Birmingham City University

Faculty/Department - Information Technology School/Department - Support Team Post Title: Support Technician   Full Time, Permanent   Location: Multiple Campuses Salary: £18,121 to £19,696 per annum + 5% shift allowance Closing Date: Wednesday 31 October 2018   Interview date: Monday 05 November 2018   Ref No: 092018-399 Birmingham City University is a large, diverse and increasingly popular place to study. We are defined by our core values of “Excellence, People Focus, Partnership Working and Fairness & Integrity”. We have a vacancy for a Support Technician to work with a team of analysts to provide first and second line support to the University staff and students for all Audio Visual equipment and IT services. The team operates within the ITIL Service Management framework. You must have experience in a similar technical support role, including: Troubleshooting and supporting Windows operating systems, Microsoft Office products, desktop and laptop hardware Working knowledge of Audio Visual technologies Knowledge of Apple, Linux and mobile operating systems You will need to have excellent interpersonal and customer facing skills You will be required to work on a one week rotating shift pattern + 5% shift allowance. As part of your application, please ensure you upload your CV. We recommend that, where possible, you remove personal details from your CV such as your name. For further information please contact input contact details , via email address or phone number . For more information about applying and for the job description for the post, please see the current vacancies on the BCU website:  http://jobs.bcu.ac.uk/ Please note; on occasions where we receive a large number of applications, we may close the advert ahead of the publicised closing date. If this does happen, we will contact all candidates via email who have started but not yet completed their application, giving 48 hours’ notice.   We would therefore advise that you submit your completed application as soon as possible. Birmingham City University holds an Athena Swan Bronze Award and promotes the advancement of gender equality through Representation, Progression and Success for All. We are an equal opportunities employer and welcome applications from all sections of the community.

Support Analyst £28,508 to £30,986 per annum (plus a 5% shift allowance) Full time, Permanent Ref No: 072018-334   We have a vacancy for an experienced and self-motivated Support Analyst to provide first and second line support to the University staff and students for all Audio Visual and IT services. The team operates within the ITIL Service Management framework. You must have a successful track record in a similar technical support role, including: Troubleshooting and supporting Windows operating systems, Microsoft Office products, desktop and laptop hardware Sound understanding of operating system security principles Working knowledge of Audio Visual technologies Knowledge of Apple, Linux and mobile operating systems Working with a range of external suppliers. You will need to have excellent interpersonal and customer facing skills. You will be confident in communicating at all levels and will be passionate about knowledge sharing to enhance the overall quality of the team.  You will be required to work on a one week rotating shift pattern + 5% shift allowance. As part of your application, please ensure you upload your CV and Covering Letter. We recommend that, where possible, you remove personal details from your CV and Covering Letter such as your name. For more information about applying and for the job description for the post, please see the current vacancies on the BCU website: http://jobs.bcu.ac.uk/ Closing Date: 16 August 2018 Interview Date: TBC Birmingham City University seeks to be a single status employer and benefits include up to 32 days annual holiday, an index linked contributory pension scheme and an employee medical scheme. Birmingham City University is an equal opportunities employer and welcomes applications from all sections of the community.

