A Business Analyst is required by a fast growing energy provider to document business requirements for a major website redevelopment project with a focus on improving the customer journey and customer experience.
You will be responsible for the creation of detailed business requirements for the website development project and supporting the business in translating requirements into technical specifications. You will be responsible for the delivery and maintenance of Business Requirement Specifications whilst supporting the business in the delivery of accurate technical requirements. You will become a subject matter expert for the website and provide technical oversight during periods of implementation. In addition, you will own requirement specifications, maintaining and updating where required and provide ad hoc analysis and problem solving during periods of implementation. You will also identify risks and propose supporting plans for successful new service implementation
You will be an experienced Business Analyst with proven experience of supporting web development projects and detailed a good understanding of the customer journey and processes. In addition, you will have an advanced knowledge of MS Office, particularly Excel, and have experience of running requirements workshops. Excellent communication and interpersonal skills are essential