1st Line Team Leader £32,000 - £35,000 DOE Location:Paddock Wood (office-based) Reporting to:Service Delivery Manager Are you already leading a 1st Line team and looking for a new challenge? Do you enjoy coaching engineers, improving service delivery, and leading by example? Would you like to join a company that values collaboration, growth, and technical excellence? If so, this could be your next move. T
05/12/2025
Full time
1st Line Team Leader £32,000 - £35,000 DOE Location:Paddock Wood (office-based) Reporting to:Service Delivery Manager Are you already leading a 1st Line team and looking for a new challenge? Do you enjoy coaching engineers, improving service delivery, and leading by example? Would you like to join a company that values collaboration, growth, and technical excellence? If so, this could be your next move. T
1st Line Team Leader £32,000 - £35,000 DOE Location:Paddock Wood (office-based) Reporting to:Service Delivery Manager Are you already leading a 1st Line team and looking for a new challenge? Do you enjoy coaching engineers, improving service delivery, and leading by example? Would you like to join a company that values collaboration, growth, and technical excellence? If so, this could be your next move. The Role As 1st Line Team Leader, you will take ownership of a team of skilled engineers, guiding their performance, development, and day-to-day activities. You will balance hands-on technical support with leadership responsibilities around two-thirds of your time will be spent resolving issues and providing technical direction, and the rest focused on mentoring, process improvement, and driving service quality. You will act as the go-to escalation point for your team, ensuring tickets are handled efficiently and customer satisfaction remains consistently high. This is a role where your technical knowledge and leadership skills will make a real impact both on the team and on the wider business. What You Will Be Doing Lead and Support the Team Manage, motivate, and mentor your 1st Line Engineers through regular 1-2-1s and coaching. Create a positive, collaborative environment where people can do their best work. Set clear goals and drive accountability across the team. Be the Technical Escalation Point Provide expert guidance and hands-on assistance for complex 1st Line issues. Lead root cause analysis and ensure knowledge is documented and shared. Maintain a strong working knowledge of Microsoft technologies and infrastructure. Champion Service Excellence Identify and implement process improvements across the service desk. Contribute to documentation and promote best practice across the team. Keep SLAs and KPIs on track, with a focus on customer satisfaction and efficiency. What We Are Looking For Proven experience as a 1st Line or Service Desk Team Leader, ideally within an MSP or similar environment. Strong technical background across Microsoft infrastructure (Windows OS, Office 365, Active Directory, Server OS). A calm, methodical approach to problem-solving and escalation management. Excellent communication skills and the confidence to engage with clients and colleagues at all levels. Experience working to SLAs and KPIs, with a focus on continuous improvement. Certifications such as Microsoft, ITIL or CompTIA would be beneficial, but not essential. Why Join? You will be part of a collaborative, people-first MSP where leadership is about empowering others, not managing from a distance. The company invests in training, development, and technology, giving you the tools and autonomy to lead your team effectively and keep growing yourself. Interested? Apply today or get in touch for a confidential chat we would love to tell you more about the team and what makes this opportunity stand out. JBRP1_UKTJ
05/12/2025
Full time
1st Line Team Leader £32,000 - £35,000 DOE Location:Paddock Wood (office-based) Reporting to:Service Delivery Manager Are you already leading a 1st Line team and looking for a new challenge? Do you enjoy coaching engineers, improving service delivery, and leading by example? Would you like to join a company that values collaboration, growth, and technical excellence? If so, this could be your next move. The Role As 1st Line Team Leader, you will take ownership of a team of skilled engineers, guiding their performance, development, and day-to-day activities. You will balance hands-on technical support with leadership responsibilities around two-thirds of your time will be spent resolving issues and providing technical direction, and the rest focused on mentoring, process improvement, and driving service quality. You will act as the go-to escalation point for your team, ensuring tickets are handled efficiently and customer satisfaction remains consistently high. This is a role where your technical knowledge and leadership skills will make a real impact both on the team and on the wider business. What You Will Be Doing Lead and Support the Team Manage, motivate, and mentor your 1st Line Engineers through regular 1-2-1s and coaching. Create a positive, collaborative environment where people can do their best work. Set clear goals and drive accountability across the team. Be the Technical Escalation Point Provide expert guidance and hands-on assistance for complex 1st Line issues. Lead root cause analysis and ensure knowledge is documented and shared. Maintain a strong working knowledge of Microsoft technologies and infrastructure. Champion Service Excellence Identify and implement process improvements across the service desk. Contribute to documentation and promote best practice across the team. Keep SLAs and KPIs on track, with a focus on customer satisfaction and