Healthnethomecare

HealthNet Homecare in the United Kingdom is seeking an experienced IT Manager to lead the IT department, drive helpdesk operations and ensure robust, compliant technology services across our Azure estate. You will manage budgets, oversee 4 helpdesk staff, and provide technical escalation for 3rd line issues. The role requires strong leadership, formal IT/management qualifications, and a track record of delivering secure, efficient IT services in regulated environments.

HealthNet Homecare is a leading provider of homecare services, supporting patients to receive treatment and care in the comfort of their own homes. From medication deliveries to specialist clinical nursing support, including injection training and the administration of IV and infusion therapies, we are dedicated to making healthcare more accessible and convenient for those who need it most. Supporting over 240,000 patients across a wide range of therapy areas, our experienced and compassionate teams work with individuals living with both rare and more common conditions. Our mission is to make patients' lives easier by removing the stress of managing treatment and providing reassurance that they are receiving safe, high-quality care every step of the way. We are looking for an IT Support Analyst to join our busy IT department. We are seeking a highly motivated, talented and experienced IT professional to complement our industry leading Digital Team as an IT Systems Administrator. Reporting to the IT Manager you will form an integral part of the IT Support Team providing a first-class service to our business ensuring the customers needs are met in a timely manner. The successful candidate will have prior experience of operating in a similar role. They will be expected to provide 1st/ 2nd line support to the business by administering IT systems and implementing support processes and efficiencies using automation. Additionally, there will be opportunities to be involved in the technical delivery of projects which require a strong emphasis on security, and resilience, showing a positive attitude and demonstrating initiative. If you are passionate about making a real difference and are looking for a role with purpose, where your work has a positive impact on patients' everyday lives, we would love to hear from you. Main Responsibilities Provide desktop support and software configuration Provide telephony system support Liaise with people (both internal & 3rd party support providers) to facilitate the various support processes Local administration of LAN including DHCP / DNS / Firewall Deploy, install and configure Windows 11 clients to a standard specification Administer On premise AD and Entra ID Microsoft Navision administration Microsoft Azure administration Office 365 administration Document IT processes and procedures Support project work which includes analysis, design, specification documentation, testing and implementation Read and comply with all communications from head office and others to ensure necessary actions are undertaken for the pharmacy and customers Maintain good housekeeping Carry out any reasonable request given by appropriate persons Contribute to the company's commitment to continuous improvement by forwarding your suggestions to appropriate person What experience and skills are we looking for? Desirable Foundation professional training/qualifications: MS MCPs / Azure fundamentals ITIL Foundation v3/v4 CompTIA A+ /IT Fundamentals MS MCPs / MTAs Fortigatefirewalls KnowledgeofMSDynamics365(Field Service/Business Central Knowledge ofMSNavision Essential Minimum2years experiencesupporting: Microsoft suite of products: Windows Desktops (win10 & 11) Windows server (2016, 2019 & 2022) Microsoft 365 suite:O365 inc. Teams, OneDrive Microsoft Azure administration Good knowledge of phone system administration Good understanding of networking including subnets, routing&diagnostics Good documentation skills Good analytical and troubleshooting skills Qualifications Hold5GCSE'sincludingMaths&EnglishatgradesA -Corequivalent What we offer Competitive salary structure 25 days holiday + bank holiday Pension Scheme Ongoing training and development Professional registration fees paid Employee Assistant Programme including 24/7 hour access to remote GP appointments. Refer a friend scheme Uniform provided Kit bags for all Homecare Nurses Eyecare Vouches Perks and benefits via Perkbox Long service awards. If the role sounds of interest, and you want to be a part of a company who truly places our patients at the heart of everything we do, please feel free to apply through our careers page and join us in making a difference. Please note: Due to a high volume of applications, we usually receive, we are unable to contact each applicant individually regarding the status of their application. If you are selected for an interview, we will shortly be in touch.