Technical Architect IT - Strategy and Architecture   Location: Joseph Priestley Building £51,553 to £56,037 Competitive Salary which includes a 20% Market Supplement Full-Time, Permanent Reference: 032018-156-R-R  To achieve our vision to transform our systems, systems integration, data management and Hybrid-Cloud implementation, we need an exceptional Technical Architect. You will be part of our IT Technical Architecture team who are responsible for shaping the future of IT at BCU. Reporting to the Chief Technical Architect you will be responsible for ensuring that the architecture of our IT systems implements and enables our IT Strategy and Principles. As a member of the Architectural Governance Board, you will be responsible for assessing solution designs and proposing new, fit-for-purpose solutions that meet the business requirements and are aligned to our University’s strategy.  You will have demonstrable technical expertise as well as experience and knowledge of designing technical architectures and solutions. Whilst you are likely to have in-depth understanding of server and network infrastructure you will also have broad technical knowledge and experience including Cloud, applications and data. You will also have knowledge and experience of appropriate architectural frameworks and methodologies such as TOGAF.  You will have ownership of all technical aspects of the projects that you are assigned to. You will also contribute to developing policies, developing IT strategy, resolving major technical design issues, making procurement decisions and selecting system architecture components.  For more information about applying and for the job description please see the current vacancies on the BCU website:  http://jobs.bcu.ac.uk/ Closing Date: Thursday 7 June 2018 Interview Date: Friday 29 June 2018 Please note; on occasions where we receive a large number of applications, we may close the advert ahead of the publicised closing date. If this does happen, we will contact all candidates via email who have started but not yet completed their application, giving 48 hours’ notice.   We would, therefore, advise that you submit your completed application as soon as possible.   Alternatively, if you require the application in a different format please contact the Human Resources Department at hrlifecycle@bcu.ac.uk or on 0121 331 6693.

Support Technician £18,121 to £19,696 per annum + 5% shift allowance  Fulltime, Permanent Reference: 012018-11-R Birmingham City University is a large, diverse and increasingly popular place to study. We are defined by our core values of “Excellence, People Focus, Partnership Working and Fairness & Integrity”.  We have a vacancy for a Support Technician to work with a team of analysts to provide first and second line support to the University staff and students for all Audio Visual equipment and IT services. The team operates within the ITIL Service Management framework.  You must have experience in a similar technical support role, including:  Troubleshooting and supporting Windows operating systems, Microsoft Office products, desktop and laptop hardware Working knowledge of Audio Visual technologies Knowledge of Apple, Linux and mobile operating systems You will need to have excellent interpersonal and customer facing skills. You will be required to work on a one week rotating shift pattern + 5% shift allowance.  As part of your application, please ensure you upload your CV and Covering Letter. We recommend that, where possible, you remove personal details from your CV and Covering Letter such as your name.  For more information about applying and for the job description for the post, please see the current vacancies on the BCU website:  http://jobs.bcu.ac.uk/   Closing Date: Tuesday 10 April 2018 Interview Date: To be confirmed     Alternatively if you require the application in a different format please contact the Human Resources Department at hrlifecycle@bcu.ac.uk or on 0121 331 6693.   Please note; on occasions where we receive a large number of applications, we may close the advert ahead of the publicised closing date. If this does happen, we will contact all candidates via email who have started but not yet completed their application, giving 48 hours’ notice. We would therefore advise that you submit your completed application as soon as possible.   Alternatively if you require the application in a different format please contact the Human Resources Department at hrlifecycle@bcu.ac.uk or on 0121 331 6693. Birmingham City University holds an Athena Swan Bronze Award and promotes the advancement of gender equality through Representation, Progression and Success for All. We are an equal opportunities employer and welcome applications from all sections of the community.

Technical Architect £51,553.20 - £56,037.60 which includes a 20% market supplement   Full-Time, Permanent Reference: 032018-156   To achieve our vision to transform our systems, systems integration, data management and Hybrid-Cloud implementation, we need an exceptional Technical Architect. You will be part of our IT Technical Architecture team who are responsible for shaping the future of IT at BCU.  Reporting to the Chief Technical Architect you will be responsible for ensuring that the architecture of our IT systems implements and enables our IT Strategy and Principles. As a member of the Architectural Governance Board, you will be responsible for assessing solution designs and proposing new, fit-for-purpose solutions that meet the business requirements and are aligned to our University’s strategy.  You will have demonstrable technical expertise as well as experience and knowledge of designing technical architectures and solutions. Whilst you are likely to have in-depth understanding of server and network infrastructure you will also have broad technical knowledge and experience including Cloud, applications and data. You will also have knowledge and experience of appropriate architectural frameworks and methodologies such as TOGAF.  You will have ownership of all technical aspects of the projects that you are assigned to. You will also contribute to developing policies, developing IT strategy, resolving major technical design issues, making procurement decisions and selecting system architecture components.  For more information about applying and for the job description please see the current vacancies on the BCU website:  http://jobs.bcu.ac.uk/   Closing Date: Wednesday 4 April 2018 Interview Date: Thursday 19 April 2018  Please note; on occasions where we receive a large number of applications, we may close the advert ahead of the publicised closing date. If this does happen, we will contact all candidates via email who have started but not yet completed their application, giving 48 hours’ notice.  We would, therefore, advise that you submit your completed application as soon as possible.   Alternatively, if you require the application in a different format please contact the Human Resources Department at hrlifecycle@bcu.ac.uk or on 0121 331 6693.