efficiency. What We Are Looking For Proven experience as a 1st Line or Service Desk Team Leader, ideally within an MSP or similar environment. Strong technical background across Microsoft infrastructure (Windows OS, Office 365, Active Directory, Server OS). A calm, methodical approach to problem-solving and escalation management. Excellent communication skills and the confidence to engage with clients and colleagues at all levels. Experience working to SLAs and KPIs, with a focus on continuous improvement. Certifications such as Microsoft, ITIL or CompTIA would be beneficial, but not essential. Why Join? You will be part of a collaborative, people-first MSP where leadership is about empowering others, not managing from a distance. The company invests in training, development, and technology, giving you the tools and autonomy to lead your team effectively and keep growing yourself. Interested? Apply today or get in touch for a confidential chat we would love to tell you more about the team and what makes this opportunity stand out. JBRP1_UKTJ
Business Development Manager IT Managed Services Whitstable, Kent £35,000 - £40,000 basic + uncapped commission (OTE £70k+) Are you an ambitious salesperson who loves winning new business? Do you thrive in a role where youre trusted to run your own pipeline? Looking for an opportunity to make a big impact in a growing MSP? We are recruiting for a Business Development Manager to join a well-established IT services provider based in Kent. This is a role for someone who is new business focused, commercially sharp, and excited by the idea of helping a smaller, ambitious company grow. The Role This is a full 360 new business position. You will: Identify, develop, and win new IT managed service opportunities Target SMEs (10250 users) across Kent and the South-East Manage the full sales cycle from first outreach to signed agreement Build your own pipeline through networking, prospecting, and follow-up Work closely with technical teams to develop proposals and solutions Follow up on warm leads generated through marketing campaigns Represent the business at events, exhibitions, and networking groups This role is perfect for someone who loves autonomy, wants to be judged on results, and is confident building pipeline from scratch. What Were Looking For 2+ years in B2B sales, ideally in MSP, IT services, telecoms, or tech Proven success in outbound/new business roles Confident speaking to business owners and decision-makers Good understanding of Microsoft 365, cloud services, cyber security, or managed IT (or the ability to learn quickly) Self-motivated, proactive, and resilient. Someone who drives their own activity A team player who cares about doing as much as selling Success Expectations We are looking for someone who can: Show progress within 3 months (pipeline building, meetings booked) Begin closing business within 6 months Ultimately contribute enough new MRR to demonstrate they can pay for themselves You will get support with marketing, campaigns, sales assets, and technical backing but the drive and activity need to come from you. Progression Once proven, there is genuine opportunity to: Grow into a Senior BDM Take ownership of a vertical or region Potentially develop and lead a small sales team as the business expands We are looking for someone who wants to stick with us and grow as we grow. Package £35,000£40,000 basic salary OTE £70,000+ (uncapped) Clear quarterly targets and commissions Supportive, collaborative team with real career growth 25 days holiday + bank holidays Regular team events and incentives JBRP1_UKTJ
02/12/2025
Full time
Business Development Manager IT Managed Services Whitstable, Kent £35,000 - £40,000 basic + uncapped commission (OTE £70k+) Are you an ambitious salesperson who loves winning new business? Do you thrive in a role where youre trusted to run your own pipeline? Looking for an opportunity to make a big impact in a growing MSP? We are recruiting for a Business Development Manager to join a well-established IT services provider based in Kent. This is a role for someone who is new business focused, commercially sharp, and excited by the idea of helping a smaller, ambitious company grow. The Role This is a full 360 new business position. You will: Identify, develop, and win new IT managed service opportunities Target SMEs (10250 users) across Kent and the South-East Manage the full sales cycle from first outreach to signed agreement Build your own pipeline through networking, prospecting, and follow-up Work closely with technical teams to develop proposals and solutions Follow up on warm leads generated through marketing campaigns Represent the business at events, exhibitions, and networking groups This role is perfect for someone who loves autonomy, wants to be judged on results, and is confident building pipeline from scratch. What Were Looking For 2+ years in B2B sales, ideally in MSP, IT services, telecoms, or tech Proven success in outbound/new business roles Confident speaking to business owners and decision-makers Good understanding of Microsoft 365, cloud services, cyber security, or managed IT (or the ability to learn quickly) Self-motivated, proactive, and resilient. Someone who drives their own activity A team player who cares about doing as much as selling Success Expectations We are looking for someone who can: Show progress within 3 months (pipeline building, meetings booked) Begin closing business within 6 months Ultimately contribute enough new MRR to demonstrate they can pay for themselves You will get support with marketing, campaigns, sales assets, and technical backing but the drive and activity need to come from you. Progression Once proven, there is genuine opportunity to: Grow into a Senior BDM Take ownership of a vertical or region Potentially develop and lead a small sales team as the business expands We are looking for someone who wants to stick with us and grow as we grow. Package £35,000£40,000 basic salary OTE £70,000+ (uncapped) Clear quarterly targets and commissions Supportive, collaborative team with real career growth 25 days holiday + bank holidays Regular team events and incentives JBRP1_UKTJ