HealthNet Homecare is seeking a Pharmacy Prescription Management Assistant to support prescription operations and patient data entry. You will assist in supplying medicines safely and in accordance with SOPs, while maintaining accurate documentation and data protection standards. The role involves collaborating with the dispensing team, handling communications from hospitals, patients and internal staff, and contributing to continuous improvement within the department.

HealthNet Homecare is seeking an IT Support Analyst to join our busy IT department. You will provide 1st/2nd line support, administer IT systems and drive automation to improve efficiency across the business and patient care. The role involves ensuring smooth operation of Windows 11 clients, on prem AD, Navision/Azure services and Office 365 administration. The successful candidate will have at least 2 years in a similar role, strong problem-solving and documentation skills, and an eagerness to

HealthNet Homecare is a leading provider of homecare services, supporting patients to receive treatment and care in the comfort of their own homes. From medication deliveries to specialist clinical nursing support, including injection training and the administration of IV and infusion therapies, we are dedicated to making healthcare more accessible and convenient for those who need it most. Supporting over 240,000 patients across a wide range of therapy areas, our experienced and compassionate teams work with individuals living with both rare and more common conditions. Our mission is to make patients' lives easier by removing the stress of managing treatment and providing reassurance that they are receiving safe, high-quality care every step of the way. We are looking for a prescription management team to join our pharmacy support team. Main Responsibilities Support the Pharmacy Prescription Management Operations in the management of prescriptions, patient data entry, pharmacy communications. Assist in the supply of medication in a safe, effective, and efficient manner, in accordance with prevailing regulations and Standard Operating Procedures. To follow and promote relevant SOPs and Company policy and procedure To scan documents into document management systems or databases To ensure patient data is correctly inputted into document management systems and CRM systems To monitor and respond to correspondence in a professional manner with both patients and clients. To maintain documentation filing systems within the department. Ensure prescriptions are labelled and dispensed in a timely and accurate manner complying with patient confidentiality and data protection protocols. To work collaboratively with other members of the Prescription Management Team and dispensing team to ensure the correct and detailed processing of patient data alongside efficient and safe running of the dispensary To read and comply with all communications from head office and others to ensure necessary actions are undertaken for the pharmacy and customers. To carry out any reasonable request given by appropriate persons. To contribute to HealthNet's commitment to continuous improvement by forwarding your suggestions to appropriate persons. To proactively support the HealthNet Operation by helping in other departments which may be busier than your own at a particular time. Hours Mon - Fri on an 11 week rotating basis: 7am - 3.30pm x 1 week 8am - 4.30pm x 8 weeks 9.30am - 6pm x 2 weeks 10.30am - 7pm x 1 week 8am - 5pm x 1 week 9am - 6pm x 1 week What experience and skills are we looking for? 1 years' experience in a Pharmacy setting - Desirable Previous admin experience preferred but not essential Qualifications 1 years' experience in a Pharmacy setting - Desirable. Personal Skills & Qualities Confident in providing accurate, technical expert knowledge on the accurate supply of the medicines we dispense. Build strong and collaborative relationships with the Pharmacy team, inspiring the team to work to a high standard to ensure we give customers and patients the best care possible. Confident in responding to communications from hospitals, patients and internal personnel Confident in the use of Microsoft office applications. What we offer Competitive salary structure 25 days holiday + bank holiday Pension Scheme Ongoing training and development Employee Assistant Programme including 24/7 hour access to remote GP appointments. Refer a friend scheme Uniform provided Kit bags for all Homecare Nurses Perks and benefits via Perkbox Long service awards. If the role sounds of interest, and you want to be a part of a company who truly places our patients at the heart of everything we do, please feel free to apply through our careers page and join us in making a difference. Please note: Due to a high volume of applications, we usually receive, we are unable to contact each applicant individually regarding the status of their application. If you are selected for an interview, we will shortly be in touch.

HealthNet Homecare is seeking a Driver Support Manager to lead a team of Logistics Support Administrators, ensuring KPIs and quality targets are met. You will manage external delivery partners and coordinate with internal teams to communicate updates and issues. The role requires supervisory experience in customer service, strong communication, and a proactive approach to process improvements. The company offers competitive pay, holidays, pension, and ongoing development.