IT Training Manager £37,966 to £41,267 per annum Full Time, Permanent position Ref No: 012018-47-R   We are looking for an experienced and enthusiastic professional to lead a team of trainers in the IT department at Birmingham City University. Based in our prestigious, modern city centre campus, you will need proven experience of leading IT training and change management initiatives, good people manager skills and ability to quickly build credibility and influence, particularly at a senior level. This role would suit a collaborative professional who enjoys both strategic and operational delivery.  Training provision in the University is undergoing a radical change with the imminent introduction of an Oracle cloud based Enterprise Resource Planning system which incorporates a new LMS. This provides a unique and exciting opportunity to re-evaluate how IT training is offered to our customers. The IT Training Manager will be working closely alongside HR Staff Development, Education Development Service and IT Help Desk teams so an excellent level of professional communication skills and strong leadership capabilities are essential.  We are looking for:  Experience in leading an IT training team Strong working knowledge of Microsoft technologies including MS Office 2016 and Office 365 products Ability to design and implement an IT Training strategy, in particular during the rollout of new IT projects and processes Proven experience to devise and deliver a training programme that will utilise a range of training methods – classroom, eLearning, written materials, floor-walking and 121s Strong communication, facilitation and change management skills and tangible evidence of driving positive cultural change within large complex organisations – ideally in the higher education sector In addition to being educated to bachelor degree level and/or holding a relevant professional qualification, you’ll have well developed performance coaching skills.  In your role you will:  Conduct regular individual and team meetings to ensure the IT Training team are growing, developing and achieving the highest standard Conduct and review Training Needs Analysis (TNA's) and customer feedback across the University Manage and maintain the IT training budget, co-ordinate external training for IT staff Develop close professional relationships with suppliers to gain appropriate course content and advantageous terms.  Design interventions to support large scale change and improvement projects.   For more information about applying and for the job description for the post, please see the current vacancies on the BCU website: http://jobs.bcu.ac.uk/

Birmingham City University Location: Multiple Campuses   Full Time, Permanent  Ref No: 012018-11 Birmingham City University is a large, diverse and increasingly popular place to study. We are defined by our core values of “Excellence, People Focus, Partnership Working and Fairness & Integrity”. We have a vacancy for a Support Technician to work with a team of analysts to provide first and second line support to the University staff and students for all Audio Visual equipment and IT services. The team operates within the ITIL Service Management framework. You must have experience in a similar technical support role, including: Troubleshooting and supporting Windows operating systems, Microsoft Office products, desktop and laptop hardware Working knowledge of Audio Visual technologies Knowledge of Apple, Linux and mobile operating systems You will need to have excellent interpersonal and customer facing skills. You will be required to work on a one week rotating shift pattern + 5% shift allowance. As part of your application, please ensure you upload your CV and Covering Letter. We recommend that, where possible, you remove personal details from your CV and Covering Letter such as your name.  Closing Date: 11 February 2018 Interview Date: To be confirmed For more information about applying and for the job description for the post, please see the current vacancies on the BCU website. Alternatively if you require the application in a different format please contact the Human Resources Department at hrlifecycle@bcu.ac.uk or on 0121 331 6693. Please note; on occasions where we receive a large number of applications, we may close the advert ahead of the publicised closing date. If this does happen, we will contact all candidates via email who have started but not yet completed their application, giving 48 hours’ notice. We would therefore advise that you submit your completed application as soon as possible. Birmingham City University holds an Athena Swan Bronze Award and promotes the advancement of gender equality through Representation, Progression and Success for All. We are an equal opportunities employer and welcome applications from all sections of the community.

