Technical Services Manager

Job Type: Permanent Location: Birmingham Circa £52,000 Responsibilities will include: • Ensuring Business As Usual technical operations for all Data Centre customers • Creation of technical incident documentation and processes • Coordinate rapid and effective cross sectional response to incidents • Leading customer facing technical conference calls in a confident and structured manner • Lead all relevant technical teams to restore business as usual within set time scales • To liaise with all major stakeholders within the company and the customer base • Ability to challenge technical experts in a reasoned and logical manner to explore all possible solutions to the incident • To develop and improve internal processes and procedures Skills, Knowledge & Experience: • Excellent all round IT knowledge preferably with a specialist skill set in One complete technology area (i.e. networking, storage, Virtualization, application, Microsoft etc.) • Above combined with a Good all round understanding of multiple technologies and the elements of an End to End service (workstation, application, network, virtualization, storage) • Senior level IT Management experience within a Data Centre environment • Ability/experience to break down an incident into technology and service components to methodically work with technical teams to plan and deliver back restored service • Excellent documentation skills • Strong customer facing experience • Confident character with the ability to deal effectively with both commercial and technical contacts • Commitment to exceed customers’ expectations • ITIL knowledge/ accreditation would be highly advantageous with any knowledge of Incident / Problem and Change Management and how they interact with a technical service. • Commitment to continuous improvement in work processes, ability to suggest improvements and new methods where appropriate