Help Desk 1st Line

  • Birmingham, West Midlands, , United Kingdom
  • Feb 21, 2016

Job Description

Job Duties: Answer and log support calls from end users. Attempt first line desktop troubleshooting. Escalate support calls to the appropriate 2nd line teams. Work with management to implement systems improvements. Skills: •Able to work within a team or autonomously when required •Able to work in a highly process oriented and quality focused support environment •Level headed •Team orientated •Calm and able to work under pressure in a busy commercial IT support environment •A fast learner Education: College or equivalent Experience: •Minimum of 18 months to 2 years in Help Desk role •Have a good working knowledge of Microsoft Windows desktop and server operating systems •Have a good working knowledge of Microsoft Office products (all recent versions) •Have a good understanding of other desktop and network based user applications •Experience of structured support process and ticketing systems an advantage



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