Birmingham City University Location: Multiple Campuses Full Time, Permanent position Ref No: 112017-412-R We have a vacancy for an experienced and self-motivated Support Analyst to provide first and second line support to the University staff and students for all Audio Visual and IT services. The team operates within the ITIL Service Management framework. You must have a successful track record in a similar technical support role, including: Troubleshooting and supporting Windows operating systems, Microsoft Office products, desktop and laptop hardware Sound understanding of operating system security principles Working knowledge of Audio Visual technologies Knowledge of Apple, Linux and mobile operating systems Working with a range of external suppliers You will need to have excellent interpersonal and customer facing skills. You will be confident in communicating at all levels and will be passionate about knowledge sharing to enhance the overall quality of the team. You will be required to work on a one week rotating shift pattern + 5% shift allowance.  Closing Date: 11 February 2018 Interview Date: 5 March 2018 As part of your application, please ensure you upload your CV and Covering Letter. We recommend that, where possible, you remove personal details from your CV and Covering Letter such as your name. Alternatively if you require the application in a different format please contact the Human Resources Department at hrlifecycle@bcu.ac.uk or on 0121 331 6693. For more information about applying and for the job description for the post, please see the current vacancies on the BCU website. Please note; on occasions where we receive a large number of applications, we may close the advert ahead of the publicised closing date. If this does happen, we will contact all candidates via email who have started but not yet completed their application, giving 48 hours’ notice. We would therefore advise that you submit your completed application as soon as possible. Birmingham City University holds an Athena Swan Bronze Award and promotes the advancement of gender equality through Representation, Progression and Success for All. We are an equal opportunities employer and welcome applications from all sections of the community.

Birmingham City University Location: Joseph Priestley Building Full Time, Permanent Ref No: 012018-47  We are looking for an experienced and enthusiastic professional to lead a team of trainers in the IT department at Birmingham City University. Based in our prestigious, modern city centre campus, you will need proven experience of leading IT training and change management initiatives, good people manager skills and ability to quickly build credibility and influence, particularly at a senior level. This role would suit a collaborative professional who enjoys both strategic and operational delivery. Training provision in the University is undergoing a radical change with the imminent introduction of an Oracle cloud based Enterprise Resource Planning system which incorporates a new LMS. This provides a unique and exciting opportunity to re-evaluate how IT training is offered to our customers. The IT Training Manager will be working closely alongside HR Staff Development, Education Development Service and IT Help Desk teams so an excellent level of professional communication skills and strong leadership capabilities are essential. We are looking for: Experience in leading an IT training team Strong working knowledge of Microsoft technologies including MS Office 2016 and Office 365 products Ability to design and implement an IT Training strategy, in particular during the rollout of new IT projects and processes Proven experience to devise and deliver a training programme that will utilise a range of training methods – classroom, eLearning, written materials, floor-walking and 121s Strong communication, facilitation and change management skills and tangible evidence of driving positive cultural change within large complex organisations – ideally in the higher education sector In addition to being educated to bachelor degree level and/or holding a relevant professional qualification, you’ll have well developed performance coaching skills. In your role you will: Conduct regular individual and team meetings to ensure the IT Training team are growing, developing and achieving the highest standard Conduct and review Training Needs Analysis (TNA's) and customer feedback across the University Manage and maintain the IT training budget, co-ordinate external training for IT staff Develop close professional relationships with suppliers to gain appropriate course content and advantageous terms. Design interventions to support large scale change and improvement projects. Closing Date: 5 February 2018 Interview Date: 26 February 2018 For more information about applying and for the job description for the post, please see the current vacancies on the BCU website. Please note; on occasions where we receive a large number of applications, we may close the advert ahead of the publicised closing date. If this does happen, we will contact all candidates via email who have started but not yet completed their application, giving 48 hours’ notice.   We would therefore advise that you submit your completed application as soon as possible. Alternatively if you require the application in a different format please contact the Human Resources Department at hrlifecycle@bcu.ac.uk or on 0121 331 6693. Birmingham City University holds an Athena Swan Bronze Award and promotes the advancement of gender equality through Representation, Progression and Success for All. We are an equal opportunities employer and welcome applications from all sections of the community.

