property Management, POS, Spa & Guest Activities, Mobile Applications, and more.

About the role
You will join our growing global service delivery team implementing and offering support on the HRS-wide portfolio of products to hospitality-related companies across UK & Ireland. Providing support on the OPERA suite of products. The ideal candidate will be ambitious, customer oriented, passionate about digital transformation within the hospitality industry through innovative technologies and software.

Requirements

• Hospitality operations background.
• Minimum 2 years of experience in the support or installation & configuration of Oracle Hospitality PMS products, together with the associated customer training.
• Experience in working with competitive hospitality products including PMS and Spa systems.
• Familiar with Oracle PL/SQL. Professional certification is preferable.
• Good interpersonal skills with both customers and cross-functional teams.
• Possess a passport and be available for occasional travel.

What you will be doing

• Provide telephonic / remote / onsite support for all OPERA products, QA skills advantageous.
• Ensure accurate and timely updates of logged support issues on the in-house call logging system.
• Research and test problems to confirm, isolate and identify root cause and propose/document resolutions/future mitigation
• Assist with the occasional implementation, testing and writing of documentation
• Test and troubleshoot new versions prior to release.
• Prioritize numerous issues of varying severity & service levels and deal with them
• Log and manage support cases with 3rd parties.

Language requirements:

• Native or proficient in English, both written and spoken 

What we offer you

• Opportunity to grow inside the global organization.
• Motivating remuneration package.
• Competitive annual bonus scheme.
• Remote/flexible working.

Software-Web Training, Front Desk-Reception, Enterprise Software Implementation & Consulting, General-Other: IT-Software Development, Software-System Architecture, Software-Web Development, Systems Analysis - IT, Hotel-Lodging Management