HealthNet Homecare is a leading provider of homecare services, supporting patients to receive treatment and care in the comfort of their own homes. From medication deliveries to specialist clinical nursing support, including injection training and the administration of IV and infusion therapies, we are dedicated to making healthcare more accessible and convenient for those who need it most. Supporting over 240,000 patients across a wide range of therapy areas, our experienced and compassionate teams work with individuals living with both rare and more common conditions. Our mission is to make patients' lives easier by removing the stress of managing treatment and providing reassurance that they are receiving safe, high-quality care every step of the way. We are currently looking for an IT Manager to join our IT Department. If you are passionate about making a real difference and are looking for a role with purpose, where your work has a positive impact on patients' everyday lives, we would love to hear from you. Main Responsibilities To contribute to the growth and success of the Company through building and leading of IT functions, helpdesk and personnel associated. Accountability for financial and budgetary planning and spend to support end user requirements and helpdesk staff (4 in number). Technical escalation point for 3rd line maintenance and delivery, including security, maintenance and updates across an Azure estate. A quality driver in the delivery of the helpdesk function and its requirement to deliver an ITIL based, robust, efficient service to the end users. Ticket management, distribution and reporting. Regulatory compliances are executed and always maintained both individually and within the team. Maintaining and enhancing training and development needs and progression tracks for all reports. Demonstrable flexibility within the role for adhoc requests and requirements based on business priority and need. Flexibility for on call working at weekends. Manage and lead the helpdesk function within an ITIL framework Escalation point to include knowledge and understanding of cloud hosted (Azure) infrastructure, applications, security, architecture, system validation. Maintain / comply with relevant regulatory registrations, including but not limited to ICO, GDPR, MHRA. 3rd party vendor assessment and future management Ensure that all line reports are trained and competent to deliver the services safely and effectively at all times. In conjunction with the Head of IT, develop budgets and ensure delivery within financial targets. Identify and implement strategies to improve the quality and efficiency of services, whilst always maintaining or enhancing patient safety and experience. Build, maintain and develop relationships with key internal stakeholders and manage and report on third party vendors and suppliers. What experience and skills are we looking for? Experience of project management and outsourced development. Technical capability for 3rd line support, management and technical knowledge within an Azure estate and/or Fortinet firewalls and security requirements. Excellent written and verbal communication skills. Minimum 5 years in an IT management role. Ability to mentor and train all line reports. Qualifications Formal IT or management qualification. 5+ Years experience managing personnel as a technical lead and mentor. Microsoft Certified: Azure Administration Associate (Desirable). Fortinet certified (Desirable). Prince2, APM (Desirable). Personal Skills & Qualities Ability to develop and sustain a professional team by showing mutual respect, honour and integrity. Strong professional image and personal credibility. Well honed communication skills with a flexible approach. Strong coaching skills; capable of building, developing and motivating an operational team and maintaining a positive working environment. To be proactive and motivated responding positively to new challenges. Ability to interpret and work to KPI's and company wide objectives. Strong IT skills to use systems and processes to drive operational efficiencies and compliance with contractual and business requirements. Key Competencies Time Management and organisational skills Teamwork and Leadership Motivation and Commitment Decision Making and Delivering results Communication Problem Solving Flexible working What we offer Competitive salary structure 25 days holiday + bank holiday Pension Scheme Ongoing training and development Professional registration fees paid Employee Assistant Programme including 24/7 hour access to remote GP appointments. Refer a friend scheme Uniform provided Kit bags for all Homecare Nurses Eyecare Vouchers Perks and benefits via Perkbox Long service awards. If the role sounds of interest, and you want to be a part of a company who truly places our patients at the heart of everything we do, please feel free to apply through our careers page and join us in making a difference. Please note Due to the volume of applications we receive, we may not be able to respond to all applicants individually. If you are selected for interview, we will be in touch.