Birmingham City University   Department: Information Technology Location: Multi-site campuses   Support Technician £ 18,121 - £ 19,696 Full Time, Permanent Ref No: 112017-411   Birmingham City University is a large, diverse and increasingly popular place to study. We are defined by our core values of “Excellence, People focus, Partnership working and Fairness & Integrity”. We have a vacancy for a Support Technician to work with a team of analysts to provide first and second line support to the University staff and students for all Audio Visual equipment and IT services. The team operates within the ITIL Service Management framework. You must have experience in a similar technical support role, including: Troubleshooting and supporting Windows operating systems, Microsoft Office products, desktop and laptop hardware Working knowledge of Audio Visual technologies Knowledge of Apple, Linux and mobile operating systems. You will need to have excellent interpersonal and customer facing skills. You will be required to work on a one week rotating shift pattern + 5% shift allowance. As part of your application, please ensure you upload your CV and Covering Letter. We recommend that, where possible, you remove personal details from your CV and Covering Letter such as your name.  For more information about applying and for the job description for the post, please see the current vacancies on the BCU website:  http://jobs.bcu.ac.uk/ Closing Date: 22nd November Interview Date: 4th December Alternatively if you require the application in a different format please contact the Human Resources Department at hrlifecycle@bcu.ac.uk or on 0121 331 6693. Birmingham City University holds an Athena Swan Bronze Award and promotes the advancement of gender equality through Representation, Progression and Success for All. We are an equal opportunities employer and welcome applications from all sections of the community.

Birmingham City University   Department: Information Technology Location: Multi-site campuses   Support Analyst £ 28,508 - £30,986 Full Time, Permanent Ref No: 112017-412 We have a vacancy for an experienced and self-motivated Support Analyst to provide first and second line support to the University staff and students for all Audio Visual and IT services. The team operates within the ITIL Service Management framework. You must have a successful track record in a similar technical support role, including: Troubleshooting and supporting Windows operating systems, Microsoft Office products, desktop and laptop hardware Sound understanding of operating system security principles Working knowledge of Audio Visual technologies Knowledge of Apple, Linux and mobile operating systems Working with a range of external suppliers. You will need to have excellent interpersonal and customer facing skills. You will be confident in communicating at all levels and will be passionate about knowledge sharing to enhance the overall quality of the team.  You will be required to work on a one week rotating shift pattern + 5% shift allowance. As part of your application, please ensure you upload your CV and Covering Letter. We recommend that, where possible, you remove personal details from your CV and Covering Letter such as your name. For more information about applying and for the job description for the post, please see the current vacancies on the BCU website:  http://jobs.bcu.ac.uk/ Closing Date: 24th November Interview Date: 8th December Alternatively if you require the application in a different format please contact the Human Resources Department at hrlifecycle@bcu.ac.uk or on 0121 331 6693. Birmingham City University holds an Athena Swan Bronze Award and promotes the advancement of gender equality through Representation, Progression and Success for All. We are an equal opportunities employer and welcome applications from all sections of the community.