Projects Engineer £35,000 £40,000 + Bonus Edenbridge (office-based) with travel to client sites across the UK Are you currently working in an MSP and ready to step into a more project-focused role? Do you enjoy building solutions from scratch, getting hands-on with networks, servers, and new client deployments? Are you confident setting up environments end-to-end and want to work with a fast-growing, ambitious IT provider? We are recruiting for a Projects Engineer to join a growing Managed Service Provider based in Edenbridge. This is a role for someone who loves variety: one day you may be building out a new client network, the next you may be handling a Microsoft 365 tenant migration, and the next you may be deploying hardware onsite anywhere in the UK. This is a genuinely exciting time to join a business that is scaling quickly. You will work closely with the senior engineers and project managers, delivering high-quality technical solutions for a wide range of customers. The role You will be responsible for delivering customer projects end-to-end, including planning, configuration, installation, and handover. This includes: New client onboarding and environment builds Full network deployments using Meraki and UniFi Server builds (both Windows and Linux) Microsoft 365 tenant setup and configuration Autopilot deployments Apple Business Manager and Addigy management Physical kit installs, patching, rack builds, cable tracing, and onsite troubleshooting Incident resolution during project rollout Working with the support teams to hand over completed projects Travelling to customer sites across the UK when required (expenses covered) What you need to bring Strong understanding of networks, routing, switching, VLANs, firewalls, and Wi-Fi deployments Good knowledge of Microsoft 365 administration (tenants, migrations, policies, security) Familiarity with Autopilot and modern device management Hands-on skills in physical installation, rack setup, and troubleshooting MSP background is strongly preferred Desirable Experience with Meraki and/or UniFi Experience with Apple Business Manager and Addigy (or similar tools) Confident building Windows and Linux servers Why this role stands out Growing MSP with ambitious plans Real ownership of projects and solutions Exposure to a wide variety of technologies Supportive team and opportunity for development Bonus scheme on top of base salary If you are currently working in an MSP, understand networks well, and want to move into a projects-focused position, I would be happy to talk through the role in more detail. JBRP1_UKTJ
02/12/2025
Full time
Projects Engineer £35,000 £40,000 + Bonus Edenbridge (office-based) with travel to client sites across the UK Are you currently working in an MSP and ready to step into a more project-focused role? Do you enjoy building solutions from scratch, getting hands-on with networks, servers, and new client deployments? Are you confident setting up environments end-to-end and want to work with a fast-growing, ambitious IT provider? We are recruiting for a Projects Engineer to join a growing Managed Service Provider based in Edenbridge. This is a role for someone who loves variety: one day you may be building out a new client network, the next you may be handling a Microsoft 365 tenant migration, and the next you may be deploying hardware onsite anywhere in the UK. This is a genuinely exciting time to join a business that is scaling quickly. You will work closely with the senior engineers and project managers, delivering high-quality technical solutions for a wide range of customers. The role You will be responsible for delivering customer projects end-to-end, including planning, configuration, installation, and handover. This includes: New client onboarding and environment builds Full network deployments using Meraki and UniFi Server builds (both Windows and Linux) Microsoft 365 tenant setup and configuration Autopilot deployments Apple Business Manager and Addigy management Physical kit installs, patching, rack builds, cable tracing, and onsite troubleshooting Incident resolution during project rollout Working with the support teams to hand over completed projects Travelling to customer sites across the UK when required (expenses covered) What you need to bring Strong understanding of networks, routing, switching, VLANs, firewalls, and Wi-Fi deployments Good knowledge of Microsoft 365 administration (tenants, migrations, policies, security) Familiarity with Autopilot and modern device management Hands-on skills in physical installation, rack setup, and troubleshooting MSP background is strongly preferred Desirable Experience with Meraki and/or UniFi Experience with Apple Business Manager and Addigy (or similar tools) Confident building Windows and Linux servers Why this role stands out Growing MSP with ambitious plans Real ownership of projects and solutions Exposure to a wide variety of technologies Supportive team and opportunity for development Bonus scheme on top of base salary If you are currently working in an MSP, understand networks well, and want to move into a projects-focused position, I would be happy to talk through the role in more detail. JBRP1_UKTJ