1 job(s) at Farnborough Airport Limited
Farnborough Airport Limited
Farnborough Airport (FAB), Farnborough, UK
What we are looking for:
Farnborough Airport Limited is looking to recruit an IT Support Analyst to work as part of the Airport’s IT function and report into the IT Support Manager
About the role:
The IT Support Analyst is responsible for operating the IT helpdesk and assisting the IT Support Manager in maintaining the company’s IT systems. The IT Support Analyst will be part of a rotating shift pattern, covering 06:30-19:30 Monday-Friday and including an out of hours on-call system.
Within this role you will work as part of a team to:
Operating the IT Helpdesk and providing 1st/2nd line support as a single point of contact for all incoming IT issues for infrastructure, hardware, and software
Receive and resolve calls from the IT Helpdesk and manage user expectations – by phone, email and in person
Troubleshooting and diagnosis of hardware and business software and escalate where necessary.
Deployment of new hardware/software and continuing existing hardware refresh/replacement schemes
Maintaining appropriate documentation.
Involvement with project work
Assisting the IT Support Manager in providing continuous and appropriate IT service to FAL employees
Take part in the on-call rota to carry out daily checks and to provide urgent support out of hours when necessary – this includes additional compensation
About you: Skills, Qualifications and Experience
Full, clean driving license
Must be able to meet CRC security clearance requirements
Excellent standard of accuracy and professionalism.
Excellent technical and computer skills.
Ability to work shifts
Minimum 3 years’ experience providing IT support
Advanced IT skills
AD, Windows 10, Office 2016/2019/365, hardware, configuring PCs.
Experience of working in an airport or aviation setting
What we can offer you:
25 days holiday per annum (pro-rata for part time roles), plus statutory public holidays.
Workplace pension scheme with enhanced employer contributions
Access to medical plan including a range of private treatments (after probation period)
Sustainable travel scheme
Company sick pay scheme
Free onsite parking
Cycle to work scheme
Training and development opportunities
Access to an Employee Assistance programme and helpline
Discount on accommodation and food/beverage at affiliated hotel and pub
Access to discount and savings scheme
Electric vehicle scheme (after 1 years’ service)
You’ll also get all kinds of other great perks, like social events and special employee offers.