Teach First

Here at Teach First we are passionate about ending educational inequality, and believe that all children are entitled to an excellent education, regardless of their socio- economic background. We attract top calibre candidates to work with us, as we all share in the Teach First vision and work very hard to achieve this goal. In return, we offer great benefits, the opportunity to make a difference and the chance to work with committed and passionate colleagues.  We are looking for a Second Line Service Analyst to join our dedicated Service Desk Team, which sits within our Technology Department. You will provide second line support to a high standard across the organisation, working with a number of internal stakeholders.  Your responsibilities will include: Managing a range of incoming requests and incidents from across the organisation, escalating through internal procedures as required Learning and developing internal processes, offering creative solutions and recognising opportunities to develop or refresh these as appropriate Writing, developing and publishing process documentation for the Service Desk Function We are looking for: - Competent understanding of Active Directory, Office 365 and Skype for business Comfortable with using multiple IT management systems Advanced support of Microsoft Operating Systems (Windows 7 and 10) and associated office products (Office 2013, 2016 Expert fault-finding techniques (Software and Hardware)   Next steps We aim to provide feedback to all applications within 10 working days from the closing date

First Line Service Desk Analyst Here at Teach First we are passionate about ending educational inequality, and believe that all children are entitled to an excellent education, regardless of their socio- economic background. We attract top calibre candidates to work with us, as we all share in the Teach First vision and work very hard to achieve this goal. In return, we offer great benefits, the opportunity to make a difference and the chance to work with committed and passionate colleagues.  We are looking for a First Line Service Analyst to join our dedicated Service Desk Team, which sits within our Technology Department. We do things slightly different at Teach First and at this level you will have exposure to diagnosis and escalation, as well as being the first point of contact, so it’s a great opportunity to build on the skills you already have!  Your responsibilities will include:         Managing a range of incoming requests and incidents from across the organisation, escalating through internal procedures as required         Working within SLAs to provide a seamless service to all employees and stakeholders         Learning internal processes, offering creative solutions and recognising opportunities to  develop or refresh these as appropriate You will be great at:         You will have a background in a technical support role working to processes         Have excellent customer service skills         Diagnosis Experience Next steps We aim to provide feedback to all applications within 10 working days from the closing date.

Do you have business analyst experience? Do you want to be a part of Teach First's digital transformation?  Are you looking to help make a valuable change to an organisation?   Why Teach First? Teach First is one of the UK’s leading education charities. We work in partnership with schools, social enterprises and other organisations to break the link between low family income and poor educational attainment. We believe in what we do and work with integrity to achieve our vision that no child’s educational success should be limited by their socio-economic background. What will you be doing? We're looking for an experienced Business Analyst who will provide strategic business analysis services to partners across the charity.  You will work closely with the Human Resources department and key stakeholders to on on the implementation of a new HR system.   You will need to gain an in-depth understanding of the HR strategy, processes, services and the context in which the charity operates. You will be vital to to understanding and documenting the process and system changes required to adopting a new market leading HR system.  As Business Analyst, you will be responsible for reviewing assigned business processes from end-to-end to identify, address operational and technological risks and identify opportunities to improve efficiency. You will be able to demonstrate up-to-date expertise in Human Resource Information Systems and apply this knowledge effectively.  What makes you the ideal candidate?  Considerable experience managing a HR Cloud System Implementation project throughout the project lifecycle Experience implementing pay roll implementations and integrations Experience of managing projects including controlling tasks, risks, plans, change, budgets, communications Analyse and evaluate business requirements, using your expertise to optimise the value that IT can bring to the business and deliver to a high standard Use confidence and creative thinking to drive for clarity, common understanding and agreement among your colleagues Considerable experience liaising and communicating effectively with business stakeholders on project risks, progress and milestones Considerable experience of Business Analysis within the IT industry Considerable experience of articulating business problems and translating into functional specifications Working with internal and external suppliers to translate functional specifications into technical specifications Excellent communication skills and your ability to listen to and understand business teams across various departments Proven ability to effectively work as part of a team For a full job description, information on our benefits and to apply, please click the 'apply now' button to visit our website.  Apply now link:  https://careers.teachfirst.org.uk/AccessSelect.rEcruit/Recruitment/VacancyDetails.aspx?vacNo=1315