H2o Networks

Are you a confident and customer-focused IT Support Engineer ready to take the next step in your career? We're looking for a talented and proactive Level 2 IT Engineer who's eager to grow into Level 3 responsibilities , with full training, mentorship, and professional certifications provided. You'll join a highly focused, friendly, and close-knit team that's passionate about learning and constantly exploring new technologies. You'll be supporting a combination of Blue-Chip Exclusive Companies in London and high-profile Health Care Providers across England , delivering high-quality IT support and solutions. This is a hands-on, varied role involving a mix of helpdesk support , remote troubleshooting , and on-site client visits . Typical responsibilities include: Managing helpdesk tickets and providing remote desktop support. Visiting client sites across England to resolve IT issues & new installs Troubleshooting hardware, software, and network problems. Setting up and maintaining Internet routers and UniFi access points . Conducting Wi-Fi surveys and optimising wireless coverage. Running and terminating CAT6 cabling where required. Assisting in IT projects, installations, and infrastructure upgrades. About You We're looking for someone who is: Technically strong at Level 2 and ready to progress to Level 3. Has at least 2 years' experience in IT support (MSP experience a bonus). Excellent on the phone - professional, friendly, and solution-focused. A problem solver with a can-do attitude and a genuine enthusiasm to learn. A car owner with a full UK driving licence , comfortable travelling throughout England. Technical Skills (desired but not all essential) Windows 10/11, Microsoft 365, Active Directory. Networking: DNS, DHCP, TCP/IP, routers, switches. Experience setting up Internet routers and UniFi access points . Conducting Wi-Fi surveys and troubleshooting connectivity issues. Remote desktop and ticketing systems. Running or testing CAT6 cabling . Training provided on Hyper-V and VMware for virtualisation environments. Certified training opportunities available in other areas depending on experience and career goals. What We Offer Competitive salary based on experience. Clear progression from Level 2 to Level 3 with structured development. Certified training and learning opportunities across multiple technologies. A collaborative environment within a tight-knit, forward-thinking team . Exposure to a wide range of modern technologies and prestigious clients. Mileage reimbursement or company vehicle for site visits. If you're looking for a role where you can grow your technical skills, gain certifications, work with prestigious clients, and be part of a passionate, supportive team - we'd love to hear from you. Apply now and take the next step in your IT career!